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Intermittent signal
Hello. I recently replaced my modem with a Nighthawk CM3000. Since that time, I have been having intermittent disconnection issues. While playing a game online, the internet will freeze for approx 1 second every 2 minutes or so. I'm also having problems with my WIFI signal on mobile and often reload
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Your Home Network
okay tried that... received " The following alerts are from the IMAP server for “Comcast”: Temporarily blacklisted IP Address - try again later" It on my iPhone and laptop....
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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Hey there, user_7ckgqw! We appreciate you reaching out to us regarding your issue experienced with the Disney app streaming. Rest assured, you have reached the right team to assist you! What device are you encountering this issue on?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_lq22zr are you using the email app that comes with iPhone or something else? I did this 5 days ago and have had no issues since on 2 different comcast emails I have added. I only put incorrect password in one area in order for correct s
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
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We're having what I guess is the same audio problem on the Caps broadcast right now (via Xfinity). No video issues just constant audio dropouts.
Sound and video “stuttering” on sports networks
This has been happening for the past few weeks now. It’s primarily happened on sports networks/sports package channels (NHL network, MLB network, MASN) where both the sound and picture are pixelated and stilted. All lines were secured and we even got and installed a new splitter. We got a new cable
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Cancel Please
Hi, could I get my Xfinity canceled please? I have been moving and can’t seem to cancel it.
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Customer Service
Customer Service
I called to update my payment info because I just lost my job and needed to switch to my wife's card and the app kept giving me an error message. So I did the automated message thing put the card number in and all the info it asked for and then it still sent me to speak with a representative. And wh
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Customer Service
I am able to watch the games on Xfinity, but I can't stream them on the app if I'm not on my home wifi and there doesn't appear to be a way to log in the the MLB/Mariners TV service using my Xfinity credentials like I could with Root sports. Ditch th
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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Hi there, @slg44 I do apologize for the inconvenience, and appreciate you posting your concerns. Yes, you can swap your wireless Xi6-A box for a wired Xfinity X1 box that accesses the cloud for recordings and on-demand content. The XG1v4 is a 4K, wir
Wired Box - Cloud Access
Let me start by saying I used to develop trading platforms, telecommunication networks and disaster recovery systems for Wall Street. Given my background, I have a fairly decent understanding of technology. Last month (March 2026), I asked Xfinity to add AppleTV to my account. NOTHING ELSE was to ch
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I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.
Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I wa
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Your Home Network
Your original message is automatically imported once you send the direct message with the additional requested information. All you need to provide in the direct message when we invite you is your full name and service address. Once we l
overcharged twice
this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu
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Xfinity Screensaver is Xfinity ads
How can I change my xfinity Screensaver to not be Xfinity ads. Clearly being a customer i dont need more ads but if I can't disable these from showing they will be one less customer. These ads are intrusive to have scrolling in my house. Xfinity put your customer hat on and dont force your ads down
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X1
ok im trying to do as you suggested but when ever I do there seem to be some sort of glitch that makes it impossible to add text to the box. also, when I do send the message what should I say to speed this along? trying to avoid typing out the origi
overcharged twice
this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu
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user_9ief8c Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Cable box will not come on seams like no power but plugged in
Cable box will not come on no lights but plugged in
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Thanks for letting us know, @user_f58b51. If anything else comes up do not hesitate to reach out by creating a new post on our Xfinity Forums.
Cable service
I have a cable outlet that is not getting a signal. How do I schedule a technician to come to my home to fix?
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Hi there, @user_nrn4y5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you are currently not getting msnow and trutv. Please be assured you reached the ri
Msnow and trutv
msnow and trutv no longer work after receiving xfinity service in my neighborhood. I have restarted the set top box and done a system refresh. Is this widespread?
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@user_fkudc2 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays&n
I am not receiving a good value on my Xfinity service. In fact as a good customer, I should be treated a lot better than this.
I feel I am overcharged for what I get. I’ve been on the fence with completely canceling your services. Now with Denver channel 7 gone, I’m completely over it. I’m not OK with it, I’m not gonna switch back-and-forth from an Antenna and back to cable every time I wanna switch a channel. This is ridic
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Pop servers no longer showing folders
iPhone mail app no longer shows folders using Comcast account. Xfinity escalated tech support says it is an Apple problem since xfinity web mail shows folders. Apple support says that xfinity no longer supports pop or pop3 and you cannot switch to imax. Apple support says to use web mail until the u
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I hate to hear about the issues you are having about your account. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" t
XfinityDuron
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Customer Service
I called to update my payment info because I just lost my job and needed to switch to my wife's card and the app kept giving me an error message. So I did the automated message thing put the card number in and all the info it asked for and then it still sent me to speak with a representative. And wh
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