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Anyone can help me about this I am really tired trying with Xfinity
iPhone eSIM stuck on "SIM Locked" - Phone support says unlocked but activation server is not updated
Hello, I am trying to unlock my iPhone, which uses an eSIM. I have contacted Xfinity Mobile phone support, and the agents tell me that the device shows as "unlocked" on their end. However, the phone remains completely carrier-locked. I have already performed the following troubleshooting steps: Veri
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Hey there, @user_nt3m49, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help with any subscription questions. We definitely do not want to lose you as a customer. Some of our TV boxes support the MasterCl
Masterclass App
Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec
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user_c64e22 Thanks for reaching out to us here today with your concerns! You can view updates to service interruptions affecting your area in Xfinity app or at the following link https://www.xfinity.com/support/statusmap.
Outage
I have no cable ….. other people who have Xfinity in my apartment building also don’t have cable so I’m asking. Is there an outage in my area 02370
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user_b4f3e3 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
Television froze up
Picture is frozen on all sets. I have unplugged and plugged back in. It acted like it was going to reboot but just came back to frozen screen. I have tried to make contact on 1-800-xfinity. Not working.
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Sorry to hear about the interruption you were experiencing user_zonfpr, but appreciate you stopping by to let us know what happened. Has your service come back since your comment?
No TV Service - Need ETA
No TV signal, can't get through on phone or online. Need some answers ASAP.
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Hello user_dmazqt, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I am happy to assist you if I can; are you still having issues?
cable tv froze
Having terrible issues across phone and tv. Just got your phone service. Tried your 800 number... recording . Not sure internet is functioning correct. Reset the box
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user_7x1skp, thank you for reporting the troubles on your end. We had many reporting similar issues, and we worked hard to get the service working as expected. The problems should be clear now. How is everything on your end today?
TV is not working all of a sudden...why????
TV was on & working fine. Now it's been out for half an hour!!! I've gone to channel 92 twice & waited... nothing! I've turned it off, waited a few minutes & turned back on... NOTHING!
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Same here. I've been with Comcast, now Xfinity, since they bought Adelphia Cable in 2006. That's 20 years. Now, when I call, I refuse to chat. When my son is with me, I have him do that chat thing. I get the same [Edited: "Inappropriate Language"] ab
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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waiks Thank you so much for reaching out for help with your cable services not working. We are always happy to help get you back online. To start, have you by chance already used our troubleshooting options in our Xfinity assistant?
XfinityAmandaB
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Help with tv issue
It isn't connecting to a channel. I've turned it off and back on
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