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@XfinityFrank the secondary accounts are no longer visible under the primary account. This is the second time I am dealing with password resets and I am just fed up at this point. I have transitioned what I can to my Gmail account.
Email inaccessible
I am no longer an xfinity customer but continue to use Comcast.net email. On the primary user account I am getting ip blocked error in thunderbird and also cannot access 2 secondary accounts at all, as xfinity decides when the password needs changed, but leaves no option to change it if you don't us
Question
Used a different browser and got the page you mention. Despite being a different browser, it still had my Cart showing $525.08. That amount is under the category: Internet / TV & Streaming / Home Phone. Here are the detailed charges:
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
Question
It's never our intention to leave you feeling confused or unsupported, but I appreciate the additional information. Do our agents at the store go over with you what payment options were available as a result of this block? In most cases, it will take
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
Question
I have sent the message.
No service for 9 months and appointments rescheduled, tickets closed, etc.
I moved into my townhome in September, and Xfinity has been unable to fix a cable line running off my property for over 9 months. I have been in contact with support multiple times; tickets have been closed with no notice; appointments have been constantly rescheduled. They continue to charge me for
Question
II recently had to contest an issue after receiving a call one evening from an aggressive salesman promoting new services, only to discover that I had been enrolled in home security. I'm not sure what's happening with Xfinity these days.
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
Question
Last night, after visiting the store, they couldn't assist me either, but mentioned that it seems a restriction has been placed on my card payment. They said it looks like because in March, I tried to make multiple payments while we were out of town
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
Question
So, I "dmed" support -- that got me nowwhere. Wanna try again?
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
Question
Krewzer - Thank you for sharing that information. I can certainly understand how frustrating it can be when something isn't working as expected, especially when you're trying to access your account or complete an important task. To help narrow down t
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
Question
Good afternoon @user_ynt2hu. Our team can assist with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign
Can not cancel Xfinity internet
I have a plan which is cell+wifi, 10 days ago, already transferred my cell to another company. Tried to cancel my internet by many ways: calling customers service, text message, on my Xfinity account, nothing worked. Continue getting bills… Please can cancel my internet!!! Please !!! [Edited: Person
Question
student Discount plans, Already verified with SHEER ID
I was browsing the website because verizon is finally offering 500 mbs and higher for home internet. Also with a student discount. Then I saw the plan from xfinity about the student plans. 500 mb and 1 Gig. I followed the link and verified with SHEER again and clicked on the link but no options for
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Customer Service
Hi there, @tammy228. It looks like we have an active private messaging conversation going with you regarding your email. We were waiting on a response to our last message, sent yesterday afternoon. We can continue there if you wish. To answer your qu
Email inaccessible
I am no longer an xfinity customer but continue to use Comcast.net email. On the primary user account I am getting ip blocked error in thunderbird and also cannot access 2 secondary accounts at all, as xfinity decides when the password needs changed, but leaves no option to change it if you don't us
Question
hey @zandor60657 Thanks again for the reply. I see my entire thread has been edited to remove addresses. That's slightly annoying as I don't care... but anyway. I do understand everything you wrote above about IPV6. The Firewalla is already splitti
DHCPv6-PD /60 delegated but return traffic not routed back.
I’ve tried in-app chat and phone support with no success. Setup Hitron CODA56 modem Xfinity is correctly issuing a DHCPv6-PD /60. Delegated prefix [Edited: "Personal Information"]::/60 WAN IPv6 [Edited: "Personal Information"]/128 Symptoms Packets sourced from the delegated prefix leave my WAN inter
Question
user_1fpb24, thanks for reaching out to Xfinity Support. We bill 30 days in advance. If you were overcharged, we will refund that amount to the last payment method on file. If you still need assistance and want us to take a look at your account,
Closed account charged after cancellation
My Xfinity service was canceled effective June 15, 2026, and the account now shows as inactive. However, a $55 automatic payment was processed on June 28. The phone system and Xfinity Assistant will not connect me with an agent because the account is inactive. I need an official representative to ve
Question
Yeah, no that's not a good option. I will not waste any further time going thorough Xfinity "support". No offense to you as you have been professional and supportive, but I can't tell you how many hours I have wasted trying to go through the X
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
Question
Hello user_494tgy, thanks so much for taking the time to reach out to us here via our Xfinity Forums! We'd be happy to assist in getting your home phone services back online. Please send a direct message by clicking the chat icon in the upper
No dial tone what can I do to get help?
I have had this service for 3 years. I upgraded the modem gateway as requested by xfinity.And I have never had a dial tone on my phone since. You can't get any help. Is there anyone out there that can help the xfinity?Assistant just goes on circles.
Question
@XfinityThomasA When I log into Xfinity stream store, I get a black page with one button that says, “Build Your Plan”. When I select that button, I get a page that says, “400 Bad Request”; “Request Header or Cookie Too Large”. The URL i
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Closed account charged after cancellation
My Xfinity service was canceled effective June 15, 2026, and the account now shows as inactive. However, a $55 automatic payment was processed on June 28. The phone system and Xfinity Assistant will not connect me with an agent because the account is inactive. I need an official representative to ve
Question
What will Xfinity do about this? Seems many people complain about him, dismissive, ignorant, and hangs up on customers but will there working. He truly doesn’t deserve to be mobile supervisor. need to let go or else customers will go. google him, he
user_fmyqu1
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Supervisor Lucas hung up on me and was very rude
I had a very disappointing experience with a supervisor named Lucas at Xfinity Mobile. I called around 9pm on a weekday regarding a billing issue where I had previously been promised a credit—something that was confirmed during an earlier call this month. It also appeared that I was routed to a call
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