Xfinity Community Forum

U

Bill amount

I do not understand why my bill is so high

Question

•

Customer Service

7

1

0

U

I need full installation at my appointment tomarrow

I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set up.

Question

•

Devices and Equipment

4

0

Thanks for taking the time to reach out with your mobile billing concerns @user_5gho77. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I

XfinityQuemekia

commented

20 hours ago

to the conversation:

0

U

Xfinity mobile

I need to know what my order balance is with Xfinity mobile. My account was closed 4 months ago and I am still being billed. I cannot make a payment online or in the app either

Question

Hello @OO7Goofy, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different),

XfinityChelseaB

commented

20 hours ago

to the conversation:

0

O

Netgear CM3000 Partial Upstream OFDMA Lock (Only One Channel) After Tech Reprovision & Factory Reset – Upload Capped ~36-67 Mbps on Gigabit

I have a Netgear Nighthawk CM3000 cable modem on the Gigabit x2 plan (2000 Mbps down / 250 Mbps up). After a field tech came out and attempted reprovisioning, plus multiple chat/phone attempts and a full factory reset on the modem, the upstream is still only partially provisioned. Current modem stat

Question

Hi @user_x536vy, it sounds like some network improvements are on the way. Have things cleared up since your original posting?

XfinityJustinM

commented

20 hours ago

to the conversation:

0

U

TV not working

You have been doing work for the last 4 days in the neighborhood and it is still not finished. Today however my TV service if not working, I get error message concerning unable to connect, What gives??????

Question

Speed is down again...

Xfinity isn't keeping its speed guarantee in Delaware. I'm suppose to receive 300Mbps and I'm barely reaching 200Mbps. I restarted all my devices and modem, yet I see no change.

Question

•

Your Home Network

11

0

U

I need to recover my email [Edited]

the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?

Question

•

Xfinity App

5

3

0

bar_knee I wouldn't have the exact information as to why the new changes come in, but there are always updates coming through for improvement.

XfinityShawn

commented

21 hours ago

to the conversation:

0

30 second skip on remote

The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu

Question

Hi there @user_lllkww, I want to sincerely apologize for your experience. What you’ve described is absolutely not our standard practice, any plan change requires your digital or verbal consent. If you could send our team a direct message with y

XfinityQuemekia

commented

21 hours ago

to the conversation:

0

U

Xfinity agent changed my Plan Without my Consent

Feb 20 2026 I called in to Xfinity customer service to state my Peacock service was not working- she changed my entire plan without asking me!! No text approval no verbal recommendation..nothing. I told her I was very aware x1 preferred plan I was on I was was grandfathered in and I was happy with”

Question

You will need to log into the admin tool. Go to Gateway, Connection, Wi-Fi, edit. You will see the option to turn off Wi-Fi

XfinityDuron

replied

21 hours ago

to the conversation:

0

U

Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower

Question

U

I have DMed the Xfinity support as suggested. Waiting for a response. In the meantime I will wait for the tech on Monday and report back with an update.

user_ktimqc

commented

21 hours ago

to the conversation:

0

U

intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

As of 2-14-26 there is no "WiFi equipment " selection in the xfinity App anymore so now what? [Edited: "Personal Information"]

Jerryosch

replied

21 hours ago

to the conversation:

0

P

wifi settings

Hi, I am looking to update my wifi settings. I am being redirected to xfinity mobile app and the app is useless. I cannot find my active router. I need help with this.

Question

I'm in a similar situation I'm not able to get access to set the xfinity modem router into "Bridge mode" so I can use my TP-Link Deco X55 Pro 2.5G Mesh router with 2 access points. Right now I see the xfinity modem is using a 10. IP range and my Deco

Jerryosch

replied

21 hours ago

to the conversation:

0

Now all access to wifi settings have been removed, how to configure router from MacOS

Due to arthritis I can't use mobile phones. I therefor only have MacOS. Until recently I could login to my local access point and configure settings on the access point itself. Now I am compelled to use the Xfi app to make any changes (this didn't used to be the case) but Xfinity have not clicked th

Question

U

Xfinity agent changed my Plan Without my Consent

Feb 20 2026 I called in to Xfinity customer service to state my Peacock service was not working- she changed my entire plan without asking me!! No text approval no verbal recommendation..nothing. I told her I was very aware x1 preferred plan I was on I was was grandfathered in and I was happy with”

Question

•

Billing

7

1

0

U

I am doing this right now

user_ktimqc

replied

21 hours ago

to the conversation:

0

U

intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

@user_ktimqc @XfinityNatalie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

commented

22 hours ago

to the conversation:

0

U

intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

U

Same issue here in IL. Did all the trouble shooting had a tech out twice said nothing they could do since it showed everything was working on their end. The weather warmed up, and my service is back to normal. Now that I know this is what happens, I

user_nc3fqf

commented

22 hours ago

to the conversation:

0

U

Internet Stops Working When Cold

Live in Indiana. It has just became cold. My internet has been going out whenever it becomes cold outside and comes back on when it is slightly above freezing. I'm getting frustrated, because I can't even get this complaint in front of someone until a technician comes out. And when he comes out he w

Question

user_ox841c - Hello, and thank you for reaching out to us for assistance with your Xfinity TV service. I understand how important it is to be able to enjoy your shows without interruption, and I’m here to help. Based on the error message you sh

XfinityThomasA

commented

22 hours ago

to the conversation:

0

U

No picture

Oops unfortunately this feature is not working. Our engineers are hard at work to resolve this problem. Error message across my screen. I can hear the station but no picture

Question

U

They don’t seem to pass off to the APs. And a device on the band sent by the router isn’t recognized by a device on the band sent by the APs. It’s the same network name and password. Only one network is available in the house. Yet they don’t cooperat

user_8693c5

replied

22 hours ago

to the conversation:

0

U

Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower

Question

Hey there, user_ktimqc! Thanks for posting on our XFINITY Community forum. I know how important it is to stay connected at all times especially during gaming sessions. Rest assured, our team is here to help! We will dig deeper into this matter to che

XfinityNatalie

commented

22 hours ago

to the conversation:

0

1

U

intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question