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@user_h8wix6 Thanks for reaching out to us, we do apologize for any inconvenience you're having accessing your Comcast e-mail,    Have you tried going to https://www.xfinity.com/email and signing in or jumping on the awesome Xfinity app an

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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Thanks found a way to go around and play the epsiode.

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On Demand Access to Scripts Blackout of US Marshalls

How do I get access to a series of a show I recorded? The episodes during the scripts black-out just show the banner about the dispute.

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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Wow… yall gotta work on getting this fixed. Unbelievable that people are going MONTHS with no solution. I’ve only gone days and am getting super frustrated. If Xfinity doesn’t figure out this Disney+ and Hulu activation problem, I

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Hello @user_vaygnh, thank you for taking the time to leave a post. Sorry to hear that you’re running into issues activating your Disney+ bundle. I can definitely understand how frustrating that is, especially when it’s supposed to be a qu

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Disney+ Activation Problems

I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr

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Cancel plan

How do I cancel my plan ?

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You can get the discount, you have to call them three or four times but you can get the discount

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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user_jf981 Thank you for reaching out to us today over our Xfinity Community Forums. We would be more than happy to help review your account. We no longer have double plays, triple plays, or quad plays in our new service plans. However, we do have op

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Request to Switch to Internet + TV Double Play (Remove Phone Line)

Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only

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Hello, @user_s4svfj. I sent you a response in our direct messaging conversation 2 days ago. Could you check on that conversation and respond to us there? Thanks.

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Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

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You're welcome. If you change your mind our team is always happy to try and help. Feel free to shoot us a DM if you want us to look at the account at all.

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Unable To Watch $1 Movie Rental - Error - ENT-22018

OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), trie

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ESPN it’s not the same, Good Morning Football is not on ESPN.  I have watched this show every morning since the show’s inception.  This is how I start my mornings.  I watch football, I don’t watch baseball. I do not watch tennis. I do

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Request to Switch to Internet + TV Double Play (Remove Phone Line)

Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only

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WonderAK41 Gotcha! I'd be happy to take a look, and see what's going on. Can you please send a Direct Message with your name and service address?    Click "Sign In" if necessaryClick the "Direct Message" icon Click the "New message" (pen an

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Missing April 1 - April 30 Statement

When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'

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Sent to Collections for Returned Equipment [Edited]

I recently canceled my services with Xfinity and switched to AT&T and it was the best decision ever! Xfinity was charging me $180 a month for just internet and AT&T offered me even better internet for $40 a month. When I tried to call Xfinity to cancel my services they hung up on me 5 times and then

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Wrongful Collection Notices from Credence Resource Management

I was never notified of my final xfinity cancellation bill and now just received a text that my account has been placed for collection. I just paid off my bill today and would like xfinity to open a ticket to remove it from my credit report.

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Why does negotiating a contract take so long? Be adults and get it done? It’s easier than exchanging school lunch items when you’re a kid.  You have subscribers to think about. Or does that matter? You people made over 100 billion in profits las

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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