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@kanishka42 First, thank you for choosing Xfinity as your service provider. I would be more than happy to assist you today. Yes, we can check the device's eligibility using the MAC address. To send a "Direct Message" to Xfinity Support: Go to
Check eligibility of used cable modem
Is there a way to verify whether a previously-used cable modem is eligible to connect to Xfinity? I understand that in some cases, the modem might already be associated with another customer, making it more difficult to re-use. I can provide the HFC MAC address of the modem in question.
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Thank you for reaching out to us @user_fm0hjp! Our team can certainly check if the retail store near you has an XG1v4 in stock. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinit
Upgrade DVR box
Hello, I have a fairly old DVR box: PX013ANM. I'd like to upgrade to the newest box, which I believe is a XG1v4. I have a retail store near me, so I can bring my old box in if I can confirm the newer box is available. Thanks, Stephani
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Hey there, user_uvjfuy! Thanks for posting on our XFINITY Community forum. It’s essential that our members can enjoy their TV with complete peace of mind. Rest assured, you have reached the right team to assist you with this matter. Please send
Keep getting error message to tighten connection
Error message: RDK-03013 please tighten your cable connections
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user_dlahk5, Thank you for reaching out and creating a new post. I see when you use the Xfinity App, from the Play store, that you are having trouble logging in. I understand you want to review your account and remove an unknown device that connected
Unable to log in
I tap my Xfinity app from my Payst9re app, When I tao it, app opens then n I thing but a.blank blue screen. I am simply unable to.access my log in! Also I was informed by Xfinity and unknown user has connected an APPMENDEVUCE- ( PHONE) to my account, It is not authorized by me nor do I own one singl
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Upgrade DVR box
Hello, I have a fairly old DVR box: PX013ANM. I'd like to upgrade to the newest box, which I believe is a XG1v4. I have a retail store near me, so I can bring my old box in if I can confirm the newer box is available. Thanks, Stephani
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Customer Service
@user_hxgn2d Thank you for taking time to reach out, can you explain to me what happens when you try to pair the remote with the above instructions.
Remote pairing
Just replaced the box and Netflix keeps coming up; trouble w pairing new remote
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Picture and sound froze for a few seconds: I have a non-smart TV (very old) and this occurred for approximately 4 hours last week. All connections are secure and I have the most up-to-date cable box. I "rebooted" the TV when it first started, but it
TV freezing randomly
North of Boston, MA. Yesterday (3/4) and today (3/5) the television has been randomly freezing - usually just a few seconds to maybe 10 seconds, but a handful of times it has been over a minute. Picture frozen (or occasionally black), no sound. Meanwhile internet is fine. I have 3 TVs, an X1 and 2 (
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Unable to log in
I tap my Xfinity app from my Payst9re app, When I tao it, app opens then n I thing but a.blank blue screen. I am simply unable to.access my log in! Also I was informed by Xfinity and unknown user has connected an APPMENDEVUCE- ( PHONE) to my account, It is not authorized by me nor do I own one singl
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Sign-In and Account Management
Fantastic, @user_0gzuqm In case you are unaware, we have recently rolled out a cool new Xfinity Rewards program, such as dollar movie nights, product discounts, plus there are tons of other awesome rewards. This link is a great resource to learn more
chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
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All good, Richard. Thanks
chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
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Why Won't my xfinity remote pair
Remote pairing
Just replaced the box and Netflix keeps coming up; trouble w pairing new remote
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@XfinityDuron just sent a message
New Modem Request/Service is Spotty
My internet is good… when it’s working. It has been consistently dropping in and out lately. 1. My modem is 5 years old and I would like a newer model. 2. I would like to know if if there is a service issue at my home
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E-mail received about prepaid card
I received an email with the following message: Action Required We noticed you never activated your Virtual Prepaid Mastercard we previously sent you. Click below, enter your activation code, and follow the onscreen instructions to claim your $180.00 prepaid card before it expires. I wasn’t sure if
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Flex
Understood, it does sound more of a modem issue, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon
New Modem Request/Service is Spotty
My internet is good… when it’s working. It has been consistently dropping in and out lately. 1. My modem is 5 years old and I would like a newer model. 2. I would like to know if if there is a service issue at my home
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its a bit absurd to not be able to do any of it on my computer and have to do it on a phone
No Admin page
Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp
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yes id like to configure my network
No Admin page
Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp
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@XfinityDuron I moved to this house in December. It has gradually gotten more spotty
New Modem Request/Service is Spotty
My internet is good… when it’s working. It has been consistently dropping in and out lately. 1. My modem is 5 years old and I would like a newer model. 2. I would like to know if if there is a service issue at my home
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Hello @user_4aqn1n, I will be more than happy to help you with your concerns. Has this been an issue of a huge drop-off or has your services been gradually decreasing?
New Modem Request/Service is Spotty
My internet is good… when it’s working. It has been consistently dropping in and out lately. 1. My modem is 5 years old and I would like a newer model. 2. I would like to know if if there is a service issue at my home
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Hello @user_qcmdkz, I am sorry to hear you're looking to leave us, but I can certainly help you with the next steps for your cancellation. Do you still need a hand with this, or have you already gotten it squared away?
XfinityQuemekia
commented
13 hours ago
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Cancel my service
I wish to cancel my service as of today
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