Xfinity Community Forum

@user_rb31vf Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast

XfinityLinda

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8 hours ago

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ABC channels

When will ABC channels return? I will be switching to another cable, internet, and phone company if they do not return. I have been a valuable, loyal customer for over 20 years. This is a horrible decision and you will lose many, many customers.

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Thank you for posting on our community forums, user_mxaiom. We can help with your transfer request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message:

XfinityDilary

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8 hours ago

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Moving

I am moving from Colorado Springs to Denver/Centennial CO. What do I need to do to move my service.

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Moving

I am moving from Colorado Springs to Denver/Centennial CO. What do I need to do to move my service.

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Sign-In and Account Management

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@XfinityGabriel Honestly if yall think these generic answers to real valid questions is going to suffice, you need much much much more training. One commenter is correct in that if we didn't pay our bill you would cut services, but now you are holdi

user_hu6p6n

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8 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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user_usz5a5, Thank you for reaching out. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you

XfinityVianney

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8 hours ago

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Formal Dispute: Device Lost in Transit / Non-Receipt of Equipment

Hello Xfinity Support, I am writing to formally dispute the Customer Agreement and billing for an iPhone (Model: [Insert Model]) on my account. The device was ordered on [Date] but was never delivered or activated. It has now been over 30 days, and the equipment remains lost.I have made multiple att

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Thanks for your feedback, user_3ngkak. We understand this situation has been frustrating, and we sincerely apologize for the inconvenience it has caused. At this time, we’re unable to offer credits or refunds; however, we will reassess this if

XfinityDilary

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8 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

we cannot get our Xfinity stream streaming app to work. We have tried everything turned off the TV unplugged everything clean the cache uninstalled app, reinstall app. We cannot get Xfinity streaming. it was working last week, but for the past week,

VitoLaNave

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8 hours ago

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Xfinity Stream App Not Opening/Loading

This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re

Question

user_ie2h4p Thank you for your feedback. Our team is here to help in every way we can. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:&bul

XfinityThomasA

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8 hours ago

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Formal Complaint – Billing Error, Misrepresentation, and Request for Immediate Resolution

I am submitting a formal complaint regarding serious issues with my Xfinity account, including misrepresentation of an offer, incorrect billing adjustments, and failure to apply promised credits. In December, I purchased an iPhone 17 Pro through Xfinity and completed a trade-in for $33/month, later

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Yes exactly. I have screenshots but not sure how to add them. with the settings as soon as I try to hit done so it verifies an immediate pop-up comes up “The POP server “imap.comcast.net is not responding…”

rialinn

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8 hours ago

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Unable to send email

I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled

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Please fix this asap as it is completely unacceptable. Local stations should always be available where you live but you companies never care about the consumers, only the dollar. I will be calling for a discount on my service for every day this dispu

user_3ngkak

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8 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

Thank you for posting on our community forums for assistance, user_sooims. Unfortunately, at this time, we are not providing any credits or refunds for this. This might change if we don't reach an agreement.

XfinityDilary

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8 hours ago

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Scripps and Xfinity not working out agreement

Do we get a discount since you (Xfinity) have not reached an agreement with Scripps? It is a channel we currently pay for and since we are not receiving it, where is our refund??

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I am super upset. We also have been a local Comcast/Xfinity customer for years and now don't get to watch our favorite channel - ABC. I want a credit. You charge exorbitant fees and just charged me $102 two days ago. I want my money back

user_rb31vf

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8 hours ago

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ABC channels

When will ABC channels return? I will be switching to another cable, internet, and phone company if they do not return. I have been a valuable, loyal customer for over 20 years. This is a horrible decision and you will lose many, many customers.

Question

Thank you for posting on our community forums, user_n10hdc. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Mes

XfinityDilary

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9 hours ago

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Outside utility box overgrown and open with exposed wires. Hazard

Hello. The external utility boxes between my house and next door are a mess and I need someone to come out and take care of them. How do I send in a request?

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Text only works by having mobile data on

My wife sent me texts while I was out. I have mobile data turned off. I did not get the texts until I got home and she texted again. I don't want text to eat up the mobile data. There was no graphics or data other than text. It didn't show as being an error and she assumed it went through. I shouldn

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Network

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Thank you for posting on our community forums, user_6fa3m1. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Mes

XfinityDilary

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9 hours ago

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Utility box

Hello, I wanted to let you know that the utility box in front of my house appears to be slightly tilted, and the bottom is partially open. I can see wiring, and there appears to be a large amount of dirt inside. Could you please send someone to inspect it? Thank you.

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Outside utility box overgrown and open with exposed wires. Hazard

Hello. The external utility boxes between my house and next door are a mess and I need someone to come out and take care of them. How do I send in a request?

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Customer Service

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Beware

I was scammed by scammers pretending to be from Xfinity. When you owe a past due amount and scammers call you asking for you by name and the exact amount you are past due on only tells me that your data isn’t safe, because they don’t even know that scammers have breached their system. I weren’t able

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Devices

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It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.

user_rzob6l

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9 hours ago

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comcast.net

why can i not access my comcast.net email

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Scripps and Xfinity not working out agreement

Do we get a discount since you (Xfinity) have not reached an agreement with Scripps? It is a channel we currently pay for and since we are not receiving it, where is our refund??

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Billing

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user_n1lrvz We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern

XfinityMartyR

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9 hours ago

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Need someone to call me

I need someone from infinity to call me [EDITED: Personal information]. This is urgent. thank you

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