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Xfinity Says I Owe $643 — Xfinity’s Own Bill Says $0
Hello, I am an Xfinity Mobile customer trying to update my shipping address and order a new phone. My order is being blocked because an old, inactive internet account is showing a $643.52 balance, but I cannot see what the charges are for and I believe this is an account-status error. I moved from C
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Billing
Thanks for reaching out through Xfinity Forums, @user_y04z4f! What are you seeing when you look under call forwarding? Are you seeing the Advanced Call Forwarding option?
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
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Here we go again...
I had a payment arrangement scheduled for today 5/27. My mom needed surgery 5/26 so I reached out to customer support on 5/23 asking for more time. The agent said they would cancel the 5/27 payment and reschedule for 6/12. I specifically asked about today's payment being 100% canceled and service in
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Billing
I have no Rings option either on the web or on the cell phone app Under call forwarding and advanced Options I can't find if they've moved it somewhere or if it just disappeared please advise
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
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Great! We can most certainly help get that work order created and scheduled @user_ywb3qs. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfini
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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@XfinityDemitrius yes I would like to schedule an appointment to have a new outlet installed
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
Question
Yes, I would like to schedule an appointment to have a new outlet installed.
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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Thank you for reaching out and creating a new post sksm1986. I see you are doing some work, and you want to check what distance you need to keep from the pedestal in your yard. I'll be glad to help review this further. I see you sent a direct message
construction
[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.
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When you place an order, we send you the details of the order to review and approve before the order can be completed, @SantanaBanana57. That shows the plan details, pricing, and any additional items like a prepaid card. We also send an email confirm
Gift card 300$
We got a promotion deal. We were supposed to receive a 300$ gift card by now. Still nothing please help
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Accepted Solution
Hey @user_ywb3qs, Thank you for visiting our official Xfinity Forums Community support page. If you would like to install the Xfinity xFi Gateway or cable modem in another room, you would need an active coax outlet. To install a new outlet, we would
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
Question
Accepted Solution
Coaxial outlet install
The room I would like to have my router in does not have a coaxial outlet. I was hoping to schedule an appointment to have an outlet installed
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
construction
[Edited: "Personal Information"] I am looking to extend my driveway and want to understand how close to the xfinity box I can get. I need someone to call me to discuss from the construction team. Thanks.
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Respectfully, if you have done “digging”, the. did you also find the same accusations made by other customers, including the post we’re currently on? Seems like a systemic issue
Gift card 300$
We got a promotion deal. We were supposed to receive a 300$ gift card by now. Still nothing please help
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Hey @drtdogs, Thank you for visiting our official Xfinity Forums Community support page. Your Xfinity username would be used to sign in to your Xfinity account where your public Xfinity Forums username is different. Once the username for the Forums C
user name
Why does xfinity show a user name that is not my correct user name with no way of changing it to the proper name? My user name is drtdogs yet xfinity continues to show user_75og's
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user_avzme1 My team is glad to hear you were able to get this resolved. Take care, and have a great day!
I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?
I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just
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Hi there, @user_xzt766! I am sorry to hear that your TV has not been working and glad to get it back up and running. I need some further information so I can best help. Can you describe what you are seeing such as a certain error message or color o
XfinityRay
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17 hours ago
to the conversation:
0
0
Not working
TV Is not working for weeks now
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