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Unauthorized charges
I received the $42.28 refund for mobile plan for December, thank you. As I have said in at least 20 phone calls and once had to visit xfinity store in person - Since I started the free mobile plan, I've been receiving multiple unexpected mobile charges since July 2025, totaling $194.81. Even though
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Plan
The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode
HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w
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On Demand
I have the same problem unable to get past the yahoo migration page secure your account with a new password. It will not accept any password it says uh oh something went wrong. Yahoo won’t help or Comcast. I cleared the history and incognito didn’t h
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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@Again wrote: "This isn't true. You don't need Plus to be able to forward an email." You appear to be confusing "forwarding" with "auto-forward". Perhaps https://www.google.com/search?q=auto-forwarding and https://help.yahoo.com/kb/sln36
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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Good afternoon user_ctr7lz. We can certainly look into this for you. I do have a few questions to better understand the situation. Have you attempted to try and stream Big10 on a TV, or streaming device, aside from the mobile devices? If so, did the
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Cancel My Internet Service
I want to cancel my internet service. I do not want to wait until next week for a call back.
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Customer Service
I'm having the same problem. It seems a lot of people are. It shouldn't be this difficult. I don't have this issue with other apps. Comcast owns Peacock, it should be the easiest one! My living room tv works, I've had it for a long
Peacock not Working in one room
My Peacock subscription is through Xfinity and works in main area but not one of the other rooms. Trying to get through the [Edited: Language] app is a nightmare. As I much as people charge me you should be available 24/7 immediately.
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Good afternoon user_98nnay. I would be more than happy to check this out for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a
account shows "Pending Activation" while having internet.
Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you
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Hello user_7o6mr4, once bridge mode is enabled the next steps should be: Step 2: Set Up Your Deco S4 (Router Mode First) Connect Main Deco: Connect one Deco S4 unit to the Xfinity Gateway's LAN port with an Ethernet cable. Download App: Install
Setting up TPLink Deco S4 1900 with my Xifinity router
Hi, I bought 3 used TP-LINK Deco S4 1900 series units to enhance my home network. This is what I have done so far, but failing at one point. #Accessed Xfinity router Admin page and enabled Bridge Mode. #Connected one Deco to an Ethernet port (2) of the Router. #Restarted the Router #Restarted the De
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account shows "Pending Activation" while having internet.
Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you
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Customer Service
That sounds like you're limited by a 1Gb ethernet port. That's about what you'd get. The usual answer is "about 950" but 933 is close enough. What hardware are you using? You'll need a 2.5Gb or faster ethernet connection to get more tha
internet speed\
My previous speed was 1100 and it was about 933 I have currently upgraded to 2000 and am still getting about 933. As anybody else experienced this. I have called and the help desk yes, I am connected for the faster. With the AI help desk it came back that my speed was supposed to be 1100 speed. ??
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Looks like that printer has an ethernet port on it. It's in the same room with the router so I'd just get an ethernet cable and wire it. 1000x easier than getting an old printer to play nice with an XB8. A quick Google search says that p
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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I also purchased an Apple Watch for my son for Christmas and found that when attempting to set it up after, we were unable to. After hours and calls to Xfinity, we were told that the Family Share- allowing kids to have a watch linked to an adults pho
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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You can check the signal stats on your modem to see if your segment has "next gen" upload speeds enabled. You need a locked upstream OFDMA channel to get more than ~40Mbps upload. CM3000 should be fine, so if you don't have any OFDMA channels
low upload speed
I have the 2 gig plan and my upload speeds are not whats advertised. I am only getting 35 mbps. My moden is netgear cm3000 which is on the approved list and capable of handling the speeds. By looking through this forum it seems like no one is getting the advertised upload speed. Is this why xfinity
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Their service has gone completely down hill. Waited all this time for a no show tech. Get home to have that service compromised. I swear they have our 2 locations crossed. Finally got a human who helped fix that issue. Asked her to have a hire up co
No service (Edit)
[Edited: "Language"] . After 6 months of no WiFi and multiple attempts to get fixed. Have an appointment today 12-2. 12;08 get message tech in the way. 4:06 get message he’s running late. Done forget to pay them for their [Edited: "Language"] service. This is utterly the worst
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Hey there, thanks for taking the time to post on our community forums! I'm sorry to hear you've been running into issues with your port-in request. Our team is here to help, and would be more than happy to take a closer look at the situation! Please
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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xfinity support
I want to cancel my service for a week out. I don't want to have to go to the store or talk to anyone on the phone as I have no equipment to return. Thank you,
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Customer Service
I am writing to express my dissatisfaction with the handling of my port-in request and the consistently poor customer service experience, including repeated false commitments provided by your support team. Despite raising a port-in request, I have no
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Same problem with transitioning to yahoo. Stuck on create new password it won’t take any new password. Even went incognito and cleared history. Any suggestions. I don’t now have access to my Comcst.net acct or yahoo
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Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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