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I'm using the router/modem provided by Xfinity. I've tried restarting it. Based on my testing the virtual machines I'm setting up as servers aren't seen by the app, all my devices are showing up on the list, just not the virtual machines. My PC has n
port forwarding
I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t
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Ok just sent another DM - I have actually sent 2 previous ones with no answer.
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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It works for the original program but if you want to change channels or use the back button then you get the 3 dots of death and I have to reinstall the app again and then it works until you again want to use the back button or change the channel
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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@user_5g5c7c, thanks so much for allowing us to assist you today with your account cancellation. Although we hate to see you go, we wish you all the best! Take care!
I need to cancel
I need to cancel they keep sending me in circles. Posting so I can start an online conversation. PLEASE HELP
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rwdend Thanks for creating a post. Our team can certainly send a provisioningsignal to make sure the modem is registering the correct bootfile. You can also use the Xfinity app to run diagnostics and check the bootfile as well. Please send our team a
I have a new Hitron CODA56 modem and am only getting 50 mbps upload
I recently activated a new (customer owned) Hitron CODA56 modem on my Xfinity "next gen" service (1GBps DL/100mbps upload). The router was activated and provisioned successfully and my upload speeds did increase to 50mbps from ~40mbps previously, but not the full speed I am expecting for this servic
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Virtual prepaid card redemption code lost — request reissue
Hello Xfinity Support, I received an Xfinity virtual prepaid promotional card. The card was used once, then placed on hold after a merchant decline. I do not have the original redemption code, and the card is now inaccessible. I understand the redemption code cannot be retrieved, and I am not reques
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Customer Service
@Hexabaum thanks but the stream app is on both and coming up with both errors. In person xfinity tech came to house and was just as frustrated with phone help. After 1.5hours they got it fixed with no explanation of what the problem was
Error: tvapp-00500
Same error on my Xfinity stream only on 1 of my 4 TVs. Stream used to work on this tv. I bought new fire stick and stream app still comes up with same error. Been going on for 3 months 6 calls and now a tech at my house. Tech support on phone does not have a clue. Wasted hours trying to fix
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user_eqs8xs Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I see that you are experiencing some connection issues and I am happy to look through this to see what is going on in your area. To ge
Slow Internet Speeds, Download Speeds and random drops
I am currently paying for 1GB download speeds and for the past month I have been lucky if the speed reaches 15mbps. I have tried troubleshooting my Gateway multiple times and the Xfinity assistant has been zero help with setting up a technician appointment to see they can fix our issue. It is gettin
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Refund my monthly bill due to all of these lengthy/ridiculous outages. Note: This comment was created from a merged conversation originally titled Refund
Awful Service/Support
Had Xfinity since we moved here a year ago. We have had more outage than I had for 25+ years in my previous house. Unfortunately, they were about the only option. Support is non-existent, all recordings and bots. Since I work remote, this is PAINFUL! [Edited: "Solicitation"]
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Crocodile-Mick Have you tried using a different web browser, using private browsing or incognito mode?
Stream latest update 8.12.0.2516 -> Error 0
Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap
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The concern is not "Home Networking" help related........... Topic moved here to the proper help section for assistance.
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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Accepted Solution
... Now I need to figure out how to get my pc email working again. If your PC is configured to use Comcast.net servers, you'll need to change them to use Yahoo servers. See: Yahoo IMAP server settings Yahoo POP access se
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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X1
wifi does not work for some devices
I'm experiencing an issue that appears to be common on the support forum: certain devices are unable to connect to my Wi-Fi, even though my computer, phones, and iPads work without any problems. There was a day when my Ring cameras suddenly stopped working on my Wi-Fi, and now I'm trying to set up a
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Your Home Network
user_5g5c7c We are happy to help you complete this process. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please f
I need to cancel
I need to cancel they keep sending me in circles. Posting so I can start an online conversation. PLEASE HELP
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Hello, @weyuo! Thanks for creating a post with your audio concerns. I'm sorry to hear about the trouble you were having, and I'd love to see what we can do to help if you're still experiencing this. Here are the most effective steps to get your audio
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Audio video not in sync
Audio and video are not in sync while streaming on my Android phone
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