Xfinity Community Forum

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Yes this service is current. Yes

user_ajztct

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9 hours ago

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0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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Just to confirm, this is for an existing account, not new service, correct? Are you logged in to the Xfinity App, or Xfinity website, currently?

XfinityJon

replied

9 hours ago

to the conversation:

0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

U

There's is no number to send proof I paid and when I chat from the chat box they say the have to write a ticket. But still no results or response.

user_ajztct

replied

9 hours ago

to the conversation:

0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

Hey there, @user_n4qg99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be more than happy to look into the account with your services. How are you attempting to activate the service? Are you using the X

XfinityAdrienne

commented

9 hours ago

to the conversation:

0

U

Activate new service

Not able to get it started

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U

Now prepaid mobile services

user_ajztct

replied

9 hours ago

to the conversation:

0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

U

Activate new service

Not able to get it started

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Customer Service

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My pleasure! @NewKryptonite Thank you for being the best part of Xfinity. Have a great day.

XfinityDemetrise

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9 hours ago

to the conversation:

0

N

Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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@user_h55msf thanks for letting me know the ticket was created. For security purposes we ask that those not be provided in the public conversation. With the ticket being opened, I can follow along from my end. If you'd like to send a direct message a

XfinityJustinC

replied

9 hours ago

to the conversation:

U

External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

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Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

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Billing

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My question has been answered thank you

user_rkbjb6

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9 hours ago

to the conversation:

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U

IMEI coming up not compatible

I am doing a body my device is unlocked I checked compatibility with ATT & Tmobile my device works fine on their their network I have a Flip 7 on Verizon network I need assistance to bring my phone back

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@user_e0wkny How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

commented

9 hours ago

to the conversation:

0

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email

I have been trying to get into my comcast.et email for over a week

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@XfinityMarshante Perfect, That answers all my questions, Thank you very much!

NewKryptonite

replied

9 hours ago

to the conversation:

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Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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I was able to open a ticket with Xfinity Support- I really hope that is does not take 7 days to get this issue taken care of.

user_h55msf

replied

9 hours ago

to the conversation:

0

U

External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

Question

@NewKryptonite Yes, you can have a smartwatch as a stand-alone line with Xfinity Mobile by opting for the Smartwatch Data Plan. This plan costs $10 per month and provides 5 GB of high-speed data along with unlimited talk and text. However, to add mor

XfinityDemetrise

replied

9 hours ago

to the conversation:

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N

Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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Comcast Email

Hello I am not thrill with Comcast and doubt even Comcast cares as they only care about ripping customers off and getting rich. U guys should had said once u merge with Yahoo Mail u can not go back. U should had gave thema 30 day look and see if they like it or not or to go back to Comcast or anothe

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Email

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@NewKryptonite You need to pair the smartwatch with a regular phone line for the initial setup and activation process. An active Xfinity Mobile phone line is required to activate the smartwatch, ensuring it can connect to the network. However, once a

XfinityDemetrise

replied

9 hours ago

to the conversation:

0

N

Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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@XfinityMarshante and another follow up question. Would it be possible to do these steps? 1. Activate my regular phone line 2. Buy and Activate a Smartwatch Line 3. Inactivate and Remove my Regular Phone Line If I did this, would my Smartwatch Lin

NewKryptonite

replied

9 hours ago

to the conversation:

0

N

Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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Thank you for reaching out to our team. Is your service with the NOW Mobile option?

XfinityJohnG

replied

9 hours ago

to the conversation:

0

U

Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

user_x8dw33 Sorry to hear you're having trouble with your TV service, even after a tech appointment. Normally, they will refer additional work to the maintenance teams, which have a list of work orders and jobs to complete. We typically allow two wee

XfinityThomasD

commented

9 hours ago

to the conversation:

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Fountaindale South neighborhood in Middletown MD

TV service is horrible. Pausing and pixilation constantly on many channels. An Xfinity technician came to my house and told me that our neighborhood was "on the list" for repairing some underground cabling. Anybody know the status??

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@XfinityMarshante Thank you very much, that was very clear.Why do I have to have to pair the smartwatch with a regular phone line? Why can't I just have the smartwatch by itself as my 1 active line?

NewKryptonite

replied

9 hours ago

to the conversation:

0

N

Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

Question