Xfinity Community Forum

After recently posting about instability issues, out of frustration, I started doing some research on ISPs. What makes ATT so fundamentally better, that they have the confidence to offer 99.9% uptime in their service level agreement, vs Xfinity's "best effort" at maximum uptime? Why can't Xfinity fi

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Internet

How do I take off the extra internet I’m payen for just want the internet that comes with the cable

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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6 hours ago

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Why my Internet not working

Turning the box off and back on

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Community Best Answer

mystic_owl Hello and thank you for reaching out to us here on our Xfinity Community Forums. I appreciate you taking the time to share what has been going on with your building, and I know how frustrating it can be when new construction requests do no

XfinityChristy

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6 hours ago

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New Apartment Construction - New COAX Line

Hello, Looking for a reputable source of info regarding my unique situation: The apartment I have been living in was just recently built last fall, and has seemingly slipped through the cracks in XFINITY's system. We had a site survey to run a COAX to the building but that fell through, and just a d

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why did my bill go up

i have been paying about $82-85 monthly for my service and now bill is $135 a month. why did it go up?

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Billing

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Hi there, @user_80rn4x. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. We usually see this when the email address you signed up with is not being used. Could there be any other email addresses you may have

XfinityFrank

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6 hours ago

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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NFL Network

Since I'm paying for NFL Network and it's not available, why am I not getting a discount or seeing a reduction in my bill? Do you anticipate NFL Network to come to an agreement before the start of the season? If not, I will be switching providers.

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Customer Service

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Community Best Answer

New Apartment Construction - New COAX Line

Hello, Looking for a reputable source of info regarding my unique situation: The apartment I have been living in was just recently built last fall, and has seemingly slipped through the cracks in XFINITY's system. We had a site survey to run a COAX to the building but that fell through, and just a d

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Customer Service

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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Sign-In and Account Management

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It was not through an email. As I said I went to my Xfinity account and when trying to log in, I was told to change my password. My email stopped working before I went to my xfinity account and changed my password.

dutchess1

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6 hours ago

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I cant access my email

I changed my password because they told me to. Now it denies me access to the page.

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I need to cancel my WiFi

Cancel home Internet

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Customer Service

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user_c3vuwhHi there! Thanks for using our Forums and for taking the time to contact us about the trouble you have ran into while tying to upgrade your device. Our team is here happy for the chance to work together so we can get you into the latest de

XfinityJorge

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6 hours ago

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Can I please get some assistance?

I received an email that said because my device is paid off I am eligible for a new one. Went to the site and started the process of an upgrade but by the time I got to check out, it was going to cost me 3x what I pay now. Then suddenly a live chat window appears and says they are a live agent can t

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Greetings @olizimme,Thanks for visiting our community forums support page, and welcome to the Xfinity family. The disclosure for the professional installation charge of $100 actually comes at the point of ordering the service. If a technician is need

XfinityJustinM

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6 hours ago

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Technician fee

I got my bill statement today with a $100 charge for professional install. I had a technician come out because I couldn't get my internet to set up properly, which ended up being that the coax port had no connection and there was a cord sticking out from a different wall I had to use instead. Throug

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Internet

How do I take off the extra internet I’m payen for just want the internet that comes with the cable

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Customer Service

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billing in the amount of $188.00, Need to see breakdown

$188.00 billing just paid. Would like to see breakdown on the amount

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Billing

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user_adarby Hi there! Thank you for reaching out to my team here on our Xfinity Forums. We are part of the corporate customer services team and would love to help out. I'm sorry that our peers have not been able to assist with the safety issue

XfinityPaula

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6 hours ago

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Immediate help needed from Corporate

I urgently need assistance from a Comcast District or Regional Manager for an ongoing safety issue in my residential area that customer service is not resolving. Does anyone have the phone number or email to contact the corporate office in Philadelphia, PA? Thanks

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Immediate help needed from Corporate

I urgently need assistance from a Comcast District or Regional Manager for an ongoing safety issue in my residential area that customer service is not resolving. Does anyone have the phone number or email to contact the corporate office in Philadelphia, PA? Thanks

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Customer Service

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Technician fee

I got my bill statement today with a $100 charge for professional install. I had a technician come out because I couldn't get my internet to set up properly, which ended up being that the coax port had no connection and there was a cord sticking out from a different wall I had to use instead. Throug

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Billing

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We would be happy to assist you with removing cable services and finding a new package that ifs your household needs if that is what you wish @user_e65s04 Please send me a Direct Message with your name and service address so that I can fully dive i

XfinityDena

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7 hours ago

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Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract

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