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Hello @user_minv6c I am very sorry to hear about your phone interaction and the rude agent. We certainly would never want that to be your experience. Our team will not have access to listen to any calls, but if you would like to get the interaction r
10:33 AM call
Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!
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Reckless Xfinity Driver
Hi there, I was merging onto I-65 S from I-24 in Nashville, TN at around 12:20-12:25pm on 6/20 and one of your Xfinity drivers (a large truck) was driving extremely recklessly and dangerously. They almost merged into us despite us honking and we had to slam on our breaks. The driver then proceeded t
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Customer Service
Additional information: The app is telling me I need to subscribe but Xfinity has verified I have a valid subscription. It will not allow me to unsubscribe and resubscribe. Xfinity maintenence has deleted the subscription and I still can
MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot
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10:33 AM call
Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!
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Customer Service
MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot
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Xfinity Stream Website
Unauthorized Charges
My card on file was charged without my permission. I got a notification from my bank of the charge and noticed that there was a voicemail from a comcast agent one minute earlier asking for a payment. Mind you I have 3 more days to make my payment and I am not currently on Autopay, this was confirmed
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to cancel my tv service
I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.
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Xfinity Mobile - no service when outside USA. 26 days and counting.
I ported to Xfinity Mobile May 25th. I travel outside the US every week(lip service won't fix the issue). My phone has NEVER had service when outside the US. I've spent hours on the phone with tech support - resetting network settings, reinstalling eSIM, and getting a lot of run around. I filed FCC
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Network
Hello @user_qwujhb There are some preinstalled units that don't require to be returned, while others may have a requirement to return them when leaving. But we can quickly confirm what needs to be done when we access the account. Please send us a dir
Unreturned Equipment Fee
I moved out of an apartment last month that came with the wifi equipment and I’m receiving messages noting I am about to me charged an unreturned equipment fee. I need help preventing this from happening as the wifi equipment came with my old apartment and I told my Xfinity agent that when closing m
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unreturned Equipment Fee
I moved out of an apartment last month that came with the wifi equipment and I’m receiving messages noting I am about to me charged an unreturned equipment fee. I need help preventing this from happening as the wifi equipment came with my old apartment and I told my Xfinity agent that when closing m
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user_4xx71g, Thanks for letting me know. I totally understand how that can be confusing if you don’t usually log in through the website. No worries at all, I can walk you through it. If you’re able, try heading to this link to our website
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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user_a18b30 I hear where you are coming from, and understand the importance of having reliable services. We pride ourselves on being a reliable provider. I'd be happy to take a look at what's happening in your area, and provide any details that I can
No WiFi for 24 hours, soonest tech will take 3 more days
3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t
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Account Issues
Good Afternoon, I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most
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Customer Service
I suspected that was the case. I went through the steps in the app and also through the admin tool and there isn’t an option. Are there any others that will work with the fiber connection and can be put in bridge mode?
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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dlcole0708 Hi there! We can certainly understand your concern, especially if you've accumulated recordings over a long period of time and rely on your DVR library. Before making any changes, we'd like to better understand what you're se
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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New cable box won’t complete booting
Just picked up a replacement box. It votes to the Welcome screen. Pauses for a little while then goes blank. This has continued over 1 hour.
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X1
user_wjh5g6 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
XfinityBrianH
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I need to cancel my tv service
I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.
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