Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (423K)
Service suspended after filing bankruptcy
I’ve have been hung up on five times , I’ve been waiting for assistance for 1 hour and 43 minutes now. And have yet to speak to anyone in regards of this suspension. I filled bankruptcy December 20th and my service was suspended January 4th under the federal government law 11 U.S.C 362& 366 I’m prot
Question
•
Customer Service
X10 Eligibility
I live in Elmhurst, IL and have an XB-8 router and 2.0 package. Can I get the-10 router.
Question
•
Customer Service
Hi there, @user_tqqz8u thank you for your reply, are there any other channel that is being impacted with the incorrect guide?-Richard
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Fraudulent service
My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the gross
Question
Thank you for your reply, @user_brwao1 we are Xfinity social media team, were here to assist your concerns but I understand your concerns especially nowadays. If you need further assistance please don't hesitate to reach back out.-Richard
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
The guide listing for MeTV+ is still incorrect today (1/4/26).
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
Comcast box and third party router
I plan to splitting cable to go to Comcast box and third party router. Is that recommended?
Question
•
Your Home Network
@XfinityRichard No, I'm not going to send that kind of information to some random guy on the internet. Nice try.
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
@Eazydeazy FWIW, the XB10 is not for a "fiber" connection. It's DOCSIS coax cable.
Xfinity not distributing xb10 in Washington
Can someone please tell me why xfinity isn’t giving out xb10’s in Washington? I finally found an xfinity store that has xb10’s in stock, but they said they’re not aloud to give any out because they are causing problems. Can anyone verify this as a thing?
Question
Hi there, @user_tqqz8u Thank you for taking the time to reach out. That sounds really frustrating especially when you’re just trying to enjoy the shows you like. It’s annoying when the guide is not only off by an hour, but now completely
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
user_78ad37 Please follow the steps below and let us know if you need any further assistance. -Go to xfinity.com and sign in to your account.-Navigate to the Billing section.-Look for Billing & Pay, then select Manage Paperless Billing or fi
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
Question
Great news! We’re giving you a loyalty discount
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
Question
•
Billing
Hi there, @user_brwao1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who depends on the internet, I understand your concerns. Please be assured you reached the rig
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
Question
Accepted Solution
Hey @user_4mfouv! Sorry to hear you are having trouble with one of your Samsung TVs and the Xfinity Stream. Have you made sure you have the same settings for viewing as the other TVs? Here are a few of the requirements and TVs that are compatible at
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
Question
I read it from top to bottom. All it says is how to switch TO paperless billing. There is no information included as to how to turn OFF paperless billing. Since you seem to have a different version than what is appearing on my end, could
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
Question
What is lost with the Tv premium package compared to the ultimate package?
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
Question
LouBloo52 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating this has been and our team would love to help you look into that trade in status. Please send us a DM to Xfinity Support wi
XfinityBillie
commented
17 hours ago
to the conversation:
0
0
Trade-In Credits not appearing on bill
I recently traded in five phones to get the free iPhone 17 Pro promotions. 4 out of the 5 phones were traded in with no issues as the credits on the bill were applied within the next billing cycle. The other phone was traded in almost immediately and has not gotten credits since and the phone was re
Question