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Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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user_syo77w Yes you can. Please send us a direct message with your full name, the name you wish to be added to the bill and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23/2026 02:30 AM (Pacific). You may experience interruptions t
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Your Home Network
@XfinityRichard May I send one DM to you as well? I want to add an additional name to my bills as well.
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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jprausch Thanks for checking back in, I am showing the issue is still being worked on.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Hello @user_ufngwb, I know how important it is to get the internet up and going as soon as possible. Can you share with me the process you are using to activate?
I'm having problems activating my service
I'm trying to activate my Internet it won't go pass language select
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Howdy user_wfyw3a 👋 I appreciate you letting us know you're going through something similar with Xfinity Membership benefits, and we want to help if we can! Have you heard back on your ticket yet?
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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@user_rooph7 Appreciate you reaching out to us. Glad we could help facilitate the cancellation request for you. We are here if you need any further assistance!
cancel internet service after moving abroad
Hello, I'm seeking to cancel my internet service since I have moved abroad. However, I have no way of visiting an Xfinity store or scheduling a callback since I no longer have access to my US number nor am I able to make international calls. Please advise, thank you.
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No WiFi
Out, say modem but how would my modem break over night no one touched it
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Customer Service
Accepted Solution
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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Customer Service
I contacted them 4 days ago and they opened a ticket and said it would be 24-48 hours. This is beyond frustrating. We spend $400/mo. and have been customers since 2021.
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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Hey there, user_meq0yf! We appreciate you posting on our XFINITY Community forum. I know how important it is to ensure you have a stable connection at all times, especially when your roommate is gaming too. Not to worry, you have reached the right te
How can I report an issue?
My roommate tells me that he has been frequently experiencing high gaming latency, sometimes with 200ms ping. He asks me to report the issue and find some xfinity technician to fix the problem in person. After searching for an entire day, I still couldn't find an entry point on Xfinity for reporting
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dvr no longer buffers during watching a recording plus dvr stops buffering after a few hours
Good afternoon. I am experiencing the following since Dec 2025 When I wake up, or go away for more than a few hours, I no longer can rewind 60 minutes like I used to be able to do. Sometimes there is a screen saver. I have power saver disabled and messed around with CEC. I also can no longer rewind
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X1
Request cancellation confirmation
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
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Will do thank you very much
Ordered internet but haven’t received equipment
Hello, I signed up for internet service/streaming box last week on 2/16/26 and selected that the equipment be sent out today 2/22/26 but I haven’t received any email or text that it’s being shipped out yet. I logged in my account online and all it says is “We're getting your order ready — simple and
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@XfinityRichard just sent.
Now internet
I paid my bill for my now Internet, and within 15 minutes I no longer had access. I got an email stating it was paused. I went onto the app, sure enough, paused... I spent that night until 1 am. And all day the next day on chat trying to get help. Spoke with 14 people. Literally 14 people. They gave
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I'm having problems activating my service
I'm trying to activate my Internet it won't go pass language select
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Customer Service
Good afternoon user_nkdbec. I would be happy to review your account, and to look into this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated wit
Still waiting for assistance
I've been a customer for over 20 years. The service has always been spotty, but at this time there is no other option. We pay around $125 a month for internet service only. We were given a "completely free, no charges ever" flex box which is basically like a rough. Our internet often goes off or wil
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Accepted Solution
user_2f4h3k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
XfinityBrianH
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Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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