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Hello, lbiser! Thank you for reaching out to us here for help with the Xfinity Stream app. We appreciate you sharing the troubleshooting steps you've tried as well. Is this issue only happening on your Phone, or are other devices impacted as well? &n

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Stream app keeps crashing

For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid

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Email activation required, please call me

I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will

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Hello @user_zha5pe we appreciate you leaving your complaint and the 20 years of service. I am sorry that no solution has been found to this point. Our team would be happy to assist with looking into all of your services to see what possible savings w

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Trying to Lower my Bill [Edited]

I am leaving this review as I am utterly disgusted with what I have gone through in the last week. I've been trying to lower my existing accounts monthly charges. My monthly bill has gone up to $258 from $183. This is all due to 2 promotions that expired from a year ago, when I added on mobile servi

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Hello @theguru1974, I understand the importance of keeping those services running smoothly. I do want to let you know that we are merging away from the cable cards. However, I can do some troubleshooting to see if I can get you back online. In order

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My CableCards got deactivated by mistake - how do we fix?

Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A

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My Xfinity app only shows me the overview and account tabs.

I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?

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Hello @user_vm449c i completely understand the importance of keeping your bill to a minimum. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?  

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Promo ending

My 24 month promotion is ending which is increasing my monthly bill from $40.30 to $94.73. I would like to know if there is any way to reduce my monthly total again.

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I can't find my email

Please give me a URL to get my emails! [Edited]

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Good Afternoon, thank you so much for taking the time to reach out to us on the Xfinity Forums. Oh man, I am sorry to hear you are unable to set up port forwarding following the steps. I would be more than happy to dive into troubleshooting with you.

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"View WiFi Equipment" Option Missing in Xfinity App

Hello, I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port f

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@XfinityAngie​ help me please, I need a real person above a Supervisor level who can SPEAK ENGLISH. I HAVE ALREADY SPENT OVER 8 hours on this  and they do not seem to understand. I’m ready to go to court

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Hepl

I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!

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Notice of Dispute

I have tried many times to get an answer to my questions. I was also told I would receive a credit on my mobile account...can someone help? [Edited: "Personal Information"] Tue, Jan 13, 12:26 PM (3 days ago)to CALM_complaints, me, MikeWhen will get a response from you or do you ignore your customers

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Please, please help me by getting me in touch with a English speaking COMCAST employee above a Supervisor level . we have been with you over 29 years and we got so [Edited: "Language"] by Comcast. [Edited: "Personal Information"]

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Hepl

I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!

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Customer Service Issue unresolved

This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu

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Just more of the same run around, state your info and issue all over again only to be left in the same spot with no resolution

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Formal Complaint Regarding Misrepresentation by Xfinity Mobile Agent Resulting in Loss of Trade-In Credits

Dear Xfinity Executive Support Team, I am writing to formally file a complaint against Xfinity Mobile for misrepresentation and loss of trade-in credits caused by one of your online customer agents. On 25th September 2025, I was offered a new mobile plan by an Xfinity Mobile agent through online cha

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