Xfinity Community Forum

COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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2 hr installation window is a joke

trying to get a live person on the phone. Installation was supposed to be 8-10am. Its now 1:30 and chat is not responding after they told me at 10:15 that the tech would be here at 12. They used to do 4 hour windows and couldn't deliver, why did they shorten it to 2? They should probably give you a

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I also tried on my iphone, deleted the app and reinstalled it with no success

schultz

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12 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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"Configuración básica" = "Basic settings""Idioma" = "Language" "Se requiere refrescar o iniciar sesión de nuevo para que esta configuración surta efecto" = "The setting requires a reload or relogin to take effect"

BruceW

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13 hours ago

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I need English not Spanish

I keep seeing the xfinity email home page in Spanish. I went to settings & I am supposed to be in English. My married name is Spanish but I do not speak or read Spanish!

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How do I do this on a computer. I exited and entered the site again with no success wrt getting email.

schultz

replied

13 hours ago

to the conversation:

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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@user_12pi8h, Thank you for confirming you have reviewed the links provided by @BruceW. Have you tried checking for any updates for your Outlook Professional 2019? Let us know if you have completed these steps below as well. -Open the applica

XfinityNatalie

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13 hours ago

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Migration to yahoo is a NIGHTMARE

I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r

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If you would like us to look at any options available on your service you can send me a direct message. I will be happy to look over the account from here.

XfinityJohnG

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13 hours ago

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LOYALTY!!

As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we

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Hi there @user_z0gp0m Thank you so much for reaching out on our Xfinity Community Forum about replacing your cable box. We are here to help! Can you confirm how are you trying to swap the box out? Are you on Xfinity.com on a desktop or l

XfinityDemetrise

commented

13 hours ago

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New cable box

I am replacing my old main box with a new one. When I go to select device to replace only my small secondary box shows up.

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Internet Cable / Line hanging on the fence

Please let me know when the crew will stop by to fix it Best regards, David

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Your Home Network

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Thank you for reaching out to our team here. Are you attempting to see your billing information on your Xfinity app or at the Xfinity.com/myaccount site?

XfinityJohnG

commented

13 hours ago

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

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Thank you for your assistance!

user_1gqouh

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13 hours ago

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backup battery for Pro WiFi Extender

I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco

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Thank you for reaching out here. While there are not any specific promotions for unemployed customers, we can look at any available options we have for your service from here. Can you send me a direct message with the full name and complete address f

XfinityJohnG

commented

13 hours ago

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Discount for Unemployment or lower my rate on my bill?

I recently lost my job, but I need my internet. Is there a program or discount for unemployed people? I tried finding a lower rate in general about 6 months ago with no luck. I really need to lower my bill. Thank you,

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Cable bill

Can I pay bill online

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Billing

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Help: Stuck at 35 Mbps after 500 Mbps upgrade – Modem swap denied at store.

I upgraded to 500 mbps after 10+ years on service, and the old cable modem won't do that amount. I went to the store to get a swap, and they said the system wouldn't let them! What do I do - my service is useless without a new modem.

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Getting Started

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Good afternoon jsheppy. Do you have either an Xfinity cable box, or Xumo Stream box? Here is some information for adding and managing Paramount +: https://www.xfinity.com/support/articles/paramount-plus-app. To remove the Apple Tv subscription,

XfinityJon

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13 hours ago

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Adding paramount dropping Apple TV

I'm looking to add Paramount plus and dropping Apple TV

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

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Sign-In and Account Management

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@XfinityMarshante i begged to differ with you. You give no rewards. The only thing I ever get every year is I hire bill. So I'm sorry to say, it's a lie that you give rewards, because you don't. If you're truly appreciate , your loyal customers, you

user_n6d4j0

replied

13 hours ago

to the conversation:

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LOYALTY!!

As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we

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@XfinityJosephA wrote: "...feel free to send us a direct message ..." DM sent, thank you!

BruceW

commented

14 hours ago

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Autopay and paperless discount

In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut

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user_gv8jzs Thank you for reaching out to us here with your concerns! To set up an Xfinity ID and manage your profile without using the app, visit xfinity.com/getstarted. Enter your account-linked mobile number or service address to verify your ident

XfinityBrianH

commented

14 hours ago

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iOS issues

I have an account but because I chose not to upgrade iOS 17 it’s not allowing me access to my account because it’s insinuating that the Xfinity mobile app needs to upgraded first. And because I don’t have my account confirmed I have no internet connection to upgrade the app or my iOS update can some

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Discount for Unemployment or lower my rate on my bill?

I recently lost my job, but I need my internet. Is there a program or discount for unemployed people? I tried finding a lower rate in general about 6 months ago with no luck. I really need to lower my bill. Thank you,

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Customer Service

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