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Hello @user_rbwy5w We appreciate you reaching out. We can certainly help get this addressed for you. Was this line previously buried and became unburied or have we never came out to bury it yet?
Need the cable buried
Cable is currently exposed above ground, need it to be buried. It's been exposed for a while now.
Question
@user_tdvyfv Thanks for reaching out to us, as a customer and a homeowner I would not be happy if I had an unburied cable line on my property. Let's get this resolved for you, to get started go ahead and send me a direct message includi
Just need it connected?
Its been months. I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the law
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need the cable buried
Cable is currently exposed above ground, need it to be buried. It's been exposed for a while now.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Just need it connected?
Its been months. I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the law
Question
@user_vea1cb if I remember correctly, the ability to direct message Xfinity is only available after an Xfinity agent responds to a posting. You may need to post separately.
Refund card replacement
I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.
Question
@carrjob Thanks for reaching out to us, did you see the information my coworker @XfinityJustinM supplied on adjusting your e-mail settings
incoming emails showing up in trash folder
My wife and I have xfinity email accounts. in both of our accounts, all new incoming emails are showing up in trash folder. I checked my email settings and made sure there were no email filters set. We also changed our passwords which didn't resolve the problem. Any suggestions on how to resolve thi
Question
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience that's great information on how you can set up your e-mail settings so your emails don't go into the trash bin
Comcast started sending my emails to trash
Yesterday I noticed I was not getting emails. When checking I found all my emails in trash. I did not authorize this, please advise if Comast will fix this problem.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Discontinuing Services
Hi Michael, it's Xfinity Assistant. Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket. =================================== See ticket above I talked to a rep way
Question
user_hiuw2s Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
Question
user_4w1pb9 Hi there! Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in
Not Notified of Tech Visit Charge
I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?
Question
xfinity utility boxes left open
Old Farms West Middletown CT neighborhood. Xfinity recently updated equipment. All utility boxes were left open with covers laying on ground. Who should I report this to and how?
Question
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Customer Service
I have the XB7 and a Blink system. The Blink system worked just fine until recently. I was having wifi connectivity issues with one camera out of 4. No matter what I did, nothing worked. Even replaced the camera. Accessing the wifi setti
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
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Hi user_43b110! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us about this billing issue. I'm sorry to hear about the complications you've run into trying to reach a resolution on this. We also apologize fo
Fraud case not resolved
The issue with the Apple iPad billing and related data has not been resolved. I have contacted your company at least once a month since November, the day after I agreed to the deal, even before receiving the box. I was informed that I could cancel within three months if I were unsatisfied. I called
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Discontinuing Services
Hi Michael, it's Xfinity Assistant. Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket. =================================== See ticket above I talked to a rep way
Question
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Customer Service
Not Notified of Tech Visit Charge
I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?
Question
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Billing
Hello @mmlachak, thank you for taking the proper steps in creating an official post. Our team can take a closer look to check on the status of the escalated complaints that were submitted. Just send our team a direct message with your full name, the
XfinityJustinM
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Discontinuing Services
Hi Michael, it's Xfinity Assistant. Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket. =================================== See ticket above I talked to a rep way
Question