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Just to make sure we're on the same page, the email linked to the active subscription is not the email linked to your Xfinity ID @user_jtftbc?
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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I'll be more than happy to help you with your request @user_0yiwgm. To begin, would you mind telling me your name and the address to your account in a Direct message?
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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I don't have a Disney+ account today using the same credentials as my xfinity. I checked the account I do have and it is not linked to my xfinity account.
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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Andres never got back to me because I was fed more lies and I no longer have the drive to fight so I guess xfinity wins.
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
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Voicemail email notifications not working
I have not received any voicemail email notifications since February even though I have received voicemail since that time. I have checked and confirmed that my settings are correct and have not changed since this service has stopped working. Is there a systemwide issue with this service?
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Home Phone Features
user_s51jwf I sent a message above to send us a DM. My team would be happy to help you get this resolved as soon as possible.
Porting in number from Verizon to xfinity going on day two and no answers.
I decidied to make the jump to xfinity from Verizon cuz the internet and phone deals were to good to pass up so I made my order online and get a new iPhone 17 and wanted to keep my number from Verizon since I had it since middle school. I got my phone in the mail 6/3 and tried activating the line an
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Hello user_q5kx2k, thank you for reaching out here in our Xfinity Community forum. I understand your experience was far from pleasant, and I want to step in and work with you to get this resolved. I am sad to hear what you have gone through, and I wi
Beyond Terrible Customer Service from Xfinity and Assurant Insurance
Beyond Terrible Customer Service from Xfinity and Assurant Insurance On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authentica
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Two days later and still no active phone
Porting in number from Verizon to xfinity going on day two and no answers.
I decidied to make the jump to xfinity from Verizon cuz the internet and phone deals were to good to pass up so I made my order online and get a new iPhone 17 and wanted to keep my number from Verizon since I had it since middle school. I got my phone in the mail 6/3 and tried activating the line an
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Would you like to go over your current package to see if there are any new offers or ways to lower your bill @user_3b7970?
Cancel 2 services from my Xfinity bill
I have 2 services that I would like to remove from my monthly bill. 1. X1 Cloud DVR 2. xFi Complete What do I need to do?
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Again, do you honestly believe that Comcast gave Yahoo all of these email accounts for free? Do you really think Comcast execs would just say to Yahoo, here you go, enjoy the ad revenue? The money grab is happening both at Comcast and Yahoo.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_s51jwf This isn't the experience we want you or any customer to face, and my team can help get this escalated. It will require us to look into your account details on our end. To send a direct message, please click on the chat icon in the top-ri
Porting in number from Verizon to xfinity going on day two and no answers.
I decidied to make the jump to xfinity from Verizon cuz the internet and phone deals were to good to pass up so I made my order online and get a new iPhone 17 and wanted to keep my number from Verizon since I had it since middle school. I got my phone in the mail 6/3 and tried activating the line an
Question
Beyond Terrible Customer Service from Xfinity and Assurant Insurance
Beyond Terrible Customer Service from Xfinity and Assurant Insurance On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authentica
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Customer Service
I want xFi Complete and premium DVR TIER
Cancel 2 services from my Xfinity bill
I have 2 services that I would like to remove from my monthly bill. 1. X1 Cloud DVR 2. xFi Complete What do I need to do?
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I understand your concerns, @user_31e29e I can assure you our technicians are working on the interruption. I would recommend keeping an eye on the Xfinity APP since that is where the latest updates will be posted.
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
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2 days and still down. Disconcerting if a business account, even with cut Fiber, the issue is resolved in 4 hours. I know this, as my company was offline due to a fiber cut last year. It was fixed fairly quickly. The length of the outage is a bit har
xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
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@user_2crb8w thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you had, and I'd like to do everything I can to help. Please send a direct message including your full name and service address,
Filing a complaint
An employee at the Orleans, MA Xfinity store was extremely rude and unhlpful to me. He refused to help me, even though I am one of my account managers. His name is [Edited - Private Information].
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@XfinityAngie we need help! They are blaming you.
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Same Issue. Microsoft Windows [Version 10.0.26200.8457](c) Microsoft Corporation. All rights reserved.C:\Windows\System32>tracert loginserver.live.albion.zoneTracing route to live01-win-01.dc02.albion.zone [5.188.125.14]over a maximum of 30 hops:
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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josephfromgeorgia It was a pleasure to help you sort out your fraud concern. If you have any questions or concerns in the near future, please do not hesitate to reach back out to us by creating a new forum post. Have a great weekend ahead and take ca
XfinityNatalie
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Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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