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High Uncorrectable Codewords and frequent internet drops
Previous tech supprt suggested I needed to update my customer owned modem to a new Xfinity provided option to fix frequent drop internet outs. But even after the install there is still multiple drop outs on wifi and wired devices through the day. There is no other devices or splinters in-between the
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Your Home Network
@greatcomputers thanks for confirming. If anything comes up down the line do not hesitate to reach out by creating a new post on our Forums 😀!
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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I think that covers everything. Thank you.
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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Good evening, @user_78w2dc. I wish you the best with your graduate studies. I understand needing your internet service working as quickly as possible. I apologize this has been going back and forth when you need this fixed. We never want that. It is
Xfinity Now Nightmare
I've been having a nightmare of a time with Xfinity Now. Preface this by saying I am a graduate student and do NOT have the hours and hours of free time I've been using to try to fix this. But here we are, I need the cheap internet. I had Xfinity now service at my old place and I moved. So I cancele
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Thank you for choosing Xfinity, @user_szm4tm. You've reached the right team. Let's take a closer look and work together to ensure you're able to make and receive calls and enjoy the full functionality of your Xfinity Voice services. Please send us a
Number porting
Signed up for Xfinity home phone service online. Put in my ATT number to port. Got everything set up. Cannot receive inbound calls. Xfinity customer service reps absolutely frustrating and no help.
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@user_i81att Let us know if those steps work or if you are still having issues! We are happy to help you with troubleshooting!
fast.com showing 86kbps, but i have gig wifi plan
fast.com showing 86kbps, but i have gig wifi plan. please help. thank you!
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Xfinity Now Nightmare
I've been having a nightmare of a time with Xfinity Now. Preface this by saying I am a graduate student and do NOT have the hours and hours of free time I've been using to try to fix this. But here we are, I need the cheap internet. I had Xfinity now service at my old place and I moved. So I cancele
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Customer Service
Number porting
Signed up for Xfinity home phone service online. Put in my ATT number to port. Got everything set up. Cannot receive inbound calls. Xfinity customer service reps absolutely frustrating and no help.
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Home Phone Service & Equipment
Hello! Thank you for the tip. I will try troubleshooting based on the link you provided.
fast.com showing 86kbps, but i have gig wifi plan
fast.com showing 86kbps, but i have gig wifi plan. please help. thank you!
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@greatcomputers thanks for sharing your experience. Are there any other questions/concerns we can address?
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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about now mobile
run dont sign up for this service now mobile is a scam and fraud nobody at xfinity has access to now mobile and cant deactived services and now mobile will charge you $25 dollars everytime you try to turn back on the auto pay and will lie and say the last payment they got was a month ago even if you
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Plan
Thanks very much for your help. It's a shame there isn't better information coordination within the website, live chat, other support, etc. It would save some headaches for some. We are in a situation where we really need to reduce monthly bills a
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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@user_hu63v0 Thanks for adding to the thread. Have you tried what others have done here to resolve the error?
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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We don't schedule those types of visits @kreeper_6. If you would like to schedule an In-Home Service Visit, please do not hesitate to send us a direct message. You can send a direct message by clicking the chat icon in the upper right corner of the p
internet, tv out
internet and tv are out. no one is available to help or schedule tech. pointless AI assistant is giving the run around
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i dont need an in-home visit. i just need xfinity to fix their equipment outside of the home. i'm not gonna leave it up to the "technician" on whether or not i am charged to fix your service.
internet, tv out
internet and tv are out. no one is available to help or schedule tech. pointless AI assistant is giving the run around
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Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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Plan
If you would like an In-Home Service Visit, we can most certainly schedule one. There are possible charges with any visit we schedule and it would be up to the technician if charges are applicable. Would you like to schedule now @kreeper_6?
internet, tv out
internet and tv are out. no one is available to help or schedule tech. pointless AI assistant is giving the run around
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@user_55fd57 Are you seeing an error code or message when this happens?
Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
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@Mijoe thanks for reaching out on our Xfinity Community Forums page, I'd like to do everything can to help with your Xfinity Internet speed concerns. Please send a direct message including your full name and service address, and we can get started an
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Not getting proper Cable Modem speeds
I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have
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