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Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
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Billing
Comcast/Xfinity drop removal
I'm not an Xfinity customer currently, but the house we purchased recently has an old Comcast/Xfinity drop box attached to the exterior of the house (it's on overhead service). We are planning on replacing the siding and would like the drop box removed. Could you please advise how to request the rem
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Customer Service
False offer & misleading
I recently June 8th. Received a phone call from Alex, account supervisor, offering me $70 month for 5 years internet, with 2 months no charge. This is for a 2gig service. Yes sounds great! Notes were in the system, I also have the phone call recorded. No one wants to own it. Make sure you get everyt
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Customer Service
Who knows maybe I'm not explaining it right but that was just the short story of the whole thing if you like I can explain to you over the phone much better over the phone
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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Phone Delivery/Signature
For reasons I won't get into, we cannot be available to sign for a package at home. We get no-signature-required packages delivered several times a month (sometimes a week) without any issue. I need to upgrade my phone and am being told that someone would need to sign for it at our house. Is there a
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Devices
@user_7zg9qi thank you for taking time to reach out over Xfinity Forums and leave feedback on the experience after the email migration. This is helpful as other community members who haven't done so yet can know what to expect when moving over. I see
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Good afternoon user_8qveqc. I can certainly understand your concern. I do have a couple of questions to better understand your situation, so that I may provide additional assistance. When was the shut off notice dated? If you set up the arrangement o
Shut off notice
My service is due to be shut off today but just I set up a payment plan with xfinity asst. for this friday. Will my service still be shut off?
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Hello @user_3rcw49 Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message w
How to shut off voicemail on landlines phone. I've tried *99 but get recording that I don't have voicemail
Shut off voicemail on landline. I've tried *99 to cancel but get recording saying :I don't have account, nothing to cancel. But phone shows I have :New message notice on phone and only 1 line but paying for "call waiting" have spent numerous hours with xfinity, they say it has to be fixed on their e
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Fire TV stick software version is Fire OS 7.7.1.3 (PS7713/5443) Fire TV Home Version 7280112.1 Xfinity app version is 8.15.1.3747 Hope this helps.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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In all honesty, I know my use of several devices, my laptops restarting and several different locations I log in is the reason. I don't have time to call the CSA team to hear the same over and over again. Xfinity simply needs to follow the lea
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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user_9gda2r. Thank you for reaching out. We'd be happy to help with your right-of-way/easement vacation letter request. To get started, please send us a direct message with your name, the property address, and any relevant details regarding the easem
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
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Minions movie
Having problems with the streaming app. I downloaded it and it's not opening.
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Xfinity Stream Website
Issue resolved. Had to go through tech support.
I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.
I need to have my new xb8-t modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Xfinity install no-shows
My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f
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Customer Service
Xfinity stream
The xfinity steam app won't open. Is this something I have to pay for? I wanted to get the Minions rental for $1.
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Xfinity Stream Website
Issue resolved. Had to contact tech support to get voice port activated. Took one agent and one tech over one hour to figure out. Gateway should be delivered with proper configuration set up.
I need to have my new model model xb8-t voice port acivated, so that my land line phones will get a dial tone.
I need to have my new xb8-t modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Wrong delivery and painful process with wrong information and no clarity
I had ordered a new connection online on June 26, however my wifi device was delivered to a wrong address on June 29. I raised a complaint with UPS but they never responded. I then reached out to Xfinity and they arranged for a device pick on June 30, which I picked up and activated my connection. O
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Customer Service
Good afternoon user_q8nw23. Have you had a chance to review the upgrade options on the Xfinity App? If you are still receiving a free line discount, it may have you pay the difference of the Unlimited Plan, against the upgraded plan, often times it m
Change mobile plan
I want to change my mobile plan but I wanna know if I can still get the free plan promotion if I change
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I need you to provided me with a right of way eastman vacation letter. Thank you
Request for Utility Easement/Vacation approval - Please Elevate Issue to Engineering / Right of Way Department
We are the property owners of [Edit: Personal Information]. We are proposing to vacate a platted utility easement affecting an interior portion of Lot 8 as part of a boundary line adjustment. We are married and intend to build a pool in between our properties for our large families. Please confirm w
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Hey there, @user_gacm92, thanks for reaching out through Xfinity Forums regarding your account and equipment. I can understand how frustrating it must be to do the right thing by reporting the extra equipment, only to receive conflicting information
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Wrong delivery and painful process with wrong information and no clarity
I had ordered a new connection online on June 26, however my wifi device was delivered to a wrong address on June 29. I raised a complaint with UPS but they never responded. I then reached out to Xfinity and they arranged for a device pick on June 30, which I picked up and activated my connection. O
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