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user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh

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Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?

I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b

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100 technician charge

Had no internet. They sent a tech out. Found out that the apartment above me had cut the cable. Internet was restored but I received a 100.00 charge on my bill. Not fair

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user_5p7gzn Hello! Thank you for reaching out to us here on our Community Forum. What troubleshooting have you done so far? Also, please check the connection at the wall and behind the modem to make sure they are securely tightened.  

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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)

7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat

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@Again​ Sorry......didn't notice the date..,..,my bad

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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rebelrose68 Thanks for reaching out to us with your great question. Unfortunately you wouldn't be able to do what you are asking as 1 account can only have 1 active internet device at a time. If your address by chance has a split address like 123 mai

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Second Internet Line

I would like to add a second internet line to my service. I would like to keep my Xfinity gateway that runs wifi, streaming and camera's. I need a second modem to run my home lab. I will be using my own modem for the second line. is that possible?

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Hello @user_9gadeg, thank you for your comment. Sorry to hear you’re having trouble with the Weather Channel. I can definitely understand how frustrating that is, especially when you rely on it for your weekly updates and planning. Are you enco

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The Weather channel not streaming on smart tv

For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately

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Hey @user_b4682x , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity mobile. I would be more than happy to offer my assistance looking into

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Massive increase in June Xfin.Mobile bill for data overage. Phone support (2+ hrs.) pathetic, filled with contradictions and flat-out lies!

There are three elements to this post: (1) Formal Filing of Dispute of Xfin.Mobile June Bill; (2) Lies about an Apple Watch promo and unapproved added charges; (3) A synopsis of interactions with Xf.Mobile phone customer service agents that I find to be quite shocking in what was revealed to me. OK

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Thanks -- for others like me that can't find the DM icon:: You need to post in the forum and it will appear when you get a response that tells you to DM the support service.

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Cannot cancel service

I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.

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Second Internet Line

I would like to add a second internet line to my service. I would like to keep my Xfinity gateway that runs wifi, streaming and camera's. I need a second modem to run my home lab. I will be using my own modem for the second line. is that possible?

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user_ntz4c0 Thanks for reaching out to us here on Forums about new offers that were supposed to be active on your account. I would be happy to see the current status of the account, and help with getting a deal in place if not already done for you.&n

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Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I

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Hello @user_nqgrg0 Thank you for leaving this positive experience with Sonvir. Glad to hear you left the store feeling taken care of and respected. We will certainly get this experience forwarded on to make sure Sonvir gets the recognition he deserve

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Xfinity Support

My name is [Removed: Personal Information] I recently visited the Xfinity Store in Bellingham, located at 1145 E. Sunset Drive, Suite 105, Bellingham, WA 98226, on July 10, 2026. I wanted to take a moment to recognize one of your employees, Sonvir Mann, for providing what was, without question, the

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Hello @Rushfan003, thank you for taking the time to leave a post. I completely understand why you’re concerned; those recordings clearly mean a lot to you, and I’d feel the same way if I had that many important shows saved. Losing them, e

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DVR saved?

I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b

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TJNypaver If you transition an email it is stored with Yahoo at that point, and no longer supported by us. At this time we don't have any plans to remove emails still with us that didn't migrate as well. If you choose to keep the emails and not migra

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email migration

Am I required to transition Comcast email over to yahoo? If so, when is the cutoff date? Who stores my email data when I migrate - Comcast or Yahoo? Will comcast email system eventually be phased out, eliminating access altogether, except via Yahoo email? If I don't migrate now, will I eventually lo

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Hey @user_mtgo5c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cameras. I would be more than happy to offer my assistance looking into this further f

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Extra Camera

I purchased a camera in store I already have the 10$ monthly for the 24/7 recording, now I was sent another camera I don’t know why but I called and asked for a return label and was told that I don’t need to return the camera I can use it or not but I wouldn’t be charged for it. This sounds to go to

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Hello @user_9uvcj5 We can certainly help you through this platform but need you to get to direct messaging to do so. The steps to get there are   To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D

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Cannot cancel service

I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.

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user_z254ci If you go to the Activation Link here, what do you see when going there? You will be required to sign in with your Xfinity ID and Password.  

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Peacock Activation Banner Missing – Missed 90-Day Gigabit Window

Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!

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user_yb5kcw Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection. When your connection goes out, does it seem to come back online on its own, or are you having to reb

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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)

7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat

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