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I payed for the NOW WiFi pass
Double charged and WiFi not working
I was charged on January 22nd and again on January 26th. I got an email today stating that I need to renew my pass because it’s expired. My WiFi hasn’t been working for the past three days
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Hey there user_ih8fy5, and thanks so much for taking the time to share your recent experience here with us in our community. I know times can be hard for a lot of different reasons right now, and the experience you outlined is the complete opposite t
Terrible customer service
Who do you call or contact to file a complaint about terrible customer service from a customer service representative? On January 30th at 4:54pm until 5:14pm from Oak Lawn, IL, I called Comcast to try to get a discount or downgrade my services because of my lack of employment. Instead of the custome
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Accepted Solution
@user_9re8fr I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't recei
Not receiving any emails
I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web po
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Hello @user_khbbbp, thank you for reaching out on our community forum, What troubleshooting steps have you tried? Are you having issues with the picture quality or apps not loading?
paramount error code 3205
Using Xfinity cable box. Wi-Fi good in the room Samsung Smart TV. Shave tried all suggested remedies , but still very erratic.
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Accepted Solution
Not receiving any emails
I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web po
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why can't I cancel services completely online?
Online cancellation. Why can't we just cancel services completely online. Conveniently you can do everything else besides cancel services. Doesn't want to make me ever come back.
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Customer Service
Hello @jdawg90 I responded to your previous post requesting to DM us so we could look into this further. Please send us a direct message with your full name and service address and we will take a look.
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Equipment delivery Issues and poor customer service
I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in
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Customer Service
Okay that definitely makes sense in that context. Up to this point have you tried any troubleshooting through the Xfinity app? If you're using one of our modems, the app can actually diagnose quite a bit and even resolve a lot of common connection is
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
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Customer Service
Accepted Solution
Thank you for working with us through direct messaging. I am glad we were able to assist you with switching to a new plan that works better for you. If we can assist you with anything else, please do not hesitate to reach out.
Downgrading from Triple Play to Internet only
I want to switch from a triple play bundle to an internet only plan, but it won't allow me to on the plan builder. I also have questions about what to expect with my first bill and if this would be considered a new contract.
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Pixelated TV Again
Error codes XRE03061 and XRE03059 pixelated picture. Was good for a month but same issue a month ago. Xfinity app says no issues but when trying a system refresh it says video issues in the area. Only local channels, ESPN, and TruTV affected from what I can tell. Other channels are fine. Internet is
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X1
If you are not seeing any resolution to the issue feel free to DM us using the steps provided above. We are happy to check into the account.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Extremely disappointed in Xfinity
This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus
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Customer Service
Internet
i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.
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Customer Service
Hello, user_otximg! Thank you for choosing Xfnity and reaching out to us for help to schedule an appointment for a new cable outlet. The Xfinity Assistant and the Xfinity app can help you schedule technician appointments if needed. Have you tried usi
Make an appointment
I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.
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@moucean Try going here: https://connect.xfinity.com/appsuite and signing in with your password. If it's not accepting your password you might be able to change it here: https://xfinity.com/password . If this doesn't work, po
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Cannot Access Xfinity Account/Email on new Win11 Computer
I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an
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