Xfinity Community Forum

@KUSH5846 Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

XfinityRaul

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14 hours ago

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phone number reported as spam need to report it and have it corrected

Hi, I recently have had problems with my home phone landline, being spoofed as a spam number. How do I get this corrected through Xfinity Comcast. Who do I contact.

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I ordered xfinity today and canceled the order a couple hours afterwards ,they've already charged my amex card ,Ive emailed them to cancel and called to cancel was on the phone for a good 30 min. Until they hung up on me ..

user_ditfs8

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14 hours ago

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Cancel Internet Service

I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.

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Hey there Macuser4770 👋 You're in the right place for your question on Xfinity Stream, so thanks for stopping by! The good news is that you can definitely search for channels by channel number when watching live TV on the Xfinity Stream app. On the

XfinitySeth

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14 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

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attempting to talk to a live agent about a credit

We moved in June of 2025. Account was closed and was told I had a $110 Credit that would be mailed to me. Still have not received the credit. Account [Edited: "Personal Information"] I have tried emailing and calling the 800# ( but it seems to be connecting me to a bank) . How can I reach someone? L

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Billing

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@XfinityCliff can I message you direct?

KUSH5846

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14 hours ago

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phone number reported as spam need to report it and have it corrected

Hi, I recently have had problems with my home phone landline, being spoofed as a spam number. How do I get this corrected through Xfinity Comcast. Who do I contact.

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Can't get into my email [Edited]

Why can't I get t into my email

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Email

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Did you get my direct message?

Ray11707

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14 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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Cancel service overseas

Need to cancel the service as I moved overseas.

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Customer Service

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ok I replied back with my name and service address

Ray11707

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14 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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Access my email account

I can’t access my email

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Email

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It is in the top right corner, speech bubble looking icon to the left of the notifications bell icon.

XfinityMatthew

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14 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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After that step has been completed, you may reach back out to us to schedule an appointment for the relocation of the line, user_5tx5qf.

XfinityNatalie

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14 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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@XfinityMatthew where is the direct message icon? I need it to give you my name and service address

Ray11707

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14 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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user_u93d1h We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Just to clarify, did you request a complete cancelation of your Xfinity services, or looking to tr

XfinityMartyR

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14 hours ago

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Xfinity Support

I called in on around Jan 30 to cancel my Xfinity account. My account is still not cancelled and I am receiving the payment over due bill emails. After that I called 2 more times and also chat with agent. Eveyone is saying standard answer "Nothing to worry", eveything will be settle down when your a

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user_t7ti6t - Thank you for sharing your feedback. We truly appreciate it. Our team is here to support you every step of the way. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the de

XfinityThomasA

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15 hours ago

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down cable wire

I have a cable wire across my driveway. I have been calling for days now and nothing. I need to at least get my car out. Can I drive over it?

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user_r9lt4l, Hi there! Thanks for reaching out. We can help with that. To check your billing due date, locate the first page of your bill statement where the due date is displayed at the top. This page also shows the dates of service for which you ar

XfinityGabriel

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15 hours ago

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My bill

What is amount due in February

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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfi

XfinityMatthew

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15 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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It definitely is not normal or accepted practice. We send the pricing approvals for that reason. But we can certain also look into the agent and interaction with them for any behaviors that go against policy. Please send us a direct message with your

XfinityMatthew

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15 hours ago

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Removed my legacy package

I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha

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I am having the same issue and google just told me the same thing but i cannot find anywhere in my Xfinity account or yahoo this "third party access or allow apps that use less secure signin". Where is that? [Edited: All Caps]

user_12pi8h

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15 hours ago

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Migration to yahoo is a NIGHTMARE

I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r

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Same has been happening for me since mid-February 2026 (could have been earlier). And I constantly get the maintenance general statement when I check the support section. "Based on reports from February 23....March, 2026, there are active, widespread

user_275f55

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15 hours ago

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Ongoing intermittent internet outages despite good speeds – need escalation

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi

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