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Can I buy a Xi6-t
Can I buy a satellite box Xi6-t from EBAY have it activated by Xfinity and then not to have to pay a monthly rental fee… thanks
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Customer Service
Channel problem
Ion (238) in Chicago will not come up. Tried changing to 238 and at the bottom of the screen it gives the name of the program with the dots above but the program never comes up. Tried resetting gateway but that did not solve the problem. Other channels seem to be ok.
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Channels and Programming
Good afternoon user_x4c67r. Aside from being offered upgrades, members can upgrade or change their equipment at any point. You can swap it in person at a local store at no additional cost. We also have the option to ship out a modem, or have a techni
Modem Upgrade?
We have not been offered a modem upgrade in several years. Is one available to us, and what is involved in getting one? We have more devices now, and we are experiencing some slowness.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
You'll need to make a payment in person Please visit an Xfinity Store near you.
My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Modem Upgrade?
We have not been offered a modem upgrade in several years. Is one available to us, and what is involved in getting one? We have more devices now, and we are experiencing some slowness.
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@user_wgeyrc I couldn't agree more !!!
cannot change modem setting without xfinity app
Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?
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user_pzrvnn Thank you for reaching out so we can make sure you're receiving your Email messages. Please sign into our online web portal here and let me know if you can access your Emails.
IMAP PASSWORD FOR COMAST EMAIL
Why do I keep getting a message to enter IMAP password for Comcast?
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I have a friend who just got a "Moto G 2026" phone from Xfinity. He has installed no additional apps, so there are no ringtone apps on his phone. Using his "Settings", we set his ringtone to "Simple" and the "Simple" ringtone seems to play properly w
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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@XfinitySara Working good so far since the tech was here. Replaced the gateway and placed one of the extenders in a different place.
"limited by wifi extender"
My wifi extender closest to the gateway is showing on the app an orange "limited by wifi extender" status. this extender st this location was always excellent. And thus the next extender is showing limited. I had issues but after hours with the live support chat last night, I would not have any issu
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my account information
where can I see information about my account and details of my bill
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Plan
My apologies. The steps did not post. I'd like to take a closer look at what's going on. In order to do so, please send a direct message. I have posted the steps below. Please send us a direct chat message with your full name
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Did you read what I posted? I do not ever respond to the spam itself or click unsubscribe if there even is such a link, which usually there isn't. I am reporting the site that is usually spoofing and phishing for Xfinity logins, so that it may be tak
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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Xfinity Stream ony at home
Why would I need to stream at home? Useless product. Need to stream on the road.
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Xfinity Stream App
@MacLady Sounds like we need to take a closer look at the account. Please follow the steps below to send a direct message.
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
Question
Sounds like we may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
New cable box results in very slow response for channel changes
Hi. We just had an Xfinity technician come to our house. He replaced our cable box and modem/router with new, out-of-the-box units. Now there is a long delay between clicking a button on the remote and it actually happening on the TV. Channel changes, app selections, everything takes a lot longer. I
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Good afternoon user_hi2zqx. You have reached the right team, and I would be happy to assist you further. You are referring to Xfinity Voice landline service, correct? Is the phone plugged into the Tel 1 port on the back of the modem, currently?
XfinityJon
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Line in Use -
I have restarted the modem, internet & cable are fine but my phone has reflected Line in Use since July - there were contractors that came through about that time and I wander if they cut the line but I can't seem to get through to a live person to really talk about this situation - this isn't my fi
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