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gigabit x10
I am looking to get gigabit x10 for my house and would like a site survey
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Customer Service
Reinstatement
Please 🙏 im asking for reinstatement on my xfinity account. I will not use profanity again
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Customer Service
Internet too slow
I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had
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Your Home Network
Services like security, billing and other features have disappeared from my Xfinity app
A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m
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Xfinity App
Good evening @TCBra, and thank you for taking the time to reach out on our Community Forums, we appreciate it. Currently, you’re unable to permanently delete purchased movies or TV shows from your Xfinity Stream account or app, as purchased con
Delete old purchases
How do I delete old unwanted tv episodes from iPhone xfinity streaming app purchases?
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Hey @user_8zg5xz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the transfer of service and verify the addresses. Please send a direct message by clicking the chat icon in the up
Service Transfer
Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup
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Service Transfer
Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup
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Customer Service
U all need to put back CBS.This is ridiculous the price we already pay.And u two babies ( xfinty and scripps) need to come to a important decision. People r going to be dropping xfinty. Me too.stop being money hungry scripps..And grow up! #moneyisthe
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Upload speed
I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?
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Your Home Network
Bring back my NBC / WPTV Programming PLEASE
Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on?
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Channels and Programming
Help
Hi I have to send xfinity device to the office so I need a copy from the office
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Devices and Equipment
Thanks for reaching out @user_7h8saz! This sounds like an issue where the Peacock Premium Plus (No Ads) upgrade isn’t appearing correctly on the Xfinity side, which can prevent Peacock from recognizing the upgrade. Since you’re also seein
Peacock does not recognize upgrade
I added the upgrade to Peacock Premium Plus, No Ads, paying you $6 per month for this. Peacock does not recognize my upgrade. I contacted Peacock support and they said to contact you. I tried to unlink and re-activate my Peacock account through My Subscriptions, but when I click Unlink there's a big
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Comcast Email is not working on Iphone
As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon
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user_g010zn Thank you so much for stopping in for help with these error messages. We are always happy to help. If I could get a little more information on what you are doing when you get the error, I would be able to better assist. Is this error popp
Help
I keep getting messages. ""Network unavailable." Or, "Not registered on the network." I pay $200@ Month fir that?
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@KM1062 We are glad to hear that the issue has been resolved. My team is always here to help if you should need us in the future. Have a great night.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Thank you for reaching out @user_r7dv5s! I personally would be frustrated if I continued to receive bills after being told multiple times that all services were canceled back in October. Since you’re still receiving final bill notifications af
Cancelled Service - Still Getting Bills
I cancelled ALL Xfinity services in October 2025. I kept getting charged for a couple of the mobile lines. I called and spoke to 3 different people. The last person I spoke with assured me my service was cancelled in October and I would be getting reimbursements for the additional charges. I did get
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I cannot believe the largest cable and internet provider would risk losing so many customers over this issue rather than eat the extra cost they’re disputing for customer retention. I am giving it five more days then I will be dropping my cable servi
user_fmrova
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Scripps Channels Must Be Available
It is unacceptable to not have Scripps Channels like WPTV. How does Xfinity expect to retain existing customers without WPTV for NBC and attract new customers. Since March 31st my access to WPTV is not working. I am not a happy customer because of this.
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