Xfinity Community Forum

@user_zvavbf Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

commented

11 hours ago

to the conversation:

0

U

Poor customer and quality service

I’ve been a Xfinity customer for 10 years. Recently, I have experienced the most poor quality service from Xfinity. Month after the month I lose cable and Internet service trying to get a hold of someone to talk to to resolve. The issue is extremely impossible multiple times Xfinity employees have b

Question

@EG Thanks! We appreciate you! @user_5w0wnr We're sad to hear you need to cancel, and we're sorry it's been a challenge to get assistance. We thank you for meeting us here in our community. Please send us a Direct Message with your full name and co

XfinityLinda

commented

11 hours ago

to the conversation:

0

U

Cancel service asap

Need to cancel service. I have been trying since November two cancel this

Question

U

Me too I was 7 years and all they do is lie and charge us nothing like we agreed to. I hate them

user_zvavbf

commented

11 hours ago

to the conversation:

0

U

Poor customer and quality service

I’ve been a Xfinity customer for 10 years. Recently, I have experienced the most poor quality service from Xfinity. Month after the month I lose cable and Internet service trying to get a hold of someone to talk to to resolve. The issue is extremely impossible multiple times Xfinity employees have b

Question

Hey there, @user_vz8p92! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to via NBC for the big game. I know it has passed, but are you still having tro

XfinityAdrienne

commented

11 hours ago

to the conversation:

0

U

Local NBC station not coming on

I am writing from Oakland Township, Michigan. All stations work with n my TV except the local NBC station that has the Super Bowl. When you put n the numbers for that station an error message comes up CRE-03059 and it says “Sorry, we’re having trouble connecting.” What’s the problem. I would like to

Question

U

I forgot about the Yahoo platform. Thank you for reminding me. That worked.

user_prlc00

replied

11 hours ago

to the conversation:

U

Comcast.net email

How do I access my comcast.net email

Question

U

Accepted Solution

It appears that my modem is too old to get the full upload speed. Xfinity support said I could buy a new one or they could send me a new one for free. Modems that I was told should work would include: Hitron CODA56, Netgear CM3000, ARRIS G54, ARRIS

user_wqot0q

commented

11 hours ago

to the conversation:

0

U

Not Getting My Full Upload Speed

According to my plan's Facts, I should be getting around 300MB upload, but I can only get about 40 MB upload. I am on a desktop that is using ethernet. Ethernet is connected to the modem. The coax is connected to the modem directly with no splitters. I have tried resetting the modem. Can someone hel

Question

Thank you for reaching out to our team. I am glad that I was able to get that order set up correctly. Make sure to track the billing information on the Xfinity app or at the Xfinity.com/myaccount site. - XfinityJohnG

XfinityJohnG

commented

11 hours ago

to the conversation:

0

U

Canceling services

I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this! I have had many issues with this company! Never doinf

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

11 hours ago

to the conversation:

0

1

B

Extremely slow internet connection

Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min

Question

This post is resolved @schwenkman.

XfinityBenny

replied

11 hours ago

to the conversation:

0

XG1v4 box

I would like to have an XG1v4 DVR. Can you assist me?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Cancel service asap

Need to cancel service. I have been trying since November two cancel this

Question

U

A. Do not see any "Direct Message chat" icon

user_lgmshu

replied

11 hours ago

to the conversation:

0

U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

user_sw3c6w Thank you for reaching out to us here with your questions. You can find instructions for viewing your Xfinity statement history at the following link https://www.xfinity.com/support/articles/view-xfinity-billing-history

XfinityBrianH

commented

11 hours ago

to the conversation:

0

U

I"m looking to print out my payment history

I need to review and potentially print out my payment history from 2017

Question

U

Cancel service asap

Need to cancel service. I have been trying since November two cancel this

Question

•

Customer Service

6

2

0

@user_008egn I appreciate sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue with the Xfinity Membership Peacock concern.

XfinityJustinC

replied

12 hours ago

to the conversation:

0

U

Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

Question

Hi there! Thanks for using our Forums to contact us and we are here happy to look into this to make sure you are online. Can you send us a DM with your full name and address to get started? We are looking forward to working together again.To send a "

XfinityJorge

commented

12 hours ago

to the conversation:

0

1

U

status of outage?

We've been over two weeks without service and over a week since the power was restored. The last communication I had from Xfinity was an email saying my service would be restored by February 5. The outage map for my area has not shown any change since the original storm. Can someone please give me s

Question

@user_lgmshu I appreciate you answering all the questions, it's really helpful with staying with the spirit of the Xfinity Forum, in case some troubleshooting steps mentioned can help others who are experiencing similar issues. I'd definitely like to

XfinityJustinC

replied

12 hours ago

to the conversation:

0

U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

U

Pin

I need my pin number for transfer

Question

•

Customer Service

4

1

0

U

I"m looking to print out my payment history

I need to review and potentially print out my payment history from 2017

Question

•

Customer Service

3

1

0

U

status of outage?

We've been over two weeks without service and over a week since the power was restored. The last communication I had from Xfinity was an email saying my service would be restored by February 5. The outage map for my area has not shown any change since the original storm. Can someone please give me s

Question

•

Customer Service

16

1

0

Hey there, @user_m4hcad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV, and Netflix. I know a few days have passed, are you still having troubles connect

XfinityAdrienne

commented

12 hours ago

to the conversation:

0

U

Error code NW-2-5

Tv was working fine and then went to black. Now I get error code NW-2-5 for netflix. No other channels are working either. So frustrating.

Question