Xfinity Community Forum

Hello there @KMC, just wanted to reach out to see if you were able to have any troubleshooting done on your modem for your speed concerns?

XfinityDuron

commented

17 hours ago

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K

Internet Intermittent

Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

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Email

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Yes, the ones Shawn provided above.

XfinityAmandaB

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17 hours ago

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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U

Same instructions as before?

user_ybcxt5

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17 hours ago

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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U

How do I get a hold of you? Same as before?

user_ybcxt5

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17 hours ago

to the conversation:

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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Thanks for taking the time to post on our Xfinity Community Forums page, @user_wz8885. Are you still having DVR issues? If so what is happening exactly, are you not abler set up new recordings, or access previous ones?

XfinityAbel

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17 hours ago

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DVR access on tv

two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis

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I apologize once again, but that is not a mistake we would make here with our team. We do handle all kinds of escalated issues at our level and regularly find those resolutions that most folks miss, which is why we are here as the dedicated support f

XfinityAmandaB

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17 hours ago

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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user_244z22 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu

XfinityVictor

commented

17 hours ago

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U

Tv

Why am I only seeing Welcome connecting to your entertainment experience. I have rebooted twice

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I appreciate you, honestly, but I have been told before that I was talking to top tier and then he cancelled my service without my consent.i worry that you’ll try to upsell me or mess up my account the second I complain. I was taken advantage of so

user_ybcxt5

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17 hours ago

to the conversation:

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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user_ybcxt5 We understand the hesitation and are still here to help. We assure you that since we are a top-tier support, we stay with you till we know you are taken care of!

XfinityAmandaB

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17 hours ago

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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I appreciate the message Shawn but I don’t trust your companies whatsoever. I don’t trust that if I continue trying to work with you, you won’t upsell me, up my bill, lie to me, steal from me and pretend you’re having ‘system issues and therefore una

user_ybcxt5

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18 hours ago

to the conversation:

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U

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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Hello @user_tswain2026, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. How long have you been noticing excessive interruption times? When is the last time you had an interrupt

XfinityChelseaB

commented

18 hours ago

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Reviews

Constant outage issues with XFINITY

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Tv

Why am I only seeing Welcome connecting to your entertainment experience. I have rebooted twice

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X1

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user_a7186b, hello there and thanks for reaching out regarding your concerns. We'd be more than happy to help you with that. It does seem that your situation is a bit stuck in the provisioning phase. I am happy to be of assistance. Can you please sen

XfinityQue

commented

18 hours ago

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Peacock premium not reading my new login

I am completely stuck trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinkin

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user_lyll3x Wonderful, we are happy to hear it started working for you again! Is there anything else that we may assist you with before we let you enjoy the rest of your weekend?

XfinityNatalie

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18 hours ago

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U

XR15 Remote 15 second rewind stopped working

Hi all, A long time ago I reprogrammed my remote for the page down and up buttons to be, I think, 15 seconds instead of 5 minutes. Randomly today they reverted to 5 minutes and the previous fix of "exit-exit-exit 0030" no longer works. Anybody know how else to change it? This is a personal disaster

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@user_ybcxt5 My team can help you with removing the Xfinity Home service on our end, but it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfi

XfinityShawn

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18 hours ago

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They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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user_l8j793, Thank you for trying those steps. We can definitely look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To

XfinityNatalie

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18 hours ago

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Customer service doesn’t follow through on promises

I need documentation to proof that I paid off my phone balances to be reimbursed by my new cell carrier(spectrum). Xfinity service agents have repeatedly promised to email this documentation within 48 hours. Weeks later and many unfulfilled promises later, I feel no closer. Why would Xfinity allow c

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Peacock premium not reading my new login

I am completely stuck trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinkin

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Customer Service

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@XfinityNatalie I had not recently replaced anything. Same box and remote I've had. Didn't try the voice command because that would be annoying to have to do every time. But anyway, it started working again the next day somehow. Randomly stopped wor

user_lyll3x

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18 hours ago

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XR15 Remote 15 second rewind stopped working

Hi all, A long time ago I reprogrammed my remote for the page down and up buttons to be, I think, 15 seconds instead of 5 minutes. Randomly today they reverted to 5 minutes and the previous fix of "exit-exit-exit 0030" no longer works. Anybody know how else to change it? This is a personal disaster

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I am glad we were able to get your issue resolved and a refund was applied. Have a great day!

XfinityVictor

commented

18 hours ago

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Cancel my xfinity wifi service

It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I'm trying to raise a complaint and a dispute with the service c

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