Xfinity Community Forum

@user_pp61sn Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays&n

XfinityBradM

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8 hours ago

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CBS - TN

When will you have CBS available again? If you say “negotiations are underway”, then you’ll start losing customers. Figure it out.

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Slow wireless download less than 50

Apple tablets(2)and apple phone get good wireless. Android tablets(2), android phone firesticks(2) get download speeds of less than 50. Xbox wired is good. All speed tests done within 2 feet of xfinity router. Even your Xbox TV box is slow like the firesticks. Tried reset of router.many times.have 1

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Your Home Network

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Answer not yet. I already sent a direct message to Xfinity support but haven’t received a response. Today is the final day of my 14-day return window, so I’m going to the Xfinity store in Chico to try to return the device in person. I hope this will

user_o7z72t

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8 hours ago

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I want to write complain

Dear Xfinity Customer Service, I am writing to formally file a complaint regarding an unresolved return issue that I have been attempting to address for the past week. I am trying to return my iPhone 17e (Soft Pink), and despite following all instructions provided by your staff and customer service

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Fraud/need upper management involvement

I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that

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Plan

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First, is this a new move in / new service installation ?

EG

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8 hours ago

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Modem set up issues

I jave set up my modem as instructed, however my light has been blinking orange for close to 30 minutes now. I have tried power cycling and then relocating when powercycling didnt work. Unfortunately, i still cannot get a solid white light.

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Good afternoon user_p4qu1m. You have reached the right team! I will be more than happy to assist you further. I can assure you this is not the experience we want for you. In order for me to provide additional assistance I will need some more informat

XfinityJon

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8 hours ago

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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

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No the question has not been answered.

user_p4qu1m

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8 hours ago

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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

Question

user_c8578a Welcome to our community forum! Thank you for reaching out so my team can make sure this fiber cable is buried and out of the way. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of

XfinityEmilyB

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8 hours ago

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6-8 months of inaction

Hello: I am hoping that this request will reach someone who cares about customer service at the executive level. I am asking, as a longtime Comcast customer, when will our fiber optic cable be buried. It is posing a safety hazard, as there are three cables that are strung across our walkway at our h

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user_lvz2s7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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8 hours ago

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Fiber Burial and Extender

I recently had my fiber Internet installed, and the line got hooked up to the direct front of my house. It looks awful and I am trying to get a hold of someone to come out and bury it so that it’s hidden but the customer service here is terrible. I keep only speaking to a robot who doesn’t understan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

0

1

U

I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.

Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa

Question

@XfinityJustinC "We do have order approvals that show the changes being made on the order at the time to try and help ensure everything is correct before moving forward with changes." No you really don't. They are not itemized and assume the custom

Darby_Crash

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9 hours ago

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Why is there no real customer serivce anymore?

Why is there no way to connect to someone other than that dreadfully bad AI chatbot or someone working in a boiler room overseas that lies to you? It was bad enough that I got swindled out of my legacy package and now have to pay substantially more every month for the same content (they lied by omis

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

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U

Existing wire cutoff

I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct? I initially tried to set the move online and saw

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Good afternoon user_srf2vl. I would be more than happy to take a look into your account, and to assist further. I will need some additional information. Please send us a direct chat message with your full name and complete service address

XfinityJon

commented

9 hours ago

to the conversation:

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EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN

Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa

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Didnt recieve confirmation email after verification phone call

I ordered a phone and watch and had to do a verification call and the lady said i passed and my order was processed but i never recieved the email

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Plan

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Elishat Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add

XfinityBrianH

commented

9 hours ago

to the conversation:

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I need to speak to a live person

I can’t get an appointment for my internet outage. I’ve booked 2 appointments and get confirmation, then told I don’t have an appointment. I am so frustrated that I can’t talk to a real person and this is taking so much of my time. Super frustrated! I guess I need to call another provider to get int

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

6-8 months of inaction

Hello: I am hoping that this request will reach someone who cares about customer service at the executive level. I am asking, as a longtime Comcast customer, when will our fiber optic cable be buried. It is posing a safety hazard, as there are three cables that are strung across our walkway at our h

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN

Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa

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I been watching all the channels 2,4,7, & 9 plus the other channels with Xfinity for 21 years. I have special shows I watch on all the channels. My news and weather are on Channel 9. I not happy about channel 7 being buttheads the contract. They

user_3d7t1r

commented

9 hours ago

to the conversation:

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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Request for Access to Statements from Previous Address (Xfinity Account)

I need help accessing my statements, specifically the very first statement from my previous address where my Xfinity service was connected. I’m unable to retrieve it myself because the “Switch account” button is not working — it keeps redirecting me back to my current address. I have already contact

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

Fiber Burial and Extender

I recently had my fiber Internet installed, and the line got hooked up to the direct front of my house. It looks awful and I am trying to get a hold of someone to come out and bury it so that it’s hidden but the customer service here is terrible. I keep only speaking to a robot who doesn’t understan

Question