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I started a ticket thru the XUMO experience portal and the "research team" said I had to go back to the first line call center people WHO DO NOT KNOW ANY MORE THAN WHAT YOU POSTED HERE.Why even HAVE a "XUMO EXPERIENCE PORTAL" if not to directly be ab
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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user_2nd7i9 Thanks for reaching out about your calling issue on your phone service. We would be happy to troubleshoot what is causing the problem to get it fixed for you! Did the power cycling of the device mentioned by @DreamSayerZ help in any
My phone won't let me make calls from contact or return calls. When I call it doesn't ring just hang up.
I tried calling but the don't ring it just hang up and when I try to call from my contacts it does the same thing. I can't make calls or answer calls. Can someone call me and let me know what's wrong.
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If you did the transfer service there's should of been away to go back into the old accounts by unlinking them, but no worries I'll be happy to help you see when it expired and see how we can get it back for you. Go ahead and send me a
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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@XfinityOrlandoM I literally do not have access to my older statements, my account no longer has them, I only have one statement since transferring service I pointed out I do not want a bundle this response is tone deaf
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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Hi there, @user_c9v8p8. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with pairing your remote. Is this still an issue? If so, please remove the batteries, then replace them and try walking through the
Pair remote to box
I am trying to pair remote with cable box but all that comes up do you want to keep using voice guidance?
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Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
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Your Home Network
@user_9eajzn Thanks for reaching out to us, we do apologize for any inconvenience. You should still be able to review your last 12 months billing statements which would show you the expiration date of the Peacock services that came with your resident
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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user_aga2xm, Hi there! Thanks for reaching out. We will surely miss your business. Sorry to see you go! Thanks for returning the equipment. We are the right team of experts to assist with cancellation requests such as this over social media. We can h
I would like to can elbmy internet I returned te boxe
my name is [Edited: "Personal Information"] I would like to cancel my internet I return the boxe
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user_wjku4k, you have reached the right place. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this foru
Service problem
I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"]. I had an eSIM number but that is not working now either. I have no way to get a
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Hey @user_eitd9n , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the stream app. I would be more than happy to offer my assistance looking into this further
App unavailable when not home
My app no longer stays connected once I leave home. I get message that no downloads are available. Previously I was able to watch live and recorded shows
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Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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Customer Service
awaumid Hi there! Thanks for taking the time to reach out to us on our Xfinity Forums and for choosing Xfinity as your service provider. I would love to help you start your internet service with us and welcome you to Xfinity! I'm so sorry that
Error encountered when inputting birthday: "Unable to verify your identity. Check your details and try again."
Went through the process of getting on an xfinity plan for internet. Selected the various add-ons, and got to the stage where I was being asked for personal information. I input my birthday, and the error message "Unable to verify your identity. Check your details and try again." appears. I try vari
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user_u49mfz Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill. I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre
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This does appear to be fixed, after I did a spot check on several titles. Thank you.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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user_hsyjka Good morning, and thank you for reaching out to our Xfinity Forums for assistance with your billing. I'm happy to help you identify the increase. Have you had a chance to pull up the billing details to see what the charge could be? Usuall
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I would like to can elbmy internet I returned te boxe
my name is [Edited: "Personal Information"] I would like to cancel my internet I return the boxe
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Error encountered when inputting birthday: "Unable to verify your identity. Check your details and try again."
Went through the process of getting on an xfinity plan for internet. Selected the various add-ons, and got to the stage where I was being asked for personal information. I input my birthday, and the error message "Unable to verify your identity. Check your details and try again." appears. I try vari
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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Fix my internet
My internet is not working rite
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