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user_8eq733, Thank you for reaching out. I appreciate you taking the time to create a new post. I understand you have some questions about your plan and services, and I'll be glad to help. Regarding your Gigabit speeds, if you run a speed-to-gat
Need to talk to live person
We have a plan where we sign up for one gig. Are we getting one gig? Is our service up-to-date? And we're supposed to get peacock, where we're not getting that.
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@user_j7f2m3 Oh my this is not what we hoped for! Yes lets work on this and figure out what's going on Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on
Cablecard Service
I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela
Question
@user_0tg61f et al. My channels are 915 and 1011. I've noticed that it seems to glitch most often around the 15 minute marks, plus or minus about 5 minutes, h:00, h:15, h;30, h:45. I wonder if xfinity has checked the signal at their head
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
Question
Over the last couple of days TV through cablecard has alternated between not working, partially working, and fully working. So I'm now unsure if the problem is cablecard-related. Should I work through you for the problem or call support?
Cablecard Service
I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela
Question
[Edited: Personal Information]
Final bill
[Edited: Personal Information]. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. [Edited: Personal Information]
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Final bill
[Edited: Personal Information]. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. [Edited: Personal Information]
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Billing
Need to talk to live person
We have a plan where we sign up for one gig. Are we getting one gig? Is our service up-to-date? And we're supposed to get peacock, where we're not getting that.
Question
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Customer Service
@XfinityMartyR Completely useless: first instruction, unable to find the setting on my moto G Stylus-no "power on sounds" .
Can't get Motorola phone to ring with anything but default Hello Moto
I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p
Question
@user_ntprny Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to take the opportunity to assist you with your request to see if you can qualify for the DPP to perfrom an upgrade. Please send us a DM to
Manual Credit Screening
Need to trigger a manual credit screen on account due to credit reporting bureau freezes. have removes freeze so need to trigger the manual screening instead of waiting 3-6 months before the automated process possibly occurs. This is so we can actually do a DDP for an upgrade.
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user_99f930 I can completely understand your concerns for your mom's security and of course her wanting to be able to watch TV. I would feel the same for my mom. If you could send our team a direct message with your full name, the name listed
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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Customer Service
Phone trade in lost in transit
I upgraded from an apple 15 pro to Samsung phone. I sent my apple 15 pro in for bill credits with the supplied shipping label on December 22 2025 and have the tracking number for it. According to usps as of February 18 2026 it still says stuck in transit. I did a lost mail search with usps on Februa
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Customer Service
I'll be happy to assist you, I just need to speak to you in our private direct messaging, at the upper right hand corner there is a direct message button just click on that, then once you're in there click on the pencil icon Then Type "Xfinity
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
Question
@XfinityOrlandoM idk it’s not working getting very frustrated I’ll just start talking to dish network
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
Question
@Lemons26 Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
Question
@XfinityOrlandoM how do I dm you
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
Question
user_htdxat Thank you for working with us via direct message to get the issue resolved for you. We are happy to hear you are good to go. If we can be of further assistance, please reach out. Our Xfinity Forums community is a great place to discover h
XfinityJeffB
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Not notified about an outage
I was never notified about the outage that is taking place today Monday 2/16. I work from home and need the internet to work. If I was notified I could have made arrangements. Your policy it to send out notifications and I’ve seen here were you tell folks it must be because your not set up for them.
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