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Hello, @Laceysuarez Receiving a bill for $0.00 while enrolled in paperless billing is normal. This typically occurs when there are no charges due for that billing cycle. However, you may still receive notifications about your account, such a
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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I did. I’m just following Xfinity instructions.
How Can I Get Full 1300/1300 FTTH Speeds on Xfinity EPON When the XB8 Uses the Only 2.5GbE Port for the ONT?
I am in Pelican Marsh Foundation in Naples, Florida, where internet and cable are provided to each residence under a bulk Xfinity community agreement with the option to upgrade internet speed tiers with a minimal monthly additional fee. I am trying to determine how to fully utilize our FTTH service
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Although 5.5 is a tad on the weak side, it's within spec as long as it remains stable. Is there anything that you can do to lower the line attenuation to strengthen that downstream power more ?
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
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@XfinityEricB I have an Xfinity account at one address and an Xfinity Now account at a different address. I can access both through my Xfinity account, but I can no longer access the now account through the Now portal because they are linked.
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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ABC?
Hey guys, Show your C- Level Leadership skills and pay the price they want while you knuckleheads are negotiating the final price!!! Get out of your clown car and get the agreement done!
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Channels and Programming
@JerodC The customer care team is so rude, and they don't even listen to us. They are just repeating the same monologue whenever I try to ask about the billing issue.
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
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@XfinityJustinC Yes, I am having the same issue again. The promotional credits are not applying to my billing, and when I reach out to the customer care team, they say I am not going to receive the promotional credits for future billing cycles eithe
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
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I have it set to paperless and every few months they send a bill for 0.00 anyway. 😳
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
@user_im1r2u Are you receiving an error message when attempting to click the link in your email? If so, can you confirm the error message?
Cannot activate DisneyPlus
Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?
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@chasecalvin wrote; I upgraded to the XER10 the other day based upon your suggestion, however I am unable to find ‘Bridge Mode’ on this device. Have you seen my post here from 5 days ago ? The XER10 does not support a bridge mode funct
How Can I Get Full 1300/1300 FTTH Speeds on Xfinity EPON When the XB8 Uses the Only 2.5GbE Port for the ONT?
I am in Pelican Marsh Foundation in Naples, Florida, where internet and cable are provided to each residence under a bulk Xfinity community agreement with the option to upgrade internet speed tiers with a minimal monthly additional fee. I am trying to determine how to fully utilize our FTTH service
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@chrisgaldi How would that help ? It's a straight DOCSIS coax cable modem / bridge.
How to install a Unifi UDM router on fiber internet when the gateway bridge mode is precluded by Xfinity's installation implementation.
I'm planning to install a Unifi Dream Machine (UDM) Pro as an alternate router and Wi-Fi device (when used with AP's). I currently have fiber internet to an ONU which outputs ethernet to an XB7 gateway. The obvious answer is to set the gateway to bridge mode then connect the UDM to one of the XB7 et
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I am having this same exact issue for about a week now. Between 1300-1500 EST, WiFi reboots and about 5-10 minutes later, everything is back up and running. Coax is tight, routers reboot also. Ethernet connections lose connection also. Is there plann
Modem rebooting
Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh
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I upgraded to the XER10 the other day based upon your suggestion, however I am unable to find ‘Bridge Mode’ on this device.
How Can I Get Full 1300/1300 FTTH Speeds on Xfinity EPON When the XB8 Uses the Only 2.5GbE Port for the ONT?
I am in Pelican Marsh Foundation in Naples, Florida, where internet and cable are provided to each residence under a bulk Xfinity community agreement with the option to upgrade internet speed tiers with a minimal monthly additional fee. I am trying to determine how to fully utilize our FTTH service
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user_h2m66l we can help we just need to work in a direct message so we can review your account details. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
I cannot upgrade my phones due to erroneous "You’re over the total number of lines available to you" message
I have seven active lines on an account that can max out at 10. I am trying to upgrade two of those phones and get an error message when I add an upgrade to may cart. So, to be clear, I am trying to upgrade a device(s) so not even add a line(s). But even if I was adding line(s) I would have three to
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Hey there, user_a54619! Thanks for posting on our XFINITY Community forum. I can only imagine how frustrating it must be not to have your Wi-Fi connected to your TV. We certainly do not wish for you to go through this weekend without streaming. Rest
XfinityNatalie
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How do I get my wifi to reconnect to my tv
I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2
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