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Requesting Removal from Community Forum
Please remove me from this Community Forum. I am user: user_yvcb75
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Getting Started
My old comcast email
My old comcast email ha sbeen blocked and I cannot access it any longer - help
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Sign-In and Account Management
Cancel my membership
I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.
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Sign-In and Account Management
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Deceptive selling practices and the lacks ownership and accountability of their mistakes
In February I called Xfinity looking for promotions to reduce my every growing monthly bill. I was offered a "special promotion" that reduced my bill by about $25. It included all my existing services, an increase in Internet speed, a better version of Peacock, a free new iPhone 17, and a 2-year fre
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Customer Service
Good afternoon @user_mapwq8. At this point, we'd like to move this conversation into a private message, so we can review your account and work towards a resolution. If you could send our team a direct message with your full name and full address, we
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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Thank you. Once canceled, I did a careful analysis of the logs and connections on my modem. The connection has been up for 4 hours now and for the OFDM PLC channel 33, there have been 482 *million* corrected errors and 2586 uncorrectable errors. Some
My service is back up and don't need a technician
My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?
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Need help lowering bill
I signed up for a promotion deal in 2024. The time came for the price to go up but $135 from $85 is ridiculous especially when i paid for the Gateway in full to avoid rental fees. Not only has the price went up the service got worse. Videos never buffered during the promo period now videos randomly
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Billing
@FrustratedInNY, Sounds like a plan! Please let us know if they were able to get you taken care of.
Creating an Online Account
I have attempted to help my mother create an online account so that she can access her services, pay a bill, etc. She is older and does not have a mobile phone so I cannot get past the second screen of "create an xfinity id" because it asks for a mobile phone. I have chatted twice with an agent, bot
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Hi @user_9bd096, and thank you for taking the time to reach out to us on our Xfinity Community Forum! I apologize hearing how much this has impacted you, especially during outages. I completely understand how frustrating that must be. At this time,
Xfinity mobile cell signal booster?
The xfinity mobile cellular signal in my area is terrible, always has been. I've done everything suggested at https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal?linkId=125084615, other than #3 (use a cellular booster); the other options did not help. Very inconvenient when w
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Hello, @user_3d020d thank you for reaching out over Xfinity Forums. That is a great question regarding why would a loyalty discount expire. Like promotions, loyalty discounts are only good for a certain time period (from experience typically 1 year).
Loyalty Discount
My loyalty discount expired and my monthly bill went from $36 to $95. Why would a "loyalty discount" expire when I had no intention of changing internet provider until my charge increased? Is there any way to have the discount applied to my account again? Otherwise this may be out of budget and I wo
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@user_397fc9 Hello! Thank you for reaching out, I just want to confirm with you, You are wanting to cancel your services with us and returned your equipment? When did you close out the account?
Ended months ago
Listen I told ai, and gentlemen on the phone that I'm canceling my monthly xfonirt, I even returned the box. I mental get a clue, but still I've been charged for months I never used the service, I'm willing to do a payment pay to my off anything I owe but he way u guys are doing this is insane. Do u
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user_xenvk2W0778, hello there and thanks for reaching out. I can definitely understand why you're frustrated, especially with the NFL season approaching and uncertainty around channels you enjoy watching. Contract negotiations between TV providers an
what a disappointment
you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going thr
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@user_dhesvi You keep posting personal identifying information in a public forum, something you really don't want to do. Follow Richard's instructions to send a direct message which is a private area so that he can get your information
Refund
I have been on the phone for hours over the last two months and all I get are people who barely speak English and make these promises but never give the credit. I was charged for MLB on my May 1, 2026 bill $149.99 plus taxes. I never ordered this product nor do I have it. I have loads of documentati
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I will reach out to the assurance team. The other link is for giving me permission in an already established account...which she does not have. again, frustrating. Thank you for the other info ChelseaB
Creating an Online Account
I have attempted to help my mother create an online account so that she can access her services, pay a bill, etc. She is older and does not have a mobile phone so I cannot get past the second screen of "create an xfinity id" because it asks for a mobile phone. I have chatted twice with an agent, bot
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Hey there, @KJFM30, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile app. We would be happy to help you get your Xfinity Plan updated with the correct equipment. I see you sent over a Direct Message, and we will continue t
I cannot get the mobile app
My roommate moved out and I need to switch the router over to my xfinity plan but I cannot find a way to do this as I do not own a smartphone and therefore cannot get the mobile app. The assistant is worthless as it cannot conceive of someone not having a phone, and I cannot find a way to get in con
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Service fee
Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha
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Billing
Thank you, @user_dhesvi for sharing that information with us. We definitely want to make sure your privacy is protected. Since we’re on a public forum, we kindly ask that you do not post any personal information here in public. When you’r
Refund
I have been on the phone for hours over the last two months and all I get are people who barely speak English and make these promises but never give the credit. I was charged for MLB on my May 1, 2026 bill $149.99 plus taxes. I never ordered this product nor do I have it. I have loads of documentati
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Hello @FrustratedInNY, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Manage user roles and permissions on Xfinity accounts and if that is not helpful, we woul
Creating an Online Account
I have attempted to help my mother create an online account so that she can access her services, pay a bill, etc. She is older and does not have a mobile phone so I cannot get past the second screen of "create an xfinity id" because it asks for a mobile phone. I have chatted twice with an agent, bot
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Hi user_74wzvz, thanks for reaching out here on the community forums! We're happy to help where we can, but provide some more detail about the block you're running into, such as any error messages/codes you're receiving and if you're trying to access
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My old comcast email
My old comcast email ha sbeen blocked and I cannot access it any longer - help
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