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No but thank you for asking.
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
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yes. i’m using the primary xfinity id
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe
As a long time customer I am incensed that I couldnt view GAME 7 of the NBA playoffs.Stop this [Edited]. Return ABC to the airwaves now.
As a long time customer, I am incensed that I couldn't view GAME 7 of the NBA playoffs Detroit vs Orlando) Stop this [Edited: "Profanity"] now.Return ABC to the airwaves now
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@user_q5fgvc I would be more than happy to check your account for any additional offers. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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@user_1m3p1m We are still in active discussions to reach a fair deal and bring these channels back. We certainly don’t want this to be a permanent change, and we’re working hard to resolve it. Aside from there, was there anything else we
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
Question
Ineligible for device payment plan despite 800 credit score, 6 months of on-time payments.
I am recently trying to upgrade mine and my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed Xfinity payments so not sure what the deal is.
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Plan
In order to sign up for HBO Max, only the primary Xfinity ID can be used. Secondary Xfinity IDs such as the Manager, Viewer, and more cannot be accepted. Can you verify that you are attempting to sign in with the primary Xfinity ID associated with th
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
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I did that already and was told there are no options to lower my bill by an official Xfinity employee.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
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Your Home Network
Also, when I reviewed my emails, I realized the date I talked with "Cherry" who had me order the new "free" phone, was not last December. It was 10/9/25. She sent the phone in a package; however, because I did not feel comfortable activating it over
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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i can sign in with my xfinity credentials into hbo but Max.com does not recognize my entitlement when signing in
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
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Greetings, user_8jseme! Thanks for posting on our XFINITY Community forum. I completely understand how frustrating and unsettling a billing issue can be. I’d feel the same way.You’re in the right place, and we’re here to take care o
Billing Issues
I've been with xfinity mobile since August of 2025 and I've been overcharged every month since. They have 5 phones listed on my account but I have only 4 phones. One phone is listed twice and I'm being charged twice for the same phone. I've chatted 3 times with no success and went into the store onc
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Hey there, @user_ummo9s, thanks for reaching out through Xfinity Forums regarding your promotion. We would be happy to help you with getting the promotion set up. Can you please send us a Direct Message with your full name and your full address? To
New Promotional Package
I've been trying to approve a promotional package for 2000mbps with a free mobile line, Hulu, Disney+ and peacock for $100/ month, but the link to approve isn't working. Please resend.
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I signed in to Xfinity login page, looked for "direct Messaging" icon but I was not able to find it. where is it? You don't mean Support bubble, do you?
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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Tek, Thank you for reaching out and creating a new post. I know we've had some reported issues with the service for a bit. Unfortunately, I don't see that we have made any progress on this concern as of yet. I know this is not the answer you wer
Smart Resume
Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026.
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[Edited: "Inflammatory/Language"] How about as a customer pushing almost 400 a month you do what is fair for me. Instead you cut and cut and say pricing isnt fair for you as you take and take 4k a year from me.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Good evening @user_vf857y, and thank you for reaching out on our Community Forums—we appreciate you contacting us. I’m sorry to hear that you suddenly lost access to your HD channels, and we appreciate you already trying a system refresh.
XfinityAlyssaA
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Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
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