Xfinity Community Forum

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I have the same issue after switched to esim...tried the stuff above and no luck. Please help

hrfrank028

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7 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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XB10

I only see a Reset button on my XB10. I need to access the WPS function. How can I do this?

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Your Home Network

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Joebert Have you rebooted your computer recently? Also have you tried logging into your account on a smart device like a tablet or phone? If not can you give that a try and let me know if you have any issues.

XfinityChristy

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7 hours ago

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Poor websites. They never work.

Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th

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billing questions

I have tried several times today to speak to an agent concerning my changes on my account but it keeps telling me I have an update which I did not request today so no one can help me

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Billing

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Hello user_w8vne1 thanks so much for reaching out here via our Xfinity Forums! We'd love to help with changing your home telephone number, and can talk 1-1 to gather those relevant details. Please send a direct message by clicking the chat ic

XfinityAlfonso

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8 hours ago

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Check my forum post

I just completed a forum post with a request to change my home phone number

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I know where you are coming from KRF58 and new customer promotions are always an amazing offer. I wish this promotion was something that I could offer to all of my customers, but we are limited to what is available in the account. While we might now

XfinityPaula

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8 hours ago

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Poor treatment of long time customers

Just saw where you were offering 1 gig service for five years at 50.00 monthly . Very sad you can't do this for long term customers like myself . I'll remember this as more competition comes available ![Edited: "Personal Information"]

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user_451dgi Hello, thank you for reaching out via our Xfinity Community Forum. I am sorry you are looking to close your account. I can help you make this change. To get started, please send our team a Direct Message with your full name, the name

XfinityChristy

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8 hours ago

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xfinity internet cancellation

I would like to cancel my xfinity internet service. Please provide next steps... thank you!

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I’m currently working on a computer running Windows 11. I’ve tested all three browsers in incognito mode and each produced identical results. Additionally, I cleared the cache for all three browsers before trying.

Joebert

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8 hours ago

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Poor websites. They never work.

Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th

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user_liz5u4 Welcome to our community forum! Thank you for bringing this to our attention so we can address the cable that's running across your neighbor's yard. Please send a direct message to Xfinity Support by clicking the chat icon in the upper ri

XfinityEmilyB

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8 hours ago

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Cable installed across neighbor's yard.

Months ago one of your techs installed your cable on my neighbor's pole and ran it across their yard to my house. It is still across their yard and driveway and is a big issue. Someone needs to come out and run this cable correctly and get it out of their yard.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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xfinity internet cancellation

I would like to cancel my xfinity internet service. Please provide next steps... thank you!

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user_5b46c6 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are having some connection issues and our team is here to personally assist you with all of this. To get started

XfinityJorge

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8 hours ago

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Worst Customer Service

I cant get a live person yet....still trying as it's been a week now and we keep losing wifi connection, have followed all the [Edited: "Profanity"] troubleshooting options xfinity provides and finally the app made me schedule an appointment for today as it finally identifieda problem - didnt tell m

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@jsess4431 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it cr

EG

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8 hours ago

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Help setup my xumo stream box

Help setup my zumo stream box at home

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Can't Call Out

Can receive call but can't call out

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Home Phone Service & Equipment

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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Check my forum post

I just completed a forum post with a request to change my home phone number

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Worst Customer Service

I cant get a live person yet....still trying as it's been a week now and we keep losing wifi connection, have followed all the [Edited: "Profanity"] troubleshooting options xfinity provides and finally the app made me schedule an appointment for today as it finally identifieda problem - didnt tell m

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Customer Service

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smart watch stuck in activation

I have an apple watch that is in "pending activation". Xfinity can do nothing with my account until this wtach is activated. We have had watch for 18 months, been using and paying for said watch, however it is "locked" in pending activation. Local store cannot help and the Xfinity Mobile Executive R

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Devices

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Joebert, We offer our sincerest apologies for missing that. You also mentioned, "Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work." This is definitely not the experience we like to

XfinityGabriel

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8 hours ago

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Poor websites. They never work.

Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th

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@user_fe6ucr I can definitely help update your cable box. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”

XfinityRaul

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8 hours ago

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New cable box

I just received a new 4K cable box but it doesn’t have dvr. Can I get an Arris XG1V4 cable box instead?

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Had you read the entire post, you would have noticed that I mentioned using Firefox, Google Chrome, and Microsoft Edge. I did not use incognito mode.

Joebert

replied

8 hours ago

to the conversation:

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Poor websites. They never work.

Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th

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Same just happened to me, but it’s even worse because I had a promotion on my 16 pro and it was for free (credits were being applied every month). They told me that I lost the initial promotion as a new customer, I lost the right of the value of the

user_7cd6b0

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8 hours ago

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Miss Information on Black Friday Special. Now I am out $700

I would first like to point out how hard it was to submit a question/complaint to Xfinity. The fact I spent 40 minutes trying to figure out how to do this just shows how frustrated I am about how I was treated this week. Especially since I have been a loyal customer for 5 1/2 years with internet AND

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