Xfinity Community Forum

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Doesn’t Comcast keep track of who receives these or not? I cannot log into my account because I’m stuck in a loop to enter my password and verify identity.

user_c0m7pl

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8 hours ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Hello @user_df3b9c Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Clic

XfinityThomasC

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8 hours ago

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Pixelated images when viewing recordings on my DVR

When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make

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billing issues/overcharged/military account issues/retention dept

I rejoined Comcast when I moved back to the area, went through the process to verify my military status and received an email of confirmation on 20JAN stating that I had successfully been verified. When I went to the store to pick up my equipment, the sales rep informed me about the NOW TV deal for

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Getting Started

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What xfinity packages do not have the monthly sports fee?

What xfinity packages do not have the monthly sports fee

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Channels and Programming

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Also post the upstream power values as stated.

EG

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8 hours ago

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Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

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You all need to get your fannys spanked. First, do you really think xfin did it on purpose, what, just to stir up a pot? I mean really! And the language? We are not that low to use bad language. There is no need and accomplis

user_u84d01

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8 hours ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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@user_eezh6j Have you had a chance to see if any of those troubleshooting tips apply ?

EG

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8 hours ago

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Slow internet

We’re experiencing really slow internet connectivity. Something is wrong with the internet connection

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@BillB22, thank you for checking. Have you tried clearing the locally stored data on the box? Here is an article with the steps: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

XfinityMarshante

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8 hours ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

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I’ve been investigating my issue more and I wanted to let you know that the pixelation on a recording occurs, no matter what box I watch it off of which leads me to believe it’s a signal issue

user_df3b9c

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8 hours ago

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Pixelated images when viewing recordings on my DVR

When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make

Question

user_lkgulq Welcome to our community forum! Thanks for reaching out so we can help you troubleshoot your TV service. When did you start noticing these issues? Are you having issues with one channel or multiple channels? Are you getting an error messa

XfinityEmilyB

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8 hours ago

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I can’t get NBC!Aay contract issue. I want a credit until resolved

Why bill me for new if NBC is not offered

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I can’t get NBC!Aay contract issue. I want a credit until resolved

Why bill me for new if NBC is not offered

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Billing

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@XfinityBillie prices keep getting raised by you all and we lose channels for sometimes years, like with Altitude. None of this is about the consumer and trying to save us money

user_qr2bi9

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8 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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smv25 The option should be located in your Xfinity webmail settings. To access Xfinity webmail settings, sign in to your Xfinity Email account and click the Gear icon in the top-right corner, then select Email Settings. From here, you can manage pref

XfinityBrianH

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8 hours ago

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

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DM has been sent thanks !

bigv8jeep

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8 hours ago

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X2 xb10

X2 customer here in a new edge out market (Lehigh Pa) I’ve been trying to get an xb10 for several months. I’ve had my time wasted by several store associates, and chat associates. It seems like customers have more luck here. is there anyone that can help me get an xb10??? my equipment behind the mod

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user_q5n4sj I'm sorry to hear that you were charged after you had cancelled services. Our team would love the opportunity to look into this and see how we can best assist. Please send us a DM to Xfinity support with your full name and address to get

XfinityBillie

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9 hours ago

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Still being charged after account was canceled

I am still being charged for my mobile phone even after I canceled it. How can I make this stop, I am now in Sweden so calling customer support is problematic

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Where is this setting. I have looked at all of the settings in my online account and I do not see an option to choose sync mail. Please advise where this setting is. Thank You

smv25

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9 hours ago

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

Question

user_2xu2cz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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9 hours ago

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help to reinstate my netflex application on TV

I updated my xfinity account last week and it included net flex but it keeps asking me for payment. Netflex was always included in my package

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user_etl198 I can attempt to reprovision the modem remotely, if you could please send us a DM to Xfinity Support with your full name and service address to get started. To send a direct message:Click "Sign In" if necessaryClick the "Direct Messa

XfinityBillie

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9 hours ago

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Network Routing Issue

I am currently travelling in Europe and am experiencing extremely slow response from my home server in Sopanaway, WA. My modem has been assigned the WAN IP [Edited: "Personal Information"], and this IP block is being routed internationally or through a distant region. Symptoms: Latency to my own ser

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strega7 definitly try a different Ethernet cable and reset all your equipment. Also, bypass any routers if you have any.

XfinityJosephA

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9 hours ago

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U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

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Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 28 519000000 Hz -2.9 dBmV 42.8 dB 1554836774 61546904 2 Locked QAM256 13 429000000 Hz -4.5 dBmV 42.0 dB 1570333426 56292454 3 Locked QAM256 14 4

user_5e700a

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9 hours ago

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U

Internet Keeps Dropping for about 20 seconds

I’ve replaced internal wiring, tested multiple modems, and confirmed the issue persists across devices — including when directly wired. The drops are brief (~10–20 seconds), but frequent and disruptive. My modem logs show T3/T4 timeouts, dynamic range window violations, and upstream instability. Thi

Question