Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (399.3K)
After contacting Xfinity Support via direct message, my problem has been resolved. Kiki, the US based customer service agent, provided me with great service and a single point of contact until my issue was resloved (please see subsequent post
Comcast Business Mobile to Xfinity Mobile Phone number transfer
I began the process of moving my Comcast Business Internet and Mobile to Xfinity residential on 9/30/25. The installer came out and hooked up my Xfinity internet hardware on 10/3/25 and left the Comcast Business hardware hooked up as well. When I originally spoke to the Xfinity Mobile CS agent, he s
Question
@XfinityChristy I posted a DM
Issues with peacock premium
I'm trying to activate the complimentary peacock premium subscription but I'm getting the "your xfinity account is already linked to another Peacock account." error. I only have one peacock account, associated with the same email address as my xfinity account.
Question
balance on telephone
Now telephone bill payment
How can I pay my Now Mobil Telephone Bill when my Debit Card & my Email changed?
Question
Good Morning, @MasterLi1 The initial email, which started going out to customers in August 2025, notifies you of the upcoming change. As you noted, the second email prompting you to act would arrive approximately 30 days later, depending on your assi
Transferring e-mail to yahoo
I received an email on august 15, 2025 informing me of the change. I have not received and e-mail providing me with a link to accept yahoo terms of service. I am seeing the page, when i try to go to my e-mail, that is asking me if I want to start the process or skip this and go to my e-mail. When I
Question
user_5nshqw Ok! We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM incase you need them: Click "Sign In" if necessary • Click the "Dire
TV app 00155 message how to clear
When stream from phone to TV receive error message and will not all the cast How is this cleared. I have deleted the app and reloaded
Question
I am overcharged per month by $20
Currently I am paying $70.99/month for 1 Gig of fiber optic internet. The following is the advertised rate for the same internet service on Xfinity page so please adjust my billing to $50/month from November on wards.
Question
•
Billing
Network damage for months
I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did
Question
•
Customer Service
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
Question
•
Home Phone Service & Equipment
Hi yes that is exactly what my issue is.
TV app 00155 message how to clear
When stream from phone to TV receive error message and will not all the cast How is this cleared. I have deleted the app and reloaded
Question
user_szauwf Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
It won't let me cancel "free" Peacock Premium
Been troubleshooting this for an hour. The entertainment management page is supposed to have an option to cancel Peacock when you click on the tile but IT DOES NOT. I'm never going to use it and am afraid XFinity is going to start charging me for it after the free trial. I don't want that to happen.
Question
user_k84ja7 Thanks for taking a moment to create a post. Because there was a recent equipment swap, that triggers the system to list a technician assist installation charge, which is why the app was advising there would be a charge for the visit. Sin
Beyond frustrated
Our neighborhood had upgrades recently to 4G. Ever since the upgrades we have constant lost service and buffering. We went to the store and they gave us a new modem as we had been using our own and it said that it could not handle the speed. We are still having constant buffering and dropped service
Question
Your useless pages just cycle in an infinite loop. I can't get anywhere to even look at any of this stuff let alone cancel useless Peacock. I'll be canceling xfinity entirely if this isn't resolved ASAP
It won't let me cancel "free" Peacock Premium
Been troubleshooting this for an hour. The entertainment management page is supposed to have an option to cancel Peacock when you click on the tile but IT DOES NOT. I'm never going to use it and am afraid XFinity is going to start charging me for it after the free trial. I don't want that to happen.
Question
@XfinityEricB My initial email was 9-15 it said I would get another email 30 days later. I have not received this yet, but i was getting the get started screen, I assume this is the one that will allow me to accept terms of service and then
Transferring e-mail to yahoo
I received an email on august 15, 2025 informing me of the change. I have not received and e-mail providing me with a link to accept yahoo terms of service. I am seeing the page, when i try to go to my e-mail, that is asking me if I want to start the process or skip this and go to my e-mail. When I
Question
Good Morning, @user_cr5jpt I'm sorry that you have not received any updates. Have you made any progress working with our local team?-Richard
Upstream routing issue to IP 50.201.122.211 (shop.dvflora.com)
I have a confirmed upstream routing issue to IP 50.201.122.211 (shop.dvflora.com). Traceroute times out after hop 12 in your backbone (be-1-1-ssag02.woodbury.nj.panjde.comcast.net). It works over VPN and cellular, so it's not my equipment—I've already bypassed the router and flushed DNS. I need this
Question
I'll check the local Xfinity store for a wired XG1v4 DVR. Thanks. Alan
Swap XG 1-A box for 4k box
I have an CG 1-A cable box. How do I swap it out for an XG 4 K box?
Question
Good Morning, @JEBEC3 that's fantastic that it worked for you! While I have you here, you have time I would like to take a look at your account to make sure you are on the best promotion that we have available, all you would need to do is DM me your
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
Question
Beyond frustrated
Our neighborhood had upgrades recently to 4G. Ever since the upgrades we have constant lost service and buffering. We went to the store and they gave us a new modem as we had been using our own and it said that it could not handle the speed. We are still having constant buffering and dropped service
Question
•
Customer Service
We are glad to take a closer look at things for you @user_x6owhl. Please feel free to send us a private message with your details so that we can get started. To send a "direct message" / "private message" message to Xfinity Support: &nb
Not able to activate Peacock Premium
Hi There! For over a week ive not been able to activate peacock premium. 1) When I click on Activate Peacock on the email ive received, I get the error "Something Unexpected happened". 2) When I attempt to use this link, it only spins endlessly without results. https://customer.xfinity.com/activate-
Question
@XfinityRichard Thank you those login credentials worked out.
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
Question
user_0xtkt8 Thank you for posting on our community forum and I'm sorry for the issues you've faced while trying to move your phone number from Comcast Business to Xfinity Residential. You've reached the perfect place to get help and my team will stic
XfinityEmilyB
commented
8 hours ago
to the conversation:
0
0
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
Question