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user_szkk2x Hello, are you using the application or the 10.0.01 site?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Have you reached back out to our CSA team if they were assisting you with this issue? They may have additional tickets to put in to investigate the issue you are experiencing. CSA Toll-Free Number: 1-888-565-4329. @user_v8yhc6
Looks like something went wrong message
I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
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Yep. I spent hours on the phone with xfinity. Links in texts, online, sent to customer service, sent to the security people. Said there were locks on my account that they took off, but that didn’t fix it either
Looks like something went wrong message
I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi
Question
I am sorry you are running into errors @user_koihw2 If you haven't already, sign in to login.yahoo.com with your Comcast credentials to accept the new Yahoo terms. Once I did this myself I was not getting the wrong password error message anymore and
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Comcast says Peacock activated as Diamond member but Peacock says I need to activate
I activated my Peacock premium benefit as a Diamond member. When I click through to Peacock it is all locked and asks me to upgrade. This looks like it's an issue for others but I can't get any help from Comcast or Peacock to reset or reactivate the benefit. Any ideas?
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So I got it working. I reset the modem to factory settings using the hidden button on the back. Then I rand the iOS app and set up the network. I used the password printed on the modem and admin as the username.
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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Suddenly, I can only send emails but not receive emails. Any thoughts?
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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user_553ppc Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Comcast’s service is poor
I have been trying to get a replacement phone for over 4 hours, the verification department is unable to provide any assistance. I asked for a manager and was told they were in a “meeting “, than she was out and I being transferred I listened to the hold music for 40 minutes before hanging up. I sti
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Hello @user_n4gqi6 I hope you are well. How did the technician visit go?
My internet is out and I can't get in touch with a person
Our internet has been out since Saturday (5 days). I have tried a new cable and a new router/modem. It's not working. Xfinity's customer service is a bunch of robots that want to walk me through pointless troubleshooting. I've tried unplugging the router already! Can I get a technician out here?
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity changed my plan without my persmission and said I was stuck with it
had just renegotiated my bill when it was up for renewal before the rate went up when I noticed the bill was higher than what the rate was promised me. I called customer service and it said because the bill had already been issued before my new agreement wanted into activation, but my next bill woul
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Xfinity support
A couple of days ago all my Xfinity Stream recordings disappeared. On the Scheduled list,. I see the scheduled recordings and I even see when they are being recorded but they never show up on the Recordings list. I have signed out and back into Xfinity stream but that didn't help. I added more cloud
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Xfinity Stream Website
@user_lzowpf First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to ch
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WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
Question