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Sure, from a service standpoint, I experience several unplanned outages each month for the past year, which impacts my employment. when I spoke to customer supervisor and requested to speak with someone regarding permanent resolution he could not con
Leadership- I had a horrible experience with a customer retention supervisor
Are there any corporate leaders who would like to discuss my concerns about continuing unplanned service outages and a customer retention supervisor who is not concerned with retaining my business?
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JJ9880 Thanks for reaching out to us for assistance with adding your spouses name to the billing statements. I can help with getting it added for you no problem! Can you send us a direct message with your full name, name of account holder (if d
Add Spouse Name to Bill
I would like to add my spouse's name to the bill. I'm not looking to change the primary account holder name, and would be good with their name being added as "In Care Of" as part of the billing statement.
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Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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Xfinity Stream Website
We'd be happy to take a closer look at that email @user_lalql1 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Xfinity membership spam
I got a spam email from Xfinity about "Xfinity membership" which I never enrolled in. At the bottom of the email you claim it's "service related" which is a lie, the only service I get is home internet. Where can I delete my xfinity membership and stop that spam from ever coming to me again?
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internet_user_2 Thanks for reaching out about a possible second account being opened by mistake. I can help get the new account closed for you, and help with the current account as well if needed. Can you send us a direct message with your full
Accidentally created a second account trying to sign up for 5 year plan
I accessed the account through my phone and went through manage account. But now its telling me i have a second account for my address when i just wanted to take advantage of the discount. Is there any way to merge the two accounts together or get the discount on my original account. I also signed u
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Luistarr1210 Good morning! Thank you for reaching out to our Xfinity Forums Team. Are you asking for your profile to be removed from the Xfinity Forums platform? Can you please provide some details on what you are experiencing?
Remove my information from here
I was not aware of this and I think this is why I'm having the problem
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Hey @user_if62fq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the ownership change. I would be more than happy to offer my assistance looking into this f
Change of Primary Account Holder
I am writing to inform you that I have permanently relocated to India. As a result, I no longer have access to my previous U.S. phone number[Edited: "Personal Information"] I would like to update my account settings to grant primary access to [Edited: "Personal Information"]. Please let me know what
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Do you get an error when you use the app on other devices @plymouthrocks
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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@AlannTenn I'm sorry that the website is still loading that error for us when you are trying to manage the password for the secondary email address. I'm sure it's been asked and gone over, but to make sure we cover all steps, have you tried to clear
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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Archdom Thanks for reachin gout for help with your monthly credit concern. This is certainly something we need to get fixed once and for all for you, and we are happy to help. Can you send us a direct message with your full name, name of accoun
XFINITY FREE MOBILE IS A SCAM
I signed up for a new internet package back in June and was coerced by the Xfinity rep to sign up for free Xfinity Mobile after I was told it was going to be COMPLETELY FREE of charge. At the end of the call, the rep told me there was going to be a $25 activation fee, to which I said, "Don't set up
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@pmoosman54 I have yet to get the message that I need to migrate over, but you losing folders is quite concerning. Could you expand on your situation? Such as were they only sub folders, main folders, or both? How many did you lose vs how many were
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Apparently not. 15, 16, 17, 18, 19, 20.
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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Yahoo app has an option to add another mailbox, If you click on the circle with your initials in the upper left-hand corner of the app, add another mailbox, it should then allow you to add.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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The only way to start the recording 30 mins early is if the option is there. If you don't see a 30-minute option, then that feature would not be available on that program. We do apologize for any inconvenience around this. Are you able to choose the
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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ElRicky Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further to see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
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My apologies, I’ve been out of town for work. I would absolutely like to try anything else.
XER10 is problematic for home network use...
I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've
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Since they switched, I have lost personal folders. If they had warned us this might happen I could have saved them, printed them off or maybe other options. No warning!!
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Dear person who is incharge of writing commercials. I recently noticed u hav new commercials. One of ur actors I'm very shocked u would choose a man who would hav a child n refuse to recognize it. H av zero to do w/the little girl.
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file a complaint
I would like to file a formal complaint regarding the placement of an outside cable box in my front yard. Please provide information to file a complaint. It is impossible to speak to someone regarding my concerns.
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