Xfinity Community Forum

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I am able to do it, but it disables after a few days every time. How do I make this permanent.

user_nf1y3h

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17 hours ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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user_uwc46u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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17 hours ago

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Order new Xi6 4K box

Hello, I would like to order a new 4K Xi6 CATV box to be shipped to my home. I went to a local Xfinity store and they told me that are out of stock.

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@Susan1343 I am not seeing anything internal recognizing there is a known DVR issue so let's have you send a DM with your first and last name along with your full-service address and we can perform some troubleshooting steps from our end and if we're

XfinityBradM

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17 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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I think it’s an issue with the app

Floydieroo

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17 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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@XfinityChelseaB it does not matter what network you’re on, I’m able to watch the stream app at work. I’ve done all the troubleshooting and still not seeing the programs

Floydieroo

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17 hours ago

to the conversation:

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

You've reached the right place for help, user_ql86zm! As a quick reminder you can view the promotions available to you via My Account. Our team would be happy to revisit your service needs and review cost saving options together. If you could pl

XfinityThomasA

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17 hours ago

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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I need to speak to someone as well

user_ql86zm

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17 hours ago

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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user_pxssom How can we assist you today? Was your issue resolved?

XfinityVictor

commented

18 hours ago

to the conversation:

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Unable to get cell service on my watch

I was on a live chat, but it disconnected

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@Tbrown56 There have been no messages since 1/29/26 on any of my devices, iPhone, iPad or MacBook Air also no messages regarding my Comcast email transfer to Yahoo. Is your storage full; it's the only other thing I can think of, but you would get

Again

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18 hours ago

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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@XfinityBradM i am on my home network. I have taken all the steps in user_v0l66t's post. The problem started Sunday night. Only some of Monday's new recordings are available in the app.

Susan1343

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18 hours ago

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U

Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

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Some of our DRV recordings are not available on our Xfinity Streaming service. We have synced the system multiple times, closed and reloaded the Xfinity app, and spent two hours plus on the phone with an Xfinity representative. The end result was th

user_7tw7ja

commented

18 hours ago

to the conversation:

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

user_h5p3ju It's needed when accessing your Xfinity email on third-part apps.

XfinityShawn

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18 hours ago

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IMAP PASSWORD FOR COMAST EMAIL

Why do I keep getting a message to enter IMAP password for Comcast?

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There have been no messages since 1/29/26 on any of my devices, iPhone, iPad or MacBook Air also no messages regarding my Comcast email transfer to Yahoo.

user_tb561

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18 hours ago

to the conversation:

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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Hi there, @user_u13m30 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the promotion that fits your needs. Please be assured y

XfinityRichard

commented

18 hours ago

to the conversation:

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

Question

user_4l769b Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

commented

18 hours ago

to the conversation:

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Email from Sequium Customer Support

Hi, I'd like to check if this is spam or legitimate. If I have a balance, I can pay.

Question

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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Customer Service

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@user_078c4n Anytime your service is out due to a physically cut line the quickest option to get a service appointment to get service restored and a new line installed would be to use the Xfinity app and perform the basic troubleshooting. It will con

XfinityBradM

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18 hours ago

to the conversation:

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Line cut

Outside line cut by contractor

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Hello, @user_a6ffuw thank you for taking time to reach out over Xfinity Forums. I'd be upset as well if I was in your shoes, and would be reaching out about a frustrating experience as well. I'd like to look into this further and can see what team(s)

XfinityJustinC

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18 hours ago

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Very poor customer service.

I just became a customer of Xfinity internet and mobile, and the only reason I switched carriers is a promise of new phones and watches.. well after two weeks of wasted time and lies and broken guarantees, I still have nothing. I have had supervisors that looked at all the chat transcripts and notes

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Accepted Solution

user_faqst7 Thank you for stopping in for help with your user role. Not having primary user status could impact a few things, even if you are set up as the manager. From my experience, mostly with subscriptions, but there are other issues you may run

XfinityAmandaB

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18 hours ago

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Persistent Account problems, primary user.

I’ve had many persistent account issues and I think because it appears due to me not being shown as the primary account user. The normal customer support through chat doesn’t see this but it needs to be escalated to someone who’s capable of addressing it, but there appears no possible way of doing t

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@XfinityPeterH YW !

EG

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18 hours ago

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Phone number to speak to rep

I'm not tech savvy. I need to talk to a person. Need phone number

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