Xfinity Community Forum

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I need to cancel service

We have cancelled service and I am still being billed

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Customer Service

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I need to cancel my most recent payment like asap

I need to cancel that payment and repay with a new payment method

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Sign-In and Account Management

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... trying to get a response from 75.75.75.76 ... Note that 75.75.75.76 is not valid, and the videos you posted do not display. Also, Comcast/Xfinity's IPv4 DNS addresses are 75.75.75.75 and 75.75.76.76, and the IPv6 addresses are 2001:558:feed::1 a

BruceW

commented

7 hours ago

to the conversation:

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dns issues

Comcast National DNS servers are unable to cope with requests, this statred in Atlanta december 2025, Daily I get up to 30000 corrected errors, T3 timeouts and rebooting my modem manually I sometimes have to do it multiple times. as DHCP fails Looking deeper into the issue my packets are getting los

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Is there a way to attach photos here? If not, my supporting evidence of steps I've taken and status showing on the television (screenshots) won't be able to help you. Emailing is best.

user_9d84ym

replied

7 hours ago

to the conversation:

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

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Hi - No one has followed through to help me, despite numerous very long chats where they weren't able to think outside of the box and after I said to escalate, told me they'd have someone call me (no one ever did). The rating of "1" got me an email,

user_9d84ym

replied

7 hours ago

to the conversation:

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

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Change outbound caller ID name I would like to change my outbound caller id from the name on my account to a different name. Thank you.

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Devices

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Late fees

How can anyone catch up the bill with all the late fees & reconnect fees? Let alone my internet bill is sky high!!

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Billing

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Cannot upgrade to unlimited data

Title. Website on 4 different browsers, all on two different computers, 1 laptop, and one phone does not allow me to upgrade to unlimited data. Website continues to return "sorry, this line of business is not currently available due to a temporary error. please try again shortly"

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Customer Service

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user_iy14xt Thank you for reaching out! Have you tried using the Xfinity app to help troubleshoot your TV concerns? Troubleshooting your Xfinity TV service using the Xfinity appOpen the app.Tap the Services tab.Tap Troubleshoot TV issues

XfinityMartyR

replied

8 hours ago

to the conversation:

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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@user_u34skk I agree, comcast is the issue, though still using their internet connection. We tried D+ straight thru app on our Samsung a week ago. No problem, except paying $12.99 for commercials. Still cancelled and will wait for promo in the futu

user_okltjr

replied

8 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Not able to stream

Hi. I wanted to tell you of my experience with Xfinity. I have been a customer since 2012. I recently switched from Xfinity internet to a local fiber network with the hopes of returning to Xfinity tv and stopping my streaming services. I was told by Xfinity on the phone that was possible with no pro

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Customer Service

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Access Comcast.net Email [Edited]

I need to access my comcast.net email [Title Edited: "Personal Information - Email Address"]

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Email

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thank you - I did what you asked

user_5uztpd

replied

8 hours ago

to the conversation:

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I'd like to contact someone about establishing a new service connection

How do I get someone from Xfinitiy to establish a connection from the cable in the street (overhead on a pole) to my house? I've already received the "box" but obviously no internet/cable is working without a service connection. Address is [Edited: "Personal Information"]. thank you.

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Internet Line Ground Cable Arcing

Internet ground cable is arcing against house. This needs to fixed immediately it is a fire hazard.

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Customer Service

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@user_5uztpd Our team can assist with getting an appointment set up for a professional installation if your address has never had service. If you could please send me a DM with your first and last name along with your full-service address, we can get

XfinityBradM

commented

8 hours ago

to the conversation:

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I'd like to contact someone about establishing a new service connection

How do I get someone from Xfinitiy to establish a connection from the cable in the street (overhead on a pole) to my house? I've already received the "box" but obviously no internet/cable is working without a service connection. Address is [Edited: "Personal Information"]. thank you.

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@user_6zmzhi Thanks for reaching out to us, this link has great information on how to manage your payment methods. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

XfinityOrlandoM

commented

8 hours ago

to the conversation:

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Auto pay change

I need to change the credit card I use with auto pay

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Someone to contact me/phone call

Need to speak with Now mobile agent.

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Plan

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Auto pay change

I need to change the credit card I use with auto pay

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Billing

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help to discontinue voice Xfinity mail

I simply want my Comsat/Xfinity voice mail stopped. My land line phone doesn't ring, I'm not always on my computer and trying to get help from customer service is such a heavy lift with Comcast today. I waited 45 minutes for help ...and then nobody came back. So frustrated with Comcast.

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Home Phone Features

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why my folders didn't migrate to yahoo?

Didn't know my emails were being transferred to Yahoo until late April. My folders/mailbhoxes didn't survive the transfer. Anybody with similar tragedy?

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Email

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