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Thank you for sharing the screenshot of your bill with us @user_tdbu4n. The free unlimited line discount typically requires that you maintain a post-pay Xfinity Internet of at least 300 Mbps or higher. Since you cancelled your internet service, you m
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
Question
Thank you for your fast reply! yes, I disconnected my internet two days ago, on the same day $10 was added for my current cycle balance ( because I don’t have internet service anymore, which is understandable). However, I still had the free line dis
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
Question
Hello @user_3ftes1, just want to follow up with you to see if you were able to have your password concerns resolved.
Cannot Change Password
I have been trying to change my password as someone I do NOT want having access to my wifi was told my password. When trying to change it through the app, I get the "something went wrong" error and I cannot do it through the admin portal because it tells me I need to download the app. I am getting v
Question
user_qluc08, yes, this is possible. It's very important we do our best to keep the tech in the loop, as the placement of your equipment and new cables will be important.
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
Hello @user_tdbu4n did you recently disconnect your Xfinity internet account? This may be why you are now being charged for your mobile services. Depending on your agreement the free line discount may have been removed when you canceled your internet
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
Question
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
Question
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Customer Service
I am happy to hear that the issue was fixed. If you have any other questions or concerns on your account or service we are happy to answer them from here.
Xfinity internet support
Our internet and cable are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all. please respond with so
Question
It is possible that I can have Xfinity and this other isp at the same time right?
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
Good evening @user_1srlvz, and thank you for reaching out on our Community Forums to report the damaged utility box. We can get a ticket over to our dedicated local team to have this repaired. To get started, can you please send us a Direct Message w
xfinity support
Bad neighborhood kids have been repeatedly trying to lift the utility box (cover) off the service pedestal. The utility box is not firmly in the ground and wobbles. Yesterday, someone walked by the utility cover and tipped it over. My internet service dropped after the utility box tipped over, but i
Question
user_qluc08, I was able to place notes on the installation order, so we got you covered there. The service visits are currently $100.00 for the installation, which would include any new lines/cables needed.
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
Thank you for posting on our community forums, user_6ev77p. I am sincerely sorry to hear about the activation issues you've been experiencing. We want to help. Have you tried all coaxial outlets in the household?
Xfinity gateway setup Issues
I’m trying to setup a Xfinity Gateway, and made sure the cloax cable and other cable are both connected properly, setup my account, and done everything else correctly but when I go to activate it, it goes through the five minutes, starts glowing solid white, then turns red while trying to connect. H
Question
No. It wasn’t. The tech fixed it.
Xfinity internet support
Our internet and cable are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all. please respond with so
Question
xfinity support
Bad neighborhood kids have been repeatedly trying to lift the utility box (cover) off the service pedestal. The utility box is not firmly in the ground and wobbles. Yesterday, someone walked by the utility cover and tipped it over. My internet service dropped after the utility box tipped over, but i
Question
•
Customer Service
Another question I have is how much will it cost to run a new outlet? Also how do I leave a note for the technician?
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
user_qluc08, the tech does have equipment that can detect signals, but they could assume the new installation would be a swap from your current provider. It'd be really important to give them a heads-up when they arrive. We can also leave notes for t
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
Good evening user_haocx1. You have reached the right team. We will be happy to assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associate
U.S. Based Customer Service Phone Number
I have spent several hours on the phone and at the Xfinity store in Colorado Springs. I have been transferred to every possible department within your company and my problem is still not solved. I want to speak to someone in the United States who can actually fix the problem and help me get into my
Question
The email worked fine for me. Clicked the link and it took me to Disney +, which once I logged in activated ESPN Unlimited. Not sure why I need it, but there is certainly some game will happen on it.
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
Question
Would the tech be able to tell if the coax cable is already in use?
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
Question
Thank you for your fast reply! yes, I disconnected my internet two days ago, on the same day $10 was added for my current cycle balance ( because I don’t have internet service anymore, which is understandable). However, I still had the free line dis
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Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
Question