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Thank you for your reply, @user_brwao1 we are Xfinity social media team, were here to assist your concerns but I understand your concerns especially nowadays. If you need further assistance please don't hesitate to reach back out.-Richard
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
The guide listing for MeTV+ is still incorrect today (1/4/26).
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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Comcast box and third party router
I plan to splitting cable to go to Comcast box and third party router. Is that recommended?
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Your Home Network
@XfinityRichard No, I'm not going to send that kind of information to some random guy on the internet. Nice try.
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
Hi there, @user_tqqz8u Thank you for taking the time to reach out. That sounds really frustrating especially when you’re just trying to enjoy the shows you like. It’s annoying when the guide is not only off by an hour, but now completely
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
user_78ad37 Please follow the steps below and let us know if you need any further assistance. -Go to xfinity.com and sign in to your account.-Navigate to the Billing section.-Look for Billing & Pay, then select Manage Paperless Billing or fi
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
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Great news! We’re giving you a loyalty discount
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Billing
Hi there, @user_brwao1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who depends on the internet, I understand your concerns. Please be assured you reached the rig
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
Accepted Solution
Hey @user_4mfouv! Sorry to hear you are having trouble with one of your Samsung TVs and the Xfinity Stream. Have you made sure you have the same settings for viewing as the other TVs? Here are a few of the requirements and TVs that are compatible at
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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I read it from top to bottom. All it says is how to switch TO paperless billing. There is no information included as to how to turn OFF paperless billing. Since you seem to have a different version than what is appearing on my end, could
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
Question
What is lost with the Tv premium package compared to the ultimate package?
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
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@user_4t7ign What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise R
My modem keeps restarting itself
My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els
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user_ca9gwa Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your accounts and checkt he status of each to see where things are at with the billing and set up. To get started, please send a direct mess
I paid online, but it's not working.
Good morning. I had internet from Xfinity at the address[Edited: "Personal Information"] and on 12/29/2026 I requested the cancellation and made a new subscription to the address [Edited: "Personal Information"] , where the amount of $ 45 dollars were deducted from my account at the same time, I rec
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user_eu83ii I would be reaching out and asking if I were in your shoe too. Our team is happy to help with your account and the order. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In
Upgraded but no modem sent after 8 weeks
I upgraded my service to 1.2 G and was to receive a new modem. I got a confirmation of my new order but no confirmation of a modem being shipped. It has been 8 weeks. I got through to a live person on chat 3 weeks ago, an accident perhaps, and then had to reordered, (with lots of attempts to upsell
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Hi there, @user_s88hqr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person that works from home and also goes to school I understand your concerns. Please be assured you
Repeated Outages - Again
In the past 30 days, I've had 7 outages to our gigabit service which included system notification of outages in my area. The seven dates were 12/9, 12/23, 12/24, 12/25, 12/26, 12/30/25, and now 1/2/26. This is nothing new, other than the higher frequency during this period. In 2025, June was the onl
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@Eazydeazy FWIW, the XB10 is not for a "fiber" connection. It's DOCSIS coax cable.
EG
commented
15 hours ago
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Xfinity not distributing xb10 in Washington
Can someone please tell me why xfinity isn’t giving out xb10’s in Washington? I finally found an xfinity store that has xb10’s in stock, but they said they’re not aloud to give any out because they are causing problems. Can anyone verify this as a thing?
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