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You bet ruffnit! We are here to help. Is the Ethernet still running to the box, even with the setting switched, I wanted to check if the ethernet cable was still present.
surround sound -- Multi Channel Stereo
We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai
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Thanks for your reply Tommy, I set up Expert Mode on the X1 Box. Still have the same Surround on the Denon... [Auto] Source: CBL/SAT Mode: Direct, Stereo, Dolby Digital + I have selected Dolby Digital +. Multi-Channel Stereo is
surround sound -- Multi Channel Stereo
We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai
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your account isn't eligible for credit as this time
When I tried to request for outage credit I get this message: "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." What are the outage credit limits? Could you pls help Please do override
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
new Xfinity gateway
I received a text from Xfinity stating there are issues affecting my internet service. Xfinity offered to send me a new Xfinity Gateway for free. Is this offer legitimate or a hoax?
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Xfinity Rewards Free Movie Not Appearing on Rewards Page
I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe
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Xfinity Stream Website
Hello! Thanks for reaching out to us here on the Community Forum and sorry to hear you've been having trouble with your service. We would be happy to look into what may be going on and help get it resolved. Please send a direct message to us includi
Internet lines sabotaged
I believe that ezee fiber sabotaged your xfinity lines in our neighborhood. Our internet goes out multiple times a day when it didnt before. A 3 mile radius loses service! I have photos and videos!
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new Xfinity gateway
I received a text from Xfinity stating there are issues affecting my internet service. Xfinity offered to send me a new Xfinity Gateway for free. Is this offer legitimate or a hoax?
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Customer Service
Internet lines sabotaged
I believe that ezee fiber sabotaged your xfinity lines in our neighborhood. Our internet goes out multiple times a day when it didnt before. A 3 mile radius loses service! I have photos and videos!
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Customer Service
@user_vu7qdz Thanks for reaching out. I apologize for any inconvenience caused by Xfinity Prepaid Now notifications appearing on your television screen. This article explains how to turn alerts on or off through your Xfinity X1 cable box: ht
Xfinity now screen keeps popping up
Xfinity now screen keeps appearing and i have to turn tv on and off to make it go away
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@English53 I'm not familiar with OX, so it's possible the link has broken and led you there. What you can do is send a screenshot if you believe it's related to Xfinity and I will research it further.
Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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Hi there, @user_sg3gha. Having your business calls drop into a fax tone is incredibly frustrating, especially when it’s happening to every other call. This usually means a piece of equipment or a specific setting is aggressively jumping onto th
every other call to my business is going to a fax tone
every other call to my business is going to a fax tone
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Help
I need to pay my mom's bill but her phone is not compatible with xfinity any longer
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Customer Service
lala219, I completely understand your frustration, especially after you've already gone through all of those troubleshooting steps without seeing any improvement. At this point, we'd like to gather a little more information to help determine w
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Current employee, moving, need to transfer services but can't get anyone to respond
Hi! I am a current employee and we just moved. I was told to transfer my services through XPE ticketing system, which I did. But it's been three days and I still haven't received a response on the ticket. Is there anyone who might be able to tell me how to get a human representative help us with the
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Customer Service
Ping statistics for 8.8.8.8: Packets: Sent = 547, Received = 547, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 1081ms, Average = 47ms
Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
i returned equipment to our north augusta xfinity store yesterday and they would not give me a receipt for it and only gave me a post it note with a confirmation number [Edited: "Personal Information"] and told me that i would receive and email confirming that the equipment in fact had been returned
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@user_xns2k9 My apologies for the inconvenience this has caused you. Our team can help resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on
Xfinity created two accounts causing duplicate charges
I began an internet service with Xfinity in July 2025, at a monthly fee of $61.36 with autopay. In March 2026, I found out that Xfinity set up the second account for me at the same address since August 2025 without my authorization and approval. Xfinity charged 8 months for this account. I chatted w
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Thank you for taking the time to share this experience with us. I would love to make sure Angel is properly recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and e
XfinityAlfonso
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Five Star Assistance
At 80 years old compounded with memory issues, losing à phone is extremely traumatic. In panic mode we deactivated our phone and the telephone number. Representative Angel spent over 4 hours patiently guiding us through the procedure to reactivate and purchase a new phone. Many times she had to repe
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