Xfinity Community Forum

@user_7a1ra8 I put in my login and password and I can’t access my email If you are a new customer you won't have an email address. Comcast stopped giving them out a year ago. If you're not a new customer go here: https:/

Again

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15 hours ago

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How to access my Comcast’s email

I put in my login and password and I can’t access my email

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@user_6ntbev It can take up to 14 weeks after activating your service before getting a gift card that was a part of a promotion. If you only signed up over a week ago you would not see anything in the incentive tracker yet.

XfinityAbby

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15 hours ago

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

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Billing

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I'm not sure what you mean by what time I signed up over a week ago now I have Xfinity Internet and mobile

user_6ntbev

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15 hours ago

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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Good afternoon @user_c4lnvw, and thank you for reaching out on our Community Forums regarding your refund concerns-we appreciate you contacting us. To get started, may I please confirm whether your plan was successfully updated? Refunds are typically

XfinityAlyssaA

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15 hours ago

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Refund refused after plan change glitch — need escalation

Longtime customer (since December 2014) needing help with a billing dispute that multiple front-line agents have been unable to resolve. The issue: On February 1, 2026, I called to renew my plan after my prior promotion expired and agreed to new promotional pricing. Due to a technical glitch on Xfin

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Samsung TV and Xfinity Xi6-A box

I've seen posts over the last three years about how Samsung TVs are not connecting to Xfinity. Some blame Comcast, others point to WiFI protocols or security protocols on the internet. I would hope that Comcast has solved this problem by now, or at least can tell us what to do! I have an older model

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X1

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@XfinityOrlandoM What a horrible suggestion.

SgtPepper42

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15 hours ago

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400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

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2 No Shows in 2 Days

Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even rece

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Customer Service

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Hello @user_6ntbev thank you for reaching out on our community forum! Around what time did you sign up for Xfinity? Also was the incentive included in an internet promotion?

XfinityAbby

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15 hours ago

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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Thanks for taking the time to reach out @user_aqn7yl. Although we hate to see you go, you've reached the right place for assistance! If you could send our team a direct message with your full name, the name listed on the account (if different), and

XfinityQuemekia

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15 hours ago

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discontinue account

moved/ discontinue service at old address

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Refund refused after plan change glitch — need escalation

Longtime customer (since December 2014) needing help with a billing dispute that multiple front-line agents have been unable to resolve. The issue: On February 1, 2026, I called to renew my plan after my prior promotion expired and agreed to new promotional pricing. Due to a technical glitch on Xfin

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Billing

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4 months later and I just received the same offer

mary140

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Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

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syncing email ios

none of my iOS devices (iPad, iPhone, Macs) are syncing email. I stopped at my local Xfinity store and they said "it was above their pay grade". The email setting and server port are the same on all devices (Server Port 995). What can I do to update the settings on Comcast.net to make this work?

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Email

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ok, i sent a message

user_matt81

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Bury Cable Line

I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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Customer Service

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An excellent point @user_crlv6a!Rate changes in the case of some fees can and do change quarterly, and the totals billed for fees can vary based on the total billing amount for services, as many of those rates are not a flat fee, but calculated as an

XfinityCliff

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Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

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I've already checked with the tax authorities, and none of the above mentioned taxes or fees have changed at the municipal, state, or federal level. It appears that Xfinity increased them significantly unilaterally, since there is no other logical ex

user_crlv6a

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15 hours ago

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Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

Question

Hello, @user_u34skk thank you for taking time to reach out over Xfinity Forums. I understand how frustrating it can be when Apps freeze on the X1 set-top box, and have found that clearing my stored data on the X1 equipment typically clears issues wit

XfinityJustinC

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15 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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I will be happy to take a look in to this further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loca

XfinityJon

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Bury Cable Line

I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?

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Honestly, I don’t know! They have had other cable lines being buried on my street and so I don’t know what markings are for you guys and what are not.

user_matt81

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15 hours ago

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Bury Cable Line

I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?

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