Xfinity Community Forum

Just want to unlock my own phone

I’ve contacted customer service many times. Everyone keeps telling me the phone is already unlocked, but the truth is, it is still locked！！！

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Devices

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@jarrod_l @XfinityMartyR Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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6 hours ago

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J

Packet loss yet again after storm outage

Recently, we had a huge storm here in Northern California that affected service connections, during which there was an outage. The outage was fixed, but now I am back to square 1 again with the intermittent packet loss based on one of the nodes along Comcast's path. I also noticed my modem is having

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That is great to hear @user_igwru8.

XfinityJeff

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6 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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@user_imntcq First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to ch

EG

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6 hours ago

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U

Internet

Checking to see if my internet is down

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user_a1wm1d Hello! Thank you for reaching out to us here on our Community Forum. You should be able to reach a live representative even using the Xfinity Assistant by entering a message 'Speak to a Representative', which should route you to an agent

XfinityBenjaminM

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6 hours ago

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How do I speak to a real person to ask questions?

I cannot get beyond the Xfinity chat AI which is not answering my questions and not connecting me through to a real live person to speak to. I cannot find any phone numbers to ring. How can I get to talk to a person to ask my questions? I had 2 queries - firstly about my bill hiking up in price and

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Good morning @user_z0h6sn, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the message, so we could respond, I hope this message finds you both well. I am sorry to hear that you have yet to receive the XB10 mo

XfinityJeff

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6 hours ago

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Xb10 availability

hello - I wanted to inquire about the availability of the XB10 modem for my home? We spoke with the ground team, that retrofitted our outdoor box, back last summer, to achieve the 10gb speeds. Yet, we still don’t have the modem. Please advise on availability. Thank you

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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6 hours ago

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U

Modem blinking orange and green

There was some services being done recently in our area and haven’t had an issue until today when my XB7 modem just started blinking orange and green lights. There have been moments when it’s solid white and solid red. I’ve tried power cycling the modem and made sure that all the connections were pl

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Why does the same equipment that I have had for years increase in price? If anything, they should depreciate and go down in price. Could you please explain what increase in costs to Comcast for this equipment made you pass it on to your customers?

tbill1

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6 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Hello, @Hexabaum! It sounds like you are experiencing a "Limited Access" or "Purchases Only" mode on your Roku. This typically occurs when the Xfinity Stream app fails to verify that the Roku is connected to your home Xfinity internet network, or whe

XfinitySara

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6 hours ago

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H

Roku stick with Xfinity streaming app shows no streaming content available, only items purchased

Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t

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U

Thank you so much. Using the incognito browser finally worked. My folders dumped into my inbox, but at least I have my email back. Thank you again.

user_igwru8

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6 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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U

Cancel service

I am moving somewhere where WiFi is already set up. I need to cancel my current WiFi service.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Xb10 availability

hello - I wanted to inquire about the availability of the XB10 modem for my home? We spoke with the ground team, that retrofitted our outdoor box, back last summer, to achieve the 10gb speeds. Yet, we still don’t have the modem. Please advise on availability. Thank you

Question

U

How do I speak to a real person to ask questions?

I cannot get beyond the Xfinity chat AI which is not answering my questions and not connecting me through to a real live person to speak to. I cannot find any phone numbers to ring. How can I get to talk to a person to ask my questions? I had 2 queries - firstly about my bill hiking up in price and

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Customer Service

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user_bm4v0m, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of getting you that label so you can return that device since it is not showing up online for you. You've come to the right place. Our tea

XfinityGabriel

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6 hours ago

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U

Return Label

I need to print a return label but the device I need to return is not listed when I got to xfinity.com/returns.

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U

So have I, restarted phone, reset network, no outage, without WiFi calling....my phone would be a paperweight because I have no cellular service....only WiFi calling my bill is always paid before the date due tho...but where did my service go?

user_hh46we

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6 hours ago

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U

stuck in sos mode for over a month

need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back

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H

I noticed that when installing and signing into the app on a smart tv (samsung) I get an additional prompt to name the device - that prompt does not show on the roku sticks - Should that prompt happen on Roku sticks? Also, using a web browser and l

Hexabaum

commented

6 hours ago

to the conversation:

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H

Roku stick with Xfinity streaming app shows no streaming content available, only items purchased

Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t

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Hello and thank you for taking the time to report this concern, @user_nipcc7. I'm sorry to hear about the trouble you had while addressing your billing issues, and I'd love to see what else our team can do to help :) We do have a process for sending

XfinitySara

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6 hours ago

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U

Xfinity Store Feedback

I would like to file a formal complaint against the Greenwood, IN store. I went into the Greenwood, IN store yesterday 1/1/2026 after going through live chat the previous night. I was trying to figure out why my bill had jumped 20 plus dollars and the live chat person was confusing me and was very h

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NomoRobo no longer supports Xfinity VOIP in 2026

According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text

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Home Phone Features

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Xfinity Store Feedback

I would like to file a formal complaint against the Greenwood, IN store. I went into the Greenwood, IN store yesterday 1/1/2026 after going through live chat the previous night. I was trying to figure out why my bill had jumped 20 plus dollars and the live chat person was confusing me and was very h

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Customer Service

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Hello dinoaise! Thank you for connecting with us on our Xfinity Forums. I know moving can create a lot of chaos in life and things will get misplaced. I'm sorry that the modem is lost at this time. I would be happy to open a research ticket for us to

XfinityPaula

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6 hours ago

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D

Return Modem

My family recently got the new xfi modem and I was notified to return our old xb3 modem but after moving, it got lost in all the boxes, donations, etc.. We were not able to find it. How do I go about this?

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