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user_1qu8u3 Hello and thank you for reaching out via our Xfinity Community Forums. Have you had a chance to make sure you are on your home network and not a hotspot?
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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user_g9v6jr thank you for using the Xfinity Community Forums page to reach out regarding your options to reclaim a deposit. Can you send over a direct message with your full name and complete service address for us to take a closer look at your accou
Refund of 100$ deposit
Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?
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Xfinity incentive prepaid mastercsfd
Hi! The virtual Mastercard I received from Xfinity isn’t working.
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Customer Service
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Your Home Network
How do I get my $100 deposit back ?
Refund of 100$ deposit
Hi, I closed my Xfinity account on May 4 and returned the equipment. I had paid a $100 deposit when I opened the account, and the store employee told me the money would be refunded to my card. I still haven’t received the refund. Could you please check why and when I will get it?
Question
Hi there, @user_t999ln! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble watching football. Were you still having this problem after you posted?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
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Deactivate voicemail feature on landline
Please provide instructions on how to permanently deactivate voicemail feature on landline
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Home Phone Features
Hi there, @user_qyzdmz! While I don't have any details on why this is occurring, We do have a workaround. If you open up the HBO MAX app on X1 and navigate to the episode, you should be able to play it as normal. Sorry for the inconvenience!
The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode
HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w
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dmoney814 Thanks for reaching out for help with your streaming concern while in home. We can certainly help get the issue resolved for you. To confirm, is the device that is streaming connected to the main internet WiFi, and not something else like a
Xfinity stream
I’m home in my basement and can’t get certain channels on the Xfinity stream app. Please help.
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Xfinity support
looking to cancel my account or possibly downgrade to internet only
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Customer Service
user_0jvu12 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for this recurring billing error and the frustration it has caused. Paying for a device in full should be a seamless experience, and I completely understand
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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Update as of 1/13/26: A third technician came out, confirmed all the coax cables were working, incoming speeds were fine, and since I had multiple brand-new Hitron and Netgear modems, it had to be a provisioning issue on Xfinity's side. I asked him t
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
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@kam518 I would be more than happy to review your account to see if the new X Class service is available in the area. Let's continue our conversation via DM.
XfinityRaul
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Why is it taking so long to upgrade to Docsis 4.0?
I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de
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