Xfinity Community Forum

user_bgqx9t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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12 hours ago

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Pedestal Damaged

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

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Pedestal Damaged

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

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Customer Service

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We are glad to hear you found what you were looking for, user_dowt9o, can we assist you with any other questions or concerns?

XfinityJeffB

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12 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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user_u0523j Comcast NBCUniversal has deep connections with the military community. Thousands of our teammates have and continue to wear the uniform, starting with our founder, World War II Navy veteran Ralph Roberts. It’s o

XfinityAirelle

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12 hours ago

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Military discount

How do i apply for a military discount.

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Greetings, user_94vleh! We appreciate you posting on our XFINITY Community forum. You have reached the right team to assist you with your cancellation concerns. Please send our team a direct message with your full name, the name listed on the account

XfinityNatalie

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13 hours ago

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Cancel service

Need to cancel service

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@user_0vbveb Congrats on your Smartwatch! One of my fave devices we have. Please check out https://www.xfinity.com/support/articles/how-to-activate-apple-watch This has detailed instructions on pairing and set up please let me know if this is of any

XfinityKam

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13 hours ago

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I am trying to setup my new smart watch

Smartwatch Help with set up a new number thank you

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Hey there, user_0rf7cw! We appreciate you posting on our XFINITY Community forum. We never want you to have an experience that falls short of what you deserve. Your experience is important to us. We can certainly take a look into this for you. Please

XfinityNatalie

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13 hours ago

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Chronic Daily Outages Since Jan 1st - OSP/Maintenance Required

I have been experiencing many daily outages so far this year. We are nearly three months into 2026 and my service remains unstable. A home technician has already cleared my inside wiring, and support agents have confirmed an outside line issue, but it has not been fixed. I am also being blocked from

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@EG thanks so much!

user_tdvyfv

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13 hours ago

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Just need it connected?

Its been months. I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the law

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Unexpected increase in bill

I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that

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Billing

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Hello seattle4sports, thank you for reaching out here in our Xfinity Community forum. I know our baseball fans are committed to the season, starting with spring training, so access as soon as possible is a must. I would be happy to check your a

XfinityJeffB

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13 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Cancel service

Need to cancel service

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Sign-In and Account Management

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@XfinityDuron This issue has not been resolved and no one has reached out to me regarding this unfulfilled incentive. I feel as though I’ve been mislead by Xfinity by everyone to whom I have spoken concerning the incentive debacle. It would be nice

vbb34c

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13 hours ago

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Bring your own device incentive

We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email

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@Danielchi This is something I would like to look into for you, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this

XfinityKam

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13 hours ago

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Outside cable box damaged, needs repair

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

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Hello @user_26n1a7 Thank you for taking your time to create this post here in Forums. What a great question! It depends on what you mean by phone, if you are referring to our landline. For added security on a landline, Xfinity offers features such as

XfinityKam

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13 hours ago

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security on phone

i want to know since xfinity is my phone do i have security ? like norton or something ? to protect me ?

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Chronic Daily Outages Since Jan 1st - OSP/Maintenance Required

I have been experiencing many daily outages so far this year. We are nearly three months into 2026 and my service remains unstable. A home technician has already cleared my inside wiring, and support agents have confirmed an outside line issue, but it has not been fixed. I am also being blocked from

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Customer Service

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Hello @guinnessfc, you have come to the right place for help! The pictures will be a big help in getting this in front of the right team. Please send our team a direct message with your full name, the name listed on the account (if different), and th

XfinityJustinM

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13 hours ago

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How to submit claim for lawn repair after Xfinity Crew damaged lawn

Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T

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Outside cable box damaged, needs repair

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

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Customer Service

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Beware of fraudulent sales tactics and customer service that promises to help only to leave you waiting hours for a resolution

In February I changed my service to Internet only. While trying to lower my rate, the sales person pushed me into a free Apple Watch and service to it saying it would be basically free and deducted from my internet price as a package to bring my rate lower. I agreed after specifically asking if I co

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Getting Started

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user_m2dprm Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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13 hours ago

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HORRIBLE CUSTOMER SERVICE

To Xfinity Management: I am filing a formal complaint regarding the unacceptable service I received as a new customer. Within my first week of service, I contacted support because my local channels are not appearing on my Xfinity Stream app. Instead of resolving this issue, the representative spent

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How to submit claim for lawn repair after Xfinity Crew damaged lawn

Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T

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Customer Service

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