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All set. Thanks for your help. Nice to know this DM board is here and monitored by humans. Take care...
Need phone number - follow up with store employee working on transfer (live person)
I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas
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Horrible customer service
I am writing this review for my grandma she had to cancel her services due to having to move in with her daughter one person told her she would get her 88$ back and when she went to return the box she had 3 days after she was charged for that also so basically stole 88$ then got another 11 n some ch
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Customer Service
To Xfinity Customer Service : I am still in the process of moving and want to be sure I keep my Seasonal status until I purchase and move into a new house. I'm not sure exactly when I originally set my seasonal status to end, but I think it's 7/1/26.
how to send a direct message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
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@user_nxabtc @user_nxabtc Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi
Issue: Slow Upload Speed around 40
Im getting upload speeds around 40. How do i get higher upload speeds, just upgraded to latest plan 1.2Gb. And got the latest router too( previously had xb7 2022).
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user_9psea2 Hi there! Thanks for using our Forums and our team is here happy for the chance to work together to see what is going on. To get started can you send us a DM with your complete name and address? To send a "direct message" / "private messa
how to send a direct message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
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user_2x5ku8 We can look over things for you here on our end. Typically, it takes about 30 days for the final bill to get in motion. Our team would be happy to help review everything. Could you please send our team a direct message with your full name
Cancelled but Still Charged
I cancelled my service. I was assured my last day of service would be 6/22. I am now being charged double what my previous bill was. But I cancelled my service. I was assured over the phone and via email that my service was cancelled and my last date of service was 6/22. My router is unplugged, sitt
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Hi there, @user_eewi1w. Thanks for reaching out to us here on the Community Forum. Sorry to hear you'll be dropping services, but we can help get that set up for you. Please send a direct message to us including your full name and complete str
Cancel
I am wanting to cancel my Xfinity/Comcast cable and internet plus all streaming services. Not the phone at this time.
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Cancel Xfinity
I am moving and where I'm moving to is not at Xfinity. I would like to cancel my service.
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Billing
Q: When does my email transfer to yahoo A: (translated): We don't know.
When does my email transfer to yahoo
I'm told this is supposed to happen no later than June. I still have not received any notice of what to do for this transfer with 7 days left in June.
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@user_0w0dbb Did the password work? @Again has a great point in some instances it can take some time for the new password to register.
Password incorrect
when I try to open email it fails to recognize valid password. Calls for imap account Comcast password. Does not respond to correct password.
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@kyle124 Thank you for reaching out. I apologize for any inconvenience you’re experiencing while trying to access your account. When you select the password reset option, what recovery options are shown to help you reset your password?
Reset User Password
In my account it lists users but for one it’s not allowing me to reset password
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I do apologize for the experience, @dejapilar, it certainly is not what we want for our customers. I know it has been frustrating process with our prepaid gift card team, and we are limited on access to troubleshooting the concerns with the cards. I
$200 Xfinity prepaid card
I happened to look in my emails and saw something about this $200 Mastercard. I did all the steps necessary to activate it. My online purchase keeps getting declined. I contacted chat support and they keep giving me the run around. Keep sending me links about making sure it’s activated. It’s definit
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Good Morning, @user_5ckjxw I’m really sorry you’re dealing with that, especially after taking the time to close your account and return the equipment. I can completely understand how frustrating it is to see a higher balance than expecte
Billing
Getting billed full amount, account was closed on June 7, 2026. Equipment returned, final bill should be $77.31. Not $135.xx. Owed refund.
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Reset User Password
In my account it lists users but for one it’s not allowing me to reset password
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Sign-In and Account Management
@user_9psea2 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
how to send a direct message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
how to send a direct message
want to close my xfinity account. service has become unacceptable and I have had to change supplier.
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user_1gc53g Hi there! Thank you for contacting us and I am happy to review our plans together. To get started send us a DM with your name and address. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign
change plan
Hi Xfinity Support, I’m an existing Xfinity internet customer and my past offer has ended. I saw a 1 Gig Xfinity Internet offer for $70/month that includes WiFi Gateway, unlimited data, and a 5-year price guarantee. However, when I log into my current account, the 1 Gig plan only shows $100/month. C
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@user_dxe1sm - This sounds incredibly frustrating, and it is completely understandable that it is worrying. When an urgent message threatens to disrupt your services, especially when it looks official, it is natural to feel stressed. You can take a
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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user_i6h83k Hi there! First, thank you for providing such a detailed breakdown. It sounds like you've already done quite a bit of troubleshooting and gathered some excellent diagnostic information. Based on what you've shared, your obse
XfinityAirelle
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Gigabit plan label shows 117 Mbps upload, but CM3000 has no upstream OFDMA lock and only gets ~41 Mbps
Hi, I’m trying to understand whether my Gigabit service is correctly provisioned for enhanced upload speeds. My Xfinity broadband facts label for my 1000 Mbps plan shows: Typical download speed: 1170 Mbps Typical upload speed: 117 Mbps Typical latency: 14 ms I recently upgraded from a Motorola MB860
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