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Hello there, there is always a chance that we can acquire a network back, but at this time we do not have a timetable. @user_do1hhd
Scripps subscription
Is this cancellation of Scripps a permanent situation or is there still a chance a settlement may be reached between Xfinity and Scripps?
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Scripps subscription
Is this cancellation of Scripps a permanent situation or is there still a chance a settlement may be reached between Xfinity and Scripps?
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Customer Service
@user_ggmznz Thank you for sharing your feedback. I will definitely be forwarding this to my leadership team. We'll be looking into this $5 charge you mentioned. That's not something we do when assisting customer and non-customers in any platform. Do
not a customer, but lines down in my yard, can't report it without an account #
All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be
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user_11mix6 - You've reached the right place for help! Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.C
Looking for a site survey request
Wanting to see about a site survey for my property in Palm Bay Florida
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user_cmrgqg Hello, are you still having issues with ESPN pixelating?
Espn channel is pixalating
Only on ESPN channel, the picture keeps pixalating - for the past 3 days
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Good afternoon user_hcm7i3. I would be happy to assist you further. Have you already attempted a network reset on the device, at this time? Are you showing signal bars in the top right corner? Or SOS?
Cannot make or receive phone calls or text messages while staying in China now
I cannot make or receive any phone calls or text messages now I am in China. I am on premium unlimited plan and can access to data through roaming. But no phone calls or text messages.
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One of our comcast email addresses was "auto-migrated" somehow. I was never given the choice to agree to Yahoo terms, or create a new password on Yahoo. I was just presented with a link that took me to Yahoo to login, which didn't work. Another one o
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Save 300.00 on new smart watch
Diamond rewards membership
Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Scott and his leaders. Thank you for choosing Xfinity!
Complimentary
Today I had the pleasure of speaking with Scott at 11am on April 22, 2026. Scott was professional and didn't speak to me in a condescending manner. He took the time to explain my bill and made changes that I understood. Thank you Scott for your service!
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Cannot make or receive phone calls or text messages while staying in China now
I cannot make or receive any phone calls or text messages now I am in China. I am on premium unlimited plan and can access to data through roaming. But no phone calls or text messages.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for a site survey request
Wanting to see about a site survey for my property in Palm Bay Florida
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user_zvj5ve- Thank you for taking the time to share your feedback and for joining the Xfinity Forums community. We truly appreciate your choice in service providers over the years and the opportunity to support you. We’re here to help in any wa
Urgent Billing Issue and Request for Clarification
Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another
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Looking for a site survey request
Wanting to see about a site survey for my property in Palm Bay Florida
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Customer Service
I already did DM Xfinity support but no response
Misleading promotion and unauthorized plan change
Dear Xfinity Customer Support, I would like to file a formal complaint regarding a misleading promotion and the handling of my account. In March, I signed up for an internet plan advertised at $45 per month, which included 1 free mobile line for one year. At that time, I explained clearly to the rep
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Good afternoon user_njr7cy. You have reached the right place! I will be more than happy to assist you with your request. I will just need some additional information. Please send us a direct chat message with your full name and complete service addre
Cancel Service
How do I cancel internet service and return router. Thank You, moving out of country.
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@user_ubu0jn Our team is sad to see you want to cancel your account but can assist with getting that process in place. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send
How to cancel my xfinity account
How do I cancel my xfinity account? I just paid the next billing cycle for April 2026. Thanks
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sign in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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Return channel 7 WXYZ Detroit to us. It's bad we can't even watch a local channel. Also put antenna tv back on. What's the use of having xfinity anymore.
user_w1lkwv
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16 hours ago
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Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
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