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Darn echoes........ 🙄
wifi compatability
I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?
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@BruceW I pressed Enter on the Yahoo Mail link, then entered my Comcast email address. Then I pressed Next and I got, "Sorry, we don't recognize that email address". I know it's a valid one, so I'm not quite sure what happened there.
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Why no Xfinity stream app for Google tv?
When is Comcast going to have an Xfinity stream app compatible with Google tv?
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Xfinity Stream Website
50% Off iPad
Yep! They tried to get me just now for a %50 off pad to save money!
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Customer Service
Xr15
Please design a new remote the Xbox 15 remote is the worst remote you guys have ever put out the buttons are stiff and hard difficult to push especially if you have arthritis. This is the longest I've ever had to go with the same remote without a new model coming out. Almost makes me feel like getti
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X1
... All JAWS seems to say is "Xfinity Logo" ... I'm not very familiar with screen readers and know nothing about JAWS, but there are three links on the "emailMigration" screen: a button labeled "Get started" points to https://mail.yahoo.com?src=comc
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Yep! They tried to get me just now for a %50 off pad to save money!
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Why do you want a private message? Just go ahead and respond, I'm waiting!
FIX THE SPORTS ZONE APP
To the People who are in charge of this SPORTS ZONE APP" please fix the issues. I Dont understand why theres so many problems.. So on mine today Oct. 14th 2025 I have teams picked for "MY LIST" I follow The Houston Rockets and they were on my list, I even get a reminder when there coming on but, Ive
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Concern moved here to the Billing help section.
bill increase
I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
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Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
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Devices
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Intermittent Internet Speed Degredation
I pay for 1000mg internet speeds but for several months now I have had intermittent issues with degraded speeds usually in the 10-50mg range. Wired is generally 30-80mg. The issues seems to be the most prevalent at night but I have also seen this issue in the afternoon and several hours past midnigh
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user_0loj2a Thanks for reaching out to us here with your questions! The Xfinity XB7 gateway supports Wi-Fi 6 (802.11ax), allowing it to work with newer devices and provide faster, more efficient connections on the 2.4 GHz and 5 GHz bands, but it does
wifi compatability
I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?
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@radtek Sounds like a plan, if you do not renew it, it will end once the promotion does. And if at any time you would like assistance cancelling it, please let us know.
Peacock Premium
I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.
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@XfinityThomasC I need to get my monthly charges lowered
Customer service live person
I need to speak to a real live person. I have been trying to connect with a live person for now over a month
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@XfinityAirelle I am having the same issue. I traded in my phone for the iphone 17 pro and upgraded to premium unlimited, and the promotion said I would get the iphone 17 pro free over 24 months. I have not received any credits and I have paid 4 bil
Discount on New iPhone17 Not Given
I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty store chat assistant with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state: "Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new elig
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@user_d1xoc1 waiting on a response currently
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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The only wired 4K box is the XG1v4 DVR. Y put can try a store, order over the phone, or order through this forum. You'll need an invite to DM from an agent here.
BIslander
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14 hours ago
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Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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