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Thank you @user_zezihd so much for taking the time to share this update here on our Xfinity forums. I can only imagine how frustrating it must have been to see the service marked as restored while your router was still offline, especially after tryin
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
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My wife is locked out of her email account. User name [Edited: Personal Information]. iPhone number [Edited: Personal Information].
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Cut cable
Our cable was cut by sprinkler installer, can you come out and fix it while the trench is still open. At [Edited: "Personal Information"]
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Customer Service
@XfinityBradM VOIP calls using wifi calling through xfinity are pretty poor. I disable my cell connection and get a lot of static, cutouts, and background noise. As far as removing obstacles I do not own the treeline and that would honestly t
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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Request to add wife’s name to statement "Bill To" line for proof of residency
Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.
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Billing
I'm not falling for this again John. Nothing ever gets resolved.
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Pestering phone calls
I get repeated late afternoon phone calls about a survey. STOP BOTHERING ME.^
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Customer Service
If that worked I'd have a bill already. They are continuing to charge me monthly although I have ported all my accounts out. I want a final bill!!! Is the person who helped the other guy available?
Please Send My Final Bill Showing The Full Amounts Owed For My Devices [Edited]
Hello, I have been trying for months to get a final bill, if not received by 6/17 At&twill not pay off my devices. This entire process has beena hostage situation please help!! [Title Edited: All Caps]
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Thank you for reaching out to our team. There is a known issue with that activation problem. I would be happy to take a look at any issue on your account from here. Are you seeing any type of error message when activating, or is the activate option g
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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@user_xxlt6b It sounds like I may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity
Correct type of coax cable for either direct burial or conduit use
The drop line was replaced exactly 1 year and 6 days ago. The labeling on the exposed portion of the cable says ( PPC Perfectflex 6 Series ….5014595 ), this type of coax cable is indoor only rated not outdoor. Why would a Xfinity 3rd party installer use the wrong type of coax cable ?, from the groun
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If it is possible, removing obstacles between you and the service tower is going to be your best bet when it comes to improving service quality for the mobile service. Are you able to connect with the device using your WiFi network? You can have your
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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@user_xnikps Exactly the point I have been making.. They charge you more AND take away more services. I'm done.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Good afternoon user_zo9mdc. We would be happy to look into this further for you. Are you currently signed up our text alerts? You can also view more information about service interruptions here. On the Xfinity App under the services screen if y
The outage map is useless
The outage map does not utilize the outage size displayed in the legend. This makes the map useless. If the outage is only my house, then I need to get in the queue for service. If the outage is large then I will patiently wait for service to be restored
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@user_v5nkl6 thanks for taking the time to post on our Xfinity Community Forums page. The fastest way to access your statements is using the Xfinity app or our website at Xfinity.com. Here is a link for information on how to View and pay your bill us
Please Send My Final Bill Showing The Full Amounts Owed For My Devices [Edited]
Hello, I have been trying for months to get a final bill, if not received by 6/17 At&twill not pay off my devices. This entire process has beena hostage situation please help!! [Title Edited: All Caps]
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Hey there, user_ij4xkh! I hope your day is going well despite the recent appointment notification concern you encountered. Rest assured, you have reached the right team to look into this for you. Please send us a direct chat message with your full n
Confused about appointment
I got a text today about my appointment tomorrow for Internet installation asking me to confirm it, but when I follow the link, Xfinity assistant says I don't have an appointment. This is a big issue because I need my Internet installed tomorrow like it's supposed to be, why does the assistant say I
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I'm sick of talking to them but next time I call I will be demanding a statement credit of 12.99 per month, which is the cost of Disney+ and Hulu.
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Update. Woke up this morning to see that the Xfinity app was saying that Highland Park service has been restored. My router was still off line. Rebooting didn’t help. Finally talked with someone that made a service appointment. Now after speaking wit
user_zezihd
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Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
Question