Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.2K)
Refund
Wasted money when there arent any hotspots working around me, just purchased this morning at 914, name is [Edited: "Personal Information"] Email is [Edited: "Personal Information"].
Question
•
Customer Service
Fraud!
I too have just found multiple random charges on my account from Xfinity ! $250, $300, $477, 75$ the list goes on and on. They refuse to help me saying they show no charges this is illegal and I’m going to file against xfinity this is fraud and illegal
Question
•
Billing
Hello, @user_hg2571 thank you for reaching out over Xfinity Forums. That is a great question regarding account access, and would like to investigate further. From experience this is the most common thing I find when assisting others with similar acco
Access to my account
How is my roommate getting access to my account that she can go to a store and get a phone under my about
Question
Listening directly from tv speakers. Streaming with smart tvs wirelessly. No changes.
sound dropping out when streaming
For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa
Question
user_m89uop I appreciate you giving that a try. What browser are you using when you attempt to pay through the online portal?
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
I am having the same issue
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
Question
Good afternoon @Capecod63. Can you provide us some details on your issue?
Need to send direct message
How do I send a direct message to customer support? Thank you. Jeri [Edited: "Personal Information"]
Question
Access to my account
How is my roommate getting access to my account that she can go to a store and get a phone under my about
Question
•
Sign-In and Account Management
I turned the WiFi off still the same thing😤
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
I’m WiFi trying to it I tried to pay on computer and I got an error message also🤷🏾♀️
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
Question
I'm sorry, I had no idea that was something we couldn't do.
Exposed Cable - almost 8 Weeks now
During this 8 week period I spoke with or texted several times. Each time the person I spoke with was respectful and said they would fix my issue. I explained to them that this was safety issue as we have kids run though the yards. Each time they gave me a date when someone would fix it. Yesterday I
Question
Good afternoon @veezil. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait un
Exposed Cable - almost 8 Weeks now
During this 8 week period I spoke with or texted several times. Each time the person I spoke with was respectful and said they would fix my issue. I explained to them that this was safety issue as we have kids run though the yards. Each time they gave me a date when someone would fix it. Yesterday I
Question
Comcast needs to bring back WPTV and NBC programming
Bring back my NBC / WPTV Programming PLEASE
Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on?
Question
Hey there user_1og1g4 👋 You came to the right place with your question, so thanks for stopping by! While any X1 wireless TV Box can work alongside a cabled X1 box on a COAM Wi-Fi network, for optimal performance it's recommended to connect the Wirel
Wireless tv box working with coam
Will a wireless tv box work with a cabled x1 box on a coam wifi
Question
@user_dj3555 To answer your question---------no. For the time being you can keep using the Comcast email account. HOWEVER--------at some point down the road, Comcast is going to get completely out of providing email accounts as a featur
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@User_PA_Account_Review_2026 Thank you for sharing such a detailed update on your experience. We understand how frustrating it can be to receive conflicting information, especially regarding an account that was enrolled in a prepaid service. To clar
Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]
I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared
Question
user_7363ce Welcome to our community forum! Thank you for reaching out so we can make sure you're able to send and receive Emails. When you access your Email from our online portal: https://www.xfinity.com/email are you able to send an Email to yours
XfinityEmilyB
commented
12 hours ago
to the conversation:
0
2
Xfinity support
A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed from POP to IMAP format, but Email problem remains. Going on 2yr. Email x20+years
Question