Official

Accepted

Unanswered

Advanced Filters

Search Results (485.4K)

Most Recent
Selected Most Recent

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

 to the conversation: 

0

Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee

From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up

Question

Comcst doesn't feel the proposed plan is fair to them. ESPN wants the NFL network and RedZone to be included in the basic package just like ESPN. Comcast still want's it to be an extra charge to the customer just like it had been before Espn/Disney b

 to the conversation: 

0

NFL Network/Xfinity

Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

 to the conversation: 

0

0

Peacock Activation

My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th

Question

Susancv2 I appreciate you letting us know about this exposed cable so we can open a ticket for your local technicians to have it safely buried. Please send us a direct message with your full name and complete service address to “Xfinity Support

 to the conversation: 

0

Cable needs to be buried

Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have

Question

Vando22 Super glad we got everything resolved in our DM with you and that the account refreshed we processed got everything taken care of. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity rel

 to the conversation: 

0

0

Missing Channels from NOWTV

At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing. Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. Ch

Question

Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services

I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi

Question

12

1

0

I am president of the Master Association that covers this area. This affects the golf course and several communities.

 to the conversation: 

0

Cable needs to be buried

Along Wildflower Way, Naples, Fl there is an Xfinity cable running from a box, placed on top of trees, on the ground and down to another box about 1/2 mile away. This has been there since the beginning of the year. It needs to be buried. We have entered hurricane season and this is a hazard. We have

Question

Nhnellybell, Hi there! Thank you for reaching out. I can understand how frustrating this is, especially when everything has been working fine for years and suddenly stops. When the MAX app asks you to sign in through Xfinity but won’t grant ac

 to the conversation: 

0

0

Customer service help for missing channels

We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru

Question

user_kluykv, thanks so much for reaching out to Xfinity Support. Here are instructions on how to sign up for your free Peacock subscription:     Through Xfinity Activation Sign in to xfinity.com/activate-peacock Log in with the customer&

 to the conversation: 

0

Peacock subscription unexpectedly stopped

Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str

Question

Xfinity technician unauthorized intrusion on a customer Xfinity account

I have been dealing with a technician in my apartment complex that has hacked into my Xfinity account and has other people hacked into my account and messed with my WIFI.

Question

15

1

0

I have sent a message as suggested. Thank you.

 to the conversation: 

0

Confusion over plan

I have been an Xfinity member since June 2023. I noticed this morning a sharp increase in rate from $49.00 to $99.77. When I investigated, I found that there had been a discount that had stopped this morning, and that lead me to review my past history. My confusion mostly is the Loyalty Discount. It

Question

I never received my free peacock and don't know how to get it. Help please

 to the conversation: 

0

1

Peacock subscription unexpectedly stopped

Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str

Question

@sdrfwerwerwere Awesome feel free to reach out to us anytime and thanks for being the best part of xfinity

 to the conversation: 

0

billing

I need to discuss my new bill that I recently received

Question

@user_o36rcq Our team can jump in for assistance with your ongoing issue to get a port-out pin if the self-service options are not functioning properly for you. If you could please send me a DM with your first and last name along with your full-servi

 to the conversation: 

0

0

Port transfer pin

I am now on my 3rd call to try to get a port transfer pin for my Xfinity mobile number and keep being told there is an issue with my account. Both the app and Xfinity mobile webpage only show my video/internet/home phone account and not Xfinity mobile so I can not generate the pin through those opti

Question

Customer service help for missing channels

We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru

Question

12

2

0

forum icon

New to the Community?

Start Here