Hi user_zkt4qu! Thanks for visiting our Xfinity Forum in regard to purchasing our Xfinity Pro Wi-Fi Extender. My team is here to help and would be more than happy to assist you with this. Please send us a Direct Message. Here are the detailed steps t

Hello! Thank you for reaching out. We'll be happy to see what we can do to help. Also, we see you've sent a few Direct Messages, and while we appreciate you posting your public post. Please wait for us to engage with your post, and if necessary, we w

Hello Fly650 thank you for joining us in our forums. We understand how frustrating it can be when you aren't getting the speed you expect. The XB10 modem is only available in areas where X-Class symmetrical speeds are available.  We can dig more

Good Morning, @user_9lgl2o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your new modem activated, and your device being unable to get our App.  I

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_skr77, Thank you so much for your time and for allowing us to resolve the service issue by cancelling the account and crediting you for the unused services since serviceability was not able to be submitted. Please be sure to reach out to us for

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for

Hey @rj1326! Sorry to hear you have been having issues accessing your Xfinity Email. How are you accessing your email? Can you please provide more details about what is going on?   This is a great place to get started with setting up your email

Thank you for being the most important part of Xfinity @user_929e62 we would be happy to review your account with you.  Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessar

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

For anyone having issues with this... Click on the activate peacock link (I used email from Xfinity) and there is an option there to "Unlink your Peacock Subscription" account. Click that and it will let you start a fresh activation with Xfinity.&nb

user_kyiygm We’re really sorry to hear you’re feeling this way. That’s not the experience we want anyone to have.   We understand that automated systems can feel frustrating, especially if you’re trying to get to

@user_hx4gi8 You've come to the right place to check the serviceability at this new address. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Supp

Hi there! Thank you for reaching out to my awesome team here on our Xfinity Forums. I would love to help out with your account and see what is causing the exceeded quota message. Is this message being received for your Xfinity internet or your Xfinit

@user_smdiii Thank you for reaching out on our Xfinity Forums to let us know you are having difficulties with your services. Our goal is to ensure you definitely get the services you are expecting, and I can understand fully the level of frustration

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.