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Sorry, I did not realize that was against the forum guidelines, my apologies.
Unable to add payment method
I have been trying unsuccessfully to add a payment method to my online account for over a week now - mobile app and web browser (tried multiple browsers, cleared cache/cookies). I keep getting the same error message: You can't add a new payment method yet We need to verify your contact information t
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How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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Your Home Network
Stolen/missing router
Hello, I moved my wifii to new address and new router was delivered to my address. Based on delivery photo, it is delivered to correct address. However, I can’t find the box few days after the delivery. I suspect that it could be stolen. Could you please help me what process I should follow? Thanks.
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Customer Service
Lying about turning the Internet back on
Y’all said and I have screenshots that would return my Internet back on to be on the 12 month plan to pay 44 something dollars a month. I paid $50 tonight out of my bank account and I have not had my Internet turned back on. I’m a gold member and I do not appreciate this in four more. I’m really thi
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Customer Service
... Model 32A45NFC ... X15 DVR remote ... control codes that will also activate the "TV Input" button? It may not be possible. Google's AI says: The Xfinity XR15 remote's ability to control the TV input for a Hisense model 32A45NFC TV is limite
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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user_1phgtl thank you we are not a traditional live chat but we will reply as soon as we are able.
How do I dispute an incorrect assessment on an early upgrade return (I sent FedEx, the investigation showed a USPS tracking number...)?
TL;DR: My near-perfect condition early upgrade return was assessed a grade 'C' (water damage or obvious physical damage, etc), I was charged the full remaining price of the phone (which I could have just paid off and kept) PLUS a $35 'restocking fee'. I don't believe they assessed the correct phone
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commercials free up and then back to normal tv but now also Netflix freezing up.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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@XfinityAmandaB Thanks Amanda. I did send a DM shortly after posting. I'll follow up with those details, but I haven't received a reply yet.
How do I dispute an incorrect assessment on an early upgrade return (I sent FedEx, the investigation showed a USPS tracking number...)?
TL;DR: My near-perfect condition early upgrade return was assessed a grade 'C' (water damage or obvious physical damage, etc), I was charged the full remaining price of the phone (which I could have just paid off and kept) PLUS a $35 'restocking fee'. I don't believe they assessed the correct phone
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Tired of your constant daily outages
I am now going to start keeping receipts of your constant daily outages and charging you $200 an hour every single time this happens. This is going to be an official notice. If I'm required to pay you $200 a month to have your service work properly day by day 24 hours a day 7 days a week then I expe
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Customer Service
Same for me out everyday for hours at a time due to "Network Upgrades"
Ongoing outages due to “Performing network upgrades in your area”
So this is now the third time I’m typing this out… every-time I try to submit it gives me an error, lovely. I'd like an actual explanation of the reasons for these outages. This compounds well with the constant outages I’ve been dealing since August 13th due to “network upgrades”. It is now Aug 21 a
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user_1phgtl Thank you so much for stopping by to help with your recent trade-in and for providing the value/condition after you sent it in. The trade-ins are sent to a 3rd party for evaluation, but I am sure we can find more details regarding what wa
How do I dispute an incorrect assessment on an early upgrade return (I sent FedEx, the investigation showed a USPS tracking number...)?
TL;DR: My near-perfect condition early upgrade return was assessed a grade 'C' (water damage or obvious physical damage, etc), I was charged the full remaining price of the phone (which I could have just paid off and kept) PLUS a $35 'restocking fee'. I don't believe they assessed the correct phone
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Gateway login URL
Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co
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Your Home Network
New Construction
Comcast new construction office has drawn the wire to the pole 10 ft from my house. My address is still not released for service. How can i get the addresed released for service. Next house 20 ft from my house has comcast connection
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Customer Service
Verification code calls going directly to voicemail.
Asked this question previously and seem to have lost the thread. Many businesses are using second verification access by calling to provide a code to enter online. Unfortunately, my phone doesn't ring and the automated call goes to voicemail. It's hit and miss, mostly miss that I can get the code if
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Home Phone Service & Equipment
Hello there, just reaching out to see how things are going with your email at this time?
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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user_xfpm4h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Cannot get anyone to help getting an appointment rescheduled
I had an appointment within a 2-4 PM window after spending over 5 hours trying to get my services with Xfinity all working properly. They never showed up, and after another 30 minute call, someone promised to find another qualified technician and call me back at a designated time. They never called
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Never mind. The problem stopped.
user_a00b4a
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9 hours ago
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My TV plays music when I turn it on and off.
I pushed a button on my remote by mistake, and now my TV plays music when I turn it on and off. How do I make it stop? Thank you.
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