Xfinity Community Forum

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I gave you the ticket number and all my conversations were recorded can’t you review the recordings to get all the details?

user_74plor

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4 hours ago

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Xfinity Scam

I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity k

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I don't think it accepts emails because it is only used to send alerts. It's from my brokerage company - the address is [Edited: "Personal Information]. It is still doing it... I got another one 4 minutes ago and it went straight to spam even

sac16

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4 hours ago

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Spam filter keeps blocking legitimate email sender

The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward

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Thank you for your help Raul.

user_086aad

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4 hours ago

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Relocate utility line

We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.

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Cancel service

Hello, I have moved to a new place that comes with WiFi, I want to cancel my service.

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Customer Service

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Thank you for clarifying those details, @sac16. It is definitely unusual for messages you manually moved to the inbox to immediately go back to the spam folder. I don't think I've encountered that one before. Out of curiosity, are you able to send me

XfinityJamesC

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4 hours ago

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Spam filter keeps blocking legitimate email sender

The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward

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Thanks. It is fixed!!!

user_73d15c

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4 hours ago

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Cannot access email

We are former xfinity users who kept our comcast emails. All has worked well for over a year and we could access both of the email accounts We had with comcast addresses. Today we were unable yo access either a count through our Samsung email app on our phones, it kept asking for password, but would

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@user_o2zno0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will lea

XfinityDena

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4 hours ago

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Cancel

Good morning. I would like to cancel my Cfinity internet service.

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Thank you for your update and the opportunity to try to help out. I'm sorry that we were not able to correct it for us.

XfinityPaula

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4 hours ago

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port forwarding disappears everyday

Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.

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@user_086aad thanks for clarifying go ahead and send us a direct message including your first and last name and complete service address to get started Here's the detailed steps to direct message us: Click "Sign In" if necessary Click

XfinityOrlandoM

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4 hours ago

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Relocate utility line

We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.

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THank you Raul. We are adding to the back of the home, and currently a utility/cable line run over where we're trying to build... So we'd like to explore options to re-route or bury that line.

user_086aad

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4 hours ago

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Relocate utility line

We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.

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Delete My Account

Hello. I accidently signed up for this account trying to log into my Xfinity Mobile account. Can you direct me on how I can delete this account and remove my personal data? Thanks.

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Getting Started

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Cancel

Good morning. I would like to cancel my Cfinity internet service.

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Billing

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Unfortunately, nobody in Xfinity could fix it and since I have only had the service for a week I cancelled it. I went back to ziply 2gbps which is only $70 a month so it's much cheaper too. Thanks anyway.

user_teci9h

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4 hours ago

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port forwarding disappears everyday

Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.

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@XfinityCarolyn I just sent a direct message to you. Thank you

user_6ok25y

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4 hours ago

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Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

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Found this response from a few months ago. My interpretation is Xfinity is saying their Gateway site blocking really doesn't work at all. I hope this is not the case. If you look at the way it is wored "the built-in admin tool used to of

user_8b6529

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4 hours ago

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Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

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Hi @XfinityAdrienne - I checked overnight to see if any other email has been filtered into the spam folder and can confirm that ONLY email from this particular sender is now being forwarded there. I can confirm the following: This sender is in my

sac16

replied

4 hours ago

to the conversation:

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Spam filter keeps blocking legitimate email sender

The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward

Question

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My email

Cant get in my email and am promoted to re install app. When I do that Im asked to give a credit catd just to verify who I am. I dont want to do that. I uninstalled the app

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Devices

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Almost every company will need a coax cable @Crawfish214 By chance have you asked the landlord where the coa cables are located within the home that you can use? Are there outlets that are covered with a flat plate? When I moved into my apartment tha

XfinityDena

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4 hours ago

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No Coax Cable Plug in home but can't solve it the normal way

I ordered the xfinity wifi box and I realized I dont have a coaxial cable outlet in my duplex. I've seen on other forums that Xfinity often will send a technician to install one inside a house or apartment, but my landlord is strict and insists that any wifi be installed with a preexisting cable in

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Hello, @user_086aad. New projects like this always excites me, especially when you get to see the entire process. Is this addition to your home and existing building in your property that you're trying to add services to or are you going to build thi

XfinityRaul

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4 hours ago

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Relocate utility line

We are planning an addition to our house and trying to schedule a technician to visit and discuss moving or burying our cable line.

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user_1ktksb, Hi there! Thanks for taking the time out of your Thursday to reach out. You can definitely update your card using the XFINITY app or online at our website. Please feel free to see this link to see the details here. Here are the steps bel

XfinityGabriel

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4 hours ago

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Credit card for billing

How to change credit card for billing

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