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Unable to get voice number activated and incorrect number removed
three agents promise to port correct number. finally see correct number on plan but incorrect number still shown and active. unable to get anyone to remove incorrect number and activate correct one. 72 hours every time and 20 days into the issue. no voice phone since 5-5-26 due to their failure to r
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Home Phone Service & Equipment
Thanks for the information but I don't need instructions on how to add emails to anything or any service. I have been a computer tech for 35 years. I just want my Comcast emails to be able to go through, especially to the servers I work with.
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
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I pay way to much for my cable package and it was mostly because of NFL network . I guess im leaving within the next month
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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user_awo0v8, Hi there! I can understand the concern with wanting to change the phone or cancel the order. We are the right place to go for help. Our team of experts can help. May we ask why you want to change the phone or cancel the order? You can ca
Replace or cancel phone order
Hi I recently placed an order for a new iPhone but I’d like to change the phone or cancel the order.
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Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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Customer Service
user_r7foz4 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your emergency notifications. Xfinity doesn't issue the emergency alerts. We just pas them through to your devices, and they cannot be
disable emergency notifications weather and amber alerts won't let me watch live tv
Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l
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If I upgrade my comcast email to yahoo do I have to change my log ins on other websites that I sign in with my xfinity email with
I am being prompted to update my email address to yahoo. I want to know if I do this upgrade will I have to go to every website/app that I log into and change my log in to the new email address
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Hello @user_0pg9ld Turn RCS off temporarily, wait about 30 seconds, then turn it back on. Restart the phone, especially after toggling RCS. Check that your SMS is set as the default messaging type in case the phone is trying to route everything over
RCS Group Chats: Activation ongoing
I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.
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I’m going through the exact same thing bills 270-300 dollars a month I call in they put me on hold and won’t apply credits I had 5 lines with them now it’s down to 3 because the other 2 phones was paid in full and I wasn’t about to keep paying all th
$400 Device Credit Not Applied – Xfinity Mobile Promotion (April 2025)
I switched to Xfinity Mobile in April 2025 under a promotion that included 1 year of free unlimited line and a $400 device credit on an iPhone 16 Pro. This offer was verified in-store before activation, and I purchased the phone based on that confirmation. I paid full device taxes, activation fees,
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user_jwpzwc Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. We are sorry to hear about these subsription issues you are running into and we are here to assist. Are you still getting the same error or messa
Hulu premium on xfinityto log in already exists? card too but again
pay for Hulu premium on xfinity and now got an email Hulu is cancelled but when I go to log in says account already exists? Asking for a credit card too but again, I pay the $18 to xfinity. Help
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The expiration dates do not seem to be showing up for me on Netflix, Disney, Hulu, Amazon Prime.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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user_0uz0h7 Thank you once again for sharing your feedback with us. We wanted to clarify that the outlets are currently activated due to a Pro Installation Fee of $100, which was paid by the previous tenant. We understand that the location of the act
Xfinity’s “Easy Move” Process Is Misleading
It’s honestly disappointing that Xfinity claims they want to make moving into a new apartment “easy,” yet they fail to clearly explain that customers are often limited to using whichever coax outlet the previous tenant happened to activate. In my apartment, there are four coax outlets available, but
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I strongly disagree with the characterization of this as merely an “accommodation.” I am not asking for custom wiring, special modifications, or additional services beyond what already exists in the apartment. I am asking to reasonably use one of the
Xfinity’s “Easy Move” Process Is Misleading
It’s honestly disappointing that Xfinity claims they want to make moving into a new apartment “easy,” yet they fail to clearly explain that customers are often limited to using whichever coax outlet the previous tenant happened to activate. In my apartment, there are four coax outlets available, but
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I strongly disagree with the characterization of this as merely an “accommodation.” I am not asking for custom wiring, special modifications, or additional services beyond what already exists in the apartment. I am asking to reasonably use one of the
Xfinity’s “Easy Move” Process Is Misleading
It’s honestly disappointing that Xfinity claims they want to make moving into a new apartment “easy,” yet they fail to clearly explain that customers are often limited to using whichever coax outlet the previous tenant happened to activate. In my apartment, there are four coax outlets available, but
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Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation
Unauthorized account changes from 4/22, ongoing system reversion, requesting Digital Care Team escalation Body: Hi, I'm a 23-year Comcast retiree with multiple unresolved issues stemming from an unauthorized account change on April 22, 2026. Customer Solutions partially restored services on 4/25, bu
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Customer Service
Awesome! I am happy to hear that Outlook is working again for you. It could have been a glitch on either part. I did take a look at our reported issues board we have and nothing was reported with issue with our email service. Is there anything else w
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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user_0uz0h7 We appreciate you asking. Any time we are required to send a technician out to activate another outlet in the home, that is considered a chargeable visit. The times when a technician can determine it is not a chargeable visit are when the
Xfinity’s “Easy Move” Process Is Misleading
It’s honestly disappointing that Xfinity claims they want to make moving into a new apartment “easy,” yet they fail to clearly explain that customers are often limited to using whichever coax outlet the previous tenant happened to activate. In my apartment, there are four coax outlets available, but
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Hi there. Thank you for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. Have you made any recent changes to your account that may have caused your bill in increase? Please click the
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Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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