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TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
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Customer Service
The same thing is happening to me. I already pay $225 per month. On Jan. 23 it is increasing to $329!! Xfinity has deals for new customers but does not offer them to existing customers.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Hi sgtjdc! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. For troubleshooting purposes, when trying to record your programming, under 'Record Options', if you scr
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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@user_tytt3a Have you had a chance to see if any of those troubleshooting tips apply ?
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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@XfinityMarcus My post must be invisible........
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Hello @user_oorqr7 I understand this a issue like this could become very frustrating. I will be happy to do some troubleshooting to get to the bottom of your internet drop issue. To begin, would you mind sending me your name and the address to your a
Internet
I have been waiting on the them to come out and bury the cord, I was having issues with my internet dropping 3 times a day, Even though the new cord has been installed. However I am still having my internet dropping 3 times a day, It is so frustrating to try to speak with a human, Which to me it not
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This is the steps given for Hisense TVs from the link above with other possible codes you can try. 1.Turn on the TV you are programming.2. Press and hold the “Setup” button on your remote until the status LED changes from red to green.3
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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If this a Comcast rented gateway device, check to see if the MoCA feature in it is enabled. If it is, and if you do not have a PoE (Point of Entry) MoCA filter installed on the coax line, yours and your neighbor's gateway devices will be able to conn
laptop
Laptop is paused but nothing is paused in my app. And I’m getting other people signing in on my network and I’m pausing. I need a technician out like now
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Good afternoon user_hqs4yb. We can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Why does my bill increase this month?
My 2-year promotion won't end until 06/2026. However, I received a notification stating my next bill would be $40.20, a $2 increase from last month's $38.19. Can anyone from Xfinity help clarify? Thanks!
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Unfortunately @keegagil that is not how disconnection works, there is a process. The good part is you did turn in the equipment, so I will be able to see the last time you used your internet services. Let's get into your account and see what we can d
unable to unlink accounts/having various issues with services
moved recently, and i’m unable to close/remove the old address from my account, yet i keep getting billed for it. i can no longer use the app, swap accounts on the website, nor use the unlink feature. is there any way to fix this?
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user_tytt3a thank you for using the Xfinity Community Forums page to reach out today. I understand that you would are coming across some concerns with your internet connection, which is impacting your ability to work and enjoy video content. Let's ge
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Hi There, Sorry somehow I missed the update here. Thanks for reply on this thread. You mean open xfinity chat and provide the details. If so, I tried that few times but no use.Is there anyway that I can escalate this issue to xfinity higher authorit
Unable to return the xfinity mobile
Having problem with returning xfinity free phone given as a compensation. Had calls with multiple customer service agents / supervisors / store people but not able to solve the problem. I am here to sincerely request the help to return the phone. The below is all about the case. I had a problem with
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Yesterday we submitted a post that defines that we have an issue with the incoming signal on the line NOT inside our building. Received a response promptly, thank you. But was concerned that a text was sent to us asking us to go through some t
Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
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@XfinityEricB Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what t
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internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
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