Xfinity Community Forum

user_cc7bfd Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I see that you have some questions about your plan. I am happy to do an account review and go over that together. To get started can y

XfinityJorge

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11 hours ago

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Internet

How much am I paying for internet only

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Cancellation verification

Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one

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Cancellation verification

Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one

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Customer Service

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user_svtvlh You are most welcome! I look forward to hearing from your DM to help you get your concerns addressed.

XfinityKassie

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11 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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CS

**UPDATE 1/26/2026** Decided to follow up on a ticket ... long story short... I AM NOW ABLE TO SEE MY APPLE WATCH ULTRA 3 UNDER MY DEVICES, IT HAS BEEN SUCCESSFULLY ACTIVATED, AND I AM ABLE TO MAKE CALLS/SEND TEXTS WITHOUT MY PHONE. The rep st

c.santino1

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11 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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Xfinity should brush up on federal requirements for sending business email: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business Q. How do I know if what I’m sending is a transactional or relationship message? A.

user_fq3tlq

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11 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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@XfinityKassie I would love someone to help. I have been in contact with at least 6 Xfinity employees with two very heated exchanges.

user_svtvlh

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11 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Thank you! I appreciate that.

user_svtvlh

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11 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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@XfinityAlfonso get a 404 error signed in. Just stop sending me unsolicited advertisements or enrolling me in programs without consent. If it's something outside of billing or service I don't want it and I should be able to opt out of promotionials.

Uzivert

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12 hours ago

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New Xfinity Membership Rewards

I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a

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@user_twh773 yes, I too have been comcast/xfinity customer for years. Always been trying to keep my total bill around $200/mo. Each time they raised it I would call and they would reduce channels. Rinse and repeat, less and less

user_s7hkjo

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12 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Internet

How much am I paying for internet only

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Sign-In and Account Management

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user_wd3749, I am sorry to hear you are having trouble accessing HBO Max. Did you have access to HBO Max before starting service with us?

XfinityAngie

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12 hours ago

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HB max

I cannot access HB max. new subscriber. Do I need to reprogram the whole system?

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zachwad22, It would be best to wait for the issue to be fixed before attempting to get a refund. Since this is a little more involved, I would recommend you reach out to us and let us help.

XfinityAngie

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12 hours ago

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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

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Issue with backend routing causing unstable pings in games - Path of Exile 2

When attempting to identify a stuttering issue within the game, I started to look into the network route that is being used to connect to the Path of Exile servers. This is happening when attempting to connect to any of their servers throughout the US. When connecting to their CA server - 64.87.41.9

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Your Home Network

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@user_nkn2lt thank you for making us aware you're not able to connect to your internet signal. Have you by any chance checked the Xfinity app to see if there are any service interruptions reported in your area? Are any of the lights on your modem tur

XfinityRaul

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12 hours ago

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Comcast Xfinity internet not connected. Fix it please.

Internet not connected

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@XfinityAbbyThe issue is ongoing, your Networking crew is here now. As it was just explained to me, the recent upgrade caused some issue with my entire building regarding signal strength and range/frequency.My tech just said that he would flag my ac

zachwad22

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12 hours ago

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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

Question

@user_n8150s Thank you for sharing that you have already attempted remote troubleshooting, our team would be happy to take a look at the signals on our end. Please send us a DM to Xfinity Support with your full name and address to get started. To sen

XfinityBillie

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12 hours ago

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Upstream Power 50–52 dBmV, No Splitters, Downstream Perfect – Request Line Tech Visit

Hi, I’m looking for help with a persistent upstream signal issue that hasn’t been resolved by remote troubleshooting. Situation: Modem connected directly from wall jack (no splitters) Xfinity performed a remote reset/reprovision, but levels did not change Downstream (looks good) Power: ~+6 dBmV acro

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user_svtvlh Good morning! Thank you for reaching out for assistance with your billing and services through our Xfinity Forums. I'd be happy to take a look at your account, and see what the next best step is going to be in resolving your account. To b

XfinityKassie

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12 hours ago

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Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc

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Comcast Xfinity internet not connected. Fix it please.

Internet not connected

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Customer Service

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Hi user_eqtugu! Thanks for visiting our Xfinity Forum. We value and appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I can confirm that customers were notified about the removal o

XfinityAmira

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12 hours ago

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Complaint Regarding Removal of AutoPay Discount Without Notice

To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J

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