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chat with person
I need to chat with a person about my internet usage. it has suddenly increased dramatically, and I don't know what has changed.
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Customer Service
Great.... I responded.
retention
I have seen posts on here regarding direct messaging someone about retention offers. I have seen a competitors pricing that is much lower and would like to talk to someone about matching it. How do I do that? I've already tried customer service on the phone and they had no retention offers. Thank yo
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Broken ground wire
The ground wire is broken on my outdoor cable connection.
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Customer Service
Accepted Solution
@user_nrvt3f Thanks for working with us to cancel and repackage your plan! If you have any other concerns or questions please reach out to us by creating a new post. Our team is here 7 days a week during the hours of 6am-1am EST. It was a pleasure wo
Cancel TV Services
I want to cancel my TV services while keeping my Internet service. I’ve tried looking all over the website. The website is so slow by the time I get to where I need to go it routes me to a different area. I tried to set up a call the earliest call was for the weekend at 7:30 PM that is just ridiculo
Question
I have logged in, but cannot find WPS. I have the following selections: router, connection, firewall, software, hardware, connected devices, parental control, advanced, troubleshooting. I have opened these but cannot find WPS.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
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Why is Xfinity transitioning people to Yahoo?
What's with Login these days?
It took me getting FOUR different codes to get into my email. Each time I entered my user name and password, it would send me a passcode to enter and then go back to the beginning of the sequence...user name, password, passcode; user name, password, passcode. Four times!
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@user_wtc3qc You can try using an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there.
Xfinity Support Enable Admin Tool
I don't have a phone that can access the Xfinity App. Who can enable the Admin Tool for me?
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You are good and we are looking forward to working with you! We just sent you a DM and are awaiting your response.
retention
I have seen posts on here regarding direct messaging someone about retention offers. I have seen a competitors pricing that is much lower and would like to talk to someone about matching it. How do I do that? I've already tried customer service on the phone and they had no retention offers. Thank yo
Question
Hi there, @user_jf7xjs ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the rise in your billing statement. Can you please DM me
Get a better price or cancel service
My internet bill increased by $60 this month. If I can't get a better price, I will need to cancel.
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I see my profile icon in the top right corner of this page with a search conversation icon next to it. I'm new to this forum. I do not see a direct message icon?
Device page messed up
So I swapped out my cable boxes and internet modem a few months ago. But my device page still shows my old boxes. Customer Care didn't help at all. Made tickets says I'll get a callback and nothing changes. I can't restart my boxes on the device page. It says my seconardy box is offline but I can wa
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dmdgraphics, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can understand the importance of getting that line buried so you can fix your fence as quickly as possible. I am sorry to learn about this experience with asking fo
moving outside cable line
I have a cable line running across my fence at 5 ft hight and need it to be buried or at least brought down to ground so I can fix my fence. 2 guys have come out and nothing has happened Benn asking for months [Edited: "Personal Information"]
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Get a better price or cancel service
My internet bill increased by $60 this month. If I can't get a better price, I will need to cancel.
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Customer Service
@XfinityDena [Edit: Personal Information]
NETFLIX CHARGE ON MY XFINITY BILL
I have spoken to Xfinity’s twice to get this Netflix Charge of $24.99 off my bill and I have Spoken to Netflix-Netflix insists this is not something they can remove as it is on your bill and I no longer have any accounts with Netflix. Please help- many hours spent on the phone with XFINITY and no on
Question
I just read other posts about retention and saw that this was the direction, so I just copied the directions. In all those posts, I didn't see anything about: "You must post a public message first". Now that I know, I'm happy to delete i
retention
I have seen posts on here regarding direct messaging someone about retention offers. I have seen a competitors pricing that is much lower and would like to talk to someone about matching it. How do I do that? I've already tried customer service on the phone and they had no retention offers. Thank yo
Question
mtrager I appreciate you clarifying that for me. What is the reason you declined the invitation? You can find Frequently Asked Questions here to help with the upgrade to Yahoo mail.
What's with Login these days?
It took me getting FOUR different codes to get into my email. Each time I entered my user name and password, it would send me a passcode to enter and then go back to the beginning of the sequence...user name, password, passcode; user name, password, passcode. Four times!
Question
[Edited: "Personal Information"]
NETFLIX CHARGE ON MY XFINITY BILL
I have spoken to Xfinity’s twice to get this Netflix Charge of $24.99 off my bill and I have Spoken to Netflix-Netflix insists this is not something they can remove as it is on your bill and I no longer have any accounts with Netflix. Please help- many hours spent on the phone with XFINITY and no on
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I am a long-term customer in 60103. My father also has the same service in 60172. We both use our own equipment. Our bills recently jumped to $59 for the Connect plan, and I am looking for the $40 loyalty rate I see available. We love our current setups and we do not want to change our equipment or
Question
Hello @user_aoeugz Thank you so much for reaching out on Xfinity Forums! I am so happy to hear that you love your current setup, but I also understand wanting to have the best possible rate for your service. We are happy to assist! To ge
XfinityAbel
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Billing
I am a long-term customer in 60103. My father also has the same service in 60172. We both use our own equipment. Our bills recently jumped to $59 for the Connect plan, and I am looking for the $40 loyalty rate I see available. We love our current setups and we do not want to change our equipment or
Question