Xfinity Community Forum

Internet service cancellation

Hello, I’d like to cancel my current Xfinity internet service under my name because I’ve moved out of the apartment. My former roommate will be setting up a new account/service separately under their own name for the same address. Could you please let me know the steps needed to cancel my service an

Question

•

Customer Service

22

2

0

No question was not answered

bobd111

replied

17 hours ago

to the conversation:

0

U

Line burial on my property

The burial of cable lines in my property looks absolutely ugly. Who can I talk to to do something about it?

Question

I need to talk to someone about my buried sprinkler system before they start the burial project

bobd111

commented

17 hours ago

to the conversation:

0

2

U

Line burial on my property

The burial of cable lines in my property looks absolutely ugly. Who can I talk to to do something about it?

Question

U

Thank you, I just sent a DM to Xfinity Support

user_xhn30e

replied

17 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

@XfinityRoberto I am having a similar problem. I did change my email PW. Got all my devices to work except Outlook on my PC computer. I am using Microsoft® Outlook® 2021 MSO (Version 2604 Build 16.0.19929.20172) 64-bit. The online

wgkohlman

replied

17 hours ago

to the conversation:

0

U

Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

Hi there, @user_pk69m4. Thanks for reaching out to us here on the Community Forum. We would be happy to assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,

XfinityFrank

commented

17 hours ago

to the conversation:

0

U

The Easement must be fixed or remover from my property ASAP

The ComCast easement is in my property at [Edited: "Personal Information"] and It's totally destroyed, the wires are exposed and interfiering in the way in and out of my house, I demand please get it fixed or remove it from my property ASAP...

Question

MrJoeHandyman Since the issues seems to be isolated to just a device and the service is working on others with zero issue it would be best to contact the device manufacture for help with the device.

XfinityPeterH

replied

17 hours ago

to the conversation:

0

Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

Question

Ok, so what needs to happen to resolve the issue? So far it's fine on my iPad. It is also fine on the same computer when using webmail or Mozilla's Thunderbird client. So the issue is something with how Outlook is trying to collect email, or some pr

MrJoeHandyman

replied

17 hours ago

to the conversation:

0

Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

Question

@user_74m3w6 We appreciate you reaching out to us over our Community Forums! I'm sorry to hear your first scheduled appointment was not completed as expected. Has your location ever had Comcast services before, or is it newly constructed?

XfinityMartyR

commented

17 hours ago

to the conversation:

0

U

Service Appointment Canceled and Misleading Texts

Had tech service appointment window of 3 PM to 5 PM this past Monday. Got a text right at 5 PM saying a tech was here and get ready to greet them. No call, no knock at the door. 10 minutes later get a text cancelling saying sorry we missed you. I took off work and sat around for hours waiting. Did n

Question

U

I just spent 5 hours doing chats, just today. I get about 40 minutes in and they cut me off and make me start over. This is out of the scope of what they have access to, considering I have done the same troubleshooting steps for 3 weeks (about 8 time

user_smuhof

replied

17 hours ago

to the conversation:

0

K

Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

Question

@user_00vtc6 This is a great question! You can update your payment method by logging into our free Xfinity App. Under bill settings is where you will be able to change your payment method. I have a link with those steps https://www.xfinity.com/suppor

XfinityKei

commented

17 hours ago

to the conversation:

0

U

payment method

How do I update my payment method?

Question

A

DM sent. But if you're unable to get someone here by Friday to bury it, I'm doing it myself.

alanjames1775

replied

17 hours ago

to the conversation:

0

A

Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

Question

user_xhn30e Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

replied

17 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are. Let’s run through a few things to help get them working again: Make sure the notification rules are

XfinityGabriel

commented

17 hours ago

to the conversation:

0

2

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

U

Service Appointment Canceled and Misleading Texts

Had tech service appointment window of 3 PM to 5 PM this past Monday. Got a text right at 5 PM saying a tech was here and get ready to greet them. No call, no knock at the door. 10 minutes later get a text cancelling saying sorry we missed you. I took off work and sat around for hours waiting. Did n

Question

•

Customer Service

11

1

0

Hi there and welcome to comcast @user_tq3v44. Thank you so much for reaching out to us regarding your account equipment concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full nam

XfinityRoberto

commented

17 hours ago

to the conversation:

0

U

Xfinity equipment

I have one router and 2 TVs. I’m paying for more. I don’t have the equipment anymore. It’s been 7 years. I’m sure they’ve been paid off by now.

Question

U

Do you have customer service records of me calling Xfinity customer service?

user_xhn30e

replied

17 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

U

It was a long time ago. I'm not sure if/when/how an approval confirmation was sent to me. I just know the customer service rep assured me that this change would be made.

user_xhn30e

replied

17 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

user_xhn30e Always a pleasure to help! I actually curious to find out if at the time of the request, were you sent the approval via text or email to modify the service?

XfinityTommy

replied

18 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question

U

Hi Tommy, thanks for replying. I could not find a confirmation of the service change

user_xhn30e

replied

18 hours ago

to the conversation:

0

U

Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

Question