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I made a change to my account online.
Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help
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Customer Service
@user_wufz1d Thanks for adding a post to the community. To find the emails you need, perform a specific search for them. See how with the steps here https://www.xfinity.com/support/articles/search-your-xfinity-connect-inbox.
I need to speak to a real person about missing email
My October emails are gone I need to retrieve inportareach someone nt documents in some of the emails. I have tried to reach someone for the last two days please help!!
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An electrical outlet or coax outlet? We would be happy to double-check the account to see what exactly was sent. But the wireless boxes should only need an electrical outlet. If you'd like us to look at the account please send usa direct message with
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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@XfinityVictor wrote: "... we recently changed to yahoo as the email provider ..." You really should note that SOME email addresses have been moved to Yahoo, and that, although migration was initially presented as a requirement, in recent weeks Comc
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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Good afternoon user_0vtes1 we can certainly assist you with this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than h
Cable Removal
Can you please advise on how I can have a cable removed from the street/telephone pole to my house. The cable was for our land line which we no longer have.
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Good day user_9m9k7o, and thank you for stopping by our community to share your experience! I'm so happy to hear you were able to take advantage of our Xfinity Mobile line promotion to join the family, but what you outlined is far from the smooth tra
Rude customer service agent
I called to discuss the supposed to be waived activation fee of my free cell phone for a year line. When I signed up they said they would waive the fee. I was charged. When I called a week ago spoke to a supervisor who would refund the charge. 26.10. It still was not refunded. I called a third time
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@XfinityMatthew that is what I received. It’s just not what I was told, many times, I would receive. I have to pay someone to add the outlet for me now. Not a happy experience one day in.
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable Removal
Can you please advise on how I can have a cable removed from the street/telephone pole to my house. The cable was for our land line which we no longer have.
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No. my email is a comcast.net address
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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I am trying to determine why my emails from August of last year are not appearing.
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bulk cable upgrade
My family member is in an apartment building with a bulk cable and we'd like to upgrade his tier so that he is able to watch his beloved Cubbies on Marquee network. Can we do the upgrade?
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user_juv6xc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.
It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard
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Me either. When will this be fixed?
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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screen pixelating constantly for months while watching Comcast programs
For many months now I have encountered this issue no matter which HD channels I am watching. Why does this continue to happen? This occurs at least 10 times an hour and lasts about 2-3 seconds. When this does occur I will miss the audio/video for that duration as well. To say this is disruptive to m
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X1
@EG Motorola MB8611, but a previous comment prompted me to revisit Comcast's list of approved modems. The Motorola MB8611 is not on the list for 2G tier. Thanks for commenting.
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates
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user_1accmb Hello, we recently changed to yahoo as the email provider. Are you using Yahoo?
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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Thanks for leading me in the right direction. Actually, my modem is a Motorola MB8611, which is a DOCSIS 3.1 modem, and it's capable of 2.5G downloads and (theoretically) 800M uploads. It was on Comcast's list of approved equipment for multi-gig inte
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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... Excessive failed authentication ... This usually means that one or more of your devices is repeatedly trying to log in to the mail system, but is supplying an incorrect ID or password. Eventually the system will lock you out for a period
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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Please delete my forums account. I did not create this
user_akft57
commented
18 hours ago
to the conversation:
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Delete account
I want to delete this account
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