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@hsciii, Hello! I completely understand the concern, and I want to clarify how the process works. We can only access a customer’s account after they join us in a private message. Until you provide your account information in that secure space,
chat in app
I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?
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I am confused. You are a service expert but you also have access to my account information? Thanks, not meaning to be rude just curious how this works giving personal info.
chat in app
I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?
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They still suck switch to icloud.com
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank you for letting us know how this experience has made you feel @user_ts5soh. Unfortunately the policy for the shipping address to be the same as the service address and cannot be changed is to protect your account. We are unable to make changes
Unable to buy a new phone since I moved
Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I
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Do not pay for Xfinity Now Pass it’s a 3rd Party Scam
I paid for Xfinity WiFi Now Pass and they stopped giving service. I think it’s a chop shop. You buy it once or twice and give you service just to bait you in and then just take your money and cancel your service without anyone to talk to for help. It’s a cash grab and they are only using Xfinity tow
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Customer Service
Hey @user_1fx684, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Membership. I would be more than happy to offer my assistance lookin
Membership Rewards is totally broken
Whenever I go to access "new" rewards Thursday AM (EST), there are no new rewards to be seen. Then I get a notification next day about the reward, and it's there, but already sold out. I think the only thing Xfinity is actually "providing" now is sweepstakes entries and JPEGs I could get anywhere el
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Membership Rewards is totally broken
Whenever I go to access "new" rewards Thursday AM (EST), there are no new rewards to be seen. Then I get a notification next day about the reward, and it's there, but already sold out. I think the only thing Xfinity is actually "providing" now is sweepstakes entries and JPEGs I could get anywhere el
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Customer Service
@user_1ejo2x Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing, as a customer and a property owner myself I would not be happy if I had a downed cable line on my property. Generally, once you reach out t
Complaint
After several contacts In One yesterday ensuring me that they would email me some type of case number and they did not., I still have a cable running across my yard that was placed there in October 2025. It has not been buried yet and six months I believe in my opinion is way too long my efforts to
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Great to hear, if you need anything further please let us know. We are here to help!
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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@jazzbone If you'd like our team to take a look at the account at all we certainly can. You can also provide any feedback you'd like to provide to us. Without getting into the account I cannot say for sure what happened or the reasoning your line got
Tech visit survey
My internet and cable service was out for 24 hours from approximately 2:00 PM EST on March 2 until the March 3. A technician visited on March 3rd, and found that someone from Xfinity had disconnected the cable from the street to my house, and had put a terminator in its place. The tech reconnected i
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Complaint
After several contacts In One yesterday ensuring me that they would email me some type of case number and they did not., I still have a cable running across my yard that was placed there in October 2025. It has not been buried yet and six months I believe in my opinion is way too long my efforts to
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Customer Service
@thetallguyyy Thanks for reaching out to us we sure would hate to lose you as a customer but we understand your concerns. When it comes to the coax cables in your home, Xfinity doesn't do any type of wall fishing, so if you needed wall fishing for co
Finally Switching to AT&T Fiber!
Holy cow! I've spent years convincing my elderly grandmother that AT&T isn't completely evil. That was the only thing holding us back. She has finally agreed to switch to AT&T fiber. I'm so tired of coaxial cables. It's such a horrible medium. Even if Comcast/Xfinity installs everything perfectly, w
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Hello @user_wt145r as our Forums expert @Again mentioned we cannot delete your profile and you can turn off notifications to not receive emails about it. These profiles are automatically created as part of your Xfinity ID. Whether you choose to use f
Please help
Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please.
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@Aziz_313 Thanks for reaching out to us, we do apologize for any inconvenience you're having. Depending on how you're running your speed test, you may not get an accurate reading if you're doing it via Wi-Fi, the best way to determine if your
Download speed is not as advertised
I signed up with Xfinity understanding that we had an agreement that i would get roughly or close ~1gigabit per sec download speeds but after continuously and rigorously checking the speed I'm averaging 300 Mbs ~ 500 Mbs. Mind you I am testing on a 2025 Asus ROG Strix Scar 18" 2025 model, monster of
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user_7kfwf8 Are you trying to access the email through our app, website, or through a third party app like Outlook?
Keep having to reset my email password every couple of days
I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my passwor
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Just a note in regarding this issue. Mine started working again. Took a little over a day and it started working fine. Samsung A36.
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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Internet Issues w No Fix
[Edited: "Personal Information"] Email [Edited: "Personal Information"] I've been having horrible internet issues for over a year now. From lagging, buffering not connecting,staying connected and download/upload speed to slow to stream. It happens to everything connected to the internet even hard wi
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Customer Service
jrjudybug Hi there! The easiest way to get you logged into your account is by going here . Please let us know if you have any trouble from there.
XfinityBenjaminM
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7 hours ago
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Log in
How do I log in to my account
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