Xfinity Community Forum

Hello Dr--G, thank you for reaching out here in our Xfinity Community forums. Also, thank you for the very detailed notes. I would like to get a little more information so that we can still follow up with you, and keep you updated. Also, have y

XfinityJeffB

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17 hours ago

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Xfinity Webmail Delete Function Freezes in Firefox (Works in Edge)

I’m reporting a reproducible issue with Xfinity Webmail when using Firefox on Windows. When I try to delete an email, the message turns grey and the delete action never completes. The UI freezes in this greyed‑out state until it eventually resets. The email does not delete. This issue happens: On mu

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Good afternoon XL9 we would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t

XfinityJon

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17 hours ago

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Xfinity home phone port out contact

Hi I've been trying to get help from Xfinity to complete porting out home line to another mobile carrier. Mobile carrier responded: The port request for your number XXXXXXXX i is on hold because your previous carrier has not yet responded to the port request that was sent to them. Since you are the

Question

@user_nxrdoe Thanks for adding a post and bringing this to our attention. It's a great place to get help safely and securely. We can have your experience reported to leadership. Send us a direct message with your full name and complete service addres

XfinityBenny

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17 hours ago

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Mistreatment by the "Regional Manager" and my personal safety

I am a 20 plus year Diamond level customer. I am reaching out in hopes of some resolution or satisfaction to my racially motivated mistreatment by the area Regional Manager. This individual who refused to disclosed his name, also refused to grant any privacy or discretion when I requested to speak w

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This is insane. Still, after providing photographic evidence that the construction for my property to receive Comcast Xfinity internet was already completed, I am being told I will have to pay $12,000 to get internet.

JELMORE

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17 hours ago

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Service at my home.

Good afternoon, I have been attempting feverishly to get Xfinity ever since the Aspen construction company came out and ran the line to my house. I am repeatedly being told no. I'm wrong. They did not run the line. Oh contrare, the line is in my front yard and powers my neighbor, who is even further

Question

Hey there @user_866d3c! Since the standard Supersonic codes aren't giving you the full control you need, have you tried the manual search method that bypasses the pre-set list, @BruceW provided a link with the steps. Let us know if this helps.

XfinityQuemekia

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17 hours ago

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Supersonic SG2450 TV

Anyone have any luck getting this TV to work with an X1 remote? I've tried all of the generic codes, all of the Supersonic codes, remote resets, and so forth; with some codes I can get the power button to change the video input (so I know connectivity works) but that's about it. I'd be happy with po

Question

Xfinity home phone port out contact

Hi I've been trying to get help from Xfinity to complete porting out home line to another mobile carrier. Mobile carrier responded: The port request for your number XXXXXXXX i is on hold because your previous carrier has not yet responded to the port request that was sent to them. Since you are the

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Customer Service

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Adjust balance owed/collections amount

Hello i just found out through a credit alert that i was sent to collections, I was evicted on October 3rd 2025 Landlord told me they would cancel the account and pay for equipment. I would like my owed amount to reflect when i was still occupying the residence I also still have the equipment (modem

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Billing

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Received, thank you so much!

XfinityEva

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17 hours ago

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Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

Question

Thanks for the assist @TurkFactor. The MLB Extra Innings season begins Thursday, March 26. MLB Extra Innings packages will be sales-ready on March 19, 2026 with the season beginning March 26th, 2026. The full season offering is $149.99 or four paymen

XfinityDemitrius

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17 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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I canceled the service. 2nd time this happened and it was never resolved. If I stream directly with service it works. These links don't work for me

user_dlh6me

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17 hours ago

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Help

I ordered netflix, apple TV and peacock plus. The link that was sent takes me to Netflix and requires me to pay Netflix. I am being billed by xfinity not netflix

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Hi @user_ijisa0, thank you for taking the time to post on our Xfinity Forums Community page! We appreciate your feedback and are delighted to hear that you’re enjoying our services and the promotion you currently have. For your convenience, we

XfinityMelinda

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17 hours ago

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Current promotional plan expiring soon

Hello. I'm currently on a promotional plan that will expire soon. Do I qualify for any other promotional plan? Could you help me? Thank you

Question

user_gndbpv, hello there and thanks for reaching out. I completely understand the need of having those payment arrangements. I apologize about your experience and we are really here to help! Please send us a direct message with our name and service a

XfinityQue

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17 hours ago

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Need help with payment arrangment disaster

Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh

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@XfinityEva I just sent a direct message, thank you again for helping.

user_9dsgot

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17 hours ago

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Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

Question

Hello user_vju5a1, thank you for reaching out in our Xfinity Community forum. We are happy to help you. I am sorry to hear you are having issues accessing your email, but I will do all I can to assist. Have you transitioned to the Yahoo Mail yet?&nbs

XfinityJeffB

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17 hours ago

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No access to email anymore

Stopped working on my iPhone mail app with no fix available. Tried to access online through xfinity and I was able to access just one time and now it just thinks forever and will not open. What a nightmare. Time for new reliable email provider

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Mistreatment by the "Regional Manager" and my personal safety

I am a 20 plus year Diamond level customer. I am reaching out in hopes of some resolution or satisfaction to my racially motivated mistreatment by the area Regional Manager. This individual who refused to disclosed his name, also refused to grant any privacy or discretion when I requested to speak w

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Customer Service

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as of today with them showing preseason games MLB Extra Innings package now available to purchase on XFinity at last season's price of $149 or $37.50 over 4 months

TurkFactor

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17 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

Question

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Need help with payment arrangment disaster

Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh

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Customer Service

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Current promotional plan expiring soon

Hello. I'm currently on a promotional plan that will expire soon. Do I qualify for any other promotional plan? Could you help me? Thank you

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Billing

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user_a11gd4 Thank you for stopping in for help with updating your payment method for your automatic payments. You do need to log in to update your payment information using the Xfinity app or by following the steps here. Are you having issues with lo

XfinityAmandaB

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17 hours ago

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Switch my auto pay to my checking account

I need to log in so I can give my payment plan out of my checking account.So I can come out every month

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@XfinityChristy As far as I can tell, there is no way you can disable notifications on the xfinity app. Least not on the iPhone version.Unless you have no other way of being notified and want to turn off these annoying notifications on your Apple de

user_gwp96

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18 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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