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user_12s5zz, I am sorry you are having trouble with this. Make sure you are looking in both the email and security settings.
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
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How did you do that????
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Hey there, @user_tpv9sl, thanks for reaching out through Xfinity Forums regarding disconnecting your account. I will definitely make sure your feedback is submitted regarding the customer experience you had on the phone. We can assist you with your a
Cancel my service
I cannot get anyone to cancel my services. I should not have to stay on the phone for an hour to get rid of you. If you want to keep customers, stop subjecting them to this kind of frustration. Please assist.
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@XfinityJamesC I only have a PC and I can't access my statement. Why has this part of the website been slow for years while the rest of it works fine? If I want to upgrade my service, that's snappy and I can be done in 5 minutes, but I've been tryin
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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That definitely seems suspicious as we offer our own TV service. Was the number you dialed 1-800-934-6489? I would also be happy to help you review options to lower you bill, just send us a DM. You can start by clicking the chat icon located in the t
i call customer setviice
I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh
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Cancel my service
I cannot get anyone to cancel my services. I should not have to stay on the phone for an hour to get rid of you. If you want to keep customers, stop subjecting them to this kind of frustration. Please assist.
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Customer Service
i was asking about lowering my bill
i call customer setviice
I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh
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Accepted Solution
equipment box
I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out. Could you please provide me with the necessary steps or guidance on how to properly make this replacement? Thank you
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Customer Service
i asked about lowering my bill
i call customer setviice
I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh
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they told me upu have a partnetship with direct tv and i could switch over for 135 a month
i call customer setviice
I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh
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yes that is the number i called
i call customer setviice
I called customer service and I was switched to a broken English person that said they would help me and they offered DIRECTV and asked me a whole lot of questions which I answered in the beginning and then I knew something was wrong. That shouldn’t happen if you call your customer service number Wh
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@XfinityGabriel wrote: ... Sign in to your Xfinity email account Select the gear icon (Settings) Go to Mail Settings Look for POP/IMAP settings Enable POP access and save ... There are NO SUCH SETTINGS IN COMCAST/XFINITY'S WEBMAIL!!! And THER
migrating to gmail
I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co
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@user_jxjp9b, there should be one account per customer, per address. You mentioned you were a continuous customer and adding home internet to your existing service. This should include your tenure as a member. From what you mentioned, a second accoun
Account split after adding internet - platinum tier status incorrectly reset
I have been a continuous customer and have earned my platinum tier status. Recently, I added home internet to my existing services. Instead of adding it seamlessly, the automated system generated an entirely separate, second account number under my profile. A representative told me that because int
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Hello user_bim110 thank you so much for taking the time and reaching out here via our Xfinity Forums with these Xfinity Mobile billing and international charge concerns. Since you've talked with our representatives already, we'd love to take a more
Escalation for Credit of Roaming Charges
Before going on a trip to Canada, I tried to activate the Mexico/Canada travel pass. Apparently, it was still in a "pending cancellation" status for four months since my last trip. Because of that status, I could not activate through the app. I contacted Customer Service (before my trip) that I need
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@user_j0mg2l Lets work together on this Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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Thank you for reaching out to our team here. I will be happy to take a look at any issue with that service from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. •
Comcast Email not loading on my IPad - deleted all of my folders and previous messages
I was receiving an error on my Comcast email server on my iPad so I deleted it and redownloaded it and it deleted all of my previous history and folders and none of it will reload. I just spent all day troubleshooting and spoke with Apple and they said it is a Comcast server problem and that it auto
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I am happy you were able to get the payment processed through the IVR system, @user_c9e78q! Please don't hesitate to reach out in the future if you have any questions/concerns, we are happy to help! Have a wonderful rest of your day!
Listed as secondary user while only user on account
When trying to make a payment, I reach a page that says "Restricted Section. As a secondary user, you cannot access restricted areas of My Account". However, I am the only user on the account. When looking up the ID, I see that my information is the only one there
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user_svo3vg, Thank you for sharing your positive experience with Xiomara! Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Xiomara and their leadership. We always want
Orleans Xfinity office
My old owned router and modem needed to be replaced. I saw Xfinity advertising for new plans that included the hardware and would cost less than I was currently paying them. Xiomara [Edited: "Personal Information"] was my customer service representative at the Orleans MA office. She was personable,
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So because I got home internet u guys consider me a new customer? And to fix it I have one any benefit I'm getting under this plan? That doesn't seem right at all. How do I become worth less when adding a service. Sounds like a backend glitch.
Account split after adding internet - platinum tier status incorrectly reset
I have been a continuous customer and have earned my platinum tier status. Recently, I added home internet to my existing services. Instead of adding it seamlessly, the automated system generated an entirely separate, second account number under my profile. A representative told me that because int
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This is on purpose and has been the case for as long as Xfinity has existed Edit: Wow, I was right. I called in about the site being slow and the rep "updated my account to allow access to that". The bill loaded immediately, the site is snappy now.
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Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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