Xfinity Community Forum

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I'm in the same boat. THere's not a direct message icon, the URL just takes me to the forum page, and there's not a setting that shows that I'm opted out of DMs. Rather, I see the checkbox in my settings to opt OUT of direct messaging. All I want to

user_q1l09j

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16 hours ago

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cancel

Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.

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Ethernet Devices not visible on app

Hello! Was wondering if its possible to speak with an agent, as this is becoming a common issue for me. My ethernet connected devices are not showing via the app and its preventing me from port forwarding.

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Xfinity App

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Trade In Credit and Monthly billing credit

Hello, I am writing to formally raise a concern regarding the trade-in credit I have not received due to my package being lost by USPS. According to tracking information, the package remains marked as “in transit” and appears to have been lost in Texas. I recently switched my service from T-Mobile t

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Devices

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Hello @ainteztobjonny, thank you for reaching out on our community forum. Are you trying to connect the new garage door via Wi-Fi?

XfinityAbby

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17 hours ago

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MyQ-647 Not able to join the network because Port 8883 is blocked

Any help on opening TCP/UDP port 53 (DNS) and Inbound and outbound UDP/TCP port 8883. My brand-new garage door will not connect to the router, and I can't forward the ports because it won't connect to the network. I would much appreciate any help in this matter. I can't seem get close to talk with s

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Issues after upgrading from gigabit x2 to 2x2 gpbs symmetric

Did this plan change today. Now getting half the previous upload speed (300mbps down to around 150) and only getting about 1200 mbps down. Disconcertingly 85%+ of settings are now gone from the admin page of the xb8 after config was pushed down. I cannot put in bridge mode. I cannot turn off 2.4, 5,

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Your Home Network

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Thanks for posting on our community forums, user_vzxhz6. Is the issue only affecting your HP printer? Or are you experiencing the same issue with other devices?

XfinityDilary

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17 hours ago

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HP Printer Wifi Connection

My Hp printer won't connect to the wifi. How do I check if Mac filtering is enabled or what the issue is.

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Hey @barbnash, Thank you for visiting our official Xfinity Forums Community support page. Please be sure to keep an eye on the Xfinity App for any service interruption updates. We do have engineers and technicians working around the clock to get the

XfinityDemitrius

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17 hours ago

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Xfinity Outage showing no updates

I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever

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Our internet has been down all day pretty much. Was fine into late last night. Not sure this will help anyone, but fwiw I was finally able to get internet via 5G on my mobile phone but only once I actually set my wifi to off. It kept fluctuating befo

barbnash

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17 hours ago

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Xfinity Outage showing no updates

I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever

Question

Hello user_qmuyze thank you so much for taking the time reach us here via our Xfinity Forums! We'd love to help with this Member to Primary concern. In order to help with this, we would need your role on the account to be upgraded to Manager, can you

XfinityAlfonso

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17 hours ago

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Old account is conflicting with me new account and I can manage or add my email or phone number to new account

Hi, I recently made a Xfinity account as I'm switching to Xfinity for my internet provider. I previously had a registered account as a 'Member' role as it was my parents account and that was nearly a decade ago when I was living with them. Problem is that 'Member' account has my phone and email asso

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user_tsjcw5, hello there and thanks for reaching out. I completely understand your frustrations and concerns. In order for us to assist you privately regarding your account, there are steps that we need to take that is private and required as a part

XfinityQue

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17 hours ago

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Cancel account

Stop making this [Edited: "Profanity"] so difficult. Cancel this account because I'm moving! You have service at my new address, JUST GO AWAY!!! Don't give me this [Edited: "Profanity"] about a direct message because THIS IS a DIRECT MESSAGE!!!@

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Cancel account

Stop making this [Edited: "Profanity"] so difficult. Cancel this account because I'm moving! You have service at my new address, JUST GO AWAY!!! Don't give me this [Edited: "Profanity"] about a direct message because THIS IS a DIRECT MESSAGE!!!@

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Customer Service

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Hello @user_5wospp, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your wireless boxes lagging. I know how frustrating that can be when you just want everything to work smoothly. We’d be happy to he

XfinityMarshante

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18 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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Also want to add if any admins find this, im posting this from my 'Member' account that I want to deactivate, since it is the one with my contact information

user_qmuyze

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18 hours ago

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Old account is conflicting with me new account and I can manage or add my email or phone number to new account

Hi, I recently made a Xfinity account as I'm switching to Xfinity for my internet provider. I previously had a registered account as a 'Member' role as it was my parents account and that was nearly a decade ago when I was living with them. Problem is that 'Member' account has my phone and email asso

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Old account is conflicting with me new account and I can manage or add my email or phone number to new account

Hi, I recently made a Xfinity account as I'm switching to Xfinity for my internet provider. I previously had a registered account as a 'Member' role as it was my parents account and that was nearly a decade ago when I was living with them. Problem is that 'Member' account has my phone and email asso

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Sign-In and Account Management

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user_hcf6kr. We did receive the message. Thank you. Can you meet us in DM again? We sent a reply there.

XfinityDilary

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18 hours ago

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Xfinity Stream App not working on all my Roku devices!

Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the

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I think the message went….Please confirm you got my direct message listing my name and billing address. Those directions for sending a direct message were pretty confusing!

user_hcf6kr

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18 hours ago

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Xfinity Stream App not working on all my Roku devices!

Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the

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Hello @user_i5ousy, Thank you for reaching out on our community forum. I know how frustrating it is to be in a constant service interruption due to the weather, Please send us a direct message with your full name and address so that we can assist yo

XfinityAbby

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18 hours ago

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Xfinity Outage showing no updates

I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever

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Good afternoon @sparky1996, and thanks for taking the time to post here about your internet issues. If you could send our team a direct message with your full name and full address, we can check your account to see if we can spot any issues. T

XfinityRaf

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18 hours ago

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Extreme slow speeds following Network Enhancement’s

Around October/November we were notified that Comcast was performing "Enhancements" to the area, Ever since that first outage associated with tha outage we have had issues, slow speed almost every night. after MANY calls, New Equipment, A New Faster Plan, in December it seemed like they fixed it, th

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rejected email from legacybox

I have failed to get an email from the legacybox web page to access my account. They tell me that there is trouble sometimes with sending to comcast.net. help Scott

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Email

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andtown1996, hello there and thank you you reaching out. I understand your concerns and what you're trying to get done. When it comes to attempting your method, have you confirmed to see if your game server works in your home?

XfinityQue

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18 hours ago

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UCP port forwarding not working

I am trying to set up a port forwarding rule for hosting a dedicated video game server with UCP, and it's not letting anyone outside of my home network connect. I'm not sure where the issue is occurring and I'm having troubleshooting

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