Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.8K)
I have the same issue I get the you aren’t eligible screen but am diamond status -
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
Question
I have had Peacock previously but not through Xfinity
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
Question
user_r2k7bg Currently I am not seeing any mention that if you don't migrate by a certain time you will no longer be able to access your comcast.net email. For now, we will continue to support non migrated email accounts the same we do today. I
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Missing Coax Cable/Cord for Router
Hi, I have been using wifi in my current apartment (they have coax cable already), so the technician didn't give me a coax cable. But now I am moving to the new place, the new place does not have a cable (only the socket). Therefore can I request a coax cable or cord that connecta the router to the
Question
Intermittent Connection Drops Affecting Counter-Strike 2
I have continued to experience intermittent connectivity issues specifically while playing CS2. The issue presents as follows: CS2 disconnects or lags out for 2–5 seconds, then resumes normally This occurs roughly once every few hours, seemingly at random, but can occur at higher rates Other interne
Question
•
Your Home Network
You have to be an Xfinity Mobile subscriber in order to connect to a Xfinity Mobile Hotspot. ... That's not correct. In many areas "XFINITY" hotspots were renamed "Xfinity Mobile" and are available to the same customers as "xfinitywifi". Please be
Cannot connect to "Xfinity Mobile" WiFi hotspot
I am an Xfinity Internet customer but not an Xfinity Mobile customer. I used to be able to connect my iPhone (or iPad) automatically to the "XFINITY" WiFi hotspot, but the name of those seems to have to changed to "Xfinity Mobile." Now I cannot connect my iPhone to the "Xfinity Mobile" hotspot. I ha
Question
We'll need you to join us in the DM interaction to ensure your personal information is not shared publically.
Xfinity Support
I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab
Question
@XfinityPeterH message sent.
free peacock premium
Received an email Tuesday stating I have platinum status and am eligible for free peacock premium. I have looked everywhere on the membership page and cannot find where to redeem this. I have looked through several posts on here and none of that information was any help. Cannot find a customer servi
Question
Can’t receive emails
I cant access my email
please tell me why i can't access my email ..... I seem to have a new user name. it is showing my email address and username in my profile but i cant find a way to sign in. Thank you.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increase I’ve only been with you 3 months
i signed up in October 2025. I think I signed a contract. How can I find out? If I did sign a contract, I don’t think you can do this. Please advise thanks
Question
@user_uf37rq Yep, there is always a catch! 😡
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
Is there a next step?
Xfinity Support
I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab
Question
Fraud
On February 22 I called comcast to make sure that a usless land line was disconnected, the rep said oh I can cut your bill down to 110 dollars I said multiple multiple times PLEASE PLEASE so not mess up the cable its literally all I have the rep did it anyway my screan went black with a message somt
Question
•
Customer Service
Nothing is "free". LOL [Edit: Language] me off they ran me in circles at the xfinity site.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
Hello there, @user_6lfa8o. Thank you for allowing our team the opportunity to get this TV issue for you resolved. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send
Need a tech sent to my house
I've been dealing with this issue for years now. My picture and sound freezes up and at times when I'm watching live programming. It gets worse when I try to play back any recorded programs. The picture goes blurry as if there is interference messing with the signal while it was being recorded. I've
Question
If that is not showing in the app you can try on our website. I was able to replicate this for my account on the webpage just now. 1. Visit our Xfinity Privacy Center at https://www.xfinity.com/privacy/requests/choice 2. Sign in if you are not alrea
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
12 hours ago
to the conversation:
0
0
Xfinity Internet is lousy. Termination triggered $170 early termination fee that was never explained when you sign up.
Xfinity is deceptive and most unprofessional. When I signed up for internet, they never mentioned early termination fee. Internet service is lousy and customer service unhelpful. When you call to dispute, they are u sympathetic. Worse customer service in store and over the phone. When I was in the s
Question