Xfinity Community Forum

Where do I file complaint about the call center?

I was unable to hear the person with all the people yelling in the background, then there was a very delayed echo so I could hear my own voice and couldn't hear their response.

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Customer Service

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Trying to Change Password [Edited]

Trying to change password just so I can get in there. Don’t know what password was. I’ve had this account forever. [Edited Subject to remove personal information - email address]

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Sign-In and Account Management

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You two have been fighting too long. Settle it and move on please

luckybaron

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6 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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Settle the issue or give refunds

luckybaron

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6 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Hi @user_9zenc7, thank you for taking the time to create an official post. As a fan of subtitles on some shows, and quite the opposite on others I certainly understand the importance of proper subtitle choice for accessibility. Would you be able to s

XfinityJustinM

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6 hours ago

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Xumo Peacock Subtitles issue

We have Xumo and when we are watching Peacock we cannot remove the subtitles. I have read every other forum on here and have tried all of the suggestions. NOTHING IS WORKING. Subtitles are set to ‘off’ within Peacock. And even if I wanted the subtitles, there is a 30 second delay, insanity. When is

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Extremely upset customer of 22 years

My name is Marjorie , and I have been a longtime and loyal customer for 22 years. Here is my situation: Xfinity account for 22 years: [Edited: "Personal Information"] I have internet, mobile, watches, and cable TV services In March I opened service in March 2026 and cancelled service on April 2, 202

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Customer Service

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Hi there @user_oxr9jd I'm so glad that issue is resolved, and you can now enjoy your service.

XfinityDemetrise

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7 hours ago

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Prime Video and Prime Music apps freeze when trying to launch.

Other apps work fine. Prime video and music apps will not launch. They display the logo and three dots, then the dots disappear and nothing else ever happens. Just freezes. I have rebooted several times but that does not solve the problem. Also went into apps setting, privacy, and deleted locally st

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@user_wlyd5u - We have an update for you if you'll please check our DMs when you get a chance. Thank you!

XfinitySara

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7 hours ago

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Cannot activate Peacock Premium - getting errors.

I am having an issue with activating Peacock Premium with my Xfinity subscription. When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere. When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected

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@XfinityGabriel thanks for your response but as another person mentioned below, this does not work. My workaround is sufficient right now and cannot jeopardize not getting my emails until after 01 May, so I will follow up in early May.

user_271dd3

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7 hours ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

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Hello, @mbf107577 Thanks for reaching out to us on the forums! Since this doesn't seem to be directly caused by your internet connection according to Google the issue on your PC is likely due to Microsoft Word settings or the default attachment viewe

XfinityThomasC

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7 hours ago

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emailed redlined word attachments appear as clean pdf documents

When I open up an email received on my PC computer that has an attached redlined "Word" document, the attachment opens up as a clean PDF. When I open up the same email on my IMAC, the attachment is the correct redlined "Word' document. The problem would therefore appear to be with the settings on my

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user_kkast3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have gone through all the remote troubleshooting steps available to you, from checking connections to troubleshooting via our Xfinity app.

XfinityBillie

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7 hours ago

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All services are down

Internet and TV are down. When I log in it says that there are issues detected keeping my devices offline, "let's fix it" and then I click that and it scans my system and then goes to a blank screen that does nothing. The Xfinity assistant is infuriating and has no solutions other than tighten your

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Hey there, @Ttang! We haven't heard from you since placing you on a new plan and sending you new equipment (which still hasn't been activated). I wasn't sure you've seen my latest Direct Messages (DMs), so I wanted to reach out here and let you know

XfinitySara

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7 hours ago

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Plan review

Hoping to review current plan offers with an Xfinity rep. I have had the same plan for a few years and am overall happy with it. I currently pay 89 OTD and have 800 down, 40 up (I believe) I have always provided my own modem but am open to the gateway equipment if it is provided within the plan cost

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It’s time to make a decision. I will not continue to pay these bills for content not received.

user_4532ec

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7 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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All services are down

Internet and TV are down. When I log in it says that there are issues detected keeping my devices offline, "let's fix it" and then I click that and it scans my system and then goes to a blank screen that does nothing. The Xfinity assistant is infuriating and has no solutions other than tighten your

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Customer Service

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Retrieving emails

Hi emails were deleted from inbox and then the trash folder was emptied. Can I get those back?

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Email

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@user_jx9i62 You've come to the right place for help. I'm sorry to hear you're having an issue with upgrading your device. We try to keep as much information public as possible to help others with the same situation. I have some questions to ask to h

XfinityKei

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8 hours ago

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“Over the total number of lines" error message?

I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it wi

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@user_dk86uf You've come to the right place for help. I have some questions to ask to better understand what's going on so we can provide you with a resolution. When did this start? Can you tell us more about what's going on and what you're seeing?

XfinityKei

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8 hours ago

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Hello

My cable is not working

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@user_zbv9su I’m sorry to hear you're having an issue with your ESPN content. Can you tell us exactly what happens when access content? Is there any error messages or codes displayed?

XfinityKei

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8 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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Hello @user_wiepsc, thank you for your comment. Sorry to hear that you are still encountering issues with your Disney+ bundle. If you could send our team a direct message with your full name, the name listed on the account (if different), and the ser

XfinityMarshante

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8 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Hello Thuthi927. I'm sorry for the trouble and frustration this is causing to activate the subscription. I know we have been successful in some cases with working with our repair teams, and we were able to get people activated. I would love to help a

XfinityPaula

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9 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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