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Potential Duplicate Accounts
I potentially have duplicate accounts because my initial account setup was done incorrectly by an agent who added the wrong email and no phone number. I visited a store to have that account deleted, made a new one and activated the services. However, I keep receiving calls about my services being in
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Sign-In and Account Management
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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Customer Service
Hey there user_7bwxn9 thanks so much for reaching out here on our Xfinity Forums! Is the Samsung TV Plus App the only one that is having this issue? Are other devices also experiencing issues, or just the TV?
live agent
very frustrated unable to speak to live agent. Multiple phone calls unable to help me.
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After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Sign-In and Account Management
Hi there, @user_yir8ri ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns. Please be assured you reached the right person to assist you. Can y
Being asked to return internet equipment I never rented
I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is
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user_w1u3vt We can assist with getting the credit moved to the right account for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity
My bill is wrong
I was supposed to get a credit but my charge card had been charged for the month.
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Xfinity Mobile trade in credit not applied
A few months ago my wife and I both bought new iPhones and traded in our old ones. I am seeing a trade-in credit applied to my new phone, but my wife is not getting the same credit for hers.
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Customer Service
Hey! I know it’s month’s later. We replaced the coax cable and that stopped it for a couple months. But, now it’s happening again. I tried connecting my laptop via ethernet cable while it was down and that didn’t give me any internet connection eithe
Wifi Keeps Going Out
So, I just recently switched to Xfinity because I moved into their service area. All was well and good for about a month until for the past week my wifi has been going out at least once a day. If I try to get help, they (a robot) tells me to reset it. Resetting it helps but it doesn’t help it not go
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user_i16i9b We are happy to assist with getting it removed from your billing with us. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity
unable to cancel my hulu subscription
please help me cancel my hulu subscription, very frustrated by not being able to easily.
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Samsung TV Plus is on tv screen. Says there's a network problem. I unplugged tv and plugged back in and "network status" the same
live agent
very frustrated unable to speak to live agent. Multiple phone calls unable to help me.
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Hello, @FredN2 we are always here to help! If you take a closer look at your December billing statement it will always outline and review upcoming price changes in the following year. You can also always get more information here. https://www.xfinity
Raising rates
Comcast has continued raising my bill past the acceptable rate and am seriously considering leaving. How many other are completating the same thing? Their DVR's are barely working half the time and have to be rebooted. Not sure why they thing their service is worth over 200 a month and they can rais
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user_w8hezw Are those errors you are seeing at random occurances every so often or are they something you see frequently like within the same hour of the day?
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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Being asked to return internet equipment I never rented
I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is
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Billing
user_3mix5g Welcome to our community forum! I'd like to understand the circumstances better so I can offer the best path towards a resolution :). Are you an Xfinity customer? Are your Emails being blocked when you to try to send company Emails to Xfi
blocked email
My work email address [Edited: "Personal Information"] is blocked from my xfinity address at my home. I sent my work email via my Gmail account and forwarded from the Gmail account to the home xfinity account and the email went through. Why can't I send the work email directly to my xfinity home acc
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Yes, I am unable to cancel through my app. And .. I don't have a cable box to access settings. Please cancel,[Edited: "Personal Information"]
unable to cancel my hulu subscription
please help me cancel my hulu subscription, very frustrated by not being able to easily.
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I am having same issue for pass week. the connection is not stable with lots of drop packets! At first, I thought it was my WiFi, but same issue after connect ethernet cable to my computer for the weekend. I am in 94542 area.
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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Greetings @user_wn7ykn, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the pods, but you have come to the right place for assistance. You mentioned that the
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Xfi pods
App not loading when trying to activate
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