Xfinity Community Forum

Terrible service customer service awful. Not honoring.

I have had cancer three times and am still in treatment. I cannot afford my medication’s and the increased bill from you. I moved from [Edited: "Personal Information"] . and my bill went up by $110 a month. Every month I called in. I called in many times looking for a resolution to my billing that w

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Customer Service

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marydoo I can see how that would be a concern, we use our phone for so much these days. Before we begin, can you please share any troubleshooting steps you have already tried? This way I don't have you repeat steps you have already ruled out aren't w

XfinityKassie

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6 hours ago

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No Mobile Phone

It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo

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I am receiving the run a round with my internet service for over a year with no resolution

I have been told for the last year, every time a tech shows up that they know what the problem is (node issue / noise) and will escalate it to make sure it is getting resolved. Over 1 year later and still waiting. I need to escalate this to FCC if no one will do anything.

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Customer Service

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Customer service call center interaction and lack of notes

Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.

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Customer Service

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I am dismayed that you have cancelled Scripps. You should make available the local stations to all viewers. I'm seriously trying to find another way to get the ABC network. It's difficult for seniors to constantly look around and find av

cjpea

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7 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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eSim. I recently moved, transferred my account to new address successfully - am using it now on computer. Transferred mobile to new account with Xfinity. previous provider confirmed successful release of number. My mobile account with Xfinity shows t

marydoo

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7 hours ago

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No Mobile Phone

It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo

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Hi user_hf8n53! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us and my team is here to support you. I apologize that you were not informed ahead of time that your equipment would automatically reboot,

XfinityAmira

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7 hours ago

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Xfinity Customer Service needs to ask if you are talking to them by Internet phone!

I just got done updating my Xfinity plan while talking to Customer Service. To finalize it and change to the new speed, she reset my router! There went my Internet connection and with it my phone connection to the customer service rep at Xfinity. I think everything was completed, but it was rather a

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Access denied on Xfinity app

I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.

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Xfinity App

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Xfinity Customer Service needs to ask if you are talking to them by Internet phone!

I just got done updating my Xfinity plan while talking to Customer Service. To finalize it and change to the new speed, she reset my router! There went my Internet connection and with it my phone connection to the customer service rep at Xfinity. I think everything was completed, but it was rather a

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Customer Service

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@user_qxy44e thank you for your time working with me and the local technician team. Sorry to hear they couldn't get the lines converted to underground, but are addressing the low hanging line. I appreciated the update that the resolution they could p

XfinityJustinC

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7 hours ago

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SRO no show

i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee

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user_zfthkv, thank you for reaching out to Xfinity Support. I would be happy to assist you with getting your billing issue addressed. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor

XfinityAngie

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7 hours ago

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My billing statement PDFs are in Spanish and I can’t change to English

I need to submit a billing statement PDF for my employer to reimburse me. All PDFs are in Spanish, even though my language is set to English. Both app and website are in English when I sign in. Please help to change my Billing Statements to English from now on.

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My billing statement PDFs are in Spanish and I can’t change to English

I need to submit a billing statement PDF for my employer to reimburse me. All PDFs are in Spanish, even though my language is set to English. Both app and website are in English when I sign in. Please help to change my Billing Statements to English from now on.

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Billing

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@marydoo Good morning! We appreciate you reaching out for assistance with your Xfinity Mobile services. I'd be happy to get you in the right direction for getting your services working. Can you please share it you have a physical SIM, or an eSIM, and

XfinityKassie

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7 hours ago

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No Mobile Phone

It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo

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I assume Xfinity/Comcast will reduce our monthly rate until you restore this major network -- Fox -- to our cable system in Lansing MI.

user_qfin1o

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7 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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No Mobile Phone

It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo

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Customer Service

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Looks like issues has been resolved. I was able to record a replay of last nights game on Braves Vision this morning,

user_902e09

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7 hours ago

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why can't I set up recordings on Braves vision channel

I am unable to set up recordings on Braves vision channel, both single games and all games.

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It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them.

marydoo

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7 hours ago

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Direct messaging

How do I access direct messaging?

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I am not able to sign into my account

user_1jla61

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8 hours ago

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Sign Into My Email

I am not able to sign into my email on my iPad

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Many thanks to both Again and Latoque. One more question. I read that I need to 'add new account' to MS Outlook for the yahoo server settings ( have Outlook 2016). The image shows a place at the bottom of the folders list that says 'new account' but

TerriB

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8 hours ago

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MS Outlook and Outlook for Android after Migration to comcast.net on Yahoo

To add to my list of concerns about migrating to comcast.net on Yahoo based on feedback I have read...... I have a big one that needs to be resolved: I use MS Office Outlook a lot for email in addition to Comcast email. It has more features that Comcast email has that I need . I also use Outlook for

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Good morning, user_qqfvk.Thank you for reaching out via our Xfinity Community Forums. I’m really sorry this happened. I know how frustrating it is to receive a “Sorry we missed you” message when no one ever came to the door. You sho

XfinityChristy

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8 hours ago

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Missed Appointment

Received a message saying “Sorry we missed you” despite XFinity not showing up. Earlier we had received a message saying our technician was on site but nobody ever knocked on our door.

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