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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

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new monthly bill

I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am

Question

We can take a look at the phone order @user_e7tgjp and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

Question

user_yqk59d  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

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Horrible Service have a 1200mbps package and barely get 12mbps

Been dealing with customer service or so called customer service weekly for over 3 and a half months, multiple escalations, multiple promises made and broken, multiple wrong technicians sent to my residence to fix problems inside when the problem is a line on the pole outside. Have to jump through h

Question

When I go to xfinity.com/yoursubscriptions and try to activate Disney Plus & Hulu I see the activation button but it does not do anything. I've tried on different devices, computers, and browsers (including incognito). This has been happening for

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

Question

Accepted Solution

new monthly bill

I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am

Question

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Hi there @user_p8ufoe, thank you for reaching out to us on the Xfinity Community Forum. How can we help? 

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Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

@user_txhx9b Were you able to find any outage info on that site or in the app ?

 commented 

8 hours ago

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Wifi

Why [Edited: "Profanity"] isn't my wifi working

Question

Thank you for responding. Hoping to have the channels back soon. I really have missed my local CBS news, Will Trent and Abbott Elementary.

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Scrips Negotiations

Want to know how Xfinity plans to provide credit throughout this process. How is credit determined? Are the channels considered a package and will I get credit every pay cycle for this package. What is the value of the channels I lost?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

 to the conversation: 

0

0

Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

Speak to a live agent

I really need to speak to a live person, but the robot keeps repeating itself because there supposedly is an outage

Question

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user_aomu7h Xfinity is issuing credits to eligible customers who lost programming due to the agreement between Scripps and Xfinity expiring. Eligible customers should receive a credit on May 1, or on their next billing cycle.  

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Scrips Negotiations

Want to know how Xfinity plans to provide credit throughout this process. How is credit determined? Are the channels considered a package and will I get credit every pay cycle for this package. What is the value of the channels I lost?

Question

Hello @user_ix5gxr While we certainly hate to lose you, we can assist you with this request. To start please send us a direct message with your full name and the service address to help us locate the account.    To send a "Direct Message"

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I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

[Removed: Address]

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I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

Cancel Xfinity services that I pay for on 04/30/26.

 to the conversation: 

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I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

phone no longer working - displays the message 'Check Tel line'

phone no longer working - displays the message 'Check Tel line'

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I need to cancel my service on 04/30/2026

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I need to cancel my service

I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service

Question

It had me login my mother's account with the second response, I didn't realize it was logged into my account in the beginning.

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

8 hours ago

 to the conversation: 

0

0

Xfinity Plan

Hello. I am having an issue. I was previously on a plan for 1 year. This ended about a month ago. Without warning Xfinity billed me for 90$/month, I switched to Tmobile for a few days and then saw Xfinity had a 40$/month for 5 years even for existing customers. So I signed up for the 40$/month for 5

Question

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