Xfinity Community Forum

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I sent a message as advised

user_v9s31r

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14 hours ago

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Daily Upload Failure / Intermittent Sync Loss

Service Issue: Daily Upload Failure / Total Sync Loss Time Window: Daily at approximately 6:30 PM Prior Troubleshooting: I have already had two technicians out to my home. They checked my signal, but because the issue is intermittent and time-of-day specific, they were unable to find a fault during

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Intermittent connection drops during calls; modem log shows T3 timeouts, sync loss, and downstream uncorrectables

Hi Xfinity, I’m having an intermittent connectivity/stability issue, not a simple speed issue. The connection briefly drops in and out, which is enough to disrupt voice/video calls. When the service is up, routine checks can still look normal, so this seems more like a reliability problem than a ban

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Customer Service

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I'm having the same exact issue. Been working fine for months and months and just started being a problem yesterday.

HaveKidsTheySaid

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14 hours ago

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Active Time Details are Not Reporting

The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?

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Why is my Internet constantly going down?

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Devices and Equipment

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Thank you, @user_v9s31r for reaching out on our Xfinity Community forum to let us know about your concerns. It sounds as if you're having a frustrating experience, and we definitely want to do everything we can to ensure your services are worki

XfinityCliff

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14 hours ago

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Daily Upload Failure / Intermittent Sync Loss

Service Issue: Daily Upload Failure / Total Sync Loss Time Window: Daily at approximately 6:30 PM Prior Troubleshooting: I have already had two technicians out to my home. They checked my signal, but because the issue is intermittent and time-of-day specific, they were unable to find a fault during

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Failed Disney+ StreamSaver bundle activatio

I need help activating Disney+ and Hulu through my Stream Saver bundle. ESPN and Netflix activated correctly, but the Disney+/Hulu activation link keeps looping me to a non‑functional “Activate Disney+” page. It does nothing when I click it. Ive tried through the app, the website, and the activation

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Customer Service

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Accepted Solution

Dangerous driving

I was cut off by one of your contractors at a construction lane merge. License plate Utah [Edited: "Personal Information"]. This happend near Salt Lake City on Legacy Parkway. He then proceeded to travel at speeds over 100 MPH!! Cutting off other people erratc lane changes. His truck had signage for

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Customer Service

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I called Xfinity business directly. The representative that I spoke to over the phone said Xfinity services did not provide text messaging with their business phone lines but your affiliate Net2Phone does. So the representative connected me with a sa

user_0ofp4n

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14 hours ago

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Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they

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Daily Upload Failure / Intermittent Sync Loss

Service Issue: Daily Upload Failure / Total Sync Loss Time Window: Daily at approximately 6:30 PM Prior Troubleshooting: I have already had two technicians out to my home. They checked my signal, but because the issue is intermittent and time-of-day specific, they were unable to find a fault during

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Customer Service

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Your frustration is totally understandable. We would be happy to look into all of these issues for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associat

XfinityJeffB

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14 hours ago

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Galaxy s20+5g canceling xfinity

I am through with Xfinity I pay $140 a month for basic cable now my Galaxy s20 plus 5G Wi-Fi calling has been shut off for no apparent reason because they don't want to do a security that's a bunch of bull trying to get you to upgrade to another phone in cahoots with Samsung well I am through I own

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Hello @windywoo1. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we

XfinityRaf

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14 hours ago

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Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.

I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f

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Hey @user_m89fjb. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to offer our assistance as best we can. Could you please provide more detail pertaining to your issue at hand? As long as the Xfi

XfinityDemitrius

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14 hours ago

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connecting ethernet and wifi using the Gateway xb8

I would like to connect an ethernet cable and use wifi

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@user_my6gw7 Thanks for being a loyal customer. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. Sure, I would love to take a look at your account to further assi

XfinityCarolyn

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14 hours ago

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Peacock Activation

I am a diamond member. Received an email a couple of days ago about my unused Peacock Premium benefit. When I click the link it tells me that I have no active offers and am not eligibile for the Peacock promotion. Can you help me get that activated? Or explain why I am not eligible. Thank you!

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XB10

Why is it difficult for the chat agents to send the correct modem!? I'm having trouble with my previous modem, so the chat agent said xb8 and xb10 were available so i picked xb10. It came in the mail and i got a used XB8. This happened twice and i'm at the wits of my end. I can't keep going to the u

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Your Home Network

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So they apparently came out and redirected the cables which were to be buried again however Boone has come to bury the cable and the are lying all over the community paths. Yesterday a resident tripped over the cable. I notified Adeler on 3/19. &nbs

user_tocoed

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14 hours ago

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Boynton oasis condominium

we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we

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Same Modem and exact same issue. My bandwidth is 10% of what I should be getting. Did you find a resolution?

sman15

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14 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

I keep having these T3 errors. I had a technician come out a month or so ago to diagnose the problem, and the issue he found left me at the mercy of Xfinity. He mentioned something about the need to upgrade the local node. I am using a Netgear CM3000, and I have the error log. Thanks for looking thi

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user_ukhilt - Thank you for choosing Xfinity and taking the time to provide feedback. We'd appricate the oppurnity to help in every way we can and turn this feeling around. Please send us a message. To do so, click on the chat icon located at th

XfinityThomasA

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14 hours ago

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Horrible customer service on chat

I called today to set up service (construction) they told me “ that’s a full day job they will come today and call you tonight” ummm? I had to call the cancellation line to get someone in the United States who told me they put it down as a low wire and the service call made no sense. United States c

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@EG thank you very much. It is now fixed

user_giidl4

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15 hours ago

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Customer service phone number

Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding

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Horrible customer service on chat

I called today to set up service (construction) they told me “ that’s a full day job they will come today and call you tonight” ummm? I had to call the cancellation line to get someone in the United States who told me they put it down as a low wire and the service call made no sense. United States c

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Customer Service

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Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.

I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f

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X1

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