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Hello @user_kxb3b0 and thank you for reaching out on our Xfinity Community forum! Understanding what's going on with your bill is important and we want to ensure clarity for you! 😀We would be happy to take a look at this for you and address yo
Cancelling is IMPOSSIBLE
I am filing a formal complaint regarding continued billing by Comcast Xfinity after cancellation of my internet service. I canceled my Xfinity service on or about December 2025. At the time of cancellation, I requested confirmation that the account was closed and that billing would cease. Despite th
Question
Thank you for your feedback, user_y7byh6. We would appricate the oppurnity to revisit your service needs and cost saving options together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.H
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
Question
Good afternoon @user_orc04v, and thank you for reaching out on our Community Forums regarding your experience. We appreciate you bringing this to our attention, and we’re very sorry to hear about the frustrating issues you’ve run into &md
poor customer service
I am a 43 year Comcast customer, land line, internet, cable TV & mobile phone... On Monday 3/23 I asked about a 'free' offer to activate Peacock Premium for 36 months as a loyal customer. Chatting with an agent made this simple request a complete shut off of all premium services with a 48 hour resol
Question
Cancelling is IMPOSSIBLE
I am filing a formal complaint regarding continued billing by Comcast Xfinity after cancellation of my internet service. I canceled my Xfinity service on or about December 2025. At the time of cancellation, I requested confirmation that the account was closed and that billing would cease. Despite th
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Customer Service
The concern is not "Home Netwrking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Confirming if a call is legitimate
I have been receiving vms from someone claiming to be Comcast Xfinity but the number doesn’t show up as verified and it’s not on your official site— is there a way to confirm if it is legitimate? (I see no messages in my app or indications of an issue/that someone is trying to reach me). Google says
Question
I subscribed on March 19 as a monthly subscription so I could watch. 1253 not available to me
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
Confirming if a call is legitimate
I have been receiving vms from someone claiming to be Comcast Xfinity but the number doesn’t show up as verified and it’s not on your official site— is there a way to confirm if it is legitimate? (I see no messages in my app or indications of an issue/that someone is trying to reach me). Google says
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Customer Service
cannot exit MLB multiview
I added the More Sports & Entertainment to watch the Detroit Tigers. When I go to the game on my smart TV, I am getting a 4 screen Multi-view. Supposedly, I can use arrow keys to choose the one I want to watch but that feature is not working. Pretty worthless for watching a single game. Tried it wat
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Xfinity Stream Website
If you were able to watch them on Fanduel, you should just be able to go to channel 1253. I don't know what people are trying to subscribe to. I'm watching it right now.
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
St. Louis Cardinals channel 1261
The Cardinals and MLB organization it says Xfinity will broadcast the games on channel 1261 - but here in Little Rock Arkansas there is no channel 1261. Here is a channel finder for fans to easily locate where to watch games depending on the video distributor they utilize, including Spectrum and Com
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Channels and Programming
poor customer service
I am a 43 year Comcast customer, land line, internet, cable TV & mobile phone... On Monday 3/23 I asked about a 'free' offer to activate Peacock Premium for 36 months as a loyal customer. Chatting with an agent made this simple request a complete shut off of all premium services with a 48 hour resol
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Customer Service
pixelating
Xfinity sent me a new modem XB7. Ever since it's been connected, TV is pixelating/interrupting non stop. If I unplug the coaxial cable, TV is fine, but that means no internet.
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Non-X1 Service
Xfinity is horrible!! Unable to subscribe via incompetent agent
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
user_6qub3d Welcome to our community forum! You've reached the perfect place to get help with your Xfinity Mobile billing details. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, c
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Need detailed itemaized device pay off statement
Hi team, I had line with Ph No. [Edited: "Personal Information"] until Oct-2025. I switched to ATT under Device payoff promotion, and I tried to get the proper statements from XFinity for the device balance $624.24 which I paid off. I even went to Xfinity store in Redmond, WA, but they just provide
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