Xfinity Community Forum

Good afternoon user_e2e433. I will be happy to look into this further. Are you receiving any error codes, or error messages on the box when trying to load any streaming Apps? Here are some additional troubleshooting steps. Please let me know if this

XfinityJon

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12 hours ago

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Your Upgrades Caused X1 to Stop Working

Got a text from you guys recently stating that you were upgrading neighborhood mods and to expect service interruptions. Shortly after that, I turned my tv off one night and when I turned it on the next morning, it was stuck on the welcome screen no matter what I tried. Returned that box to the Xfin

Question

Hi there, @kam518 Thank you for taking the time to reach out regarding the work that is being performed on your street! The X-Class service is fantastic, I have it where I live and it makes a world of difference. Xfinity will notify you via email, te

XfinityRichard

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12 hours ago

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X class internet and Docsis 4.0 with XB10

I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are

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Please contact me back.

Angie_A

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12 hours ago

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Issues

I have been calling and speaking to serveral different emoyees about my bill and plans. In December there was a pro for the ultimate tv package for 219 a month after taxes. I filled out the consent forms. My bill never changed and i called again in January. I was told it will be changed and not to w

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I'm having the same issue!. I keep clicking the not ready . Everytime I access wmail it keeps asking the same question. It's annoying...hiw do you remove or stop it from asking same question

user_1zetzx

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12 hours ago

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Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

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Issues

I have been calling and speaking to serveral different emoyees about my bill and plans. In December there was a pro for the ultimate tv package for 219 a month after taxes. I filled out the consent forms. My bill never changed and i called again in January. I was told it will be changed and not to w

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Customer Service

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Non-customer: broken green utility cover in front lawn — safety hazard

I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str

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Customer Service

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Hi there @user_uont6k Thank you so much for reaching out. Please follow the steps listed below to send a direct message. I'd like to take a further look at your concern. Please send us a direct chat message with your full name and

XfinityDemetrise

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12 hours ago

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Peacock premium "Something unexpected happened"

I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa

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Support

It is obvious you’ve hidden anyway for customers to actually contact you with concerns and problems. Shame on you! Do better. You want to actually put customers over your own convenience? Customer support links should be obvious on EVERY page of your website. Seriously. The only people you are helpi

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Customer Service

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I also have an issue with this promotion. I was sold the promotion based on using it as a standalone line(phone calls without IPhone nearby). But after receiving both watches (mine and my wife’s) neither will work as standalone device and Xfinity won

user_e15lyz

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12 hours ago

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Apple Watch Promotion

Hello Xfinity Support, I need assistance with an Apple Watch promotion issue involving two devices received under the $300 off / $300 watch offer. There are two separate concerns: 1. My wife’s watch At the time of purchase, we were told she could simply pair the watch to her iPhone and choose not to

Question

X class internet and Docsis 4.0 with XB10

I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are

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Your Home Network

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There is no checkbox i can see in my account, under Security, to allow third party access.

user_12s5zz

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12 hours ago

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Apple mail unable to access Comast email

All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr

Question

Same issue with Outlook and Apple mail on iPhone. Xfinity/Comcast definitely has a problem and it's infuriating to get run around answers.

jrmii

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12 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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i get the same message as well.

user_uont6k

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12 hours ago

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Peacock premium "Something unexpected happened"

I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa

Question

@user_zq9n8p We appreciate your feedback. If you need assistance, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.

XfinityLinda

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12 hours ago

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Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

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Not eligible for a credit?

I called to upgrade a phone on my account and was told I was ineligible for a $200 credit on the upgraded device because my credit score wasn't good enough. My credit score was good enough to purchase the phone at full price though. I am very disappointed with Xfinity. I have been a customer for ove

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Devices

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This sums up Comcast so well. Their ability to provide service [Edited: "Language"] on every level. Comcast is pathetic.

user_zq9n8p

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12 hours ago

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Cancel service

I need to cancel my internet service (I am moving). I just need to know the process for cancelling on the date that I move out (expected to be on June 15). How do I coordinate the cancellation to occur on that date? And can I drop off my equipment at a local xfinity store once this is done?

Question

Good afternoon user_srrpc0. When you are logged into your Xfinity account online, if you click here it should bring you to your Xfinity Membership Benefits. Please let me know if this helps.

XfinityJon

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13 hours ago

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Rewards

How do I see my rewards

Question

clee101 I appreciate you confirming that the appointment is scheduled for later this week. I will follow up on Friday to make sure your Xfinity service is delivering the speeds you rely on. If anything comes up before I reach out, please reply to thi

XfinityEmilyB

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13 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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Rewards

How do I see my rewards

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Sign-In and Account Management

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Thanks for addressing one of my five questions. Should I expect Xfinity will address the other questions?

clee101

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13 hours ago

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Why?

First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la

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