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Internet connection
When will all of the disruptions of service in my area be resolved? I am a work from home employee and it is affecting my job
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transferring service.
Hi. Currently, I have xfinity service in my home, and I have my own modem. I am moving to an apartment. The apartment has xfinity for internet. Will my modem automatically work when I plug it in, or do I have to register something in my new location? I have not moved yet nor have I spoken with the a
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user_ud4z9x You can easily confirm your Automatic Payment status on the Billing page in your Xfinity account. Please review the following article for more information about autopay. Set up or turn off automatic payments on your Xfinity a
autopay
I SIGNED UP FOR AUTOPAY TWICE. Both times, I received emails stating that my bill hadn't been paid and services would be terminated.
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user_vzitab, Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta
Bring back ABC that I pay for.
Bring back ABC! I pay for it. I want to watch the NBA Playoffs. Your business matters are not my problem.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Being charged after cancellation
I cancelled my internet service on March 10, and called back 2 more times after that when i realized my service was not cancelled. on March 10th i was told i would get a $50 refund. I even got an email stating they cancelled the service. However i guess they didnt cancel it correctly, so a few days
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Espn channel is pixalating
Only on ESPN channel, the picture keeps pixalating - for the past 3 days
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Channels and Programming
Hello user_vscg9j Very sorry to hear that you are having this issue on the connection. In the Xfinity app has that expected resolution date changed? Appreciate you taking the time to reach out about this.
3 months of service interuptions
How is it possible that i get daily messages that xfinity is upgrading the service in my area and I will experience outages and then every evening i get a message saying they failed to complete the work. There is no transparency on what these upgrades are and the credits that have been issued are la
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kpd22 Thank you for reaching out! How did the technician appointment go for you?
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review
Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s
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Your Home Network
Phone not working
I've paid my phone bill I have had them reset my data everything the last 2 days I can't make a call and I cannot send out a text I cannot receive a call or receive a text
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Plan
Can't active peacock and hulu subsciption Note: This comment was created from a merged conversation originally titled Can't active peacock and hulu subsciption
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
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replace our crestron system
I want to remove our Crestron system over our standard cable tv.
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Non-X1 Service
Hi there, @user_99mftr. Thanks for reaching out to us here on the Community Forum. We can check to make sure the connection itself is healthy. As far as basic troubleshooting, you would want to make sure that the device has been updated recently. Hav
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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Having issues witht the internet.
I'm in the Tacoma area, the internet won't stop dropping every day, I mean, like 2 to 3 times a day, it is so frustrating not being able to enjoy what you are paying for. Why would I be worried while on a Zoom call with my Professor? Anyway, I'm thinking of changing providers; at this point, I don't
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