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Cancel my service

How do I confirm all of my service is canceled?

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Ian a now pass customer but lost connection. I am on monthly prepaid

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Now pass

I have now pas but not connected

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Concern moved here to the E-mail help section for assistance.

 commented 

7 hours ago

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reply from state governmental office blocked

I send an email to a state institution weekly, the email arrives there ok. But I must have a confirmation from them to proceed with a faith visit, but I don't get their reply to me. (i get my BCC though) . I think the email coming to me is being blocked since its from a prison system, (no inmate has

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Concern moved here to the E-mail help section for assistance.

 commented 

7 hours ago

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Email Unavailable Again - Webpage not available

I'm reporting another outage with regards to email access. Whether I try to access via a web browser or via the Xfinity Web, email is not loading. This is a daily occurrence. Why?

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Now pass

I have now pas but not connected

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Having the same issue, hopefully being worked on

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Throttled email error code 451 4.2.0

I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n

Question

Hello @user_neawkr Thank you for working with us! I’m glad we were able to issue a refund for the WiFi extenders you did not receive, which were originally set for in-store pickup. It was our pleasure to assist you with this matter. If you ever

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refund for wifi extender that I never received

I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that

Question

user_dyv146 You can contact our Xfinity team by phone at 1-800-XFINITY (934-6489), but our team and community are here to help however we can as well.  

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Customer Service phone number

How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.

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Contact information for escalation

I need contact info for someone higher than whoever answers the phone. I asked for a supervisor more than 10 times and I was told they were busy and after that they had meetings. What? I asked for an escalation email or phone # and was told they didn’t have one.

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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Great employees deserve better

Do not require AI/xfinity assistant (bot) as the 1st way to interact, give an option to customers…DONT make service reps/techs follow the same steps with customer repeatedly. Allow reps to think to resolve an issue & to use common sense to make a judgement call. You know, all the things AI cannot do

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Direct message

How do I go about direct messaging Xfinity to talk to them about my mobile plan?

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Concern moved here to the Customer Service help section.

 commented 

7 hours ago

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I want to cancel peacock

How do I cancel peacock

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Concern moved here to the Billing help section.

 commented 

7 hours ago

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Billing

Need to speak to a representative regarding billing

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STARZ channel

Assistance Adding Starz channel to my Xfinity plan

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No worries and no apologies necessary ! Best of luck to you with your learning and with your choices !

 commented 

7 hours ago

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Printer Help for now

my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s

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Can’t get to my email [Edited]

Can’t get to my email

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I need a customer service phone number please

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Customer Service phone number

How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.

Question

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