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Thanks for reaching out to us regarding your Apple TV subscription. Sure, I would be more than happy to assist you today. Please follow this link to complete the activation of Apple TV. Activating StreamSaver™ offers
apple tv subscription not activating
The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a
Question
@user_xjaeie Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
How can I get the new XB10 modem
I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?
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Incorrect Billing and Collection Referral Due to System Error
Dear Xfinity Customer Support, I am writing to formally report a serious billing error caused by a system issue on your end and to request immediate resolution. After moving to a new address, I opened a new Xfinity account. However, due to a system issue, this new address/account never appeared unde
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Billing
Hello @user_qx5exs, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What concerns are you needing help with?
Worst Customer Service of all time
I can’t get help without going in person because the online and phone options are garbage, I can’t talk to a representative on the phone and the ai freezes when I need help
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@XfinityAbby also the router is not new I have had it for around almost 2 years
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
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@XfinityAbby Yes without the router in non bridge mode I get internet with the router I do not get internet and no IP address will get issued to me even if I Mac clone
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
Question
Hello @user_39bf8a Are you getting any internet without the router? Is this a brand-new router that you just got?
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
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Hey there, jal1959! We appreciate you reaching out with your missing group email address concerns. I understand it is vital to be able to add new names or manage your contacts as desired from your email groups. Are you using a third-party email when
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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We have tried all of those solutions. When I sign into my Apple TV account using my log-in from a fresh browser or even a newly downloaded app, it doesn't recognize me as having an active account though the bundle, it just offers me the free trial et
apple tv subscription not activating
The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a
Question
@XfinityNatalie Please confirm a work order for this issue. Thank you.
Cover damaged and large crack done side of junction box roadside
Large green cover covering Comcast equipment damaged. Large crack down side allowing rain and water in. Located at [Edit: "Personal Information"]
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@CCChe wondering if you could help me if you have time I am lost at this point is there a reason the IP would not renew if the dhcp pool refuses to issue the IP
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
Question
Oh no, that should be plenty of time for order to show details. Can you please send us a DM to get started? Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
Question
How can Xfinity pretend to not know about this change? First game is in 2 days and you are still pointing us to a Channel Lineup tool that does not have the correct channel. Hurry up and fix this before we have to sign up directly with Detroit Sport
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
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Your Home Network
Repeated tech visits result in no change after major outage
There was a major outage in my area on Mar 12, 5000+ customers affected, this was right before a scheduled "upgrade to your area" on Mar 14, then delayed to the 16th. My service never came back. I have opened 6 live agent chats and had 2 technician visits, both lasting less than 10 minutes, and have
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Customer Service
DNS error
I was updating a Wordpress site yesterday and got a message I was no longer connected to the internet (this happens a lot); when I reconnected, I could no longer access the website due to a DNS error. I can access the site using cellular data, but not on any WiFi-connected device. I have no issue co
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Your Home Network
Yes , I placed my Order on March 20th with a Live agent through chat. Is it still early?
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
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This is my work computer that we are talking about. Time is money, I need thaw fasted speed and reliable that I can get. thank you
How can I get the new XB10 modem
I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?
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Hey there, @user_x2w8n0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I am very sorry to hear about your experience with your Internet service. Did you receive an email confirmation once the order was pl
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Incorrect Billing and Collection Referral Due to System Error
Dear Xfinity Customer Support, I am writing to formally report a serious billing error caused by a system issue on your end and to request immediate resolution. After moving to a new address, I opened a new Xfinity account. However, due to a system issue, this new address/account never appeared unde
Question