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Good evening Thrash0807. I can certainly understand the concern if you are seeing a larger charge than normal. You have reached the right team. I will be happy to look into this for you. Please send us a direct chat message with your full name
Invalid international charge
I am being charged $258 for 1 min of phone usuage out of the US. My data wasn’t even working and I was still charged. As soon as I received the message to add unlimited day I said yes. Now I’m finding out I owe $258.
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I haven’t been a customer quite as long as you, 14 years, but I’m currently starting a free trial of YouTube TV. If the Scripps dispute isn’t resolved this week I believe I’m going to cut the cord. I’m pretty sure many others will or already have.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Thanks for taking the time to post here on the community forums, user_fmcqdl! I can definitely understand being frustrated by a routine like that going on for so long. If you're having to factory reset the gateway each time to resolve the issue, it's
Shows WiFi connected but not connecting to internet
This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t
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Hi there @user_q4v5cs! Yes, you can absolutely return the modem and have that unreturned equipment fee reversed! Once Xfinity receives and scans the device at the warehouse, the charge can be reversed, and any credit balance remaining will be refunde
Unreturned equipment
Can I return a modem that I already paid an unreturned equipment fee for and get a refund? If so, is there a return window for that process?
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Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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Devices
Unreturned equipment
Can I return a modem that I already paid an unreturned equipment fee for and get a refund? If so, is there a return window for that process?
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Customer Service
NHL/NBA Playoff Games not on ABC
Since we can't watch the NHL or NBA playoff games on ABC in Maryland because of the Scripps/Xfinity contract dispute why can't they show the games on another channel? Say ESPN, TNT, TBS, or NHL network or NBA network, or on one of the 4K channels? The 4K channels are always empty of programming so t
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Channels and Programming
Good evening user_krazzn. We certainly appreciate you being an 18-year customer. 🙌 You have reached the right team. I would be happy to assist you. Can you please provide me some information on what you may need assistance with?
Customer service
As an 18 year customer, I called and asked for a manager. The rude woman replied, 'what do you think she can help you with that I can't?'. Stop hiring these bratty 20 year old kids.
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Customer service
As an 18 year customer, I called and asked for a manager. The rude woman replied, 'what do you think she can help you with that I can't?'. Stop hiring these bratty 20 year old kids.
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Customer Service
Hello @user_lgiump and thanks for sharing your experience on our Xfinity Community forums - we can understand how frustrating this may have been for you and we do value your opinion. Losing access to emails and being confronted with unexpected ads ca
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Braves Vision channel
I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei
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Channels and Programming
Hello @user_96ifyx, and thanks for the clarification on that. We'd be happy to dig into this further for you. 😀To do so please send us a Direct Message* (I'm including some handy instructions below on how to do that.) Please include your
How can I get a shipment label to return my equipment?
The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?
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Payment problem
I have a problem that your company put autopay back onto my account after being turned off in February 2026. I have been sick and in an out of the hospital. I have no income at this time. Ive spoken to agents in March and April. I had gotten the least amount owed and was told to get that in before M
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Customer Service
user_gesbxy Thank you for stopping in for help with your billing concerns with your previous account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associa
Erroneous balance on an old canceled account & ongoing collection calls
I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas
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Really need a status update. This is just unthinkable that it has been this long without service.
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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Very slow internet since may 1st
Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.
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Your Home Network
I too am very [Edited: "Language"] about losing NFL network, was my favorite channel. Pay over $300/month and can't watch my favorite channel.
user_xqjzls
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14 hours ago
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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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