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@user_i1q46b That would be quite the frustrating experience when you're attempting to relax to one of your favorite programs. Have you conducted any troubleshooting from your end such as restarting the modem and the device you're attempting to watch
Why, when I’m on WiFi and in my home, can’t I watch some programs on my Xfinity stream?
Why can’t I watch some programs, stating I need to be on WiFi in-home only, while I’m home and using WiFi only??
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@user_i1q46b Have you attempted using a different HDMI cable/port on the TV? Is it just the cable box causing the black screen or are other devices experiencing it as well?
I got a new cable box now my tv screen keeps going black
My new cable box is causing my TV to have a black screen constantly. And I refuse to change from 1080 to 720 as been suggested in the past
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Good afternoon StacyLoco18. I would be more than happy to look over your billing, and your account. I can certainly assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support
Xfinity complete
I am being charged $25.00 a month for complete. I never requested this. I never accepted an additional charge and yall have been doing this to me for a while now. How is it you can add things like this without permission? There is no way my family used 1 TB of service since the I don’t Work from hom
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Download my xfinity stream to my new tv
I have a tcl tv and it doesnt have the xfinity stream app on it
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Xfinity Stream App
My phone isn’t receiving call or able to call out
Hi I’m looking for some help with my phone
I was just talking to a technician about my long distance service and now my phone doesn’t call out or receive calls
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Hi I’m looking for some help with my phone
I was just talking to a technician about my long distance service and now my phone doesn’t call out or receive calls
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Plan
Error TVAPP-00331
Using Roku stick can’t replay last 3 recorded NASCAR races. This is a new issue, have been recording these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku sticks and same problem on all 3. I have a non Roku tv which will play back with no problem. I have powered off Roku stic
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Xfinity Stream Website
user_2u5zf9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Netflix Double Billing with StreamSaver
Hello, I recently noticed that I have been double billed for Netflix at $10 per month for the past four months, even though my StreamSaver bundle already includes Netflix. Because Netflix is included in my StreamSaver subscription, the additional monthly Netflix charge should not have been applied.
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Xfinity complete
I am being charged $25.00 a month for complete. I never requested this. I never accepted an additional charge and yall have been doing this to me for a while now. How is it you can add things like this without permission? There is no way my family used 1 TB of service since the I don’t Work from hom
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Billing
Unable to Retrieve Recordings error message!
I found a support article with the above name and tried all of the suggestions. The problem seems to be back. I have 3 roku devices and cannot launch the Xfinity stream app on one device and get an error trying to watch some recordings on the other two. Everything works fine one the dvr box.
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Xfinity Stream Website
75.75.75.75 DNS question about looking up www.finsevit.com?
Hi, I made a purchase on https://www.finsevit.com/ on Feb 3, 2026 via my Comcast Xfinity cable Internet service. I tried to check my purchase history today (March 16, 2026) but when I navigated to https://www.finsevit.com/, my browser says: Hmm. We’re having trouble finding that site. We can’t conne
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Customer Service
I'm glad to hear that all of these exterior equipment concerns have been resolved for the community. If there are other equipment concerns in the area, please let us know as soon as possible. For non-customers reaching out to report equipment related
Boynton oasis condominium
we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we
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@user_vpte2y I just migrated to a new mac air running mac/os tahoe. I can download emails but I cannot send emails through the comcast smtp server. I have verified my password and I am using port 587 with TLS/SSL checked but I am receiving a
Migrated to a new mac and I cannot get my apple mail to log into the smtp server.
I just migrated to a new mac air running mac/os tahoe. I can download emails but I cannot send emails through the comcast smtp server. I have verified my password and I am using port 587 with TLS/SSL checked but I am receiving a message "not our customer". Please help.
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the same old story of Peacock account being linked to another account
Recently moved. trying to continue to use the same peacock since it has the viewing history of the household, etc. plus, how many times and emails do I have to set up just to watch TV? The person on the phone when first getting everything activated was useless. the chat bot keeps telling me to try a
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Sign-In and Account Management
cancel service
hello! i need to cancel my service i have not used in months.
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Customer Service
Netflix Double Billing with StreamSaver
Hello, I recently noticed that I have been double billed for Netflix at $10 per month for the past four months, even though my StreamSaver bundle already includes Netflix. Because Netflix is included in my StreamSaver subscription, the additional monthly Netflix charge should not have been applied.
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Billing
Thank you so much for your help! I received notification yesterday that a new card is to be reissued, I truly appreciate the help!
Xfinity Prepaid Card
Hi, I received a Xfinity prepaid mastercard and did not realize it had an expiration, I did not use any of it, can it please be reissued as it would be a huge help. I called the card services number and they were unable to help me, thank you
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@user_j73ydj I appreciate you sending the direct message. I was able to locate that, and will follow up with you there to continue with getting the fence fixed.
XfinityJustinC
commented
14 hours ago
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0
Cable/Fence Damage
Greetings. I'm resorting to forums because I saw no relevant category in the standard customer support portal. The week of February 25, 2026--if not that exact date--workers laid a cable through our yard. The integrity of our border fence/gate was compromised as a result. It's been uprooted and ther
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