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Since it is a new phone have you checked to see if there is an update and that the phone is up-to-date? Are you connecting while connected to your home network?

Hmm page didn't load correctly

'Hmm, the page didn't load correctly' when trying to view anything to do with my account. I have tried different browsers and the app but the same issue happens. I can see that others have had the same issue Krista and Nico via chat were no help

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You know bought a new modem for the 1.2 down 200 up. Well the new modem got 700 down and 5 up. I thought the modem must be bad. Hook up the XB8 back up and I must have been right since 950-1.2 down 50 up which was better then 5 up. Get another new m

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15 h ago

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Download speed problem with 3rd party modem

History of my issue:: Worked perfectly for almost 4 years - consistent download 750–800 Mbps. Around mid-August 2022 my download dropped by 300 Mbps. I watched it for several days and called Xfinity. August 24, 2022 – tech came out to check all cabling outside and up to the modem. He then

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I am unable to access the My Account page without running into the error message mentioned above :(

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15 h ago

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I cannot access the MyAccount page… all I get is an error message and i have tried on my phone, the mobile app, and 3 different computers

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I am glad to hear that your HBOMax issues have been resolved though HBO but I am sadden to hear you are having issues with your Home security. Please send me a Direct Message with your name and service address so that I can fully dive into this f

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45 days no HBOMAX

I have subscribed to HBO and I haven’t been able to access HBOMAX in about 45 days. When I try to log in, it says choose a plan. When I sign in through Xfinity as a provide, it goes directly to Xfinity home page. I have called Xfinity customer service with no help. I have called HBOMAX and they say

Question

Hello@Kabocha10 thank you for reaching out through our forum. We really appreciate your feedback. I will pass along your feedback to my support teams, we are always looking to improve our customers experience. You can also provide feedback using thi

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Eliminate "Add your mobile phone number" prompt

After not occurring for months, now, when I access my email via XFINITY.COM, I'm being intercepted with the "Add your mobile phone number" Per the information within Comcast, they request a recovery option, stating "private email or mobile phone". I've given the private email, but the sy

Question

Cleared cache. Brand new phone / install of app. Logged out / in several times

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15 h ago

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Hmm page didn't load correctly

'Hmm, the page didn't load correctly' when trying to view anything to do with my account. I have tried different browsers and the app but the same issue happens. I can see that others have had the same issue Krista and Nico via chat were no help

Question

I'm on for 3 hours, now. I wait 15+ minutes for a response from the chat agent, almost every time I enter a comment.  I know you guys are reading these, too, because you mention them.  I'm just genuinely curious what the environment is, wh

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15 h ago

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What, exactly, is happening on the Xfinity side of "direct messaging?"

I lost TV service tonight due to Xfinity cutting off my 2 year promo early, and changing me to a new service that I had no input to. They are billing me for TV service, but did not include any X1 devices with which I can watch that TV service I'm paying for.  So - because I like my communicati

Question

I am sorry to hear about this issue. Have you tried to log out, clear cookies and cache and then relog back into your account? With the phone app have you tried to uninstall and re install the app?

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15 h ago

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Hmm page didn't load correctly

'Hmm, the page didn't load correctly' when trying to view anything to do with my account. I have tried different browsers and the app but the same issue happens. I can see that others have had the same issue Krista and Nico via chat were no help

Question

Regarding superfast internet plan bill issue

It was such an extremely horrible experience with customer service here at Xfinity. It's been more than 9 months pursuing this issue on my Xfinity wifi superfast plan. Specifically, when I was requesting to get renewed a wifi regular plan with Xfinity back to December 2021, an Xfinity agent consulte

Question

 • Email

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Hello, I see that you have sent a DM and I've responded! Please review & respond at your earliest convenience. Thanks!

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15 h ago

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“Sorry we’re having trouble/Sorry that didn’t go as planned”

I am a brand new customer and got my wifi activated yesterday. But now this is happening whenever I try to open the app. The first message is if I’m on LTE and the second is if I’m connected to my xfinity setup wifi network.

