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I have attempted to sign in with my Xfinity username and password and it doesn't work. They ask for email address and password. peacoc
Peacock app
I have a free Peacock account from Comcast, I did an app reset and now I can't open the Peacock app, I'm locked out.. Peacock wants me to sign in with password and email address. I never actually created a Peacock account with either one of those, I was just signed in automatically by Comcast.
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Yes, I have reached out to the Xfinity security team. I'm waiting to hear back from them via email or phone. I just want to be able to put an end to this an not have it happen again. But as I have read online this can be an ongoing issue an not get r
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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$400 Device Credit Not Applied
I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot refl
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Plan
Hi user_7n3p05! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and would love to further troubleshoot this with you. So that we can properly assist, please send us a Direct Message. Here are the detailed steps to di
Wifi Pro Extender
I am trying to add a WifiPro extender to my townhome and I get through steps 1 through 4 easily but step 5 where it is trying to link the extender to my gateway, it just sits and spins and never moves on to step 6. Any suggestions? I restarted my gateway already and that didn't seem to help.
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Hi user_t2r5ya! Thanks for taking the time to reach out on our Xfinity Forum regarding the unauthorized purchases. This is very unsettling to hear, and I am truly sorry that you have been going through this. I also apologize for all the inconvenience
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon&bu
Would like to purchase battery for WiFi extender
I have the pro wi fi extender but don’t see how to purchase the battery back up
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Land Line no longer working
I have had a landline with Comcast for 11 years, but it stopped working last month. A tech came out and plugged mt landline base station into my modem, and now the landline works. Problem with that is you need to have an active internet connection for the phone to work. If there is a power failure,
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Home Phone Service & Equipment
@user_044ltq, Hi there! Thanks for reaching out. I can certainly understand the importance of having your Bluetooth speaker working correctly with your new Xumo box. I love having my surround sound working via Bluetooth, so I can relate. You've reach
Xumo has bluetooth settings but wont allow me to connect
I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long
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@XfinityMartyR, nowhere on that page to purchase the battery?
Would like to purchase battery for WiFi extender
I have the pro wi fi extender but don’t see how to purchase the battery back up
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Cannot seem to locate that feature on the site?
Would like to purchase battery for WiFi extender
I have the pro wi fi extender but don’t see how to purchase the battery back up
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Does anyone know how to accomplish this monumental feat? To get the backup battery for the Wi-Fi Pro Exrender?
Would like to purchase battery for WiFi extender
I have the pro wi fi extender but don’t see how to purchase the battery back up
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Thank you. I have sent a direct message with some pictures attached.
Property Damage
To whom it may concern, I am writing to report property damage related to Mastec contracted by Xfinity that occurred on 1/8/26 at my property. The workers and machine utilized to tunnel wires across the street damaged my lawn as well as the flower bed surrounding the utility box. Multiple perennial
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user_tm1lra, Hi there! Thanks for taking the time out of your Friday to reach out. We will surely miss your phone and video service business. Thanks for still sticking with us as your internet service provider. I can understand the inconvenience caus
Cancelation of services
I spent an hour on the phone on 12/31/25 and cancelled my tv and phone service, now more than a week later i still have these services and being charged for them. All i wanted was the internet service.
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Good morning, @user_73jfrb I apologize it looks like the information to send a direct message "Modmail" on Reddit was provided earlier in error. To send the direct message please follow these steps: Could you please send our team a direct message wi
Equipment Return Post-Cancellation
I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the
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Cancelation of services
I spent an hour on the phone on 12/31/25 and cancelled my tv and phone service, now more than a week later i still have these services and being charged for them. All i wanted was the internet service.
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Customer Service
Hello, @NorthEast_User thank you for taking time to follow up, and provide the helpful update of what you had discovered. I completely understand where you're coming from with wanting to keep Ad Blocker active for a more secure online experience, whi
Can't make bill payment, Safari, Firefox, etc
Are there others that battle trying to make a payment. I am tech savvy, and now how to clear my browser history , clear cache, etc. YET, I always face difficulty when logging in, and trying to pay my Bill. Paying a bill should not be such a chore. My guess is the platform has so many bloatware and s
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@johnk54 Thank you for making us aware your modem white light isn't turning on even after rebooting. I would be more than happy to help figure what's going on. When you say your modem was rebooted, was that done via the Xfinity app or was that a po
No white light after rebooting
same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.
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Hey there, @user_v3kym4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, it certainly is not what we want for our customers. I would be happy to look
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My Internet TV have been going up and down for 6 weeks
I live in EB a community call Greentree My internet has been going up and dow for 6-7 weeks...they are working around but i had them here 3 times i bought a motem from them they put on 2 fl still nothing ive called 20x at least and its a waste Now they say i need another motem.....i requested they c
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