Xfinity Community Forum

Hi there @user_j41e9b. Try heading over to https://www.xfinityincentivetracker.com/track and checking it there. If you are unable to, the site has a contact us section that should be able to assist. Let us know how it goes.

XfinityRaf

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5 hours ago

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check the balance on digital prepaid card

My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h

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Is Xfinity going to pay for us to watch abc programming on alternate means?

user_6n83ri

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5 hours ago

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abc programming

What streaming apps will get my abc programming back??

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I sent a message....

SPSquaredGF

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5 hours ago

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Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

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I disconnected my phone line on March 3, and am still getting charged. I am not able to reach a customer service agent through the Xfinity website as the AI agent will only spit out a phone number. The phone number does not work for me. I am actually

user_ndq3wx

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5 hours ago

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being charged after cancellation

I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...

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My line is showing as Private Caller when I call out

The problem: When I make outgoing calls, the receiving party sees "Private Caller" or "Restricted " instead of my real phone number. What I've tried: · Checked all settings on my Samsung S21 (no Caller ID options available in the phone app) · Spoke with a live agent on [DATE] who spent a long time t

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Devices

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Mnking21 Hi there! Thanks for using our Forums and for taking the time to reach out about our Student discounts. I am happy to point you in the right direction, so you can take advantage of that great benefit. Please visit here https://xfinityoncampu

XfinityJorge

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5 hours ago

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Student discount

Please apply student discount to account

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@Illu8082 I would be more than happy to review your account to see why this ticket was closed as well as confirm the correct amount was credited. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on t

XfinityRaul

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5 hours ago

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Monthly Charges for unreturned not refunding me despite returning equipment

I had unreturned equipment which I noticed I was charged for over 1 yr. Upon discovering this I returned the equipment in December and was told Xfinity would refund those fees. I moved and had unreturned equipment of $150 and this was returned last week and the $150 was credited. I am now being told

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I have been having the same problem for MONTHS. The website is clearly broken.

user_90f5y5

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5 hours ago

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All the payment options dont load

I have to update my autopay yet no matter which comcast account i use to sign in or whether i try to get to the one time payment or fix my autopay account it only says "Error Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue." Xfinity emailed me sayi

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Xfinity will Not Let Me Log In

When I try to log in, I get in, and then click on the Account button. When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.

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Sign-In and Account Management

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XfinityStream

Im need help With watching xfinity stream on my roku to activate

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Xfinity Stream Website

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Off_Camber_Photos Hello! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you have been working with us regarding your speeds and our team is here happy to review the account to make sure

XfinityJorge

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6 hours ago

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Need executive escalation: account shows 2000/300 but modem is repeatedly being provisioned at 600/5

I need this escalated beyond frontline support and the normal call center loop. My account shows 2000 Mbps down / 300 Mbps up. A field technician confirmed that the boot/config file being pushed to the modem is 600 Mbps down / 5 Mbps up. That mismatch is the problem. This is not a Wi-Fi issue. This

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@XfinityRoberto I was simply told Xfinity would credit me upon return of the equipment. I had no idea I was being charged a monthly fee until I looked at my bill a yr later. Why would xfinity charge a monthly fee in one case and a flat fee which is

Illu8082

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6 hours ago

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Monthly Charges for unreturned not refunding me despite returning equipment

I had unreturned equipment which I noticed I was charged for over 1 yr. Upon discovering this I returned the equipment in December and was told Xfinity would refund those fees. I moved and had unreturned equipment of $150 and this was returned last week and the $150 was credited. I am now being told

Question

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check the balance on digital prepaid card

My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h

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Customer Service

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user_fyp7j6 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I'm sorry this has happened to you, and we do have a team in place to help. You will w

XfinityMartyR

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6 hours ago

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Scammer trying to ship device to my home

There is a scammer (the name does not appear to be real) who created an account at my home address and shipped their equipment to me. Can Xfinity do something to stop this kind of scam?

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playback speed

We were recently switched to Xfinity boxes and I am having trouble finding the control for playback speed options. Please advise. Thank you.

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X1

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Good afternoon Mduncan1 thank you for reaching out here on our Xfinity Community Forum. This specific benefit appears to have sold out. Some benefits are limited to a certain number of members, and once that amount has been reached it is unavailable.

XfinityJon

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6 hours ago

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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Student discount

Please apply student discount to account

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Customer Service

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I came here for the redeem it but it was already done or expired? How is that possibly when I just got the notification? Did I do it wrong?

Mduncan1

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6 hours ago

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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Scammer trying to ship device to my home

There is a scammer (the name does not appear to be real) who created an account at my home address and shipped their equipment to me. Can Xfinity do something to stop this kind of scam?

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Customer Service

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I actually already am using the app, that's where I got this notification. Then when I clicked the notification and it took me to the page it said they were all gone. I was using my phone when the notification from the Xfinity app came in. The only

user_InTexas

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6 hours ago

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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