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I DM’d Xfinity and still didn’t get this issue resolved. Not a happy customer and it sounds like I’m not the only one!
Xfinity promotion [Edited]
During a phone call to Xfinity late July of this year I was asked about my wireless carrier. I told the agent I had Verizon and was happy. She told me that Xfinity wireless was very similar to Verizon and they were offering a $100 prepaid gift card per line if you transferred your line to Xfinity wi
Question
Hello, I am contacting you regarding my forum post and to ensure this matter is coordinated with the open FCC complaint and Florida Attorney General consumer complaint already filed. This issue involves: Improper service disconnection prior to t
Complaint
I am requesting the following information in writing: The work order number for installation at this address The contractor company name used Documentation of authorization for entry onto my gated, posted property My property is clearly marked No Trespassing. No notice was provided prior to entry. M
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Solutions for RCS "waiting for activation"
Its been three days, I can't approve any 2 factor authentications on any of my personal accounts. Spent hours on the phone with Xfinity mobile, tell me they will call back and never do. I made a really bad decision moving my service to them but thought I might check here if someone has a solution fo
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Devices
@user_uj551v my longest distance is to my Orbi and I think that's 35'. My new PC and it's wifi antennae are 18' or so with two walls separating them. I will try the different HZ like you suggested if I can. LOL answering your own post is awesome :)
First gen Xfinity pods
I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems
Question
Hello user_76pmz1 thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! We would love to help in any way that we can. I believe your post was intentionally ambiguous on certain details, which is fine.
Complaint
I am requesting the following information in writing: The work order number for installation at this address The contractor company name used Documentation of authorization for entry onto my gated, posted property My property is clearly marked No Trespassing. No notice was provided prior to entry. M
Question
Disgusted
I woke up this morning to an outage of my services ,after xfinity was in my neighborhood on Friday making "alleged " enhancements to the network. I am a remote worker and this is the second day in a row that I am unable to work due to this company's incompetence. The internet services that I pay for
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Customer Service
Hello, @user_pv8rg1 thank you for reaching out over Xfinity Forums. Working from home myself, I understand wanting to access to higher upload speeds. We are currently in the process of updating the networks in all of our footprint, and if you already
Trash internet
There is absolutely zero reason why anyone with residential internet that has over 1gbps should be capped at 40 mbps upload speeds. I get 120 mbps on upload speeds just on my cell phone off of the towers. Its pathetic and a rip off that xfinity doesnt even care about the complaints of their consumer
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@rita.1 What [Edited: "Language"] is a "TC Packet"?? Sounds made up, which is par for the course with the chat bots. I'm sick of not having any support for the prepaid NOW Services. I'm sure the tech will tell you that there is nothing wrong
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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Hello @user_05qztq, when you try logging into our site, what error message do you receive?
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
Question
Hey there, @1Starbrite, thanks for reaching out through Xfinity Forums regarding your connection. Are you still having concerns with your speeds? We would be happy to help with troubleshooting!
12 DB attenuator for Xfinity Enhanced Speed areas
My service area was recently upgraded to the enhanced speed tiers. Where can I acquire a 12 DB PAD (attenuator)? My concern is the UPLOAD & OFDMA. Channel 1-32 Download channels: -1 to 1 DB. OFDM is 1 DB for 611 MHZ OFDM is 3 DB for 803 MHZ UPLOAD 49-50 DB for 4 channels OFDMA 57 DB Xfinity my modem
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@user_z4lxa6 did you try using a router that allows you to disable IPv6? I just spent 3 hours with a supervisor technician trying an XB6, XB7, XB8, etc and we tried port forwarding, disabling firewall, manual port changes, etc everything we could thi
XB8 gateway issue
The XB8 firmware is blocking Xbox UDP traffic. My logs show FW.IPv6 forward drops, and the Xbox multiplayer test fails with error 0x000000000000000. I need IPv6 routing disabled or the IPv4-only gaming profile applied. When I search these forums there are a lot of people affected by this and Xfinity
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Sounds like a plan. This should not be something that changes on a reset. This post will stay open to feel free to check back in with an update later, and we can dig deeper into it if it is a continuing issue.
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
Question
Good evening, Annabelle2! Thanks for reaching out to us regarding your account transaction history. Rest assured, you have reached the right team to assist you! Have you tried following these steps below to view your older transactions?-Go to the Xfi
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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I am very glad to hear that information was helpful. If you have any further questions we are happy to assist you from here.
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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Hello user_b2zy8r thanks so much for taking the time to reach us here on our Xfinity Forums! Can you provide a little more context on this issue? Are you signed in directly through our Xfinity Appsuite, or using another email server such as Outlook o
XfinityAlfonso
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My e-mails on my computer come from mail and not my e-mail address
The e-mails I send from my computer say they are coming from voice mail. I want them to come from my e-mail address
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