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Escalation Needed – Ongoing Service Failure Leaving Me Without a Working Phone
I am writing to request immediate executive-level assistance regarding a serious service failure that has left me without a functioning phone for three days despite extensive contact with Xfinity Mobile support. 3 days of calling xfinity and still without a working phone!!! On December 6, 2025, my b
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Devices
At that snapshot in time, the downstream channels 28 to 33 were on the low / weak side and channel 34's power and SNR values are out of spec. Also, the upstream is a bit on the high side and they may be intermittently fluctuating even higher to out o
UCD invalid or channel unusable
I am experiencing daily modem resets in the morning between around 5:40 AM and 5:50 AM. My modem (Motorola MB8600) log shows repeating Critical Errors at this exact time, specifically "CMSTATUS:US_Diplexer_Mode_Change" and "UCD invalid or channel unusable". This indicates a command or maintenance ac
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Down Cable Wires
We had a snowstorm and a tree branch fell and pulled the wire that connects our house out of the pole. Xfinity said the earliest they’ll send a technician is 2 days from now. I work from home and need it addressed sooner. This is one of countless issues I’ve had with Xfinity/Comcast over the years.
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Hello, I just wanted to let you know there are no new updates yet, but we are still keeping an eye on this issue.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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user_zyiay2 Thank you for taking the time to reach out to us here on our Xfinity Forums! I am more than happy to look into your concern regarding the gift card. To get started, please send us a DM to Xfinity Support with your full name and address.To
Never received prepaid card
When I signed up for Xfinity mobile, I was promised a $500 prepaid gift card if I paid off my phone with my old carrier since the payoff amount was greater than $500. I have called at least 10 times, tried going into the store twice and have still not received a prepaid card.
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user_s8kukh when you have a chance send us a direct message, so we can review your account and bill. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, yo
Xfinity Support
[Edited: "Personal Information"] i returned on 11/20 at 3pm I paid my last bill in December but there is no usage in December for a January Bill which I was emailed to pay. Service and equipment should already be cancelled at address and no further payments. Thank you.
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I need yo check my emails
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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I am a customer for Xfinity email
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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Greetings @user_9su4in, and thank you for posting to the Xfinity forums. Like my other colleagues have asked others with this issue, do you know if you made any changes to your services lately?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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user_p2inmu I am glad to hear Lana was able to help! Please let us know if you have any other questions or concerns.
Customer service
Lana was extremely helpful to resolving my issue today. I will be requesting her for any future issue me or my family may have!
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Xfinity Support
[Edited: "Personal Information"] i returned on 11/20 at 3pm I paid my last bill in December but there is no usage in December for a January Bill which I was emailed to pay. Service and equipment should already be cancelled at address and no further payments. Thank you.
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Billing
Hi there @wa_moses let's get your account pulled up so I can go over the promotions that we have available. Please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard Please
Want to keep my email address after cancelling Internet but keeping TV and Phone
I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se
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Customer service
Lana was extremely helpful to resolving my issue today. I will be requesting her for any future issue me or my family may have!
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Xfinity Compliments
Thanks for the swift reply, Richard. My wife has her reasons for wanting to keep the Voice service. However, I’m not interested in paying for an Internet plan twice. Is there an ultra cheap Internet plan that we can switch to so that we can maintai
Want to keep my email address after cancelling Internet but keeping TV and Phone
I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se
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Hi there, @wa_moses Thank you for your reply. If you cancel Xfinity Internet you would not be able to keep your Xfinity Voice since Xfinity Internet is needed for that service. Yes, if you keep your Xfinity TV and Voice services, your Xfinity email a
Want to keep my email address after cancelling Internet but keeping TV and Phone
I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se
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user_rono Hello and thank you for reaching out via our Xfinity Community Forums. That is a fantastic question, and I apologize for the difficulty you've had finding a direct, comprehensive channel list! It can be frustrating when the general listings
XfinityChristy
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Difference in TV channels between existing Popular TV package and new TV Plus package
Channel TV Plus TV Premium Popular A&E x x A&E HD East (A&E) x x ACC Network x ACC Network x AFRO x x AMC x x AMC HD (AMC) x x American Heroes Channel (American Heroes) x American Heroes Channel HD (American Heroes) x Animal Planet x x Animal Planet HD (Animal Planet) x x ASPiRE HD (ASPiRE) x x AXS
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