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Thanks for the reply, I just sent a DM over to "Xfinity Support" as you requested.
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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Statement history incomplete
My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab
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Billing
I have been trying a few things. I factory reset and still get the same error messages. I unplugged my router and just plugged the modem into my PC. I didn't experience any drops but those errors in the event log still persist. I have an appointment
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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AC4444 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
Question
@stamk0328 Thanks for the reply! I'm sorry you're in the same mess. Let me know if you get anywhere with Xfinity Mobile support. I called in and was connected with the cancellation department (aka retention dept, maybe?) and they told me they would
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
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Speed does not match the plan
While I am paying for gig speed I have yet to see it on the speed test site. Yes I am using wired devices not WIFI to run the test. Also my owned modem was upgraded to the recommended by Xfinity ( Arris Surfboard S33) is showing critical error's. 02/19/2026 17:18:15 Critical Config File Rejected due
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Construction Services Dry Utilities
Need to set up dry utilities for future connections for new development. How can I contact construction services department?
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Internet para RV
Recientemente me mudé a una RV temporalmente está mi casa en construcción hay una manera de tener internet en mi RV? Necesito el cable coaxial!
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Customer Service
Construction Services Dry Utilities
Need to set up dry utilities for future connections for new development. How can I contact construction services department?
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Customer Service
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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Billing
The purpose of our forums is to share information on ways to resolve issues that would help the community members. Providing us with power levels on the modem along with troubleshooting tips you've taken assist the other folks in determining a resolu
Constant outages and no way to reach support or a live representative
I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can hel
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Recursive UI Loop on Unsubscribed/Unauthorized Channels - Logic Failure
I am reporting a persistent Software Logic Bug on my X1 box. When accidentally tuning to an unsubscribed channel, the system enters an infinite authorization loop. The Bug: Instead of providing a single 'Unauthorized' message with an automatic return to the previous channel, the UI immediately re-tr
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X1
user_qg8zfe That does sound frustrating, and we appreciate you stopping in for help with these disconnects. If you are still having issues, I would appreciate the chance to take a closer look at your connection to see what may be the cause for you. I
Internet keeps dropping
Every 10-30 minutes over the past 5 hours, my internet connection drops. It stays disconnected for a few minutes and then comes back online. The xfinity app always says everything is fine and there are no service outages in my area, yet all my devices disconnect and the internet is clearly gone. The
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Hi, Yes, all of the previously unavailable options are now back. Thank you.
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
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I encountered this just today. Went for a plan to get internet and mobile, forgot that my bureaus were on freeze and got a decline at the phone stage. Unfroze all 3 bureaus after I left work and tried again, same decline. They said some mumbo about c
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Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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