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Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
Question
user_s5mwzo Thanks for reaching out with your concerns! You can find instructions for locating your legal agreements and contracts at the following link https://www.xfinity.com/support/articles/my-account-find-contract.
customer service
I'd like a copy of my newly negotiated contract. My name and information is provided below. [Edited: "Personal Information"]
Question
user_008jhwThank you for creating a post and letting us know. It is certainly an unusual situation, and we can do our best to best. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat ic
when I call certain numbers it comes out as spam
1) certain numbers that I call, dont go through without a message stating spam call 2) if it goes through some numbers report to me, that it says spam in front of my number
Question
@LukeS1973 We send out updates constantly and signal refreshes to address concerns such as these to ensure this rarity is truly very rare.
Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
Question
Cards charged when trying to sign up for XFinity Now but website crashed; no refund since two weeks
I was trying to sign up for XFinity Now with a credit card; my card was charged USD25 but the website said there there was a problem. I tried with a different card but it was charged 25USD again; and the website crashed again. I haven't got refunds; it has been two weeks now.
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Billing
Network Status
Cannot connect with a live agent for 2 days. Automated support did not help and every time I typed a message to them Nothing happened. I am a silver member.....over 40 years. Network Status for Xfinity plan No Cable connection No internet access No local access In settings it says my connection is g
Question
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Customer Service
It's a rarity, and I understand life isn't perfect, but it’s still frustrating regardless. We should still strive for accuracy. When the guide data is wrong, I’m just reporting this so it’s on the record—hopefully, the sync between the networks and t
Mislabeled TV show
Circle country Ch 4045 according to the guide 12:00pm - 1pm There's supposed to be Hee Haw. Instead there Petticoat Junction and The Andy Griffin show.
Question
Premature closure of Internet connection
I am moving on the 1st of April, but my internet has already been disconnected. I paid for the full month of March and expect Xfinity to honor their agreements. WHEN WILL MY INTERNET BE BACK??!
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Question on Billing Statement
I recently had Internet installed to my house. On my most recent bill statement, there was a $50 charge for installation as well as a -$50 for free install, but this discount was never removed so my bill is more expensive than it should be. how do I contact Xfinity to clear this up?
Question
user_ry1l82 I can help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once t
Billing for phones after leaving Xfinity
My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
when I call certain numbers it comes out as spam
1) certain numbers that I call, dont go through without a message stating spam call 2) if it goes through some numbers report to me, that it says spam in front of my number
Question
I cannot activate my television please help me
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
customer service
I'd like a copy of my newly negotiated contract. My name and information is provided below. [Edited: "Personal Information"]
Question
user_ctvcub, Are you seeing the captions appear in other apps as well, or is it only happening with Peacock?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Hi @user_ml5okz, thanks for taking the time to post on our Xfinity Community Forums page. I see you also reached out via our live chat option and will be responding there shortly.
XfinityAbel
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9 hours ago
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Question on Billing Statement
I recently had Internet installed to my house. On my most recent bill statement, there was a $50 charge for installation as well as a -$50 for free install, but this discount was never removed so my bill is more expensive than it should be. how do I contact Xfinity to clear this up?
Question