Xfinity Community Forum

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This looks like a 2 factor problem. I think Comcast no longer supports 3rd party or some thing broke.

user_wld1q9

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14 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

user_495f71, Thank you for reaching out. I understand you have questions about how to connect your television to the current line that was installed. It sounds like the current coaxial cable is connected to the modem, taking up the only active line.

XfinityVianney

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14 hours ago

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Tv set up

I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir

Question

user_495f71, thank you for reaching out and creating a new post. I completely understand wanting to keep the number. If the line is still active, we should be able to help make the change on our end. You can read more about the porting process and wh

XfinityVianney

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14 hours ago

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Porting phone from estate

Am I able to transfer a landline number that is in my grandmother's estates name and through frontier to my xfinity voice account? I have inherited her house and would love to keep the landline number since it holds sentimental meaning. If so would I need a letter from the executors saying it was ok

Question

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Add Spouse to billing address

I would like to add my spouse to my billing address. I’ve already added her as a secondary user to my account with “manager” role. I just need her name to show up with mine on the monthly bill that is mailed

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Billing

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Well, the good news is that I finally saw my first $1.00 movie night offer. The bad news is that even though so many customers are clamoring for them to bring it back, they've tied it with limitations. I don't usually check any more, since the

user_ec4d2c

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15 hours ago

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What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

Question

Thank you for letting us know that you thought you had an arrangement set up already @user_w41i5s. We’d be happy to review your account further to confirm whether a payment arrangement is currently in place and to go over options to help low

XfinityAlyssaA

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15 hours ago

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Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

Greetings, user_f1pu72! We appreciate you taking the time to reach out on our XFINITY Community forum. You may leave your review of the service here with our Community.

XfinityNatalie

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15 hours ago

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feedback

How do I leave a review of my service?

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For the bill decrease, I have gone through the change plan avenue about 5 times and talked to a live agent two times to remove my tv plan since I haven’t used my Xfinity tv in about 9 months but they haven’t done anything. I have wanted to change it

user_w41i5s

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15 hours ago

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Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

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Good evening, I have a payment arrangement set for April 28th. Though for some reason it also says the payment is scheduled for April 29th. I had the same issue before a few years ago we’re the account was suspended but when I talked to a live agent

user_w41i5s

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15 hours ago

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Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

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customer service

I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12

Question

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Billing

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Thanks for reaching out @user_obcooj! To get this resolved, we’ll need to open a ticket so a technician can go out and raise the line. Could you please send our team a direct message with your full name, full address, phone number, and email ad

XfinityAldrik

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15 hours ago

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Low hanging Xfinity phone wire

The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.

Question

user_icuer7, thank you for reaching out and creating a new post. I see you are attempting to change your plan online. However, since November, you've run into an error stating you already have a pending order, limiting the changes you can make online

XfinityVianney

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15 hours ago

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There's been a pending order on my account since November 2025. How do I make changes to my account.

I'm trying to make changes to my Xfinity plan, but I'm not allowed to complete them. I get this error There’s a pending order on your account You can make changes to this order, but not all options are available to modify pending orders. Every time I use live chat, it disconnects, and every time I c

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Issues logging in[Edited]

Why doesn’t login move to next step for password

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Xfinity Stream Website

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Thanks again @rdoub for working with our team today! We appreciate your time and here are a few things that we tried to help resolve the speed concerns. We sent a reprovisioning to the new modem. Bootfile was correct but issue st

XfinityEva

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15 hours ago

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Switched modem speed capped 100mbps - Need Tier 2 Provisioning Correction

I switched cable modems from one that was capped at 600mbps to a another one (ARRIS S33) from another home I lived in that allows me use the speeds on my new 1.2gbps plan. After installing the new S33 and adding and activating through the Xfinity app, my internet speed is capped at 100mbps, so it se

Question

Good evening @user_w41i5s, and thank you for reaching out on our community forums—we appreciate your time! I understand you mentioned that your service has been shut off, and I’m sorry to hear about that. Have you had a chance to try s

XfinityAlyssaA

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15 hours ago

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Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

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Phone wire continues to hang low from the pole to our house.

user_obcooj

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15 hours ago

to the conversation:

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Low hanging Xfinity phone wire

The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.

Question

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Suspended

My internet just turned off due to not having paid my past due bill today. I had my past due balance and next balance scheduled for payments in 2 days when pay day comes around(paid once at the end of the month). I was wondering if there was a way to get my internet restarted or if I am just [Edited

Question

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Billing

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Hello @servin4 and thank you for reaching out on our Xfinity Community forums with your concern. (And thanks @EG for bringing this to our attention!)As my peer XfinityJon helpfully askedpreviously, when you were trying to view the PLE content,

XfinityCliff

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15 hours ago

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Can't watch WWE PLE on ESPN app

Through xfinity we are supposed to have access to ESPN Unlimited. In my xfinity subscriptions it shows that ESPN is activated. When I try to open and watch the WWE PLE today I get stuck in this do loop of logging in with my disney plus account to choosing a a package to logging into to xfinity to ac

Question

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Xfinity Mobile can't produce receipts??

I paid off a device and xfinity cannot even give me a receipt to show that I paid it off. You mean to tell me that a billion dollar company can't produce a receipt!! I keep getting the run around when I call. I've talked to Anuja, Joy, Maria, another person named Joy, Kevin and Saul and no one can p

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Devices

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Hey @user_0sl54j. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the ESPN subscription. Are you currently subscribed to ESPN via your Xfinity Video service plan or looking to enro

XfinityDemitrius

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15 hours ago

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How can I get espn?

How can I sign up for espn?

Question