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Hi there @NetwrkrPrime just wanted to reach out to see if you are still having issues with your TV programs?
tech support
In the middle of the movie, it gives me a black screen and sometimes it comes back and sometimes I have to change channels because it seems stuck on the black screen
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bill/statement loading issue
"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks
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Billing
I need to cancel my account
I have to cancel my account. I no longer live where the account is billed at. I need to cancel. The online forms seems to want to schedule a phone call. I work on-call during those hours. I need to cancel my account. I need to cancel my account. How do I cancel my account.
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Customer Service
user_6qpdps Sorry to hear the network name is not appearing. This is usually indicating the modem is offline or the service is out. The XfinityWifi network that appears on the list is our public hotspots. Are you not able to connect to the internet a
Comcast business email signin
When I go to sign into my email from the Xfinity main page, it takes me to a Comcast business sign in box. I do not have a business account. What is going on ??
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We're sorry to hear that you are also experiencing this issue @user_402hcb, and apologize for the frustrations as that is never what we want for our customers. What troubleshooting steps have you tried so far?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_s6p97h Thanks for reaching out. If you have unlimited data those notifications should not be coming through. We can certainly double-check you account and confirm whether or not unlimited is included with your current plan. Please send us a dir
Internet
We keep getting an email that we have almost used our monthly allowance but we were under the impression we have an unlimited plan . We have never had this before
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Internet
We keep getting an email that we have almost used our monthly allowance but we were under the impression we have an unlimited plan . We have never had this before
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Customer Service
Hello @user_79tvrc If you are a Diamond member trying to access the free Peacock subscription you first need to redeem the reward through the Xfinity Membership website https://www.xfinity.com/membership . If you are not seeing the option for that fr
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
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Thank you for providing us with an update @kr123. We are glad to see you're able to use the bridge mode option on your new gateway!
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hello user_3ijze4 👋 The Paramount+ with Showtime plan included in your Xfinity package is not the same as having a subscription for the Paramount + app. When subscribed to Paramount+ with Showtime, you're able to access the live Showtime and Paramou
Paramount Plus with Showtime on ROKU
I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to
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Sorry all, I did further testing and hit a brick wall. I had to wait until I had a USB-C-to-ethernet dongle so that I could fully switch into bridge mode. What I found in the XB7 is that the button seems to behave correctly, it ann
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Trade in devices
We traded in our devices to upgrade to the iPhone 17 Pro & iPhone 17 Pro Max. We were told that we would receive two $500 credits for our trade in devices. The devices were dropped off to the store on 11/28/2025, account still shows that the trade ins have not been shipped to Xfinity even though the
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Customer Service
How to order XER10?
I ordered multigig (2gbit symmetrical) fiber to the home. Tech came out with the 10G ONT and an XB7, which means I am stuck at 1G ethernet speeds. He said I would need to get an XER10 from support/a store. How do I do this? None of the stores seem to have it. Tech says XB10 will not work and I need
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Customer Service
Hello @user_5dpu8e, it's been a couple of days since your post. Just wanted to reach out to see if your Xfinity streaming app has been fixed?
Xfinity Stream Stuck on Purchases
My Xfinity Stream app on all 4 Roku TVs is stuck on purchases. I have uninstalled app, logged out & logged back in, updated the app and tv, restarted our router, and it still didn’t work. Any help?
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Tested by plugging into the port with the red line: 82mbs download 29.21 upload. I don't have a way to check wifi right now as all my PC's have networking ports but no wifi. Thanks
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Hello @user_948bad, thank you for the comment. Sorry to hear about the experience you’ve had while trying to get your Apple Watch connected. I know how frustrating that can be. Does your watch have a standalone plan with its own number?
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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NO SOUND ON FOX! TRYING TO WATCH GAME!!
There is no sound on FOX TV. Trying to watch the game!!@
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X1
This happened to me as well. This is absolutely bizarre. My package was opened and then the box ends folded back together. When I opened the box the iPhone box was in there and was cut open with no phone. I immediately called Xfinity and they opened
user_pbgq8j
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Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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