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user_2p9da Thanks for reaching out to us here on Forums for assistance with closing your account. Sorry to hear you will be leaving us, but we can assist you with getting the account closed. Can you send us a direct message with your full name,
Fastest Way to Cancel [Edited]
What is the fastest way to cancel Xfinity without them claiming I have to pay a prorated amount to them. Do I want to turn in my stuff on the last payment date? I just want to be done and move on to something better because Xfinity is just not my home. Its not for me. It needs to be dropped immediat
Question
Hello @user_glu1du On March 31, 2026, at 5:59 p.m. Eastern Time (ET), Comcast’s agreement with E. W. Scripps to carry its programming expired. As a result, E. W. Scripps’s programming can no longer be carried by Xfinity or Comcast Busine
When will we get Fox 13 back on Xfinity?
Our local Fox 13 has been off Xfinity for too long now. It’s the channel I watch the most. I have cable so I don’t have to bother with an antenna or 20 different ways of getting the channels I want. I hav cable so I can record. This is ridiculous and frustrating.
Question
user_9hfhzw Hi there! Our team can definitely help you with that! However, it would not be printed on the bill until your next cycle generates. Can you initiate a direct message and start with your full name and address? To start a dire
Adding name to bill for residency
Good morning, Just looking for a simple proof of residency. Looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
Question
user_ks11js Did the link from @Again assist you with accessing your email or did you still need further assistance? We are happy to help if needed.
I cannot get my Email. Can you help?
Going through steps to get my email , the ones I always do, does not get me to my email.
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tbill1, please let us know if you still have issues. We would be happy to run through some troubleshooting with you.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
Question
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Adding name to bill for residency
Good morning, Just looking for a simple proof of residency. Looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Customer Service
Technician needed to move an outside internet line
Hello, I've submitted two tickets to have a technician come out and move the internet line because it's obstructing vehicles from passing in my alleyway and I have not received a response. I need this issue resolved immediately to avoid getting fined by the city. Can someone please help me schedulin
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Customer Service
BKGD Hi there! Thanks for reaching out, we know how important those bank messages are, especially for verification codes. Since voice calls are coming through but texts aren’t, and you’ve already confirmed with the
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
Question
I just did a complaint with the FCC go on to their site and fill out the complaint, I received a response back the next day with a ticket number on the complaint, as I told FCC all cable providers have to give us our local channels and something need
ABC Channel 7
I am incredibly disappointed that I am no longer able to watch the shows I like on ABC Channel 7! How much longer will Xfinity deny me this channel even though I am paying the same price. ABC is a network that is watched by numerous people and Xfinity should be able to complete a deal with Scripps.
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Thank you for the information @user_1utjnz. Do you get closed captions on any programing in the Xfinity stream app?
closed caption on roku
I want to move to roku instead of a 14$ box. My dad is deaf and needs closed captions. Xfinity stream app is not showing captions even though it is turned on. Is this a known issue? The program CC works fine on xfinity x1 but not on xfinity streaming. Also: On the Alexa Show 15, the captions lag ter
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user_r8usw6, We are happy to hear it. Thanks so much for your time. We are delighted that we could help get the damaged pedestal issue resolved by getting this routed to the appropriate field team. Please be sure to reach out to us for any future nee
Damaged Pedestal
I am not a subscriber but there is a damaged pedestal on my property that I would like to report for repair. What's the process for this?
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@XfinityJeniece After much back-and-forth with support folks via this forum's private messaging, the pedestal was repaired yesterday. Thanks and good luck to anyone else in my situation. Stick with it, follow up, and you _should_ eventually g
Damaged Pedestal
I am not a subscriber but there is a damaged pedestal on my property that I would like to report for repair. What's the process for this?
Question
user_2ubjzb Hi there! We are sorry to hear that you are having some trouble with the new email changes. Can you tell me a little more about what is going on so we know how to help?
Can’t get emails
Tried to get yahoo [Edited: "Profanity"], not working well at all. Why change something that was working fine. Not happy
Question
user_jw191d, I am sorry to hear that. Let's run through some troubleshooting together and see if we can get this working better for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup
Xfinity Support
sound cut out for a several seconds, and then it comes back on. This is happening on multiple TVs in my house usually on CBS both other channels also. Doesn't matter what time of the day.
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Live agent to schedule tech appointment
Tv
Technician came yesterday corrected issue but problem reoccurred last night do not need trouble shooting but DO need to schedule a technician for 1st available time slot
Question
Need to schedule tech appointment asap
Tv
Technician came yesterday corrected issue but problem reoccurred last night do not need trouble shooting but DO need to schedule a technician for 1st available time slot
Question
Fastest Way to Cancel [Edited]
What is the fastest way to cancel Xfinity without them claiming I have to pay a prorated amount to them. Do I want to turn in my stuff on the last payment date? I just want to be done and move on to something better because Xfinity is just not my home. Its not for me. It needs to be dropped immediat
Question
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Customer Service
Tv
Technician came yesterday corrected issue but problem reoccurred last night do not need trouble shooting but DO need to schedule a technician for 1st available time slot
Question
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Xfinity Stream Website
user_qdpvtp, We would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here
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Technician needed to move an outside internet line
Hello, I've submitted two tickets to have a technician come out and move the internet line because it's obstructing vehicles from passing in my alleyway and I have not received a response. I need this issue resolved immediately to avoid getting fined by the city. Can someone please help me schedulin
Question