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I completely understand the frustrations, it certainly is not what we want for our customers regarding the line bury and signal concerns @user_b4mu17! We can certainly take a further dive into the account with you and ensure you have a more stable co
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
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@user_donk4a wrote; Can you direct me to the manual and/or instructions for disabling the router and WiFi features? I only want to use the modem function. https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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security touch screen
Our touch screen went out a few days ago. It's plugged in but black screen. Orange light is on.
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Devices and Equipment
I was not told that by the tech or his “suoervisor” it hasn’t been 30 days. You can’t bury it beside my house as there is a concrete parking pad so it has to go up and over. this is all great if it gets resolved. However my servic
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
Question
I have a pending order on my account. Can someone help me figure out the status of my order?
A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of ye
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Billing
Hi Roberto. it turns out that I am going to need a replacement for my XG1v4 (4k and cable connection) which is not working properly even after troubleshooting and a reset. West Orange, which is most convenient for me, never seems to have these in st
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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Accepted Solution
I could be wrong, but I believe it would be listed in your bill in the area it lists out your services.
Looking for the end date of the current promotional period
I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.
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Accepted Solution
Looking for the end date of the current promotional period
I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.
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Billing
Formal complaint about Internet Cable Service
Dear Xfinity Support Team, I am writing to express my strong dissatisfaction with the handling of our underground fiber cable installation. This is now the third time an appointment has been rescheduled, and we find these repeated delays unacceptable. We understand that work is ongoing, but failing
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Customer Service
my Comcast email keeps on getting disconnected. it says it’s been temporarily blocked from Comcast
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user_uq9nmy, Hi there! Unfortunately, we don't see a reply back from you here or via direct message, so we will now close this thread. Thank you so much for your time. We are delighted that we could resolve the damage concern by opening a ticket with
Yard Damage
How do I get Xfinity out to my house to fix yard damage when they put in fiber optic lines?
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Thanks for taking the time to post on our Xfinity Forums page, @user_v0fhg2. Are you located in a FDX or Full Duplex area?
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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@MoyFam109, thanks for reaching out on our Xfinity Community Forums page. I'd like to do everything I can to help with the broken box outside. Please send a direct message including your full name and service address, and we can get started anytime.
Outside mounted cable box broken
The box outside where the cable from the street meets our house is broken. I have been trying to figure out how to contact someone with the Xfinity assistant but it doesn’t comprehend my issue. How do I get someone to come out and fix it?
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Sure thing! Take a look here https://www.xfinity.com/hub/internet/xfinity-app to see all the great things you can do with our equipment.
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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Good luck... I have been trying forever... and I don't even need the Wifi7... I just need DOCSIS 4 for symmetrical bandwidth... all I have gotten is the run around and that my request is "pending"
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
Question
Outside mounted cable box broken
The box outside where the cable from the street meets our house is broken. I have been trying to figure out how to contact someone with the Xfinity assistant but it doesn’t comprehend my issue. How do I get someone to come out and fix it?
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Customer Service
Hello, @Chan0000pppp. I appreciate you reaching out to us via Forums to see what we can do to help get your account up to date. I would be more than happy to review your account to see what options are available. Please send a direct message by click
Payment arrangement
My bill is past due I was on a payment arrangement but missed payments now my service is suspended. I absolutely cannot afford to pay to amount. I really need to get back on a payment arrangement. Is there anything anyone can do? If not I will have to go to another provider. I cannot afford this I n
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Closed mobile account being billed & Refund from January never received.
This is the worse customer service EVER! I’ve canceled all services Jan 22 and am STILL getting charged for mobile. I’ve confirmed with multiple offshore and online chat people all accts are closed. In addition my refund of $225.87 has not been sent to me from JANUARY for my cable, internet and home
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Customer Service
Hello there @saav15 you have reached the right person. How can I assist you at this time?
XfinityDuron
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17 hours ago
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new service
i want to speak to some1
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