Official

Accepted

Unanswered

Advanced Filters

Search Results (332.9K)

Most Recent
Selected Most Recent

Hello? What do i do next to reconnect?

 to the conversation: 

0

2

My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

Question

I think it unpaired, but how fo i reconnect now?

 to the conversation: 

0

My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

Question

user_i190fp What happens when you tried to unpair/pair method?   

 to the conversation: 

0

1

My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

Question

my tv indicates that "something is not quite right"

 to the conversation: 

0

Talk to a person

I would like to talk to a person on my xfinity account PLEASE

Question

My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

Question

8

2

0

Thank you for letting us know the steps you took that helped, which may help other readers, user_qnvefo!  

 to the conversation: 

0

Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

Question

WiFi

Can you switch the hotspot router from 5 GHz to 2.4ghz

Question

8

1

0

When connecting with our customers via these Forums, we do ask that you message us first, and our assistance is available whenever you can do so.

 to the conversation: 

0

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

user_26by1q We appreciate you providing that update about the Apple Home app.  

 to the conversation: 

0

Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

Question

Peacock Service

I have a zpea ock subscription. Why can’t i watch Peacock programming without taking out a new subscription?

Question

8

0

0

@XfinityAlfonso​ once again, having to jump through hoops to connect with someone who will more than likely make broken promises again. If Xfinity truly values their customers you can contact me, since I have to log in to post in the forum my info sh

 to the conversation: 

0

No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

I'm having this same issue. I'm seeing the web portal to view my email on my laptop. Only my phone works.Also, my wife needs to retrieve her login and password but the system is not even recognizing her email address. Help please.

 to the conversation: 

0

0

Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and i

Question

So is an ATA (Analog Telephone Adapter) is out of the question?

 to the conversation: 

0

Xfinity Comcast - Adding landline without telephone jack

Hello, I'm looking to add landline service. I already have an analog telephone handset that I'd like to use but my modem doesn't have a telephone jack to hook it into, and my level of the apartment does not appear to have house wiring.  Is it still possible to connect to Xfinity voice without

Question

We can take a look at what is going on. Please send us a direct message with your full name and the address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or  https://for

 to the conversation: 

0

Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

Question

Issue is remote did not pear to box.

 to the conversation: 

0

1

help activating new box and remote

help activating new box and remote

Question

forum icon

New to the Community?

Start Here