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@XfinityThomasA Are you able to delete all carts associated with my address? I'm having trouble checking out different options and there are items stuck in there I cannot get rid of.
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@user_ny2gfg Thanks for confirming! I would be happy to look into the ad issue on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessar
Streamsaver Disney+ Hulu no adds not working
I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne
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Billing issues, poor service and basic operations [Edited]
I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason
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Customer Service
So it is an option? ??? what happened if I do not migrate?
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
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It could be either as you have the ability make any email address your primary for the account. I would try both if you're not sure.
Peacock problems activating
So I'm over at www.xfinity.com/yoursubscriptions and it says "Activatation required" and "activate'. I hit the "activate" button to head to get the new pop up that says "active peacock premium" which takes me to https://www.peacocktv.com/partner/failure. I'm not sure why I'm getting the failure mess
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I haven’t any ads had any so far
Streamsaver Disney+ Hulu no adds not working
I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne
Question
@XfinitySara Yes, like what is shown there. It took me a while to get there because of all the errors. But once I did, that took care of it!
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@EG I'll post updates as we make progress
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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@XfinityRaul Thank you. Just sent a note to support.
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
Question
@user_3qn4yq We would be happy to take another look at this issue for you! This would be the best steps to get this resolved for you. Since it has been a few days, if you can please reach back out.
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
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I've been having this same issue for three weeks. I never received an activation email and there is nothing to click to activate hulu or Disney+ when I go to xfinity.com/your subscriptions. Today Xfinity resubmitted my plan and I still got no
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
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I have already done this, but it did not work. Any other suggestions?
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
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Oh, excellent, @DreamSayerZ! Like what's seen here? Glad to hear that worked. Let us know if you need anything else! We remain here for you :)
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@XfinitySara I think I figured it out. My inactive account was set as default. I made current account active and unlinked the old accounts.
Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question
@user_3qn4yq Thanks for reaching back out! I would be happy to check on the outside wiring issue for you. Can you please reach out through Direct Message with your full name and address, so we can look into this for you?
Burying a cable
Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?
Question
Oh, no! Thanks for meeting us here in our community about your WiFi extender order, @DM145. You're right, it shouldn't take that long unless they are on backorder, but you would've been notified. I'll be happy to look into this for you. In order to d
Long Shipping Time for WiFi Extender
I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days
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DreamSayerZ - Thank you so much for taking the time to share those steps with the community! We truly appreciate you contributing in a way that helps other readers—it really reflects the spirit of the Xfinity Forums. We’re grateful to hav
XfinityThomasA
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Trouble with my account
I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone
Question