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It’s literally the worst app I’ve ever used. We pay a lot of money for an archaic app. The recording stopped showing up yesterday and the chat is useless. I’ve uninstalled, reinstalled, logged out, unplugged, restarted the fire stick…nothing. I’m not
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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user_6vzfh0, If the edit button is missing, it could be due to a software glitch. Try to fix this by restarting your phone, updating all apps, and clearing the Gallery app cache.
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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Phone issues
My husband is having issues with his new Samsung and the employees at the Xfinity mobile store told him they aren't tech savvy and cannot fix his phone. This is not the first time. They told him to go to Best Buy but they only fix Apple phones. Why aren't the employees at the store trained?
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Devices
I have an issue with my credit card regarding Xfinity. They are charging me $75 and some cents every month, but my Xfinity account shows a bill amount of $51 and some cents. I am only having a free mobile line with Xifnity so not sure why there is a
Billing issue
Hello Team, I'm not sure why I'm being charged when I was promised a one-year free mobile line. Additionally, I cannot find this bill in my Xfinity account.I have contacted Xfinity multiple times via chat and phone, and every time, agents have confirmed that I will not be charged and that my money w
Question
user_10ue97 I would be reaching out if I were in you shoes too. Our team is happy to help review the ticket that was submitted and if we need to submit a new ticket. Please send us DM so we can gather some more details such as your address that is co
Device promotion and customer service issue issue
My xfininty mobile number is [Edited: "Personal Information"]. I ahve been having a huge issue with my mobile account. I have already spent over six hours on this with your store, text and phone support. It has been an awful experience. I visited your store in East Brunswick NJ where your associate
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Did you get a customer approval link that showed the iPad being free and the monthly rate for the iPad would be $0 a month for a specific amount of time? I would be happy to take a look at your residential account pricing as well. @user_9snszz Please
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
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As for returning the iPad I already filed a claim and have to return the iPad this weekend, my concern is the scam in itself. if you scroll up you will see several others have had this same issue, and I am curious how many others have fallen victim t
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
Question
Well you had the promotion in Dec as your agent offered and sent it to me. Your more than welcome to go back and listen to recording and how your agent assured me that my internet bill would not go up as it was roughly 140.00 a month for gigabit inte
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S
Question
Wifi Speeds are very low
I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet
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Customer Service
... your user name does not come up as an option ... As the employee's instructions stated, send your message to "Xfinity Support". Or as I would put it: The DM "To:" line prompts you to "Type the name of a person" but don't do that. It won't w
Useless support services
This is a big game to continue to charge people for services they have been trying to cancel for months. With no number to get a live agent; AI not that goes in circles and to not be more global thinking and offer a messenger outside of social!!! And now I have to go to a forum to get an agent? I fo
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Hello, @user_oz64f6! Thank you for creating a new post regarding your Peacock access concerns. You've come to the right place, and we are more than happy to help however we can! Since it works on your computer but not the TV, the issue isn't your sub
Activated Peacock, Shows as Active on Peacock.com, cannot watch Peacock on TV
Activated Stream Saver Peacock on Xfinity via computer. Subscription hub shows Peacock is activated. Cannot log into Peacock App on X1/TV to watch shows. Peacock requests that I pick a plan. Several attempts to log into Peacock App with email and password proved useless. But, no problem watching Pea
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user_efzo0h Thanks for creating a post. My team can certainly help by creating a ticke to see what options are available for the expired card. So we can get some more information, please send our team a direct message with your full name and address.
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Debit Card expires
I was provided with a debit card that I did not use, and has expired. Can I get a replacement card? Or, can you apply the funds as a credit to my bill.
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