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And a quick addendum just a few minutes ago i received a call from a person in the "retention department" insisting that my problem was solved and wanting to close out my ticket even though the three techs that were at my house insisted that the tick
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
Thank you so much for reaching out user_tv95cr. I know how important it is to have full access to your settings. Right now, there’s a known issue affecting XB7 and XB8 gateways where the option to turn Bridge Mode on or off isn’t ap
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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user_u79oay, We can help look further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Messa
I can’t activate my Apple Watch
I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i
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Thanks for meeting us here in our Forums, @user_1qxs8v, about activating your new 4K box. You've reached the right place for assistance. Our Xfinity App is the best place to assist with activating your cable box. Have you tried it yet? Here: https://
tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
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My email is still not loading current emails since 1/29/2026 after taking the forwarding email link off.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Thank you for taking the time to reach out to us and explain what happened @Afroza. I’m truly sorry you’ve had to go through this. Receiving an empty box instead of your new iPhone and then getting no updates after submitting your documen
Horrible Customer Service
I ordered a new iPhone nearly a month ago and believe it was stolen either at the warehouse or during transit with FedEx. I received an empty iPhone box upon delivery. I promptly submitted all required documentation to Xfinity Mobile and filed a claim (Claim #[Edited: "Personal Information"]). Despi
Question
There is no icon in the upper right corner of the page. I can find no way to chat. I need to cancel my service.
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi
Question
There is not chat button on the top right
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi
Question
I’m having the same issue with Xfinity and Teams. Teams in the only program that has issues on my new Xfinity internet. I didn’t have problems on ATT nor Verizon. This is the same laptop. It’s on my work computer so I don’t have admin rights to clear
Microsoft Teams calls Temporally disconnect only on Xfinity network
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking. It happens both on and
Question
Thank you for confirming that you are accessing it through Xfinity On Demand Free Action Movies @sl60. Are you experiencing this issue with any other titles? I also see that you stated you contacted the other channels. What information did they provi
Wrong movie loads
I've been trying to watch "Survivor" starring Pierce Brosnan on the On Demand Free Action Movies channels and no matter which streaming plat form I try (Xumo, Pluto, etc.) it loads a war movie instead. I've contacted these channels and they just pass the buck. Perhaps Xfinity can do something on its
Question
Same problem here. It's been about a week since all the On Demand expiration dates have disappeared. Movies that had expiration dates no longer have them. I checked here to see if there was any news.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Hey there, user_v5zy01! I'm here to help! While we aren’t able to fully delete profiles, we can block your profile, so it functions the same way from a visibility and access standpoint. If you’d like us to move forward with blocking your
Forum account not wanted
I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in advance!
Question
Do you happen to live in NE Portland? There's like 100-500 of us in a neighborhood who are having the same exact issues. I am at my wits end, I'm about to just cancel my service after 8 years of being with them. I don't want to, but this kind of serv
Ongoing Service Interruptions Due to Neighborhood Construction
I am writing to formally complain about the ongoing construction work being performed in my neighborhood over the past 10 days. During this time, my Xfinity service has been repeatedly interrupted, resulting in multiple lost workdays. I work from home and rely on a stable internet connection to perf
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Activation
Can someone help me to activate the last phone on my list or transfer a number from the previous carrier to my account to that new phone that I have into my list?
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Customer Service
So here is an update...After 4 hours, three different technicians at my home, and a total of 30 hours waiting for a solution. I still have no access to the now new modem that has been installed...The three techs that were here tell me that the only
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
user_ekwy9z Is this happening on a specific show on WTTW 925 or different ones as well?
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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Not all DVR recordings appear available to stream on my iPad
Recently, even though I have re-synced the DVR I can only access for older recordings on my iPad
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Xfinity Stream App

Hello @redrosesdz, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help with your Xfinity Mobile concerns. If you could send our team a direct message with your full name, the name l
XfinityChelseaB
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15 hours ago
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Xfinity Mobile [Edited: Language] (Mobile Data Usage)
I had Xfinity Mobile from 2017 until 2 months ago. I was a by-the-gig user. My data usage was under a 1/2 gig for years. Then it started climbing up. I often had to stop using my phone outside of wifi towards the end of the month. From 9/25-11/25 my data usage jumped. One night in November I checked
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