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@user_c8k47 I tried putting an order together with removing Peacock from the Streamsaver and didn't see that was an option. That is preselected on my end as well, so it does look like Peacock is included as a base Streamsaver service then you select
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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Why is my Xfinity phone not compatible Note: This comment was created from a merged conversation originally titled Log in
Lon in
I have an Xfinity mobile phone. I recently made some changes and now I can't log into my account
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I pay extra every month for the sports programs and only do that so I can get nfl network. If you don’t have it up and running i would like a refund. When nfl training camps open in July I will get rid of all my xfinity accounts and switch to someone
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Thank you again @user_99tng3 for the information. Have you tried removing the account from the phone and adding it back on?
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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user_ati01b, Hi there! Thanks for reaching out. I can certainly understand the importance of getting connected to a hotspot while on the go. You've come to the right place. Our team of experts is dedicated to providing solutions over social media. We
Hot Spot connectivity
I work 3 days a week onsite at my company. Their WiFi doesn’t allow me to connect. When I go to hot spot and teetering I can see my phone but it will no let me connect because I have no password. Can you help me get on
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Hi there @user_oo12h2 Thank you so much for reaching out on our Xfinity Community Forum about your service issues. I'll be happy to assist. Can you confirm how long have you been experiencing these issues? Also, is this happening during a
Sustained IPv6 TCP Routing Degradation at Houston Core Node (bisbee)
I am a resident of Galveston, TX, experiencing severe, intermittent network outages regarding outbound IPv6 TCP traffic. Extensive diagnostic testing confirms my local gateway is operating at 0% loss. The service degradation is occurring exclusively when traffic is routed through a specific core Com
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I can log into the account fine on that site and my MAC. Just my Iphone has issues
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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What is the message you are receiving when trying to sign up? From your post, it reads as you want to bring your own phone to Xfinity Mobile? What is the make/model of the phone? The issue might be that it's not compatible with the service.
Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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No worries @user_w4dsas, it happens all the time. If you don't mind working over direct message our team is a corporate headquarters escalation team. You are welcome to now send us a direct message with your full name and service address. 😃To send a
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
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user_dz39z1 Thanks for reaching out to us about techs not able to locate your home for some reason. This certainly isn't the experience we want for customers when having someone come out, and I'll be happy to help in any way I can. Can you send
Tech not showing up
Every time I need you to come to fix my cable you never can find my house. I have told you over and over again where I live.
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I just tried to call that number you gave and it's just a bot that was not helpful at all, I NEED to actually speak with somebody, I have a difficult time and need extra help
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
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@XfinityJustinC is there a reason why it’s only being marked as paid in full and not removed from the credit report if the debt is being fulfilled ? I was advised to only pay if credit sunrise is being notified to recall the debt since it has been
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
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Hello @Leymo0,The equipment pickup process is handled by UPS if you opted to use that option, but Xfinity does not pick up equipment. You can find more details about returning equipment in the How to return your Xfinity equipment article. With that b
For the past 6 months ive been trying to contact zfinity to cancel my acc. No response
Hello im [Edited: "Personal Information"] ive tried contacting u through many means. I went back to my country (saudi arabia) before i went back i called you and u said that i can leave everything in the apartment and a person will pick it up so i travelled. After i travelled, ur website was no long
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See this support article for instructions making an Xfinity Store appointment; https://www.xfinity.com/support/articles/schedule-appointment-online
make an appt. to review my plan, etc.
Would like to make an appt. at the Jupiter location to review my service
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Good morning @user_sx6614, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the watch, but you have come to the right place for assistance with this issue. Coul
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and
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@laura632 that is a great question. The email won't be sent until the payment is made, and wanted to help get the proper expectations set up that once paid the Collections' info will be updated to "paid in full" or "satisfied". This typically updates
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
Question
@XfinityJustinM I apologize I don't know anything about this, I just found it while searching. I need help with my account and service, I need to speak with somebody, what would be the beat way for me to do so? Thank you for your help a
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
Question
I am dealing with the exact same thing right now. I cannot get them to take the tablet off of my account and stop paying for it. They were also charging me a fee for a phone line for the tablet which I finally got them to remove. Then every month I c
user_5t51t0
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Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
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