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GSearer, Hi there! Thanks for reaching out. Are you still experiencing issues with receiving emails on Outlook?
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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user_kxh759 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how
Deadline to claim free mobile line included with my internet plan
the ad says 90 days from purchase of internet plan to purchase but nowhere in my online account portal or xfinity app has such info. Live agents provided confusing different answers: some says days, some says ASAP to secure the offer. Can you help to confirm? I heard of many stories on xfinity not h
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Good morning @Zebrasnot it is normal to get a new account number anytime you move. Our account numbers are associated with postal addresses. If your address changes, your account number will change. We'd be happy to work on getting your purchas
OnDemand Purchases
Customer for over 15 years. We moved 09.27.2025. We made several OnDemand movie purchases at the old address. They did NOT transfer to the new address. Not sure why. Immediately upon moving to the new address we had quality issues. Was advised to take in our cable box and get a new one. We also disc
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Thanks for reaching out, have you went through any trouble steps with your device to resync your e-mail to your third party e-mail program
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines
So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom
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Devices
kvolner Thanks for keeping us updated. To confirm was that the last issue that needed to be resolved?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Good morning @pamfdz13, congrats on your new place. WE would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Mess
stolen equipment
I am moving into an apartment on Saturday, December 20th. I had my equipment delivered today and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen but I couldn’t find it anywhere, I talked
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user_89fgle Hello! Thank you for reaching out to us. You should be able to view your Forums profile and disable your account.
I want to be deleted from this community forum. I accidentally joined.
How do I unsubscribe from this community! I accidentally joined.
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Hi there and welcome to Comcast @user_6vqfdv. I am sorry to hear that you are having troubles with your Xfinity mobile account. You are in the right place and we are happy to take a look at the account for you. Please send us a direct chat message w
Billing Dispute, Unauthorized Charges, and Device Unlock Request
Dear Xfinity Mobile Support Team, I am writing to formally raise a complaint regarding ongoing billing issues, unresolved refund requests, and a device lock concern related to my Xfinity Mobile line. I initially accepted an offer for a free mobile line from Xfinity and activated the service under th
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Have you migrated your email to Yahoo? @user_5bn7h1
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_0f1owg We appreciate you reaching out about your device showing locked on our end after buying it from Samsung directly. We would be happy to put in a ticket to look into why our system shows it's locked. Can you send us a direct message with yo
S25 ultra unlocked but locked on xfinitys end
So I bought a s25 ultra through Samsungs website during cyber Monday so I got a pretty good deal on it. I took it to Xfinity yesterday so they can upgrade one of my lines. When they ran the IMEI 1 & 2 in their system it kept saying “Device is compatible but locked”. They stated I would have to reach
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Zero credits for new phone... Past frozen credit may have caused this problem. ULTIMATE ESCALATION IS REQUIRED TO FIX THIS!
Dumb customer representatives cannot seem to solve this problem... I was going to be less mean about my complaint but not anymore... My credit score been unfrozen for months and I've been able to finance phones for years through Xfinity. Either allow me to do it again or lose a mobile customer. You'
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Plan
@chiefc911 Found the Direct Message deal. It's the freaking "Comment" icon. There is no "Pencil" icon, @XfinityJorge. The "pencil" icon: When you click on the comment bubble, it opens the DM area, and next to Conversations is the pencil
How to Reach Executive Relations Team...
I have spent four hours over the past three days trying to resolve a critical speed/near outage condition with my wife's Internet in Florida. I am in North Carolina. She's been having intermittent problems with generating and participating in Zoom calls for three months. She finally called me in tea
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My account won’t activate
My new modem is set up but my account won’t activate
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Customer Service
OnDemand Purchases
Customer for over 15 years. We moved 09.27.2025. We made several OnDemand movie purchases at the old address. They did NOT transfer to the new address. Not sure why. Immediately upon moving to the new address we had quality issues. Was advised to take in our cable box and get a new one. We also disc
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Customer Service
stolen equipment
I am moving into an apartment on Saturday, December 20th. I had my equipment delivered today and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen but I couldn’t find it anywhere, I talked
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Customer Service
Good morning, @user_7ljhix! We've been checking in with you periodically over DM, but I haven't heard from you recently, so I wanted to stop by and leave a public comment for the sake of the community (and so that maybe tagging your username would se
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New construction - cable appears to be connected, but support says construction is still required
Hello, I have a new construction home that needs internet service. I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures bel
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