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Hmm, thank you for letting us know that you tried sending a Direct Message @magandy. I’m not seeing anything come through on our end. When did you send the message?
Disputing $100 Jan Overage - 11 Months Under Cap"
URGENT Billing Dispute: $100 Jan Overage Wrong - 11 Months Under Cap 2-person home usage: Apr-Nov '25: 750-1100GB/mo (0GB over) Dec '25: 1352GB (123GB over) Jan '26: 2128GB (899GB over = $100 charge) Feb '26: 675GB (0GB over) Mar '26: 630GB (0GB over) Jan spike anomalous vs baseline. 2+hr phone/chat
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@danegeld @Again my understanding is that i am supposed to enter my @comcast.net email at the yahoo portal but it says it doesnt exist so I still have no access to my email :( Have you transitioned your email to Yahoo! Mail? Did yo
I have had comcast for decades. they without telling me or at least i didnt get the memo swtiched me to yahoo and now my Classic Outlook doesnt work. no i dont want to use their app or anyone elses i want all my email in one spot like it always has been. Called in got no where. went to yahoo and (So
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I sent a a Direct Message through the internal system, as you suggested.
Disputing $100 Jan Overage - 11 Months Under Cap"
URGENT Billing Dispute: $100 Jan Overage Wrong - 11 Months Under Cap 2-person home usage: Apr-Nov '25: 750-1100GB/mo (0GB over) Dec '25: 1352GB (123GB over) Jan '26: 2128GB (899GB over = $100 charge) Feb '26: 675GB (0GB over) Mar '26: 630GB (0GB over) Jan spike anomalous vs baseline. 2+hr phone/chat
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@user_coqt6f Glad to see @BruceW was able to assist you with this. Happy to hear it's working again. @BruceW Thank you!
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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@user_awgd3r Thanks for being a loyal customer. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. Sure, I would be more than happy to assist you today.
Over the number of lines on devices for payment plansv
Over the number of lines on devices for payment plans? Both are paid i was told once I pay off my IPHONE TWELVE. We could upgrade our lines so we did. Nothing this was MONTHS AND MONTHS ago. We’ve called waited called waited. We desperately need new phones now we have 12pro Max and iPhone 13. We are
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I went to my closest Xfinity store today and placed an order for a Ring doorbell, come to find out, the guy messed my order up, I talked to someone in chat, supposed to have called me back and still waiting.
Wrong Device sent
9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock
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Thank you for reaching out here in our Xfinity Community forum. We are here to help you, and happy to do so. This will require getting some account information better kept private. Please send our team a direct message with your full name, the name
Missing order
My order [Edited: "Personal Information"] include s SIM of xfinity mobile service. Fedex said they delivered to me on Friday, March 20th. However, I have not reiceived anything.
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THANK YOU THANK YOU THANK YOU!!! I tried just with the voice command and of course that didn't work, so I did it the long way - as you suggested - and it worked immediately!! I'm not adventurous at all and afraid to click on any buttons
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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I have sent the information requested to Xfinity Support. Please, let me know if you need anything else.
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7
I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some
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Hello Jeff, I worked with the vendor who sold me tge device, they reached out to Comcast on their end, as they have a back-channel resource on staff and they determined that the phone is not going to work for this port, so they have agreed to swap ou
Unable to register Samsung Galaxy ZFold7 IMEI
Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI 358910537129742. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care to be added/whitel
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Missing BYOD Promotion Gift Card - Since Activati
Message: "I am writing to resolve a missing promotional gift card for a Bring Your Own Device (BYOD) line I activated more than 6 months ago. I have met all eligibility requirements: I ported my number from Tello mobile. I have maintained the line in good standing for over 90 days. I have not d
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Devices
Hello there user_kzo5ig 👋 I appreciate you reaching out to us with your concern as we definitely want to help you sort this out! While we would always love to have you join the Xfinity Mobile family, the circumstances in which your account was start
Unauthorized mobile account and wrongfully sent to collections
I am writing to formally dispute an Xfinity Mobile account that was opened without my authorization. While contacting Xfinity to update my internet service due to a move, the agent repeatedly attempted to enroll me in Xfinity Mobile. I clearly declined and stated I would think about it. Despite this
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@user_9ut9x6, understandable, but that's why they ask for your contact information so they can contact you for a better idea of what's going on. I can put in the request for you, but will need more information first. If you could send our team a dire
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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xfinity provides no way for a person to get this important information to the company and resolved through its automated systems or phone numbers.
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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Thank you for your reply. I saw an xfinity technician cut the line when he was working this afternoon. And replacing it with a new one. This is located on an alley street behind my house and mailing address, so noting it as a customer w
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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@user_9ut9x6, How did you confirm that the line down is an Xfinity line? Are you a current Xfinity customer whose services are being affected? When you go to that link, you would pick "I think cable wires outside my home pose a safety risk" and then
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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I'm sorry to hear that you are also having this issue @user_ofie0w. Were you able to get your device unlocked? If not, please let us know and we'll be happy to further assist.
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
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Thank you for allowing us to help with your cancellation concerns, denniskent1983. I am glad we were able to assist, and you're all sorted now. If you need anything else, don't hesitate to create a new public post. Have a great rest of your night. &
XfinityDilary
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Need to terminate my service without using phone
The direct message icon does not show up. With a little research, I learned that it might not show up until I've made at least one post. So here is my post.
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