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Telephone Cable
A telephone cable is hanging low along our road. Rappahannock advised me to call you as I thought it was a power line. Please can someone come out as it could cause a problem hanging so low. Thank you. Lloyd and Clare Thomas
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Customer Service
Store Experience
On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the
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Customer Service
Okay, out team can set a follow-up here, to check in once you have received it. That way we can ensure activation goes smoothly, and follow-up to make sure the old gateway is removed. Do you know when you may go to get it?
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Hello and welcome to the Xfinity Community Forum, @user_p2933j! Thank you for creating a post regarding your billing concerns to get started. You've come to a great place for help :) I'd love to see what I can find out for you today. Please keep in m
$47.94
$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?
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YW @XfinityEva !
Damage pedestal box/water inside box
There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error
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@sadchef Hello! Thanks for reaching out, Yes we can help with you purchasing a device and sending it out to you without you needing to go in person. Do you already have mobile service with us?
Want to know if I can buy a phone or
It's like a buyer phone over the phone I cannot make it in there due to me and handicapped
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I need to cancel my tv service
I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.
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X1
Thank you @EG For bringing more visibility to this post! @user_23e4w3 Thank you for taking the time to reach out to us about this concern. This is something we want to make sure we schedule an appointment for especially since your servic
Damage pedestal box/water inside box
There is water inside the pedestal box outside my front yard and has caused me to lose Internet, cable and phone service. There is no outage in my error
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Same issue here. Is this a larger problem? Seeing similar problems on Reddit.
HBO Max App not working
Hi, when I go to HBO max it asks me to login to xfjnity. I logged into Xfinity successfully, and then I get prompted to add HBO to my subscription.
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Hi there, @user_u7echg. Thanks for reaching out to us here on the Community Forum and sorry to hear about the account confusion. We can make sure the account is closed. If it is, and it is still showing, you can unlink it from your login with the dir
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for
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Why am I being charged $47.94 on my card ending in [Edited: "Personal Information"]? This must be an error, please refund
$47.94
$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?
Question
Want to know if I can buy a phone or
It's like a buyer phone over the phone I cannot make it in there due to me and handicapped
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Customer Service
If you have a store locally you would get the modem same day, where if we ship it there is the possibility of a 3-5 business day turn around. Please let me know which direction would work best for you.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
Question
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for
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Customer Service
$47.94
$47.94 was charged to my card number ending in [Edited: "Personal Information"]. Is this a recurring charge? What is the charge for?
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Billing
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as
Canclel/close my account now
Hello I want my xfinity account closed and canceled now. Any and all services should be terminated ASAP. I will not accept a call back. I will not call in. I will not jump through any hoops. Cancel and close my account now please.
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Yes I was going to the store. Would i be better off shipping it.
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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In store. Would be better then I can get it right away.
user_b1e30w
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Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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