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@Phast1 You're welcome, yes, putting the wireless box in the open clear setting can help improve the connection. I had a similar issue with my wireless box in my bedroom, which my house is really small upstairs is only 900 square feet but the box i
Is there a wifi signal strength meter on the Xi6 ?
I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.
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Lines have fallen from utility pole
Hello, im having some trouble getting help in regards to downed Xfinity lines on my property. I live in a row-home and all of xfinity’s lines come off of shared poles in our alley ways. Mine have become disconnected and fallen across the alley where people walk and drive. I’ve got them lifted to the
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Customer Service
Good morning @Kay1965, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that you are getting notifications about the payment being due after already making the payment, but you have
Billing system glitches--AGAIN?!
I first reported two months ago that I was receiving official notifications from Xfinity about my outstanding balance--a week after my full payment had been processed! Well, it happened again this week. In December, it was two push notifications from the Xfinity mobile app. This time it was one push
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Hello @user_2ahvjk sorry to hear you are having trouble with this self-service benefit. When did you set this up? Has it been more than 45 days?
Not getting $10 autopay and paperless credit
Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it.
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Need Help with a deleted comcast email account.
I spoke with the tech dept. And they have no record of a comcast email account I have been using for many years? They deleted another email account I had for inactivity and as a result I stopped receiving all emails to the comcast email account I have been using for years. They said they needed to r
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I also did not receive the credit, I have autopay and added my bank account.
Not getting $10 autopay and paperless credit
Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it.
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Free Apple LE Smartwatches and MÓDEM??
Free Apple LE Watches ( plural) and Modem were promised to me along with increased internet speed all on the house were promised me yesterday by an Xfinity agent named Provant. All for the princely sum of $39 , waived activation fees of around $60. There is a live technician at our house right now w
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Customer Service
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your Peacock concern. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service a
Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic
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Thanks for your reply and confirmation....as I didn't see any WiFi signal indication in any menu item. I have a professional Wifi and Ethernet network....and can see the Xi6 data rates and signal strength on my Dashboard, as well as Tx retries, disco
Is there a wifi signal strength meter on the Xi6 ?
I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.
Question
Same issue. Diamond status w/2gig internet plan. No link on membership benefit page. Spent 45 minutes in support chat. Only solution given was to upgrade to unlimited data plan. Basically told to spend more money to get the benefit. Do better Comca
Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic
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Good morning @user_m3hrnp the gateway devices do not offer any QoS features.
Qos settings on gateway router fr xfinity
Can i change my quality of service settings on my xfinity gateway router to help my ps5 run better while playing call of duty
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user_eg0lw0 Let's get a ticket in for repair. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click "Sign In" If necessary C
WiFi cable cut during Nashville ice storm
My WiFi cable was cut during the ice storm for repairs, I assume. However, the Xfinity app claims that there are no longer any outages in my area, and someone supposedly visited around 8:30 today to fix the issue. Despite this, I see the cable cut in half on the ground, and the AI states that my rou
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Hey @user_2a9b63 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Iphone. We have not received any reports that this has been happening with Xfinity Mob
Group texts rcs
I have an iPhone 16e which is up to date and Rcs and mms is turned on. On my group texts not all are using iPhone. The texts in groups sometimes takes 5 days to show up. This morning at 454 am I had 55 texts from various groups texts. They all show RCS. Is this an update from app,e or Comcast
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Where did you change your email at?
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
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Same issue. Diamond status w/2gig internet plan. No link on membership benefit page. Spent 45 minutes in support chat. Only solution given was to upgrade to unlimited data plan. Basically told to spend more money to get the benefit. Do better Comca
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct
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All I did was change my email.
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
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Yeah. I think it just takes several days and multiple people until they finally get someone or someone tells the agent they are working with what their policy on military is
Unlock device issue - military orders
Hi guys i really need help unlocking my phone, ive been in contact with the agents/customer service and they are opening a ticket regarding my issue. I am on military deployment orders and i need my device unlocked so i can use a different service while overseas. The problem is the agents would tell
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It is coming directly from the pole in my back yard
WiFi cable cut during Nashville ice storm
My WiFi cable was cut during the ice storm for repairs, I assume. However, the Xfinity app claims that there are no longer any outages in my area, and someone supposedly visited around 8:30 today to fix the issue. Despite this, I see the cable cut in half on the ground, and the AI states that my rou
Question
user_uxamzf Hi there! Thank you so much for using our Forums and for taking the time out of your weekend to write us. I am sorry to hear about the issues with your email and I can only imagine how upsetting this must be. May I suggest you attempt to
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Need Help with a deleted comcast email account.
I spoke with the tech dept. And they have no record of a comcast email account I have been using for many years? They deleted another email account I had for inactivity and as a result I stopped receiving all emails to the comcast email account I have been using for years. They said they needed to r
Question