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It works fine on my Android Samsung phone, and it's working on my windows laptop just fine. It is the app on our samsung smart TVs that is not working. It does show the correct show title in the upper left corner while trying to load, but then the er
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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It was fixed the other night, but now packets are dropping yet again. [6/14/2026 5:07:00 PM] Reply from 74.6.143.26 [91 ms][6/14/2026 5:07:04 PM] Request timed out.[6/14/2026 5:07:05 PM] Reply from 74.6.143.26 [115 ms][6/14/
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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user_9gadeg Okay, the reason I wanted to make sure is that this error code specifically is traditionally tied to iOS devices, and you mentioned that you have Samsung Smart TV's. Usually we would recommend ensuring you have the latest version of the a
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Hey @user_xxlt6b. Thank you for visiting our official Xfinity Forums Community Forums. We appreciate you sharing the information with us. I am unsure if the wrong cable was installed/provided, but am glad to hear that your services are working well.
Correct type of coax cable for either direct burial or conduit use
The drop line was replaced exactly 1 year and 6 days ago. The labeling on the exposed portion of the cable says ( PPC Perfectflex 6 Series ….5014595 ), this type of coax cable is indoor only rated not outdoor. Why would a Xfinity 3rd party installer use the wrong type of coax cable ?, from the groun
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Hello there @user_jkov32, I see that you have posted a couple of days ago regarding your iPhone not connecting to your modem. Has this issue been resolved?
I phonewifi password
I Phone won't connect to Xfinity, My Network. Change password Unable to join . It's an I phone 16, unable also to wireless connect
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We want to get Max streaming smoothly on your Xfinity box @user_dwz739! While it is frustrating that this is happening on one TV and not your Roku, freezing and buffering on specific apps is usually caused by a built up data cache or an outdated conn
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Sign-In and Account Management
Good evening user_i57mnv. I would be more than happy to assist you further. I do have a couple questions to better understand the situation. Are you having trouble with access a new subscription? Or are you not able to access an existing subscription
Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
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@user_ccgg94 Hello! Thank you for reaching out to us here on Forums regarding the line that's down. This is going to require some further review Please send us a direct chat message with your full name and complete service address to “Xfinity S
Down connection line
I couldn’t get through to anyone on the phone number, but there is a down connection line and one hanging in my neighbors backyard in the back alleyway behind my house. We had to drive over it To get into our backyard
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Greetings, user_t1qzd2! Thanks for reaching out to us with your Peacock Premium activation concerns. Rest assured, you have reached the right team to assist you with this matter. Have you tried clearing your cache and cookies history on your web-brow
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Just said TV App 00100 Still not working today, 2 Samsung TVs.
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
I have the same problem. It's painful to watch HBO Max on my television equipped with Xfinity. Constant freezing and buffering with every show. This is clearly an Xfinity issue. It doesn't happen in my Roku tv.
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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The same thing happened to me. What next. They cannot expect me to purchase a new phone.
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
Question
Down connection line
I couldn’t get through to anyone on the phone number, but there is a down connection line and one hanging in my neighbors backyard in the back alleyway behind my house. We had to drive over it To get into our backyard
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Customer Service
Thank you for reaching out to our team. I am sorry to hear about that experience, and will be happy to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
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Hello, I am able to sent email from [Edited: "Personal Information"]@comcast.net but i am not receiving emails from anyone buy junk. I have tried sending on from my work email but never shows up. Thanks for your help. You can email me at [Edited: "Personal Information"]
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J just visited Xfinity Store in Fremont, Ca. I have a broken screen and needed a phone replacement to get calls and messages from family visiting the next day. I was told that they could not help me, even though I have insurance. I even
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Question
Good afternoon Bunth. I would be happy to look into this further for you. Did you do a transfer of service to a new address? Or is this for a brand-new account at a new address? Are you using the same log in credentials?
XfinityJon
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Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
Question