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ESPN freezing and pixelating intermittently channel 724 only
This issue with ESPN of it intermittently freezing and pixalating is very annoying--I have unplugged and replugged the cable box/modem and restarted --it still is doing this--I watch ESPN all the time and for the amount of my bill this should not be happening. Can you fix this? It happens on both of
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X1
Yes I need a new voice remote
New remote
Good evening I need a new remote for my lounge please. How do I go about getting this, and if you ship it how much will it cost?
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Hey there, @user_6d983h, thanks for reaching out through Xfinity Forums regarding your WiFi connection. We would be happy to help you with troubleshooting. Are you using an Xfinity modem? Also, are you using a separate router or any WiFi extenders?
wifi does not work for some devices
I'm experiencing an issue that appears to be common on the support forum: certain devices are unable to connect to my Wi-Fi, even though my computer, phones, and iPads work without any problems. There was a day when my Ring cameras suddenly stopped working on my Wi-Fi, and now I'm trying to set up a
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Need to cancel cable service/keep internet
Hi, I'm currently needing to cancel my cable services but plan on keeping my high speed internet. How can I go about making this change in my service?
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Customer Service
Direct Message has been sent
Cancel Peacock
Hello, I am attempting to cancel my Peacock Premium Plus subscription, however I can no longer find the option on my account to cancel. Used the chat feature the other night, they couldn't cancel. Called the next morning, talked to a nice guy that tried, he couldn't find it to cancel it for me eithe
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# 3 TV's not working
I have 3 TV's not working The store gave a a new box said the other not working still no service. I called was sending a text message never got it. Someone has to come out to fix them One in bedroom has had problems since it was set up in November from San Bruno Cable it freezes, blacks out changes
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Customer Service
Hey there, @user_tol, thanks for reaching out through Xfinity Forums regarding your connection issues. Are you still having issues with your connection? Have you tried any of the troubleshooting steps mentioned here, https://forums.xfinity.com/conver
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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Looking to ugrade from an XB8 to an XB10
I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun
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Customer Service
an actual person how can I talk to an actual person?
I'm so fed up with the lack of Xfinity transparency...tell me how to talk to an actual person about my account
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Customer Service
Hi there, @user_zm3b9t. We don't appear to be having a widespread issue with Discord sending messages. Are you still experiencing this issue?
Comcast email not receiving verification emails from Discord.
As the title. I was having this issue also from Steam verification emails. I was able to resolve that with phone support when they disabled filters (that I did not even have?) Unfortunately I have the same issue now with Discord. Discord requires an email code to make any account changes, and none o
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Install issue
I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they
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I don’t see the prompts you mentioned on my phone screen.
Plan details don’t show on Xfinity app
When I try to view plan details on the app, it shows me only ways to customize a plan. The Xfinity Assistant is almost useless (subpar AI) and there is no option to contact a human being, no phone number given. Terrible service terrible app! If Xfinity doesn’t change it will become obsolete like the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Schedule technician to fix dead coax cable
I want a technician to come out and fix the coax cable in my gaming room that does not work when connecting to my xfinity gateway.
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If you canceled your Xfinity TV service in the middle of a billing cycle, it may take to the end of the billing cycle for the HBOMAX app to update.
HBOmax subscription still showing active after canceling xfinity tv/streaming service
I recently canceled my xfinity tv and streaming service (still have xfinity internet). But HBO max is still showing an active subscription with xfinity. Can someone check that it's been removed from my acct?
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Good afternoon user_a7vpyb. I would be happy to assist you with your Peacock concern. I will need some additional information in order to better assist. Please send us a direct chat message with your full name and complete service address to &l
Cancel Peacock
Hello, I am attempting to cancel my Peacock Premium Plus subscription, however I can no longer find the option on my account to cancel. Used the chat feature the other night, they couldn't cancel. Called the next morning, talked to a nice guy that tried, he couldn't find it to cancel it for me eithe
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@dwalt350 Have you tired to use a different device to access the link? How about clearing the cache and cookies, closing out your browser before trying again, have you tried that?
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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xfinity mobile billing
My previous xfinity promotion plan includes internet $35/month + one free mobile line. That promotion plan ended on 12/24/2025. I ended that plan before that promotion expired, and transferred out my mobile service on 12/22. I found my mobile account has an upcoming bill $44.09 for the cycle 11/25/2
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Plan
@user_c1co6r My issue is resolved. On Android phone, recordings (including phantom recordings) have been deleted.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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user_o3psap We appreciate you reaching out to us over our Community Forums. Do you happen to know if your location has ever been serviced by Comcast before?
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Install issue
I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they
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