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I have the same awful opinion of the Yahoo Mail downgrade. I have been an Xfinity customer since they were Adelphia ( probably almost 40 years) This is the first time they have let me down. I want my Comcast.net back again!!!!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I am sorry that is giving you such a hard time, @user_buspgg! We always want things to be easy for you! You would need to reach out to our Customer Security Assurance team to get the address unlinked. This link shows their contact information and ava
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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i am going abroad and want to make sure my email is accessable
the last couple of times we went abroad both on and off cruises we had problems getting emails
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Customer Service
Okay that's great to hear. Did 811 inform you on the next steps?
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
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It won’t allow me to switch. When I click switch the page reloads with the same page. I can’t switch it
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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The tech said he was writing up his report and including supervisor and maintenance. He mentioned that it could take a week, and I understand that. I “think” he said they would call. I’m just still trying things here, to see if any issue here on my
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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user_buspgg What happens when you try to switch over to the new account?
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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I currently cannot remove the old address because it is saying I don’t have active service due to my service being suspended. I need to be able to pay the bill which is the real issue
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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The new address is already linked. I’ve been at this address since January. I can’t remove the old address and that’s the issue. I called last month and was told it was removed. Now that the service is suspended it’s saying I don’t have active servic
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
Thank you for posting on our community forums, user_buspgg. I'm sorry to hear about the account access and inability to make the payment. This is not the experience we would like you to have. I'd like to help turn this around. Have you tried linking
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
Question
Suspended service and no way to pay bill
My internet service was just suspended. When I try to go online to pay the balance it pulls up my old address instead of my current one and it won’t switch back to the new one at all. So I can’t pay the balance. When I call it won’t pull up my current address either so I have no way to pay this bill
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Billing
That does seem strange that only this TV box is having trouble with a single app. Do you happen to have other TV boxes to test the app on as well? I ask to help confirm if it is an equipment issue or a signal issue.
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Hey @user_qmo25n. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the status of the account to see where in the process it is for the refund request. Please send a direct message by cli
Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.
My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon
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Can’t cancel
Called to cancel last Monday. Received confirmation number. Today get email saying I will be billed next week. Called and they said they couldn’t do anything and to let it bill then ask for refund.
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Billing
Yes it has been marked.
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
Question
user_bao30q, on the top right corner of your page, you'll see a message icon (if available), a bell icon, and a circle icon for your profile. If you click the circle icon, do you get to your profile settings?
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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Father passed away and overpaid monthly for several years and customer service keeps giving me the runaround about refund.
My father passed away in December 2025. I am his personal rep/executor. I canceled service via telephone with a representative 1/26/2026. I then called back the next week because I was supposed to get an email to confirm that never came. The representative assured me that the service had been discon
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Customer Service
@RT47 To find your IP address, you can use the Command Prompt on Windows or System Settings on Mac OS X. For Windows 10/11:Press **Windows + R** to open the Run box.Type **CMD** and press **Enter**.Type **ipconfig** and press **Enter**. Your
XfinityMartyR
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14 hours ago
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IP Address
How can I find my router's IP address?
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