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Lines doen
I live at [Edit: Removed personal information]. I’ve been on hold for over 46mins to report the lines down and in my neighbors and my yard. If a big truck comes down road will rip them totally down. I need this fixed please
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Devices and Equipment
Unable to Activate eSIM overseas and Poor Customer Service (Issue had been unresolved for 36hrs and AI Chatbot keeps going in circles)
I am really frustrated as i do not have any mobile reception because my eSIM got some issues and now i cannot activate them from overseas myself and require a live agent to do it for me. but the AI just refuses to connect me to a live agent. its been almost 30+ hours and it just keeps me in circles.
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Network
@devilinnewengland Have you forgotten the network on that device, and signed in again?
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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bob_janes thank you for using the Xfinity Community Forums page to reach out today. Let's address your plan management together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
manage plan
I changed my plan by calling a live agent on May 31, 2026. However, since that day, I can not get manage plan to work when I login xfinity.com. This has been going on for 2 weeks now. I have called support several times, and they say, we are aware of it , and will fix your account. The main reason I
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Downed internet cable due to storm
Our Internet cable was downed by a tree branch and I couldn’t find a way to report it through the Xfinity assistant.
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Customer Service
AI Chatbot Does Not Work
The botnloterally does not work. It will say "got it", and then do nothing else. Xfinity was already a nightmare to work with. The decision to be EVEN WORSE is maddening. It has taken me 4 days to cancel this terrible sevice.
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Customer Service
user_u9zbz5 We can check on the status for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the ""Start new conversatio
Trying to Upgrade My Phone [Edited]
I am trying to upgrade my phone, which I have done many times. Due to the new identity verification app that could not read my license my order was canceled. The trade in that was a part of the order was not canceled however. I went to the local xfinity store twice, chatted with a tech for over an h
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Lost Phone in warehouse
Hello- I recently ordered a new phone replacement through Xfinity mobile- the phone had the wrong shipping address and got sent back to warehouse. It has been sitting in the warehouse without being scanned back in for 3 weeks now and I am not able to get a new phone beacause that specific one is alr
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Xfinity Compliments
Hi there @user_v93suz! Remember anytime you're posting in public, never post your personal information for your safety and security. It also goes against our Xfinity Community Guidelines. In regard to your credit, here's all the information you need:
I canceled my service
I have a credit of $51 and something can you please send that to my bank account right away [Edited: "Personal Information"]
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I am STILL waiting for them to send someone out to fix mine...
Maintenance June 2026
Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h
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Greetings @cocosba11s! Thank you for taking the time to post on our Xfinity Community Forum! Congrats on the move and bringing us with you! I can understand how frustrating it is to arrive and realize there isn’t a coax outlet available.
Coax installation in apartment building
My boyfriend and I recently moved into an apartment building and I bought an Xfinity plan the day before we moved into so we would have wifi right away, but when we arrived we realized that there is no outlet to plug the coax cable into. Will Xfinity send a technician out to install one, or do I nee
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Hi there @user_9fniah, and thanks for posting your concern on our Xfinity Community forums!I can completely understand how frustrating it is to not be able to get help when your service is down and there’s a line physically missing.You absolute
Downed cable line due to storm -no help from Xfinity
Neither agent on phone, AI assistant or Xfinity store personnel seem to be able to report the downed wire. We have no internet or cable because there is no line to the home. What does it take to get Xfinity to help?
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I canceled my service
I have a credit of $51 and something can you please send that to my bank account right away [Edited: "Personal Information"]
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Sign-In and Account Management
user_qeqt96 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Purchased Pro WiFi Extender but never received
Technician came to our house with the router, but without the pro WiFi extender which we’re already paying for. How can we get it?
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user_ys3oz1, hello there and thanks for reaching out. I really apologize about your experience and I know how frustrating it is to have to experience that. I am glad to be able to help you with that matter and to take a look reviewing your account an
Want to log a complaint?
This was the worst customer service I have ever gotten in my life. I’ve been without Internet for five days. I’ve spoken to three supervisors. Numerous agents have been lied to told that I was having someone come out to find out that they didn’t even do a ticket on it and that was a supervisor. The
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user_bd974d, hello there and thanks for reaching out. I can definitely understand how frustrating that experience would be, especially when you're simply trying to make a payment. If you're having trouble signing in online, there are still several wa
Can't access account on web site
Xfinity is by far the most customer-hostile company I have to deal with. I'm entering the correct user name to access my account through the web site to pay my bill, even using the Find Your ID function to verify it, and the web site still won't let me enter. Then I start getting calls from Xfinity
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Want to log a complaint?
This was the worst customer service I have ever gotten in my life. I’ve been without Internet for five days. I’ve spoken to three supervisors. Numerous agents have been lied to told that I was having someone come out to find out that they didn’t even do a ticket on it and that was a supervisor. The
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Downed cable line due to storm -no help from Xfinity
Neither agent on phone, AI assistant or Xfinity store personnel seem to be able to report the downed wire. We have no internet or cable because there is no line to the home. What does it take to get Xfinity to help?
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Thank you for reaching out to our Xfinity Community Forum @user_s9tnq3! We understand that securing city permits can be a stressful process, and we are happy to help. To continue, send our team a direct message with your full name, and the service ad
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Public Utility Easement Approval
I am reaching out to obtain approval/clearance from Comcast/Infinity for an existing rear detached garage that is encroaching into the 25-foot P.U.E. in the backyard. Approval is needed to move forward with permits from the city of South San Francisco.
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