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Seasonal convenience plan
Comes up in Spanish when trying to enroll and nowhere to change to english???
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Customer Service
Customer Service tried to give me the mobile promotion and messed up
I was on the phone with Xfinity mobile and they said they could give me the current promotion. The call hung up and now I don't have mobile service at all. I asked them if anything would change and they told me no. I have no idea what they did but now I don't have mobile service and the AI assistant
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Customer Service
Thank you for circling back around for the sake of the community, @user_yqhltd! We'll mark this as resolved, but please don't hesitate to create a new post down the road if any other questions or concerns arise. While our team did not schedule the la
Main DVR Cable Box Resets itself Every Night
Box resets every single night and next morning I have to re set up the box as if it was a new one. Verify phone number, repair remote and name the box. Got a replacement box and the new one is doing the same. Several calls to tech support have not helped fix the problem. Please help! Will have to ca
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user_7dlvwl, Thanks so much for reaching out to Xfinity Support. It sounds like this was a prepaid plan. Let me know a few more details so we can help.
Wifi
I paid $10 for 30 days and it's not working no matter what I do. It keeps saying my account isn't active
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Wifi
I paid $10 for 30 days and it's not working no matter what I do. It keeps saying my account isn't active
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Customer Service
Thank you Paul but I spoke with executive support and it appears I’m out of luck. I was given a $250 credit as their only option to try and fix these issues. Their message is that I’m responsible for reading the fine print and that their salespeople
Another unresolved trade in and promotion failure
I'm not sure how long Comcast mobile is going to last operating this way. It's become quite clear their salespeople and customer service do not have the knowledge or tools to sell and support their products. I HIGHLY recommend not switching to Comcast Mobile unless you yourself are the expert on the
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None of you are hearing or reading the person's post. They created a Yahoo account using their @Comcast.net account and during the creation, they chose My Email as the answer when setting up the account. This does NOT create an @yahoo.com email accou
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
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user_12cm50 I got it and will respond there shortly. Thanks! :)
Billing dispute
I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment. Why do I have a bill for January when the service is canceled? additionally, I do not have access to the a
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@XfinityChristy I direct messaged "Xfinity Support" with the information you requested. Can you confirm it came through?
Billing dispute
I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment. Why do I have a bill for January when the service is canceled? additionally, I do not have access to the a
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@XfinityPeterH I'd like to cancel my service. I'm outside the US and I don't have phone access to toll-free number inside the US. So I can't call 1-800-XFINITY.
I'd like to call Customer Service on a non 1-800 phone number
Can you provide a direct line phone number that is not a 1-800 number?
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@user_j910sd when you have a moment please send us a direct message so we can do all we can to help with the account and bill. We can take a closer look at the fees and do the right thing for you! You can use the Direct Messaging icon at the top of t
Military Orders-Billing Issue
Hello Xfinity Support / Digital Care Team, I'm reaching out here after frustrating experiences on the phone, hoping for proper resolution on a $133 early termination fee that I believe should be waived due to my wife's active-duty Army PCS orders. Quick background: We had Xfinity internet (bundled o
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Tv freezes periodically, while watching any channel, the Dvr or trying to use the guide
for several months shows freeze from 2 seconds to a minute. This also happens when i am trying to go to the guide or fast forward. 2 weeks ago they replaced my x1 ( for other reasons). The problem persists. I have restarted all boxes and checked all cables. What should i do, this is getting frustrat
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X1
Being charged for my free phone since since July 20, 2024 billing
I am praying someone can help me! I took advantage of a free Pixel 8 phone back in May (April?) 2024. I checked the June 20, 2024 billing to ensure that I wasn't charged for the free Pixel 8 phone and saw there was a charge and a credit both in amount of $29.16 on the bill. I did notice that my old
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Devices
Xfinity App shows modem OFFLINE despite being connected to it.
I work for Comcast and have a courtesy account. I recently swapped my customer owned modem out for an Xfinity device. I went through the setup process but was forced to call because the app could not recognize the QR code or manual CM MAC input. I had to call in and the agent said they activated my
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Your Home Network
Customer service: non-existent. I discovered I had been billed form a premium service I never signed up for. In August, after a FULL HOUR, rep said he would give be a $70 credit. Two billing cycles later it had yet to appear. Anoth
user_10bjl0
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Greetings. My name is [Edited: "Personal Information"]. I have been an Xfinity/Comcast member for more than 15 years. I am also an audio visual engineer and technician. I service my Xfinity account, my dad's account, my brothers account, my employers account as well. I am writing because I am overwh
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