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Complaints
Cable trucks idling at 5am in a residential location. Had to call the police to get them to shut off engines. [Edited: "Personal Information"] Had to call the police after asking them politely to no avail.
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Customer Service
Making all the money
Your company has become very prosperous over the years, yet you provide the poorest customer service. I’ve had down lines in my yard for 2 weeks and 2 technician appointments that were both no shows. I’m gonna cut you off.
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Customer Service
A live agent says that they're scheduling an appointment so that a technician will come in and redo the wiring. They're strongly convinced that the signal degradation is caused by the physical wiring at my location. Whatever the previous technician's
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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why is mail now under YAHOO
This was a stupid move. Why was it done? It's stupid to have to sign in to two different places to get mail from one place. If I wanted Yahoo mail, I would have it. Not cool forcing it down your customers' throats.
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Customer Service
Xfinity support lied to me on many different occasions
Support told me Xfinity actually owed me money and would refund/credit me. But a few months after cancellation, i get a notice in the mail from collections. I found that xfinity was trying to bill my credit card too, disputed it twice and got it taken down. Xfinity, can you get out of my life? Real
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Customer Service
Storm ready still supported
I paid for a storm ready device off of XFINITY.com three years ago and now they are telling me I have to pay for xpro services and that is $15 a month I don’t understand it was advertised as no monthly fees to use the service of the device it was just purchasing the device you had to worry about. Ho
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Customer Service
I now have agents telling me my upstream SNR is low at 28.5 dB, and yet the last technician that visited took a meter to my coaxial terminal/connector and said everything looks good (OFDMA transmit power, speedtests, ICFR, etc). Seems conflicting rig
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Bill payment help
I don't get paid until the end of the month and I need help with a payment plan until then so my service don't get turned off please
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Billing
naomi96, ok I understand. We can absolutely help with your billing concerns and providing instructions on returning equipment. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the t
Changes to my bill [Edited]
Maybe at that point a real person MIGHT notice your issue. This company literally changes the terms of your contract at any time. They forced me to take a "free" gateway modem instead of using my own networking equipment. I said no over and over, still it showed up in a box and lived in a box until
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Yes absolutely. I would like to address changes to my bill. I've tried calling but I can't get through to an agent, it's been a week. If I am being charged for equipment I do not want or use I will return it and expect a refund or credit. Thank You
Changes to my bill [Edited]
Maybe at that point a real person MIGHT notice your issue. This company literally changes the terms of your contract at any time. They forced me to take a "free" gateway modem instead of using my own networking equipment. I said no over and over, still it showed up in a box and lived in a box until
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Stuck service order. over 15 hours on phone with support.
Trying to port Xfinity Voice landline to Xfinity Mobile. Stuck in backend provisioning limbo for 19 days.
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Devices
@user_79q673 Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and co
Internet Outages on the Weekend
6/19/26 - worked all day. Came home to no internet on Friday at 7PM. Received notification from Xfinity that Internet would be down for 3 hours. I’m flabbergasted that any service work would occur on the weekend when people are trying to enjoy themselves. It’s sad when you work all day and try to co
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@user_413c82, hello there and thanks for reaching out. I understand your concerns. We currently have an open chat with you and this concern can also be addressed in that same chat until we get things all handled. While we do appreciate your contribut
Hardware I Returned Still on My Bill
I have the receipt and tracking number confirmation saying the Gateway router was returned. I look at my bill online, and it says I still have 2 devices. I want the Gateway Device removed.
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Hello @user_loufdb! Thank you for taking the time to post on our Xfinity Community Forum! Congrats on having XUMO as part of your services! You mentioned that when inputting the last four of primary phone number, you got an error...what error did you
Activate xumo
Ask me for a pin says i my last for digits my primary phone number i put it but didnt work
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Promotional Offer for Internet Plans
Hello, My current Xfinity internet promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I am looking to stay with Xfinity, but I need to see what current internet-only promotional offers, retention plans, or price-locked contracts are available for my acc
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Billing
We appreciate that added context, user_frdw7p! Our team would be more than happy look into the issue further and see about getting another tech out for you. Please send us a direct message with your full name, name on the account (if different), and
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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@XfinityChristy Thanks so much for replying! The last time someone came out was over a year ago, and he suggested running a new line straight to the house, getting a new modem, etc. I don't think he actually tested anything, though, if I recall cor
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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I have been a Comcast/Xfinity customer for 26 years. I changed my plan online. $85 for 1.2gig speed for 5 years. Which includes the modem and dvr box. Dvr hours went from 150 to 500. Was able to downgrade my tv plan - they never had the channels I wa
user_see1yq
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14 hours ago
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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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