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Hmm page didn't load correctly

'Hmm, the page didn't load correctly' when trying to view anything to do with my account. I have tried different browsers and the app but the same issue happens. I can see that others have had the same issue Krista and Nico via chat were no help

Question

 • Sign-In and Account Management

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Hello @Cameron0390 thank you for reaching out through our forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" t

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Cannot Achieve Gig+ Wired Speeds After "Network Upgrades"

Hello, Apologies ahead of time because this will be a very long post, please bear with me.   Around the beginning of last year I was looking for a modem/router combo that would allow me to take full advantage of my 1.2 Gig Xfinity Internet service using a hardwired ethernet connection.&nb

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@user_5ac2b3​ They finally came out and half-assed the job

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Bury my drop line PLEASE

We had a tech out to connect our internet service on July 28. He ordered the drop line buried that day.  Everything says it will take UP TO 14 days.   However, it's now on the schedule for September 2nd, more than 30 days from the request.  I called last week and spoke with a gr

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@flatlander3​ Genius!!!! Thank you for this information

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connection to printer

My printer keeps going offline and not printing. I need help connecting my printer to the internet or wireless. My printer is an HP ENVY 4520 all in one.

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@EG​ The tech went up the poll and replaced the splitter that is there which was rated for indoor and not outdoor. He also found 6 splitters on the way to my modem inside the house that are outdated and he got rid of all of them except the one th

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Internet Dropping Periodically (once or twice a week) or every 30 minutes sometimes

Hello, I have a NETGEAR Nighthawk Cable Modem WiFi Router Combo C7000v2 and running firmware V1.03.08 I have two issues that are happening: Scenario 1: The internet drops once or twice a week and I have to reboot the Netgear combo router/modem to get it back up. (been happening for more than 6 m

Question

Hello, @address_change! Thanks for reaching out to our Community Forums to let us know about your situation. We appreciate your feedback on this matter. I know how frustrating this must be, especially if family members are not living under the same r

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Xfinity Mobile Delivery Address Change

Xfinity is a good mobile service provider with max 10 lines. The big problem is that xfinity mobile delivery address is always using internet service address to avoid fraud measurement. Xfinity is overdone here since Xfinity asked DOB and SSN for any device purchase, and it can have second authoriza

Question

@user_2f02ca. This type of issue we want tickets submitted to bring attention to it. We need a direct message as it involves account private information, but can always discuss anything in public with the steps to help out the community. Can you DM u

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Discovery plus issues when does Xfinity FINALLY fix???

I see everyone been having the same issues with discovery plus and Xfinity for months? So my question is I notice the same reply from the reps are please send a private message? Why? It’s still NOT being fixed because if it was I wouldn’t see the same issue. Now I’m having the same issue. Stuck on t

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@XfinityAaron​ Hi Aaron, Unfortunately the YouTube TV icon has not returned to my Flex box's software display.  I still have to access it by using the remote's voice command feature.

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Xfinity Flex has just "lost" its YouTube TV clickable icon

I've been enjoying YouTube TV supplied through my Flex box since I began my Xfinity service about 3 months ago. However, since at least Wednesday, Sept. 14, 2022, the clickable icon for YouTube TV is no longer present when I start up my Flex box.  But if I use the remote control's voice comman

Question

@user_18ea4c​  Thank you for reaching out to our team here at the Xfinity Community Forums regarding this Xfinity Mobile activation issue. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to p

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Don’t get iPhone 14

Xfinity is a nightmare. 6 hours and counting. They do not know how to activate it. I have talked to 6 reps. Everyone says they will fix the issue but none have. I am now in the process of reactivating my iPhone 12. That’s how bad it is. And they lost my number lol

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Gotcha. What details are not in the email? The email is generated directly from the order you accepted. Our systems only option is to use the order you accepted and it auto sends an email.

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Refusal to provide legal agreement

I have spent two months and over 20 hours of my time asking for a copy of the agreement I signed on July 19th. I wanted to verify that I had been lied to. Comcast will not comply. They just keep sending me a confirmation email that does not contain the details of the agreement I signed. Or they emai

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