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Hi there, @user_y3mv9t. Thank you for reaching out about your channel lineup. We pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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Cancel service please
Hi. Our 2 year contract is over and I have already signed up with a new internet provider. Please cancel my service.
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Customer Service
user_rp4wm7 Thanks again for reaching out to us directly! I'm glad we could help have the equipment charge removed from your account. Take care!
Random charges
I never received equipment from Xfinity. I got billed 154$ for this equipment. They just hand over your bill to a debt collector and then it is impossible to dispute it. I will never work with Xfinity again. They have terrible customer service, they do not understand their job or English. Sending yo
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Serious Concerns about customer care and executive team
I have been through 2 days of torment trying to get answers on my account. I don’t have time to stay on the phone for hours to try to get answers. I have been lied to, given the run around, and treated as less than human by one of the executive team named James. After 10 years I’m wondering if I sho
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Customer Service
Hi @user_pk7wyk, thank you for posting on our Xfinity Forum community and welcome to our Xfinity Mobile family!❤️ Great question! If you’re traveling to the UK and want to stay connected, we recommend starting with our International Travel page
I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates
I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?
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I'll let you know. REI says that they are getting an error trying to process an order. They said they sometimes have problems with these pre-paid cards. The error was 'bank declined' and 'not authorizing'. I cancelled with them and am trying a
check the balance on digital prepaid card
My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h
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Concern moved here to the E-mail help section for assistance.
no email received
can send but not received emails from user email account. Checked storage- at 6% - not span, not archive, not auto forwarding. Bill paid. primary email IS sending and receiving. Help!
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Xfinity Truck Driver Reckless Driving
From behind me to in front of me, he was cutting everybody he sees and was driving extremely dangerously. We weren't going slow on the highway and he was swerving in between cars and nearly hit me and ran off at an exit. [Edited - Personal Identifying Information]
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Customer Service
Concern moved here to the Billing help section.
12 month installment plan
On 4/10/2026 I signed up for a 12 month installment plan. They told me to pay $50 and they reinstated my service but now every day I wake up my service has been disconnected and I have to redo my installment plan. Please help my service is back off!
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@XfinityVictor Yes. We still need bridge mode on the XER10.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_j41e9b, Oh, wonderful! We are glad to hear you were able to check your balance successfully. Is there anything else we can assist you with?
check the balance on digital prepaid card
My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h
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Good afternoon @user_onziiz, and thank you for taking the time to report your issue with your old account. If you could send our team a direct message with your full name and full address, we can review what happened and work towards a resolution. &n
Incorrect account closure and collection after move caused credit damage
I am seeking urgent help with an account error that has now resulted in a collection account and damage to my credit. I moved apartments in July 2024 and continued my Xfinity service at my new address. For some time, I was able to continue using my old equipment at the new apartment. On November 5,
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Happy Friday user_ss1028 👋 Right away I want you to know how much we infinitely appreciate the more than 20 years you've been with us! No matter where the location is, that time you've spent with us means the world, and you've more than earned your
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
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J Just a renewal of my Internet, landline, and channels from Xfinity
Chat
I And messaging you with regards to a charge on my bill $400 for an early termination fee. In January, I received a bill of $258 as I was told that the fees had gone up. In 2025 I signed a contract at your office in Peoria Illinois. That said my bill would not go up for two years that is till 2027.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I cancel?
I am trying to cancel my tv services but keep internet and mobile. I talked to someone via the chat and they said someone was going to call me and never did. I can't find a phone number to call
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Hi there @user_g5bc0u. I wanted to circle back here to confirm that your billing dispute was resolved. If you need anything else, please let us know.
XfinityRaf
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Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
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