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Help getting a free channel I was told I can get
I received an email recently stating that I was eligible to get a free channel but I have accidentally deleted the email so I was wondering if I could talk with someone in customer service?
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Channels and Programming
xfinity.com/yoursubscriptions
trying to activate peacock offer from platinum member offer
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Xfinity Stream Website
@smv25 We recommend accessing your email on the official website here https://xfinityconnect.email.comcast.net/. Sign in now, and ensure you can read all of your messages.
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Thank you, I've just sent a message to Xfinity Support.
Trying to cancel since February 15th
I called to cancel service in February, which was the last month in my 12 month promotion. The rep said that he'd completed the disconnect and that service would stop at the end of February. At this time I disconnected Auto Pay. I saw that I was charged for the next month and called again in the mid
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Hey there, @user_0rvr9k, thanks for reaching out through Xfinity Forums regarding your cable box and charges. We would be happy to ensure you are being charged for the correct equipment. Can you please send us a Direct Message with your full name and
Being charged for a cable box
I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaki
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user_yiw4u2 Hey there, we hear you. After that many calls, you shouldn’t still be dealing with this. From what you described, it sounds like the original disconnect in February didn’t fully process, which caused the
Trying to cancel since February 15th
I called to cancel service in February, which was the last month in my 12 month promotion. The rep said that he'd completed the disconnect and that service would stop at the end of February. At this time I disconnected Auto Pay. I saw that I was charged for the next month and called again in the mid
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bury cable in backyard
Orange cable has been unburued in our backyard. Please we need it buried ASAP
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@bigscrodd Thanks for posting to the community and sharing your feedback. We know keeping the channels you watch is important. When making any changes, it's important to review and compare the current features or channels in any new packages, as they
Lied to as well. Agents scamming customers?
It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Being charged for a cable box
I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaki
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Never received my $200 gift card
Still waiting on an email for the alleged gift card. How do I look into this.
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Plan
Concern moved here to the E-mail help section.
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
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Concern moved here to the Customer Service help section.
Cardinal.TV Can I purchase this from Xfinity? As I have bought MLB.TV ($149.95) through XFINITY...
Stream Cardinals games without blackouts LIVE or on demand for the entire 2026 regular season. Plus, access to MiLB games and MLB Big Inning. Xfinity needs to offer this... above ot his below... MLB.TV & CARDINALS.TV New for 2026 $199.99/season Watch Cardinals games in-market PLUS every other team!
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Hey there Anon109654! I appreciate you letting us know you're going through the same thing, and we'd love to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address a
spam filtering legitimate emails
My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.
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Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. Whe
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Billing
We pay WAY too much monthly for a MAJOR network to be pulled! This is totally unacceptable! What kind of discount will we be seeing? Im in Florida also and NBC is one of my most watched channel. GET IT BACK!
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
This is now happening again with the same issue. Everything works fine on the portal/web version but I am receiving an error that my IP address is temporarily blocked on my iphone and Mac
user_8nli8o
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Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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