Xfinity Community Forum

Thank you, @user_b0cfef for reaching out via our Xfinity Community forum! ❤️ We appreciate you letting us know! Sending positive thoughts that nobody was injured due to this! To further assist you we would like to ask you

XfinityCliff

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8 hours ago

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Damaged service station

Hi, A car just plowed into the Comcast service station in our front yard, causing extensive damage. We still have service, but some other people may not. Who should I contact about this?

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@user_0pora2 This system [Edited: "Language"]. I have never had so much trouble trying to get to my emails as I have not yet gotten to them. I am not computer savvy. So why did you have to change what I was doing? I knew what I was doing.Then.Now.I

Again

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8 hours ago

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Comcast.net email

How do I access my comcast.net email

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@scooternh The "forced" migration has been suspended for now, but it has become an "optional" migration. At some point this year the migration will become forced again. If you don't move your @comcast.net email at that time, you will m

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8 hours ago

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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How to delete an inactive mobile on conside worse worse than I even thought

How do I delete my inactive mobile line I keep getting billed for a line. I don’t even use

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Plan

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Hello @user_9teoi6 I hate to hear about your outages. How are services working at this time?

XfinityDuron

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9 hours ago

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Xfinity out… again

we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this.

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Thank you very much for taking the time to create a public post. We will reach out to you via DM shortly.

XfinityVictor

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9 hours ago

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Questions about 4k upgrade

I currently have Cloud DVR service and these boxes: XG2v2-P and two XiD-P. (1) Can I upgrade to 4k boxes at the same price? (1a) Does upgrading involve replacing all three boxes or just the XG2V2-P? (2) Will the new boxes connect to the TVs with the same HDMI cables? (3) Does it matter that the TVs

Question

Thank you for posting on our community forums for assistance, user_6z97lc. I'm sorry to hear your Switch 2 isn't connecting to the internet. It looks like you’ve already tried many of the initial troubleshooting steps. Is this the only device h

XfinityDilary

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9 hours ago

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Nintendo Switch 2 Connecting to XB7

I have an "XB7" modem and my switch 2 is unable to find or connect to my wifi. I have a switch 1 which connects perfectly with no issues and currently connected but my switch 2 will not. I have tried refreshing my networks so many times and it still isn't showing up. I've tried restarting my modem,

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Damaged service station

Hi, A car just plowed into the Comcast service station in our front yard, causing extensive damage. We still have service, but some other people may not. Who should I contact about this?

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Customer Service

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Connection was spotty for days (and some neighbors were out 4 days total) but hoping all is finally fixed.

user_9teoi6

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9 hours ago

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Xfinity out… again

we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this.

Question

You can try to Change your Wi-Fi network name and password with the Xfinity Wi-Fi Gateway Admin Tool. Let us know if that helps.

XfinityAbel

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9 hours ago

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using the xfinity NOW service, how do i change wifi passwords

I have the xfinity NOW internet service. How do I change my wifi passwords on this service. When I look at the wifi details on the xfinity app, there is no option to edit or change the settings. I tried calling the 800 service phone number. The automated options asked if I wanted to use the automate

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I am starting to feel the same way. Support is non existent. The bots are insulting and when to finally get someone on a chat they usually know less about your problem than you, much less resolving it!

user_ekk92

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9 hours ago

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We value you as a customer...what does that really mean cause I obviously missed something in the translation...there is no way

Somehow someone hacked my account and all [Edited: "Profanity"] broke loose and I lost the connection to my storm ready anyway I was told to trade my modem in for an upgraded one and same for the storm ready now I can't get back online with my storm ready...I've switched out my modem at least twice

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@XfinityAlfonso I did, and nobody has replied.

ceedeeceedee

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9 hours ago

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cancel service

I have been trying to cancel service for two days. Set up a phone callback for the next day as requested. Was transferred to three agents over the course of an hour. Called back to 1-800 number. Waited for 30 minutes then dropped. Happened again. Need to cancel now. This is crazy.

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You and every other customer are asking the same question!

user_ekk92

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9 hours ago

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Xfinity support

Give me a phone number so I can actually talk to a person. This is ridiculous.

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Hello @user_4urdm3, I completely understand how connection issues can become frustrating. Has this connection issue always been this bad or is this something that has gotten worse over time?

XfinityDuron

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9 hours ago

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Xfinity Pod auto Detection

Hello - I understand that the gateway and pod "auto" detect the best connection. However, that is not the actual case. I have equipment that is no where need the pod, and it is connecting to pod, causing connection issues. I will be right next to my gateway, and it still connects to the pod, which i

Question

Questions about 4k upgrade

I currently have Cloud DVR service and these boxes: XG2v2-P and two XiD-P. (1) Can I upgrade to 4k boxes at the same price? (1a) Does upgrading involve replacing all three boxes or just the XG2V2-P? (2) Will the new boxes connect to the TVs with the same HDMI cables? (3) Does it matter that the TVs

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Non-X1 Service

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Xfinity Pod auto Detection

Hello - I understand that the gateway and pod "auto" detect the best connection. However, that is not the actual case. I have equipment that is no where need the pod, and it is connecting to pod, causing connection issues. I will be right next to my gateway, and it still connects to the pod, which i

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Customer Service

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Non existent support

Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook

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Customer Service

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Hello user_rq2a1m would you be able to add a little more context to your concern? If this issue is affecting your home Wi-Fi, are you using personal equipment or Xfinity provided equipment?

XfinityAlfonso

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9 hours ago

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Radio settings

Why can I not change my settings from automatic to manual? We are constantly hopping towers and it ruins gameplay and causes lag and loading screens while watching TV

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Accepted Solution

@user_mi0s65 Our team can assist with getting that change in place for your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Supp

XfinityBradM

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9 hours ago

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cancel internet services

is there a way to cancel my xfinity internet through online

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unwanted charges past 17 months

i would like to talk to a representative privately through messages. please Direct message me immediately

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Billing

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