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wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
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I’ve tried to post again following the instructions you provided. I keep getting a message to repost. ???
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
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Official Solution
Great news @user_nb3tf5, you can actually manage this on your own! Just follow the instructions listed in the Seasonal Convenience Plan — Customer self-enrollment form article. I highly recommend reading carefully while making your way through the pr
Seasonal plan
I would like to put my tv and internet on a seasonal plan, how do I go about it?
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Thank you for the post, please follow the steps above to send a DM. We are here to help and are looking forward to it.
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
Question
Thank you, @user_ypghwu for reaching out via our Xfinity Community forums. We definitely want to assist you with working out a resolution for your issue. ❤️ Having something unexpected happen can be very frustrating, especially when it comes to tech
Phone stolen out of package
Currently been waiting for 3 weeks for a resolution for this issue. picked up the package FROM FedEx and no devices were inside. immediately called Xfinity support to report said i needed to get a police report which was done while still in the fedex parking lot and submitted. now support is saying
Question
Currently available does not matter. It was available on March 11 when I agreed to it.
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
Question
Good afternoon Taniafun007. You have reached the right team, and I will be happy to assist you further. In order for me to look into this, I will need some additional information. Please send us a direct chat message with your full name and com
Need cabled burried
The cable orange cable is sticking out of the ground and needs to be nurtured. Can you send someone to do that please? In the back of my property. You have address on file. Large orange cable is not burried properly and is hazard for tripping in the back property next to my back patio.
Question
My account is under [Edited: "Personal Information"]. [Edited: "Personal Information"] since I posted this on this forum, I’ve spoken to another individual for over an hour on the Xfinity help line. He’s promised to fix the issues but I
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
Question
Re-posting to Customer Service forum.
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
Question
Just tried to post again… not sure if that worked.
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
Question
user_qqnq0c Hi there, thank you for reaching out about this. We completely understand your concern, especially with this creating a safety hazard for your driveway and your camper. We’re sorry to hear that someone came out, and yo
low hanging wires
I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou
Question
Need cabled burried
The cable orange cable is sticking out of the ground and needs to be nurtured. Can you send someone to do that please? In the back of my property. You have address on file. Large orange cable is not burried properly and is hazard for tripping in the back property next to my back patio.
Question
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Customer Service
same problem here, haven't received email since 3/24/26 in third party app on Mac and windows and android, logged in online and have not received anything my bank sent, any automated messages from usps, things that should be sent daily. Checked bank,
IMAP PASSWORD FOR COMAST EMAIL
Why do I keep getting a message to enter IMAP password for Comcast?
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Too bad you have to PAY to get the Mariners games. The fees are exorbitant enough without having to upgrade to a bunch of channels I don't want just to watch one. I was told I have two choices. Pay Comcast MORE to get the games, or use a streaming se
How to watch Mariners on Xfinity channel 3025
Tomorrow the games start and am still not getting Channel 3025 to work. It just plays music and states local blackout even though my package should include it for free. Two calls to Xfinity and no help. Am in Spokane Valley, any one else in this area getting the channel to work? Am frustrated at thi
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Same here in AZ, 3/24 last update.
gregm375
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Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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