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Telephone Cable

A telephone cable is hanging low along our road. Rappahannock advised me to call you as I thought it was a power line. Please can someone come out as it could cause a problem hanging so low. Thank you. Lloyd and Clare Thomas

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Store Experience

On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the

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Where’s my e mail

Can’t get into Comcast e mail

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17

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In store. Would be better then I can get it right away.

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

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YW @XfinityEva !

 commented 

21 hours ago

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Damage pedestal box/water inside box

There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error

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I need to cancel my tv service

I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.

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Same issue here. Is this a larger problem?  Seeing similar problems on Reddit.

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HBO Max App not working

Hi, when I go to HBO max it asks me to login to xfjnity. I logged into Xfinity successfully, and then I get prompted to add HBO to my subscription.

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Hi there, @user_u7echg. Thanks for reaching out to us here on the Community Forum and sorry to hear about the account confusion. We can make sure the account is closed. If it is, and it is still showing, you can unlink it from your login with the dir

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I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.

I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for

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Why am I being charged $47.94 on my card ending in [Edited: "Personal Information"]? This must be an error, please refund

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$47.94

$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?

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Want to know if I can buy a phone or

It's like a buyer phone over the phone I cannot make it in there due to me and handicapped

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I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.

I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for

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12

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$47.94

$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?

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13

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Direct messaging

Activating direct message

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I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as

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Canclel/close my account now

Hello I want my xfinity account closed and canceled now. Any and all services should be terminated ASAP. I will not accept a call back. I will not call in. I will not jump through any hoops. Cancel and close my account now please.

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Yes I was going to the store. Would i be better off shipping it.

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

Question

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