Xfinity Community Forum

Disney/hulu subscription

I just got the package with disney,Hulu peacock,Netflix etc and I received the activation email for every one except Disney and Hulu. Tried to sign in under same email and login info and its not letting me in. What do I do?

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Channels and Programming

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My sincerest apologies, I sent the wrong link. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this f

XfinityJeffB

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15 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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Why would I use reddit?

flyingdogtwo

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15 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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Hi flyingdogtwo, I hate to hear you had a rough time, and I would like to try and help you. I understand you may be skeptical, but I get way more benefit out of helping you than not, so I am motivated to do my best. Please send a ModMail messag

XfinityJeffB

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15 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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user_n2sxjn Are you still able to access the Xfinity App?

XfinityDilary

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15 hours ago

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Call Logs [Edited]

I want all the call logs from February until April

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Did do the "direct message" and should have known nothing would be different. As the person on the other end was using the same exact language as any other rep I've been thru for the last 6 weeks AND still get the wrong equipment. Even though

flyingdogtwo

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15 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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It was Less than 24 hours since it was disconnected

user_n2sxjn

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15 hours ago

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Call Logs [Edited]

I want all the call logs from February until April

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Good evening @user_p9g70c, and thank you for reaching out on our Community Forums regarding your upgrade promotion concerns—we appreciate you contacting us. To clarify, are you referring to the $300‑off smartwatch offer available for Platinum a

XfinityAlyssaA

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15 hours ago

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Phone Upgrade Discount code

I am trying to upgrade my plan and my phone. $300 discount code is not showing on my rewards center. I am a Platinum member. Which one do I need to do first? called and chatted and no one was of any help. Frustrating.

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I agree. I have stayed with comcast for years but not having nfl network is a huge loss for me. I’m looking at other options for my tv and internet needs due to the loss of this channel.

user_c1sh2n

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15 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hi there, @user_s0ytt3! You are at the right place for help with the internet being offline. We want it to work flawlessly! @EG is correct that we need further details so we can assist you. Are you activating a new modem or was your service working

XfinityRay

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16 hours ago

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Internet

Not working need help

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Thank you for letting us know that the technician was able to swap the box and resolve the modem speed issue @user_9a4d4u —that’s great to hear, and we appreciate you sharing the update. Do you have any other questions or concerns our tea

XfinityAlyssaA

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16 hours ago

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Tv box says something is not quite right.

The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.

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Tech had to swap out the box and deactivate the old returned dvr box. While here, tech also repaired the modem speed by repairing the outside ground buss bar.

user_9a4d4u

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16 hours ago

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Tv box says something is not quite right.

The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.

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Including FanDual Midwest for me.

user_pvepf0

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16 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hey there user_dv7s2t 👋 I appreciate you letting us know about the trouble you've been running into with your TV service, and you're in the right place for help! I know how upsetting it can be to lose your picture in the middle of watching something

XfinitySeth

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16 hours ago

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TV Black Screen

We were watching the PBS newshour tonight and suddenly our screen went black. The sound kept playing. I tried: 1. Turning the TV off and then on again 2.Changing stations 3.Diconnecting the TV and reconnecting it None of these efforts got rid of the black screen

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@XfinityMelinda There is no understanding... You said nothing to address the $300 he said he pays or talking about discounting the rate to your customers (us). Has you are not paying the NFL during this dispute. You don't like the rate they want. B

user_pvepf0

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16 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Good evening @user_qjpmdj, and thank you for reaching out on our Community Forums—we appreciate you bringing this to our attention. I understand you’re concerned that work was performed on your property after the work order was canceled,

XfinityAlyssaA

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16 hours ago

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Cancelled work order and work was still performed

I had an open work order to run a new cable through my front yard. I called and cancelled the work order. A couple weeks later I come out of my home and see xfinity digging up my yard. They didn’t knock on my door to let me know they were in my yard working. The workers were nice and understanding.

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Cancelled work order and work was still performed

I had an open work order to run a new cable through my front yard. I called and cancelled the work order. A couple weeks later I come out of my home and see xfinity digging up my yard. They didn’t knock on my door to let me know they were in my yard working. The workers were nice and understanding.

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Customer Service

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user_sm07t, I'll help look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you

XfinityVianney

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16 hours ago

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Disney+ Hulu Bundle Ad Free

I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a

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Good evening, @user_pjgih8! Thank you for taking the time out of your day to post about having 2 active accounts. We are happy to look further into this and get things turned around. I understand that is concerning information to hear, especially whe

XfinityRay

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16 hours ago

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Leave review

I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i

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Email

cant get Inyo my email;

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Email

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