Xfinity Community Forum

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Hello. You should have gotten an email with a price breakdown confirming you changed your plan from 35 upload to 1000 upload. Do you have that email?

user_3jqeu1

commented

8 hours ago

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U

FDX installation problems

I subscribed last week for 1 gig upload/download FDX Internet service at $50/month for 5 years, and a technician installed a new coax wiring run from the pole outside to a XB8 gateway in my home yesterday. When I ran speed tests, it was apparent that my upload was capped at 100 Mbps. I spent the bet

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U

Reporting a downed Xfinity line

The recent wind storm caused one of Comcast's lines to fall and block our driveway. I tried several times and several ways to contact them. I spoke to three different people. The first asked me to hold on while she reported it, ( maybe she understood the problem and was reporting it). I was disconne

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Customer Service

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U

It took me forever to post this because I couldn’t open the last 2 questions. When I went back and forth, I lost my original complaint. Comcast you need to fix this issue, it is so frustrating to even post here.

user_i1q46b

commented

8 hours ago

to the conversation:

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U

I got a new cable box now my tv screen keeps going black

My new cable box is causing my TV to have a black screen constantly. And I refuse to change from 1080 to 720 as been suggested in the past

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Hi user_9rus6l! We appreciate you visiting our Xfinity Forum. Thanks for reaching out about this modem delivery message, and my team is here to support you. That message may be fraudulent. To confirm first, did you order any equipment or devices from

XfinityAmira

commented

8 hours ago

to the conversation:

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U

WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s

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U

I got a new cable box now my tv screen keeps going black

My new cable box is causing my TV to have a black screen constantly. And I refuse to change from 1080 to 720 as been suggested in the past

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X1

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U

Downed lines

My cable lines are off the pole and on the ground.

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Customer Service

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Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can look further into your service concerns. Please be assured you reached the right person to assist you. Can you plea

XfinityRichard

commented

8 hours ago

to the conversation:

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U

tv service

I tried to let Xfinity know my tv is not working and according to the information on the net, my address is not valid that's inposiable .

Question

bjs1245 Hello, are you still having DVR concerns?

XfinityVictor

commented

8 hours ago

to the conversation:

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recording starts late and ends early

I understand that you are aware that all DVR recordings start late and end early. By adding the buffer to the beginning conflicts with the next recordings. When I am recording shows during prime time, I’m usually recording 5 shows and when they end I may be recording 5 more shows the following hour.

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Good afternoon user_khgepm. We could certainly ship you out a remote, it will take 3-5 business days to be received. You can also pick one up at your local Xfinity Store, if you would like. Please let us know which option you would prefer.

XfinityJon

commented

8 hours ago

to the conversation:

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U

Lost remote

I lost my remote and I need a replacement shipped to my house

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U

tv service

I tried to let Xfinity know my tv is not working and according to the information on the net, my address is not valid that's inposiable .

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Customer Service

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I started that message before 12:00 PM PST today, can I use that existing message or do I need to create a new message again?

286sUser

replied

9 hours ago

to the conversation:

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Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

Question

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. How to Send Us a Direct Message:

XfinityJeffB

replied

9 hours ago

to the conversation:

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Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

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Where would you like me to put this code, I presume not in a publicly accessible forum message?

286sUser

replied

9 hours ago

to the conversation:

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Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

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Text is fine, thank you.

286sUser

replied

9 hours ago

to the conversation:

0

Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

Question

U

We have the same issue

user_sh9798

replied

9 hours ago

to the conversation:

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U

How long are the planned maintenance projects supposed to last? It has been several days. I received texts at the beginning and the “end” of the planned outage however whenever I call or look up outage in my area it says there is one and that the estimated time to restore is “as soon as possible.” I

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