Xfinity Community Forum

Customer service issue at the bel air Md location

Me and husband came to this location at 7:40pm 20 mins before close and the bald employee refused to help due to the time while the African American guy is sat in the back corner giggling about our issue and all they had to do was a phone number swap. Unacceptable customer service

Question

•

Customer Service

12

1

0

@user_jn4fyi @EG so are they saying that bridge mode just won't happen or is that still in the works? Your guess is as good as mine....😑

EG

replied

6 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Hi there! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience. This is definitely not how we want things to go, and would be more than happy to help get a solution in place. Please send a direct messa

XfinityFrank

commented

6 hours ago

to the conversation:

0

Formal Complaint Regarding Deceptive Billing Practices

To the Xfinity Executive Customer Support Team, **RE: Formal Complaint Regarding Deceptive Billing Practices – Initiated June 25, 2026** I am writing this formal complaint to express my deep frustration regarding the deceptive interactions I have experienced with your team since yesterday, June 25,

Question

U

Xfinity Support

I need to stop my NOW service on July 5 2026. I have called and asked the AI assistant and neither routes have provided any support. Please confirm my service will be canceled and my account will be deactivated.

Question

•

Customer Service

15

1

0

Hello @Brinflakes, thank you for taking the time to leave a post. Sorry you’re dealing with this; it’s understandably concerning to receive notifications tied to someone else’s name and address, especially after you’ve tried

XfinityMarshante

commented

7 hours ago

to the conversation:

0

B

Another accout is using my phone number

I received a notification of service interruption on my cell phone about a service interruption at another address. The message was from a legitimate Comcast number and was referring to me by a very different name and address. I contacted Comcast security assurance for help. They claimed to have rem

Question

U

My xfinity service keeps going out every two weeks

Why is my xfinity keep going out every couple of weeks? My signal is excellent!

Question

•

X1

10

0

Formal Complaint Regarding Deceptive Billing Practices

To the Xfinity Executive Customer Support Team, **RE: Formal Complaint Regarding Deceptive Billing Practices – Initiated June 25, 2026** I am writing this formal complaint to express my deep frustration regarding the deceptive interactions I have experienced with your team since yesterday, June 25,

Question

•

Billing

16

1

0

U

Removal of cable drop

Looking to request the removal of a cable drop. The address is a different address than my own. It is for my father's home who is a former Xfinity customer. The line is low in the yard and the box attached to the house is falling off.

Question

•

Customer Service

11

1

0

U

cloudflared tunnels FTW.

user_jn4fyi

replied

7 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

B

Another accout is using my phone number

I received a notification of service interruption on my cell phone about a service interruption at another address. The message was from a legitimate Comcast number and was referring to me by a very different name and address. I contacted Comcast security assurance for help. They claimed to have rem

Question

•

Customer Service

11

1

0

U

I promise you that you have not eliminated Double-NAT. Also, I’m not sure how your setup does DDNS, but if the DDNS works by reporting the router’s WAN IP, it will not work… which is what mine does. DDNS on my reports a 10. address in the priv

ugaguy2010

replied

7 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

U

DDNS actually works fine. It doesn't try to register the WAN IP directly from the firewall. At least on my pfsense setup. Double NAT would imply the 1st device is doing NAT. When you DMZ, it does not. All traffic passes cleanly and WAN connections in

user_nfp9v8

replied

7 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

U

I'd love for them to see the rules that I have setup in my UCG. I have several VLANs, blocking rules for various traffic type for my kids.... till they have that level of functionality, I'll laugh at these responses.

user_jn4fyi

replied

7 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

U

Peacock Unlinked

I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new

Question

•

Channels and Programming

10

0

U

@EG Yes, I’ve seen and heard a bunch of their excuses… “Our gateway is superior… no customer needs any other router.” ”Our gateway is a pure router - so it doesn’t need bridge mode.” Their justifications are quite pathetic actually. Every basic

ugaguy2010

replied

7 hours ago

to the conversation:

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

U

@EG so are they saying that bridge mode just won't happen or is that still in the works?

user_jn4fyi

replied

7 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

@ugaguy2010 I realize that. It's just a workaround to lessen some of the pitfalls. It's not a miracle cure. The XER10 is a straight router. There is no cable modem component as a combo gateway device has. I guess they felt that it didn't nee

EG

commented

7 hours ago

to the conversation:

4

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Greetings, @user_7oxs18! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your security system, but you have defin

XfinityJamesC

commented

7 hours ago

to the conversation:

0

U

Replaced battery and Home Screen still states low battery

Hi.. replaced battery in sensor and waited 5 minutes in between changing and Home Screen still states low battery

Question

U

@EG just to be clear so Comcast has no excuses… DMZ does NOT eliminate double-NAT. NAT from the public IP address to your router’s LAN IP still occurs. Your router still sees a LAN IP address as its WAN IP address. DMZ does lessen the negati

ugaguy2010

replied

7 hours ago

to the conversation:

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Confusedo1 Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, are you saying you should receive $300 off of 2 smart watches? Do you have an email with the promotion you were advised of? The issue you mentioned with

XfinityBenjaminM

commented

7 hours ago

to the conversation:

0

2 Free Smart watches for bring a Platinum member

I was called about a promotion for 300.00 off 2 free Smart watches. I went to the store and I purchased them I'm still not receiving my promo credit for both watches I'm being billed. Then I was told by a Representative in the store when I was only going to buy 1 that if I buy 2 her Manager told her

Question