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Contacts on my phone. I did not have them backed up to iCloud.
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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Good evening @user_vaj034, I have replied to our DM, and look forward to working with you to help find a resolution.
Account Help - Downgrade to Internet Only
Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en
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Cancel Service
Provide ability to cancel broadband service as I am changing provider.
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Customer Service
Hi user_5a7c04, thanks for stopping by the community forums! To confirm, are you running into the same issue as the original poster where you're unable to activate the service and cannot access Peacock Premium, or is your issue closer to user_zua8qe1
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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@XfinityMelinda I absolutely will cancel Xfinity if NFL network is not back. In fact, NFL network & the ability to watch games is the ONLY reason we still have cable. Probably thousands of people will be on the same page. Let your supervisors kn
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thx Xfinity Community Forum. A representative called me about my issue and was able to resolve my concern to my full satisfaction. This after many months calling the Comcast Help line and being transferred to someone in the Philippines to wast
Xfinity Mobile Plan Price Not Received
I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinit
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A tech is coming to my home tomorrow to take a look at my service. I'm adding more data to keep record. 06/05/2026 19:24:22 Notice Successful LAN WebGUI login from 24.18.116.43 on 06/05/26 at 7:24 PM 06/05/2026 18:32:56 Critical No Ranging Response
Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)
Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay
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Just an FYI. You can file complaints with BBB (even though they removed themselves from it) consumer protection, local utilities services, like in my case, puc (Portland utilities,). You need to Google your area for filing complaints. I have done thi
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@Konkel2 Thanks for posting and bringing this to our attention. Have you unplugged the modem and your TV devices for a full minute? That will refresh the connection and clear out any old memory that shouldn't be there.
X1 doesn't show DVR recordings in "Last" display
For the last week, the list of recently watched programs on my X1 (accessed by "Last" on the remote) only shows programs I watched live -- programs I watched as recordings on my DVR are no longer listed. Gemini AI says this is a known issue -- not unique to me. Is there a workaround? When will it be
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We completely understand how critical a stable connection is for your Zoom and Teams meetings, and we apologize for the frustration of dealing with constant drops @jtjesson! To be fully transparent, network maintenance tickets are handled internally,
Posting publicly per forum guidance, hoping to reach the Digital Care Team.
Our neighborhood's internet has been unstable for just over a month, beginning right after a scheduled outage. This isn't a single-home issue — a field technician confirmed multiple homes here are affected and that there had already been several technician visits in the neighborhood. Last week a net
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@user_zbzu3d We got the code months ago. It might have been from the Comcast office, and when we entered it, the message said that we needed to be invited. I went to the Comcast office several times, but we seem to be "low man on the totem pole&rdq
Your service
We still have not been invited to get our service through Yahoo. We tried to resolve your lousy service for almost a year. The technician put us on Comcast Connect months ago. You probably haven’t tried to use it yourselves, but it’s terrible. It drops messages as we are typing, and we have to go to
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Posting publicly per forum guidance, hoping to reach the Digital Care Team.
Our neighborhood's internet has been unstable for just over a month, beginning right after a scheduled outage. This isn't a single-home issue — a field technician confirmed multiple homes here are affected and that there had already been several technician visits in the neighborhood. Last week a net
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Customer Service
@user_k1obuv Same problem for me for at least four days now - only Live or on demand shows saved in "Last" list, one the main X1 or two satellite boxes. VERY annoying. And I see there's been no notice of this problem from an Xfinity employee here i
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Thx Xfinity Community Forum. A representative called me about my issue and was able to resolve my concern to my full satisfaction. This after many months calling the Comcast Help line and being transferred to someone in the Philippines to wast
Xfinity Mobile Plan Price Not Received
I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinit
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LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Xfinity Stream App
Fantasy football = R E D Z O N E !
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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user_827p3l Thank you for reaching out for help with our Wifi hotspots. Xfinity mobile customers and our home internet customers do get access to our Wifi hotspots to help with data usage when out and about, away from home. You can check out our Xfin
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Cell phone wifi
How can I use my free xfinity cell phone wifi
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