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@XfinityKei my Xfinity plan according to my bill is "1 Gig" When I go to the Broadband Label for my account, it says: Internet 1000 Mbps Broadband Facts 1000 Mbps, Equal Download and Upload Speeds (then it lists all the pricing info) Typical dow
Not getting expected upload speed on full duplex 1 Gig plan
I'm a new Xfinity customer. I have an XB10 gateway and the 1 gig full duplex plan. I'm getting the expected download speeds in excess of 1000 Mbps, but upload seems to be limited to 300-400 Mbps. Is there something that needs to be changed on my account?
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@Pdandy We have the same issues with freezing, pixeling and no volume that I previously commented about! For the amount of bill each month we should have excellent service!
Are you kidding me?!
I am sick and tired of Xfinity's awful and deceitful customer service. When I went online to leave a bad review, I was shocked as to how many 1 star reviews there are, and how your company is still in service. Xfinity to this day owes me over $250 for false charges for "unreturned equipment" that I
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Greetings, @sdhand48! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about using voice dictation in your emails. You have definitely come to the right place
how can I dictate a letter into m e mail ?
Need voice to text transcription in my comcast email
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user_xgyk5h Welcome to our community forum and we are so excited to have Eric join the Xfinity family! You've reached the perfect place to get help activating your modem as well as anything else regarding your service :). Please send a d
New account
I just opened a new account and started a new service and have a question about my new service. I would like to direct message an employee since it contains sensitive information.
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Think most of us are outraged! I was given a promotion in November LAST MONTH and told the price would not change but it did in my next month's bill for January. I was paying in Dec $69.00{promotion} and now next months bill went up to $80.40. Basic
Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi
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Now, why would i do this, so you can charge me another 100.00 for doing nothing, and not fixing the issue. I do not pay for a meal before i eat it, and i am not paying service fee since they did not do the work required, Which was fix it! So I alr
getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
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Process for direct payout plan
I am looking for process on how to complete the direct payout plan with Xfinity after recently switching from ATT to Xfinity. Under plan, Xfinity was to pay off up to $500 of my remaining iphone bill. I now have the confirmation that I paid off. How do I submit for reimbursement?
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Devices
sent direct message - Thanks for the follow-up
mobile trade-in credit - Escalation
Hello I am a mobile customer who traded-in my phone for $1100 in credits in a recent promotion. The phone have been received and accepted by Xfinity per the emails i received, but no credit was received. Support agent just reassure falsely to wait a month before seeing any credit. I had sent two oth
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No Confirmation Email for Service Call [Edited]
I ask for a service call on Dec. 24 8:00 am. I was supposed to get a confirming email for this. I have not received this email.
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Customer Service
Greetings @user_yfmj4y, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the internet, as someone that uses internet for work, I know how important it is to stay con
Awful communication
After 8 years of Xfinity today was the last chance I gave them. We made an appointment for glofiber. I have a set date for my payment to roll out and the will ALWAYS stop it before then. Yesterday, I spent 2 hours before I got someone who listened and cared and fixed out internet. She credit our acc
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Ongoing WiFi dead zones – checking eligibility for complimentary xFi Pod
I’m experiencing persistent WiFi dead zones and weak signal in parts of my home despite using an Xfinity xFi Gateway. I’ve already tried basic troubleshooting (restarts, placement changes), but certain rooms still have unreliable or unusable WiFi. I understand Xfinity provides complimentary xFi Pods
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Customer Service
Please address my specific questions AFTER reading the thread. if you will do that, you will see that the link you provided is the same one I started with. Please do not ignore the fact that as I mentioned, the information provided by Comcast for thi
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Hi there, @LiteSync! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the hard time getting a replacement DVR. The PX013ANM is an older device and supplies are limited to primarily refurbished units. The latest is the XG
20 year customer gets no support HELP
Hello. We are a customer of Comcast for 20 plus years. Rather satisfied until now. Explanation: Our XG1 (PX013ANM) DVR main controller box after years of service began to develop an audible noise keeping us awake at night in that room. (No other room to move it to) Returned the DVR to the Comcast lo
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Greetings @user_ewr0cg, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the apps, but you have come to the right place for assistance. When you try to view cont
TV Apps
My TV apps stopped working: peacock, Prime, Tubi, Freevee, etc. each of them will open, but when I try to view a show, it won’t open that selection. Help!
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user_5r6t9m If you like we can request a tech come out again to have another look, and also request a maintence request to be put in while there. I can't promise they would be able to unless they do find the root cause of an issue for the whole area
getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
Question
These links do not work. A rep talked me into switching from an old plan to the 185 channel plan and I have no idea what I agreed to. I'm worried about losing sports channels and simply want a listing of what is on this package. Every li
125+ vs 185+ channel lineup
Which channels are not included in the 125+ channel lineup that are included in the 185+ channel lineup. I’d like to know specifically which channels are not included in the lower channel listing.
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user_ai4t4o Thanks for reaching out about your final billing concerns, and I would be happy to look into what caused it to be so high and fix any errors. Can you send us a direct message with your full name, name of account holder (if different
Are you kidding me?!
I am sick and tired of Xfinity's awful and deceitful customer service. When I went online to leave a bad review, I was shocked as to how many 1 star reviews there are, and how your company is still in service. Xfinity to this day owes me over $250 for false charges for "unreturned equipment" that I
Question
Awful communication
After 8 years of Xfinity today was the last chance I gave them. We made an appointment for glofiber. I have a set date for my payment to roll out and the will ALWAYS stop it before then. Yesterday, I spent 2 hours before I got someone who listened and cared and fixed out internet. She credit our acc
Question
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Customer Service
... Customer service asked me to direct message them, but I have no idea how to do that. ... To send the requested information (full name and service address) in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com pag
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closing an old account
We moved to a new address and continued with Xfinity internet and TV. I have tried to close the account at our old address without success. Everytime I sign in to my account the old address pops up with my new address (although the new address remains the default account). I have been on the phone w
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