Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (442.7K)
Xfinity Scam
I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity k
Question
•
Billing
@BruceW I want to thank you for your help! I went ahead and installed the Unifi UCI and I am not getting any drop outs full speed that I am paying for. I’m also happy that it integrates with my Unifi network. I’m surprised xfinity didn’t adv
Are these levels ok?
Cable Diagnostic Status: Good Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. Internet Access: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic Info Frequency start Value This
Question
MacLady, You are correct. Through the migration process to Yahoo Mail, you will retain your @comcast.net email address and all existing messages, folders and contacts. You will receive proactive communication about the upgrade, including invitations
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
I was referring to the page where you set up the other 7 email preferences as to what access they have. I also wanted to delete one for a family member who no longer lives here. That's what I meant by 'controls'. The page was not available that day
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
user_67pu75 Thanks for reaching out today about your payment plan issue. This certainly isn't the experience we want for our customers, and if you still need assistance we are happy to help get this resolved for you. Can you send us a direct me
Absolute disgrace of a company
WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would
Question
@XfinityAngie What would this chat be for? Also I don't need directions on how to open a chat.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
@XfinityAngie Well that makes absolutely no sense. Maybe there should be a better explanation of what is to be done. For example, when Verizon stopped doing email, they had my Mom log into AOL.com but her email address was still @verizon.net In fa
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
Absolute disgrace of a company
WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would
Question
•
Customer Service
I don't necessarily like Xfinity webmail either, (tech people don't use webmail) but I have been so busy with tech stuff I didn't seek out mail programs but in the future I will if they are going to shut it down... as I will be forced.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
For some reason this page was unavailable the day I was looking for it. I certainly know which is the primary ID as I've had it for almost 30 years. Sigh.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
Oh brother. No, not folders. I am referring to my other 7 email addresses that are important as they are being used for important things and I have had them for years. I had better be able to keep those. I can't tell you the disaster it would be if
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
Thank you for all this very helpful information. If I am keeping my @Comcast.net email address, what is the simplest way to preserve my Comcast folder structure in Yahoo? Will this migration tool work for me? Seems like the comment is th
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
Good Morning, @user_8b978a! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I would be more than happy to help with getting a return box with a label shipping label sent to you. Can you send us a DM to get started
a return ticket for equipment. There is no UPS store with in 50 miles , I need a call tag to pick up this equipmenet.
I need to return equipment & there is no UPS store with in 50 miles of me. I need a return authorization tag to take to my local shipper so I can sent this equipment back.
Question
I want to ensure everything is properly scheduled and do appreciate you for reaching out to us. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
down cable wire
I have a cable wire across my driveway. I have been calling for days now and nothing. I need to at least get my car out. Can I drive over it?
Question
a return ticket for equipment. There is no UPS store with in 50 miles , I need a call tag to pick up this equipmenet.
I need to return equipment & there is no UPS store with in 50 miles of me. I need a return authorization tag to take to my local shipper so I can sent this equipment back.
Question
•
Customer Service
Good morning @Lemons26, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Because we are a team that works over the medium of social media, we don't call customers, but anything that cane be done over the ph
Hey
Why can’t I never get through to talk to anybody I don’t understand no way they always busy I’m trying to get my services back on
Question
JWBeaversII This should help with sending us a direct message through our Business Forums page. To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this
Comcast Business Mobile to Xfinity Mobile Phone number transfer
I began the process of moving my Comcast Business Internet and Mobile to Xfinity residential on 9/30/25. The installer came out and hooked up my Xfinity internet hardware on 10/3/25 and left the Comcast Business hardware hooked up as well. When I originally spoke to the Xfinity Mobile CS agent, he s
Question
@user_81ydqm Thanks for reaching out to us, the information that @BruceW provided should help you to be able to have another phone line in your home.
XfinityOrlandoM
commented
5 hours ago
to the conversation:
0
0
Second Landline Phone
My dad has a landline through his xfinity account. He has a special Clear Caption phone (for hard of hearing) plugged into the modem in the living room. We would like him to have a second phone, does not need to be another clear caption phone, in his bedroom in case of an emergency. How do we do thi
Question