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We appreciate the additional information. When you get the error message is there any visible error code beginning with either an XRE or RDK displayed?
Fox News DVR recordings always defective?
Use Xfinity Stream App on your TV like in a Samsung etc to watch your ruined daily recordings by Xfinity [Edited: "Political"] as so far they cannot sabotage those. My DVR recordings are [Edited: "Language"] up in 3 alternate ways for years after many tries to fix. If Xfinity gets their Pacifica, Ca
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Promo ending
My 24 month promotion is ending which is increasing my monthly bill from $40.30 to $94.73. I would like to know if there is any way to reduce my monthly total again.
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Billing
Cable line down in yard
There is a xfinity cable line down in my yard.I already had georgia power.The power company to come out.And they said it is a cable line.
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Customer Service
Sent information requested
Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
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@user_etc5hzy We would need to access your account to see if the symmetrical speeds are available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter
Availability of symetrical speeds
I live in Miami, 33186. Recently - 09/02/25 - I received a communication setting up updates in equipment to provide our area with symmetrical speeds. Is there any planned date for the availability? AT&T keeps knocking on my door with fiber offer, no contract, but I've been with Comcast since it was
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MadmanTH Hey there! Thanks for reaching out and we are happy to help. Have you attempted any of the steps above?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Good afternoon user_2dz43l. You have reached the right team, and we will be happy to assist you. I do have a couple of questions to better understand. Are you watching the channels on an Xfinity cable box? Or on the Xfinity Stream App? Are you receiv
Signal is pausing Audio also
TV signal is pausing All channels audio is also stopping Reset modem 2X
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user_ecsddq We understand why that’s frustrating. Local news is important, and you shouldn’t have to switch to a different city’s channel just to watch in HD. In many areas, local broadcast channels like WDIV are deliv
Can't get High Definition TV for Detroit channel WDIV
Can't get High Definition TV for Detroit channel WDIV, only low definition. We have to watch Toldeo NBC channel to get NBC High Definition. We want WDIV for local news.
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user_uek6s7 We’re really sorry you’re going through this. Losing a job after so many years is incredibly stressful, and we understand how upsetting it is to feel like that history and loyalty are being overlooked, especially when you&rsqu
Customer for over 10 years, needing 3 additional days to pay
After being a loyal customer for over 10 years, an entire decade with xfinity/Comcast, paying over 350 per month, every month to them, I've lost my job of 20 years from being laid off and asked for 3 more days to pay my bill, which my family is bringing me money this weekend and I scheduled the paym
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Xfinity App account issue
[Edited: "Personal Information"] I’m trying to help a friend who is a longtime Comcast customer and has been having difficulty trying to get his account corrected on his Xfinity App… Kevin’s Xfinity App has him set up under an old account#[Edited: "Personal Information"] that was disconnected – He t
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Customer Service
user_3hlydq, Thank you for reaching out to Xfinity Support. We can help! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Hepl
I’m trying to find an English speaking MANAGER that can help me. I’ve spent more than 8 hours on the phone trying to get help. We have been with you for over 20 years, through all the ups and downs. I truly need a Manager who can help me through a mobile issue. please!
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user_cdwwek, Thank you for reaching out to Xfinity Support. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
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td754, Thank you for reaching out to Xfinity Support. Please let us know if you are still having issues with this. You may want to check your email filters/settings to protect yourself from these types of emails.
Do I need to change my email address
I am receiving emails from “Comcast” telling me to validate my account or lose access to my email account. Is this real?
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I was misled with the premium unlimited plan. I switched over from AT&T to Xfinity mobile and both their cells representative on the phone and their store told me that the premium unlimited plan includes truly unlimited high-speed data without an
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.
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Cancel Service
Hello. Need to cancel service, moved and not near an xfinity store. Thank you.
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Billing
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
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Customer Service
Domain being throttled
I'm the Email Admin for a reputable domain that is being throttled. We are receiving this error message "[Edited: "Personal Information"] delayed. Reason: 4.3.2 - Not accepting messages at this time ('421', ['4.1.0 162.129.199.120 Throttled - try again later. Please see https://postmaster.comcast.ne
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I am also trying to find the battery backup to determine if Xfinity Pro is an option for me. Wish Xfinity didn't make it so difficult to figure out pricing and budget.
MCPO
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Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
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