Xfinity Community Forum

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Cancel service

How do I cancel my service?

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Customer Service

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Yes he mentioned a maintenance order needed to put in , I reached out to him today obviously my service is worse now and he said he’d reach out to his supervisor but never got back to me

user_ofg8r4

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11 hours ago

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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@user_gvqppm I too have been a Xfinity customer for years and pay extra for entertainment sports package and can't get my nfl channel or red zone my favorite channels my most watched channels because of corporate greed . You need to work this out n

Again

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11 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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How can I view my bill

user_ous2oe

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11 hours ago

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My bill

I want to pay my bill ll

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@Jetstone I was forced to go to Yahoo last night. I hadn’t received my Comcast.net email for a week. Missed some important emails. Was on Xfinity “help” for over an hour. Said it was fixed..but wasn’t so had to do the yahoo

Again

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11 hours ago

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Switching to Yahoo email

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?

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user_ofg8r4 Thanks for reaching out, and brining this to our attention! When the technician visited you the last time, did they happen to mention what needed to be done next? There may have been a refer to maintenance order entered, or a possibl

XfinityMartyR

commented

11 hours ago

to the conversation:

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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Hey there, @user_lkl15x, thanks for reaching out through Xfinity Forums. I would be happy to help with your billing concerns and feedback. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Me

XfinityJeniece

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11 hours ago

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Immediate Disconnection of Services and Formal Complaint

I am writing to lodge a formal complaint and to request immediate disconnection of my Xfinity services due to serious concerns with both billing and customer service. First, the customer service I received was unacceptable. I spent approximately 1.5 hours with one of your agents to address my plan a

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Thank you for posting on our community forums for assistance, user_y8v14i. I'm sorry to hear about your experience with our chat agent and the discrepancy in your monthly rate. I'd be happy to help report the agent in question and see what can be don

XfinityDilary

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11 hours ago

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Lied about new cost

I was told 44 a month and now nobody knows but I kept my chat from CS so look good.. I was promised 44 a month [Removed: Chat Transcript]

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Concern moved here to the E-mail help section for assistance.

EG

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11 hours ago

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JN

Keep receiving a SOMETHING UNEXPECTED HAPPENED message

I'm trying to login to my email and keep getting a "SOMETHING UNEXPECTED HAPPENED, REFRESH PAGE, IF PERSISTS, CHECK BACK LATER" message. How do we fix this so I can check my emails?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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U

PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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That worked! Thank you!

user_6l27xz

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11 hours ago

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Unable to add new bank account through app

I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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U

Lied about new cost

I was told 44 a month and now nobody knows but I kept my chat from CS so look good.. I was promised 44 a month [Removed: Chat Transcript]

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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U

Immediate Disconnection of Services and Formal Complaint

I am writing to lodge a formal complaint and to request immediate disconnection of my Xfinity services due to serious concerns with both billing and customer service. First, the customer service I received was unacceptable. I spent approximately 1.5 hours with one of your agents to address my plan a

Question

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Lied about new cost

I was told 44 a month and now nobody knows but I kept my chat from CS so look good.. I was promised 44 a month [Removed: Chat Transcript]

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Billing

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I honestly think it's a company tactic to avoid the promised $10 monthly discount for bank autopay. I've tried uploading my bank account via mobile and desktop and both time out. But autopay using my credit card works which makes no sense. If this wa

user_6l27xz

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11 hours ago

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Unable to add bank account to set up as auto pay.

Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac

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Prepago

Cómo recargar mi línea

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Plan

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PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in) , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the bu

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Customer Service

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Electric box changed outside today. Trying to get my sony tv to work..

PSE is the message i get when trying to set ip again

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Channels and Programming

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We appreciate your feedback and apologize for not being able to offer a different rate at this time, futuremd3399. If you change your mind and would like to accept one of the offers, don't hesitate to let us know. We'll mark this post as resolved. Ha

XfinityDilary

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11 hours ago

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Contract Loyalty Ending

Hello Comcast, I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the

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Thank you -- I just messaged!

user_rh6th7

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11 hours ago

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In need of utility service

My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro

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