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streamsaver: Apple TV+
I subscribed to the screensaver package for Netflix, Peacock, and Apple TV+ a few months. Everything was working fine until two weeks ago. I went to enter the Apple TV+ application, but didn't get the normal sign in page. Instead, a gray screen came up instructing me to sign in to my Apple TV+ accou
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Xfinity Stream Website
I never got this resolved. I was left with no choice but to switch to another plan at $50/mo. So in the end I'm paying more than I *should* be (if the loyalty discount had worked as stated), but less than the $67/mo they were trying to charge
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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Getting same answer from DM. I am shocked that customer service can't resolve this or arrange a return label for these circumstances.
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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Devices
kjcece - Thank you for your feedback and for joining us here on the Xifnity Forums for an update on your services. You've reached the right team for help. I know how important it is to stay informed when your service isn’t working the way
Service down for a week
I’m gonna lose it. My service has been down since Monday. They’re working on the lines. Blah blah blah FOR A WHOLE WEEK? Can’t get a real person to talk too to save your life. I’m in Sterling Hts. I WANT HELP NOW. I have done everything their robot told me to do. When will this get fixed?
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Hey there, @user_ugtwju, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your bill to ensure you are getting the best value for your services. StreamPix is a movie library. Here is a link with m
What does streampix mean
I'm a senior citizen trying to explain to my husband why our xfinity bill is over $400.00
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@user_o7rsx4 I wouldn’t have even gotten the phone if I wasn’t offered the trade in so now I’m just annoyed at the fact that they had me send it back. I could have at least kept it as a backup or something
Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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Don't belive the promos - No trade in credit given
back in november i traded in my iphone 13 for the new 17 in order to take advantage of the trade in credit for the 13 pro. I had to pay for the new phone up front and they said when my trade in was shipped i would recieve the $700 credit back. I never got the credit. I went through the chat agent, t
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Plan
raubitsj - Thank you for your interest in Xfinity! We can help. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if n
Requesting Gigabit x10 / Gigabit Pro Serviceability Check.
I am looking to get a serviceability check and site survey initiated for the Gigabit x10 pure fiber-to-the-home service. Could an official representative please reply so I can send a Direct Message with the exact site address and my contact details? Thank you!
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this same exact thing is happening with me. i've been bounced around and promised things that were never fulfilled, it is beyond frustrating and i will be leaving xfinity as soon as i can if this cannot get resolved
Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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@user_ys2yiu Thanks for adding a post to the community. As well for detailing your experience. Which number did you call?
I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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Hello @user_0u804c, thank you for taking the time to leave a post. Have you had a chance to report this to our Customer Security Assurance (CSA) Team?
Cybersecurity.
Today I noticed that my cybersecurity started to work when I visit your website: https://customer.xfinity.com/ https://assets.xfinity.com/assets/dotcom/lzchat/xfinity_lzchat.js You have some kind of dangerous script - JS/Packed.Agent.W
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How to drop one line from my account?
Hi, I want to drop a line from my account. I don't see a way to do it from the xfinity mobile website. Is there a way to do that online or do I need to call/go into a store? Thanks
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Disable Xfinity voicemail service.
I have an answering machine. Have had it for 30 years. Apparently, from time to time, Xfinity has intercepted my incoming calls and recorded messages have piled up until recently when I got a notification that my Voicemail box is nearly full. Hmmmnnnn…. ’What voicemail box?’ How do I turn off Xfinit
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Home Phone Features
Hey there user_tm1zqe thanks so much for taking the time to reach out here via our Xfinity Forums! The former tenants equipment will need to be returned, unless the complex has pre-installed modems, then they stay with the unit. To upgrade to an XB8
XfinityAlfonso
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Upgrade Router
current gigabit internet customer with a XB7 and would like to upgrade to XB8. i found a XB8 in a home after an past tenant moved out. can i use it or do i need a new one from Xfinity? Thank you!
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