Xfinity Community Forum

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

new monthly bill

I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am

Question

We can take a look at the phone order @user_e7tgjp and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat

XfinityJeff

replied

8 hours ago

to the conversation:

0

U

Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

Question

user_yqk59d Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

commented

8 hours ago

to the conversation:

0

U

Horrible Service have a 1200mbps package and barely get 12mbps

Been dealing with customer service or so called customer service weekly for over 3 and a half months, multiple escalations, multiple promises made and broken, multiple wrong technicians sent to my residence to fix problems inside when the problem is a line on the pole outside. Have to jump through h

Question

S

When I go to xfinity.com/yoursubscriptions and try to activate Disney Plus & Hulu I see the activation button but it does not do anything. I've tried on different devices, computers, and browsers (including incognito). This has been happening for

Sea_KRK82

commented

8 hours ago

to the conversation:

0

3

U

Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

Question

Accepted Solution

new monthly bill

I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am

Question

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Billing

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Hi there @user_p8ufoe, thank you for reaching out to us on the Xfinity Community Forum. How can we help?

XfinityJoe

commented

8 hours ago

to the conversation:

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U

Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

@user_txhx9b Were you able to find any outage info on that site or in the app ?

EG

commented

8 hours ago

to the conversation:

0

U

Wifi

Why [Edited: "Profanity"] isn't my wifi working

Question

user_txhx9b, Hi there! Thanks for reaching out. As someone who depends on my wifi to work for my job, I can undersand the importance of having your internet service working correctly. I am sorry to learn about this experience. You've knocked on the r

XfinityGabriel

commented

8 hours ago

to the conversation:

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U

Wifi

Why [Edited: "Profanity"] isn't my wifi working

Question

Accepted Solution

user_0ruah5 Hello! Thank you for reaching out. We are sorry to hear that you are considering leaving us. We'll do our best to help you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary •

XfinityBenjaminM

commented

8 hours ago

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U

Cancel Service

I would like to cancel my service

Question

U

Thank you for responding. Hoping to have the channels back soon. I really have missed my local CBS news, Will Trent and Abbott Elementary.

user_aomu7h

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8 hours ago

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U

Scrips Negotiations

Want to know how Xfinity plans to provide credit throughout this process. How is credit determined? Are the channels considered a package and will I get credit every pay cycle for this package. What is the value of the channels I lost?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

U

Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

U

Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

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Customer Service

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user_aomu7h Xfinity is issuing credits to eligible customers who lost programming due to the agreement between Scripps and Xfinity expiring. Eligible customers should receive a credit on May 1, or on their next billing cycle.

XfinityBrianH

commented

8 hours ago

to the conversation:

1

U

Scrips Negotiations

Want to know how Xfinity plans to provide credit throughout this process. How is credit determined? Are the channels considered a package and will I get credit every pay cycle for this package. What is the value of the channels I lost?

Question

Hello @user_ix5gxr While we certainly hate to lose you, we can assist you with this request. To start please send us a direct message with your full name and the service address to help us locate the account. To send a "Direct Message"

XfinityMatthew

replied

8 hours ago

to the conversation:

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U

I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

U

[Removed: Address]

user_ix5gxr

replied

8 hours ago

to the conversation:

0

U

I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

U

Cancel Xfinity services that I pay for on 04/30/26.

user_ix5gxr

replied

8 hours ago

to the conversation:

0

U

I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

phone no longer working - displays the message 'Check Tel line'

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Home Phone Service & Equipment

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I need to cancel my service on 04/30/2026

user_ix5gxr

replied

8 hours ago

to the conversation:

0

U

I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

U

It had me login my mother's account with the second response, I didn't realize it was logged into my account in the beginning.

user_e7tgjp

commented

8 hours ago

to the conversation:

0

1

U

Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

U

Xfinity Plan

Hello. I am having an issue. I was previously on a plan for 1 year. This ended about a month ago. Without warning Xfinity billed me for 90$/month, I switched to Tmobile for a few days and then saw Xfinity had a 40$/month for 5 years even for existing customers. So I signed up for the 40$/month for 5

Question