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peacock wont activate
I have a account with xfinity. i used peacock and everything was fine.I just moved and my acount now says i dont have premuim. i tryed to activate it and it gives me an error that peacock is linked to another account . i only had that one account.
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Channels and Programming
Were you able to speak with our CSA team?
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Converted from no contract Business internet to no contract reidential and do not have residential account information
I have been working on this for weeks and weeks to no avail. Here is the issue but it is compounded by the fact that I am alos getting a redundant bill for residential service that covers same period as Bus Internet . But I have no access to reidential account. Here is the overcharge on no contract
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Billing
Good Morning I I am using the primary user login I do meet the requirements. I’ve used it for years, but I have not been able to use it for a year now
Xfinity Rewards
I am a gold member but I get this message (Sorry, you’re not eligible to redeem benefits) whenever I try to redeem any member benefits also I can not login to the Xfinity email. I need help?
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Reconnect service
My services were suspended due to late payment. A payment was made but I still do not have service.
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Customer Service
Hello, @user_b84san totally understand your frustration, and I'm sure it was not that agent's intention to make you feel this way. To set the proper expectation we try not to make you repeat steps as we understand this sometimes feels like a time was
Unprofessional Agent
Support contacted me because my internet has been unable to connect for the past two days. At the beginning of the call, I clearly explained that I had already tried every available internet outlet and completed the recommended troubleshooting steps multiple times, including through the AI chat. Des
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Good Morning, @user_3efm4w! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with redeeming membership rewards, it certainly is not what we want for our customers. Are y
Xfinity Rewards
I am a gold member but I get this message (Sorry, you’re not eligible to redeem benefits) whenever I try to redeem any member benefits also I can not login to the Xfinity email. I need help?
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Unprofessional Agent
Support contacted me because my internet has been unable to connect for the past two days. At the beginning of the call, I clearly explained that I had already tried every available internet outlet and completed the recommended troubleshooting steps multiple times, including through the AI chat. Des
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Customer Service
Xfinity Rewards
I am a gold member but I get this message (Sorry, you’re not eligible to redeem benefits) whenever I try to redeem any member benefits also I can not login to the Xfinity email. I need help?
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Customer Service
Fenixfae Hi there. Thank you for taking the time to share what you've been experiencing. We can certainly understand why you're frustrated. Based on what you've described, it sounds like there are several concerns, including being enrol
Billing and Payment issues with people refusing to help fix it for me
I was forced onto bulk wifi without my signature and without my knowledge. (Should be illegal but apparently that was the first overlooked). Then my 1GB speed wifi i was paying for, gets FORCED into 800mbps speed. (I watch it download, i am on that speed forcibly now). I am being charged $6/month ON
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user_a82f8r, I'm sorry for the miscommunication. This is being worked on. We will keep you posted.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_9mrkeq I appreciate you sending the direct message, I'll follow up with you there to continue assisting with the equipment concern.
Xfinity asking me to return equipment I don’t have
Hello, I recently cancelled an old account and opened a new one. The cancelled one had no equipment on it, and I don’t see anything when I click the email link stating to return equipment, however now they have started calling me. How can I resolve this? I don’t have any equipment. The chat assistan
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Hey, @user_3pt89q! How about we take a closer look at things and help in any way we can? You've come to a great place for support, and our Digital Care Team can address every concern dealing with your account, service(s), equipment, billing and more!
Hidden fees ,
First off paying over 198$ for cable is redundant with a camera??? Seriously? Then you bill me again after you forcefully take money out my account bill me again immediately about next months bill and that being over $300… bro come get your stuff I’d rather get internet and pay for streaming service
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@XfinityThomasC Read the whole thread! Responses like this are the problem. Waste of time. We have ALL TRIED ALL OF THAT! It’s a “known problem” that customers are asked to just accept and get zero compensation for unusable service.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_9mrkeq I appreciate the confirmation that you did get a streaming box at one point, and if you were told you didn't need to return it in a chat when being sent I completely understand that not being on your radar as something that may cause iss
Xfinity asking me to return equipment I don’t have
Hello, I recently cancelled an old account and opened a new one. The cancelled one had no equipment on it, and I don’t see anything when I click the email link stating to return equipment, however now they have started calling me. How can I resolve this? I don’t have any equipment. The chat assistan
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Starter kit stolen
It seems like my Internet starter kit was stolen from my porch before I could pick it up, as it was delivered while I was at work. What can I do to get a new Starter Kit dispatched, or preferably, pick one up from an Xfinity Store?
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Customer Service
user_fgbavi Hi there! Thanks for reaching out. Once a payment has been made, it can take up to 24 hours for your services to be automatically restored, depending on how the payment was made and when it was processed. If your servi
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Reconnect service
My services were suspended due to late payment. A payment was made but I still do not have service.
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