Xfinity Community Forum

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Cancellation of internet services

I would like to cancel and stop service at [EDITED: Personal information]

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Customer Service

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user_15a639 you can use the Xfinity Assistant to connect to live chat support. You can also post more details about your concern, and our team can help you here on Xfinity Forums.

XfinityJosephA

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6 hours ago

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talk to a live person not some AI [Edited]

how to connect to a real person? not some wanna be AI [Edited: "Inflammatory"] [Title Edited: "Profanity"]

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@user_4rd46s Our team is here to help. Can you tell us how you're accessing your email? Are you using an app, web browser etc?

XfinityKei

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6 hours ago

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Cannot Access Email [Edited]

I keep trying to access my email and I keep getting a message saying site NOT found. I've tried from two different browsers. [Title Edited: "Personal Information"]

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@user_d9qwby we can review the account and request that credit from the NOW team in charge of escalations. I can also research to get some clarity on technicians for NOW customers which we can share publicly to help the community once we have the off

XfinityThomasC

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7 hours ago

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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]

Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T

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No dial tone what can I do to get help?

I have had this service for 3 years. I upgraded the modem gateway as requested by xfinity.And I have never had a dial tone on my phone since. You can't get any help. Is there anyone out there that can help the xfinity?Assistant just goes on circles.

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Home Phone Service & Equipment

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Cannot Access Email [Edited]

I keep trying to access my email and I keep getting a message saying site NOT found. I've tried from two different browsers. [Title Edited: "Personal Information"]

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Email

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And i'm not evenbeing unreasonable, because i'm still giving you guys eighty six dollars a month for my internet now. honestly, I really just want to move my internet because you guys are saying there's a limit on what you can do.You can't give me my

user_d9qwby

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7 hours ago

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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]

Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T

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talk to a live person not some AI [Edited]

how to connect to a real person? not some wanna be AI [Edited: "Inflammatory"] [Title Edited: "Profanity"]

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Customer Service

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Apologies for typos are using speech texting.Because I don't have the energy to type all this out. but honestly it took more than four phone calls, trying to straighten this out.I've honestly spoken with some idiot at xfinity, probably ten times beca

user_d9qwby

replied

7 hours ago

to the conversation:

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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]

Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T

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So why is there a limit on actions you can take for Now services, but I was promised.The refund four separate times by your own employees? why do you do you have employees offering refunds? And then don't honor the refund that was offered. I have bee

user_d9qwby

replied

7 hours ago

to the conversation:

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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]

Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T

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Same issue here on fire stick. We went as far as I installing and reinstalling. When we get the error prompt, we're able to exit and then start the app again. Everytime we shut off tv/firestick error comes back. Big

cb_juno

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7 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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I need to edit the information regarding burying a cable at my address. I do have an irrigation system and would like to schedule the appointment to be home when the cable is buried. I have been unable to edit the information throughout Xfinity Assistant or to contact a live person. Thanks you for a

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Customer Service

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I need an ARRIS XG1v4 cable box

I'd like to request a Arris XG1v4 Cable Box to replace current wireless 4k box which does not work in my house. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details?

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X1

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