Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (488.4K)
user_gh89pl, As many others in the thread have reported, we had some issues with the Xfinity TV service. We worked quickly on our end to get this cleared up. The service should be back up and performing as expected. How is everything on your end toda
Cable is out in my neighborhood
Neighborhood cable is out and I cannot connect to anyone at xfinity. If I call the service number it says the wireless customer I called is not available at this time and the website is useless
Question
Hey @user_tludvl, Thank you for visiting our official Xfinity Forums Community support page. Wanted to check in and see if you are still experiencing issues. With the flashing LEDs, that indicates the modem is either connecting to the Xfinity Network
Internet is not connecting
The router will blink from orange to green back to orange to green. Cannot keep a connection.
Question
@user_azshn0 For concerns with logging in, our Customer Security Assurance team (CSA) can further help. They are able to verify your identity and get your User ID or password fixed. This link shows their contact information and hours, https://spa.xfi
Bill
I can’t get on my comcast account ! They say I have a password but I don’t. I thought I had Xfinity. I have never gotten a bill or anything
Question
Thank you @EG Good afternoon @user_hk80f4, and thank you for taking the time to reach out to us today with your recent issues. I apologize for any frustration you have experienced in getting your upload speed issue resolved. Our team can review your
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
Question
Hello user_dwmtdu, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I will be happy to assist you with the low hanging lines. I'll need to submit a ticket for someone to get out to your home, I just nee
Report low hanging wire
Roofers came and did some work and apparently knocked some xfinity wires loose, so they are now hanging down pretty low and the cables run long ways down our side yard. We are about to sell our home and really need someone to come fix this asap so we don't have any issues with inspections. Thank you
Question
moving to house
I am moving into a house, I see wires in basement but not upstairs' I need help ,I work from home and need my services by next week
Question
•
Your Home Network
We appreciate your reply! Please send us a private message using the above instructions and we can get started form there!
trigger automated fraud alerts.
I have noticed after weeks of searching the web that my account has been triggered as a fraud alert because I am using prepaid gift cards as payments to my bill. I was notified that now I must go to a store to pay my bill. I have been paying my account for many years with prepaid gift cards and have
Question
Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo
Question
•
Xfinity Stream App
@user_cxsoni Thanks for adding a post to the forum. Has the cable service resumed? The best way to check for an interruption is with the Xfinity Assistant here https://www.xfinity.com/xfinityassistant. It can verify if there is a known issue locally.
Internet is not working [Edited]
internet is working but cable tv is not.. why? is there an outage here? [Title Edited: "Personal Information"]
Question
yahonza Thank you for reaching out! We did experience a nationwide TV service interruption on Monday. Have your services returned to normal?
Are both cable TV and all forms of Customer Support hard down? Cannot get in touch with Customer Support by ANY means. (Houston area)
My cable TV signal went down about an hour ago (3 PM, CST), but I still have internet (thank goodness)... Have unplugged cable box, let it rest, plugged it back in, no joy. Cannot reach ANY form of customer service - all phone numbers don't pick up, app on my phone refuses to connect (says I don't h
Question
user_qbqqpx Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
support no TV service
We have internet service but no TV service. Getting an Error Code - TVAPP-00287 and video cannot play error as well. In Michigan, please advise.
Question
Thanks for posting on our community forums, CapeManCoral. You’re correct. Right now, the Xfinity app mainly lets you pause or schedule access for devices connected to your Wi-Fi. It doesn’t offer a way to fully block specific websites or
Parental Controls?
I have Xfinity Internet and Xfinity Mobile. But all the instructions I find seem to be for TV. I'm looking for a way through the Xfinity Gateway to block certain things. But I go into the Xfinity app... I can "pause" Internet connections that use my Wi-Fi. But I am unable to "block" websites and gam
Question
user_4wale6 Thank you for reaching out! Have you visited the Xfinity Membership site to claim your Peacock Premium reward?
XfinityMartyR
commented
14 hours ago
to the conversation:
0
0
Activate Peacock Premium offer showing as "not eligible"
I recently received an email telling me I am now eligible for peacocktv through xfinity. However, when I click the link in the email (xfinity.com/activate-peacock), I am told I am not eligible for peacock premium. I should be eligible since I am a platinum rewards member. How can I activate peacockt
Question