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Good evening @user_xx57em, and thank you for reaching out on our Forums. I see that you stated you are unsure if your cable is working. To confirm, are you experiencing any error codes or messages on your screen? Have you also tried checking to see i
I need help with the cable
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
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user_edwr9i, hello there. Thanks for reaching out. I am having a hard time understand what you are stating. Do you mind clarifying your concern for me please?
Xfinity support won’t reply
Him because somehow I have an arrangement for December 26 I need to know the information and speak to an agent because I have not been able to
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Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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Billing
Connect my WI FI
My name is Isabel [Edited: "Personal Information"] I just purchased my WI FI box at store and can’t connect it to my home TV since my iPhone is outdated it don’t support IOS17. need support for instructions to install
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Customer Service
Hidden network
I dont have cameras but my iphone is connecting to hidden netwrok
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Your Home Network
user_s4ub98, hello there! Thanks for reaching out during this season. I understand your concerns on being able to access your emails. May I ask, have you attempted to see if you had access using a computer or laptop? Perhaps your online browser?
Sending email on iPhone
I can receive but can’t send email on my phone. Just started doing this today.
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Xfinity support won’t reply
Him because somehow I have an arrangement for December 26 I need to know the information and speak to an agent because I have not been able to
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Customer Service
We greatly appreciate you checking the signal levels @user_31965b. Did you happen to see if there was any type of filter, amplifier, and the quality of the coax cable? These are all things that could limit the signals from successfully reaching the m
Gigabit x2 plan upload speed - stuck at 80Mbps
Hi there, About a year ago, I was upgraded to the Gigabit x2 Plan . Since then, I have consistently seen download speeds >1800Mbps, which is good. But my upload speeds are stuck at
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Hey @user_7103vh, Thank you for visiting our official Xfinity Forums Community support page. We hate to say goodbye and see you leave, but we can help address any account needs on our end. Please send a direct message by clicking the chat icon in the
Service cancellation
I'm trying to cancel my internet service, but whenever I request to cancel the service it ended up with schedule call back after that I'm not getting call to cancel the service. I couldn't find the way to reach customer service.
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International Roaming HELP :(
Hello Xfinity Team, I’m posting here hoping to be guided to the right place for help. During a recent international trip, I made an honest mistake and forgot to activate the $10/day international roaming option on my line. As a result, I was charged over $1,000 in roaming fees, which I completely un
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Plan
Investigating further and it appears there are only 2 upstream bonded channels to the XB8: Upstream Channel Bonding Value Channel ID 17 18
Gigabit x2 plan upload speed - stuck at 80Mbps
Hi there, About a year ago, I was upgraded to the Gigabit x2 Plan . Since then, I have consistently seen download speeds >1800Mbps, which is good. But my upload speeds are stuck at
Question
How about ONE of you taking full responsibility for the topic and bringing the basic questions to happy closure?
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Service cancellation
I'm trying to cancel my internet service, but whenever I request to cancel the service it ended up with schedule call back after that I'm not getting call to cancel the service. I couldn't find the way to reach customer service.
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Customer Service
The second one (with the 3 questions and answers (which contradicts the others' answers. With so many XfinityNAMEs involved, this got completely out of hand. Doesn't appear that anyone has a handle on this, it is just passed around like a hot potato,
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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I'm glad to hear that your speeds seem better after going back through the AI assistant user_ose1i8. Would you like us to circle back with you in a couple of days to make sure that your speeds have remained stable?
Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but
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paramount+ crash
Using the Paramount+ app through the Xfinity box has been an ongoing issue for years. It is delayed and crashes daily. It does not respond to pausing, fast rewinding, forwarding, or exiting.
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Xfinity Stream App
Before going to bed that night, I went back through the AI assistant and had it running its processes when I went to sleep. Things seemed better when I woke up the next morning. Now getting closer to 800 mb/s wireless lyrics and streaming seems to be
Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but
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Good evening @user_g9xrzo! To get the outlet rewired and activated, there would be a professional installation fee. We may have a promotion available to discount the installation fee. Could you please send our team a direct message with your full nam
Coax outlet installation
I'm moving into a house that doesn't have a coax outlet later this month. Is a coax outlet something I can schedule an Xfinity technician to install? Or do I need to reach out to a contractor/electrician?
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Setup outgoing server for Thunderbird
I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?
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No, need assistance. Not sure if cable is working, address is: [Edited- Personally Identifiable Information]
user_xx57em
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20 hours ago
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I need help with the cable
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
Question