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Hey there, @user_q6ofxm, thanks for reaching out through Xfinity Forums regarding your email address. I definitely understand the importance of getting your email address added to your account. How long has it been since you deleted the secondary acc
Email change associate with another account
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er
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Damaged cable box
I discovered a damaged cable box in my yard. Could someone take a look and cover the box? Edit [Customer Info]
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Customer Service
New service driver cancelled call
Was told that somebody would be at My house 5 PM to 7 PM nowhere does it say between five and seven or anything to that effect I called at 5:30 but nobody showed up and the person the first person I spoke to said that they’ll be there in 30 minutes 3540 minutes go by I call again the second guy I sp
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Customer Service
No, I’m trying to do this within the iPhone mail program in order keep my messages sorted. If I choose to “add a mailbox” I get a server error and no folder appears. This is only in the iPhone mail app.
Creating mailboxes on iPhone email program
Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi
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Email change associate with another account
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er
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Sign-In and Account Management
@krv123 Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I g
Creating mailboxes on iPhone email program
Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi
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@user_ee20e0 Why is it not finding my email? https://connect.xfinity.com/appsuite <----- try here.
Finding my Email [Edited]
Why is it not finding my email? [Title Edited: "Personal Information - Email Address"]
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Hello @user_ba7d61, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having connection problems? Can you provide the information @EG asked for?
Internet dropping
I recently moved into a new apartment and had services installed by a technician. My modem keeps losing internet connection multiple times throughout the day. No outages in the area. The loss of service lasts from only a few seconds to 2 minutes, then comes back I have tried all the troubleshooting
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Comcast DVR hangs on Disney+ when it switches to a commercial.
My DVR box model DVRAR AX013ANM consistently hangs on commercial breaks when I stream Disney+. It switches to the commercial, sometimes plays the commercial , sometimes not, then fails to switch back to the Disney + program. I have newer satellite boxes which do not exhibit this problem. Neither doe
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On Demand
Tree fell broke cable line
Broken cable line at [Edited-Personal Identifiable Information]
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Customer Service
They continue to say that have received no notice of a change. Baloney. Thousands have called in. Do better Xfinity. Your representative told me 2 days ago that the issue had been “elevated” but nothing is fixed. And she said many people were calling
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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I was able to solve this on Ubuntu 2026.04 by applying this patch: https://github.com/WoodyWoodster/mac80211-mcs-patch My download speeds went from 17Bit/s to 960Bit/s. I think this is a problem found pretty widely with newer kernels so it would be
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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I set the all the Spam Risk levels (High, Medium, & Low) to "Block" and this greatly reduced my spam calls. I do not get any that actually say "SPAM". I still get some calls that indicate Verified and a few that don't state anything other than a
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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2 accts after upgrade?
I spoke with a Rep by phone today. He was able to get me a 5 year plan at a cheaper rate. I signed the plan after a text was sent to me. I went back in to view my new plan but it now shows I have 2 accts. I don’t want to pay for two different plans. Can someone assist?
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Your Home Network
@user_3s0ikb That has been done with no response from Xfinity Did you send the DM to Xfinity Support?
Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
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Good afternoon @user_zzlpdi. Is this damaged equipment in your front or back yard?
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Damaged cable box
I discovered a damaged cable box in my yard. Could someone take a look and cover the box? Edit [Customer Info]
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