Xfinity Community Forum

Not able to activate Peacock Premium

I just got Xfinity installed in my home and I am having issues getting the Peacock Premium subscription to activate. When I try to use the "Activate" button in app on my phone or browser, I get the error message "Something unexpected happened" (see below). I've read through other threads of this pro

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Xfinity Stream Website

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Hello user_vsit8g thanks so much for taking the time to reach out here on our Xfinity Forums, and for trusting us as your home service provider! When attempting to access the billing, what specific errors are you seeing? Does it say fail to load, jus

XfinityAlfonso

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12 hours ago

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Billing Statement Won't Load

I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l

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Outlook not receiving incoming Comcast emails

Outlook not receiving emails when there new emails do exist. Last email received via Outlook was dated 12/25/25. It is now 1/6/26 and Outlook is no longer receiving emails. Nothing has changed on my desktop since 12/25/25. I am on Windows 11. Please help. Thank you.

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Email

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@pcjr05 Thanks for clarifying, sounds like you're in one of our areas where customers get symmetrical speeds so we'll have to take a look at your account to see what's going on with your upload speeds and I can also take a look at your willing to see

XfinityOrlandoM

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12 hours ago

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Upload speed

Why has my upload speed been capped? I sued to get >600 now it's only 40.

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Billing Statement Won't Load

I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l

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Billing

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user_2alwz3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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12 hours ago

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Why am I being sent to collections?

I closed my account and stopped all services after my husband died, but it appears as if I’m still being charged for services. I got a notice today that I’m being sent to collections. Xfinity assistant is no help, it can’t see anything because my account is closed and won’t connect me to an agent. P

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Accepted Solution

Closed

Why am I being sent to collections?

I closed my account and stopped all services after my husband died, but it appears as if I’m still being charged for services. I got a notice today that I’m being sent to collections. Xfinity assistant is no help, it can’t see anything because my account is closed and won’t connect me to an agent. P

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Billing

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user_ugn6io Hello there, and welcome back! Thank you for reaching back out to our Xfinity Forums Team. I'd be happy to pick up where we left off. Since it's been a few days, since we last spoke, can you please send a Direct Message with your name, an

XfinityKassie

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13 hours ago

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Response Regarding [Edited: Personal Information] (Continued Case)

Thank you very much for all your assistance throughout this process. I would like to clarify one last point before proceeding. The [Edited: Personal Information] account is actually intended for my wife, and my concern is whether there could be any issues when transferring the line to another carrie

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user_94dsgz I can understand and appreciate where you are coming from as I also use my Comcast Xfinity entertainment service for working at home. We always do our best to complete work when the majority of users might not be connected and provide not

XfinityPeterH

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13 hours ago

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Complaint

Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w

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Good afternoon user_kugxqd. Happy to investigate some promotion options for all valued long time customer. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further

XfinityThomasB

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13 hours ago

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Retention offers.

Dear Xfinity Customer Support, I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan. AT&T is currently offering fiber internet

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Could you please be more specific ?

EG

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13 hours ago

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How to connect to internet

I’m having trouble connecting to internet

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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13 hours ago

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Intermittent InternetXB Gateway

The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?

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user_b0u07y, Hi there! Thanks for taking the time out of your day to reach out. We would surely miss your business. I can understand the concern with enabling multiview as a sports fan myself. This is definitely not how we want you to feel. We are th

XfinityGabriel

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13 hours ago

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My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

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Watches are now working after one week of 44 hours of emails, phone calls, and six visits to four different Xfinity stores. Thank goodness for corporate escalation, where a technical remedy was discovered. Unfortunately, the billing is now a m

marwein11

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13 hours ago

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iwatch

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

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Speak to live Representative!

I need to speak to live representative about mobile plan

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Plan

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