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user_s6awsl Thank you for reaching out! You should be able to access your Comcast.net email through the Xfinity Email Web Portal.
How to access email? [Edited]
How do I access my Comcast. Net email account, and how do I change my email address??
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@XfinityJeffB hello, i did what your comment said and have heard nothing back….
Representative lied to me
Hello, who or where do I reach out to someone about the loyakty lying about charges and cost on their recoded line when i called? I am sooo upset and frustrated, inever thought this could happen or would happen to me! Please help!!!
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How can I get an xfinity galaxy 8 smartwatch 40 mm for free
Free galaxy 8 40 mm smartwatch free
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Customer Service
Same as everyone else. Email keeps asking for password. Give password still can not get in.
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Did that and there was no response or support again
Hole & wires left hanging out of my home for months and technician no showed and countless hours wasted w/customer service
Service is always going out in my area. Back in October i was told they were updating our Service and this update needed to be done or see rvice would get worse, it was fiber cable lines. I was one of the first houses being done. The technician drilled a hole through my wall from the outside in and
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Speaking to an actual representative
I need to speak to an actual person about how often we experience service outages. Can someone provide a number? The general numbers end up with a canned response, then hangup. There have been at least six (6) since Jan 1, 2026. It's unacceptable. My wife relies on internet access for her job. Servi
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Customer Service
Hey @user_b9y52w, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account and billing to provide a better understanding of the charges. Please send a direct message by cli
Overcharged and attempted unauthorized attempts to access a payment
Xfinity has overcharged me for Internet service. They also have tried to take money from my account unauthorized. I have a 90 dollar charge for Internet service when I'm clearly on a 65 dollar plan. I am so over Xfinity and the illegal things they do. You can never get a supervisor NEVER. There's no
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Feedback on a HORRIBLE EXPERIENCE
After almost a year, Comcast finally came out and rehung their main line! Last spring a storm took down six poles in our area, and we were without power for seven days. When the new poles were put up, Comcast never reattached their line. As a result, our family and about ten neighbors couldn’t mow o
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Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand your frustrations with delay of your number being ported. The local number portability article explains, best, our Xfinity Mobile porting process [here]. When
stuck LNP Port Order – Wrong SPID 6214 – Cannot Recreate Order – Need NPAC Cancellation
I have a stuck wireless LNP port from Verizon to Xfinity Mobile for the number ending in 1916. Your system submitted the port using SPID 6214. The correct Verizon Wireless SPID is 6006. Multiple agents confirmed they cannot recreate the order because an active port request already exists in your sys
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Hello user_6h4x8u, we appreciate you being a part of our Xfinity Forums. We always want every customer to feel appreciated and to walk away from any interaction satisfied. We will need more info for this to help you. If you would, send our team a dir
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Hmmm. Some market areas / systems must still be offering it. Thanks for that info !
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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I am unable to receive certain text message and verification codes
I have turned airplane mode off and on and have turned RCS Messaging off and on again. Turned the phone off to restart and it is still not working. Getting very frustrated because I am missing several text messages and cannnot get into a bank account because I cannot get the verification code.
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Network
Will I be able to watch the Mariners in 2026 on the TV Plus package, without purchasing Mariners.TV, or will I need the Premium package.
Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks
Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks
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I'll try to send a direct message. Thank you.
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt
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The weird thing is I have a couple friends who have /60 and they never did anything special beyond configuring their router to request it.
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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Overcharged and attempted unauthorized attempts to access a payment
Xfinity has overcharged me for Internet service. They also have tried to take money from my account unauthorized. I have a 90 dollar charge for Internet service when I'm clearly on a 65 dollar plan. I am so over Xfinity and the illegal things they do. You can never get a supervisor NEVER. There's no
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Billing
user_jde4pz, thank you for reaching out to let us know. I know what a headache it can be to have issues with your network or equipment. I did see we have some troubles with the network which is impacting you now. That said, we see we have maintenance
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My gateway box keep shutting off like every 10 min.
my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months
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