Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.3K)
@XfinityBenjaminM no...I had to resubmit...see above.
Peacock
I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou
Question
I appreciate you clarifying! In that case, we'll want to take a closer look to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll investigate further! Here are
Shows WiFi connected but not connecting to internet
This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t
Question
Having trouble trying to have access to Peacock through xfinity, because I had a Peacock subscription, but cancelled it, yet xfinity has it as still active. Can you help? I have tried calling but xfinity is such a mess, that it never works. thanks,
Peacock
I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou
Question
@user_obeljp Thanks for reaching out to us regarding your Paramount+ sign-in concern. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Are you signing in using your current email on fi
Paramount app freeze
We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????
Question
Received it, thank you so much!
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
Question
@XfinityEva XfinityFrank did send me a DM an hour ago but I didn't know about it because my Win10 computer doesn't give me any notifications when a new DM/chat reply arrives unless I'm looking at this tab in my browser, but I'm not going to just wai
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
Question
lines down
fiber, optic line and cable is down in my yard. It’s been down for several weeks and no one has come to repair it. I’m likely to mow over it with my lawnmower if someone doesn’t come and take care of it. [Edited: "Personal Information"] ph [Edited: "Personal Information"]
Question
•
Customer Service
we just joined xfinity mobile a week and a half ago. after a week of trying to get it fixed with no luck i believe i have come to the end of my patience and the end of xfinity mobile. i told the saleslady that it was essential for the calling to kore
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
They cancelled service
We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev
Question
Promo Ended – Any Loyalty Discount Available?
My promotional period has ended, and my monthly bill increased significantly. Are there any loyalty discounts or retention offers currently available?
Question
•
Billing
user_r4kvvn. Thank you for allowing us to assist with your cancellation. I’m glad we were able to get everything taken care of for you. You may now proceed with applying for NOW Internet as desired. If you need any further assistance, please fe
Switching from Xfinity to NOW Internet (May 2026)
Good morning, Just like Switch my Xfinity internet service to NOW Internet Jan 2026, I would like to switch from my standard Xfinity internet plan to one through NOW Internet, minimizing any service downtime. In that thread, a support team member explains how to set up a pending service disconnect s
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Return WPTV /NBC
It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching
Question
@user_ff0u9g thank you for sending the direct message. I'll follow up with you there to continue with the disconnection of the account.
I want to cancel my service today.
I want to cancel all my Xfinity/Comcast services today. Thank you.
Question
@user_cr6rtf Thank you for taking the time to reach out about this concern. Is this the only channel giving you that error message? Have you tried restarting your box?
Record a channel offering
I have the Xfinity premium plan which includes MLB channels. I want to record MLB Central and the message I get is "channel subscriprion required to record channel" Why am I getting this message?
Question
Yes...After lots of calls to the help line, they finally sent a technician out. When they could not connect to the gateway with their phone, they replaced it. It worked for a few months, and then we were back to restringing it again and again. The wi
Shows WiFi connected but not connecting to internet
This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t
Question
I completely understand where you are coming from. We can review your options through DM as well. To send a direct message: Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Message" icon (
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
Question
Thank you for reaching out here. Though we hate to lose you as a customer I can definitely assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Clic
Customer support
I need to cancel my service. I do not want a phone call. I just want to cancel.
Question
“Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment
Lost of ABC Stations
Will Xfinity issue a monthly credit for the lost station? ABC is the main local station I watch for news and programs. Billing has consistently increased and we're getting less services.
Question
user_updvj1 Thank you for reaching out to us over our Xfinity Community Forums. It sounds like the installation of services was never completed, after the line was ran to your location. You should have had a professional installation scheduled w
XfinityMartyR
commented
10 hours ago
to the conversation:
0
2
They cancelled service
We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev
Question