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user_us3v7a Have you tried accessing the Xfinity Gateway Admin Tool at http://10.0.0.1?
Cannot access my wifi advanced settings have tried all the other solutions hard reset, app reinstall, etc
I am so frustrated with your stupid automatic optimization bull, I got Xfinity now just a couple months ago and I need to be able to enable my routers 2.4 ghz but I cannot access wifi equipment in the app! All I can access under "wifi" is gateway details, troubleshoot, and ask assistant. I have hard
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Greetings, @Virginia11529! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your phone service. You have definitely come to the right place for assistanc
All phones say PHONE LINE IN USE. UNABLE TO GET RESPONSE FROM XFINITY TESTING
For 4 months, every land line phone I plug in says "PHONE LINE IN USE". This is rather frustrating and I would like someone to please contact me. Thank you.
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Thank you for reaching out @user_s2u5b5 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working wit
How to contact a regional or general manager
I have been experiencing problems with customer service on an equipment replacement issues for over two months. I am getting contradicting information. I spoke to a supervisor yesterday but the connection was poor. She said she would call right back but never did. Is there a person who can help reso
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Hello, @user_fsh9c1. Thanks for reaching out to us here on the Community Forum. We can check on your ticket. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us:
New Home cable installation Ticket status request
Looking for someone to tell me the status of a new home (construction) cable run from street into house Ticket # [EDITED: Personal Information]
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How to contact a regional or general manager
I have been experiencing problems with customer service on an equipment replacement issues for over two months. I am getting contradicting information. I spoke to a supervisor yesterday but the connection was poor. She said she would call right back but never did. Is there a person who can help reso
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Customer Service
Xfinity gift card reissue
I have two gift cards that I got with purchase of a new phone that were never used or activated. As far as I am aware federal law says the funds don’t expire for 5 years so a new card can be issued. The problem Is the website on the card is inactive the phone number says the program was closed. The
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Customer Service
Hello @user_5v4cgw, thank you for taking the time to leave a post. Thank you so much for taking the time to share this feedback like yours truly means a lot! We’re thrilled to hear that Roger provided such an effortless and helpful experience,
Amazing Help
I'm not too sure where I was supposed to leave a review but I hope this works too. I had an effortless experience with Roger over the phone, he was able to help me with everything I needed an answer all my questions. His ID was MASU963.
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New Home cable installation Ticket status request
Looking for someone to tell me the status of a new home (construction) cable run from street into house Ticket # [EDITED: Personal Information]
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Customer Service
I need a coax outlet installed
I had recently got Xfinity Wi-Fi and realized that I did not have a coax outlet installed inside the house, I was wondering how I would go about scheduling a technician to come out and install one
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Customer Service
user_kyit19 Our team responded to your direct message on Wednesday. We are awaiting your location information, so we can help get the local team out to have your concern resolved.
Dangerous multiple down wires
I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA
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Hi there @user_ssooc2 Thank you so much for reaching out about an increase in your bill. I'll be happy to assist. Please follow the steps below to send a direct message. Please send us a direct chat message with your full nam
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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My bill increased $25 in last month. It’s insane
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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user_gvjd3z Hello! Thank you for reaching out to us here on our Community Forum. We don't believe this is something Amazon will let you do. They do not allow a gift card to purchase a gift card. This likely doesn't have anything to do with the Xfinit
Xfinity prepaid gift card help!
Hi, I was issued a Xfinity prepaid MasterCard and I'm having issues using it to buy an Amazon gift card because I want to use the full balance of the gift card and I'm having issues using it. I've been trying to call 866-385-8392, but there is no way I can contact a human person and it is incredibly
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Amazing Service
I had spoken to Roger, ID number MASU963. This conversation was effortless and swift, he wasted no time answering all my inquiries and helping me with my service. Thank you Roger!
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Customer Service
Amazing Help
I'm not too sure where I was supposed to leave a review but I hope this works too. I had an effortless experience with Roger over the phone, he was able to help me with everything I needed an answer all my questions. His ID was MASU963.
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Customer Service
No one has responded to my request. I can't seem to get anyone on a phone, sending this message isn't working how do I go about having you take care of the dangerous wires hanging in my yard
Dangerous multiple down wires
I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA
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Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. What type of device are you using when attempting to sign in? Cellphone? Laptop? @user_pd1dx7
XfinityDemetrise
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Cannot Sign Into Comcast Account [Edited]
I cannot sign into my Comcast account. First time I got on some weird Xfinity site with no way of even signing out; now am on an xfinity site with a light blue circle at the top and a white "U" in it. What's happening? Do I need to close this account? [Title Edited: "Personal Information"]
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