Xfinity Community Forum

@atucker75 it's definitely your choice. The XER10 just is not made for Bridge Mode.

XfinityJosephA

replied

10 hours ago

to the conversation:

0

Ordered 2Gbps symmetrical fiber service, but can't get that with modem in bridge mode

I recently upgraded my xfinity service to 2Gbps symmetrical fiber service. The issue I'm having is that I need to use my own router due to work issues and need to put my current(XB7) modem in bridge mode. Obviously, this stops me from being able to use the full speed of my service due to there only

Question

U

Ps5 Connectivity issues

I have multiple gaming consoles hooked up to the wifi right now, but one is refusing to connect, I have checked if it’s pause(it’s not) I have did everything to try to fix it and it’s been 9 days.

Question

•

Your Home Network

10

0

A

Sigh, currently my XB7 is in bridge mode, so when I'm connected to my home ubiquity equipment, I can get great speed internal to my network, but the connection out to the internet is limited by the 1gbps port that my router is plugged into on the XB7

atucker75

commented

10 hours ago

to the conversation:

0

1

A

Ordered 2Gbps symmetrical fiber service, but can't get that with modem in bridge mode

I recently upgraded my xfinity service to 2Gbps symmetrical fiber service. The issue I'm having is that I need to use my own router due to work issues and need to put my current(XB7) modem in bridge mode. Obviously, this stops me from being able to use the full speed of my service due to there only

Question

U

Cancel my service

I would like to cancel my service effective immediately.

Question

•

Customer Service

14

2

0

Hello @atucker75, thank you for taking the time to leave a post. I completely understand how frustrating this must be, especially after upgrading to a higher-speed service and not being able to fully take advantage of it due to equipment limitations.

XfinityMarshante

commented

10 hours ago

to the conversation:

0

A

Ordered 2Gbps symmetrical fiber service, but can't get that with modem in bridge mode

I recently upgraded my xfinity service to 2Gbps symmetrical fiber service. The issue I'm having is that I need to use my own router due to work issues and need to put my current(XB7) modem in bridge mode. Obviously, this stops me from being able to use the full speed of my service due to there only

Question

T

Can’t upgrade my phones

I have been trying to upgrade my phone on a payment plan but it won’t let me as it says I already have too many lines. I have both mobile and internet and have had my phone for almost a year. I have never missed a payment and no one in customer service can help me as they don’t have an answer. They

Question

•

Devices

7

0

U

Download/upload dropped to 50/60 this morning at 8a. Eventually, I lost connection. Contacted a live agent again. They went through the usual troubleshooting steps of provisioning/refresh.

user_8684so

commented

10 hours ago

to the conversation:

0

U

Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

Question

U

Change WiFi password and name

How do I change my WiFi password and name?

Question

•

Your Home Network

11

2

0

user_kyit19 We have attempted resolve this with you in direct message. All you would need to do is head into the direct message thread and relay your first/last name and service address.

XfinityTommy

replied

10 hours ago

to the conversation:

0

U

Dangerous multiple down wires

I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA

Question

user_upir5n Hello! Thank you for reaching out. If you have not already, please try unplugging your modem for about 20-seconds and then plug it back in. The error you are seeing can be due to an inconsistent internet connection. You also will want to

XfinityBenjaminM

commented

10 hours ago

to the conversation:

0

U

Disney plus not streaming movies

Disney plus app opens but we can’t play the movies selected. Keep getting error message 83

Question

@XfinityThomasA Thanks. Short term this seems to have solved the problem. Hopefully it will also work for the long term.

hawk724

replied

10 hours ago

to the conversation:

0

Dropped incoming calls.

Incoming calls to my mobile phone are being dropped. Sometimes it happens several minutes into a call, other times it happens as soon as I answer a call. I am able to make outgoing calls without any problems. This problem started around two weeks ago. I do have wifi calling turned on.

Question

U

Disney plus not streaming movies

Disney plus app opens but we can’t play the movies selected. Keep getting error message 83

Question

•

Customer Service

11

1

0

A

Ordered 2Gbps symmetrical fiber service, but can't get that with modem in bridge mode

I recently upgraded my xfinity service to 2Gbps symmetrical fiber service. The issue I'm having is that I need to use my own router due to work issues and need to put my current(XB7) modem in bridge mode. Obviously, this stops me from being able to use the full speed of my service due to there only

Question

•

Customer Service

15

2

0

U

what is happening to my request! I have tried multiple ways to contact you. My next attempt will be with the State of Massachusetts. Is there a phone number I can call where I can actually talk to a person?

user_kyit19

commented

10 hours ago

to the conversation:

0

1

U

Dangerous multiple down wires

I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA

Question

Concern moved here to the E-mail help section.

EG

commented

10 hours ago

to the conversation:

0

U

Mail

I am unable to send mail from my iMac computer. My Email addresses are [Edited: "Personal Information"]

Question

@XfinityDilary and @XfinitySeth ... problem resolved! HD Weather channels in my area are both working correctly on both of my LG TVs. Could be because Xfinity Stream updated to 2.5.4, or maybe the Weather Channel tweaked their signal. Either way ...

SkokieBob

commented

10 hours ago

to the conversation:

0

LG TV, Xfinity Stream, Weather Channel Issue

Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl

Question

U

I will absolutely be leaving Comcast cable, internet, and mobile if this is not resolved by the time the season begins AND if I do not receive a rebate for the time without nfl network. We should not be paying for it if it’s not accessible.

user_okf7xr

commented

11 hours ago

to the conversation:

0

U

Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

Hello there @user_ysgvot I will be more than happy to help you with your request. To begin, are you referring to a home phone or a Xfinity mobile phone line?

XfinityDuron

replied

11 hours ago

to the conversation:

0

U

Need a live agent

Trying to talk to a live person for help upgrading my plan. Can't get around the prompts to get to a live person.

Question

Hello @user_x5so53 We appreciate you trying the self-service option through the app. Since you are unable to download it we can certainly attempt the activation from our end. In order to do this please send us a direct message with your full name and

XfinityMatthew

commented

11 hours ago

to the conversation:

0

U

Activate my modem

Please help activate my modem. I could not download the app on my device

Question

user_td90a Thank you for letting us know and updating on what has taken place. We do not have any information on when the apps get updated. We apologize for any inconvience.

XfinityPeterH

replied

11 hours ago

to the conversation:

0

Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

Question