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tech support
I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?
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Customer Service
dj000 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&bu
Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
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Hi my lines are very low and we are worried trucks will rip them down
Wires are too low
The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too
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How do I meet in a direct message? I don’t know much about Reddit yet. But I’m also looking into that.
Cancel xfinity Internet service
I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe
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we want the local weather on the eights back. Getting rid of this was the worst decision ever for the channel.
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
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Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Devices
main reason I kept watching was for thte local weather on the eights. This new format change was the worst decision ever on the weather channel
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
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Accepted Solution
It was a pleasure working with you today, @user_0f885a! I am happy we were able to get the account all handled for your move, and we do hope the move goes smoothly. Please don't hesitate to reach out if you have any other questions/concerns, we are h
Request to Cancel Internet Service
Hi, I am relocating and no longer need Internet service at my current address. My new address does not have Xfinity as a provider, so I will be unable to move my service plan with me. Thank you for your help. Best, Alec
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Hey there, @user_bz5qwp. Congrats on getting a pool installed, we're envious of all the fun, relaxing times you have ahead! We don't have a normal path to take for requesting a temporary line install if there are no current issues. If the line does g
Need temp line run
I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.
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Hey @user_wcsdmi congrats on the new service! We can help here and schedule a visit for an installation. Just as a heads up our technicians won't be able to perform any wall fishing, this would need to go through a third party (e.g., an electrician)
coax instllation
My new home doesn't have a coax outlet, how can I schedule for a technician to install one?
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Unable to get Transfer out PIN for Xfinity mobile
I'm unable to generate Transfer out PIN for Xfinity mobile in Xfinity App. Called customer service and no one is helping to get transfer PIN. No store nearby.
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Devices
Missing email
I am not receiving email from a distributer we do business with. Once in awhile I will find something in the Junk or Spam file.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
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Thank you. I'm currently working directly with the executive support team after reaching out over X (Twitter).
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Need temp line run
I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.
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Customer Service
phone service using my existing phone
I have Xfinity internet, I would like to start phone service using my existing phone and phone number.
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Plan
user_fvh59e Welcome to our community forum. I appreciate you bringing your experience to our attention so we have a chance to make things right. I want to learn more about what happened so we can work together towards a resolution. Pleas
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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@user_sv123 Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay g
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Unable to Upload Large Files — Uploads Randomly Fail
Hello, I am consistently experiencing failed uploads when pushing Docker images(other upload usecases too) to GHCR from my Xfinity connection. The uploads start but terminate partway through with Broken pipe This happens with both large and smaller pushes. The same operation succeeds instantly when
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