Xfinity Community Forum

The first picture you provided has the web address with 'http://tesla.com' whereas their website runs off of https. Let's have you update the address to include the s before the colon and see if that does the trick. As far as the app is considered ha

XfinityBradM

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6 hours ago

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Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

Question

I checked and my Xfinity account reflects the upgrade. No I did not call Peacock because Xfinity is responsable. The problem started 2 days ago after the upgrade. Customer service was dispicable.

sedulous

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6 hours ago

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Technician problem

After 2 calls and attempts to fix my new Peacock Premium Plus I was told by the advanced tec Xfinity doesn’t have it. I tried to explain I do have it on my account and it works on my IPad NOT on tv’s. It shows purchased and I received an email welcoming me by Xfinity yesterday. He insisted you don’t

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U

I'm trying to send you a direct message. I can't find the icon for private chat or messages. Thanks

user_of0v59

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6 hours ago

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Xfinity Broke my S34 Ultra

I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I

Question

@user_udczp5 This is a great question. You can go into any Xfinity store to upgrade today! You can use this link to locate a store https://www.xfinity.com/support/store-selector/ The Xfinity App is free to download and after logging in you an upgrad

XfinityKei

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6 hours ago

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I need to speak to a customer service human

I would like to speak to a live Custer service human

Question

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Hello, how can I get in touch with someone directly? I tried again thos morning by chat. Another 2 hours lost and no resolution.

user_of0v59

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6 hours ago

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Xfinity Broke my S34 Ultra

I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I

Question

I see. Yes, this is a secondary box and the main box is an XG1v4. My concern with the Xi6 box is that it is wireless and the speeds would not be as fast as a box with an antenna coax connection.

rja52

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6 hours ago

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Want to replace new cable box with XG1V4

I recently ordered a new cable box for my 4k tv over the phone. I asked for a 4K UHD compatible box with RF cable connector. I was sent a wireless cable box. I took this box to the local xfinity store and was given another box with an RF connector. However, this box is a PXD01 and is not 4K compatib

Question

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@XfinityFrank its for tesla website and tesla mobile app. first image is from the website 2nd image is mobile app 3rd image is mobile app without xfinity internet, it works well so this is realy importent because i never use car key and just use m

hirot

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6 hours ago

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Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

Question

The "getstarted" link that @XfinityKei posted is not the correct one for finding out the UserIDs on your account. https://www.xfinity.com/support/articles/create-xfinity-username says the purpose of that URL is to "create an Xfinity ID". Instead use

BruceW

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6 hours ago

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KD

Primary turned to member

Hi, I've had xfinity for a few years now and noticed that I am a member and not the primary so I cant make changes to my account even though my name is the only one listed. My name is listed as member, not primary. When I did the check to see what other ID might be connected to my account, the prima

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How can I upgrade my TV Boxes to XG1v4 or Xi6 ?

user_udczp5

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6 hours ago

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I need to speak to a customer service human

I would like to speak to a live Custer service human

Question

We would never advise leaving a balance on any account as that will have a negative impact on your overall credit score, however, it is your account to deal with how you please. Should you need any further assistance with your Xfinity account we are

XfinityBradM

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6 hours ago

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Transfer my service [Edited]

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally

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Device

I got a message from you that acnew device logged into my service

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Your Home Network

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Hi, @hirot! Which apps and websites are you unable to access, and what message do you receive when you try?

XfinityFrank

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6 hours ago

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Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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And another thing I am so sick and tired of hearing you guys say how you greatly appreciate your customers and you greatly appreciate the feedback because no you don't. If you did none of this would be happening. And I am also tired of hearing well y

user_9340cf

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6 hours ago

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Transfer my service [Edited]

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally

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@XfinityDemitrius I figured it out on my own definitely not with the help of XFinity support. I transferred my number and within a few hours I had a collections notice in my email. Then I get an email that states why I left Xfinity to take the surve

user_9340cf

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6 hours ago

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Transfer my service [Edited]

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally

Question

user_8zwnc1 Hi there! Thanks for using our Forums and for contacting our team directly. Are you still having issues with your TV, if so we are here happy to help.

XfinityJorge

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6 hours ago

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reboot tv

tv will not connect need to restart

Question

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same here, i also cant access the app and website with xfinity internet, without that it works fine

hirot

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6 hours ago

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Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

Question

Hi there, @user_hg0eee! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your TV. Could you let us know some more details on what you're experiencing exactly, so we can assist?

XfinityFrank

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6 hours ago

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Getting my tv on

I have tried on line help and it’s useless. I have gone to the store and they didn’t know what to do. Why get repairman to come fix the problem. I am an 80 year old and want my tv back on. Please!

Question

I am on a bulk rate with my condo, i have had Extra innings added the last 4 years. When i look to sign up it tells me to call in for help. Cannot get anyone on the phone. Why can i not sign up without the help of calling in where they sometimes seem

metfan53

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6 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

Question

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Getting my tv on

I have tried on line help and it’s useless. I have gone to the store and they didn’t know what to do. Why get repairman to come fix the problem. I am an 80 year old and want my tv back on. Please!

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Customer Service

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You're very welcome, and thank you so much for your loyalty with us @user_tmlt25! We will be in touch very soon!

XfinityAdrienne

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6 hours ago

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Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4

Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo

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