Xfinity Community Forum

Good afternoon @user_awcmgq. Our team here can check the account to determine what happened and work towards a resolution. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messag

XfinityRaf

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16 hours ago

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Why is it so difficult to cancel service?

I’m extremely frustrated with the process required to cancel my Xfinity service. Customers should be able to cancel their service easily online without needing to call or visit a store. I recently moved to an area that isn’t close to an Xfinity store, and every time I call customer service I’m place

Question

Apple mail SMTP server fails to send

My Apple mail SMTP server failed, after an Xfinity required password reset, on all my Apple devices. (iPhone, Macbook Air, iMac). The new password works fine for send and receive on the Xfinity email website. The SMTP server on my Apple devices shows "offline" after re-adding new password to account

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Greetings, @user_e2krrl! Congratulations on the new modem! I understand you need some assistance with getting the dial tone working. This link goes over other steps to try when you don't have a dial tone with your Xfinity Voice service, https://www.x

XfinityRay

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16 hours ago

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no dial tone on new upgraded modem

I installed a new modem, activated it with support and i have not had dial tone since the upgrade.

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@Melissa0329 CBS is missing as well...Richmond,VA.

user_987e03

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17 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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I have the same problem and I canceled services one month ago. They confirmed that they are canceling my internet and additionally a mobile line that I didn’t want but they claimed it was a 1 year free trial for upgrading to 500 mbps. I had the upgra

user_awcmgq

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17 hours ago

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Why is it so difficult to cancel service?

I’m extremely frustrated with the process required to cancel my Xfinity service. Customers should be able to cancel their service easily online without needing to call or visit a store. I recently moved to an area that isn’t close to an Xfinity store, and every time I call customer service I’m place

Question

Hello @user_gnv262 are you still experiencing issues with your service at this time? If so, can you please elaborate on what you have tried so far? We do have a great starting point here with Xfinity Internet Troubleshooting Tips.

XfinityEva

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17 hours ago

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Problems with my connection

Hi there I'm having issues with the connection of my internet and I would like to know if there is anything that I can do to get my internet back on

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Thank you for confirming that information, I do see that we have a direct message as well, and I can double-check your billing to make sure everything looks correct.

XfinityAbby

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17 hours ago

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Wrong billing amount

My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co

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Email

I can’t log in to my account.

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Email

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Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc

user_m7s2a5

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17 hours ago

to the conversation:

13

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc

user_m7s2a5

commented

17 hours ago

to the conversation:

13

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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I received several activation step but non of it worked. Can you manually link the subscription to my account?

user_cn6xao

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17 hours ago

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Peacock and hulu activation issue

Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.

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Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc

user_m7s2a5

commented

17 hours ago

to the conversation:

13

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

I’m not sure. I see estimated total of $241.79 , then Balance forward $377.18 Payment and Credits - $80.00 Partial charges v -$120.62 Regular monthly charges $80.00 Taxes, fees and other charges -$14.77

knowcom

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17 hours ago

to the conversation:

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Wrong billing amount

My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co

Question

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Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc

user_m7s2a5

commented

17 hours ago

to the conversation:

13

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Thank you for confirming that you tried those steps @user_k8lpbw, we appreciate it. Have you had a chance to check whether there are any service interruptions affecting your area? You can view current outages and service status by visiting our Online

XfinityAlyssaA

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17 hours ago

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Hotspot Login Page not Working

Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl

Question

Hey there, @user_w68reu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do appreciate you sharing that link @DreamSayerZ for the online paying section. Did you get the payment completed following the link? Plea

XfinityAdrienne

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17 hours ago

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Can check if my bills due

I can not find the site to go to to pay my bill

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user_cn6xao Thanks for confirming! Did you receive an email with any of the activation details?

XfinityJeniece

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17 hours ago

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Peacock and hulu activation issue

Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.

Question

@Baptista2015 Great, that is good and count on us if anything ever does happen with the service. We'll get a tech out asap. To submit the repair order it'll help us if you send us a picture of it to add on the ticket. Send us a direct message with yo

XfinityBenny

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17 hours ago

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B

Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?

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Hi yes. I have tried all of that. The hotspot isn’t working on my boyfriends phone either.

user_k8lpbw

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17 hours ago

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Hotspot Login Page not Working

Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl

Question

Good afternoon @user_k8lpbw, and thank you for reaching out on our Community Forums regarding your hotspot concerns—we’re happy to help. To start with some basic troubleshooting, have you tried toggling Wi‑Fi off and back on, restarting

XfinityAlyssaA

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17 hours ago

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Hotspot Login Page not Working

Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl

Question