Xfinity Community Forum

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Brand New from Motorola store from Amazon storefront that redirected to a reseller.

user_ovhbck

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15 hours ago

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Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support

Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The

Question

user_r8ik5g, I'm sorry to hear you need to disconnect services. I understand you are out of the country, and you don't have the option to call in directly. I'll need to bring you into a private chat and complete authentication to get the process

XfinityVianney

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15 hours ago

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Cancel Service From Abroad

I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.

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Hello @user_ovhbck thank you for reaching out. Was the device purchased second hand? Or was it purchased brand new in a sealed box?

XfinityAbby

commented

15 hours ago

to the conversation:

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2

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Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support

Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The

Question

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Updating Plan: Keep internet, remove mobile, add current phone, and bundle discount?

Hi, The website refuses to do what I want and I can't connect with a live agent. I have a current plan of Gig x2 internet plus a mobile line that I only added to get the deal. Now, I would like to renew my plan (and obviously get a discount, why would I pay more for the same service?). I'd like to k

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Customer Service

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@user_w5eue7 Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"] In the 20 years I've been here community notices have never been allowed to be po

Again

commented

16 hours ago

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Community Event

Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"]

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@InternetuserPL, thank you for following up with us and the additional information! This is not the experience we want you to have, especially after replacing your Cat cable. We'll need to take a deeper dive on this issue. When you have a moment, ple

XfinityMelinda

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16 hours ago

to the conversation:

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buffering on pc hardwired

I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a

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Cancel Service From Abroad

I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.

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Customer Service

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Cannot connect to xfinity live agent

I'm not able to connect to an xfinity live agent, what has happened to the chat? It stay stuck on, "thinking," or it just doesn't do anything. I've tried the following commands, "live agent," ,"live customer support."

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Network

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@user_iz0pfi thank you so much for taking the time to post on our Xfinity Community Forums page, and I appreciate the feedback! To send feedback directly for the store and the person who helped you, check out our article: How to share a compliment wi

XfinityAbel

commented

16 hours ago

to the conversation:

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Great Customer Support Service

I’m not sure if there is an official survey to fill out, but Mausmi was super helpful and kind with the issue I reached out for

Question

Howdy ElectricDaisyChain 🙌I appreciate you stopping by our community for support with your NOW prepaid internet services, and rest assured we'll do everything we can for you as I know how crucial it can be being without internet for so long! While y

XfinitySeth

commented

16 hours ago

to the conversation:

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5

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Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month

About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto

Question

CableCard Re-Pairing

Hello, I'm aware that CableCard support is currently limited. I'm looking for assistance in re-pairing a previously working CableCard in my Tivo unit. The problem, the TiVo's power supply stopped working and I replaced it, but after it was replaced and I rebooted the TiVo unit the Data ID number had

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Non-X1 Service

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Hey @user_nto3ov, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting your Xfinity Internet connectivity issues. Are you performing a speed test to determine the approximate

XfinityDemitrius

commented

16 hours ago

to the conversation:

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Deliberately throttling my speed

I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling

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Same here and I am a 23 year customer! Ridiculous!!!!!

Talishafrye

commented

16 hours ago

to the conversation:

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Credit limit mobile

I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise

Question

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Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support

Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The

Question

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Customer Service

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I have bought and installed a new CAT8 cable and there is no change on the buffering. I did a restart on the network adapter and modem. Speeds are still good, but the buffering is quite regular and annoying.

InternetuserPL

replied

16 hours ago

to the conversation:

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buffering on pc hardwired

I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a

Question

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Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month

About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto

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Customer Service

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Great Customer Support Service

I’m not sure if there is an official survey to fill out, but Mausmi was super helpful and kind with the issue I reached out for

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Customer Service

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user_fsw3ss We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is there any particular reason you're looking to cancel your Xfinity services?

XfinityMartyR

commented

16 hours ago

to the conversation:

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Can I cancel service through these forums?

The Assistant online was not able to help me. Thank you.

Question

@user_t9112n Thanks for reaching out to us about accessing your Xfinity account online. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I see you are having trouble across several dev

XfinityCarolyn

commented

16 hours ago

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Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."

I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa

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hulu

I subscribed to Hulu and it no longer on my TV. Can you help?

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Channels and Programming

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