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user_4w9ns6 I am so incredibly sorry for the frustration and the extra costs you’ve incurred. It is disheartening to feel deceived, especially when you’re already juggling so much in your life. Navigating new technology should be simple,
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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Customer Service
Hello, @user_d5wvmp thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network running properly. With being newer to the forum I understand if you're not familiar with
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
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I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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X1
user_5xmtww Thank you for reaching out to us here with your concerns! I am sorry to hear that you have been experiencing interruptions to your Xfinity services, I know how frustrating that can be. You can get informnation regarding an ongoing service
How do I File a complaint
Repeated outages over a month long period with no explanation and no ending. Why are we continuing to have problems in the Gales ferry area particularly in an area called Sherwood Forest. We’ve gone hours with no Explanation why it is repeatedly the same area and what they can’t fix. Nor have we bee
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Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
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Your Home Network
Hi there, @jengen! Thanks for reaching out to us here on the Community Forum. We can certainly check to see if you're eligible for any current promotions. Please send a direct message to us by clicking the chat icon in the upper right corner of the p
Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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How do I File a complaint
Repeated outages over a month long period with no explanation and no ending. Why are we continuing to have problems in the Gales ferry area particularly in an area called Sherwood Forest. We’ve gone hours with no Explanation why it is repeatedly the same area and what they can’t fix. Nor have we bee
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Customer Service
bluzman99, Thanks for sharing these details. This is definitely not the experience we like to hear about. We will certainly do everything within our power to resolve the Peacock, credit, and unreturned equipment concerns as quickly as possible. To ge
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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Billing
E-mail migration
I never received an e-mail from Comcast notifying me to make this change. I did receive an e-mail in August 2025 about it that said I would get an e-mail in 30 days that I never received. Yesterday I was pushed, but the system to make this migration, and I did so. I can access my e-mail on the yahoo
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user_p7vre2 Are you trying to access your email from the Xfinity website, or trying to sign into your account? I would assume the password would be the same as your log in user ID to access your account.
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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Call the CC company and say you didn't authorize the charge and they should credit you back unless Xfinity fights it.The fraud hold might not stop it, certain charges as "repeating monthly auto pays" even closing the card and getting a new number doe
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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user_ln9u1r Hello there! Thank you for reaching out to our Xfinity Forums Team. Typically, the email confirmation will come through within 24-48 hours. I would recommend checking your preferred contact information in your Xfinity account to be sure t
Canceled services
I didn't receive confirmation email after canceling services. Is this normal?
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I opened my xfinity account in march of 25 and when I moved they offered me a better service and I took it. Problem is when I turned in my old modem when I was done moving it seems they treated it like I left and my new address account was messed up
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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@user_nrlm75 Thanks for reaching out to us, this link https://www.xfinity.com/rewards has great information on our rewards program and how you can sign up.
XfinityOrlandoM
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Rewards
Sign in information for rewards
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