Xfinity Community Forum

The watch is free, but you'll receive bill credits each month until the cost of the device is paid off. The other caveat is you pay an extra $10 month watch data fee. They should have explained this to you. Or was noted in the contract you signed/app

DreamSayerZ

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12 hours ago

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Apple Watch SCAM!!!?

I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l

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Turn off nap mode

I am writing to formally lodge a complaint regarding the mandatory 4-hour automatic inactivity mode (Nap Mode) on my Xfinity service. This forced feature disrupts my household, as the box automatically shuts down despite my settings. This is a massive inconvenience for continuous viewing, background

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user_bl3h71 Thank you for reaching out to my team so we can make sure your account was closed properly and you are not charged for service going forward. Please send us a direct message with your full name and complete service address to “

XfinityEmilyB

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12 hours ago

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Cancelled service, called, still charged

I cancelled my service on June 2. I received an email with a cancellation request confirmation. I was charged full price just now for cancelled service. I called and the customer service rep put me on hold, then transferred me, and I was given a wait of 30 minutes. please help me cancel this and get

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@mapguy11 Thank you for taking the time to reach out to us here on our Xfinity Forums! I appreciate you providing the details and can understand how frustrating this would be. Without providing any personal details, to protect your own information, a

XfinityBillie

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13 hours ago

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Xfinity Mobile Keeps Asking for Verifications

Hello, I've been through the process like 5 times now (with an agent and without one) just trying to get my mobile line setup and it never seems to get past the verification state. I go to the website scan my ID, and then I never hear anything back from the system.

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Hello, @user_w2uqhq tell us more about your service issues. What have you been experiencing and what troubleshooting steps have you taken so far?

XfinityThomasC

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13 hours ago

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Internet problems

My internet keeps going in and out

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pentarus I would be reaching out if I was being billed twice too! We are here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" ic

XfinityPeterH

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13 hours ago

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billed twice on two accounts at the same house.

They gave me two accounts and now I've been paying twice for the same product at the same location.

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Internet problems

My internet keeps going in and out

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Customer Service

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Cancelled service, called, still charged

I cancelled my service on June 2. I received an email with a cancellation request confirmation. I was charged full price just now for cancelled service. I called and the customer service rep put me on hold, then transferred me, and I was given a wait of 30 minutes. please help me cancel this and get

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Billing

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Hello @user_fdcyrw Sorry to hear your service is still down. Have you already checked for updates using the steps found here: https://www.xfinity.com/support/articles/check-service-outage

XfinityMatthew

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13 hours ago

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Outage

I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y

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@user_ee8ope Thank you for taking the time to reach back out. I see that my colleague had invited you to send us a DM so we could take a look at the account on our end. We are definitely more than happy to assist and see if the package you are reques

XfinityBillie

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13 hours ago

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Account sign up $50 1Gig

I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig. Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady

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Xfinity Support

Hi! I need my wifi transfer date to start on June 16th, NOT on the 21st. I’ve been going in circles with the robot trying to change it and it’s not working and I need wifi when I move in. Your website and your app are not letting me edit my move information.

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Customer Service

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Been 2 days no updates from xfinity tried calling multiple times to speak with ANYBODY with only automated response. FRUSTRATING! All of my neighbors have internet except my house…what the heck?

user_fdcyrw

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13 hours ago

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Outage

I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y

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@XfinityJohnG if you have a way to post a photo on here I can prove that I did see $50 for 5 years for 1 gig. I also have my original letter in the mail claiming it as well. Y’all lied and I can prove it.

user_ee8ope

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13 hours ago

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Account sign up $50 1Gig

I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig. Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady

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help with computer that "cannot be contacted over the network

Your assistants have helped connect my Brother printer to the new Gateway modem and then to my computer Windows 10. When I tried to print today, I got the error message: Brother HL-L2305 set up complete, cannot be contacted over the network. Computer appears to be correctly configured but device or

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Your Home Network

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Remote not working

To whom it may concern, our xfinity remote no longer is working. Even after new set of batteries. Also have tried to factory reset as well. Nothing works. No light shown at all.

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Devices and Equipment

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Update: I cleared the cookies, and temporary internet files. Still get the same message after logging back in.

whatnamesrleft

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13 hours ago

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Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.

I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.

Question

user_coet5a Our phone will come with device activation ready, but if you want to transfer data and contacts you would want to keep the old device until that has been completed. It isn't needed to active our mobile phone though if that is your only co

XfinityEricB

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13 hours ago

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Shipping new phone

I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of

Question

Xi6-T outputs Dolby Vision on SDR content

Issue: Xi6-T outputs Dolby Vision on SDR content (LG OLED65E9PUA, 4K60 mode) Device setup: Xfinity Xi6-T cable box LG OLED65E9PUA Direct HDMI connection (high-speed certified cable) Xi6 output set to 2160p60 (4K UHD best available) Problem: After viewing Dolby Vision content, the Xi6-T remains locke

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Accepted Solution

user_yc4fn2 We are here to help. Our team would love to help explore different options on the service to save money on the bills. Could you please send our team a direct message with your full name and full address? Our team can most definitely take

XfinityTommy

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13 hours ago

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Billing

My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look

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@XfinityEricB Ah, okay. So does that mean I don't need my old phone to set up my new one?

user_coet5a

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13 hours ago

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Shipping new phone

I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of

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