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Hello! I just wanted to check in with you, how are things going?
Apple Watch
I was tricked into a receiving an Apple Watch. The agent kept telling me that the Apple Watch was going to cost me nothing and I kept saying I did not want the Apple Watch. He basically said that with the promotion I received the watch comes for free since I am a "Diamond member". I received the wat
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Channel 13 SLC
My favorite TV station has been Channel 13 in SLC. Now I can't access this channel. I pay a lot of money each month for Comcast and now can not get this channel. Please return this channel to your Comcast customers.
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Channels and Programming
user_j5477j - Thank you for taking the time to share your feedback and voice your concerns with us. We understand how frustrating service interruptions can be—no one likes being without their connection, and that includes us as well. Reliable,
Outage credit
My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Is mid-split available at my address?
Before I upgrade my modem from an Arris S33 to a Hitron CODA56, I'd like to confirm whether mid-split is available at my address. I live in Bellingham, WA. Who do I DM?
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Hey there, user_sd84m5! We appreciate you posting on our XFINITY Community forum. Congratulations on your new home! Are you receiving an error message when you attempt to activate the new modem on xfinity.com/activate?
Router blinking orange , new house
Hello, I am in need of help. I currently just moved into a new address and I followed the instructions to hook up the modem, and it seems to not be activated. Was wondering how fast a tech could get out here and hook it up?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage credit
My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was
Question
user_vqm0iy - Thank you for your feedback and for choosing Xfinity. Our team would be happy to help in every way we can. Let's take a closer look and review the details together. Please send us a Direct Message. On a Desktop: Make sure you’re l
I was denied the promotion of $500 off each of my two purchased phones because the Xfinity computer identified a processing delay.
Through a BBB Complaint a Xfinity Representative explained to me if I had completed the phone purchases on either the 3rd or 6th of July 2025, the Xfinity computer would have processed the promotion. The computer did not recognize me as a new customer on the 6th because of the processing on the 3rd.
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[Edited: "Personal Information"]. Hopefully you can help me fix this and maybe we can get a couple of months of Peacock Premium before it expires. Thank you for your response.
Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
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user_ylp6z2, Could you please try to log in with your credentials through a web browser and let us know if you receive the same error message?
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
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Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_v59thx, Hi there! Thanks for taking the time out of your Saturday to reach out. It’s not a scam, but I get why it feels that way. We have Xfinity plans that include free Peacock Premium, but it still requires a one‑time activation/linking step.
Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
user_1d907j Thank you for creating a post. Sorry to hear that you're having trouble activating your Peacock subscription. Can you provide what steps you've already tried when activating the subscription? have you gone through the steps in this Activa
Unable to activate Peacock as a Platinum member (>5y service)
I have redeemed my Peacock subscription but am unable to access and activate it. When I go to https://www.xfinity.com/yoursubscriptions, I see Peacock listed but next to it, it says "Activate your Xfinity service first for access to streaming services." I have an active Xfinity internet service (and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Router blinking orange , new house
Hello, I am in need of help. I currently just moved into a new address and I followed the instructions to hook up the modem, and it seems to not be activated. Was wondering how fast a tech could get out here and hook it up?
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@Darby_Crash Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 2-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Comcast router Admin Tool access disabled.
Comcast router Admin Tool access disabled, any intelligent reason? Comcast customer service do not know how to activate router Admin Tool remotely. I have question. Can WiFi and remote internet access to Admin Tool be disabled on Comcast routers? The new way of managing router using WiFi instead of
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Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps, @user_7ctwiy. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert
Channel 7 Detroit bring it BACK!
What is happening with this this is really terrible to not have channel 7 but I’m sure I’m paying for it even though you won’t stream it. What is the holdup? What’s happening?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Need to cancel Xfinity internet service
I would like to cancel my Xfinity internet service. I have already tried chat support multiple times today without resolution, and I am unable to take a phone callback. Please assist with cancellation.
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