Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (445.9K)
I have tried both. On both my phone and desktop.
Online option - UPS label - does not work
I want to get a UPS label to return unused equipment. The website does not work. It says it’s not available now. I’ve called and spoken to a representative. That was also not able to help me. Driving to the Xfinity store is an hour away and I am only 10 minutes from the UPS drip off location. How ca
Question
Hi there @user_sw7scf Thank you so much for reaching out on our Xfinity Community Forum about dangling wires near your home. We are happy to assist! To get started, please send us a direct message by following the steps listed below. &nb
dangling cable wires from utility pole
Several dangling wires are a hazard to pedestrians. Not secured to utility pole or buried in the ground. Location: north property line of [Edited: "Personal Information"]. Requesting that they be properly secured and unused cable removed for safety.
Question
Replacement Equipment Not Sent
The technician on Monday told me that I needed to request replacement equipment as I was sent defective that doesn’t power on. I chatted with an agent on Tuesday who submitted a ticket for me to receive new equipment. Wednesday the support agent told the equipment would be overnighted to me and I’d
Question
•
Customer Service
Connection
I spoke with an agent a few days ago about my now service. I’ve been paying for it for 6 days now and have no service due to inactive cable lines. A live agent told me I would need a technician sent to me and then disconnected. Now the ai service isn’t working and I’ve called the number multiple tim
Question
•
Customer Service
I have the same issue. I even replaced the box thinking it might be the box. Same issue on the new box. This is maddening. The fact that this has going on for months and xfinity hasn't fixed it, is a middle finger to their customers.
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
user_rucjzv Hi there! Thank you so much for using our Forums and I am here happy for the chance to look into this deeper for you. Can you send us a DM so we can work together on this? To send a "direct message" / "private message" message to Xfi
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
Question
Number porting
I have been trying to port my number over for 3 days and everytime AT&T submits the request it’s rejected due to zip code error. I have spoken with over 10 different xfinity agents with a without the AT&T agent confirming All information was correct and any other address zip code associated with thi
Question
•
Network
Hello pinksparkletini, the steps to find your upload speed are here: To find your upload speed, you can use the Xfinity Speed Test. Here’s how:Visit the Xfinity Speed Test website or use the Xfinity app.For non-xFi Gateway or your own modem, ru
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
Question
Hello BillB22 thanks so much for taking the time and reaching out here on our Xfinity Forums! It may be possible to mail an XG1v4 device, however this is subject to availability. We'd love to check for you. Please send a direct message by cli
i need a xg1v4 box
serviceman replaced my xg1v4 box today that was no longer working. He replaced it with a xg2v2-p box. He did not have a working xg1v4 box with him. The new box is not 4k. I checked my local xfinity store and the do not have any xg1v4 boxes. How can I get an xg1v4 box?
Question
@XfinityBenny Download is 1458.9. Where can I find the upload speed?
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
Question
Hello Ebony29, thank you for reaching out in our Xfinity Community forum. We are happy you're here, and happy to assist. Did you try changing the password back to what you had? Did you perform a power cycle (unplug, wait 10 seconds and plug back in)?
WiFi passwords
I change my wife passpord now I can’t access my wife and the lights on the router Ben blinking for 20 min
Question
WiFi passwords
I change my wife passpord now I can’t access my wife and the lights on the router Ben blinking for 20 min
Question
•
Customer Service
Fix my bill
Every month I have to fight over credits due. I was assured last month it was all fixed. [Image Removed: "Personal Information - Chat Transcript"]
Question
•
Billing
I am having this same issue, starting today. I have not changed a thing in Outlook or Comcast. It seems there may be an update glitch or something if it is affecting everyone right now.Nothing I've tried will repair it.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
Good afternoon user_szjy0s. I can assure you this is not the experience we want for you. You have reached the correct team, and I will be more than happy to assist you further. I will need some additional information, in order to do so. If you
Help TV
I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me somethi
Question
user_z6tiie Hi there! Thanks for using our Forums and for writting us. I am sorry you have not had the best experiance and we are here to make this right! Can you send us a DM with your full name and address to get started. To send a "direct mes
XfinityJorge
commented
15 hours ago
to the conversation:
0
0
Fix my bill
Every month I have to fight over credits due. I was assured last month it was all fixed. [Image Removed: "Personal Information - Chat Transcript"]
Question