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Blocked from adding new bank account, XFinity's fault not mine
Long time Xfinity customer here. On Autopay with Bank Account. I was a victim of bank fraud through check washing and had to close my bank account and open new one with new checks, routing and account number, etc. I only pay 2 bills in my life online, I am 58 years old. I write checks except for my
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Sign-In and Account Management
My previous channel button isn’t working
Help! My previous channel button isn’t working
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Channels and Programming
@user_khkh0o are you still working with Xfinity Support?
How long does it take to get a damage claim resolved?
A tech came to bury my neighbors cable. They came on our property, cut our underground fence and buried the cable on our property without permission. I immediately filed a claim with Xfinity. It has been over eight weeks and I need to know when this will be resolved as my dogs have now realized that
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And xfinity should be honorable and just ADMIT they screwed up!
Cannot Reset Password
My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says: "Need help resetting your password? You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help,
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Hi Jeff, thanks for providing your account information and for taking the time to work with me today. To complete the account authentication, I'll need to send you a verification text message or email with a six-digit code to the phone number or em
Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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Hello @VitaminE Thanks for reaching out. We typically send out password resets to our customers as a best practice to keeping your account safe. I have a link directly from our help and support page https://www.xfinity.com/support/articles/changing-o
Request to Reset Password
Today, when I attempted to login to my account, I got a message to reset my password. I have never received such a notification. I previously reset my password in August 2023. What generated this request to reset my password? And I had to trust this displayed message and the links provided with it.
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Local scores with c on remote
When pressing c on my remote I can get all the scores but my local college team. I must have excluded them somehow. How do I get them back on the list.
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X1
Request to Reset Password
Today, when I attempted to login to my account, I got a message to reset my password. I have never received such a notification. I previously reset my password in August 2023. What generated this request to reset my password? And I had to trust this displayed message and the links provided with it.
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Customer Service
@user_49m3so I can confirm when going to the link https://www.xfinity.com/xfi-pods-return-form, it does have the option for Storm Ready Wifi device return. You will select the storm ready device under the: Which item are you returning, drop down. &n
Need help with Storm Ready device return [edit inflamatory]
I accidentally ordered a storm ready device (adding over $200 to my bill). When I realized what I had done, I called xFinity and spoke with an agent. They said they could not see it on my account, but if it arrived to take it to the UPS store. It arrived on Dec 5th. I called xFini
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I was sent a link to apply to return the devices. Awaiting the email now for the return instructions (24-48 hours). Will post back with the outcome.
Need help with Storm Ready device return [edit inflamatory]
I accidentally ordered a storm ready device (adding over $200 to my bill). When I realized what I had done, I called xFinity and spoke with an agent. They said they could not see it on my account, but if it arrived to take it to the UPS store. It arrived on Dec 5th. I called xFini
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Hello @user_8ex1ez, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with getting your services reconnected. To access your account, will you please send us a di
Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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Line installation request
Hi, there. I had a house fire a while back and am looking to get service reattached from the pole to my house. How can I request that service get done? I have all in-home equipment ready. Thank you.
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Customer Service
I got a reset password prompt on my admin account. They sent a text code to my cell phone on record. Tried to reset password and like you said it was broken. Could not type in the new password. Tried it again. Another text code sent. Thi
Cannot Reset Password
My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says: "Need help resetting your password? You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help,
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Upload Speeds
I need faster upload speeds. Per OOKLA Speed test, I get about 11 mbps. I constantly get dropped out of video calls at work. I just updated to the xfinity xfi gateway and my speeds actually got slower. Is there a higher speed solution in my area (preferably synchronous speeds)?
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Devices and Equipment
Hello, @user_d0av51. We certainly understand the importance of being able to make your payment online. Are you experiencing issues with those payments through the website and the app?
The billing website doesn't load
I'm able to log in to the Xfinity site but when I try to access my billing information the page never loads- it's stuck at the three dots. I've tried both Chrome and Edge. It's been like this for months.
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Thank you so much for reaching out to us here today, I am sorry to hear about your experience. You can find instructions for canceling automatics payments for your account here https://www.xfinity.com/support/articles/setting-up-auto-payments and ins
Autopay? Auto don't
I have been a customer for over 20 years... I had everything internet, mobile, home phone... You would think that would mean something... Let me tell you.... IT DOES NOT! It all started with Peacock being reoffered to us with ads and no way to change it. It ended with me practically having a heart a
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mprieve, Thank you for reaching out to Xfinity Support. If you are still having issues with your email, please send us a DM with your name and full address by doing the following: • Click "Sign In" if necessary • Click the "Direct Message” i
Missing emails
Inbox and other normal folders have emails in them. It’s just the folders that I have created that are either missing or are empty using xfinity web site or other apps. What happened to them?
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December 8th, 2023 and I woke up to not being able to access my account/reset my password: Wow - what a nightmare for whomever dropped the ball at xfinity. If you want customers to reset their passwords, make the suggestion or "recommendation" as the
Anon98762
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Cannot Reset Password
My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says: "Need help resetting your password? You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help,
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