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@mwu0497 Good morning! We appreciate you reaching out to our Xfinity Forums regarding your account request and communication. Usually the email will come within 24 hours, but I'm happy to check your account for your request. As far as the equipment g
No cancellation confirmation/ticket
Hi, I talked to an agent and canceled services about a week ago but there's no pending ticket in my account or any confirmation via email. We just got a bill today so I checked our account and it doesn't look like anything's been adjusted. We also never got additional information on how to return th
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Good morning @user_o1j9so, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the promotion for the new iPhone, but you have come to the right place for assistance wit
Xfinity not honoring new phone purchase promotion
I purchased a new Iphone 17 Pro from Xfinity mobile on Nov 2, 2025. The promotion was $400 off new phone price since I did not have a trade-in and $40 off phone line for 1 year. After activing the phone and receiving my first bill, I realized the promotion was not included. I did several live chat w
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@user_q41qwj Thanks for reaching out to us, we offer 24/7 assistance via https://www.xfinity.com/chat/ To clarify did you go through the activation process on the Xfinity app https://www.xfinity.com/activate ? Can you clarify if your I
Tech support
This is an old email. My email is [Edited: "Personal Information"] I need tech support
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Greetings, @user_7hi2r1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also having issues accessing your Xfinity Membership benefi
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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user_ap7dq6 lets double-check your account and equipment. Please send us a direct message when you have a chance, so we can assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfi
Lost wifi Equipment
So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond
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I’m having the exact same issue. Channels 653 and 730-NBC feed on USA. The 4k channel (1363) seem to work ok. Will try the technician route as well.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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"Update" emails that have any sort of "click here or lose your access" demand are almost always SCAMS. And the "discontinuing the old version of my email account on Feb 19, 2026" statement is false. Do not click!
What are the changes to my xfinity email
I received an email about MyXfinityEmail. They would be discontinuing the old version of my email account on Feb 19, 2026. To avoid losing access to my email, I would need to upgrade to the latest version ASAP. I tried, I don't understand how to use the new version. I want to keep my old version, no
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Does https://www.xfinity.com/support/articles/about-xfinity-streampix help?
What does streampix mean
I'm a senior citizen trying to explain to my husband why our xfinity bill is over $400.00
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@user_05x30j I understand how frustrating it can be when you aren't able to access your email via Outlook. Are you able to share the type of error message you are receiving when trying to access your email? Can you also share any troubleshooting step
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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Good morning @user_9okm1u, and thank you for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the email, but you have come to the right place for assistance with
Deleted entire email inbox by accident
Can you please help me? I accidentally deleted my entire email inbox last night for [Edited: "Personal Information"].
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@user_dunk Our team can help. I recommend uninstalling it and trying again. Can you check to see if you can access the Xfinity Stream website for us? https://www.xfinity.com/stream/ I also have a link that goes into the system requirements for
help to install app
i have asus vivobook 14 and it has downloaded but not installed xfinity stream app. its hiding here somwhere. can it be found and installed? help? thx debbi
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Cancel service
Got on line to look at service last night and ordered xfinity internet service and I want to cancel it for Sunday the 22.
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Customer Service
Virtual Pre-Paid Master Card Email
I keep getting this email: Here's your new virtual prepaid card We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card. Click below, enter your activation code, and follow the onscreen instructions to cl
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Sign-In and Account Management
Incorrect Cancel Date
The cancellation date is incorrect , It should have been Monday 2/23 not today 2/19 . I work from home and need my internet service until my move out
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Customer Service
The cancellation date is incorrect , I should have been Monday 2/23 not today 2/19 . I work from home and need my internet service
Cancel my service
This has been a nightmare trying to navigate on the website how to cancel. Please help? I want to cancel my current service ASAP
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Hi there, @dcase7171! Thanks for reaching out to us here on the Community Forum. Are you needing to locate the lines for a dig? If so, 811 service is the way to go. Let us know if that works for you.
XfinityFrank
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Underground cable locate
Need to locate underground service
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