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@XfinityQuemekia I just sent a direct message for your review. Thank you for your message I am hopeful I can be credited for my troubles. Robert
Xfinity forced free XPod to stop working
First to begin with I am Diamond member (long time customer with no real benefits when it comes to getting support). A few years ago I received an Xpod (XE2-SG) since I was getting slow service in my house with my kids rooms. About a month ago it stopped working and had a red light, I am completely
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@user_8e4v7t I don’t think I migrated it, and when I click the portal link and go to sign in it says, Your inactive Comcast.net email account is now closed Well, @XfinityEmilyB can you please use this URL instead since Yahoo migration is on
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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I don’t think I migrated it, and when I click the portal link and go to sign in it says, Your inactive Comcast.net email account is now closed
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Devices connected to my Wi-Fi
It appears that other people in my area are connecting to my Wi-Fi
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Your Home Network
@BruceW @Again: No. The next messages I see under the black disk XS banner are from me on Mar 10, Mar 17, and Apr 27, asking for help. The last message under that banner FROM Comcast/Xfinity was on Feb 15 2025. And I'm guessing you cleared all t
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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@Again: No. The next messages I see under the black disk XS banner are from me on Mar 10, Mar 17, and Apr 27, asking for help. The last message under that banner FROM Comcast/Xfinity was on Feb 15 2025.
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
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Thank you! I will do that.
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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This canned response is condescending at best, and insulting. Again, X-Infinity fails to deliver for their customers and feel no compulsion to find a solution. I can get everything through the operating system of my new television and may just
No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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@user_26a0c0 You should follow up in the direct message. If you sent it to Abby you need to send it to Xfinity Support.
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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user_sm07t Thanks for reaching out! If you just upgraded to the ad free version, you may need allow 24-48 hours for the change to sync over to your Disney+ account.
Disney+ Hulu Bundle Ad Free
I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a
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@BruceW @Again wrote: "... did you follow up with another DM within 48 hours of the one you were asked to send in March?" Ah, gotcha. No, Having had no response to my March 1 message, the next one I sent was on March 10. Was that responde
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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@XfinityFrank Thank you. When can I expect a private response for follow up?
Repeated visits from technicians - Building is getting about 1% line speed of what we are paying for.
Comcast technicians have visited my apartment at [Edited: "Personal Information"] 5 times and stated my 1GB connection I am paying for dropping to 2MB about 3 months ago and that it was an "Outside problem" and needed a "line technician" or "maintenance supervisor,". I have called repeatedly asking
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@user_276473 tried everything offered for one hour HELP What kind of help do you need with your email?
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comcast.net email
tried everything offered for one hour HELP
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