Xfinity Community Forum

Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."

I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on ev

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Billing

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Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion

I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe

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Your Home Network

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Tv freezes

I pay way to.much for the tv to freeze every few minutes

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X1

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It was yesterday, Feb 17th. From the transcript: Agent (02:37 pm): Hi MATTHEW, thank you for contacting Xfinity. My name is Prathna. I see you may have questions about your bill. Is that correct? nullAgent (02:38 pm): I can understand. I will go ahe

user_whe8m1

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8 hours ago

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Where to file a complaint about bait-and-switch tactics by Xfinity?

Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth

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@user_jdlhoj, hello! We would need to work with you privately on this issue. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support”

XfinityFrank

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8 hours ago

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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Concern moved here to the E-mail help section for assistance.

EG

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8 hours ago

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How to change password for IMAP

Chang password for IMAP

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?

Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?

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Your Home Network

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Relocating Fiber Optic Lines

I am currently working on a project in Illinois that will require the relocation of several xfinity lines for roadwork. Is there an email or phone number I can call to help coordinate this effort with the xfinity engineering or construction department?

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Customer Service

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@XfinityCarolyn Yes, I downloaded the Live Chat conversation and took a screenshot (good thing too, as the provided transcript from Xfinity omits the customers messages). Here are a list of names of the people I have thus far had to deal with (as i

user_whe8m1

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8 hours ago

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Where to file a complaint about bait-and-switch tactics by Xfinity?

Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth

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blkghst19256 Thank you for confirming all that for me. I'd like to take a closer look at your connection so we can narrow down the root cause and find the best possible resolution. Please send a direct message to Xfinity Support by clicking the

XfinityEmilyB

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8 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

I keep having these T3 errors. I had a technician come out a month or so ago to diagnose the problem, and the issue he found left me at the mercy of Xfinity. He mentioned something about the need to upgrade the local node. I am using a Netgear CM3000, and I have the error log. Thanks for looking thi

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Trouble Changing Password [Edited]

I canceled my Xfinity internet account awhile ago and kept the comcast.net email. Now I am having trouble changing the password to this email of [Edited: "Personal Information"]

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Customer Service

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Hi There Frank, I am needing a Easement release letter email to me for property address [Edited: "Personal Information"] Phone number [Edited: "Personal Information"]

user_jdlhoj

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8 hours ago

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed

user_5gn9af

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8 hours ago

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Charges on recent statements not consistent with upgrade to the new 1 Gig service plan I purchased last October

After noticing charges on a few recent monthly invoices that are notably inconsistent with the products and services in the new 1 Gig plan I bought in early October 2025, I'm finding a multitude of problematic billing items going back to every statement following the purchase of my upgrade from 800

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UPDATE: I had phone tech support remove the XB8 from my account (and I physically removed all connections to the XB8). We then re-added the XB8 to the account and I reconnected power, coax and Ethernet/phone lines to XB8. After talking with t

Rll161

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8 hours ago

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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)

7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat

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Thanks for your response. I was contacted by someone in External Customer Relations and they will be shipping me a new unit. There are no guarantees that it will be an XG1v4, but I can easily return it either via UPS or taking it to an Xfinity retai

Tsunami4716

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8 hours ago

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XG1v4 DVR Boxes Out of Stock at Local Xfinity Store

I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde

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I am using a router alongside the modem, which is the Nighthawk MR90. There are no splitters on my line, and the connections have been tightened and checked by a technician when they came out. The tech had mentioned something about DOCSIS not being t

blkghst19256

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8 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

I keep having these T3 errors. I had a technician come out a month or so ago to diagnose the problem, and the issue he found left me at the mercy of Xfinity. He mentioned something about the need to upgrade the local node. I am using a Netgear CM3000, and I have the error log. Thanks for looking thi

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While I prefer using my own equipment, I might consider the XB10, but I have a few questions. I already have my own WiFi 7 mesh network router and would want to keep using it. If I understand correctly, the XB10 can be "dumbed down" to disable

Auguru

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9 hours ago

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Hitron Coda56 software/firmware versions and performance on 2 Gig plan

I have been using a Hitron Coda56 modem on my 2 Gb plan for the last 18 months. So far, I've been very happy with the performance which has been improving as the Next-Gen/Mid-Split provisioning upgrades have rolled out. I am getting ~2 Gb download and ~ 350 Mb up. I see my plan says it should be 2 G

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MAC address filtering please help

Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d

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Your Home Network

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How can I go about getting an easement release letter?

user_jdlhoj

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9 hours ago

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Easement release letter

Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.

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