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Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
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Billing
Not refund for returned equipment
Hello! i have returned my xfinity equipment in feb and its may I have not received my refund instead of continuous follow ups. There has not been an attempt made from xfinity side to give the money back.
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Customer Service
Moved and Address did not change
I am currently in a divorce proceeding and I need to remove service and billing for and need to retain service at . There seems to be no way to accomplish this or talk to a real person to get it reolved. Haw can I get this fixed so I am no longer paying gor the internet service? Thanks, .
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Sign-In and Account Management
user_kzuiqv We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your Voice Mail issue, so the Community can have an understanding of y
My service
Xfinity has not yet sorted out the voice mail problem on my cell line. This is costing me money and it's the one thing ii asked NOT to happen. Please resolve asap. I have already spent hours dealing with this problem. Please....take care of this and adjust my bill accordingly. Thank you.
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Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it la
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Customer Service
Thanks for meeting us here in our Xfinity Forums community, @user_93ae56, with your concerns about exporting your email contacts to Microsoft Excel. Steps: 1. Sign in to your email at https://connect.xfinity.com 2. Select Address Book (l
Exporting to Excel
I have a long list of email addresses in the To: box of an email. I would like to export that list into Excel. I do all my email through the Comcast website.
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Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Customer Service
Hi there, @Hupptacular! How is Monday going? We are happy to check further on what promotions are available to save you money. A handy tip if you want to try again with the plan builder is to delete your browsing data, then revisit the site. Log in b
I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!
I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off
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@ARS72, Media reports indicate that Main Street Sports Group (Main Street), owner of FanDuel's Regional Sports Networks (RSN), is preparing to shut down its RSN operations. This is because the broadcast rights for many of the teams FanDuel carried re
No more Bally Sports?
[Edited: "Language"] Comcast. I have been a loyal customer for almost 25 yrs, always subscribed to the same package, & now you expect more [Edited: "Language"] money to watch Bally Sports? So, to watch the Vikings, Twins, Wild, Twolves, & other various stuff, you expect me to pay more? I'd be willin
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I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!
I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off
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Billing
user_ek6944 We do not have a photo of it from this end. You would need to locate it by finding the "square chat bubble" icon, which is in the upper-right corner of your screen, right next to the notification bell icon. When you click the chat icon, c
When I try to pay my bill on the 25 of April, he website was unavailable
When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor
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I cannot believe loyal customers would not have been notified. That is unforgivable. Time to cancel and move on!
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Hello there @wileycoyote1 just reaching out to see if you were able to have your email issues resolved?
XfinityDuron
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12 hours ago
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Emails
Can’t access my emails
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