Xfinity Community Forum

I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"

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Thanks for trying that, @user_mw8mkm. Here are some more direct instructions on how to send us a direct message, please take a look and see if it helps: How to: Direct messaging within the forum

XfinityFrank

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6 hours ago

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

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janelles1 Thanks for reaching out for help with updating your payment method. Are you needing to change it for a Mobile account, or your home services account?

XfinityEricB

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6 hours ago

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Updating payment method

have been looking for some way to change my credit card number for 20 minutes. shouldn't be this hard. does your Ai ever offer a representitive? Janelle [Edited: "Personal Information"] your system is now telling me that I'm entering a wrong phone number, tried 3 times.

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J

Updating payment method

have been looking for some way to change my credit card number for 20 minutes. shouldn't be this hard. does your Ai ever offer a representitive? Janelle [Edited: "Personal Information"] your system is now telling me that I'm entering a wrong phone number, tried 3 times.

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Sign-In and Account Management

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@XfinityAbel Happening again. Was fine a couple of hours ago but it's happening again

user_v08yyi

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6 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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U

This is happening again. Lots of money for poor quality of service

user_v08yyi

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6 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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well, I'm the one who started all this. Let me give you all an update. I had to upgrade my cable box (took almost a month to get one and it's twice as big and weighs less than the old box. And it came in a box that I could store my micro

user_7lptic

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6 hours ago

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where can i watch the Detroit Tigers this year

Tigers have moved but don't know where

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Hello and thank you for reaching out via our Xfinity Community Forums, user_7nj81t. No, that will not work. Your internet will cut off the day that you ask your services to end. However, we charge in advance for services so if you would like me to ta

XfinityChristy

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6 hours ago

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U

WiFi bill

I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?

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Yes I tried that too and nothing changed

user_mw8mkm

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6 hours ago

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U

Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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U

WiFi bill

I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?

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user_fdgtpf if you sign into www.xfinity.com go to "Billing and Pay" at the top of the page. Then select "Manage Payment methods." From here you can add, edit or remove payment methods as needed. If Auto Pay is enabled, delete the method that ha

XfinityJosephA

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6 hours ago

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Update payment method

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user_n0bgll Let's see if we can troubleshoot and resolve the issue for you here. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Supp

XfinityEricB

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6 hours ago

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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Does this link help?; https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

EG

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6 hours ago

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advanced security

where is setting for advanced security

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No. All it said was network damage and by their outage map it shows the same place every time.

Oldit2

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6 hours ago

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Outages

Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?

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So did it say that they were planned outages ?

EG

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6 hours ago

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O

Outages

Why are there so many internet outages - 2 today for about 7 hours - in Gilman Illinois?

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@XfinityPeterH Xfinity claims that Yahoo is an upgraded experience but that is just marketing [Edited: "Language"]. It is not an upgraded experience. It is filled with ads, obviously Xfinity customers hate it and there is a considerable amount of ad

user_c49d3a

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6 hours ago

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U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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U

No, I have spent an hour with a live agent and it is still not resolved. They said it would be escalated to Tier 2 team and would be sending me an email with an update after it was fixed. It is still not fixed.

user_n0bgll

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6 hours ago

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Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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x1 4K box availability

I was at the Deptford xfinity store location last week and they did not have any 4K boxes. I was told they would be in soon. I was given a business card by one of your reps. I tried calling this morning and got a message stating that the voicemail for this contact has not been setup. I sent an email

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X1

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Greetings @user_4mbl09 ,For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please fin

XfinityJustinM

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6 hours ago

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Technician Report

Requesting copy of technician report. Need to know if technician tested signal within my apartment.

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