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@user_zecihs Hey! We appreciate you for reaching out. We can definitely look into having a tech come out to install your new modem, Tech visits are usually $100. We will need some additional information to locate the availability. Please send us a d
technician to help with installation issue
New router plugged inn had to add old router to get my network back and to be able to use our pc's. Wife's pc has an issue because am recovering from a toe amputation last year cannot go downstairs where new equipment was installed-need an exfinity tech to aid onsite. What will be the cost for this
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Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet the
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Customer Service
cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
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Customer Service
Good afternoon cape_cod_user. I can assure you this is not the experience we want for you. I do want to thank you for being such long-time Xfinity Members. I will be happy to review your account, and to provide further assistance. Please send u
need immediate assistance from the executive customer service team
We have been Comcast/Xfinity customers for over 30 years and every year, without fail when we return to our seasonal home and remove the seasonal service hold, we are without internet and TV service. EVERY year. However, this year was the worst of any of the years. We spent over 28 hours troubleshoo
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Xfinity App Incorrectly Showing Modem/Router as Offline - Can't Manage my Wifi
Like other users have reported, I recently switched from an Xfinity Gateway to a personal Netgear Modem/Router. Xfinity customer service had to manually update my account and remotely configure the new Netgear modem/router because the QR code wasn't being read. They provisioned my account accordingl
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Xfinity App
Hello @user_sgahya Thanks for reaching out to us here on Xfinity Forums. We can assist you with the cancellation request. In order to do this we need you to first send us a direct message with your full name and the service address. To send a
cancellation request
Hello, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Manager about a complaint
Your automated AI answering service will not let me get through. No matter what button I press it doesn't understand and it doesn't send me through and I keep calling and calling and calling and I can't deal with it as a disabled person after 5 years with you and being used to automatically getting
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Accessibility
Data Useage Link not working
I like to check sometimes. Today it doesn't work and signs me out of my account. https://customer.xfinity.com/?referrer=xa#/devices#usage
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Sign-In and Account Management
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Callouts and receiving calls do not work
Signed on with Xfinity yesterday and I’m wondering why my texting and receiving texts work but I can’t call out or receive calls. Please advise!
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The flat cable plugged in to the gateway appears to be plugged into an Ethernet jack. If the cable is a telephone cable, it should be plugged into the jack labeled "Tel 1". If that cable isn't a telephone cable, then a telephone cable SOMEWHERE needs
I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
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Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network durin
MAC address filtering please help
Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d
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Peacock Activation – Missed 90-Day Window
I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. When I navigate to https://customer.xfinity.com/activate-peacock, there is no option to activate. I saw online that it may be possible to request access through the forum, could I get help with this? T
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Customer Service
@user_a0e4by great, I can definitely help get this into the hands of the correct team to move forward with the conversion investigation. Since I'll need to gather some information that we don't want here in our public conversation. Could you please
Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals
Hi all, I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead. Thanks, Andy
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user_5xczmu Hi there! Thank you so much for using our Forums and our team is happy for the chance to work together to help with your internet connection. We know how important it is for your secuirty system to be online and we got your back. In order
Internet and security system down [Edited]
My internet stopped working from nothing and all my security systems is down they don’t have any technician to be sent to fix the issue I been in my phone almost all night trying to get at least my security systems working and nobody can’t do anything and apparently I have to be without internet for
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I completely understand, and we want to ensure the safety of everyone around good @user_msuzzt! I will be in touch very soon!
My temporary cable is still laying on grass un buried
I need my orange cable line buried. It’s been 3 weeks.
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old number 1-866-764-7650 dont work anymore
All my mail did not transfer from comcast to yahoo
Oh my mail did not transfer from my Comcast email to my yahoo Comcast email
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need immediate assistance from the executive customer service team
We have been Comcast/Xfinity customers for over 30 years and every year, without fail when we return to our seasonal home and remove the seasonal service hold, we are without internet and TV service. EVERY year. However, this year was the worst of any of the years. We spent over 28 hours troubleshoo
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Customer Service
Hi there. @user_3psjwg Thank you for reaching out on our Xfinity Community Forum. I'll be happy to assist. Follow the steps below to send a direct message. Please send us a direct chat message with your full name and c
XfinityDemetrise
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Disconnect cable
Disconnect cable keep wifi
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