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Comcast contractors hit my sewer line
The comcast contractors hit my sewer line under my driveway quite some time ago. We kept having issues over and over with a backup in several rooms. We had a plumber snake it out then after a few times used a plumber with line cameras. Our driveway had to be cut open the line repaired and then a con
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Customer Service
user_p4tt3b I'm sorry to hear that you had trouble with the equipment return process: https://www.xfinity.com/support/articles/returning-your-equipment since you were not at the location when the house sold. I wish we could have made that process smo
Sold house, cannot access modem to return, account already cancelled, how to contact Xfinity?
I have remotely sold my parents hose after they passed. I was unable to have anyone retrieve the modem from the residence prior to the sale and now cannot return it. I would like to contact Xfinity to resolve this so I do not get late equipment return fees. Unable to find a reasonable contact method
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Already tried all of those options.
Payment System Not Working
Been Trying to make my payment online and message keeps coming back "Payment Declined". I've tried multiple times with two different CC's and neither is being accepted. Is the your payment system offline / not working?
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Ordered Exterior Box Cover
Back in March or April of 2026, I ordered from Xfinity to install an exterior box cover to cover my cable wires on the exterior siding of my house. An Xfinity technician came over in van and he looked at it and then told me he has to order the box because he does not have the box available to fit my
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Customer Service
Hi there. We can certainly understand why you're upset. If you were advised that your final balance was approximately $80, returned the equipment, and then received an additional charge two months later, we'd want to understand exactly where that bal
Account cancellation 2 months and now account overdue
I had xfinity for over 8 years when I applied there was a promotion that was without contract. I canceled my account because I was tired of calling almost 9 times out of the year complaining about the service (I paid for fast and more gig on internet) I was told that I only needed to pay my balance
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@user_fp8kj5 I am sorry to hear you are getting this error. Have you had Peacock Premium previously using that same email?
Your Xfinity account is already linked to another Peacock account.
Your Xfinity account is already linked to another Peacock account. I recently got a new service. Peacock access was included as part of my internet subscription. However, when I try to activate Peacock I receive the error " Your Xfinity account is already linked to another Peacock account. Here’s Ho
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Good Morning, @user_0cqcr4 I’m so sorry this happened, that sounds incredibly stressful and frustrating to deal with, especially with the damage to your home and everything it’s caused since June 2. I can understand how concerning it must
Property Damage Claim
Incident happened on June 2,2026 . A tractor trailer hit a low lying Xfinity line (below 12’ 6”) and pulled telephone pole down causing the electric line connected to my house to be pulled off the siding . The metal casing needs replaced and reclipped to siding. My service address is [Edited: "Perso
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Bullit4930 Thank yo for reaching out to us here to let us know about the issue you have been experiencing with your wireless X1 boxes. I would be happy to assist you with swapping out the boxes, I see you have already sent is a Direct Message, so we
Replacing Wifi TV Boxes with XG1v4 DVR Boxes
I've had 3 wifi tv boxes that have been a nightmare in keeping a stable and constant connection. I've been to the local store a couple of times and even replaced them...and I still have random problems with various error codes. To say that I'm very disappointed would be a huge understatement. Just t
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Good Morning, @user_yfx26j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand it can be shocking when you see the bill is different than expected. Typically, the increases are due to a promotion endi
My Monthly Bill Increased
My monthly bill payment is $25, why my payment increased to $85. can you explain. thanks
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user_ew0wzm We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is this charge a onetime occurrence on your bill, or is it ongoing each month?
Deleting entertainment extras
I've never ordered th entertainment extras of 19.99. Can this be removed and also investigated how this shows up on my account?
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Hi user_b0ipry! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the fire, as well as the difficulties you've experienced with billing and customer support. I absolutely u
Horrible
I have been a loyal Xfinity customer for years and have consistently made every effort to keep my account current, even during times of financial hardship. In many instances, I borrowed money or obtained loans to make payments because I valued my service and wanted to remain a customer. Unfortunatel
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My Monthly Bill Increased
My monthly bill payment is $25, why my payment increased to $85. can you explain. thanks
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Billing
Hello user_j5pxsb. Thank you so much for bringing this to our attention. We are a corporate based team that supports the forums. Our team would love to help investigate everything. To do that, we would need to pull up account specific information, an
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
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I finally got to speak to a real person.... just faked wanting "new service", IMMEDIATELY got a helpful associate. Going to just pay the $150 fee for the old obsolete modem I cannot return to get as far away from Xfinity as I can. I can honest
Sold house, cannot access modem to return, account already cancelled, how to contact Xfinity?
I have remotely sold my parents hose after they passed. I was unable to have anyone retrieve the modem from the residence prior to the sale and now cannot return it. I would like to contact Xfinity to resolve this so I do not get late equipment return fees. Unable to find a reasonable contact method
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@XfinityDena How are you offering new customers in my neighborhood a 5 year lock on a great proce, but I cannot have that same price. I could understand if it were a 30, 60, or even 90-day introductory price, but 5 years? The messaging is Xfinity do
Monthly Service Price
I have been a loyal Xfinity customer for well over 20 years. I currently pay $80 per month for 1 Gig internet service. A competitor recently entered our neighborhood and is offering 2 Gig internet service for $60 per month. I really do not want to go through the hassle of switching providers; howeve
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Sorry to say, but I guess I will be leaving Xfinity. I will be sure to notify all of my neighbors, friends, and colleagues why.
Monthly Service Price
I have been a loyal Xfinity customer for well over 20 years. I currently pay $80 per month for 1 Gig internet service. A competitor recently entered our neighborhood and is offering 2 Gig internet service for $60 per month. I really do not want to go through the hassle of switching providers; howeve
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How are you offering new customers in my neighborhood a 5 year lock on a great proce, but I cannot have that same price. I could understand if it were a 30, 60, or even 90-day introductory price, but 5 years? The messaging is Xfinity does not value l
Monthly Service Price
I have been a loyal Xfinity customer for well over 20 years. I currently pay $80 per month for 1 Gig internet service. A competitor recently entered our neighborhood and is offering 2 Gig internet service for $60 per month. I really do not want to go through the hassle of switching providers; howeve
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Ordered Exterior Box Cover
Back in March or April of 2026, I ordered from Xfinity to install an exterior box cover to cover my cable wires on the exterior siding of my house. An Xfinity technician came over in van and he looked at it and then told me he has to order the box because he does not have the box available to fit my
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