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Promotional Discount Ending
Hello! Who do I talk to, to extend the promotional discount? I also am planning to move addresses 8/17/2025 and need to know if I can do this now or wait until the 30 day timeline starts.
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Customer Service
FKLZ06, I'm sorry to hear about the trouble, but we'll be glad to assist. We can also help with covering some plans on our end. Since we already have an open direct message thread regarding another matter, I'll follow up there. This way we can help w
talk to a person
How do you actually talk to a person at Xfinity? The Xfinity assistant is completely useless, just asking the same questions on a loop, and the phone just keeps sending me back to Xfinity assistant, which again, is totally useless. Does no one work at Xfinity anymore????
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Amazon gift card promotion.
Good afternoon. I would like to check the status of my amazon gift card promotion. It's been more than 90 days since I signed up for my service and the incentive tracker does not provide any status.
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Customer Service
Xfinity cut my sprinkler line while burying lines, how can I get this fixed?
Xfinity cut my sprinkler line while burying lines. Pretty much that. Cant figure out who to contact or where to report this. Plants are thirsty and dying.
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Customer Service
[Edited Personal Information] AMOUNT 101.27 TO BE TRANSFERED IN MY BANK ACCOUNT OR MAILED AT MY CANADIAN ADDRESS IN QUEBEC. [Edited: Personal Information] THANK YOU
Trying to transfer my refund to my bank account
Trying to transfer my credit to my bank account
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I'm trying to upgrade my service - the xfinity assistant is a joke. Need a rep to review options. Xfinity assistant keeps going in a loop over and over again. It's telling me to go the the web, my Xfinity internet is down - so how the F can I
talk to a person
How do you actually talk to a person at Xfinity? The Xfinity assistant is completely useless, just asking the same questions on a loop, and the phone just keeps sending me back to Xfinity assistant, which again, is totally useless. Does no one work at Xfinity anymore????
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Thank you for confirming. If you could send our team a direct message with your full name and full address, we can check to see if there is anything going on with your account. To send a "Direct Message" ("Private") message: • Click "Sign
Cannot pay
Been trying to pay my bill for days won't let me do a one-time pay online or over the phone. Contacted chat support and after a long time will only let me set up a serial auto pay which also demand that I take on other services. This is totally unacceptable, especially for a tech company. What kind
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Please let me know where I can post my phone number/email so someone can contact me. Thank you.
I HAVE BEEN TRYING TO SPEAK TO A LIVE PERSON FOR 4 HOURS
My account was "fixed" yesterday but again it's off today. I work from home so this has now caused me to have to take two days off work. I need someone to contact me immediately please.
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No, I got "This service is not available at this time" - same as the online messages
Cannot pay
Been trying to pay my bill for days won't let me do a one-time pay online or over the phone. Contacted chat support and after a long time will only let me set up a serial auto pay which also demand that I take on other services. This is totally unacceptable, especially for a tech company. What kind
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I HAVE BEEN TRYING TO SPEAK TO A LIVE PERSON FOR 4 HOURS
My account was "fixed" yesterday but again it's off today. I work from home so this has now caused me to have to take two days off work. I need someone to contact me immediately please.
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Customer Service
Xfi Pod issue
I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0. Someone stated that
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Your Home Network
Our team is here to help, labuckner! We're here for you, and we want to help. To get started, we'll ask a few questions, so we can better understand what's going on and work together toward a solution. When you're ready, could you share a bit more ab
speaking to a live person
I would like to speak to a live person. You guys make it impossible
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No other assistance, that tool took care of everything that needed to get completed. I now have all my emails back to .pst's to keep on my system.
How Do I Convert current Xfinity email from IMAP to PST
I want to get all of my email moved back to .pst format. I currently have my emails as .imap and am trying to figure out how to convert back to .pst. I am using Microsoft 365 with Outlook 365 Classic. What steps do I need to do to start this process. If you need more information please let me know.
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Myself and other Official Employees on this forum are part of the Digital and Social Media Care Team, and we are here to assist you as much as possible. Whether that's here, @XfinitySupport on Facebook or X/Twitter, or our Xfinity SubReddit we want t
Trying to Get a Refund [Edited]
Good afternoon! I have spent over 50 hours on the phone since last week trying to get a $200 refund from Xfinity. This includes the ticket being closed then me having to call to reopen it after I received zero feedback FOUR SEPERATE TIMES. I was told my refund was approved at a higher level two sepa
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please help! I cannot get into my email.
user_hw4d0s
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I need to speak with a live agent
I can’t speak to a live agent I should have to pay my bill and then call back to speak to a live agent and then I am tired of trying to cancel this high service and it never gets done because I can’t speak to anyone. Which lack of accessibility for cancellation is illegal
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