Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458.2K)
Scripps contract
When will my channels return? Will I be getting a refund for loss of service
Question
•
Channels and Programming
Modem from Xfinity
Can't connect my printers to wifi. Message said I am on a 5 Ghz system. The printers will only connect with a 2.4 HGZ. What can I do. I got the modrem a few weeks ago from Xfinity?
Question
•
Your Home Network
Its understandable that there are only so many tickets to be claimed but im still recieving the pop up and unable to claim it and that is what makes this sort of unacceptable 🤷♀️
"$5 off a Fandango Movie Ticket to see The Super Mario Galaxy Movie" code no longer working
The recent $5 Fandango promo code to watch The Super Mario Galaxy Movie no longer is working when purchasing tickets on Fandango.com. I'm under the impression that we have until April 8, 2026 to use the code. I'm very disappointed that I'm unable to use the code to purchase the movie tickets! The Te
Question
I and my neighbor are having the exact same issue. I'll add to this that I'm able to watch PBS live via the Xfinity Stream app on my android phone without an issue. Is the PBS live stream going out under some other/new codec?
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
peacock
Hello Support Team, Thank you for your continued assistance. I do not receive an error message during the activation process. The activation appears to complete successfully on the Xfinity side, as my Xfinity account confirms that the Peacock Premium benefit has been redeemed. However, when I log in
Question
•
Xfinity Stream Website
user_lsaz7f Where in the following steps do you receive an error? Steps to Activate: Navigate to Xfinity Subscription Hub (http://Xfinity.com/yoursubscriptions) Click Activate next to or under the ESPN logo A popup will app
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
Question
@user_6cykbi Thanks for getting back to me. I can certainly check on the details of your case and assist with getting an update a well. Can you please direct message me your first and last name along with your full service address so I can assist you
MISSION IMPOSSIBLE!!!
If you think dealing with Xfinity customer service to resolve billing issues is difficult, it is impossible to reach someone regarding technical issues. I know nothing about computers or electronics. During my six weeks with Xfinity, I have had billing issues with Internet and Mobile as well as the
Question
I did not see a clear cut answer.
cannot change modem setting without xfinity app
Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?
Question
I think it's terrible.
cannot change modem setting without xfinity app
Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?
Question
Lindegard I am sorry to hear your were disconnectyed from your chat with Kumaran, if you still need assistance with your account please send us a DM so we can assist you.
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
Question
@XfinityKei Thank you for your response. 1. The link you provided is for current offers not those available in February. 2. I last sent questions via email last Thursday. 3. About the same time, I received an email that my case was closed. I assum
MISSION IMPOSSIBLE!!!
If you think dealing with Xfinity customer service to resolve billing issues is difficult, it is impossible to reach someone regarding technical issues. I know nothing about computers or electronics. During my six weeks with Xfinity, I have had billing issues with Internet and Mobile as well as the
Question
Yes it is. I have a friend on a different system in her apartment building and she is still watching Create TV. That leads me to believe that PBS is still creating content and broadcasting it to systems that subscribe.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
... I’m signed in but there isn’t any icon ... Does the example at https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e help?
DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
Question
thunderbird email issue
this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on
Question
•
Hello @user_0lud8l sounds like the tech is going to open a maintenance request to have the line checked. How long has it been since the tech visited your home I would like to check your account to see if that request has been submitted. Please return
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
Question
user_cf8a45 Thanks for reaching out about your credit concern being applied to the account. To confirm were you told it would be applied within the last 2 days? It can take up to 48 hours to apply fully, but you wouldn't see the credit details until
Where is my credit? [Edited: "Inflammatory"]
I had two charges for autopay failures even after I updated autopay in the system. I was on the phone with the customer support 2 times for over two hours. The support promised credit, but I am not seeing it at all. Where is my credit? Such a bad customer service.
Question
I’m giving Comcast a few days to figure this out then I am dropping them. I will soon have a fiber option from a non-Xfinity source. I am tired of paying them so much for service that gets worse and worse. This is not some random weird channel im mis
Berrisj1
commented
16 hours ago
to the conversation:
0
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
Question