Xfinity Community Forum

Hi there @user_izsnq8. Are you still having issues with your cable box freezing?

XfinityRaf

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8 hours ago

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Tv freezes with comcast cable box

My tv freezes here and there

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Hello @user_ocbox2, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. We do have a great troubleshooting page that could help. Take a look here: Cable Help Guide and let us know

XfinityChelseaB

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8 hours ago

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Pixelation problem

We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?

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Cancel seasonal hold

Want to cancel seasonal hold on Internet NOW.

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Customer Service

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Hello @user_h1cmy4 and thank you for reaching out on our Xfinity Community forums for assistance! If you're looking for the status of a ticket, just to let you know, most open tickets on your account should be viewable via the Xfinity Assi

XfinityCliff

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8 hours ago

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Direct message

I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?

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Loss of email

I cannot access my email and need assistance

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Email

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@tmd171 I have been trying since it started and can’t get any help

user_nu83dq

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8 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Thanks, @BruceW! You always provide awesome knowledge! @Jady42 I am sorry that you won't be able to automatically do that. I understand it is helpful and will submit feedback on why we would like to see that function restored. Do you have any other q

XfinityRay

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8 hours ago

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I want my emails to have capital letters to start sentences and for the letter "I"

When I am composing emails, the first letter of a sentence is not capitalized. Also, I want the letter "I" to be capitalized.

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Although we hate to see you leave Xfinity I am happy we were able to schedule the disconnect order for you. Have a great rest of your day!

XfinityVictor

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8 hours ago

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Pro-rated bill?

Hello, I'm cancelling our internet bill because we're moving to a new place that has internet included. If I cancel before our last bill is due, will the bill be prorated? Thanks in advance!

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I used to get the games on Fanduel

user_nu83dq

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8 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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I go to channel 1253 and it says you need a subscription. I have tried and tried but get no help

user_nu83dq

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8 hours ago

to the conversation:

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Global travel plan

Hi I’m in Japan and have global travel pass and roaming on yet I cannot connect with local cellular service. My wife is on same plan as I am and is connected. Help! I need cellular service here!

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Network

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my email

I cannot access my email! Can you help me with this?

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Rules and Automations

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Direct message

I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?

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Customer Service

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Hello @user_dyvf4o and thank you for reaching out on our Xfinity Community forums. It sounds as if you've had a bit of a frustrating experience, but we're here to help! 😀We can assist you with achieving a better understanding of what the statu

XfinityCliff

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8 hours ago

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Incomplete Installation

Hello, I will try and write this as not to make a Novel. First it’s best that you review all the notes and chat before we proceed. On 3/19 a line tech David came to review our request for service. The tech could not find the box even though his map said it was there to the right of the house. He wal

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NO! AI is useless!! I have tried for two weeks plus djotBb0215$

user_nu83dq

replied

8 hours ago

to the conversation:

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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We're happy to help user_hpg3vj! To get dedicated support, please find the most appropriate public board for your question type and post it there. We'll connect with you asap, and if needed, will invite you to send us a Direct Message. It just helps

XfinitySeth

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8 hours ago

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Billing

Trying to obtain monthly invoice billing for my acct

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I need billing information

user_hpg3vj

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8 hours ago

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Billing

Trying to obtain monthly invoice billing for my acct

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Hello, @user_ypfo6u. It is incredibly frustrating when a setup that has worked for decades suddenly stops communicating, especially when you are being met with "incorrect password" errors despite knowing your credentials are correct. The "Comcast mov

XfinitySara

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8 hours ago

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Apple mail unable to access Comast email

All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr

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Incomplete Installation

Hello, I will try and write this as not to make a Novel. First it’s best that you review all the notes and chat before we proceed. On 3/19 a line tech David came to review our request for service. The tech could not find the box even though his map said it was there to the right of the house. He wal

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Customer Service

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I purchased at ABC Warehouse a Antenna and hooked it up to my TV and I was able to get my local stations. Antenna was $12.00.

user_rsnkfz

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8 hours ago

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Scripps dispute

Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d

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