Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (485.5K)
xfinity support
I need my internet service canceled at [Edited: "Personal Information"]. thank you
Question
•
Customer Service
I understand the importance of receiving your promised gift cards. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Messag
Mobile porting promo
I ported 2 phones from consumer cellular and activated with Xfinity. One was Feb 26th the other was March 1st 2026. The promo at the time was 200.00 for each line ported. I have waited the 90 days and still haven't gotten an email or anything concerning the promotion. How do I get the 200.00 per lin
Question
Hey there, @user_u75185! Thank you so much for reaching out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the broken equipment, it certainly is not what we want for our customers. I would be more than happy to lo
Broken pedestal box
There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it. I want Comcast to come out and repair it. Someone came out and took photos and sent them to Construction. 6 weeks later, no work has been done. I have a ticket number on this but can't seem to
Question
Broken pedestal box
There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it. I want Comcast to come out and repair it. Someone came out and took photos and sent them to Construction. 6 weeks later, no work has been done. I have a ticket number on this but can't seem to
Question
•
Customer Service
elv1997 Thank you again for reaching out! I'm glad our team was able to get your Peacock Premium offer working again. Take care!
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
Question
@user_cr1awg wrote; It's a silly ask when its necessary to send them a direct message to close an account but it does not say its a "violation" in that guide. I don't write their articles or make their rules. And I'm glad that old link work
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Question
user_5asfc5 - Hello! Thank you for choosing Xfinity and joinig us here on the Forums! I know how important it is to have a quick and easy way to get help whenever something isn’t working quite right. As a quick reminder, if you ever experience
Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
Question
Hello user_br34dm thanks so much for reaching out here on our Xfinity Forums with these Xfinity Mobile order management questions! So if I'm understanding, there was not an update on the initial order, so you went and processed a 2nd order, and now
Ordered new phone, keeps pending then disappearing
Last Wednesday I ordered a new iPhone to upgrade an existing line. I received an email saying we’ve received your order, we’re working on it, an order number, and that another email would be sent once the order was confirmed. I saw the card I used to purchase have a pending charge. Then heard nothin
Question
Closing old post.
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
Question
Need help with trying to access my email
I signed up for xfinity internet on June 16th 2026. I was told that I have a comcast.net email id same as my personal email id that I used for signing up. However, I am unable to get to the comcast.net email part and it keeps circling to the page where it says "By June 2024 no more new emails will b
Question
•
Hey there user_lqdjqm thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! We love that you are a fan of the Despicable Me franchise, and would be happy to help ensure that the proper Xfinity Membership rew
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
Question
Thanks for posting on our Xfinity Community Forums, glad to hear it is working now @user_nnaz1o. Are there any additional questions or concerns I can help address?
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
Question
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
Question
•
Customer Service
@EG It's a silly ask when its necessary to send them a direct message to close an account but it does not say its a "violation" in that guide. And I'm glad that old link worked for you, however I can see that you edited your post to re
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Question
Accepted Solution
I am happy we were able to get the billing concerns clarified, and additional discounts applied onto your account @user_v8da12! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help! Have a wonde
XfinityAdrienne
commented
14 hours ago
to the conversation:
0
0
Confusion over plan
I have been an Xfinity member since June 2023. I noticed this morning a sharp increase in rate from $49.00 to $99.77. When I investigated, I found that there had been a discount that had stopped this morning, and that lead me to review my past history. My confusion mostly is the Loyalty Discount. It
Question