Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (422K)
Hello, @user_nmcrpq happy to help get that order cancelled for you. Please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Cl
cancel order
I placed an order to change my internet plan but have changed my mind and would like to cancel the order, I can't find anywhere how to cancel the order.
Question
Internet is so so slow!
I live in San Jose, CA. Internet has been super slow for a couple of days, cannot even load a youtube video. Anyone know what’s wrong? Or I my speed got ripped off and Xfinity still taking money? Hope it’s not a fraud!
Question
•
Your Home Network
cancel order
I placed an order to change my internet plan but have changed my mind and would like to cancel the order, I can't find anywhere how to cancel the order.
Question
•
Customer Service
user_h5hzd8 Thank you for reaching out to us over our Xfinity Community Forums, and sharing your experience. This is not the experience we want for you, or any of our customers. Our communication to you should be transparent over any platf
complaints
This is my fourth attempt trying to write this on this forum because it keeps erasing it. I have attempted 3 times to change my subscription because i cannot afford my bill . I originally signed up for service going by what the former tenants had where i live not knowing the neighbors pay less. So I
Question
I’ve waited 40 minutes since the last message from support. Am I to believe that they are hard at work resolving my issue or just waiting me out? If I treated my customers like this I would have no customers. Come now Comcast, tell me how much you ap
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in
Question
I am now 1-1/2hrs into a chat session with Xfinity Support and we have gotten absolutely nowhere. Funny, same thing happened on the phone 4 weeks ago when this debacle started. You Mantra should read “How long can we frustrate our customers before th
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in
Question
@bcj99 We want to thank you for reaching out on the Community Forum for support with your account. We're currently waiting on a response from our Executive team to help us resolve your concern. Feel free to reach out to us via DM if you have any furt
Being charged for my free phone since since July 20, 2024 billing
I am praying someone can help me! I took advantage of a free Pixel 8 phone back in May (April?) 2024. I checked the June 20, 2024 billing to ensure that I wasn't charged for the free Pixel 8 phone and saw there was a charge and a credit both in amount of $29.16 on the bill. I did notice that my old
Question
I have the same issue. This seems to be a common problem. Why can't Comcast or Yahoo come up with a straight forward answer?
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
Question
Discount of the Comcast montly bill
How much will my Comcast monthly bill be discounted for jumping through all of the required hoops to be in Yahoo mail?
Question
•
user_z0z8ya, This is something we are aware of, and we are working on a fix. In case you didn't see this, it has been recommended that saying "English Audio" into your voice remote, and the movie will play in English.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
Hello user_ljgqei! Thank you for reaching out to us for help with the missed appointments today. I never want to start things off on the wrong foot like this. I'm sorry that the technicians have not arrived yet. My family would be lost without our se
Installment
2 no show techs on New Years Day for installation for new internet service. This has already started off badly
Question
Not receiving trade in credits
I have not been given my trade in credits now for over 5 months since we upgraded 2 lines and I have contacted by phone and chat and still nothing is done. I am just told we will fix this it will take 24 hours or I cant apply the credits my self I have to expedite the ticket. Yet here we are Jan and
Question
•
Devices
Installment
2 no show techs on New Years Day for installation for new internet service. This has already started off badly
Question
•
Customer Service
TV Picture Issues
Over past couple weeks I keep getting pixelation of screen on all channels, live or recorded at all times of the day. What do I need to do to get someone scheduled on my schedule to check. There was one of Xfininty service trucks at my corner last week doing something. I have had more issues since h
Question
•
Channels and Programming
tv grid goes lank
my Xfinity tv grid has just recently started going blank on my Samsung frame tv. I unplug - replug all is well. One day later it's blank. Had the tv and Xfinity for several years and just now this problem popped up
Question
•
Xfinity Stream Website
user_pvp6tx That process is typically facilitated through the credit check. The credit is run which goes over a few various factors. Thank you very much for reaching out to clarify.
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
Question
@user_z0x0q0 We do apologize for any inconvenience and would like to look further into this for you. Could you send us a direct message including your first and last name and complete service address Here's the detailed steps to direct
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers. I found this thread: https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083 This is ALL accurate to w
Question
user_gol4nw We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Have you tried restarting your device?
XfinityMartyR
commented
13 hours ago
to the conversation:
0
0
why is my screen blocked
can you tell me why my screen is blocked wont do any thing
Question