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Equipment ownership
Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast
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Customer Service
What email program are we using on the MacBook? Are you able to log in without issue on the MacBook to xfinity.com?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Meanwhile, the comcast mail account that I previously (25 minutes ago) set up on the ipad, using the same password and userid, still works just fine, both to send and receive.
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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https://forums.xfinity.com/conversations/your-home-network/under-100mb-for-gigabyte-service-while-wired/69719dc318df686529742fa2?commentId=697270ce18df68652986eceb
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Tried the same on my MacBook. Turned off VPN, Deleted account, rebooted, tried to re-add the account: “can’t login” Tried to then login to the xfinity webpage: “password and account don’t match our information” Aaarrgghhh!
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hello @user_5maow9 is there a number being blocked from your device?
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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@user_k2odiz note Cat 5 is only certified for 100mbps, and at 100’ that is definitely pushing any ability to “sneak in” higher speeds as there is a lot of crosstalk that will occur over the run. Cat5e and higher will have physical differences that
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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@XfinityBillie No, I have not seen any indication nor an email to migrate, and I still log in several times a week. "It is recommended, not required" anything else with that statement not mentioned? The previous information I got from "Upgrade your C
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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@XfinityMarcus not having success with your instructions. Does this work in on a mobile device?
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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Getting a line buried
Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line! How can I get this resolved asap! The line runs right across my driveway!
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Customer Service
I turned off my VPN on the iPad, deleted my Comcast account from the apple mail app, then re-added it, and everything worked. Now I need to do the same with my iPhone and MacBook….
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hello @user_r5870d, that is quite the inconvenience. We can help you through the best options to get back up and running! I think it would also be a good idea to make sure this device is added to the block list. If you could send our team a direct me
Stolen phone
My phone was stolen on the 23rd of January please help me get back another phone
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No my question has never been answered. It’s actually kind of stupid that xfinity could be blocking 2FA codes from a bank.
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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Corporate number
Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint
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Devices
user_9s1otc, hello there and thank you for reaching out. I totally understand your concerns. That is a way to view your channel lineup through that website. The other way is to scroll through them which can be lengthy. I have seen the ability to upgr
Standard vs. Subscribed Channels in bulk agreement
How may I find a list of standard (i.e., we get them without having to upgrade) channels in the bulk agreement for my neighborhood, and what upgrade packages are available? Every time I ask this question, the answer is that I can get it online by typing in my address. That only yields a master list
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Black Friday iPhone 17 Pro $206/mo Total (No Device Payments) + Free Line - Order #[Edited] Agent Error
Hi @XfinityRichard @XfinityEmilyB @XfinitySophie, Xfinity Mobile sales agent offered Black Friday bundle (~11/29/2025 phone call): iPhone 17 Pro 256GB at $206/mo TOTAL (internet + FREE phone/line, ZERO device payments), gateway internet included. Order #[Edited: "Personal Information"] placed 11/29—
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Customer Service
Moved to Customer Service as this has nothing to do with the Guidelines.
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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Thank you for providing those detailed technical logs @user_w8hezw. Those specific codes, particularly the SYNC Timing Synchronization failures and T3/T4 timeouts (No Ranging Response), typically indicates a signal issue where your modem is strugglin
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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I am having the same issue!
Mitch52
commented
17 hours ago
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Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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