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Howdy jdawg90 Have you attempted to run a system refresh in the app yet? To run a system refresh on Xfinity X1, use the voice remote to say "System Refresh," press the A button and select "System Refresh," or use the Xfinity app under TV >

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XRE-03059...Again

Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an

Question

hlqh Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service a

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mac email app can’t no longer access my comcast email

After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t

Question

user_rhd2wv, We are sorry to see you leave, but you should be able to go to Xfinity.com/myaccount or use the Xfinity app to cancel your account. Let me know if you still need assistance.   

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Cancel/stop internet service

I would like to stop the xfinity internet service but I don't see an option to terminate it via app or website. What's the best way to terminate it?

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user_koa7nu, were you able to find the information you needed? Let us know if we can be of assistance.   

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Tv down

Walnut Creek is there an outage? If so eta on fix

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Please advise why I am getting the message: Error An error occurred inside the server which prevented it from fulfilling the request. I am basically frozen out of my email. Thank you,

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Xfinity Support

[Edited: "Personal Information"] i was told by a Xfinity support team member : “Thanks for reaching out to us @user_pgn2nb! I?m really sorry you were led to believe you?d be able to upgrade today and then felt let down. I know I personally would be frustrated to hear that news after keeping the acco

Question

Hello user_st6meu! Thank you for reaching out to us for help with the services and the credits. I'm sorry that the limit is preventing you from processing the credits for known area issues. This is something that my team would be happy to help out wi

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Maximum Outage Credits

My Xfinity internet service has been down for multiple days recently, including another outage this morning. This has significantly impacted my work, which requires internet usage. I attempted to request an outage credit today and the response was that I reached the maximum amount of credits. Why is

Question

No problem! We are here for your support. If you do see any issues, or if anything changes, please let us know right away.

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

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Cancel/stop internet service

I would like to stop the xfinity internet service but I don't see an option to terminate it via app or website. What's the best way to terminate it?

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Good Morning, @StrifeV! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do completely understand the concerns with the line being buried at your location for another customer. Typically, the lines are expected t

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Not a customer - Unburied line in back yard

I am not a customer, but a tech came out a couple weeks ago to run a line from the terminal box that is in my back yard to another customer. The line is still unburied in my back yard.

Question

Apparently, 2 months later I am still have a problem. I can receive mail but can't send it. Have to rely on my iPad. Totally unacceptable for two HUGE companies to not solve this problem.

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8 hours ago

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mac email app can’t no longer access my comcast email

After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

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Xfinity loves charging people for internet they aren’t even using.

Moved to a high rise that has its own internet so no longer needed Xfinity, drove to a store and returned my equipment and canceled my service all good right?? Negative, I woke up this morning to a charge on my card for a service a canceled already. Calling and getting an actual human on the phone i

Question

Maximum Outage Credits

My Xfinity internet service has been down for multiple days recently, including another outage this morning. This has significantly impacted my work, which requires internet usage. I attempted to request an outage credit today and the response was that I reached the maximum amount of credits. Why is

Question

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Tv down

Walnut Creek is there an outage? If so eta on fix

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Xfinity loves charging people for internet they aren’t even using.

Moved to a high rise that has its own internet so no longer needed Xfinity, drove to a store and returned my equipment and canceled my service all good right?? Negative, I woke up this morning to a charge on my card for a service a canceled already. Calling and getting an actual human on the phone i

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Not a customer - Unburied line in back yard

I am not a customer, but a tech came out a couple weeks ago to run a line from the terminal box that is in my back yard to another customer. The line is still unburied in my back yard.

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We can leave it - I just didn't want to lose service due to " We see billions of errors on your circuit "

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

Question

Hello, @user_vd03e9 thank you for reaching out over Xfinity Forums, If I was in your shoes and received the collection's notification I would feel the same way and want to get it resolved. We value your personal information, and I edited out some sen

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Closed account - debt collection??

Hey there, I have closed my account back in January, 2023 paying $250 on top of the monthly billing and just got off the phone from waypoint telling me you guys did not close my account and I owe $615. This is ridiculous and need that fixed please. Thank you, [Edited: Personal Information]

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@user_8y368j​ wrote; over 2 billion errors ? and not have so many  OFDM PLC   errors. FWIW. The downstream OFDM channels have a very wide bandwidth that packs a lot of data within. Therefore there is a large amount of correctable

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8 hours ago

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

Question

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