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Unable to activate Peacock as a Platinum member (>5y service)
I have redeemed my Peacock subscription but am unable to access and activate it. When I go to https://www.xfinity.com/yoursubscriptions, I see Peacock listed but next to it, it says "Activate your Xfinity service first for access to streaming services." I have an active Xfinity internet service (and
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Switched modems in my telephone landline won’t work. Everything is connected properly. What’s going on Xfinity?
I switched the modem’s and my landline is not working. Everything is plugged in properly. What’s going on Xfinity? I was a problem.
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Devices and Equipment
ABC Blackout Detroit
I am done with Xfinity. I lost a season of Detroit Tigers, Pistons and Redwings last year because of their nonsense with FanDuel. Now I'm blacked out of the Pistons game 7 on a station that is literally free over the air. I'm figuring out what to do about my Internet and then dropped Comcast/Xfinity
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Channels and Programming
No unfortunately not. I am prompted to sign up for a paid subscription when I attempted to log in on the app or website.
Unable to activate Peacock as a Platinum member (>5y service)
I have redeemed my Peacock subscription but am unable to access and activate it. When I go to https://www.xfinity.com/yoursubscriptions, I see Peacock listed but next to it, it says "Activate your Xfinity service first for access to streaming services." I have an active Xfinity internet service (and
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Good afternoon user_dqf8sz. You have reached the right team. I will be happy to assist, and to look into this further. Are you having connection issues on multiple devices? Or just one? Are you directly connected to the gateway with an ethernet cable
Internet dropping when trying to pay bills
Bellingham WA Ive had consistent drop outs with multiple routers from xfinity. The store reps cant help. Having no technician call line is crazy when your service has this many problems. My current issue is my internet completely drops out whenever I try to get to the billing page on the xfinity web
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@user_8lpih8 Thank you so much for that info. It sounds like I may need to take a closer look at the account. To do so, please follow the steps below to send a direct message. Please send us a direct chat message with your full name and c
I am not able to get my Amazon bookshelf reward
In the application the button for redemption of the Amazon bookshelf doesn't work. Can someone please help me. Thank you
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I can understand the frustration with the current negotiations. If you would like us to check on any new account options we have for you from here, I would be happy to do that for you.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@user_1d907j, are you able to access content on the Peacock app after you went through the redemption process?
Unable to activate Peacock as a Platinum member (>5y service)
I have redeemed my Peacock subscription but am unable to access and activate it. When I go to https://www.xfinity.com/yoursubscriptions, I see Peacock listed but next to it, it says "Activate your Xfinity service first for access to streaming services." I have an active Xfinity internet service (and
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Hello there @user_r7k1ak it's been a couple of days since your post, have you been able to get your number port complete?
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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Thank for responding and Yes I am, specifically my code Amazon Bookshelf. I know each is unique every customer and that is NOT what I asking. When hit Amazon Bookshelf button in the Xfinity313883 membership application, it doesn't do anything redirec
I am not able to get my Amazon bookshelf reward
In the application the button for redemption of the Amazon bookshelf doesn't work. Can someone please help me. Thank you
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I completely agree with you. We've been customers for over 10 years now and have seen our bill continue to rise every year. Comcast's 2025 revenue was in excess of $123 billion (that's with a B) and we're supposed to believe they are looking o
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@SGaus99 I ended up upgrading cable modem. Seems that new Cisco client upped the requirements for minimum speed, blocking older modems. Absolutely unnecessary, but great way to make people buy new hardware.
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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One thing I won't miss are these useless canned responses.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Channel 7
Paying for cable and not being able to watch channel 7 when will this be resolved?
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Customer Service
I need help adding a second home internet line to my account for a total of 2 locations
Hi, my daughter's roommate is moving out and she's looking to get an internet plan. I wanted to see what the options were for getting her a new line, at a separate address, in a different state (NH and PA).
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_qmm339. You can access your Xfinity email at on our webmail page. If you have issues getting logging in you can reset your password here. Let us know how that helps.
XfinityAbel
commented
15 hours ago
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a way to log into my Xfinity email
How do I find Xfinity email log in?
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