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Online Gaming - Ping Inconsistency Assistance
Hello, Since I've started using Xfinity's service in my apartment I've dealt with constant ping inconsistency. I live alone and there is only 2 devices on the network at a time (PC & iPhone). I've tried troubleshooting this issue several times and I have nowhere else to turn to. I can't switch provi
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Your Home Network
I appreciate the update and glad to hear your connections aren't giving you too much trouble as of late 👍 We can check in with you again in a few days just to make sure things seem stable before getting your post all the way closed up, but we're als
Missing Downstream Channels
I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it jus
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I used the same email for both my xfinity and peacock login.
Peacock Premium
I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.
Question
Thank you for confirming, @user_e5sxj3! We are unable to see the email that is linked to the peacock account on our end, have you tested any other emails that could possibly be linked to the account?
Peacock Premium
I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.
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user_i3atas As long as there is a bank account on file for Autopay and paperless billing is stored on file with the account to make payments that discount will get automatically added to the billing within 1 billing cycle. But if you like us to doubl
$10 discount for payment change
I received an email about a $10 dollar discount for switching my payment method to a stored bank account. I completed that change and my bill is still $65. There was not change..
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Thanks. The missing channels re-appeared but are not stable (high error counts). My connection seems 'ok' so I have not called for a technician yet, but I do not have high hopes that the connection will remain stable if error rates do not impr
Missing Downstream Channels
I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it jus
Question
None of the instructions mentioned above are workable. There is no chat icon. It is unclear what a "stored bank account" means. Why was an email sent out with such a vague offer? Why is this being offered and completely unsupported on the website? Wh
$10 discount for payment change
I received an email about a $10 dollar discount for switching my payment method to a stored bank account. I completed that change and my bill is still $65. There was not change..
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Hi @user_e5sxj3, please use the link below to confirm that your peacock premium subscription has been activated with your Xfinity account. Once you have completed that step just let me know what the website shares with you verbatim excluding any pers
Peacock Premium
I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.
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Messages deleted from the connect.xfinity.com Spam and Trash folders are moved to the hidden Recovery folder and are kept there for 30 days, or until the folder contains 15,000 messages, whichever comes first. During this time messages can be recover
Spam email auto deleted
My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox
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Did you receive a confirmation email for the arrangement? We are unable to see or confirm without reviewing customer accounts. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Payment arrangements type with someone
Need confirmation on my arrangement so my service stay on
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Thank yoy Feb 3 payin $322.00 so my sevice won't be turned off Thank so much was a little worried
Payment arrangements type with someone
Need confirmation on my arrangement so my service stay on
Question
Peacock Premium
I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.
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Customer Service
Good afternoon user_0zw98h. How did you set up the arrangement? Was it done online, or with a representative? You should receive an email confirmation, once it has been setup.
Payment arrangements type with someone
Need confirmation on my arrangement so my service stay on
Question
Streaming app
If I wasn't stuck with Xfinity due to being a preferred vendor in our park I would NEVER EVER have their Internet or streaming services again. I asked multiple times before getting my services if they will work with my television and the speed of my internet. Come to find out Xfinity streaming app i
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Xfinity Stream App
Payment arrangements type with someone
Need confirmation on my arrangement so my service stay on
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Customer Service
I am having the same problem. Tried all of the codes, new batteries, new remotes, new box.
Xfinity Remote Won't Control Toshiba TV Volume, On/Off
Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b
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Hello @user_a2499f We'd be happy to check out the recent change in your bill and any promotions available. Please send me a direct message with your full name and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In
bill increase
I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
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Thank you for taking the time to share all of this @user_sbyq7s! I can tell how incredibly frustrating this experience has been, especially after doing everything you could to make sure your services would work with your Samsung TV from the start. Yo
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Streaming app
If I wasn't stuck with Xfinity due to being a preferred vendor in our park I would NEVER EVER have their Internet or streaming services again. I asked multiple times before getting my services if they will work with my television and the speed of my internet. Come to find out Xfinity streaming app i
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