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@XfinityJorge Thank you Jorge. By chance can you replace the node that controls viewing in my area (Elk Grove). That is what has been identified as the primary culprit, at least according to the corporate office. I remain vigilant in meticulously do
Multiple viewing interruptions
Has anyone out there encountered multiple television interruptions? On a daily basis now, since at least October 2025, throughout the day - on any given television set - I have picture freezing, screen going black, multiple error messages, dropped audio, etc. This goes on all day, every day. I have
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@user_wla285 I see one of our awesome forum experts dropped a golden nugget of a tip on this post! That's a great post to review if you're having connection issues. If you're still having connection issues let us know the troubleshooting steps you've
support
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.
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@tooRew2btrue I'm glad you found the help you were looking for NOW services. No, there isn't a separate online support channel for our email accounts. You can use the Xfinity Assistant or I can help you through here.
Email Password Reset - Xfinity NOW - comcast.net Email
I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp
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Concern moved here to the E-mail help section.
Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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Greetings, @user_pd0g6r! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your X1 box, but you have definitely com
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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user_v9xz2t, Thank you for reaching out to Xfinity Support. I would be happy to look over your account and see what we can do. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdquo
Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
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@hingadingadergin @XfinityThomasB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for whic
Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.
I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho
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Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
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Billing
@ML579 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
Downstream/Upstream Power Level issues with new modem
I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u
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Hey there, @aluminum! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to log into your account. I appreciate you asking some troubleshooting det
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
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I used the NOW online assistant and was given the instructions above: call 1-800-XFINITY. The reason I made this forum post is because none of the online support options provide a way to reset email password. Is there a separate online support channe
Email Password Reset - Xfinity NOW - comcast.net Email
I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp
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user_cy756k We have received your direct message and look forward to continuing there.
Internet service cancellation request issue
I'm checking on a cancellation request I made over the phone on Jan 14th for account [Edited: "Personal Information"] . The agent said the system was down and they couldn't give me a ticket number or email, but promised a backdated stop date of January 14th and a refund for the Jan 15–21 period. Can
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@user_aw0z82 Another clue--------the dates quoted in the message are a year old. Just sayin
Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
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Yes. BTW - I tried responding to this message with Firefox and encountered the same problem - when asked to sign on with the popup box, I entered my username and the username popup would not proceed to the password popup. I got out of Fi
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
Question
Internet service cancellation request issue
I'm checking on a cancellation request I made over the phone on Jan 14th for account [Edited: "Personal Information"] . The agent said the system was down and they couldn't give me a ticket number or email, but promised a backdated stop date of January 14th and a refund for the Jan 15–21 period. Can
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Customer Service
@user_8rw9zf - We'd love to help make this easier however we can! To see all plans and their channels for your specific area without getting stuck on the Latino or high-tier pages, follow these steps: 1. The "Moving There" Trick (Best for Comparing
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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new router and i don't have 2.4ghz option any longer and my wireless printer won't work
new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.
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Your Home Network
@user_wdznlo, thanks for that extra information. If you use the voice feature on the remote and say "cowboy channel", let me know if it goes to another channel. It is possible that the channel moved.
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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@H_Ethan Thanks for getting back to us. I am not finding any information about known issues on our side. I'm wondering if this is a device settings issue. I believe a factory reset is an option and to try setting up your ringtones again. Before we g
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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I am struggling with my bill. Last year I added my 17 yr old grandson to my phone acct and he was living in the [edit: personal information] Washington area. He became homeless and was on the streets. An older man grabbed him up and robbed him of his
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Billing financial department
Some to financial department yesterday was told that if service was interrupted again to contact back today to restore
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