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user_1596fe Thanks for reaching out to us today here on Forums about your recent bill increase. I would be happy to review the account billing to see why there was an increase. I would reach out to when seeing any increases, and happy to assist!
Significant Increase in Xfinity Bill '26 for Internet, Cable, Landline Pkg.
I just received a quote for '26 that increases my Xfinity pkg. for internet, cable and landline by $166/month including fees. I'm getting ready to drop cable and go back to Direct TV as I still have my satellite dish. Are there any promotions to assist?
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huskycentral Great! Thank you for letting us know! We hope you enjoy watching the rest of the Olympics!
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
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no it is definitely resolved
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
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Hello, @user_ocp08t Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Changing plans with assistance
I am having a hard time navigating the Xfinity website to simply make changes on my account. I am no longer in need of cable and just need a good internet plan. The website will allow me to upgrade plans (make changes that would add on to the plan) but anything with removing directs me to the assist
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user_45xsdd Thanks for reaching out about a promotion coming off your mobile early. We can certainly assist you with getting this fixed for you here, and happy to help. Can you send us a direct message with your full name, name of account holde
Erroneous billing for promotional cellular line
Hello! I started cellular service with xfinity last November using home internet promotion, which covers the $40 monthly charge of the unlimited line. Last month I began to notice a recurring charge on my cellular account, at $42.44 monthly. Billing break down indicate that the $40 promotion credit
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Hello, @stj519 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "
Xfinity Mobile Promo
I added a mobile line to my Xfinity account in October, it was supposed to be “free” for a year. Except every month I have gotten a bill for $40 plus tax. Every month I call customer service and they credit my account and tell me that the issue is solved - but it keeps happening. I called twice abou
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@XfinityFrank I have a similar problem, just posted in TV/non-X1 service. I am transferring a cable card from one TIVO unit to another and need help pairing the card with the new unit. Like many members, pairing using the online portal has fa
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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user_sh99a2 If you choose not to upgrade your Comcast.net email to Yahoo Mail, your email account will remain on the Xfinity Mail platform, and you will continue to receive support from Xfinity as usual. Your email address, messages, folders, and con
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@user_psut1o Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are looking for a new service provider. We would absolutely love the opportunity to hear your feedback and see if we can help y
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Good morning @SSDExecutor, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am glad you are interested in Gigabit Pro at a second residence, and you have come to the right place for assistance with this request. Cou
Gigabit Pro (x10) Fiber Service Availability
Currently a Gigabit Pro (x10) customer, but I'd like to find out if the Gigabit Pro (x10) fiber service is also available at a secondary residence.
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lkbehne Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&
Service Down in Nashville Despite Power being restored
I need internet service restored for my home and the internet wire reconnected to the house after the ice storm in Nashville. I have had power turned back on for almost a week now. I cannot call and talk to anyone since an internet outage is detected for my account.
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Update from Xfinity….. I did see the ticket we had created had been closed. It appears at this time the "On Us Movie" benefit is not available. Soooo, still not fixed! 🙄
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
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equipment
I have been with Xfinity for the last 4 years. For the last 4 or 5 days have been the most stressful time with Xfinity. I have an 85-year-old person living with me and the constant back and forth of being offline and online has been really frustrating. Being offline means, that I have no dial tone t
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Home Phone Service & Equipment
Millville are TV channels freezing, scrambled channels 2-3-6-10 seem to be the worse. Second day no help with contacting comcast
Millville area tv freezing /pixelation multiple channels 2/7/26
West Millville NJ are tv freezing channels scrambled. Channels 2-3-6-10 horrible. Tried their automative systems worthless. It must be weather related. Comcast does not acknowledge their downfalls. People should be given credits on bills. Today is the SUPPER BOWL. WAKE UP COMCAST
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Millville area tv freezing /pixelation multiple channels 2/7/26
West Millville NJ are tv freezing channels scrambled. Channels 2-3-6-10 horrible. Tried their automative systems worthless. It must be weather related. Comcast does not acknowledge their downfalls. People should be given credits on bills. Today is the SUPPER BOWL. WAKE UP COMCAST
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Channels and Programming
It's a Sony-XR42A90K and it does auto select.
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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Hey @huskycentral , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Olympics' coverage on USA in Real time 4k. I would be more than happy to s
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
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Hey @NoTimeForJelly , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your network. I would be more than happy to offer my assistance looking into this furth
network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
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user_4hp176 Thank you for the feedback and letting us know about what has taken place with your account and your experience. Our team is happy to help you make sure everything on your account is resovled properly. Just a few things I want to touch ba
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Deceptive Sales Practices
The storm ready WiFi. Mine has never worked. The reception in my area for one is terrible. It should never have been added by the company. Also, I was told I could cancel my plan any time without charges. Next thing you know, you’ll be charged for “the balance” on your storm ready WiFi equipment. I
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