Xfinity Community Forum

Why can't I reset my password

addodjan

commented

7 hours ago

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comcast.net

why can i not access my comcast.net email

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Im trying to add a payment method to my account but it will not let me stating I need to verify my phone number. I have already done this last week and doesnt give me the option to do this again. How do I get to allow me to add this or even send customer service an actual message somewhere.

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Billing

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We need to make payment on the four number please. Kindly resolve. It is urgent please

user_8rswa0

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7 hours ago

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Migrated lines from NOW mobile not showing on Xfinity

We moved 4 NOW mobile lines to Xfinity via the customer service platform in January.Wecwerevtild it will take a little time for the numbers to show on the Xfinity account but till date our numbers have turned to floating numbers which is neither with Now mobile nor Xfinity.please help .

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Hello user_3z7gdj, good morning, and thank you for reaching out to us on our Xfinity Forums to report the hazard the downed line is causing. I'm sorry that the line is creating a potential hazard. I would be happy to get someone out there asap to mak

XfinityPaula

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7 hours ago

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Cable in yard safety hazard

My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.

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¡Buenos días y bienvenido a Comcast @user_rum50a ! Lamentamos que no haya podido ver el estado de su pedido con los pasos que @DreamSayerZ le indicó. Con gusto revisaremos su cuenta. Envíenos un mensaje directo por chat con

XfinityRoberto

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8 hours ago

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Pedido n.° 3726449279733699590 26 de febrero de 2026

Donde esta mi pedido

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Cable in yard safety hazard

My cable has been down in my yard at [Edited: "Personal Information"]. This is a safety hazard that needs to be addressed asap.

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Customer Service

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@user_gngek1 Thanks for reaching out to us, we do apologize for any inconvenience you're having with the Xfinity Wi-Fi now pass. This link https://www.xfinity.com/support/now has great information on how you can contact our awesome Wi-Fi now support

XfinityOrlandoM

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8 hours ago

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Now pass stopped working

I was using my Wi-Fi until it stopped working correctly. My phone and laptops had also stopped working. I checked the site it says that it's functional however it isnt showing on my side. I also restarted both my phone and laptops. It says that it's connecting and it never connects. Help please than

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Now pass stopped working

I was using my Wi-Fi until it stopped working correctly. My phone and laptops had also stopped working. I checked the site it says that it's functional however it isnt showing on my side. I also restarted both my phone and laptops. It says that it's connecting and it never connects. Help please than

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Customer Service

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@user_19fuu3 Thanks for reaching out and bringing your concerns to our attention. Our team can help correct your apartment number. Can you please direct message me your first and last name along with your full service address so that I can assist? To

XfinityKei

commented

8 hours ago

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My apartment number is wrong

I need to change my apartment number is apartment number 9 not 2

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@user_kywem9 I’m sorry to hear you didn't receive your credit and the issues you're having with your internet and app. Our team is here to help. I am happy to review your account to resolve your concerns about your bill and credit. Can you plea

XfinityKei

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8 hours ago

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Untruthful customer service

Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w

Question

scott_p1 I know you want to stay public, and we can certainly return here if you like, but I need to see the current status of the device myself to help troubleshoot with you. Mind if we go private just for account information, and we can come back t

XfinityEricB

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8 hours ago

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Xfi Pods

I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem

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Anyone else tired of tech support trying to sell things

I’ve been calling about an Apple Watch I’m being charged for, in the mean time they offer me a free watch???

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It’s gonna cost some money but I may have to file a small claims court case to get an actual person. I see on other forums others have been dealing with these same issues. Tech support shouldn’t be salespeople

scicero1

commented

9 hours ago

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Being charged for an Apple Watch for 7 months!!

I have been calling Xfinity about being charged for an Apple Watch for several months now. 1, not everyone make notes on your account 2, I bought a watch back in Aug I was having issues within a few days not getting calls I was told my watch was not right and a new one would be sent. I called they s

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Being charged for an Apple Watch for 7 months!!

I have been calling Xfinity about being charged for an Apple Watch for several months now. 1, not everyone make notes on your account 2, I bought a watch back in Aug I was having issues within a few days not getting calls I was told my watch was not right and a new one would be sent. I called they s

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Clearly you didn’t read my post! maybe you can read it again and tell me how to fix the problem here on the forum! I have logged into the app many times. That doesn’t work.

scott_p1

replied

9 hours ago

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Xfi Pods

I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem

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K

Physical sim

How can I get a physical sim sent to me?

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Devices

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CSR confirmed adding a line to my account would be free and one been getting billed for it anyway

On July 27 2025 I contracted a chat rep with questions about a BOGO mobile promotion. They confirmed that the promotion was live and that it would apply to my account. I also have a dated screen shot of the promotion from the 28th. i added a line but it has not been free. Now support is claiming the

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Plan

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Migrated lines from NOW mobile not showing on Xfinity

We moved 4 NOW mobile lines to Xfinity via the customer service platform in January.Wecwerevtild it will take a little time for the numbers to show on the Xfinity account but till date our numbers have turned to floating numbers which is neither with Now mobile nor Xfinity.please help .

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Plan

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My apartment number is wrong

I need to change my apartment number is apartment number 9 not 2

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Customer Service

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Billing question

Why are you trying to extract funds from my bank account before the actual due date? This is the 4th time it's happened and it is the last time it will happen or I will cancel. I have tried every time you pull this stunt to explain that I get two checks a month, ON THE 3RD OF EVERY MONTH!!! So pleas

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Billing

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