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Tv wont connect to internet
Tv service stopped and now we can't reconnect. Internet works tv does not. Tried rebooting both devices and still wont connect
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Customer Service
Hello user_uf37rq thank you so much for taking the time out of your day and adding your voice to the conversation here on our Xfinity Forums! The Xfinity Rewards Smartwatch Discount is a great option for those interested, and is not an attempt on dec
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Hello @user_9rvtys thank you for reaching out on our community forum. I know our teams are working hard to get everyone's services restored. If you would like me to take a look at the status of your address you can send us a direct message. Please s
Outage
What is the status of the outages in the west monroe, La/Ouachita Parish area, after winter storm fern.
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Thank you for reaching out to us here for help to see about having that email resent, user_miuogp. Let's take a closer look and tackle this together. If you could please send a direct chat message with your full name and complete service address to &
Debit Card
I accidentally deleted the email for my debit card. Would it be possible to have it resent.
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Hi @user_v6j1e4 we would love to take care of this for you. Please send us a direct message with your full name and the address where you had the service. To send a direct message: Make sure you are signed in here in the Xfinity
Keep received text message for returning device
I canceled my plan and have already paid the final prorated bill. However, I am still receiving text messages from Xfinity asking me to return a device that I have never had. I visited a store, and the agent confirmed that, according to the system records, there are no devices associated with my acc
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im absolutely furious. i do NOT want ads and its disgusting they do not give the user the ability to opt out. as soon as my contract is up, i'm moving to fiber -- [Edited: "Inflammatory"].
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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I have no service. Cable on street. Xfinity tells me there are no outages and wants me to restart my modem. I need a human. So angry.
I work from home and have had no cable going on three weeks. For weeks I’ve been unable to explain to any humans that a tree fell through the cable line because they said there was an outage in my area. Now they are texting that the outage is fixed though it is not at my house and no cable line is c
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Customer Service
Xfinity refuses to refund me
First of all, I will be complaining about the terrible phone service as many of you have as well. It is nearly impossible to speak to a live agent, and the over six hours that I have spoke with a live agent has still gotten me nowhere. back on May 24 of 2025, I changed my address. I had already done
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Billing
Can't update contact methods or other account elements
I have tried 3 browsers, incognito mode, and my phone to attempt to enable my multi-factor authentication and change my payment/contact details. All attempts lead to the below error. I have tried for over a week. The support chat bot is incredibly stupid. Is the website's failings going to be addres
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Sign-In and Account Management
@user_ni657i Thanks for adding a post. Was there an order placed to have the line buried, and is the ground frozen currently?
Fiber still not buried
Good Afternoon, We got Xfinity cable a couple of months ago and the cable is still not buried. When will they be burying the cable?
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Okay, thank you for letting me know. Of course, I'd like it to be resolved.
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
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Customer Service
user_thq61a Thank you so much for stopping in for help with your Apple Mail getting a username and password message. There currently aren't any known issues with Apple Mail, so we would normally help walk you through the settings options since your p
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Customer Support for ongoing internet issues
I have been having issues with my internet, especially wifi on and off for months now. I would have tried to get help sooner but have not had the emotional capacity to deal with holding for customer service, etc until now. I work from home so connnection is EXTREMELY important. That is usually fine
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Customer Service
Thank you @user_zu2225! Upon researching this further, it is currently a known issue. Unfortunately, at this time there's no estimated date on when or if this will be resolved.
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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user_bvhh4e Thank you so much for reaching out for help with the reception/pixelation issues you have been having. I can understand why you would want a tech out as soon as possible; however, we are booked out for a few days already, so if one is nee
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Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
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