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I can't log into my outlook email. yesterday , i had to erase the connection and re-install it for it to work.
I can't log into my outlook email. Yesterday, I had to delete the connection and re-install it for it to work. It is out again this morning.
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user_iut12q That's great to hear! Thank you for the update.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message. Update: This has been fixed. I
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Internet Service line cut needs repair
2 Xfinity techs have been to my house to repair the service line that was cut by my neighbors contractor. The first said they couldn’t fix it and would be in touch, they weren’t. The 2nd said he would submit a ticket but no further info was given. How long should I expect to be in the dark ages with
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Customer Service
user_jzatgy Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having, and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructi
iPhone stolen at FedEx store
Seems like this is a known issue . My tracking says the item arrived Saturday June 13th at the FedEx location. There was no attempt to deliver and the last scan was at the store. Today is Wednesday and I’ve been told to file reports and file a complaint. This investigation need to be quick because I
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Good morning @user_1ayvvo, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues sending us a direct message with the steps provided. You may have to log out of the forums w
peacock
I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?
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... What is the name of that folder and where do i find it for access? https://www.xfinity.com/support/articles/yahoo-email-migration-overview says oversized attachments "... will be moved to a separate folder in your Xfinity Email inbox ..." and "
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
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Got it, @user_i13yeu. We don't fully support prepaid services here on social media. Specifically the billing. That is done via the site at : https://my.xfinityprepaid.com/ and the XFINITY Prepaid assistant here. However, we can check to see if we are
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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No, it was prepaid. I have an Xfinity modem and pay monthly to refill. Did it but Xfinity took my money and disconnected my internet and now trying to force me to get a plan and mobile services. Agent told me that I would not get my money back.
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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This does not help me. I'm trying to find the updated terms and conditions. I do not get taken specifically to the updated terms and conditions that I need to read and accept. I get taken to a page with several types of terms and conditi
Updated terms of service email
I received the following email. Is it a scam? MyXfinityEmail® Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the Comcast/Xfinity Mail platform will be retired As from Today, June 10, 2026. T
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Thank you for getting back to me, @cscopa. Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: • Click "Sign In" (if necessary - there will be a visible pr
Cut wire hanging low from pole
Tree work was being done in the neighborhood and the truck caught a line. Now the line is cut and hanging at the pole. This is a safety hazard. Called and was told a tech would be at my house in 5 days. This needs to be taken more seriously and dispatching a tech should be sooner to repair the issue
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OK have done that. Thanks for the tip. Wish this was all a bit clearer. The automated system is fine for "normal" issues (e.g. remote not working), but in a stressful situation due to extreme weather is very frustrating. Particularly bad is the autom
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Good morning @user_i13yeu, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, but you have come to the right place for assistance. Was this
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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user_4r1fc7 Hi there. We can certainly understand your frustration. It's one thing to encounter an error message, but after speaking with multiple representatives and having your bundle canceled in the process, we'd be upset too. Based on what
Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
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There’s no direct message speech bubble
Cut wire hanging low from pole
Tree work was being done in the neighborhood and the truck caught a line. Now the line is cut and hanging at the pole. This is a safety hazard. Called and was told a tech would be at my house in 5 days. This needs to be taken more seriously and dispatching a tech should be sooner to repair the issue
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Hi there, @user_wxej92. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with activation. We can get a tech out to work on this, the charge is typically $100 dollars. We can check and see if there is anything
coaxial install
Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?
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Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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user_ayc2zb Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to
XfinityBenjaminM
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Internet Service line cut needs repair
2 Xfinity techs have been to my house to repair the service line that was cut by my neighbors contractor. The first said they couldn’t fix it and would be in touch, they weren’t. The 2nd said he would submit a ticket but no further info was given. How long should I expect to be in the dark ages with
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