Xfinity Community Forum

Package lost

Hello Xfinity Support, I recently moved and was instructed to return my old equipment, after which new equipment would be sent to my new address. Unfortunately, UPS has informed me that the package containing my new equipment was either lost in transit or never received by the warehouse. As a result

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Customer Service

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I dont have a direct message icon

user_7fnbkn

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6 hours ago

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How to direct message support

How do i direct message support to resolve an issue?

Question

Moved to Billing

notgoodatusernames

commented

6 hours ago

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Billing

My bill pay is not the amount I was offered for [Edited: "Personal Information"]. I was charged $56.00 but was told $46.00 if I signed up for autopay with my checking account. Please help.

Question

Hello @user_ixeu2w, and thank you for posting on our Xfinity Community forums. We truly appreciate you taking the time to share your concerns with us. This is not the experience we want for you, and we would genuinely like the chance to take a

XfinityCliff

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6 hours ago

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Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

Question

Yes, just got it! We will be responding to you shortly.

XfinityJorge

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6 hours ago

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

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I am having the same issue.

user_1jn2jj

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6 hours ago

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

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I am having this same issue.

user_1jn2jj

commented

6 hours ago

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Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

Question

Hey there, @user_7s3q5u! We saw you had similar concerns, and our team would be more than happy to take a closer look as well as escalate this with a ticket on your behalf if necessary, so we converted your comment into its own post to get started. C

XfinitySara

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6 hours ago

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Re: "Amazon bookshelf link also not working for me"

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

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Hi there, @user_7ate9. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. It appears many users are experiencing this problem. We have no official information on it just yet. For the time being, I would recomm

XfinityFrank

commented

6 hours ago

to the conversation:

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Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

Question

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Re: "Amazon bookshelf link also not working for me"

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

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Customer Service

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Billing

My bill pay is not the amount I was offered for [Edited: "Personal Information"]. I was charged $56.00 but was told $46.00 if I signed up for autopay with my checking account. Please help.

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Billing

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@user_5d9db4 I had to file a Better Business Bureau complaint to get the issue escalated to developers. It's still not resloved.

alex179

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6 hours ago

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Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

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Sorry, the browser incorrectly corrected my grammer. It should have be "a nocturnal...", not 'and'.

user_ixeu2w

commented

6 hours ago

to the conversation:

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Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

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Thanks. Just sent. Let me know if you got it.

user_aytwka

commented

6 hours ago

to the conversation:

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1

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

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Internet cable ripped ripped from ground

In April a storm knocked a tree over which uprooted our fence and internet cable line. It’s sticking up from the ground about 1-2 feet high and 5-6 feet long in our yard where our young children play. This is a SAFETY HAZARD. We got the tree out of the way and contact Xfinity. We have contacted them

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Customer Service

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Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

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Customer Service

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@leojn I'm sorry if the emails are no longer showing in the inbox through our connect.xfinity.com website, and they are not in the deleted folder we would not be able to recover those communications.

XfinityPaula

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6 hours ago

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missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

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How do i talk to live agent

im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to

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Customer Service

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Many people are having this problem. It seems like the codes are bad. Here is a thread with lots of people who have posted regarding this. I recommend that you post there as well so that Xfinity can more easily see how many people are having this pro

user_n8smea

commented

6 hours ago

to the conversation:

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Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

Question

U

I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“

user_7s3q5u

commented

6 hours ago

to the conversation:

0

U

Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

Question