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WOW ! The Peacock for me works on other streaming devices, except But Not allowed on my X1 Box! Because they want to extort me for Internet fees to use the PAID RENTAL fee on the X1 box. FCC should go after them for THAT!

user_9cbabc

commented

8 hours ago

to the conversation:

Customer Service is really AWFUL anymore

I called last year about not being able to access Peacock or Disney+. The rep talked me into updating my service, which I’d just updated a couple months prior to be locked into a 5 year price…this time to only a two year price, but I’d get a “free” iPad and it would be $20 cheaper. Doing this would

Question

Make a Payment

I would like to make a payment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Question

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Billing

user_9tfxd0 We can go over the account options with you for changing the name on the bill. Can you please send us a full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityJeniece

replied

8 hours ago

to the conversation:

Add another person

Hello I wanted to add my boyfriend as a hold for proof of address

Question

user_aa2cwp - Hi there! Thank you so much for reaching out to us here. You’ve definitely come to the right place for support. I completely understand how frustrating it can be when you’re unable to enjoy your services, and I’d be re

XfinityThomasA

commented

8 hours ago

to the conversation:

Outage [Edited] 95686

Is there a vacaville outage

Question

Yes I want to have his name listed oh the billing statements

user_9tfxd0

replied

8 hours ago

to the conversation:

Add another person

Hello I wanted to add my boyfriend as a hold for proof of address

Question

wootenr Great questions! Thank you for stopping by for help with your services and email after your move. Your Xfinity.net email address will stay your and you will continue to have access to that, no matter what account it is connected to and if you

XfinityAmandaB

commented

8 hours ago

to the conversation:

modify plan

I have moved and need to keep my email and turn off cable. How do I do this?

Question

Closing solved topic....

commented

8 hours ago

to the conversation:

Signed up for 2 gig but only get 1.2 gig

I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.

Question

Hey there, @damon1975, thanks for reaching out through Xfinity Forums regarding your account and billing concerns. We want to ensure that you have the correct information. Can you please send me a Direct Message with your full name and your full addr

XfinityJeniece

commented

8 hours ago

to the conversation:

New service started on my old account, but not from me!

Hello, I want to follow up on a problem ticket (# [Edited: "Personal Information"]) which I thought was resolved with Xfinity and the collections agency. However, a new collections agency has contacted me recently regarding this. Moved out of my old apartment and transferred services to my new house

Question

I completely understand the importance of keeping your bill to a minimum. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Mess

XfinityDuron

commented

8 hours ago

to the conversation:

My bill price is expensive

My bill is getting too expensive and I'd like to be able to direct message an agent to negotiate my bill price.

Question

Hey @user_tmviaa, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you bringing your concern to us. Will you be moving soon? Someone may have visited a local Xfinity Store indicating that they may be moving on

XfinityDemitrius

commented

8 hours ago

to the conversation:

Received Xfinity cancellation email

Hello I received an email that Xfinity received a cancellation request from me but I don’t think I requested that at all.

Question

I want NHK back. Never should have been removed.

user_g6zypi

commented

8 hours ago

to the conversation:

NHK World on channel 265in Philly is gone????

Where is NHK World on channel 265 in Philly market?

Question

Unplug from the AC power outlet for about a minute

commented

8 hours ago

to the conversation:

Lost my wifi

How can I reboot my router

Question

user_kkr1je I am glad to hear that! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

replied

8 hours ago

to the conversation:

Signed up for 2 gig but only get 1.2 gig

Question

Hi @XfinityRay Thank you! And yes we are getting settled in nicely and I am sad too as I loved xfinity! And oops! I am sorry! I apologize for that. But, please do continue the discussion there. Thank you so much!

maurisyo

replied

8 hours ago

to the conversation:

Cancel subscription

Hi! We just moved in a new house and sadly xfinity is not available. How do I cancel my service ASAP so it doesnt affect my billing? I cant seem to find the new message bubble anywhere

Question

Email issue

WHY don't my computer emails get deleted automatically when I delete them on my cell, like they've done for years!

Question

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Hey there, @user_ea3p6z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly help with scheduling a visit to address the line from your location to the home. Can you please send us a DM to get started

XfinityAdrienne

commented

8 hours ago

to the conversation:

cat 5 input from street

I have fiber to the house and not standard cable. I have no coaxial

Question

Hi there, @maurisyo! Congratulations on your new home! I hope your move went well and that you are getting settled in. We are also sad that you will not be able to continue your service with us. Thank you for the time you have had our service! We can

XfinityRay

commented

8 hours ago

to the conversation:

Cancel subscription

Hi! We just moved in a new house and sadly xfinity is not available. How do I cancel my service ASAP so it doesnt affect my billing? I cant seem to find the new message bubble anywhere

Question

@user_rbv2va My question ?

commented

8 hours ago

to the conversation:

Router plug ins

Which portal do we plug into

Question

user_kdbfhd Hello, I am very sorry for the current change regarding the Scripps network. Here is a link that provides detailed information about the recent changes https://www.xfinity.com/support/articles/ew-scripps-agreement-expired.

XfinityVictor

replied

8 hours ago

to the conversation:

Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

Question

Assume much ?

commented

8 hours ago

to the conversation:

Router plug ins

Which portal do we plug into

Question