Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (441.5K)
The link you gave me goes to my login page. What I was looking for was the link to the place where you can manage all the OTHER emails on the account. I can no longer find it.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
FORMAL DEMAND- Trade-In Credit $830- Notice Before Small Claims
Comcast Cable Communications, LLC(Xfinity Mobile) To Whom It May Concern, This letter serves as a formal demand for resolution regarding my $830 promotional device trade-in under my Xfinity Mobile account. On November 3, 2025 , I participated in a trade-in promotion offering an $830 credit. The devi
Question
•
Billing
Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
Question
•
Customer Service
Hard time of transfering my line from xfinity
I want to do a transfer for my line from Xfinity to Tmobile i had been getting difficulties and hassle its been 5 days. Tmobile is saying the information is mismatching while we verified everything and is correct.xfinity is giving us hard time i cant transfer my line for 5 days when it can be done t
Question
•
Network
Xfinity dug up our yard and left wires loose without our consent
A crew of 3 came to our home and we were not home. They rung the doorbell and when nobody answered, they proceeded to dig a line all the way across our yard and dug up 3 areas. The grass is missing/damaged. They also have a wire running across the end of our driveway and loose wires in two access po
Question
•
Customer Service
Thank you for taking the time to reach out @user_4s19s3. I am glad that we were able to assist with the account changes and verify the status of the Xfinity account. Thanks for being a part of our Xfinity community and hope you have a great rest of y
Request cancellation confirmation
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
Question
There is no Direct message icon
Final Bill for Xfinity Mobile
I want to know my final bill for xfinity mobile because i have cancelled all xfinity I thought. I have a different WiFi and mobile service. Do I owe anymore to xfinity?? I’ve tried to get into my mobile account. You’ve sent me codes and when I try to use them they’re invalid. All i want is to know w
Question
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
Question
•
Customer Service
@pasandpjs How do we know if this is legit? When you look at your posts in webmail, any legit email from Comcast/Xfinity will have that logo that I posted above, but I will post it again here. If it doesn't have that logo next to the email
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
Question
user_275f55 Thank you for reaching out! You can always check the Xfinity app or Xfinity Status Center for the status of your services.
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23/2026 02:30 AM (Pacific). You may experience interruptions t
Question
Accepted Solution
Hello user_iiul6a thank you for taking the time to let us know what a good experience you had. We appreciate all input, but we love to celebrate the good ones too. If you have any other information that would allow us to track down Aniket, we will ge
Rating Customer Service via Chat
I just got off a chat where I was told I could rate the service I received after I hit "end live chat" but I never got the option. I wanted to give top marks to Aniket who was very helpful and quick. I understand how these ratings can affect job performance scores and I wanted her to get the recogni
Question
Since I have not received the notification from Xfinity with the Yahoo offer, I am unable to confirm that switching will fix this issue. Is there any way to get the offer sent to me now?
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
Question
@MacLady You're not exactly clear on what it is you're wanting [controls?], so we've tried answering the best we could. To access your @comcast.net email that has not been migrated you can find it here: https://connect.xfinity.com/appsuite
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
Hey @Sunny76. Thank you for visiting our official Xfinity Forums Community support page. From the description, it sounds like the playback feature is working as intended. After periods of inactivity, the buffer is removed to extend the life of the wr
dvr no longer buffers during watching a recording plus dvr stops buffering after a few hours
Good afternoon. I am experiencing the following since Dec 2025 When I wake up, or go away for more than a few hours, I no longer can rewind 60 minutes like I used to be able to do. Sometimes there is a screen saver. I have power saver disabled and messed around with CEC. I also can no longer rewind
Question
Post moved here to the Xfinity Compliments section.
Rating Customer Service via Chat
I just got off a chat where I was told I could rate the service I received after I hit "end live chat" but I never got the option. I wanted to give top marks to Aniket who was very helpful and quick. I understand how these ratings can affect job performance scores and I wanted her to get the recogni
Question
@user_vsgqi5 To ensure your feedback gets into the hands of a team that can investigate your recent experience we would have you fill out this form. Our team can explore our current promotional options available for your account. If you could please
esculation
I called concerning an increase in my monthly bill and was offered a promotion which I signed and agreed too, when getting the notification of my upcoming charges the promotion was not applied. I called to address and was notified that I was misinformed by the previous rep and Xfinity could not hono
Question
Accepted Solution
Rating Customer Service via Chat
I just got off a chat where I was told I could rate the service I received after I hit "end live chat" but I never got the option. I wanted to give top marks to Aniket who was very helpful and quick. I understand how these ratings can affect job performance scores and I wanted her to get the recogni
Question
•
Xfinity Compliments
Hi there, @brinyside Thank you so much for taking the time to reach out today. I'm truly sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still having trouble with your emai
XfinityRichard
commented
10 hours ago
to the conversation:
0
0
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question