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Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
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Customer Service
@Erus In regards to the ringtone settings you'd have to reach out to the manufacturer of the mobile device
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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user_na880a, Hi there! Thanks for taking the time to reach out. I can understand the importance of needing access to the WPS function. You've come to the right team over social media. We can help. To access the WPS function on your XB10, look for the
XB10
I only see a Reset button on my XB10. I need to access the WPS function. How can I do this?
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Unable to connect to Internet with my work laptop
My fiance has been been unable to connect to the Boeing VPN correctly because the packets are not reaching their destination. The IT from the Boeing side tried pinging the server (gpcloud.connect.boeing.com) but its requests timeout and it gets stuck on the be-2412-pe12.seattle.wa.ibone.comcast.net
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Your Home Network
user_pvpkyl We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! Disconnecting your Xfinity Voice line may not be an easy task. The majority of our customers have
Disconnect xfinity voice
Should not be this difficult. Can't get a human to do what I want. Disconnect my line, we do not use it. Anyone have a suggestion?
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Xfinity Now Mobile Activation Issues
I am trying to activate my existing phone on Xfinity Now Mobile. I ordered the service 7 days ago. It still says there are no devices for activation. How do I proceed? I have followed the FAQs on the website and they don't address this issue. Chatting with the help "agent" only allows me to select c
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Sign-In and Account Management
Happy Saturday user_wy9wjo, and thank you for being an active member of our community with your post! Above all, we always want to make sure you're able to get the support you need when you need it most, and that's what we're here for 👍 If you'd be
why is there not a customer service number I can call for Xfinity? Do they not do customer service?
Why is there not a customer service number I can call for Xfinity? The virtual assistant is completely worthless, and I don't want to drive to a store and make an appointment for a simple question. Thinking about getting rid of Xfinity and saving myself hundreds of dollars a month
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why is there not a customer service number I can call for Xfinity? Do they not do customer service?
Why is there not a customer service number I can call for Xfinity? The virtual assistant is completely worthless, and I don't want to drive to a store and make an appointment for a simple question. Thinking about getting rid of Xfinity and saving myself hundreds of dollars a month
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Customer Service
Exactly. Even if signed in, unsubscribing from mail and texts is pretty laborsome because all the phone numbers and addresses still have to be entered by hand, and it doesn't apply to push notifications. There is no way to turn them off other than di
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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My printer keeps saying offline- was set up by Xfinity techs - was working
When I print a document - doesn't print because it is saying offline
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Your Home Network
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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Customer Service
When clicking on "Account Settings, it goes to "Accounts and Identity" and "Account Details." There are NO NOTIFICATION SETTINGS!
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Disconnect xfinity voice
Should not be this difficult. Can't get a human to do what I want. Disconnect my line, we do not use it. Anyone have a suggestion?
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Customer Service
Hey @user_298a6a , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock offer. I would be more than happy to offer my assistance looking into this fur
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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Hey @user_298a6a , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock offer. I would be more than happy to offer my assistance looking into this fur
Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
Question
can't send email
Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help
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it states no line and it has for the last two weeks
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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Apple TV unable to Sign On
I can't sign onto Apple TV on my X1 DVR box. The box is compatible. I am able to see the sign on area in the top left-hand corner of the screen. When I try to sign on the message says "Something went wrong. There was a problem connecting. Try again." I click try again many times and still cannot sig
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X1
How about you just answer the question? How does a customer go about determining if they are under contract in the online portal? These types of details should NOT take hours to figure out and should be easily available to access through a website
Is a promotional discount date, mean that I am under contract?
This thread here states to check the bill on page 3: https://forums.xfinity.com/conversations/customer-service/how-can-i-find-out-if-i-am-still-in-a-contract/66dc8595f9c12368911d0fd0 On my bill, I have a statement that says "Includes a 12 month $24.00 Promotional Discount that will end on Oct 13, 20
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user_nww2lf For the most part, the setting should be active by default. Have you tried connecting the MoCA adapter to your coax line?
XfinityThomasD
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XB7 Moca
I want to enable Moca. It is not an available setting on the Admin Gui
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