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NBC
This has gone on long enough! The money we pay monthly is ridiculous, there should never be a dispute over a channel. It’s time to come to an agreement, no more excuses!
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Channels and Programming
I agree that it is unacceptable to not provide one of the 3 major networks. I am sure you are not planning to reduce our bills to reflect this loss. You are going to force us to look elsewhere for our TV. are you still attempting to com
ABC
This is completely unacceptable, just unbelievable, how can this not be resolved??!!! All the shows I watch are mostly on ABC, we all pay a lot of money for what?? Xifinity Comcast is a complete joke, so disgusted with them! We better get some sort of refund for this nightmare they’re putting us thr
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user_8df889 Thank you so much for stopping in for help with your billing after you disconnected. It can take some time for a disconnect request to fully process, and a new bill may post in that time. However, once the disconnect is processed, you wil
Why if I cancelled service on 3/16/26 did I get a bill on 4/1/26 for a full month.
Why if I cancelled service on 3/16/26 did I get a bill on 4/1/26 for a full month? Customer service also said I'd be billed for the partial month next month.
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All services down since street maintenance this morning
Need to speak with an agent
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Customer Service
Hello user_s8771i thank you so much for reaching out here and sharing your concerns here regarding the E.W. Scripps Carrier Agreement Expiration. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offer
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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USING THE XFINITY REMOTE EXCLUSIVELY TO WATCH LG TV
Right now, I need to use the LG remote control to open the Xfinity icon on the TV. Once it is open, I can use the Xfinity remote to control all other functions
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Channels and Programming
Packet loss central NJ in Apex Legends
Hello, I am in central New Jersey having packet loss from playing apex legends. It only occurs in ranked lobbies where there is DDOS protection for the servers. I have tried different modems, using a vpn, different cable, different PC, restart modem, having a Xfinity come to my home and they replace
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Your Home Network
user_nvoure Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Hello, we’re sorry for the inconvenience and understand your frustration. We can assist with your request. Please send us a direct message with your full name and service address, and we’ll take care of this for you as quickly as possible
Cancel service
I need my service canceled immediately. I have tried 3 times to schedule a call back & never received one. I don’t have time to make into a store. I need my service canceled.
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@user_rgxk1o Thanks for adding a post to the community. We know having reliable service is important. When there is an interruption over four hours, we do credit the account for the whole day. It's super easy to receive a credit following the steps h
Outage credit
It is humanly impossible to connect to any human being that works for xfinity as my service has been in and out all week and I’ve had to buy $50 worth of internet access from another provider just to be able to work…to then pay my xfinity bill in full for a service that in turn doesn’t work! This is
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We have direct messaging within our Xfinity Forums and do not require you to use another social media platform to communicate with our team. Please follow the instructions provided in my last response to message us directly and we can continue provid
Frequent outages
Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I
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user_8t7lpq My team can help you with your mobile concerns today as this isn't the experience we want you or anyone to have. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" t
Fraudulent action taken by representative
I need to flag what looks like straight-up fraud by an Xfinity rep and see if anyone else has dealt with this. Last week, I called to cancel my service because I moved out of the area. For context, I had tried to cancel earlier, but was told by a rep to wait until I no longer needed service so I wou
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Who and how do I co tact Comcast to get a refund
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Outage credit
It is humanly impossible to connect to any human being that works for xfinity as my service has been in and out all week and I’ve had to buy $50 worth of internet access from another provider just to be able to work…to then pay my xfinity bill in full for a service that in turn doesn’t work! This is
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Customer Service
Thank you for speeding up my decision to drop xfinity and go to different internet and tv provider.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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As a Comcast customer for 20+ years, I have been willing to pay the same amount even when you dropped a channel that I watched. However, loosing one of the Big Three broadcast networks like ABC is unacceptable. Your customers are counting on your abi
user_awqqxl
commented
16 hours ago
to the conversation:
2
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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