Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470K)
@Cal888 That is a total mess. It’s a classic move for them to try and pivot to hardware sales when they don’t have a fix for their own app’s code. To prove this is an app regression: I have a 7-year-old tablet that still pulls full HD quality o
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
Question
Jeremy_1016, If we just got it going a few months ago, it shouldn't have expired. I would, however, need to dive into the account to check for any changes. I ask that you reach out privately, so we can cover the details of your account. You can start
Peacock Premium subscription not working
Hi there, I posted last January 2026 regarding my free Peacock Premium and it was resolve before, but now it is deactivated again and I don't know why. Can someone help me and verify how long is my free Peacock Premium from Xfinity? Is it just for 3-months.
Question
Thanks for posting on our community forums for assistance, matt3D. We'd be happy to check the area to see if it has been fully upgraded. Could you please send our team a Direct Message with your name and service address? Our team can take a further l
Network Upgrade completed in neighborhood, Still have the same upload speed
Hi, last week on Monday 4/27, I was alerted by Xfinity about a network upgrade. The text read "We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. You'll experience service outages at my street address during this
Question
Good evening @user_e75hg7, and thank you for reaching out on our Community Forums regarding your speed concerns. As @BruceW mentioned, the MT8733’s is not compatible with our enhanced upload speeds. You can review the full list of compatible de
Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan
I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a
Question
I already tried it and I got an error as stated on my last reply. "We're sorry, something went wrong on our side. Please try to activate again."
Peacock Premium subscription not working
Hi there, I posted last January 2026 regarding my free Peacock Premium and it was resolve before, but now it is deactivated again and I don't know why. Can someone help me and verify how long is my free Peacock Premium from Xfinity? Is it just for 3-months.
Question
Accepted Solution
Closed
how to get 100 installation fee wavied?
hi, my home doesn't have cable from the electrical pole wire into my home. A tech came installed however, there 100 dollar billed into my account. How I get that waived?
Question
•
Billing
Good evening @user_yg8o8a, and thank you for reaching out on our Community Forums regarding your recording issues—we appreciate you letting us know. Have you had a chance to restart your cable box? Also, when did this issue first begin?
help with tv problem
tv confirms we have recorded a problem but no red dot shows on the program guide and it does not record
Question
Hey @user_lrwmev, Thank you for visiting our official Xfinity Forums Community support page. Please us know if there is anything we could do to assist with your Xfinity Internet connectivity issues. We are always happy to help.
The loss of ABC
I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event
Question
Network Upgrade completed in neighborhood, Still have the same upload speed
Hi, last week on Monday 4/27, I was alerted by Xfinity about a network upgrade. The text read "We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. You'll experience service outages at my street address during this
Question
•
Customer Service
We are quitting Comcast this month and moving to streaming. SO tired of this garbage, not to mention constant internet issues with them. Bring on Starlink.
The loss of ABC
I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event
Question
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
Question
•
Channels and Programming
As a long time customer I am incensed that I couldnt view GAME 7 of the NBA playoffs.Stop this [Edited]. Return ABC to the airwaves now.
As a long time customer, I am incensed that I couldn't view GAME 7 of the NBA playoffs Detroit vs Orlando) Stop this [Edited: "Profanity"] now.Return ABC to the airwaves now
Question
•
Network
Thank you for posting on our community forums, user_53kmvz. I’m sorry to hear about the picture freezing issues you’ve been experiencing. That’s not the experience we want for you, and we’d be happy to help get this resolved.
NBC
NBC picture freezing & audio goinobin Walterg in/out every few seconds. For what I pay every month this should not be happening! Also not happy that you dropped FOX! [Edited: "Personal Information"]
Question
Hey @user_ynsc8, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the account and billing. When you look over your service bill, what charges were changed and how much was it increa
Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
Question
I just experience this same thing. I had the 300mbps plan, and they upgraded me to 500 without asking me and charged me more.
Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
Question
@user_u9laof I would be more than happy to assist you today. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete ser
They refuse to give me my refund!
I was never able to set up my service, and was told I would be refunded IN DECEMBER. I've talked to dozens of people time and time again and they SWEAR my refund is coming, but it never does. If they don't give me my money back, I'm going to the indiana attorney general, and I will blast you in ever
Question
I'm going through the same issue. Despite having the Ultimate TV package (185+ channels) and paying a separate $99.99 for the Mariners.TV subscription through MLB, channel 1261 doesn't work. I just got off the phone with escalated tech support, and
user_atauyd
commented
14 hours ago
to the conversation:
0
0
Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel
I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on
Question