Xfinity Community Forum

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Xfinity is sending me reminders to choose a comment to be labelled the "accepted solution." At present, there is no accepted solution, making this comment the only possible choice for "accepted solution."

user_9c9s5d

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14 hours ago

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yahoo email blocks domains

Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71

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I have the same problem: constant pixelating. Techs have been out and can't solve it. So tired of this.

user_da14bc

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14 hours ago

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TV is Pixelated

I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti

Question

XFINITYWiFi HOTSPOT ISSUE

My Xfinity Wi-Fi Hotspot would not connect and kept disconnecting. This what I did to correct my issue and IT WORKED!!!!! I copied & posted what helped me below. "To fix consistent Xfinity WiFi hotspot login issues, start by clearing the network, updating your credentials, and ensuring your account

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Xfinity App

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Good evening @Twofister and thank you for reaching out regarding your internet connection cutting out when your central AC is running-we appreciate you bringing this to our attention. To help us narrow this down, how long has this been going on? Are

XfinityAlyssaA

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14 hours ago

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Internet cuts out when central AC is on

My internet cuts out every time my central AC is on. I'm pretty sure the internet cuts out when my neighbor's AC turns on as well.

Question

Thanks for reaching out @user_lrkrhb! It sounds like there might be a delay with our website showing your address has received the mid-split upgrades. There is not an exact date on when our X-Class speeds will be available in each area. However, we c

XfinityAldrik

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14 hours ago

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Mid-split upgrade completed today but website still shows slower uploads

After the rest of the country had mid-split for years, my humble Seattle area neighborhood finally got the mid-split upgrade. However, the website still shows the slower upload speeds. How long does it typically take to get this updated in the system? I'm 99% sure this upgrade was for mid-split sinc

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Mid-split upgrade completed today but website still shows slower uploads

After the rest of the country had mid-split for years, my humble Seattle area neighborhood finally got the mid-split upgrade. However, the website still shows the slower upload speeds. How long does it typically take to get this updated in the system? I'm 99% sure this upgrade was for mid-split sinc

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Customer Service

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No internet. Router front lights are off, back back Ethernet port lights are on.

My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?

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Your Home Network

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I believe it’s an outage, they just don’t want to pay for all these hours of WiFi missed. Watch it be back up tomorrow.

user_lrln63

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15 hours ago

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Internet connection

Internet not working. It says there isn't an outage but it's still not working after unplugging and plugging modem

Question

I’d love to help resolve this for you! If you could send a direct message with your full name and service address to get started @user_pzwf30. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityQuemekia

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15 hours ago

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Swapping from business mobile to residential

Been 2 weeks of waiting and nothing’s happened

Question

If there is anything more we could assist you with, please be sure to leave a detailed description @user_ysna5u.

XfinityDemitrius

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15 hours ago

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Angle app

Please add Angle app

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@XfinityDuron sent it. Already told you the problem is the source signal not my device.

rviteg

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15 hours ago

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Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question

Greetings @user_q91m47, and thank you for posting on our Xfinity Forum. We can definitely help point you in the right direction. A few quick questions to better understand the situation: - Does the box of Comcast/ Xfinity label on it?- About how far

XfinityMelinda

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15 hours ago

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Whose property is the xfinity box on?

There's a box behind my back fence. I'm pretty sure it's xfinity. I'm just trying to find out if it's on my property or my back neighbor's.

Question

Have a great night, never hesitate to create another public post for any of your future account and service needs.

XfinityDuron

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15 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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Schedule cancel my account

Schedule cancel my account may 30th

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Customer Service

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The problem is back but with a different error number. No channels are working Followed by another message that there is an outage in our area and maintenance to be performed 3 days from now!

5hl

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15 hours ago

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Heavy pixelation on main tv box but XRE errors on both boxes

Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow

Question

Thanks for reaching out @user_kmvu1i! Just to confirm, are you having issues accessing your email? As @Again shared, please try accessing your email directly through this link:https://connect.xfinity.com/appsuite From there, sign in with you

XfinityAldrik

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15 hours ago

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Email

I cannot find my email. It is [Edited: "Personal Information"]

Question

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Whose property is the xfinity box on?

There's a box behind my back fence. I'm pretty sure it's xfinity. I'm just trying to find out if it's on my property or my back neighbor's.

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Customer Service

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@XfinityDuron Nope! thanks

user_5nh8t6

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15 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Absolutely, is there anything else we can do for you at this time?

XfinityDuron

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15 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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I would prefer to go in person. Thank you! I didn’t know this was an option.

user_5nh8t6

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16 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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