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user_ajl10a, Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation”
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Need assistance with a closed account billing correction
Hello, I am trying to resolve an incorrect balance on a closed account following an equipment return. Could an official employee please reply so I can send a private direct message?
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Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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I'm wanting to sign in to my comcast account. ... Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when yo
Signing Into My Comcast Account [Edited]
I'm wanting to sign in to my comcast account. [Title Edited: "Personal Information - Email Address"]
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Can the router you provided actually give a 2 gig output? If so go ahead and apply the change.
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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Service is available but not active. The $39.99 (to activate the service on Xfinity's end so that I can get service)...kinda like charging "a pizza prep" regardless of the fact that the prep is necessary to sell the slice... the activation is necessa
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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Hello, @user_k15amd thank you for reaching out over Xfinity Forums. I completely understand wanting to get the autopay set up, and sorry to hear you're having trouble logging into your account. I'd like to investigate further to help get you logged i
I am suppose to have Auto Pay, but I don't
I am not able to sign into my account and I am suppose to have Auto Pay, but do not. How can I get any of this fixed?
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Nightmare Support
Now on 3 months of Lies, missed appointments, phone and txt circle conversations that go no where. Too many to even list here. I watched a crew turn around in my driveway and leave for the 4th time today on my 2nd “appointment”. Texts after telling me it’s complete. Absolute nightmare. And every liv
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Customer Service
user_css12 We would be more than happy to check the status of your new location, and see if we can determine why Self Install Plus is the installation option. Please send us a direct message. To send a "Direct Message" mes
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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Signing Into My Comcast Account [Edited]
I'm wanting to sign in to my comcast account. [Title Edited: "Personal Information - Email Address"]
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user_ve0mrq, We are delighted to hear that you were able to successfully activate the Peacock subscription. 😀 While we have you, do you have any additional concerns or billng issues we can address while you have us? I did a quick glance at the accou
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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@doornut This worked!!! Thank you so much for your solution. Now we can have family movie night 🍿
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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@jjcasflo Thank you for reaching out to us via Forums to make us aware your port forwarding rules are no longer working. Have you tried to set them back up on the Xfinity app? If not, here's a link that walks you through on how to do so https://www.x
forwarding port 80/443 is not working anymore
I have port forwarding rules setup on my router. They have been working fine for almost a year until today. I used yougetsignal to test and it shows the ports are now closed on my router. How can I get them opened?
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For anyone looking for this it is something Xfinity has to fix on their back end. I do not know what they had to do but it was sent to a specific department and the next day I was able to activate my subscription.
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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user_dsrvw8 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a closer look and see what we can do to help. Thank you for trying to clear your voicemail on your phone and on the site.
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
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@insanespinster without having a cellphone to authenticate that would make sense of not being able to get the verification code. I checked the password reset website, and it was giving me an option to send a reset link to my email address. Is there n
Reaching a Management person that actually resolve a problem
I am a senior citizen. I DO NOT HAVE A CELL PHONE. Nor do I want one. I have been advised through LifeLock that on May 30th my email and password have appeared on the dark web. They suggested that I change my password. It is impossible to change because I do not have a cell phone! I spent all day ye
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@user_0h0com Thank you for reaching out us via Forums to make us aware you're still being billed even after cancelling your internet service. I would be more than happy to review your account to see what we can do get this resolved. Please send a dir
Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Peacock? And what happened to my original plan?
The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x
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