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Thank you again for the information. We can take a look at the account and the modem and see if there are any issues that we can identify. Could you please send our team a direct message with your full name and full address?To send a direct message:C
Coda56 re-provisioning
Hello, we are only getting 600 down on 1gig internet service. Please help!
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Sending email from my comcast.net account not working
My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.
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Thank you so much for this information, lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ
Peacock Premium
I cannot activate my free peacock premium. I am a diamond member for over 10 years so I qualify for this service.
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@user_aokwty Good afternoon! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your Peacock services. I can see how this would be frustrating, and I'm happy to help you get this figured out. You should be able to use
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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@user_f06rv9 Thanks for reaching out to us, I'll be happy to assist you with adding your wife's name to be listed on your detailed billing statement. To get started just send me a direct message including your first and la
add spouse to billing statement
Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?
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I promise our team is here to help, @user_brq8c9. In fact, it's our team that also responds to posts on the Comcast/Xfinity subreddit. If you have any unresolved issues or concerns, please feel free to create a new post under your username, and we'll
My accounts says I have 2 tv boxes but I only have 1
my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the b
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Hello @user_11t5v2 We appreciate you reaching out to us here on our Xfinity forums for help with the escalation process. I'm sorry that our peers have not been able to help out. It seems like you were sent to the wrong team for help, but fortunately
Escalation Process
After hours on the phone and in chats, I was directed to the escalation team and when I was transferred I was instead transferred to home security. They were kind but unable to help a problem that I was promised in writing 7 months ago was resolved. How can I escalate?
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Ok I was able to see on my computer there IS a way to upload a photo. I unplugged the wifi extender just in case, but I only see the one option in the "edit WiFi settings" part of the app, which I just re-downloaded and signed back in. This is the on
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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Hello @user_22252d Sorry to hear you are also having issues with the free Peacock subscription. Could you tell me what you see when you log in to Xfinity.com/yoursubscriptions for Peacock?
Peacock Subcription error
I recently got a plan with Peacock included and every time I hit Activate it says "Something unexpected happened". Please close this pop up and try again. If the problem persists, try again later." I keep chatting with support and they keep saying it show it working on their end and everytime I try
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It is not my device. It is on every platform even when payment is being attempted from a different location. I am also not able to make a payment over the phone. Automated message says it is unavailable.
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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add spouse to billing statement
Hi, I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?
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Customer Service
Unable to activate advanced admin tool access on my Xfi Gateway
I used to be able to go to 10.0.0.1 to administer my Xfi gateway, but now it tells me to use the app. I installed the app, and can seemingly authenticate, but I want to get into the admin tools. However, when I follow directions here: https://www.xfinity.com/support/articles/admin-tool-access I am u
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Your Home Network
Appreciate the feedback, @user_o1yrzv. The website may not need fixing if some basic troubleshooting resolves it, like what was mentioned about clearing cache and cookies or using incognito mode. Let us know if after these steps you still run into is
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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user_hbpgbh Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I understand that you are having some issues with the exterior equipment at your home and our team is here to look into the previous req
Need help with broken pedestal box. Opened ticket has not been serviced for months
The pedestal box outside my house is broken. I submitted a repair request at least 6 months ago but so far Comcast hasn’t come to fix it. It’s urgent as I am trying to sell the house and it looks bad. I have called customer service several times and been promised it would be fixed within days, talke
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Return equipment
Do i need an appointment to return equipment at scranton comcast store
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Customer Service
Billing
I went to xfinity store was promised refund for mobile phone [Edited: "Personal Information"] and never received it
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Billing
@user_rbzeq7 We understand how inconvenient it can be when you're attempting to get something as simple as a payment to process you bump into a technical issue. We have multiple options to make payments that can be taken advantage of to avoid any sor
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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I agree with everyone in this thread. XER10 bridge mode is needed for "no-compromise" integration to existing high-end networks. Or an alternate modem that can connect from my ONU (that has a 10 Gbps port) to my UniFi UDM Pro SE with 2.5 Gbps WAN por
user_racer44r
commented
9 hours ago
to the conversation:
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XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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