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Not Accessibility/disability related. Moved to Your Home Network.
Need to change channel on 5 GHz radio
Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.
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transfer serevice
I need to transfer service from old apartment to new apartment.
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Customer Service
All is good for now. Thanks
Weather channel
No picture or sound for the last 2 days for the WEATHER CHANNEL, all other channels work fine. Indianapolis, Indiana market
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HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
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Billing
Hey there, @user_pp5tqd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the gift card, and getting a replacement. I would be more than happy to help look into the
refund Support
I moved from DE to PA (temporary) to Bel Air, MD. I was owed an Xfinity refund of $222.88 from DE. In 1/2026 I received an Xfinity Debit Card for the $222.88, but the card Expired in 11/25. I've made 10 calls & 2 store visits to resolve this issue. I am told that the "Finance Team" has declined to r
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Hello there I hope you are having a good day, you do not need a return equipment sticker. You have two ways to return your equipment @user_ksf8u8. You can take your modem to the nearest Xfinity store, or you can take it to the nearest UPS. For either
Equipment return
Please send me a return equipment envelope, I have to return a modem to Xfinity Michael Vandermarliere 58 Dakota Street Apt 1 Pontiac Michigan 48341
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So no one from Comcast is going to chime in here? I got rudely told to start my own thread but that doesn't seem to have helped any. Bueller, Bueller.....
Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why
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@user_zlyv5v Thank you for bringing your experience and billing concern to our attention via Forums. I would be more than happy to review your account to see what we can do to straighten all of this out for you. Please send a direct message by clic
Poor Customer Service and Poor Internet Service
On May 5th, I called Comcast Xfinity to inquire about my bill, which had unexpectedly increased by $60 and that my new amount would be $144.61. As a 10-year Comcast/Xfinity customer, despite paying my bill on time every month, I was paying $84.81. A Comcast Xfinity employee informed me that I needed
Question
Equipment return
Please send me a return equipment envelope, I have to return a modem to Xfinity Michael Vandermarliere 58 Dakota Street Apt 1 Pontiac Michigan 48341
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Customer Service
user_ehpe9w Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
How can I get correct information about drop/bury tech appointment?
My drop/bury was requested by inside techs and confirmed by Xfinity on March 27. My struggles are far too many to list here, but to say I'm unsatisfied is putting it mildly. I've tried in vain to get connected, but have been given false information along with a lack of communication despite all of m
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Thank you for reaching out to our team. I am sorry to hear about that experience so far, and I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a dir
2nd Modem Disabled Without My Consent
On April 17 I called Xfinity to inquire about improving my WiFi speed and reducing my monthly bill. I spoke with Tony (supervisor Melissa [Edited: "Personal Information"]) who offered to reduce channels from 185 to 125, remove my paid Hulu subscription ($18.99) and replace it with Disney+/Hulu+ free
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WiFi not working
My iphone shows connected to my network and my ethernet devices work. But apps on my phone and wireless devices in my home are not. I was originally installed with the XB7 about a month ago when I switched from Astound to Xfinity. I had problems from the beginning as described so Xfinity exchanged t
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Your Home Network
@user_9c9s5d You were expecting Comcast to do what? Once you migrate to Yahoo! Mail, there's nothing further Comcast can do to help.
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Poor Customer Service and Poor Internet Service
On May 5th, I called Comcast Xfinity to inquire about my bill, which had unexpectedly increased by $60 and that my new amount would be $144.61. As a 10-year Comcast/Xfinity customer, despite paying my bill on time every month, I was paying $84.81. A Comcast Xfinity employee informed me that I needed
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Good afternoon Darby_Crash Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct
XfinityJon
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Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why
Question