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Upgrade failure upon moving
I moved and upgraded my account, and my Peacock benefit—which is a core part of my Gig-speed bundle promoted—is broken due to a known 'account link' system error. Chat support refused to help and claimed it was my fault. I am requesting a manual credit for the inconvenience of paying for a bundle I
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@XfinityShawn That, unfortunately, continues the trend of a lack of constructive responses. Is there any chance of this being resolved in a satisfactory manner, without going to ridiculous lengths?
Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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I tried this myself and no connect tab or ability to add my own purchased extender
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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Xfinity support
Hello, I'm moving to a new address and I wanted to transfer service but it's saying the address is not serviceable?
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Customer Service
Xfinity mobile app doesn't show installed equipment
I want to use port forwarding on my xFi router. I can log into it on the Web, but this is not one of the options offered there, and you're supposed to use the mobile app. But when I logged into the mobile app it didn't list any equipment and prompted me to activate the modem (but it's already workin
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Devices and Equipment
Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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Customer Service
Get this deal done. You all are greedy idiots. Pissing off your customers and destroying your market share. Class Action Suit is apparent.
Fox channel 234
Fox channel 234 has been offline for several days. What compensation is being offered and when will it be back?
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user_Jaal, hello there and thanks for reaching out regarding your concerns. I completely understand your concerns and how unfair it could seem. When you're on the channel, is it giving you an error code on the channel itself?
Fox channel 234
Fox channel 234 has been offline for several days. What compensation is being offered and when will it be back?
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user_xjt010, sounds good. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity S
Property Damage to Irrigation System
Hello, recently Xfinity Comcast buried the service line and damaged our irrigation system. The company that services our system has given us an extensive break down and process and cost to repair. I’d like to have Xfinity repair the system back to operational level as before and file a property dama
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Hi there, @user_tptd0o! You are at the right place for help with getting the upload speed you are subscribed to with the UCI modem. Most times when I run into this concern, it has to do with what bootfile is coming through to your modem. The bootfile
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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Yes, please provide a link and I can upload the email confirmation and supporting docs as they contain PII to my account that I will not share on the community thread.
Property Damage to Irrigation System
Hello, recently Xfinity Comcast buried the service line and damaged our irrigation system. The company that services our system has given us an extensive break down and process and cost to repair. I’d like to have Xfinity repair the system back to operational level as before and file a property dama
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@user_wm4s1 Are you not signing out of your Comcast/Xfinity accounts? If you're not you're just leaving yourself open for trouble like this. Signing out is a good idea.
Someone has reset my password multiple times
Somehow, someone has reset my password multiple times. When I speak with customer service, they said they can't see who or how the request to reset was sent. Inevitably in the next couple of weeks I will receive an email from xfinity saying my password has been reset, without my permission and witho
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Hello user_oadj5d 👋 Can you tell me how you're trying to access your email?
I can't get my email
I put my password in and get acces denied. I been doing the same thing for years ,but now I have experienced this
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How to prevent a previous device from connecting to wifi
I allowed a neighbor to connect their laptop to my wifi about a year ago. Now, every time they are in their living room (which is the room closest to my house) their laptop connects to my wifi. If I click "forget device" in the Xfinity app, will this prevent them from reconnecting?
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Your Home Network
@user_t8bihl I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to chang
Where can I get help migrating my comcast emails to Yahoo.
I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to change it. I waited on hold for 58 minutes for a Yahoo rep and then worked with her for
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Eridyne We appreciate you sharing your experience, and feedback as we will use this as an opportunity to improve in the future. Being transparent is important, and we will strive for that.
XfinityShawn
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14 hours ago
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Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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