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retention
I have seen posts on here regarding direct messaging someone about retention offers. I have seen a competitors pricing that is much lower and would like to talk to someone about matching it. How do I do that? I've already tried customer service on the phone and they had no retention offers. Thank yo
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Your Home Network
Poor communication by a manager and agent
I called regarding my issue with mobile service as i was getting charged more than i was told and i wanted help but the agent jannet who was no help and her manager on back end straight away said we dont help and dont provide any credit and made me a lair . I told them to listen to my previous calls
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Customer Service
Already activated new modem?
Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w
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Xfinity App
I have and it did not work.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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XFinity cable down laying across the roadway.
Xfinity cable down, laying in roadway by [Edited: "Personal Information"]
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Customer Service
Hello @user_pkaacs Sorry to hear your service was down for the full day. When it comes to service interruptions you can request credits following the steps in the link above post by @XfinityAngie. Let us know if you have any issues requesting the cre
Outage compensation
Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our
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Thank you so much for this additional context, user_58e1ma. On the comuter and TV, what messages or errors are you seeing? Will the Wi-Fi connection drop entirely, or just be slow? What self-troubleshooting steps have you done? WE do have amazing res
Why is it impossible to get someone on the phone?!!!!!
I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi
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Working from home. Internet was out for full business day.
Outage compensation
Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our
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zangtum Hello, I just wanted to follow up as we received a reply from our Membership team regarding the Apple watch promotion. The Apple Watch promotion is available to Xfinity Mobile customers only, the reward does not show up for non-mobile custome
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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@XfinityThomasC My wifi keeps going in and out, forcing me to constantly reset. This is on the tv and computer. The connection has always been substandard but its worsened after Xfinity did work in the neighborhood a couple of months ago. Trying to
Why is it impossible to get someone on the phone?!!!!!
I am so close to canceling my service with Xfinity. This has to be the absolute worse customer service experience. The AI bots keep "troubleshooting" the same issue with no resolve and when you request to speak to customer service and/or schedule an appointment with a technician, they start again wi
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X-Class availability & XB10 in Kissimmee, FL (34743 / 34744) + local store question
Subject: X-Class availability & XB10 in Kissimmee (34743 / 34744) + local store question I’m trying to find out if the Xfinity X-Class internet tiers are available at my addresses in Kissimmee, FL (ZIP codes 34743 and 34744). From what I’ve been reading, it seems like X-Class may be the only way for
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Accessibility
I'm glad to hear that using the VPN has helped make your connection more stable @user_obytoj. To confirm, are you experiencing connections issues on any other devices or games?
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
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Thanks for the update, user_wybarh! Sorry to hear about the cost to get around your security software, but I'm glad to hear you were able to regain access! We're more than happy to help in any other way if you need us!
My cybersecurity software will not allow me to access my account. My bill is due this week.
My cybersecurity software will not allow me to access my account. My bill is due this week.
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So I have been using Nordvpn and my connection is more stable and it looks like it is cutting my ping in about half. seems like a comcast server issue or routing issue to me, but Im not expert.
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
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Hello @Nicadolphins thank you for reaching out on our community forum. The storm ready Wi-Fi equipment would fall under the 1-year limited warranty now. Did you by chance fill out the returns and warranty replacement form attached in this link? Retur
Unable to returned equipment purchased through xfinity
I purchased Storm ready wifi wifi xtender with xfinity and it only worked for a few weeks last year in march. I been trying to returned equipment for a year. Customer service keeps sending me to corporate store and corporate store sends me back to customer service and they don't assist
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Hello fellow XER10 user, I feel like we're a rare group. I can personally confirm that without splitting bands, my printer has been able to connect. Let's try splitting those bands to see if your printer has an easier time latching onto that 2.4 GHz
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
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@XfinityRay My IT guy fixed it. It cost me $300 to access my account.
My cybersecurity software will not allow me to access my account. My bill is due this week.
My cybersecurity software will not allow me to access my account. My bill is due this week.
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Hello @user_qemp0w, thank you for reaching out on our community forum! It is true that you must have x-class services to get an XB10 gateway. X-class services are still in limited areas, but I can check for you. I would love to look into all of your
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X-Class availability & XB10 in Kissimmee, FL (34743 / 34744) + local store question
Subject: X-Class availability & XB10 in Kissimmee (34743 / 34744) + local store question I’m trying to find out if the Xfinity X-Class internet tiers are available at my addresses in Kissimmee, FL (ZIP codes 34743 and 34744). From what I’ve been reading, it seems like X-Class may be the only way for
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