Xfinity Community Forum

xfinity mobile

I have been trying to switch 3 lines to Xfinity Mobile online but keep getting an error message "We are having trouble with our site". This happens on Edge, Chrome and the Xfinity App, I have tried Incognito thru Edge and Chrome, and it still happens. Is there any way 3 sim cards can be mailed to me

Question

•

Plan

11

1

0

Not much to go on there.. We need more details. Is this a new service install / new move in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking ? If lit steadily, did you get the device activated for servi

EG

commented

6 hours ago

to the conversation:

0

U

Internet set up

Plugged in new boxes and nothing is happening

Question

We can certainly take a closer look at things, @user_iy6rzp. Thank you for creating a post within the Xfinity Community Forum to get started! Could you please send our team a direct message to continue? To send a direct message: Ensure you are fir

XfinitySara

commented

6 hours ago

to the conversation:

0

U

Horrible

Hello, I have had the worst experience with you all. I was charged twice within a week. I reached out to receive a refund and was initially told I would receive within 3-5 business days. That time has now passed and I reached out again today and was told they wouldn’t refund me and that I have to ac

Question

@XfinityDuron That's covered in the troubleshooting tips article that I posted 2 days ago.................... @user_o7ko6a Have you had a chance to see if any of those troubleshooting tips apply ?

EG

commented

6 hours ago

to the conversation:

0

U

Very slow internet since may 1st

Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.

Question

@user_y8epr3 Direct Burial Cable exposed for over a month Hi there! Thanks for reaching out about this. I can undersand why that’s concerning. A direct burial cable left exposed, especially for this long, isn’t something we want to overlo

XfinityGabriel

commented

6 hours ago

to the conversation:

0

U

Exposed Burial Cable

Direct Burial Cable exposed for over a month

Question

Hi there, @user_4o7cbq Thank you for taking the time to reach out to us today! I'm sorry to hear that you are having issues with your service and you need a technician to be scheduled. You came to the right place for assistance! What kind of issues a

XfinityRichard

commented

6 hours ago

to the conversation:

0

U

Technically appointment

I need to have a technician come to resolve my issue.

Question

Doing now. I realized the direct message icon does not appear on Safari. Switched to Chrome.

johnst_nhb

replied

6 hours ago

to the conversation:

0

U

Cancel service

We are wanting to cancel service due to continued outages and losing primary channels. This is a breach of contract, and we will exercise our rights to cancel our service contract.

Question

Exactly how and where are you seeing this ? Is your WiFi home network protected with a strong password ?

EG

commented

6 hours ago

to the conversation:

0

U

Devices connected to my Wi-Fi

It appears that other people in my area are connecting to my Wi-Fi

Question

johnst_nhb Hi there! Thank you so much for using our Forums and we are here to help with your equipment return to ensure it does not reflect on the account. To get started can you try sending us a DM by following the steps above. If you are having is

XfinityJorge

replied

6 hours ago

to the conversation:

0

U

Cancel service

We are wanting to cancel service due to continued outages and losing primary channels. This is a breach of contract, and we will exercise our rights to cancel our service contract.

Question

@user_zombie - Thank you for creating a post with your billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to help in any way I can! To start, I'd like to address the chat agent's assurances; it may be that they misundersto

XfinitySara

commented

6 hours ago

to the conversation:

0

U

Chat agents

I had a payment arrangement with a chat agent for May 14 2026. This agent "assured" me I would have no service interruption. I woke up to no service. No agent will explain how this happens ALL THE TIME. No one will take accountability, no one will help me restore services without the full past due.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Horrible

Hello, I have had the worst experience with you all. I was charged twice within a week. I reached out to receive a refund and was initially told I would receive within 3-5 business days. That time has now passed and I reached out again today and was told they wouldn’t refund me and that I have to ac

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Exposed Burial Cable

Direct Burial Cable exposed for over a month

Question

The only way to get assigned a static public/WAN IP address from them is to subscribe to their Business Class Service.

EG

commented

6 hours ago

to the conversation:

0

U

Geolocation changes whenever I get a new IP

So it's not like I didnt put in the effort to figure out how to fix this.. My service in Poughquag NY (which is where im billed) sometime last yearish suddenly geolocated us to CT. I went through all the geolocation service providers and submitted the correction to that IP. Eventually it did get fix

Question

I cancelled my service and returned my equipment back in April. I am still getting billed and I need to make sure my accounts (internet and mobile) are cancelled. I do not see a direct message icon at the top right of this page and I am signed in.I r

johnst_nhb

replied

6 hours ago

to the conversation:

0

U

Cancel service

We are wanting to cancel service due to continued outages and losing primary channels. This is a breach of contract, and we will exercise our rights to cancel our service contract.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

0

U

Chat agents

I had a payment arrangement with a chat agent for May 14 2026. This agent "assured" me I would have no service interruption. I woke up to no service. No agent will explain how this happens ALL THE TIME. No one will take accountability, no one will help me restore services without the full past due.

Question

U

Exactly same thing! Promise 9f no service interruption as long as I paid on or before may 14, I was shut off this morning, and tjey won't reconnect without the full amount. No accountability!

user_zombie

commented

6 hours ago

to the conversation:

0

U

Lies and broken promises

I was promised by 2 agents I would not lose service, but I did. A payment arrangement was set up for me. I was told not to worry. They still turned it off. Today I was told that my service would be restored in an hour. It wasn't. Niw I sm being told I have to pay my past due to be turned on snd I am

Question

U

Technically appointment

I need to have a technician come to resolve my issue.

Question

•

Customer Service

8

1

0

@jmkjm Thanks for clarifying, since this is for new construction, we will most likely need to reach out to our internal teams to see if we can get an update on when the work will be completed. To get started go ahead and send me a dire

XfinityOrlandoM

replied

6 hours ago

to the conversation:

0

J

need line installed to pedestal

I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8p

Question

J

I called for our first appt on April 17th. I do not know when the work order was created. Your assistants will not give me a firm answer.

jmkjm

replied

6 hours ago

to the conversation:

0

J

need line installed to pedestal

I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8p

Question

U

Chat agents

I had a payment arrangement with a chat agent for May 14 2026. This agent "assured" me I would have no service interruption. I woke up to no service. No agent will explain how this happens ALL THE TIME. No one will take accountability, no one will help me restore services without the full past due.

Question

•

Billing

14

2

0