Xfinity Community Forum

Hey @user_9h05e4, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help assist with the core Xfinity services. If you are seeking to just make change to the Xfinity Mobile account, we would recommend do

XfinityDemitrius

commented

14 hours ago

to the conversation:

0

U

I’m not receiving the PIN text message for transfer to another carrier

I’m requesting to cancel my account and transfer my number, but I don’t receive any text messages from xfinity. not even verification codes. this is absolutely ridiculous and I’m not able to even login to my account anymore.

Question

To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

commented

14 hours ago

to the conversation:

0

Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

U

I watch Create every day! Great programming! Xfinity should keep it!

user_4ktzxv

commented

14 hours ago

to the conversation:

0

U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

I figured it out. I had a second Xfinity account that was given "default" status. So I switched it back to my home account, and things worked fine. I had also suspended iCloud Private Relay in case that would have prevented Comcast from identifying t

ompompanoo

commented

14 hours ago

to the conversation:

0

Xfinity app can't sign in on Apple TV

Is there a clear resolution to this? Seems like I'm not alone. Streaming app stopped working yesterday. Other apps on the Apple TV work fine. I deleted and reinstalled the Xfinity app, and now the sign in fails. I get the "Welcome" message that states, "This device can only access Xfinity Stream on

Question

U

I saw it too but can’t find any information on it.

user_zw5h44

commented

15 hours ago

to the conversation:

0

B

Push Notification: "Free in-stores only, 12/19"

I received a push notification from the Xfinity app that stated something was free in-stores only on 12/19 and to click to locate a store near me. I clicked too fast before fully reading and it only shows the store locator. What is the free thing? I tried calling customer service but they had no ide

Question

U

Horrible service sign up

All I wanted to do was sign up for Xfinity Internet. I filled everything out, entered my credit card, picked a date — free equipment, free install, 1-gig service. Then their system kicked me out. Every time I went back, it sent sign-in codes that never worked. Five tries. All “not valid.” I had to s

Question

•

Customer Service

6

1

0

U

Are there no humans anymore to help with spotty internet service?

Last week a technician came to understand why my modem kept going offline and reconnecting. Said my modem was fine. He changed a bunch of coax cable ends all over the house. Seemed to resolve the issue. They came back today to replaced the line from the poll to the house. No it goes off line like ev

Question

•

Customer Service

11

2

0

Suspicious Email received

Is the following an actual authentic email that Comcast sent a little while ago? "Important Reminder From Comcast E-Mail Report for Mailbox Xfinity email system failed to process new mails for your mailbox. Three (3) valid email messages were held and quarantined for deletion. Review messages below

Question

•

Customer Service

9

1

0

U

Did not get Xfinity Mobile $400 device credit over 24 billing cycles for ported in unlimited line.

A few months ago I ported in a number and added a new unlimited line because there was a $400 device credit promotion. I remember signing the paper work for it but it didn't show in the in-store payment due, and when I asked about it, the sales rep told me that it was because the number porting was

Question

•

Billing

7

1

0

How much time to return equipment and date delivered

I can't find the date my new equipment was delivered or how long we have to return it. I spent about an hour using the xfinity assistant and got nowhere. Where can I find them?

Question

•

Customer Service

7

2

0

Xfinity app can't sign in on Apple TV

Is there a clear resolution to this? Seems like I'm not alone. Streaming app stopped working yesterday. Other apps on the Apple TV work fine. I deleted and reinstalled the Xfinity app, and now the sign in fails. I get the "Welcome" message that states, "This device can only access Xfinity Stream on

Question

•

Xfinity Stream Website

3

1

0

U

I saw it too. I was hoping for more info to determine if it was worth going to the store for.

user_38b5f7

commented

15 hours ago

to the conversation:

0

B

Push Notification: "Free in-stores only, 12/19"

I received a push notification from the Xfinity app that stated something was free in-stores only on 12/19 and to click to locate a store near me. I clicked too fast before fully reading and it only shows the store locator. What is the free thing? I tried calling customer service but they had no ide

Question

U

@XfinityAmandaB did the direct message icon go away? Maybe it's not there because I just created the account? I'm having the same issue. I thought "add to cart" was adding the coupon code.

user_dg8jrp

commented

15 hours ago

to the conversation:

0

R

Nowhere to apply code before checkout

I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde

Question

Hello, I am following up to check if everything is still working properly, before we close this thread. Is everything still working up to par?

XfinityVictor

replied

15 hours ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

U

I saw it too, something about a snow globe frame kit? I also pushed while I was reading and didn't mean to go so fast but I thought there's be more info.... I'm not sure if I'm right or not.

user_xznl6k

commented

15 hours ago

to the conversation:

0

B

Push Notification: "Free in-stores only, 12/19"

I received a push notification from the Xfinity app that stated something was free in-stores only on 12/19 and to click to locate a store near me. I clicked too fast before fully reading and it only shows the store locator. What is the free thing? I tried calling customer service but they had no ide

Question

Hey there r.braile have you had a chance to review the suggestions provided by our expert @EG? Please let us know if you still require assistance.

XfinityJon

commented

15 hours ago

to the conversation:

0

Ethernet working but no WiFi.

I have internet via a ethernet connection but no Wifi. I have pulled the plug on the router twice. No help.

Question

Our team is here to help, user_oywsb2! Can you please share a bit more about what you're expieicning so we may best assist? Thank you.

XfinityThomasA

replied

15 hours ago

to the conversation:

0

U

Comcast.net email

How do I access my comcast.net email

Question

U

Accepted Solution

Final Update – Case Closed (Arris S34 Installed Successfully) I wanted to post a final update to close this thread and hopefully help anyone who finds themselves in a similar situation. This started as a troubleshooting post around an Arris S33, led

user_hhxnn6

commented

16 hours ago

to the conversation:

0

U

Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)

Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat

Question

T

Email Down - Flakey Service

Just want to mention to Xfinity customer support that Comcast email is very flakey lately, for about the last week or so. I use SMTP and POP to access my email. It has just stopped working yet again and, according to my connection log, I am successfully connecting to the SMTP server, but CANNOT conn

Question

•

Email

7

0

Good afternoon Btrflyglfr are you experiencing this issue when watching live programming, recorded content, or OnDemand from Fox News? Have you already unplugged the box from the power for 30-seconds?

XfinityJon

replied

16 hours ago

to the conversation:

0

M

Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question