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Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0

Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C

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Thanks for reaching out through Xfinity Forums, @user_y04z4f! What are you seeing when you look under call forwarding? Are you seeing the Advanced Call Forwarding option?

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disable voice mail

I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.

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Here we go again...

I had a payment arrangement scheduled for today 5/27. My mom needed surgery 5/26 so I reached out to customer support on 5/23 asking for more time. The agent said they would cancel the 5/27 payment and reschedule for 6/12. I specifically asked about today's payment being 100% canceled and service in

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I have no Rings option either on the web or on the cell phone app Under call forwarding and advanced Options I can't find if they've moved it somewhere or if it just disappeared please advise

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disable voice mail

I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.

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@XfinityDemitrius​ yes I would like to schedule an appointment to have a new outlet installed

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Coaxial outlet install

The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed

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billing

delete card on file and replace it with a new one

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Yes, I would like to schedule an appointment to have a new outlet installed.

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Coaxial outlet install

The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed

Question

Thank you for reaching out and creating a new post sksm1986. I see you are doing some work, and you want to check what distance you need to keep from the pedestal in your yard. I'll be glad to help review this further. I see you sent a direct message

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construction

[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.

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Accepted Solution

Hey @user_ywb3qs, Thank you for visiting our official Xfinity Forums Community support page. If you would like to install the Xfinity xFi Gateway or cable modem in another room, you would need an active coax outlet. To install a new outlet, we would

 to the conversation: 

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Coaxial outlet install

The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed

Question

Accepted Solution

Coaxial outlet install

The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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17 hours ago

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construction

[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.

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Hey @drtdogs, Thank you for visiting our official Xfinity Forums Community support page. Your Xfinity username would be used to sign in to your Xfinity account where your public Xfinity Forums username is different. Once the username for the Forums C

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user name

Why does xfinity show a user name that is not my correct user name with no way of changing it to the proper name? My user name is drtdogs yet xfinity continues to show user_75og's

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user_avzme1 My team is glad to hear you were able to get this resolved. Take care, and have a great day!   

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I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?

I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just

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