Xfinity Community Forum

Setting up voicemail

I called to get help setting up my voicemail. It took over an hour for the representative to find an app, and once I downloaded it, I discovered it was an older version that I am unable to use. At this very moment as I respond to this text, I still haven't set up my voicemail. I will be leaving a ne

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Customer Service

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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15 hours ago

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Customer service phone number

Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding

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Poor Service

Re: Account [Edited: "Personal Information"] To whom it may concern, I’m writing to document my experience over 14 days trying to correct my Xfinity TV service and to request compensation for this lack of service. Below is a timeline of events to correct a TV pixelating issue I was having with Xfini

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Customer Service

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Helo, @user_c2f6e6 thank you for reaching out over Xfinity Forums. I know how important it is to maintain your number, and wanted to check in with you to see if you were able to get the number back. If you're still needing assistance please let me kn

XfinityJustinC

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15 hours ago

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Lost my phone number

Xfinity disconnected my phone last nite and says it cannot be retrieved.

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I have tried that unsuccessfully. I opened Safari, accessed and logged into the gateway, click on connection, click on status, click edit for a wifi network, enter new password and select change and save password. The system does not keep the new pas

user_pbr21

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15 hours ago

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using the xfinity NOW service, how do i change wifi passwords

I have the xfinity NOW internet service. How do I change my wifi passwords on this service. When I look at the wifi details on the xfinity app, there is no option to edit or change the settings. I tried calling the 800 service phone number. The automated options asked if I wanted to use the automate

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Customer service phone number

Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding

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Your Home Network

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@user_mr9a3 Thanks for reaching out to us on how to stop autopay on your Xfinity account. Sure, I would be more than happy to assist you today. Please follow this link: Manage your saved payment methods

XfinityCarolyn

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15 hours ago

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Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap

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How long does 'network upgrade' take?

For 4 days now I've been notified that my internet will be down the following day because xfinity is updating/upgrading the network. I'm always told that work is anticipated to be done within the day but obviously that is not the case. Can anyone give me an estimate on how many days a network update

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Your Home Network

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Thank you for posting on our community forums, user_6qqptn. I see @Again shared some steps to get this corrected. Did that help? Thank you for your help, Again!

XfinityDilary

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16 hours ago

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changing front in emails

accidently changed font in my email it is tooooo small

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Thank you for reaching out here. If you are still having issues with that email service I will be happy to look further into that from here.

XfinityJohnG

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16 hours ago

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I need help with my email

I am able to access my email from the Xfinity site. I can't access my email on my Mac Book Pro that has Windows download. I'm receiving an error message "Temporarily blacklisted from IP address.

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when will you reply soon I hope

user_mr9a3

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16 hours ago

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Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap

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Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous. For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN. Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number. I DO NOT HAVE A CELL PHONE. I HAVE NEVER HAD A CELL

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Email

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Thanks for reaching out to us. I would be more than happy to assist you today. To stop auto payments, please follow this link: Manage your saved payment methods

XfinityCarolyn

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16 hours ago

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Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap

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Thank you for giving us the opportunity to assist you ceedeeceedee. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues

XfinityJeffB

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16 hours ago

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cancel service

I have been trying to cancel service for two days. Set up a phone callback for the next day as requested. Was transferred to three agents over the course of an hour. Called back to 1-800 number. Waited for 30 minutes then dropped. Happened again. Need to cancel now. This is crazy.

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Hello @user_f6oe75, Unfortunately I can not tell you when a store will receive those posters, but they are in some stores now. Those will be at a first come, first served basis.

XfinityDuron

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16 hours ago

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Member Perks

Got several emails and notifications about the Super Mario Galaxy movie poster exclusively for xfinity customers and other Mario merch MARCH 19. Went to my local xfinity store which shows is a participating store. They claim to not have gotten anything in yet. Not sure how I will know when it is the

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i want to stop auto pay and find out what the monthly charge will be

user_mr9a3

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16 hours ago

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Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap

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i want to stop auto pauy

user_mr9a3

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16 hours ago

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Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap

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Need a technician home visit - phone jack

In Edgartown, MA, we have a phone jack that is not working and may not have been activated when the room was remodeled. I've tried all the troubleshooting on line with no success. I want to schedule a technician visit to make the jack operable. Thank you, Iris

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Home Phone Service & Equipment

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Will do, thanks very much.

user_8pxpox

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16 hours ago

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Cancellation from abroad

I would like to cancel my Xfinity services, but am not in the U.S. currently and don't seem to have any options aside from physically going to an Xfinity store or requesting a callback, which doesn't work for a foreign telephone number. Please let me know how I can otherwise cancel my service. Thank

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@user_7omg8j As I said, if you signed up for internet after June 2025 you wouldn't have an @comcast.net email address because that's when they stopped issuing them for new customers. You will, however, have Xfinity ID's, but no email to go w

Again

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16 hours ago

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Comcast.net email

My wife and I switched to Xfinity for home internet and cell phones. We cant access rhe comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop. Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up

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