Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (441K)
port forwarding
I have gone throught the steps outlined to forward a port through the xFi application. It doesn't appear to be working. A test of open ports indicates it is still closed and I am unable to access the application on that port.
Question
•
Your Home Network
Internet disruptions for 4 days
Last week Wednesday, Thursday, and Friday, and now today Monday my service has went out. How much longer is this going to continue to happen and what are you going to do so it doesn’t keep happening?
Question
•
Your Home Network
@Slipknot303 Let's take a look at the account together to confirm the speeds you are subscribed to. That helps us determine if it is an issue with your package, or if we need to troubleshoot your connection. Can you please send us a Direct Message in
Not getting the speed I paid for - chat is no help
Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi
Question
@XfinityChristy Then why does it come and go. Hasd the same issue then the local weather began showing agin then last week back to national no local. My location is Harrisburg,PA which shows in the set up
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
Question
Trade-in phone lost in transit - WHAT CAN I DO?
Hey - anyone gone trough this? I've sent 2 phones (trade-in) at the same time, from the same USPS location (in FL) to the same address Assurant in TX. One of them got there and the other one was never checked-in. Opened a 'research case' through USPS. They called me and closed the case in the same d
Question
•
Devices
user_mcs2x6 Thanks for reaching out to us for help today with getting the line issue addressed for you. We are happy to help get the line back where it should be as quickly as possible for you to make it safer for your home, and neighbors. I'll need
Downed Comcast Line
There is a downed comcast line acting as tripping hazard near [Edited: "Personal Information"] and [Edited: "Personal Information"].
Question
No dial tone
I got a new modem and now my phone doesn’t have a dial tone
Question
•
Home Phone Service & Equipment
I need to talk to a live person with a heartbeat not AI [Edited]
We never get the speed we are paying for and now have had several disruptions in service over the last 3 days. This is after they did recent service "upgrades" in the area in the last month. I work from home and can not continue with the service interruptions. How can I speak with a real live person
Question
•
Customer Service
Hi there, @user_mnnr3m! Thanks for reaching out to us here on the Community Forum. We understand that fee increases can be difficult. I want to let you know that you can read more about the Broadcast TV and other fees here : https://www.xfinity.com/s
Why is the broadcast TV fee so high and continues to get higher? What is the endgame to this?
The broadcast TV fee continues to climb. Most recently it climbed from $29.70 to $36.90 on my bill for basic cable. This is a 24% increase and it now well higher than the cost of the cable service that I pay to Xfinity. This is a charge that the networks charge cable companies for their services tha
Question
xfinity app today: Original confirmation email:
Not getting the speed I paid for - chat is no help
Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi
Question
Attached screenshots of the original email, and xfinity app from today. I am only getting 400 Mbps currently. Looking back at billing history, it only had one month where it didn't list a speed at all, all others were 400. The price matched wh
Not getting the speed I paid for - chat is no help
Help me customer service, you're my only hope. On Aug 30th, 2025, I received the confirmation email of my service upgrade to 2Gig with a 5 year guaranteed rate of $85. I noticed recently that my service has been downgraded to 400 Mbps without notice. My xfinity app thinks I still have the 2Gig servi
Question
@XfinityAmira I meant to say I do not think this will work again. As I have stated any Xfinity app does not work behind my "router" (Meraki) Xfinity Stream App on LG TVs, Roku's and the Xfinity Mobile App. They only work if they are con
Xfinity Stream App not working
Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin
Question
How Do I Update My Email Account? [Edited]
been told I must update my email account or I will loose it; How do I update my account?
Question
•
Trying to have the pedestal in my front yard that was placed by Comcast, replaced or removed. All the pedestals in the neighborhood are in deplorable condition which leaves me to believe that they are no longer necessary. If they were a liability or
Xfinity Mobile Address for Formal Complaint
I connected with Xfinity via online chat to purchase a new phone and watch. They offered me $400 discount off the phone and $300 discount off the watch. Apparently, the CSR either did not enter this correctly or gave me an offer that I didn't qualify for. Either way, it was their fault, not mine. Th
Question
user_68ryrn Hello! Thank you for reaching out to us here on our Community forum. Thank you for notifying us about the low-hanging line; we'll be happy to alert our Maintenance Team. When you can, please send a Direct Message with your full name and a
XfinityBenjaminM
commented
5 hours ago
to the conversation:
0
0
Low hanging wires in neighborhood
There are low hanging Comcast wires in my neighborhood. NOT at my address. I have a 5th wheel camper that cannot go under the wires without concern of contacting my solar panels. I have placed multiple service requests as well as contacted my county who has also placed requests. This must be taken c
Question