Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (435.5K)
Not Receiving Email [Edited]
Have not received email on my desktop since last Thursday.
Question
•
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
Question
•
Customer Service
Thanks for the update ! Glad you got it figured out ! Be well !
Ongoing connectivity issues During Winter - recurring problem, solution found (moisture in connection chamber within the telecom box)
Hi all, I’m hoping to see if others have experienced something similar and if anyone has found a permanent solution. For the past few months, since winter started, I’ve been dealing with nonstop internet connectivity issues. Sometimes the service is down for an entire day, other times it drops out o
Question
Laptop not connecting to nearby pod
My laptop won't pick up my pod only the gateway. I need help with this issue?
Question
•
Your Home Network
Nomorobo spam protection ended January 1, 2026 for landlines / VoIP
Nomorobo has stopped spam call protection on landlines and VoIP effective 1/1/2026. See: https://www.nomorobo.com/landline-discontinued Is xfinity providing a replacement? Also, when I click "Learn More About xfinity Voice" from https://connect.xfinity.com/voice/voicemail I am taken to this page htt
Question
•
Home Phone Features
Appointment schedule for tomorrow!
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
Question
What?!, Something is wrong on the provisioning server side. I wonder if we could get a modem-only device so that we don't have to deal with Xfinity Router endpoints and their wifi APs, which we don't plan to use anyway.
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
Question
user_y6r1f3 Are you signing in using the Primary or a Manager level profile? Typically, if you are not signed in using either of those options, a Viewer level profile would not allow you to see the billing.
Cannot open and view my current statement
WHY can I not open and view my current bill????? This is the third try and it is very frustrating
Question
Hi there, @user_4egi86 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns regarding your new promotion Please be assured
Incorrect billing amount
Hi, I was told that my internet plan will be $55 after switching to payment over a bank vs credit card but I am still being charged $70. Can you please fix it. SM
Question
Damage Complaint
My damage complaint continues to be closed without resolution 1 complaint open and closed Jan 30th second complaint open and closed Feb 2nd. I called again and they said they’re was a special ticket open for Feb 6th but still not resolved. I have pictures of the damage but I cannot find a way to sen
Question
•
Customer Service
Hello rja52 thank you so much for taking the time and reaching out here on our Xfinity Forums with these 4K cable box questions! Is the box we're trying to replace the main cable box, or a secondary? The XG1v4 is a main box only, device, and a Xi6 wo
Want to replace new cable box with XG1V4
I recently ordered a new cable box for my 4k tv over the phone. I asked for a 4K UHD compatible box with RF cable connector. I was sent a wireless cable box. I took this box to the local xfinity store and was given another box with an RF connector. However, this box is a PXD01 and is not 4K compatib
Question
Billing issues
I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service
Question
•
Customer Service
Yes. I want to watch repeats of the Olympics and I can't if I don't have Premium.
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
Question
user_hqvbrd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Cable box faulty, need a new one
My hdmi cord will not stay in the cable box. Upon closer examination, the hdmi port connection is messed up. I would like a new box mailed to me
Question
Greetings, @user_9pwrwg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this exposed line. You have definitely come to the right place for assistance.
Exposed orange cable in the ground
Hello. How would I go about getting the cable taken care of? It’s exposed at multiple spots in the yard. Thank you
Question
Ad free netflix on stream saver
I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and the
Question
•
Customer Service
Peacock Subscription
I received my peacock subscription through the membership program by being a diamond member. I redeemed the offer a few years ago and it was working until recently when I moved and received a new modem from Xfinity. On peacock it now says I have no subscription and there has been no solution for abo
Question
•
Customer Service
user_j32b7p Welcome to our community forum! Thank you for reaching out so we can make sure you're getting the proper discounts for enrolling in both paperless billing and autopay. We no longer offer the $2 discount for having a card on autopay, but y
XfinityEmilyB
commented
5 hours ago
to the conversation:
0
2
why $2 discount on autopay and paperless billing disappear from my recent bill? I'm not a business account but a residential account.
Is it an error to remove my $2 discount on monthly bill of a residential account?
Question