Xfinity Community Forum

I am asking you to direct message our team here, on the community forums. Our contact group name on here is Xfinity support, but we are not the same team you work with via phone. We are very much willing to look further into your issue and escalate a

XfinityJustinM

replied

17 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

U

Accepted Solution

I didn’t get tracking number for the order

Hi. I paid for the order online, and the confirmation email said that Xfinity will send me a separate email with tracking information. But I didn’t get any. I have my own modem, but the app and the agent from the chat refused to add the modem and said to wait for the Xfinity’s modem. I am switching

Question

•

Customer Service

13

1

0

M

This right here is what I'm talking about. "Did you check the wires." What is it with Xfinity that they constantly try to gaslight us into thinking this is the cause of every technical issue? That somehow, inexplicably, a device which has to be plugg

mro121

replied

17 hours ago

to the conversation:

0

M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

17 hours ago

to the conversation:

0

A

WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.

Question

U

@XfinityJustinM i use the xfinity supprt as you mentioned they dont troubleshoot any technical. They simply say “ reset network or disable vpn, from our end your device is having alll network etc etc “ real techinical solution not provided.

user_x4evmf

replied

17 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Log in to your account on the Xfinity app or website, navigate to the Account or Billing section, and choose Payment Methods to add a new card/bank account, then set it for Auto Pay. You can also make a payment at this link; https://www.xfi

DreamSayerZ

commented

17 hours ago

to the conversation:

0

U

where is the art where I pay my bill?

Question

U

I do use home wifi. When i say indoor means, like stores, offices, etc etc. during peak hours the network is super slow. This is not something location or device issue. Xfinity is not ready to tell the truth. I belive they use verizon network and ove

user_x4evmf

replied

17 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

user_i3dewp Got it. Would you be so kind as to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "New message" (pencil and paper)

XfinityPeterH

replied

17 hours ago

to the conversation:

0

U

Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

Question

U

Comcast ran a fiber line accross my property without my consent

Comcast ran a fiber line accross my property to connect to my neighbor's house. There is no easement and I did not consent to this. I want this line removed before it is buried.

Question

•

Customer Service

12

1

0

Accepted Solution

user_ow799z Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help. When you have a moment, please send a Direct Message with your full name and addres

XfinityBenjaminM

commented

17 hours ago

to the conversation:

0

1

U

Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution

Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes

Question

Hey @user_pfs17 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the transfer pin. The community member has provided the best details for obtaining this pin.

XfinityJanelle

commented

17 hours ago

to the conversation:

0

U

Port number pin

I'm trying to port my number and Need transfer pin

Question

I want to review my xfinity connect portal to sign into ... I'm not quite sure what you are asking here, but if you are trying to log in to Comcast/Xfinity webmail, https://connect.xfinity.com is usually a good starting point. If that doesn't work,

BruceW

commented

17 hours ago

to the conversation:

0

U

my xfinity email sign in

I want to review my xfinity connect portal to sign into [Edited: "Personal Information"]

Question

U

Yes. It is on my property.

user_i3dewp

replied

17 hours ago

to the conversation:

0

U

Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

Question

Hi @xZora, I wanted to address this publicly for any other eyes that may have been checking this thread. The engineering ticket has been updated, and we have some news to share. It appears that a system issue has impacted many accounts since mid-Marc

XfinityJustinM

replied

17 hours ago

to the conversation:

0

U

Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t

Question

user_i3dewpThank you for reporting this. Is this near or on your property?

XfinityPeterH

commented

17 hours ago

to the conversation:

0

3

U

Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

Question

@user_x4evmf Indoors at home? Why not connect to your home WiFi instead?

DreamSayerZ

replied

17 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Mail i need my folders my email ... If you are asking about folders in webmail ( https://connect.xfinity.com ), does https://connect.xfinity.com/appsuite/apps/faq/index.html#foldersHideShow help? If not, please post back with a more complete descrip

BruceW

commented

17 hours ago

to the conversation:

0

H

Need help with my email [Edited]

Mail i need my folders my email [Title edited: "Personal Information"]

Question

U

Mi caja de cable se reinicia cada día

Al apagarlo en la noche y al encenderlo al día siguiente se reinicia y hay que esperar unos 10 a 15 min para ver la imagen nuevamente

Question

•

X1

17

1

0

Hello, @user_zj4txi Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message ic

XfinityThomasC

commented

18 hours ago

to the conversation:

0

U

help with a bait and switch incident- who do I contact- BBB??

I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait

Question

U

Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

Question

•

Customer Service

11

1

0