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Account suspended
My account has been suspended as of this morning and I don't understand why when your chatbot gave me a payment arrangement and it's not even letting me talk to a real person.
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Billing
pine ridge so 4 has a contract with xfinity for internet including free peacock
how can i get the free peacock set up to watch
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Channels and Programming
I have the same problem. However, it seems to have started when Apple migrated to iOS26. I checked my iPad this morning before I went to my gym. The program I wanted to watch was in the download tab. When I got to the gym and opene
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
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@user_8m08jx I apologize for the frustration with your payment arrangement and current services. Please keep in mind scheduling a payment does not equal a payment arrangement and new statements may change your past due amount. You can send us a direc
Internet
I hate this company. I get a payment arrangement, spoke with 4 “agents” in chat 2 days ago . My service gets turned off. So I call get transferred twice. Then after 2 hours on the phone I’m assured my service will be fine now and my payment arrangement is in. Wake up today and my service is off agai
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@martelli @XfinityJeff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
Repeated Service Drops, T3 Timeouts, etc. - Cant get resolved/terrible customer service
I recently moved homes and Xfinity service in the new home is so poor with continued drops/instability I can't work from home. I might have to try and find another solution. When I am able to actually get to talk with someone (which is not easy to explain the issue in detail) all they do is send som
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@martelli @XfinityJeff Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/
Repeated Service Drops, T3 Timeouts, etc. - Cant get resolved/terrible customer service
I recently moved homes and Xfinity service in the new home is so poor with continued drops/instability I can't work from home. I might have to try and find another solution. When I am able to actually get to talk with someone (which is not easy to explain the issue in detail) all they do is send som
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Hello, @user_jgels5 sorry for the inconvenience. There is currently a known issue happening. For now the working solution is to log in directly to your Xfinity email account via the website.
constant IMAP issues when using mail on my iphone
My email on my iPhone which is set up as IMAP account (with all correct UN, PSW, port, etc and 3rd party app is enabled in my Xfinity mail account) is constantly loosing connection with IMAP server. It may work for few days and then it stops. Xfinity support suggested to use the Xfinity app but that
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
I hate this company. I get a payment arrangement, spoke with 4 “agents” in chat 2 days ago . My service gets turned off. So I call get transferred twice. Then after 2 hours on the phone I’m assured my service will be fine now and my payment arrangement is in. Wake up today and my service is off agai
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Error code XRE-06030 REMINDERS not working
Reminders not working for Movie Sphere, Universal Movies and other channels. I tried system refresh, xfinity assistant reset my x1 box, I tried this tv, and I continue to get error code xre-06030. What is up?
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X1
Thanks - hoping someone can actually help me solve this versus wasting more time with visits and phone calls that do not fix the problem.
Repeated Service Drops, T3 Timeouts, etc. - Cant get resolved/terrible customer service
I recently moved homes and Xfinity service in the new home is so poor with continued drops/instability I can't work from home. I might have to try and find another solution. When I am able to actually get to talk with someone (which is not easy to explain the issue in detail) all they do is send som
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We always used our eero and its pods as a separate VPN type network but we’d like to just use it as an extender. I think I’m reading that IS possible without setting it up as another network?
I purchased eero6+ to extend WiFi. Do I have to do something with bridge before I connect
Help setting up eero 6+
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Good morning @martelli, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that also works from home, I can understand the need for a good, stable connection. You have reached the right team that c
Repeated Service Drops, T3 Timeouts, etc. - Cant get resolved/terrible customer service
I recently moved homes and Xfinity service in the new home is so poor with continued drops/instability I can't work from home. I might have to try and find another solution. When I am able to actually get to talk with someone (which is not easy to explain the issue in detail) all they do is send som
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user_5yep0j Hello! Thank you for reaching out to us here on our Community Forum. You can use the Xfinity App > Xfinity Mobile > Call and text history; however, it's important to note that it will show you that there was a text message sent/rece
send a direct message
Since April at least I have not been able to view our call logs or our text history. We have an 18-year-old daughter and we need to be able to look at all of that. She is away at college for her safety. I have logged into the app every time I click on usage it tells me I do not have an account. I ha
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user_ntns14 Thank you for taking the time to reach out to us here on our Xfinity Forums. This is never the experience we want for our valued customers and I would be more than happy to take a look at the account and see what's happening. To get start
Getting no help
I have been with Xfinity for almost 15 years. This past September I renewed my contract package over the phone with a customer service agent. Ever since September my bill has never been correct. It does not reflect the price we agreed on or any of my discounts. I have had to call every single month
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Migrating comcast e-mail to Yahoo
This is from my desk top device. When I sign in to my xfinity e-mail I see the screen prompting me to migrate my e-mail. This started in late September or early October. When I click on get started it does not let me sign into the yahoo side, it just sits there. It is the correct e-mail and password
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Hello, @user_eb1e71 you seem to have tried multiple attempts to correct this issue. Thank you for your efforts. I would like to perform some troubleshooting on my end and possible schedule a tech if necessary. Could you please send our team a direct
XfinityThomasC
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missing channels on new x1 box
Hello, I'm having some odd behavior on my primary cable box (Coax) and suspect the issue is the physical cable. - A few days ago, my older box stopped working. The picture was just all distorted across all channels. - I got a new box at the Xfinity store. This box never made it all the way through t
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