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@XfinityBillie Thank you, will do
Plan review
Hoping to review current plan offers with an Xfinity rep. I have had the same plan for a few years and am overall happy with it. I currently pay 89 OTD and have 800 down, 40 up (I believe) I have always provided my own modem but am open to the gateway equipment if it is provided within the plan cost
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Are you able to send a screenshot of the error you are getting?
Cannot access my wifi advanced settings have tried all the other solutions hard reset, app reinstall, etc
I am so frustrated with your stupid automatic optimization bull, I got Xfinity now just a couple months ago and I need to be able to enable my routers 2.4 ghz but I cannot access wifi equipment in the app! All I can access under "wifi" is gateway details, troubleshoot, and ask assistant. I have hard
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Thanks for reaching out about the loss of channels owned by E. W. Scripps, and adding your voice to the conversation. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays progra
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Experiencing daily internet slowdowns at 3:30 PM through 5:00 PM in Chicago
I'm noticing consistent, daily internet slowdowns that start on weekdays at 3:30. I'm paying for gig, and am usually in a meeting at this time, and am not able to complete my meetings during the period of 3:30-5:00PM because of this. When I run a test on the Xfinity app, it of course says I'm gettin
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Your Home Network
I can’t access advanced settings. When I open it on the app it just is a blank page. I have tried force restarting the app, logging out and back in, logging out, uninstalling the app, and hard resetting the modem before redownloading and logging ba
Cannot access my wifi advanced settings have tried all the other solutions hard reset, app reinstall, etc
I am so frustrated with your stupid automatic optimization bull, I got Xfinity now just a couple months ago and I need to be able to enable my routers 2.4 ghz but I cannot access wifi equipment in the app! All I can access under "wifi" is gateway details, troubleshoot, and ask assistant. I have hard
Question
I'm having this same issue on multiple boxes
Remote not working
I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but
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Hello user_9l242i! Thank you for reaching out to us for help with removing the box and cable line. It sounds like you have a lot of work coming up, and I would be happy to help to get someone out there and remove that equipment. Can you please send
remove wires and exterior box
I am re-siding my house this summer and I need the unused coax cable and exterior box removed from my house. I AM NOT an existing customer, so I don't have an account number.
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@plitchf_12 Hello reaching back out to you to see if the work was completed on getting that cable line fixed?
Fiber cable resting on tree
A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the hous
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@strega7 I agree with this, it would be best to contact the building management for help or permission.
Ethernet ports around apartment not working
Hi, I recently moved into an apartment at the beginning of the month. An Xfinity technician came out to set up the internet, and it has been working perfectly fine since then. I noticed there are a large number of Ethernet ports throughout the unit. In my den, I have my desktop/work area set up. I’v
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remove wires and exterior box
I am re-siding my house this summer and I need the unused coax cable and exterior box removed from my house. I AM NOT an existing customer, so I don't have an account number.
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Customer Service
user_qy0jep, we value your feedback and appreciate you reaching out to Xfinity Support. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s&n
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Hello @user_r13vel, thank you for taking the time to create an official post. Please know that your post is on a public forum, and we ask that you refrain from posting personal information for security purposes. We have made sure this information has
Permanently cancel my internet service-living in Greece
I need to permanently cancel my internet service effective immediately or at the end of the current billing cycle. I am currently living in Greece and cannot make/receive U.S. calls or use callbacks. Service address: [Edited: Personal information] I do not want any retention offers, pauses, seasonal
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If you read the post on EW Scripts website it claims that Comcast is not willing to negotiate terms for nbc to return . Paying 305 dollars a month is crazy as it is , and to not have a local nbc affiliate available is even more crazy. I pay more for
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Internet Connection
I work from home and need to ensure that I have good connection, I keep getting complaints about my calls coming in and out and experience several issues with my connection. Could you send someone out to make sure that I am having the best connection possible please. My internet pauses a lot and pag
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Customer Service
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Permanently cancel my internet service-living in Greece
I need to permanently cancel my internet service effective immediately or at the end of the current billing cycle. I am currently living in Greece and cannot make/receive U.S. calls or use callbacks. Service address: [Edited: Personal information] I do not want any retention offers, pauses, seasonal
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Billing
Xfinity tried up get customer changing plan with the fake promise.
Last time, when I chat online with representative about my current modem wouldn't be compatible anymore, he promised me with new plan INCLUDING the combo MODEM and WIFI with a little cheaper than I had. I got the equipment but hadn't set up the modem because my old one still works. Few months later,
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Customer Service
Hello, @user_jys0aj! I am sorry to hear about the channel loss; losing a favorite program like NHK World Japan, especially for the Grand Sumo highlights, is a real disappointment. Since you are looking to bridge that gap with the Fire TV app, here is
XfinitySara
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Need NHK WORLD JAPAN free app on FireTV help to activate while watching
We, as XFinity customers, lost programming and channel 265 fully removed as of March 31st, 2026 from our NJ tv viewing area. Here in Ocean County, Monmouth County areas. We are truly bummed but have an inquiry to have an option to receiving it. The free app thru Fire TV viewing of all the programmin
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