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XfinityMatthew

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14 hours ago

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

Question

Hi user_32ykf7! Thanks for taking the time to reach out on our Xfinity Forum letting us know that you're still without service. My team is here to support you and would be more than happy to further look into things on our end. Please send us a Direc

XfinityAmira

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14 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

Question

Good afternoon user_2cmuum. I can assure you this is not the experience we want for you. I will certainly be more than happy to look into this further, and to assist you. In order to proceed, I will need some additional information. Please send

XfinityJon

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14 hours ago

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$500 gift card scam

I am getting ready to file a civil suit against Xfinity. I have found over 1,200 community members who were scammed using the same $500 gift card scam, promised a $500 gift card for switching carriers. It has been 7 months, multiple phone calls (I have recorded all calls include the initial call whe

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Yes. I have followed all the steps. At "Choose Get This Reward and follow the steps provided." I got problem. After choosing the reward, the page shows the steps I need to follow. But clicking the given peacock active link only returned "We 're

user_4cxteu

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14 hours ago

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Unable to active/subscribe Peacock premium

Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th

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Yes, please look deeper into my account.

user_0f4086

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14 hours ago

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

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Transfer pin no

I need transfer pin number

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Devices

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$500 gift card scam

I am getting ready to file a civil suit against Xfinity. I have found over 1,200 community members who were scammed using the same $500 gift card scam, promised a $500 gift card for switching carriers. It has been 7 months, multiple phone calls (I have recorded all calls include the initial call whe

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Billing

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The power that is provided to your house is not the same as the power provided to our local area plants and nodes that provide the service to you and other residents in the area. So while your house's power was restored, the power to our network plan

XfinityMatthew

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14 hours ago

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

Question

@kewpy Thank you for making us aware you're no longer receiving the notification on your phone on the Lock and Home screens after updating the settings. I would be more than happy to help figure this out with you. What's the make and model of your ph

XfinityRaul

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15 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

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The power has been on for several days now! No excuse. This is the West Meade area.

user_0f4086

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15 hours ago

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

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seems to be fixed - thank you all fro hanging in with me.

user_lhez72

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15 hours ago

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Tech support - you make it impossible to pay bill!

I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0

Question

Hello @user_ij2kju, We truly appreciate you sharing your feedback and understand how frustrating it was not being able to continue using your CableCARD after completing the troubleshooting steps. While CableCARDs are now end‑of‑life and no longer iss

XfinityMarshante

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15 hours ago

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Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa

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We have been without cable or internet since January 25. Power came back on January 28 but still xfinity doesn’t work.

user_32ykf7

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15 hours ago

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Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

Question

Hello user_0f4086 Thanks for reaching out. Our local team is actively working on getting this area restored. The last update I saw for other residents in this area was we were still waiting on the power company to restore power to one of the plants i

XfinityMatthew

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15 hours ago

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

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Mobile trade in issue

I signed up for Xfinity Mobile and agreed to trade in my existing mobile phone, however I have yet to receive a return shipping label and if I try to print one from the Xfinity site, that option is grayed out.

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Plan

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have you found a fix yet?

user_0fexa2

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15 hours ago

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Intermittent Connection Drops Affecting Counter-Strike 2

I have continued to experience intermittent connectivity issues specifically while playing CS2. The issue presents as follows: CS2 disconnects or lags out for 2–5 seconds, then resumes normally This occurs roughly once every few hours, seemingly at random, but can occur at higher rates Other interne

Question

We can help you get a new remote @user_l55ptf Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messagi

XfinityJoe

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15 hours ago

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remote backlit not working

The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.

Question

@user_00pnec Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of th

XfinityRaul

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15 hours ago

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Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

Thank you for reaching out @user_4cxteu Just to confirm you did the steps via https://www.xfinity.com/support/articles/peacock-premium-offers and you are not able to activate your services?

XfinityDena

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15 hours ago

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Unable to active/subscribe Peacock premium

Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th

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Xfinity support

I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there

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Customer Service

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