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Hey there, user_gdxn2j! We appreciate you reaching out with your modem upgrade request on our XFINITY Community forum. Rest assured, you have reached the right team to assist with this matter! By chance, have you received an email yet regarding your
Upgrade Modem from XB6 to XB8 or XB10
Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.
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user_9s6ls7 I'm sorry to hear that you haven't been able to obtain the proper support for your issue so far. Your concerns are important to us, and the Community. We're here to help! Could you please share more details about the challenges you're fac
Representative
Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again
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Upgrade Modem from XB6 to XB8 or XB10
Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.
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Customer Service
Hi there, @user_xpasw2! Thanks for reaching out about accessing your email box. We are glad to further help. Having a 2nd Spotify account will be nice. Get a different vibe with each account as it learns what you like. When you changed your password,
Account
This company's website tonight has been nothing but a menace! There was no quick link to get to this forum without my having to Search the site. When I got to it, the pages did not even scroll, the scroll bar being absent from the extreme right of my screen. This is a Mac Monterey. I wanted to switc
Question
Well I just spent 12 hours with my phone with your customer service and issue has gotten worse was sent to a store and issue got worse
Representative
Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again
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Xumo Setup PIN
I’m attempting to setup my Xumo stream box; however, I’m unable to link my Xfinity account during the setup on the Xumo box because I don’t have a PIN. I have attempted several times to input the last 4 digits of my phone number, 4444, and 0000 to no avail. I’m unable to watch TV using the Xumo stre
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Xfinity Stream Website
error: TVAPP-00600
all night long, app on roku keeps buffering and getting above error
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Xfinity App
When on your local NBC affiliate, what error message or error code appears on your screen? Is this happening on all NBC channels?
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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I lost NBC this morning during the morning “fix” of a problem. It is still not back!
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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user_j02j2f, ahh. Have you rebooted your equipment to recheck? What about selecting another time, saving, reboot, then select your preferred time, save, and reboot? I had to change mine and mine does not interfere with my viewing anymore. That peace
update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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Hi user_wvanqh, thanks for joining us here in the community forums! We're unfortunately not able to resend a paper bill, but there are a number of other ways to make a payment which can be found on our support page covering how to make a payment on y
Mailing address to make my payment
I didn't receive my paper bill to make my payment. I need Xfinity to send this to me please. [Edited: "Personal Information"]
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@user_n45kqq If logging in with your Xfinity ID and password before you add anything to the cart doesn't work, then try clearing the cache and cookies.
I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
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Hello user_nztbxs, and thank you for taking the time to share your recent experiences with us here in our community! I know how frustrating it is to misled by fraudulent parties from my own experiences, so I'd like to help you with this however we ca
Stolen phone
I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do
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Mailing address to make my payment
I didn't receive my paper bill to make my payment. I need Xfinity to send this to me please. [Edited: "Personal Information"]
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Customer Service
If what doesn't work I didn't see the other half of the message
I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
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Hello jollygoodfellow we thank you so much for taking the time and reaching out here on our Xfinity Forums! Is this email sign in issue still occurring for you? Are you able to login using the Xfinity web address provided by @BruceW?
XfinityAlfonso
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19 hours ago
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Unable to receive mail after May 8th
Password is not accepted
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