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Hey there user_u3wcp3 we are here for you, just hadn't heard from you in a few minutes. Our messaging system here is more akin to an email messaging service, but we would love to continue assisting 1-1 via that open thread.
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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Yes and No, I didn't have it happen today so I hate to say it's all good now. But up until today it was happening all the time, several times a day.
why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
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Cancel streaming service
Want to cancel the seat streaming service I inadvertently signed up for
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Customer Service
@XfinityJustinM I've done everything asked (including sending a DM to support through X), and my friend's email still goes to my spam folder.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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Change of ownership if service
What is the easiest way to change the ownership of the service without going to an Xfinity store?
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Sign-In and Account Management
Hello, user_9fs8fr! You've reached the right team for help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon
Being asked to return equipment that we don't have.
Hi. We are being asked to return equipment that we don't have (4k Cable Converter Wifi). We've never had it, but have been charged for a very long time for it. I've tried multiple times to have it taken off our bill, but it's still there. I cancelled Xfinity because of the continuing charge and now
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Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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Customer Service
Ok, I'll give you one more chance. I sent a message. If I'm not satisfied with the existing customer promotion I'm offered, then I'll switch to Quantum Fiber.
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors
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Just updating here, the DM screen took to the similar chat thread with customer service, who does not respond.
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
Question
Hey there @LRRYSM, I understand your concern about making sure those TV boxes arrive quickly, especially when the confirmation email doesn't show the shipping method you selected. Let's make sure your order is on the right track. Send our team a dire
Order shows no shipping method
I placed an order for tv boxes and selected fastest method. When received order confirmation, it shows no shipping method
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I can't even find an option to change to pick up in store. I selected next day for $29 but my order confirmation shows no shipping method
Change shipping method
How can I change my shipping method to in store pick up if it hasn’t shipped out yet?
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Digital_Matrix Thank you, We will reach out to you via DM shortly.
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
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Being asked to return equipment that we don't have.
Hi. We are being asked to return equipment that we don't have (4k Cable Converter Wifi). We've never had it, but have been charged for a very long time for it. I've tried multiple times to have it taken off our bill, but it's still there. I cancelled Xfinity because of the continuing charge and now
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Customer Service
Order shows no shipping method
I placed an order for tv boxes and selected fastest method. When received order confirmation, it shows no shipping method
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X1
Good afternoon @user_zp1rqz. Sounds like you may need a tech appointment to activate a new outlet. There is a charge normally associated with that, just depends on a few things. If you could send our team a direct message with your full name and full
How do I activate another coax outlet
I am trying to use a different coax outlet than what the technician hooked up to when first installed but none of them work. Do I need to have a technician come out in order to use a different outlet?
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I posted it on the forum and also sent via DM.
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
Question
I can get this scheduled for you, user_s79sx0! Please send us a Direct Message with your full name and your full address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
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@XfinityJeniece yes please lets get it set up.
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
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Good evening user_t1dx4a. When you click to redeem the offer, are you getting an error message?
XfinityRaf
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17 hours ago
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Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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