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Gen2 pod failure
After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha
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Customer Service
Pixilation
A few times a week I have to refresh my cable up to three times to get rid of pixilation. Please repair! [Edited: "Personal Information"]
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Channels and Programming
Hello, @elbaamparo and thank you for your feedback. We all want to see National Football League (NFL) Network programming return to Xfinity TV. There's still time. Comcast continues to work towards making this programming available again with fair pr
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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Home Phone Service & Equipment
Wonderful @user_6y7typ Thanks for reaching out on the Community Forum for support with your Xfinity Mobile data plan upgrade issue. We are glad you were able to resolve your issue. I hope you feel free to share your experience with us. The goal of ou
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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@XfinityJorge Sent you the DM. Do I get an email or do I need to check the forums? Thanks
5 year plan ??
I am a long time retired military customer and recently tried to keep my $40 per month for 1 year plan but was told by xfinity rep.there were nothing available. Considering dropping Xfinity and getting local fiber for less than paying now. I am a Diamond member due to my military status and being a
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My mail is down again this morning
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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I mitagated to yahoo cause I thought I had too, that ment that I lost all my comcast.net emails. How do I change back to comcast.net
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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Thanks to both of you for the replies. I did manage to get this resolved and I’m now on the Mobile Select plan. For anyone else who runs into this, my account initially only showed the older $45 unlimited option from the Data Options page, but I eve
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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Need to schedule a line tech visit ASAP
Experiencing 5-minute mid-day drops on an XB7. My upstream is 46 dBmV and downstream SNR is 44.9 dB, but I have 13,000 uncorrectable codewords isolated to a single downstream channel. Requesting a technician appointment.
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Devices and Equipment
@user_gtcaby Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it would be to go without phone service for so long and our team would love to see how we can assist with the device unlock request
Trouble Getting Paid Device Unlocked
My device is paid in full and I am still having trouble getting my phone unlocked. I have been without phone service going on 2 days now, had several chats and called and put on hold for 40 minutes with no luck. I received a message that my ticket had been cleared....nope, phone still locked. I did
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awbettner Thanks for reaching out for help moving the mobile service to the new address that is active. We can certainly get this done for you, and happy to help! Can you send us a direct message with your full name, name of account holder (if
Mobile lines orphaned at old address/Tier 2 Manual Account Migration Needed
A few years ago, we had overlapping residential service started at a second property so that we could do work on it for several months while still living at the original property. So a second residential account was opened and they were linked to my Xfinity ID where I managed both seamlessly. When w
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Apple Watch SCAM!!!?
I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l
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Devices
Hello @user_6y7typ do you still need assistance switching to the Mobile Select plan or did @DreamSayerZ excellent advise solve your issue?
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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Auto pay
Ridiculous and unethical. I never asked Xfinity to set up auto pay. Anything dealing with this company is shady. They took out $107 dollars a few days ago and took out $77 this morning. I have no money left for work and food this week. I truly hate this company. They make it very difficult to find w
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Plan
Mobile lines orphaned at old address/Tier 2 Manual Account Migration Needed
A few years ago, we had overlapping residential service started at a second property so that we could do work on it for several months while still living at the original property. So a second residential account was opened and they were linked to my Xfinity ID where I managed both seamlessly. When w
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Sign-In and Account Management
user_lhn75f Best thing to do would be to contact out Customer security Assurance Team. They have the tools to help you. Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329https://spa.xfinity.com/contact-us &nb
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Hacke account
This email has been hacked......how to delete?
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