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Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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Your Home Network
@user_da9k41 - Thank you for sharing your similar experience. Have you read through all the comments and suggestions within this thread? Some have reported fixes, and I want to make sure you're able to try every available suggestion before we take a
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Remove exterior cable and junction box
My home is not a Xfinity customer and we want to old cables and junction box removed from the exterior of the house.
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Customer Service
Got it, thanks, @user_768sju. Have you tried the stream app with one of your Firesticks on any other TV's or just the one?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Hi @user_xrcap3, You've asked some good questions! The Xfinity.com/labels website is the most up-to-date website that shares the current speeds available in your area. I assume you are already using this since you mentioned the typical upload speed.
XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps
My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr
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It’s been going on for months, thank you for asking. It was not always this way when we switched over to Stream.
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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@AceTRider If you want to swap out the gateway in store you can!
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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Being charged for a phone line I did not purchase
In March 2026 I canceled internet service provided by Xfinity, I kept the credit card open for the auto payment to cover any closing costs. I was charged $44.10 for a mobile plan i did not purchase, after reporting it Xfinity refunded me $44.10 as there was zero usage and assured me that the line wa
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Plan
Thank you! I started a new dm and am waiting for a response (I think…)
Having trouble with Xfinity/Peacock subscription and billing - inactive email may be related
3 months ago I worked with Technical Support over the phone. We worked for several hours trying to get my peacock subscription to work. Support insisted I use my “@comcast.net” email address when signing into Peacock. I was finally able to use Peacock but only after going through their signup proces
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user_i6lldh, Hi there! Thanks for taking the time to reach out. I can definitely understand the frustration caused by not having that power cord, especially when you just want to get up and running right away. I appreciate you letting us know. We&rsq
Gateway modem
The Gateway modem you sent me is missing its power cord! Please send one, or advise on what to do to rectify the error.
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https://www.facebook.com/ZirafaMedia/posts/pfbid02kw1PKGVyqVi7mcCAZedUZRvGKUWXTE6WhczehagpiYUjShBsDd8r1yQEPjM42c5VlFROM A FACEBOOK POSTZirafaMedia🚨 Potential Cyberattack on ISP Infrastructure: Have you been experiencing internet outages this week? A
Bufferbloat on XB8-T, Nothing Fixing
I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a
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Thanks @XfinityMarshante. Yes — I'm testing hardwired via Ethernet directly to the gateway (Xfinity XB8 / CGM4981COM), so it's not a Wi-Fi limitation. Wired, upload tops out around 35-36 Mbps. &n
XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps
My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr
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Good afternoon user_h4shhg. We certainly appreciate you being a long-time Xfinity Member. Our teams are working to continue bringing and keeping our members favorite content to them.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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I'm relieved that we both have come to the conclusion that trying a different gateway is a logical next step in regard to my problem. So what should I do? Will Xfinity send another gateway? Do I need to return the gateway to an Xfinity s
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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Gateway modem
The Gateway modem you sent me is missing its power cord! Please send one, or advise on what to do to rectify the error.
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Customer Service
Good afternoon @user_82qq2o. Our team can submit a ticket to see if removing those would be an option. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private")
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Remove exterior cable and junction box
My home is not a Xfinity customer and we want to old cables and junction box removed from the exterior of the house.
Question