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Yes that is what they say. Cancel the service for mgm+ and paramount+ through xfinity the get a subscription for both on roku apps.  

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Paramount Plus with Showtime on ROKU

I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to

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Recurring outages + 2 missed tech appointments — need escalation + substantial credits

Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe

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14 hours ago

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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?

Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?

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Perhaps because this just takes me to the Forum post page. Nevermind.  I'm looking for a new ISP.

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Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec

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Thank you for reaching out, user_75rqbg! Do you happen to know if anyone you have spoken with opened a refund escalation ticket for you?   

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How can I get help or file a complaint?

I cancelled by service with Xfinity - and have a credit. They mailed it to the WRONG address and now asking me to wait an additional 45 days to refile my refund. Since they mailed it to the wrong address, why can't they just credit me back on my credit card (which is how I paid my bills)? I need a r

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I already have an open chat with Support

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

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user_jdlhoj For the safety of your personal information, please do not post it on our public forum page. Please follow these steps to send me a Direct Message so I can collect your account information privately and safely :).  To send a direct m

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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Live Chat SCAM?

LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a

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New Now customer have not received router

We were suppose to have received our router by now. Can now get a hold of anyone and the automated chat is not any help

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[Edit: Personal Information] easement letter to build shop on south east corner of property.

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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@user_mqi47f Our team can assist with getting a request into the local construction team regarding your current project. If you could please send me a DM with your first and last name along with the full-service addresses in question and any relevant

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Relocating Fiber Optic Lines

I am currently working on a project in Illinois that will require the relocation of several xfinity lines for roadwork. Is there an email or phone number I can call to help coordinate this effort with the xfinity engineering or construction department?

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@user_xu6h55 - I hear your frustration, and honestly, that sounds incredibly stressful. Getting a call where someone has your personal details and then starts making threats when you push back is enough to set anyone on edge. You did exactly the righ

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

Question

How can I get help or file a complaint?

I cancelled by service with Xfinity - and have a credit. They mailed it to the WRONG address and now asking me to wait an additional 45 days to refile my refund. Since they mailed it to the wrong address, why can't they just credit me back on my credit card (which is how I paid my bills)? I need a r

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BooReding We would not have the option to force the migration to Yahoo, or an ability to reverse the change if it was accepted.  

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Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

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That may not be the only problem but start there. See link below; https://www.google.com/search?q=MAC+address+filtering+xfinity+gateway&rlz=1C1CHBF_enUS937US937&oq=MAC+address+filtering+xfinity+gateway&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIICAE

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14 hours ago

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MAC address filtering please help

Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d

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how do i getXfin

need to get the old email off my phone and change from comcast.net to Xfinity

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Hey there, @user_5gn9af. Thank you for commenting on another user's posts with your concerns. We'd definitely like to take a look at things and see how we can help! I've converted your comment into its own post to ensure proper handling of your parti

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Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."

I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on ev

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kfowler33 Thank you for reaching out on our forums. We are still here to help you. How long ago did you last access your email account? Immediately after disconnect, you must access your account every 90 days to keep it active. The following article

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Trouble Changing Password [Edited]

I canceled my Xfinity internet account awhile ago and kept the comcast.net email. Now I am having trouble changing the password to this email of [Edited: "Personal Information"]

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Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."

I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on ev

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