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Greetings, @user_dy1xri! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your underground cable line. You have definitely come to the right place for as
Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g
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My apologies for the long delay @user_asmz67. To set the proper expectation when you reach out to us over social media, there's going to be a slight delay in our responses as we are not an instant chat but more like email correspondence. The speciali
Apparent Retail Fraud - Xfinity Store
Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e
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Submit a complaint
Does anyone know how to submit a complaint? An xfinity salesperson just reached out and told me they would not honor my 1 GB internet speed because I am cancelling my service at the end of the month. I’m still paying for 1 GB and this seems incredibly unethical. I’m hoping I can work it out with Xfi
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Customer Service
Refund
Because I am not receiving the ABC network any longer. How much will my monthly bill decrease?
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Channels and Programming
Thanks for your feedback, @kbklbk. This is a difficult situation, and we understand that it is frustrating. There are no current plans for a rebate or credit, but we’ll be sure to share any updates as they become available.
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Why is it not an option to DELETE your account ?
Delete this account please. I did not want to sign up for this , I thought i was singing in to pay my bill. I know you can turn notifications off but I don't want the account AT ALL. There should be an option to delete your account if you want to.
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Getting Started
Hello, I'm using DM's but it's hard to get quick answers. They sent a request to verify my identity 20 minutes ago and I responded back but nothing so far. Is it going to require me siting in front of my computer all day with 20-30 minutes between re
Apparent Retail Fraud - Xfinity Store
Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e
Question
Can't make calls.
Unable to make or receive calls. Messages say I'm outside my network area but I'm not. I'm directed to access wifi calling yet that won't take.
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Network
Exactly! I'm guessing your recording of the Celtics-Raptors on April 5 was recorded on NBA TV too!
Unusable DVR Sporting Event recordings
The X1 DVR records sports events by program ID without honoring local-market availability, language, or blackout status, resulting in unusable recordings. Can we please get modern recording options? I have my DVR set up to record certain sports teams. But sometimes it will record the game on the NBA
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Fraud on my account
I keep getting emails that my debit card is being charged. With multiple attempts I have had no luck at getting this issue resolved. Someone else’s account is linked into mine and they keep requesting her bill on my debit card. Today I got an email stating I will go into collections. I have disputed
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Plan
I am NOT happy about the loss of ABC and it's related affiliates. We have been customers for over 25 years. I will explore other options for TV, internet and phones if this is not resolved quickly. And you should be giving us all a rebate for
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
Question
Hi there @Kurts34 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm your initial concern? Were you interested in lowering your rate, but keeping the exact same service?
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
Question
user_td9p3r Thank you again for reaching out to us directly, so we can check on your account.
AI loop in chat - billing
I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" i
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So we are being told that we can pay the same monthly fee, but receive much less channels —than are being directed to pay additional fees for separate programming channels just to have something to watch. Tried calling and speaking with a CSR
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
Question
Thank you for the heads up on that damaged box peanutmia. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" i
damaged comcast box on street with cover off
comcast box damaged by 2026 blizzard poses danger
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I have the exact same issue as above issue to whom do i speeak
user_dy1xri
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Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g
Question