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@XfinityThomasA I have the same issue with 2 specific senders. If I change my email address for those two senders to my gmail address and have those emails automatically forwarded to my comcast address, I do get them.
Emails from one specific sender not being received.
I have stopped receiving emails from quickbooks@notification.intuit.com. I have been receiving these monthly for several years without a problem, but around three months ago they stopped. The sender confirmed they were still sending them. I use Outlook, but have been checking for them also on the xf
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user_mqozj2 Can you confirm the type of phone that you are using? Is it just an empty message that was sent? The more information you can provide the better we will be able to assist you.
Vzwpix.co - iPhone sent message by itself
I saw this on my xfinity app from this morning: outgoing xxxxxxxxxx@vzwpix.co 5:19:13 AM ESTMultimedia What does this mean? The actual phone number is to someone I don’t know and I wasn’t even awake at this time. It also says .co and not .com. I didn’t send any multimedia message to anyone on vzwpix
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I cancelled my service a week ago and have gotten no confirmation
I called my service on the 18th of December 2025 and I still have no cancellation email and my account look the same. Why is that?
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Customer Service
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
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Customer Service
@user_14822k I can look for an update with the ticket. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
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@N8Dogg408 I am sorry to hear that you are having issues with your gaming system. Are you hardwired or using WiFi?
Nintendo Switch 2 will not connect
My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have
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Hello, I've been experiencing the same challenge for several weeks since planned work in my area. My online games have been plagued with intermittent lag spikes since that work was performed with no resolution in sight. If this isn't resolved I wil
"Routine Maintenance" has caused unreliable connection
Y'all sent techs to do "routine maintenance" in my area Thursday and Friday, and scheduled to do another on Monday. Problem is, Fridays so-called maintenance has ruined my internet connection. It is randomly and constantly fluctuating between full speed and less than MB. Waiting till Monday for your
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@Chatterfox Thanks for bringing your speed concerns to our attention. Our team is here to help. I can totally understand how concerning it's as a slower connection can impact your online experience. I would like to troubleshoot to resolve this for yo
why does comcast turn down speeds at night
every time i go to game at night ill notice my speeds on xfi app say 1000 then test them on accurate speed tests and its 22.6 mbps and sometimes 10mbps at night keep doing it and you'll lose a customer of 20+ years. im sick of it.
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What would be helpful is someone who has done the migration and has set up Apple mail posting if they had any problems doing so.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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On unlimited premium plan, international roaming is not working
I am on unlimited premium plan. International roaming does not work in India (or even germany). I have tried many things. Roaming is on. I get the 4 bars with "R" symbol next to it indicating that roaming signal should work. Please help. I have a google pixel 6a phone. (folks go with a more reliable
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Network
My normal use is gaming and streaming. Windows shows about 599 GB this month on my PC. My TV streaming is about 3 hours a day, which is roughly 200–250 GB. That’s under 1 TB total, not 1.3 TB. My usage habits are consistent, but your meter shows 3 m
data usage meter
is your data usage meter broken? My meter shows 0 usage July 2025 and 0 usage 8/1-3/25.
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HELP! I have NO service!!
Porting out line doesn't work
Hi all, I have been trying to port out my number to a different carrier. However, it has been a really draining experience for me. It's a nightmare. I have been trying to port out one line for a month and all my porting request were rejected by Xfinity because of mismatched customer information. I c
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I have 3 lines with no service after trying to port 1 line from ATT
Porting out line doesn't work
Hi all, I have been trying to port out my number to a different carrier. However, it has been a really draining experience for me. It's a nightmare. I have been trying to port out one line for a month and all my porting request were rejected by Xfinity because of mismatched customer information. I c
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Make sure your ethernet cable's one end is plugged into WAN port of router and the other end is plugged into port 4 (red-stripped) of XB-T (in bridge mode)
New xb8-t: LAN ports disabled in bridge mode?
Hey there - have a brand new xb8-t and am attempting to use an Asus BT10 mesh router. When I place the xb8-t in bridge mode, no LAN ports provide internet. I have confirmed with via the router connection and also by connecting a PC to the modem directly via Ethernet. If I understand correctly one po
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The troubleshooting is a joke. @Xfinity tech, look we all did the troubleshooting you said, stop giving us a runaround. "Check this, check that, are you using x1 or an app" dude enough. Give us some real help here. There is clearly an interface iss
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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It happens daily, no particular hour but mostly during game matches of any online multiplayer game. As you can see in the following image it has been going for a while:
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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user_ewmvns - Our team can help! You can reset your password at xfinity.com/password. If you know your password and just want to update it, you can do so at xfinity.com.
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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@user_thgjfw Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, do you have full bars for service on your device where you are?
XfinityBillie
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Spotty service PR
I’m in Puerto Rico. I understand that I *technically* have coverage through Xfinity, but it is so spotty that I can’t reliably count on it to be able to, for example, call an Uber. Is there anything I can do to improve the situation while I’m here?
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