Xfinity Community Forum

How do I add speed to my Xfinity apartment community account?

I would love an online form on which I can choose to upgrade. Nothing on the web or via phone helps add internet speed to a community account. I will pay for the increased service.

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Customer Service

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Xfinity App says my home internet is down but it is working without issue

The Xfinity app says that my home internet is offline but it is not. Everything is working normally. The Xfinity app on my phone and ipad both say it so it is not a device specific app glitch. The Xfinity assistant in the app seems to be able to see the signal as being strong and says that it can "c

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Xfinity App

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Hello @hsciii, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Is this happening on all rewards that are available to you or just specific ones?

XfinityChelseaB

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9 hours ago

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rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then

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@XfinitySara OK, called that phone number, talked to none other than "Sara" and she tried to convince me to solve the problem by turning off WiFi on all of my iOS devices. Ha! Having been troubleshooting this problem for over a y

user_a57a3e

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9 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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user_hbocet My team can help you with your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if nece

XfinityShawn

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9 hours ago

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Cancel my service

Now do I cancel my service?

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Hi, @user_am3k2! Thank you for taking some time out of your day to share your feedback about Eddy. We are happy that your service is back up and running now! I know it is tough when the internet is offline. We and are happy to share this so he is rec

XfinityRay

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9 hours ago

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Eddy

My Internet cable was cut and Xfinity sent me Eddy to fix it and Eddy did an amazing job and had amazing customer service skills. I cannot thank him enough because Internet in my household is such a needed and everyday thing.

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Hey there, @user_pkouud, thanks for reaching out through Xfinity Forums regarding your watch activation. It would be listed under its own number. Here is a link with the activation details: https://www.xfinity.com/support/articles/how-to-activate-app

XfinityJeniece

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9 hours ago

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Activate new watch

I had started the process of activation for the new smartwatch but when it said it was starting a new phone number I thought that was wrong because I assumed it would be linked to my daughter's phone, now I'm not sure how to move forward with activation.

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Cancel my service

Now do I cancel my service?

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Customer Service

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@user_a1r9x6 Thank you for sharing your recent experience with us. Let us know what your issue is so the community and our team can do our best to assist you quickly!

XfinityBradM

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9 hours ago

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Nightmare

Xfinity customer service has been incredibly frustrating. I spent an hour on the phone Monday and just spent another hour and a half today. The first representative I spoke with wasn’t able to help and didn’t seem to understand the issue. After being placed on hold again, I was transferred to someon

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Hello @user_3ig17u, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Upgrade your comcast.net email experience to Yahoo Mail for more information.

XfinityChelseaB

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9 hours ago

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with yahoo taking over how will I access my comcast email on Iphone

How will I access comcast email on iphone when it is no longer available and switches to yahoo

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The incorrect password response is just a generic response for "connection not allowed". I have no idea why iOS devices are the only ones which are impacted by this bug.

user_a57a3e

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9 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Thank you again @user_hjq9p6 for working with our team on your Peacock Premium activation. Glad to have been able to assist in getting that activated for you! Please let us know if there is anything else we can assist with.

XfinityEva

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9 hours ago

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Peacock premium

I have the platinum membership, but unable to access Peacock Premium from my membership page which should be a membership benefit. Could someone help on it please?

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service

how can I tell if my service is out if I am not at the location of the service

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Channels and Programming

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Unknown devices on my account

I have some unknown devices on my account. How do I find out what they are?

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Xfinity App

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chat in app

I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?

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Customer Service

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Eddy

My Internet cable was cut and Xfinity sent me Eddy to fix it and Eddy did an amazing job and had amazing customer service skills. I cannot thank him enough because Internet in my household is such a needed and everyday thing.

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Xfinity Compliments

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Hi, @user_hjkavx! Thanks for reaching out about your service! Our community is an awesome place to get this fixed! Did you take a look at the link that @EG sent with troubleshooting steps? Are you noticing the drops on WiFi, while wired to the modem,

XfinityRay

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10 hours ago

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In and Out

Internet keeps going in and out.

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rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then

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Customer Service

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Esim issues

I just bought a refurbished galaxy watch 5 pro. Xfinity won't activate saying that the watch is locked to another carrier. Yet when I went to imei checker on the web it shows as unlocked

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Devices

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Xfinity email on my iPhone 16 no longer appears. I've deleted and re-added the account a few times with zero success. Restarting the phone doesn't do anything either. Email still works fine on my laptop, however. I've received vari

ktziff

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10 hours ago

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Email on Iphone

I can't access my comcast email on my iphone anymore

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