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update seasonal plan
Received email that I could change return date on seasonal plan but the link does not work and I can't get thru AI to a live person
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Customer Service
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Fast download slow upload
Wifi - 400mbps download/15mbps upload Wired - 900mbps download/2mbps upload Wired connection is directly to the xfinity gateway. I've restarted, changed cables, went from wifi to ethernet on my pc and these numbers remain consistent.
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Your Home Network
@user_ofypa2 Xfinity WiFi Extenders require that you only have one WiFi network name and password. Your network still has both the 2.4GHz and 5GHz radio bands, but now your gateway will sort out the best connection at any given time for your devices.
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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user_apqod7 Gotcha! We will be able to get this sorted out for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "
Peacock Premium at no extra cost for Diamond Member
I have been trying to get Peacock Premium at no cost for Diamond Member for over a week now. Originally, I have been paying for Peacock Premium. I have tried all of the following plus more: I cancelled it early last week on my Cable Box. It finally expired on 1/28/26. I tried the /rewards link, noth
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Don't have any other devices, anything that I try to download
xfinity stream downloads iphone
When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane
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email throttling
Throttling my email from an organization that uses constant conct to @ 130 recipients. Takes hours to get it. No one else in household has this issue with Hotmail and Gmail.
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user_svmc27 Oh awesome, I love that added perk for our gigabit speeds! Let's take a better look at things and get your access to the services' setup. Can you please send us a direct message with your name and service address? To send a direct messag
Peacock activation
I am trying to activate peacock subscription but it is stating account already linked
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I logged in got to xfinity assistant There is no Banner. Typed Peacock Premium Activation - it tells me how wonderful Peacock is. Clicked Activate Peacock at the bottom - get FAQ. Clicked Manage Subscription in TV App - get History the
Peacock Premium at no extra cost for Diamond Member
I have been trying to get Peacock Premium at no cost for Diamond Member for over a week now. Originally, I have been paying for Peacock Premium. I have tried all of the following plus more: I cancelled it early last week on my Cable Box. It finally expired on 1/28/26. I tried the /rewards link, noth
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Same issue as well. Please fix this Xfinity…..
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
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Emails
I’ve had a comcast.net email since early 2012 I have all my major accounts set up through that email, but I can’t view my inbox and I need to urgently
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Thanks for getting back to us, gallaj0! Just for troubleshooting purposes, have you tried casting to another TV to see if you run into the same thing? Also, if you have not done so already, can you check to see if your TV is due for any software upda
TCL Google tv
Xfinity stream app won't cast to a TCL Google TV. The Roku Xfinity app won't work either
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The gateway/router is Xfinity XB8. I know I have devices connected to XB8 or Pod wifi, but the app shows them not connected. Then an unknown phone from a third party showed up on my password protected wifi and I don't have the option in the ap
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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Hi there, @user_7h3d8m. Sorry to hear you're having trouble. Was this still an issue right now?
Live TV on Paramount+ thru X1
Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.
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Yes from the gig package
Peacock activation
I am trying to activate peacock subscription but it is stating account already linked
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user_soz0si Good morning thank you for reaching out via our Xfinity Community Forums. Can you tell me more about what you are experiencing this morning? Are you trying to access your email via an email client like outlook or at Xfinity.com? &nbs
XfinityChristy
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6 hours ago
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I can’t receive emails.
Why can’t I receive emails
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