Xfinity Community Forum

how was it resolved? I'm having the same poroblem

I823putt

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7 hours ago

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An error occurred inside the server which prevented it from fulfilling the request.

when trying to send an email I get the error - An error occurred inside the server which prevented it from fulfilling the request.

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Same issue here. I've used multiple devices, multiple networks, it has to be something on Xfinity or Peacock's end.

user_3gpgba

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7 hours ago

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Peacock activation “something unexpected happened”

I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.

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Closed

My internet bill increased 3.5 times my past month

Can Xfinity customer retentions help me because this is way more than what I am paying now.

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Customer Service

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As a longtime customer (1970th) this is not acceptable, first the SF Giants/As went pay to view, now the NFL is gone, the only thing that went up is my monthly subscription. $340. I agree with many viewers, you get these channels back, reduce the sub

Anon1274654

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7 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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@sgeneris, the forum rules state to wait to be invited before sending us a direct message. We did invite you and see your message. Please wait for a response. Thank you.

XfinityFrank

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7 hours ago

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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FYI there was a warning to not write support directly, but I did it anyway -- what happens now?

sgeneris

commented

7 hours ago

to the conversation:

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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@user_4t2m5k Thank you for taking the time to reach out and share your experience. This is not the way we want to make you feel and we want to make sure you are not charged when you were told you would not be. Our managers do not have direct lines ho

XfinityEva

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7 hours ago

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Terrible Customer Service

Hi Xfinity Mobile managers please contact me. I’ve now dealt with your agents 5 times to accomplish the same task and it has yet to be successful. I have confirmation in writing by your chat with an agent feature that it was taken care of yet I am still being charged for the service. I’ve called 3 t

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iec-necaspokane Happy to help get this pedestal addressed. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In"

XfinityTommy

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7 hours ago

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Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?

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Good morning @user_vgr7pt. Can you provide some details on what happened with your discount?

XfinityRaf

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7 hours ago

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

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Hello, @user_2ale1n thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand where you're coming from with wanting to ensure your services aren't interrupted. I rely on my service being up and running to be ab

XfinityJustinC

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7 hours ago

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Non Payment?

I am getting notices on my phone, and phone calls, about an unpaid balance but I signed up for autopay last I recall. I cannot make any payments until tomorrow (pay day) and can arrange that, but need to know how. I cannot get in the phone often. Please let me know how I can schedule payment if auto

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@sgeneris Please send us a direct message with your full name and the service address, and we can take a deeper look into what credits can be issued. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di

XfinityMatthew

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7 hours ago

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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Constant outages

I have been a customer for 13 months and every one of those 13 months there has been an outage with my service. Never had this issue with Fios. Why is this a continuing problem?! Do better!!

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Your Home Network

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user_8br5s6 Hi there! We'd be happy to help. When you say you're "restricted" from your account, are you receiving a specific error message when you try to sign in, or are you unable to access the billing section after logging in? A few deta

XfinityAirelle

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7 hours ago

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Xfinity Support

I am restricted from my account saying I am trying to figure out how to access to pay bill

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Xfinity Support

I am restricted from my account saying I am trying to figure out how to access to pay bill

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Billing

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Moe26 what's the make and model of the device you're using? A lot of times when a device is no longer compatible the manufacturer is no longer updating the Operating System on the phone.

XfinityJosephA

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7 hours ago

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Xfinity app

I tried opening the app it says needs update tried updating now Not compatible 🤷🏾‍♂️

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So far, no luck with troubleshooting. It may be an issue with the router itself, so we're going to an Xfinity store to get it swapped for a new one. I will respond to this thread to let everyone know if that fixes the issue.

user_x9pwvv

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7 hours ago

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Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps

We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to

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Non Payment?

I am getting notices on my phone, and phone calls, about an unpaid balance but I signed up for autopay last I recall. I cannot make any payments until tomorrow (pay day) and can arrange that, but need to know how. I cannot get in the phone often. Please let me know how I can schedule payment if auto

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Billing

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Thanks for responding. Yes I did, but as I explained, it requires start and stop dates and I do not have them. However, Comcast does when they did work in my area. If you can find out when the work was last done in [Removed: Address] I would appreci

sgeneris

commented

7 hours ago

to the conversation:

0

1

S

Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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Same here, promised a discount and never got it.

user_vgr7pt

commented

7 hours ago

to the conversation:

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1

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

Question

Hi there@user_mnkm2k. Thank you so much for reaching out to us regarding the damage Xfinity box. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to

XfinityRoberto

replied

7 hours ago

to the conversation:

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Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please?

Question