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U

Sent direct message to you Seth

user_wck1ca

 replied 

9 hours ago

 to the conversation: 

0

U
Fraud/need upper management involvement

I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that

Question

Hey there, @user_rshhgj, thanks for reaching out through Xfinity Forums regarding your unlocking issue. We would be happy to look into this for you to help get this resolved once and for all. I see you sent over a Direct Message, and we will continue

XfinityJeniece

 commented 

9 hours ago

 to the conversation: 

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0

U
Unable to Unlock Fully Paid Off Device – Incorrectly Marked as BYOD

Hi, I need help with getting my phone unlocked, as I’ve been unable to resolve this through customer support despite multiple attempts. I purchased this phone directly from Xfinity, and it has been fully paid off, so it should be eligible for unlocking. However, every time I contact support, I’m tol

Question

U
modem problems

I can not access the settings for my modem - when I use the browser 10.0.0.1 it directs me that this is no longer available and to use the app. however the app does not have an option for advanced settings? i have the router in bridge mode to a Netgear router. also several of the devices i have conn

Question

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Your Home Network

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Thanks for letting me know. Can you attempt to log out and log back into our forums and see if it appears as the envelope icon in the top right?

XfinitySeth

 replied 

9 hours ago

 to the conversation: 

0

U
Fraud/need upper management involvement

I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that

Question

user_ypwcgk, hello there and thanks for reaching out. I understand your concerns - especially ensuring it is accurate. Can you share the email that you received that email from?   

XfinityQue

 commented 

10 hours ago

 to the conversation: 

0

4

U
Virtual Prepaid Mastercard

I received an email saying Xfinity was giving me a $200 Virtual Prepaid Mastercard and I need to activate it. Is this a scam?

Question

Good afternoon @user_skelsp. Our team can help submit a serviceability request if your address is in our service footprint. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messa

XfinityRaf

 commented 

10 hours ago

 to the conversation: 

0

0

U
New Construction Service Availibility

Hello, can someone confirm if/ how I can get access to Internet service for new construction. The nearest "box "is via a third party property which isn't allowing access. Please provide next steps THANKS

Question

U

I’d love to but don’t see a chat icon

user_wck1ca

 commented 

10 hours ago

 to the conversation: 

0

4

U
Fraud/need upper management involvement

I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that

Question

user_wghohe, hello there and thanks for reaching out. I apologize about your experience and I know having to deal with something like this can be frustrating and exhausting. I'd like to take a review into your account to get more details on the situa

XfinityQue

 commented 

10 hours ago

 to the conversation: 

0

0

U
Did Not Honor Agreement

To the Xfinity Corporate Team and Community, I am writing to formally dispute a denial of promotional credits that were guaranteed to me in writing by an Xfinity Mobile representative. Case Background: On April 5, 2026, I consulted with an agent regarding an upgrade. During this interaction, I was g

Question

user_b8970w Thank you for reaching out with your concerns regarding your refund! You can find instructions for claiming your Xfinity refund at the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. Please let me know if thi

XfinityBrianH

 commented 

10 hours ago

 to the conversation: 

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U
Refund Request

Following up on a refund request from March 24th that I haven't received an update on.

Question

T

Was there a solution for this? I am having the same issue

th340385

 replied 

10 hours ago

 to the conversation: 

0

A
Power BI & Xfinity XB8 Gateway

I received a new gateway recently (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to mobile hotspot and off Xfinity gateway, the error stops. The error reads: 'Unable to write data to the transport connection: An

Question

U
The manager at your Xfinity store attempted to defraud me

I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the

Question

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Customer Service

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Hello roy_e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, I have read your request, and I am here to help.  Please send our team a direct message with your full name, the name listed on the acc

XfinityJeffB

 commented 

10 hours ago

 to the conversation: 

0

0

Don’t Believe the Promos – $700 Trade-In Credit per iPhone 12 Pro Max Denied (Phones Shipped Back with No Communication)

Roy from Oak Park, IL (60304). I traded in two iPhone 12 Pro Max toward two new iPhone 17 Pro Max with a promised $700 credit each (total $1,400). I shipped the old phones promptly using the provided labels. They arrived late at Assurant through no fault of my own. Assurant then shipped both phones

Question

U

Marty, thank you for that. I followed the instructions and the phone was sent to the correct address however it looks like someone needs to sign for it or pick it up? How can I get Xfinity connect with Assurant to pick up the device? If this is not

user_9lxu39

 replied 

10 hours ago

 to the conversation: 

0

U
Sent in trade in device.

Hello. I mailed my trade-in device to Xfinity but USPS tracking shows the package cannot be delivered and it is stuck/delayed. I followed all the steps I was provided by Xfinity with The usps tracking is [Edit: Personal Information] Message showed on USPS tracking page: This is a reminder to arrange

Question

@user_vp8hcf Congrats on your new devices! Thanks for reaching out to us here we can look into why you didn't get the email. 

XfinityKam

 commented 

10 hours ago

 to the conversation: 

0

0

U
Didnt recieve confirmation email after verification phone call

I ordered a phone and watch and had to do a verification call and the lady said i passed and my order was processed but i never recieved the email

Question

U

So is there any type of answer that is being provided? How much of a credit will we be receiving for the channels that we have lost?  Obviously, Xfinity is not paying, why should the customers continue to pay?

user_rhy891

 replied 

10 hours ago

 to the conversation: 

0

U
Will you bring back the ABC channel to Tucson Arizona area...soon?

Will you bring back the ABC channel to Tucson Arizona area...soon?

Question

U
Adding names for proof of residence

I need to add names for a proof of residence

Question

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Customer Service

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Hey there user_th778a 👋 Thanks for stopping by! I for sure know how important it is to ensure the right payment methods are being charged for your services, so if you have an old card still saved to your active Xfinity Mobile account, I would recomm

XfinitySeth

 commented 

10 hours ago

 to the conversation: 

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U
Credit card charges

Why is Xfinity mobile trying to charge $40.11 to my old credit card account.

Question

Thank you for reaching out to our team here. If you still need assistance with the delivery we will be happy to look further into that from here.

XfinityJohnG

 commented 

10 hours ago

 to the conversation: 

0

0

U
Issues with package delivery

Hello, I am supposed to be getting my mobile phone today, but I have to electronically sign for it. The timeframe for the delivery I cannot be here due to my job. I work from 2 to 10:30 PM. I need the package delivered before I go to work. I have spoken with UPS and they told me I have to get a hold

Question

U

Closed

Virtual Prepaid Mastercard

I received an email saying Xfinity was giving me a $200 Virtual Prepaid Mastercard and I need to activate it. Is this a scam?

Question

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Customer Service

11

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U
someone created an alternate email

I received a letter that someone created an alternate email address on my account. It was not me.

Question

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Email

10

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