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Service Transfer Horror
What should have been a simple transfer of services has turned into a complete nightmare. Went to xfinity and set up transfer once transfer was complete was then told I had to return modem..Returned modem only to be told my order was cancelled don’t know who or why just cancelled. Then while setting
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Customer Service
Good evening, and thank you for reaching out on our Community Forums @user_hhb4k5, we truly appreciate it! To make sure I’m understanding your concern correctly, it sounds like there is a secondary user on the account that you did not add-is
unable to remove user because payment is scheduled ???????
unable to remove a duplicate (xfinity created) user due to payment scheduled????? [Edited: "Language"] Two other accounts (including the primary) and auto debit. removing a duplicate xfinity-created user has nothing to do with the payments or auto debit. bill for this month this month paid in FULL.
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Hello @user_7g6cvl, and thanks for reaching out on our Xfinity Community forums! We're here to help! 😀 To cancel your Xfinity Prepaid or NOW service, the most effective method is to manage it directly online. You can do this by navigating to and si
Disconnect my prepaid account
[Edited: "Personal Information"] I need help with cancelling my prepaid account.
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Hi there, @user_d84srh! You are at the right place for further help with why your shows will not record to the DVR. The most common thing I see is when too many recordings are scheduled at the same time. The amount of shows you can record at the same
Shows not recording - 20260602
All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?
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Zero chance this worked out. In the same boat.
Need help with reverting to stable version of Netgear CM3000 firmware
I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha
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why don't recordings sync on one xfinity device
On main TV box all recordings are there. On the other TV only 5 and under scheduled recordings it says scheduling conflict where there is no conflict
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Channels and Programming
I can assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Messa
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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Agree it is a big inconvenience
X1 doesn't show DVR recordings in "Last" display
For the last week, the list of recently watched programs on my X1 (accessed by "Last" on the remote) only shows programs I watched live -- programs I watched as recordings on my DVR are no longer listed. Gemini AI says this is a known issue -- not unique to me. Is there a workaround? When will it be
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Yes I would. Have there been many problems with these units previously?
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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@user_xox7i4 thanks for taking the time to post on our Xfinity Community Forums—we appreciate it! Have you had a chance to reach out to Microsoft support regarding this issue? They may be able to provide additional insight or troubleshooting steps sp
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
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Hello @user_a2499f , and thank you for taking the time to share your experience with us on our Xfinity Community forums. We truly value your feedback, as it helps us improve both our products and the service we provide. I’m sorry to hear about
4K Box
Went to my local Xfinity Store (Mercer Mall, Lawrenceville) to swap my 4K box for a new one, as my existing box needed to be power cycled every day to get it working. At the store, I was told they did not have any more boxes like mine and was given a different style box, which I was told was a 4K bo
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Thank you for confirming that @user_nh1xdn, we appreciate it! Have you had a chance to try the steps outlined on our website to activate your Peacock subscription? You can follow the instructions here:https://www.xfinity.com/support/articles/disney
peacock
I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?
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Thank you for connecting with us here in our community about your experience, @user_lpx9f1. I'm sad to hear it wasn't the best. We appreciate you sharing your time and feedback. Can you tell me if someone is working on this for you or what we can do
XfinityLinda
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Service Transfer Horror
What should have been a simple transfer of services has turned into a complete nightmare. Went to xfinity and set up transfer once transfer was complete was then told I had to return modem..Returned modem only to be told my order was cancelled don’t know who or why just cancelled. Then while setting
Question