Xfinity Community Forum

Fee reversal

I am writing to formally express my frustration and disappointment regarding a recent charge on my account for “unreturned equipment” in the amount of $120 for a Peacock box. I have been a loyal Xfinity customer for both internet and mobile services for several years and have always paid my bills on

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Customer Service

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Hi @user_6m7ybh, thank you for taking the time to reach out today and using our Xfinity Forums Community page. We know it's important to gain access to your WiFi settings to view and change your password. Have you tried to use our helpful Xfinity app

XfinityMelinda

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12 hours ago

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How to change wifi password

Current password isn’t working. I need to change it.

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@XfinityDilary Any time! ❤️

Again

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12 hours ago

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my emails

How do I get my emails

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user_dc6iuy thank you for using the Xfinity Community Forums page to reach out regarding your billing related concerns and questions. To get started, please send over a direct message including both your full name and complete service address so that

XfinityMarcus

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12 hours ago

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Mobile bill when just trying to adjust normal services

I went in to get try to get a reduction in my cable bill. Instead I now have a bill not only for my cable and internet but now I now have a new bill from mobile which I was never told about. So now I am getting charged just as much if they never would have changed my bill. I am getting charged for a

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Thank you for reaching out here. That is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click

XfinityJohnG

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12 hours ago

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Exterior line issue

I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.

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Thank you for posting on our community forums, gb212121-. I see Again shared a link. Did that work for you? Thanks for your help, @Again!

XfinityDilary

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13 hours ago

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my emails

How do I get my emails

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Disgruntled58 Thanks for creating a post. Are you trying to view this as a channel or an app on the webpage? If ESPN is included in your TV service lineup, it would not be the same as the ESPN app subscription service.

XfinityThomasD

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13 hours ago

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ESPN Unlimited

Web page says active but won’t broadcast unless I pay for subscription, supposedly free. Was told need to sign in with Disney to activate but when I did was no option for this.

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Thank you. I just sent the DM.

bluebrid

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13 hours ago

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Switch and Remove Temporary Cable

Hey, I signed up with Xfinity two months ago, and they set up my connection with a temporary line running across my front yard. About a month ago, after the utility lines were marked, I saw an Xfinity crew come and finish laying an underground line to my house. I was told Xfinity would schedule some

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user_v8rah5 Thanks for reaching out! The promotional pricing available to existing customers is still a savings over every day pricing. Also, if you're new to Xfinity Mobile you'll get a free Unlimited line for 1-year! Have you considered switching m

XfinityMartyR

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13 hours ago

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renewal

My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m

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YES is a big problem. All of my emails to our accountant are being returned.

user_4r8lwi

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13 hours ago

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Throttled email error code 451 4.2.0

I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n

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Hey there, @diboyev, thanks for reaching out through Xfinity Forums regarding your account services. I would be happy to set up those changes to better meet your lifestyle needs. I know how important it is to have a promotion that works best for your

XfinityJeniece

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13 hours ago

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interneth service

Hello. I’ve been a Comcast/Xfinity customer for many years. Right now I have a bundle with TV, phone, and internet, and I’m paying about $200 per month. I no longer use the TV service or the home phone service. I only want internet service. My usage is simple: I watch YouTube, stream movies, browse

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Exterior line issue

I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.

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Customer Service

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interneth service

Hello. I’ve been a Comcast/Xfinity customer for many years. Right now I have a bundle with TV, phone, and internet, and I’m paying about $200 per month. I no longer use the TV service or the home phone service. I only want internet service. My usage is simple: I watch YouTube, stream movies, browse

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Customer Service

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Thank you, @user_529787 To disable Xfinity Advanced Security, open the Xfinity app, navigate to the Security tab, tap the Advanced Security tile, and select Turn Off under the settings menu. Note that this disables 24/7 threa

XfinityRichard

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13 hours ago

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spam filter upstream?

I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho

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Hello @user_xszuwh we also sent a message back via direct message! Please follow the instructions here to resume our conversation! Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r

XfinityKam

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13 hours ago

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Cable line burial

We have been waiting since last summer to have orange cable line buried. Have been told several times that it would be taken care of but it hasn’t. No open ticket … no answers… nothing. What is going on.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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renewal

My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m

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Why can’t I log on to my email

user_z9vml2

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13 hours ago

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Unable to log into email [Edited]

Why can’t I log in to this e mail

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Hey there, @user_4h7zba, thanks for bringing this to our attention and reaching out through Xfinity Forums. If you believe you experienced a phone scam, you should report it to the Federal Trade Commission (FTC). The FTC will add the information from

XfinityJeniece

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13 hours ago

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Scam calls

I had a call from [Edited: "Unverified Phone Number"] sayigk they are from Xfinity and I need to return my box which I already did. They had my residential address. Then they sent me an OTP and asked me to give it to them. The OTP interestingly came from Xfinity number. I figured it was scam and hun

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Would you point me in the direction of looking this up? I have no idea where to “xfinity advance security.” Yes I am using an exfinity modem

user_529787

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13 hours ago

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spam filter upstream?

I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho

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Mobile bill when just trying to adjust normal services

I went in to get try to get a reduction in my cable bill. Instead I now have a bill not only for my cable and internet but now I now have a new bill from mobile which I was never told about. So now I am getting charged just as much if they never would have changed my bill. I am getting charged for a

Question

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Customer Service

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