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Paid for Higher Tier Subscription No Change in Upload Speed
I upgraded my plan from 40Mbps upload speed to 300Mbps, but no change has occurred. I have been trying to reach XFINITY over the phone but the troubleshooting process from the XFINITY customer support line makes you do the same steps over and over again and restarting your router. It keeps saying my
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Your Home Network
Hey there, @user_vpnuy6, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to ensure your account was cancelled correctly. I understand that receiving unexpected bills can be shocking. We are here to help. Can yo
Cancelled service but still getting billed/charged
I called and confirmed the cancellation of my internet service on 1/20/2026 (reference number: 1002058123462099). But I received an email today saying a payment was processed on 2/2/2026. Every time I try to look at my payment history through my account to verify what happened, I am getting a "Restr
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Cancelled service but still getting billed/charged
I called and confirmed the cancellation of my internet service on 1/20/2026 (reference number: 1002058123462099). But I received an email today saying a payment was processed on 2/2/2026. Every time I try to look at my payment history through my account to verify what happened, I am getting a "Restr
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Billing
@user_xx4we6 Thanks for posting to the community. We can help get a tech out. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of
How do I let Xfinity know their line in sitting in my driveway?
Xfinity - your line is sitting in my driveway, and you won't tell me how to let you know that. Your 1-800 number is refusing to send me to a live agent. My wifi is working great, though. Thanks!
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@XfinityJorge I went to the browser Notifications page (first image) and the only options there are to edit notifications for text or email. No option for Marketing Push notifications in the app. The Marketing Push notifications are burying actua
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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11 Internet Outages in 29 Days
My area has had 11 internet outages in the last 29 days. I haven't gone over 2 days with connection. I work from home and have lost ~40 hours of work to these outages. Of course I'm in an Xfinity-locked region, so I can't even switch ISP if I wanted to. I've talked with support, posted on X, and eve
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Customer Service
user_ixinr5 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Switch from Xfinity internet to NOW internet
Hi, I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW. Could I get some assistance with this?
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@user_ynj4s2 I am so sorry to hear you have not had a pleasant experience with updating your plan. All offers available to you, can be viewed by logging in to the Xfinity site with the primary user on the account. We do send out a customer approval f
Renewal
Worst experience ever they don’t offer new client pricing for old clients. I’m looking at switching to Google fiber when you call in you have to negotiate with the phone rep to try to get a decent price absolutely horrible experience. They advertise $50 a month for five years and I got [Edit: Langua
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After posting here I was asked to DM support here on the forum. They assigned someone from corporate and they did resolve my issue and eventually credit my account. I learned from my mistake and went in store when I upgraded my son’s phone and the ap
Trade in help
I too have now been a victim of the blank shipping label, and now Xfinity is not wanting to honor the $1100 promotional trade in credit when trading in my iPhone 14 ProMax for the preorder of the iphone 17 pro. I've had to call 16 times with this trade in. I've rewrote this 3 times because when plac
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How do I let Xfinity know their line in sitting in my driveway?
Xfinity - your line is sitting in my driveway, and you won't tell me how to let you know that. Your 1-800 number is refusing to send me to a live agent. My wifi is working great, though. Thanks!
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Customer Service
email disappears from inbox
email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with
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user_ivhc9o We appreciate you reaching out to us over our Community Forums. The Community would be more than happy to help get you pointed in the right direction. I would recommend clearing your cache, and cookies for your web browser. Also, you migh
I am having trouble logging into certain accounts
i am having trouble using my laptop to log into certain accounts to pay certain bills
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Also, want to note that while creating the above post, the system would not allow me to add any "Tags" for my message. It would give an error message and say to refresh the page. I just wanted to make someone aware that there may be an issue with thi
kar_0808
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Hardship Programs
To the Xfinity Support Team, I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed. I am c
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