Xfinity Community Forum

We're glad that you can access Paramount+ using that alternate method! While I don't see it being suggested, doing a X1 System Refresh may as well.

XfinityAlfonso

replied

20 hours ago

to the conversation:

0

U

Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

Question

S

I finally got an appointment but your system is broken and I'd like to discuss it with the powers that be via a voice call. Not through text. Can you make that happen?

ssseybert

replied

20 hours ago

to the conversation:

0

U

Xfinity support

Cant see anything on my account

Question

I sent the direct message to Xfinity support

shghafir

replied

20 hours ago

to the conversation:

0

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

Hey there, @sj_Ken, thanks for reaching out through Xfinity Forums. Are you connected to your in-home network when attempting to pay?

XfinityJeniece

replied

20 hours ago

to the conversation:

0

U

bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

Question

U

Thank you for your help!

user_p5bel5

replied

20 hours ago

to the conversation:

0

U

Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

Hey there, user_mc0a62! Thanks for posting on our XFINITY Community forum to get assistance with your exposed cable concern. You have reached the right team to handle this matter for you. Please send our team a direct message with your full name, the

XfinityNatalie

commented

20 hours ago

to the conversation:

0

U

exposed cable on side of house renders alarm system vulnerable to cutting

Exposed Xfinity/Comcast coaxial cable on side of house could easily be cut rendering wifi dependent security system nonfunctional.

Question

U

activation stuck

Activation Stuck After Port-In (No eSIM / SOS Only) Hello, I recently transferred my number from Lyca to Xfinity Mobile. The port appears to be completed, as my Lyca service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM

Question

•

Network

8

0

bill pay page sits spinning then gives message "this is taking longer than expected" then message "something went wrong, working on it" Please fix your site. It should not be this difficult to give you my money!!!!

sj_Ken

replied

20 hours ago

to the conversation:

0

U

bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

Question

@user_z8ct47 Hello, thank you for reaching out to us here on forums, We can look into this equipment you're wanting to remove. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityKam

commented

20 hours ago

to the conversation:

0

U

Need drop wire and equipment removed from exterior of home - not a customer

I am not an Xfinity customer. There are two Xfinity boxes and an aerial drop wire on the exterior of my home that I need removed. One appears to be a cable box and the other is a "Telephone Network Interface" box. Please submit a ticket to have a technician remove the boxes from my house and the dro

Question

Oh no, I am very sorry to hear about the experience @user_61cyo7! I would be more than happy to look into further investigate the charge for the returned watched. Can you please send us a DM to get started? Please send us a direct chat message with

XfinityAdrienne

replied

20 hours ago

to the conversation:

0

U

Trouble returning the Apple Watch SE from promo

Hi Everyone, I was talked into upgrading my internet plan and also pushed to give a code for a free Apple Watch SE with activation of smartwatch data plan. The agent left out a lot of details that I should’ve seen as a red flag. It just seemed like he was trying to make more sales than anything. I p

Question

U

Okay. On the remote I pushed the Xfinity button and select Apps. Paramount Plus was available. I selected it and it did open to the splash screen allowing me to select and play the move of my choice, as it should. I tested one movie and it is functio

user_8072da

replied

20 hours ago

to the conversation:

0

U

Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

20 hours ago

to the conversation:

2

U

Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

U

exposed cable on side of house renders alarm system vulnerable to cutting

Exposed Xfinity/Comcast coaxial cable on side of house could easily be cut rendering wifi dependent security system nonfunctional.

Question

•

Customer Service

17

1

0

Thank you for reaching out to our team. I will be happy to look into any issue with your service from here. Which service are you having an issue with?

XfinityJohnG

replied

20 hours ago

to the conversation:

0

U

Xfinity support

Cant see anything on my account

Question

U

My bill went up AGAIN

I don’t know why i have to deal with this every month. I just spoke to customer service to understand why my bill was so high. I was signed up for a new plan and ONE MONTH LATER it’s back up to 216 dollars. 12 extra dollars for nothing. I’m so tired i just want to go back to sling tv.

Question

•

Customer Service

17

1

0

U

Need drop wire and equipment removed from exterior of home - not a customer

I am not an Xfinity customer. There are two Xfinity boxes and an aerial drop wire on the exterior of my home that I need removed. One appears to be a cable box and the other is a "Telephone Network Interface" box. Please submit a ticket to have a technician remove the boxes from my house and the dro

Question

•

Customer Service

11

1

0

U

Hi Xfinity Team, it’s been a few months now. I’ve returned the watch within the 14-day cancellation and you’ve received it. However I’ve been charged each month the $8.33 monthly cost for the watch even though it has been returned and in the system.

user_61cyo7

commented

20 hours ago

to the conversation:

0

1

U

Trouble returning the Apple Watch SE from promo

Hi Everyone, I was talked into upgrading my internet plan and also pushed to give a code for a free Apple Watch SE with activation of smartwatch data plan. The agent left out a lot of details that I should’ve seen as a red flag. It just seemed like he was trying to make more sales than anything. I p

Question

jdist Hmm, that is strange. Our team can take a deeper dive, but we will need to hop into direct message thread to see some details on this. Could you please send our team a direct message with your full name and full address? Our team can most defin

XfinityTommy

replied

20 hours ago

to the conversation:

0

J

Xfinity account does not have a primary user

I am trying to manage the billing for my Xfinity account, but it appears as if there is no primary user for the account. I am able to sign in using my email address on the Xfinity website, but when I select Billing & Pay -> View Bill & Transaction History, the page states that I do not have permissi

Question

@user_fpkqbi Thank you for taking the time out of your day to reach out about not being able to access your voicemail online. Have you tried clearing your browser cache? or trying another browser? Often this resolves this message you're receiving. Le

XfinityKam

commented

20 hours ago

to the conversation:

0

1

U

Voice Tab Online does not take me to my messages

When I am logged into my email online and click the Voice Tab I am getting a message to Learn more about Xfinity Voice. It does not take me to my VoiceMail messages. When I click the link it takes me to a page that says the below and has me call a phone number that is an eternal loop. Why can;'t I a

Question

U

Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

•

Billing

26

2

0