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user_s61e97, sounds great. We support Xfinity Forums, X, Facebook, Reddit, and many more - so there may be a delay in response depending on current intake - please be patient with us as we receive hundreds to thousands of messages a day. We are here.
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
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Ii did , how long before they respond
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
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Thanks for meeting us here in our community, @user_v85g2n. It is important for you to acquire a return label from us and return it. Otherwise, you may still be charged for the full mobile cost. Please send us a message with your full name and address
Poor Xfinity Customer Service
How do I return an unopened box with cell phone to Xfinity. I have requested that the order be cancelled, the employee stated that I have to mail the cell phone back to Xfinity. It has been very difficult trying to get help from Xfinity.
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Infinity is going to lose me..
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Good afternoon @user_v8v4r4. If you could send our team a direct message with your full name and full address, we can check to see what happened, and work to restore you access to Peacock Premium. To send a "Direct Message" ("Private") message: &bu
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in
What happen to my comcast email account and how can I recover as I have accounts I used this email address and now I cannot sign in
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Xfinity App
Poor Xfinity Customer Service
How do I return an unopened box with cell phone to Xfinity. I have requested that the order be cancelled, the employee stated that I have to mail the cell phone back to Xfinity. It has been very difficult trying to get help from Xfinity.
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Customer Service
user_s61e97, we can certainly take a look for you. Promotions come and go and most times the ones that were enormously discounted never have any similar close to them. It is about the joy during that ride. I can tell you enjoy what you have. To move
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
Question
Accepted Solution
@Jackie_VT Anytime customers have feedback they would like to provide on a recent experience or a policy/process we currently have we would strongly recommend filling out our feedback form. There are other means to get in contact with a representat
Why do I have to post in a forum to get a pointer to another form that I need to fill out for a legal name change?
So, I'm posting here because XFinity is too stupid to have a place we can just download a form to submit a legal name change. Instead of a reasonable process, I have to 1. Post here so that I can send a DM so that I can then 2. DM support to get a form that I can finally 3. Submit the form with docu
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@Stimp1 Lets look into this together Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
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@XfinityKam Not sure what you mean by "mark a reply as the accepted answer". But no, I haven't received an answer or resolution. I have seen the channel lineup page.
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
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Xfinity Diamond member - can't activate peacock Hi, I am a diamond member with Xfinity and I recently lost access to Peacock Premium and I am trying to figure out how to activate the Peacock Premium benefit. The activate peacock page says I am n
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
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Devices
Still not fixed, one person came and couldn't replace the box because it's not what he does. Now being told someone replaced it in which they haven't. Please update on fixing
Broken outdoor ground box
Just bought a brand new home and cable ground box is totally broken, lock bolt sticks up and wont lock down due to damage. Have tried to call but can never talk to anyone
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Thanks for the post. NO, my question, or problem, has not been answered or resolved by Xfinity. Literally hrs of chatting and waiting with various reps with no positive response. Never able to speak to anyone. &nb
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
Question
Hey there, @user_oc3p5w! Thank you so much for taking the time to reach out to us here on Xfinity Forums! I am very sorry to hear about the experience with the location, it certainly is not what we want from our customers. I would be more than happy
Lack of costumer service
Dear Xfinity Customer Service, I am writing to formally express my disappointment regarding the service I experienced at your Jupiter Alton location. During my recent visit, I waited 1 hour and 10 minutes without any acknowledgment, update, or apology from staff. During that time, another customer s
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I wholeheartedly agree!! I have watched this station for years and can't stand the other options. All customers should be given decrease in their bill because we do not have the same service we have paid for!! I am ready to change to another cable co
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Xfinity has to start paying customers for loss of service or the class action lawsuit is inevitable.
user_xx1z23
commented
18 hours ago
to the conversation:
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Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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