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You can request this PIN online by signing in to your Xfinity Mobile account, selecting the device associated with the number, and navigating to the "Transfer your number, cancel this line" section. After sending a one-time passcode (OTP) to your lin
phone call after 45 min said I have to get a transfer pin # from web site..
phone call after 45 min said I have to get a transfer pin # from web site.. [Edited - Inflammatory]
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@user_o3w56x Thank you for dropping a comment in the thread that you were seeing an issue with email. Are you still having trouble?
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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@XfinityPeterH I followed your instructions carefully. I had no filters to remove, but I added one to send any mail received from my friend to my inbox; I also attempted to modify my spam list, but I couldn't seem to access it. Anyway, I sent yet a
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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Hello @user_4ok7db Thanks for reaching out. Sorry to hear the remote is not working. Can you provide a little more information on what is happening?
Remote
I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening
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Remote
I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening
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X1
Try going to this link in a web browser to check email and if this method works; https://connect.xfinity.com/ I would also review the links below to confirm your email application is being setup properly; Be sure to read both. Set up your Xfinity Ema
Can’t send email
I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone
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user_925bbf Thanks for giving us the opportunity to assist you with your account, please reach out to us again if you have any other concerns we can help with.
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
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Greetings @user_8yny94, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. Usually when a cancelation request is put in on an account, the
Cancellation confirmation email
I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that
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Greetings @user_rp1vkp, thanks for taking the time to create an official post. This may be a scenario where proper expectations were not set, and I apologize if that is the case. Upon disconnecting service your bill will continue as normal until the
Billed for services after I canceled.
I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation confirmation email
I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that
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@George1_ Did any of the tips apply ?
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Billed for services after I canceled.
I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini
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Billing
Hello @user_ti1rmh Our forums expert @EG provided the instructions how to enable the advanced setting and change the network to support a dual band connection. Did that work for you?
Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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user_8ugee1 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I understand that you are wanting to update your payment preferences and we are here to point you in the right direction. Please visit here, https:
XfinityJorge
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Update credit card info
Can’t find screen to update credit card
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