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Hello, @user_eeivgr I would be happy to go over your billing and discuss any fees you are unfamiliar with. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you
Constantly Overcharged/Billing Issues Every Month
In September 2025, I changed internet plans to 2GB. Previously I was on the 1GB plan and using my own equipment (router + modem). After the plan change, I ticked the option to use the included xFinity Gateway to take advantage of the higher speeds. However since then, billing is incorrect every sing
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Thanks for your feedback, @Rosedale1 . This is a less that ideal situation for sure. We can review possible options with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and pap
Loss of ABC - Refund Expected
When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this network.
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Hi there, @AMClark. Thanks for reaching out to us here on the Community Forum and taking the team to provide your feedback about this positive experience. If you would like, we can gather some information and make sure Kia's leadership sees your comm
Customer Service and Troubleshooting
First and foremost, I have had my fair share of time a little aggravated with Xfinity/Comcast, that's no secret. I have used them on and off for 10+ years ever since I moved from NJ to SC. However, credit must be given where credit is due and I must say that Kia ('yes, like the car', she said) was t
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agreed! needs to be fixed asap or I will be going elsewhere....still may as xfinity is $$$$ I was so annoyed last night, we pay all of this money for nothing!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Fiber optics with streaming are beginning to look really good. Been with Xfinity since 1998. Really has gotten ugly lately.
Scripp’s
We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d
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I agree. Xfinity needs to come to terms with Scripps. Fox13 in Salt Lake City has the most comprehensive local news, and I no longer have access because Xfinity couldn't make a deal with Scripps. That's lame Xfinity is the big player in the relations
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelling
Posting so that I can hopefully access direct messaging to cancel my internet service.
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Customer Service and Troubleshooting
First and foremost, I have had my fair share of time a little aggravated with Xfinity/Comcast, that's no secret. I have used them on and off for 10+ years ever since I moved from NJ to SC. However, credit must be given where credit is due and I must say that Kia ('yes, like the car', she said) was t
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Customer Service
I am so sick of xfinity not telling me about charges they make it seem like it's no big deal to make a payment plan and I ask if this will raise my.bill it's always a no and now I have so many hidden fees I am.on a fixed income I cannot afford this a
Constantly Overcharged/Billing Issues Every Month
In September 2025, I changed internet plans to 2GB. Previously I was on the 1GB plan and using my own equipment (router + modem). After the plan change, I ticked the option to use the included xFinity Gateway to take advantage of the higher speeds. However since then, billing is incorrect every sing
Question
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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Your Home Network
Very frustrating Xfinity. We pay plenty for CATV services. Please get this dispute settled quickly!
CBS and NBC
When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.
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I can’t sign into email?
Why can't I get any mail in my Comcast account
No mail. Thus, I can not log into services I pay for
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Hi there, @user_p8hick ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you restarting your service. Please be assured you reached the right per
Internet
How to restart my internet service. Never got a chance to activate my service in January. Now how do I pay to start my internet service.
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Internet
How to restart my internet service. Never got a chance to activate my service in January. Now how do I pay to start my internet service.
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Customer Service
Yeah good luck, they don’t know what they are doing, nobody has solved it and I got tired of back and forth text messages for days on end with no results, it’s like a canned response phone bank tech support only worse, you can’t speak to anyone, Xfin
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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When will the migration take effect?
comcast email password needed for imap server- after converting email to Yahoo mail
comcast email password needed for imap server- after converting comcast email to Yahoo mail this week. I get error message "enter user name and password for imap.comcast.net"
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Cancelling
Posting so that I can hopefully access direct messaging to cancel my internet service.
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Customer Service
user_vdzdht Appreciate you reaching out. Hope there is something we can do to avoid losing a valued member of the Xfinity family. We just ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an uns
XfinityThomasB
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Cancelling
Posting so that I can hopefully access direct messaging to cancel my internet service.
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