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The concern is not "E-mail" help related............ Topic moved here to the proper help section.
I was charged five times making a ten dollar payment for wow , wifi hotspot
I ordered the $10 unlimited Wi-Fi through xfinity.Now they ran my card and was cool.I got my Wi-Fi well.I looked at my bank statement, and within 45 seconds of me, ordering that $one0, 4 more $one0 charges came from xfinity now Wi-Fi.Now they were all pending banks can't do anything until they're ,
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Closed
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
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Billing
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
How do I activate my new Xfinity remote
I replaced my old remote with a new one but I can’t activate it.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
wiring for new construction
We're in the planning stage of building a new home. Will our Comcast technician drill a hole in the exterior wall to get the line INTO our house? Also, once the line is inside the house, will they run a line to our central modem? Thanks for your help!
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Hello, I would be happy to review your account to make sure the credit offered have been applied, as well as look into the other issues you are experiencing, I will just need some account information best kept private. Please send our team a direct m
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait
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With Amazon Firestick
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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Happens on two different smart TVs.
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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@user_tjae7k Thanks for adding a post to the community. That is a strange experience, and we're happy to help. What device does this happen on?
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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This was for people that already HAVE Disney and Hulu. This is an EXTRA charge for ad free @ $ 7 a month. They have removed this link from the webpage. Even though it was a mistake, it should have been honored as it was their mistake.
Disney Plus Hulu bundle
I have the activate Disney plus button but no matter how many times I press activate nothing happens. I've tried multiple different phones, different browsers and a laptop but the button still won't do anything. I spoke to an agent and they weren't much help they just sent the activation link email
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Requesting Easement Abandonment Letter for Los Altos Hills Property
i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.
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@XfinityEmilyB I continue with pixelation and sound problems. this morning, I received a voicemail from Xfinity that they have found the problem for my television and repaired it. Do I still want a service visit. This morning when I turned on the te
TV Pixelation
This is a repeat issue. Tech visit recently tried but was not able to fix the problem. He removed amplifier that was installed on the line by Xfinity years ago, removed a filter on the line, checked the connection to the street, disconnected unused lines in the house. He said signal strength is good
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Concern moved here to the E-mail help section.
Logging into old email
Hello! I am trying to log back into a very old comcast email that was used for my microsoft account. Is there any assistance I can get on this issue? I play on my xbox very frequently so I am unsure if this would label the email address active or not. The email is most likely roughly 10-15 years old
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user_ruoiua, I truly apologize for the inconvenience. I understand how frustrating this must be. While I wish we had more control, the content displayed is determined by the network, and we’re unable to modify it on our end.
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
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@user_zsoo65, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
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@user_ajl10a We did reply yesterday morning as soon as we returned to the office. I would try checking again in your message history; you may have just missed seeing the alert.
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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user_f6nrcj Hello, are you trying to mail in a payment?
XfinityVictor
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12 hours ago
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Bill pay
What is physical address for paying my Xfinity bill
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