Xfinity Community Forum

@user_8b6529 - We received your Direct Message (DM), and will reply to you privately in just a moment. Thank you for your patience!

XfinitySara

replied

12 hours ago

to the conversation:

0

U

Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

Question

@user_rgwgna Here's how you can remove an ID from a members profile in your account https://www.xfinity.com/support/articles/delete-username-from-account.

XfinityRaul

replied

12 hours ago

to the conversation:

0

U

I would like to speak to someone about my account I had.

I would like to speak to someone about my account I had. It has gone to collections. I never received a bill or anything! [EDITED: Personal information]

Question

U

@XfinityMartyR I am doing that ...XfinityRaul was initially responding but has stopped messaging.

user_8b6529

replied

13 hours ago

to the conversation:

0

U

Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

Question

Hey there, @user_vea1cb! We saw your comments on another user's post, and I went ahead and converted one of those comments into your own post, under your username. That way we can properly and swiftly address your particular account and gift card con

XfinitySara

commented

13 hours ago

to the conversation:

0

U

Re "Refund card replacement"

need refund card issued the current one expired, and I want new one issued

Question

U

Re "Refund card replacement"

need refund card issued the current one expired, and I want new one issued

Question

•

Customer Service

6

1

0

U

I accidentally ordered the wrong lock. Is there a way to cancel that from my order? If not, can I return it? Note: This comment was created from a merged conversation originally titled Cancel Part of my order

user_wf2j5c

commented

13 hours ago

to the conversation:

0

1

U

Xfinity Support

I don’t know how to cancel part of all of the order I just placed I ordered the wrong thing.

Question

U

how do i take Jay T Ott off my account please

user_rgwgna

commented

13 hours ago

to the conversation:

0

1

U

I would like to speak to someone about my account I had.

I would like to speak to someone about my account I had. It has gone to collections. I never received a bill or anything! [EDITED: Personal information]

Question

Hey there, @TerriB, thanks for reaching out through Xfinity Forums regarding sending your email as an attachment on another email. You should be able to save the email to a file (.eml) and then attach that file to a new email. To do that, click on th

XfinityJeniece

commented

13 hours ago

to the conversation:

0

Can I attach an email to an email?

I have attached images to an outgoing Comcast email but need to attach an existing email to a message. I used to do that with Outlook so is there a way to do that with Comcast webmail? I don't see an 'email' category to define this message so used Customer Service. Thanks.

Question

U

Your company treats us, the customers, like we don't have an option. We do. People survived without internet for years, and your company and all the tech you employ are doomed when the grid is destroyed and we're all back in the stone ages.

user_hva6vv

replied

13 hours ago

to the conversation:

0

customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

U

As I said before, I only want to speak with a human. You have my email on file, if someone wants to contact me while also providing real assurance of being a human, they are welcome to do so. But if I feel like the proof of humanity is inadequate I

user_hva6vv

replied

13 hours ago

to the conversation:

0

customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

U

are we eligible for free peacock bc we are in the diamond category

user_zy8foi

replied

13 hours ago

to the conversation:

0

U

customer xfinity.com/membership

I am an xfinity member Do I earn a free membership to Peacock on DEMAND ? The Great Courses Living

Question

Thanks for posting our Xfinity Community Forums @user_f4e67v, and thanks @Again for providing that webmail link. Did you have luck accessing your email via the webmail link shared, @user_f4e67v?

XfinityAbel

replied

13 hours ago

to the conversation:

0

My Comcast email account stopped working

My mail.comcast.net says the server is not responding

Question

U

we are Diamond can you tell is if we are for peacock

user_zy8foi

commented

13 hours ago

to the conversation:

0

2

U

customer xfinity.com/membership

I am an xfinity member Do I earn a free membership to Peacock on DEMAND ? The Great Courses Living

Question

We had our most recent update for our app on March 17, 2026 user_v4tcef! However, we do not have information yet on the next update. Would you like to proceed with an appointment?

XfinityNatalie

replied

13 hours ago

to the conversation:

0

U

peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

Question

Good afternoon ZooMan..2514. Here is some information regarding call blocking with Xfinity Voice. Please let me know if this helps you.

XfinityJon

commented

13 hours ago

to the conversation:

0

Z2

block calls on land line

land line number is [Edited: "Personal Information"] we have a clarity phone which does not block calls and says to get call blocking information on the device from Xfinity.

Question

Thank you for reaching out on our Xfinity Community forum @user_879307 to address your concern. 😀Have you tried using the Xfinity App to troubleshoot the issue? It sounds like you've already gotten off to a good start by restarting your t

XfinityCliff

commented

13 hours ago

to the conversation:

0

U

Why is ABC freezing up

I am in Jacksonville, FL. Starting yesterday morning, ABC channel 5 and channel 431 is freezing up and voice delay. It was working fine on Monday, and with no issues prior to Monday. This is occurring on all three of my televisions. I have done a restart but, nothing changes. How do I get this corre

Question

@user_hva6vv, I can understand being upset when there is a problem with your service, especially when getting help with said problem is not smooth. Thanks for your feedback, we appreciate it and apologize for any frustration. So we can ensure that yo

XfinityFrank

replied

13 hours ago

to the conversation:

0

customer service

My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?

Question

U

Xfinity Support

I don’t know how to cancel part of all of the order I just placed I ordered the wrong thing.

Question

•

Devices and Equipment

9

1

0

Hi user_z3y7u6! Thanks for taking the time to visit our Xfinity Forum letting us know about the inconsistencies you've experienced with the recent changes made to your account. Your loyalty means everything to us, and we truly value you being and Xfi

XfinityAmira

commented

13 hours ago

to the conversation:

0

U

RE: Support issue along with very inadequate customer service.

I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I w

Question

U

need refund card issued the current one expired, and I want new one issued

user_vea1cb

replied

13 hours ago

to the conversation:

0

U

Refund card replacement

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

Question