Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (445.1K)
the account was closed today because he passed away two weeks ago
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
Question
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
Question
•
X1
Hello, I have my own personal Xfinity internet account
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
Question
Still have not recieved trade-in credit and no longer can look at status of my trade-in.
I shipped off my old iPhone for the promotion credit of $700 I got an email saying it was shipped after that I could no track the progress of the trade in and haven’t received a credit yet
Question
•
Devices
Can you confirm what version of iOS your iPhone is currently running?
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
Question
Hitting the same issue around similar time, can't connect to https://sunlogin.oray.com/
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
Question
Hi there @user_hertz60, and thanks for taking the time to report a downed line. If you could send our team a direct message with your full name and full address, we can work towards confirming it is one of our lines and get it repaired/removed. To s
Main cable line on ground and no one will respond
Hello, The main cable line that runs under the power lines has been hanging extremely low where it was a threat to vehicles driving under it. I had previously reported but nothing was ever done about it. Today a large truck clipped the line causing it to snap back and hit the power line causing a po
Question
Good afternoon @Ecquis, and thank you for reaching out on our Community Forums with your hotspot issues, we appreciate it. I see you are having trouble joining the XfinityWiFi network even though your credentials are correct. Are you experiencing thi
Wifi hotspot outside of home - "Your Xfinity Internet service is not active"
I have tried to resolve this through chat so many times, and have even gotten a ticket created, but nothing seems to solve this. For the life of me, I cannot join the XfinityWiFi network even though my credentials are correct and I get them confirmed through a pop-up on the Xfinity app.
Question
Wifi hotspot outside of home - "Your Xfinity Internet service is not active"
I have tried to resolve this through chat so many times, and have even gotten a ticket created, but nothing seems to solve this. For the life of me, I cannot join the XfinityWiFi network even though my credentials are correct and I get them confirmed through a pop-up on the Xfinity app.
Question
•
Customer Service
The same thing it wants me to pay to activate the subscription.
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
It was a pleasure, @user_aby18s working with you in private and getting your Xfinity Mobile concerns addressed and resolved. We do appreciate you and your business! We'll always be here if you need us in the future.-Richard
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
Question
Hello user_luxhrr thanks so much for reaching out here via our Xfinity Forums and adding your voice to the conversation! When clicking on the "Activate" button, is this via the email received after activate the Streamsaver service, or another method?
Can't activate Apple TV through Stream Saver
I recently added stream saver to my account. I was able to activate peacock and Netflix with zero issues. However, under my streaming subscriptions page, next to apple tv plus, it says "Information is unavailable" and no link is available to activate. It's been 4 days and phone support did not fix i
Question
We would have you review the message sent as we're not seeing any direct message from you on this end. Please send us your first and last name along with your full-service address so we can provide you with support. To send a "Direct Message"
Considering cancellation after being a 15 year customer
Due to another equipment issue, I contacted Xfinity recently. Lately I have been hearing about the gig speed 5 year price lock for new customers. As a longtime account holder I called and spoke with Xfinity and was told that there is no way I can qualify for this offer. Basically, after seeing annua
Question
@user_4g3dt0 Thanks, they would only be like that when they've been activated. What happens when you try to sign in to stream the content with your Xfinity username?
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
All set, thanks for the help
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
Question
It's an Iphone 12, the app used to work, now it doesnt
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
Question
user_i6b4ki Thanks for creating a post. I'm sorry to hear that your having trouble with your Voice service. Was the port confirmed as completed from Verizon and on your Xfinity account, or are you having trouble with no dial tone, cannot make/receive
voice phone
i am having issue getting my voice service activated after porting my home phone number over from Verizon..the customer service isnt being very helpful.
Question
My phone and laptop occasionally and they usually have 1-2 bars of signal
Limited connection in basement
Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resentin
Question
Hitting the same issue around similar time, can't connect to https://sunlogin.oray.com/
user_slm93i
commented
8 hours ago
to the conversation:
0
2
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
Question