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Has there been any resolution? I have been experiencing this with Olympics coverage. Only NBC. Freezing picture and dropping audio. Xfinity chat bot just spins and spins with no reply. Useless.
NBC Live Sports Sound Cutting Out.
Is anyone else experiencing the sound dropping out constantly on NBC when it’s broadcasting live sports? It’s driving me mental. Doesn’t happen at all when there’s commercials on but happens every 2 minutes when live sports comes on again. I’ve tried everything, rebooting, checking cables, system re
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Greetings, @user_dmlsjw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come
Modem doesn’t turn on
I have a modem that was provided by my apartment complex. I tried to connect to the wifi but the modem is not on. I’m having trouble trying to schedule an appointment with a tech to look at it.
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I agree I find it very difficult to pay double what new customers are paying for the same service. I called and was told the exact same thing my account isn’t eligible for any promotions. I straight out asked if Comcast cared about customer retention
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
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Absolutely unacceptable experience with Xfinity.
I had a confirmed installation appointment scheduled from 8:00–10:00 AM. I am not yet living at the property, so in order to be present I hired a nanny for my 7-month-old baby and drove to the location early in the morning. At 7:50 AM, I called Xfinity to confirm the appointment. I was explicitly to
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Customer Service
Customer Service Ruined My Billing
Hello! I would like to fix a billing issue I am having after speaking with customer service over the phone. When I set up my modem and internet in August 2025, I spoke to someone on the phone, because I was having issues getting the modem set up. However, by helping me, the customer service rep chan
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Billing
Modem doesn’t turn on
I have a modem that was provided by my apartment complex. I tried to connect to the wifi but the modem is not on. I’m having trouble trying to schedule an appointment with a tech to look at it.
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Customer Service
Hello user_ow02iz! Thank you so much for sharing the steps you found that allowed you to set up and activate the Apple Watch. I'm sure it could be helpful for others that are having similar issues. I'm sorry that our teams were not able to assist you
Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up
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Hi there, @levimic ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to put your account on the Seasonal Convenience plan. Pl
Seasonal Convenience Plan Ineligibility
I need to put my account on a Seasonal Convenience Plan for 3 months, but the web portal says I'm ineligible. I am traveling and need to reduce my bill to the $8/mo suspend rate. Would support be able manually apply this for me?
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@stakka @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
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Does anybody know a solution to this? I just got my 2025 Edge yesterday and I have the same problem. All the solutions above do not work. Any help out there would be greatly appreciated.
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Seasonal Convenience Plan Ineligibility
I need to put my account on a Seasonal Convenience Plan for 3 months, but the web portal says I'm ineligible. I am traveling and need to reduce my bill to the $8/mo suspend rate. Would support be able manually apply this for me?
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$1 movies
I'm a platinum member. Should I be getting the monthly $1 movies? It doesn't seem to be consistent. The last one I used expired 1/20 and I haven't received an offer in February at all.
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On Demand
Xfinity sending to mi February 24 is chachen the new E.Mail Box
New cable box
I just received a new 4K cable box but it doesn’t have dvr. Can I get an Arris XG1V4 cable box instead?
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I am relieved and saddened at the same time to see thatI am not the only one experiencing these issues. I have been having the same issues since December 2025 when “network damage” then multiple rounds of “scheduled maintenance” occurred, after havin
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up
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Customer Service
Thanks for being a valued customer we do appreciate your business and I hope your day is going well. Sure, I would be more than happy to assist you with your account data usage inquiry. To send a "Direct Message" to Xfinity Support: Go to xfinityforu
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c
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I have received this call from the same number, as well. We have proof that we're paid up with no overdue payments. The gal who called gave the name Tanisha. She was able to provide the last four digits of the account number, which is concerning.
kentm121
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Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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