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They told me to go and swap it out when I called customer service about it. I can’t recall how long ago it was switched out though
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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@Cheapest Thank you for that information. It does sound like they were pretty thorough with the last tech visit, so that is great to hear, and the most recent modem swap was done with an in-store pick-up after that visit. About how long ago was the l
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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The tech checked line in from the pole , line to the pole etc. Then changed out the coax port in the wall as the backfacing portion was supposedly bent. Seemed fine for a while but now similar issues. New gateway and cable as stated&nbs
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_hk80f4 Thank you for the update. I am glad you were able to get that information and confirmation of the speeds available in your area. We are also a corporate-level team that manages and maintains the Xfinity community forms if you need assista
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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@XfinityAmandaB the coax wall port was changed out a while ago after intermittent issues throughout my first year in the house. This recent modem they told me to just go and swap the two. I did and a new coax cord they gave me as well.
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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Figure out rental equipment/internet plans and AI assistant
Could someone please let me know how to connect to a human Xfinity employee to discuss a large change in my bill? My internet bill is about to double from what it was a month ago, and I'd like to talk to an Xfinity employee to discuss my options before I look into cancelling and getting internet els
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Billing
Update:Got in touch with corporate representative. Marketing team is misleading all their customers and going to probably get a lawsuit soon. They onboarded me for their "Next Gen" package-- which anyone with common sense would assume that might be c
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
Question
Good afternoon user_6y18wo. I will be happy to look into this for you. I do have a couple questions, did the phone meet all the trade-in criteria? You can view that information here. How did you trade in the device? Did you ship it in or bring it to
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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Thanks for taking time to post on our Xfinity Community Forums page, @Strix_varia. I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to
"Your device details are unavailable"
I'm trying to create a UPS label to return my modem to Xfinity, but I keep getting the error message "Your device details are unavailable at this time." I've tried several times over the last 3 days.
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Cheapest Thank you for stopping in for help with your connection drop and your gateways resetting. That would be frustrating, and we appreciate the chance to help. If you would like to compare your signal levels to what we recommend, our expert
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
Question
"Your device details are unavailable"
I'm trying to create a UPS label to return my modem to Xfinity, but I keep getting the error message "Your device details are unavailable at this time." I've tried several times over the last 3 days.
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Customer Service
Good afternoon user_603r66. I can certainly understand needing to extend a payment date. Here is some information on options that may be of assistance. Please let me know if this helps.
XfinityJon
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Need help extending payment
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