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email

why I can't get to my e.mail

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9

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email

I can't get my e.mail

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10

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gigabit x10

I am looking to get gigabit x10 for my house and would like a site survey

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5

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Reinstatement

Please 🙏 im asking for reinstatement on my xfinity account. I will not use profanity again

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I cannot believe the largest cable and internet provider would risk losing so many customers over this issue rather than eat the extra cost they’re disputing for customer retention. I am giving it five more days then I will be dropping my cable servi

 to the conversation: 

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Scripps Channels Must Be Available

It is unacceptable to not have Scripps Channels like WPTV. How does Xfinity expect to retain existing customers without WPTV for NBC and attract new customers. Since March 31st my access to WPTV is not working. I am not a happy customer because of this.

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Internet too slow

I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had

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Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

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Hey @user_8zg5xz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the transfer of service and verify the addresses. Please send a direct message by clicking the chat icon in the up

 to the conversation: 

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Service Transfer

Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup

Question

Service Transfer

Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup

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U all need to put back CBS.This is ridiculous the price we already pay.And u two babies ( xfinty and scripps) need to come to a important decision. People r going to be dropping xfinty. Me too.stop being money hungry scripps..And grow up! #moneyisthe

 to the conversation: 

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

Question

Internet not working

My internet hasn't been working all day.

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7

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Upload speed

I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?

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Bring back my NBC / WPTV Programming PLEASE

Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on?

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Help

Hi I have to send xfinity device to the office so I need a copy from the office

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Thanks for reaching out @user_7h8saz! This sounds like an issue where the Peacock Premium Plus (No Ads) upgrade isn’t appearing correctly on the Xfinity side, which can prevent Peacock from recognizing the upgrade. Since you’re also seein

 to the conversation: 

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Peacock does not recognize upgrade

I added the upgrade to Peacock Premium Plus, No Ads, paying you $6 per month for this. Peacock does not recognize my upgrade. I contacted Peacock support and they said to contact you. I tried to unlink and re-activate my Peacock account through My Subscriptions, but when I click Unlink there's a big

Question

Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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@KM1062 We are glad to hear that the issue has been resolved. My team is always here to help if you should need us in the future. Have a great night.

 to the conversation: 

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

Question

Thank you for reaching out @user_r7dv5s! I personally would be frustrated if I continued to receive bills after being told multiple times that all services were canceled back in October. Since you’re still receiving final bill notifications af

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Cancelled Service - Still Getting Bills

I cancelled ALL Xfinity services in October 2025. I kept getting charged for a couple of the mobile lines. I called and spoke to 3 different people. The last person I spoke with assured me my service was cancelled in October and I would be getting reimbursements for the additional charges. I did get

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