Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (482.5K)
@XfinityMarshante See responses below including this one to "XfinityJorge": Yes, Xfinity Jorge, this is still happening. My wife and I share a Comcast.net email address and currently, she can get email on her iPhone 13 ProMax, but
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
@XfinityRaul See responses below including this one to "XfinityJorge": Yes, Xfinity Jorge, this is still happening. My wife and I share a Comcast.net email address and currently, she can get email on her iPhone 13 ProMax, but I c
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
@XfinityAngie See responses below including this one to "XfinityJorge": Yes, Xfinity Jorge, this is still happening. My wife and I share a Comcast.net email address and currently, she can get email on her iPhone 13 ProMax, but I
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
@XfinityPeterH Please provide instructions for how to send you a direct message. Thanks.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
Question
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
Question
•
Customer Service
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
•
Home Phone Service & Equipment
PS, if it helps, the "Account Error: Comcast. details..." message reads Cannot Get Mail The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings. And I have verified the settings,
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
user_3kkadr Good afternoon! Thank you for reaching out to our Xfinity Forums regarding the pole relocation. That could get a little tricky, but I'm happy to help you get a ticket issued. Can you please send a Direct Message with your name and service
Request to Move Xfinity Lines to New Utility Pole – Pole #409391
I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole
Question
Yes, Xfinity Jorge, this is still happening. My wife and I share a Comcast.net email address and currently, she can get email on her iPhone 13 ProMax, but I cannot on my iPhone 14 or my iPad. I have also verified what thednbselecta repor
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
user_qjd7x3 Totally get it. Please send us that DM and we will begin investigation.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
Question
Hello, @user_sd0xvq thank you for reaching out over Xfinity Forums. I glad to see our awesome Forum expert @EG was able to get your post moved, and bring this to my attention. Working from home myself, I completely understand the importance of having
Billing
Need to set up a payment arrangement… need to find out why my account access is restricted as the account holder…
Question
Trying to get my email logged in on my phone through Xfinity. They send me to yahoo. Yahoo asking me to set up an email account. When done I still can’t access my emails.
Question
•
Devices
forwarding port 80/443 is not working anymore
I have port forwarding rules setup on my router. They have been working fine for almost a year until today. I used yougetsignal to test and it shows the ports are now closed on my router. How can I get them opened?
Question
•
Your Home Network
YW @XfinityRaf !
I need to have the wire disconnected from my house
I own a house that is going to be demolished. How do I get Xfinity to come out and remove the cable connection from the house to the pole?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
Need to set up a payment arrangement… need to find out why my account access is restricted as the account holder…
Question
user_7wilj7 Thank you for trusting my team to help with your Xfinity account. If your needs ever change in the future, we welcome you back to the Xfinity family with open arms ❤️ We appreciate the time you spent as our customer and I hope you have a
Cancel My Service [Edited]
I am so FED UP with Xfinity's "customer service" call center. [Edited: "Inflammatory/Language"] I called to cancel my service and the lady had me on the phone for way over 15 minutes, constantly saying "her system was loading." I told her I'm canceling because I'm moving to an area that only uses a
Question
Concern moved here to the E-mail help section.
EG
commented
17 hours ago
to the conversation:
0
0
My email
Add an email to comcast email
Question