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@BmneCol, we understand that this is a less than ideal situation, and we appreciate your feedback. We will certainly pass it along.
Refund?
So now that you’ve eliminated the NFL Network AND Redzone…… will I be refunded a portion of the ridiculous $306 you charge me every month? Or do you just keep it?
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I still see nothing that says direct message. This is the first time I have posted in this forum so if there is an icon I should use that is not labeled, I sure [Edited: "Language"] don’t see it
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Hello @user_xjwpqx and thank you for reaching out on our Xfinity Community forums with your concern. We'd like to take a closer look at this. Please send us a direct message* with your full name and service address so that we may locate y
Device credits and being charged for devices
This is follow-up to my previously asked question here https://forums.xfinity.com/conversations/billing/device-credits-and-being-charged-for-devices/6934aacc8f5b6e1c4a8b6adb It has now been 6mos and as mentioned at the time I ordered the phones they were supposed to be free with device credits going
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Hello @user_xjwpqx, and thank you for posting your concerns here on our Xfinity Community Forums. I can absolutely understand how frustrating it is to be locked out and unable to receive verification codes, especially when you’re just try
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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We assure you we will do our best to make this right, if you change your mind send us a DM we are happy to help.
How to leave a review
I have had the worst experience today. After being with the company for so long I will be going else where. I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I ev
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Our security team handles fraud situations, so we are unable to provide any further assistance. I understand that is not the outcome you were looking for, but this is something that cannot be expedited.
Fraudulent Xfinity Account. Ruined Credit Report
I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit
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@user_fz587n Try here---------------- https://connect.xfinity.com/appsuite/
desktop app
Is there an app for a PC? I'm trying to connect with my email account. It is a comcast.net account, and I can't seem to access the email. I did until I moved about three weeks ago. My email account worked in Illinois with Xfinity, but it's not working since I moved to Indiana on my PC.
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Yes I tried the app, it does the same thing. Can I get this problem escalated to someone that can actually fix my account and not some online chat that will lie about getting it fixed and try to force a mobile line on me instead?
I am getting the message "You'll need to make a payment in person" when trying to pay online
I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.
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user_e1c958, Could you please try refreshing the page and try the steps above to send a direct message? Let us know if that works.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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user_8vh3tt Hi there! Thanks for the post and for using our Forums as a tool to contact us. I am happy to work with you to review the account and the bill to make sure everything was closed correctly. To get started can you send us a DM with your nam
Waiting for Email Confirmation of Cancellation [Edited]
[Edited: "Solicitation"] I was a customer for 5 years when i cancelled services because of relocation. I called mid month (May) to cancel for end of month. xfinity treated my cancellation as ‚request to cancel‘ and send me the next bill. It took me hours on the phone to turn the ‚request‘ into and a
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They keep pestering me for an accepted solution. There never was one. Eventually the agents gave up (5 total) and then I gave up and bought the 300mps solution which they advertise at $40/mo with autopay. Turns out you don't get th
Unable to purchase NOW100
Cannot purchase NOW. Told service exists already. Does not. Said if I terminated account could then get service. Did on 27th. Still active. Told system awaiting update. How long does update take? In meantime multiple employees happy to upsell to more expensive service.
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@XfinityJorge So you would like to be the 9th to 10th person I speak to about this situation? No thank you I will be finding internet elsewhere.
How to leave a review
I have had the worst experience today. After being with the company for so long I will be going else where. I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I ev
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@user_6kxa79 @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.
To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa
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Hi Brian, I have already submitted all of the documentation. I did that a week and a half ago. I have also called the CSA many times. All they say is this will take 30-90 days to resolve. That does not work. I am not going to have a place to live in
Fraudulent Xfinity Account. Ruined Credit Report
I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit
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user_qduzwc Hi there! Thank you so much for taking the time out of your Friday to contact us and share about your recent experaince with your move. Our team is here happy for the chance to work together and assist you to make sure we make this right.
How to leave a review
I have had the worst experience today. After being with the company for so long I will be going else where. I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I ev
Question
@Sfl110 - We can certainly take a closer look and potentially escalate this on your behalf, if possible. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a cha
Xfinity Support
Good afternoon I need help taking care of my past account. I had service with Xfinity in January 2024 until January 2025 when I moved to a location where the service was not provided. So the problem I was having was that I never received a physical or email regarding my unpaid balance for the partia
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user_zjulqm Thank you for reaching out! In order for a Xfinity Mobile device to be unlocked the following conditions must be met. >Your phone must be activated for at least 60 days.>The phone must be paid in full.>Your Xfinity Mobile
Phone is Locked
I can't switch to my new phone service because it says my phone is locked. I switched my number to the new one, however and can't call customer service. I've been trying to chat with an agent but I keep being sent to the AI chat which is unhelpful.
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Hey there, @user_p4hc9, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. Have you already linked your username and unlinked the previous address? Here is a link with the details: https://www.xfinity.com/support/arti
XfinityJeniece
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Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get
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