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Uzivert, let's take a look at your account and see what we can do. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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Who knows, maybe when Xfinity Membership Rewards makes for another data breach like the one in 2023 or another billing lawsuit we can opt out.
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
Question
Excellent news, @user_lmuqfc! Thanks for taking the time to do that, then circling back here to let us know. I am so glad I could help :) What other questions or concerns do you have for us?
Cannot watch xfinity stream at home on home network
I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni
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That's not what I'm looking for. I want to opt out of the program. I have already made these selections but you still violate that by sending me offers like the one for Membership Rewards Program under the title of a service email and upon questionin
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
Question
I gave it a shot and tried Set up equipment or devices and I had to scan the modem, which inputted the Mac address which I verified was the same as on the modem. The modem reset and then I tried the Xfinity Stream app on my phone and also installed t
Cannot watch xfinity stream at home on home network
I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni
Question
user_i8zdzi Thanks for creating a post. The order may be pending to provide a few additional days of service during transitions, and once the order has been completed, you would receive a confirmation email, but our team can help make sure the accoun
Cancellation verification
Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one
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@user_lmuqfc - Oh, sure! Since you are seeing "Activate WiFi and more", it sounds like the app hasn't fully "latched" onto your modem as an active, registered device yet. Here is the updated path based on the current layout of the Xfinity app:
Cannot watch xfinity stream at home on home network
I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni
Question
Uzivert, Here is a link you can use to set your preferences: http://dnc.cable.comcast.com/
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
Question
user_svtvlh, Absolutely. We appreciate you greatly for your patience. To send us a direct message, you can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle, Xfinity
Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill
I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet acc
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@chhinaromy1 Thank you for making us aware of this trade in credit delay due to the package getting lost via Forums. I would be more than happy to help look into this for you. Please send a direct message by clicking the chat icon in the upper right
Trade In Credit and Monthly billing credit
Hello, I am writing to formally raise a concern regarding the trade-in credit I have not received due to my package being lost by USPS. According to tracking information, the package remains marked as “in transit” and appears to have been lost in Texas. I recently switched my service from T-Mobile t
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CLR526AGW, Thank you for reaching out and creating a new post. Xfinity Mobile Care offers protection for your mobile devices, helping you protect your investments. It provides accidental damage coverage, screen repair, back-glass repair, hardwar
Xfinity Mobile Care
My husband bought a new phone from Xfinity & is being charged $9.00 monthly for this Mobile Care. We did not ask for this & no one told us what this is. That's deceptive & we don't want this extra charge or service. How do we get rid of it?
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user_7vva06 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Order number: [Edited] - Deceptive Promotion
I signed up for a deceptive promotions from Xfinity Mobility for $40/month & no billing for 12 month. Xfinity started billing from November 2025. I reached out to customer service without any action and satisfactory answer. Anyone has similar issue and what do you do to get this issue resolved?
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Xfinity Lost My Returned $1,000 Phone and Now Charging Me Full Price – Platinum Member of 10+ Years
I’ve been a loyal Xfinity Platinum member and continuous customer for over 10 years, but I’m extremely disappointed with how Xfinity is handling a major issue involving my returned phone and trade-in. I returned my phone using the prepaid shipping label provided by Xfinity for my trade-in upgrade, w
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Customer Service
2. Verify the MAC AddressIf the MAC address on your account doesn't match the one on the sticker of your modem, the Stream app will never recognize the connection as "In-Home." - Open the Xfinity App and go to Account > Devices. Ok, there is
Cannot watch xfinity stream at home on home network
I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni
Question
@user_leedhk Our team can assist with getting your account wrapped up and backdate the billing if we determine the account has not been used since the equipment was returned. If you could please send me a DM with your first and last name along with y
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Cancel
Hello, I tried to cancel my Xfinity subscription over a month ago by going to a store. I returned the equipment, but I realized my cancellation hadn't been processed, and now I have a bill for over $200 and an active subscription. I can't cancel by phone as I'm abroad. What can I do?
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