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@user_xg0uqq Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top r
File claim
On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.
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Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
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Billing
No service wasn’t interrupted
File claim
On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.
Question
It has been months since I received an notifications on from my Home App which means that the system is useless if I am away from home. You all need to escalate the problem with your Android app programmers. Fix it ASAP!
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Hi there @user_xg0uqq Thank you so much for reaching out on our Xfinity Community Forum about weather related damage to your equipment. I'll be happy to assist. Can you confirm if this has impacted your service as well?
File claim
On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.
Question
@Rushfan003, thank you for checking and also trying the sync to DVR option to make sure the recordings were synced. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service addres
DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
Question
File claim
On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.
Question
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Customer Service
The steps do nothing to fix the issue. The issue is in Xfinitys end. We found it our daughter who had an iPhone still gets the notifications. That means a code on Xfinitys end disabled those notifications for Android users and it needs to be fixed.&
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@XfinityMarshante I just checked and things aren't syncing correctly. It appears some of my stuff is local, and I hit sync DVR a couple of times last night, so it all should be there on the cloud, but it isn't showing up. I am missing one of my In
DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
Question
@EG the attenuator/splitters are from the tech. I'm an internet only customer.What do you think of this guide?https://help.motorolanetwork.com/kb/general/evaluating-your-cable-internet-connection-d05e8664f4ec971aThanks.
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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whopps Although our direct messaging isn't a one on one chat, you will still see us reply pretty quickly after you respond. I have already sent you a direct message as well.
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
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how long till I get a response from direct message?
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
Question
@user_8w4ql7 Please send us a direct message with your full name and service address and we will run some tests to try and determine the issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct M
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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@XfinityAbby I have a separate router, yes.
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
Question
Hello, @Storm32301 sorry to hear you are having issues with the security app while away from home. I understand how concerning this is. Have you already performed the basic troubleshooting steps which would be to make sure you are connected to the in
Home security App
Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble
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Hey @user_7uyr5b , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Paramount. I would be more than happy to offer my assistance looking into this further for
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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Refund
I have a refund that is on my Xfinity account for $447.00 that I want to be sent back to my checking account. This issue happened on Sunday June 14,2026 and today is June 21,2026 and the money is still not in my account. I sent all of the paperwork from my credit union showing the money was taken ou
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Rules and Automations
user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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100 technician charge
Had no internet. They sent a tech out. Found out that the apartment above me had cut the cable. Internet was restored but I received a 100.00 charge on my bill. Not fair
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Billing
jrdoa Thanks for submitting a post on our Community Forums. The Xfinity Stream app is available on multiple devices, though only some are available to stream content while away from home. Roku devices are registered similarly to a TV box, so they wou
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No channels, even To Go
This is odd. We are out of town and have both a Roku Ultra and Fire stick. I get the To Go channels on the Firestick, but absolutely no channels on the Roku. I've restarted, deleted and reinstalled the app, changed zip codes, everything I can think of. It only gives me the option to record but not s
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