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That did not help resolve issue.
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
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@user_70xywn I called and the issue has been resolved. Terrific! I am glad to hear that!
how to get email restored
I was not getting emails from 11/21 to 12/29/2025 - After working with xfinity assistant chat, I started getting emails again. However, I need to get emails that I never received. How can the emails be restored and delivered to my comcast inbox? I've spent countless days and hours with many xfinity
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@BruceW Those posts are from two years ago. I see Filter Rules in Email Settings. But, I'm not sure if @user_zat34u is referring specifically to that or to a rule that might be missing.
Mail filters missing from email
Unable to add new filter to email. category missing from list
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VW12, This is defintely not how we want you to feel. We truly want to help and do everything within our power to provide a solution as quickly as possible. Starting in June 2025, customers with a comcast.net email are also getting invited to upgrade
"Not Spam" feature [Edited]
Apparently, Xfinity has abandoned its email oversight. These [Edited: "Inflammatory"] are now blocking my newletter from the Boulder Public Library. Is this the new "intelligence" that biz like Xfinity are so excited about? Got to say I'm impressed. When they nail something as spam, you can never ge
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@user_0k2v7g I appreicate you sending the direct message with the requsted information, and I was able to locate that. I'll follow up with you there to continue with the equipment billing concern.
Storm-Ready WiFi Returned, Balance Promised to Be Waived but Sent to Collections
I’m looking for help resolving a billing issue related to Storm-Ready WiFi. In October 2025 I returned my Xfinity equipment in-store, including the Storm-Ready WiFi device. At the time, I was not aware that Storm-Ready WiFi was considered a purchased device rather than leased equipment. The store ac
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help
I have been trying to resolve a plan/pricing issue with Xfinity for almost 3 weeks. Have had the account for 40 years. Xfinity made an incorrect change to that account. Have spent about 10+ hours on the phone trying to resolve the issue created by Xfinity. Have spoken with at least 20-people who hav
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Xfinity Stream Website
I called and the issue has been resolved.
how to get email restored
I was not getting emails from 11/21 to 12/29/2025 - After working with xfinity assistant chat, I started getting emails again. However, I need to get emails that I never received. How can the emails be restored and delivered to my comcast inbox? I've spent countless days and hours with many xfinity
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2 Gig service is limited to 1 Gig by XB8 gateway?
In the browser on the gateway configuration page the XB8 shows all ports are only 1Gig. So there is there a way to use my 2 Gig service? All my traffic comes in 1 port as it originates from a single multi wan router.
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Your Home Network
Help me? I have been asking your email tech support for more than a year. The most idiotic and privacy invasive move was one of your "tech" deleted all the filters created based on the instructions on your web site. Is that your answer??
"Not Spam" feature [Edited]
Apparently, Xfinity has abandoned its email oversight. These [Edited: "Inflammatory"] are now blocking my newletter from the Boulder Public Library. Is this the new "intelligence" that biz like Xfinity are so excited about? Got to say I'm impressed. When they nail something as spam, you can never ge
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@kilbarchan I might have been better off consulting a Ouija Board! So, what have you tried? Did you try my suggestion?
deleting hotmail
I want to discard everything from Hotmail before I see it and filter rules does not seem to work.
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We have a ticket process to research the equipment charge @user_659epu Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us
Being charged $15 per month for equipment I never had
I’m being charged for equipment I never had. This occurred under the new plans. An agent promised me it would be resolved last week but nothing has happened
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Super high latency/Jitter when gaming, or watching content.
Hello all, i have been experiencing terrible jitter/latency whenever i game or do anything under load. I have tried every at home solution i could, i exchanged modems. i replaced my ethernet cable. i tried unplugging and replugging my modem, i have reset it many of times. i called the customer servi
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Getting Started
i've been having the same issue and none of the agents help
Being charged $15 per month for equipment I never had
I’m being charged for equipment I never had. This occurred under the new plans. An agent promised me it would be resolved last week but nothing has happened
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Concern moved here to the Customer Service help section.
Digital Preferred
I'm trying to lower my bill and was wondering if I can get rid of Digital Preferred
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My experience before I even have my new service
This is what i wrote to another part of your "online experience" My wife and i decided to change to xfinity to get away from breezline.. From that moment on we got telephone calls constantly. Sometimes three or four calls in a day at work, at dinner, on the toilet. The latest operator who called fro
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Your Home Network
Concern moved here to the E-mail help section.
I have had no incoming email for a week and today all my emails have disappeared. Xfinity said I would receive an email through g-mail telling me how to fix this, it has not happened. What is going on?
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OK, thank you. Just sent it.
Cancel home voice service
I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.
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marwein11 Thank you for letting us know. Are you still in communication with the corproate team or do we need to submit a new ticket for you?
iwatch
Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p
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user_0b5veb Hello! We appreciate you reaching out to our Xfinity Forums Community about the line concerns. I can definitely see how it would be frustrating having any delay with your request. This time of year, these tickets can take a bit longer due
Trouble getting someone to come out to removing line
I purchased a home this year and the previous owners had an Xfinity line installed on the home. Due to some inclement weather the line is falling down and causing damage to the home. I have reached out to Xfinity multiple times to try to get someone to come out to remove the line, I am not a current
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Hi there and welcome to I am sorry to hear that you are not able to request credit online anymore. you are in the right place and we are happy to assist you and go over the credits with you. We are happy to take a look at your account. I work from ho
XfinityRoberto
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Outage Credits
I would like to know how it’s possible for xfinity to tell me Ive reached the maximum amount of outage credits. Our service BARELY works and for the last 2 days it has been out completely off and on. As someone who works from home, my internet connection is crucial to my income and livelihood. We ha
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