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@user_ht0qut You can click this link to review the channel line ups available. If your question is about your specific billing, I would be happy to take a look at the account with you to see if it is the APPD discount that is missing from your packag
A question about the 50+ Channels TV program
This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/
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get roku. the disney app does not stick and you save a lot of money.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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we are using roku with voice command. the disney plus app does not stick at all. it has saved us a lot of money cancelling cable. we still have internet through xfinity.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Not receiving emails from a certain address
I'm all of a sudden not receiving emails from an address that I have been communicating with for years – they can receive my emails but I'm not receiving theirs... it's not even going to my spam folder. Their email is in my address book and I've marked their address as "Not Spam". They received a re
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Customer Service
Paramount+
All streaming services are working except Paramount+ will not stream well and keeps getting errors. This has gone for over a month. Reset controller but no help. need help!!
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On Demand
Hello user_rut9eh! Thanks for reaching out to us for help with the cable that's been laying in your yard. You found the right team for help. We greatly appreciate you being careful and not hitting the line. I would be happy to get a crew out there to
Cable laying in our yard
There is an unburied Comcast cable laying across our backyard that has been there for years. Tired of trying not to cut it with lawn mower.
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Greetings, @user_zbfuun! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service line was cut, but you have definitely come to the rig
Landlord cut line
My landlord said he doesn’t like the way the line looks outside of the property and he cut it, I paid 100$ for the installation I was wondering if you guys could reinstall the line but take it over the roof of the house instead of the front. I heard anything that happens outside the house to the lin
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@XfinityBillie Thanks for your speedy reply. Please send me a link for the 50+ channel TV Program with the APPD discount information. I did not see that info when I signed up for the TV program nor am I able to locate a link for that either.
A question about the 50+ Channels TV program
This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/
Question
Landlord cut line
My landlord said he doesn’t like the way the line looks outside of the property and he cut it, I paid 100$ for the installation I was wondering if you guys could reinstall the line but take it over the roof of the house instead of the front. I heard anything that happens outside the house to the lin
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Customer Service
Cable laying in our yard
There is an unburied Comcast cable laying across our backyard that has been there for years. Tired of trying not to cut it with lawn mower.
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Customer Service
Trying to Log Into Email [Edited]
I'm just trying to login Xfinity to read my email what am I doing wrong? [Title edited to remove personal information - email address]
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@user_395c22 I tried to factory reset the Amazon Fire TV, didn't help. But I'll see if the new remote helps. I believe it's an issue with the TV. Thanks
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Line hanging
There is a line hanging from the pole & across the road at 6042 Cotter Ave, Sterling Hts Mi 48314. The fire dept came out & moved the line out of the road & said to call Xfinity. The line is still hanging on my neighbors house & hangs really low in the street.
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Devices and Equipment
user_vmgfna I would be reaching out too. We are here to help. Please send us a dm with your full name along with the full address in question. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click th
Xfinity customer care has kept account active and keep auto detecting money even when i requested transfer of service
Xfinity customer care has kept account active and keep auto detecting money even when i requested transfer of service , when request to disconnect and refund the amount it got detected , none of the agent was able to resolve it , at stores they told me to reach out over phone but still no solid solu
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@Fubeca97 @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc
Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up. This only happens when I'm on my home network but EVERY time I'm on my home
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Jic2002 Thank you for sending your details, however this is a public space, I need you to send us a direct message with your name and service address please. That way your information is private and not listed in our forums. Here are the detail
closed captioning not available on broadcast channels
This dispute has caused CC to not be available on broadcast channels.
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@user_tr1hfc We truly are sad to see you go, but I appreciate your time working with us in a DM, so we could help process your request. Have a great weekend!
XfinityBillie
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Want to cancel cable
Want to cancel cable tv
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