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I have checked for outages, no outages! We've turned the Gateway on and off again, tried moving it to a different location in the house, no luck. I still can't get the xfinity assistant to talk to me at all. It's incredibly frustrating!
Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
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How to get service to bury a wire
I moved in March 10th and the cable wire is still strong across the lawn in a common area. My cable works fine but this is an extreme danger to the people that live around me who are mostly elderly I have called repeatedly it's been well over a month every time we call they say they'll be out and th
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Customer Service
select emails to forward
Is it possible to forward just emails automatically? I'd like to auto-forward auto-pay emails to my wife (but keep a copy in my own inbox)
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@user_n0giev I'd like to take a closer look at this order to see what options we have available. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity
New Xfinity Gateway modem shipping
I just ordered the new Xfinity Gateway Modem. It says it will be shipped to my SERVICE address which I do not receive mail at that address. The modem needs to be shipped to my mailing address which is [Edited: "Personal Information"]. Shipping to the street address will only get it returned to sende
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HDMI-CEC is not involved in powering the TV on/ off with the X15 remote. That's the basic pairing function where the remote sends IR commands to the TV. You need to start there.
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Hello Sara. Per your message above, "The estimated completion date appears to be pushed out..." Pushed out until when? Later in April? In May? June? The field team "confirmed it should be done well before then." D
Cable In My Front Yard
Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp
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It was ordered this morning, maybe an hour ago, 8:30am CDT. I guess I won't get the modem!!! If it is shipped by UPS or FedEx I probably will get it. But if it is shipped USPS I won't.
New Xfinity Gateway modem shipping
I just ordered the new Xfinity Gateway Modem. It says it will be shipped to my SERVICE address which I do not receive mail at that address. The modem needs to be shipped to my mailing address which is [Edited: "Personal Information"]. Shipping to the street address will only get it returned to sende
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Still have not been able to activate. I’ve called support 5 times. Talked directly to Disney. Went to an Xfinity store. No one knows what to do.
disney hulu activation issue - called 5 times no resolution
Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th
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I can't get into my comcast email, since being push into yahoo. I have important information there.
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For what its worth I am experiencing the same exact issue. Here is my post for reference: https://forums.xfinity.com/conversations/your-home-network/vpn-disconnecting/69c3e61b5db00a70e7d04070?commentId=69eb757b85b52f37f427b730 This seems to be somet
Cisco VPN Anyconnect and new Xfinity Router V8
Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot
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Can't get email [Edited]
Why can't I get my email on my phone? [Title edited to remove personal information - email address]
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Hello @user_n0giev, thank you for taking the time to leave a post. I completely understand your concern. That would be frustrating to have the modem sent somewhere you don’t receive mail, especially knowing it could be returned to the sender.
New Xfinity Gateway modem shipping
I just ordered the new Xfinity Gateway Modem. It says it will be shipped to my SERVICE address which I do not receive mail at that address. The modem needs to be shipped to my mailing address which is [Edited: "Personal Information"]. Shipping to the street address will only get it returned to sende
Question
@user_e3ojud Unfortunately, I haven't figured out anything new on this. The only thing I can say for sure is that my issue stems specifically from Xfinity WiFi.
VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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@user_rl9zal Thanks for reaching out to us, we do apologize if we didn't set the proper expectations on how our billing system works. Depending on when your billing date is you most likely already received the bill prior to your cancellation
Cancel
We called last week maybe 2 weeks now to cancel services. No one has disconnected anything and now it seems we have another bill. This is not at all what we want, we wanted to leave Xfinity on good terms and now this!!!
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No problem, @user_twh773. Let us know if that solves the issue for you.
Epson printer can’t connect to Wi-Fi home network and tv in bedroom constantly blacks out
Got a new gateway Xb8 3 days ago now Epson printer won’t work and Sharp television blacks out randomly Tech came out yesterday and got everything working, except printer(my fault because I forgot to check it before he left) however that night tv occasionally blacks out and tv box needs reset. Xfinit
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The video resolution picks the highest resolution which is the 2160 P60.Ok I’ll try a different hdmi cable thanks
Epson printer can’t connect to Wi-Fi home network and tv in bedroom constantly blacks out
Got a new gateway Xb8 3 days ago now Epson printer won’t work and Sharp television blacks out randomly Tech came out yesterday and got everything working, except printer(my fault because I forgot to check it before he left) however that night tv occasionally blacks out and tv box needs reset. Xfinit
Question
New Xfinity Gateway modem shipping
I just ordered the new Xfinity Gateway Modem. It says it will be shipped to my SERVICE address which I do not receive mail at that address. The modem needs to be shipped to my mailing address which is [Edited: "Personal Information"]. Shipping to the street address will only get it returned to sende
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Customer Service
seanpmiller, Hi there! Thanks for taking the time out of your Friday to reach out. I can understand the inconvenience caused by running into that error when trying to redeem a reward. You’re in the right place to get help with this. To get star
Unable to Redeem Rewards
I am trying to redeem a reward but I just get a "Something went wrong, please try again." Every time I try again, I get the same error.
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@user_zweqzg I understand the frustration. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there ye
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Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
Question