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Hello @user_jpw31q, did you select the add to cart tab?

XfinityQuemekia

commented

6 hours ago

to the conversation:

How do I add the $50 gift card promo (MC50) to my order?

A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.

Question

How do I add the $50 gift card promo (MC50) to my order?

A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.

Question

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Customer Service

@user_yjb06f Thanks for reaching out to us regarding your disconnecting your internet service. I hope your day is going well. Sure, I would be more than happy to assist you today. To further assist, I would need to access and verify your account. Ple

XfinityCarolyn

commented

6 hours ago

to the conversation:

Xfinity internet

I want to stop internet service

Question

Thank you for posting on our community forums, user_37f21b. We appreciate your interest in our services and would be glad to assist you with the setup. Could you please send our team a Direct Message with your name and service address? Our team can t

XfinityDilary

commented

6 hours ago

to the conversation:

Apartment Number not Showing Up When Trying to Set Up Internet

I am currently trying to set up internet for my first apartment. However, when I am going through the process it is not showing the correct apartment number in the drop down menus. It also does not recognize my apartment number as being a valid part of the address. Does anyone know how to fix this?

Question

Hey there, user_rr94bd! Thanks for reaching out to our XFINITY Community forum regarding your refund. We understand it is important to only pay for the services you are using. We can certainly look into this issue for you. Please send our team a dire

XfinityNatalie

commented

7 hours ago

to the conversation:

Request My Money Back Right Now!!!!!!!

I 36never use Xfinity internet/wifi for 3 years...............not worth for me ...... I want full refunds $35 per month x 36 plus yesterday Xfinity [Edited: All Caps]

Question

Can you be more specific ? Do you mean where do you plug the coax cable from the modem into ? Or something else ?

commented

7 hours ago

to the conversation:

Router plug ins

Which portal do we plug into

Question

user_uos3iu, Thank you for reaching out. If you are referring to your username here on the Xfinity Forums, these are automatically generated. You can click the profile icon on the top right of your page to access your profile settings if you wis

XfinityVianney

commented

7 hours ago

to the conversation:

Username

When Ii sign in I see a username that I don't recognize

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

7 hours ago

to the conversation:

Apartment Number not Showing Up When Trying to Set Up Internet

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

7 hours ago

to the conversation:

Xfinity internet

I want to stop internet service

Question

cat 5 input from street

I have fiber to the house and not standard cable. I have no coaxial

Question

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Your Home Network

Hi @user_4q7i85 I am so sorry to hear about this experience. Sounds like you have taken the right steps to have someone work on the ongoing issue. Let's connect through direct message so that we can continue on to the next steps. To send a di

XfinityEva

replied

7 hours ago

to the conversation:

slow internet - poor service

For over a week my internet speed has been around 300mbps. While I realize there might be some signal loss, I am paying for 2000mpbs. I called customer service and explained the issue, that nothing had changed inside my house and that it was an external issue. I was told that there were 2 separate i

Question

@user_ljp9de Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an

XfinityCarolyn

commented

7 hours ago

to the conversation:

WiFi laggy

We had Xfinity before our apartments added it as a bulk plan ever since it has been glitchy and slower speeds especially noticed when gaming. we use an Ethernet cable when gaming also. Or when we have both tv ones watching different shows it will also be laggy sometimes.

Question

WiFi laggy

Question

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Customer Service

I definitely know how important it is to be connected in your home at all times user_gzn98y, especially during those prime 1-3 hours, so I appreciate you stopping by our community to let us know what's going on for us to help 👍 To confirm, you're sa

XfinitySeth

commented

7 hours ago

to the conversation:

Modem rebooting

Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh

Question

user_xju9hp Thank you so much for reaching out for help with getting this line taken care of. Most of the time, requests like this are entered automatically by the last tech. For example, if the line needs to be taken care of after an installation, t

XfinityAmandaB

commented

7 hours ago

to the conversation:

Talk to a live person

I need to schedule an appointment to have the cable buried.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

7 hours ago

to the conversation:

Xb7 upgrade

How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.

Question

Hi @user_oqtvtu, thank you for reaching out to us on our Xfinity Forums Community platform! We're happy to help you get your XUMO up and running, so you can start enjoying great content!😀 To get a better idea of what’s going on, could

XfinityMelinda

commented

7 hours ago

to the conversation:

Help with Xumo

I can’t connect the device I need help

Question

Request My Money Back Right Now!!!!!!!

I 36never use Xfinity internet/wifi for 3 years...............not worth for me ...... I want full refunds $35 per month x 36 plus yesterday Xfinity [Edited: All Caps]

Question

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Customer Service

RoboChef46360 I appreciate you bringing your Xfinity billing concerns to our attention so we can help. It's important to have service to rely on, especially when your income depends on it, so let's work together and find the best possible resolution.

XfinityEmilyB

replied

7 hours ago

to the conversation:

Need help getting billing credit

I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g

Question

Talk to an actual live human?

So, I can't seem to get to an actual live human at your customer service. Omar the chatbot doesn't even tell you that he's a chatbot, but it's pretty obvious, with the constantly doing the same repeat of mistake phrases that try to mimic natural speech. Not to mention the extreme monotone voice. Whe

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Customer Service