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Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore
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Billing
Epson 845 scanner will not work with upgraded XB10 gateway router
; printer does not connect to network since upgrade; scanner will not work
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Flex
user_iuu7hw, Can you tell me who you use for your email provider and if you use a third-party email client to access your emails?
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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@user_7f9621 Good afternoon! Thank you for reaching out for assistance with your internet services through our Xfinity Forums. Having drops in your connection can be frustrating, especially when we rely on internet services for soo much these days. I
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Hello, I need a technician to come out and try to install the box because it does not work when I tried to install it. How do I set up a tech appointment?
tech appointment
To Whom It May Concern: I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?
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Xfinity support
I am texting back in regards to the response I was given on my post. I think that I should get a credit for all of the time spent on the phone as well as chatting with your employees.
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Customer Service
Thank you for reaching out to our team. I will be happy to take a look at any issue with your service. Does the https://forums.xfinity.com/direct-messaging link work for sending a direct message?
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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Xfinity Bucket Truck In Neighborhood Everyday - Driver Lives On street
Found another forum where we are supposed to request this here but the site isn't letting me send DM's so here we are. Bucket truck in the neighboorhod using street parking outside of the park. Frankly its in the way and if you need to place cones around your truck to avoid it being a hazard becuase
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Customer Service
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Xfinity Community Forums page. @user_m03kbh, are you getting an error message when you try to access your recordings?
DVR recordings on Stream app disappeared
Top of screen says 5 recordings, but only 1 shows up. I have logged out and restarted but no help
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I am on my home network, and I did all the steps in my original post: Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly. Sync Your DVR: On your X1 TV
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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@user_alvaxf Thank you for making us aware that you haven't received the trade in credit after accepting the offer from Assurant. Let's continue our conversation via DM to see what we can do to resolve this once and for all.
Urgent Complaint: Missing Trade In Credit.
I upgraded to a new phone at the end of October. Mailed my old iPhone in to Assurant. Was promised at the store I would be receiving 700 dollars for the phone. I received an email confirming they received the phone and then a few days later offering me $500. I accepted this offer and have the email
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Just a follow up. I was in a direct chat with an xfinity technician and we tried a few more things and nothing worked. I ended up factory resetting the router and then setting up the network from scratch and that seems to have fixed the issue. Thank
Wifi Speeds are very low
I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet
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Looking for internet in my home
I need internet [Edited: "Personal Information"]
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Customer Service
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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Customer Service
My phone is connected directly to the router. When I had this issue on the past, I had to change internet providers and i did not have that issue. You mentioned "Contacting your ISP If you have a modem/router combo provided by us, these setting
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
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My phone is connected directly to the router. When I had this issue on the past, I had to change internet providers and i did not have that issue. You mentioned "Contacting your ISP If you have a modem/router combo provided by us, these setting
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@Latoque God bless you Latoque! I have printed your advice and will keep it close forever!
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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Cleared cache and cookies, and started a new session-email is still not loading any current email since 1/29/26.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Thank you for reaching out @Richerich_26 Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. You can also set up the services directly from the website. Are you getting a message you are unab
XfinityDena
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13 hours ago
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Looking for internet in my home
I need internet [Edited: "Personal Information"]
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