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Good morning @andrew990, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. Like my colleague mentioned, we also work from home and understand the importance of a stable connection, and you have come to the r
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Live agent
I really want to speak to a live agent about mobile bill but won’t connect me .
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Customer Service
I am having the similar problem here, many times, drops of 2-5 minutes here even after restarting the modem, mostly starting 6/22/2026 and especially frequent 6/23-6/26. Please stabilize the internet. These have happened months ago and then stopped,
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
Question
Good Morning, I’m really sorry you’re dealing with that, @user_8n8bzf intermittent service like that every day is incredibly frustrating, especially when you rely on your WiFi and cable. I can definitely understand how disruptive it must
My service keeps dropping in and out every morning for about an hour and in the afternoon .
Wif and cable drop in and out every morning and afternoon for about an hour
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Could you just send me Western Union quick collect information? Will a quick collect payment post to my account right away? I'm currently on hold with customer service also, and have been on the call for over 1 hour.
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Rockabetty Thanks for reaching out to us for assistance today with your random disconnection of services, and troubleshooting steps taken thus far. I can fully understand your concern as I too work from home, and would be happy to help in any way I c
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
Question
Xfinity gave me 4 outages, sold me equipment I didn’t need, and then dehumanized me when I asked for accountability
I’ve been an Xfinity customer for years. Over the past several months, I’ve had 4 separate multi-hour internet outages — one of them I have a timestamped screenshot of. I had to take 11.25 hours of unpaid PTO because I work from home and couldn’t do my job during these outages. When I called to addr
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Customer Service
My service keeps dropping in and out every morning for about an hour and in the afternoon .
Wif and cable drop in and out every morning and afternoon for about an hour
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Customer Service
Thanks for the reply! If you are having trouble you can try clearing your cookies and cache on your browser, then you should see the DM icon.
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
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Devices and Equipment
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
Question
I'm grateful for any assistance, but I cannot locate the DM icon.
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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exactly. Wasting so much of our time on service calls acting like they never heard this before.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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it only happens when you are going through the Xfinity box. I’m not sure why Xfinity is acting like they are not aware of this issue when there’s 100s of people on this forum complaining about it if this doesn’t get fixed soon, I’m sure Xfinity‘s gon
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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The original poster has not returned. 5-month-old dead thread is now being closed.
Looking to upgrade to XB10 modem
I have 2.5 gig connection. In the augusta ga area zip 30909. I was told to go to my local office has the modem but they are not in stock. Can anyone mail this modem to address?
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user_5ne2z7 Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. We are happy to look into this to see how we can help clear up your payment concerns. To send a "direct message" / "private message" mes
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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There should be service in Hunters Ridge, Howell, MI
user_caynuy
commented
10 hours ago
to the conversation:
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Moving into a newly constructed home, the address is showing as unserviceable, need a site survey
Moving into a newly constructed home, the address is showing as unserviceable, and I need a site survey. My neighbor across the street has service so I know the main line is in place.
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