Xfinity Community Forum

I ended my service but still being billed

Hello, I have ended my services, and I did received email confirmation, I also called to check the last day of service and the agent confirmed. Two days ago, I logged in to check and make sure nothing is billed, there is a still a balance I owed, I called on 1/15 and the agent confirmed that no need

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Billing

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user_uf3st3, Yikes! We will surely miss your business. Thanks for reaching out. As a paying consumer myself, I can understand the importance of paying for service and receiving exceptional and reliable service in return. You've reached the right plac

XfinityGabriel

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5 hours ago

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WORST CUSTOMER SERVICE

Just the worst customer service number in history. Currently looking for a different provider.

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I did what you suggested and there is only My profile and something else- but no char box

user_7e7vh6

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5 hours ago

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Plan Changes

Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it

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Hi there, @user_wg714a ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I would be just as concerned if I was being overcharged. Please be assured you reached the right person to

XfinityRichard

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5 hours ago

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Double charging for over 1 year

I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so

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radtek Good morning, Happy Saturday! We appreciate you reaching out to our Xfinity Forums for assistance with your Peacock subscription. I'm happy to help you get your new subscription up and running. I have a quick question, are you subscribing to t

XfinityKassie

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5 hours ago

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Peacock Premium

I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.

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PLEASE NOTE: I am the author of this post. I contacted Xfinity through Reddit and posted on r/Comcast Infinity with the title Xfinity Cable Card Help Needed. I was contacted by a moderator and he was able to issue a code to my account fo

user_hyrx3s

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5 hours ago

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cable card help

Hello. I have a cable card. I placed my cable TV service on seasonal hold last September. When I returned to my home yesterday and called Xfinity to reactivate it, no one could help me do so. All I get is Error Code V58 on all channels - "this channel is not authorized." I spent nearly all day on th

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Hi sv1231! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I can confirm the free Peacock with GIG service was a known issue that our engineers were working on. I

XfinityAmira

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5 hours ago

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No luck with Peacock activation

Got my 1Gb service activated over two months ago. It supposedly came with a two-year Peacock subscription, but I have been unable to get it activated. My attempts to get it resolved at the time resulted in customer service reps passing me around and finally just getting told that it was an internal

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Double charging for over 1 year

I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so

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Billing

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WORST CUSTOMER SERVICE

Just the worst customer service number in history. Currently looking for a different provider.

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Customer Service

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user_2u6dew, Thanks for reaching out. This is definitely not how we want you to feel. As someone who also rents equipment, I can understand where you are coming from. You've reached the right place. Over social media, our team of experts is dedicated

XfinityGabriel

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5 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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I canceled my service last month and just got an email about an overdue bill

Hello, when I called and canceled my comcast service in December i made sure there was no balance due and was all paid up. I do not rent ANY xfinity equipment. For some reason it says I owe $45.97 for this month of January. We stopped using their services last month.

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Billing

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Thanks for the DM! I see it now and we will be responding to you here shortly.

XfinityJorge

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5 hours ago

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Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

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Thank you so much for working with us over DM and letting us get your equipment working again. We are always here to help and support you!

XfinityJorge

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5 hours ago

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Existing CableCARD Pairing Issue - Not a request for a new card.

Existing Cache Card user. The card stopped working today. Just need it re-paired and locked in by Support. Was told to send this Direct Message. Tom [Edited: "Personal Information"]

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I was on phone for 3 hours last night with this issue and went to Comcast store and was told Comcast is moving to yahoo. The support people last night would not confirm or deny. The women said she would call back in 15 minutes and never did after bei

carlarob

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5 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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@XfinityOrlandoM That is a stupid response. The equipment is a RENTAL and that cost should NOT go up simply because of inflation and costs. You are trying to placate your customers with this garbage, but it is just that...GARBAGE.

user_2u6dew

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5 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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The direct message has been sent with the requested information.

user_vq4lr5

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5 hours ago

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Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

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Peacock Premium

I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.

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Sign-In and Account Management

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wifi compatability

I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?

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Your Home Network

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HBO Max

Hi. I’m trying to cancel my Max with ads. I was referred to contact Max, but the billing is done through Xfinity and needs to be canceled through Xfinity. My name is [Personal Information]. Thank you kindly.

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Customer Service

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@user_kxvlnc Thank you for sharing your frustration with this auto-forwarding fee from Yahoo. We currently don't have any information if/when we'll begin to provide any type of compensation for this charge. We'll definitely notify all of our customer

XfinityRaul

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6 hours ago

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

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