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Hi there, @user_xaqjbv. Thanks for reaching out to us here on the Community Forum. We should be able to reach out to the local tech team to see where we are with this. Please send a direct message to us by clicking the chat icon in the upper right co

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

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Hello, @user_kony4j thanks for being a long time customer! Our team will be more than happy to review all service options with you. We will need to work in a direct message when it comes to giving quotes and making account changes. You can use the Di

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Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

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I just installed a new box and cannot get the remote to pair with it

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pairing my remote to the box

I just installed a new box and cannot get the remote to pair with it

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Good afternoon elcapitan767 Congrats on the purchase of your new home. I wish that the service setup would have gone smoothly, and we do apologize that this was such an involved process. Typically, with a situation where the location exceeds that 3

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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pairing my remote to the box

I just installed a new box and cannot get the remote to pair with it

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Thank you for reaching out. I am sorry to hear you were without services. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/stat

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Outage

Hello I am writing to get a refund for yesterday. Our Internet was out all day and all night and we had to go to several places to do homework. Our address is [Edited: "Personal Information"]. I am looking forward to hearing about my refund thank you. -Kathleen [Edited: "Personal Information"]

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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account is suspended

cannot access voicemail remotely. error says account is suspended.

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Discount

How much are the discounted tickets to Universal studios as a reward member?

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Email

How do I get my comcast.net email back,I forgot my password

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Seniority discount

My name is [Edited: "Personal Information"]. I asked for seniors discount from my bills. My account number is [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. I used to have xfinity monthly bills only $25.00. This month you charged me for $69.00. I called representat

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9

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New Construction Home / Timeline Question

We recently purchased a new construction home (moved in on April 20, 2026) with the understanding that Xfinity service was available at our new address. Prior to closing, I had been working with a Direct Sales Representative who was coordinating with planning/design/EOS and engineering teams. I was

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Construction update

My service to my house currently comes in overhead and the cable will be interfering with the construction of a new deck. I reached out to Xfinity and a technician came to the house to survey the issue. A new cable was pulled through a conduit I had put in. The issue now is getter the cable to the o

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Good morning user_nxmuz1 thank you so much for taking the time and sharing your experience here on our Xfinity Forums. We make payment arrangements and installment plans available for customers who need them, and issues like this are never what we'd

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Suspension of services after making a payment arrangement and making the required down payment for the arrangement.

On April 16th I utilized the Xfinity app to create a payment arrangement for my past due amount. It informed me that I would need to make a $50 payment that day and that the remaining past due amount would be spread over the next 12 months. I paid the $50. Then I noticed that it looked like my accou

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@user_onbp97​ Unfortunately, once you've moved to Yahoo! Mail there is no going back to Xfinity.

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_b41df5 Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us, and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address.  Click "Sign

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Roberto with Executive Resolutions will NOT answer his phone

I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional

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