Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (433.6K)
@piercedr_4037 No I was using Xfinity.com and Xfinity Login. Hopefully, CSA can assist me with retrieving my email accounts and then migrating to Yahoo.com. Thank you for the CSA contact info. I'm keeping my fingers crossed. I have been with Xfini
Xfinity Email
I am unable to login to my Xfinity email. I never received notification with date when my email account was migrating to Xfinity. Xfinity Customer Service please contact me to provide assistance with accessing my two Xfinity email accounts.
Question
Accepted Solution
derelict Thank you for reaching out to us here with your questions! If your existing X1 box is not 4K then you can definitely exchange the X1 box you have for a 4K box at your nearest Xfinity store. I am sorry to hear the Xfinity store you used to go
What do I do to get new cable box??
I just recently signed up for a new Xfinity plan. It says the plan includes "First 4K TV Box" ... I have a couple of questions about this: 1. does this box replace our existing HD cable box? 2. how do I go about getting the new box? We used to go up to the Comcast office in Union City to do such thi
Question
EricBTX It's okay, we are all new at one point. I would use the one you use for your Xfinity Account. Since you are working with us in DM, hold off on making any changes until we are finished. I would hate for that to mess with things.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
@EricBTX it also looks like I created two different logins to this forum somehow? I was very confused about that last night. Would you be able to copy your DM reply to this login? It has the actual email address associated with my Xfinity account. T
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
@user_nstbi4 You would need to go into your browser and turn off the pop up advertisement settings, To turn off a pop-up blocker, access your browser’s settings, navigate to "Privacy and Security" or "Site Settings," and toggle the "Pop-ups and
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
Question
Thank you, and I’m sorry about that! This is the first time I’ve used this forum, and I’m unfamiliar with the procedures here. The Xfinity Assistant isn’t much help and there doesn’t seem to be a direct way to talk to a human except possibly here on
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Address Zip Code is wrong
The zip code on the service address of my account is wrong. It's showing 64144 and that is incorrect, the correct zip code is 64083. How do we get this corrected in your system so the billing information matches the service address?
Question
Accepted Solution
Howdy Charri44 I would be happy to check on this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sig
Cancellation notice
Cancellation email received but I did not cancel anything. Mistake or scam?
Question
This is coming up even with my browser closed.
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
Question
@user_dchtrn @Again tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything I am sorry it didn't work for you, as it has for a number of customers. As far as @7sfbytes&nbs
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
This happened to me today. I finally found the setting at the very bottom of the homepage. It says: English | Español Obviously Español was selected, so I just clicked English and it fixed it.
How do I access my account when it is in Spanish which I can't read
All of a sudden all my Xfinity account information is in Spanish. I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this
Question
Service Address Zip Code is wrong
The zip code on the service address of my account is wrong. It's showing 64144 and that is incorrect, the correct zip code is 64083. How do we get this corrected in your system so the billing information matches the service address?
Question
•
Billing
user_hy0sol Hello there, and thank you for reaching out to our Xfinity Forums Team. I'm delighted to get you in the right direction. The quickest way to swap to a new modem is through our Xfinity Service Center, https://www.xfinity.com/support/store-
Upgrading the modem
I have been an internet customer since March of 2021 and still have the same modem, XB7-CM. We have noticed slower speeds and [Edited: Language] wireless connection to devices. I am trying to figure out how I can go about upgrading to the latest version of your modem.
Question
Spoken like a true software engineer! ;)
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside swapping the modem? Since you have our Gateway you can test the speeds to the Gateway usi
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation notice
Cancellation email received but I did not cancel anything. Mistake or scam?
Question
user_p3nitl Typically our system uses the USPS database for the address. Is the 64083 what USPS has on record?
XfinityThomasB
commented
10 hours ago
to the conversation:
0
0
Service Address Zip Code is wrong
The zip code on the service address of my account is wrong. It's showing 64144 and that is incorrect, the correct zip code is 64083. How do we get this corrected in your system so the billing information matches the service address?
Question