Xfinity Community Forum

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XfinityQuemekia

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14 hours ago

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Executive Escalation: Misrepresentation of Xfinity Mobile Promotion – Ticket [Edited]

To Executive Customer Relations, I am formally escalating an unresolved issue involving misrepresentation of a Xfinity Mobile promotion, repeated service failures, and lack of follow-up after supervisor escalation. Important Contact Instruction: Please contact me, [Edited: "Personal Information"] re

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Executive Escalation: Misrepresentation of Xfinity Mobile Promotion – Ticket [Edited]

To Executive Customer Relations, I am formally escalating an unresolved issue involving misrepresentation of a Xfinity Mobile promotion, repeated service failures, and lack of follow-up after supervisor escalation. Important Contact Instruction: Please contact me, [Edited: "Personal Information"] re

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Customer Service

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The Disney+ app on Xfinity keeps freezing intermittently during adds. Sometimes I can't even get the gosh darn show to start. After reading that numerous other people are having this issue and have been having this issue for AT LEAST the last 5 month

user_j5kvgo

commented

15 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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@user_k6jxe5, I'm so happy we were able to get you taken care of tonight in getting your bill corrected. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help y

XfinityChelseaB

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15 hours ago

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Formal Billing Dispute: Duplicate Installation Fee

I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed

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smtp problems

My outgoing email stopped working today on all 3 devices that I use for my comcast email. Incoming mail is working fine, but outgoing mail is saying that my user name or password is incorrect. I have not changed any of my settings, and double checked that they were all correct. Restarting does not h

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Email

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Remote is not working Keep in mind that a "remote" problem might be caused by the remote not sending the correct signals, OR by the device receiving the signals not proces

BruceW

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15 hours ago

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My remote is not working

Remote is not working

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Xfinity Mobile

Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.

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Network

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@joeferg22 We are happy to have helped you get you on a new promotion that lowered your overall bill. The Xfinity team is always here for you if you should need us down the road. Have a great night!

XfinityShawn

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16 hours ago

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Getting awesome deal from Metronet(Now part of T-Mobile). Xfinity won't budge on price.

Metronet is now in our neighborhood. They are offering 2 GB with 10 year price lock and free router for $70 with autopay. I am currently paying $260 for Double play and I know my Superfast internet(800 mb) is $109 dollars. I absolutely LOVE Xfinity/Comcast but I can't justify the price when I have o

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Add me to the many, many, others who are experiencing the issue of hanging ads when watching the Disney+ app on Xfinity’s box. It’s getting obnoxious- it’s been stuck at least 5x now on a 20 minute show

user_b9sz4o

commented

16 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hello, and welcome to the Xfinity Forums. user_q7c7x2. It's important to us that you're able to enjoy your shows and our team is here to help! To begin can you share a bit more about how you created your Peacock account, and what error or message you

XfinityThomasA

commented

16 hours ago

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Peacock

Peacock doesn’t recognize my email to login

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Hi @user_9ff49e, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to get started. To send a "Direct Message" to Xfinity Support: Cli

XfinityQuemekia

commented

16 hours ago

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Inside fraud

Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa

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They acted like they helped me bring down the cost of my plan “as a favor” for the issues I had with my internet. They completely changed my services!!! Scam! Don’t trust them. They’re outsourcing service - and it’s terrible.

user_9jtub4

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16 hours ago

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Plan Changes

Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it

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Peacock

Peacock doesn’t recognize my email to login

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Channels and Programming

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Inside fraud

Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa

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Devices

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Thank you very much, that answer was perfect. The issue may be internet related, we will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messag

XfinityJohnG

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16 hours ago

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sound issues with streaming amazon prime

Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?

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We'd be more than happy to take a look, if you would like to proceed please send our team a direct message @user_9ff49e.

XfinityQuemekia

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16 hours ago

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Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

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Hey, user_JKM2023! We appreciate you reaching out to our XFINITY Community forum regarding your recent payment experience. Rest assured, you have reached the right team to assist you with this matter. I understand how important it is to have peace of

XfinityNatalie

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16 hours ago

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Unable to pay our bill online for over 12 months

We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca

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Thanks for posting on our community forums for assistance with your connectivity concerns, user_oioden. I see EG offered a link with troubleshooting steps you can take. Did that help? Thanks for your help, @EG!

XfinityDilary

commented

17 hours ago

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Intermittent Internet Speed Degredation

I pay for 1000mg internet speeds but for several months now I have had intermittent issues with degraded speeds usually in the 10-50mg range. Wired is generally 30-80mg. The issues seems to be the most prevalent at night but I have also seen this issue in the afternoon and several hours past midnigh

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@user_hkc09v I replied to @XfinityThomasA because he was the one who was helping me previously and already knows the background of this issue. I am trying to run a business during the day and don’t have endless time to sit in a chat re-explai

Again

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17 hours ago

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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?

On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply

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@XfinityAlyssaA hi thank you for reaching out - I found out what happened this was a corporate order!!!they’re all lying to me about all this got plenty of evidence . Lots of security , huge otivscy issues , harassment, unethical behavior and execut

user_9ff49e

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17 hours ago

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Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

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