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Hello @theguru1974, Thank you for reaching out! I would be glad to take a look and see if we can get them reactivated for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Messa
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
Question
My Peacock is working now as the Xfinity support team submitted a ticket on my behalf to unlink my Peacock to my old account.
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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I have the Samsung calendar that came on my android Samsung phone. There are 2 out of 8 recipients that kick the invite back to me. All others go thru to recipients.
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
Question
I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.".
Service was shut with no warning letter
Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can
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I did that for 2 of my TVs, I have a third TV that needs to be replaced so I just went with the remote box. I may revisit that later. I have other TVs in the house (garage and exercise room) where I just use Roku boxes.
Trying to activate new 4K boxes
I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway
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Accepted Solution
Good evening @user_f0i5hi! I know moving can be stressful on its own, and worrying about missing cords and TVs that aren’t set up is the last thing you need. I can certainly assist with scheduling a technician visit, so they can properly hook u
Cable issues
I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing,
Question
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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Customer Service
Well it appears that there is no one that wants to respond, if you want a chance to rectify the situation, customer service can reach out to me, im not going to do the wait forever for no response.
Sh** show
I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show
Question
Can somebody help me please?
Service was shut with no warning letter
Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can
Question
Well I can certainly appreciate that! This does sound more like a channel specific than something larger with the Stream App, especially during live sporting events or other related programming. Since the Xfinity Stream App works through both TV and
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Accepted Solution
Cable issues
I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing,
Question
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Customer Service
Service was shut with no warning letter
Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can
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Billing
TY. That is all I can see as well.
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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No. I just checked all those sport channels and have no issues playing them. We have not experienced it with any other ToGo channels either. We have watched sport events on the core channels off our antenna. Of note, I did record o
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
Question
very slow internet why?
Please update your internet program, very slow internet these day
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Your Home Network
Good evening, @user_1f4zxc! I am happy to look further into the payments and refund. Refunds can take 4-6 weeks to receive when it is coming from your internet account. The process is a bit different from a mobile payment refund. The mobile accounts
Ridiculous service
We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve
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Ridiculous service
We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve
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Billing
Hey there, user_q4q25z! We appreciate you reaching out to us on our XFINITY Community forum. We understand your time is valuable, and this is never the onboarding experience we wish upon any of our valued members. We would love the opportunity to hel
Sh** show
I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show
Question
... Is this correct or bogus? It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
Question
Good evening @user_kwb4l6, and thank you for reaching out on our Community Forums with your concerns regarding with your bank calls being blocked. To confirm, are you using Xfinity Call Guard or Spam Blocker?
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Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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