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So what you are telling me is that I should look for a better offer at another company- and that’s the best way for me to get great savings? Thank you for your advice.
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
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field supervisor---schedule technician sooner medical issues
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
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I am not getting what I paid for, months of calls, techs, and run arounds.
I have contacted xfinity probably to the tune of a dozen times over the last couple of months. Have had tech after tech come out to my house and am still getting extremely bad internet service in the middle of a city, not out in the boonies. I pay for 1.2 GBPS and get 700 and honestly I could not ca
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Your Home Network
Where are all my Inbox emails?
I have saved my inbox emails going back to probably 2009. Tonight while I was looking for one from two years ago, I found that my inbox only had emails through June 3, 2025. The only thing I had turned on for my inbox was under Mailbox Behaviors for erased deleted messages to never be deleted. Where
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Customer Service
cancelling service account [Edited PII]
[Edited PII]-I need to cancel my xfinity internet
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Customer Service
Internet not connecting, AI assistant wasn’t helpful
Need my Internet connected, AI assistant wasn’t helpful and you’re not allowed to change any user or password.
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Your Home Network
I Need Xfinity support to see if they can fix this
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
Question
Yes same here I tried everything only VPN works to temporarily solve the issue. This is bad atp ima switch service provider. If they can fix this issue.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Why do you advertise a network as free for an upcoming week, then when that week arrives, we get nothing. No sign of anything come Monday. Quit lying and playing games. What's wrong with you people.
X1 free this week on cable
Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.
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Hello @user_vykkcm! Thank you for taking the time to post on our Xfinity Community Forum! You supplied great details of what's happening and I know how frustrating this can be! Based on what you shared, this looks like an IP address conflict on you
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
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Posting Again, no responses on last: Modem Return oeast398
Return Equipment About a month ago I reached out about attempting to get Xfinity at my new address. My new address is not in the area of coverage so that meant I could not get xfinity. Upon figuring this out, Xfinity asked me if Inwanted to go ahead and cancel service. I said yes, however, due to th
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Your Home Network
Looking for a follow up…
Return Equipment oeast398
About a month ago I reached out about attempting to get Xfinity at my new address. My new address is not in the area of coverage so that meant I could not get xfinity. Upon figuring this out, Xfinity asked me if Inwanted to go ahead and cancel service. I said yes, however, due to the move it would b
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user_65mbvk, Hello again! If you haven't seen any progress by now, we'll be glad to jump in. Any changes since we last touched base?
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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@user_c3au8l Thanks for being a valued customer. We appreciate your business. I understand you would like to schedule an appointment for installation. I would be more than happy to assist you today. Please send us a direct chat message with your full
Hello, I need to schedule a new coax cable outlet installation for existing internet service
I do not see how to schedule online and do not see the area to send a direct message to do so.
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Hello, I need to schedule a new coax cable outlet installation for existing internet service
I do not see how to schedule online and do not see the area to send a direct message to do so.
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Customer Service
request service tier 2 supervisor
user_35877d
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10 hours ago
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Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
Question