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Hello, thank you for the reply. I'm sorry if I miscommunicated. The house did have an Xfinity line running to it - however that line was hanging outside of the house and the technician had to remove an AT&T line and push the Xfinity one in
dispute technician charge
I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establis
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Request for Price Match and Loyalty
Dear Executive Customer Relations, I am writing to formally request a review of my Xfinity Internet pricing. I have been a loyal Xfinity customer, and my account is currently enrolled in AutoPay. My current monthly bill is $123.00. Today, I checked the offers available for my exact service address,
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Customer Service
Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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Sign-In and Account Management
Thanks for reaching out @user_td107s! I can absolutely understand how concerning and frustrating this situation is, especially after you were told the charges would be removed and then saw the account sent to collections. I’d feel the same way
Account sent to collections!
I called to cancel my xfinity internet service on 5/13 and got an email confirmation for cancellation. Later I got a bill for service for 5/14-6/13 (ridiculous). I reached out to xfinity agent and stated this is incorrect, and they agreed with me saying all charges will be removed. On 6/5, I receive
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Account sent to collections!
I called to cancel my xfinity internet service on 5/13 and got an email confirmation for cancellation. Later I got a bill for service for 5/14-6/13 (ridiculous). I reached out to xfinity agent and stated this is incorrect, and they agreed with me saying all charges will be removed. On 6/5, I receive
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Billing
I just sent the info as you instructed.
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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user_iixy1u, Thank you for reaching out and creating a new post. I would need to dive into the details of the mobile account to give you the best guidance. I ask that you reach out privately, so we can cover the details of your account. You
Double Charged
I was double charged on 6/11/2026 for my Xfinity mobile account. I made a payment through the app, received an error message that quickly disappeared, logged out, logged back in, seen the balance was still unpaid and made another payment. My checking account, however, shows 2 payments pulled for the
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$50 1 gig for 5 years
Our internet is expiring on 7/1. Trying to get the special rate that was advertised. Chat help couldn’t help. Quoted $100 instead of $50. Can anything be done to get special rate?
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Billing
Sent, thank you for your help
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Thank you for letting us know @Sophieke, and we appreciate you giving that a try. Let’s take a closer look at your account to determine if we need to submit a ticket for further assistance. When you have a moment, could you please rejoin us v
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Hi, the new address is my default, I've also unlinked my old inactive account, and is still facing the same issue when accessing member benefits
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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Your Home Network
I wish I could fix it for you. Sadly, this needs the prepaid department (1-855-757-7372) for troubleshooting. We don't have the access needed for issues with the NOW pass.
Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
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Okay, are you able to pick the default account to be your new address? You can use these steps here for that change. Look for the Switch between linked accounts section.
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Community Best Answer
cbrown3864 My team can help you with your gift card concerns as it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate
Expired prepaid card
Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.
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Yes, I moved in January and see 2 accounts on my file.
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please o
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Error PPG_0017 Peacock link stuck on old account
Hi, my husband recently closed his old Xfinity account, and I opened up a brand-new account under my name. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account, getting error code PPG_0017_26680e3. Can a specialist please op
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