Xfinity Community Forum

user_04l8d0 Thank you for reaching out, and letting us know that you're having the same issues. Do you happen to know if a ticket has been opened for you to have your activation concern investigated?

XfinityMartyR

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8 hours ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Good Will Wifi Pod Extender

I have had an insufferable experience with my first month here at Comcast Xfinity. Install of the internet was fine, but then I was harassed by (can only guess "Offshore") gentleman once or twice a day for 3 days asking me to activate my new phone, that I hadn't even received yet. After telling him

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Customer Service

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Quite welcome @XfinityPaula !

EG

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8 hours ago

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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@user_7zwvpq Thank you for reaching out. We understand how important it is to stay connected to your home network. The link below provides step-by-step instructions for viewing or changing your Wi-Fi network name and password https://www.xfini

XfinityOrlandoM

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8 hours ago

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Internet

My password for router needs reset

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user_b84u6v Hello there! I'm sorry to read that our relationship is starting out this way. I know how vital it is to receive the promotions that are offered and to have a consistent experience. I would love to help out and try to get that deal back f

XfinityPaula

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8 hours ago

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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Cable tv

I have spent over 2 hours on the phone trying to revise my plan, retaining my current channels yet felt I deserved a loyalty discount for being with xfinity for over 35 years. I am left now with no channels other than 4,5,7,11 and 13. I have done much research and believe I am Platinum and deserve t

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Customer Service

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Internet

My password for router needs reset

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Your Home Network

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@gwnga I hope you see the post I added to this. We are going through the same issue. It is not okay to not get what you are paying for. I'm more upset with all the different things I was told, and it is boiling over. Nonetheless, if you call Disney

user_04l8d0

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8 hours ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Cancel

I want to cancel my service. I have tried many times. I call and get sent to the chat. I go through the chat and sign in, but it only gives me the option to pause my account or move it. I tried to schedule a call and it gets a 404 error. I want to cancel immediately.

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Customer Service

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I am having the same issue. I've been told three different stories of what's wrong and why this isn't working. Now I am being told it's never been a bug, but since they are renewing their contract, it hasn't been working at all. I've been on four dif

user_04l8d0

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8 hours ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Good morning @user_2nkj73. Do your lines have dial tone when you pick up the phone?

XfinityRaf

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8 hours ago

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Phone line not working

I lost my landlines on June 12th when Comcast was working in my area but my but landlines was never restored.

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user_gti03z I'm glad you were able to figure out the issue! Take care!

XfinityMartyR

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8 hours ago

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Streaming blocked

I have subscription to both HBO Max and Criterion Channel, however, I can watch movies on either one, no Play or Watch button. Since both are not working I suspect Xfinity's security may be the problem. When I log in to my Xfinity app I go to Overview and then tap on Advanced Security. I takes a lon

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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Hey @user_bbga1! I know it can be frustrating when you are having issues with your IP geolocation. I think it happens more on my cell phone than my connection at home, though. Here is an article on how to correct your IP geolocation: Correcting loca

XfinityMichaelC

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8 hours ago

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Blocked IP Address

For the past few days, I am unable to access my online bank account where I get the following error message: "Your IP is currently blocked. If you are using a VPN, please disconnect and retry without using VPN. If this does not resolve the issue, please record the error message, IP address, and Ray

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Thanks for the reply. Streaming is working OK. I had searched for several movies on both apps. It turns out that none of the movies I searched for were currently available. As an IT guy once told me: PICNIC. Problem In

user_gti03z

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8 hours ago

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Streaming blocked

I have subscription to both HBO Max and Criterion Channel, however, I can watch movies on either one, no Play or Watch button. Since both are not working I suspect Xfinity's security may be the problem. When I log in to my Xfinity app I go to Overview and then tap on Advanced Security. I takes a lon

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@XfinityMartyR Thanks for the reply. Streaming is working OK. I had searched for several movies on both apps. It turns out that none of the movies I searched for were currently available. As an IT guy once told me: PICNIC.&n

user_gti03z

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8 hours ago

to the conversation:

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Streaming blocked

I have subscription to both HBO Max and Criterion Channel, however, I can watch movies on either one, no Play or Watch button. Since both are not working I suspect Xfinity's security may be the problem. When I log in to my Xfinity app I go to Overview and then tap on Advanced Security. I takes a lon

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Phone line not working

I lost my landlines on June 12th when Comcast was working in my area but my but landlines was never restored.

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Home Phone Service & Equipment

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Just a way of xfinity sending people to other platforms so they don't have to deal with a issue, this disgust me!!!!

Missykaye

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9 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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I HATE xfinity internet BECAUSE it constantly shows me in a city that I do NOT live in, due to IP address changes!! I can't even log into facebook many times because of this!! And ANY time I go into a site like Lowe's or Home Depot, it has my

user_bbga1

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9 hours ago

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Blocked IP Address

For the past few days, I am unable to access my online bank account where I get the following error message: "Your IP is currently blocked. If you are using a VPN, please disconnect and retry without using VPN. If this does not resolve the issue, please record the error message, IP address, and Ray

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user_if8bdq, I am sorry to hear you've had difficulty getting help. We are here for you. If you have some time to work with me, send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "Sign In" if

XfinityAngie

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9 hours ago

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keeps hanging up on me

improper call routing, can't cancel my service during an active outage. I called the new account number and the agent gave me a trick to bypass the menu to get to the cancellation/loyalty queue, but without giving me any options, this number also said nothing could be done and disconnected the line.

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