Xfinity Community Forum

@user_l1axqm Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the concern if your bill isn't what was expected. Since I will need to access the account details to review, please send us a DM to Xfinity Support

XfinityBillie

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4 hours ago

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switched to more expensive plan

To whom it may concern, I have contacted Xfinity three times over the past several months to discuss lowering my internet bill in response to a more competitive offer I received from another provider in my area. During my call on March 17, I explained that I was looking to move to a plan in the $50–

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Level 2 customer service

I have been a customer for many years and need a few more days to pay my bill. Level 1 says they cant extend 4 more days, however i have been in this situation before and level 2 can help. Level 2 is also who advised that level 1 cant or wont assist. How do i reach level 2 customer service?

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Customer Service

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Hi @Erogeist Thank you for your comment on the thread. We will be happy to work with you. If you would like to troubleshoot with us please let us know. We will be happy to take a look.

XfinityJanelle

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4 hours ago

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Internet drops several times per hour during day, mostly better at night

Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and

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Cloudlfare issues?

Hello, I am working from home and when cloudflare is connected by my company the internet will randomly go out. When cloudflare is disabled this issue does not occur. Is there a way to check if cloudflare is being blocked by xfinity? Or is there a something else that could be causing this?

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Your Home Network

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Charged for many months after Xfinity confirmed my cancellation

Hello — I'm hoping someone from Xfinity Support can help me resolve a billing dispute on my account. On October 2, 2025 and again on October 3, 2025, Xfinity sent me confirmation emails stating that my account was being cancelled (subject: "We received your cancellation request," from xfinity@accoun

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Billing

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Once you're signed in with your Xfinity ID, look in the top right corner of the page there is a chat box icon that next to a bell icon and your profile picture for your Xfinity account. Selecting the chat box icon will pull up the direct messaging sc

XfinityBradM

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4 hours ago

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missed appointments and agents ignoring chats

We had a tech appointment scheduled for yesterday (sunday) 5-7pm, the person never showed up. I was told we would have priority and we scheduled today (monday) 10-12 but somewhere they decided to reschedule it for Wed with no notice. I have tried to chat with a live agent but he keeps leaving the ch

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constant outages during my work day

I am sick and tired of consant network issues and service interruptions during my work day. Today is the second time in 2 weeks that I've lost time from work due to "network repairs" and service outages. Why can't they be done at night when nobody is using your horrible service. If it's not horrible

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X1

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Using an X1 box ......

user_nk8mhs

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4 hours ago

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apps

Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.

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switched to more expensive plan

To whom it may concern, I have contacted Xfinity three times over the past several months to discuss lowering my internet bill in response to a more competitive offer I received from another provider in my area. During my call on March 17, I explained that I was looking to move to a plan in the $50–

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Billing

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I have the same issue's as well! We should all communicate about these issues and go after them. This is not ok. I am paying double what I should be paying monthly due to their so called "free devices" promos just another company that only cares abou

user_853rw3

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4 hours ago

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Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

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Please get WXYZ Channel 7 Detroit back on the air! It’s the station I watch the most.

user_jl32yx

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4 hours ago

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Return TV programing WXYZ Detroit

I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .

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Hello user_43efka thanks so much for reaching out here on our Xfinity Forums! The equipment this is referring to is your internet modem. If you're using Xfinity equipment, it will need to be updated to a newer model to access the XFi features on the

XfinityAlfonso

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4 hours ago

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Error on tv when requesting wifi info

when trying to access my Wi-Fi name and password from the settings on my TV the Screen states: your Gateway doesn’t support this feature. Upgrade to Xfinity XFI to display your Wi-Fi name and password along with other advanced features. Request an equipment upgrade at xfinity.com/equipmentupdate. ca

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I also have not been offered any solutions.

user_853rw3

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5 hours ago

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False advertising and billing issues

Customer service was aweful they just try to sell you things and billing is a mess they don't know how to properly apply promo credits and even added an extra line without permission. I was promised free devices 3 different times and fell for it each time not knowing what was to come. I am not getti

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I do not see a direct message option

user_jjltay

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5 hours ago

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missed appointments and agents ignoring chats

We had a tech appointment scheduled for yesterday (sunday) 5-7pm, the person never showed up. I was told we would have priority and we scheduled today (monday) 10-12 but somewhere they decided to reschedule it for Wed with no notice. I have tried to chat with a live agent but he keeps leaving the ch

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Channel 7 is a very important channel for local news please bring back channel 7 or lower our prices

user_z01bvj

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5 hours ago

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I want my WXYZ Channel 7 back

I would like to watch Channel 7 again..this is ridiculous we pay all this money and I feel like we are those ones who gotta suffer because y'all can't get along and come to an agreement. Feels like we are being held hostage by Xfinty but heaven forbid we are a day late on a payment. But yet we get t

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user_jjltay That is very strange. We can dig into this a bit more on our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct messa

XfinityTommy

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5 hours ago

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missed appointments and agents ignoring chats

We had a tech appointment scheduled for yesterday (sunday) 5-7pm, the person never showed up. I was told we would have priority and we scheduled today (monday) 10-12 but somewhere they decided to reschedule it for Wed with no notice. I have tried to chat with a live agent but he keeps leaving the ch

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This is not a solicitation like Xfinity labeled it as.

user_853rw3

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5 hours ago

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False advertising and billing issues

Customer service was aweful they just try to sell you things and billing is a mess they don't know how to properly apply promo credits and even added an extra line without permission. I was promised free devices 3 different times and fell for it each time not knowing what was to come. I am not getti

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Hi there, @user_6jesb0 Thanks for reaching out to us on the Forums! We know how frustrating it is to be told that your credit is frozen when it's not. I can get this escalated for you. We noticed you sent a DM as well. Please be reminded that sendin

XfinityRichard

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5 hours ago

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xfinity mobile website

I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the

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We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are you needing your Xfinity Services transfered to your new location? user_t3psmz

XfinityMartyR

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5 hours ago

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Cancel service

I'm moving and need to cancel my service. Please cancel on 4/30/26. I no longer have access to the email on file. Please send correspondence to... [Edited: "Personal Information"]

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Charged for service I do not have.

I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an

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Customer Service

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