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@user_f5411v Hey there! I’m really sorry for how frustrating this has been, especially right after getting service set up. I can see how not being able to even open the app would make this feel like a rough start. Since you do have internet, t

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Xfinity app says no internet yet I have internet

Tried Android and Apple device. Just got the internet and I cannot open app. Where is phone number to fix it. Yes I tried toggle wifi on/off different devices. App will not open says I dont have internet but I do. Im about to cancel the service after 2 hours of ownership [Edit: Removed all caps/per

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Hello @user_p2cv3r and thank you for reaching out on our Xfinity Community forums.  If you are having service issues and require assistance, please provide us with additional details here (without personal info please) and we'd be happy to assis

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Customer service phone number not working

My internet and cable services are not working. I tried calling the support phone number and it will not go connect. I have received different messages-one of which says to dial *611, that doesn’t work either. What is going on with xfinity/comcast today?

Question

If you are in your home and connected to your home network the Xfinity stream app should be working. @user_1f508j have you attempted to try the Xfinity stream app on any other device in the home?

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Stream using Apple TV

Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.

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Yes I am trying to stream using the Xfinity Stream app on my Apple TV device.

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Stream using Apple TV

Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.

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Cancel service

I want to cancel my Xfinity Internet and cable service. Please advise how to do this and where to take the router and tv boxes

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@user_1n3haz Thanks for reaching out to us about your service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Here is a link to pay your bill: How to pay your Xfinity bill online. Pl

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Help no one answer the phone

Hello everyone i call the phone just hanging up and I call back and just hang up my friend call from there phone just hanging up look I need to paid on my bill Help

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Streaming on line

I need help on streaming on line

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Hello @user_llgqfk and thanks for reaching out on our Xfinity Community forums.  We are aware of a national service issue affecting Xfinity TV services.  Please check for updates on our Xfinity Status Map.   If the map shows no is

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Service outages

We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.

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Outage

Any eta for fix? Been down since noon pst

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Hello, @user_iqbr6p! I am sorry that your TV service has not been working. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your TV service back up and running?

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CABLE OUT

I cannot view anything on my television. Nor can I access any support to determine if it is an equipment failure. Nor have I received any notification regarding any outage. My neighbors have no access either. When will we be told what is going on? Will I be reimbursed for all days I was not able to

Question

I am trying to add my comcast email to my new iphone and I keep getting and error that the user name or passwo rd for "mail.comcast.net" is incorrect

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Can’t send email

I’ve had this issue before where when I try to send an email I get an error message saying the username or password for ****stmp.comcast.net is incorrect ive changed my password through the website but can’t send from my phone

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