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Thank you for the update! Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity A
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Hello! Thank you for reaching out. We'll be happy to see what we can do to help. Also, we see you've sent a few Direct Messages, and while we appreciate you posting your public post. Please wait for us to engage with your post, and if necessary, we w
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
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I want to give 10/10 kudos for Verdant who took my chat today. He work hard to get my discount and took his time, I truly appreciate the extra care I got from him. Give him a raise and a cookie. The servey did not populate after the chat and I coul
issues when filling out after chat feedback
I hit end was on mobile, I the app and I waited and it never loaded after 2 mins+. I really want to give an agent kudos.
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Hello Fly650 thank you for joining us in our forums. We understand how frustrating it can be when you aren't getting the speed you expect. The XB10 modem is only available in areas where X-Class symmetrical speeds are available. We can dig more
Xb10
I am paying for 2 Gbps service, yet the equipment being provided cannot deliver the speeds I’m paying for. I have a 10Gb NIC and require hardware capable of fully supporting multi-gig connectivity. Sending an XB8 instead of the XB10 does not resolve the problem. This feels like I’m being sold a prem
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Good Morning, @user_9lgl2o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your new modem activated, and your device being unable to get our App. I
Activate my modem
My phone is too old and will not update so I am unable to get the app to set up my Internet modem how can I fix this now. I’ve tried for hours and I’m super frustrated
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Purchase Xfinity Pro Extender Battery
I would like to purchase an Xfinity extender pro battery.
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user_skr77, Thank you so much for your time and for allowing us to resolve the service issue by cancelling the account and crediting you for the unused services since serviceability was not able to be submitted. Please be sure to reach out to us for
XFINITY WIFI
I moved to a non serviceable xfinity wifi address. I’ve been jumping through hoops for months (September 1st 2025) trying to figure out how to get wifi service at this location. It’s come to the conclusion that I will not be getting the service I have continued to pay for months on. I need the wifi
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Autopay
How do I change card that is on file which does not work anymore.
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Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
Question
Hey @rj1326! Sorry to hear you have been having issues accessing your Xfinity Email. How are you accessing your email? Can you please provide more details about what is going on? This is a great place to get started with setting up your email
Unable to sent or receive emails, been using cam cast email since the last century….
For the past three months I have not been able to send or receive emails on my comcast account!
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@user_2drkfk Tech came out and after about an hour of trouble shooting, all signals and cables were fine, it turned out to be the cable box. No more freezing. Hope this helps everyone.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
Thank you for being the most important part of Xfinity @user_929e62 we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessar
5 year price lock
I'm an existing customer for 11 years. Why can't I get the 5 year price lock?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activate my modem
My phone is too old and will not update so I am unable to get the app to set up my Internet modem how can I fix this now. I’ve tried for hours and I’m super frustrated
Question
For anyone having issues with this... Click on the activate peacock link (I used email from Xfinity) and there is an option there to "Unlink your Peacock Subscription" account. Click that and it will let you start a fresh activation with Xfinity.&nb
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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user_kyiygm We’re really sorry to hear you’re feeling this way. That’s not the experience we want anyone to have. We understand that automated systems can feel frustrating, especially if you’re trying to get to
Leave a review
Review, Awful service!!!will be leaving soon AI answers their phone truly not what I want . so different than when I started with their service. Nasty!!
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@user_hx4gi8 You've come to the right place to check the serviceability at this new address. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Supp
Serviceability request
I need a serviceability request for a new construction home. The address is [Edit: Personal Information]
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Hi there! Thank you for reaching out to my awesome team here on our Xfinity Forums. I would love to help out with your account and see what is causing the exceeded quota message. Is this message being received for your Xfinity internet or your Xfinit
Data quota [Edited]
It is my understanding that I have unlimited data, but I am being told that I exceeded my quota. Why?
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@user_smdiii Thank you for reaching out on our Xfinity Forums to let us know you are having difficulties with your services. Our goal is to ensure you definitely get the services you are expecting, and I can understand fully the level of frustration
TRASH SERVICE
I have home phone and internet service with Xfinity which is listed under Comcast. There are ongoing problems with Xfinity Service. It appears every week they're working on service areas because of service interruptions. They never credit your account when your internet goes out and I've reached out
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 year price lock
I'm an existing customer for 11 years. Why can't I get the 5 year price lock?
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Hi user_zkt4qu! Thanks for visiting our Xfinity Forum in regard to purchasing our Xfinity Pro Wi-Fi Extender. My team is here to help and would be more than happy to assist you with this. Please send us a Direct Message. Here are the detailed steps t
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Purchase Xfinity Pro Extender Battery
I would like to purchase an Xfinity extender pro battery.
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