Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (444.1K)
sent, thanks for the assist
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
Question
Good afternoon @Pep7, and thank you for reaching out on our Community Forums with your request to change the voice caller ID on your landline. In order to change the voice caller ID, we'll need to get your account pulled up to change the information
voice caller id
I have a Panasonic telephone Model Number KX-TGA641 that runs on Xfinity voice services. When I place a call to another phone number it announces my husband’s name ([Edited: "Personal Information"]). However, my husband has since passed away and I would like to know how to change the “announced name
Question
Hi there, @user_4spw70! Thank you for reaching out about the smartwatch Reward. That is an awesome deal and we want it to work for you. I apologize it is giving you trouble and understand that is frustrating to have happen. Please send us a direct me
Smartwatch Promo Code
Been on customer support for over 4 hours trying to just get the promo code that was offered for 300 off a smartwatch. My rewards page shows the code has expired on Feb 24 but the promo goes until march 5th. Support submitted a ticket yesterday, I received response with new promo code and date of ex
Question
user_k6u6ul, I truly apologize about this experience here. Let me rerun the troubleshooting for you. I would be so frustrated. I hope this can fix it. Let's switch this to private island. To move forward with your concern, please send us a direct mes
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
Question
Thanks for meeting us here in our community about your experience, @user_a9aibe. We're sorry to hear it's not been a good one. We'll gladly look into this for you and see how we may be able to assist. Please send us a Direct Message with your full na
I am SO FRUSTRATED
I filed a claim with Assurant mid January that was approved by assurant. The tracking number is was sent showed the phone was stuck in Memphis, TN, for a month. During this i called Assurant on 3 separate occasions. The first time was they told me they would contact the carrier and investigate and t
Question
Hey @user_tvnlwp, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience with us. If you need any assistance, please do not hesitate to find the corresponding forums board and leave a post
Do any humans customer service agents work here anymore?
I'm finding it near impossible to get anyone on the phone from Xfinity, for any service whatsoever. The AI bots messages are incorrect and missing information, I can't confirm things and it's wildly frustrating. Is there a number that will actually lead me to a person to talk?
Question
I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
Question
•
Xfinity App
Cut Xfinity line. Need repair.
Contractors cut my service line 1” under the grass and I need a repair. How do I get Xfinity to answer phone and send repair person.
Question
•
Customer Service
Thank you, @user_kf34yn for reaching out to us through the Xfinity Community Forums regarding your concern. As @EG helpfully mentioned (thank you @EG!), there are third‑party options available that may allow you to use the Xfinity App on a computer t
I don't have a smartphone. Let me use my computer to manage the network! [Edited]
Why can't I use my browser to manage the modem/router? Why are we going backwards in time? This is infuriating.
Question
Thomas that's a [Edited: Language] lie! No one "human" is working for Xfinity because I've tried to contact a customer service person for 3 days with no success. I tried again today (3/2), the option was to request a "call back", but earliest
Do any humans customer service agents work here anymore?
I'm finding it near impossible to get anyone on the phone from Xfinity, for any service whatsoever. The AI bots messages are incorrect and missing information, I can't confirm things and it's wildly frustrating. Is there a number that will actually lead me to a person to talk?
Question
The replacement X1 was intended to resolve digital audio issues, not create new ones. Batting .000 here so far, hope the 5.1 audio returns soon.
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
Question
Thanks for being a Diamond customer. We appreciate your loyalty and hope you are doing well. Sure, I would be more than happy to assist you in activating Peacock today. Here is a link that you can follow to complete the activation: Activate Peacock P
Diamond Reward: Peacock Stuck in "Already Active" Loop but won't load on TV
I am an Xfinity Diamond Rewards member. My account status shows that Peacock Premium is 'already active,' but the service will not load on my television. When I attempt to open the Peacock app on my Xfinity box, it prompts me to sign in and then asks for credit card information to start a new subscr
Question
yeah, all the recordings lost came from a cloud DVR. got an apology but no further steps or actions to recover.
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
Question
user_10r991, I'm sorry to hear you are looking to disconnect. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signe
Cancel my internet service
Hello, I don't have time to call in today. Please cancel my internet service for user_10r991. Please let me know what equipment I need to return. Thank you, [Edit: Name removed]
Question
user_aixf50 it's been a pleasure to help address your concerns with the final billing, and we do hate to lose you as our valued customer. We are always here to lend a hand with any questions you have, and hope to have an opportunity in the future to
Re: Need To Cancel
I moved in January and had communicated this to Xfinity via both chat and voice call w/support however I am continuing to get billed. Someone else moved into my prior address so not sure how this has not been straightened out already.
Question
Hey @user_82sqme, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to verify the amount and total owed on the account. Please send a direct message by clicking the chat icon in the upper right co
final bill
This inquiry is regarding my final bill after service disconnection for Account Number: [Edited: "Personal Information"]. My service has already been disconnected, and the estimated balance currently shows a credit of –$43.60 for the service period February 20 to March 19, as displayed under Upcomin
Question
user_osl43w I'm sorry to hear that you've been having trouble getting assistance, and our team and community are here to help as another platform for support. If we can help digitally, what questions or concerns do you have?
Do any humans customer service agents work here anymore?
I'm finding it near impossible to get anyone on the phone from Xfinity, for any service whatsoever. The AI bots messages are incorrect and missing information, I can't confirm things and it's wildly frustrating. Is there a number that will actually lead me to a person to talk?
Question
I have the same problem. Help!
user_7hgeth
commented
14 hours ago
to the conversation:
0
2
New set top box not connecting to the tv
Just got a new box. I get a welcome sign and after several minutes it says sorry there seems to be some trouble. I’ve checked all the connections and restarted several times. Does this box need to be reset by Xfinity?
Question