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Hello, @user_rrh43s Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli
CANCEL
I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone numb
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
CANCEL
I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone numb
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Website at signup got my address wrong, how do I change it?
When I signed up for Xfinity NOW, i selected my address, which is the 4th of a 4 unit building. However, my service address appears to have defaulted to unit 1 somehow. How do I change my service address? All 4 units have distinct numbered addresses, but when I signed up for internet I couldn't sele
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
getting half internet speed after upgrading to new plan
I was recently updated to 1Gbps plan but i am still getting no more than 500Mbps both on LAN and WiFi. I use Xfinity Gateway. need help to fix it
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Thank you for sending us a direct message, @MAD_King! I am so glad we were able to find a new 5-year promotion that fit your needs. I really appreciate your efforts to stay on top of this. Please feel free to create a new post if you ever need assist
The Yearly Hassle and Begging
I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day
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@benw715 Thanks for reaching out to us, I'm glad to hear everything was resolved. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!
Xfinity Outside Cable Box on Side of House
Hello, when I moved into my new house several months ago, Xfinity had to come out and bury the cable line underground to establish service. I live in a townhouse complex, and all of my other neighbors have a plastic Xfinity box concealing the wires on the side of their house. I have called, called,
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Guess we’ll change companies soon
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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I have no option but to disregard the emails. At least Peacock Premium is currently working for us and I’m grateful for that! Thanks.
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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Good morning, @user_t1bymd :) Since we haven't heard from you, and I don't see any other appointments scheduled, we're going to treat this as resolved for now. But please don't hesitate to create a new post down the road if anything else comes up! We
LIVE AGENT NEEDED ASAP- VIRTUAL ASSISTANT IS WORTHLESS
Hi. I need this escalated beyond basic troubleshooting. My primary X1 box is directly connected by coax and has severe delay on remote response, Guide launch, channel changes, and overall box responsiveness. I have already: changed batteries changed remotes restarted the box run refresh multiple tim
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@sunshine4 - Understood. My apologies for any frustration caused. Since it's currently free to you with no other issue, it may just be best to disregard those emails. However, if you ever do want us to take a closer look at your particular account, w
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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One would hope the Xfinity people here can tell you whether the XR15 can be paired with your model of Insignia TV. There are usually several codes that you can try as well.
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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The email telling me to activate the membership is what prompted me to contact you because it fails every time. The Xfinity assistant didn't work at all! Yes I'm eligible through my Xfinity membership or Xfinity services and that's why I
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
Question
getting half internet speed after upgrading to new plan
I was recently updated to 1Gbps plan but i am still getting no more than 500Mbps both on LAN and WiFi. I use Xfinity Gateway. need help to fix it
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Customer Service
Good morning user_qj2xj0. I hope that you are enjoying your Thursday so far. I'm sorry to read that setting up email forwarding is a paid service with yahoo. I migrated my email addresses a few months back, but I haven't taken the time to manage sett
Email migration from Comcast email to Yahoo
The switch to Yahoo email was described as an upgrade. That convinced me that at a minimum, I would have the same services that Comcast had provided. I have since discovered that, although Comcast provided email forwarding as part of the service, Yahoo will charge $5.99 per month for it. What a ripo
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I'm with you, @sunshine4! It would feel odd to have a button prompting you to do something that's already been done. It may come down to you qualifying for free Peacock Premium in a couple of ways (internet tier, Xfinity Membership, etc.). You mentio
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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Peacock Premium $0.00Included At No Extra Cost ($10.99/mo. Value) If it's a matter of ignoring the email that's fine but it's annoying to get this notice over and over again. I do feel that my account page should be corrected and that "activate" bu
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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We do not pay - it's included free and we have no trouble accessing Peacock on TV
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
Question
Email migration from Comcast email to Yahoo
The switch to Yahoo email was described as an upgrade. That convinced me that at a minimum, I would have the same services that Comcast had provided. I have since discovered that, although Comcast provided email forwarding as part of the service, Yahoo will charge $5.99 per month for it. What a ripo
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I am being locked out of my comcast.net account. I don't want to use Yahoo. Who do I contact to maintain my comcast.net account. Never Yahoo!
user_qn9li4
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how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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