Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458.6K)
@user_bao30q I did find this helpful post that has steps on sending the direct message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514Here are the steps to locate the "Opt Out" P
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
Bravesvision
Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks
Question
•
Channels and Programming
No, just the 6-1 channel
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
@XfinityJustinC I have no idea where to “opt out of direct messaging”.
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
It was a pleasure, @user_542941 working with you in private and getting your cancellation request processed. I hope you have a wonderful rest of your day. It was a pleasure having you as a customer.
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this
Question
@XfinityJustinC I am only able to find the regular chat area, and I’ve already gone through that with no luck. When I pull up the chat on my account, the recent chat is there, so you should be able to see it. As far as all of the documents we submit
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
@user_bao30q you may need to uncheck "Opt out of Direct Messaging" to get the direct messaging option to work correctly. Please let me know if that was helpful, I'll watch for your reply.
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
I wonder if we will get a refund or if our bill will be lowered since we are no longer getting ABC. We are paying for a product we are no longer receiving.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
Question
Hello @RachelDel thank you for reaching out on our community forum. I would be happy to take a look at your mobile account and see what we can do. Please send us a direct message with your full name and service address so that we can assist you furt
Subject: Missing $400 iPhone 17 Promo Credit - 3 Cycles Passed - Escalation Requested
Hello, I am seeking assistance with a missing $400 promotional credit for an iPhone 17 purchase made at an Xfinity retail store. I upgraded to a Premium Unlimited plan specifically to qualify for this device promotion, which was supposed to be applied as monthly credits over a 36-month period. I hav
Question
user_guna75 E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a nu
West Palm NBC
I am so disappointed that Xfinity has dropped NBC from the WPB Channel lineup. No more PANTHERS GAMES! NO MORE Saturday Night Live! Every customer should be complaining!
Question
CREDIT not being applied to invoice - THIRD REQUEST
Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out
Question
•
Billing
user_9h8ze9 Thank you for reaching out, and brining this to our attention! We can help have our local team scheduled to come out and launch an investigation. Please send us a direct message, so we can gather location details. To s
Wires dangling from utility poles
Hello, Behind our house outside of fence, there are couple of wires dangling from utility poles and they are now getting closer to touch the ground. This is safety risk and concern and hoping someone comes out and fix it to avoid any accident and risk.
Question
Okay thanks for confirming. Has the conduit been marked by 811 up to this point?
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
Question
Good afternoon user_6cb4e8. I am happy to assist further. I did just want to clarify, is it the MLB Extra Innings that you have paid for, and are unable to access?
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
@XfinityCliff Xfinity /Comcast has not responded or replied to any of my communications attempts however SCRIPPS HAS. AND SCRIPPS CLAIMS COMCAST IS NOT RESPONDING TO THEM EITHER.. NO NEGOTIATIONS RADIO SILENCE. Time off paying carrier and write off
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
Subject: Missing $400 iPhone 17 Promo Credit - 3 Cycles Passed - Escalation Requested
Hello, I am seeking assistance with a missing $400 promotional credit for an iPhone 17 purchase made at an Xfinity retail store. I upgraded to a Premium Unlimited plan specifically to qualify for this device promotion, which was supposed to be applied as monthly credits over a 36-month period. I hav
Question
•
Billing
West Palm NBC
I am so disappointed that Xfinity has dropped NBC from the WPB Channel lineup. No more PANTHERS GAMES! NO MORE Saturday Night Live! Every customer should be complaining!
Question
•
Customer Service
That is very bad services. They kept increasing the charges and it is getting ridiculous. i am ditching them with no regret
Chat and billing customer service team horrible
I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the
Question

Several drops overnight again up to 20 plus minutes. Lots of "Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel" So took modem / router outside and connected directly to end of the RG11 from pole, bypas
user_0lud8l
commented
8 hours ago
to the conversation:
0
3
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
Question