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thank you. xfinity support I cannot direct message you so I am including the info requested {Edit personal information}
Underground cable line
Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My internet doesn’t want to work
I have tried to use the mobile app every time I try to login in it it doesn’t want me to login. Keep on saying return again and re-login and also I can access my account. I checked the bottom of the Internet device to get the password in the bottom then when I try to connect the Internet, it keeps o
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Thank you for being proactive and for allowing our team to help. If you would like please send a DM and we can take a look at the account then follow up after next week. We got your back and are happy to help you.
Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)
have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transfer service
We are moving and transferring our services today. What time does the transfer happening?
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Hey there, @user_il2qjc! We've responded to you directly, over DM, if you'll check that when you get a chance. Thank you!
Re: "Bundle Activation Isn’t working for Disney plus and Hulu"
I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it
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Re: "Bundle Activation Isn’t working for Disney plus and Hulu"
I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it
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Customer Service
Hello and welcome to Comcast. Our main customer service number is 18009346489. Do you have any open tickets that are assigend to your account?
Customer service phone number
What is the customer service phone number for Xfinity customers
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; You may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a work
I can't access my modem settings
I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication
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Transfer service
We are moving and transferring our services today. What time does the transfer happening?
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Customer Service
We apologize for the delay, @Sillylilydog. Our backend team responded to the escalation ticket we submitted on your behalf, asking if you'll try activation once more. Please let us know if you're now able to access Peacock properly when you get a cha
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
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Hello @cantrellwriter I am very sorry to hear about your experience getting started with us. We'd be happy to help you here and look at the account to address your concerns. Please send us a direct message with your full name and service address to g
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
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Thanks Ray, I had checked the splitter and all the connections up to the side of the house and it did not improve the levels so I called in the trouble and Ben the tech. came out yesterday and hooked up a new drop and brought the levels up about 8 dB
Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)
have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681
Question
I went to Xfinity store at Hampden and Tower yesterday. No, I don't have a SIM card. I had an eSIM card, so they downloaded another eSIM card and restarted the phone, but nothing changed. In the end, I was given Technical Support phone number, and on
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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Good morning @user_k99o8t, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the post, so we could reply, I hope you are both having a good Saturday so far. Usually when there is a request to transfer service, i
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Transfer service
We are moving and transferring our services today. What time does the transfer happening?
Question