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Conflicting information from agents

I’ve been a Comcast customer for almost 10 years, and unfortunately I’m extremely disappointed with the service I’ve received recently. To summarize the issue: I had been paying $55 per month for internet service until March, when my mobile discount expired and the price increased to $95. Before the

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Customer Service

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I've been experiencing this same issue when trying to stream shows on Paramount+. To confirm, I can watch Paramount+ shows on my Amazon FireTV, Apple iPhone, and Apple iPad without a single issue.I have replaced my internet modem/router AND the Xfini

user_ipin8f

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14 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Hi @user_8lcta5, Thanks for creating a post regarding this concern. Rest assured, we make your privacy our top priority! Please review our helpful document about your privacy, https://www.xfinity.com/privacy. Additionally, not only do we protect your

XfinityMelinda

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14 hours ago

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Scammer called me with all my information-data breach?

I’ve been getting phone calls ever since I received my new device. They’re claiming they’re from Xfinity. They have my Email, my address, and know that I got a device almost down to the very week that I ordered it. Oh, I am aware of the scams, and The first few times they called they claimed that I

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Request to Cancel Internet Service [Edited]

Hello, I am contacting you to formally request the cancellation of my internet service. I have attempted to do this through the website but was unable to find the option. Account Details: Name on Account: [Edited: "Personal Information"]Service Address: [Edited: "Personal Information"]Account Number

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Customer Service

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why is it a giant hastle to access our comcast.net emails?

user_1pz05l

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15 hours ago

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Comcast.net email

How do I access my comcast.net email

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Hey there @user_rs8qjo, I'm sorry for the stress and frustration you and your family have endured over the past year. Losing an eight-year history with us is truly distressing, I completely understand how overwhelming it is, but you have definitely c

XfinityQuemekia

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15 hours ago

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Billing

So over a year now i have been dealing with this company (Xfinity) telling me they could not find my account and still i would still make payments to keep service, at the end of last yr specifically November 2025 i updated my daughter phone and bought my baby girl a tablet….on top of that my sister

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user_cvrwtg, Thank you for reaching out. I hope all is well : ) The MG8725 should be able to get the full speeds with your plan based on the approved modem list. Are you using a standalone personal router along with your device? Are you testing

XfinityVianney

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15 hours ago

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Not getting 1.1GB with new Motorola MG8725 modem

I’ve been chatting with Xfinity support for hours and keep getting conflicting information and very unprofessional service. I bought a Motorola MG8725 modem because it’s listed as a compatible third-party modem on the Xfinity website. At first I was told it just needed to be re-provisioned and that

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@XfinityRoberto​ yahoo is an very inferior mail interface service if this is any indication of comcast's commitment to quality/customer they need to seriously rethink their strategy.

user_20ip0l

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15 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Thank you for confirming that information @user_scgqci. May I confirm what type of smart TV you are using? Have you also tried checking your TV’s main settings menu under "Accessibility" to ensure closed captioning is turned off at the system l

XfinityAlyssaA

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15 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Hey there, user_gtrp3y! Thanks for posting on our XFINITY Community forum. We would not want you to lose your Comcast email either. Have you tried resetting your password here at xfinity.com/password?

XfinityNatalie

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15 hours ago

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My comcast email

I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.

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I am not experiencing this on other apps and everything is up-to-date. I do have an Xumo box and smart tv.  Just doesn’t work on peacock app.

user_scgqci

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15 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Scammer called me with all my information-data breach?

I’ve been getting phone calls ever since I received my new device. They’re claiming they’re from Xfinity. They have my Email, my address, and know that I got a device almost down to the very week that I ordered it. Oh, I am aware of the scams, and The first few times they called they claimed that I

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Customer Service

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Billing

So over a year now i have been dealing with this company (Xfinity) telling me they could not find my account and still i would still make payments to keep service, at the end of last yr specifically November 2025 i updated my daughter phone and bought my baby girl a tablet….on top of that my sister

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Billing

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Hi there, @user_k0mg8s! Were you able to follow the steps in the link @EG provided to unpause the device?

XfinityRay

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15 hours ago

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Paused Ipad

I inadvertently paused my friend’s iPad on my Xfinity account. I did not mean to do that. I want to get her back on. Please help me thank you

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Hi Komei245, Thank you for reaching out. I understand how incredibly frustrating this has been, especially after weeks of multiple tech visits and no clear resolution. I'll be glad to dive in further, so we can work to get this sorted out. You stated

XfinityVianney

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15 hours ago

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Connectivity Issues (Quality) and Poor Customer Service

Since the February 23, 2026 upgrade in my area, my cable service has been unreliable. Despite multiple reports, restarts, and fathom escalations beginning on February 28, along with repeated promises of account adjustments and package offers, no issues have been resolved, and consistent service has

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I am incredibly sorry to hear about the runaround you’ve experienced over the last month. To be promised a credit five times, take two separate trips to the store on your lunch breaks, sounds frustrating. I'd feel the same if I was in your shoe

XfinityQuemekia

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16 hours ago

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I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke

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Same thing here. By me s26 ultra. Won't connect. Xfinity says it's carrier locked lol. Kinda makes me wants to switch to [Edited: "Soliciting"]. Checked with [Edited: "Soliciting"] already. They will allow it instantly.

user_3ds4e8

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16 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

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To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in

XfinitySeth

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16 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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Hey there, Zeroneight! Thanks for reaching out to our XFINITY Community forum. We are sorry to hear that you are experiencing this issue as well. Does this issue occur when you are trying to send large attachments?  

XfinityNatalie

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16 hours ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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Hey @user_tgxlf4, Thank you for visiting our official Xfinity Forums Community support page. Our support for third-party email clients are limited, but we can provide you with the settings needed for our Xfinity Email service. We recommend visiting o

XfinityDemitrius

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16 hours ago

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Email on IPhone deleted and readded now won’t synchronize help

I had to read my email to my iPhone. I cannot set up the impap. When I go to enter my email—-other is no longer an option. I am so frustrated. I cannot get to impap it will not accept it from the pop section. Please help me out.

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