Xfinity Community Forum

Complaint

I have been a customer for over 20 years. I never had a complaint with service. Currently the service is the worst. I have been dealing with issues for over 2 months. Trying to get a live agent is the impossible.

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Customer Service

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@user_awnivi allows you to make customers pay to get rid of ads in their email which shouldn't be there in the first place. Use an ad blocker for your browser or use a third party email app.

Again

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14 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Xfinity is the worst service I’ve ever received

I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me

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Customer Service

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Hey there, @user_2o7a6h, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your wiring. Are you looking to have a new outlet installed inside the home or just the outside location of the wire mo

XfinityJeniece

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14 hours ago

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Need wire rerouting

Where the wire enters our house is inconvenient. It has to be run through the hallway to get to my PC. We would like to move the outside wire entry to a separate location, if possible

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@user_z6weh0, our system automatically typically links that information for us. We'd only need the information requested.

XfinityCliff

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14 hours ago

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Please help!

Xfinity has sent technicians to my house twice, when I don’t need a technician for an internet issue. The problem is outside my home. In March (and it’s now May) a specialist was called out to fix the outdoor issue, which was that my transformer in my outside box at the edge of my yard is not workin

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New Underground Cable Delay

I received a message on 5/11/2026 indicating there has been a delay installing a new underground cable line at my property and that the work details are currently unavailable. It has been a week since I was notified of the delay. Can anyone provide insight as to the nature of the delay and provide a

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Customer Service

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Billing Issue

@XfinityJanelle I need someone to call me immediately. A few months ago you took money out of my bank account of over $50. I did not owe it. So that's FRAUD. I made arrangements not to make a big deal out of it and either someone didn't write them down orgi don't know. I was not supposed to pay thi

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Billing

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@XfinityCliff Would I include the entire forum message?

user_z6weh0

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14 hours ago

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Please help!

Xfinity has sent technicians to my house twice, when I don’t need a technician for an internet issue. The problem is outside my home. In March (and it’s now May) a specialist was called out to fix the outdoor issue, which was that my transformer in my outside box at the edge of my yard is not workin

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Hello @user_xoa18q and thank you for reaching out via our Xfinity Community forums with your concerns. I can hear how stressful and frustrating this has been, especially with the concern about unexpected charges and not being able to reach some

XfinityCliff

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14 hours ago

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Billing Issue

@XfinityJanelle I need someone to call me immediately. A few months ago you took money out of my bank account of over $50. I did not owe it. So that's FRAUD. I made arrangements not to make a big deal out of it and either someone didn't write them down orgi don't know. I was not supposed to pay thi

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Got new box and remote. Have a roku tv. Went to cable box to connect and got to welcome to your enter. experience. But no further

Got new box and remote. Trying to get it to work on a tlc roku tv

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X1

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@XfinityJanelle I need someone to call me immediately. A few months ago you took money out of my bank account of over $50. I did not owe it. So that's FRAUD. I made arrangements not to make a big deal out of it and either someone didn't write them d

user_xoa18q

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15 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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Multiple Xumo boxes not properly cleared of linked accounts

I went back and forth to my local store 3 times yesterday, all to get a Xumo box that I could link my account and stream from. First box, had another user's name on the linked account page ("William"). I press "This is not me" and it tells me to call the support number. After trouble shooting the su

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Flex

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KenH1 Good day, and thank you for reaching out! There may have been a signal feed issue from the network causing the issue. Are you still having the same experience?

XfinityMartyR

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15 hours ago

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Local CBS station in Detroit has black bars on all 4 sides of the image.

I'm trying to watch the 2026 PGA Championship on CBS in HDTV, channels 233 or 1062 in the Detroit TV market. I'm using an X1 and I also checked the Xfinity Stream app. The CBS HDTV channels have small black bars on all four sides of the screen. None of the other channels have this issue. I have rebo

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Good Afternoon, @user_xmlfqh! Thank you so much for taking the time to reach out to us here on the Xfinity Forum. I know it can be a lot of work getting everything updated once you receive the new card after being compromised, so I understand it can

XfinityAdrienne

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15 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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BruceW. Thanks. That settles that! I forwarded the message to the appropriate email address after sending it to my Junk folder. The logo I should have looked for, by logging into the site rather than using my default email client,

likeitisteller

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15 hours ago

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A Possible Hack

On 16 May 2026 I received a Comcast email. I was just about to apply what it says about my email account. However, yesterday I began to question its validity. This sender used a non-monitored address. It mentions updated terms and services. The current version of the email service you are using, acc

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Credit

My credit card was compromised and I have a new credit card number for you

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Billing

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Accepted Solution

I am happy we were able to get your account into a new more cost-effective rate for the services you enjoy within the home, @Smashloaf! Thank you so much for taking the time with us today. I hope you have a wonderful rest of your day, and please don'

XfinityAdrienne

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15 hours ago

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Loyalty

Why has my loyalty pricing been removed?

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@XfinityBradM I sent a dm to support because it has been 2 hours and still not back

user_dantek103

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15 hours ago

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Service restoration

I just set up a payment arrangement with a live agent and was wondering when my service would be restored or if there is a way to check and make sure it got done.

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Hi there @user_z6weh0 and thank you for reaching out via our Xfinity Community forums. We can definitely understand how frustrating this situation would be, especially with the issue ongoing for this long and impacting your yard and neighbors. It so

XfinityCliff

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15 hours ago

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Please help!

Xfinity has sent technicians to my house twice, when I don’t need a technician for an internet issue. The problem is outside my home. In March (and it’s now May) a specialist was called out to fix the outdoor issue, which was that my transformer in my outside box at the edge of my yard is not workin

Question

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Need wire rerouting

Where the wire enters our house is inconvenient. It has to be run through the hallway to get to my PC. We would like to move the outside wire entry to a separate location, if possible

Question

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Customer Service

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