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Hi XfinityJustinC: Thank you for your help. Yes -- I was able to access the Voicemail Website today (Jun 18 5pm PDT). I appreciate your immediate attention. All the best.
VOICEMAIL WEBSITE PROBLEM
I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have bee
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Accepted Solution
@user_1jj2qr thanks for taking the time to post on our Xfinity Community Forum. I'd like to do everything I can to help, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Dir
Sprinkler line is not working
We had Xfinity installed earlier this year. Some of our sprinkler heads are not working in the area where the cable line was buried.
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@user_jtvhx5 Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to direct messag
Telephone pole damaged
The telephone pole outside our house was damaged by a car. PSE&G has replaced the pole and transferred all their lines to the new pole. Now the cable company has to come and move their lines from the old pole pole to the new pole. Once that is complete PSE&G will remove the damaged pole. The address
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Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
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Hello, I have similar issue like @user_nx9fhe . Signed up for Xfinity Gigabit internet and switched my three cellular phones from ATT to Xfinity. Still waiting on the installation of Modem/Internet that is scheduled. Mobile phones are fully active an
Unable to call internationally from the US
We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun
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Accepted Solution
Sprinkler line is not working
We had Xfinity installed earlier this year. Some of our sprinkler heads are not working in the area where the cable line was buried.
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Customer Service
Hello tcripe497 👋 I appreciate you being an active member of our community with your post, and you're in the right place for help! I'm always gaming online, so I definitely know the importance of having my upload speeds as fast as possible at all ti
Upload speed less than 1/2 of what it should
Last week I got xfinity internet. The plan I got was 1gb down and 110mb up. I am only getting 40mb up. I am using the xb8-t modem. Why is this not giving me my full upload speed? I actually need my upload speed as I self host. I have my own cloud from my home that works through my internet so upload
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Thanks for reaching out @user_7xuuvo! I can understand how frustrating it is to successfully sign in with Xfinity and then still be told you need to add HBO/Max. This sounds like an HBO Max subscription entitlement issue, where the app is not recogni
HBO Max App not working
Hi, when I go to HBO max it asks me to login to xfjnity. I logged into Xfinity successfully, and then I get prompted to add HBO to my subscription.
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Telephone pole damaged
The telephone pole outside our house was damaged by a car. PSE&G has replaced the pole and transferred all their lines to the new pole. Now the cable company has to come and move their lines from the old pole pole to the new pole. Once that is complete PSE&G will remove the damaged pole. The address
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Customer Service
Out of Sync Streaming Audio
******** 1029 KJYY PORTLAND OREGON TELEMUNDO ******** Viewing this channel through the xfinity streaming app or the xfinity.com/stream/ website the audio is out of sync by over 10 seconds. Customer service wasn't very helpful. Asking me to unplug my 'tv box' The Video shows up 10 seconds faster than
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Xfinity Stream Website
Hey there, @user_4ty50x, thanks for reaching out through Xfinity Forums regarding your plan. We would be happy to help you with making changes to your plan. Can you please send us a Direct Message with your full name and your full address? Ho
I need to cancel a Wifi plan I am no longer using while I am abroad
Hi all, So I purchased a router and became a Xfinity customer a little over a year ago. I used the services for a month, then transferred ownership of the account to a roommate after I moved out of the premises on rather hostile terms. This roommate has been handling the payments and the management
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creating quite a problem as I cannot get access to my accounts
live chat
I do NOT have a smartphone. My xfinity voice services are thru my landline phone which is not processing requests for verification codes from multiple sources(like Fidelity Net Benefits)--which is obviously causing problems. Can anything be done to solve this very important situation?
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Hello user_wwop92 thank you so much for reaching out here via our Xfinity Forums! If there are concerns of a possible area issue, we highly encourage checking our Xfinity Status Center for the most up-to-date news and information on service repairs.
no connection
I have no i-net connection. Modem is blinking yellow for more than half an hour. What should I do?
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live chat
I do NOT have a smartphone. My xfinity voice services are thru my landline phone which is not processing requests for verification codes from multiple sources(like Fidelity Net Benefits)--which is obviously causing problems. Can anything be done to solve this very important situation?
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Home Phone Service & Equipment
I need to cancel a Wifi plan I am no longer using while I am abroad
Hi all, So I purchased a router and became a Xfinity customer a little over a year ago. I used the services for a month, then transferred ownership of the account to a roommate after I moved out of the premises on rather hostile terms. This roommate has been handling the payments and the management
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Billing
no connection
I have no i-net connection. Modem is blinking yellow for more than half an hour. What should I do?
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Your Home Network
Hello! A Service Unavailable notice and error 83 show on both my TV (Vizio +Roku Stick) and my phone (Android). I have Xfinity internet. I was watching a movie and after my son turned off the TV with the remote by accident, Disney+ stopped working.
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Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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