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Customer service
Why has Xfinity shut off my Hulu account without my knowledge?
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Customer Service
lmacmil Thank you for reaching out. There may be terms and restrictions with the promotional offer that you were unaware of at that time. If you have questions about the offer, we're happy to help in any way we can.
Misleading email saying phone was paid off
I got an email last week and the subject line was "You did it! Your device is paid off." I was surprised because I thought I had a few more payments left. I looked at my account and it showed 3 payments remaining. Looked at the fine print in the email and it essentially said if you upgrade your phon
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This wasn’t self help, it was live Agents and they didn’t complete the tasks.
2 hours of my time to get issue resolved
I am beyond frustrated. I have been with Xfinity since 1999 and had a heck of a time getting an issue resolved today. I entered the chat and explained my issue and then I was disconnected and reconnected about 5-6 times with another representative to only have to explain myself over and over again.
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Yes I need more assistance. As I wokeup this morning I see that there are still issues. Please help
2 hours of my time to get issue resolved
I am beyond frustrated. I have been with Xfinity since 1999 and had a heck of a time getting an issue resolved today. I entered the chat and explained my issue and then I was disconnected and reconnected about 5-6 times with another representative to only have to explain myself over and over again.
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If Xfinity can't resolve this NFL Network contract a resume the programming by end if May that will have been 2 months alotted to get it fixed I will be ending all cable services for alternative services that offer the NFL Network. We as consumers do
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Customer Service
Discrimination against those with Disabilities
I am an individual who has profound hearing loss who cannot communicate by auditory communication due to this disability. I'm forced to continue to be charged by your company despite trying to cancel for months because you refuse to accommodate those with hearing impairments and disabilities. It is
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Accessibility
Hey @user_c61usf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding being added to the account and account actions. I would be more than happy to o
Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
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Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
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Customer Service
It's not really support if it's just words framed with hope. It was simple somebody flipped the switch and turned it off. Subscribers were not given any notice. Someone made the decision that this programming was no longer financially viable or polit
Please bring back the NHK Channel
NHK was a great source of news, culture and is a sorely missed channel in the Xfinity lineup. Thanks
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The decision to remove the NHK channel is a complete disservice to the subscribers. This alternative clear and informative programming minus the drama the tends to colorize most of the news channels should be brought back immediately. If Xfinity is
Please bring back the NHK Channel
NHK was a great source of news, culture and is a sorely missed channel in the Xfinity lineup. Thanks
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Good morning @nhmichelle, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are being billed for two accounts at the same address, I know that must be frustrating, but you have co
Duplicate
I attempted to change my services back in March for TV and internet and comcast for some reason opened an entirely new account for me on top of my other one. Both for the same address and I only have one TV. They have been charging me duplicate invoices ever since then even though I had spoken to th
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@mro121 I'm sorry to hear of the issues you're having with getting support for your cable concerns. You're in the right place for a resolution. I have more questions to ask to get a better understanding of what's going on to resolve it for you. To ge
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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user_ebphd2 Thank you for reaching out. Generally speaking, no. Your in-home WiFi Password can only be changed by you or anyone in the home with access to your primary Xfinity ID, outside of that, it should not be changed. If there is troublesho
Xfinity changed my password without my consent
Is it legal to change my Internet password without my consent?
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Hey @user_4gk621 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your final bill. When you cancel all your Xfinity Mobile lines of service, you lose access
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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user_gldbgl Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand needing to keep costs within a budget. I understand you were trying to make plan changes via the website but have run into an error. Are you signed
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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Hello @user_hq45um Thanks for reaching out. We'd be happy to help you. I see you already DMed us about the landline. I can continue with you there to get this addressed.
Customer Service is a Waste of time
Have spent three sessions of multiple hours each with three different agents and still no problem resolution yet each promised correction in their magic 72 hours. The AI chat is worthless. Customer service is a sales attempt each time with each trying to change my plan and get me to sign. If you do
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@LakeTahoe222 I’m sorry to hear this. Our apologies as we do not have a way to switch the email back. What issues are you experiencing and have you contacted Yahoo support?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello @aud.bean, our team is here to help! We don't require any calls, so it sounds like you have found the perfect channel. With that being said, i am sorry to hear that it has taken you such a long time to find us. We could have saved you from the
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Discrimination against those with Disabilities
I am an individual who has profound hearing loss who cannot communicate by auditory communication due to this disability. I'm forced to continue to be charged by your company despite trying to cancel for months because you refuse to accommodate those with hearing impairments and disabilities. It is
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