Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (450.2K)
HELP
I spoke with someone yesterday to transfer my service, they did so and got me a better offer. However it is not reflected in the app or anywhere. And now I cannot get a hold of anyone to help me with this issue.
Question
•
Sign-In and Account Management
The direct message icon is chat box looking image in the top right corner of the page after you log in. Select that and follow the remaining instructions to send us a DM.
Bill Increase
They don't care what they do they say they have the right when their costs go up they can raise the prices. My bill status is $140 a month ago and it was up to $200 something dollars until I dropped it down to a cheaper plan now two years ago my bill was $135 now it's $149 so now little by little th
Question
Praise for Support Employee: Gritik
Hello, my post here maybe a bit different from others. I had a wonderful experience working with this person via chat support as I've went through roughly 12 hours with previous chat support through various issues. However, Gritik was able to handle and resolve the issue (both for the E-SIM and the
Question
•
Xfinity Compliments
RoK_phish There is zero rush at all and we will be here for you. I will set a follow up on this thread for later in the week that way this thread will remain open and you wont have to start all over again. :-)
Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
Question
Thank you for your help. I haven't ordered my new router yet. Probably will order this week. I wanted to confirm compatibility before I did ... so it'll be a short time before I receive it. If I have problems I'll refer back in this thread.
Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
Question
S26 ultra won't connect to mobile network
Need help white listing brand new device from Samsung
Question
•
Devices
Hi there, @user_neb28g. Sorry to hear you are having difficulty with a gift card promotion. We can work on this with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and pa
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
Question
Accepted Solution
I was able to move my primary email but still can’t move my secondary email and can not access it.
Switching from Xfinity to Yahoo
My husband and I are no longer Xfinity customers but still have our email addresses that end with @comcast.net. When signing on to check our email after a reboot, Xfinity is alerting us to switch to Yahoo but we can keep our the same email. Is this mandatory or can we keep things as they are without
Question
Debt collection
I have been helped by many agents telling me that they have updated xyz when it came to a bill that I got after canceling the service and returning the equipment and I have been trying to get that bill resolved for awhile now. When I cancelled the agent told me I would not get charged an early termi
Question
•
Billing
pbuck00 Thanks for reaching out to us here to let us know about the issue you have been experiencing with your new plan, I would be happy to help! In 2024 Xfinity stopped supporting Cable cards, so once a CableCARD has been removed from an account, i
cable cards
I had TV premium until 10 days ago when I made the mistake of changing my plan to gig speed with TV Plus. I can live with less channels. I three channels. BUT I need Regional sports network to watch my Warriors. Now when I try and change my plan back they tell me I can't use cable cards with my TIVO
Question
RoK_phish Yup, you got it. Just swap then activate it. What we might need to do is remove your old modem from your account but typically that is done automaticlly. Would you like for us to follow up with you and make sure everything has been connecte
Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
Question
Ok I certainly will the only thing is I don't know where the direct message there is I got to look for it I try to find it before I can't I'll give it a shot maybe you can tell me where to find it
Bill Increase
They don't care what they do they say they have the right when their costs go up they can raise the prices. My bill status is $140 a month ago and it was up to $200 something dollars until I dropped it down to a cheaper plan now two years ago my bill was $135 now it's $149 so now little by little th
Question
Can I cancel at any time at any time without having to pay anything
Can I cancel from xfinity WiFi out having to pay or is it a contract that I can’t cancell
Question
•
Customer Service
OK ... nothing in the video or text indicates that router removal is required to activate, so I'll just do a swap and activate via the app.
Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
Question
I was told the same, never received any incentive nor a gift card in mail. I’m wondering if Xfinity employees are taking these gift cards and using them at their discretion.
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
Question
Accepted Solution
I am happy you were able to get access back to the Peacock Premium account again with ensuring the details for logging in were correct, @drewj! Please don't hesitate to reach out in the future, we are happy to help! Have a wonderful rest of your week
XfinityAdrienne
commented
8 hours ago
to the conversation:
0
0
the same old story of Peacock account being linked to another account
Recently moved. trying to continue to use the same peacock since it has the viewing history of the household, etc. plus, how many times and emails do I have to set up just to watch TV? The person on the phone when first getting everything activated was useless. the chat bot keeps telling me to try a
Question