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It isn't showing a code and yes already troubleshoot. My netflix ect..works my cable live channels do not
Cable box
I paid my ill last night and my wifi works but my cable isn't working at all my remote also doesn't work it keeps saying contact xfinity there is an error
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I have active internet service but don't have details of when last login occurred.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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No network for 8 days
I suddenly received a "no network" error. I have been on calls, chats, to the store, and to an authorized repair facility for 8 days. I was told I would need to purchase a new phone. I knew that I didn't need a new phone but I was told this was the ONLY resolution. After purchasing a new phone I sti
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Customer Service
@XfinityOrlandoM I'm having same issue and I re-enter pw and it works for a day maybe then repeat. I have deleted and re-installed Comcast email 3 times and still happens. Now what do I do?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Comcast needs to lay out--publicly to all Comcast e-mail users--the status of its plan to migrate users to Yahoo e-mail. When will this happen and how will it be communicated? Will there be notice to each user? A public statement(s)? &nb
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
Question
Good morning @Frankosan314, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the NOW WiFi pass on the TV, I know how frustrating that can be. When
Connecting Google cast (Onn or Roku) streaming devices to Xfinitywifi
I purchased a wifi now pass (30 days for $10) and I'm having issues connecting my streaming device (Onn full HD streaming device) to the wifi. When I select the network, Xfinitywifi, it doesn't prompt me to enter in a username or password. I did some research and I believe it has to do with the 2.4g
Question
@user_or6u2h Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you tell me if there is an error code at all? Have you already attempted any troubleshooting via the Xfinity app, or unplugging the cable box and checking t
Cable box
I paid my ill last night and my wifi works but my cable isn't working at all my remote also doesn't work it keeps saying contact xfinity there is an error
Question
Channel Request: OAN
As an Xfinity subscriber, I want to access the OAN network to explore alternative viewpoints and content, enhancing my understanding and awareness.
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Channels and Programming
Greetings, @outgeeked! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your upload speeds, but you have definitel
Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation
Hello Comcast/Xfinity Support, I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.8–2.3 Gbps), but my upload speeds rarely exceed ~200–250 Mbps, regardless of time of day. I’ve ruled out local equipment and configuration issues and am seeing w
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I have exactly the same problem. I see one post where the Xfinity tech team is working on it. Can they fix me as well?
Bridge mode setting blank
New user with an XB8. Orbi is downstream, and I want to disable bridge mode on the Xfinity gateway to prevent double NAT. I've allowed web admin access. I use Mac Safari. I don't see the toggle to turn bridge mode on or off. It's just blank! No help with Mac Chrome...same problem.
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user_luyu1r Good morning, and thank you for reaching out to our Xfinity Forums Team for assistance with your TiVo Cable Card. Having to make changes to your services can be frustrating, especially if you are comfortable and familiar with your existin
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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u/gdaswani Good morning! Thank you so much for reaching out to us here on our Xfinity Subreddit page. We truly appreciate your patience, and our team is available seven days a week to ensure you get the support you need with your account. I have loca
Upgraded modem, account shows two - need to remove the ARRIS S33 from my account
Upgraded modem, account shows two - need to remove the ARRIS S33 from my account and would like to send a direct message.
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@user_bf95gs Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your qu
xfinity support cancel wifi
hey i got new wifi and ive been needing to cancel immediately and i am having trouble on the app because there is no option.
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Greetings, @Scraquos! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unintentional account duplication. You have definitely come to the right plac
Second Account Accidentally Created When Changing to New Plan
I went online to check to see if there were any plan upgrades or changes that can be applied to my account due to unlimited now being included in plans, and changed to the new $50 1Gbps plan with unlimited and personal devices. After completing the steps for this, I found out that it had transposed
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Accepted Solution
user_twu5tf Thank you again for reaching out to us for help with closing the account. I'm happy that we were able to complete the verifications needed to close the account. If there is anything else that we can help out with please create a new post,
Want to Cancel Xfinity Service – Currently Outside the United States
I need to cancel my Xfinity service. I am currently outside of the states and cannot call customer support.
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Good morning @user_dsxe9o, we would be happy to check for any updates on the tickets. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or&nb
Trade-In Promotion Not Applied – Ongoing Billing Error Since November
In November, my wife and I switched from AT&T to Xfinity and traded in two iPhone 14 devices to receive iPhone 17s under a promotional offer. At the time of purchase, the sales agent had technical issues applying the promotion but assured us it would be resolved through internal tickets. Despite kno
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Closed
Cable box
I paid my ill last night and my wifi works but my cable isn't working at all my remote also doesn't work it keeps saying contact xfinity there is an error
Question
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Customer Service
@user_3ocu7b Thank you for taking the time to reach out to us here on our Xfinity Forums! When was the last time you had logged into your email? Do you currently have active services with us?
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reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
Question