Xfinity Community Forum

user_hnq53r thank you for using the Xfinity Community Forums page to reach out regarding concerns making payments. I am happy to assist you with getting this error corrected. Firstly, are you attempting to process a payment through the Xfinity app?

XfinityMarcus

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17 hours ago

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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tooRew2btrue Can you please go to xfinity.com/password and let me know if you are able to change your password.

XfinityBrianH

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17 hours ago

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Email Password Reset - Xfinity NOW - comcast.net Email

I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp

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user_eeeeck Thank you for posting on our community forum so we can make sure you're getting the internet speeds you pay for. Scheduling a service appointment does not affect your internet speeds, so I'd like to troubleshoot with you until we get ever

XfinityEmilyB

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17 hours ago

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Internet Speeds Dropped Immediately After Requesting Service Online

This morning I connected with a service rep to confirm the time of a scheduled service visit. Last Sunday, I scheduled an appointment for today to have the coax ports in my house activated that are currently not in use by my modem. When we bought this house two years ago, a tech came out and activat

Question

Good evening @user_j98kdp, and thank you for reaching out on our Forums with your Yahoo migration concerns. I understand your skepticism but our team is happy to help address any questions or concerns. We have been sending out invitations to customer

XfinityAlyssaA

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17 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Outage

My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?

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Your Home Network

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same issue for 2 weeks plus. Can't pay my darn bill!! then you threaten to shut off! fix the issue Xfinity

user_hnq53r

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17 hours ago

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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OK done........ but when I look I do not see any new customer plans.

user_dm0u5v

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17 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

Question

Have you attempted to update your IMAP settings within Outlook? There was a setting within our email client that was required to be selected for 3rd party apps to access the email address. Have you poked around in the Yahoo Mail settings?

XfinityBradM

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17 hours ago

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Migration to yahoo is a NIGHTMARE

I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r

Question

user_hb0yvm, I appreciate you creating a new post and reaching out. We provide the option to manage your subscriptions online HERE. You can also manage your channels/Apps on your X1 equipment, which is covered here: https://www.xfinity.com/support/ar

XfinityVianney

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17 hours ago

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change plan

I want to delete my HBO Max from my package

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Certainly unpleasant sequence of interactions. Little bit more language than that. I am not calling back unless it is the CEO or CFO. If you think you can make this right, and read what I have explained and what I have told you, you may certainly con

user_vy2ofh

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17 hours ago

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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag

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apartment change

I need to change the apartment number on my account. The building address is the same, just the apartment number changed. The tap in the new apartment is already on.

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Your Home Network

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Pesky SPAM calls, phone ringing all day

HELP I am elderly am getting harassing Sspected Spam calls EVERY 15 minutes, I am elderly and I have to get p and answer the phone for someone to push Medicaid or Medicare offers on me. or car insurance that I don't need. I do NOT NEED this off brand service that will not protect my calls help me in

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Customer Service

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@user_sgypcf Thanks for adding a post to the community. Xfinity Internet customers get an amazing benefit, in qualifying for Xfinity Mobile service. The Xfinity Mobile prices are available because of that partnership, and is available only to Xfinity

XfinityBenny

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17 hours ago

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Xfinity mobile bill increased without prior notice

I was with Xfinity internet service and mobile service since 3 years. Disconnected my internet service on December 2025. Before disconnecting internet service, I had called customer service and asked that, there should not be any increase in mobile bill and they confirmed and disconnected internet s

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user_qnp137 Welcome to our community forum! I'm excited to hear that you're trying the NOW internet service :). For any questions or concerns you have regarding NOW internet, please reach out to the team dedicated to helping with your service. They c

XfinityEmilyB

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17 hours ago

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Now Prepaid

I received my self install kit, but when I tried to self install I realized my home does not have a cable wall outlet. How do I get a cable wall outlet installed?

Question

I have already used the online assistant which said to call 1-800-XFINITY. The Xfinity password reset page also says to call. There is no option to reset an email password, no option to get a reset code, and no option to talk to a human representativ

tooRew2btrue

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17 hours ago

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Email Password Reset - Xfinity NOW - comcast.net Email

I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp

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Migration to yahoo is a NIGHTMARE

I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r

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Sign-In and Account Management

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I just wrote my name and address but when I sent the first message my information should have been linked to my account.

user_katkdh

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17 hours ago

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Discounts

Please review my account and credit me any money owed. Im not receiving my paperless billing discount as of my last statement. I've been on auto-pay and paperless billing since I joined. Have I been receiving the appropriate discounts? Thank you

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user_jbbirv Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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17 hours ago

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The credit was not applied to my new account.

I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an

Question

Thanks for posting on our community forums for assistance, user_3anq4g. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send

XfinityDilary

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18 hours ago

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cancel services

This is absolutely ridiculous. I just want to cancel my internet service, and I am constantly directed to schedule a call in 3 DAYS! I will willingly wait on the phone to just handle my cancellation request immediately. However, even that is ridiculous, there should 100% be a way to cancel services

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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18 hours ago

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cancel services

This is absolutely ridiculous. I just want to cancel my internet service, and I am constantly directed to schedule a call in 3 DAYS! I will willingly wait on the phone to just handle my cancellation request immediately. However, even that is ridiculous, there should 100% be a way to cancel services

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