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Hello @reb5055 and thanks for posting on our Xfinity Community Forums! We hear you! 😀We hear how frustrating this experience has been, and you’re absolutely right to feel upset after trying the same steps multiple times without real resolutio
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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WHEN will I get the Credit promised?? it’s been Months!!
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
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My Xifinity app does not have a WiFi tab
I am the primary (only) user on this account. The Xfinity app does not have a Wi-Fi tab. I have installed and activated a new gateway. I have reinstalled the app. There is still no Wi-Fi tab. It has been present in the past.
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Xfinity App
New equipment
Just got new router and Xfinity pro easy to set up but can’t see where to order battery backup
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Customer Service
It's not just an inconvience and frustrating, it's totally between you and Scripps so should the frustration and incovenience not us customers
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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user_1rb5in Hi there! Thank you for reaching out. Please check on the things that were mentioned in the previous reply. If you're still having issues accessing your email, please let us know.
I am no longer able to access my Comcast email. I signed into Yahoo I created an account but I still I'm unable to access my Comcast email
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@kbklbk Totally with you on this, thinking of Directv, and other options and dropping Xfinity after years and years of being a customer. I am a diamond customer, whatever that means apparently doesn't mean [Edited: "Language"] to them.
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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STREAMING SHOWS WITH CONSTANT FREEZING
Since changing to Xfinity streaming, while watching movies on Disney, Hulu, etc. there are frequent pauses or "loss of internet connection” notices. I have the fastest internet speed Xfinity offers (932.9 and 39.2 Mb/s), a HP Envoy TE01-5364 desktop computer with Windows 11, Nighthawk Model #CAX30 r
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Xfinity Stream Website
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Channels and Programming
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
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Customer Service
Hello @user_2u61qk, Beginning May 1, partial credits will start being applied for customers in affected areas who have the Broadcast TV Fee listed on their statements. Please keep an eye on your upcoming billing statements that generate after May 1,
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_4t75wq Thank you for taking time out of your day to let us know about your awesome experience with Ashley at the Cherry Hill location! I'd like to get more information so I can forward your kind words :). Please send a direct message to Xf
I would like to leave a review for Ashley at the Cherry hill store
Couldn’t access my email, the 800 number told me there was email nationwide. Ashley took the time and with considerable effort found the issue and resolved the problem. What an asset she must be to the company and the community it serves.
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ballgeier Thanks for letting us know. I can understand not being comfortable providing your bank account information to enroll in automatic payments. You can find additional payment options at the following link https://www.xfinity.com/support/articl
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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I would like to leave a review for Ashley at the Cherry hill store
Couldn’t access my email, the 800 number told me there was email nationwide. Ashley took the time and with considerable effort found the issue and resolved the problem. What an asset she must be to the company and the community it serves.
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Customer Service
user_twyu22 Hi there! Thank you for reaching out to us here on our Community Forum. We will be happy to help you with the battery backup. We will need to place an order for it. Please send a Direct Message with your full name and address. Here are in
XfinityBenjaminM
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New equipment
Just got new router and Xfinity pro easy to set up but can’t see where to order battery backup
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