Xfinity Community Forum

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@XfinityRichard Thank you I have sent a DM.

user_9tnmpw

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14 hours ago

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U

Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

Question

Concern moved here to the Customer Service help section.

EG

commented

14 hours ago

to the conversation:

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U

Down cable

My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can

Question

temporarily blocked IP address

out of the blue. cannot connect to IMAP email server.

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Customer Service

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Thanks for reaching back out @LeeSoFL. Is this the only show and channel you are noticing issues with?

XfinityJeniece

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14 hours ago

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How to Get A Correction with Guide Info

Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid

Question

I am incredibly sorry for the series of frustrations you've encountered. As a customer since the 1980s, you are a cornerstone of our community @user_b687nw. Our team is a bit limited when it comes to mobile, I'd like to take a closer look into this a

XfinityQuemekia

commented

14 hours ago

to the conversation:

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U

I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

Question

First. Is there a coax cable wall outlet down there ?

EG

commented

14 hours ago

to the conversation:

0

U

Moving modem location

My brother likes to play his computer game which needs to be hooked up to the modem. My modem is currently in my living room and I’d like to move it to the basement where he stays. What do I need to do ?

Question

By "box", do you mean the Xfinity device or the Firewalla ? If it is the former, in bridge mode, the WiF is disabled. Also, in bridge mode, you have to power cycle/reboot the Xfinity modem/ device each and every time that you change the device that i

EG

commented

14 hours ago

to the conversation:

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1

U

Internet Problems

My wireless network is no longer working. What's weird is that my mini pc will connect to the internet if I use an ethernet cable directly to my box, but no other devices will work. When I plug the same cord into my laptop, no internet. If I change cords and ethernet ports, it will work for my mini

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U

what am i signed up for?

I bought extra storage and now want to cancel it. How is that done?

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Channels and Programming

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Thanks for bringing this to our attention through our community forums, user_1ae9de! Our team is here to help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rollin

XfinitySean

commented

14 hours ago

to the conversation:

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U

Down cable

My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can

Question

Complaint

We wanted to transfer land line to wireless. We were told we had to purchase a new cellphone. We did. After a month of trying and Comcast failing to get it activated we decided to cancel and return the phone. Comcast says returns can only be accepted for two weeks. We want to return the phone and no

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Devices

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Thank you, @user_9tnmpw let's get your account pulled up so I can look further into this. If you can please send a DM with your full first and last name along with your full service address so that I can assist you further.-Richard Please send

XfinityRichard

replied

14 hours ago

to the conversation:

0

U

Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

Question

U

I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

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Customer Service

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This response is not correct. You do not need to sign up for a TV subscription plan to use the Stream app. There are over 180 channels of content available for any Xfinity customer.

6bird8

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14 hours ago

to the conversation:

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U

Xfinity stream

Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc

Question

U

Down cable

My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can

Question

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Customer Service

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Thanks for taking the time to post on our community forums, user_ecvfm9! We can absolutely take a closer look to confirm our techs would be able to assist, and sending someone out, if so! Please send us a direct message with your full name, name on t

XfinitySean

commented

14 hours ago

to the conversation:

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U

Outside Box Cover Broken

There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.

Question

U

@XfinityRichard Yes, it is my email address.

user_9tnmpw

replied

14 hours ago

to the conversation:

0

U

Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

Question

Thank you, @user_9tnmpw Have you already created your Xfinity username?-Richard

XfinityRichard

replied

14 hours ago

to the conversation:

0

U

Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

Question

Hello @user_boiq7s - Thank you to reaching out to us on our Xfinity forums with your concern.There are a number of things that can change your billing for you. I can definitely relate to having a concern if I saw a change on one of

XfinityCliff

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14 hours ago

to the conversation:

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Bill change

My bill is supposed to be $85 a month and it went up to 95, why

Question

Hello @user_9368hh! I’m so sorry you’re having trouble getting into your account! I know how important it is to be able to manage your services and view your bill without any hurdles. To get you back in as quickly as possible, here

XfinityQuemekia

commented

14 hours ago

to the conversation:

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Can’t log into account

I need help logging into my account

Question

U

@XfinityRichard Yes I received confirmation that installation has been scheduled and have my account number, but do not have a way to access this new account.

user_9tnmpw

replied

14 hours ago

to the conversation:

0

U

Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

Question