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Hi My question is I was reading online that Xfinity offers customer loyalty discounts when your contract is expiring. I have a 24 month contract and part of it ends on feb 11th of 2026. That will additional $21.00 to my bill. As you can see I have al
Loyalty Discount
I previously received an email that I would have a loyalty discount automatically applied to my bill once my current plan ended. However, my newest bill reflects the increased bill after my plan ended but with no loyalty discount applied.
Question
You are very welcome, our team is always here to help. Please refer to the link shared above and if you need any additional help let us know here.
Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
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I’ve been having the same issue with email on my iPhone for a couple weeks. Pops up with a prompt to re enter my password. And it pops up a few seconds after I enter it. No issues on my desktop computer. I’ve deleted and reinstalled the account on
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Did you set up your website in the 90s? I remember back then when open relays were a big problem and many webhosts would tell you to use something else for SMTP. Back then something else was typically your ISP. Somewhere in the late 90s/early
Setup outgoing server for Thunderbird
I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?
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I would also like to cancel my service immediately.
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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Hi there, @user_k0u8wp, thanks for reaching out to us here on the Community Forum. I do see you've made several comment posts for this issue. Sorry to hear about the stolen card, that is rough, and I hope you get it resolved soon. As far as what to d
Payment issue.
My bank account has been stolen an trying to make a one time payment for the 28th of December as I don't have any money in bank for automacticpayment
Question
I am using the android and planning of trading in the phone to google for the new purchase. Just wanted to make sure it is carrier unlocked since it is one of the requirements. I don't have access to different carrier SIM card and from what i can tel
Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
Question
Yes, I am in the exact same situation with Newsmax as everyone that is writing in. It is absolutely disgusting as Newsmax is the only freezing for me when streaming on Xfinity. Newsmax does not freeze when I am watching our main TV that receiv
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
When will you add passkeys to my email account? ... Never. Comcast/Xfinity is in the process of closing down its email servers and migrating customer addresses to Yahoo.com. You'll still have a Comcast.net email address, but you'll have to login to
Adding Passkeys
When will you add passkeys to my email account? I use this address and Xfinity only since I like your email platform. We have moved out of the Xfinity area but still intend to use it and have used since moving 7 years ago. However I have had my email compromised and taken over with no safeguards to
Question
Payment issue.
My bank account has been stolen an trying to make a one time payment for the 28th of December as I don't have any money in bank for automacticpayment
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Billing
Hello, @user_e7z1tl thank you for taking time out of your day to reply to this post. I know how frustrating it can be to receive unwanted calls. Have you by chance filled out the form to stop receiving marketing calls from Xfinity? https://pc2.mypref
I have gotten over 100 calls from 888-934-6489
Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o
Question
@Cevica Thanks so much for reaching out to us and creating a post on our Xfinity Forums. I'm sorry that your phone did not automatically unlock as expected. I would be happy to help out with making sure the device is unlocked and fully available to y
Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
Question
Same here. Endless calls from 8889346489
I have gotten over 100 calls from 888-934-6489
Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o
Question
Good morning @thewed, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the service issues you are experiencing, especially during the holidays, but you have reached the righ
Service outage
[Edited: "Personal Information"] To Whom It May Concern, I am writing to formally express my disappointment and frustration with the ongoing outage of my Xfinity internet, cable, and phone services, which began on Christmas Eve and has continued through today. Experiencing a complete loss of essenti
Question
... why cant i access my emal We'd give worlds to know. Is your email address still with Comcast/Xfinity, or has it been migrated to Yahoo? (See https://www.xfinity.com/support/articles/yahoo-email-migration-overview). Are you accessing your email u
BruceW
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7 hours ago
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my comcast.email
[Edited: "Personal Information"] why cant i access my emal
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