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Gen 1 Xfinity WiFi Pods (single Ethernet port) often fail because they are incompatible with newer XB8 or later gateways, or if you are using an older gateway (XB3, XB6, XB7) they cannot receive necessary firmware updates to remain compatible with up
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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So how much will be discounted on my new bill?
Refund
Because I am not receiving the ABC network any longer. How much will my monthly bill decrease?
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@XfinityDena Gen 1. They have just 1 Ethernet port
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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Thank you for reaching out @user_65exea Do you know if these are Gen 1 or Gen 2 boost pods?
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
Question
For future people that find this: Xfinity support has been very helpful trying to get this to work. I have only praise for the techs and support people that have helped me with this issue. However, Xfinity was unable to properly configure my G36 to
Arris G36 slow upload speeds
I signed up for 1gig service in a mid-split upgraded area. I should be getting 100mpbs+ upload but I only ever get 40mbps, consistently. Upstream OFDMA seems locked and operational and has an acceptable power level (Upstream OFDMA at 47 dBmV). I have no splitters in my house. I don't understand why
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Wifi suspended now!!!
My service has been disconnected, even though I still have credit.
My service has been disconnected, even though I still have credit.
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Hi there @user_d6kqt5. Have you tried any other troubleshooting steps?
Can't view/accept trade-in offer
Hi, I got an email saying that my trade-in offer had been adjusted, and I needed to sign in and either accept or decline it. The link takes me to my Devices page, but there's nowhere to view the offer. I found the support article about tracking a trade-in (/support/articles/track-trade-in) but again
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user_pwc1e3 Thank you for reaching out! All data usage concerns are handled by our Comcast Customer Security Assurance Team .
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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Customer Service
Thank you for reaching out @user_3mae8r To confirm you have a home already on the property and the location has a legal address?
Assistance with BURYING CABLE between TWO UTILITY POLES
We are under contract to purchase a lot and are in the very time-sensitive feasibility study phase. It is essential to talk with Xfinity about IF cable lines can be BURIED BETWEEN TWO UTILITY POLES and the approximate COST. I have detailed information and photos to explain exact needs, but cannot fi
Question
I contact the xfinity customer service. The free phone they sent me which I never received isn’t free. They started to bill me even tho I never wanted it. Also the contractor was to be at my house today at 10am. I waited. No one showed. Went on custo
File a damage claim
I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.
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@XfinityAldrik im having the same issue and did what you said but still see no difference what else can i do ?
Can't view/accept trade-in offer
Hi, I got an email saying that my trade-in offer had been adjusted, and I needed to sign in and either accept or decline it. The link takes me to my Devices page, but there's nowhere to view the offer. I found the support article about tracking a trade-in (/support/articles/track-trade-in) but again
Question
Will anyone respond to my question as to why the contractor didn’t show up today to fix the damage the technician made?
File a damage claim
I had a tech come out and unfortunately put his foot through my ceiling in my garage. How do I go about getting compensation for the repair? He acknowledged it. So did his supervisor. But we never were told how to go about reporting it.
Question
user_wucvo7 thanks for sharing this experience. Please send us a direct message so we can pass along your feedback and get more information about what needs to be resolved. You can use the Direct Messaging icon at the top of the page to send you
Complaint department
I am writing to complain about Xfinity's lack of fixing my problem. The last call I had the help line, would not let me speak about my problem, only screamed (literally) to the point of him swearing at me an I finally hung up. What kind of service is this. I have been trying to get security codes to
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Hey there, @user_hvya01! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am truly sorry for the experience with your email, and password. We do take the security of your account very seriously, and we would reco
Not sure what is going on
My internet was disconnected originally was under [Edited: Personally Identifiable Information (PII)] when I signed up and then all sudden it switched over to another account another email and I'm not sure what's going on I spoke to customer service and they are the ones that gave me the information
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user_tu0qpd Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertai
Refund
Because I am not receiving the ABC network any longer. How much will my monthly bill decrease?
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App malfunctioning!!!!
NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!
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Xfinity App
Assistance with BURYING CABLE between TWO UTILITY POLES
We are under contract to purchase a lot and are in the very time-sensitive feasibility study phase. It is essential to talk with Xfinity about IF cable lines can be BURIED BETWEEN TWO UTILITY POLES and the approximate COST. I have detailed information and photos to explain exact needs, but cannot fi
Question
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Customer Service
Accepted Solution
I am happy we were able to work together to get your account changed over to reflect the services enjoyed within the home, @user_b2vh4t! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help!
XfinityAdrienne
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I would like to cancel my current TV service, but keep my Internet Service
The xfinity site doesn't let you cancel services. I would like to cancel my TV service (and return the TV box), but keep my Internet service (I use my own modem and router for this, no comcast equipment). How can I do that?
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