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I'm being prevented from canceling
Twice I called customer service and waited on hold for more than a half hour. Twice I was transferred to the deactivation department. And then waited on hold again. The first time the person's phone kept allegedly breaking up and they could hear me but I could not hear them except sporadically. The
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Billing
Hi @user_j0mg2l, thank you so much for posting on our Xfinity Forums Community — we really appreciate you reaching out here! We know how important it is to gain access to your Peacock benefit, and we’re here to help get this sorted out. S
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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Corporate called and corrected. I will always be hesitant to change any services after this.
Beware of fraudulent sales tactics and customer service that promises to help only to leave you waiting hours for a resolution
In February I changed my service to Internet only. While trying to lower my rate, the sales person pushed me into a free Apple Watch and service to it saying it would be basically free and deducted from my internet price as a package to bring my rate lower. I agreed after specifically asking if I co
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Request to bury lines
Hello, can you help me bury the lines in our backyard?
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Customer Service
Wrong service address
Ordered a new phone and it is being shipped to my old address
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Customer Service
I sent a direct message and they were not able to help me.
Diamond Member - Cannot Redeem Peacock - Stuck as Manager
I am the only person on my account but I am listed as a Manager, not Primary. I am getting a 'Primary Only' error for Peacock. Please help me promote my ID to Primary.
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Not Accessibility/disability related. Moved to Email.
Unable to Access Email
Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.
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@user_zzjzt2 Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page. Clear your cookies and cache and then sign out of your account and close your browser.&
Unable to Access Email
Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.
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@carolene500 Thank you so much for stopping in for help with your connection and the issues you are running into. Our Xfi gateways do last quite some time, and we never like to point at the equipment being the cause of an issue, since it can cause di
Unstable wifi
I am having issues, that when I Google them, tell me my wifi is unstable. I think I need a new gateway/modem as mine is quite old.
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@rialinn I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I&rsquo
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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Good afternoon user_l20kyi. We can certainly assist you with your request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect. I talked with Xfinity Support through my account and he said I need to call the "resid
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@user_50npv4 Thank you for reaching out to us here on Forums, The experience you mentioned is something we don't wish any of our customers to have. I want to look into this for you Please send us a direct chat message with your full name and complete
Comcast is trying to steal $1300 from me
We canceled our service on 9/26/25 and continued to get billed until Feb 2026. It took multiple calls and a visit to the local store to get the service actually canceled. Then, rather than refunding the bogus charges, we were issued a credit onto our closed Comcast account. Now as we try to get that
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Unstable wifi
I am having issues, that when I Google them, tell me my wifi is unstable. I think I need a new gateway/modem as mine is quite old.
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Your Home Network
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
XfinityDuron
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Request to bury lines
Hello, can you help me bury the lines in our backyard?
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