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I eventually got someone on the phone to help me. They are going to put a manual credit on my account for the promotional deal I lost. I am just waiting for them to confirm with the financial department and get back to me.
Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
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We may need to take a look at a few other things in your account. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
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@user_bidwjf what is the termination fee for my account if I move to another carrier for the internet service? If you're in a contract it would be $10 per the number of months left on the contract. If you're not in a contract there wouldn't
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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@user_2ywn6v I too am having problems, specifically expanding the left column which contains folder and sub folder names that are longer than a dozen or more letters, also when I rename folders so they fit - the renamed folders do not stay renamed.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Yes, but my Xfinity App keeps going on TVGO mode. It asks me to record Live TV shows? It will not play current episodes or shows, extremely frustrating. My other two TVs work fine.
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
Question
Today, there has been an outage in my area to "enhance the network in (my) neighborhood." Directly following this work, my latency is as stable as it's ever been. I'll continue to monitor but at this very early moment, both traceroutes and pings are
Jitter problems
For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con
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@conmay09 Comcast/Xfinity should allow users who have already migrated to Yahoo because of the wording in the email & on the website, they should allow us to switch back now that we know it isn't mandatory!!!! If only it were that easy. You'v
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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@EG We appreciate you! Thank you, @user_fq3b9y, for meeting us here in our community. We'll gladly assist with getting an outlet installed. Is your apartment a new building? Have you checked all rooms to ensure there isn't a coaxial outl
Need a line ran in my apartment
Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?
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@conmay09 I don't accept the answer that those of us who switched are stuck with Yahoo. They messed up with this transition. First it was required, now it's not. So if I had waited, I wouldn't be in this mess with yahoo email. I think Comcast Xfini
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
@user_y1a7tq Thanks for the update. I am not showing that the account was verified. I do ask for your patience. Once you verify the account, I can proceed to assist you. Please send us a direct chat message with your full name and complete serv
Customer Service Moving My Service
Xfinity issue — duplicate accounts, unauthorized equipment, and poor support I moved service and ended up with two Xfinity accounts instead of a simple transfer. New equipment is being shipped to me without authorization, even though the existing gateway was the same model used at the new address an
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need a line ran in my apartment
Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?
Question
PC no Longer Able to Connect After Move, All Other Devices are Able to Connect and PC can Connect to Other Wi-Fi and Hotspots Without Issue
I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. The most frustrating of which has been my PC and it being unable to connect to the internet. Everything was working p
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Your Home Network
Need a line ran in my apartment
Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?
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Customer Service
Since going to Yahoo, we have been receiving calls to decrease our payments with xfinity and they have out username to access the account by call for the password verification number to change the password. So do I need to file a complaint with Yahoo
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for confirming that you are not seeing the bell icon @user_rc57a0. Please note that, for your privacy and security, we don’t collect or discuss personally identifiable information or account specific details publicly. That said, we&rs
I canceled because of CSR
[Edited: "Personal Information"] My cable through our HOA was discontinued as of May 1st. I had every intention of keeping my internet services that I pay separately for. April 29th I took my cable equipment to the Estero Florida location. I didn't have time to wait for a sales rep but was told I ha
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Hi there, @user_73b9kw. Thank you for reaching out on the Xfinity Forums for further help with your trade-in promotions. It is true that the promotional credits are applied monthly. If the devices are paid off early, it forfeits the remaining credits
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Loss of trade in promotion deal
I traded in 3 phones with Xfinity to get 3 brand new phones. The trade in deal was $600 per phone that would be dispersed in 24 installments of $25. In the store i asked if I could pay off what I still owed right away, and they said they couldn't without removing the promo. However they told me that
Question