Official

Accepted

Unanswered

Advanced Filters

Search Results (468.2K)

Most Recent
Selected Most Recent
Didn't get Chat transcript as proof of what I was told

Yesterday I spent time changing my plan via Chat. When I'd finished, I clicked on the link to have the transcript emailed to me, but it never arrived in my email. (Yes, I've checked my spam folder.) My concern is this: The person helping me encouraged me to use the coupon to get the free Apple watch

Question

8

1

0

Returned Payment

I am on autopay, and received an email stating my payment was Returned two weeks after it was paid. When I go to pay the balance, I have no balance due other than my upcoming bill. What can I do?

Question

8

1

0

@Teachaide​ I am hating this change. I have been having nothing but problems ever since I was pretty much forced to switch over to Yahoo. Messages say you’re not forced, but I could not even access my email on Comcast because the page comes up

 replied 

8 hours ago

 to the conversation: 

0

Switching to Yahoo email

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?

Question

Internet connection is poor

I work from home and my internet is constantly disconnecting during zoom meetings making it difficult to conduct my job professionally. I've reset and restarted everything repeatedly and it keeps happening.

Question

9

1

0

yes same here having the same issue last worked on sunday

 to the conversation: 

0

0

SNY channel not streaming on Xfinity Stream App running on any apple device

All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo

Question

Terrible service can't get new boxes connected

After talking to five different agents I was told this morning I had to get new boxes which I just did reconnected them now getting error code RDX 100 can't get past your AI I need a call back

Question

8

1

0

Xfinity/ Comcast has no problem charging their customers excessive fees, they obviously could pay Scripps, but would rather lose paying customers, by the way , Xfinty/ Comcast is still offering the the programing from Scripps in their advertising , w

 to the conversation: 

0

0

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

@BIslander​ I'm afraid that it could be an issue with the TV, even though I'll try another remote. This same remote worked just fine with my prior Panasonic TV, but this one seems impossible to pair.  Believe me, I've tried every piece of advic

 to the conversation: 

0

help with remote XR15

I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe

Question

@user_7fb0ab​ I want to reset my password https://xfinity.com/password  <----- go here.  😉

 replied 

8 hours ago

 to the conversation: 

0

comcast.net

why can i not access my comcast.net email

Question

Secondary Email Account is Missing

My secondary email account is missing. I was able to login 2 days ago but now i’m getting the error message “the mail server imap.comcast.net not found. When i logged into the primary email account i don’t see the secondary email account. Where is it ? Can’t change password cause the primary account

Question

6

1

0

Copy of my statement

 to the conversation: 

0

1

Copy of bill

Need copy of last billing

Question

why doesn't xfinity give customers a break on the cost of streaming? most of the shows we watch are on abc. to watch them we have to stream on Hulu the next day, which we have with our Disney package. xfinity is asking for patience but they are not d

 commented 

9 hours ago

 to the conversation: 

0

0

When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

user_jtysvl Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

 to the conversation: 

0

0

Refund

I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the

Question

I agree. Eventually we will all move on. We now have Flight fiber in my area. Comcast no longer has the monopoly in Carroll county Maryland. Looks like its time for a change

 to the conversation: 

0

Lost wmar local abc channel in carroll county Maryland.

Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i

Question

@user_k029ek I am so sorry to see that this was your experience and you decided to move to another provider from this. We do always recommend making an appointment before visiting us in store at xfinity.com/store to make sure we are ready to assist w

 to the conversation: 

0

0

Cancel me

Waited in line at your store in Port Charlotte, Florida for an hr. to chance plans. I guess my time is not worth much. Please cancel me. I went to tmobil.

Question

user_4d8lf3. Did you sign in? If so, the DM icon is usually on the upper right-hand corner of the page. Next to the bell icon and Xfinity Logo.   

 to the conversation: 

0

Xfinity bill

My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t

Question

Hey there user_8gboeu 👋 We'd love for you to be able to take advantage of our Disney+ benefit, and while you are correct that our older legacy packages would not qualify for this, we can always review what packages are available to make sure you're

 to the conversation: 

0

Disney+ and Hulu Won't Activate

Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie

Question

forum icon

New to the Community?

Start Here