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blinds1, Thank you for reaching out to Xfinity Support. There are a few things you can try to get around the issue with Firefox. The problem seems to be caused by ad-blockers. You can disable that extension, clear cache and cookies, or try the Incogn

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Making a payment on Firefox

I have had issues for a few months now paying my bill via the FireFox web browser, along with Safari. I refuse to download the Xfinity app, and another web browser for privacy and security reasons. Will I need to cancel comcast and switch ISPs to be able to pay my bill online, or is there a fix plan

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Installation

I need someone to install a coaxial cable in my apartment

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

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6 hours ago

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Outages

Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.

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Sent a DM, thank you!

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Gigabit Pro (x10) Inquiry

Hi! I would like to check the availability of the Gigabit Pro x10 plan at my house.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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Still billed after cancelation

I really frustrated I have canceled my contract in March 24, and recieved cancel confirmation e-mail from X-finity on the same day, but it still charged in April and May. Why you have full charged after my cancel period was April 2nd, but it continue to charge and didn't close my account. I would re

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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Bill start date

Hi, I opened an xifintiy account and went to the store to pick up the starter kit. But I didn't got a chance to set things up nor activate the wifi. Am I already getting charged or does charge begin after activation?

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Concern moved here to the Billing help section.

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6 hours ago

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Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026

Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi

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Connectivity issues since Tues

Devices on my home network have been having connectivity issues since Tue. Rebooting the devices does not help. Rebooting the router does help, but only for a short/random period of time and then the devices lose connectivity again. The router appears to be handing out duplicate DHCP IPs and also se

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camedia Hmm, did you just update your data plan? We'll be happy to take a look at it for you. We know seeing something other than what you expected is not a good experience. Please send a Direct Message with your full name and address. Here are instr

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Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?

I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan

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Gary5316, Thank you for reaching out to Xfinity Support. We can take a look at your account to see what is causing this and get it handled for you.  Please send us a direct chat message with your full name and complete service address to “

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Need Compensation

Back in August 2025, I accidentally cut my cable while trimming hedges outside. The tech repaired the cable and told me he was giving me an adjustment to my bill. Ever since then, I have been getting an error code when I try to change the channel. XRE3121 is the error code. I have had techs to my ho

Question

Hello, @user_qxy44e thank you for reaching out over Xfinity Forums. I understand wanting to check on updates regarding the line work completion, and know from experience that underground line work may be put on a seasonal hold between November - Apri

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SRO no show

i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee

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Need Compensation

Back in August 2025, I accidentally cut my cable while trimming hedges outside. The tech repaired the cable and told me he was giving me an adjustment to my bill. Ever since then, I have been getting an error code when I try to change the channel. XRE3121 is the error code. I have had techs to my ho

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My devices

Wondering what the name of my pixel watch is

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Making a payment on Firefox

I have had issues for a few months now paying my bill via the FireFox web browser, along with Safari. I refuse to download the Xfinity app, and another web browser for privacy and security reasons. Will I need to cancel comcast and switch ISPs to be able to pay my bill online, or is there a fix plan

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