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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
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Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
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Customer Service
user_2p0w29, What browser are you using when visiting our webpage? You should see a direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. &
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
Question
I received a new router today and can’t get it connected
Need help connecting router
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Your Home Network
@user_k2odiz Did you have a chance to see if those suggestions apply? Please respond right here in your topic on these open / public help forums. Thank you.
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Thank you for your time and patience. @StacyR1 I do apologize for the inconvenience this is causing you. Are you signing in with the email address that you set up the service with, that typically occurs when you are using a different email address.-R
How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
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@XfinityChelseaB Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of wha
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
Providing an update for anyone who may come across this post. The symmetrical speeds are only available to Xfinity's XB10 modem. If you own your own modem, you're limited to their Genesis upload speeds of 100mpbs.
Capped Upload Speed
I recently signed up for a 1 Gig Download and 1 Gig Upload plan. I also upgraded my modem so it can handle higher upload speeds. However, I seem to be capped at 100 mbps upload. I'm also getting ~700mpbs download speed, which I'm not that concerned about. My modem is Arris S34 and I know it can't re
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peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
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Customer Service
I know how to do the account but the issue is, it's saying "Upgrade" when I try to watch certain things or on the Peacock site, it's still asking me what package I want even though I am signed up through Xfinity. What is going on? It's like Xfinity d
How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
Question
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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Xfinity App
Hey, @user_f1wozq! You're in the right place for support. Our team is happy to help make sense of the process and confirm whatever we can for you :) To clarify, were you transferring service from one location to another (which would result in the dis
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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@zaunza Thanks for reaching out to us, I'm glad we got all your concerns resolved on this speed plan and the eligible equipment
Capped Upload Speed
I recently signed up for a 1 Gig Download and 1 Gig Upload plan. I also upgraded my modem so it can handle higher upload speeds. However, I seem to be capped at 100 mbps upload. I'm also getting ~700mpbs download speed, which I'm not that concerned about. My modem is Arris S34 and I know it can't re
Question
@XfinityJorge there is no direct message link. If I go to the website will I reach you directly?
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
Question
user_us991s Thanks for creating a post, and I'm sorry to hear that you've had trouble handling your account. Our team can assist digitally, though we would need to access the account by sending an authentication code via text message or email (depend
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Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
Question