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So true! Plus you're asking employees to use their personal phones to check speed to their office computers.
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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why does my land line not work
My land line is dead. Does not work. How can I report it to be checked out/fixed?
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Customer Service
Xfinity now screen keeps popping up
Xfinity now screen keeps appearing and i have to turn tv on and off to make it go away
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Channels and Programming
user_fvwjk8 Thanks for reaching out with your concerns! This message looks like a classic phishing scam. Scammers frequently send fake emails claiming your account is about to be discontinued or that you need to accept "new terms". I would avoid clic
Investigate email message received this week - (see below). This looks like a scam.
My.Xfinlty®. Please confirm if the attempt below is a Scam. "We're contacting you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that by June 27th 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. To continue accessing your mail
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Investigate email message received this week - (see below). This looks like a scam.
My.Xfinlty®. Please confirm if the attempt below is a Scam. "We're contacting you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that by June 27th 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. To continue accessing your mail
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Customer Service
@user_849r4d Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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We certainly don't want to make this more difficult than it needs to be. So long as you are on the account our team can take care of you. Please send us a direct message with your full name, your mother's name and her service address we are working w
Disconnect Service
My mother is a customer and had a stroke. She is in a nursing home. I am her POA and have been trying to disconnect her service for weeks. It is impossible to get any help. We are moving her out of her apartment and I am NOT a local to her area. I am considering just mailing her equipment back but a
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@user_2b3a74 Good morning! Thank you for reaching out to our Xfinity Forums. Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for cust
Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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That is a great question @user_ipo6x0 There are many reasons why we would need a professional installation. The main reason I come across most often is that the new location hasn't had Xfinity services within the past 6-12 months or the tap isn't act
Moving requires a technician to come set it up, and it’s a week long wait.
I scheduled a move for June 29th and I was expected that I will be able to move modem and connect it in a new place and it will work. but instead the site proposed me to pick a date for a technician to come and the earliest available date was July 6th. Is this really a requirement for a technician t
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Payment returned
I made a manual payment for a payment arrangement. I had the date wrong and forgot to transfer funds. My bank returned the payment today because I don’t have overdraft coverage elected at my bank. My bank said I should check and see if Xfinity will retry the payment before I make a new payment. Can
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Billing
Greetings, ChapelHeel66! Thanks for bringing this important home security issue you have experienced to our XFINITY Community forum. As a homeowner myself, I understand how important it is to have peace of mind with your system working properly at al
Cancel Xfinity Home Security
I want to cancel Xfinity Home Security. My dashboard/hub is completely dead, and after spending 3.5 hours in various ways trying to get Xfinity to replace it (apparently no one can simply send me replacement equipment), including Xfinity not showing up for the appointment, I am giving up. I have spe
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I am, yes. I was able to get that set up, but have no option to cancel without waiting for a call back...in 5 or 6 days. This should not be so hard. If a person has a major life event, they should not have to call and be put through a marketing ploy
Disconnect Service
My mother is a customer and had a stroke. She is in a nursing home. I am her POA and have been trying to disconnect her service for weeks. It is impossible to get any help. We are moving her out of her apartment and I am NOT a local to her area. I am considering just mailing her equipment back but a
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@user_6glk56, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this f
Transfer phone lines
I just joined xfinity. We have to transfer our phone lines. Is that something we can do over the phone or do we need to go in person?
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User a91001 Is the same Hacker as oc_37e5
Hacker on my computer
user_oc37e5 Is a Hacker. He is using my email to scam people and to hack their accounts. I want his accounts shut down
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Hi there @user_b42aa7 Thank you so much for reaching out on our Xfinity Community Forum about your land line. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct
XfinityDemetrise
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why does my land line not work
My land line is dead. Does not work. How can I report it to be checked out/fixed?
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