Xfinity Community Forum

Sorry to hear about the trouble you've experienced @Gee6! I'd hate to be ready to watch my favorite show, only to get the blue screen! Is this issue still occurring?

XfinityQuemekia

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15 hours ago

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Catchy tv

seems this channel is blacked out tonight. I tried it on both of my TVs. Anyone else experiencing this

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Hello I’m wondering how I can add my wife to my bill for proof of address purposes. I have already added her to the account so she has the power to make payments and contact for troubleshooting purposes. Just need to know how I can add her name to the bill. Also how long does it take to show up.

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Customer Service

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@user_af186a Thank you for stopping back in now that your conduit was installed. We would be happy to help look into getting your next steps started for you to relocate/change the type of drop you have. If you could send our team a direct message wit

XfinityAmandaB

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15 hours ago

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Relocating aerial line underground

I would like to put my aerial drop underground. I was in contact with support back in Sept 2025 and I previously met with a technician who said to re-contact Comcast after the conduit was installed. The conduit has now been installed. Please let me know what steps I should take next to proceed with

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I should have mentioned that this morning, when I entered the bot loop again, it DID say there was trouble detected, and offered me a visit from a tech. That visit showed that the problem affected the whole neighborhood, and triggered further action

user_2ng9od

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16 hours ago

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Low uplink speed: 10kbps

That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w

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Accepted Solution

After a visit by a tech today, and followup work on the distribution system by another, the poor uplink now seems to be fixed for me, and also for my neighbors. My Arris SB6190 modem had been operating uplink channels at ~55dbmV, and have now droppe

user_2ng9od

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16 hours ago

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Low uplink speed: 10kbps

That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w

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Cannot send emails from phone app

We are unable to send emails from any of our email apps on our Android phones. It appears to work only for about 3 hours and then goes down again and I can tell when it's down by. Never changing any settings on the outgoing server but it's simply gets a 421 error that comes back. When is this going

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Customer Service

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outlook stopped connecting to comcast

When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect

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Customer Service

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@user_w0w99j, Do you have your modem connected directly to a wall outlet or a power strip?

XfinityNatalie

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16 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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Are you receiving an error code or just this message?

XfinityDuron

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16 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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... Since 3AM today my INBOX has received 3000+ SPAMs ... Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed by

BruceW

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16 hours ago

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Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

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user_kbreym Thanks for reaching out! Have you tried accessing your Xfinity account through the Xfinity Web Site to ensure your Xfinity User ID is still active?

XfinityMartyR

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16 hours ago

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I can’t get the Xfinity app to work on my iPhone

I’m trying to reopen my Xfinity account and Xfinity Mobile the one I went with help at an Xfinity store. The app kept giving me this message. Access denied, you don’t have permission to access this website. I’ve tried deleting the app and re-downloading it doing it on different Wi-Fi sites or on cel

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Relocating aerial line underground

I would like to put my aerial drop underground. I was in contact with support back in Sept 2025 and I previously met with a technician who said to re-contact Comcast after the conduit was installed. The conduit has now been installed. Please let me know what steps I should take next to proceed with

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Customer Service

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Same issue as others with same screens in 202602 = 10.0.0.1 access no longer allows LAN Xfinity Gateway modem XB8 access [last used & worked fine in mid-2025, I changed nothing since] nor does Xfinity app work (no View WiFi equipment/A

NoWayWest

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16 hours ago

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xfinity app doesn't see Gateway in Bridge Mode - No Login offered by 10.0.0.1

When an Xfinity gateway is in bridge mode the Xfinity app cannot see the gateway. However to allow local login to the Gateway Admin user you need to follow these steps: https://www.xfinity.com/support/articles/admin-tool-access Allow Admin Tool access (toggle ON) If you need to access the Admin Tool

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@XfinityMarshante Hardwired

user_w0w99j

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16 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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@user_tqe8o3, sorry to hear that your concerns weren’t addressed. I know how frustrating that can be, and you deserve to feel heard and supported. We’d be more than happy to assist and make sure every one of your concerns is properly take

XfinityMarshante

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17 hours ago

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AI Customer Service hung up on me

This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri

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Pay my bill

Looking for my account

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X1

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No. I was called back by another AI Voice Agent. I would like to talk to a human person. Please help me get in touch with a human.

user_tqe8o3

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17 hours ago

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AI Customer Service hung up on me

This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri

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Yes. The problem is on all of my Apple devices, 2 iPhones and 2 iPads

shelbyjean107

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17 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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Howdy user_h50rmo 👋 I know how much of a bummer it can be whenever a show I love isn't available where it is usually anymore, so feel for you losing those early Survivor episodes! When it comes to third-party streaming services, the platforms themse

XfinitySeth

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17 hours ago

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Pluto shows

I started rewatching Survivor Seasons 1, 2, 3 & 4 on Pluto & now the early episodes are no longer available. Why? Bob

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@K3MKOORS Update - I solved the problem by re-enabling security access by third-party programs. Update email security settings Sign in to Xfinity Email using your Xfinity ID and password (using a computer). In the top-right corner, click the&nbs

K3MKOORS

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17 hours ago

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Email asked me for my pw and does not work

Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.

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