Xfinity Community Forum

@user_tb04op Thanks for reaching out to us, we do apologize for any inconvenience. You have reached out to the right team to get this all resolved for you. To get started, please send me a direct message including your first and last name and compl

XfinityOrlandoM

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10 hours ago

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Xfinity has charged me $286 after terminating my Internet and returning equipment.

Xfinity has kept charging me for internet despite terminating the account and returning equipment. I am not under any contract. When I call, the system says "as account is closed we cannot help you" and hangs up. I get similar message online when attempting to chat. Is there anything other than an F

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It was a bootfile error, they had to repush the correct bootfile. Took me awhile to get to the correct customer service person, but they were able to fix some of the issue. However I think they still pushed the wrong file because my upload is fixed b

user_xkclt5

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10 hours ago

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Modem provisioning issue and speed mismatch

ever since i upgraded my plan to the highest tier i have been noticing issues and it seems like customer service and the techs don't really understand. When i upgraded the website showed symmetrical speeds of 2000Mbps then after i upgraded i was sent the attached summary, which clearly states those

Question

user_9q0ath Hi there! Thank you so much for using our Forums and taking the time out of your day to let us know about the downed lines. We are here to help get this resolved to make sure you are able to enjoy your services. To get started can I get y

XfinityJorge

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10 hours ago

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Exterior internet cable is down

A bad storm came through 2 days ago and a large tree branch fell on my internet cable wire in the backyard, disconnecting it. The cable is currently lying across the length of my backyard. I’ve been unable to reach a live Xfinity agent to report this. I’ve repeatedly informed the AI chat bot but not

Question

Unable to access emails Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you try to access email

BruceW

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10 hours ago

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Ability to read emails

Unable to access emails

Question

Hi there, @Va_Gardener I apologize for the confusion and for any unhelpful previous replies. You are experiencing the well-documented TVAPP-00195 error on your LG Smart TV. This specific error means Xfinity's current licensing and software agreements

XfinityRichard

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10 hours ago

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Xfinity Stream app is designed not to work on my brand new LG smart TV

Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this

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Xfinity has charged me $286 after terminating my Internet and returning equipment.

Xfinity has kept charging me for internet despite terminating the account and returning equipment. I am not under any contract. When I call, the system says "as account is closed we cannot help you" and hangs up. I get similar message online when attempting to chat. Is there anything other than an F

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Billing

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Please follow the steps below to send a direct message. @user_o54wij Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right o

XfinityDemetrise

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10 hours ago

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Exterior Cable box

Hello. I think my exterior cable box needs to be replaced. It is broken, the door opens easily on its own and during storms allowing water/bugs/ excessive dirt to get inside.

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Not affecting service yet that I can tell

user_o54wij

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10 hours ago

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Exterior Cable box

Hello. I think my exterior cable box needs to be replaced. It is broken, the door opens easily on its own and during storms allowing water/bugs/ excessive dirt to get inside.

Question

@user_6og1cw We sent you a message back to the direct message you sent us. Please return to the direct messages, and we will look into the account for you.

XfinityMatthew

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10 hours ago

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Services shut off

I was told by a live agent my services would not be shut off I have the screenshot ! But my services were shut off

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Exterior internet cable is down

A bad storm came through 2 days ago and a large tree branch fell on my internet cable wire in the backyard, disconnecting it. The cable is currently lying across the length of my backyard. I’ve been unable to reach a live Xfinity agent to report this. I’ve repeatedly informed the AI chat bot but not

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Customer Service

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My payment was set for June 17th and verified by live agent promising me my services will not be shut off . I do have the screenshot . I get paid on the 17th . This is not right when I was told I would be safe from service interruption . Now customer

user_6og1cw

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10 hours ago

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Services shut off

I was told by a live agent my services would not be shut off I have the screenshot ! But my services were shut off

Question

@mjh5, If the issue happens again, and you have a moment to swap out the HDMI cable, could you let us know if that resolves it or if you still need to restart the cable box? That will really help us narrow down the cause. Also, have you tried pluggin

XfinityMarshante

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10 hours ago

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No sound for our TV connected to Comcast DVR cable box

For the last few days our TV has no sound. The TV is cable connected via a comcast DVR box. I wonder if I need to exchange the DVR box. The TV sound works for other HDMI ports such as for Roku and DVD player. Thus far restarting the DVR box has fixed the problem, but it seems to happen more often. P

Question

Sure, let me know how

krg

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10 hours ago

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received wrong equipment

Once again, Xfinity provided subpar service, wasting six hours of my time without resolving my issue. My primary TV X1 box produced pixelated images and interrupted sound. I ensured that all cable connections were secure and HDMI cable connections were stable. I attempted system restarts, which temp

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@mspork yes, had the problem for about one year, tried every software/speed related fix, nothing worked. Went back to list of Disney Plus compatible X1 boxes and switched to a XG1V4 no more freezing

user_c2eq10

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10 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Hello @eph221 Thanks for reaching out to us here on Xfinity Forums. Sorry you have been dealing with the phone issue for quite some time it sounds like. For that particular issue we will need to open a ticket with our Corporate Mobile team to have th

XfinityMatthew

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10 hours ago

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Prompted to return equipment but have no equipment to return

I upgraded my account. Comcast gave me a separate account number etc. Frankly, it's been a nightmare because one account has my old information, the new account has my new account minus the cell phone account that was supposed to be free--you charge me every month on my cell phone account. But now y

Question

Prompted to return equipment but have no equipment to return

I upgraded my account. Comcast gave me a separate account number etc. Frankly, it's been a nightmare because one account has my old information, the new account has my new account minus the cell phone account that was supposed to be free--you charge me every month on my cell phone account. But now y

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Customer Service

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I can try swapping the HDMI cable the next time the problem occurs. I don't believe the cable is the problem since restarting the DVR box has fixed the issue thus far.

mjh5

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10 hours ago

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No sound for our TV connected to Comcast DVR cable box

For the last few days our TV has no sound. The TV is cable connected via a comcast DVR box. I wonder if I need to exchange the DVR box. The TV sound works for other HDMI ports such as for Roku and DVD player. Thus far restarting the DVR box has fixed the problem, but it seems to happen more often. P

Question

Hello @user_6og1cw, I can certainly see how that would be conflicting information. If you are currently experiencing a soft disconnection of service the only paths to restore service would be making a payment for the past due amount, setting up a pay

XfinityJustinM

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10 hours ago

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Services shut off

I was told by a live agent my services would not be shut off I have the screenshot ! But my services were shut off

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Services shut off

I was told by a live agent my services would not be shut off I have the screenshot ! But my services were shut off

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Customer Service

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user_z9jeu0, If you have an Xfinity Mobile Unlimited plan, you still have a set monthly data limit. Once you exceed that limit, your speeds may be reduced, and you may be charged extra fees depending on your plan type. To confirm, does your Xfinity M

XfinityAmira

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11 hours ago

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current Mobile bill

what is $120 excess charge for?

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