Xfinity Community Forum

K

@user_ugm59y since you actually end up paying more than the watch is worth with the $10/mo fee through Xfinity Mobile (for 36 months), I don't think someone would just give it to you. But it never hurts to ask!

karkrazy13

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7 hours ago

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K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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K

Ok, I’ll try that. Thank you!

KJL18603

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7 hours ago

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K

Physical sim

How can I get a physical sim sent to me?

Question

@user_18tmv0 Thanks for reaching out to us, we do apologize for any inconvenience you're having with the data charges. The best way to determine where the data usage is coming from if you're using the Xfinity modem you can jump on the Xfinity app an

XfinityOrlandoM

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7 hours ago

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U

Increase in Bill

I've been with Xfinity for years and use the same devices. Since January, I'm being charged $100 extra per month for supposedly exceeding my data limit—even though my internet usage hasn't changed and I've even turned off mobile data. I feel taken advantage of. I was advised to switch to an unlimite

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U

Email

I can not receive my emails and I keep getting a request for a pasword for an I map. I don’t know what I map is

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Customer Service

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U

could i perhaps have it?

user_ugm59y

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7 hours ago

to the conversation:

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K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

U

Need a refund

So my bill was generated on 2/12, I paid immediately and wound up switching services on 2/20. My fiancee switched from xfinity to my new account the same day as well. I'm not quite sure when my autopay was set up to come out. Hers came out on 3/2. But now, when I called about a refund they said my g

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Billing

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kickflip425 Thanks for retesting with the new coaxial connection. I'm sorry that we have an area issue being reported again. That will make it difficult to run a true test. I would like to investigate the area trouble for us as well since it seems to

XfinityPaula

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7 hours ago

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K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

user_vbisor, Thank you for reaching out to Xfinity Support. We would be happy to help you with your email issue. Can you tell me a bit more without sharing personal account information?

XfinityAngie

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7 hours ago

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U

Access Old Email Account [Edited]

Need access to old email account

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@Macuser4770 Great question, on the remote the Fast forward and rewind buttons are the right and left arrow on the keypad, you're play & pause button should be right above the key pad https://www.xfinity.com/learn/xumostreambox

XfinityOrlandoM

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7 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

Question

Hello @user_6al01e If you are having the same issue with an owned modem on a disconnected account you can send us a direct message with your full name and service address and we can look into the device. To send a "Direct Message" to Xfinity Support

XfinityMatthew

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7 hours ago

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U

release my personaly owned modem

Subject: Release owned modem from disconnected account "Hello, I have a personally owned modem that is still associated with a previous, disconnected Xfinity account. I am not looking to activate a new service plan at this moment, but I would like to have the hardware released (de-provisioned) from

Question

Hello @XfinityAlyssaA, Hopefully, you have an answer to my question. Using the Xumo Stream Box remote, I see the play/pause button, but no FF or RW dedicated buttons when watching a recorded show in the Xfinity Stream app, as on the X1 TV remote. Us

Macuser4770

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7 hours ago

to the conversation:

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

Question

U

Access Old Email Account [Edited]

Need access to old email account

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Email

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I need the same assistance. @XfinityOrlandoM Do I have to create a new post with the same wording so I can do a direct messaging?

user_6al01e

commented

7 hours ago

to the conversation:

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3

U

release my personaly owned modem

Subject: Release owned modem from disconnected account "Hello, I have a personally owned modem that is still associated with a previous, disconnected Xfinity account. I am not looking to activate a new service plan at this moment, but I would like to have the hardware released (de-provisioned) from

Question

That's strange we'll have to take a look at the address in question. To get started send me a direct message including your first and last name and complete service address Here's the detailed steps to direct message us: Click "

XfinityOrlandoM

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7 hours ago

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U

I am trying to sign up for service, the app is failing, xfinity store failed.

I am trying to sign up for service, the app is failing, and I have already tried visiting a store with no success. I need assistance from a support agent.

Question

K

Hi, here are the latest results. Also, within 10 minutes of connecting the modem/router to the new coax, I received a text from Xfinity saying there is a network performance issues that might be affecting my service that they need to repair right awa

kickflip425

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7 hours ago

to the conversation:

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K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

U

it says showing broadband facts for DENVER, Xfinity button highlighted Then it just has a bunch of dropdowns About BroadBand Facts Label. I click on view and manage services and this appears: We're sorry. Please contact us and one of our

user_9pvk4y

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7 hours ago

to the conversation:

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U

I am trying to sign up for service, the app is failing, xfinity store failed.

I am trying to sign up for service, the app is failing, and I have already tried visiting a store with no success. I need assistance from a support agent.

Question

U

I can confirm I followed your directions and this is now sent.

user_cm0rqm

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7 hours ago

to the conversation:

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U

Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o

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U

Increase in Bill

I've been with Xfinity for years and use the same devices. Since January, I'm being charged $100 extra per month for supposedly exceeding my data limit—even though my internet usage hasn't changed and I've even turned off mobile data. I feel taken advantage of. I was advised to switch to an unlimite

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Billing

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Internet slow and customer support is non existent

Been pulling my hair out because my Internet service has been abysmal for over a week. Been restarting my modem via the app and I'm convinced it doesn't even restart that way. I've reset the modem manually and the router the same by unplugging and restarting. I've tried to use the useless AI assista

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Your Home Network

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user_cm0rqm Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityThomasB

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7 hours ago

to the conversation:

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U

Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o

Question