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Picking up my equipment and extra services i didn't agree to added on
When I went to pick up my equipment the form I needed to sign wouldn't load on my phone so the girl pushed it through on her end. My bill was supposed to be 29.95 with the xfinity essentials plan but I was charged 83 because a home phone line was added. I called and was able to get it removed but th
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Customer Service
Thank you for reaching out to us @user_nxn9fu. I personally like to keep my notifications to a minimum too. To manage notifications from the Xfinity app: Select account on the bottom right corner. Choose “Account settings”. Tap “N
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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No. They failed to activate four devices. One of which was a physical Sim card, the other three are eSim. The IMEI numbers were completely mismatched phone numbers were not assigned properly, Representatives did not understand what to do, second roun
failed porting failed activation to to swapped imeis/devices
The long and short is upon initial activation the IMEI numbers were swapped by one of the rivers than it is and the two Samsung devices failed activation
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Thanks for the clarification, user_otnun3! If you have any devices connected directly to the gateway via ethernet, have you noticed if they are having similar problems?
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
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Remove old lines & arris box
We recently moved into a home that has an d arris box attached to the exterior of the home and power lines from previous services. I do not currently use xfinity services, how do I contact Somebody to get a technician sent out to remove the no longer needed arris box & power lines?
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Customer Service
can you restore my mailbox to a date before my custom folders were emptied?
unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.
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P.S. I haven't changed any browser settings in the past 24+ hours. On my end, everything is as it was the last time I read my email in Firefox.
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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Hello @user_dk92ny, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with your movies playing in Spanish. I know how frustrating that can be especially when you’re just trying to relax and enjoy something
AMC keeps going to Spanish
I just watched the Green Mile in English,now all the movies after that...are in spanish! Commericals and subtitles are in English! Why is this happening? I want English ONLY please
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@XfinityAmira YVM Amira !
Serviceability Request for Line Connection from Street to House
Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat
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Accepted Solution
An Xfinity technician visited and told me that the XB10 modem requires a fiber optic input signal. I declined the fiber optic installation and will continue to use the XB7 modem. Why doesn't Xfinity inform of the need for fiber optic when recommendi
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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I only have the issue when I am at home on my Xfinity Wi-Fi. I can have uninterrupted voice conversations on my cell away from home.
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
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Accepted Solution
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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@user_tmlt25 Thank you for working with our teams! I wanted to share here what worked for you and I appreciate you taking the time to try this out. You were able to connect an Ethernet cable directly to the soundbar and the sub was finally ab
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo
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Xfinity Support has been zero help with this despite my spending five hours chatting with them.
File a complaint with Xfinity
For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood. I know this issue is not on my end. I do not need someon
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Hello user_nkdbec We would be happy to assist you. Could you please elaborate more on the specific issue you are needing help with?
I need to dm with a rep
Can't resolve issues with reps feom app, they're only pushing services I don't want.
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I need to dm with a rep
Can't resolve issues with reps feom app, they're only pushing services I don't want.
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Customer Service

Hello @user_8tavma Sorry to hear about your missing emails. Are the folders still visible and just empty or are the folders missing as well? We do recommend clearing your browsers cache and cookies if you have not done so already as well.
XfinityMatthew
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can you restore my mailbox to a date before my custom folders were emptied?
unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.
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