Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (435.6K)
Should be no worries. We will be able to take care of it. Can you please send us a direct message with your full name and the service address? We will be able to access the equipment once we locate the account. To send a "Direct Message" to Xfinity S
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
Question
My email won’t set up properly on iPhone 17 mail app. Email folders don’t sync, if I remove an email it won’t remove it from actual account. Only happened once I got a new phone, worked fine then stopped
Question
•
streamiong
I just went with onother internet provider and my LG TV does not have xfinity streaming app installed, what can I do ?
Question
•
Channels and Programming
I appreciate the sentiment. It was my gateway that I had in my car to return. I have a police report number.
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
Question
Hello user_id5p4i sorry to hear about your stolen property. I hope you and the rest of your household are doing okay. We can certainly assist you with this. What equipment got stolen?
Xfinity support
I need to be contacted about stolen equipment. I am currently at the police station filing a report.
Question
Hello user_98l6gh Sory for any stress this situation has caused. But we would love to look at the account to see what is going on. We don't send police over a past due balance. But usually we don't call either outside of letting you know about the ba
Delinquent payment
I received a call from a Steven [Edited: "Personal Information"], phone number [Edited: "Personal Information"]. I was scared to death when he said that Comcast was suing me for over $2,000! I didn't know I even owed that. The case number is D [Edited: "Personal Information"]. Please let me know if
Question
Hi there, @user_wybarh! Thanks for working to get your bill paid. This link goes over the different options to pay, https://www.xfinity.com/support/articles/pay-your-bill-echat. Do you need any assistance going over the amount that will be due or hav
My cybersecurity software will not allow me to access my account. My bill is due this week.
My cybersecurity software will not allow me to access my account. My bill is due this week.
Question
Hey there, @user_vnja7t, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to go over your billing details since you have made changes to your services. Can you please send us a Direct Message with your full nam
billing
Canceled my TV package with representative Bruce on 2/7/26. Current payment of $194.90 due 2/17....what is the adjusted amount since I will not have had TV with you for 21 days. thanks.
Question
@bha19 Have you been directed to netflix.com/account? Once you're logged in there you would select Change Plan option and be presented with upgrading options.
Ad free netflix on stream saver
I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and the
Question
user_acknb4, Thank you for reaching out and creating a new post. I understand you are having some trouble accessing your call history. Based on the message you get, it could be due to your user role. Are you currently listed as the Primary or Ma
Voice Portal Doesn’t Show Anything
I’m trying to check my call history and it says to log in the voice portal. I do that and it doesn’t show any of the features it is supposed to. There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”. I really need my
Question
Hello @user_uk3t1m, can you share with me why you believe these lines need to be removed to a new pole?
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
Question
Hey there, @user_x924y3, thanks for reaching out through Xfinity Forums regarding your damage complaint. We would be happy to help you with going over the claim details to get more information. Can you please send us a Direct Message with your full n
Damage Complaint
My damage complaint continues to be closed without resolution 1 complaint open and closed Jan 30th second complaint open and closed Feb 2nd. I called again and they said they’re was a special ticket open for Feb 6th but still not resolved. I have pictures of the damage but I cannot find a way to sen
Question
Did you have a separate Peacock subscription previously?
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
Question
Thanks for posting on our community forums, user_l3rckd. We can help investigate what's going on with the equipment. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.&n
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services and returned my equipment to an Xfinity store. I keep getting emails/texts asking me to return a cable box/cable equipment, but I never had cable service and was never given a cable box or cable equipment. Pls help :(
Question
Hello, I have the same issue. My DVR says I have eight recordings and is 33% full but there are literally zero recordings showing for me to watch. I contacted customer support to no avail.
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
Question
Want a different TV box
Technician replaced old box with a Pace XG2v2 which is not working well. Want s box with a DVR like the Pace XG1v4.
Question
•
Customer Service
Return [Edited]
Good afternoon, I returned the equipment and I would like to know if you will reimburse me for the amounts I paid twice, as I was paying two bills. I would also like to know why my account has a negative balance.
Question
•
Customer Service
Add to everything else, an additional 7 unrequested emails that are also bot responses giving more canned, useless information...
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
Question
Hello, I need to correct you on your last point: I DID NOT uninstall and reinstall the APP!!! We only discussed it, and I was hesitant to do that unless a last resort. I ended up doing NOTHING, and the problem corrected itself! So again, uni
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
@user_l5cul5 Thank you for sharing your recent experience and allowing us the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into this
XfinityBradM
commented
8 hours ago
to the conversation:
0
1
Billing issues
I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service
Question