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@user_75a9f0 I'd be more than happy to review your account to see why this charge was generated. I would like to help figure out a solution to this internet service issue you're experiencing. Please send a direct message by clicking the chat icon in

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Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

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OK I understand however, I am only mentioning the issue for feedback here. Not to solve the underlying request.  Like...  the reason to post here was to say how the bots ping ponged me around for someone to know that can happen in Xfinity

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online chat says call 800 934 6489, phone bot says use chat

Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ

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Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

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@XfinityThomasD​ I doubt the payment history I pay my bill early

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Adding lines

My credit is good why I can’t add more lines to my account with out the bring your own phone option

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lasting_efx, Sounds good. Please let us know how it goes.   

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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I will give that a shot, thank you for your help!

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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Hey there! Thanks for getting back to us. We replied and are awaiting your information to get started. You can refresh your messages to make sure you see the newest replies. Thank you!

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

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Can you respond to my direct message i sent yesterday pls? Pls do not waste any more of my time

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question

@lasting_efx you're welcome. I did see there is an option to report it as a safety concern. I checked to see if I would have the option, but it is requiring me to sign in. If you wanted to try that option to see if it can get a priority designation,

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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Live Chat

I just spoke with Deepak through the live chat and he was incredibly helpful and polite. I wanted to rate him but it didn’t give me the option after the chat ended, so I thought I’d come and say how wonderful he was on here.

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@austinp Good to hear ! Thanks for the update. Be well !

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7 hours ago

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High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

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Thanks Justin, I completely understand the normal time line. I'm just trying to avoid you all having to come out repeatedly, if at all possible.  If not, I will just have to call for service again! 

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

Question

Hello, @lasting_efx thank you for reaching out over Xfinity Forums. That is a great question regarding if the work can get completed sooner. The underground line work needs to first have the existing underground lines locates cleared before the work

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New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

Question

Hey there @Mudblood_87 I’m really sorry to hear you’re dealing with so much right now. We definitely want to help and make sure this gets the attention it deserves. Please send us a direct message so we can look into this further with you

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[Edit: Removed Ticket number]

Please help!! There's far too much to even begin typing out here! Please get me to someone I can speak with with the upmost escalation, today, please!!

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Payment

Need to make a payment for my now mobile

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@dreamielee @XfinityKei  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu

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7 hours ago

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my modem/router is generating repeated T3 timeouts and MDD message timeouts

This has been happening for about 8 months. High ping spikes(300-1000+ms), packet lost while gaming. I had an ARRIS SBG10 modem/router combo that was maybe half a year old and I figured maybe that was the issue, So I bought a netgear nighthawk ac1900, and the issues persist. I bought a better coax c

Question

New Cable Line - Underground

I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever

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