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Hello, @user_28aebf that is a great question. Only the 4K equipment itself is compatible for 4K signal, so if you have multiple 4K TVs those would each need a set-top box to be able to have a 4K quality picture delivered through the X1 set-top box. B
dvr 4K box
Very confusing and non-answer results form Xfinity Direct Message Support. Current equipment on 1 4K TV: Main cable box XG2v2-P and Wireless Xi6 HD 4K Box, also have a X1 wireless router. After having issue with Prime Video, I was told to upgrade my old Main Cable Box XG2v2-P to a XG1v4-a DVR to sol
Question
Thanks so much for your reply. Much appreciated. I had some extra time last night, so I went online and used Xfinity's chat. After about an hour, I "think" I got the rep to agree to send an XG1V4 box to my local Xfinity store next week without the $
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
Question
dvr 4K box
Very confusing and non-answer results form Xfinity Direct Message Support. Current equipment on 1 4K TV: Main cable box XG2v2-P and Wireless Xi6 HD 4K Box, also have a X1 wireless router. After having issue with Prime Video, I was told to upgrade my old Main Cable Box XG2v2-P to a XG1v4-a DVR to sol
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X1
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us. Thank you for choosing Xfinity!
An employee
Excellent customer service helped me out with my problem. Highly recommend him. employee‘s name is spelled VAISHNAVI excellent I would highly recommend him. He solve my problem right away
Question
@user_pdqpui It would seem it was their issue, as this morning all of my recordings miraculously appeared.
Xfinity Stream recordings missing
I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?
Question
... There is no EDIT choice and only a new group choice not a new member choice. ... Correct. You can't created a new entry directly withing a group, you have to create it in Address Book and then drag and drop the entry from there to the destinatio
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
Question
Hi there, @user_2nybjv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to activate your modem. Please be assured you reached the
New Gateway Issue [Edited]
We just moved and picked up a new gateway to be self installed. Upon following the directions and plugging in the coax cable and the gateway the light does not ever change from the flashing yellow to allow setup. My wife called and was told a technician would need to come out, but was also told that
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
regular monthly fee went up under contract
My regular monthly fee went up ~7$ while I am still well under a contract. A contract is a contract; it doesn't mean that one party can change the terms mid-stream. It's a pretty dumb move by Comcast since GloFiber just came to town.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Gateway Issue [Edited]
We just moved and picked up a new gateway to be self installed. Upon following the directions and plugging in the coax cable and the gateway the light does not ever change from the flashing yellow to allow setup. My wife called and was told a technician would need to come out, but was also told that
Question
Thank you so much for this information. Let's keep this screenshot this way you can show the tech when they go out to you.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Channels and Programming
Accepted Solution
Cancel service
I would like to cancel my service with x finish effective today.
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Billing
Hi there, @user_kfpbw9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the rise in your billing statement. Please be assured you
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regular monthly fee went up under contract
My regular monthly fee went up ~7$ while I am still well under a contract. A contract is a contract; it doesn't mean that one party can change the terms mid-stream. It's a pretty dumb move by Comcast since GloFiber just came to town.
Question