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The outage map is useless

The outage map does not utilize the outage size displayed in the legend. This makes the map useless. If the outage is only my house, then I need to get in the queue for service. If the outage is large then I will patiently wait for service to be restored

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Thats funny.. Not only did I NOT get a discount, my bill went up ANOTHER $25.. I need to find a new provide.. This is ridiculous

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I sent you a direct message. How strange your company only wanted to talk after I made a public complaint about severe property damage.

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Property damage

Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.

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Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta

Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has

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Coax installation in apartment building

My boyfriend and I recently moved into an apartment building and I bought an Xfinity plan the day before we moved into so we would have wifi right away, but when we arrived we realized that there is no outlet to plug the coax cable into. Will Xfinity send a technician out to install one, or do I nee

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Same issue for over a year now the only thing that fixes it for me is exit lag but it’s paid subscription and I’m not paying for it anymore. I’m located in east Orange Nj

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Apex legends packet loss

I need escalation to network engineering for a likely routing / peering / congestion issue. I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ All local troubleshooting has already been done, including: - Ethernet connection - Router replaced - Mul

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Peacock Premium stopped working after moving and transferring service

Hello. My peacock Premium has not been able to be reactivated. Citing my Xfinity account is linked to another peacock account. Nothing has changed with my peacock account. How can I resolve?

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Unlimited data for my home internet.

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Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating.

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user_jcgl12 Modification of your payment method is a self-service option. Here is a great link that will show you how to Manage your saved payment methods.  

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I had my Visa card compromised I have a new card and I don’t know who to call

I had my old card compromised. I have a new card now and would like to give it to you seeing that I have auto pay. Please help I

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Ysylla Without sharing any personal details or information would you mind letting us know what you are trying to add?   

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Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating.

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I had my Visa card compromised I have a new card and I don’t know who to call

I had my old card compromised. I have a new card now and would like to give it to you seeing that I have auto pay. Please help I

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Customer Service for adding services

I am trying to add something to my package, but the website will not allow me to do so which is frustrating.

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Hello @user_53v3vy and thank you for posting your concern on our Xfinity Community forums.'Orange' cables are typically used as temporary lines, their color is brighter than normal coax lines so that they can be seen easier since they lay above groun

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Orange cable across my driveway and yard

An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.) The cable has been laying across our yard and driveway for months now. When do you plan to remove the cable?

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Internet speed disruption

My internet speed is < 650 mbps on download. I am paying for 2 GB. The internet is so slow I can't stream TV. Please advise

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Price too high

Hi Xfinity team, The monthly fee of my internet service is too high. I am a loyal long time Xfinity customer. Can I get a retention offer? I am currently shopping through other providers and wanted to see if you are a potential provider moving forward Thank you

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