Xfinity Community Forum

@Josh28h85 Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging Click the "New mess

EG

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7 hours ago

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Xb10 modem

I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they

Question

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it creates a ticke

EG

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7 hours ago

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U

Gateway XB8-T

Have used numerous XB8-T models and for some reason this time only the app under wifi equipment then advanced settings the option for WiFi Band Selection isn't an option when it has been an option with previous XB8-T gateways. Question #1) Anyone have any idea how this could happen with a Xfinity Ga

Question

@user_qiz62w Did you have a chance to see if any of those tips apply ?

EG

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7 hours ago

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U

Micro outages

I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on

Question

Thank you for reaching out @user_57cv06 I am sorry for how your experience has made you feel. When you disconnect services you may have had an early termination fee, but you would also have prorated charges for services used. Did you get a final bill

XfinityDena

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7 hours ago

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sent to collections but have transcript from 3 different agents saying it's taken care of, but it wasn't and my credit is now effected

I unfortunately switched providers and I regret it for many reasons. I am struggling financially and the other provider promised to save me money. They lied and also their service is subpar to yours, they have admitted their towers in my area are falling apart and their tech suggested I just cancel

Question

Good morning @user_qiz62w, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the need for a reliable connection, and you have come to the right place for assi

XfinityJeff

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7 hours ago

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Micro outages

I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on

Question

@user_vtte71 Please also post the first two hops. They don't contain any personal / private data.

EG

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7 hours ago

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Severe packet loss and latency

I am experiencing significant latency and packet loss in Rockville, MD. The most consistent choke points appear in hops within the **md.bad.comcast.net domain. The issue is clearly not with my equipment. Using the same laptop to access the same internet sites, I have minimal latency and no packet lo

Question

user_5fqx2h Hello and thank you for reaching out via our Xfinity Community Forums. As the person who monitors our budget I understand needing to review the bills from time to time and making some changes as needed. Our team here can review your accou

XfinityChristy

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7 hours ago

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I need to get my bill lower

Can u help me lower my bill

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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U

I need to get my bill lower

Can u help me lower my bill

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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U

sent to collections but have transcript from 3 different agents saying it's taken care of, but it wasn't and my credit is now effected

I unfortunately switched providers and I regret it for many reasons. I am struggling financially and the other provider promised to save me money. They lied and also their service is subpar to yours, they have admitted their towers in my area are falling apart and their tech suggested I just cancel

Question

U

Yes, I can access the link with no problems and access the TV listings, but once I select a program to watch, all I get is buffering.

user_qzijtg

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7 hours ago

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Streaming

How do I get XFINITY stream to work on my PC?

Question

@user_n0hc9y The other end of the line may not be connected to the live Comcast feed. You may need a tech out to connect your premises to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the servic

EG

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7 hours ago

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U

WiFi gateway flashing yellow light

I’m a new user who signed up today, but I can’t get the blinking yellow light to stop after plugging it in and connecting to either one of my two coaxial outlets. We have never used this xfinity tv or internet at this address, so I’m not completely sure the cable signal is coming into the house. Is

Question

Hi user_7ubz9j! Thanks for reaching out on our Forums regarding this misapplied payment. My team is here to support you. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary

XfinityAmira

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7 hours ago

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Payment

Made a payment to the wrong account I need it fixed now

Question

@user_dv89oq Hello, I would be more than happy to review your account to make sure your services are eligible for an XB10. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,

XfinityRaul

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7 hours ago

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Upgrade to newest modem

Would it be possible to upgrade my XB7 modem to the newest XB8 or XB10 modem? I would benefit from the 6hz band for faster wifi speeds. I use Eero Pro 6E wifi extenders. Shipping would be great. Thanks!

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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U

Upgrade to newest modem

Would it be possible to upgrade my XB7 modem to the newest XB8 or XB10 modem? I would benefit from the 6hz band for faster wifi speeds. I use Eero Pro 6E wifi extenders. Shipping would be great. Thanks!

Question

@XfinityChelseaB They wrote: " I have a Gateway XB8" and "Gateway firmware is "CGM4981COM_8.2p7s1_PROD_sey"..

EG

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7 hours ago

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F

Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

Question

How do I get XFINITY stream to work on my PC? https://www.xfinity.com/stream/ should work.

BruceW

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7 hours ago

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Streaming

How do I get XFINITY stream to work on my PC?

Question

Thank you, again, @user_3f68ba. We appreciate the opportunity to help, and I'm so glad we were able to escalate this on your behalf, having our backend team add what they needed to within our billing system for your Peacock Premium to become eligible

XfinitySara

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7 hours ago

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Redeem Peacock

I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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Payment

Made a payment to the wrong account I need it fixed now

Question

It depends. Something may have changed recently with the connection / line where the signal strength is now too weak. You may need to check the line / splitters / hardware for integrity. You may need to book a premises tech visit to investigate furth

EG

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8 hours ago

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U

gateway connection

my gateway was showing no light, i moved it to another room so i could figure out if it was the outlet or my gateway. when i did that the gateway turned on but sat there and flashed orange for 30 minutes. i then moved it back to the room it was originally in and tested out the other outlets, turns o

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Modem

Looking to upgrade to the new XB8

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Customer Service

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