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Thank you for your interest in our Internet Essentials program. It is a great program to bring affordable internet to those in need! On our platform we are unable to assist you with getting into the program. To qualify for Xfinity's Internet Essentia
FINAL NOTICE BEFORE FCC FILING - Case #ECM0020811293 (Mario B.)
Mario, I am done playing games. I have provided all required documentation over a week ago, yet you continue to ignore my accessibility needs while sending "No-Reply" emails that block my ability to respond. I am putting this on the record now 1- PRIVACY BREACH- You are leaving voicemails containing
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Thanks for everything you've done on your end in trying to determine the underlying cause of this, user_mz0496. We would be more than happy to see if we can determine anything on our end. Please send us a Direct Message. Here are the detailed steps t
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
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@user_zahidn As a customer who was lied to and scammed by their reps, you 100% will not see a penny and all they did was lie to you in order to get their precious little survey rating they get rewarded for. I'm glad I started this thread. That way w
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Extra charge
Hello my monthly mobile from $45 jumped to $75 without any explanation like what is going on why Xfinity charges you extra and everybody talks about it is this scam?? And when you call super super rude customer service help you.
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Plan
I'm sorry to hear that link isn't working as intended. You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
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user_nr0aca Thank you for reaching out! This is definitely not a standard practice that we recognize. You may want to ensure you did not receive a Comcast Spoofed Scam Call. You can check all numbers that have been reported here: Customer Security As
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
Question
Thank you for the opportunity to help you user_KiEl, safe travels! Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot is
Cancel Service
I am currently out of country, I cannot receive call backs, what are my options to cancel my service ?
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The pen and paper icon is greyed out, I cannot click on it to send a direct message. Is there another way to send the direct message?
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
Question
user_qp7ra0 For most scenarios, you should be able to bring the equipment with you to your new home. If you do need to return equipment, you can bring it to a local Xfinity Store to drop off for return and pick up any needed new equipment as well. &n
Moving to a new home. Need to transfer WIFi and set up in the new home
How to turn in equipment and get the new for our new home?
Question
FINAL NOTICE BEFORE FCC FILING - Case #ECM0020811293 (Mario B.)
Mario, I am done playing games. I have provided all required documentation over a week ago, yet you continue to ignore my accessibility needs while sending "No-Reply" emails that block my ability to respond. I am putting this on the record now 1- PRIVACY BREACH- You are leaving voicemails containing
Question
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Billing
@Bashball27 This happened to me today as well. I cancelled my internet service. I was called from a legitimate xfinity number asking me about filling out the follow-up survery I received via text. I was told that if I would rate the customer service
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
Question
I have done that, i had xfinity come out to my address last year to put in new Lines from the street box to my house as well. So this isn't the first time this has happened but now its just on one game not all of them or the whole connection being lo
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
Just for troubleshooting purposes, have you tried manually rebooting the modem on your end, user_mz0496? Unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to rebo
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
user_523gds Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
What a Train Wreck!
Well, here is a compliment for you! This is TOTAL [Edited: "Language"] that you peddled a 5 Year Fixed Price for cable services but purposly suppressed that your lack of foresight, poor executive planning, and incompetent management skills now initiate elimination of certain channels (specifically S
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that's why you are losing costumers left and right, I created this forum account by mistake and the web page published all my information without my consent, I am as now cancelling my whole account with you.
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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@sheryltoo66 sounds like we may need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&
Peacock show starts in slow motion
For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th
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Hello, @user_1urfja We are not providing credits at this time. If a new agreement with E. W. Scripps, the owner of these broadcast stations is not reached, the impact on current or future charges will be evaluated.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
Moving to a new home. Need to transfer WIFi and set up in the new home
How to turn in equipment and get the new for our new home?
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Customer Service
Hi @user_qs3tid wanted to follow up and see if you are still experiencing this issue? If so, have you tried any troubleshooting so far?
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Download tab not working
On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working. It’s dead, blank. My downloads aren’t in the phone but not on the downloads page. So, I can watch downloaded shows from the ‘recordings’ tab. HOWEVER, the ‘recordings’ page/tab goes dark when I'm offl
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