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Infinite Login Loop

Hello. when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account. 

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arris sb8200 issue

Please advise Startup Procedure Procedure Status Comment Acquire Downstream Channel 501000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Chan

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 • Your Home Network

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Hello, Yes I've tried clearing the cache and cookies. It's not my first time logging in. I can get past the initial login screen to access my account, but when I try to access my billing it kicks me out to login again, and then it says "hmm someth

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Infinite Login Loop

Hello. when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account. 

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Hello @user_6a72e3 I'm very sorry that you've encountered this error on the app and website. My team would like a chance to assist. By any chance, have you already cleared cache and cookies on your browsers?

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"Looks like something went wrong" error

I have been getting this error "Looks like something went wrong" - I have been trying to fix this for three months and have spent way to much time chatting with someone on the app and website. They assure me they can help but no one has been able to.

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"Looks like something went wrong" error

I have been getting this error "Looks like something went wrong" - I have been trying to fix this for three months and have spent way to much time chatting with someone on the app and website. They assure me they can help but no one has been able to.

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 • Sign-In and Account Management

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@dub1_1dub Thanks for reaching out to us regarding your internet concern, we'd be happy to take a look into this. Please send a Direct Message with your full name and the service address.    To send a "Direct Message" to Xfinity Support:

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Netgear CM500 T3 or T4 Timeouts

I'm new to the forums here. I originally had the 200 Mbps Down/10 Mbps Up internet plan, but got upgraded to the 400 Mbps Down tier last October. Since my Netgear CM500 modem can only handle up to 300 Mbps, I downgraded back to the plan I had before. Speeds are consistently around 238 Mbps down/12 M

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@XfinityMarcella​ Hi I have not received any info in the DM. The Only DM i received was how to access account docs which I have already done. Please reply to my DM messages

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How To get Contract details. billing and term agreement not provided.

Hi. Another unhappy customer that seems to be getting tricked, scammed After changing our plan with comcast we were offered a 24month fixed price for services that came with disconnect fee if canceled in first 12 month. I was told this information would all be emailed and in our account once comp

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ARRIS S33 and Gigabit Extra 1200mbps plan not reaching anywhere close to advertised speeds + extreme correctable error rate

I recently purchased an S33 modem in order to be able to use the 1200mbps plan, paired with an Asus RT-AC68U router. I've been maxing out at about 250-350mbps downstream hard-wired directly from the modem.  No issues with latency, just throughput. Things I've noticed: The box where the nod

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 • Your Home Network

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Hello and thanks for taking the time to reach out @user_1866d0. I have looked up the ticket, and it is still open and being worked on. We can get your account pulled up if you would like, and we can take a closer look at what is going on, along with

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Yard damage. I have an open damage claim ticket ECM0000009771 but have received no contact

Hello, I submitted damage claim ECM0000009771 over a week ago. The email from Xfinity said I would receive contact within 1 business day regarding the damage and it's been over a week.  Can someone please reach out?

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Yard damage. I have an open damage claim ticket ECM0000009771 but have received no contact

Hello, I submitted damage claim ECM0000009771 over a week ago. The email from Xfinity said I would receive contact within 1 business day regarding the damage and it's been over a week.  Can someone please reach out?

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 • Customer Service

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@user_0c9ee4 For mobile inquiries, we do have our amazing mobile team that can handle your request and you can reach out to our Mobile team through these options:SMS Text Message: 1 (888) 936-4968Phone: 1 (888) 936-4968Chat: https://comca.st/3Nd0HD3

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Xfinity mobile account sent to collector

I just want to let you know that i I am so dissapointed in this company. I will never try them again. Back in august i decided to open a mobile account to try it. It was aug 29 then a few says later i chamged my mind and cancelled it. I did receive the one phone and 2 sim cards for 2 more phones. So

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@Again​ The point of my post was that the information that I am given is consistently inaccurate and noone seems to take responsibility for what is communicated/promised. I want to be proactive in this situation and know exactly what I am getting and

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Agents promised $300 prepaid visa for each line, and now the offer is not honored.

In December I was promised to get $300 prepaid visa for switching from TMobile to xfinity mobile, this was promised and confirmed by multiple agents. I did bring 3 lines over and was told again that I will receive $900 in total. When trying to confirm again, I was told that this is not true and that

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Xfinity mobile account sent to collector

I just want to let you know that i I am so dissapointed in this company. I will never try them again. Back in august i decided to open a mobile account to try it. It was aug 29 then a few says later i chamged my mind and cancelled it. I did receive the one phone and 2 sim cards for 2 more phones. So

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 • Billing

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Hello @Disgruntled_User1234 I'm very sorry that the entire porting process has not been successful and has caused an inconvenience for you and your family. I see you mentioned 3 lines have ported over, but the 4th line was not successful. You've

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Porting Issue Lasting Almost A Month

I have had the same unresolved issue trying to port a phone from T-Mobile to Xfinity Mobile. At the beginning of January, I attempted to transfer 4 lines over. 3 of the lines transferred successfully. The fourth line did not work. I think the original issue was potentially on my end. I think I may h

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If you provide the domain for your work, we can take a look.

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Work emails getting blocked

What is going on here?? Work emails getting blocked after working fine for years. Tech support no help yesterday. Could not provide fix.

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@Xalthon Let me know if this isn't resolved. In some cases, a "spam" report will result in having your email address added to what is called a "suppression list".  This is more common in bulk messaging, or certain kinds of tools.  In some

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need to undo spam?

I inadvertently tagged an e-mail from my kids' principal as Spam. A few days later, I realized what had happened and marked it not Spam.  To be "safe," I even added the principal's e-mal address to my address book.  However, I now am receiving nothing from him.  It doesn't even go in

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@XfinityJessie​ I was told that it had to be requested online and could not be requested in store.

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Xfinity XG1v4 ordering help

I know this is a constant post on here but I have tried the chat function through my app and calling but I cannot seem to find a way to get this box. Can someone please help me get this box?

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