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I had 4 dynamic Outward Facing IP's, but they took those away after my 2 gig upgrade too... Monitoring camera directly Static IP, or DDNS Server is needed even for home users... my forced connection to ATT Provides Static IP with residential.. I have
xclass service will up to 2 static IP's be available, without going to Business class
with 2 gb connection,will up to 2 static IP be available, for residential service, and not have to order Business Class service. I already have 2gb/350mb will I have to request a syncronise upgrade.
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user_wmjw88 Thanks for the latest update. We will continue working with you in direct messaging as we have been until we can get this resolved for you. We appreicate all the data you are providing us.
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Yup. Same thing here. Started about 4 or 5 days ago.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Good morning @user_dq7570, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about your connection issues. As someone that works from home I can understand the importance of having a rel
Intermittent outages with DOCSIS T3 timeouts and UCD errors
I’m having intermittent internet outages. Automated checks say the modem is online, but my NETGEAR CAX30 event log shows repeated DOCSIS errors: - Critical: UCD invalid or channel unusable - Critical: SYNC Timing Synchronization failure - Critical: Started Unicast Maintenance Ranging - No Response r
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Unable to activate my disney + hulu
https://imgur.com/a/hvTZZIM Unable to activate Disney + Hulu free for Xfinity 1 gig subscriber Troubleshooting done: 1.) visit the website above https://www.xfinity.com/yoursubscriptions and spam try again (Nothing loads but an error message) 2.) two web browser Firefox and Chrome used (no success)
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Xfinity Stream App
Thank you! I just submitted it! Thank you so much!
Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey
I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for
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Mobile lines not showing up
I recently completed a move and now only one of my three lines show up and I have tried all troubleshooting methods but nothing has seemed to work and the digital Xfinity Support constantly leads me here. All phone lines are active just not fully present in their designated section.
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Devices
Xfinity support
I'm a platinum member. Last year, I realized my monthly bill was too much now that Im retired, so a sales rep placed me on the NOW internet plan. After several months, I was not happy with the signal strength, so I went back to the store to upgrade to a better gateway. I was told that I could not us
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Customer Service
Packet loss just started occurring a few minutes ago:[6/28/2026 10:39:58 PM] Reply from 74.6.231.21 [61 ms][6/28/2026 10:40:00 PM] Reply from 74.6.231.21 [61 ms][6/28/2026 10:40:02 PM] Reply from 74.6.231.21 [60 ms][6/2
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
Question
10:04 pm. Going to bed now. It’s been 6 hours since I’ve started chatting with Xfinity. Zero progress.
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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I started my chat with an Xfinity representative this afternoon at 3:03 pm Pacific Time. It is now 9:52 Pacific Time. NO progress has been made in getting a copy of my legal agreement. I have received tips on “accessing my legal agreemen
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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Thank you for your feedback @user_okqh19,we truly appreciate it and are happy to share it with the appropriate team. You can also submit a compliment here: https://www.xfinity.com/support/articles/share-a-compliment. Please let us know if the
Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey
I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for
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Apologies for the fragmented sentences. The chat box was blocking my vision and I didn’t figure out how to minimize it until now.
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
Question
I’ve been on the chatting with support since 3:03 pm. It is now 9:43 pm. Over and over again I. Am given information about how to access my legal agreements. Over and over and paver I I have made clear that I know how to access my legal
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
Question
Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey
I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for
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Billing
Hello @user_xztvpu, thank you for reaching out on our community forum. When it comes to cancellation it takes 30 days for the final billing statement to post with any final bill or credits that are leftover on the account. What date was your service
Billing after cancellation date
After reading through some of these comments I am glad I am not the only facing the issue of being charged even after receiving a confirmation that my service cancellation request has been processed fully. What can I do to resolve this issue?
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Billing after cancellation date
After reading through some of these comments I am glad I am not the only facing the issue of being charged even after receiving a confirmation that my service cancellation request has been processed fully. What can I do to resolve this issue?
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Billing
Military ETF
Charging early termination fee despite PCS orders under SCRA 50 U.S.C. 3956.
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Don’t use this service if u depend on Internet
My internet stopped working from nothing and all my security systems is down they don’t have any technician to be sent to fix the issue I been in my phone almost all night trying to get at least my security systems working and nobody can’t do anything and apparently I have to be without internet for
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Xfinity Compliments
user_x60tk2 Good morning to you! I'm terribly sorry to read of the trouble you are having with accessing your comcast.net email from the app. I know how troublesome this can be especially when email can you a main source of communication. Are you usi
XfinityPaula
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Email won't load on app
When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.
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