Xfinity Community Forum

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I need to get my bill lower

Can u help me lower my bill

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Billing

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user_9oqq95 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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16 hours ago

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Why would Comcast rather lose 2 customer accounts rather than charge the same price for the same service?

I have one account that I was able to secure a $50/month for 1 year (not the 5 year for new customers) for 1 gig. When I tried to change over my other account (located in the SAME city, one mile away) to this same cost, I was told it was not available for that account. It was then identified that I

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No Email service

On 1/28/26 at approx. 10.30am I lost all email service for [Edited: "Personal Information"]. How do I restore service?

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Customer Service

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control panel says I need to replace battery.

I have replaced the battery and the control panel says the battery is good but the panel still says I need to replace the battery. Is there a fix?

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Devices and Equipment

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I appreciate the clarification. It's never our intention to mislead or misrepresent any agreements you're presented with, and your feedback means the world to us! Please let us know if there are any additional questions you have or information you ne

XfinitySeth

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16 hours ago

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Hidden charges

A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges

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Tried those. Didn't work. But when I call xfinity, it tells me there are two addresses associated with my phone number and it asks which I'm calling about. I moved 10+ years ago, so any address other than my current can be deleted and is no longer re

user_h0rtrq

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16 hours ago

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Peacock Premium problem!

I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I

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@user_uje0d7 Based on what I know as as former long-time customer user that went through this with Comcast about a year ago, if you do ANYTHING, you will lose your cable card’s working status and will no longer have any channels on your TiVo. There

user_toh4vp

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16 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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I am having this issue too. I am a 5 year Xfinity subscriber. I tried to activate peacock premium but it says that peacock premium is already active. My peacock account is not premium. I would appreciate assistance!

user_01bztv

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16 hours ago

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Activate Peacock Premium

Hello, I have been trying to activate my Peacock Premium since I started service a couple of months ago. Every time I try I receive an error that says something unexpected happened. This is immediately after clicking Activate on the yoursubscriptions page. This happens on my phone, in app and web, a

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I did a lot of one on one chat to try to resolve this issue without results. We are away for the winter and they wanted us to try a few more things from our home network but we couldn’t do any more troubleshooting from a far.

user_ctr7lz

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16 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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Thank you for letting us know that you did not receive the Whole Home Wi-Fi evaluation @user_6czu7i. To confirm, are you subscribed to xFi Complete or Xfinity Pro? When did you first subscribe to that service?

XfinityAlyssaA

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16 hours ago

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how do i receive my free xfinity wifi pod

when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co

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user_064xpv We can help! Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon• Type "Xfin

XfinityMartyR

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16 hours ago

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Closing the Account

Is there a way to close the account other than waiting for a call days from now?

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I am having exactly the same issue. Same channel (Big Ten), same frozen video segment (three seated players) and not happening on any other channel

user_78a3cd

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16 hours ago

to the conversation:

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

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Nothing but Internet Issues

Less than 1 year ago we went through constant internet lost connections. Three or 4 techs came out - they did this, they did that and all of sudden everything was fine. Up until two months ago and now, we're back to fighting to keep internet connection. The tech came out and told us it was OUR probl

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When I log into my app, it also calls me the wrong name. It greets me as the person who transferred this account to me.

KyleB13

commented

16 hours ago

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Customer service it says I have an overdue balance and that my account is suspended; however I still have internet and $0 balance

When I call customer service, it says I have an overdue balance of $130 and that my internet has been cut. It has my correct address. However I have been paying all my bills on time and still have internet connection. Is it possible that there are two accounts connected to my address in error? I hav

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Nope, never received a Whole Home Wi-Fi evaluation.

user_6czu7i

replied

16 hours ago

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how do i receive my free xfinity wifi pod

when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co

Question

K

Customer service it says I have an overdue balance and that my account is suspended; however I still have internet and $0 balance

When I call customer service, it says I have an overdue balance of $130 and that my internet has been cut. It has my correct address. However I have been paying all my bills on time and still have internet connection. Is it possible that there are two accounts connected to my address in error? I hav

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Billing

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Nothing but Internet Issues

Less than 1 year ago we went through constant internet lost connections. Three or 4 techs came out - they did this, they did that and all of sudden everything was fine. Up until two months ago and now, we're back to fighting to keep internet connection. The tech came out and told us it was OUR probl

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Customer Service

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user_7q1ku8 Welcome to our community forum! Thank you for reaching out so we can make sure your Xfinity internet connection is steady and reliable. What troubleshooting steps have you completed already? Please check the coax connection at the b

XfinityEmilyB

commented

16 hours ago

to the conversation:

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Intermittent internet

Hello, Over the last week internet service has been intermittent. Approximately 2 times an hour there is no service available. [Edited: "Personal Information"]

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how do I get a hold of customer relations that deals with customer service people who lied to you

A customer service supervisor lied to me 3 times on a call on January 22nd, 2026. How do I get a hold of someone who can hold this person accountable and get me what I was looking for in the first place, or compensate me for all of the time that was spent sending out a technician to my house for no

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Customer Service

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Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed

I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of

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Your Home Network

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