Official

Accepted

Unanswered

Advanced Filters

Search Results (461.6K)

Most Recent
Selected Most Recent

user_s61e97, sounds great. We support Xfinity Forums, X, Facebook, Reddit, and many more - so there may be a delay in response depending on current intake - please be patient with us as we receive hundreds to thousands of messages a day. We are here.

 to the conversation: 

0

Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit

Question

Ii did , how long before they respond

 to the conversation: 

0

Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit

Question

Xfinity has to start paying customers for loss of service or the class action lawsuit is inevitable.  

 to the conversation: 

0

0

Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

Question

Thanks for meeting us here in our community, @user_v85g2n. It is important for you to acquire a return label from us and return it. Otherwise, you may still be charged for the full mobile cost. Please send us a message with your full name and address

 to the conversation: 

0

0

Poor Xfinity Customer Service

How do I return an unopened box with cell phone to Xfinity. I have requested that the order be cancelled, the employee stated that I have to mail the cell phone back to Xfinity. It has been very difficult trying to get help from Xfinity.

Question

Infinity is going to lose me..

 to the conversation: 

0

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Good afternoon @user_v8v4r4. If you could send our team a direct message with your full name and full address, we can check to see what happened, and work to restore you access to Peacock Premium. To send a "Direct Message" ("Private") message: &bu

 to the conversation: 

0

diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

Question

What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in

What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in

Question

10

0

0

Poor Xfinity Customer Service

How do I return an unopened box with cell phone to Xfinity. I have requested that the order be cancelled, the employee stated that I have to mail the cell phone back to Xfinity. It has been very difficult trying to get help from Xfinity.

Question

14

1

0

user_s61e97, we can certainly take a look for you. Promotions come and go and most times the ones that were enormously discounted never have any similar close to them. It is about the joy during that ride. I can tell you enjoy what you have. To move

 to the conversation: 

0

Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit

Question

Accepted Solution

@Jackie_VT Anytime customers have feedback they would like to provide on a recent experience or a policy/process we currently have we would strongly recommend filling out our feedback form. There are other means to get in contact with a representat

 to the conversation: 

0

0

Why do I have to post in a forum to get a pointer to another form that I need to fill out for a legal name change?

So, I'm posting here because XFinity is too stupid to have a place we can just download a form to submit a legal name change. Instead of a reasonable process, I have to 1. Post here so that I can send a DM so that I can then 2. DM support to get a form that I can finally 3. Submit the form with docu

Question

Xfinity Diamond member - can't activate peacock Hi, I am a diamond member with Xfinity and I recently lost access to Peacock Premium and I am trying to figure out how to activate the Peacock Premium benefit. The activate peacock page says I am n

 to the conversation: 

1

diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

Question

Can’t send email

I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone

Question

13

0

0

Doesn't make it any smarter or easier.

 to the conversation: 

0

Downed Wire

Wires have dropped and are hitting garage roof & other wires.

Question

Still not fixed, one person came and couldn't replace the box because it's not what he does. Now being told someone replaced it in which they haven't. Please update on fixing

 to the conversation: 

0

0

Broken outdoor ground box

Just bought a brand new home and cable ground box is totally broken, lock bolt sticks up and wont lock down due to damage. Have tried to call but can never talk to anyone

Question

Hey there, @user_oc3p5w! Thank you so much for taking the time to reach out to us here on Xfinity Forums! I am very sorry to hear about the experience with the location, it certainly is not what we want from our customers. I would be more than happy

 to the conversation: 

0

0

Lack of costumer service

Dear Xfinity Customer Service, I am writing to formally express my disappointment regarding the service I experienced at your Jupiter Alton location. During my recent visit, I waited 1 hour and 10 minutes without any acknowledgment, update, or apology from staff. During that time, another customer s

Question

I wholeheartedly agree!! I have watched this station for years and can't stand the other options. All customers should be given decrease in their bill because we do not have the same service we have paid for!! I am ready to change to another cable co

 to the conversation: 

0

0

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

forum icon

New to the Community?

Start Here