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Just to be clear, Xfinity will refuse to work with a customer unless they DM a stranger their personal info because a stranger told them to?
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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@user_5fduyx, We are a real team here, and we're just providing you with steps on how to come into a DM to pull up your account and look into your interruption concerns further. We look forward to your DM.
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
Hello - unfortunately yes. Is there a way to disable unpause altogether? I want things to stay paused when I pause them. Suddenly starting up is disruptive and unexpected
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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This sounds like you copy pasted from a phishing awareness program.
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
That's great news. Can we help you with any other questions or concerns?
Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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Network
My service
Xfinity has not yet sorted out the voice mail problem on my cell line. This is costing me money and it's the one thing ii asked NOT to happen. Please resolve asap. I have already spent hours dealing with this problem. Please....take care of this and adjust my bill accordingly. Thank you.
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Devices
Hello @user_5fduyx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
My internet service is good.
Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
Question
Need help with reverting to stable version of Netgear CM3000 firmware
I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha
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Your Home Network
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
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Customer Service
@nstaehling Thanks for adding a post with your request and feedback. We appreciate it and your efforts to help improve the experience.
Add 1254 option for Braves recording to SD and HD
If I do not check the recordings in advance it might default to recording a blacked-out channel like TBS. Most other programs offer a channel # in addition to SD and HD for recording choices.
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user_fymn2d Hello, are you still having issues with your pause feature on the DVR?
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
Question
tmunari Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to
New customer, can't view account details
I signed up for service a few hours ago and reached the confirmation page. When attempting to sign in afterward, I'm able to get in, but I can't view any account details. Attempting to do so results in the error: Something unexpected happened. Try refreshing the page. If the problem persists, please
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user_fex8rf, hello there and thanks for reaching out. I apologize about your experience. When you're stating you cannot use your email what do you mean?
XfinityQue
commented
20 hours ago
to the conversation:
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Unable to use my comcast email [Edited]
Can’t use my Comcast email [Title edited: "Personal Information"]
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