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Internet Service Cancellation
How can I cancel my internet service?
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Customer Service
Please remove and do not post private information on a public forum. You may need to sign out and sign back in @user_ptys32 and follow the directions provided. I am unable to message you directly.
Moving
Good morning, I called in to set moving my internet service to my new place but I’ve tried doing through the app without luck. I need to switch my internet service from my current house to my new effective 1.30.26
Question
@XfinityDena it’s not generating on my end. Can you email me? [Edited: "Personal Information"]
Moving
Good morning, I called in to set moving my internet service to my new place but I’ve tried doing through the app without luck. I need to switch my internet service from my current house to my new effective 1.30.26
Question
Thank you for reaching out @user_ptys32 Please send me a Direct Message with your name and service address and the new address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with
Moving
Good morning, I called in to set moving my internet service to my new place but I’ve tried doing through the app without luck. I need to switch my internet service from my current house to my new effective 1.30.26
Question
Moving
Good morning, I called in to set moving my internet service to my new place but I’ve tried doing through the app without luck. I need to switch my internet service from my current house to my new effective 1.30.26
Question
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Customer Service
Double Billing to my address
A customer service rep opened a second account at my address in my husband's name last month to apply a new customer promotion. However, my original account was never closed, and I am currently being billed for both. I would like assistance in closing the old account and making sure there are no dup
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Billing
Hi @user_xkaa62! Can you share more details about what is going on and what you have tried so far? What device is this happening on, or are there multiple devices?
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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@user_7ig1b5 - Our escalation ticket ended in resolution with a credit, which we're so happy to confirm today. Thank you once again for allowing us the opportunity to assist you and your family! If you think of anything else, please feel free to reac
Returning Apple Tablet to Xfinity Mobile
I'm hoping someone can help with this as I'm getting pretty frustrated and I'm about one more incident away from getting a lawyer involved. Sorry in advance for the lost post, but this has been an extensive issue. Starting back in June/July my parents who have been Xfinity customers for over 10 year
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Hi let me know if you faced the same issue and found a solution to it.
Xfinity stream app not working on Apple TV
I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the
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user_rty39s Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team can help you make any changes you are interested in making to your account. To get started, please send us a DM to Xfinity Support with your full name a
Please cancel my subscription to Starz
Please cancel my subscription to Starz. My name is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. Thanks
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what other information is needed ?
Return Label for phone
I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.
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user_BP12 Yes, we can issue a ticket to have it corrected. Just a heads-up, the Xfinity Rewards is in the process of being rebranded, so you may see some changes after we're done with the transition after Thursday. So that I may assist you further, p
Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
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@randya1 Currently the only option to enable access to the admin tool is through the Xfinity app. Can you give me a some details on what information you're needing to access on your Xfinity gateway modem?
Gateway login URL
Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co
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Hi, I would like to upgrade my modem
Hello, I would like to inquire about upgrading my modem. I am interested in learning more about the XB8 model. Thank you for your assistance.
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Customer Service
Also make and model is arris tg4482A
Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
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It works, but how do I send a message to an individual instead of just make a part of a big batch of messages? Do I specify a name in the body text?
Annabelle2
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8 hours ago
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Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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