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@user_fpz4no What does our incentive tracker show when you plug in your account number? You'll want to confirm the phone number in the email with the contact information provided within the tracker as well. If you're having issues with redeeming that
prepaid master card trouble shooting
I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?
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Xfinity scam
I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.
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Customer Service
@user_vbkqq7 I was able to locate your direct message, and will follow up there to continue with the equipment concern.
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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how to report phone service outage
my phone service is out for 2 days. cable was out last night. I have been unable to report it though web sites. How do I report outage
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Plan
Agent Retaliation
I need to talk with a live agent. I need to report harassment and mismanagement of my account.
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Billing
Not at this time no it hasn't been
Billing seems shady
Got charged for 2techs to come out to fix my service and they said service is fix. Service good for a couple hours then right back to square 1. Took modem in for a swap, did myself and now everything works. Made multiple calls on the issue and always assured that the problem was fixed. It was not. O
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Hello @Harrry0 Let's take a look at the account together. Since it is coinciding with the package change we will want to take a look at the changes that got made and see what happened. Please send us a direct message with your full name and service a
X1 4K DVRs and Xi-6A Satellites Suddently Removed from my Account
After a new TV plan change that Comcast Customer Retentions suggested, all of a sudden my DVR and then Satellite STB started falling off my account. After replacing the 4K Coaxial DVR with a Satellite, then my Gateway was deactivated and I had no Internet - no NOTHING!! So far, Xfinity has no idea w
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@XfinityFrank There could be an issue with the app version they supplied to our X1 platform. Okay. I wasn't sure who developed the app. But I would think the app is only involved in setting up an internet connection between Xfinity and P+ as wel
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hey there user_1mme29, and thanks for using our community for support! You're in the right place, and I'd be happy to help with the VPN issue you outlined 👍 I know how important it is for you to get connected for work, so I'd like to jump further in
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Very complainsant attitude by people who waited on me. Could have been a lot more friendly. Happened in the edina. Minn office.
Bad customer service at xfinity store on 14th and walnut
Just had a bad interaction at rep at store name Nadeem he said he was the manager. His customer service skills are awful we got into a back and forth with him saying That’s my opinion on his customer service skills. Another rep trying to take care of me he was showing her something on his phone not
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user_nbzln7, Thank you for reaching out to Xfinity Support. Here is what I found. Let me know if you were able to add your email to your iPhone. To add an email account to an iPhone 11, follow these steps: Open the **Settings** menu and tap **A
Issues addiung my email to my iPhone11 [Edited]
I have my email account, [Edited: "Personal Information"]. I've had it since 2011. For some reason, I cannot add it to my iPhone 11. It worked before and I can access it on my PC and on line but, I cannot successfully add it to my iPhone.
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@user_vbkqq7 thank you, I really appreciate you answering the questions. I can definitely look into the equipment further, when you have time. Could you please send our team a direct message with your full name and full address? To send a direct me
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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No.. I was using my own model which is write.
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
Question
prepaid master card trouble shooting
I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?
Question
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Customer Service
speed question
why the promotion and my login shows 2gig up and down. when I got the plan I get only 300mbps up.
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Your Home Network
I hate Yahoo email, that's why Ive had the comcast email since 1996! I want my old comcast email back. I called xfinity to be placed on hold for 38 minutes throwing me between departments and then got hung up on before anyone could answer. Fin
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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@user_vbkqq7 I appreciate the update of only having Xfinity Internet service. Our internet only customers can get a Flex (old name)/Xumo (new name) streaming box, which typically is the equipment I see being referred to when assisting with similar co
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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@XfinityQuemekia Hi Xfinity, there is no other services, could you please check my account? thanks!
Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
Question
Good afternoon @user_8acgoo, and thank you for sharing with us that you may have been scammed into purchasing XFINITY equipment, that's definitely regrettable to hear! Our team will do everything we can to help. To start, may I ask what website you p
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Xfinity scam
I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.
Question