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user_ohjjq8 - Thank you so much for sharing your feedback and for joining us here on the Xfinity Forums, we’re really glad you’re here. I know planning for international travel can raise a lot of questions, especially when it comes to sta
I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates
I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?
Question
I'd like to have my Denver ABC channel back. It used to be that cable companies could not remove local channels due to the need for information during emergencies (fire, severe weather, etc.). This rule needs to be reinstated.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_cq3til “Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the e
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Good afternoon @user_f7k6v5. Can you elaborate a bit on what is happening with your email and the website? Thanks!
what is this ??? i'm trying to get into my e-maile-mail
Xfinity, please explain what is going on with e-mail and your whole website
Question
Comcast rep, please quit asking everyone the same thing and then not providing an answer on the sting. Apparently there is an issue with cc, peacock, and the xumo box. Is there a fix in general or does each user have to create a ticket? Anyone
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Correction: I can NOT water until it is fixed.
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
Question
A service rep named Oscar stopped by and verified the problem and said he would send a crew would be out to fix it. Haven't heard anything back since then. I can water until they get it done. How long does it usually take? If I get
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
Question
[Edited: "Inflammatory"] Now we get spam calls all the time. And [Edited: "Profanity"] about blocking each number doesn't work...these scam places are using different numbers. I'm sure their issue with NOMOROBO has to do with money. Xfinity does noth
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
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This is a real problem, I have been "subscribed" for over 6 weeks and it has been a combination of "activate" button won't work; I try multiple devices: laptop with different browsers, phone, tablet, just about everything you can think of. Clear the
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
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Thank you for reaching out to our team here. You can always swap out that modem at a service center if needed. I can also get a replacement sent out from here for you. If you would like to have one sent out send me a direct message with the full name
Replacement for modem that is overheating
I would like a replacement modem. The xfi gateway I have is constantly running hot and this seems to be the cause of internet service dropping intermittently. I have tried several different things to troubleshoot, including powering off the modem and letting it cool down over a long period of time b
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Thank you for getting back with me. I did that and checked there unfortunately there is nothing.
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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user_yfgjz6 Hello, I am sorry you are having issues redeeming an offer for free tickets. What error are you getting, or does it just freeze the last person mentioned?
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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@XfinityAdrienne Thank you. I attempted to contact the incentive team but was unable to reach a live person.
Refund Card Expired
I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.
Question
Replacement for modem that is overheating
I would like a replacement modem. The xfi gateway I have is constantly running hot and this seems to be the cause of internet service dropping intermittently. I have tried several different things to troubleshoot, including powering off the modem and letting it cool down over a long period of time b
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Customer Service
Twenty-three days and counting. Each morning and afternoon when I want to get the local news and weather on WXYZ, the local ABC affiliate, I get that stupid pink screen. Basically, Comcash is unresponsive to its subscribers on the missin
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Thank you for reaching out to our team here. If you are still experiencing those issues I will be happy to troubleshoot any connection issues from here for you.
Intermittent disconnects, upstream jumping to 55-59 dBmV, only 8Mbps upload on 1000/300 plan
I am posting because this issue still is not resolved. This started when I began getting disconnected repeatedly while gaming, and my stream was dropping frames. I logged into the modem and noticed extremely high uncorrectable errors on the OFDM channels - hundreds of millions accumulating in roughl
Question
I had the same problem! Exactly! Can’t even find a human to help.
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Question
Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on? Note: This comment was created from a merged conversation originally titled Bring back my NBC / WPTV Programming PLEASE
user_rg266w
commented
12 hours ago
to the conversation:
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles