Official

Accepted

Unanswered

Advanced Filters

Search Results (467.6K)

Most Recent
Selected Most Recent

This looks like a 2 factor problem. I think Comcast no longer supports 3rd party or some thing broke.

 to the conversation: 

0

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

user_495f71, Thank you for reaching out. I understand you have questions about how to connect your television to the current line that was installed. It sounds like the current coaxial cable is connected to the modem, taking up the only active line.

 to the conversation: 

0

0

Tv set up

I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir

Question

user_495f71, thank you for reaching out and creating a new post. I completely understand wanting to keep the number. If the line is still active, we should be able to help make the change on our end. You can read more about the porting process and wh

 to the conversation: 

0

0

Porting phone from estate

Am I able to transfer a landline number that is in my grandmother's estates name and through frontier to my xfinity voice account? I have inherited her house and would love to keep the landline number since it holds sentimental meaning. If so would I need a letter from the executors saying it was ok

Question

Add Spouse to billing address

I would like to add my spouse to my billing address. I’ve already added her as a secondary user to my account with “manager” role. I just need her name to show up with mine on the monthly bill that is mailed

Question

7

1

0

Thank you for letting us know that you thought you had an arrangement set up already @user_w41i5s. We’d be happy to review your account further to confirm whether a payment arrangement is currently in place and to go over options to help low

 to the conversation: 

0

Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

For the bill decrease, I have gone through the change plan avenue about 5 times and talked to a live agent two times to remove my tv plan since I haven’t used my Xfinity tv in about 9 months but they haven’t done anything. I have wanted to change it

 to the conversation: 

0

0

Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

Good evening, I have a payment arrangement set for April 28th. Though for some reason it also says the payment is scheduled for April 29th. I had the same issue before a few years ago we’re the account was suspended but when I talked to a live agent

 to the conversation: 

0

1

Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

customer service

I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12

Question

16

4

0

Thanks for reaching out @user_obcooj! To get this resolved, we’ll need to open a ticket so a technician can go out and raise the line. Could you please send our team a direct message with your full name, full address, phone number, and email ad

 to the conversation: 

0

0

Low hanging Xfinity phone wire

The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.

Question

user_icuer7, thank you for reaching out and creating a new post. I see you are attempting to change your plan online. However, since November, you've run into an error stating you already have a pending order, limiting the changes you can make online

 to the conversation: 

0

0

There's been a pending order on my account since November 2025. How do I make changes to my account.

I'm trying to make changes to my Xfinity plan, but I'm not allowed to complete them. I get this error There’s a pending order on your account You can make changes to this order, but not all options are available to modify pending orders. Every time I use live chat, it disconnects, and every time I c

Question

Issues logging in[Edited]

Why doesn’t login move to next step for password

Question

4

0

0

Thanks again @rdoub for working with our team today!   We appreciate your time and here are a few things that we tried to help resolve the speed concerns.    We sent a reprovisioning to the new modem. Bootfile was correct but issue st

 to the conversation: 

0

0

Switched modem speed capped 100mbps - Need Tier 2 Provisioning Correction

I switched cable modems from one that was capped at 600mbps to a another one (ARRIS S33) from another home I lived in that allows me use the speeds on my new 1.2gbps plan. After installing the new S33 and adding and activating through the Xfinity app, my internet speed is capped at 100mbps, so it se

Question

Good evening @user_w41i5s, and thank you for reaching out on our community forums—we appreciate your time! I understand you mentioned that your service has been shut off, and I’m sorry to hear about that. Have you had a chance to try s

 to the conversation: 

0

0

Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

Phone wire continues to hang low from the pole to our house.

 to the conversation: 

0

0

Low hanging Xfinity phone wire

The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.

Question

Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

6

3

0

Hello @servin4 and thank you for reaching out on our Xfinity Community forums with your concern.  (And thanks @EG for bringing this to our attention!)As my peer XfinityJon helpfully askedpreviously, when you were trying to view the PLE content,

 to the conversation: 

Can't watch WWE PLE on ESPN app

Through xfinity we are supposed to have access to ESPN Unlimited. In my xfinity subscriptions it shows that ESPN is activated. When I try to open and watch the WWE PLE today I get stuck in this do loop of logging in with my disney plus account to choosing a a package to logging into to xfinity to ac

Question

Xfinity Mobile can't produce receipts??

I paid off a device and xfinity cannot even give me a receipt to show that I paid it off. You mean to tell me that a billion dollar company can't produce a receipt!! I keep getting the run around when I call. I've talked to Anuja, Joy, Maria, another person named Joy, Kevin and Saul and no one can p

Question

8

0

0

forum icon

New to the Community?

Start Here