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I completely understand the frustrations, it certainly is not what we want for our customers regarding the line bury and signal concerns @user_b4mu17! We can certainly take a further dive into the account with you and ensure you have a more stable co

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Xfinitys ridiculous solution to my issues

I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p

Question

@user_donk4a wrote; Can you direct me to the manual and/or instructions for disabling the router and WiFi features? I only want to use the modem function. https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode

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17 hours ago

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

Question

security touch screen

Our touch screen went out a few days ago. It's plugged in but black screen. Orange light is on.

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I was not told that by the tech or his “suoervisor” it hasn’t been 30 days. You can’t bury it beside my house as there is a concrete parking pad so it has to go up and over.    this is all great if it gets resolved.  However my servic

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Xfinitys ridiculous solution to my issues

I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p

Question

I have a pending order on my account. Can someone help me figure out the status of my order?

A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of ye

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Hi Roberto. it turns out that I am going to need a replacement for my XG1v4 (4k and cable connection) which is not working properly even after troubleshooting and a reset. West Orange, which is most convenient for me, never seems to have these in st

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Order an Additional Cable Box Online

30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out

Question

Accepted Solution

I could be wrong, but I believe it would be listed in your bill in the area it lists out your services.

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Looking for the end date of the current promotional period

I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.

Question

Accepted Solution

Looking for the end date of the current promotional period

I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.

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Formal complaint about Internet Cable Service

Dear Xfinity Support Team, I am writing to express my strong dissatisfaction with the handling of our underground fiber cable installation. This is now the third time an appointment has been rescheduled, and we find these repeated delays unacceptable. We understand that work is ongoing, but failing

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Email

my Comcast email keeps on getting disconnected. it says it’s been temporarily blocked from Comcast

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Thanks for taking the time to post on our Xfinity Forums page, @user_v0fhg2. Are you located in a FDX or Full Duplex area?

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XB10 Router/Gateway

I would like one, I am eligible with my x2 gigabit plan. How do I get one?

Question

@MoyFam109, thanks for reaching out on our Xfinity Community Forums page. I'd like to do everything I can to help with the broken box outside. Please send a direct message including your full name and service address, and we can get started anytime.

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Outside mounted cable box broken

The box outside where the cable from the street meets our house is broken. I have been trying to figure out how to contact someone with the Xfinity assistant but it doesn’t comprehend my issue. How do I get someone to come out and fix it?

Question

Sure thing! Take a look here https://www.xfinity.com/hub/internet/xfinity-app to see all the great things you can do with our equipment.

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

Question

Outside mounted cable box broken

The box outside where the cable from the street meets our house is broken. I have been trying to figure out how to contact someone with the Xfinity assistant but it doesn’t comprehend my issue. How do I get someone to come out and fix it?

Question

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Hello, @Chan0000pppp. I appreciate you reaching out to us via Forums to see what we can do to help get your account up to date. I would be more than happy to review your account to see what options are available. Please send a direct message by click

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Payment arrangement

My bill is past due I was on a payment arrangement but missed payments now my service is suspended. I absolutely cannot afford to pay to amount. I really need to get back on a payment arrangement. Is there anything anyone can do? If not I will have to go to another provider. I cannot afford this I n

Question

Closed mobile account being billed & Refund from January never received.

This is the worse customer service EVER! I’ve canceled all services Jan 22 and am STILL getting charged for mobile. I’ve confirmed with multiple offshore and online chat people all accts are closed. In addition my refund of $225.87 has not been sent to me from JANUARY for my cable, internet and home

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