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@user_6ti27g I'd be more than happy to review your account to confirm your bill is properly updated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfin
Billing names
Hello I seen you helped some one add there spouse the bill I really need to add my husband to where it shows his name on the bill
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user_hlvn01 Hi there! We can definitely help with that. If your phone is already connected to the modem but there’s no dial tone yet, it usually means either the line hasn’t fully activated or the modem hasn’t synced th
Landline service on my modem
Would like to activate landline service on my modem. landline phone already hooked up. No dial tone yet
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How are you accessing your email? @user_26a0c0
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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Activation of Seasonal Convenience Hold
everything. Can I talk to a representative?
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Customer Service
Hello @Koolbear and thank you for reaching out on our Xfinity Community forums with your concern. We're here to help. 😀Can you tell us what 'ticket' you are referring to? Some reward benefits do have limited quantities, and are granted
Rewards
I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.
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Similar emphasis on the workflow: intent to implement corrective actions, as I outlined; specifically, leaving the ticket open until SRO is closed, customer access to the SRO and appointment detail, and additional, accurate notifications. When I go
Pedestal Repair Process
FYI to customers reporting damaged pedestals (and probably other exterior hardware issues): www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments An agent will open a ticket, which will be accessible, temporarily, through the Xfinity Assistant and the website. www.xfinity.com/s
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@rjc1247E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and th
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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Agreed, I would do that , but pour service comes into the basement and the remaining existing cable upstairs was removed by the previous owner
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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@XfinitySean yes it’s was answered I did as suggested but nothing has been done . My maiden name is still on my bill and my husband name hasn’t been add
Billing names
Hello I seen you helped some one add there spouse the bill I really need to add my husband to where it shows his name on the bill
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Landline service on my modem
Would like to activate landline service on my modem. landline phone already hooked up. No dial tone yet
Question
No, I have no filters, rules, or other settings that might be blocking incoming email. The problem started last week out of the blue. thx again.
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
Question
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
set technician appointment
just trying to get a tech to come to our house. We have set up a new box but the tv will not continue beyond the welcome page.
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@user_taq5f8 Dead spots in a home are caused by Wi-Fi signals being blocked, absorbed, or interfered with, primarily due to physical obstructions (walls, metal appliances), poor router placement, or distance from the router. Have you considere
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Rewards
I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.
Question
@user_b4ae85 Thank you for taking the time to post here on forums. For your sound issue since its on one channel only for both tvs it may require a system reboot. Please check this out https://www.xfinity.com/support/articles/troubleshooting-audio-is
Tennis channel
I have had no sound on tennis channel all day. The same for both TVs. Other channels have sound. Please help.
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Wifi keeps dropping, chat assist won't work
Every day, several times a day, my wifi drops. When I use my mobile data to go to the app and use the xfinity chat assistant, all I see is a speech bubble, 💬 like it is typing, but it never answers my prompts or messages. It's infuriating. I don't even have a number to call to speak with human supp
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Customer Service
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Formal Complaint and Request for Immediate Resolution – Xfinity Mobile Insurance Issue
Dear Xfinity Customer Care Team, I am writing to formally escalate an ongoing issue that has persisted for the past six months regarding my Xfinity Mobile service and phone insurance coverage. Despite multiple attempts to resolve this matter through your standard support channels, I have not receive
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Cannot sign into app, says I successfully signed in but says I am not an Xfinity user. I am new and just set up my router
Exactly what the subject says. I've tried to sign in on mobile on two different phones and am getting the same error page saying I successfully signed in but that I cannot open the app because I am not an Xfinity user. I am new and was trying to get things set up, my phone and email are both attache
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Xfinity App
I'm not sure I understand. Shouldn't purchasing Xfinity sevice supposed to provide me with internet service throughout my home without additional purchases? otherwise what was the point of having the service?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
PLEASE_SEND_HELP I appreciate you creating a post and am sorry to hear about your experience with purchasing a NOW Internet plan. Unfortunately, these plans are specialty services that our team here does not have any access to. When visiting the NOW
XfinityThomasD
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URGENT- UNABLE TO PURCHASE XFINITY NOW INTERNET DUE TO ON GOING WEBSITE ERROR ISSUES!
Dear Xfinity Support Team, I have been without internet for over two weeks and despite numerous attempts, I am still unable to purchase Xfinity NOW Internet due to persistent system errors. I have exhausted all possible troubleshooting methods, yet the issue remains unresolved. What I Have Tried So
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