Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (434.4K)
I want my Port-Out Pin immediately!!
I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even though my Xfinity Mobile line remains
Question
•
Plan
user_i1tixa Our local team is working as quickly as possible to get everything restored. When it comes to storms and winter weather ice can cause severe damage that can extend these interruptions longer than normal while repairs are made by both us a
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
Question
okay - but this needs to be handled!! I just tried to make sure I was logged in and got ANOTHER 404 - this one said 'BAD REQUEST - header or cookie to big' - what the heck is THAT?!!
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sell old equipment
I was using a Hitron CODA56 as my customer provided modem, until recently, we changed plans and now have an Xfinity provided gateway. Do I need to do anything to deactivate it from my account so I can sell it?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Support on wifi extender connection
My WiFi extender will not connect. It just came in the mail and I’m going through the steps to set up. Every time I try to connect a message pops up “let’s try that again. Sorry we ran into a problem.” Can a tech come out to set up for me?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Schedule Technician Visit
I am trying to schedule a technician visit to help me connect to the fiber in the building. The Xfinity Assistant does not work so I have no way to schedule a service appointment. Can an official employee allow me to DM details so I can schedule an appointment? Thank you.
Question
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
Question
•
Billing
Same issue here. I can log in successfully via the web with the same password, but the iPhone Mail app continues to show an “IMAP password incorrect” error, preventing email delivery on my phone. There has been no iOS update, and the password has bee
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
Lying xfinity agents
The xfinity assistance agents are constantly lying to me about receiving bill credits. I was told I would receive a $30 credit on February 3rd. That date passed and I received no credit. Something like this has happened 4 times to me. I have the downloading transcript with a promise of $30 credit, t
Question
•
Customer Service
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
Question
•
Devices and Equipment
Just make it quick, I also have tests coming up? Plus we also cannot stay like this for longer. It's so embarrassing to tell other people that we don't have internet. It looks like very lame excuse. And be more responsive. Pleaseeeeeeeeeeeeeeeee
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
Question
return address for Xfigatewaymodem
I need to send a Xfi gateway modem back! I need an address!
Question
•
Devices
Support on wifi extender connection
My WiFi extender will not connect. It just came in the mail and I’m going through the steps to set up. Every time I try to connect a message pops up “let’s try that again. Sorry we ran into a problem.” Can a tech come out to set up for me?
Question
•
Customer Service
Sell old equipment
I was using a Hitron CODA56 as my customer provided modem, until recently, we changed plans and now have an Xfinity provided gateway. Do I need to do anything to deactivate it from my account so I can sell it?
Question
•
Customer Service
We've messaged you in DMs and are awaiting your response. Please meet us back there to continue getting assistance!
"free Apple" Watches scam
I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo
Question
Hello @Susie_rea Thanks for reaching out to us. We'd be happy to check what is going on with the account and your seasonal hold. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to
XfinityMatthew
commented
10 hours ago
to the conversation:
0
0
Help seasonal hold issue
Can someone help on a seasonal hold issue they are telling me that I have to pay $62 a month to be on seasonal hold. I’ve talked to a total of three people two of them told me it was 947 a month and now the last one tells me it’s 62. I’ve been advised not to pay because it was gonna get corrected, b
Question