Xfinity Community Forum

Internet dropping

I recently moved into a new apartment and had services installed by a technician. My modem keeps losing internet connection multiple times throughout the day. No outages in the area. The loss of service lasts from only a few seconds to 2 minutes, then comes back I have tried all the troubleshooting

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Your Home Network

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Why can't call Comcast or submit tracert to prove NOC issue at the head end?

COD/BF6 latency has been hurting big time. Its bad, so we have to have a senior tech come and show the real issue is not on my end. Your wasting a roll out, 1

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Your Home Network

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user_m4ojni we are happy to review your billing, and happy to assist with your concern. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loc

XfinityJon

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18 hours ago

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Tv video charge without Tv service

Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty

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Accepted Solution

i resolved the issue myself, you can close this post. Direct connecting PC to Hitron CODA56 confirmed that DOCSIS 3.1 speeds were indeed being delivered. The issue was with the router that was connected to the cable modem. So the slow do

user_9hc71n

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18 hours ago

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Hitron CODA56 cable modem stuck on legacy DOCSIS 3.0 profile/bootfile

I just replaced old (customer-owned) CM500V DOCSIS 3.0 cable modem with new (customer-owned) Hitron CODA56 DOCSIS 3.1 modem, under Xfinity 1Gbps down/100mbps up plan. New modem is activated and providing internet access, but speeds are same as old DOCSIS 3.0 (getting about 300mbps down/9mbps up). I

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Hi, Thanks for the info. This was tried. But the error continues.

user_rr57t5

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18 hours ago

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Payment question

I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.

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The DM is not working and this process is a waste of time I have reached out to Kim Subject: Nine Years of Loyalty — Rewarded With a $50 Rate Increase and Zero Resolution To the President of Customer Service, Xfinity/Comcast: I am writing

user_0squpa

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19 hours ago

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Billing

My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;

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[Edited: Duplicate Response]

user_0squpa

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19 hours ago

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Billing

My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;

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As of May 23, 2026 I can no longer get paramount Plus. (I did get an email saying my Paramount Plus subscription was canceled, but I did not cancel anything and I pay for it thru my xfinity comcast program bill! I called xfinity service and al

user_1e5940

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19 hours ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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user_0squpa, hello there and thanks for reaching out. I understand your concerns especially when those amazing promotional offers expire. I truly apologize about your experience. We are certainly here to help. I am happy to be of assistance. Can you

XfinityQue

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19 hours ago

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Billing

My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;

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Thanks for that clarification @user_c55o07. Have you tried accessing it from any other device or computer on your Wi-Fi network besides the one you've been using? You may also want to attempt to connect using incognito mode or after clear

XfinityCliff

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19 hours ago

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Tickets to colosseum blocked

I keep getting blocked when looking for tickets to the Colosseum https://ticketing.colosseo.it/en/eventi/full-experience-sotterranei-e-arena-percorso-didattico/

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Greetings @user_q6ntbq, and thank you for posting on our Xfinity Community Forum! Although we would love the ability to have our Xfinity Stream app on Playstations, at this time, the Xfinity Stream app is not available on PlayStation consoles. For a

XfinityMelinda

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19 hours ago

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Xfinity App on Playstation

My son’s are away from home at their colleges and both have playstations that they use. They’ve both told me that there is no xfinity stream app on their consoles and they can’t watch TV! Is there any way for comcast to make an app for them?? I think it already exists on smart TV’s and would be very

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How can Xfinity charge for broadcast and sport fee If you donot have their TV or steaming service with them. It makes no sense.

user_m4ojni

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19 hours ago

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Tv video charge without Tv service

Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty

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In order for us to assist, we will need to be able to view your account. We are more than happy to look into this and to resolve your concern. Please send us a direct message so that we may assist further.

XfinityJon

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19 hours ago

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Tv video charge without Tv service

Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty

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Good afternoon user_smwt1o. Are you receiving any specific errors at this time?

XfinityJon

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19 hours ago

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It support

Can’t connect to okta

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What can a Customer expert do to help this siituation. I have talked to over ten customer service agent about this issue and No one have been able to help.

user_m4ojni

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19 hours ago

to the conversation:

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Tv video charge without Tv service

Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty

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It support

Can’t connect to okta

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Customer Service

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@user_qf1dns I know first hand how technology not working as expected can affect blood pressure, I appreciate your ongoing patience and partnership in addressing this concern. Take your time, let us know how it works or if anything else comes up.

XfinityAbel

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19 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Billing

My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;

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Billing

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@XfinityDemitrius, I sent a direct message to "Xfinity Support" with the details. I would appreciate your team reviewing the matter, including the work authorization, contractor information, yard restoration, and correction of the line placement. Tha

user_5d2un0

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19 hours ago

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right of way

A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i

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Thank you for your response and this suggestion. I will try it when my blood pressure has stabilized and report back.😉

user_qf1dns

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19 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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