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Senior citizen needs immediate help!!!!! Almost was a customer need acct closed!!!
Xfinity history On June 2, 2026,I called them to check on private Internet connection in the senior living facility and was Told yes available at our address will send technician Friday afternoon June 5… During this call, the operator assured me that due to Internet being available, I could qualify
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Devices
@user_7sesud Thanks for reaching out to us, sounds like you just need to unlink your login information from your prior address. This link has great information on how to unlink your account ID. https://www.xfinity.com/support/articles/switching-betwe
Unable to activate Peacock
I’ve tried numerous times to activate my Peacock premium through Xfinity but it keeps telling me that my Xfinity account is already linked to another Peacock account! But I’m using the same log in information. This started when I moved to my new place.
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Greetings, @user_g3mg9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these signal/noise issues. You have definitely come to the right place for assis
Ongoing DOCSIS Downstream Uncorrectable Errors After Tech Visit — Requesting Line/Maintenance Escalation
Hello, I am having an ongoing DOCSIS downstream signal/noise issue and would like this escalated for further review. A field technician came out on Sunday, June 7th, and stated that everything looked good based on the standard checks. However, the issue is still present. My modem signal levels look
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If Bill pay page won't load How to Pay a Bill with Xfinity Chat assistance
I have your solution because I just did this on 06-11-26. 1. Sign in to your account and select "Contact&Support" from the Xfinity menu bar along the top of the page. 2. In the box "Chat with Xfinity" click the link "Chat with Xfinity assistant" The chat box will appear in the lower right of your sc
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Billing
Same problem here too. What gives Xfinity?
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
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Good morning, Can anyone in Xfinity upper management provide any prediction on resolving the issues? hopefully before NFL season starts? if not, hate to say it but, I must find a way to watch football on Sundays. Thank you for your support. V/r, L
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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user_8pomvx Hello! Thank you for reaching out. We'll be happy to take a look at your account and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Urgent: Equipment Already Returned, But Service Still Active
I’ve already returned all of my Wi-Fi service equipment back in the offline store, the staff in store tell me that I just need to cancel my plan online but like I can’t find anywhere to cancel my plan. Can you help me to stop the service?
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Hey @user_m6pqq0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruption. I would be more than happy to offer my assistance looking into t
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Urgent: Equipment Already Returned, But Service Still Active
I’ve already returned all of my Wi-Fi service equipment back in the offline store, the staff in store tell me that I just need to cancel my plan online but like I can’t find anywhere to cancel my plan. Can you help me to stop the service?
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Customer Service
dfb500, That sounds like a plan. We will wait to hear from you.
Custom email folders not visible (Support is a Nightmare)
This issue has been dragging on since last week and for whatever reasons Support (thru the Xfinity app) doesn't understand the issue and can't effectively get it resolved. Last week I reported that my custom email folders were "missing". I contacted a support representative through the Xfinity app o
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I will attempt the suggestions you made and report back if that doesn't correct the issue. Thanks
Custom email folders not visible (Support is a Nightmare)
This issue has been dragging on since last week and for whatever reasons Support (thru the Xfinity app) doesn't understand the issue and can't effectively get it resolved. Last week I reported that my custom email folders were "missing". I contacted a support representative through the Xfinity app o
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Payment arrangement assurance
I contacted Xfinity to set up a payment arrangement. And the rep assured me that they indeed, set the arrangement and my service would not be disconnected. However, 2 days later it was disconnected. And I am being told I have to go into a store that is over 30 minutes away and I don’t have a car at
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Billing
My Internet has been out since the 10th. There is still no estimated time for it to be restored. I work from home, and this has cost me a lot of money.
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Done. it’s all the same song and dance. Nothing will actually be done to fix it.
Xfinity is down YET AGAIN for multiple days with zero updates
@Xfinity Support why do you guys go out when it rains for DAYS at a time. This is absolutely ridiculous. You have given no updates what so ever. i cannot speak to anyone, this happens at least once a month where my service is down for 2-3 days at a time. It’s ridiculous we work from home and cannot
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user_4jkm75, Hi there! Thanks for taking the time out of your Friday to reach out. I totally understand how frustrating it is to have repeated interruptions and not get clear updates. I’m really sorry you’re dealing with this, especially
Xfinity is down YET AGAIN for multiple days with zero updates
@Xfinity Support why do you guys go out when it rains for DAYS at a time. This is absolutely ridiculous. You have given no updates what so ever. i cannot speak to anyone, this happens at least once a month where my service is down for 2-3 days at a time. It’s ridiculous we work from home and cannot
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Hello, @user_1z1a46 - Since you're experiencing issues online, we can certainly take a closer look and help in any way possible! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if neces
I want to add new payment for my wifi
Hi, I’m an Xfinity customer and I need help with two things on my account: 1. I’d like to update my payment method to a new card. 2. I’d like to change my phone number on file to a new one. I was unable to do this online as the website shows an error saying I don’t have Xfinity services. Could you p
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Xfinity is down YET AGAIN for multiple days with zero updates
@Xfinity Support why do you guys go out when it rains for DAYS at a time. This is absolutely ridiculous. You have given no updates what so ever. i cannot speak to anyone, this happens at least once a month where my service is down for 2-3 days at a time. It’s ridiculous we work from home and cannot
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Customer Service
user_b9q1hs Hello! We suggest going here to modify Xfinity User Roles and Permissions. Also, to update your email address, we suggest going here (https://www.xfinity.com/support/articles/update-account-preferences).
XfinityBenjaminM
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How do I change from viewer status to manager and put my email in
Change my email and status to manager
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