Xfinity Community Forum

@nikkilarry2 I don’t like it and it is so hard for me to adjust to their format You can always use an external email app like Outlook, Thunderbird or Apple/Mac Mail, which might make it easier for you.

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19 hours ago

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comcast.net

why can i not access my comcast.net email

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@user_7pwarn I think it sounds like @XfinityAbel asked....have you [completed] transition to Yahoo! Mail? You would need to get an "invitation" in your comcast.net email, and then you would have to accept Yahoo's Terms of Service and Pr

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e mail

can't get in my Comcast e mail

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Xfinity Support

i need to cancel my service/subscription

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Customer Service

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Accepted Solution

Tech came out today (finally) and discovered my buried line was indeed damaged during maintenance. new line was ran and internet is working as expected, with better u/d speeds than before.

user_5w43t7

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19 hours ago

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Maintenance June 2026

Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h

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@XfinityKam @george7356 Use this URL: https://connect.xfinity.com/appsuite

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19 hours ago

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comcast.net

why can i not access my comcast.net email

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Xfinity wifi a stuff infestation

Ive decided change wifi here in lil bit an we have had roach infestation in are xfinity stuff can u write it off as damage good or some along tht line cause im aware an read somewhere u all wouldnt not want infested stuff back cause it deamed a hazard of safty / heath issue but also said it could be

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Customer Service

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Yea this is possible, and will not cause you issues, and if it does cause some “speed loss” this is to be expected. It’s recommended to use a splitter of newer types that are rated for todays signals/thru-put so you don’t experience any real speed i

user_5w43t7

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19 hours ago

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Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

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I had the exact same issue. Follow what doornut wrote. I did this and it worked immediately: Press the xfinity button, select the gear icon, select Privacy, then Locally Stored Data (on my box, may be clear cookies and locally stored data) and then c

user_79y5jd

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19 hours ago

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Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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Xfinity universal tickets.

Me and another family member had redeemed the 2 free universal tickets and there is no place to find the associated info. Can someone please help us as we had a trip planned. Thank you.

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Xfinity App

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I sent a direct message already.

user_9fjl0d

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20 hours ago

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XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

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Thank you for letting us know @user_9fjl0d, I would like to take a look at your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the

XfinityAbby

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20 hours ago

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XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

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Yes...I have checked and the peacock premium is not listed as a subscription.

user_9fjl0d

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20 hours ago

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XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

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Hello @user_9fjl0d thank you for reaching out! Have you checked the subscriptions page? I have attached a link here. Subscriptions

XfinityAbby

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20 hours ago

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XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

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@user_v2sw8n Hey! Thanks for reaching out, I turn mine on by accident all the time, we actually have a few ways to turn it off, Please take a look at this https://www.xfinity.com/support/articles/enable-video-description-on-x1 it has photos and optio

XfinityKam

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20 hours ago

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Cannot get rid of audio description

I can’t get rid of audio description

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@user_vvml43 Thanks for following up. We replied here on the forum to your direct message. You can reply to that thread, or send a new direct message. We'll be able to continue securely in private.

XfinityBenny

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20 hours ago

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Being billed for returned equipment

I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?

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If you're not already signed in, you'll see an option to sign in at the top right of this page. Once you've confirmed that you're signed in, the next step is to click the Direct Messaging icon (speech bubble) at the top right. Once you're on the Dire

XfinitySean

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20 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Cannot get rid of audio description

I can’t get rid of audio description

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Accessibility

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XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

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Customer Service

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Where. Is the pencil and paper icon?

user_uptgam

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20 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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So, I did this, but nothing has happened yet. Am I looking for a response here? Or somewhere else?

user_vvml43

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20 hours ago

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Being billed for returned equipment

I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?

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