Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (441.6K)
Have you tried a different plug, just to see if the blue light comes on @user_q2yef4? Even if your TV Input is on the wrong source, the power light on the cable box should still come on. You may need to swap the box out. It's possible when the power
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
Question
Hi there, @Toochy I'm sorry to hear that you are having trouble sending pictures. Since it's been a few days since you last posted, were you able to get assistance?-Richard
I Can't send photos to anyone texting
I have a Samsung Galaxy s21fe that I just ported over to xfinity, now it won't allow me to send photos it just spins and times out.
Question
user_kfqroe, hello there and thanks for reaching out. I understand your frustrations and we are here to help you regarding your concerns. As this matter is extremely personal identifying on a public form, we ask to not share any of your information.
FORMAL DEMAND- Trade-In Credit $830- Notice Before Small Claims
Comcast Cable Communications, LLC(Xfinity Mobile) To Whom It May Concern, This letter serves as a formal demand for resolution regarding my $830 promotional device trade-in under my Xfinity Mobile account. On November 3, 2025 , I participated in a trade-in promotion offering an $830 credit. The devi
Question
IPv6 has been totally unusable on my connection for over a month. Where is my DM? Where is my ticket?
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
Question
retention department
I just cancelled my phone and tv with Xfinity. I went in to get the internet rate that is being offered to new customers and was told that I would be charged almost double because I am an existing customer. The new customers have the rate locked in the lower rate for 5 years. TMobile is offering a l
Question
•
Customer Service
Horrible deceptive service!
As a loyal Diamond Member status Comcast customer, I experienced the most horrible and deceptive service recently, during a service change. On February 11th, I called Comcast and spoke with a retention agent named "Echo" who identified himself as working in the Philippines. I expressed to him that I
Question
•
Customer Service
I mentioned the Ethernet port to say there was power. Nothing plugged in there. Yes TV has power. I can bring up the Input Sources on the TV with the TV remote, but the HDMI option is darkened because the cable box is not on. I appreciate you as we
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
Question
Kassie, follow up ? My netgear modem is only 3-4 months old, why would I need to replace it? Is your tech guy saying something is wrong with the modem? thanks brian
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
Question
Inbound and outbound mail using 3rd party applications stops working when traveling
For months I have been experiencing issues receiving and sending emails via 3rd party mail applications such as Mac native Mail or Outlook, especially when traveling (both domestically and internationally). Once I return to my home state, the issue miraculously resolve. Focusing on the outbound mail
Question
•
Hey, thanks for getting back to me @user_q2yef4 - I'm happy to help!You said there is a light blinking on the Ethernet port on the back. Is there anything plugged into that port or is it empty? Some ethernet devices will register power fr
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
Question
My gateway box keep shutting off like every 10 min.
my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months
Question
•
Your Home Network
user_026ac9, hello there and thanks for reaching out. I understand your concern especially with needing that tracking information. I apologize about your experience. I'd like to take a look into this for you. To move forward with your concern, please
Placed order for upgrade mobile order
So I placed an order for a mobile upgrade which after I payed for it I did get a text stating I have to upload my photo ID which I did. When will the phone ship? None of the service people on chat is very helpful.
Question
Ok, just fixed my ringtone. Brought it back to xfinity. The person their re-set the eSIM. Went back to Settings>Sound & Vibration>Phone ringtone-SIM card, and another Phone ringtone-eSIM card. We set the to the ringtone we wan
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
We are here to help, user_72duop. Can you walk me through the steps you are taking and where you're running into an issue in addition to any error message or code you are receiving along the way?
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question
yay a human! thanks for getting back to me. 1) There are no lights on the front (I have the box that only shows a blue line and there are no buttons anywhere). But there is a light blinking in the back of the box where an Ethernet cable can be plugg
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
Question
Same here. what a mess!!!!
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question
user_e92521 The ticket is still in progress. Our support team is completing the name change, and once that’s done we’ll reach back out. We’ll continue to monitor the ticket and update you as soon as we have a resolution.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Currently having similar issues. Xfinity is not honoring what they promised.
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
Question
I need to know that you have received my email with both driver's licenses. Now can we access my father's Comcast accounts?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Hello @user_vavk9u, thank you for reaching out on our community forum, It sounds like you did not have a good experience, and we do not want that to be the case. I would love to review everything on the account and ensure that your voice line is adde
XfinityAbby
commented
15 hours ago
to the conversation:
0
0
Horrible deceptive service!
As a loyal Diamond Member status Comcast customer, I experienced the most horrible and deceptive service recently, during a service change. On February 11th, I called Comcast and spoke with a retention agent named "Echo" who identified himself as working in the Philippines. I expressed to him that I
Question