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XfinityTommy, -Thanks for your prompt reply to my earlier Forum post today! -Yes, current “rules” for Xfinity Seasonal Convenience Plan [SCP] service now state 6-month use in a rolling 12-month period. From my documented screenshots and .docx files

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No extension WiFi Seasonal Convenience Plan

This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan? https://www.xfinity.com/seasonal Very perplexed! There are no tags for this situation!

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Billing and phone trade in

At the beginning of January I traded in my phone with Xfinity because they promised me a cheaper rate then AT&T in switching my service ($7 a month for my phone) In the store they had to submit a ticket because he did something incorrectly. So he submitted a ticket and kept my phone at the store. I

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@user_jjyl3 when there are reported interruptions, I know that the automated system will revert to the interruption making it difficult to get in touch with an agent. I'd definitely like to review further and see what I can find regarding the interru

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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@user_rcc1h4 Thanks for letting me know you're able to log in, and you've toggled that setting on in your Xfinity App! Are you connected using a VPN, bridge mode or using your own modem? Some features are not available when you're in bridge modem. &

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Need to change channel on 5 gHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

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Bury line

I need my line that was installed last year buried.

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Hi Justin, I mean I do tech support for other ISP’s so I understand it’s just hard when I can’t get a human agent on the line no matter what. It’s just that for the past few days there have been way too many outages. I am not sure if it has somethin

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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Hello, @user_jjyl3 thank you for reaching out over Xfinity Forums. I work from home myself and completely understand where you're coming from regarding needing to have your home network up and running. I rely on my service daily as well, and would be

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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How do I send a request? We can't cut the grass.

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Orange cable

Can you guys bury the orange cable that is running across my property?

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2nd Modem Disabled Without My Consent

On April 17 I called Xfinity to inquire about improving my WiFi speed and reducing my monthly bill. I spoke with Tony (supervisor Melissa [Edited: "Personal Information"]) who offered to reduce channels from 185 to 125, remove my paid Hulu subscription ($18.99) and replace it with Disney+/Hulu+ free

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Orange cable

Can you guys bury the orange cable that is running across my property?

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Concern moved here to the Xfinity Voice help section.

 commented 

8 hours ago

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land line not fully functioning

Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get

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No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!!

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Hello, Thank you for taking the time to respond. However it seems I was not articulate enough. I have admin access to the device from the web browser (so in essence I have already done the above :-)) and that should give me admin rights to allow ch

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Need to change channel on 5 gHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

Question

Good Morning, @user_rmmmgm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your phone number, that is certainly not what we want for our customers. I would b

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land line not fully functioning

Calls come in and when we answer no one is there. Folks tell us when they call us they are giving a message that the number is not accessible or they leave a message which we never get

Question

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