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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove Netflix from Xfinity accoun
I already am billed directly from Netflix and need to remove from Xfinity
Question
Concern moved here to the E-mail help section for assistance.
reply from state governmental office blocked
I send an email to a state institution weekly, the email arrives there ok. But I must have a confirmation from them to proceed with a faith visit, but I don't get their reply to me. (i get my BCC though) . I think the email coming to me is being blocked since its from a prison system, (no inmate has
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Concern moved here to the E-mail help section for assistance.
Email Unavailable Again - Webpage not available
I'm reporting another outage with regards to email access. Whether I try to access via a web browser or via the Xfinity Web, email is not loading. This is a daily occurrence. Why?
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Having the same issue, hopefully being worked on
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
Question
Hello @user_neawkr Thank you for working with us! I’m glad we were able to issue a refund for the WiFi extenders you did not receive, which were originally set for in-store pickup. It was our pleasure to assist you with this matter. If you ever
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that
Question
user_dyv146 You can contact our Xfinity team by phone at 1-800-XFINITY (934-6489), but our team and community are here to help however we can as well.
Customer Service phone number
How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.
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Contact information for escalation
I need contact info for someone higher than whoever answers the phone. I asked for a supervisor more than 10 times and I was told they were busy and after that they had meetings. What? I asked for an escalation email or phone # and was told they didn’t have one.
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Customer Service
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Great employees deserve better
Do not require AI/xfinity assistant (bot) as the 1st way to interact, give an option to customers…DONT make service reps/techs follow the same steps with customer repeatedly. Allow reps to think to resolve an issue & to use common sense to make a judgement call. You know, all the things AI cannot do
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Direct message
How do I go about direct messaging Xfinity to talk to them about my mobile plan?
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Billing
No worries and no apologies necessary ! Best of luck to you with your learning and with your choices !
Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s
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user_daqoew, Thank you for reaching out to Xfinity Support. Once you have canceled your account, it can take several days to complete the order. Your end date will be the day you requested your account to close. If you would like me to double-check t
Cancelled account is still showing up as active and received a statement.
I canceled my account but it’s still showing up as active on the app. Also revived a statement to pay even though the service should’ve ended already.
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I need a customer service phone number please
Customer Service phone number
How do I get a number to speak to a live person? AI only addresses prescribed issues, and does not help.
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Ian a now pass customer but lost connection. I am on monthly prepaid
user_frh7he
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7 hours ago
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Now pass
I have now pas but not connected
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