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@XfinityFrank It's the most expensive plan you offer and last night the phone rep confirmed I am supposed to have access to those channels on my new plan (Premium may not be the correct name).- I got access to Disney+ and Hulu, not that I wanted the
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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How can I reset my mobile Xfinity voicemail to the standard greeting?
Hi! I want to reset my mobile voice mailbox back to the standard greeting. The Mailbox menu is very limited for me. Only options I have is listen to voicemails and personal options. Under personal options I can only re-record a greeting. No other options available. I read, that a reset or reprovisio
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Network
user_8sjtco We appreciate you reaching out to us over our Community Forums. You should be able to verify a Comcast/Xfinity easement by reviewing your property deed, plat map, or title report at your local county recorder’s office. These legal d
Property Easement
Like many others, I am trying to communicate with Xfinity trying to find access to an easement Comcast claims they have on my property. I have gone through chat and provided my address information and asked for documentation, but all I get back is a question asking what services can I help you with.
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Record a channel offering
I have the Xfinity premium plan which includes MLB channels. I want to record MLB Central and the message I get is "channel subscriprion required to record channel" Why am I getting this message?
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Customer Service
We can certainly look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
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Still no response to this feature request - more importantly still no access to Disney+ in the promotion offered by Comcast.
New Feature Request - Chat Bot Integrations with your distribution channel partners.
New Chat Bot Feature Request - three vendors in delivery of a single telecommunications service coordinate their chat bots to solve single issue for the consumer. 1) One Ticket # for end-user, 2) disconnect end-user while background work completes. Similar to existing peering network coordinated cir
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Property Easement
Like many others, I am trying to communicate with Xfinity trying to find access to an easement Comcast claims they have on my property. I have gone through chat and provided my address information and asked for documentation, but all I get back is a question asking what services can I help you with.
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Customer Service
Hi there, @sts_66. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your plan switch. The TV Premium package does not include any premiums like HBO, SHOW, MGM+ or Paramount+. They would need to be subsc
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
Question
In my specific case, they pulled out the main cable ripping it off and damaged the internal wiring from my apartment, now the new line must be outside the walls because they broke the drop that connected to the apartment internal wiring
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
Question
They are cutting off the existing lines without previous notice to force the costumers to call Xfinity and make the technician to run an entire new line through a different location due to aesthetic reasons because they want the new cables running th
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
Question
Service Constantly Going Down
We switched from Astound to XFinity recently for a cheaper rate for a higher speed but have had consistent issues with service going offline, which was a very rare occurrence with Astound. At the very least it’s down every couple days for various amounts of time. Currently are going on 12 hours. I’v
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Your Home Network
@user_p6rvy7 @Tek Hey there! This is a known issue at this time. However, we do have a few temporary steps that may help. First, attempt to exit and relaunch the apps. Next, depending on which box you have you can try clearing stored data. Clearing
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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Channels and Programming
I have just done some additional "testing" (which I think you have already done.) If I compose an email using the Xfinity mail webpage, and send it to myself, it arrives correctly in my Mac Mail Inbox. If I compose an email using my Mac Mai
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Internet not working
I have an active account with internet essentials . I am having issues with my internet connecting. No matter if I have unplugged the box it still does not work and it has been this way all day
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Your Home Network
Accepted Solution
Keep it disabled. It's a significant security risk. If it were needed, port forwarding is more secure.
UPNP question
Hello I have one of the newest Xfinity gateways (dont know the exact model) I logged into admin tool and I see that UPNP is disabled by default. I have Xbox Series X, I don't use it for multiplayer or connecting with other players, I just use it for single player games, installing games and regular
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Good info, thank you for the clarification. I will go ahead and send my DM soon.
Switching from Xfinity to NOW Internet (May 2026)
Good morning, Just like Switch my Xfinity internet service to NOW Internet Jan 2026, I would like to switch from my standard Xfinity internet plan to one through NOW Internet, minimizing any service downtime. In that thread, a support team member explains how to set up a pending service disconnect s
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Accepted Solution
UPNP question
Hello I have one of the newest Xfinity gateways (dont know the exact model) I logged into admin tool and I see that UPNP is disabled by default. I have Xbox Series X, I don't use it for multiplayer or connecting with other players, I just use it for single player games, installing games and regular
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Your Home Network
I'm upset that I pay hundreds of dollars each month for comcast services and now they have discontinued the email service and switched people over to a commercial service who wants to charge extra for the features I already had and was paying for. I'
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Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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