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Will serve letter
I'm building a 59 lot subdivision in Smyrna TN. My lender is requesting a will sever letter from internet/phone company. I need something on your letter head that confirms this?
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Customer Service
Still waiting on any communication. 2 days more days gone with no word...again
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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Why isn't my plan information loading?
I asked the Xfinity Assistant for my plan's details and it took me to the existing plans page but it's stuck loading for some reason. My bill also just went up from $25 to $98 and want to know what other options/coupons are available. Thanks
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Billing
Welcome to the club. Expect to get no answer or at best a letter in the mail in 90 days. Probably someone at the Xfinity store signing people up to meet their quotas
Fraudulent Xfinity Account. Ruined Credit Report
I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit
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Hello user_t0rgz3 thank you so much for taking the time to reach out here via our Xfinity Forums! This is never the type of experience we'd want for you as our valued customer, and would love to do everything possible to help. Please send a d
Sneaky Xfinity
Really don’t even know if I can trust them anymore. Was offered this great deal, free Hulu free Disney+ and a lower bill if I switched my mobile phone service to Xfinity.. Didn’t see a change in my bill so I gave them a call agent was telling me they didn’t see any offers activated so I was lied to
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@user_tir2eu I appreciate you making us aware of this fraudulent experience you recently had. Our Customer Security Assurance team will definitely be able to help you with this. You can file a report by visiting this link https://spa.xfinity.com/help
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get
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Channels and Programming
Hello user_a59bhs We are happy to help investigate this line bury for you. To do that we will need to do a bit of research for the location. Could you please send our team a direct message with your full name and full address? Our team can mos
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been the
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Well that is pretty ridiculous! You are no longer offering something that we are paying a premium for, so why would you not offer a pro rated discount on our bills. I can't even believe you didn't automatically do this already but the fact that you h
Refund?
So now that you’ve eliminated the NFL Network AND Redzone…… will I be refunded a portion of the ridiculous $306 you charge me every month? Or do you just keep it?
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Thank you for confirming. If you could send our team a direct message with your full name and full address, our team can check to see how we can assist with getting your services activated. To send a "Direct Message" ("Private") message: &bull
Outlet Activation
Hello - I moved into an apartment with a bulk plan. I need my outlet activated. I've spent several hours on the phone already - the last time we were getting somewhere but I got disconnected and did not get a call back.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable has been sagging in my yard for 2 months.
Your contractors came out to run new cable in April. They cut the fiber line that ran to my house, and then tried to blame it on t mobile. That was bad enough but then they draped a bright orange cable along my fence and cut corners so it’s blocking my ability to access my compost bin. It’s been the
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user_38e015 Hi there! Thanks for taking the time to reach out to us today. Our team is happy to help. The Autopay Discount can actually take up to two billing cycles to be applied. However, as you said, at times it's much sooner. We would be
XfinityAirelle
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$10 checking account autopay discount
I added my checking account to get the $10 auto pay discount and paperless billing, but my bill hasn’t reflected it yet and it still shows the full price. I know they say it takes up to a billing cycle to apply but I know that’s usually not true and that it reflects within the same month you do it m
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