Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (473.7K)
Hello, @Batman_66 thank you for taking time to reach out over Xfinity Forums. I definitely understand the concern of not wanting your Peacock Premium that is working to not be affected. Working with customers who have the active Peacock, I haven't ha
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
Question
Accepted Solution
@Neon_marlin @XfinityJorge This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; • Click "Sign In" if that prompt is visible &n
X-Class availability question
I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect
Question
Yes, I am also seeing this behavior for the past couple of weeks. The upload speeds drop so badly that I am unable to have a conversation over a Zoom/Teams session. Other members in the meeting tell me that they can only hear every other word i say.
Terrible Upload Speed
I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
Question
This company has been taking my money for months, and refuses to update me on the status or provide any refund or any way to make this right. [Edited: "Solicitation"] This company has some of the worst customer service I have ever seen, and puts no e
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
Question
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
Question
•
Customer Service
Still no Ethernet at my house [Edited]
I have been a customer since it was possible. Recently my privately owned modem finally died. I had ZERO problems with it both with reliable Ethernet and Wi-Fi connectivity over its service lifespan. When it died I went to my local Xfinity store and figured I would get one of their modems, the XB-8.
Question
•
Customer Service
user_xjjz56 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are ready to move on. We'll be happy to help you any way we can. Please send a Direct Message with your full name and address. Here are ins
Cancel plan
I have been trying to cancel my internet plan and have been getting the run around for weeks. Please allow me to cancel the plan. I have already moved on to a different internet plan and do not want to be charged for something I am no longer using.
Question
@XfinityBenjaminM This is very unfortunate! I switched and I loathe Yahoo mail - it's full of ads@! Comcast should have upgraded us to yahoo plus so we don't see ads.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
mc2260, Hi there! I completely understand how frustrating that experience can be, especially when you’re getting different answers and trying to speak with someone in a higher position. That’s not the experience we want for you. While we
Does xfinity have managers that call you ?
How can one get an actual xfinity manager--someone in a higher position than the person in charge of the callers that day? When you can customer service they are all over the place. You could call ten times in a row and you would get ten different answers for the same question. I did xfinity DM and
Question
Hey @user_a3nw31 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding with the Internet connection. I would be more than happy to offer my assistance
Internet drops for hours at a time. This time it has not recovered.
Over the past few years, we have been having issues with our internet dropping repeatedly for sometimes 5 minutes and sometimes hours. We have called xfinity to troubleshoot which resulted in a new modem plus an increased internet speed and bandwidth. We were OK for about three weeks, and now we are
Question
Cancel plan
I have been trying to cancel my internet plan and have been getting the run around for weeks. Please allow me to cancel the plan. I have already moved on to a different internet plan and do not want to be charged for something I am no longer using.
Question
•
Customer Service
Hello @DM_NH We'd be happy to check the account to see what available promotions we have for you. To get started please send us a direct message with your full name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" i
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
Question
In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check you
American Idol time slot in WA state?
American Idol shows on guide and therefore DVR records that show at 8pm-Pacific Time here in Washington state where I am. However, the Actual Air time is 5pm Pacific Time. Why the 3 hour delay?
Question
user_sp8pjs Honestly, that really comes down to what you actually use and value most between the two services. If you already have TV service through Xfinity, and you’re getting the channels, sports, DVR features, and strea
Direct TV
Since I am an Xfinity user is there any reason for me to continue my Direct TV account?
Question
Greetings @SSCape, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the new modem and the Ethernet ports, as someone that works from home and had mult
XfinityJeff
commented
7 hours ago
to the conversation:
0
0
Still no Ethernet at my house [Edited]
I have been a customer since it was possible. Recently my privately owned modem finally died. I had ZERO problems with it both with reliable Ethernet and Wi-Fi connectivity over its service lifespan. When it died I went to my local Xfinity store and figured I would get one of their modems, the XB-8.
Question