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Touchscreen beeping
My touch screen is beeping. I not sure how to access the battery backup, can I do that myself or do I need a tech?
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Devices and Equipment
Billing after serves has been terminated July
I continue to get monthly email regarding my Xfinity serve that has been disconnected since July 2025
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Billing
@comcast.net
I’m not getting emails. I have no idea why please help me get my emails. I have the right address please help me! [Edit: Title contained full email address]
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Billing Dispute
This is my second attempt to post my complaint! Any who, I just hung up the phone with a customer service supervisor Omar today 2/15/26. I'm an authorized person to speak for my Elderly Mother who's 72 years old. I had to Google to find this forum since I was told by Omar that they was no other cour
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Billing
user_qpc535 are you able to test your login credentials here or confirm if the issue is happening when logging directly into our website? https://www.xfinity.com/email
Can’t login to email
I’m having the same problem as all of you. I NEED my email today. Is this being looked into?!
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Hello @user_w4163v, thank you for taking the time to leave a post. Sorry to hear that you are experiencing issues accessing your email. When was the last time you accessed your email? I have also attached an article on the Xfinity Email activity poli
I need to recover my email [Edited]
the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?
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Hello @caramelfyneqt We can certainly check the service interruptions reported to the account and any that you are unable to request online we can look into crediting for you. Please send us a direct message with your full name and the service addres
Outage credit
Hello, I have a question about outage credit, I have had several issues this past week and when I tried to get credit. Im told I'm not eligible. I had service issues this past Monday and Wednesday.
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Outage credit
Hello, I have a question about outage credit, I have had several issues this past week and when I tried to get credit. Im told I'm not eligible. I had service issues this past Monday and Wednesday.
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Billing
Just to keep the group updated. I have no resolution as of yet. It took me a couple of days to get verified (apparently their systems don't chat and as the account is under my wife, I needed to be added as an account manager in this system so they co
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
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hotspot
I disabled the Xfinity hotspot 24+ hours ago through the website" "My Sony device is still getting 174.x IP addresses instead of 10.x" "All other devices get proper 10.x addresses" "Need verification that hotspot is fully disabled and DHCP configuration checked"
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Your Home Network
No, I was promised this was going to be resolved yesterday. Here I am dealing with an even worse experience than I have ever dealt with through customer service. I agreed to a specific time, twice, and now you are not following the agreed time. I don
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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I completely understand how frustrating this situation has to be. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message"
Billing Dispute
I'm an authorized person on my elder 72 year old mother's account (who's on a fixed income). I just hung up with a supervisor Omar today 2/15/26. This is my third attempt at calling to resolve this issue. Okay a little back story: In October of 2025 (my 1st call) I called to switch her line to by th
Question
Billing Dispute
I'm an authorized person on my elder 72 year old mother's account (who's on a fixed income). I just hung up with a supervisor Omar today 2/15/26. This is my third attempt at calling to resolve this issue. Okay a little back story: In October of 2025 (my 1st call) I called to switch her line to by th
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Billing
Thanks for replying. Your reply and the other post linked on my initial post confirms there are at least 3 people impacted. The timing you see matches mine too.Boeing Help Desk told me there was several other people impacted and pointed to problems a
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the
Only TV GO channels showing, no locals
I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet
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user_p4d99w Aaah! Gotcha. Congrats on the new home, but I hope we have the chance to be your entertainment provider in the future.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_zshw6a Our team is happy to assist you with getting a technician scheduled, within the working hours for those service visits which we provided. If you would like us to assist you with scheduling a technician to resolve your service issues, plea
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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I know, I used to use Xfinity internet before we moved, and unfortunately there is no Xfinity support in our area.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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receipt of the equipment return
user_1wffya
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Billing after serves has been terminated July
I continue to get monthly email regarding my Xfinity serve that has been disconnected since July 2025
Question