Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (457.5K)
Thank you for the details, I apologize if it feels you are having to constantly repeat yourself. In order to avoid missing any details, I want to make sure we are on the right page with you. You have power cycled your Roku devices and TVs, you have
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
I would like to cancel my current TV service, but keep my Internet Service
The xfinity site doesn't let you cancel services. I would like to cancel my TV service (and return the TV box), but keep my Internet service (I use my own modem and router for this, no comcast equipment). How can I do that?
Question
•
X1
@XfinityThomasA How do I adjust the width of my email screen? For some reason it changed. My incoming emails now take up the whole screen. I can no longer see for example the word "sent" to click on at the left side of the screen.
email folders are missing; how to restore them?
All of my email folders are missing. They need to be restored. Help!
Question
DM sent as you requested.
Exceeded maximum credits for outage?
I had a service outage yesterday 4/2/26 and tried to apply for a credit, but it said I had exceeded the maximum? I have not had any credits this month? I tried sending a DM first, but it said to post here first. Thank you for your assistance. ~CC
Question
Asked what happened to NHK at the Xfinity store. The answer: here is a new box to replace your old one,. It appears that comcast employees dont know either.
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
Question
The upstream power is too high / out of spec. The downstream power is a bit on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
Large Number of Uncorrectables on download channels
Symptoms: Large Number of Uncorrectables on download channels. Download mode switches from Docsis 3.1 to 3.0 intermittently Upload mode is always Docsis 3.0 CM: Arris SB8200 Standard Specification Compliant Docsis 3.1 Hardware Version: 6 Software Version AB01.02.053.05_051921_193.0A.NSH Cable Modem
Question
Account is listed as secondary user even though I'm the only account paying the bill
My account is listed as a secondary user. When I go to xfinity.com/password, a primary user shows up with no info, but an Xfinity username. I try to sign in with that username, but it keeps looping me back and I'm unable to reset the password for that primary user. I can not view my bill, make chang
Question
•
Sign-In and Account Management
If you read my notes, you would see that I have already unplugged all my Rokus and the router for at least 5 minutes. This had no effect on this problem. I just physically repeated the following steps: I unplugged the TCL Roku TV from the wall (int
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
Hello roger-t thanks so much for taking the time and reaching out with these seasonal convenience plan questions! We do have a quick and easy self-service option that will help you enroll for any requested dates. Just sign in with your Xfinity ID an
Seasonal plan
I would live à seasonal plan since May 15 2026 to October 25 2026. Thank you very much. [Edited: Personal Information]
Question
@honcho5859 Hi there! Thanks for your post and our team is here happy for the chance to work with you today over this platform. I understand that you are contacting us after some network issues in your area and I am here to assist. Can you send us a
Exceeded maximum credits for outage?
I had a service outage yesterday 4/2/26 and tried to apply for a credit, but it said I had exceeded the maximum? I have not had any credits this month? I tried sending a DM first, but it said to post here first. Thank you for your assistance. ~CC
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
Question
Exceeded maximum credits for outage?
I had a service outage yesterday 4/2/26 and tried to apply for a credit, but it said I had exceeded the maximum? I have not had any credits this month? I tried sending a DM first, but it said to post here first. Thank you for your assistance. ~CC
Question
•
Billing
Hi there, @PremiumMSG. Thanks for reaching out to us here on the Community Forum. That is quite an interesting situation. Sorry for the trouble. We would be happy to assist with it. Please send a direct message to us by clicking the chat icon in the
XfinityFrank
commented
15 hours ago
to the conversation:
0
0
Account is listed as secondary user even though I'm the only account paying the bill
My account is listed as a secondary user. When I go to xfinity.com/password, a primary user shows up with no info, but an Xfinity username. I try to sign in with that username, but it keeps looping me back and I'm unable to reset the password for that primary user. I can not view my bill, make chang
Question