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Hello 173rdskysoldier did the comments from our Expert @Again help answer your questions? We don't want you to lose your Xfinity email if at all possible.
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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@XfinityThomasA i accepted it l year ago and it says doneon the reward, So an agent had me sign up for regular Peacock and credited the 10.99 until we can figure out how to get the reward synced with my account. kind of a mess but I have my peacock
“I’m a verified veteran with Diamond Rewards and should have free Peacock Premium, but I don’t see the activation.”
“I’m a verified veteran with Diamond Rewards and should have free Peacock Premium, but I don’t see the activation.”
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public utility easement
Hello, I am looking for a letter of no objection to the removal of a public utility easement located on the southern edge of my property. All utilities are connected to my home from the street on the north side of my parcel. I have already received letters from PGE, Cal Water, and ATT. I am located
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Non-X1 Service
Gateway Admin tool
I don't have the sticker with the username and password for gateway admin tool (10.0.0.1) I tried admin/admin, admin/password, admin/1234 and they don't work.
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Sign-In and Account Management
@Viper122 right there with you on the audio dropping out the last couple seconds of commercials, I also have issues with ESPN...only ESPN freezing up during live games, which is always....lol. How is YouTube tv treating ya so far?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Tv connect to box
I have followeddirections on card of new box but the tv channels wont connect. Keeps saying retey
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Channels and Programming
@user_25uexw @user_25uexw Just want to add, 3 different live agents flat out told me they will not transfer me to a supervisor, and that im trying to get things for free. and hung up on me. I will gladly pay the bill as soon as the issue is resol
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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Good evening @user_4z41a1, and thank you for reaching out on our forums with your connection issues. May I ask what troubleshooting steps you have tried so far such as restarting your equipment? Have you also tried troubleshooting through our XFINIT
Low Internet Performance
For the past 5 to 6 months, the WiFiservice has been blundering, not booming. I log into YouTube on the TV and I get a screen of gray boxes instead of the video thumbnails. I'll watch a video and when I go back to the YouTube Home page, I get gray boxes again. I'll be watching a movie on the TV and
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@c.roundy Don't do it. There are major issues with the yahoo platform with rate limiting even with their stupid mail app. So you are advising customers to lose their @comcast.net email address?
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Cancel Plan
Please cancel my plan. There seems to be no way to cancel online. The best xfinity.com will let me do is to schedule a callback. https://www.xfinity.com/support/schedule-callback/?selectedIntent=CANCEL_SERVICE&referrer=xa#confirm What kind of roach motel is this? JUST CANCEL MY PLAN.
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Customer Service
Hey there, @user_t0e6ux, thanks for reaching out through Xfinity Forums regarding the Xfinity Streaming app. We would be happy to help you with troubleshooting the app. Are you having the same issue with the app not loading?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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@user_db131 YW, and glad it worked !
2 Gbps Plan – Netgear CM3000 Only Locking One OFDM/OFDMA Channel After Two Modems & Tech Visit
Hi Xfinity Community. I'm a very long time Xfinity customer. I'm hoping someone from the Xfinity team can help escalate this to the appropriate back-end group. I’ve been working through an issue for the past 9 days involving my 2 Gbps service tier and a Netgear CM3000 modem. I’ve had a field technic
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I'm skeptical that this feedback is getting to the right people at Xfinity through traditional channels. However, the product managers can be found on popular social career websites. I hope they are getting everyone's feedback.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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We appreciate you posting that solution here if anyone else is having that issue. We are a team of live agents here on this platform, and we are happy to help with any other issues you have!
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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Confirmation email showing 300 upload canceled and 800/150 for $0 (because it's paid directly by the association and charged to me in my HOA fees)
upload speed
I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple ti
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I too have a XER10 and am extremely disappointed that there is no bridge mode. This is such a simple feature that every modem needs to support. Is there a different modem that will work with 2gig fiber that also supports bridge mode?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Actually, updating my last reply I just happened to try the credentials one more time and it actually worked. So I'm in. I'll update after getting my Orbi mesh on the Xfinity Gateway in Bridge mode and run some Speedtests. It may be tomo
2 Gbps Plan – Netgear CM3000 Only Locking One OFDM/OFDMA Channel After Two Modems & Tech Visit
Hi Xfinity Community. I'm a very long time Xfinity customer. I'm hoping someone from the Xfinity team can help escalate this to the appropriate back-end group. I’ve been working through an issue for the past 9 days involving my 2 Gbps service tier and a Netgear CM3000 modem. I’ve had a field technic
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... This new thing called Video price what is it? Anyone knows to explain this please? For me, through December 2024 the "Broadcast TV Fee" charge was separate from other TV service charges on my bill. Beginning in January 2025 that fee was added to
BruceW
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18 hours ago
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What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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