Xfinity Community Forum

17 Pro Max 2T still not in Stock?

Hey so I had my phone 17PM2TB since it came out last year. I accidentally broke it and filled a claim in January. They said they don’t have the device currently in stock and to wait until they do. It’s been over 30 days now. They are only giving me an option to buy another device and they’ll reimbur

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Devices

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Hello @user_ar0oth, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To check your Xfinity (Comcast) email, navigate to connect.xfinity.com in any web browser and sign in with yo

XfinityChelseaB

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17 hours ago

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How to access email? [Edited]

How do I access my Comcast. Net email account, and how do I change my email address??

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We can take a closer look at your account to determine where the increase came from @user_zelwz3. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your acc

XfinityJustinM

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17 hours ago

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Overcharged on upcoming bill

I went and upgrade my iPhone 14 to a 17. After going to the store twice to try to get a printed label , I thought I was finished. Now I look at my upcoming bills and they’ve gone up over $25. I was quoted a six dollar increase for the phone. Can someone please tell me what to do to get some satisfac

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user_18455e Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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17 hours ago

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NAT Type and UPNP

so, I have an Xbox. I have a xb8 router and our internet is great. however, my NAT type keeps fluctuating between open and moderate making gaming laggy and disconnecting me from online games constantly. I reset the Xbox. I reset the router. I have run internet tests. Nothing is working. My internet

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How to access email? [Edited]

How do I access my Comcast. Net email account, and how do I change my email address??

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Sign-In and Account Management

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Thank you for getting back to me I have never been so frustrated with the company. And now my question was not answered. I had to drop my insurance on my phone so I could afford my bill

user_zelwz3

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17 hours ago

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Overcharged on upcoming bill

I went and upgrade my iPhone 14 to a 17. After going to the store twice to try to get a printed label , I thought I was finished. Now I look at my upcoming bills and they’ve gone up over $25. I was quoted a six dollar increase for the phone. Can someone please tell me what to do to get some satisfac

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Thank you for detailing your recent experience, @user_svp0vw. I am saddened to hear that it was not very positive for you, but you have come to the rigfht place for help. We can troubleshoot your connectivity issues, and figure out where things went

XfinityJustinM

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17 hours ago

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Complaint about misleading customer service

Customer service in response to persistent connectivity issues have been inept and unprofessional. 10 days ago I was told a new cable box was being mailed. It was never sent. Yesterday I was told by 2 agents that a technician would come to my home btw 2-4 today. Never showed and no contact. I then c

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cemuskett, hello there and thanks for reaching out. I completely understand your concerns. When you checked your rewards, when was the last time you've redeemed a $1 movie?

XfinityQue

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17 hours ago

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Diamond rewards membership

Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.

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Change modem

Changed to fire sticks but my cable box has a modem in it that controls my security system

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Xfinity Stream Website

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4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

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X1

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Need to reset my email password If you are using Comcast's servers (connect.xfinity.com, mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email password is the same as t

BruceW

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17 hours ago

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Email password

Need to reset my email password

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Hello - can't log into my Comcast email either. When I go to: https://www.xfinity.com/email and then sign in, I am redirected to: https://www.xfinity.com/support/articles/account-email-information If instead I click on my account profile icon on the

user_vizzcd

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17 hours ago

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Comcast.net email

How do I access my comcast.net email

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Email access [Edited]

I can’t find my email anywhere. It is [Edited: "Personal Information"].

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Email

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Xfinity moblie

Hello my name latasha and last week I stwich over from metro to xfinity and now this morning I put the Sim in and active on the phone with a rep I have not been able to use my phone all day say emergency calls only

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Devices

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Complaint about misleading customer service

Customer service in response to persistent connectivity issues have been inept and unprofessional. 10 days ago I was told a new cable box was being mailed. It was never sent. Yesterday I was told by 2 agents that a technician would come to my home btw 2-4 today. Never showed and no contact. I then c

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Customer Service

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My email has been disassociated with my account

I need help! On Friday 2/6/26, we went into the local West Lebanon NH Xfinity office to change me to the administrator of our home Internet/TV/email/mobile account. I was already a member on the account. My husband was the administrator before me. All Brendan did was supposed to do was change me to

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Email

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No. I asked how to leave YahooMail andreturn to Xfinity but never answered.

BestGram3

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18 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Past due on old account/ new account charges without services

I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same

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Devices and Equipment

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Diamond rewards membership

Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.

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Customer Service

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Hello @user_vf9lqw We here on Xfinity Forums are all official employees that can assist you through direct messaging, but we are not an instant live chat. So response time will vary based on how many messages we are getting. But we would stick with y

XfinityMatthew

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18 hours ago

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A customer service rep

How do I reach a live person?

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