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Hello @user_rxz9kh, thank you for your comment. Sorry to hear that you are having issues with your upload speeds. When the issue began, were you connected wirelessly? Now that you are hardwired to the modem, are you still having issues with your uplo
Terrible Upload Speed
I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin
Question
I did this and I am still getting the "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_5e60500"
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
Question
Hi there, @user_33v8gg I do apologize for the inconvience, I can look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
@Mgzero69 Thank you for taking the time to reach out to us here on our Xfinity Forums! It sounds like it may be an issue where the accounts are still linked, and this can happen after a transfer of service. Can you please follow the directions in thi
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
Question
Username
I'm trying to access my router settings. I don't remember the username that I use and the password. I go to 10.0.0.1 and that's as far as I can go, I thought my username was user_79xf9l, but I tried it and it keeps saying that it's not the right username. Could you please help me? Thank you.
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Your Home Network
Yes fully disconnected and never received money back my account was closed but money was taken out 3 months later
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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Sign-In and Account Management
We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancel
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
DHCP Lease Renewal too short
Hi all, I frequently broadcast livestreams and/or participate in long video calls, and I deal with intermittent disconnects on regular short intervals (30 minutes, usually). After extensive troubleshooting, I have isolated the issue to unusually short DHCP lease renewals on Xfinity's end. I would li
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Your Home Network
@user_j2kybq We appreciate your time in reaching out to our team here on the Xfinity Forums. As sad as we are to hear that you are looking to cancel services, this is something that we can help you with. Since I do need to access your account details
Cancelation
Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelation
Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.
Question
user_7iht0i Welcome to our community forum! You've reached the perfect place to get help with upgrading your TV package. It sounds like you live in a community that provides Xfinity service, so I'll need to collect your information and help. Pl
Unable to Make Changes to My Account
I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to Make Changes to My Account
I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?
Question
@user_qmxw3p Hello and thank you for taking the time to reach out to us here on our Xfinity Forums and letting us know that you had a ticket created for a billing concern. Since I will need to access your account details, please send us a DM to Xfini
tickets
if i got told there was a ticket created for a promotion that was never added to my account few weeks passed no resolution no ticket created after days of calling and asking if there's any update how does this happend?
Question
To split from a relative's Xfinity Mobile family plan and start your own, you must complete an Account Ownership Change. Both you (the new account owner) and the relative (the current account owner) must contact Xfinity Mobile customer support togeth
Trying to switch from a relative's plan to my own
I am currently under my mother in laws mobile plan with Xfinity. I want to get my own, and I have the deal for a free year. Me and my wife both have service through her. I want to switch, but I just want to see if I can still get the deal, or if there will be an issue. I tried doing it online and it
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
tickets
if i got told there was a ticket created for a promotion that was never added to my account few weeks passed no resolution no ticket created after days of calling and asking if there's any update how does this happend?
Question
Accepted Solution
Hey @user_r54ery , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for
Billing Discount
I’m enrolled in autopay and I have the $30 month guarantee on my invoice but I was charged the full monthly $50.
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I expect a rebate for the loss of the NFL channel.
falsedawn3
commented
15 hours ago
to the conversation:
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Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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