Official

Accepted

Unanswered

Advanced Filters

Search Results (460K)

Most Recent
Selected Most Recent

Are the xfinity customers going to get a reduction in our rates?

 to the conversation: 

0

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

In our case it appears that we had originally logged in to Xfinity to a secondary Xfinity email and either created a new Disney account or we possibly had a Disney/ESPN/Hulu account we no longer used. The subscription was under this email and it was

 commented 

13 hours ago

 to the conversation: 

0

ESPN Unlimited

I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.

Question

No access to my email

As above. It says access denied

Question

11

1

0

user_3io4us, I wanted to follow up on the tips from @Again. Were you able to delete a few at a time? Are you still running into trouble as of today?   

 to the conversation: 

0

Cannot receive email because my mailbox has reached capacity, but it won’t let me delete emails to free space

Cannot send or receive email due to mailbox being at capacity. She tried to delete thousands of emails, but keep getting a pop up window saying I can’t delete because mailbox is full

Question

This is very frustrating

 to the conversation: 

0

0

I can't access my email

Please give me access to my email account

Question

I have not had an answer.

 to the conversation: 

0

0

I can't access my email

Please give me access to my email account

Question

I was able to access my email this morning . What I get now is access denied

 to the conversation: 

0

I can't access my email

Please give me access to my email account

Question

Concern moved here to the E-mail help section.

 commented 

14 hours ago

 to the conversation: 

0

0

.nexus tlds not recognized

I have a .nexus email address that I wanted to use as a secondary email address, however the website doesn't recognize it as a legitimate TLD

Question

Boot file problem

Had a tech out at my house to check what was happening to my speeds for internet. Changed modem ran test, however speeds would drop and on Xbox MSPing would get higher. Come to find out there was an anomaly that was happening. He states it is a boot file issue. How will I know if this gets fixed cor

Question

11

0

0

@user_ckhkbo Thanks for reaching out to us regarding Fox News.  I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Just wanted to confirm that Fox News is now working for you?

 to the conversation: 

0

I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

Question

The concern is not "Sign In And Account Management" help related............ Topic moved here to the TV help section.

 commented 

14 hours ago

 to the conversation: 

0

0

Tv remote

I can’t get the tv remote to turn the tv On or off. Also, volume doesn’t work. Just went to my local Xfinity store and got a new remote. It doesn’t work either. I tried the reset feature and when it came back on no improvement.

Question

user_ekk92 - Thank you for your feedback. I understand how frustrating it can be when email isn’t working as expected, and I appreciate you taking the time to reach out. While we aren’t able to troubleshoot Outlook directly since it&rsquo

 to the conversation: 

0

Non existent support

Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook

Question

I have nothing more to say about this

 to the conversation: 

0

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

Sometimes it works for a few days --- then fails again for hours. Comcast knows they have issues with. 3rd party APPS and they have to fix it. Can't wail for some competition here, I'll transfer in a heartbeat.

 to the conversation: 

0

Non existent support

Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook

Question

I’m going crazy every single day with this same [Edited: "Profanity"] thing! I just want my usual way to do my email!  I have no idea what an IMap account is 🤷🏼‍♀️

 to the conversation: 

0

1

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

@user_6k3xz1 Nice to meet you, Dawn. Before going over account details, we need to send you a one-time 6-digit verification code. This code will be sent to the phone number or email address listed on your Xfinity account and will expire in 15 minutes

 to the conversation: 

0

0

Complaint

I literally just had x-finity installed today. They have been blowing up my sell phone for nothing more than to push more products on me. I don't appreciate it, it [Edited: "Language"]. If they were just calling to check on there existing service or seeing if I needed help setting up the free apps o

Question

Concern moved here to the E-mail help section for assistance.

 commented 

14 hours ago

 to the conversation: 

0

0

Loss of email

I cannot access my email and need assistance

Question

forum icon

New to the Community?

Start Here