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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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15 hours ago

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Incorrect Billing and Collection Referral Due to System Error

Dear Xfinity Customer Support, I am writing to formally report a serious billing error caused by a system issue on your end and to request immediate resolution. After moving to a new address, I opened a new Xfinity account. However, due to a system issue, this new address/account never appeared unde

Question

Thanks for reaching out to us regarding your Apple TV subscription. Sure, I would be more than happy to assist you today. Please follow this link to complete the activation of Apple TV.  Activating StreamSaver™ offers

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

Question

@user_xjaeie Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

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15 hours ago

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How can I get the new XB10 modem

I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?

Question

Incorrect Billing and Collection Referral Due to System Error

Dear Xfinity Customer Support, I am writing to formally report a serious billing error caused by a system issue on your end and to request immediate resolution. After moving to a new address, I opened a new Xfinity account. However, due to a system issue, this new address/account never appeared unde

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Hello @user_qx5exs, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What concerns are you needing help with?

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Worst Customer Service of all time

I can’t get help without going in person because the online and phone options are garbage, I can’t talk to a representative on the phone and the ai freezes when I need help

Question

@XfinityAbby​ also the router is not new I have had it for around almost 2 years

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DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin

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@XfinityAbby​ Yes without the router in non bridge mode I get internet with the router I do not get internet and no IP address will get issued to me even if I Mac clone

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DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin

Question

Hello @user_39bf8a Are you getting any internet without the router? Is this a brand-new router that you just got?

 to the conversation: 

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DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin

Question

Hey there, jal1959! We appreciate you reaching out with your missing group email address concerns. I understand it is vital to be able to add new names or manage your contacts as desired from your email groups. Are you using a third-party email when

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

We have tried all of those solutions. When I sign into my Apple TV account using my log-in from a fresh browser or even a newly downloaded app, it doesn't recognize me as having an active account though the bundle, it just offers me the free trial et

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

Question

@XfinityNatalie​ Please confirm a work order for this issue. Thank you.

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Cover damaged and large crack done side of junction box roadside

Large green cover covering Comcast equipment damaged. Large crack down side allowing rain and water in. Located at [Edit: "Personal Information"]

Question

@CCChe wondering if you could help me if you have time I am lost at this point is there a reason the IP would not renew if the dhcp pool refuses to issue the IP

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DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin

Question

DHCP does not function properly

Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin

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Repeated tech visits result in no change after major outage

There was a major outage in my area on Mar 12, 5000+ customers affected, this was right before a scheduled "upgrade to your area" on Mar 14, then delayed to the 16th. My service never came back. I have opened 6 live agent chats and had 2 technician visits, both lasting less than 10 minutes, and have

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DNS error

I was updating a Wordpress site yesterday and got a message I was no longer connected to the internet (this happens a lot); when I reconnected, I could no longer access the website due to a DNS error. I can access the site using cellular data, but not on any WiFi-connected device. I have no issue co

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Yes , I placed my Order on March 20th with a Live agent through chat. Is it still early?

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Internet order status

Is there a way I can check on an internet order status? Been about a week with no information regarding.

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This is my work computer that we are talking about. Time is money, I need thaw fasted speed and reliable that I can get. thank you

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How can I get the new XB10 modem

I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?

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