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Hey Robwar, thanks for stopping by the community forums for guidance! Per our support page covering the ESPN app, Xfinity subscribers with any TV tier that includes the ESPN channel will have access to ESPN Unlimited. As long as the main ESPN channel
More Sports and Entertainment Package and ESPN Unlimited
If you cancel the More Sports and Entertainment Package will ESPN Unlimited also be canceled? When I tried this online it showed this and I did not completed order. If I do not need More Sports and Entertainment will I receive ESPNU and ESPN News through the Unlimited plan? Thanks
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Is this a private conversation? How do i communicate my frustration without revealing myself to the public. My current ticket number is [Edited: "Personal Information"] and I am told a contractor will be here Thursday May 7th. I have zero confidence
I have waited 6 months for a repair to my fiber cable
This problem started in Sept of 2025. Every time the contractor commutes to coming the do not show up. I have spend countless hours trying to break through the process. How can I get a direct contact at Xfinity that can help me?
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Two issues
While these issues aren't major, they are highly annoying and buggy. 1-after watching a recorded program, I need to delete more than once to remove program. 2-when scrolling to lower channels, cursor goes to filter on own. I have videos of each issue.
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Xfinity Stream Website
bill pay
I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.
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Billing
Hello ross7889, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am happy to assist you if you need. You can also call our activations department at 1-855-652-3446 if you do not have access to a
Complaint about setting up wifi
I know I'm shouting into the void but i need to say that it is stupid, ridiculous, terrible, bad, wrong, frustrating, and INFURIATING that you need an internet connection to set up your internet connection. You need to download an app to set up your wifi. That is ridiculous. And the guide that comes
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Xfinity Service Cable Card UnPair/Re-Pair
Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema
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Non-X1 Service
I'm having the exact same issue as reported above - Paramount+ stalls and freezes and gives me ERROR Try again later message. Two tech support phone calls and still unresolved. Absolutely horrid service and I'm looking at alternative services
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Poor quality
I’ve never in my life had such a bad experience with a WiFi company. moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every d
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Devices and Equipment
@user_y0k1ll Thank you for taking the time to reach out and for trying the troubleshooting steps as well. To schedule an appointment through the Xfinity Assistant you will need to go through the troubleshooting steps there and then if needed you will
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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@user_7pwivt I am going through exactly same scenario with my trade-in with Xfinity (got only partial credit which we werent able to accept, shipped the phone back again and now 'rejected it in grading') and they are giving me a merry-go-round. Did y
Trade-In Device Mishandled — iPhone 14 Pro Max Returned but No Credit Applied and Poor Customer Support
Hi Xfinity Team, I need help resolving an issue with my recent trade-in for a new iPhone 17 Pro through Xfinity Mobile. I traded in my iPhone 14 Pro Max (256 GB, 10/10 condition), but the return and grading process has been full of confusion and misinformation: I couldn’t download the trade-in retur
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$30 credit is obtainable via online chat. Insufficient, but at least it’s something.
Scripps
I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.
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I will be happy to get that issue with the pedestal from here. You will have to send me that direct message in order to proceed.
Damaged Pedestal
The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.
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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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user_p1sjt1 I’m really sorry. That’s incredibly frustrating, especially when it involves your hometown teams. I understand why losing access would feel like the last straw. I want to be transparent that blackout rules and broadcast rights
ABC Blackout Detroit
I am done with Xfinity. I lost a season of Detroit Tigers, Pistons and Redwings last year because of their nonsense with FanDuel. Now I'm blacked out of the Pistons game 7 on a station that is literally free over the air. I'm figuring out what to do about my Internet and then dropped Comcast/Xfinity
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resolved. Thank You
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
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Devices
Thank you for reaching out to our team. I am sorry to hear about the issue with the DVR recordings, I will be happy to troubleshoot that further from here if needed. Were any of the lost titles in the recently deleted folder?
XfinityJohnG
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15 hours ago
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Dvr problem
Why did shows recorded just disappeared
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