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Hello @user_w4nt8x and thank you for posting your concern on our Xfinity Community forums!It makes sense to expect that promotion to reflect on your bill, especially after waiting the timeframe you were given. When the discount doesn’t apply as
Charged monthly $70 for the "free 12m phone line"
Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m
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Get error code help from xfinity.com (Answered)
We are sorry you are experiencing an issue with your Xfinity service. To locate and troubleshoot the error code you are receiving please follow the steps below. How to find and resolve an error code Type the error code exactly as you see it into the Ask Xfinity search bar above (e.g., "XRE-00018", "
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TV
syeaming2 - Hello, and thank you for reaching out to us here for help with your billing—I really appreciate you taking the time to connect with us.I completely understand how confusing billing can feel, especially when something doesn’t l
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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syeaming2 - Hello, and thank you for reaching out to us here for help with your billing. I really appreciate you taking the time to connect with us. I completely understand how you feel, especially when something doesn’t look quite right, and I
Billing
Being billed for month after cancellation. We returned all equipment and had no outstanding balence. We canceled April 16 or 17 and Bill is for April 17- May 17. I have called twice and have gotten no where. They keep telling me I have to pay, I have no choice. The manager I was switched to speak wi
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Billing
Being billed for month after cancellation. We returned all equipment and had no outstanding balence. We canceled April 16 or 17 and Bill is for April 17- May 17. I have called twice and have gotten no where. They keep telling me I have to pay, I have no choice. The manager I was switched to speak wi
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Customer Service
I am not and was not in a promotion period and there were no changes in the Automatic and Paperless Discount eligibility. You raised the rates just because! Since I get e-statements, I don't look at everyone of them. Who does. Xfinity ha
Billing rates went up 33%. Good bye Xfinity
I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w
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I'm also being billed for the month after we canceled. We canceled last day of billing and we returned all equipment within a week. My bills were bank drafted so no outstanding valence.
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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Thank you for reaching out to our team. I am sorry to hear about that experience, and I will be happy to escalate that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messag
Retention ghosting
On Thursday 6/16/26, I called 800-934-6489 to cancel my service to move to a cheaper competitor. The retention agent explicitly offered to match the official Xfinity 5-Year Price Guarantee promotion ($50/mo) to keep my business and put me on hold to get approval from his supervisor. He kept me on th
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Retention ghosting
On Thursday 6/16/26, I called 800-934-6489 to cancel my service to move to a cheaper competitor. The retention agent explicitly offered to match the official Xfinity 5-Year Price Guarantee promotion ($50/mo) to keep my business and put me on hold to get approval from his supervisor. He kept me on th
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Billing
MelodyKiwi Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."
Moving to a new apartment, apartment # doesn't show up
I'm moving to a new apartment soon, and when I put in the new address for the service change field, it defaults to whole the building address. It doesn't list any unit/apt # whatsoever.
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Moving to a new apartment, apartment # doesn't show up
I'm moving to a new apartment soon, and when I put in the new address for the service change field, it defaults to whole the building address. It doesn't list any unit/apt # whatsoever.
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Sign-In and Account Management
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Looks like it is working properly now. After a restart of the XB8 gateway this morning, internet speeds are now up to the plan and consistent too. Thank you. I'm happy now.
Slow internet speeds(~300mbps) for a brand new XB8 on a 1.2GB plan
I just activated my 1.2GB plan yesterday (June 24, 2026) using Xfinity Gateway (XB8) I picked up also yesterday from the Xfinity store locally. Connected the XB8 to the coax jack on my apartment using the included coax cable. After activation, I can only get less 300mbps internet speeds using the Xf
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Hello user_jm18ta, thank you for reaching out to us here in our Xfinity Community forum, we appreciate you and your time. You can get the transfer pin from the Xfinity app. Sadly, we don't have access to that here; but you can reach our Xfinity Mobil
XfinityJeffB
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Port PIN number
I would like a pin number to port my cell number to boost mobile
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