Xfinity Community Forum

Hi there, @user_xaqjbv. Thanks for reaching out to us here on the Community Forum. We should be able to reach out to the local tech team to see where we are with this. Please send a direct message to us by clicking the chat icon in the upper right co

XfinityFrank

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6 hours ago

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

Hello, @user_kony4j thanks for being a long time customer! Our team will be more than happy to review all service options with you. We will need to work in a direct message when it comes to giving quotes and making account changes. You can use the Di

XfinityJosephA

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7 hours ago

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Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

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I just installed a new box and cannot get the remote to pair with it

user_0yyuvh

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7 hours ago

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pairing my remote to the box

I just installed a new box and cannot get the remote to pair with it

Question

Good afternoon elcapitan767 Congrats on the purchase of your new home. I wish that the service setup would have gone smoothly, and we do apologize that this was such an involved process. Typically, with a situation where the location exceeds that 3

XfinityThomasB

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7 hours ago

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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pairing my remote to the box

I just installed a new box and cannot get the remote to pair with it

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Channels and Programming

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Thank you for reaching out. I am sorry to hear you were without services. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/stat

XfinityDena

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7 hours ago

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Outage

Hello I am writing to get a refund for yesterday. Our Internet was out all day and all night and we had to go to several places to do homework. Our address is [Edited: "Personal Information"]. I am looking forward to hearing about my refund thank you. -Kathleen [Edited: "Personal Information"]

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

Question

@Mrp21 Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question

XfinityJustinC

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7 hours ago

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Refund Card Expired

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

Question

account is suspended

cannot access voicemail remotely. error says account is suspended.

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Home Phone Features

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Discount

How much are the discounted tickets to Universal studios as a reward member?

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Customer Service

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Good afternoon. Resetting your password is a pretty easy process. This link here below walks you through the whole process. Getting that reset will restore access to any of your Xfinity related logins for email and also the website or apps. h

XfinityThomasB

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7 hours ago

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Email

How do I get my comcast.net email back,I forgot my password

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Email

How do I get my comcast.net email back,I forgot my password

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Email

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@user_u158e5 You can view your bill online using the xfinity.com website login with your Xfinity ID and password, select Billing & Pay from the top menu, choose View Bill & Transaction History then select Bill Details screen to see more

XfinityBradM

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7 hours ago

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my subscription.

What am I paying for. What is my monthly payment?

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Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

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Billing

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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Customer Service

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

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Customer Service

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Good morning user_nxmuz1 thank you so much for taking the time and sharing your experience here on our Xfinity Forums. We make payment arrangements and installment plans available for customers who need them, and issues like this are never what we'd

XfinityAlfonso

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7 hours ago

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Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

Question

@user_onbp97 Unfortunately, once you've moved to Yahoo! Mail there is no going back to Xfinity.

XfinityPeterH

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7 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

user_b41df5 Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Click "Sign

XfinityBenjaminM

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7 hours ago

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Roberto with Executive Resolutions will NOT answer his phone

I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional

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