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Help
Hello. I need help activating my customer-owned modem. I have a Hitron CODA57 DOCSIS 3.1 modem. The Xfinity app activation fails and keeps looping to the Welcome screen. Please remove my old modem, manually provision this modem using the CM MAC address, and push a fresh provisioning signal. App acti
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Customer Service
Thank you both. I did stop by a physical location to pick up an XB10, but they said they couldn’t give it to me because my area is scheduled for EPON within 6 months. Hopefully by then the XER10 will have a bridge mode. Lots of chatter about that ri
Next Gen Speeds
Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st
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My IMEI is a provisional mismatch
The xfinity assistant/call center boobs cannot help me. They say my situation has been escalated but it has not. my iMEI on billing does not match my physical IMEI.
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Devices
billing
Hello, I am writing to formally document and dispute ongoing billing and repeated collection calls related to an Xfinity account that was properly closed. My spouse and I canceled our Xfinity service, returned all equipment, and set up a two-month payment plan to resolve the remaining balance. That
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Customer Service
Xfinity support
I need to cancel my services starting tomorrow, January 1st, 2026.
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Customer Service
Accepted Solution
The solution to this is to delete your current autopay, then set up a new one with your bank information. It has nothing to do with browsers or caching- it’s a defect on their web app. I hope this helps anyone who sees it.
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
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I've been having the same issue for over a month now. Support has been unhelpful in fixing the problem and has only persistently tried to get me to use Xfinity mobile.
Xfinity App shows modem OFFLINE despite being connected to it.
I work for Comcast and have a courtesy account. I recently swapped my customer owned modem out for an Xfinity device. I went through the setup process but was forced to call because the app could not recognize the QR code or manual CM MAC input. I had to call in and the agent said they activated my
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user_d2o0jj I understand the urgency and that deadlines for paperwork can be stressful. I want to make sure you get exactly what you need to show that your iPhone is paid in full. Since you are looking for the specific breakdown showing the $1,199.00
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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Hi and thank you for the response. But I need a summary statement Around October 30 up to November 29 when I paid the Remaining balance for my phone. So I paid $350.16 on November 29 and I need a statement showing The amount for the cell phone and u
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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user_d2o0jj Good morning, thank you for reaching back out. I think the first step has been skipped. You will need to sign in first to see that icon to send a Direct message. Please see the steps. To send a "Direct Message": Click "Sign
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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Thanks for reaching out to us, we do apologize for any inconvenience you're having with your mobile account. Generally, when you sign up for Xfinity services the offer is you'll get one free unlimited mobile line for 12 months if you activate the mob
Deal not being honored
When I signed up for service, I was clearly told that I would receive two mobile lines free for one year. This offer was the sole reason I agreed to move forward with the plan. However, I am now receiving past-due notices and billing alerts for charges that should not exist under the terms of that p
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@XfinityChelseaB I really don’t understand this form. so confusing because the Xfinity person that replied, said to click on the button in the top right corner for a direct message, and I cannot find the button for a direct message.
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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@user_x4shj3 I am sorry to hear of the issues you have been having. I would be happy to pass along this feedback or if you go to http://my.xfinity.com and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will w
Complaint
I just spent the better part of an hour writing a complaint about customer service when I was thrown out of the system and all of the information disappeared. It happened twice, but I saved my text the second time. It is not a problem on my end. This is only one of countless reasons I am canceling m
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Modem needs reboot every 24-48 hours
Hello my modem stops working in the middle of the night every 24-48 hours and I end up having to reboot in the morning each time. Can this be resolved? I have checked the cables and it obviously works but I just goes out and turns red during the night. Please help!
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Your Home Network
user_5785d6 Just to clarify, it is just the 1883 and Mayor of Kingstown that you are having an error with, yet you are able to watch Lioness in the Paramount app with no issues? Can you please just confirm the error message you are getting on 1883 an
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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@Jtrinh Thanks for reaching out to us, we do apologize for any inconvenience if our billing process was not explained. Since we bill a month in advance and it can take about 10 days for the accounts to actually close & depending on what your bil
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
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deleting hotmail
I want to discard everything from Hotmail before I see it and filter rules does not seem to work.
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user_4uegn4 Welcome to the Xfinity Community Forums! We’re glad you reached out here; this platform is a great way to get dedicated support and ensure your concerns are documented and addressed thoroughly. I am truly sorry for the frustration a
XfinityChristy
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billing
Hello, I am writing to formally document and dispute ongoing billing and repeated collection calls related to an Xfinity account that was properly closed. My spouse and I canceled our Xfinity service, returned all equipment, and set up a two-month payment plan to resolve the remaining balance. That
Question