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Hi I am expediting the exact same thing as you. I filed an FCC complain regarding not hearing a thing about my device? To be told that it’s too soon in my billing period, to then be told that my device arrived empty. This is just such a beyond frustr
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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We love that you had a great experience. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Arshad and their leadership. We always want you to have the best experience possible.
Survey on my live chat aggent
I was talking with Arshad that by the way help me with everything I needed and she was very friendly and listened to everything but the survey never showed up on my phone to rate her, I want to give her a 10/10 rating because she's amazing listening to the costumers
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I'm in the same boat. I never used to have issues getting the free movie rewards days after they posted. The last few times I remembered to look to see what was new (usually midday the day after they dropped), they're already gone. I'm p
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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Hello @user_n45kqq,Could you detail that you are running into a little further so that we can be of help, what exactly are you attempting to do?
I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
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@user_08795b but will you get double billed if and when they fix it
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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@user_p40vwf Thanks for reaching out to us, we do apologize for any inconvenience. I'm glad we were able to get everything resolved for you. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110 I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months late
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I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
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Customer Service
Hi there! Thank you so much for reaching out to us regarding your billing concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfini
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
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I never used mobile service. I had a promotion over a year ago for reducing my wifi bill and they told me I had to take the Ipad. I only use it for games. The promotion is over and they were now charging me 75 for wifi and 30.42 for the
BILLING ISSUE
Being charged for a mobile service that you do not have - never used it ever! Please give me an e-mail so I can send you proof! Mine is [Edited: "Personal Information and All Caps"]
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Hello @XfinityThomasA, I am doing some more research on ways to lessen the cost of us having both internet & TV in our home. Now lets say we that we keep Xfinity internet & have a few Xumo stream boxes and using the Xfinity Stream app to wat
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Yes many times and still have the issue
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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@user_c4qypt I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Damaged yard!
I've already been through one lawn mower due to y'all, not coming back out here and fixing up where you turfed my yard, I'm not going through this again! I don't know why they were here in the first place but they need to send somebody back out here to fix what they messed up. I have video and part
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internet interruptions
I am requesting a refund for bad service during March and April 2026.
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Billing
Change seasonal hold date end to June 22, 2026
user_fdh6zm
commented
12 hours ago
to the conversation:
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Seasonal hold change date
Change end date for seasonal hold
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