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Hello @user_3xywb7 and thank you for reaching out on our Xfinity Community Forums with your concern! 😀 We'd like to take a deeper look into this for you.  To get started, please send us a Direct Message* that includes your full name and service

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Intermittent Internet

I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area. i.e is not just me it's an outage in the area. The line that I had originally runs underground which I

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Hi, thanks for offering your assistance. I tried those links you posted, the first one just says the connection times out, tried several times no other results. The second one takes me to a page saying I should download the xfinity app, so I did, the

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Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

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Hi there, @user_8n7qt2! Thanks for reaching out about your email box. The steps you took to troubleshoot were perfect. I am glad that things are working once again for you and appreciate you updating the thread. Do you have any other questions or are

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IMAP/SMTP authentication blocked – need mailbox reset

My Comcast email works when I log in through webmail, but all third-party email apps (Apple Mail on iPhone and Gmail) fail to connect and return “username or password is incorrect.” I have already: Reset my password multiple times Confirmed I am using the full email address as the username Verified

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irritated567 I appreciate you taking time out of your day to bring your recent experience to our attention. I'd like to take a closer look at your account so we can discuss options to add Willow TV to your current lineup. Please send a direct me

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Xfinity Customer Service Harrasment Issue

I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin

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@user_98r0se thank you for sending the direct message, I was able to locate that and will follow up with you there to look into both the communication and Xfinity Mobile billing concern.

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Loose cable scam? - $1800 taken out of my account for mobile data usage

I have been an Xfinity customer for about 8 years. I currently have my internet and mobile plans with them. I have never missed or been late on a payment. I have 4 lines on my mobile plan with the shared 10GB plan. We typically go over a little each month, but nothing crazy. Until last month that is

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@XfinityEmilyB​ Hello! I did this a couple hours ago. It looks like it was read, but no response yet.

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Xfinity Mobile Plus Upgrade Issues *Urgent*

I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need

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m_family Thank you for posting on our community forum so we can help you upgrade to a new phone! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, th

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Xfinity Mobile Plus Upgrade Issues *Urgent*

I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need

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This whole bundle thing is a mess! Way back when I chose the 2 GIG plan cause I am a gamer for @130 a month. I recently found out that the 2 gig plan I was already on, now includes a ESPN, Disney and Hulu but does not apply to me since the bundle wa

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Disney+ and Hulu Won't Activate

Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie

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I forgot to mention on top of the $500 I pay a month for cable in Internet and a telephone I don’t use I’m paying $100 for your wireless mobile service that makes $600 a month

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My bill is OUT OF CONTROL HIGH!!!

My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services

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My bill is OUT OF CONTROL HIGH!!!

My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services

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Hello USMCGRUNT! I know exactly how crucial it is to have you service working with consistency, so I appreciate you stopping by our community to share the interruptions you've been facing. There can be a number of reasons why we might experience a ne

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4 days and still no answer

Xfinity did some type of service four days ago and I have not had steady internet since. It has dropped for majority of the day for 4 straight days still with no clear answer from Xfinity. You can’t ever speak to anyone so I had a tech come out. The tech confirmed that there is a problem with their

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WXYZ channel 7

Please put WXYZ Channel 7 Detroit back on the air!

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How do i cancel the internet service?

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Internet

Service on the app( when I connect) shows service available at 115% however all things connected show no service!

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*Dangerous* Cable utility box open and falling over- cables not buried in my backyard.

Cable utility box open and wires exposed and falling over - cable from neighbors yard sticking out 2 feet above ground. My yard looks like a trash dump. I’m going to run over the cable with the lawn mower- and the box will probably fall over…

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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9 hours ago

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Xfinity Customer Service Harrasment Issue

I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin

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how to schedule service for exposed cable in backyard

I need to have Xfinity come to my home because there is an exposed cable in my backyard that is at risk of being run over by landscapers lawnmover

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Email not working on Apple Mail

Email is not working on Apple Mail after confirming password is correct and also 3rd party feature is enabled.

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