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Good luck with that decrease.. My bill just went UP $25... This is ridiculous.. Less channels now and I pay more.. Makes perfect sense to me
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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The outage map is useless
The outage map does not utilize the outage size displayed in the legend. This makes the map useless. If the outage is only my house, then I need to get in the queue for service. If the outage is large then I will patiently wait for service to be restored
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Customer Service
Thats funny.. Not only did I NOT get a discount, my bill went up ANOTHER $25.. I need to find a new provide.. This is ridiculous
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Ysylla Got it. We can help you with that process. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pe
Customer Service for adding services
I am trying to add something to my package, but the website will not allow me to do so which is frustrating.
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I sent you a direct message. How strange your company only wanted to talk after I made a public complaint about severe property damage.
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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Customer Service
Coax installation in apartment building
My boyfriend and I recently moved into an apartment building and I bought an Xfinity plan the day before we moved into so we would have wifi right away, but when we arrived we realized that there is no outlet to plug the coax cable into. Will Xfinity send a technician out to install one, or do I nee
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Customer Service
Peacock Premium stopped working after moving and transferring service
Hello. My peacock Premium has not been able to be reactivated. Citing my Xfinity account is linked to another peacock account. Nothing has changed with my peacock account. How can I resolve?
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Sign-In and Account Management
Unlimited data for my home internet.
Customer Service for adding services
I am trying to add something to my package, but the website will not allow me to do so which is frustrating.
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@user_k4ickg I'm sorry to hear that this has been your experience. Have you reached out to report the damage? Typically, to report a damage you reach out and we will create a ticket for you. Can you please send us a direct message with your full name
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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user_jcgl12 Modification of your payment method is a self-service option. Here is a great link that will show you how to Manage your saved payment methods.
I had my Visa card compromised I have a new card and I don’t know who to call
I had my old card compromised. I have a new card now and would like to give it to you seeing that I have auto pay. Please help I
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Hello @ediretto, and thank you for posting your concern on our Xfinity Community forums!Apps usually disappear from Samsung TV's due to outdated television software, Smart Hub Issues or caching glitches. In some cases, Samsung and other TV manufactu
Xfinity app disappeared
The Xfinity app completely disappeared from my Samsung TV and now we can’t access this very expensive table service that we paid for
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Ysylla Without sharing any personal details or information would you mind letting us know what you are trying to add?
Customer Service for adding services
I am trying to add something to my package, but the website will not allow me to do so which is frustrating.
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I had my Visa card compromised I have a new card and I don’t know who to call
I had my old card compromised. I have a new card now and would like to give it to you seeing that I have auto pay. Please help I
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Billing
Customer Service for adding services
I am trying to add something to my package, but the website will not allow me to do so which is frustrating.
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Customer Service
can not sign into my email and it is very important that I do this immediately Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem yo
help me to sign into my email it is important
can not sign into my email and it is very important that I do this immediately
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Hello @user_53v3vy and thank you for posting your concern on our Xfinity Community forums.'Orange' cables are typically used as temporary lines, their color is brighter than normal coax lines so that they can be seen easier since they lay above groun
Orange cable across my driveway and yard
An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.) The cable has been laying across our yard and driveway for months now. When do you plan to remove the cable?
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Internet speed disruption
My internet speed is < 650 mbps on download. I am paying for 2 GB. The internet is so slow I can't stream TV. Please advise
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Your Home Network
Price too high
Hi Xfinity team, The monthly fee of my internet service is too high. I am a loyal long time Xfinity customer. Can I get a retention offer? I am currently shopping through other providers and wanted to see if you are a potential provider moving forward Thank you
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Billing
Same issue for over a year now the only thing that fixes it for me is exit lag but it’s paid subscription and I’m not paying for it anymore. I’m located in east Orange Nj
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Apex legends packet loss
I need escalation to network engineering for a likely routing / peering / congestion issue. I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ All local troubleshooting has already been done, including: - Ethernet connection - Router replaced - Mul
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