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Ok, if you have the card info, you should be able to add it to your account as a payment method. Are you not seeing that option?

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virtual prepaid card

I just received the $50 virtual prepaid card Xfinity offered as a promotion for signing up. Can I use it to pay my bill?

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@XfinityChristy​ on my mobile phone

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Adding my email to my Gmail account

I need to.add back my EMAIL to my Gmail account

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

 commented 

12 hours ago

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Mark Underground Cable

I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.

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Of course, you received a physical card, or did you get an e-card?

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virtual prepaid card

I just received the $50 virtual prepaid card Xfinity offered as a promotion for signing up. Can I use it to pay my bill?

Question

Great. I would appreciate it if you could give me instructions on exactly how to do that?

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virtual prepaid card

I just received the $50 virtual prepaid card Xfinity offered as a promotion for signing up. Can I use it to pay my bill?

Question

user_mq5gay Hello, are you still having service issues?  

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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Accepted Solution

Hello user_ksitrc, thank you for asking. I am happy to say yes, you can use the card for anything you wish, including pay your bill.  

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virtual prepaid card

I just received the $50 virtual prepaid card Xfinity offered as a promotion for signing up. Can I use it to pay my bill?

Question

Ok weve seen this before where they are disabled in the firmware... What about this question ? "Are there any other downstream channels being shown ? If so, do they have similar values ?"

 commented 

12 hours ago

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XB7 frequent reboots

My XB7 is in bride mode and it simply is acting as a cable modem. I notice it reboots (blinikng green light) at least once a day for the last couple of days. I wonder if those reboots were triggered by xfinity (software updates)? Anyone has the same experiences?

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Noan, thank you so much for stopping in for help with these billing notices for your closed account. That is odd for sure, and I would be reaching out for help if I had billing after my account was closed. Depending on when the disconnect date is set

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I'm being billed 2 months after I cancelled.

I cancel on Feb 6, return equipment by end of the next week (Hadn't used it since cancelling) ``` We received your cancellation request, and we're on it Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes

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Accepted Solution

virtual prepaid card

I just received the $50 virtual prepaid card Xfinity offered as a promotion for signing up. Can I use it to pay my bill?

Question

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Hello user_nnn45d, I am happy to assist you. It appears we have a prior case regarding this, and I will reply to you there in the DM thread.  

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refund check

Please send me a refund check to my home address instead of the unwanted debit card.. Thank you.

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@user_0e3958 @XfinityAbby  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

 commented 

12 hours ago

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Throttling for many months

Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%

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internet keeps dropping

my Internet keeps dropping

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Swapping from business mobile to residential

Been 2 weeks of waiting and nothing’s happened

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ArroWest, hello there and thanks for reaching out. I completely understand. We are working on this for you. Thank you for being the best part of Xfinity.   

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unenrolling from community forum

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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Can't watch WWE PLE on ESPN app

Through xfinity we are supposed to have access to ESPN Unlimited. In my xfinity subscriptions it shows that ESPN is activated. When I try to open and watch the WWE PLE today I get stuck in this do loop of logging in with my disney plus account to choosing a a package to logging into to xfinity to ac

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Hello @user_74608c and thank you for posting your questions on our Xfinity Community forums!  Some information regarding the Xfinity cameras can be found below. FAQ's: https://www.xfinity.com/support/articles/self-protection-faqsCameras: ht

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Older Xfinity security system with new cameras

I have been at our current home for 7 years and have had Xfinity security all this time. I don’t believe the touchscreen has been replaced since we got it. I have since added the latest Xfinity cameras and connected these to my home network. I can see them fine on my Xfinity app on my phone, but I c

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