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Didn't get Chat transcript as proof of what I was told
Yesterday I spent time changing my plan via Chat. When I'd finished, I clicked on the link to have the transcript emailed to me, but it never arrived in my email. (Yes, I've checked my spam folder.) My concern is this: The person helping me encouraged me to use the coupon to get the free Apple watch
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Customer Service
Returned Payment
I am on autopay, and received an email stating my payment was Returned two weeks after it was paid. When I go to pay the balance, I have no balance due other than my upcoming bill. What can I do?
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Billing
@Teachaide I am hating this change. I have been having nothing but problems ever since I was pretty much forced to switch over to Yahoo. Messages say you’re not forced, but I could not even access my email on Comcast because the page comes up
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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Internet connection is poor
I work from home and my internet is constantly disconnecting during zoom meetings making it difficult to conduct my job professionally. I've reset and restarted everything repeatedly and it keeps happening.
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Customer Service
Terrible service can't get new boxes connected
After talking to five different agents I was told this morning I had to get new boxes which I just did reconnected them now getting error code RDX 100 can't get past your AI I need a call back
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Customer Service
Xfinity/ Comcast has no problem charging their customers excessive fees, they obviously could pay Scripps, but would rather lose paying customers, by the way , Xfinty/ Comcast is still offering the the programing from Scripps in their advertising , w
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@BIslander I'm afraid that it could be an issue with the TV, even though I'll try another remote. This same remote worked just fine with my prior Panasonic TV, but this one seems impossible to pair. Believe me, I've tried every piece of advic
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Secondary Email Account is Missing
My secondary email account is missing. I was able to login 2 days ago but now i’m getting the error message “the mail server imap.comcast.net not found. When i logged into the primary email account i don’t see the secondary email account. Where is it ? Can’t change password cause the primary account
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Sign-In and Account Management
Hello user_mhzf8l thanks so much for reaching out about this exterior equipment issue here on our Xfinity Forums! We'd love to assist in resolving this concern, and would love to hear from you in a 1-1 setting so we can gather the relevant details.
Demolition Letter needed
I am looking for lines to be removed from my property at [Edited: Personal Information]. I have reached out numerous times and need this done ASAP!
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why doesn't xfinity give customers a break on the cost of streaming? most of the shows we watch are on abc. to watch them we have to stream on Hulu the next day, which we have with our Disney package. xfinity is asking for patience but they are not d
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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user_jtysvl Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Refund
I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the
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I agree. Eventually we will all move on. We now have Flight fiber in my area. Comcast no longer has the monopoly in Carroll county Maryland. Looks like its time for a change
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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@user_k029ek I am so sorry to see that this was your experience and you decided to move to another provider from this. We do always recommend making an appointment before visiting us in store at xfinity.com/store to make sure we are ready to assist w
Cancel me
Waited in line at your store in Port Charlotte, Florida for an hr. to chance plans. I guess my time is not worth much. Please cancel me. I went to tmobil.
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user_4d8lf3. Did you sign in? If so, the DM icon is usually on the upper right-hand corner of the page. Next to the bell icon and Xfinity Logo.
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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Hey there user_8gboeu 👋 We'd love for you to be able to take advantage of our Disney+ benefit, and while you are correct that our older legacy packages would not qualify for this, we can always review what packages are available to make sure you're
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
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Thank you for meeting us here in our community, @user_uq07em. We're sorry to hear you need to cancel your services. We will gladly assist with your request in a Direct Message. Please provide your full name and service address there. To start a Dir
Xfinity support
How to cancel all Xfinity services without talking to a customer service representative
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yes same here having the same issue last worked on sunday
user_0m2kbc
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SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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