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Concern moved here to the E-mail help section.

 commented 

6 hours ago

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Email isn't loading

Please help! No new emails are loading. This never happened for years.

Question

Hello. I sent a direct message the day I received the request. I dont see any further instructions so I will send it again. 5/19 12:45pm EST

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Caller ID not Displaying on TV

I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"

Question

Thanks for trying that, @user_mw8mkm. Here are some more direct instructions on how to send us a direct message, please take a look and see if it helps: How to: Direct messaging within the forum

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

Question

janelles1 Thanks for reaching out for help with updating your payment method. Are you needing to change it for a Mobile account, or your home services account?  

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Updating payment method

have been looking for some way to change my credit card number for 20 minutes. shouldn't be this hard. does your Ai ever offer a representitive? Janelle [Edited: "Personal Information"] your system is now telling me that I'm entering a wrong phone number, tried 3 times.

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Updating payment method

have been looking for some way to change my credit card number for 20 minutes. shouldn't be this hard. does your Ai ever offer a representitive? Janelle [Edited: "Personal Information"] your system is now telling me that I'm entering a wrong phone number, tried 3 times.

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@XfinityAbel​   Happening again. Was fine a couple of hours ago but it's happening again 

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

This is happening again. Lots of money for poor quality of service

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

Hello and thank you for reaching out via our Xfinity Community Forums, user_7nj81t. No, that will not work. Your internet will cut off the day that you ask your services to end. However, we charge in advance for services so if you would like me to ta

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WiFi bill

I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?

Question

Yes I tried that too and nothing changed

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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WiFi bill

I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?

Question

user_n0bgll Let's see if we can troubleshoot and resolve the issue for you here.  Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Supp

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

Question

No. All it said was network damage and by their outage map it shows the same place every time.

 commented 

6 hours ago

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Outages

Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?

Question

So did it say that they were planned outages ?

 commented 

6 hours ago

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Outages

Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?

Question

No, I have spent an hour with a live agent and it is still not resolved. They said it would be escalated to Tier 2 team and would be sending me an email with an update after it was fixed. It is still not fixed.

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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x1 4K box availability

I was at the Deptford xfinity store location last week and they did not have any 4K boxes. I was told they would be in soon. I was given a business card by one of your reps. I tried calling this morning and got a message stating that the voicemail for this contact has not been setup. I sent an email

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