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It magically came back on. Makes me suspicious.
Getting my tv on
I have tried on line help and it’s useless. I have gone to the store and they didn’t know what to do. Why get repairman to come fix the problem. I am an 80 year old and want my tv back on. Please!
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What goes with 2 gigs?
Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
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Thank you. I have the highest subscription for internet speed because I work from home.
Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
Question
manage tv
Hi I would like to manage my TV plan but i can't. I keep getting to a message saying that my property manager id going to send an email for that. Sounds crazy to me. Do i have to cancel my paln entirely ? Thx
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Channels and Programming
@KM1062 My apologies, since the issue is happening only with specific series during viewing via the X1 cable box, go ahead and send me a direct message with your name and address as I would like do a refresh on your account to see if we can resolve t
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
This is almost exactly the same as my issue. Guess I'm not alone, though that's not much consolation. It's as if they don't care if all their customers leave...
iPhone 17 pro promotion failed delivery - awful customer service
On September 30th, I upgraded my line to Premium Unlimited specifically to qualify for the “Get iPhone 17 Pro on Us” promotion. I acted immediately to secure the deal, especially since it was time-limited. The first and only delivery attempt was on October 3rd, but due to an address issue, the devic
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Was this ever addressed for you? I am dealing with similar issues for the past 2 months with no improvement. Disappointing is an understatement for sure! :-(
iPhone 17 pro promotion failed delivery - awful customer service
On September 30th, I upgraded my line to Premium Unlimited specifically to qualify for the “Get iPhone 17 Pro on Us” promotion. I acted immediately to secure the deal, especially since it was time-limited. The first and only delivery attempt was on October 3rd, but due to an address issue, the devic
Question
I have similar issues, and have spend a dozen hours over the course of over 2 months trying to get things resolved and still yet to see any chances. The customer service seems to be rather abysmal, sadly. :-(
Phone trade in phone trade in
I sent my phone in 6 weeks ago and have proof of delivery. No response from Xfinity and the sales rep won’t respond to my email. You can’t get a person on the website to assist. Now what am I supposed to do?
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metfan53, Hi there! Thanks for reaching out and for being an Extra Innings subscriber for the last 4 years. I can understand the inconvenience caused with run around. I am sorry to learn about this experience. You've knocked on the right door in virt
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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user_bvhh4e Gotcha! Depending on your speed subscription, the XB7 could be the correct equipment. You could be experiencing some network congestion if it's around the same time everyday. I'd like to take a look, and follow up with you after your appo
Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
Question
That is my question. I was forced last year to migrate to Yahoo. It is horrible. Too many ads. Not user friendly. Lost some contacts and all my lists. Now I hear Comcast is making it optional. I called and cannot go back. I have been with Comcast for
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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@XfinityOrlandoM Your choice of words seem to reflect a complete misunderstanding of the original problem that I am reporting. To clarify.... Thanks for clarifying that you've used it on Firefox, have you tried the paramount app on any ot
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Hi there, You misread my message. I already had a technician come to my home and perform all the things you mentioned. I have another technician coming out today. 4 weeks ago, Xfinity did an upgrade in my neighborhood. After that upgrade, my cable
Pixelated screen for 4 weeks from the hours of 2pm-8pm EST
Hello, Xfinity recently conducted an “upgrade” in my neighborhood. Since that time, I have not been able to access television service between 2:00 p.m. and 8:00 p.m. each day for the past month. My televisions are brand new, so this appears to be a network issue rather than a problem with my equipme
Question
Have performed all the recommended reboots and clearing of memory. Same tv, running Paramount Plus app: - On smart tv runs w/o error - Via the X1 box, perpetual errors
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Startup Procedure Procedure Status Comment Acquire Downstream Channel 555000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configur
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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@zandor60657 we have one device wired and have tried multiple cords. Anything else we have would be wifi and never have more than 2-3 devices running on it at the same time, so its definitely not being overloaded.
Upgrade equipment to XB10?
Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying
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user_pq292e Good morning, and welcome to Xfinity Forums! Keeping your services within a manageable monthly budget is important; especially these days. I'd be happy to review your account, and see if we have something to fit your household and budget
XfinityKassie
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12 hours ago
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Bill
My bill is to expensive almost 400.00. That's CRAZY.
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