Xfinity Community Forum

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Also to add insult to injury, if your modem is not a router (which mine isn't), even the mobile "test" doesn't work. Wow!

user_yxnl4o

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14 hours ago

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So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

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@XfinityNatalie This is nonsense. Restore the test or forever carry the shame on your shoulders. 😂

user_yxnl4o

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14 hours ago

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So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

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K

Both my Peacock and Xfinity accounts have the same email. The message I receive is the following:

Kinezono

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14 hours ago

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K

Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol

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Kinezono Are you using the same email or a different one? Do you see an error code with that message or no?

XfinityShawn

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14 hours ago

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2

K

Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol

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And now I spent an hour on the phone with a rep who said they need to send another technician and the earliest is 6 days from now. I asked to speak to a supervisor and the rep said they would have to call me tomorrow. Sounds like Xfinity doesn't care

user_qdnwuz

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14 hours ago

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Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

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Issue occurs on ALL my TV’s that use Fire stick. Began about 3-4 days ago. ALL TV’s have latest software and I have performed all troubleshooting maintenance. The problem still exists and the solution is what has been mentioned earlier….. Xfinity nee

JJMcK

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14 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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user_vycfnf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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14 hours ago

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Missed peacock sign up 90 day window,

I missed the 90 day window to sign up for peacock. Now It does not populate for activation and I cannot find it after following directions In other people's posts on here.

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@user_cd3ngc Finally, my cellular now appears to be working. However, the whole reason my wife switched was that she was told Xfinity had free international calling. Now we ar ebeing told that this is not true. We wasted untold hours trying to swi

user_cd3ngc

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14 hours ago

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U

Never-Ending Porting Problems

My wife, son, and I were with Total Wireless. We signed on with Xfinity mobile on Wednesday, June 24, 2026. My wife's number transferred to Xfinity right away, but my line and my son's numbers still have not transferred, and we have been without cellular service since Wednesday. We have been on the

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K

Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol

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Customer Service

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Missed peacock sign up 90 day window,

I missed the 90 day window to sign up for peacock. Now It does not populate for activation and I cannot find it after following directions In other people's posts on here.

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Customer Service

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Check my email of comcast.net

Need to check my Xfinity email the one that's ending in comcast.net

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Email

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I've replied on the direct messaging as directed. I guess I'll just wait for a reply there.

techcommgeekmom

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15 hours ago

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I need a human to intervene to reset my IMAP authentication tokens (error 0x800CCC0E)

I have 4 Comcast email accounts that I maintain. My mailboxes are all returning error 0x800CCC0E in Outlook and failing IMAP connections on multiple devices. Webmail works. I need to have someone refresh the IMAP authentication token and reassign my mailboxed to a healthy IMAP cluster. I cannot get

Question

user_7e1424, if you visit this link: https://www.xfinity.com/learn/digital-cable-tv/streaming-services, you can view the different offers we provide for a variety of streaming services. If you scroll down and select "see all apps," you also find addi

XfinityVianney

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15 hours ago

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U

What streaming services do I have

How can I find out what streaming services do I have?

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What streaming services do u offer

user_7e1424

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15 hours ago

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What streaming services do I have

How can I find out what streaming services do I have?

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Good evening, and thank you for reaching out on our Community Forums regarding your Peacock concerns @user_seiswo, we appreciate it. We’d be happy to help look into this with you. Could you tell us a little more about the issue you’re e

XfinityAlyssaA

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15 hours ago

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Xfinity

Need to connect with my internet for peacock

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user_ib3nr3 thank you for using the Xfinity Community Forums page to reach out today. Are you coming across an error message by chance when attempting to access your email through the Chromebook?

XfinityMarcus

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15 hours ago

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view my email from my Chromebook

Why can I not view my email account from my Chromebook?? I recently needed to change my password for my Chromebook, but I don't see why that would affect the access to my email. I can get to my email on my phone app and on my desktop computer.

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Thank you for confirming. I will need to access your account to further troubleshoot the issue from here. Our system can run checks on your User ID and email box and we will go from there. We appreciate the steps that you took already to try and reso

XfinityRay

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15 hours ago

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I need a human to intervene to reset my IMAP authentication tokens (error 0x800CCC0E)

I have 4 Comcast email accounts that I maintain. My mailboxes are all returning error 0x800CCC0E in Outlook and failing IMAP connections on multiple devices. Webmail works. I need to have someone refresh the IMAP authentication token and reassign my mailboxed to a healthy IMAP cluster. I cannot get

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This is very frustrating. We have All cleaned out the caches, rebooted the phones, and Uninstaller and reinstalled the app. What is the solution?? None of the above suggested here have worked. Thia chat both is getting all of us NOWHERE. HELP!!

user_yd8sg6

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15 hours ago

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U

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Yes, I did try that, too. It didn't work. I tried that on my iPhone and Classic Outlook.

techcommgeekmom

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15 hours ago

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I need a human to intervene to reset my IMAP authentication tokens (error 0x800CCC0E)

I have 4 Comcast email accounts that I maintain. My mailboxes are all returning error 0x800CCC0E in Outlook and failing IMAP connections on multiple devices. Webmail works. I need to have someone refresh the IMAP authentication token and reassign my mailboxed to a healthy IMAP cluster. I cannot get

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Cape Cod Outages

Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.

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Your Home Network

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