Xfinity Community Forum

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XfinityTommy, -Thanks for your prompt reply to my earlier Forum post today! -Yes, current “rules” for Xfinity Seasonal Convenience Plan [SCP] service now state 6-month use in a rolling 12-month period. From my documented screenshots and .docx files

user_govz10

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8 hours ago

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No extension WiFi Seasonal Convenience Plan

This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan? https://www.xfinity.com/seasonal Very perplexed! There are no tags for this situation!

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Billing and phone trade in

At the beginning of January I traded in my phone with Xfinity because they promised me a cheaper rate then AT&T in switching my service ($7 a month for my phone) In the store they had to submit a ticket because he did something incorrectly. So he submitted a ticket and kept my phone at the store. I

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Plan

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Hi user_0tm8zq! We appreciate you taking the time to reach out on our Xfinity Forum regarding this line-bury request. My team would be more than happy to further assist you with this request. Please note that during our "winter hold" period, delays i

XfinityAmira

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8 hours ago

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Orange cable

Can you guys bury the orange cable that is running across my property?

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@user_jjyl3 when there are reported interruptions, I know that the automated system will revert to the interruption making it difficult to get in touch with an agent. I'd definitely like to review further and see what I can find regarding the interru

XfinityJustinC

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8 hours ago

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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@user_rcc1h4 Thanks for letting me know you're able to log in, and you've toggled that setting on in your Xfinity App! Are you connected using a VPN, bridge mode or using your own modem? Some features are not available when you're in bridge modem. &

XfinityKei

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8 hours ago

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Need to change channel on 5 gHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your concerns about the line you want buried. You are in the right place and we are happy to assist you today. Is your service being impacted by the line on the floor

XfinityRoberto

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8 hours ago

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Bury line

I need my line that was installed last year buried.

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Bury line

I need my line that was installed last year buried.

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Customer Service

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Hi Justin, I mean I do tech support for other ISP’s so I understand it’s just hard when I can’t get a human agent on the line no matter what. It’s just that for the past few days there have been way too many outages. I am not sure if it has somethin

user_jjyl3

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8 hours ago

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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Hello, @user_jjyl3 thank you for reaching out over Xfinity Forums. I work from home myself and completely understand where you're coming from regarding needing to have your home network up and running. I rely on my service daily as well, and would be

XfinityJustinC

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8 hours ago

to the conversation:

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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How do I send a request? We can't cut the grass.

user_0tm8zq

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8 hours ago

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Orange cable

Can you guys bury the orange cable that is running across my property?

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2nd Modem Disabled Without My Consent

On April 17 I called Xfinity to inquire about improving my WiFi speed and reducing my monthly bill. I spoke with Tony (supervisor Melissa [Edited: "Personal Information"]) who offered to reduce channels from 185 to 125, remove my paid Hulu subscription ($18.99) and replace it with Disney+/Hulu+ free

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Customer Service

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Orange cable

Can you guys bury the orange cable that is running across my property?

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Customer Service

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user_itib6z Good afternoon! How can we with the bill? Appreciate you getting our team in the loop.

XfinityTommy

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8 hours ago

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A live chat with agent

I am trying to talk to a live agent about a bill

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Concern moved here to the Xfinity Voice help section.

EG

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8 hours ago

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land line not fully functioning

Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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Customer Service

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Hello, Thank you for taking the time to respond. However it seems I was not articulate enough. I have admin access to the device from the web browser (so in essence I have already done the above :-)) and that should give me admin rights to allow ch

user_rcc1h4

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8 hours ago

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Need to change channel on 5 gHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

to the conversation:

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A live chat with agent

I am trying to talk to a live agent about a bill

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Good Morning, @user_rmmmgm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your phone number, that is certainly not what we want for our customers. I would b

XfinityAdrienne

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8 hours ago

to the conversation:

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land line not fully functioning

Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get

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@user_c4545d Thanks for reaching out to us, we do apologize for any inconvenience for having our Xfinity app. We do offer other ways to pay for your monthly bill via https://www.xfinity.com/overview Can you tell me what issues you're h

XfinityOrlandoM

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8 hours ago

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Your App is not working

Would like to pay my bill

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I just sent a test email to my comcast.net email and it did not come to my yahoo email.

user_5b0fd4

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8 hours ago

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comcast.net email

want to log into my comcast.net email

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