Xfinity Community Forum

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Why? So you guys can waste some more of my time?

user_l89vb2

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10 hours ago

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

Question

user_dy3tkh, Thank you for reaching out. I can imagine having to deal with this situation since December has been frustrating. I can certainly take a look at the previous tickets and discuss the next options we have available. I ask that y

XfinityVianney

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10 hours ago

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Added lines were set up wrong

since December 1 of 2025 I have been dealing with issues with Xfinity. I added two lines. I was told the two lines fall under a promotion where you add two lines and don’t pay anything for the phones that you receive the two phones were traded in, which is what we were told to do and new ones was se

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Ok. so basically I will need to file a police report. There is no way to look at my account and see this? She will take responsibility for this. I would just pay it myself if the collections were recalled. The collection account on my credit for som

user_m24cl1

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10 hours ago

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Escalation: Fraudulent $400 balance keeps showing up on my credit

Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi

Question

user_stzftm Thank you for reaching out! I'm sorry to hear about your experience with our service at your new location. This is definitely not the experience we want you to have at all! We can take a closer look at your account, and location to check

XfinityMartyR

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10 hours ago

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Appointments

Hi there im formally filing a complaint. The beginning of February I had moved to a new Appartment and the coax cable was not working so I had a technician come out to take a look. The technician said I needed new wiring done. So I made a new appointment for that. Xfinity sent the wrong person who a

Question

user_l89vb2 Hello and thank you for taking the time out of your day to reach out about your service. We are glad to look further into this and find out when the team will be out to replace the line again. We want your service to work flawlessly and u

XfinityRay

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10 hours ago

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

Question

@user_pkxec7 Have you gotten a chance to review this awesome post regarding troubleshooting tips and steps to take when you're experiencing service issues? What troubleshooting steps have you taken from your end?

XfinityBradM

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10 hours ago

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2

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Constant outages and no way to reach support or a live representative

I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel

Question

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Appointments

Hi there im formally filing a complaint. The beginning of February I had moved to a new Appartment and the coax cable was not working so I had a technician come out to take a look. The technician said I needed new wiring done. So I made a new appointment for that. Xfinity sent the wrong person who a

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Customer Service

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bhz38n Thank you for reaching out to our community forum so we can review your account for a promotion that meets your needs and stays within budget. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right co

XfinityEmilyB

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10 hours ago

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TV package

I currently have the popular TV package with my contract ending in March. In January, I received a bill with an increase of $17.96. I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit. Also, options to renew were discussed, howev

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user_q4ob0p we can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page

XfinityJon

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10 hours ago

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Xfinity support

Hello I’m just trying to find out why Xfinity didn’t payoff my phones from Verizon and they debit my checking account for 1360 and some change.

Question

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Moca support with gateway xb8-t

I tired to call customer service, but that didn't go as planned as its almost impossible to get someone on the phone unless you tell the automated system you want to close your account, and ¯\(ツ)/¯. Anyway from research I see that my gateway has built in moca. I purchased moca adapters which I can o

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Your Home Network

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Infinite 4K Notification Loop on Non-4K Hardware - Software Bug.

My non-4K X1 box is triggering a 'Watch in 4K' prompt on the USA channel. When I hit OK, it shows an error (XRE-03131), but then immediately re-triggers the 4K prompt again. This creates an infinite loop that makes the TV unusable. This is a logic bug in the X1 software—the hardware check should hap

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X1

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We are happy that we were able to help resolve this issue for you. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues,

XfinityJeffB

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10 hours ago

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Changing Internet Plans

With the roommates moving out, my need for gig speed internet is no longer necessary. I was hoping with a change in my plan from 1gig to 300mbps, that I'd be saving money, but it seems that isn't much of a case. I've been told my original discount that I had applied will be discontinued, and when se

Question

Thank you user_wp91jo for joining us in our Xfinity Forums. We're happy to assist. In relation to calling to Vietnam from the US, the following article will assist you with international calling rates here. However, the info you want is here: In

XfinityJeffB

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10 hours ago

to the conversation:

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Premium unlimited

I have a premium unlimited plan on my cell phones. Can I call a cell phone in Vietnam from my cell phone in The US and is it no charge?

Question

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Constant outages and no way to reach support or a live representative

I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel

Question

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Customer Service

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Wifi network constantly drops. [Edited]

[Edited: "Solicitation"] I have been an Xfinity customer for years - problems throughout. Over the last couple of months, my internet has become basically unusable. It started with the internet randomly dropping for a minute or two at a time, maybe a dozen or so times a day. I called to have it chec

Question

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Customer Service

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Added lines were set up wrong

since December 1 of 2025 I have been dealing with issues with Xfinity. I added two lines. I was told the two lines fall under a promotion where you add two lines and don’t pay anything for the phones that you receive the two phones were traded in, which is what we were told to do and new ones was se

Question

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Customer Service

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Hello @user_m24cl1 Thank you for reaching out to us. Unfortunately these accounts and situations are going to be a little trickier. I'd be happy to look over the account if there are any specific questions you have about it. But the only way to clear

XfinityMatthew

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11 hours ago

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Escalation: Fraudulent $400 balance keeps showing up on my credit

Hello Xfinity Support, I'm reaching out here because I'm stuck in an endless loop with a $400 bill, and I need someone to help me get this permanently resolved. Here is exactly what happened: -When I got divorced several years ago and moved out, I completely canceled and turned off the Xfinity servi

Question

Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.

I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas

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X1

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PreacherBoy24 I'm so glad to hear that you were able to get this resolved. Please feel free to reach out if you have any other concerns.

XfinityDemetrise

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11 hours ago

to the conversation:

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Apple TV with NOW Streamsaver randomly deactivated

I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec

Question

@XfinityAlyssaA Evidently I had two Apple accounts and everything appears to be fine on the account I used. I had mistakenly signed into the old account. Everything appears to be fine now!

PreacherBoy24

replied

11 hours ago

to the conversation:

0

Apple TV with NOW Streamsaver randomly deactivated

I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec

Question