Xfinity Community Forum

Thank you for reaching out to our team. There would not be a direct number we would have for that type of request. I can escalate the request from here for you. Can you send me a direct message with the full name and complete address on the service?

XfinityJohnG

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14 hours ago

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Requesting Easement Abandonment Letter for Los Altos Hills Property

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

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user_l6iqn9 I would be happy to take a look at the ticket details. Can you please send us a Direct Message with your full name and your full address?

XfinityJeniece

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14 hours ago

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Problems with peacock subscription

Every time I go to activate the peacock subscription it tells me that my account is already linked but on the peacock app it’s asking me to pick a plan and want me to put card information down

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Thank you for working with our team to get that change accomplished on your account. Don't hesitate to visit our forum for all of your Xfinity questions and concerns.

XfinityBradM

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14 hours ago

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Cancel tv

I would like to cancel TV service.

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I would be happy to take a look at the details of your cancellation. I see you sent over a Direct Message, and we will continue to assist you there. We look forward to working with you!

XfinityJeniece

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15 hours ago

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Still bill after cancellation

My plan was cancelled on 6/11/26 and should get some refunds. it was confirmed by live agent on phone. But xfinity still requires me to pay the bill for next cycle. Could you please help me to check it? Thanks.

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Thanks for clarifying! In that case, we'll want to take a closer look into the issue. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detailed steps to direct me

XfinitySean

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15 hours ago

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Peacock Activation Error

I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me

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my current contract with xfinity

looking for contract cancellation policy

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Customer Service

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Xfinity Mobile Scam

I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad

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Billing

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I have xfinity pro but i still have bad spots that is only about 12 feet from xfinity pro extender. Went to xfinity center and was told if i had bad wifi spots i would recieve new pods for free. Still waiting for free pods. no communication on my wif

user_b3xuob

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15 hours ago

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Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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user_75a9f0 Feel free to send us a direct message, so we can collect your account information. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" icon• Click the ""Start

XfinityMartyR

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15 hours ago

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High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

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Requesting Easement Abandonment Letter for Los Altos Hills Property

i’m looking to reach Comcast’s local engineering and right-of-way (ROW) team that can help me with requesting an easement abandonment for our Los Altos sales property.

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Accessibility

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When I am on the subscriptions page, I can see that I have a Peacock Premium subscription and a purple activate button next to it. Every time I click activate, I get the original message shown in my post.

user_qjhj4y

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15 hours ago

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Peacock Activation Error

I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me

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I tried that before this and they were absolutely no help at all!! I did the chat with support through the app. The first guy wasted 20 mins or so and then said he doesn't have access to mobile so he's going to transfer me. The second guy said he und

user_0xa9zh

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15 hours ago

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False incentives

Hello, when I first signed up for internet I was told I would get a free year of mobile service included with my plan. It was even in my Xfinity app under the internet box is a mobile box and it said claim free year of mobile service!! I clicked on that to claim the free mobile service. It gave me a

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Hello @user_ttpdy1 thank you for reaching out on our community forum. Are you able to sign in online to update the payment method? Or do you have an Xfinity store nearby?

XfinityAbby

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15 hours ago

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Update billing info

Why can I not update my payment info through Xfinity prepaid?! No one over the phone was able to help me either!!

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Yes I did that and it said that my account was already connected. I called customer care and they said they opened a ticket CR 263664779 because it was something they gotta work with peacock to get fixed. Haven’t heard anything back on the re

user_l6iqn9

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15 hours ago

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Problems with peacock subscription

Every time I go to activate the peacock subscription it tells me that my account is already linked but on the peacock app it’s asking me to pick a plan and want me to put card information down

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user_jxjp9b We have always had new customer exclusive offers, and our offers online do show they are for new customers when not logged in. When logged in, you would only see the pricing you would be eligible for. Just like when you signed up with us

XfinityAmandaB

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15 hours ago

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Account split after adding internet - platinum tier status incorrectly reset

I have been a continuous customer and have earned my platinum tier status. Recently, I added home internet to my existing services. Instead of adding it seamlessly, the automated system generated an entirely separate, second account number under my profile. A representative told me that because int

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Yes I did. The house is working, the issues arise when the upload packets are transferred between the hops. I think I need someone to check out the neighborhood.

user_75a9f0

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15 hours ago

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High Latency Under Load.

I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.

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Good afternoon, and thank you for reaching out on our Community Forums regarding your recent bill increase @user_5ux5gl-we appreciate it. I completely understand where your concerns are coming from and truly appreciate your feedback. Promotional di

XfinityAlyssaA

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15 hours ago

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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet

Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal

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Hey there, @user_l6iqn9, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. Are you still having issues with your subscription? Have you tried the activation steps here, https://www.xfinity.com/support/articles/peacoc

XfinityJeniece

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15 hours ago

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Problems with peacock subscription

Every time I go to activate the peacock subscription it tells me that my account is already linked but on the peacock app it’s asking me to pick a plan and want me to put card information down

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Greetings: These are some of the sadest chat messages regarding a major cooperation I have ever read. I have just received a $35 dollar increase from Xfinity with no notification and no notification. I will be leaving

user_5ux5gl

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15 hours ago

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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet

Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal

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Rufio713 Congratulations on the new home and welcome to our community forum! You're reached the perfect place to get help with the open utility box in your backyard. Are you able to send me a picture of the box with exposed wiring so I know who to se

XfinityEmilyB

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15 hours ago

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Opened utitlity box in my backyard

I moved into a new house with an opened utitlity box with exposed wires in by backyard. Will someone be able to come and help maintain this box? I am planning on adding new landscaping and want to be sure its safe for the kids to play in the backyard.

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