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@XfinityEricB Darn echoes....................
Interruption of internet
My wifi keeps going in and out. Do I need to replace the tower again? It seems like I just replaced it.
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Happy to check out some on options our xFi pro. That is the best and most cost-effective solution to fill in any dead zones in the home. Could you please send our team a direct message with your full name and full address? Our team can most definitel
WiFi Evaluation Needed
Currently experiencing dead spots in home with constant buffering. How do I sign up for the 14 day evaluation for the free WiFi Boosters? Or as a long time customer am I automatically eligible?
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@XfinityJeff No, I haven't tried that and don't know how to do that. Can you please walk me through it? If I do that, will we still have all three networks?I also have been trying to troubleshoot with Blink and I turned off the Xfinity Gateway and u
Blink sync module
My Blink cameras and doorbell were working fine before we switched back to Xfinity internet. I got the cameras connected but not the doorbell. Thought maybe it was dead and ordered the newest doorbell camera which came with a sync module. I have stayed on the phone with Blink for way too long and it
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi Evaluation Needed
Currently experiencing dead spots in home with constant buffering. How do I sign up for the 14 day evaluation for the free WiFi Boosters? Or as a long time customer am I automatically eligible?
Question
Hi Thomas, Thanks for your response. I just sent a DM per your instructions.
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
Question
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
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Your Home Network
CoAussieMom Thanks for reaching out and letting us know. Are these devices such as smart plugs, cameras, thermostats, etc.?
Previously Connected Devices continue to go offline
Ever since switching to Xfinity/Comcast, numerous devices that were once linked and connected through internet are either continuously offline and won’t reconnect, or if I reset everything from router to devices, they are not ‘found’ to connect.
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"Opt Out from Direct Messaging" is not checked and still do not see the DM option
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
Question
Hello, @Luckyword1 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
Question
I need English not Spanish
I keep seeing the xfinity email home page in Spanish. I went to settings & I am supposed to be in English. My married name is Spanish but I do not speak or read Spanish!
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Customer Service
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
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Billing
Greetings @ASGeorge712, and thank you for posting to the Xfinity forums, also thank you @EG for moving the post so that we would be able to respond, I hope you are both having a good day so far. Thank you for bringing these low hanging lines to our a
Can someone come out and fix the wires coming into my house?
There are FOUR coax wires coming from the telephone pole to my house, they are hanging so low someone is going to hurt themselves. This message serves are written notice. If anyone hurts themselves in the future and sues me, I will be suing Comcast for damages. You have been notified. I am requestin
Question
Hello, @user_1gqouh you not have direct messaging enabled. Go to your profile pic and click for the dropdown menu. Select "Profile Settings". Then scroll and uncheck the box "Opt Out from Direct Messaging". Send a DM if that works.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
Question
user_l3nmz4 Thanks for reaching out to us with your interest in the XB10 gateway. We are currently only providing this device to area's with X-class accounts available due to limited quantities of the device. Do you currently have an X-class account,
Xb10
I was wondering if the xb10 was available at [Edited: "Personal Information"]. I have the 1.2gb speed.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can someone come out and fix the wires coming into my house?
There are FOUR coax wires coming from the telephone pole to my house, they are hanging so low someone is going to hurt themselves. This message serves are written notice. If anyone hurts themselves in the future and sues me, I will be suing Comcast for damages. You have been notified. I am requestin
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Hi there, @user_oboglk ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with getting a ticket opened to have that line removed. Please be as
xfinity support
I cancelled my service. I would like Comcast to remove the service line from the telephone pole to my house
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user_36ra26 I would be reaching out if I were in your shoes too. We are happy to help. One things you can do is to stop by any nearby Xfinity store as they will help get you a modem if they have one at the store, and two you can send us a direct mess
Router not shipped
I scheduled my delivery date for my wifi router to come in on 2/28/26, and need WiFi asap in my new apartment due to work. I have received a tracking number, but the package has not even been shipped yet, and it is a day late. How can I go about this to ensure I can have a router soon?
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user_0gzuqm CHSN requires you to log in with the username and password you use for your TV/internet provider.On the CHSN app: Open the appChoose Sign In or TV Provider LoginWhen it asks, select your providerEnter the same username/password you use fo
XfinityPeterH
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chsn
I upgraded my service so that I could watch baseball on CHSN. I have the CHSN app on my TV but it doesn't open and I don't know how to log in to get it started. Anybody know hos to do this?
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