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@TheDaniBanani Thanks for adding a post, and trying to update the plan online. We have access to the same promotions and are happy to help. Send us a direct message with your full name and complete service address. Now that we have this tracked, feel
Looking to lower my internet bill
I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies wi
Question
Hey there, @user_kz3w6k, thanks for reaching out through Xfinity Forums regarding the line issue. We would be happy to look into this for you. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Mess
internet cable has become very loose from the pole
I have filed a service request for two days in a row because the Xfinity internet cable from the pole to my home has become loose and is hanging on a few tree branches. I have not lost service, but the cable needs to be secured more tightly to the pole or I fear I will in the next storm . I have con
Question
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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X1
Incorrect account closure and collection after move caused credit damage
I am seeking urgent help with an account error that has now resulted in a collection account and damage to my credit. I moved apartments in July 2024 and continued my Xfinity service at my new address. For some time, I was able to continue using my old equipment at the new apartment. On November 5,
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Billing
Hi there, @user_vn7bub! Thank you for reaching out about having ABC in your channel lineup. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_tu95yn, you are able to watch the NBW News Now. It wouldn't be the linear channel broadcasting.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Greetings, @user_7t9vfg, thank you for posting on our Xfinity Forum community! You've reached the right place for help! If you see a downed Xfinity cable line, immediately call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) to report the
Downed wires on ground strung up on tree
The person sent out has left a major tripping hazard with wires on ground and strung up on trees this needs to be removed or we will report to the city to have them deal with this issue and fine for creating an unsafe environment
Question
I am paying $500 a month and still not receiving one of the major networks, NBC! This is outrageous!
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Data Use and Excessively high Bill
Xfinity says my cell data use went from my normal 3 to 30 GBs and billed me for $740 instead of my normal $40. I've been with them for years and seldom have gone over my 3 gb allowance. I'm 88 years old and seldom leave my house so always am connected to my home wifi. Based on repeated calls thet sa
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Network
Hi there, @user_yqmwcu. Thank you for reaching out about your channel lineup. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is wo
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello, @user_nahvqt. I understand your concerns with getting the channels you like to watch. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Greetings, @user_oq4cc9. Thank you for your feedback that you would like to be able to watch the NBC station. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven&rsqu
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
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Customer Service
Hello, @user_ptqa8z! Thank you for taking the time out of your day to reach out your channel lineup. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_11v9o3 you would want to ensure you're replying the direct message reply and not typing into the public conversation window.
Xfinity will Not Let Me Log In
When I try to log in, I get in, and then click on the Account button. When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking to lower my internet bill
I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies wi
Question
internet cable has become very loose from the pole
I have filed a service request for two days in a row because the Xfinity internet cable from the pole to my home has become loose and is hanging on a few tree branches. I have not lost service, but the cable needs to be secured more tightly to the pole or I fear I will in the next storm . I have con
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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How do I cancel?
I am trying to cancel my tv services but keep internet and mobile. I talked to someone via the chat and they said someone was going to call me and never did. I can't find a phone number to call
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