Xfinity Community Forum

Yes you can. You just need to go to xfinity.com and login and click on move service, enter your info and you are set. Hopefully you are moving to an area that has Xfinity as some cities own their own fiber network etc. and that varies form the cities

Aceq2jot

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14 hours ago

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Can I take a rented Xfinity Gateway to a new address and continue service?

Moving from MI to MN and wondering if I can take my Gateway with me. If not, can I transfer it to a new user?

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user_i190fp What happens when you tried to unpair/pair method?

XfinityShawn

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15 hours ago

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My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

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Hello user_stvnqs , you can change Wi-Fi channels through our Xfinity App. Steps on how to do this can be found on this link.

XfinityMatthew

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15 hours ago

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WiFi

Can you switch the hotspot router from 5 GHz to 2.4ghz

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my tv indicates that "something is not quite right"

user_5oilpo

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15 hours ago

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Talk to a person

I would like to talk to a person on my xfinity account PLEASE

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My remote quit working

My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

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Customer Service

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Thank you for letting us know the steps you took that helped, which may help other readers, user_qnvefo!

XfinityThomasA

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15 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

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WiFi

Can you switch the hotspot router from 5 GHz to 2.4ghz

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Customer Service

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When connecting with our customers via these Forums, we do ask that you message us first, and our assistance is available whenever you can do so.

XfinityAlfonso

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15 hours ago

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

user_26by1q We appreciate you providing that update about the Apple Home app.

XfinityShawn

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15 hours ago

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o

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Peacock Service

I have a zpea ock subscription. Why can’t i watch Peacock programming without taking out a new subscription?

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Channels and Programming

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Thank you for further clarifying that the remote is not paired. If you go to our Xfinity Remote website, https://www.xfinity.com/support/remotes, can you tell me which model of remote you have?

XfinityRay

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15 hours ago

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help activating new box and remote

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Good afternoon Solara! Appreciate you taking the time to reach out on our Xfinity Community Forum. If you are not able to access FETV, you may need to upgrade your Xfinity cable box. The channel is still available it just changed to High Definition.

XfinityJon

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15 hours ago

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Comcast cancels FETV

I pay too much for not getting what I want…..essentially when Comcast gets it free. I’ll be dropping Comcast.

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@XfinityAlfonso once again, having to jump through hoops to connect with someone who will more than likely make broken promises again. If Xfinity truly values their customers you can contact me, since I have to log in to post in the forum my info sh

user_458000

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15 hours ago

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No resolution/ awful customer service

Honestly the worst customer service EVER! I’ve waited a year now with over 30 appointments scheduled for a tech to come out and redo the line they installed when I signed up with them. I’ve got recorded calls with them, emails and the fire marshall has came and documented the fire hazard because of

Question

I'm having this same issue. I'm seeing the web portal to view my email on my laptop. Only my phone works.Also, my wife needs to retrieve her login and password but the system is not even recognizing her email address. Help please.

skisquash

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15 hours ago

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and i

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So is an ATA (Analog Telephone Adapter) is out of the question?

enestor10

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15 hours ago

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Xfinity Comcast - Adding landline without telephone jack

Hello, I'm looking to add landline service. I already have an analog telephone handset that I'd like to use but my modem doesn't have a telephone jack to hook it into, and my level of the apartment does not appear to have house wiring. Is it still possible to connect to Xfinity voice without

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We can take a look at what is going on. Please send us a direct message with your full name and the address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://for

XfinityMatthew

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15 hours ago

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Underground line not connected

A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please

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Issue is remote did not pear to box.

user_p3h5gr

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15 hours ago

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help activating new box and remote

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