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@StockBoy - It sounds like things are fixed now, which is great news! We couldn't find any open tickets with our engineering team, but we were able to refer you to the network's contact page. And now that things are working well, it's most likely tha
NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)
Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got vo
Question
So you asked me to delete my email account and I did. When i recreated it I lost all my folders on my iPhone. They are still on the server. My account is created using the following: incoming: imap.comcast.net port 9
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
Question
Absolutely, user_8zuk62! Credits are not being issued for this, but we look forward to following up with any updates we receive.
Missing channels
What's going on with E W Scripps contract renewal? Haven't had CBS or ION for over a week.
Question
Unfortunately we do not give out surplus because we are negotiating with a company for service.
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
Question
Unfortunately, you did not address my position. If Xfinity is not paying E.W. Scripps for programming, there should be a surplus of funds since our rates have not decreased. It seems reasonable, therefore, that this surplus would be rebated ba
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
Question
Trying to cancel since February 15th
I called to cancel service in February, which was the last month in my 12 month promotion. The rep said that he'd completed the disconnect and that service would stop at the end of February. At this time I disconnected Auto Pay. I saw that I was charged for the next month and called again in the mid
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Billing
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology. Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to ch
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X1
Yes! Exactly the same issue!
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@jm1154 I appreciate you sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue.
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
Question
@user_bg3510 thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your appointment concern. Please send a direct message including your full name and service address, and we can get sta
Really Bad Horrible Customer Service
I was given an appointment today between 12pm-2pm the tech lied and marked the job completed when he did not even show up despite the texts I received today that he was on the way and actually here at my home. After talking two phone agents both lied and said that they understood and also lied about
Question
Hello @nolvenine, please see our response above. We cannot provide you with your password. You will need to go to https://xfinity.com/password in order to recover it. 😀
Hi my name is [Edited: Privacy] and I need to know what my password to my email account is if you would please get back with me. thank you
Question
Hello user_zozmzc are you able to access your emails using the link provided above? How are you currently accessing your Xfinity email?
Comcast’s email
I cannot log into my Comcast’s email. Please help! I have important emails & I need access.
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Really Bad Horrible Customer Service
I was given an appointment today between 12pm-2pm the tech lied and marked the job completed when he did not even show up despite the texts I received today that he was on the way and actually here at my home. After talking two phone agents both lied and said that they understood and also lied about
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Customer Service
Cable box will not come on seams like no power but plugged in
Cable box will not come on no lights but plugged in
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Flex
Msnow and trutv
msnow and trutv no longer work after receiving xfinity service in my neighborhood. I have restarted the set top box and done a system refresh. Is this widespread?
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Channels and Programming
Greetings, benw715! We appreciate you posting on our XFINITY Community forum regarding the exposed cable wires around your townhome. I understand how important it is to ensure your home looks nice without any wires showing. Rest assured, you have rea
Xfinity Outside Cable Box on Side of House
Hello, when I moved into my new house several months ago, Xfinity had to come out and bury the cable line underground to establish service. I live in a townhouse complex, and all of my other neighbors have a plastic Xfinity box concealing the wires on the side of their house. I have called, called,
Question
We pay WAY too much monthly for a MAJOR network to be pulled! This is totally unacceptable! What kind of discount will we be seeing? Im in Florida also and NBC is one of my most watched channel. GET IT BACK!
user_ox0k08
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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