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user_kkq6ki, Thank you for reaching out to Xfinity Support. No need to go to a store, we can assist you here.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic

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Stolen equipment

My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?

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Down wire

I thought I had an electric wire down. The electric company checked it, and they said it is a cable wire and to contact you. It is blocking my driveway at [Edited: "Personal Information"]. Please come take care of it. Thank you.

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Stolen equipment

My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?

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virtual assistant is terrible

I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o

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seasonal convenience plan

I have spent MANY HOURS trying to set up plan and have been run around in circles.

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I have the same issue, constantly. Any fix?

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After 15 or 20 minutes the person I'm talking to can no longer hear me

After 15 or 20 minutes the person I'm talking to you can no longer hear me. I can hear them but they can't hear me it happens regardless which phone I'm on or where I'm at I could be in another town and Xfinity service still gets [Edited: "Language"] after 15 or 20 minutes the other caller can never

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Hello, @Gregghc sorry for the inconvenience of your email bouncing. Is this happening with all the emails you send or a specific address? Have you check to see if there is a typo in the recipients address? There mailbox could also be full.

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Why are so many of these showing up in my comcast email account: mailer-daemon@comcast.net

To Whom It May Concern: Please advise.mailer-daemon@comcast.net4:39 AMTo [Edited: "Personal Information"]This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 33.1 hour(s): * noreply@notifications.sucuri.netReason: Temporary Failure

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febroker, thank you for letting us know the issue has been resolved.   

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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I have had this same issue. I ended up just getting the 1080P box, as the 4K box is not very reliable. It has a tendency to over heat which means even if you do eventually get a good one, it only last about a year. Xfinity has had multiple issues wit

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4k box repeated service failures

I attempted to "upgrade" to 4k cable box during first week of November 2025. The 4k box would not connect to TV. Multiple efforts by technicians, reached via chat and phone conversation, were unable to provide a resolution. Three technicians visits failed to get the 4k box to function properly. Duri

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Hi there, @J_East! Thanks for reaching out to us here on the Community Forum and sorry to hear about the 2.4GHz bank disappearing randomly. I wonder if the issue may be some sort of interference. There are some great tips for optimizing your home net

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2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

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Channel listed wrong on your website

In my area, MeTV WHOIDT6 is ch 1811 but your website lists it as 1181. Can you get this fixed? TiVo is going by your channel list.

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@Phylliso I'm sorry to hear you're having issues with your email account. ur team is here to help figure this out. Does this happen if you use the Yahoo app or yahoo website?  Is it only happening with the mail app on your device?    

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Accepted Solution

By your description I am not sure if you have the stream app installed on the TV, or on the fire stick(s). But if it is installed on the TV, I had Firestick issues where other stuff installed on my TV that would fail with the Firestick inserted. Li

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Error: tvapp-00500

Same error on my Xfinity stream only on 1 of my 4 TVs. Stream used to work on this tv. I bought new fire stick and stream app still comes up with same error. Been going on for 3 months 6 calls and now a tech at my house. Tech support on phone does not have a clue. Wasted hours trying to fix

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user_lvfmsw I would be reaching out and sharing my feelings if I were in your shoes too. Our team is happy to take a look at the account and verify with you that everything is beign resolved. Please feel free to send us a DM with your full name and c

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Cancelled Service Months Ago And Still Being Billed

I cancelled my services months ago and I'm still being billed. It's not over $200 for services that I did not want. I was VERY CLEAR that I wanted to CANCEL my services. I had to contact Xfinity 3 times to get someone to "say" they were going to cancel my services. Apparently they never did. If thes

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Cancelled Service Months Ago And Still Being Billed

I cancelled my services months ago and I'm still being billed. It's not over $200 for services that I did not want. I was VERY CLEAR that I wanted to CANCEL my services. I had to contact Xfinity 3 times to get someone to "say" they were going to cancel my services. Apparently they never did. If thes

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@Trevor001100 Hello there, I would be more than happy to set up an appointment with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&

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schedule tech appointment

It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a

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Actually, it is a problem with the hardware. The CM2000 is not compatible with their new Next Gen / mid-split /enhanced upload speeds so it won't get provisioned correctly. Check for third-party / retail-purchased devices that are currently compati

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15 hours ago

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Internet upload capped at 40mbs

My internet upload has been capped at around 40mbs even though my plan has around 250mbs. What is the best way to resolve this? My modem is a Netgear Nighthawk CM2000 so there isn't an issue with hardware.

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Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

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Thanks for your post @user_189138. We know an interruption in service is frustrating. We appreciate your continued patience while we work to restore service. Any time frame given is only an estimate, as additional issues may be uncovered as we work t

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Outage

I want to know why I am the only house without service. Outage update says as soon as possible. It was supposed to be fixed 3 hours ago. Therd is no storm or power outageI want to lodge a complaint and can't get a person.

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