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Need assistance scheduling a specific disconnection date
"Hello, I have tried calling and using live chat multiple times to schedule a disconnection date for my service, but the lines keep getting disconnected. I own all my equipment outright. I need an official digital support agent to help me schedule my final cancellation date via private message. Than
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Billing
I am having the same issue. X1 in living room, other tvs Fire stick.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Advise on how to contact for repair of outdoor wire
There is a wire hanging loose from area near “SNET” cable box. Appears frayed at end of wire and is approx 8 inches in length. Questionable unattached grounding wire which was damaged by weed cutter. Located on outside of garage in condo community. Please advise
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Customer Service
@ruffnit What Denon? What speaker layout? Press Info on the Denon remote. On the left you will see the codec and channel count coming from the Xi6. The right will show the sound mode and active speakers. When you press a so
surround sound -- Multi Channel Stereo
We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai
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Thanks so much for the info.
Music Choice Channels Issues
Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone
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@user_pzt4ii Thank you for connecting with us about your concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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Internet
What’s going on here my Internet? {'latency': 27.737, 'name': 'Colorado Springs, CO', 'url': 'http://coloradosprings.speedtest.centurylink.net:8080/speedtest/upload.php', 'country': 'United States', 'lon': '-104.8208', 'cc': 'US', 'host': 'coloradosprings.speedtest.centurylink.net:8080', 'sponsor':
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Your Home Network
Thanks for posting on our community forums for assistance, user_xxewnn. The best way to get an update on your application is by contacting our Internet Essentials support team at 1-855-8-INTERNET (1-855-846-8376).
Internet Essentials
I was approved for Internet Essentials on June 8, 2026. I still have not received my start up kit. Is there any way to find out when it will be delivered?
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I installed the Xfinity Gateway and now I cannot connect to the internet or see my Wi-Fi network on my phone
I installed the Xfinity gateway for Wi-Fi and now I cannot locate my network connection on my phone
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Your Home Network
IMAP Settings Not Working
I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list
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Can not access email.
I have a comcast email that I am trying to access for the first time to set up a claim for a lost device, when I go through the Xfinity site and click on "Check Email" it brings me to https://www.xfinity.com/support/articles/account-email-information. When I use the email status customer.xfinity.com
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Internet Essentials
I was approved for Internet Essentials on June 8, 2026. I still have not received my start up kit. Is there any way to find out when it will be delivered?
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Customer Service
@mds6425 - In my opinion it was made very clear upfront. I've read and known since the beginning. I myself am not looking forward to the move to Yahoo either, but I have to keep my Comcast email address, so I don't have a choice. But al
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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not fire sticks here Fire TV
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@Heartbreak23 Thanks for reaching out to us about your Xfinity Mobile account. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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@user_qbln3x Need to check my Xfinity email the one that's ending in comcast.net https://connect.xfinity.com/appsuite <----- try here if you haven't migrated to Yahoo! Mail. https://login.yahoo.com or https://mail.yahoo.com with yo
Check my email of comcast.net
Need to check my Xfinity email the one that's ending in comcast.net
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So I tried the customer support number suggested below. A voice bot gave me the same run around. Wouldn’t let me talk to anyone. Never even gave me the option.
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Gig Internet Service. I get the following message when trying to activate my Peacock Subscription. "Your Xfinity account is already linked to another Peacoc
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Customer Service
Good afternoon @user_9c12e9. Are you still having issues with activating that cable box?
XfinityRaf
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I cannot connect new Xi6 box to internet
Enter password but won't connect err RDK-03105
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