Xfinity Community Forum

Xfinity Mobile $1,100 Promotion Not Honored – FCC Complaint Filed 👉 Este título:

I am reporting an issue with a $1,100 promotional offer that has not been honored. I signed up for a promotion offering up to $1,100 off an iPhone with a required Premium Unlimited plan. This offer was clearly presented and later confirmed. After completing the transaction and trading in my device,

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Plan

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Xfinity support

Sometimes I'm only getting under 10mbs when testing gateway speed. Sometimes only zero. Nothing works. Then randomly goes past 1000mbs. I already swapped out my router to the newest version at the store. Any ideas?

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Your Home Network

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@XfinityDuron I presume reply in DM?

jim-r2

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16 hours ago

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Unable to manage gateway settings through xfinity app or via the device's management page (Primary account holder)

Usually, I manage the gateway device directly via its admin portal on my local network. However, this has stopped working with the message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app." However, in

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Your code has been sent.

XfinityDuron

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16 hours ago

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Unable to manage gateway settings through xfinity app or via the device's management page (Primary account holder)

Usually, I manage the gateway device directly via its admin portal on my local network. However, this has stopped working with the message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app." However, in

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Valorant lag

I stopped playing the game about 8 months ago due to my ping spikes but I want to get back in. It worked perfectly before that , no high ping no lag but now the game has become unplayable for me. Everytime I log in to check if the network issue is fixed , it isn’t. I’m not using Ethernet and I prefe

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Customer Service

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Missing Equipment

so i’m trying to close my xfinity services that i haven’t used in 3 years due to being on my husbands plan but i need to submit a ticket that i have lost the equipment and have been directed to post on this forum to be able to submit said ticket.

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Customer Service

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@XfinityDuron please use the primary phone number please

jim-r2

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16 hours ago

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Unable to manage gateway settings through xfinity app or via the device's management page (Primary account holder)

Usually, I manage the gateway device directly via its admin portal on my local network. However, this has stopped working with the message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app." However, in

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Hey @user_wc0mig, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any Xfinity Video concerns you may have. Could you please provide us more details so we can best assist? Do you ha

XfinityDemitrius

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17 hours ago

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TV Service Issues [Edited]

My tv service is out

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Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?

XfinityDuron

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17 hours ago

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Unable to manage gateway settings through xfinity app or via the device's management page (Primary account holder)

Usually, I manage the gateway device directly via its admin portal on my local network. However, this has stopped working with the message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app." However, in

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Thank you for reaching out to our team here. I will be happy to look at any charges on your account from our side. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click the "New me

XfinityJohnG

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17 hours ago

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Why do you advertise a free year of mobile and then charge for it?

I have one line of xfinity mobile and the agent says it should be free. But its not and they can't fix it. Are you kidding me? How is one company so AWFUL at everything?

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Ljcamp213 You can find instructions for using the Xfinity Stream app/portal at the following link https://www.xfinity.com/support/articles/getting-started-xfinity-tv-website. Please let me know if this does not resolve the issue for you.

XfinityBrianH

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17 hours ago

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Xfinity stream

What is my zfinity stream log in

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Hello @user_4wqe03 and thank you for reaching out on our Xfinity Community forum. You can check your current balance any time by signing in to your account at Xfinity.com or using the Xfinity App and logging in with your Xfinity ID. If you

XfinityCliff

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17 hours ago

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what is my current balance

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what is my current balance

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Billing

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Why do you advertise a free year of mobile and then charge for it?

I have one line of xfinity mobile and the agent says it should be free. But its not and they can't fix it. Are you kidding me? How is one company so AWFUL at everything?

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Billing

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Modem rebooting

Please help. Modem reboots around the same time everyday. Tried different modems

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Your Home Network

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Hi arylands, Thank you for reaching out. Your email should be associated with your Xfinity ID followed by comcast.net. You can use the Xfinity ID look up here: https://idm.xfinity.com/myaccount/lookup if you're not sure what your Xfinity ID is, and y

XfinityVianney

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17 hours ago

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I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?

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@user_wpckez Thank you for taking the time to post here on Forums. You mentioned you've tried all the steps to fix this, what steps have you tried? Have you also checked to ensure both your tv and the stream app is updated?

XfinityKam

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17 hours ago

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Xfinity app on Roku TV

Xfinity stream app not working but was working fine last week. Error code TVAPP-00116. I've done all the steps to try to fix this. Please help!

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TV Service Issues [Edited]

My tv service is out

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Customer Service

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Julie yates 3 Salisbury Street Apt 1 Randolph Vermont 05060

user_pudvao

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17 hours ago

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Ordering information for remote device and my phone order

My device I ordered looking for the order in my account can't find it and the phone I am getting ordered it can't get information on that one too

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I’m glad to hear that worked @jws333! We appreciate your feedback. Our automated system is intended to help with basic troubleshooting and authentication before routing customers to the team of specialists related to the customer’s concer

XfinityAldrik

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17 hours ago

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paid my bill, shows it posted but showing no internet connection on my home connection

please help me, i need the internet on today. i already paid, i want credit for the day if i cant get help.

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