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U

I can't log in to get my ESPN unlimited included,help me please.

user_igqeip

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2 hours ago

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ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a

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U

Done. Hope this gets us somewhere. Thank you again.

user_kco4xy

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2 hours ago

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U
Unable to reset login password, "Something unexpected happened" message repeatedly.

After receiving notices from legit web monitoring services in the past week that my Xfinity email login pw may have been compromised, I've been trying to reset that password. But every time I do, regardless of browser, laptop, phone, etc., I eventually get the message "Something unexpected happened"

Question

Hello @user_jkk5ey, thanks for taking the time to reach out. Please rest assured that our engineering teams are completely focused on this widespread interruption. They are working diligently to get everything back online and running smoothly for you

XfinityQuemekia

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2 hours ago

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TV out

Tv just buffers. No picture.

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Thanks for joining us here in Xfinity Forums, @user_p16ilg, about your cable programming. There was a known issue that has since resolved. Are you able to recheck your programming for me and let me know if its back up? If it's not, please unplug your

XfinityLinda

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2 hours ago

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Cable tv

All my cable tv channels are not working.

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Hey there user_peb68o, thanks for taking the time to post here on the community forums! There was a national issue with the TV service earlier today that may have been related, but we're receiving word from many customers that their service has been

XfinitySean

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2 hours ago

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U
No TV connection

I have had internet all day, but the TV connection has been lost since 5am this morning. What is going on and why can't I just talk to a real human being? This is crazy with all the money we spend on this service and you can't get anyone to help.

Question

user_6cw0fj We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, was there a particular reason yo

XfinityMartyR

 commented 

2 hours ago

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Internet activations

My internet has cancelled, I called last week and need to reactivate. I need to speak to a customer service

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@ddafoe You have to wait for Comcast to send you an invitation to make the move.  That email will have a link for you to follow to make the transition.  Here is some information about it: https://www.xfinity.com/support/articles/yahoo-em

Latoque

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2 hours ago

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comcast.net

why can i not access my comcast.net email

Question

Thanks for reaching out here on the community forums, user_jjlgzu! I'm sorry to hear that you're running into issues with your internet service. To get a better idea of what's happening, can you provide some more details about the issue, such as how

XfinitySean

 commented 

2 hours ago

 to the conversation: 

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Not working

Internet, not working

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U
Peacock Offer

I received an email with this: INCLUDED WITH YOUR XFINITY MEMBERSHIP Your summer glow-up starts withclaiming your Peacock perk As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk. Redeem your

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Customer Service

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Can someone please give the a REAL customer service number?

user_nt3m49

 commented 

2 hours ago

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U
Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec

Question

We are glad to hear everything is back on. Was there anything else we could assist you with at this time?

XfinityJon

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2 hours ago

 to the conversation: 

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U
TV not working

My tv is not working on showing three dots where is the 1800 or tech support

Question

U
Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec

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X1

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We appreciate you taking the time to meet us here in our community, @user_i1zsem. It sounds like your promotional pricing may have come to an end. I can say we have great offers for 12, 24 or 60 months, but we don't have "for life" offers. We're sorr

XfinityLinda

 commented 

2 hours ago

 to the conversation: 

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Locked for life (not I guess)

Umm my bill has been about $50 and I was told when I signed up the rate was “locked for life” today it is $104 js this Xfinity or is this just part of America getting greater by the second

Question

Hello @user_aded68 and thanks for posting on our Xfinity Community forums!If you are having difficulties with the App, it would be helpful to have a bit of additional details as to what your seeing. Without giving away any personal information, is t

XfinityCliff

 commented 

2 hours ago

 to the conversation: 

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Internet

I’m trying to setup a payment but it won’t let me on the app

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U
URGENT: service cancelation request

Dear xfinity Customer Service, I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026. I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differenc

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Customer Service

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Hey there user_413c3e, we appreciate you reaching out here on the community forums! There was a national issue with the TV service earlier today, but we're receiving word from many customers that their service has been restored. Are you still experie

XfinitySean

 commented 

2 hours ago

 to the conversation: 

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U
Cable TV

No channels are available. Tried unplugging and resetting.

Question

B
Wire down, but I am not a customer

A tree fell and took down a wire running from my house to the utility pole on the street, and it's now laying on my yard. The wire has a Comcast tag on it. I currently get internet via AT&T; the Comcast hookup was used by the previous owners but is no longer in use. Now that it's broken, this wire n

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Customer Service

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U
Need help with internet

Can't get through to an agent due to a tv outage in my area but im calling about my internet i can't even get through

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Customer Service

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U

Yes, back on. Thank you!

user_8kg8of

 replied 

2 hours ago

 to the conversation: 

0

U
TV not working

My tv is not working on showing three dots where is the 1800 or tech support

Question

Hi @user_4ijjdu! Please rest assured, you can skip the troubleshooting and reporting steps for now. Our engineering teams are already fully on top of this widespread interruption and are working hard to get everything back up and running smoothly for

XfinityQuemekia

 replied 

2 hours ago

 to the conversation: 

0

U
My cable TV is not working

shut tv off and turned on again, getting to try layer?

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