Xfinity Community Forum

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Are you talking about a text message

user_w8gupw

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4 hours ago

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lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur

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Maintenance Ticket Update

I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se

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Customer Service

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user_cpea7b We appreciate your time in reaching out to us via DM. I'm happy that we were able to confirm the disconnect order had been placed, it just hadn't been completed. I hope you have a great rest of your day!

XfinityBillie

commented

5 hours ago

to the conversation:

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Cancelation request

Hi I would like to cancel my internet service effective immediately. I already called and they said it was canceled but it was not.

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Hi user_1nro2z! We’re thrilled you found your way to our Xfinity community! We appreciate you being a customer with us and for taking the time to let us know about this promotion concern. My team is here to help and would love to further look i

XfinityAmira

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5 hours ago

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Escalation ticket approved but not applied.

I have a chat reference ID for an approved promotion that was not applied to my account. I need an official employee to review the ticket and push it through.

Question

Yes you'll get the assistance, So what I'm asking are you able to log in with your e-mail address and go and check your e-mail?

XfinityOrlandoM

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5 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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I get Xfinity assistant only which has limited options for getting information. I need an actual person

user_tp58ma

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5 hours ago

to the conversation:

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

Question

Hi there @user_fb1ffg Thank you so much for taking the time to reach out to us on this forum. I do apologize for the incontinence you are experiencing. To resolve the HBO Max "primary Xfinity account" error, you must use the primary Xfinity ID, as se

XfinityRichard

commented

5 hours ago

to the conversation:

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Primary Account User

Hello, I’m unable to log into HBO Max any longer as I’m getting the message I’m not using my primary Xfinity account. I did the search by address and I can see the primary Xfinity account but it’s not linked to any email and I have no way to access it. I’m trying to log into it so I can change my re

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Primary Account User

Hello, I’m unable to log into HBO Max any longer as I’m getting the message I’m not using my primary Xfinity account. I did the search by address and I can see the primary Xfinity account but it’s not linked to any email and I have no way to access it. I’m trying to log into it so I can change my re

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Sign-In and Account Management

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Escalation ticket approved but not applied.

I have a chat reference ID for an approved promotion that was not applied to my account. I need an official employee to review the ticket and push it through.

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Billing

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Hello, @user_nuqax3! Thanks for letting us know you're having trouble viewing the bill. Have you attempted to clear the cache and cookies on your browser and checked the app as suggested in the other responses?

XfinityFrank

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5 hours ago

to the conversation:

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

Question

Good Morning, @user_0vwqf9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience, and I would be more than happy to dive into the details on our end. Can you please send us

XfinityAdrienne

commented

5 hours ago

to the conversation:

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Downed Cable Wire for over a week still no ones come out

I've opened two tickets, one online and a second with an actual comcast rep on the phone. First one: #[Edited: "Personal Information"] (opened Friday Feb 27th) Second one: #[Edited: "Personal Information"] (opened Tuesday March 3rd) The wire is on the ground and along the driveway and needs to be re

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I get Xfinity assistant. No actual person to help me

user_tp58ma

replied

5 hours ago

to the conversation:

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

Question

Hi user_xvg57i! Thanks for joining our Xfinity Forum. We value and appreciate you being a customer with us, so it's upsetting to hear you feel this way. Please know my team is always here to support you with your service needs. I see @Again p

XfinityAmira

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5 hours ago

to the conversation:

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Why do you make everything so difficult. Email ?? Time to change ISP

I'm just going to post the chat transcript. Wasted an hour connecting to 2 people only to be dropped / disconnected. Pretty sure you guys intentionally make every interaction difficult. Also... getting rid of emails. Way to provide even less value as an ISP. [Removed: Chat Transcript and Profanity]

Question

Hi there @user_986kcs ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look further into your refund concerns. Please be assured you reached the right

XfinityRichard

commented

5 hours ago

to the conversation:

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Refund

I have was told in a phone conversation several days ago that a refund would be made to my checking account. It has not been credited Where ias it?????

Question

@Hallej2006, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can definitely understand the inconvenience caused by getting collection notices after being told the early termination fee would be waived. You've come to the ri

XfinityGabriel

commented

5 hours ago

to the conversation:

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Early Termination Fee Issue

A few months ago we decided to switch our phone service front Verizon to Xfinity. At the time the account was in my name and had only internet. Because of adding the phones we decided to put the account under my wife's name. At that time we were told that the early termination fee would be waived. W

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Why are we losing the hallmark station

It keeps saying March 31th i will lose the hallmark station

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Sign-In and Account Management

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I am having the same issues.

user_nuqax3

replied

5 hours ago

to the conversation:

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

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Refund

I have was told in a phone conversation several days ago that a refund would be made to my checking account. It has not been credited Where ias it?????

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Billing

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Hi, no I have all xfinity equipment. As mentioned sometimes when away from home the service is spotty for both the home app and regular xfinity app which becomes a major issue when I’m on vacation or far away from home where the cameras are needed mo

user_l1plpd

commented

5 hours ago

to the conversation:

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App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl

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user_azf803 Hi there! Thanks for using our Forums and taking the time out of your day to write us about your giftcard. We are here to look into this and see what the status of it is and how we can help. Please shoot us over a DM with your name and ad

XfinityJorge

commented

5 hours ago

to the conversation:

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Expired visa gift card

Good morning hope all is well. I am messaging in regards of a Visa gift card that we got for trading in phones. We got it so that we could pay off a line since we switched over. The issue is we waited for so long. We didn’t quite notice that it came through email and expired quite fast now we don’t

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