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user_mqdnx3, Hi there! Thanks for reaching out. It’s definitely frustrating when something that was working suddenly isn’t. I’m sorry to learn about this experience with your running into that. I’d be happy to help take a clos
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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renew services after promotion ends
Is this the proper forum to request some help putting together a new promotion/agreement/contract for 3 services as my current pricing is about to end the 26th of this month? Channel lineups/names and internet speeds have changed, and I 'm hoping to piece together something similar without my servic
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Customer Service
Thank you for working with us @user_5di2dl to find a package that fits your household and budget. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team d
Loyalty Discount Gone?
Hello, I was talking with the chat bot and it said that my bill increased $65 from last month due to no longer having a loyalty discount. It provided a few reasons as to why one would lose that discount and none of them applied to my account. I'm trying to understand A. Why I was cut off and B. Why
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user_48xyi9, We really appreciate you sticking with this and trying all of those steps. You’ve definitely done everything I would normally recommend at this stage. I also want to clear up the information you came across. Your XB8 is fully capab
Xb8 and 2.4 Ghz connection issues
Have tried all of the recommendations including splitting the bands with separate names and security settings. None of my 2.4Ghz devices can find the xb8 gateway even when manually entering the 2.4 band name and password. The xb8 will not even broadcast the 2.4Ghz band on the WiFi list.
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user_ah996y I'm so happy you were able to figure that out. Thank you for sharing the fix that worked for you on this. It may end up helping many others using the NOW Wi-Fi pass. Is there anything else that I might be able to help you with for n
Now wifi pass I just signed up for a monthly subscription and I am unable to add a second device
I just signed up for a 30-day subscription for Wi-Fi pass and I'm unable to set up a second device
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blueslover Good day! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your returned equipment. It can take up to 10 business to update on your account. I'm happy to take a closer look, and provide any updates.
Xfinity Gateway
I keep being told that the modem I returned over a week ago has been received but it is still showing up on my account.
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"Changes to you TV lineup can be inconvenient"... What adjective would you use for charging people for services you are NOT providing... I'll choose a few; unlawful, unfair, greedy, WRONG, STEALING... do any of those fit?!?!?
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Thank you so much for sharing those details with us, and I am very sorry to hear about the experience @dbptwg! We will certainly document the feedback on our end regarding the experience as that is never what we want our customers to feel. Please let
Can't Access My Statement
I only have a PC and I can't access my statement. Why has this part of the website been slow for years while the rest of it works fine? If I want to upgrade my service, that's snappy and I can be done in 5 minutes, but I've been trying to see my bill for an hour now, can't get the website to load, c
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I had the same problem but finally realized that I had given my phone number with the country code which is one before my telephone number I was told that it only accepts 10 numbers so try using your phone number with the country code at the beginnin
Now wifi pass I just signed up for a monthly subscription and I am unable to add a second device
I just signed up for a 30-day subscription for Wi-Fi pass and I'm unable to set up a second device
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I tried online chat and found it impossible to get a live agent. Phone calls are bogged down as well.
Xfinity Gateway
I keep being told that the modem I returned over a week ago has been received but it is still showing up on my account.
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Xfinity Gateway
I keep being told that the modem I returned over a week ago has been received but it is still showing up on my account.
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Customer Service
I need to have the wire disconnected from my house
I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?
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Customer Service
l_cepek, yes, thanks so much for reaching out to Xfinity Support. We can help. Please send us your name and address in a DM. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging
XfinityAngie
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renew services after promotion ends
Is this the proper forum to request some help putting together a new promotion/agreement/contract for 3 services as my current pricing is about to end the 26th of this month? Channel lineups/names and internet speeds have changed, and I 'm hoping to piece together something similar without my servic
Question