Xfinity Community Forum

Comcast started sending my emails to trash

Yesterday I noticed I was not getting emails. When checking I found all my emails in trash. I did not authorize this, please advise if Comast will fix this problem.

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Email

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SqPeg Thanks for letting us know. Are you using a mail client such as outlook?

XfinityAirelle

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6 hours ago

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mail transfer

Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?

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Did i get a call from your retention team? [Edited]

Got a call from [Edited: "possible malicious number"] claiming to be your retention team. Is this a legitimate Xfinity retention team number?

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Customer Service

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user_1gb5ds Hi there! Thanks for using our Forums and our team is here happy to work together to clear up your billing concerns. We are sorry that you have not had the best experiance getting the help you need. To get started send us a DM with your n

XfinityJorge

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6 hours ago

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HORRIBLE CUSTOMER SUPPORT

I have been trying to speak to someone about an unwarranted charge on my account for hours. Every time I am finally able to speak to a live person they hang up or "transfer my call" and I am on hold for another 45 minutes. I am about to cancel my account and want to see if anyone has tips on how to

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why hasn't autopay started on my account

I signed up for autopay months ago and I'm still getting paper bills

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Sign-In and Account Management

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Closed

Pinned

How to Watch March Madness® From the First Four® to the Final Four®

Entertainment The 2026 NCAA® March Madness® tournament is here and Xfinity has your ticket to watch all the action of the NCAA men’s and women’s championships. With Xfinity TV, you can watch every game and access exclusive features and content that enhance your viewing experience and ensure you won’

Articles

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Announcements

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@user_gru95l thank you for trying the additional emails. At this point to continue with troubleshooting it will be helpful to access your account. Since I'll need to gather some information that we don't want here in our public conversation. Could yo

XfinityJustinC

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6 hours ago

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Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it

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I cannot get to the mail page. I cannot see any mail anywhere. The mail login page tells me to go to Yahoo. They are no help.

SqPeg

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6 hours ago

to the conversation:

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mail transfer

Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?

Question

Hello, @user_zyd7d4 thank you for reaching out over Xfinity Forums. I wanted to check in to see if you are experiencing issues the Xumo activation still. I'd definitely like to troubleshoot further, please follow up at your convenience to let me know

XfinityJustinC

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6 hours ago

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Xumo streaming box setup

I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea

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How to Cancel Xfinity internet and TV online.

Hello, I'd like to cancel my services immediately . When attempting to use the chat agent, they reported that I'd have to wait 6 days for an agent to call me in order to cancel services. This is absurd. I need to cancel today!

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Customer Service

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Question about bulk services

My apartment complex recently informed us we have to switch to Xfinity because they have a bulk services contract now. We have cancelled our current internet provider contract, and we set up our account with Xfinity and received equipment, however we are unable to activate the Wifi. Our leasing offi

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Customer Service

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sure thing! can't wait to get ignored on there too! I'll make sure to update this post about how you resolve a week long outage and do not hold up your end of conversations

user_5y2zt

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6 hours ago

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Outage/General Help

Xfinity might be the most corrupt and useless company I have ever dealt with in my life. I have been having outages for a week on and off, and all they can say is they are investigating and it will resolved as soon as possible. The chat bot will not let me speak to anyone. It sends me in circles abo

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You do more as a Customer Expert than the actually company. Comcast is worth over a $100 billion, and you probably do not even get a discount or a thank you.

user_5y2zt

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6 hours ago

to the conversation:

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Outage/General Help

Xfinity might be the most corrupt and useless company I have ever dealt with in my life. I have been having outages for a week on and off, and all they can say is they are investigating and it will resolved as soon as possible. The chat bot will not let me speak to anyone. It sends me in circles abo

Question

@user_5y2zt I’m sorry to hear of the issue you're having with your connection and that no one has called back. You're in the right place for help. I can certainly take a look to resolve your connection concerns. Can you please direct message m

XfinityKei

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6 hours ago

to the conversation:

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Outage/General Help

Xfinity might be the most corrupt and useless company I have ever dealt with in my life. I have been having outages for a week on and off, and all they can say is they are investigating and it will resolved as soon as possible. The chat bot will not let me speak to anyone. It sends me in circles abo

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Hello, @user_1hfltf Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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6 hours ago

to the conversation:

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Lack of confirmation cancelled WiFi post phone talk with rep

I set up a call time to cancel xfinity and talked to a rep about it and they said the account would be closed the 16th of March 2026 I have yet to see a cancelation email confirmation, or my status for my accounts canceled ,they still say active. I was billed the 19th which I understand but I need c

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Thank you for the quick response. There is a running direct message on X that I referred to in the post as well as two ticket numbers that has my information as well as pictures documenting the drop wire issue. Please refer to those, I hope you can a

Bbaldino

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6 hours ago

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detached service drop from utility pole

On 10/28/25 I reported this issue twice on the phone, once via X and direct messages. Since then Xfinity dispatched a technician to Texas, opened two tickets [EDITED: Personal info] Allegedly technicians were dispatched on 2 separate occasions , once no trouble found was reported and one claimed tha

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SqPeg Hi there! Thanks for taking the time to reach out to us today. When trying to transfer the secondary users, you would need to sign in individually to do so. Have you tried that?

XfinityAirelle

commented

6 hours ago

to the conversation:

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mail transfer

Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?

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It took me 90 minutes today to connect finally to a real human voice and then another 30 minutes of questions/answers to supposedly activate my MLB Extra Innings subscription for 2026. Last year the subscription and billing automatically renewed. Us

user_xh0tzt

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6 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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Outage/General Help

Xfinity might be the most corrupt and useless company I have ever dealt with in my life. I have been having outages for a week on and off, and all they can say is they are investigating and it will resolved as soon as possible. The chat bot will not let me speak to anyone. It sends me in circles abo

Question

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Lack of confirmation cancelled WiFi post phone talk with rep

I set up a call time to cancel xfinity and talked to a rep about it and they said the account would be closed the 16th of March 2026 I have yet to see a cancelation email confirmation, or my status for my accounts canceled ,they still say active. I was billed the 19th which I understand but I need c

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Sign-In and Account Management

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