Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (469.9K)
ABC GONE
I need a refund for you all took away ABC. I cannot watch nba playoffs and I pay $280 a month.
Question
•
Channels and Programming
email update
do i need to update my email now or elase i will lose all content? probably a scam?
Question
•
Thank you for reaching out to our team. We pay programmers to bring our customers the entertainment they love. So far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. We continue to work to keep this programming b
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Down cable line
I have a down cable line in front of my house at [Edit: Personal Information]
Question
•
Customer Service
First, I miss NBA playoffs because of the Scripps dispute. Now the NFL network. It's like Xfinity is actively attempting to drive away subscribers. Well, it's going to work. If these issues aren't resolved soon. I'll be moving on after 30+ years as a
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
@user_53ny3f try a trial with FUBO. They are streaming the game. Then cancel comcast.
Detroit Pistons Playoff Game
Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!
Question
Absolutely agree. this is completely ridiculous. They do not carry channel 7 so the 7th game of the first playoff win in years will not be seen in the home market. It is being streamed on fubo of you want a free trial. But Comcast Xfinity or whatever
Detroit Pistons Playoff Game
Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!
Question
I called and spoke to an agent who immediately transferred me to someone else before saying anything. I then spoke to Jade (I believe) and she kept me on hold for about 35 minutes while working with the back office. She would come back and update me
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
Question
Thanks, but nope that doesn't help. I'm not in bridge mode and I have used the Admin took fairly extensively in the past (I'm a former network engineer), but it's been a while.
Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why
Question
Losing Internet multiple times during day
I keep losing my COMCAST internet multiple times during the day . Somehow COMCAST knows when I am having the most important meeting. It makes internet totally useless for me at those times. There is no other competition in my area. I would be first one to ditch them once High Speed Internet through
Question
•
Your Home Network
@DocShoe79 with you mate, just trying to decide which way to go. We'll use quantum for internet, another carrier for voip fir our landlines but not sure of who we'll go with for stations. Any advice will be helpful
Loss of Channel 7 (ABC) Denver Colorado
I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d
Question
... Admin Tool access disabled Does https://www.xfinity.com/support/articles/admin-tool-access help? Note that if your gateway is in bridge mode, you'll have to factory reset it to clear bridge mode before you'll be able to follow the instructions i
Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why
Question
Unfortunately your understanding of the process would be incorrect, @user_noahu3. That is why we attempt to keep our conversations as public as possible. We have invited many customers into direct message just to repeat the same information, and this
Request for Debt Recall - Paid Final Balance on Closed Account
Hi Xfinity Support, I am looking for assistance with a formal debt recall for a legacy account that was closed in February 2026. I recently discovered that a small outstanding balance was sent to a third-party collection agency. However, as of today, I have settled this balance in full and directly
Question
Same problems as the others on here. We have not been able to watch any of our Paramount+ shows for going on 3 months. Have tried to troubleshoot with Paramount and spent hours doing everything suggested. Our subscription is through Xfin
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
@user_stp03r We are unable to confirm any details at this time due to their refusal to sign the proposed contract. I'll be happy to take a further look at your account so that I can properly answer your question about the credit. Please follow
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
Question
user_oxe36j Welcome to our community forum! Thank you for reaching out so we can raise the cable line back up to an appropriate level. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, cl
XfinityEmilyB
commented
9 hours ago
to the conversation:
0
0
Down cable line
I have a down cable line in front of my house at [Edit: Personal Information]
Question