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Update credit card info

Can’t find screen to update credit card

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@user_o3w56x Thank you for dropping a comment in the thread that you were seeing an issue with email. Are you still having trouble?

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

@XfinityPeterH​ I followed your instructions carefully. I had no filters to remove, but I added one to send any mail received from my friend to my inbox; I also attempted to modify my spam list, but I couldn't seem to access it. Anyway, I sent yet a

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

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Hello @user_4ok7db Thanks for reaching out. Sorry to hear the remote is not working. Can you provide a little more information on what is happening?

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

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Try going to this link in a web browser to check email and if this method works; https://connect.xfinity.com/ I would also review the links below to confirm your email application is being setup properly; Be sure to read both. Set up your Xfinity Ema

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Can’t send email

I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone

Question

Greetings @user_8yny94, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. Usually when a cancelation request is put in on an account, the

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Cancellation confirmation email

I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that

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Greetings @user_rp1vkp, thanks for taking the time to create an official post. This may be a scenario where proper expectations were not set, and I apologize if that is the case. Upon disconnecting service your bill will continue as normal until the

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Billed for services after I canceled.

I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini

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Moving

I need to talk to a live agent

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

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Cancellation confirmation email

I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that

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@George1_ Did any of the tips apply ?

 commented 

16 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

Question

Billed for services after I canceled.

I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini

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Hello @user_ti1rmh Our forums expert @EG provided the instructions how to enable the advanced setting and change the network to support a dual band connection. Did that work for you?

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Need 2.4 service

I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.

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