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@user_0xa9zh My team will need to get your account information to escalate this to our mobile team. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Messa
False incentives
Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a
Question
Coax outlet
I just recently moved to my new home last Friday and realized I don’t have a Coax outlet and also realized that the previous owners have had Xfinity as well. I’m wondering if an Xfinity technician can come out and install an outlet so I can connect my modem or if I have to hire a third-party
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Customer Service
There was no banner in the xfinity assistant so I typed what you said and it just gave me the same directions I've been trying all week. See below for copy of the xfinity assistant response: To activate Peacock Premium through an Xfinity promotional
Peacock Activation Error
I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me
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No I didn't not. It's the same as when I got it. I was told that when I first got my service and it has it in the app. It said claim ur free year of mobile service and that is what I used to get the mobile line!! It said I was eligible. I have the sc
False incentives
Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a
Question
@user_tptj57 thanks for checking, since you're not seeing anything I'd definitely like to investigate further and will need to gather some information that we don't want here in our public conversation. Could you please send our team a direct messag
Pro WiFi extender battery backup
I went to the store and the manager said he filled out a form to get me a battery backup. Still haven’t received and email confirming that. Is there anyway to see if it really happened?
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I don’t see anything about it.
Pro WiFi extender battery backup
I went to the store and the manager said he filled out a form to get me a battery backup. Still haven’t received and email confirming that. Is there anyway to see if it really happened?
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Pairing remote
Tried resetting pairing after holding exfinity and info button light turns green but blinks and won't let me put code in
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X1
user_75a9f0 Have you had a technician out to visit your location recently?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Down cable line hanging in my driveway
I guess this isn't important to your company that this cable was knocked down by a storm and has been hanging in between my house and garage for the last 7 days. There are also broken cables that are in my yard that are old lines from your company. I need a technician immediately to come and either
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Customer Service
Still bill after cancellation
My plan was cancelled on 6/11/26 and should get some refunds. it was confirmed by live agent on phone. But xfinity still requires me to pay the bill for next cycle. Could you please help me to check it? Thanks.
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Billing
Mobile porting promo
I ported 2 phones from consumer cellular and activated with Xfinity. One was Feb 26th the other was March 1st 2026. The promo at the time was 200.00 for each line ported. I have waited the 90 days and still haven't gotten an email or anything concerning the promotion. How do I get the 200.00 per lin
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Plan
Hello, @user_tptj57 thank you for reach out over Xfinity Forums. I completely understand wanting to confirm the back-up battery order was submitted since you haven't received an email confirmation, from experience I've seen that once an order has bee
Pro WiFi extender battery backup
I went to the store and the manager said he filled out a form to get me a battery backup. Still haven’t received and email confirming that. Is there anyway to see if it really happened?
Question
user_wa4mmf Thank you for trusting my team to open a ticket and have the Xfinity cables taken care of. Please reach out to Verizon to have the remaining cables removed. My team is always happy to help when you reach out to us here and I hope you enjo
How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
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Same problem here. I did all the things mentioned(more than once). I even got a newer, same model box from Xfinity. Disney/Hulu is about to be canceled in my house.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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nbc
Only on NBC is there of synchronization problem between audio and video. I google searched this a week ago and found out that it's a network problem. I would think by now enough people have complained and The NBC Network and its affiliates have to be aware of it. If I'm not mistaken I would think th
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Channels and Programming
VOICEMAIL WEBSITE PROBLEM
I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have bee
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Home Phone Features
Hello, @user_AMG1 I did want to help get the proper expectations set up that the conversation works more like email communication than an instant reply. Our team will reply as quickly as possible, I did follow up to the direct message when you have t
Confirmation that my account is closed as per my call the other day
Hi There, I need to confirm my account is closed/has been cancelled as per the very very long, arduous phone call I had with one of your representatives the other day. I did receive the email they said they'd send regarding how to ship back the little black box, which I plan to do this week. In the
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Hi there, @user_qggldi. Thanks for reaching out to us here on the Community Forum. Are you referring to putting your account in vacation mode? That would be the only way to "pause" an account, however there are still charges involved for keeping the
Paused account but still being charged
I paused my account while I was moving. There is a two month window between when I move out of one place and into the other. So I was told my account was paused. I was charged anyways. I tried calling but no one answered. I have messaged THREE different people using the texting option. I was explici
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user_xeq8pa Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
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Down cable line hanging in my driveway
I guess this isn't important to your company that this cable was knocked down by a storm and has been hanging in between my house and garage for the last 7 days. There are also broken cables that are in my yard that are old lines from your company. I need a technician immediately to come and either
Question