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I need the WiFi off so I can set up Ethernet for wired internet access only. The idea being to see how much it lowers the RF levels in my apartment, which I have measured to be extreme with a professional grade meter under the guidance of an EMF Con

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COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?

All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,

Question

Hey there user_ud1qy8, we appreciate you joining us here in the community forums to reach out! I work from home as well and can fully understand the need to have a consistent connection. Our team would be more than happy to take a closer look at the

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Internet constantly dropping

It's been an issue for almost two months now that the internet cuts out multiple times during the day at the most random of times. I've had multiple technicians show up to try and figure out the issue. I've gone to the xfinity store nearby to change out the modem. I've done everything from turning t

Question

There are two 4K X1 boxes. XG1v4 is a wired DVR. Xi6 is the wifi version.

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4K supported Box

When getting my cable and internet i was given an Arris/Pace cable box model number XG2v2-P but i found out this box does not support 4K. I have the TCLQM850G Flagship that puts out 4K , HD10, Dolby Atmos and Vision but i need to get the right boxes can you help me?

Question

Please provide information on how far away are you both with an agreement on pricing NBC. What is scripts asking for And what is Xfinity asking for? settle!

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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4K supported Box

When getting my cable and internet i was given an Arris/Pace cable box model number XG2v2-P but i found out this box does not support 4K. I have the TCLQM850G Flagship that puts out 4K , HD10, Dolby Atmos and Vision but i need to get the right boxes can you help me?

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If you prefer to go back to the XB7 and ONU setup instead, we can set up a visit to change you back to that, @Eg-Zach-ly. We don't want to see you cancel and will help in any way that we can. Would that work better for you?

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Peacock subscription not working

Hello I signed up for xfinity with peacock included and I am unable to log into peacock without buying a subscription

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@XfinityDemitrius​ Then I will be canceling my service as this is absolutely unacceptable, to say the least.  I’d rather have slower internet with the competition than deal with this nonsense.  

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

I switched to Fubo and T-Mobil Internet. Saving $100 / Month.  Never going back.

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Seattle Mariners baseball TV channel

I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co

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@XfinityBenjaminM​ Yes, I tried upgrading near the end of March. Direct message sent.

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Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?

I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan

Question

I have the same issue with the app on my Samsung tv as well. No local channels. Any fix for this?

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No local channels on stream app

I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.

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Password

I want to change my password since my phone had a virus that wiped my passwords out.

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X2 xb10

X2 customer here in a new edge out market (Lehigh Pa) I’ve been trying to get an xb10 for several months. I’ve had my time wasted by several store associates, and chat associates. It seems like customers have more luck here. is there anyone that can help me get an xb10??? my equipment behind the mod

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I just wanted to check the meaning of "For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices." Does this mean the Wi-Fi needs to be off ... period. Or is the need only to plug

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18 hours ago

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COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?

All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,

Question

Unable to Activate Disney+/Hulu

I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.

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user_2edd5d Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pr

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When are we getting NBC back??

How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW

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Peacock Premium plus not updating on peacock account

We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time

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Will we get credit for the time we’re losing?

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When are we getting NBC back??

How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW

Question

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