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Peacock No Longer Premium

I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. One of which is that my Peacock Premium, included in my 1 gig internet subscription alongside Disney Plus, is no long

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Flex

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user_uhmx4z - What device are you using that is expieicng this issue and have you tried another? Is the Xfinity Stream app impacted as well?  

XfinityThomasA

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9 hours ago

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Paramount Plus

Hi, I am constantly having issues streaming shows through Paramount plus through Xfinity system. This has been an ongoing issue for me and seems to be an ongoing issue that others have had for years. Has a solution been figured out beyond a bunch of tricks that make it work for a while and then end

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Frequent Outages

I live in the Lehi/Saratoga Springs Utah area. For the past several months we have been experiencing very frequent outages. Sometimes lasting an hour or two, but sometimes lasting four hours or more. What is causing all of the outages, and what is being done to prevent them? If this continues, it mi

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Your Home Network

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I will give them till June 1 to bring back my two favorite channels, REDZONE and NFL channels. Cant do Football without the two and we pay 360 a month for a bundle package.

user_38q9cj

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9 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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Hey there, @user_p507jo, thanks for reaching out through Xfinity Forums regarding your account. We are a team of live agents on this platform, and we are happy to help. What account questions did you have?

XfinityJeniece

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9 hours ago

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Representative

I what to speak to a physical human being now

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Why do I have to get a number sent to my ohone to log in every [Edited] time.

Having to enter a number sent to my phone every [Edited: "Profanity"] time I log in.

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Email

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Representative

I what to speak to a physical human being now

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Customer Service

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user_h985zd You may receive an email with the results after the evaluation period. You can also try performing a manual assessment. Just open the Xfinity app, select the WiFi tab at the bottom. Choose Troubleshoot or Test your whole home network to b

XfinityMartyR

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9 hours ago

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Xfi Assessment

Where does one find the results of the assessment?

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user_c02rgi Still having issues activating Peacock?  

XfinityVictor

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9 hours ago

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Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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Help with bill

I went to another service and the date I brought my modem in was added to a phone line as the date the service stopped. All 4 phones stopped at the same time

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Devices

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I would like to cancel my service

Hello, I need to cancel our service. We have moved and already have Xfinity service set up at our new address.

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X1

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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe

XfinityJeffB

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10 hours ago

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Return WPTV /NBC

It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching

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Paramount plus blurry screen on my xfinity.

Can't get a good picture for Paramount Plus through Xfinity. All other apps work great. This is happening on my FL tv and my MA tv.

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Xfinity Stream App

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Xfi Assessment

Where does one find the results of the assessment?

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Thanks for your comment, user_3e8e00. I understand you're having issues accessing the Peacock subscription, and I'm sorry for any inconvenience this has caused. Is this a free Peacock subscription that you're trying to activate? Or are you paying for

XfinityDilary

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10 hours ago

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Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

EG

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10 hours ago

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Constant Outage issues

How do I get someone to answer me why we've had 7 outages lasting an hour or more in the last 21 days? If this is going to continue, or if I can't get a straight answer, I'm finding a different ISP because this is impacting my wife's employment and costing us significantly with every outage. The cus

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Thanks for reaching out @sue_f1! Here are some quick troubleshooting steps we can try right now: Check that the TV isn’t muted and the volume is turned up Confirm the correct input/audio output is selected on your TV If you are using a soundba

XfinityAldrik

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10 hours ago

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No sound on tv

Pulled plug to restart but nothing happened

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Fraud

I am writing to report an active fraud situation involving individuals impersonating Xfinity/Comcast and to request immediate investigation and clarification. On April 28, 2026, I received a phone call from a number that appeared to be associated with Xfinity. I was also sent a verification code to

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Devices

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Hello, @user_qo25kx thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and completely understand wanting to get your phone service working again and would like to help get this resolved. I do want to ensure

XfinityJustinC

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10 hours ago

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Still Unable To Make/Receive Phone Calls -- Help!

This problem was reported to service last friday 05/01& again on saturday, 05/02/2026. I was told a tech would be sent to the house to investigate further. I have been home day & night but no one has showed up. I paid the monthly balance due on time and immediately phone & text service (incoming & o

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Review for Joseph FZT

I was calling today to cancel the plan because the payment had increased, but the way Joseph FZT spoke to me made me stay in the plan , he was super patient and stayed on the phone to resolve the issue for about 2 hours and convinced me to change my phone network company to xfinity.. He is amazing e

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Xfinity Compliments

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