Xfinity Community Forum

@XfinityAlex So where is the fix? How much longer must we wait?

FLHX

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18 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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1250.00 bill

This is the fifth time I've had to do this. This is even aggravating me. I've got a $1250 bill, when I was told it was going to be a $250 bill a month, I got a bill for $800. The 1st month, I have xfinity home security, I've got xfinity cable, I have xfinity. Home phone and I have xfinity internet w

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I just sent a message, thank you. And to be clear, at no point did I share any identifying information with them. Appreciate any help you can give.

user_2r3ppn

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18 hours ago

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fraud

Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.

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D-man - Thank you so much for being a valued Xfinity customer and for your continued loyalty over the years. I’d love to take a moment to understand your current service needs and explore ways we can optimize your services together while findin

XfinityThomasA

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18 hours ago

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I am a long time customer and generally happy but am interested in a 5 year price

Like I said, I have been a customer for over 20 years and am generally pretty happy. It is a hassle to have to chat each year to get the price down to something reasonable, but I do it. I did this earlier this year and I think I am on a price for a year, but I think I no longer need the top tier TV

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TonyWray Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servi

XfinityBrianH

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18 hours ago

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Email Down - Flakey Service

Just want to mention to Xfinity customer support that Comcast email is very flakey lately, for about the last week or so. I use SMTP and POP to access my email. It has just stopped working yet again and, according to my connection log, I am successfully connecting to the SMTP server, but CANNOT conn

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silvaro, hello there - we understand. Thanks for sharing. Does that authentication error happens often? Also, how often do you have that packet loss? Any specific time frames?

XfinityQue

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18 hours ago

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>60% packet loss on hop 9

While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en

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Hello user_oi3v02 , it sounds like it may be suspended due to a balance on the account. This link goes through the steps for setting up a payment arrangement online. https://www.xfinity.com/support/articles/set-up-payment-arrangement Have you already

XfinityMatthew

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19 hours ago

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Help

My service is suspended and I can’t get to a human. This seeems like such bad business practice. I have been with Xfinity for years. Is there a better way to get assistance!? I guess you have no value if you fall on hard times. Smh

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Help

My service is suspended and I can’t get to a human. This seeems like such bad business practice. I have been with Xfinity for years. Is there a better way to get assistance!? I guess you have no value if you fall on hard times. Smh

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marwein11 - Thank you so much for sharing your feedback, this is never what we want for anyone. Our team is here to support you and would greatly appreciate the opportunity to assist in any way we can. If you could please send a direct chat message w

XfinityThomasA

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19 hours ago

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iwatch

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

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Xfinity Support - Xfinity Mobile Return Failure

I purchased and paid in full for a Samsung Galaxy S25+ (256GB) from Xfinity Mobile and was explicitly told it could be returned for a full refund within 14 days. Despite attempting to return the device multiple times within the return window, Xfinity Mobile repeatedly provided contradictory instruct

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Devices

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I am still not able to get help

user_8e1a56

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19 hours ago

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Promotional price for internet expires this month

Hello, we need to find a better deal for our internet

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iwatch

Two free-standing I-watches and their corresponding plans were purchased for my grandchildren from Xfinity, and they do not allow for making or receiving phone calls or texts. We have made three separate visits to two different Xfinity stores, all lasting multiple hours. We have also made multiple p

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@user_0u1e9e Here is a great link https://www.xfinity.com/support/articles/list-of-approved-cable-modems to use on third party approved modems.

XfinityShawn

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19 hours ago

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Modem recommendations

Now that Comcast has seen fit to make the 10.0.0.1 admin menu inaccessible to those customers running bridge mode I think it's time to replace the Comcast provided modem with a self owned / self controlled third party modem. Looking to the community for recommendations on 3rd party modems you've had

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Are you experiencing issues with all types of emails or just MFA emails?

XfinityJon

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19 hours ago

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Comcast email not receiving MFA messages

Many services now require multi-factor authentication. For some reason emails sent to my Comcast.net address often disappear and never reach my mailbox. In some cases they show up after a long wait (10-15 min.) when the code sent by the service already expired. This has been going for a long time. I

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user_f52ump Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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19 hours ago

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Professionalism

I expect to be lied to by regular chat people. They surprise me when they do what they say get done. BUT WHEN THE SUPERVISORS START LYING IN RANDOM PACKS LIKE YOU GUYS ARE TAKING CLASSES THATS A PROBLEM

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Thank you for choosing Xfinity and reaching us here for help, user_6f9ba8. We would appreciate the opportunity to speak with you in detail and work together towards a resolution. If you could please send a direct chat message with your full name

XfinityThomasA

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19 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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I am a long time customer and generally happy but am interested in a 5 year price

Like I said, I have been a customer for over 20 years and am generally pretty happy. It is a hassle to have to chat each year to get the price down to something reasonable, but I do it. I did this earlier this year and I think I am on a price for a year, but I think I no longer need the top tier TV

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When XFINITY WAS PROFESSIONAL THEY WERE GREAT NOW THEY HAVE IDEAS AND LESS HONOR IN SERVICE $100 where is my money and STOP HOLDING PEOPLES ACCOUNT HOSTAGE. I am waiting for other NETWORKS TO GET BETTER SO I CAN CHANGE

user_f52ump

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19 hours ago

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Professionalism

I expect to be lied to by regular chat people. They surprise me when they do what they say get done. BUT WHEN THE SUPERVISORS START LYING IN RANDOM PACKS LIKE YOU GUYS ARE TAKING CLASSES THATS A PROBLEM

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Your response still doesn’t help the situation

user_f52ump

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19 hours ago

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Professionalism

I expect to be lied to by regular chat people. They surprise me when they do what they say get done. BUT WHEN THE SUPERVISORS START LYING IN RANDOM PACKS LIKE YOU GUYS ARE TAKING CLASSES THATS A PROBLEM

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On December 18, 2025 I called Xfinity a number of times to get my total bill lowered. I said they can delete all Spanish speaking channels, all sales channels, all music channels (apparently they can’t). After speaking with about 8 representatives in

user_6f9ba8

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19 hours ago

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New Apple Watch activation issues

Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.

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