Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (463K)
I appreciate you quick response, thank you!
Cable in yard/street since 2/12/2026
Hello, Xfinity replaced a cable on 2/12/2026. It is laying across the yards and street of our house and our neighbors house. I’ve requested burying of the cable 3 times via Xfinity assistant beginning 3/11/2026. I appreciate help you can provide. Thank you
Question
user_offmir Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
Question
Music channels are out
The music channels are out in DC. The other channels are working fine.
Question
•
Channels and Programming
Thanks for posting here in our community, @user_bd4lfs, about the cabling in the yard. We're sorry to hear the cable hasn't been buried after 3 requests. We'll gladly take a closer look into this for you, so we'll need to get your name and address in
Cable in yard/street since 2/12/2026
Hello, Xfinity replaced a cable on 2/12/2026. It is laying across the yards and street of our house and our neighbors house. I’ve requested burying of the cable 3 times via Xfinity assistant beginning 3/11/2026. I appreciate help you can provide. Thank you
Question
Music channels outage
The music channels are out in DC - other channels are working fine.
Question
•
Channels and Programming
Hi, I have not replaced the cable going to the wall and modem. The cable going to the box outside is almost brand new, 2 years old. There are no splitters from the room with my modem going outside to the box.
Annoying Internet Problems
Randomly, I'll experience packet loss where web pages will take a lot longer to load, messages sent from chat services will be dropped, and games will lag. I have my Unifi gateway hooked up to the modem doing routine pings to several DNSs and it will show spikes in latency, packet loss, and outright
Question
Thanks for posting in our community, @angela_brite. I can see how an unstable internet connection would make for an annoying experience with your internet service. It sounds like you've been dealing with this for some time. We're sorry about that, an
Annoying Internet Problems
Randomly, I'll experience packet loss where web pages will take a lot longer to load, messages sent from chat services will be dropped, and games will lag. I have my Unifi gateway hooked up to the modem doing routine pings to several DNSs and it will show spikes in latency, packet loss, and outright
Question
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
Question
•
Billing
You're very welcome @user_5fq2h3, and we appreciate you circling back to let us know that the address has been successfully updated to residential. Before we close out this thread, do you have any other questions or concerns we can assist with?
My house is not a business location
My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th
Question
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
Question
•
Customer Service
It looks like agent I spoke to sent request for correction to correct department, address corrected to residential. I looked up local business, and remembered that neighbor at 218 is a business. Not my address. But I see no reason it changed to bus
My house is not a business location
My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th
Question
How do I cancel?
I am trying to cancel my tv services but keep internet and mobile. I talked to someone via the chat and they said someone was going to call me and never did. I can't find a phone number to call
Question
•
X1
Cable in yard/street since 2/12/2026
Hello, Xfinity replaced a cable on 2/12/2026. It is laying across the yards and street of our house and our neighbors house. I’ve requested burying of the cable 3 times via Xfinity assistant beginning 3/11/2026. I appreciate help you can provide. Thank you
Question
•
Customer Service
@EG Below is the screenshots.
XB7 frequent reboots
My XB7 is in bride mode and it simply is acting as a cable modem. I notice it reboots (blinikng green light) at least once a day for the last couple of days. I wonder if those reboots were triggered by xfinity (software updates)? Anyone has the same experiences?
Question
Schedule a home service visit
Can not set up new boxes. Need someone to come out and do it.
Question
•
X1
Good afternoon @user_9pj0wt, and thank you for reaching out to us on our Community Forums—we appreciate your time. I understand you’re having trouble connecting your plasma TV to your network, and we’ll be happy to help troubleshoo
15 year old plasma tv cannot connect to xfinity
My 15 year old Panasonic TV will no longer connect to Xfinity. I have tried several HDMI cables and all three ports, but it no longer connects. It did connect in the past, but I haven't used it in many months. I know the Input setting on my TV is correct. How can I fix this?
Question
I agree. We have been loyal Xfinity customers for decades. We’ve put up with increases in bills over and over again. Now the local news/ABC affiliate is missing. The channel we watched 60+% of the time. make a deal with Scripps, bring back the chann
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps, @user_x6l77g. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert
Scripps shut down
I appreciate xfinity position however I signed up for locals stations and am not getting what was purchased/promised. I urge you to find a quick solution to the problem of not having local channel 7 in Denver.
Question
Nomorobo Discontinued
Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridiculous number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back. The process of using Xfinity's spam call protection can be tedious especially using xfinityspamf
Question
•
Home Phone Features
Good afternoon @alex179, and thank you for reaching out to us on our Community Forums regarding the issues you’re experiencing with accessing your redeemed rewards—we appreciate you letting us know. To confirm, are you currently access
XfinityAlyssaA
commented
15 hours ago
to the conversation:
0
2
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
Question