Xfinity Community Forum

Hello, @user_zj4txi Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message ic

XfinityThomasC

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11 hours ago

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help with a bait and switch incident- who do I contact- BBB??

I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait

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Report damaged or dislodged telecom pedestal

Nearly dislodged telecom pedestal requires maintenance

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Customer Service

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Please help me to go to my Comcast email directly. ... Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

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11 hours ago

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Help getting to my email (Edited)

Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]

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user_uqvzoj Hello! We're not sure what you are referring to, but this link should work and get you to your Xfinity Bill Pay. The Xfinity App should also be a valuable resource as well. Please make sure your Xfinity App is updated if you think it's be

XfinityBenjaminM

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11 hours ago

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What is this new stupid thing?

I came here to the page I had bookmarked to pay my bill and it has been highjacked to a text Q&A?!? [Edited: "Language"] , please restore the app to what it was or I am leaving you and you'll lose all the money I pay you each month. I need an easy way to pay you, not some convoluted monster [Edited:

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Cancel Services

How do I cancel my xfinity service? I would like to turn it off, as I have moved away.

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Customer Service

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patrickcantrap Thank you for posting on our community forum so we can help you access your admin portal on the Xfinity XB7 modem. Have you allowed access to the admin portal from the Xfinity App: https://www.xfinity.com/support/articles/admin-tool-ac

XfinityEmilyB

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12 hours ago

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Forced Reset on XB7 to reset the gateway admin username and password did not reset the username and password

Hello Xfinity Community Support, I've followed the steps to reset the XB7 to allow me reset the username and password to the gateway admin tool. However, after multiple resets holding the WPS button and following the setup process I'm not able use the default gateway username and password. I've trie

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Hi there, @user_qc7uai ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with going Internet only and look over the data usage with you. Plea

XfinityRichard

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12 hours ago

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Downgrading to Internet-Only / Promo Request

Hello, I'd like to do three things - the app or the website isn't allowing me to self service this. 1. Remove TV service from my current package - we never use it, and the set top box has just been collecting dust (and costing $$) for years. Please help us remove this. I plan to return it this week.

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Downgrading to Internet-Only / Promo Request

Hello, I'd like to do three things - the app or the website isn't allowing me to self service this. 1. Remove TV service from my current package - we never use it, and the set top box has just been collecting dust (and costing $$) for years. Please help us remove this. I plan to return it this week.

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Customer Service

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Hello, @DRGil1975 I love RedZone too. Until an agreement is made, NFL coverage is available on FS1 (Fox Sports 1) with The Herd with Colin Cowherd, and with shows like Sports Center on ESPN or ESPN2. Xfinity TV customers who have ESPN as part of thei

XfinityThomasC

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12 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_b91qoy Have you had a chance to see if any of those troubleshooting tips apply ?

EG

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12 hours ago

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Fix my internet

My internet is not working rite

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We have been a customer for many years of comcast/xfinity. We have this particular plan specifically FOR the NFL network. Our bills continue to go up and fluctuate and we continues to be loyal customers. But that's definitely coming to a end if NFL n

DRGil1975

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12 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Concern moved here to the Customer Service help section.

EG

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12 hours ago

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receiving hang up calls from xfinity

Xfinity caller ID shows up, and then before you can say hello they hang up. Do you think the number is auto dialed and the agent then looks to see that it belongs to a past customer? I am that customer. I cancelled Xfinity as I could not get anyone on the phone to discuss the $90 fee for going-over

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I have a problem on both tv's. I loose sync on audio and video and cannot watch most channels. It has been that way for over a week. It is your problem:; "fix it"

user_iy14xt

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12 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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Sure so you can [Edited: "Language"] agin. This went to a corporate support specialists who worked on it for three days only to find out it that the Finance Department decision. Unless you run the Finance Department what can you do? I understand Xfin

Tmcm30

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12 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_1e0f0d You've come to the right place for help! Our Xfinity App is free to download and is the best place to see who's connected. After you log in with your primary username and password you would click on the Wi-Fi tab, and you can see the con

XfinityKei

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12 hours ago

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Account information

My account data to see who is all connected to my account

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Hello @user_47shl9 Most agents including my team are extremely limited on the access we have to NOW accounts as it was meant as a self-service option for customers. We do have a ticket we can open with the billing team for the NOW service and we can

XfinityMatthew

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12 hours ago

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Official Complaint: Repetitive Billing Errors and Inability to Cancel Service due to System Glitch

I am writing to formally lodge a complaint regarding a persistent system error with my NOW Xfinity prepaid internet service that has resulted in overcharging and unresolvable account issues. I have been a customer for six months. Initially, the service was satisfactory. However, the experience becam

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Spent about 2 hours on direct messenger which included taking screenshots of the entire checkout process so that a ticket could be filed with Corporate Escalation. Will update this thread after they reach out.

user_gldbgl

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12 hours ago

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Attempting to modify my services and I am unable to checkout from my cart.

I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an

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Account information

My account data to see who is all connected to my account

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Your Home Network

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Hi there, @user_96io3f ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with getting a survey set up, so we can determine if that Pedestal c

XfinityRichard

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13 hours ago

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Relocate green pedestal box

I have a green pedestal box in my front hard that I need relocated. How do I go about getting someone out to take a look at this? Thanks.

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nope, don't clear cookies -- and, if some company or site recommends that I do so, I find their cookie and delete it

arby1222

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13 hours ago

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"Don't ask again in this browser" is neutered in 2FA

EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T

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