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port forwarding

I have gone throught the steps outlined to forward a port through the xFi application. It doesn't appear to be working. A test of open ports indicates it is still closed and I am unable to access the application on that port.

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user_68ryrn Hello! Thank you for reaching out to us here on our Community forum. Thank you for notifying us about the low-hanging line; we'll be happy to alert our Maintenance Team. When you can, please send a Direct Message with your full name and a

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Low hanging wires in neighborhood

There are low hanging Comcast wires in my neighborhood. NOT at my address. I have a 5th wheel camper that cannot go under the wires without concern of contacting my solar panels. I have placed multiple service requests as well as contacted my county who has also placed requests. This must be taken c

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Internet disruptions for 4 days

Last week Wednesday, Thursday, and Friday, and now today Monday my service has went out. How much longer is this going to continue to happen and what are you going to do so it doesn’t keep happening?

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@Slipknot303 Let's take a look at the account together to confirm the speeds you are subscribed to. That helps us determine if it is an issue with your package, or if we need to troubleshoot your connection. Can you please send us a Direct Message in

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Not getting the speed I paid for - chat is no help

Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi

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Trade-in phone lost in transit - WHAT CAN I DO?

Hey - anyone gone trough this? I've sent 2 phones (trade-in) at the same time, from the same USPS location (in FL) to the same address Assurant in TX. One of them got there and the other one was never checked-in. Opened a 'research case' through USPS. They called me and closed the case in the same d

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Whitelisting IMEI number

It's not showing correct phone and needs manually done

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No dial tone

I got a new modem and now my phone doesn’t have a dial tone

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I need to talk to a live person with a heartbeat not AI [Edited]

We never get the speed we are paying for and now have had several disruptions in service over the last 3 days. This is after they did recent service "upgrades" in the area in the last month. I work from home and can not continue with the service interruptions. How can I speak with a real live person

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Hi there, @user_mnnr3m! Thanks for reaching out to us here on the Community Forum. We understand that fee increases can be difficult. I want to let you know that you can read more about the Broadcast TV and other fees here : https://www.xfinity.com/s

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Why is the broadcast TV fee so high and continues to get higher? What is the endgame to this?

The broadcast TV fee continues to climb. Most recently it climbed from $29.70 to $36.90 on my bill for basic cable. This is a 24% increase and it now well higher than the cost of the cable service that I pay to Xfinity. This is a charge that the networks charge cable companies for their services tha

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xfinity app today: Original confirmation email:

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Not getting the speed I paid for - chat is no help

Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi

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Attached screenshots of the original email, and xfinity app from today. I am only getting 400 Mbps currently. Looking back at billing history, it only had one month where it didn't list a speed at all, all others were 400.  The price matched wh

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Not getting the speed I paid for - chat is no help

Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi

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Billing

I need help with a payment

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@XfinityAmira​ I meant to say I do not think this will work again. As I have stated any Xfinity app does not work behind my "router" (Meraki)  Xfinity Stream App on LG TVs, Roku's and the Xfinity Mobile App.  They only work if they are con

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Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin

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How Do I Update My Email Account? [Edited]

been told I must update my email account or I will loose it; How do I update my account?

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Trying to have the pedestal in my front yard that was placed by Comcast, replaced or removed. All the pedestals in the neighborhood are in deplorable condition which leaves me to believe that they are no longer necessary. If they were a liability or

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Xfinity Mobile Address for Formal Complaint

I connected with Xfinity via online chat to purchase a new phone and watch. They offered me $400 discount off the phone and $300 discount off the watch. Apparently, the CSR either did not enter this correctly or gave me an offer that I didn't qualify for. Either way, it was their fault, not mine. Th

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