Xfinity Community Forum

U

Mine started to work on it's own too, but it's definitally intermittent. I'm able to stream, then it'll error and say it's resuming, resume, then error again. This time though I do not receive the same error code I mentioned above.Figured they are me

user_zrw2ln

replied

14 hours ago

to the conversation:

0

U

Xfinity app doesn’t work on Samsung TV

My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?

Question

U

Yes, I got the same error code message. I was able to reach a person on Xfinity Chat and as soon as they responded it started working on its own. I'm afraid to turn the tv app off for fear it won't come back, again.

user_h39940

replied

14 hours ago

to the conversation:

U

Xfinity app doesn’t work on Samsung TV

My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?

Question

I am still dealing with this issue. I have not been able to work with it, but can say that two of the boxes on the list that Be my posted the link for are on that list, the Arris and Pace XG1v1 and the Pace and Cisco XiD X1. I pay all this money fo

Rushfan003

commented

14 hours ago

to the conversation:

0

SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

Question

@user_2sxl3w The account was transferred over to me. I just called. The other options were not provided when I called. But, how was it transferred? Did you sign a form along with the account holder?

Again

replied

14 hours ago

to the conversation:

0

U

Incorrect/outdated name on account

The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.

Question

@Dr--G FWIW, I am not having that problem. Windows 11 FF 148.0.2 (64 bit) When you cleared your cache and cookies, did you sign out and then close FF and then start a new session?

Again

commented

14 hours ago

to the conversation:

0

Xfinity Webmail Delete Function Freezes in Firefox (Works in Edge)

I’m reporting a reproducible issue with Xfinity Webmail when using Firefox on Windows. When I try to delete an email, the message turns grey and the delete action never completes. The UI freezes in this greyed‑out state until it eventually resets. The email does not delete. This issue happens: On mu

Question

user_ced423 My team can help you look into a new promotion today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces

XfinityShawn

commented

15 hours ago

to the conversation:

0

U

Contract Ending

Hi! I currently have a Internet + TV Plan that expires April 6th, 2026. I'd like to connect with Xfinity Support to discuss my options moving forward and the costs associated. I see there are some 5 year deals now.

Question

Hello user_7qj067, thank you for reaching out here in our Xfinity Community forums. I am here to help you, and happy to do so. To proceed we will need to get some account information. It is best to keep that private, so if you would, send our team a

XfinityJeffB

commented

15 hours ago

to the conversation:

0

U

Unauthorized account access

Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code

Question

U

Contract Ending

Hi! I currently have a Internet + TV Plan that expires April 6th, 2026. I'd like to connect with Xfinity Support to discuss my options moving forward and the costs associated. I see there are some 5 year deals now.

Question

•

Customer Service

4

1

0

U

2-Year Military Mobile Promotion Showing as 1 Year- Military Status Verified, Need Resolution

Hi, I signed up for Xfinity Mobile in September 2025 under a promotion advertised as 2 years of free service for military members. At the time of signup, I was told that once my military status was verified, the account would automatically update to reflect the full 2 year term, or to call back if i

Question

•

Customer Service

7

1

0

U

Unauthorized account access

Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code

Question

•

Customer Service

7

1

0

U

Residential drop-line, service deactivation, and additional billing

Hello, My wife and I had a house built recently that was completed in January 2026. We first contacted Xfinity to have internet service be made available to the house and to have a drop line be run from the nearest utility pole to our house in October 2025. As of today, 3/18/26, we still do not have

Question

•

Customer Service

6

1

0

Thanks for posting on our community forums for assistance, user_4cm3vz. I’m sorry to hear that your service isn’t working properly. I’d be happy to help get this resolved. Could you share a bit more detail about what you’re ex

XfinityDilary

commented

15 hours ago

to the conversation:

0

U

Service

Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.

Question

U

The account was transferred over to me. I just called. The other options were not provided when I called.

user_2sxl3w

replied

15 hours ago

to the conversation:

0

U

Incorrect/outdated name on account

The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.

Question

Thanks for posting on our community forums to let us know of your situation, user_nnlpbr. I’m truly sorry to hear about the activation issue and the difficulties you’ve experienced. This isn’t the level of service we strive for, and

XfinityDilary

commented

15 hours ago

to the conversation:

0

U

Terrible customer service

“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hol

Question

@user_6qqptn accidentally changed font in my email it is tooooo small Hold down the ctrl key and tap the plus key on your keyboard. Consequently you can hold down the ctrl key and tap the minus key to make it smaller. You can also use

Again

commented

15 hours ago

to the conversation:

0

U

changing front in emails

accidently changed font in my email it is tooooo small

Question

Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa

XfinityRay

replied

15 hours ago

to the conversation:

spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

Question

Hey there, @user_gupp05, thanks for reaching out through Xfinity Forums regarding your connection concerns. I understand how important it is to have a solid connection for gaming. Are you only having issues with Apex Legends? How is your connection w

XfinityJeniece

replied

15 hours ago

to the conversation:

0

U

Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

Question

Hello user_d1f1bb, I understand how you feel. I would be frustrated if I were in the same situation. I do want to assist you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and t

XfinityJeffB

commented

15 hours ago

to the conversation:

0

U

Xfinity Outage

Xfinity is not what it used to be. This is the second time in 2 weeks that my Xfinity services have been down for an entire day and I am officially angry. The estimated repair time has gotten later as the day has gone on, too. This comes on top of an increasing number of short term outages the have

Question

@user_2sxl3w The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.&nbs

Again

commented

15 hours ago

to the conversation:

0

2

U

Incorrect/outdated name on account

The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.

Question

U

I have sent a message. Also I just got hung up on a second time after almost an hour of wait for a supervisor. I’m on a third call and still waiting now 30 minutes. This is horrible. I trying to give yall a chance to fix it but [Edited: "Profan

Userrrr44

replied

15 hours ago

to the conversation:

0

U

I’m so deeply disappointed and disturbed

I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal

Question