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user_m89uop Thank you for clarifying that for me. It should only take a few moments to make a payment and I know it's frustrating when errors pop up. Do you have the Chrome app on your phone so we can try to get around the error you're seeing? Once y
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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user_4d8lf3 Hi there! We really appreciate you reaching out, and we completely understand how frustrating that situation would be. If you were told your bill would go down and it either didn’t change or actually increased, that&rs
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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cancel Disney+, Hulu, ESPN+ bundle
I've tried every means possible to cancel this subscription.
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Channels and Programming
Email switching to Yahoo
[Edited: "Language"] I have lost all my old emails. How do I get my old email account back?
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Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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Customer Service
@XfinityEmilyB i’m not at work to make the chrome payment. That’s what I said in my last message I tried to do it with the app. I’ve already reinstall this app and deleted it like so many times I’m so over it at this point I should be able to go on
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
3 months of service interuptions
How is it possible that i get daily messages that xfinity is upgrading the service in my area and I will experience outages and then every evening i get a message saying they failed to complete the work. There is no transparency on what these upgrades are and the credits that have been issued are la
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Customer Service
user_4qlh8oThank you for reaching out. I know how concerning it is to receive return reminders when you’ve already taken the time to bring your equipment back. I’m really glad you let us know. We want to make sure your return is properly
Returned Router
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
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user_m89uop Let's see if we can save you a trip to the store. Please clear cache and cookies in your Chrome settings, then try making the payment and let me know if it's successful. You can find instructions here if needed.
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
Hi user_vhqghq! Thanks for taking the time to leave this wonderful feedback on our Xfinity Forum. We truly appreciate you being a long-time customer with us, and please know my team is always here to support you with your service needs. I would love
Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn
Question
@XfinityEmilyB I was using Google Chrome when I tried to pay through the other portal online I guess I’m just gonna have to go to the actual physical store and pay my bill again that way because this I tried it again today. It still does not work on
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
Returned Router
Hello, I recently returned my Xfinity wifi router but have been receiving emails concerning a failure to return. I returned it in March to the store on Jonestown Road, Harrisburg PA
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Customer Service
Thank you for that update. Would you like to make changes to your service tiers? If yes please send us another message for us to continue in private. @user_7y9st1
My personal wi-fi summary is a lie and your chat bot won't connect me to a real person even though it says it can
I just got my "Your personalized WiFi summary" e-mail in which the download speed was twice what i have ever gotten. There is no way I can reach anyone in customer service except by phone.
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user_wjxl6s Hello, and welcome to our Xfinity Forums! We appreciate you sharing your experience, as it helps us improve our customers experiences with the feedback. This is not the ideal experience we want our customers to have. While this has not be
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
Question
Same problem but none of the above suggestions have helped. iphone 16 pro, ios 26.4.1 mail app - already configured to use imap and has been working for the last few years. Now app keeps asking for impa password then reports it as incorrect. MacBook
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Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
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