Xfinity Community Forum

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@XfinityJeff I got an email from a Bev on the Memorial Day holiday. I responded this morning via an email and a return call. Then I get an email that my case is closed. No resolution and no return call from the Executive. still not reso

user_3s0ikb

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15 hours ago

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Returned Router On Autopay Charged Many months

We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly

Question

user_umaw5y Hello, have you found a workaround to the issues you are having using the Xfinity remote on your LG TV?

XfinityVictor

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15 hours ago

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USING THE XFINITY REMOTE EXCLUSIVELY TO WATCH LG TV

Right now, I need to use the LG remote control to open the Xfinity icon on the TV. Once it is open, I can use the Xfinity remote to control all other functions

Question

I reached out to customer care and they will send one (wired) out to me when they come in.

bobl61

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15 hours ago

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x1 4K box availability

I was at the Deptford xfinity store location last week and they did not have any 4K boxes. I was told they would be in soon. I was given a business card by one of your reps. I tried calling this morning and got a message stating that the voicemail for this contact has not been setup. I sent an email

Question

@user_619maf It might help to try a different device or clear your cache and cookies before giving it another go. I just checked the link on my end and it opened without any issues, so hopefully one of those steps gets things working for you

XfinityRaul

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15 hours ago

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My Now account that paused. Can not restart.

My Now account that is paused. When I sign in it says you have an outstanding bill. Unable to pay that bill. Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps. Perfectly happy with $30/100mps that you advertise. Try to sign up as new. Says there is already i

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Add Manager as Billing Statement Addressee

Hi, I am looking to replicate the successfully-completed request in the referenced thread for our Internet service account: https://forums.xfinity.com/conversations/billing/add-manager-on-account-as-billing-statement-addressee/69c58fba85de0a227a85817b. My spouse is listed as a Manager on our Xfinity

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Billing

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Estoy buscando mi numero Del cuenta para para pagar Este es mi numero Del cuenta [Edited]

Estoy buscando mi numero Del cuenta para pagar el bill Este es El numero Del cuenta. [Edited: "Personal Information"]

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Billing

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user_b0x8m7 Thank you very much for looping us in on this situation. Our team would like to investigate everything. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look

XfinityTommy

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15 hours ago

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Xfinity Truck Damaged Tree

On Tuesday, 5/19/26, Xfinity was working in my neighborhood; workers asked if they could enter our backyard (I am the property owner) to access equipment and assured us they could do so without damaging anything, and we allowed them to enter. That evening after they had left we observed damage to th

Question

user_iy14xt We can take a closer look for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" icon• Cli

XfinityMartyR

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15 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

EG

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15 hours ago

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Your employees are harassing me

I spoke to someone on the live chat. They transfer me to someone on the phone. As soon as I got on the phone with this person I could tell there was something off. I explained that I wanted to apply for a program. the person on the phone didn't understand English properly and couldn't figure out wha

Question

Hello user_9iw1qp thank you so much for taking the time to reach out here via our Xfinity Forums regarding these bill change questions. Both agents who have assisted you are correct, billing name changes can take up to 2 billing periods to reflect in

XfinityAlfonso

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15 hours ago

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Complaint about Zoe

My precious billing statement was billed under a nickname, I called in March to get it changed to my legal name, today is May 26 2026 (2 months later). Zoe answered and said I had to wait 2 billing statements. That won't work for me as I explained to her this has become an urgent matter (need to ver

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Concern moved here to the E-mail help section.

EG

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15 hours ago

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View email account

I'm the primary account holder and I am trying to change my wife's password for her email, how do I do that

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Xfinity Truck Damaged Tree

On Tuesday, 5/19/26, Xfinity was working in my neighborhood; workers asked if they could enter our backyard (I am the property owner) to access equipment and assured us they could do so without damaging anything, and we allowed them to enter. That evening after they had left we observed damage to th

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Customer Service

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The Peacock app (internet) still works, just as before we updated our bundle. No error. My concern is the Xfinity emails I keep getting to inform me that I need to reactivate. And the attached screen shot, which informs me that "Activation Required."

OnSugarMountain

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15 hours ago

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Peacock Premium

I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation require

Question

@user_yd76a5, thanks for confirming. We can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” se

XfinityFrank

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15 hours ago

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I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Complaint about Zoe

My precious billing statement was billed under a nickname, I called in March to get it changed to my legal name, today is May 26 2026 (2 months later). Zoe answered and said I had to wait 2 billing statements. That won't work for me as I explained to her this has become an urgent matter (need to ver

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Customer Service

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