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@kam518 I would be more than happy to review your account to see if the new X Class service is available in the area. Let's continue our conversation via DM.

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Why is it taking so long to upgrade to Docsis 4.0?

I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de

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user_1qu8u3 Hello and thank you for reaching out via our Xfinity Community Forums. Have you had a chance to make sure you are on your home network and not a hotspot?   

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MS NOW

I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.

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user_g9v6jr thank you for using the Xfinity Community Forums page to reach out regarding your options to reclaim a deposit. Can you send over a direct message with your full name and complete service address for us to take a closer look at your accou

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Refund of 100$ deposit

Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?

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Xfinity incentive prepaid mastercsfd

Hi! The virtual Mastercard I received from Xfinity isn’t working.

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Routing Issue

I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from

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How do I get my $100 deposit back ?

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Refund of 100$ deposit

Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?

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I lost my phone

I need it deactivated

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Deactivate voicemail feature on landline

Please provide instructions on how to permanently deactivate voicemail feature on landline

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Cancel services

I want to cancel ALL services

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Hi there, @user_qyzdmz! While I don't have any details on why this is occurring, We do have a workaround. If you open up the HBO MAX app on X1 and navigate to the episode, you should be able to play it as normal. Sorry for the inconvenience!

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The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode

HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w

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how to I get in contact with the retention department?

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Xfinity support

looking to cancel my account or possibly downgrade to internet only

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Cancel Service

Please cancel my service.

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Xfinity support

looking to cancel my account or possibly downgrade to internet only

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user_0jvu12 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for this recurring billing error and the frustration it has caused. Paying for a device in full should be a seamless experience, and I completely understand

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Billing Error/Fraud charge Xfinity Mobile

Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix

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Update as of 1/13/26: A third technician came out, confirmed all the coax cables were working, incoming speeds were fine, and since I had multiple brand-new Hitron and Netgear modems, it had to be a provisioning issue on Xfinity's side. I asked him t

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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