Xfinity Community Forum

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Several drops overnight again up to 20 plus minutes. Lots of "Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel" So took modem / router outside and connected directly to end of the RG11 from pole, bypas

user_0lud8l

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8 hours ago

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Frequent Latency spikes / and loss of internet / looking for next steps

Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from

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@user_bao30q I did find this helpful post that has steps on sending the direct message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514Here are the steps to locate the "Opt Out" P

XfinityJustinC

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8 hours ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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Bravesvision

Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks

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Channels and Programming

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No, just the 6-1 channel

user_mla62

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9 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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@XfinityJustinC I have no idea where to “opt out of direct messaging”.

user_bao30q

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9 hours ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

Question

It was a pleasure, @user_542941 working with you in private and getting your cancellation request processed. I hope you have a wonderful rest of your day. It was a pleasure having you as a customer.

XfinityRichard

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9 hours ago

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Xfinity’s illegal cancellation policy in California

I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this

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@XfinityJustinC I am only able to find the regular chat area, and I’ve already gone through that with no luck. When I pull up the chat on my account, the recent chat is there, so you should be able to see it. As far as all of the documents we submit

user_bao30q

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9 hours ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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You say Scripps asked for an amount that would significantly impact our bill. Tell us how much, let us make that decision. Is it more than the price of a Hulu subscription?

user_n7hvtm

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9 hours ago

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abc programming

What streaming apps will get my abc programming back??

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@user_bao30q you may need to uncheck "Opt out of Direct Messaging" to get the direct messaging option to work correctly. Please let me know if that was helpful, I'll watch for your reply.

XfinityJustinC

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9 hours ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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I wonder if we will get a refund or if our bill will be lowered since we are no longer getting ABC. We are paying for a product we are no longer receiving.

user_hb7ksk

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9 hours ago

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

Hello @RachelDel thank you for reaching out on our community forum. I would be happy to take a look at your mobile account and see what we can do. Please send us a direct message with your full name and service address so that we can assist you furt

XfinityAbby

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9 hours ago

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Subject: Missing $400 iPhone 17 Promo Credit - 3 Cycles Passed - Escalation Requested

Hello, I am seeking assistance with a missing $400 promotional credit for an iPhone 17 purchase made at an Xfinity retail store. I upgraded to a Premium Unlimited plan specifically to qualify for this device promotion, which was supposed to be applied as monthly credits over a 36-month period. I hav

Question

user_guna75 E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a nu

XfinityDilary

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9 hours ago

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West Palm NBC

I am so disappointed that Xfinity has dropped NBC from the WPB Channel lineup. No more PANTHERS GAMES! NO MORE Saturday Night Live! Every customer should be complaining!

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CREDIT not being applied to invoice - THIRD REQUEST

Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out

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Billing

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user_9h8ze9 Thank you for reaching out, and brining this to our attention! We can help have our local team scheduled to come out and launch an investigation. Please send us a direct message, so we can gather location details. To s

XfinityMartyR

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9 hours ago

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Wires dangling from utility poles

Hello, Behind our house outside of fence, there are couple of wires dangling from utility poles and they are now getting closer to touch the ground. This is safety risk and concern and hoping someone comes out and fix it to avoid any accident and risk.

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Okay thanks for confirming. Has the conduit been marked by 811 up to this point?

XfinitySeth

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9 hours ago

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

Question

Good afternoon user_6cb4e8. I am happy to assist further. I did just want to clarify, is it the MLB Extra Innings that you have paid for, and are unable to access?

XfinityJon

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9 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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@XfinityCliff Xfinity /Comcast has not responded or replied to any of my communications attempts however SCRIPPS HAS. AND SCRIPPS CLAIMS COMCAST IS NOT RESPONDING TO THEM EITHER.. NO NEGOTIATIONS RADIO SILENCE. Time off paying carrier and write off

user_fmhayn

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9 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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Subject: Missing $400 iPhone 17 Promo Credit - 3 Cycles Passed - Escalation Requested

Hello, I am seeking assistance with a missing $400 promotional credit for an iPhone 17 purchase made at an Xfinity retail store. I upgraded to a Premium Unlimited plan specifically to qualify for this device promotion, which was supposed to be applied as monthly credits over a 36-month period. I hav

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Billing

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West Palm NBC

I am so disappointed that Xfinity has dropped NBC from the WPB Channel lineup. No more PANTHERS GAMES! NO MORE Saturday Night Live! Every customer should be complaining!

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Customer Service

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That is very bad services. They kept increasing the charges and it is getting ridiculous. i am ditching them with no regret

user_sj2qh4

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9 hours ago

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Chat and billing customer service team horrible

I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the

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