Xfinity Community Forum

Hello @user_chishipu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differe

XfinityChelseaB

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23 hours ago

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Do not wish to cancel

I got a suspicious but apparently legit email from Xfinity this afternoon saying "We received your cancellation request, and we're on it." How can I communicate to you that I never made such a request and NOT to cancel my services over the holiday? I'm posting here because apparently nobody is doing

Question

Thank you for reaching out to us @user_l7i04e! We’d regret seeing you go! Are you noticing the internet drops on multiple device at the same time or is this impacting a specific device? Does the internet drop on certain websites, applications,

XfinityAldrik

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23 hours ago

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Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax

Question

bradwallace07 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you

XfinityVictor

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23 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

Question

user_pu8jog - Hello, and thank you for joining us on the Xfinity Forums! We really appreciate you reaching out with your question, it’s a great one. No extra steps are needed to remove your old plan when you make changes through your Xfinity ac

XfinityThomasA

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23 hours ago

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two different plans on the same account?

I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.

Question

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two different plans on the same account?

I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.

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Sign-In and Account Management

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Freezing/skipping cable, Freezing internet. Started today.

Located in northern Illinois, having freezing / buffering internet. anyone else having issues. TIA

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Your Home Network

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user_vggd4f - Hi there, and thank you so much for sharing your feedback. I completely understand how important it is to stay on top of your billing details. Your Xfinity bill is generated the same date each month, based on when your service started.

XfinityThomasA

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24 hours ago

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Grinch

7:57 P.M., December 24, 2025, You people have the nerve to send out bills. It's Christmas eve! What is wrong with you? You can't figure out how to push a couple of buttons and delay the billing until after the holiday? Shame on you Grinches.

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Do not wish to cancel

I got a suspicious but apparently legit email from Xfinity this afternoon saying "We received your cancellation request, and we're on it." How can I communicate to you that I never made such a request and NOT to cancel my services over the holiday? I'm posting here because apparently nobody is doing

Question

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Billing

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Having internet/cable issues. Tv is freezing/skipping,internet is freezing. started this morning. I have 2 tv's and both are affected

bradwallace07

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24 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

Question

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Grinch

7:57 P.M., December 24, 2025, You people have the nerve to send out bills. It's Christmas eve! What is wrong with you? You can't figure out how to push a couple of buttons and delay the billing until after the holiday? Shame on you Grinches.

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Billing

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@user_shdy7d Adding on to this, check the date on the billing statement. It most likely will be before you canceled your account. 😉

Again

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24 hours ago

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Billed for January after cancelling in December

I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated

Question

Hey @user_shdy7d, Thank you for visiting our official Xfinity Forums Community support page. When discontinuing services, it can take 24-48 hours for the account to reflect the changes. As the changes were just made today, it is just a coincidence th

XfinityDemitrius

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1 day ago

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Billed for January after cancelling in December

I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated

Question

@user_r4rfzq I checked: all notifications are enabled in settings... But I am not notified, regardless. You might need to clear your cache and cookies [yeah, I know, but believe me, for some things it really does work]. However, you may be one of

Again

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1 day ago

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

Moved to Customer Service as this is not Accessibility/disability related.

Again

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1 day ago

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Getting internet service for new housing development

I have made several attempts to have xfinity provide service for a new residential subdivision in Amherst NH. We are the first home off of a shared driveway that is just over 300 feet from County Rd in Amherst. I know that xfinity services homes on Country Rd. I have explained this to xfinity servic

Question

@user_g2gc0z Can I trust this email? Was this sent by comcast? If you're in webmail you should see a verified logo next to that email. If you don't see it, it's not from Comcast.

Again

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1 day ago

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Email asking me to verify my identity

Can I trust this email? Was this sent by comcast?

Question

@rukiddingme88 Answer - Firefox Browser enable Dark mode Not on mine.

Again

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1 day ago

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dark mode enable

How do you set a Dark Mode on Xfinity Mail ?

Question

@user_kpw27x I need to sign in my Comcast email address https://connect.xfinity.com/appsuite <----- go here. If you have already migrated to yahoo mail you would go to mail.yahoo.com and sign in with your comcast.net credentials usi

Again

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1 day ago

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Signing into my Comcast Email [Edited]

I need to sign in my Comcast email address

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Billed for January after cancelling in December

I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated

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Billing

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@user_7c0mjj yes, the toolbar on the left with sent email, trash, etc has disappeared! Do you see a small arrow next to the Inbox? If it is pointing to the right click on that arrow and it should open up the rest of your folders.

Again

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1 day ago

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i need to see my sent items

I need to see my sent items

Question

@user_ie85mh I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?

Again

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1 day ago

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Setup outgoing server for Thunderbird

I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?

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