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Unable to verify your identity through my address.
I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b
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Sign-In and Account Management
Service suspended? After an arrangement was made!
Sadly the system did allow me to set up a payment arrangement. My account got into a mess i was in the hospital, my daughter was trying to work on the bills but we bounced a check from auto pay. We paid $300 on the account which wouldn’t have left it 84 days behind like i was told today. Two agents
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Billing
No coaxial outlet
I dont have a coax outlet in my studio. My modem wont work
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Devices and Equipment
Add name to Billing statement
Hello, I would like to add my spouse's name to our bill for proof of residency. Can you please assist me with this? Thank you!
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Billing
Hello again @mgm12! Thank you for reaching back out to us! We sent a direct message with an update from our advanced repair team earlier today. In the message, we mentioned our advanced repair team wanted to confirm if the email filters sorted any em
No emails for a 3 day period from last week...need a live agent
I have a 3-day gap in my emails from last week, and an agent said he created a ticket for it yesterday after a chat. I have nothing since, and my account shows no open tickets. I cant find a way to reach a live agent again. I want to find out what is happening with this gap, and whether there is a t
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Accepted Solution
Thank you for sharing this feedback @user_ivk7ie, and I can understand the frustrating experience you had trying to get through to the right team. Dealing with a previous tenant's account block is an incredibly stressful situation, especially when yo
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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Transfer of recordings and purchases
My Purchases and Cloud DVR recodings are missing after transfer of service to new address." Please help Old address [Edit: Address Removed] New address [Edit: Address Removed]
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Customer Service
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
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I sent the content to direct message. Pls attend.
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
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Thank you for posting on our community forums for assistance, otonablue. We'd be happy to help restore services and make sure the transfer is set up properly. Could you please send our team a Direct Message with your name and service address? Our tea
Xfinity disconnected services weeks before move, can't reach human to assist
I scheduled my move and change of service address for the start of july. Xfinity disconnected my service overnight. I have not been able to reach a human being over the phone and did the virtual service will not (but also cannot) assist me. How do I get them to fix this?
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Concern moved here for assistance.
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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Hello user_pqn0r6, thank you for reaching out here in our Xfinity Community forum. I completely understand how upsetting a message like that can be, especially when you are not expecting it. I will be more than happy to assist you and take a look for
Xfinity Support
I did not authorize any service change to my Xfinity plan. My bill states: “Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.” Please identify the exact service change, the date/time it was made, the user who authorized it, and provide the ema
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The CM1000 is not compatible with gigabit speeds. See this link for compatible devices; https://www.xfinity.com/support/internet/customerowned
Internet speed not matching plan
Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.
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The XG1v4 is not a new box. It's been around for many years and is in short supply these days. No new ones, just refurbs. Stores don't have them and it seems to be about 50-50 whether you'll actually get one when ordered through cu
Replacing Wifi TV Boxes with XG1v4 DVR Boxes
I've had 3 wifi tv boxes that have been a nightmare in keeping a stable and constant connection. I've been to the local store a couple of times and even replaced them...and I still have random problems with various error codes. To say that I'm very disappointed would be a huge understatement. Just t
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Good evening, @user_m4mtmm! I am sorry to hear the line has not been buried for such a long time. That is never something we want and are happy to further assist you with getting that completed. Please send us a direct message with your full name and
Bury WiFi cable line BACKYARD
I am extremely frustrated with the lack of action regarding the cable line running across my property. This line was installed over a year ago and was supposed to be buried shortly after installation. Since then, I have submitted numerous requests, made multiple calls, sent countless texts, and have
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Concern moved here for help.
Xfinity disconnected services weeks before move, can't reach human to assist
I scheduled my move and change of service address for the start of july. Xfinity disconnected my service overnight. I have not been able to reach a human being over the phone and did the virtual service will not (but also cannot) assist me. How do I get them to fix this?
Question
Concern moved here for help.
Xfinity Support
I did not authorize any service change to my Xfinity plan. My bill states: “Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.” Please identify the exact service change, the date/time it was made, the user who authorized it, and provide the ema
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Hello, thank you for reaching out. I hope your move went well! My wife is in the Navy, and we've moved a lot. I know it can be overwhelming, but I am hoping you had an easy transition. I see along the way your recordings did not transfer over. As we
XfinityVianney
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Transfer of recordings and purchases
My Purchases and Cloud DVR recodings are missing after transfer of service to new address." Please help Old address [Edit: Address Removed] New address [Edit: Address Removed]
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