Xfinity Community Forum

Concern moved here to the E-mail help section.

EG

commented

8 hours ago

to the conversation:

0

U

Email

I have an older version timecast, xfinity.Email, do I need to do anything at this time? I get an email saying i'm gonna text up.The terms might be soam

Question

user_7lptic Thank you very much for the update! We can easily investigate some specifics with the box. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issu

XfinityTommy

replied

8 hours ago

to the conversation:

0

U

where can i watch the Detroit Tigers this year

Tigers have moved but don't know where

Question

@user_i652l3 Unfortunately over social media I wouldn't be able to make that change to your account. You would have to send me a direct message so I can authenticate your account and get your approval. But if you have your checking account listed a

XfinityOrlandoM

replied

8 hours ago

to the conversation:

0

U

No longer getting Autopay + Paperless discount

My 2 year promotional period is ending. I signed up for a new plan. I had autopay and paperless turned on, my upcoming charges for the new plan did not have the discount. To get the discount with my promotional period I had to turn autopay and paperless off and then back on. I tried that just now, b

Question

user_13vmrq, If you’re no longer a customer, your Comcast email can stay active as long as you log in periodically. If you’d like to fully close it, you’ll need to contact Xfinity support and request that your Xfinity ID be deleted.

XfinityAngie

replied

8 hours ago

to the conversation:

0

U

Close out my comcast.net email account

how do I permanently close out my comcast.net email account

Question

Thanks for the update and we are here happy to continue working with you if you are having issues. Send us a DM to pick up where we left off.

XfinityJorge

replied

8 hours ago

to the conversation:

0

U

Caller ID not Displaying on TV

I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"

Question

U

If you can do that without me giving additional account information, please do so, and thanks in advance. Last night, when trying to sign up for a new plan, chat windows kept popping up as I was trying choose/upgrade a new plan. The reps tried to s

user_i652l3

replied

8 hours ago

to the conversation:

0

U

No longer getting Autopay + Paperless discount

My 2 year promotional period is ending. I signed up for a new plan. I had autopay and paperless turned on, my upcoming charges for the new plan did not have the discount. To get the discount with my promotional period I had to turn autopay and paperless off and then back on. I tried that just now, b

Question

D

Thank you!!! Will do.

Djdbo314

replied

8 hours ago

to the conversation:

0

D

Account Issues

May 12th, I put in a transfer from my old address, to my new address, for the 15th of May. May 10th, I paid my bill. The 15th comes, I move my things into my home, connected the modem, and I'm thinking everything is fine. As of May 20th, my service was disconnected and I was told that I had a balanc

Question

U

My Xfinity account has been closed for over a year.

user_13vmrq

replied

8 hours ago

to the conversation:

0

U

Close out my comcast.net email account

how do I permanently close out my comcast.net email account

Question

U

@XfinityRoberto I am trying to. I no longer wish to use [Edited: "Personal Information"]. This address has been hacked so many times I have lost count. 6-8 spam messages a day.

user_13vmrq

replied

8 hours ago

to the conversation:

0

U

Close out my comcast.net email account

how do I permanently close out my comcast.net email account

Question

user_a6hcpy Thank you for reaching out to us over our Xfinity Community Forums! Will you need Xfinity services for your new place at all?

XfinityMartyR

commented

8 hours ago

to the conversation:

0

U

Cancel service

I am moving and need to discontinue my service

Question

Hi there. Thank you so much for reaching out to us regarding your email concerns. Did you disconnect your internet account?

XfinityRoberto

commented

8 hours ago

to the conversation:

0

3

U

Close out my comcast.net email account

how do I permanently close out my comcast.net email account

Question

@jwallinOak Quite welcome ! Good luck with it !

EG

replied

8 hours ago

to the conversation:

0

J

Exposed cables/connector lying in dirt causing service failure, two tech visits, no follow-up.

To whom it may concern: I need help reaching someone who can resolve an unresolved service failure at my home in Oakland, CA. Since around May 1, my service has failed across every device in my home. Upload has collapsed to near zero and the connection drops out completely and intermittently. This h

Question

jwallinOak, Hello, and thank you for reaching out to Xfinity Support. I would like to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon

XfinityAngie

replied

8 hours ago

to the conversation:

0

J

Exposed cables/connector lying in dirt causing service failure, two tech visits, no follow-up.

To whom it may concern: I need help reaching someone who can resolve an unresolved service failure at my home in Oakland, CA. Since around May 1, my service has failed across every device in my home. Upload has collapsed to near zero and the connection drops out completely and intermittently. This h

Question

U

That has been done with no response from Xfinity

user_3s0ikb

replied

8 hours ago

to the conversation:

0

U

Returned Router On Autopay Charged Many months

We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly

Question

user_v08yyi Thanks for the heads-up. Have you tried any troubleshooting steps like resetting your x1 box?

XfinityChristy

replied

8 hours ago

to the conversation:

0

LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

J

Thank you, EG, for doing this. I just need this to be resolved. I suspect it is a fire hazard that all of this equipment and lines/cables are exposed. Hoping someone jumps on this ASAP with the proper urgency it requires.

jwallinOak

replied

8 hours ago

to the conversation:

J

Exposed cables/connector lying in dirt causing service failure, two tech visits, no follow-up.

To whom it may concern: I need help reaching someone who can resolve an unresolved service failure at my home in Oakland, CA. Since around May 1, my service has failed across every device in my home. Upload has collapsed to near zero and the connection drops out completely and intermittently. This h

Question

user_esq36n Sad to read this, but you have come to the correct place for help getting your request processed. Please send us your full name and complete address via out DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click t

XfinityPeterH

commented

8 hours ago

to the conversation:

0

U

cancel service

Pls cancel service by May 31

Question

@user_i652l3 Great question, if you were on one of our legacy plans when you go with our new next generation plans you generally have to go re add the auto pay function and make sure your checking account is set up as the default payment option. &nb

XfinityOrlandoM

replied

8 hours ago

to the conversation:

0

U

No longer getting Autopay + Paperless discount

My 2 year promotional period is ending. I signed up for a new plan. I had autopay and paperless turned on, my upcoming charges for the new plan did not have the discount. To get the discount with my promotional period I had to turn autopay and paperless off and then back on. I tried that just now, b

Question

I am so happy to hear that, @Djdbo314! Please let us know if you have any questions or need anything at all. Our amazing community is always ready to help.

XfinityJamesC

replied

8 hours ago

to the conversation:

D

Account Issues

May 12th, I put in a transfer from my old address, to my new address, for the 15th of May. May 10th, I paid my bill. The 15th comes, I move my things into my home, connected the modem, and I'm thinking everything is fine. As of May 20th, my service was disconnected and I was told that I had a balanc

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

3

J

Exposed cables/connector lying in dirt causing service failure, two tech visits, no follow-up.

To whom it may concern: I need help reaching someone who can resolve an unresolved service failure at my home in Oakland, CA. Since around May 1, my service has failed across every device in my home. Upload has collapsed to near zero and the connection drops out completely and intermittently. This h

Question