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@XfinityChelseaB Thank you. DM sent.
Need Assistance in Modifiying Services. Online Customer Service No Help
I am trying to upgrade my services. I was not able to complete the transaction online and online customer service was no help. Can someone assist? I can share more details once contacted. Very frustrated at the moment. Thank you.
Question
I apologize that it may not be the answer you're hoping for, but it's stated on our page covering Xfinity Mobile Cancellations under the section titled "What happens if you cancel other Xfinity services or move to an area where Xfinity isn’t av
Moved out of service area
I moved out of the service area and need help with a standalone fee waiver.
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user_p7k67y Hi there, @user_b3w77v, @user_w37j82, and thread. Thank you for reaching out about accessing the local channels. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been
Frustrated with no ABC
It is completely unacceptable that I pay $189/month and have lost access to a channel that is broadcast free over the air. Yes - my sister can get ABC with her antenna, but I pay $189/month and cannot get it. Quit being greedy and give us the channels we deserve.
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Want a discount since I can’t watch nbc
You no longer have nbc my bill should be less
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Channels and Programming
Need Assistance in Modifiying Services. Online Customer Service No Help
I am trying to upgrade my services. I was not able to complete the transaction online and online customer service was no help. Can someone assist? I can share more details once contacted. Very frustrated at the moment. Thank you.
Question
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Customer Service
My issue is that after I put in my Disney+ credentials, it says I'm not eligible for the service. I've already hit activate on my XFinity subscriptions
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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Im in the same boat except it has been over a month ! Shipper filed claim and sent refund Xfinity won't give me my refund on my end No one is calling me back Updating direct message Police report was sent Going to store Call
Phone stolen through shipping process,and they want to file a claim
Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w
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Installation Fee
When I called in February to set up WiFi service for my apartment, I was told that my unit already had service. As a result, I went without WiFi for the first 12 days after moving in. Eventually, a technician came and resolved the issue quickly—within about 15 minutes. At no point was I informed tha
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Billing
I have not, as standard phone support is generally limited by the automated billing system which does not account for 'Out of Footprint' move exceptions. Because Xfinity physically does not provide internet at my new address, I am seeking a manual ad
Moved out of service area
I moved out of the service area and need help with a standalone fee waiver.
Question
ABC gone
This is just the final straw Xfinity. Your services are overpriced and your customer service is horrible. Take this opportunity all and do yourself a favor. Get a firestick, get Hulu + live tv and cancel Xfinity cable. They are overpriced and with firestick with Hulu -+live tv it is a much cheaper e
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Channels and Programming
Do you want me to drop your service and switch to streaming?
Not having a core channel like ABC available is simply unacceptable. It's bad enough my rates have skyrocketed in the past year or so, but now I can't even watch the shows I'm paying to see. I'm the only one in my house who watches regular TV anymore. I keep it because there are shows and events I l
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Channels and Programming
@user_2u75mu I know dealing with sudden channel lineup changes can be frustrating. Most of the channels that we offer are owned by media companies other than Comcast, which means we need to pay those companies in order to bring their channels to our
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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user_qidiet, you're welcome. We will respond when we receive it. Make sure you sent to Xfinity Support listed in my instructions.
Cancel Service
Hello, please give me the ability to direct message so that I can cancel service. Thank you.
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Direct Message Sent. Thank you.
Cancel Service
Hello, please give me the ability to direct message so that I can cancel service. Thank you.
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user_u39j42, hello there and thanks for joining our community! I completely understand your frustrations and know what it feels like to be there. When you say you're having the same issue, are you speaking on behalf of the activation issue itself?&nb
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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Expired Xfinity Gift Card - Remaining Balance Request
Hi, I’m contacting you about my Xfinity promotional gift card. I did use part of the balance, but there was still money remaining when the card expired 4 days ago. I wasn’t aware the expiration date was so close, and I’d really appreciate any help in recovering or reissuing the remaining balance. Pl
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Getting Started
Hello @kebmo25, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do need to bring up your account to look into this further. If you could send our team a direct message w
XfinityChelseaB
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Need Assistance in Modifiying Services. Online Customer Service No Help
I am trying to upgrade my services. I was not able to complete the transaction online and online customer service was no help. Can someone assist? I can share more details once contacted. Very frustrated at the moment. Thank you.
Question