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user_soz0si Good morning thank you for reaching out via our Xfinity Community Forums. Can you tell me more about what you are experiencing this morning? Are you trying to access your email via an email client like outlook or at Xfinity.com? &nbs

XfinityChristy

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6 hours ago

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I can’t receive emails.

Why can’t I receive emails

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update seasonal plan

Received email that I could change return date on seasonal plan but the link does not work and I can't get thru AI to a live person

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Customer Service

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I can’t receive emails.

Why can’t I receive emails

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Email

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Hello and welcome to Comcast @user_8y8sjc ! Thank you so much for reaching out to us regarding your recent price increase. Every year some services do increase. We built the nation's largest Gig-speed internet network to connect more people in more p

XfinityRoberto

 commented 

6 hours ago

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Prices

Did Xfinity internet prices go up

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Accepted Solution

Closed

Fast download slow upload

Wifi - 400mbps download/15mbps upload Wired - 900mbps download/2mbps upload Wired connection is directly to the xfinity gateway. I've restarted, changed cables, went from wifi to ethernet on my pc and these numbers remain consistent.

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Your Home Network

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Prices

Did Xfinity internet prices go up

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Customer Service

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@user_ofypa2 Xfinity WiFi Extenders require that you only have one WiFi network name and password. Your network still has both the 2.4GHz and 5GHz radio bands, but now your gateway will sort out the best connection at any given time for your devices.

XfinityThomasC

 replied 

6 hours ago

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Connected devices

I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.

Question

user_apqod7 Gotcha! We will be able to get this sorted out for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "

XfinityThomasB

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6 hours ago

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Peacock Premium at no extra cost for Diamond Member

I have been trying to get Peacock Premium at no cost for Diamond Member for over a week now. Originally, I have been paying for Peacock Premium. I have tried all of the following plus more: I cancelled it early last week on my Cable Box. It finally expired on 1/28/26. I tried the /rewards link, noth

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M

Don't have any other devices, anything that I try to download

mj010177

 replied 

6 hours ago

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xfinity stream downloads iphone

When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane

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email throttling

Throttling my email from an organization that uses constant conct to @ 130 recipients. Takes hours to get it. No one else in household has this issue with Hotmail and Gmail.

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Email

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user_svmc27 Oh awesome, I love that added perk for our gigabit speeds! Let's take a better look at things and get your access to the services' setup. Can you please send us a direct message with your name and service address? To send a direct messag

XfinityPaula

 replied 

7 hours ago

 to the conversation: 

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Peacock activation

I am trying to activate peacock subscription but it is stating account already linked

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I logged in got to xfinity assistant There is no Banner. Typed Peacock Premium Activation - it tells me how wonderful Peacock is.  Clicked Activate Peacock at the bottom - get FAQ.  Clicked Manage Subscription in TV App - get History the

user_apqod7

 replied 

7 hours ago

 to the conversation: 

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Peacock Premium at no extra cost for Diamond Member

I have been trying to get Peacock Premium at no cost for Diamond Member for over a week now. Originally, I have been paying for Peacock Premium. I have tried all of the following plus more: I cancelled it early last week on my Cable Box. It finally expired on 1/28/26. I tried the /rewards link, noth

Question

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Thanks, but I was able to use the link I posted to direct message support and get my issue resolved. They were very helpful and made no mention that anything I did was against any guidelines. For the record, I was asking to get a different coax outl

user_dfl24

 replied 

7 hours ago

 to the conversation: 

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direct message

Trying to Direct Message to cancel service. Please assist.

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U

Same issue as well. Please fix this Xfinity…..

user_lrravg

 commented 

7 hours ago

 to the conversation: 

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Admin Tool on Xfinity Gateway option missing from Xfinity App

I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x

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Emails

I’ve had a comcast.net email since early 2012 I have all my major accounts set up through that email, but I can’t view my inbox and I need to urgently

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Email

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Thanks for getting back to us, gallaj0! Just for troubleshooting purposes, have you tried casting to another TV to see if you run into the same thing? Also, if you have not done so already, can you check to see if your TV is due for any software upda

XfinityAmira

 replied 

7 hours ago

 to the conversation: 

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TCL Google tv

Xfinity stream app won't cast to a TCL Google TV. The Roku Xfinity app won't work either

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The gateway/router is Xfinity XB8. I know I have devices connected to XB8 or Pod wifi, but the app shows them not connected.  Then an unknown phone from a third party showed up on my password protected wifi and I don't have the option in the ap

user_ofypa2

 replied 

7 hours ago

 to the conversation: 

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Connected devices

I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.

Question

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions o

XfinityDena

 commented 

7 hours ago

 to the conversation: 

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bill

Why am i still getting charge when my account has been canceled since january??

Question

Hi there, @user_7h3d8m. Sorry to hear you're having trouble. Was this still an issue right now?

XfinityFrank

 replied 

7 hours ago

 to the conversation: 

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Live TV on Paramount+ thru X1

Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.

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Yes from the gig package

user_svmc27

 replied 

7 hours ago

 to the conversation: 

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Peacock activation

I am trying to activate peacock subscription but it is stating account already linked

Question

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