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@user_l1zy7d This is a great question. You're in the right place for help. I can certainly check your account for those details. Can you please direct message me your first and last name along with your full service address so I can assist you furthe
Bury orange cable line
Xfinity came out and put in a new orange cable line on 3/25/26. When will they be coming out to bury the line?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bury orange cable line
Xfinity came out and put in a new orange cable line on 3/25/26. When will they be coming out to bury the line?
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Why does Xfinity not deliver movies in UHD
I myself have a UHD TV which I enjoy watching movies in the highest quality available. However for some reason Buying movies I can only get it in HD. Why is that and what can be done to correct it.
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Xfinity Stream Website
@user_r6m9b4 Thanks for reaching out to us, To verify if an Xfinity email is legitimate, look for the Xfinity Verified Email logo (a blue checkmark or logo) next to the sender's name in Xfinity Webmail. Official emails come from x
received email indicating I will lose service unless I update
Is this alert legitimate? I have not responded. Thank you for hgour assistance. {Edit personal information}
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received email indicating I will lose service unless I update
Is this alert legitimate? I have not responded. Thank you for hgour assistance. {Edit personal information}
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Customer Service
Hey there, @Greenwolff! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That certainly is not the experience we want for our customers at all, we want to ensure the connection is stable and able to connect at all.
2.4Ghz network will not connect
I have split my networks successfully. However, my 5Ghz network is too week to connect my devices upstairs. My Xfinity router is down stairs only 10-15 feet away through the floor\ceiling. And, the 2.4Hhz network will not connect at all. When I click on the 2.4Ghz network, it shows "connecting" for,
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@XfinityQuemekia Sorry for the late reply but I have attempted this multiple times and I just attempted again. Still my port does not show up and will not let me create a new one as the device I am using (My PC) still says it has an active port runni
Open Port for Port Forwarding isnt appearing
I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a
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@robert_b18 If you're 2 step authentication isn't working because of the preferred e-mail address or phone numbers that you have on your account that you no longer have access to. You might want to reach out to our customer security assurance team to
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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That is great to hear @uo7. Let us know if there are any issues with the new equipment.
Xb7 upgrade
How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.
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slow service -
Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number]. I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds. Current measured spee
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Your Home Network
International Service Charges
I was in Bali from 2/26/26 to 3/10/26. I purchased an eSIM card from Nomad specifically for that trip to cover my data issues instead of using Xfinity. I followed all the instructions and ensured that Xfinity data was turned off and my new eSIM was being used. I am reviewing my invoice from 1/10 - 2
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Plan
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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outage credit
My service has been unstable/down for 3 days due to the Mid-Split upgrade - and now I was just texted that it is still not done so at the very least there will be a 4th day. Service drops at varying intervals for 5-45 min. The automated system is denying credit because it’s labeled 'maintenance,' bu
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