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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited: "Personal Information"] and [Edited: "Personal Information"]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
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Billing
Can confirm that this is fixed after performing factory reset (XB10). Thanks!
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Hi @26164508! You can return your equipment by different methods. Your fastest return would be to return in store at our Xfinity Locations and you can go to xfinity.com/stores to set up an appointment and make your visit time quicker. There a
return address for Xfigatewaymodem
I need to send a Xfi gateway modem back! I need an address!
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user_lzowpf Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
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user_i2s3i2 thank you for reaching out to us here to let us know about the issue you are having with your remote control. You can find instructions for resetting your Xfinity remote control here https://www.xfinity.com/support/articles/programming-yo
Requesting new remote controls
Remotes can no longer be reset. Need new Xfinity remote controls.
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We can certainly try and look into this further for you. We want to ensure we get this resolved. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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user_1726 Welcome to our community forum! Thank you for reaching out so we can make sure your Peacock subscription is being billed properly and the extra equipment is removed from your account. Please send a direct message to Xfinity Support b
Escalation summary for Xfinity Community Support (Case: Edit: Personal Information)
Core issue: I continue to be billed for Peacock Premium Plus and I’m unable to remove/cancel it from my Xfinity account since October/November of 2025. I also received incorrect/partial credit and I keep getting case-closed emails even though the issue is not resolved. Timeline (high level) Nov 30,
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Good afternoon JV04. I am glad to hear you have resolved this. We could certainly bring this information forward for you. How often does this happen? Have you updated or changed any contact information on your profile with us recently, by any chance?
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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im looking into changing to verizon if comcast continues to refuse to fix this. & as far as im concerned they owe me a huge credit on my bill!
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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yes of course, as i said i tried online in 2 different desktop browsers while on the phone with comcast as well as on two different cell phones on the website
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Good afternoon user_qxd6nq. You have reached the right team, and I will be happy to review this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on
Wi-Fi outage promised the credit and didn’t receive
I constantly have Wi-Fi outages. I spent hours on the phone with support multiple days in between my job and they promised to give me a credit for multiple months where I wasn’t able to use my Wi-Fi because it continuously has outages. All I wanted was three months refund and to get six months or a
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Cable Line on the house is damaged. Keep calling but I cannot get ahold of an actual human.
Power lines fell on the cable lines across from our house. Now my cable and the neighbors cable is severely damaged.
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Customer Service
Sorry to hear we are losing you as a TV customer, but we are happy to help get this all dialed in for you k9sitter69. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further lo
Cancelling the cable part of my bill
I am canceling the cable part of my bill. I am just going to have internet now.
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Good afternoon user_mbbaqy. Are you able to switch between the two account profiles on the Xfinity App, or on our website? If so, it should allow you to make the final payment for the previous account to zero out that balance. Here is some informatio
Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wi-Fi outage promised the credit and didn’t receive
I constantly have Wi-Fi outages. I spent hours on the phone with support multiple days in between my job and they promised to give me a credit for multiple months where I wasn’t able to use my Wi-Fi because it continuously has outages. All I wanted was three months refund and to get six months or a
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelling the cable part of my bill
I am canceling the cable part of my bill. I am just going to have internet now.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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Hello @user_cny4bz Thanks for reaching out. Sorry to hear the self-service option is not working to get your porting pin. I appreciate you detailing the specific issue you are running in to. Our team does not have access to get the pin ourselves, but
XfinityMatthew
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I want my Port-Out Pin immediately!!
I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even though my Xfinity Mobile line remains
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