Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (421K)
Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)
We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do
Question
•
Your Home Network
Need to upgrade from Xfinity Gateway C7100v
Would the Motorola MT8733 be the next upgrade compared to the Xfinity Gateway C7100v? We need 2 phone line ports coax cable connection and moden and router combo.
Question
•
Customer Service
I have exact same issue. I use Roku and Xfinity app to watch. Very frustrating.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Comcast equipment
Hello! I have canceled my account due to an international move. I have returned my internet equipment, but in the shop, a representative mentioned I also had TV equipment that I had to return. That information was absolutely incorrect, and I told so to the representative. They said It must have been
Question
•
Customer Service
@Johnsonroda127 Were you able to get this resolved? I have the same issue.
Purchase movies did not move over from employee account to new account.
I was a comcast employee for 16 years. And purchased well over a hundred movies in that span of time. I've recently stopped once my employee account ran out 3 months ago and then just today started a new account. All of my movies are not on my saved area of my cable box. If I log into the stream app
Question
Closed
How do Xfinity Mobile device payment plans (DPPs) work? (Answered)
With our DPPs, you may be eligible to pay for the cost of an Xfinity Mobile phone, tablet, or smartwatch over 36 months. You may be able to finance the total cost of the device(s) you’re purchasing, or a part of the total cost, based on a credit check (see the next section for more information). The
Articles
•
Xfinity Mobile
@user_a7ec0d Our team is here to help! I would like to look over your tech visits and maintenance to help resolve your internet concerns. Can you please direct message me your first and last name along with your full service address so that I can ass
Internet not working properly for a month
My internet has not been working correctly for a month. 2 tech visits and still not working right. They said it’s a maintenance issue but it’s not being fixed. No way to be able to talk to anyone. I’ve been a loyal for over 4 years, but I’m about ready to find a new internet service.
Question
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
Question
•
Your Home Network
Hello, @lukelawal this is not the experience we want for loyal customers like you. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat ic
customer service
My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?
Question
@user_xxlt6b I appreciate your time working with me so far. I have saved the current signal level readings (which are passing the health test, and within specifications) in the conversation notes. That way we can compare those after you receive the X
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream
Question
Internet not working properly for a month
My internet has not been working correctly for a month. 2 tech visits and still not working right. They said it’s a maintenance issue but it’s not being fixed. No way to be able to talk to anyone. I’ve been a loyal for over 4 years, but I’m about ready to find a new internet service.
Question
•
Customer Service
user_i53jhc Our team is here to help with questions or concerns you may have! Can you please tell us about the issue you are experiencing?
Is there a way to speak with a human being in the United States, in real time?
Is there a way to speak with a human being, in the United States, in real time?
Question
Accepted Solution
Yes. It's my pleasure ! The acceptable modem signal values are in this self troubleshooting tips post that is pinned at the top of this board; https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08c
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream
Question
@KUSOsan I am having similar problems. It started a few weeks ago, and after changing my password 3 times, I spent almost an hour on the phone with Apple, who walked me through a number of steps (that I had already done) and for some reason, it work
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
@user_825nzj Please direct message us your first and last name along with your full service address so that we can further assist.Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Messag
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@Again - once I got in on the phone using the Yahoo mail app, I set up a passcode and now can access my mail from a browser on all my devices. So all is well! To answer your question, when that "Uh oh..." screen came up, it was prompting me for a n
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
Question
user_tuht0m Welcome to our community forum! Thank you for letting us know about the wire blocking your driveway so we can contact your local technicians and have this addressed. Please send a direct message to Xfinity Support by clicking the cha
Wire blocking driveway
I have a wire blocking my driveway. This goes to my house. It needs to be fixed.
Question
I'm trying to learn this system and am fumbling around trying to get access responses.
Gregghc
commented
6 hours ago
to the conversation:
0
0
Why are so many of these showing up in my comcast email account: mailer-daemon@comcast.net
To Whom It May Concern: Please advise.mailer-daemon@comcast.net4:39 AMTo [Edited: "Personal Information"]This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 33.1 hour(s): * noreply@notifications.sucuri.netReason: Temporary Failure
Question