Xfinity Community Forum

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Yes I have. i have tried numerous times.

user_kqksnb

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9 hours ago

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help with email on iphone

my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.

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Thanks for reaching out to us, can you clarify the issues that you're having with your cable service?

XfinityOrlandoM

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9 hours ago

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Cable service

Upper cable stations not connecting

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Email issues

I am not getting my emails

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Devices

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That's no problem. We understand that the loss of this content is frustrating, @Charly1823. We will certainly pass along your feedback. I do want to add that the company is aware and actively working on solutions that work for our customers and all p

XfinityFrank

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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abmarino1

I’m not receiving my emails

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Devices

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Phone Delivery Delayed Over a Month

Our new phone has been sitting at the Memphis Fedex Hub for over a month without an update. We know they have been backed up but to have no update for over a month is too much. Fedex will not help. I went to an Xfinity store and they told me to call their mobile care number but when I call it just g

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Customer Service

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Hi. I tried that but it doesn't seem to help. I even tried unplugging the cable box, but I keep getting drops in the sound. On both cable boxes there are occasional drops in the sound. Is it supposed to be doing this? Is it something we're going to h

kissfreak1975-

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9 hours ago

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Problems with sound randomly going silent for a few seconds and coming back several times

We recently moved and had two new boxes put into our new apartment, one upstairs and downstairs. The picture is great, but the sound keeps going in and out. The Sound will be fine, then randomly it will go silent for several seconds and then come back. This happens several times no matter which diff

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Internet Service

Id like to speak to a live person about internet service

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Customer Service

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@XfinityFrank i’m sorry, Frank, I know y’all don’t know any more then we do to tell the truth. And I do appreciate you trying to help even though it might not sound like it because I’m so [Edited: "Language"] irritated at the

Charly1823

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I have the provided Xfinity equipment , a Samsung smart tv with other subscriptions & no problem; this is now a major inconvenience.

user_fc16ec

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9 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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Xasperated911, thank you for reaching out to Xfinity Support. We can take a look at your account and see what is causing this to happen. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup

XfinityAngie

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9 hours ago

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Xfinity Hotspot won't turn off — STOP!

Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway. I have fiber internet, so one of Xfinity's boxes is required to auth

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No one has contacted me or replied from Xfinity & I Amit going to beg to speak to yet another representative for a third time. Just fix the issue, do your job….

user_fc16ec

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9 hours ago

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U

Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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user_kinim0 Good morning, and thank you for reaching out to our Xfinity Forums. Yes, you can change it through the Xfinity App. If you go to "Wi-Fi" details, and then select "Edit WiFi Settings" this is where you can make changes to your network. Ple

XfinityKassie

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9 hours ago

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Router change password

I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i

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Good Morning, @user_bpydxw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can so stressful, and we want to ensure moving your services are as simple as possible. I would be more than happy to look

XfinityAdrienne

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9 hours ago

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Change of address

How do I change my address with the Xfinity now

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@Charly1823, that is not information I would have available to me. What we do know at this time is the information we have outlined thus far. I know that this is a disappointing situation, but hopefully something will be worked out soon.

XfinityFrank

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9 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

@user_n9iwy0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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9 hours ago

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Billing and phone service

Incorrect billing and deceptive plan changes not approved.

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user_b5ezpn Hi there! We'd be happy to help. You can pay your bill through the Xfinity app, by signing in to Xfinity.com, or by calling our automated payment system.

XfinityAirelle

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9 hours ago

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Bill

I want to pay my bill

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user_9tmt3x I know how important my apps are. Did you try to force stop and restart your app?

XfinityPeterH

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9 hours ago

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Xfinity cbs streaming app not working

I have deleted cbs app and put back on and all I get is an error code We’re sorry an error occurred

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@XfinityJustinC can you tell me why the contract wasn’t renegotiated prior to it causing this kind of inconvenience to your customers? The pricing for the customer should not be the issue, you can’t tell me that Comcast doesn’t make enough money to

Charly1823

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9 hours ago

to the conversation:

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Hello, @user_nxrw4l Your Xfinity bill provides a detailed overview of your charges, including billing dates, service periods, and any changes in services. It includes sections for previous balances, payments made, and the amount due. The bill

XfinityThomasC

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9 hours ago

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My Bill

What am I paying for my service?

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