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@JR63 I'm glad to hear you were able to find the message and get that forwarded over to the CSA experts. I'm here tomorrow as well, so will check back in with you here to see if you were able to hear back from the team.
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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I found the message and forwarded it to the email address for spam.
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
Question
srich81502 Great question, to get started, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper
Improvement project
The green box at the corner of Asbury St and Porter Lane is badly rusted. As part of a neighborhood beautification project an artist in our neighborhood would like to paint a mural on it. Can he do that ?
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Where do I go for the private chat or is this it?
Improvement project
The green box at the corner of Asbury St and Porter Lane is badly rusted. As part of a neighborhood beautification project an artist in our neighborhood would like to paint a mural on it. Can he do that ?
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Service Appointment
My service line was knocked down in a storm last Saturday. The first available appointment for a technician to come out is next Saturday. This has happened in the past and once the technician arrived, they realized they needed a police detail to reconnect us which sometimes delays the resolution ano
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Customer Service
Good morning @user_tjy0v0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the Stream App on the Roku, but you have come to the right place for assistance. Have you
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Low Internet Speeds with Mesh Network
I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity
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Your Home Network
Resolved — posting the path in case it helps the next person. Background: signed up for the 12-month free mobile line on a qualifying Gigabit plan. The credit never applied, and I was billed for the line ~11 months before catching it. Comcast confirm
Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution
Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes
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Hello, @user_i9m9sd you can log the RF signals to show your visiting technician. log in to your modem’s status page go to http://10.0.0.1. The levels indicated on via the modem are a snapshot in time, rather than a history of your sig
Frequent T3 timeouts; No Comcast support
I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?
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Lucasrfp Thank you for the heads up on this situation with the shipping. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Cl
Empty Box Instead of an iPhone 17 Pro – Claim Approved, but Amount Due and Device Removal from Account Still Processing (more than 30 days)
Hello, I received an empty box instead of my iPhone 17 Pro order, which I picked up directly from a FedEx facility. I immediately documented the issue with photos, videos, and a police report. My claim ([Edited: "Personal Information"]) was approved on May 12. Since then, I have contacted Xfinity Su
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Hello, @user_0pupma. Are you using the latest version of the app? If so, try this :1. Sign in to the Xfinity App using your Primary or Manager's Xfinity ID and password.2. Choose the Services tab.3. Scroll down to select Activate More Devices.4. Tap
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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We should file a class action suit
i think we should seriously all end our service with Xfinity .lets be honest.they don’t listen to our feedback,have sub par service ,frequent outages, they constantly lie about price increases ,and the most they do for messing up is a $10-$15 credit? I mean we can’t even get them to remove the scree
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X1
@user_nc87ou Thank you for making us aware about your concerns regarding these Universal Studios tickets. I would be more than happy to help find out if the date can be changed and if we can get you sons name on the other ticket. Please send a dire
Universal reward
I recieved 2 comp tickets thru the Xfinity Rewards program. I have 2 issues . The tickets say use only on 6/16. I actually planned on visiting the park on 6/15. The second issue was both tickets have my name on it. One was supposed to be for my son.
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Amy3675 HI there! Thanks for using our Forums and for telling us about what is going on. Our team is here happy to help and make sure we look into all of this. To get started can you send us a DM with your complete name and address? To send a "d
Credit for internet outage
For 3 weeks my internet was down for most of the time. I had 3 techs out. The first 2 did not solve my issues, the 3rd one did as it was a problem line outside at the pole. Now I am being charged for the tech (i thought i wouldnt be since the issue was not inside my home) and i would like a credit f
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Universal reward
I recieved 2 comp tickets thru the Xfinity Rewards program. I have 2 issues . The tickets say use only on 6/16. I actually planned on visiting the park on 6/15. The second issue was both tickets have my name on it. One was supposed to be for my son.
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Customer Service
Reinstate the account treated as you did my daughters account a year ago and finance it which which is what should’ve been done at first, and we’re back to square one. I need my old phone number. No one’s been able to contact me. I don’t know what el
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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Please note that why I continuously called on this issue for two weeks. My Xfinity cable was cut off because I have not been able to make money in my full-time job driving Uber. I tried to get the iPhone 13 activated but Xfinity has it listed as lost
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
Question
Credit for internet outage
For 3 weeks my internet was down for most of the time. I had 3 techs out. The first 2 did not solve my issues, the 3rd one did as it was a problem line outside at the pole. Now I am being charged for the tech (i thought i wouldnt be since the issue was not inside my home) and i would like a credit f
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Billing
Mo my question or issue has been resolved. I have spoken to the billing team on multiple occsssions and all as greed this was billed incorrectly and all have status that they do not have the authority to bring the account out of collecti
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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@ashleyvocals I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave yo
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Service Appointment
My service line was knocked down in a storm last Saturday. The first available appointment for a technician to come out is next Saturday. This has happened in the past and once the technician arrived, they realized they needed a police detail to reconnect us which sometimes delays the resolution ano
Question