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Please bring back the NHK Channel
NHK was a great source of news, culture and is a sorely missed channel in the Xfinity lineup. Thanks
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Channels and Programming
user_cg2k0z No problem, to get started, please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message
Damaged Yard and Exposed Cable
A cable repair was recently done in my backyard and my backyardwas destroyed. Most my grass has been killed from the heavy equipment that was used to bury the cable. There are track marks all over my yard from the heavy equipment that was used which killed my grass. There's an exposed wire coming fr
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@XfinityAirelle I'm not seeing the "Direct Messaging" icon.
Damaged Yard and Exposed Cable
A cable repair was recently done in my backyard and my backyardwas destroyed. Most my grass has been killed from the heavy equipment that was used to bury the cable. There are track marks all over my yard from the heavy equipment that was used which killed my grass. There's an exposed wire coming fr
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Cut outside cable
Hi, I was mowing the yard the other day and I accidentally cut the outside orange cable and I have no internet. I was texting the xfinity assistant and apparently someone was supposed to come Saturday to fix it and no one showed up. I need someone to come change the cable as soon as possible.
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Customer Service
Why is no Comcast person commenting this is why u guys area bad company and feel u guys are purposely ignoring me I be calling executive office and telling them about the people on the forums of your company aren't helping and ignoring me purposely i
Comcast Email
Hello I am not thrill with Comcast and doubt even Comcast cares as they only care about ripping customers off and getting rich. U guys should had said once u merge with Yahoo Mail u can not go back. U should had gave thema 30 day look and see if they like it or not or to go back to Comcast or anothe
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us. Thank you for choosing Xfinity!
Customer service review
A gentleman whose name is Omar from Egypt helped me with my account. He asked a very important question how I was doing. Most people say oh I'm so sorry and they go about taking care of your account. This gentleman actually cared how I was feeling and when I got off the phone with him and during our
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@user_u86l8k This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that th
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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@user_vbffn1 Thanks for reaching out to us, If you cannot see your downloads, ensure you did not log out of the app before activating airplane. Also you may want to make sure your device has enough storage before downloading the recording. Also try t
xfinity stream downloads iphone
When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane
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Interesting. We may need to run a few signal tests and build a report from the account and equipment. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this foru
HBO Max buffering and foreign language isdue
Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with
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user_l9srm0, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can certainly understand the inconvenience caused by this experience as a consumer myself. That’s definitely not how the visit should’ve gone. What you&
Lazy tech
Tech showed up 2 hours early. No call or text. Wouldn’t listen to my mother in law about calling me. Moved my modem to a different room. Said is was activated. It wasn’t. Said he needed to gain access to a junction block in the outside closet. No box exists in that closet. They left all the covers o
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I'm not seeing any date limitations specified in the membership reward. I may recommend contacting the Universal Ticket Support Team at 407-224-7840, which I found on their website.
Xfinity Rewards code for Universal tickets
I saved the Disney Orlando discounted tickets offer. When I try to use them I can’t book tickets for August. The maximum is only June 25th. I wanted to surprise my wife for her birthday in August. Why can’t I book passed this date?
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Lazy tech
Tech showed up 2 hours early. No call or text. Wouldn’t listen to my mother in law about calling me. Moved my modem to a different room. Said is was activated. It wasn’t. Said he needed to gain access to a junction block in the outside closet. No box exists in that closet. They left all the covers o
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Customer Service
Hi there, @user_s7t2wz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you cut the cable line by accident. Please be assured you reached the right person
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Cut outside cable
Hi, I was mowing the yard the other day and I accidentally cut the outside orange cable and I have no internet. I was texting the xfinity assistant and apparently someone was supposed to come Saturday to fix it and no one showed up. I need someone to come change the cable as soon as possible.
Question