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Hello @user_1bhj9n, thank you for taking the time to leave a post. I completely understand how frustrating this must be for you, especially since you were expecting the promotional offer and now don’t have cell service. If you could send our te
live agent
I no longer have cell phone service today. I had my ex roomate call xfinity and cancel the cell phone service when I received a bill on my discover account this morning for my old mobil service amount of $26.94. I though I had ordered the 5 yr rate of $50 a month which included a cell service free f
Question
Hello, @jb413! Thank you for commenting on another user's post with your similar concerns. I've converted your comment into its own post under your username in order to ensure that we properly address your particular account, and it would be my pleas
Cannot Access Email
I can not get into my E-mail for the past 3 days.. Help please.. what seems to be the problem..? [Edited: "Personal Information"]
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Cannot Access Email
I can not get into my E-mail for the past 3 days.. Help please.. what seems to be the problem..? [Edited: "Personal Information"]
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voyager62 The Roku devices themselves have access to the service with the streaming app, but currently don't have the ability to set up recordings. It's not an error or issue that is currently be worked on as it is intended to not have that function
Record Button Missing on Roku
Why is the record button missing from most shows in the Xfinity Stream app on Roku? I have to switch to the app on Android to record a show. When are all the bugs going to be fixed? It's like nothing is being done with the app anymore and it's the only way I have to watch TV since I don't have a DVR
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Please email the assigned agent and supervisor. There is no purpose in waiting. I purchased the watch September 20, 2025. It is still not on the network December 27th 2025. The case manager does not respond to my requests and now a supervisor may he
Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
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I'm a former Comcast customer having logged in to my email last month for the last time. since then, I'm desperately trying to access my email to no avail. Please tell me how to login at least one last time!
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I'M GOING TO LOSE MY JOB
No one will tell me if the internet issues I've experienced off and on since the day before Thanksgiving are planned maintenance that is ongoing, temporary, or part of an unknown issue. Instead, I just get sent in circles. I report an outage, then can't get a rep on the phone because there's an acti
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Yes, the Roku checks and updates automatically once per day. There are two other things that are really annoying. One is that you can't record 2 half hour shows on one channel and an hour show on another, even though there are 2 tuners. This is becau
Record Button Missing on Roku
Why is the record button missing from most shows in the Xfinity Stream app on Roku? I have to switch to the app on Android to record a show. When are all the bugs going to be fixed? It's like nothing is being done with the app anymore and it's the only way I have to watch TV since I don't have a DVR
Question
@user_nfp9v8 @user_65ke2y FWIW, doing the above will not put the gateway into a bridged mode. It will only disable the WiFi radio portion. The Ethernet LAN will still use DHCP, and the home network will still be subject to an undesirable doubl
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
live agent
I no longer have cell phone service today. I had my ex roomate call xfinity and cancel the cell phone service when I received a bill on my discover account this morning for my old mobil service amount of $26.94. I though I had ordered the 5 yr rate of $50 a month which included a cell service free f
Question
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Devices
Thank you for responding. On the Android Xfinity app, under Services, Modem is listed as Online and Banner says "Download speeds up to 1 Gbps." Under Troubleshoot, it currently shows Download speed of 481 -- should of course be something appro
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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@XfinityOrlandoM there's nothing more they are offering to "fix" it except a service tech to come out....and check the lines. But it's only ONE station the others stream just fine
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Private message sent.
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
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Hello, I just wanted to let you know there are no new updates yet, but we are still keeping an eye on this issue.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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Concern moved here to the E-mail help section.
EG
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can not log into my e mail
cannot log into my e mail account
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