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Comcst doesn't feel the proposed plan is fair to them. ESPN wants the NFL network and RedZone to be included in the basic package just like ESPN. Comcast still want's it to be an extra charge to the customer just like it had been before Espn/Disney b
NFL Network/Xfinity
Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock Activation
My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th
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Susancv2 I appreciate you letting us know about this exposed cable so we can open a ticket for your local technicians to have it safely buried. Please send us a direct message with your full name and complete service address to “Xfinity Support
Cable needs to be buried
Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have
Question
Hi there @user_2cbuig, and thank you for bringing your concerns to our Xfinity Community forums. Account security is extremely important, and I can definitely understand how unsettling it could feel if you believe that yours has somehow been compromi
Xfinity technician unauthorized intrusion on a customer Xfinity account
I have been dealing with a technician in my apartment complex that has hacked into my Xfinity account and has other people hacked into my account and messed with my WIFI.
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Vando22 Super glad we got everything resolved in our DM with you and that the account refreshed we processed got everything taken care of. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity rel
Missing Channels from NOWTV
At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch
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Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services
I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi
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Billing
doreenrk I would be reaching out if I didn't have access to HBO Max too. We can review your account and make sure the HBO Max subscription is connected with your Xfinity account. Please feel free to send us a DM with your full name and complete addre
Can’t get HBO Max. I am a subscriber.
Been to Xfinity store three times Had technician at the house Tried to do it on the TV could not
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I am president of the Master Association that covers this area. This affects the golf course and several communities.
Cable needs to be buried
Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have
Question
Nhnellybell, Hi there! Thank you for reaching out. I can understand how frustrating this is, especially when everything has been working fine for years and suddenly stops. When the MAX app asks you to sign in through Xfinity but won’t grant ac
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
Question
user_kluykv, thanks so much for reaching out to Xfinity Support. Here are instructions on how to sign up for your free Peacock subscription: Through Xfinity Activation Sign in to xfinity.com/activate-peacock Log in with the customer&
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
Question
Xfinity technician unauthorized intrusion on a customer Xfinity account
I have been dealing with a technician in my apartment complex that has hacked into my Xfinity account and has other people hacked into my account and messed with my WIFI.
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Customer Service
Having the same issue with Disney+ in the bundle subscription. Disney+ is not connecting to my xfinity account. Visited xfinity store and they weren't about to log-in either. Suggested I contact Disney. Spoke with customer service at Disney who coul
Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
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I have sent a message as suggested. Thank you.
Confusion over plan
I have been an Xfinity member since June 2023. I noticed this morning a sharp increase in rate from $49.00 to $99.77. When I investigated, I found that there had been a discount that had stopped this morning, and that lead me to review my past history. My confusion mostly is the Loyalty Discount. It
Question
I never received my free peacock and don't know how to get it. Help please
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
Question
@user_o36rcq Our team can jump in for assistance with your ongoing issue to get a port-out pin if the self-service options are not functioning properly for you. If you could please send me a DM with your first and last name along with your full-servi
Port transfer pin
I am now on my 3rd call to try to get a port transfer pin for my Xfinity mobile number and keep being told there is an issue with my account. Both the app and Xfinity mobile webpage only show my video/internet/home phone account and not Xfinity mobile so I can not generate the pin through those opti
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Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
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