Xfinity Community Forum

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What are my next steps now that I sent you that info in the chat?

user_fzxo1k

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6 hours ago

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Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box

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Straight forward lies

I’ve got multiple complaints. 1. The chick I talked to & who signed me up then charged me $100+. She straight lied about fees, put an extra line on to my account & didn’t tell me what the $100+ was for. When I told her I’d get Apple insurance she then bullied me by saying how expensive Apple would b

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Customer Service

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Hi user_9u4em3! Thanks for taking the time to visit our Xfinity forum. We appreciate you choosing us, and please know my team is always here to help. To assist you with this, please send us a Direct Message. Please note that if you remove the Mexico

XfinityAmira

commented

7 hours ago

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Cancel international fee

I no longer need international service for Mexico and Canada

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user_7lptic I believe it should be on Comcast Xfinity: Channel 1253.

XfinityPeterH

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7 hours ago

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where can i watch the Detroit Tigers this year

Tigers have moved but don't know where

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@NoNoBadPuppy Suggestions? I tried an S33 but it didn't work either. I have a Hitron coming today.

user_wouspc

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7 hours ago

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Third Arris Surfboard won't connect to internet.

Last saturday my Comcast / Xfinity connection died. I was using a gen 1 SB8200. The error code of the flashing lights suggested that the modem was borked, so no biggie, I just ordered a replacement one (to show up next day, and an S33 arriving a couple of days later). The new SB8200 arrives, and whe

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I should be getting Washington Nationals game coverage but am not

I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access

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Channels and Programming

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Hello @user_hjhbku! Sorry to hear you are having trouble with your account. We are happy to assist here. To do so, please send us a direct message with your full name and service address to get started. To send a direct message:

XfinityEva

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7 hours ago

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Xfinity Mobile Cannot Find my Account

Xfinity Mobile Cannot Find my Accoun I have wasted multiple hours over multiple days on the phone with Mobile Support. 3 hours on chat support. Nobody has been able to get this resolved. I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the las

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Thank you. I tried that and see what happens.

user_x3eqlf

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7 hours ago

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How can I reset the channels on my cable boxes?

How can I reset the channels on my cable boxes? There are new channel numbers to pick up.

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I gave up my 8200 about 3 years ago. It is too old to be updated to be efficient with today's signals. I loved that modem, but it was time to move on...suggest you do the same...

NoNoBadPuppy

commented

7 hours ago

to the conversation:

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Third Arris Surfboard won't connect to internet.

Last saturday my Comcast / Xfinity connection died. I was using a gen 1 SB8200. The error code of the flashing lights suggested that the modem was borked, so no biggie, I just ordered a replacement one (to show up next day, and an S33 arriving a couple of days later). The new SB8200 arrives, and whe

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I asked about the 2-hour outage this morning, the same thing that happened yesterday. I never received any reponse

user_ivuelj

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7 hours ago

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Why I am not notified for outages

I work from home. Maintenance in the area has brought my Xfinity phone, internet and cable services down 2x for the entire day over the last 2 weeks. I don't understand why it's not possible to notify me in advance of these outages (especially since they're 'planned'). I don't think Xfinity corporat

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Hello, @user_5ab7bf. I would be more than happy to answer your question. How may I assist you today?

XfinityRaul

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7 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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resend redeem code

I am trying to redeem my prepaid card. I select resend redeem code but it never shows in my email

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Home Phone Service & Equipment

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mrjod711, I know how frustrating it is when programming changes. We are happy to help you in any way to make the changes you need.

XfinityAngie

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7 hours ago

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Acorn TV Discontinued

Without any prior notice, Xfinity has discontinued my subscription to Acorn TV. They say that the programs previously available on Acorn are now available through AMC+. That's a bald-faced LIE. A few of the Acorn programs might be in the AMC+ app (which is about 25% more expensive than the Acorn sub

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Same problem. Their customer service cannt get us logged in or find 8 years worth of our services.... yet they have no problem billing us every month still. Can't get our lines transfered to a new service because they need a port # to keep the same

user_hjhbku

commented

7 hours ago

to the conversation:

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Xfinity Mobile Cannot Find my Account

Xfinity Mobile Cannot Find my Accoun I have wasted multiple hours over multiple days on the phone with Mobile Support. 3 hours on chat support. Nobody has been able to get this resolved. I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the las

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@user_tzklo7 Hi there! We want you to be able to take advantage of your membership has to offer! Are you signing in with your primary Xfinity ID? See below for activation steps: Log in to your Xfinity membership account. Click on

XfinityEva

commented

7 hours ago

to the conversation:

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Unable to activate Peacock Premium as Diamond member

There is no option to redeem Peacock Premium within my account and would like to take advantage of this benefit

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Can I copy and paste that into my chatbox? No, I won't, but yeah. It's practically criminal that way this company runs their con

user_467jdn

commented

7 hours ago

to the conversation:

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Formal Complaint – Account Mismanagement, Unauthorized Plan Changes & Repeated Service Failures (6–8 Months)

To Whom It May Concern, I am writing to file a formal complaint regarding severe, ongoing mismanagement of my Xfinity account over the past 6–8 months. The issues I have experienced are unacceptable and have yet to be resolved despite numerous contacts with your support team. SUMMARY OF ISSUES: 1. R

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Of course not. And even if they did, they can't do anything to fix the problem - which is that Xfinity has dropped a streaming app (AcornTV) on the grounds that Acorn's programs and series are now available through AMC+ (which, BTW, is more expensiv

mrjod711

replied

7 hours ago

to the conversation:

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Acorn TV Discontinued

Without any prior notice, Xfinity has discontinued my subscription to Acorn TV. They say that the programs previously available on Acorn are now available through AMC+. That's a bald-faced LIE. A few of the Acorn programs might be in the AMC+ app (which is about 25% more expensive than the Acorn sub

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Hello, @user_a8pu0e! Happy to help :) To redeem your $1 movie reward directly on your TV using your Xfinity remote, follow these steps: Redemption Steps1. Open the Rewards Menu: Press the Xfinity button on your remote, navigate to Rewards (usu

XfinitySara

commented

7 hours ago

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$1 movie rental

I just needed some instructions on how to redeem it on the TV with the remote. I didn’t read instructions on how to redeem it when I redeemed it on the app

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Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat" icon• Click the "New message" (pencil and paper) icon• Type "Xf

XfinityJeff

commented

7 hours ago

to the conversation:

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cpmplaint

how do i file a complaint against the xfinity store i was told i was eligible for free watches the employee did not inform me about the 10.00 cellular charge i went to return my watches and the have been giving me the run around and have my watches :( i have reached out to the manager with no help a

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Good morning @user_cl0v4g, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the watches, and that you were not told about the monthly service fee for them, but

XfinityJeff

commented

7 hours ago

to the conversation:

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cpmplaint

how do i file a complaint against the xfinity store i was told i was eligible for free watches the employee did not inform me about the 10.00 cellular charge i went to return my watches and the have been giving me the run around and have my watches :( i have reached out to the manager with no help a

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