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Hey there, @user_r8vlce! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your sensor and touchscreen. I do appreciate you sharing the troubleshooting steps that yo
Beeping and "tampered" messages
I continue to get a "Tampered" message for my Front Door even after I have done everything suggested online and in my previous chats. Also, the touchscreen randomly beeps.
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Subject: Formal Escalation: Chronic Service Failures & Request for Immediate Executive Resolution
Dear Xfinity Executive Support Team, I am writing to formally escalate an ongoing service issue that has now reached an unacceptable level. For the past several weeks, I have experienced daily internet outages, accompanied by repeated notifications claiming the issue will be resolved—only for servic
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We've responded to your latest direct message and have been awaiting your response. Please meet us back in DMs to continue the interaction.
Streaming
Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par
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Beeping and "tampered" messages
I continue to get a "Tampered" message for my Front Door even after I have done everything suggested online and in my previous chats. Also, the touchscreen randomly beeps.
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Devices and Equipment
I hate to be one of those negative guys, but it's amazing that we are told Rays.tv might be available on Xfinity, but we won't tell you until the day the season opens. Then there won't be any announcement. It is up to the consumer to figure it
Tampa Bay Rays Games Sarasota Fl
Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th
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user_rj8kw6 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Reimbursement
I was supposedly sent a card through email for my credit. I never received email and even though six months ago, I was told that it was still there and that they would send me a check now they’re saying that I have redeemed my card. I never did ever receive an email with a card.
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UPDATE: I also posted this on the official Xfinity community forum. The mod team closed it because I mentioned the FCC and BBB. My question would be this: Why do you treat customers like this?
Xfinity Mobile Overage Fees - Waived
Posting this for anyone dealing with the same issue. I was hit with a $460 overage charge after my partner's phone failed to reconnect to WiFi following a home network refresh. Xfinity never sent the required threshold alerts at 50%, 80%, or 100% usage, so there was no way to catch it in time. First
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Accepted Solution
Thank you so much for taking the time to send us a DM so we could ensure your customer owned equipment was removed off your account @user_tol3jg! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help.
Remove modem from account
I would like to remove a modem from my account [Edited: "Personal Information"]
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@user_7tkrtn Thanks for reaching out and connecting with us here on Forums. Usually with closed accounts if you have a payment method on file the refund will return to that last payment method. You should also receive a refund email on how to claim f
Refund
I closed out my Xfinity account and have a refund due of $122.28. How do I get a check for this amount??
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@XfinityQuemekia Tried the DM today. The operator requested my name and address then stopped communicating. After about 20 min, I logged off. This is making a different service look better and better..
Streaming
Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par
Question
Hi .. I am still waiting on my reimbursement from when I close my account now I’m being told that I was sent an email and I have never deleted any emails and I’ve got every email that I’ve gotten from Xfinity except that one which means I never got i
Reimbursement
I was supposedly sent a card through email for my credit. I never received email and even though six months ago, I was told that it was still there and that they would send me a check now they’re saying that I have redeemed my card. I never did ever receive an email with a card.
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Great customer service by CATT!!!
I had a great customer service experience with Catt. In the decades I have spoken with customer service reps, it is hard for me to remember many which I can say were truly pleasurable, but this one was because Catt made everything so easy and put herself out for my benefit. If ever Xfinity is thinki
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Xfinity Compliments
Refund
I closed out my Xfinity account and have a refund due of $122.28. How do I get a check for this amount??
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Billing
Greetings, user_dy1hse! We appreciate you posting on our XFINITY Community forum regarding the Peacock error message you are receiving. I can understand how frustrating it must be to receive an error message when trying to relax and watch a movie. We
Help with Peacock
I got a message saying Peacock premium was included with my account but when I try to watch something, it says upgrade
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Xfinity Mobile Overage Fees - Waived
Posting this for anyone dealing with the same issue. I was hit with a $460 overage charge after my partner's phone failed to reconnect to WiFi following a home network refresh. Xfinity never sent the required threshold alerts at 50%, 80%, or 100% usage, so there was no way to catch it in time. First
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Plan
Refund
I have a refund of $122.28 how do I get a check? I closed out m y Xfinity account
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Xfinity Stream Website
To Xfinity Support
Hello, I am reaching out regarding my Peacock Diamond Reward activation. My bill currently shows an expiration date of June 24, 2026, for Peacock. Please help me update my account to the permanent Diamond Reward benefit. Thank you.
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Customer Service
@user_1x51ih It sounds like we may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “
Two internet lines going to the same Address prevent me from making any changes to my account
To the Xfinity Customer Experience / Retention Team or anyone that can help! , I am writing to express my frustration regarding my account. Despite being a long-term customer, I find myself in a situation where I am forced to pay significantly inflated rates with no path toward resolution or the abi
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Thank you for posting on our community forums for assistance, user_x7630g. I'm sorry to hear about the random disconnections you're experiencing. This is not the service we aim to provide, and we'd like to help troubleshoot your concern. Is this affe
XfinityDilary
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Internet interruptions
Ever since I have signed up with Xfinity, an in particular these past couple weeks, the Internet drops and there is no way to contact Xfinity, even on my cell phone. when the Internet returns and sometimes it’s only a couple minutes or so later, I reach out to Xfinity online to research what’s going
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