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Equipment ownership

Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast

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What email program are we using on the MacBook? Are you able to log in without issue on the MacBook to xfinity.com?

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

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Meanwhile, the comcast mail account that I previously (25 minutes ago) set up on the ipad, using the same password and userid, still works just fine, both to send and receive.

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

https://forums.xfinity.com/conversations/your-home-network/under-100mb-for-gigabyte-service-while-wired/69719dc318df686529742fa2?commentId=697270ce18df68652986eceb

 replied 

17 hours ago

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under 100mb for "gigabyte" service while wired

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

Question

Tried the same on my MacBook. Turned off VPN,  Deleted account, rebooted, tried to re-add the account: “can’t login” Tried to then login to the xfinity webpage: “password and account don’t match our information” Aaarrgghhh!

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

Hello @user_5maow9 is there a number being blocked from your device?

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2FA not working

I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.

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I am having the same issue!

 commented 

17 hours ago

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Landline not working

I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.

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@user_k2odiz​ note Cat 5 is only certified for 100mbps, and at 100’ that is definitely pushing any ability to “sneak in” higher speeds as there is a lot of crosstalk that will occur over the run. Cat5e and higher will have physical differences that

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under 100mb for "gigabyte" service while wired

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

Question

@XfinityBillie No, I have not seen any indication nor an email to migrate, and I still log in several times a week. "It is recommended, not required" anything else with that statement not mentioned? The previous information I got from "Upgrade your C

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

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@XfinityMarcus​ not having success with your instructions. Does this work in on a mobile device?

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Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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Getting a line buried

Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line! How can I get this resolved asap! The line runs right across my driveway!

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I turned off my VPN on the iPad, deleted my Comcast account from the apple mail app, then re-added it, and everything worked. Now I need to do the same with my iPhone and MacBook….

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

No my question has never been answered. It’s actually kind of stupid that xfinity could be blocking 2FA codes from a bank.

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2FA not working

I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.

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Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

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user_9s1otc, hello there and thank you for reaching out. I totally understand your concerns. That is a way to view your channel lineup through that website. The other way is to scroll through them which can be lengthy. I have seen the ability to upgr

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Standard vs. Subscribed Channels in bulk agreement

How may I find a list of standard (i.e., we get them without having to upgrade) channels in the bulk agreement for my neighborhood, and what upgrade packages are available? Every time I ask this question, the answer is that I can get it online by typing in my address. That only yields a master list

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Black Friday iPhone 17 Pro $206/mo Total (No Device Payments) + Free Line - Order #[Edited] Agent Error

Hi @XfinityRichard @XfinityEmilyB @XfinitySophie, Xfinity Mobile sales agent offered Black Friday bundle (~11/29/2025 phone call): iPhone 17 Pro 256GB at $206/mo TOTAL (internet + FREE phone/line, ZERO device payments), gateway internet included. Order #[Edited: "Personal Information"] placed 11/29—

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Moved to Customer Service as this has nothing to do with the Guidelines.

 commented 

17 hours ago

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2FA not working

I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.

Question

Thank you for providing those detailed technical logs @user_w8hezw. Those specific codes, particularly the SYNC Timing Synchronization failures and T3/T4 timeouts (No Ranging Response), typically indicates a signal issue where your modem is strugglin

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Lost MDD Timeout

For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for

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