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Need Help Adding MC50 $50 Virtual Prepaid Card Promo to My Order
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. I placed the order a few days ago, and my installati
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@user_8mem8z @XfinityJeff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Unreliable Wifi
We have significant issues on a daily basis with unstable wifi, affecting everything in the house.
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I returned the phone. The time to get proper support was too long. I was running out of my return period with Samsung. Rather than holding on to a phone I could not use, I sent it back. I will see how to proceed once my wifes phone in out of support.
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha
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Greetings, @user_ip8mi8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these service and billing issues. You have definitely come to the right place f
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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I have sent a direct message to Xfinity Support with the requested information. Please let me know if the promotion code can be added. Thank you!
Need Help Adding MC50 $50 Virtual Prepaid Card Promo to My Order
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. I placed the order a few days ago, and my installati
Question
Hello, thank you for your advice, I ended up removing one of the devices and so far we havent experienced any outages so this might be the solution.
Xfi Pods intermittently cutting out and reconnecting minutes later.
Hello, I have seen some other posts on this forum about Xfinity Xfi Pods periodically cutting out then reconnecting but I couldn't locate the necessary solution. I am experiencing this issue with my Xfi Pods currently, the connection to my Gateway is most always very good, but quite often my Xfi mes
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On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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Customer Service
user_qd0xyv, I'm running into the same thing! I moved my service from Verizon to Xfinity Monday November 10th. I was on with Xfinity about my internet billing and at that time the representative I was on with asked if I would be interested in moving
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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Cancel Peacock
I've canceled my Xfinity internet and have no active services with the company. Despite that, Peacock still says that my account is managed by Xfinity. How do I cancel this Peacock account entirely?
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Channels and Programming
Never received prepaid card
When I signed up for Xfinity mobile, I was promised a $500 prepaid gift card if I paid off my phone with my old carrier since the payoff amount was greater than $500. I have called at least 10 times, tried going into the store twice and have still not received a prepaid card.
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Devices
Difference in TV channels between existing Popular TV package and new TV Plus package
Channel TV Plus TV Premium Popular A&E x x A&E HD East (A&E) x x ACC Network x ACC Network x AFRO x x AMC x x AMC HD (AMC) x x American Heroes Channel (American Heroes) x American Heroes Channel HD (American Heroes) x Animal Planet x x Animal Planet HD (Animal Planet) x x ASPiRE HD (ASPiRE) x x AXS
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Channels and Programming
Hello nburmylo. Thank you for reaching out and sharing your experience with us here on our Xfinity Forums. I'm so sorry to read of the trouble you have been dealing with for your TV services. With all the resets to the cable box and troubleshooting s
X1 broadcast and steaming signal drops
We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav
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Having the same issue here! No solution to steps mentioned. Most “Comcast experts” revert to “send me a DM”. Had ANYONE found a solution?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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Unbelievable he is still working there. What astoundingly subpar service. Willfully malicious.
This is the worst service I have ever experienced Prabhav and Ankit
I went through three separate service agents. Each one dropped me. They each cut my internet without warning, willfully, to mess with me. I simply have never experienced such rude and unprofessional people. I asked for their employment ID, they didnt respond. They just shined me on. Xfinity: your ch
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If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
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Password change
Can’t enter my network with current password
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