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I do understand the frustration for your issue. The escalations team that looked into that and contacted you did advise that the promotion was not a valid deal and your device was not eligible for that amount. If you need assistance with any other ac
Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency
I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch
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nope star gives me find a channel, filter preferences and search
Roku tv trying to ad favorite channel instructions online no help
I can watch record but cannot set favorite stations
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Thank you for your reply. Yes, I have the app and use the outage map. My complaint is that this is happening every single week. Like, I understand upgrades and enhancements, but every week? Not to mention that it took over 13 hours for service to be
Outage--this is ridiculous!
Why is it that my internet keeps going out every week in my area? Like, I work online and I can't keep losing service! It is affecting my job! Why can't service be kept up and running? I don't want to have to register a complaint, but I will.
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Hello, @user_198673! Thanks for reaching out about getting your emails in the Xfinity app. Are you able to view them at our email website using a browser? Here is the link, https://www.xfinity.com/email. Do you have 2 factor authentication turned on?
I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
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To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in
Being charged for an iPhone 16 pro max
Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m
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Error TVAPP-00148 LG Smart TV
That’s the problem. Getting kind of tired of constant nonsense
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Guidelines
Anyone have an update if XB10 has bridge mode option to toggle on/off? Getting XB10 soon and would like to toggle to bridge mode for modem only functionality and use my own Ubiquiti router.
XB10 in Bridge Mode with an Asus RT-BE96U Router
Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m
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How is this ok to not grant what was in my cart ready to buy. I had a family emergency. I didn't want anything free just what was offered. So disappointing that you can't Honor that not to mention it was during a family medical emergency situation. J
Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency
I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch
Question
Issue has been resolved! Once I was able to get into contact with the right person!
Disconnection fee
I was charged a disconnection fee for ending my contract early. Only ended it because of a military move and they do not service our new address. A ticket was put in to be reviewed to void the disconnection fees and it was denied. How can I be charged for a move I have no control over? I want the di
Question
Thank you for letting us help you user_9hjymd, we appreciate you and your time. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, tr
Disconnection fee
I was charged a disconnection fee for ending my contract early. Only ended it because of a military move and they do not service our new address. A ticket was put in to be reviewed to void the disconnection fees and it was denied. How can I be charged for a move I have no control over? I want the di
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I’ve already tried this and my issue still persists
Valorant High spikes Ping
Hi does anyone know if it’s possible to request a re-route as my ping has been spiking from 29-200ms at a consistent rate and I was forced to submit a ticket on how bad it was and most of the riot employees told me to request for a re-route to my isp and see if it’s possible to get a static Ip addre
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Thank you, please see here for a step-by-step instruction on how to send your direct message.
Xfinity refuses to disconnect my service
I am in a financial crisis. I am cutting everything that is not essential. I have car and home repairs that need my attention. I owe back pay to xfinity which I have every intention to pay off as soon as possible but I cannot if they refuse to disconnect my mobile/internet service. have contacted cu
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@user_aevcsf Thanks for reaching out. First, I wanted to thank you for choosing Xfinity Mobile to be your carrier. Sure, I would be more than happy to assist with your questions on how to transfer ownership. Just a few clarifying questions. Are you j
Transfer ownership of mobile plan
How can i transfer ownership of the mobile account to my son's name?
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Hello, @user_yg8huk thank you for reaching out over Xfinity Forums. I work from home myself, so completely understand where you're coming from with relying on your home network to be up and running. We do try to notify in advance if there is any plan
Outage--this is ridiculous!
Why is it that my internet keeps going out every week in my area? Like, I work online and I can't keep losing service! It is affecting my job! Why can't service be kept up and running? I don't want to have to register a complaint, but I will.
Question
Streaming trouble
I can watch TV on mobile devices, but not my Mac. I get signed in, can see the channel page (updated to current time, correctly) but when I select a channel it just waits and waits and waits.
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Xfinity Stream Website
I’m not sure what you mean? Are you looking into it now. My service will not be turned off for not making payments on a phone you guys lost? I’m confused. I have made two payments and being threatened with service being turned off.
Being charged for an iPhone 16 pro max
Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m
Question
The message was sent as directed on March 17, 2026.
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Error TVAPP-00331
Using Roku stick can’t replay last 3 recorded NASCAR races. This is a new issue, have been recording these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku sticks and same problem on all 3. I have a non Roku tv which will play back with no problem. I have powered off Roku stic
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