Xfinity Community Forum

Hello there @_contessa, I hope you are having a great day, I will be more than happy to help you with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" t

XfinityDuron

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10 hours ago

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Add spouse to billing statements

Hi. I have setup xfinity account with my spouse as secondary user (manager). Can i request to add his name in the billing statement as well? (Like in the next line below my name?) Thanks

Question

@user_jf8401 @XfinityAdrienne Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th

EG

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10 hours ago

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Dropouts and Packet losses

I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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J

New Install from Moving to a New home

I had a technician come to my new home to do an install for new coax cable. We have a brick home and the tech was trying to use a wood/metal bit to drill into the side of the building. I told him that was not the correct bit, but he insisted that it was "going through". once he completed installing

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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U

Xfinity refuses to cancel my account after hours of phone calls and several confirmations of them saying it is canceled.

I am going to try posting this on here because I have explored every single other avenue. I canceled my Xfinity because I moved states. I have spent HOURS on the phone speaking with what sound like are very advanced bots as well as their supervisor. I have been given confirmation numbers for canceli

Question

@user_28dtsa Perhaps they're greyed out because your pods are active ? I'm wondering if you were to disable them, would those settings reappear?

EG

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10 hours ago

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Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.

In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh

Question

Hi there, @user_bqbpeg! I hope you are having a good start to the week. You can view your NOW Mobile account information in the NOW Portal, https://customer.xfinity.com/now. We have a dedicated team that helps with the NOW account. If you are having

XfinityRay

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10 hours ago

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Account number

I need my now mobile account number. My number is

Question

@user_qbavbq Thank you for reaching out about this request. Some things to keep in mind about our serviceability; We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from

XfinityEva

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10 hours ago

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Getting a contractor to run long cable about 1000 feet

We have been trying to get a cable run to our new house. The last technician to come here said we needed a contractor to make a plan to run the cable since it is so long. About 1000 feet and the nearest tap is across the road. When can I get some help with this. I have been waiting for over a week f

Question

@user_krtkp7 Did you try the link posted by @Again just above your post? https://connect.xfinity.com/appsuite

Latoque

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10 hours ago

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comcast.net email

want to log into my comcast.net email

Question

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Account number

I need my now mobile account number. My number is

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Customer Service

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Hi there, @user_da3ciu! Thanks for taking the time out of your day tor reach out about your account. I am sorry to hear that you want to cancel. We are able to help with any concerns you may have so you don't have to take that step. I see that you se

XfinityRay

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10 hours ago

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Cancel services

I need to cancel my services.

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Damage to propert

Dear Xfinity/Comcast Management,I am writing to formally escalate an unresolved property damage claim and demand reimbursement for out-of-pocket repairs caused by an Xfinity installation on [may31 of Installation].During the installation of Xfinity cable, severe damage was done to my property. Due t

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Billing

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user_gln06l thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to have a line removed that is no longer in use. Have you already verified that the line in question belongs to Comcast and not a d

XfinityMarcus

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10 hours ago

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Line Dropped

I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? [Edited: "Personal Information"]

Question

@aeroman I appreciate the screenshots, and additional information you provided about receiving a Diamond promotion regarding the pricing. - Was there an option to redeem the Membership perk when logging in either online: https://www.xfinity.com/membe

XfinityJustinC

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10 hours ago

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

U

Same thing for me as well. Just started out of blue. Sounds like a software update is needed for the Firestick asap!

user_y60epi

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10 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

U

can not find my xfinity email

user_krtkp7

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10 hours ago

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comcast.net email

want to log into my comcast.net email

Question

U

Xfinity refuses to cancel my account after hours of phone calls and several confirmations of them saying it is canceled.

I am going to try posting this on here because I have explored every single other avenue. I canceled my Xfinity because I moved states. I have spent HOURS on the phone speaking with what sound like are very advanced bots as well as their supervisor. I have been given confirmation numbers for canceli

Question

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Customer Service

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Installation questions

After installing my cable, the tech left the entire cable exposed around my property line. Is this temporary?

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Customer Service

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Closed

Add spouse to billing statements

Hi. I have setup xfinity account with my spouse as secondary user (manager). Can i request to add his name in the billing statement as well? (Like in the next line below my name?) Thanks

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Billing

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Yes, I am logged into my account. As stated above I have also received emails telling me about Diamond level only promotions that include the one I am trying to start.

aeroman

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10 hours ago

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

J

New Install from Moving to a New home

I had a technician come to my new home to do an install for new coax cable. We have a brick home and the tech was trying to use a wood/metal bit to drill into the side of the building. I told him that was not the correct bit, but he insisted that it was "going through". once he completed installing

Question

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Customer Service

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