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Hello, @user_21ch1u. I can understand you concern, and I am glad you came to the Xfinity Community Forum for help. Our team is here to do whatever we can to get this resolved for you, and it would be my pleasure to help us all get started down the ri

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Device Malfunction

my wife's device completely stopped working before her contract was over and before the device was paid off. It was still under manufacturers warranty and Samsung, as well as xfinity would do nothing to help. We are in an emergency and need a device NOW in order to handle everything we are obligated

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user_od4x75 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and notify our Maintenance Team of the downed lines. Please send a Direct Message with your full name and address. Here are in

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Pole hit by my office

A pole was hit by my office. the pole was replaced and DTE said they fixed their wires. The downed pole is still laying on my property with wires attached that are laying on the ground. DTE said to contact comcast and AT&T. At&T was easy, they are sending someone out. I have had no luck reaching out

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Log into my email

Can't log into my email

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Accepted Solution

Router not delivered

Hi we got a text saying our wifi router was delivered last night but it never showed up, what should we do? For service at [Edited: "Personal Information"].

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I never got a notice to change mine to yahoo. Do you know if everyone did?

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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12 hours ago

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Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

12 hours ago

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Pole hit by my office

A pole was hit by my office. the pole was replaced and DTE said they fixed their wires. The downed pole is still laying on my property with wires attached that are laying on the ground. DTE said to contact comcast and AT&T. At&T was easy, they are sending someone out. I have had no luck reaching out

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@user_r7e7qz Thank you for making us aware of your experience with this iPad offer. I would be more than happy to review your account to see what we can do to help sort this out with you. Please send a direct message by clicking the chat icon in the

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Free ipad and promotion scam from Xfinity agent

I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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12 hours ago

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Failing Xfinity Home Smoke Detectors and no plan for replacements!

After cancelling these smoke detectors from their product line more than 2.5 years ago, there still is no apparent plan to bring them back to market. For a provider to abruptly stop selling these life-safety devices without a plan to reinstate them is woefully inadequate. Although Xfinity claims the

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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12 hours ago

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Router won’t connect to internet after service transfer

I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo

Question

peaches2165 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the line was blocked improperly. Here is a link you can use to find instructions on how to get this fixed! (https://www.xfinity.com/support/art

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Legit numbr spam blocked from LANDLINE

My sister's phone number was blocked today as spam on my LANDLINE. Yesterday the number was verified but today blocked as spam. How do I make sure that this particular number is never blocked by spam? This is most disturbing. Thanks Peaches

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CANCEL HBO

PLEASE PLEASE PLEASE CANCEL MY HBO MAX ACCOUNT [Edited: Customer Information]

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@user_qrx2si I would be more than happy to help you process this transfer of ownership for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity S

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Transfer account ownership form

Edited need a transfer of account ownership form emailed to each of us so we can complete the request emailed to each us regarding this request. No form was attached to the email only instructions to do so. We need the form . regarding address Edited

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@user_k0x9x9 - Congrats on hitting the Platinum tier! It’s a great perk, but it’s a known quirk that the Peacock reward doesn’t always "pop" into the dashboard immediately after a tier change. Because you are likely in a "pending" s

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Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

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@user_250c50​ I currently am dealing with same experience with "supposedly" free iPad.  I had only called Comcast/Xfinity to change my billing to reduce cost.  While on phone with the rep we got a new contract and lower price all worked out

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Free ipad and promotion scam from Xfinity agent

I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S

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Ultimate tv package vs new tv premium package

I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?

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user_k3xnuw Hi there! Thank you for reaching out to us here on our Community Forum. Do you see this error when trying to use the Peacock App and on the Peacock streaming site?  

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Xfinity Peacock Activated but not working

My Peacock premium subscription is "Activated" but it's not actually working on my Peacock account. When I try to "unlink account" to reset, it gives me an error message. I've been getting this error message for months. None of your live agents have been able to help me and I even spoke to a Peacock

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