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I'm not sure how its a violation when I see dozens of references to doing just that from xfinity reps Your link is also broken. I'm going off of this how to guide: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-t
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
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user_5mcvco, Hi there! Thanks for reaching out. I know how frustrating it is to clear out your voicemail multiple times and still run into a “mailbox full” message. It sounds like you’ve already taken all the right steps on your end
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
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@user_cr1awg Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Question
Vando22 Thanks for checking on that and for walking through those steps already, that’s super helpful.At this point, I would hold off on doing a factory reset. Since the issue is happening across all your devices and the channels are visible bu
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Question
Thanks for the information. I will try that route.
Phone trade-in credit not being applied to my service, even though the phones was received by Xfinity
I purchased two new phones on March 9th, 2026, with a trade-in of $450 for each phone. I was supplied a USPS shipping label with tracking number for each phone. The local Xfinity store where I purchased the phones supplied shipping labels with tracking numbers. The phones were delivered to USPS on M
Question
user_fslhp9 Hi there! Thank you so much for using our Forums and for takng the time to contact our Xfinity Support Team. I am happy to work with you and review all the details to make sure we help you get what you signed up for switching to Xfinity M
Very ticked off customer
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end for 5 phone lines(Verizon customer for 22 years) i was calling about my xfinity cable service that wasnt working and the
Question
Very ticked off customer
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end for 5 phone lines(Verizon customer for 22 years) i was calling about my xfinity cable service that wasnt working and the
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Customer Service
@kissfreak1975- I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We ap
Complaints about billing
Has anyone else had problems with the billing? I recently had to return my old cable boxes to Xfinity due to an unexpected move and had to get new ones. I had to cancel my old service and pick a new plan because the old triple play plan was gone. Someone recommended the next gen plan which I thought
Question
Okay, there isn't an option to sign out of the Xfinity Stream App on the XUMO boxes for NOWTV. There is a 'Refresh Apps' option - which I have done, a 'Restart Device' option - which I have done, and a 'Factory Reset' option - which I have NOT done.
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
Vando22 Thanks for the additional detail, that helps narrow this down quite a bit. Since you’re seeing the same behavior across all Xumo boxes and your Smart TV, but everything works normally on the Xfinity website, that tells us this li
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
Good morning @user_zlrh95, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with your service, as someone that works from home I know how important internet can be, but y
Cable Line Down [Edited]
Yesterday my home at [Edited: "Personal Information"] a large tree came down took a telephone pole down with the cable line I still do not have Wi-Fi or my cable TV [Title Edited: "Personal Information - Email Address"]
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I am happy to hear that everything is working. Please do not hesitate to reach out to us.
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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I cannot say if it is all the networks related to MGM+, just the ones that are listed below it in the TV guide. I scroll down and the channel listings just end at MGM+. It is affecting all the boxes and my Smart TV, but not if I access it via
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
Mine is now working correctly as of this morning.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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Vando22Not being able to view all your channels would for sure be frustrating and something I would be reaching out for too. Just to make sure we are on the same page you are speaking about all the sister networks of MGM+ and all your equipment (XUMO
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
Question
@XfinityLinda Hi, just fyi. There was an outage after this reply last night, service was out over 3 hours, this morning I am able to access Xfinity voice on my computer and tablet. The app on my cell phone did quit working saying it needed to be upd
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
Question
Hello again, @user_c3yr9o! After discussing available prices and plans, we left things alone while you considered your options. As promised, I wanted to check back in after a few weeks, and I don't see that anything has changed on the account. If you
Massive price jump
My contract ended and my bill jumped to over 60% the moment my contract ended. I'd like to see what current promotions or 5-year rate locks are available for my account before looking at local competitors, but happy to go elsewhere as always too.. any advice?
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Cable Line Down [Edited]
Yesterday my home at [Edited: "Personal Information"] a large tree came down took a telephone pole down with the cable line I still do not have Wi-Fi or my cable TV [Title Edited: "Personal Information - Email Address"]
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Customer Service
Accepted Solution
user_cr1awg, Thanks so much for reaching out to Xfinity Support. We would be happy to help. Here are the instructions for sending a DM. Let me know if you are still having trouble with this: Please send us a DM with your name and address. Here
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Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Question