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user_78ad37 Please follow the steps below and let us know if you need any further assistance. -Go to xfinity.com and sign in to your account.-Navigate to the Billing section.-Look for Billing & Pay, then select Manage Paperless Billing or fi
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
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Great news! We’re giving you a loyalty discount
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Billing
Hi there, @user_brwao1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who depends on the internet, I understand your concerns. Please be assured you reached the rig
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, may
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Accepted Solution
Hey @user_4mfouv! Sorry to hear you are having trouble with one of your Samsung TVs and the Xfinity Stream. Have you made sure you have the same settings for viewing as the other TVs? Here are a few of the requirements and TVs that are compatible at
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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I read it from top to bottom. All it says is how to switch TO paperless billing. There is no information included as to how to turn OFF paperless billing. Since you seem to have a different version than what is appearing on my end, could
Autopay discount disappeared
Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start
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What is lost with the Tv premium package compared to the ultimate package?
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
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@user_4t7ign What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise R
My modem keeps restarting itself
My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els
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user_ca9gwa Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your accounts and checkt he status of each to see where things are at with the billing and set up. To get started, please send a direct mess
I paid online, but it's not working.
Good morning. I had internet from Xfinity at the address[Edited: "Personal Information"] and on 12/29/2026 I requested the cancellation and made a new subscription to the address [Edited: "Personal Information"] , where the amount of $ 45 dollars were deducted from my account at the same time, I rec
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user_eu83ii I would be reaching out and asking if I were in your shoe too. Our team is happy to help with your account and the order. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In
Upgraded but no modem sent after 8 weeks
I upgraded my service to 1.2 G and was to receive a new modem. I got a confirmation of my new order but no confirmation of a modem being shipped. It has been 8 weeks. I got through to a live person on chat 3 weeks ago, an accident perhaps, and then had to reordered, (with lots of attempts to upsell
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Hi there, @user_s88hqr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person that works from home and also goes to school I understand your concerns. Please be assured you
Repeated Outages - Again
In the past 30 days, I've had 7 outages to our gigabit service which included system notification of outages in my area. The seven dates were 12/9, 12/23, 12/24, 12/25, 12/26, 12/30/25, and now 1/2/26. This is nothing new, other than the higher frequency during this period. In 2025, June was the onl
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payment method
I need to change my payment method for autopay but your payments webpage has been inoperative for at least two weeks now. Anything that directs to https://payments.xfinity.com/ does not work and gives the message: ERROR Sorry, this isn’t working right now Please return to My Account Overview while w
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Billing
i did. I had emptied the trash.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_vjjxmc Thank you for taking the time to reach out to us here on our Xfinity Forums. This is never what we want to hear and I am happy to further investigate further. Please send us a DM to Xfinity Support with your full name and address, as well
Erratic Xfinity Driver
An operator of Xfinity vehicle [Edited: Personal Information], drove at high rates of speed and cut off two ambulances transporting a patient to the hospital during an emergency. This incident occurred on the garden state parkway and continued exiting the parkway onto Rt 37 in Tom’s River Township o
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgraded but no modem sent after 8 weeks
I upgraded my service to 1.2 G and was to receive a new modem. I got a confirmation of my new order but no confirmation of a modem being shipped. It has been 8 weeks. I got through to a live person on chat 3 weeks ago, an accident perhaps, and then had to reordered, (with lots of attempts to upsell
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I received the same auto message you did as a response. What a joke this company is. They literally asking me to do the same thing ive done 7+ times before.
Mobile Device visible on account even after successful return
I disconnected Xfinity Line and returned the Xfinity Mobile device to Mt. Juliet TN Warehouse address given to me by the representative, even after getting a confirmation from Xfinity Mobile Billing Department that device is received at warehouse on 11-Dec, still the device shows on my account and m
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DrKenny Thank you for letting us know that ESPN in 4K was showing a subscription required error. We will stick with you until we find a solution together. What troubleshooting steps have you tried so far?
Espn 4k channel not working, says I need a subscription
I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t
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Typo should be USED not sued
pcjr05
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12 hours ago
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Upload speed
Why has my upload speed been capped? I sued to get >600 now it's only 40.
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