Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (483.6K)
@user_aey6go Thank you so much for choosing Xfinity and for taking the time to share your feedback with us—we truly appreciate it. I’m really sad to hear that this has been your experience, as it’s not the level of service we want for anyone. P
Customer service is horrible
I had a concern about my bill and there just so happened to be an outage in my area. Trying to call or use the online assistant is useless. They refuse to let you speak with an agent just assuming the concern you have is regarding that so they just say a live agent cant help with outages and just ha
Question
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced. address: 1608 Lindsay Loop, Mount Vernon, Wa., 98274
Question
•
Getting Started
Customer service is horrible
I had a concern about my bill and there just so happened to be an outage in my area. Trying to call or use the online assistant is useless. They refuse to let you speak with an agent just assuming the concern you have is regarding that so they just say a live agent cant help with outages and just ha
Question
•
Customer Service
Hello @sajithksaju and thanks for sharing a possible solution here on our Xfinity Community forums regarding Peacock activation issues. I can see why that suggestion might sound appealing, especially if you’re running into account conflicts du
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
Question
Hello @howz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with yo
Upgrade to premium
I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40
Question
Hi there, @user_6almlo Thanks for reaching out . I can definitely understand how frustrating that must feel, especially after the thorough troubleshooting you’ve already done on your end. It’s clear you’ve put a lot of effort into n
Coax outlet in one room has no signal. How to diagnose/fix?
I have two coax outlets in my condo. One works fine and has active Xfinity signal. The other has no signal at all. I checked behind both wall plates and each has a single home-run cable going into the wall with no splitters. So they must connect somewhere further upstream that I can't easily access.
Question
Upgrade to premium
I have plus plan with 105 channels and one gig internet I want to upgrade to premium 185 channels I was told I would lose my 10 dollar per month multi product discount so instead of going up 30 it’ll go up 40
Question
•
Billing
fivetwosix, Sounds good. I understand how important it is to have clear written confirmation and to make sure this is fully resolved. I can definitely help guide you on that. To get started, would you mind sending us a direct message with your first/
Clarifying collections
Xfinity account has been cancelled over a year, and was recently contacted for collections to a $0 account. Xfinity Assistant (live chat) claims account flagged for collection, called Xfinity and the customer rep disputed that claim. What is causing the contradiction?
Question
Hi there, @user_n6rxz7 Thanks for reaching out! I’m really sorry you’re running into this while trying to make a payment. I can absolutely understand how frustrating that is, especially when you're getting conflicting messages about the a
Customer
I've been trying to make a payment since last night. It either says that no account exists at this address or that my balance is zero and won't accept the payment. I got this through boost Mobile and both boost Mobile stores in my area are closed.
Question
Customer
I've been trying to make a payment since last night. It either says that no account exists at this address or that my balance is zero and won't accept the payment. I got this through boost Mobile and both boost Mobile stores in my area are closed.
Question
•
Billing
user_0qem3f - Thank you so much for choosing Xfinity and for taking the time to share your feedback with us—we truly appreciate it. I’m really sad to hear your experience; that’s definitely not what we want for any of our customers.
Unresolved Xfinity Mobile Billing Dispute and Escalation Request
I need help escalating an unresolved Xfinity Mobile billing dispute. This is a personal mobile account, not Comcast Business. I was given incorrect information in store, and my bill does not match what I was told when I signed up. I have a case number, but phone support refuses to transfer me to a m
Question
Hello @aaron967 and thanks for reaching out on our Xfinity Community forums with your concern! We're here to help!Can you please share some additional information on what web site you are going to in order to access your Xfinity Email? Have yo
Having trouble responding/sending emails out but no problem receiving emails.
I am having issues responding/sending emails out using xfinity email on my web browser and I am getting this message: "Error: this is the message The connection to remote server imap-int-west.email.comcast.net was refused or timed out while attempting to connect. Please try again later." I have trie
Question
stevie5104, Thanks for reaching out. I definitely understand where you’re coming from. Pricing and upload speeds are both really important, especially if you’re working from home or relying on that connection day to day. Right now, many p
I can't view/manage my plan online
The pricing on my plan is ridiculous and my upload speed is capped at 40, I need a much higher upload speed.
Question
Yes I would like written confirmation and request the account be fully cleared/updated across system to ensure no future collection attempts. Please take a closer look and advise on how to get this in writing. If a collection has been erroneously rep
Clarifying collections
Xfinity account has been cancelled over a year, and was recently contacted for collections to a $0 account. Xfinity Assistant (live chat) claims account flagged for collection, called Xfinity and the customer rep disputed that claim. What is causing the contradiction?
Question
Unresolved Xfinity Mobile Billing Dispute and Escalation Request
I need help escalating an unresolved Xfinity Mobile billing dispute. This is a personal mobile account, not Comcast Business. I was given incorrect information in store, and my bill does not match what I was told when I signed up. I have a case number, but phone support refuses to transfer me to a m
Question
•
Billing
I can't view/manage my plan online
The pricing on my plan is ridiculous and my upload speed is capped at 40, I need a much higher upload speed.
Question
•
Billing
I was lied to and sold packages that took weeks to sort out. Comcast really is not a customer friendly service base company. i have been a customer for 30 years and they can’t even keep that accurate.
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
Question
fivetwosix, Hi there! Thanks for reaching out. I can definitely understand how frustrating and confusing that situation must be, especially when you’re getting mixed messages from different places. In some cases, this kind of contradictio
Clarifying collections
Xfinity account has been cancelled over a year, and was recently contacted for collections to a $0 account. Xfinity Assistant (live chat) claims account flagged for collection, called Xfinity and the customer rep disputed that claim. What is causing the contradiction?
Question
user_5cszp5 thank you for using the Xfinity Community Forums page to reach out today. Peacock is an incredible streaming platform, we use it all the time for live sporting events or binge sessions of The Office! Let's work together to ensure that act
peacock
I received an email to activate my streaming subscription, whenever I click the Activate Peacock link it redirects me into my subscriptions but without any Peacock banner for actual activation.
Question
user_pg9f3r thank you for using the Xfinity Community Forums page to reach out and let us know about the error you are coming across while attempting to keep up with the World Cup. Is this issue still ongoing for you? Can you share with me any additi
XfinityMarcus
commented
18 hours ago
to the conversation:
0
0
Streaming error: connect to home WiFi
Having issues since connecting to a new gateway box. None of our devices for streaming will allow us to watch certain channels including our LG TV. I have signed out of the streaming app and reconnected to our home WiFi but nothing works. Timing is terrible as we are trying to watch World Cup on Fox
Question