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Hi there, @user_5b7689! Thank you for taking the time out of your day to reach out about lowering your monthly rate. We are happy to take a look and see what is available. We like things at your fingertips so you can also look at plan options and mak
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from
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Moved to Customer Service as this has nothing to do with Accessibility/disability.
blurry picture off and on
swapped out for a new cable box. keeps saying to check cable connections, which I have and restarted a couple times. Now have no picture, trying to set up new remote with new cable. could you please help. [Edited: Personal Information]
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@Again Thanks for the clarification. BTW, this might be OT, but is there some sort of capacity limitation on the length of a topic? When I opened this through the topic list, neither my question nor your reply were on there. But when I click
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Accepted Solution
Moved to Customer Service as this has nothing to do with Accessibility/disability.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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Hello @user_2axk5j, Thank you for taking the time to reach out on our community forum. Did you attempt to activate Peacock on the new account with a new email address instead?
Move my peacock subscription from old xfinity account to new account
Peacock will not activate with my email address because when I moved the email stayed with the old account instead of being moved with it.
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Currently have a XB8 modem but the amount of devices and as well as the speeds I’m currently getting aren’t what I’m being promised even factoring in the amount of devices on the network.
XB10 Availability
Hello I’ve been on the hunt for an XB10 for some time now. I have the Gigabit x2 Plan in the Chicagoland area, I’d say I meet all the qualifications for one but talking to customer service on the app has brought me no luck. Hoping to get help from an official Xfinity team member!
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Thanks for meeting us here in our community about your excitement for our XB10, @AlexRTG. We're happy to hear you'd love to get one. They may not be widely available in your area yet. If you meet the criteria, you would be eligible. What modem do you
XB10 Availability
Hello I’ve been on the hunt for an XB10 for some time now. I have the Gigabit x2 Plan in the Chicagoland area, I’d say I meet all the qualifications for one but talking to customer service on the app has brought me no luck. Hoping to get help from an official Xfinity team member!
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No bridge option
I am using a XB7 model with no option for bridge mode I would like to request an updated model where I can use bridge mode
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Customer Service
@penguinmedic Need my TV to stay ACTIVE!!I'm really tired of the non-answer that Comcast keeps giving about this [Edited: "Language"] feature. The issue MANY of us are having is that our tv goes inactive on its own without some kind of intervention
NOT xfinitys decision
Need my TV to stay ACTIVE!! I'm really tired of the non-answer that Comcast keeps giving about this [Edited: "Language"] feature. The issue MANY of us are having is that our tv goes inactive on its own without some kind of intervention from us. All Comcast does is keep pointing out that there are tw
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Good evening @user_nfrie8, and thank you for reaching out on our Community Forums with your collections notice concerns, we appreciate you bringing this to our attention. We're happy to investigate your concerns further and help get this sorted out.
Sent to collections…Account is still open?
Hello, In July 2025 I have moved and had my services moved to my new location. Due to unexpected expenses I called Xfinity to set up a payment plan. I was told by a representative that I was able to upgrade my internet services to update my billing…. Fast forward to 2026 and Comcast unknowingly sent
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user_paj4vg We absolutely can ship individual remotes. There is usually a one time shipping charge of $5.95 for a remote. But some areas may have free shipping promos. If you need an address change on a shipment that change needs to be made by an age
Could not get remote to ship?
Requested new remote through virtual agent. Was told this would ship with $0 shipping fee. When I needed a correction to shipping address and spoke to an agent they told me the virtual agent was incorrect and I could not get a remote without a box. It would also cost $14. They stated the virtual age
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We appreciate you reaching out to our team here in our community, @user_zcf729, about the concerns with the billing for the watch. We'll have to take a closer look for you. Please send us a Direct Message with your full name and complete service addr
Billing
I talked to multiple agents and even supervisors today and no one seems can fix my billing issues. Two watches delivered on January 21st, one was delivered back to facility due to duplicate order. Here’s the tracking number [Edited: "Personal Information"]. Delivered to your facility January 23rd. I
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You're welcome, sent the message.
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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@XfinityJon i just sent it
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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XB10 Availability
Hello I’ve been on the hunt for an XB10 for some time now. I have the Gigabit x2 Plan in the Chicagoland area, I’d say I meet all the qualifications for one but talking to customer service on the app has brought me no luck. Hoping to get help from an official Xfinity team member!
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Customer Service
Accepted Solution
Thanks for working with our team to fix the concerns on your account, @mydobbins! Our Xfinity Membership team had to get involved to fix the Peacock concern. They added a special code to your account since the Reward was not showing for you to redeem
Need Help With Missing Credits, Incorrect Charges, and Unresolved Promotions
Hello, I’m hoping someone can assist with several ongoing account issues that I have been unable to get resolved through chat or phone support. 1. Missing Credits In September 2025, I had a security system installed. Due to multiple service problems, I removed it and returned the equipment to an Xfi
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Move my peacock subscription from old xfinity account to new account
Peacock will not activate with my email address because when I moved the email stayed with the old account instead of being moved with it.
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Customer Service
@user_5swga3 Are you still paying that extra $5 a month to Yahoo to get rid of ads? You can get an ad blocker for your browser [I have FireFox and have a specific yahoo ad blocker], so that you can avoid those ads and the $60 per fee.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
Moved to Customer Service as this has nothing to do with Accessibility/disability.
Again
commented
15 hours ago
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Remote control
Lost my remote control
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