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@user_riglee Go ahead and send us a direct message with your full name and the service address. We will take a deeper look at the email and escalate if necessary. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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Hello @user_g3d8y3 We appreciate you reaching out here on Xfinity Forums. We would be happy to make the requested changes to your mobile and in-home accounts. Please send us a direct message with your full name and the service address, and we can get
Remove mobile care and flex box from bill
I need to remove mobile care. We have never used or requested the flex box.
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Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
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Customer Service
Still not receiving email when I'm at my office through Outlook. I have Comcast at home and TMLP at the office, in which I carry my PC back and forth everyday. I can receive Outlook email at home (Comcast) but not when I use my PC at work (TML
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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Hello @user_zha5pe we appreciate you leaving your complaint and the 20 years of service. I am sorry that no solution has been found to this point. Our team would be happy to assist with looking into all of your services to see what possible savings w
Trying to Lower my Bill [Edited]
I am leaving this review as I am utterly disgusted with what I have gone through in the last week. I've been trying to lower my existing accounts monthly charges. My monthly bill has gone up to $258 from $183. This is all due to 2 promotions that expired from a year ago, when I added on mobile servi
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Hello @theguru1974, I understand the importance of keeping those services running smoothly. I do want to let you know that we are merging away from the cable cards. However, I can do some troubleshooting to see if I can get you back online. In order
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
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My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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Customer Service
Hello @user_vm449c i completely understand the importance of keeping your bill to a minimum. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
Promo ending
My 24 month promotion is ending which is increasing my monthly bill from $40.30 to $94.73. I would like to know if there is any way to reduce my monthly total again.
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Good Afternoon, thank you so much for taking the time to reach out to us on the Xfinity Forums. Oh man, I am sorry to hear you are unable to set up port forwarding following the steps. I would be more than happy to dive into troubleshooting with you.
"View WiFi Equipment" Option Missing in Xfinity App
Hello, I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port f
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Good afternoon user_r1wy8m. We can certainly help you out with this. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
Cable line down in yard
There is a xfinity cable line down in my yard.I already had georgia power.The power company to come out.And they said it is a cable line.
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@XfinityAngie help me please, I need a real person above a Supervisor level who can SPEAK ENGLISH. I HAVE ALREADY SPENT OVER 8 hours on this and they do not seem to understand. I’m ready to go to court
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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Notice of Dispute
I have tried many times to get an answer to my questions. I was also told I would receive a credit on my mobile account...can someone help? [Edited: "Personal Information"] Tue, Jan 13, 12:26 PM (3 days ago)to CALM_complaints, me, MikeWhen will get a response from you or do you ignore your customers
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Customer Service
@XfinityAngie I don't have a link to move to Yahoo email either. How do I get the link? I have logged into the xfinity email on the web and see nothing about accepting the Yahoo terms or migration. Thank you!
Email migration
What if I misunderstood what the email migration was and missed the invite? How do I get it back?
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Please, please help me by getting me in touch with a English speaking COMCAST employee above a Supervisor level . we have been with you over 29 years and we got so [Edited: "Language"] by Comcast. [Edited: "Personal Information"]
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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Customer Service Issue unresolved
This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu
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Channels and Programming
Just more of the same run around, state your info and issue all over again only to be left in the same spot with no resolution
Formal Complaint Regarding Misrepresentation by Xfinity Mobile Agent Resulting in Loss of Trade-In Credits
Dear Xfinity Executive Support Team, I am writing to formally file a complaint against Xfinity Mobile for misrepresentation and loss of trade-in credits caused by one of your online customer agents. On 25th September 2025, I was offered a new mobile plan by an Xfinity Mobile agent through online cha
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Hello, lbiser! Thank you for reaching out to us here for help with the Xfinity Stream app. We appreciate you sharing the troubleshooting steps you've tried as well. Is this issue only happening on your Phone, or are other devices impacted as well? &n
XfinityThomasA
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19 hours ago
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Stream app keeps crashing
For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid
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