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Hey there, @user_eson09. Thank you for taking the time to reach out with this request. We understand your frustration, and I'm happy to provide everything I can find on this! Here are some ideas to start: 1. The "Dumb" Hardware Swap (The Mac Addres
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
Question
@user_tj43l6 Thank you for making us aware you're still having issues accessing the Peacock subscription. I understand you're already gone through some troubleshooting steps with another specialist but could you please share what those steps were? I
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that
Question
I did everything you suggested and when I opened email it said password incorrect. Add password. I pasted my xfinity password and it says password incorrect 😬
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
Xfinity customer service is hideous
I called to inquire about new internet service. I was told Xfinity was running a special in January for free installation. I shopped around and then called back to sign up. The 2nd Xfinity rep also told me there was the current promo for free installation at that time. So I signed up and service was
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Billing
@user_oxt7cp Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Need to split van so I have a 2.4 GHZ as well as the five
Recently bought a new camera doorbell needs a 2.4 GHZ band I need to split and make that real [Edited: "Language"] one can use my new smart home device
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Hello @zamiv, unfortunately cable cards are becoming less available, but I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct
resend authorization to grandfathered cable card
I am not sure exactly where to post this request, but possibly this is the correct spot. I have been using a legacy cable card successfully in my Tivo Bolt, and it still seems to work fine for channels that are not premium/subscription. I just finished watching a recording on it from yesterday on th
Question
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that
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Billing
Hey there user_i19cw2, and thank you EG for getting this in front of us! We hate to lose you as a member of the Xfinity Mobile family, but we appreciate the time you've spent with us and want to make any transition as smooth as possible for you 👍 Di
Mobile to switch promotions
good evening I already switched thank you so much for your help have a great weekend
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Cancel
I need to cancel this account. The person on this account has passed away.
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Customer Service
Yep. That is an X-Class speed tier. The XB8 doesn't support it.
Is an XB8 modem connected to coax theoretically able to deliver 1Gbps UPLOAD?
I'm in the midst of getting an Xfinity internet installation. They have run a buried coax cable to the side of my house in Nashville, and telephone customer support has confirmed that I'm scheduled to get an XB8 modem. Is this equipment even theoretically capable of getting 1 Gbps upload bandwidth o
Question
Sounds like you are describing cloud recordings.
X1 service poor performance on long recordings
I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s
Question
resend authorization to grandfathered cable card
I am not sure exactly where to post this request, but possibly this is the correct spot. I have been using a legacy cable card successfully in my Tivo Bolt, and it still seems to work fine for channels that are not premium/subscription. I just finished watching a recording on it from yesterday on th
Question
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Customer Service
Thanks for the quick response. Ready when you are.
Adding spouse to bill
Hello I’m wondering how I can add my wife to my bill for proof of address purposes. I have already added her to the account so she has the power to make payments and contact for troubleshooting purposes. Just need to know how I can add her name to the bill. Also how long does it take to show up.
Question
The only troubleshooting tool I am aware I possess is rebooting the box, which I do regularly with no effect on the issue.
X1 service poor performance on long recordings
I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s
Question
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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X1
Hello @user_bovo8p For the plans that come with Peacock you are sent an email with the activation link and instructions. Assuming you received that, how far in the process can you get? Any error messages you receive when trying to activate it?
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
Question
Dewald55 Thank you for taking the time to reach out to us here via Xfinity Community Forums. Our Xfinity Forums team is full of the experts who can certainly assist you with getting this account properly addressed. Our condolences for the loss you ha
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Cancel
I need to cancel this account. The person on this account has passed away.
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