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user_dfbe2o Please continue to use the new version of Outlook. Our team is aware that Outlook Classic is having some issues syncing properly.
I cannot connect to imap server from outlook classic or Iphone
I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a
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user_artlhc, This isn't the experience we ever strive for and truly want to help. Here are the detailed steps to direct message us below. Please let us know if this helps. I also recommend clearing the cache and cookies on your browser. Click
Account help
Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s
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Thanks for reaching back, we're unaware of any known issues with the streaming app working on apple TV as long as you're device is a Apple TV 4K or Apple TV HD (4th gen or newer) running tvOS 15 or later Can you give me a little more de
Stream app still has issues with sound on Apple tv
Tried all the troubleshooting which did not work. I have used you tube tv with no issues. Xfinity needs to put some effort into this or offers competitors app that does work.
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@D-man I just tried that same link my colleague shared on my computer and it worked for me. Do you by any chance have another device you can use to try and access that website? Have you tried using a different web browser?
I still can't find a comparison of the different channel tiers
I don't know why this is so hard. Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package. Can someone show me a com
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I’ve tried to send a direct message but as usual with Xfinity I not able to by tapping on the link you gave me.
Account help
Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s
Question
That is one of the sites I have been trying that does not work. It always times out and says page not available or to delete my cookies. Deleting cookies does not work, as this page still does not load.
I still can't find a comparison of the different channel tiers
I don't know why this is so hard. Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package. Can someone show me a com
Question
Hi there and welcome to Comcast! i am sorry to hear that your service had been cutting out and in. You are in the right place and we are happy to assist you day. Please send us a direct chat message with your full name and complete service address to
No Internet For THREE Days And No Help Available
No internet for three days and I can’t talk to anyone until the “issue” is fixed! No ETA! Just some daily text telling me “Your issue should be fixed as soon as possible”. Well no kidding!!! can someone please tell me when I can expect some info? I can’t work from home and had to pass off work to so
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Promotion ended; can’t afford my bill
I was not aware my promotional discounts ended, and now I’ve been hit with a bill that is almost double what I’ve been paying for the last two years (and is completely out of my budget). After years of miscellaneous issues with my xfinity service, this feels like it could be what finally causes me t
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Billing
Feldo Hey there! We are sorry to hear you are having issues again and we are happy to help. Please follow the instrucstions above to send us a DM and we are here to work together on this.
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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@XfinityBenjaminM wrote: "... You should be able to view your Forums profile and disable your account." You are exactly right. We should be able to disable our accounts. But, since no such option exists in our Forum profiles, this does not appear to
I want to be deleted from this community forum. I accidentally joined.
How do I unsubscribe from this community! I accidentally joined.
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user_f051kv That is certainly concerning, and I would be happy to look into the shipping concern. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to X
Router
Xfinity stated that sending a router or modem to my home via UPS. Received delivery notice from UPS but don’t see any packages.
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user_isr539 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your promotion and loyalty discount. Keeping your services within a manageable budget is important these days. I'd be happy to take a look and confirm the email
Great news! We’re giving you a loyalty discount (representative had no idea what I was talking about)
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Router
Xfinity stated that sending a router or modem to my home via UPS. Received delivery notice from UPS but don’t see any packages.
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@user_897018 Did you power-cycle the XB8, let it fully sync up, and then power-cycle the TP link router after you placed the XB8 into bridge mode ?
Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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Hi there and welcome to Comcast! I am sorry to hear that your new account has been canceled after your transfer of service order. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full na
Service Shut Down After Address Change — Self-Install Was Working, No Notification Given
Hi Xfinity Community, I’m hoping a Community Specialist can help review an issue with my account, as I’ve been going in circles with support. I recently moved from Apartment 2553 to Apartment 2527 in the same building. I completed a self-install, and my internet service was working normally at the n
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My pleasure ! It's why I lurk. Happy surfing !
As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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@EG Thanks, this solved my issue.
As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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Aw724 I can certainly understand reaching out when billing goes above your budget, and happy to review new offers with you today! Can you send us a direct message with your full name, name of account holder (if different), and service address p
XfinityEricB
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Promotion ended; can’t afford my bill
I was not aware my promotional discounts ended, and now I’ve been hit with a bill that is almost double what I’ve been paying for the last two years (and is completely out of my budget). After years of miscellaneous issues with my xfinity service, this feels like it could be what finally causes me t
Question