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Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

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Billing

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Xfinity changed my plan without my persmission and said I was stuck with it

had just renegotiated my bill when it was up for renewal before the rate went up when I noticed the bill was higher than what the rate was promised me. I called customer service and it said because the bill had already been issued before my new agreement wanted into activation, but my next bill woul

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Xfinity Compliments

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@XfinityBradM I'm no longer sure if that's the issue. The profile is now in downtime and the app displays that my phone is on downtime but my other devices associated with the profile (ipad, computer) are not. I tried assigning them to another profi

user_yoql5c

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8 hours ago

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MacBook not staying associated with profile

I love the Xfinity Internet Profile feature, especially how I can turn the wifi off at a certain time. Unfortunately, every couple of days my MacBook Air keeps showing up as a new device, so I have to manually add it to my profile. This happens all the time and even if I add it to my profile with th

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user_ya8m6r, Hi there! Thanks for taking the time out of your Friday to reach out. Congrats on the move! I can understand the importance of getting that equipment returned in a timely manner to avoid additional fees. You've reached the right spot. Ov

XfinityGabriel

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8 hours ago

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Return equipment

Hello ingave bern trying to talk to someone about y equipment I moved out of state December 19th and tried to tell someone I have moved but I have no address to return equipment

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Return equipment

Hello ingave bern trying to talk to someone about y equipment I moved out of state December 19th and tried to tell someone I have moved but I have no address to return equipment

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Customer Service

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Stopped receiving emails from Groups.io - Late January 2026

I see this has been a problem in the past. This began a week or so ago. Suddenly, I stopped getting emails from my groups on groups.io. I see it was resolved several years ago and needs resolved again. Many thanks for taking care of this.

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Email

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@user_g5tjqf @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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9 hours ago

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Getting less than 30 mb download speeds but paying for a 1gig connection

Hello, as the subject states I recently came back over to xfinity, but am getting absolutely unacceptable speeds. I'm currently getting 30mb down, which would seem to mean my internet is not provisioned correctly. This definitely doesn't comply with the FCC's idea of an acceptable threshold for what

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Ginny8502, Hi there! Thanks for taking the time out of your Friday to reach out. This is definitely not the kind of experience we like to hear about. I can definitely understand the concern with not wanting additional devices, lines, or plans added t

XfinityGabriel

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9 hours ago

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Formal Escalation: Xfinity Mobile Promo Loss, Device Return Errors, and Unconsented Watch Charges

I attempted to escalate this issue via email but was routed to an unmonitored inbox. I am requesting written escalation and resolution through Xfinity support. Hello, I am writing to formally escalate an ongoing issue with my Xfinity Mobile account that has been extremely time-consuming, confusing,

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Formal Escalation: Xfinity Mobile Promo Loss, Device Return Errors, and Unconsented Watch Charges

I attempted to escalate this issue via email but was routed to an unmonitored inbox. I am requesting written escalation and resolution through Xfinity support. Hello, I am writing to formally escalate an ongoing issue with my Xfinity Mobile account that has been extremely time-consuming, confusing,

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Billing

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user_fqlonr We hear how upsetting this has been, and you’re right to be frustrated. Being charged at two addresses after being told the old account was canceled is not okay, especially when you have confirmation emails showing the cancel

XfinityAirelle

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9 hours ago

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Xfinity wont cancel my service

I have moved to a different location and all they had to do was to change the service address. After spending 3 hours (not exaggerating) with them on the phone, the operator said they had to create a new account for my new address and cancel the previous account tied to the old address. I got an e-m

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

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Xfinity wont cancel my service

I have moved to a different location and all they had to do was to change the service address. After spending 3 hours (not exaggerating) with them on the phone, the operator said they had to create a new account for my new address and cancel the previous account tied to the old address. I got an e-m

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@user_fdv37u @XfinityRaf Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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9 hours ago

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sporadically slow speeds on gig plan

I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time our connection is fine. Periodically, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use it the most. I have a modem and router

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@user_nmct1t An email taking hours to arrive is most commonly caused by intermediate server delays or recipient-side filtering, rather than just the sender or receiver directly. While it can stem from a full inbox or slow internet, significant delays

XfinityDena

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9 hours ago

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email throttling

Throttling my email from an organization that uses constant conct to @ 130 recipients. Takes hours to get it. No one else in household has this issue with Hotmail and Gmail.

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user_fa0dj2 When you get our montly statements we break down the full billing on page 3. What is it that you are looking for that you don't see when reviewing the bill?

XfinityEricB

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9 hours ago

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monthly bill

Would like an itemized monthly bil.l

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Because the only way to download / install 3rd party apps onto the LG TV platform (web)S) is through their LG Content Store, I need to find someone who can provide the latest version of this app to the LG app store. Xfinity publishes the following,

user_vmw1ad

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9 hours ago

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Old version of the Xfinity Stream app on LG Content Store

The version of Xfinity Stream app on the LG Content Store is 1.14.4, last updated 10/11/2022. Clearly, this is an outdated version of your app. How do I get the latest version of this app onto the LG App Store so that I can install it on my TV? This 4 year old version works, but has a tendency to fr

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Yes, I have. The version is 1.14.4, last updated 10/11/2022. Because the only way to download / install 3rd party apps onto the LG TV platform (web)S) is through their LG Content Store, I need to find someone who can provide the latest version of thi

user_vmw1ad

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9 hours ago

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Old version of the Xfinity Stream app on LG Content Store

The version of Xfinity Stream app on the LG Content Store is 1.14.4, last updated 10/11/2022. Clearly, this is an outdated version of your app. How do I get the latest version of this app onto the LG App Store so that I can install it on my TV? This 4 year old version works, but has a tendency to fr

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user_lrravg Tek Hi there! Thanks for taking the time to let us know the issue you are having with the xfinity app. I took a look at my own app and see the option there. Have you all made sure the aqpp is updated to the latest version? I

XfinityAirelle

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9 hours ago

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Admin Tool on Xfinity Gateway option missing from Xfinity App

I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x

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I can see if there is a code showing on our end @user_bm34i0 Please send me your name and service address. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary-

XfinityDena

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9 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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monthly bill

Would like an itemized monthly bil.l

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Billing

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Greetings, @user_w166y7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a lower rate. You have definitely come to the right place for assistanc

XfinityJamesC

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9 hours ago

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Lower my monthly bill

Its too much for my current income, widow living on monthly budget

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