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If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
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Thank you...I appreciate all your assistance...I am not new to the internet or even networking but getting Xfinity to accept responsibility seems to be a very difficult task....My next step is to replace my cable modem (Motorola MB8611) with a new de
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
Question
I have checked all connections....The cable modem is connected directly to the coaxial wall jack (just change coaxial cables as well to quad shielded cable)....The problem is not after the cable modem, it is the signal reaching the cable modem....All
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
Question
No signal detected
When I turn on my TV, I'm met with the Xfinity welcome screeen, where it says "Welcome. Bienvenudos...". But after a minute or two, the screen goes to a picturesque screen saver-type image, and a small gray text box comes up over that and says I have no signal, and suggests that I check all of the p
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Channels and Programming
Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it
Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it
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Customer Service
[Edited: "Inflammatory"] People have been calling about this for well over a year, tech support has no idea how to fix it and will happily tell you to try stupid worthless solutions and their management just doesn’t care. The real answer is tha
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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@user_fro8us - Another good question! In your case, an actual The UPS Store location would be best. The drop-off locations can be used if you're able to print a shipping label through our return center. But since these devices aren't showing online,
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
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TVAPP-00277
Unable to stream Livee xfinity TV go channels or Recorded Programs. Error: TVAPP-00277 Latest software updated, cleared browser, latest Java. Problem continues. How do I resolve?
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Xfinity Stream Website
Is there a way for me to determine what "speed tier" I am currently on? Is there a command or app that I can run? Or look at some kind of identifier on the internet router at my home? Thanks much for clarifying. (Edit - Personal Informtion)
equipment upgrade
I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p
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Thanks for trying to sell me something else instead of addressing my problem, but no thanks. I have no faith that any of your other products will work any better, and if I wanted a cellular plan I would get it from t mobile.
Xfinity out… again
we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this.
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Service cancelled too soon
My husband and I are moving next week on 3/15 and we just picked up our new Wi-Fi equipment for the new address today. However, our Internet at our old address has now inexplicably turned off with no warning. We work from home and this is extremely inconvenient. Can someone please help restore our s
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Customer Service
Make sure that your app and the iPad is up to date. If so, try the steps below: Restart the iPad: Force-restart by pressing the volume up, then volume down, then holding the power button until the Apple logo appears. Check Storage: Go to Setting
TVAPP-00352
I am having a terrible time playing back any show I have recorded - the problem is happening when I am watching 'tv' on my ipad. It has gotten worse and now it is not working at all
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user_9teoi6 We appreciate you reaching out to us over our Community Forums. We do apologize you are experiencing a service interruption. Our local teams work as fast, and safe as possible to have local services restored. All the latest information wi
Xfinity out… again
we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this.
Question
@user_s7nax1, Hi there! Thanks for taking the time out of your Thursday to reach out. I can understand the inconvenience caused when running into the V58 error with no notification, as a video customer myself. I am sorry to learn about this experienc
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete
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@XfinitySara Dropping it off at a UPS Store will work best as that is closer to me than an Xfinity Store. Is it specifically a UPS Store or can I go to a UPS drop-off location like Staples? Thank you again for your help!
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
Question
I'm so glad most of this has been resolved, @user_fro8us! Thanks for taking the time to circle back around and let me know. If you cannot see any of the equipment you need to return online (app or return center), then your next best option is to take
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
Question
@johndeb610 @user_yxp6gi @XfinitySara Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support te
Outages in my area
Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.
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My tivo stopped workins and have received the v58 code. Would like to see if it can be re-paired/fixed. Plz help
How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this. Please help.
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Hi there, @user_0ae3c2! Sorry to hear about the trouble with your current account. We can take a look and see what's going on and provide assistance. Please send a direct message to us by clicking the chat icon in the upper right corner of the page,
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Service cancelled too soon
My husband and I are moving next week on 3/15 and we just picked up our new Wi-Fi equipment for the new address today. However, our Internet at our old address has now inexplicably turned off with no warning. We work from home and this is extremely inconvenient. Can someone please help restore our s
Question