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XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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Customer Service
Website is slow![Edited]
Is xfinity ever going to fix their slow website that doesn't work half of the time? I can't even pay my bill. For an ISP, the website really [Edited: "Profanity"]. I used the chat bot to pay it I think. Says I'll get a confirmation message in my email. Haven't received one yet.
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Billing
user_e3zzmq We would be happy to help explore options on the TV services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:C
Difficulty of cancelling TV plan
Why is it so difficult to remove the TV plan from your Xfinity account?
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Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Billing
Need clarity on international roaming for premium unlimited plan - worried from bad reviews
Hi team, my wife just landed in India and will be there two weeks. Her line is on Premium unlimited and my understanding is that international travel pass is already included in the plan, and the customer service chat representative also confirmed that but I am worried by looking at reviews from fol
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Plan
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting new remote controls
Remotes can no longer be reset. Need new Xfinity remote controls.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Difficulty of cancelling TV plan
Why is it so difficult to remove the TV plan from your Xfinity account?
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I am having the exact same problem with the same error messages. I currently have Xfinity Internet. I'm not sure why I am getting this error message and do not see any suggestions in the responses on how to fix this problem.
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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Hello, @pankaj957 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click th
UN RETURNED ROUTER FEE
hello I have recently moved out and closed my internet account and due to personal reason cannot go back to property to retrieve router. I have paid the $150 un returned fee. I am not able to return the equipment. I continue to receive texts about equipment. Can an exception me made and my account b
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Thanks for letting me know @user_mo59br. I was able to see that some modems are still having the issue. If I come across an update on how this is being rolled out, I'll make sure to update this thread.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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user_4c41c1 Thanks for reaching out to us here about a recent mobile ordering concern where the promotion didn't apply as you were promised in full. We would be happy to review what options we can find that may help with what happened. This certainly
Xfinity Mobile - 'Free Phone with Line Upgrade and Tradein' Is not Free
In September Xfinity offered a 'Free iPhone 17 Pro' with an upgrade to your Unlimited Line and a Trade-in of your old iPhone. I called xfinity told them I am interested in the offer. I was told I fully qualify for the offer and accepted the offer and traded in my 2 iPhones and upgraded 2 lines to Un
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Thank you, @user_5iigt4 for the update! I'm happy to hear that you got it working. I do appreciate your patience and the time you had to take out of your day to get this issue resolved. Are there any other service or account concerns I can assist you
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section for assistance.
landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed
calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????
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This fix has not worked for XB6's. I unplugged and replugged my gateway, reset it thru the app, disabled advanced security, have no wifi extenders, am plugged directly into my gateway via ethernet patch cable to my laptop, still no toggle switch pres
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Horrible experience
I am so upset , First of all I used your instant messaging to find a new plan , all these homes being guy wanted to do was talk about phone service which we do not need , He said he would reduce our bill by ten dollars .. not great but said ok . I look to find my bill got raised .. so I called back
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I resolved the problem by resetting the phone to factory settings, same resolution I had 2 years ago. I still have the same question why I do i have this issue with only Xfinity. I Receive security codes via text message from other sites with NO iss
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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Concern moved here to the Customer Service help section.
Outage
Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report
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@user_e519s3 I am sorry to see you are looking to cancel however we can help with your account. May I please ask that you send us a direct message with your full name and service address? To send a direct message: Make sure you
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Cancel my subscription
I want to cancel my Xfinity WiFi subscription
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