Xfinity Community Forum

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Cancel my internet

Hello, I need cancel my internet.

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Customer Service

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@XfinitySean have you noticed this on any other devices in the home? No Do you still experience issues if the PS5 is connected directly to the XB8 via ethernet? Yes

user_zihba8

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6 hours ago

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Constant high ping/latency on PS5 using ethernet and WIFI

As title says. I am experiencing high ping/latency on all games on ps5. I have the xb8 modem and the 2Gig plan. I have TP Link Deco mesh acting as a router connected to the Xfinity modem via Ethernet and have bridge mode on and checked with their support team and everything is good from their end. I

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I have no sattelite message on TV

There are stations on the menu says signal loss and stations are grayed out. On bottom of TV I'm receving message no sattelite service. It's been on all night

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Channels and Programming

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How do I get the wireless 1GB Xfi gateway that is included in my City View Farms Bulk apartment agreement?

I live at City View Farms in Franklin, Indiana. They have a BULK internet agreement for all the apartments that includes GB internet with a wireless Xfi gateway. I went to the local store (Greenwood, Indiana) last week and they changed my internet service but I did not get the Xfi wireless gateway t

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Customer Service

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No problem, @user_ruk241! I will send you a new one right away.

XfinityJamesC

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6 hours ago

to the conversation:

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Early Termination fee

Subject: Incorrect Early Termination Fee Hello, I am requesting urgent assistance with an Early Termination Fee (ETF) that was incorrectly applied to my account. In February, I moved to a new residence. As this address is not serviceable by Xfinity, I was explicitly told by a representative that I w

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I received no response to my DM which contained the requested information.

user_ruk241

replied

7 hours ago

to the conversation:

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Early Termination fee

Subject: Incorrect Early Termination Fee Hello, I am requesting urgent assistance with an Early Termination Fee (ETF) that was incorrectly applied to my account. In February, I moved to a new residence. As this address is not serviceable by Xfinity, I was explicitly told by a representative that I w

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@PhillipTheo Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the concern if you were trying to lower your bill, but ended up seeing the opposite. Our team is happy to look into this further for you

XfinityBillie

commented

7 hours ago

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Plan change and billing not correct

I've been an Xfinity customer for about 5 years. Yesterday I tried to change my TV Ultimate plan to a lower cost plan and everything went smoothly until I got finished and it said my new bill was about $50 more than my old high plan!!!. My old cost we $309 per month, and now instead of a lower cost

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Thank you for touching base with us, @user_ruk241! We responded to your direct message yesterday and asked for some additional account details. Please let me know if you did not receive that message, for some reason, and I will try again right away.

XfinityJamesC

replied

7 hours ago

to the conversation:

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Early Termination fee

Subject: Incorrect Early Termination Fee Hello, I am requesting urgent assistance with an Early Termination Fee (ETF) that was incorrectly applied to my account. In February, I moved to a new residence. As this address is not serviceable by Xfinity, I was explicitly told by a representative that I w

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user_j0mg2l We can take a look at your account and make sure everything is correct. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon

XfinityPeterH

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7 hours ago

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Peacock activation “something unexpected happened”

I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.

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Plan change and billing not correct

I've been an Xfinity customer for about 5 years. Yesterday I tried to change my TV Ultimate plan to a lower cost plan and everything went smoothly until I got finished and it said my new bill was about $50 more than my old high plan!!!. My old cost we $309 per month, and now instead of a lower cost

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Customer Service

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@XfinityAmandaB I have tried to activate both on the home network and using mobile data

user_j0mg2l

replied

7 hours ago

to the conversation:

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Peacock activation “something unexpected happened”

I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.

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Direct Message sent as requested

user_ruk241

replied

7 hours ago

to the conversation:

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Early Termination fee

Subject: Incorrect Early Termination Fee Hello, I am requesting urgent assistance with an Early Termination Fee (ETF) that was incorrectly applied to my account. In February, I moved to a new residence. As this address is not serviceable by Xfinity, I was explicitly told by a representative that I w

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Last channel watched settings

Since Xfinity changed the last watched option from 10 to 5 channels (Roku), when activated, the channel selector stays on the channel currently bring watched. It used to, automatically, (when activated) appear on the last channel watched. As an example, when I am watching channels 809 and 810 (809 a

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Xfinity Stream Website

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Hi there, @user_66oaqc! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your installation. We can certainly review the work order and reverse the visit charge if need be and associated credit if any. As

XfinityFrank

commented

7 hours ago

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Billing Dispute: $100 Tech Fee for Outside Mainline Repair

I am requesting a refund for a $100 technician fee (Account Ending in 3731) When I moved into my new home in late December, Xfinity confirmed the house was service-ready. However, my self-install failed. After multiple missed appointments by Xfinity technicians, a tech finally arrived and confirmed

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Re: "...Membership qualifies for free Peacock Premium yet Xfinity will not let me activate."

Same problem here, but no help from the un-assistant and no link I can see to send a direct message

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Customer Service

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Billing Dispute: $100 Tech Fee for Outside Mainline Repair

I am requesting a refund for a $100 technician fee (Account Ending in 3731) When I moved into my new home in late December, Xfinity confirmed the house was service-ready. However, my self-install failed. After multiple missed appointments by Xfinity technicians, a tech finally arrived and confirmed

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Billing

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bertclo Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to here that you have been having these consitent issues with your TV box and we are here to help. Is this still an ongoing issue even aft

XfinityJorge

commented

7 hours ago

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X1 box freezes

My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi

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Thank you for clarifying, @user_n0gb4r. We may need to do a little digging to find out what's going on here. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address

XfinityJamesC

replied

7 hours ago

to the conversation:

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some

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Yes, I am using the same email account.

user_n0gb4r

replied

8 hours ago

to the conversation:

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some

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Yes, I am using my previous email

user_n0gb4r

replied

8 hours ago

to the conversation:

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some

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