Xfinity Community Forum

Hello @user_mjkmjk, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

commented

20 hours ago

to the conversation:

0

1

U

Xfinity keeps coming after me for a wrongful charge already resolved multiple times

I talked to an Xfinity chat agent on 9/24/2025 to cut off my internet service on 10/18/2025. They reassured me there would be no more charges after that date after I pay a prorated amount, which I did. In November, I got an email about an overdue bill, so I got on a call with Retention in December.

Question

U

Unknown device

Hi, for some reason there is a streaming box listed under devices that I own. I have never asked for this device nor have I ever received it.

Question

•

Customer Service

14

1

0

U

Xfinity keeps coming after me for a wrongful charge already resolved multiple times

I talked to an Xfinity chat agent on 9/24/2025 to cut off my internet service on 10/18/2025. They reassured me there would be no more charges after that date after I pay a prorated amount, which I did. In November, I got an email about an overdue bill, so I got on a call with Retention in December.

Question

•

Billing

20

1

0

@user_bkll3x, thanks for sharing your experience. Glad to hear that the issue was eventually fixed, was there any other questions or concerns we can address at this time?

XfinityAbel

replied

21 hours ago

to the conversation:

0

U

Customer Loyalty Retention is a JOKE

I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm

Question

Hello @user_82at9g, thank you for reaching out on our community forum. I know that is is very important to have all of your services working as they should. I would be happy to troubleshoot the issue with you. Please send us a direct message with yo

XfinityAbby

commented

21 hours ago

to the conversation:

0

U

Xfinity Voice not working

I recently upgraded my equipment to a Voice and Data Modem TECHNICOLOR CGM4331COMSerial #: 80DAC2DD12F5. The internet works fine. Voice does not. Reset the unit multiple times. Tried both ports. Tried different RJ11 connection. Still no dial tone. Can't figure out how to talk to live agent after try

Question

Y

Official Complaint: Repetitive Billing Errors and Inability to Cancel Service due to System Glitch

I am writing to formally lodge a complaint regarding a persistent system error with my NOW Xfinity prepaid internet service that has resulted in overcharging and unresolvable account issues. I have been a customer for six months. Initially, the service was satisfactory. However, the experience becam

Question

•

Customer Service

13

1

0

U

I did share my story - I was transferred between many representatives for a billing issue until a Customer care/ loyalty/ retention agent dumped me on a repair agent. Ironically, he was the one who actually FIXED the issue - which was a billing issu

user_bkll3x

replied

21 hours ago

to the conversation:

0

U

Customer Loyalty Retention is a JOKE

I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm

Question

You're welcome, gwnga! Yes, once we have resolved this known issue, we will notify you through here. In the meantime, is there anything else that we may assist you with?

XfinityNatalie

replied

21 hours ago

to the conversation:

0

U

Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

Question

U

Are we getting a sports package fee reduction because of the lack of NFL programming? Football is the main reason we buy your sports package.

user_k13bjd

replied

21 hours ago

to the conversation:

0

U

NFL network

DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo

Question

Hello @user_jxqn9n, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I would be more than happy to investigate this further. If you could send our team a direct message with your

XfinityChelseaB

commented

21 hours ago

to the conversation:

0

U

Final mobile bill

I have called and went into a store trying to get a final bill with the amount owed on my cell phone after I transferred service. I have been unable to obtain a copy and need it in order to pay off my cell phone. Can someone tell me how I go about getting this?

Question

Thanks Marty! You are the first person to tell me it was a known issue. I was very frustrated with getting the run around from the chat agents. I will await resolution to the issue now instead of canceling. Will there be any type of notification when

gwnga

replied

21 hours ago

to the conversation:

0

U

Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

Question

You've reached the right place for assistance @user_pvs8vo! I'll be more than happy to take a closer look at your account. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the ser

XfinityQuemekia

commented

21 hours ago

to the conversation:

0

U

Phone service

I would like to get a price to switch to your phone service

Question

U

I had the same experience at an Xfinity in San Francisco and then I found this forum. I showed them these conversations and then finally they did not push the phone line on me.

user_7pr30p

commented

21 hours ago

to the conversation:

0

B

Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

Question

user_443272 - Hello! Thank you for reaching out to us—I’m really sorry to hear that you’re considering canceling your account. We truly value having you with us and would love the opportunity to help if there’s anything we can

XfinityThomasA

commented

21 hours ago

to the conversation:

0

U

Custom Support

I need to cancel my service as of June 6.

Question

U

Training camp is coming guess I gotta switch to Verizon , no nfl network come on

user_fgtgtc

commented

21 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

U

Is Xfinity in negotiations with nfl network if not I’m leaving

user_fgtgtc

commented

21 hours ago

to the conversation:

0

1

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

U

Phone service

I would like to get a price to switch to your phone service

Question

•

Customer Service

11

1

0

This is most likely attributed to that specific promotion or offer, not meant to be a reflection of all offers moving forward. Changing from "Xfinity Rewards" to Xfinity Membership" was done to provide a more inclusive and seamless experience for cus

XfinityAlfonso

replied

21 hours ago

to the conversation:

0

Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

Question

Hello @user_j02j2f, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Change the Daily Update Time on your X1 TV Box for more information. If you’re an Xfin

XfinityChelseaB

commented

21 hours ago

to the conversation:

0

U

update window

I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?

Question

Closed

Pinned

FIFA World Cup 2026™ on Xfinity overview

The world of soccer, all in one place. The FIFA World Cup 2026™ will be jointly hosted by the United States, Canada, and Mexico on the following dates: June 11, 2026–June 27, 2026: Group StagesJune 28, 2026–July 9, 2026: Knockout RoundsJuly 9, 2026–July 11, 2026: QuarterfinalsJuly 14, 2026–July 15,

Articles

•

Channels and Programming

14

0