Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (471.5K)
Fire Destroyed Street Box
A small fire destroyed our apartment complex "green box." How long does this type of repair typically take?
Question
•
Customer Service
Internet Service Appointments
Poor/halting internet. Did all the chatbot tech checks. They found an issue and said needed to schedule an appointment (I had rebooted router/modem a few times)! Xfinity app says online! Took 4 days for an appointment, and when the tech arrived, he didn’t even want to come in..said the issue was on
Question
•
Your Home Network
unamujer7 My team can help you look into promotions on this chat platform if you want. We are here to help. If you prefer to be on the phone, then you would need to call into customer service or visit your local Xfinity store.
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
Question
Unfortunately, the assistant does not help either like chatting with a robot. That option helped me allot and Xfinity raising prices every month makes it awful for us customers to get help in lowering our plans. I have been with Comcast since the ear
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
Question
Good afternoon user_6mtc0y. I can assure you this is not the experience we want for you. I would be more than happy to look over your account, and to discuss this further, or provide any additional assistance. Please send us a direct chat messa
Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
Question
Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
Question
•
Customer Service
@user_7fwroj I still haven’t gotten anything. Any luck?
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
Question
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
Question
•
X1
Unable to turn on flex streaming box
How do I turn on the flex box without the remote? I keep unplugging and re plugging the device and itll turn on for a few seconds then shut off. Itll have the “Hello” pop up, but cuts off after shortly after. I had to replace my remote because the other one was lost, but unable to pair the new remot
Question
•
Flex
@user_ird01b thanks for posting on our Xfinity Forums page. I'd love to do everything I can to help with this issue. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
Waiting 6 months for underground installation? What gives?
I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw
Question
@Billyboy19, thanks for reaching out on our Xfinity Forums. Is this affecting all incoming emails? Do you check your email using our webmail or a third party mail client?
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
Question
@user_o8ev1k This times a million. This would definitely be the final straw for me to find another provider unless Red Zone is back come fall
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
user_pvcgx1 Did you reach out to Yahoo support since they will be the ones handling emails moving forward?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
Greetings @user_jwx5qz, and thank you for posting on our Xfinity Forum! Sorry to hear your speeds got worse after upgrading, that’s definitely not the experience we want for you, especially after already working through this with multiple agent
XfinityMelinda
commented
19 hours ago
to the conversation:
0
4
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
Question