Xfinity Community Forum

U

FWIW I just checked and found my Cable TV box turned to MS Now (HD) with no problem.I seldom watch that, CNN or Fox News because they usually don't have "news" but rather endless "analysis".

user_9f2b20

commented

19 hours ago

to the conversation:

0

U

MS NOW

I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.

Question

@user_mfuw2c have you confirmed that this is your gateway's hotspot broadcasting and not the hotspots from other Xfinity customer's gateways? With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable conn

XfinityThomasC

replied

19 hours ago

to the conversation:

0

U

Disable Wi-Fi Hotspots on XB8

I disabled the Wi-Fi Hotspot network on my XB8 and then put it in bridge mode to avoid interference with my mesh network. My account identifies that it is disabled. My XB8 is still broadcasting the xfinitywifi and Xfinity Mobile APs. How do I disable these APs?

Question

user_5m7b1k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

replied

19 hours ago

to the conversation:

0

U

Cancel My Internet Service

I want to cancel my internet service. I do not want to wait until next week for a call back.

Question

user_i1zj1u Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

commented

20 hours ago

to the conversation:

0

U

Canceling Internet Service Online

Hi, I'm looking to cancel my internet service without having to wait for a callback or to go to a store in person. Thank you.

Question

U

porting number from google fi

I have been trying for many weeks now to port my number form google fi. Two of my numbers ported fine but one is stuck. Spent countless hours with xfinity support agent on chat. Also went to the physical office multiple times. Every time they do the same drill, asking account number, transfer pin, 4

Question

•

Devices

6

0

@Bacalhau According to the information that has been posted by Xfinity and also at Yahoo-----------if you don't want to do the transition to Yahoo, then you need to just find some other email provider. You can export your Comcast email inform

Latoque

commented

20 hours ago

to the conversation:

0

U

Email status

I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?

Question

U

i was able to access the new MS now until a few days ago, now its missing from my xfinity stream channel lineup

user_1qu8u3

replied

20 hours ago

to the conversation:

0

U

MS NOW

I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.

Question

Thank you for working with us here through the Xfinity Community Forum. I am glad we were able to resolve your concern. If we can assist you again in the future, please do not hesitate to reach out.

XfinityJon

commented

20 hours ago

to the conversation:

0

E

Help with instillation of Internet

I signed up for xfinity Internet service. Now I have had internet from Xfinity in the past in the same apartment, so I was assured a self install would be fine. I picked up the equipment and the modem flashes white. This would mean the connection from the modem to the outside is not working so I cal

Question

U

Paramount+ error code 3205

Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache. Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity. Have read o

Question

•

Channels and Programming

8

0

@user_9hbpbt YW !

EG

replied

20 hours ago

to the conversation:

0

U

Have been trying to get wifi extenders for MONTHS - how can this be fixed asap please!

Hello - I recently moved into a new home where Xfinity was my only option. The home is long and narrow, which means the wifi signal at the back of the house is very weak. Our xfinity-provided modem/router (because for some reason, we could not use our own?) is located at the front of the house. I pa

Question

U

Thanks. It’s absolutely ridiculous that I am prevented from cancelling my service either through the website or the app. I have sent a direct message to Xfinity Support as well and I hope I am able to resolve this quickly.

user_5m7b1k

replied

20 hours ago

to the conversation:

0

U

Cancel My Internet Service

I want to cancel my internet service. I do not want to wait until next week for a call back.

Question

U

I already did that and it showed disabled before I enabled bridge mode.

user_mfuw2c

replied

20 hours ago

to the conversation:

0

U

Disable Wi-Fi Hotspots on XB8

I disabled the Wi-Fi Hotspot network on my XB8 and then put it in bridge mode to avoid interference with my mesh network. My account identifies that it is disabled. My XB8 is still broadcasting the xfinitywifi and Xfinity Mobile APs. How do I disable these APs?

Question

Concern moved here to the Xfinity App help section for assistance.

EG

commented

20 hours ago

to the conversation:

0

U

xfinity app showing wrong gateway

i recently moved and transferred service to my new house. i activated the new gateway i was sent, and it's up and running. my xfinity app has recently started showing my old gateway at my apartment, showing the wrong credentials and say no devices are connected to it. i have logged in and out, as we

Question

U

thank you very much - doing this now

user_9hbpbt

replied

20 hours ago

to the conversation:

0

U

Have been trying to get wifi extenders for MONTHS - how can this be fixed asap please!

Hello - I recently moved into a new home where Xfinity was my only option. The home is long and narrow, which means the wifi signal at the back of the house is very weak. Our xfinity-provided modem/router (because for some reason, we could not use our own?) is located at the front of the house. I pa

Question

U

thank you very much!

user_9hbpbt

replied

20 hours ago

to the conversation:

U

Have been trying to get wifi extenders for MONTHS - how can this be fixed asap please!

Hello - I recently moved into a new home where Xfinity was my only option. The home is long and narrow, which means the wifi signal at the back of the house is very weak. Our xfinity-provided modem/router (because for some reason, we could not use our own?) is located at the front of the house. I pa

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

20 hours ago

to the conversation:

0

U

Xfinity Support

I am receiving notifications stating that my Xfnity internet account is past due. Per Xfinity's customer service line I am not past due. Online my balance owed is different than on the App & also in the text messages I am receiving. Xfinity has notified me of *three* different amounts owed. I contac

Question

user_9hbpbt thank you for using the Xfinity Community Forums to reach out. I understand you would like to obtain some Wi-Fi range extenders to boost your signal throughout your home. I am happy to review what options we have for you in terms of addit

XfinityMarcus

commented

20 hours ago

to the conversation:

1

U

Have been trying to get wifi extenders for MONTHS - how can this be fixed asap please!

Hello - I recently moved into a new home where Xfinity was my only option. The home is long and narrow, which means the wifi signal at the back of the house is very weak. Our xfinity-provided modem/router (because for some reason, we could not use our own?) is located at the front of the house. I pa

Question

U

I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?

Question

•

Xfinity Stream App

5

0

@user_9hv5y7 Thanks for updating your topic ! Be well !

EG

replied

20 hours ago

to the conversation:

0

U

CM3000 OFDMA Not Locked Need Provision Please

Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000. Upstream OFDMA Channels 1-2: NOT LOCKED. Event Log: T3/T4 timeouts, sync failures. Please escalate ASAP and Thank You!

Question

user_tj1zzs Thanks for reaching out about the network lock on your phone. We would be happy to look into the current status of any unlock request you have, and help in any way we can. Can you send us a direct message with your full name, name o

XfinityEricB

replied

20 hours ago

to the conversation:

0

U

Xfinity says phone is unlocked but phone is LOCKED

I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m

Question