Xfinity Community Forum

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I was forced to change my comcast email over to yahoo and now neither Outlook or my phone mail app will recognize my comcast email address or password. The password is correct but outlook and phone app won't recognize it. Tried to use some of the lin

user_3epa3q

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19 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Help with email [Edited]

I need upload my email address [Titled edited: "Personal Information"]

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Email

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PIN for transferring to another carrier

Hello, I would like to transfer my phone to another carrier. However, when I insert the new SIM card, I need a PIN from Xfinity to unbind the phone from Xfinity. Could you please send me this PIN? Thank you very much!

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Devices

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Mail option on iPad does not give option to establish Comcast email

Deleted comcast account in mail on iPad, gives google, etc but not Comcast. When selecting only option is mail account, does not seem to work????

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Email

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Hello, user_dhelpg! Welcome to the Xfinity Forums. Was the link @Again provided helpful? How are you accessing your email?

XfinityThomasA

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20 hours ago

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Why can’t I login to my email

Login to email but it goes to Xfinity.com instead

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xfinity now

Hello, I'm having issues activating my Xfinity Now equipment with my Xfinity login. I had an active Xfinity account when I signed up for Now at the same address. I looked up my email and phone number that I set up the account with and neither was recognized but I did receive an email about the equip

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Customer Service

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I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening Keep in mind that a "remote" problem might be caused by the re

BruceW

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20 hours ago

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

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@XfinityJorge Found that ad blocker was messing with it

guido542350

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20 hours ago

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2gb Internet

Noticed huge drop in internet speed, from about 900mbps to 80mbps. Rebooted everything, same thing. Looked at my Motorola MB8611 event log after reboot, found these 2 errors: Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time Not Est

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Thank you for choosing Xfinity and joining us here on the Forums, user_rqgkh8. You've reached the right team for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in t

XfinityThomasA

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20 hours ago

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Mobile account issues

This is going to be a long thread. About a month ago I started receiving texts saying I have a dues balance that has been sent to collection. I noticed that my mobile account was also disconnected. I called in to see what was the problem and they said they had to pen new accounts with a different nu

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Oh no, can you try clearing your cookies and cache to see if that helps. We are here ready to help you.

XfinityJorge

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20 hours ago

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2gb Internet

Noticed huge drop in internet speed, from about 900mbps to 80mbps. Rebooted everything, same thing. Looked at my Motorola MB8611 event log after reboot, found these 2 errors: Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time Not Est

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... Verizon FIOS ... extra device fee ... current service is internet ... and StreamTV only ... cablecard ... If the card was not supplied by Comcast, it's doubtful they'll ever activate it. I'm not sure how much content you'll receive using the St

BruceW

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20 hours ago

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Add existing CableCard to StreamTV

I have Xfinity StreamTV. I also have an old CableCard and HDHomeRun Prime that I used to use with Verizon FIOS. I tried to add them to my Xfinity account but was told via chat that I'd have to pay a monthly device fee even though I'd in fact being providing all the hardware myself. Can anybody tell

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Mobile account issues

This is going to be a long thread. About a month ago I started receiving texts saying I have a dues balance that has been sent to collection. I noticed that my mobile account was also disconnected. I called in to see what was the problem and they said they had to pen new accounts with a different nu

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Billing

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Voice Tab Online does not take me to my messages

When I am logged into my email online and click the Voice Tab I am getting a message to Learn more about Xfinity Voice. It does not take me to my VoiceMail messages. When I click the link it takes me to a page that says the below and has me call a phone number that is an eternal loop. Why can;'t I a

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Home Phone Features

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Greetings @user_xwq59z, have you rebooted the modem? Sometimes simply unplugging the modem for about 2 minutes and plugging it back in can get jumpstart your connection again.

XfinityJustinM

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20 hours ago

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Interesting

We don’t have internet

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@XfinityJorge Well, when I click on the DM icon, the page opens, but all I get is a spinning circle...can't do anything. I waited at least 3 minutes, but nothing happened.

guido542350

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20 hours ago

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2gb Internet

Noticed huge drop in internet speed, from about 900mbps to 80mbps. Rebooted everything, same thing. Looked at my Motorola MB8611 event log after reboot, found these 2 errors: Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time Not Est

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Interesting

We don’t have internet

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Your Home Network

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user_62ow9h, Hi there! Thanks for reaching out and for your patience. This is definitely not the experience we like to hear about, especially after canceling your service and returning your equipment. I completely understand how frustrating it is to

XfinityGabriel

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20 hours ago

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Billing after service canceled

My service was cancel on 12/17/25. Returned equipment on 12.31.25. Still got bill for 284.7 for service in Jan and Feb 2026. I called many times and also visited the store, but they could not help. Need help to remove the bill after service canceled.

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Streaming tv

How do I watch tv on my iPad?

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Devices

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I do hate to hear you are having issues with your order. Have you since been able to have your order processed?

XfinityDuron

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20 hours ago

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Cancelled Order

My mobile order has been cancelled twice now!! Time to go to Verizon.

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I would be happy to take a further look into this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

XfinityJon

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21 hours ago

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Add existing CableCard to StreamTV

I have Xfinity StreamTV. I also have an old CableCard and HDHomeRun Prime that I used to use with Verizon FIOS. I tried to add them to my Xfinity account but was told via chat that I'd have to pay a monthly device fee even though I'd in fact being providing all the hardware myself. Can anybody tell

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