Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (467.4K)
Hi, thanks for offering your assistance. I tried those links you posted, the first one just says the connection times out, tried several times no other results. The second one takes me to a page saying I should download the xfinity app, so I did, the
Internet keeps disconnecting
My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.
Question
Hi there, @user_8n7qt2! Thanks for reaching out about your email box. The steps you took to troubleshoot were perfect. I am glad that things are working once again for you and appreciate you updating the thread. Do you have any other questions or are
IMAP/SMTP authentication blocked – need mailbox reset
My Comcast email works when I log in through webmail, but all third-party email apps (Apple Mail on iPhone and Gmail) fail to connect and return “username or password is incorrect.” I have already: Reset my password multiple times Confirmed I am using the full email address as the username Verified
Question
irritated567 I appreciate you taking time out of your day to bring your recent experience to our attention. I'd like to take a closer look at your account so we can discuss options to add Willow TV to your current lineup. Please send a direct me
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin
Question
@user_98r0se thank you for sending the direct message, I was able to locate that and will follow up with you there to look into both the communication and Xfinity Mobile billing concern.
Loose cable scam? - $1800 taken out of my account for mobile data usage
I have been an Xfinity customer for about 8 years. I currently have my internet and mobile plans with them. I have never missed or been late on a payment. I have 4 lines on my mobile plan with the shared 10GB plan. We typically go over a little each month, but nothing crazy. Until last month that is
Question
@XfinityEmilyB Hello! I did this a couple hours ago. It looks like it was read, but no response yet.
Xfinity Mobile Plus Upgrade Issues *Urgent*
I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need
Question
m_family Thank you for posting on our community forum so we can help you upgrade to a new phone! Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, th
Xfinity Mobile Plus Upgrade Issues *Urgent*
I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need
Question
This whole bundle thing is a mess! Way back when I chose the 2 GIG plan cause I am a gamer for @130 a month. I recently found out that the 2 gig plan I was already on, now includes a ESPN, Disney and Hulu but does not apply to me since the bundle wa
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
Question
I forgot to mention on top of the $500 I pay a month for cable in Internet and a telephone I don’t use I’m paying $100 for your wireless mobile service that makes $600 a month
My bill is OUT OF CONTROL HIGH!!!
My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services
Question
My bill is OUT OF CONTROL HIGH!!!
My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services
Question
•
Billing
Hello USMCGRUNT! I know exactly how crucial it is to have you service working with consistency, so I appreciate you stopping by our community to share the interruptions you've been facing. There can be a number of reasons why we might experience a ne
4 days and still no answer
Xfinity did some type of service four days ago and I have not had steady internet since. It has dropped for majority of the day for 4 straight days still with no clear answer from Xfinity. You can’t ever speak to anyone so I had a tech come out. The tech confirmed that there is a problem with their
Question
How do i cancel the internet service?
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
Question
*Dangerous* Cable utility box open and falling over- cables not buried in my backyard.
Cable utility box open and wires exposed and falling over - cable from neighbors yard sticking out 2 feet above ground. My yard looks like a trash dump. I’m going to run over the cable with the lawn mower- and the box will probably fall over…
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin
Question
how to schedule service for exposed cable in backyard
I need to have Xfinity come to my home because there is an exposed cable in my backyard that is at risk of being run over by landscapers lawnmover
Question
•
Customer Service
Email not working on Apple Mail
Email is not working on Apple Mail after confirming password is correct and also 3rd party feature is enabled.
Question
•
Sign-In and Account Management
Hello @user_3xywb7 and thank you for reaching out on our Xfinity Community Forums with your concern! 😀 We'd like to take a deeper look into this for you. To get started, please send us a Direct Message* that includes your full name and service
XfinityCliff
commented
8 hours ago
to the conversation:
0
0
Intermittent Internet
I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area. i.e is not just me it's an outage in the area. The line that I had originally runs underground which I
Question