Xfinity Community Forum

For everyone following this post. I just turned on my TV / Firestick and it showed there was a new update for the Xfinity app being downloaded. We’ll see if it works or not. Maybe this post and the follow-on comments here forced th

ldinpa

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13 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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I’m moving and it’s been a nightmare ONLY WITH Xfinity. Being told 1-2 weeks to bury a cable and then having a tech sent out prematurely for the 2nd time to hook up internet they “can’t hook up because there’s no cables” being told I have to give it

user_ls6nxu

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13 hours ago

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Awful AI

Used to love xfinity, now it’s IMPOSSIBLE to reach agents and you must be redirected 35 times calling back over multiple days to have anything done. I was provided a supervisors number to make access easier going forward and the supervisor has not reached back out all day. Very frustrated with the a

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Same problem here as well with Firestick.

mkmenard2

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13 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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@user_19oucq Customers will qualify for the $10 discount per month with paperless billing and a checking or savings account on file. Automatic payments and paperless billing discount (APPD)

XfinityCarolyn

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13 hours ago

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I need assistance with my auto pay

I was under the impression that setting up auto-pay would save money ($10/month)... It does not currently show that savings. Please advise.

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Upgrade Failure Message

I like others am getting an upgrade failure message starting Xfinity stream with my Firestick. Started 5 or so days ago like many on this thread.

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Xfinity Stream Website

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Bagobash95 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity internet service and we'll stick with you here until you confirm your connection is strong and reliable. When you notice issues, do you see a do

XfinityEmilyB

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13 hours ago

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Consistent Internet Outages

Need assistance with billing credits with Internet being consistently out repeated days week over week and unable to work from home, Internet is not reliable.

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I need help with paying my bill

The system will not allow me to pay on the phone and your system takes extremely long to send a code when trying to do it online

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Customer Service

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Hi there, @user_1gaocc. Thanks for taking the time out of your day to reach out about your payment plan. This link goes over the different flexible payment options that may be offered if you qualify, https://www.xfinity.com/bill-pay/flexible-payment.

XfinityRay

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13 hours ago

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Formal complaint

I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev

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Good afternoon, and thank you for reaching out on our Community Forums regarding your interest in one of our student plans @Shadowfox3788, we appreciate it. Regrettably, we do not have access to student plan enrollments on this platform due to the

XfinityAlyssaA

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13 hours ago

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student Discount plans, Already verified with SHEER ID

I was browsing the website because verizon is finally offering 500 mbs and higher for home internet. Also with a student discount. Then I saw the plan from xfinity about the student plans. 500 mb and 1 Gig. I followed the link and verified with SHEER again and clicked on the link but no options for

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Corporate complaint

I am extremely disappointed and frustrated with Xfinity. This is now the third time I’ve been told that my payment was “returned,” and each time I’m expected to pay the balance again. My bank has confirmed they have no record of the payment ever being returned or rejected, yet Xfinity continues to i

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Billing

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I need assistance with my auto pay

I was under the impression that setting up auto-pay would save money ($10/month)... It does not currently show that savings. Please advise.

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Billing

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user_qxdcfa Thank you for posting on our community forum before travelling overseas! You must be so excited for your upcoming trip :). You can find international rates for each country here: https://www.xfinity.com/learn/mobile/plan/international. Do

XfinityEmilyB

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13 hours ago

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Travel pass

How to activate travel pass

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On the other thread, it said to start ‘your own’ to get detailed answers, yet the comments on the original thread continue and mine remains ignored

painterfam

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13 hours ago

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Xfinity Stream on Firestick/firetv

A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Consistent Internet Outages

Need assistance with billing credits with Internet being consistently out repeated days week over week and unable to work from home, Internet is not reliable.

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No im already on the payment plan clearly there are programs your not aware of . Im still dealing with the same issue because everyone is talk to either online or over the phone gives totally different information. Its the most frustrating customer

user_1gaocc

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13 hours ago

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Formal complaint

I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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student Discount plans, Already verified with SHEER ID

I was browsing the website because verizon is finally offering 500 mbs and higher for home internet. Also with a student discount. Then I saw the plan from xfinity about the student plans. 500 mb and 1 Gig. I followed the link and verified with SHEER again and clicked on the link but no options for

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Thank you for reaching out to our team here. I am sorry to hear about that experience with the billing on that account, and will be happy to look further into that from here. Can you send me a direct message with the full name and complete address fo

XfinityJohnG

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13 hours ago

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Refund not issued - over five calls

My opinion of your company was already at rock-bottom, but we've sunk further into the ocean. My HOA stated to us that we were transitioning to a bulk service, and that in April, the Xfinity charges would be through the HOA fee instead. In April, I was charged for service even though I had already p

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Happy Wednesday, @user_6hcl2s! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can

XfinityRay

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13 hours ago

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Promotional offers

A 2 year promotional offer was utilized for the past two years and I believe it should be expiring this month

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Filing a clam

as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on

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Devices

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Refund not issued - over five calls

My opinion of your company was already at rock-bottom, but we've sunk further into the ocean. My HOA stated to us that we were transitioning to a bulk service, and that in April, the Xfinity charges would be through the HOA fee instead. In April, I was charged for service even though I had already p

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Customer Service

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