Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460.8K)
Good afternoon bobby963. Have you deleted the account, and reinstalled it?
Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM
No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician damaged my wall trespassed in my home and refused to install my service took my modem and left
Technician damaged my wall trespassed in my home and refused to install my service took my modem and left
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
Xfinity email
I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi
Question
user_a1mueu OK I would like to look into the account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo
Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Why is wptv is not working on comcast I like that show with today show and my mom likes Saturday night live
I miss wptv news channel 5 with the today show and Saturday night live
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Angry since Channel 13, WBKO in Bowling Green, KY has been taken off Elizabethtown service plan. It has also taken off other channel
I am perturbed at your service. In particular, many channels have been taken off my plan but I am paying more. I am very disappointed that channel 13, WBKO in Bowling Green, KY has been deleted. I watch that channel the most and it keeps people informed about what is going on in Bowling Green where
Question
Good afternoon user_flqzbz. I would be happy to look into your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Unable to get any info on an outage
Internet has been down for over 12 hours, can’t speak with a rep on the app via chat because it says it knows there’s an outage and I can’t speak to a rep until it’s restored, call in the 800 number and it tells me the same thing then automatically disconnects me. My household works from home and we
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Internet Spiking Issues After Optimization Work
Hey Xfinity Support, My name is [Edited: Privacy], posting from Battle Creek, Michigan. I want to document a service issue that started right after Xfinity ran network optimization work in my area in late March 2026 (3/24 --> 3/31), because the timeline is too direct to ignore. For about 9 months be
Question
This is ridiculous! People are trying to complete their tax returns this weekend and would like to watch the Masters Golf Tournament! This is the third extended outage me and my neighbors have experienced in the last several weeks. Many are fed up an
Unable to get any info on an outage
Internet has been down for over 12 hours, can’t speak with a rep on the app via chat because it says it knows there’s an outage and I can’t speak to a rep until it’s restored, call in the 800 number and it tells me the same thing then automatically disconnects me. My household works from home and we
Question
@XfinityVictor I have tried different emails, waited a few days, and tried using incognito browser
Activation Loop
I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.
Question
It looks like Comcast/Xfinity will become a thing of the past soon. They care NOTHING for their customers. I am in the process of searching for a new TV provider.
missing channels
I just signed a new 5-year contract extension in December. April 1st comcast stopped broadcasting channels #1168 Grit and #1174 Laff. My wife and I view these channels at least 60 percent of the time. However comcast will not negotiate with E.W. Scripp fairly and has stopped my access to these chann
Question
@cmbergez Thanks for adding a post to the forum. Is the issue with the speeds and ping still happening?
Boot file problem
Had a tech out at my house to check what was happening to my speeds for internet. Changed modem ran test, however speeds would drop and on Xbox MSPing would get higher. Come to find out there was an anomaly that was happening. He states it is a boot file issue. How will I know if this gets fixed cor
Question
user_aov8jk Thank you so much for reaching out for help with setting up a tech appointment. We are always happy to help with any technical issues. Could you start by providing some details regarding what technical issues you are running into?What ser
XfinityAmandaB
commented
18 hours ago
to the conversation:
0
0
Service
I need to set up a technichon appointment
Question