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Watch Promo Credits
The Xfinity store mistakenly set up our new watches as standalones over 2 months ago. The same week we got them they were able to correct the issue and change them to paired. When the change was made, the promotions were lost. We were assured several times before the change was made that the credits
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Devices
Yes, I have published a ton of reports historically on the XB8, it is not new to my service.
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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Thanks for letting us know @user_dwm4, and I'm glad to hear your issue was resolved. If you need anything else, please let us know.
Remote not working
I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but
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The balance is 7.43 and no matter which card I use it says that I must pay at least 9.00 and then when I pay 9.00 it says am paying more than owed so it wont accept the payment
Wont accept payments less than 9.00 and service disconnected for balance less than 9.00
System will not accept payment for less than 9.00 and disconnected service for balance less than 9.00
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user_oj0ypw Hello, are you still having issues accessing the setting on the modem?
modem problems
I can not access the settings for my modem - when I use the browser 10.0.0.1 it directs me that this is no longer available and to use the app. however the app does not have an option for advanced settings? i have the router in bridge mode to a Netgear router. also several of the devices i have conn
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Hello, user_tgijji. Thanks so much for reporting this issue. I'd like to ask a few follow up questions to gain a better understanding and help in every way I can. Could you share a bit more about how you're making the payment and any error or message
Wont accept payments less than 9.00 and service disconnected for balance less than 9.00
System will not accept payment for less than 9.00 and disconnected service for balance less than 9.00
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_f3b096. I'd like to do everything I can to help out with the cut cable. Please send a direct message including your full name and service address, and we can get started
Repair service
Our service cord was cut by cable company, you laid temporary service which supposed to be relaid today!repairman did not show up!! So what is next??
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Thanks for meeting us here in our community about the trouble with publishing with the Power BI Desktop while connected to our XB8, @th340385. I'm sure this can make it difficult to get your work done. We'll be happy to help. Can you tell me if Power
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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@user_rhy891 Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this programming, but only
Will you bring back the ABC channel to Tucson Arizona area...soon?
Will you bring back the ABC channel to Tucson Arizona area...soon?
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Repair service
Our service cord was cut by cable company, you laid temporary service which supposed to be relaid today!repairman did not show up!! So what is next??
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Customer Service
After working through it with the customer service agent it turns out some bad software (kernel) had been installed on the boxes. She refreshed software on the boxes and it fixed the issue.
Remote not working
I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but
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Hello @Wally01 and thank you for reaching out on our Xfinity Community forums for assistance! We definitely want to address any safety concerns you might have! 😀The easiest way to report such concerns is by following the options on our Report
Cable down in yard
The Comcast cable is almost touching the ground in my yard and in the yard next-door [Edited: Privacy]
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Hello user_l11fib thanks so much for reaching out here on our Xfinity Forums with these email questions! A little more context on the nature of this communication would be appreciated, so that we can answer these questions accurately.
someone created an alternate email
I received a letter that someone created an alternate email address on my account. It was not me.
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Cable down in yard
The Comcast cable is almost touching the ground in my yard and in the yard next-door [Edited: Privacy]
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Customer Service
Same issue here at Lawrence Township, NJ. Please do resolve this. Completely unplayable with the packet loss.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Ive been facing the same issue with Apex Legends. Im at Lawrence Township, NJ.
Apex legends packet loss
I need escalation to network engineering for a likely routing / peering / congestion issue. I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ All local troubleshooting has already been done, including: - Ethernet connection - Router replaced - Mul
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user_jmn6 Happy to hear you were able to get support and find that filter. Let us know if you are still having issues, and we would be happy to help with troubleshooting.
Not getting any email after updating password. Need immediate support.
I updated my Xfinity password and now not getting any new emails for 2 days. This is direct on the Xfinity site, not on a 3rd party. Using a Mac, accessing Xfinity directly from Google Chrome. Please respond as I can't find any customer services on your site. (the AI chat is a joke!)
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Hello @user_07kgh2 and thank you for reaching out to our Xfinity Community forums with your concern. 😀 Not being able to access your Wi-Fi services when you need it can cause frustration, but we're here to help!You stated that you signed up on
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Wifipass is not working
I ordered wifi now pass for $10 a month on April 1st 2026. It was working good until this morning and it just stopped working
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