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A la Carte channels
What are you making us pay for channels we do not watch or for content with which we do not agree? You are making me subsidize channels that would not be able to stand on their own. I never watch hallmark for instance yet I am having to pay for it. Allow us to buy only the channels we watch no more
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Channels and Programming
Hi there @user_3063bl I am so sorry to hear your TV is stuck on that 'Let's get your entertainment back up and running' screen. I know how frustrating it is when you just want to relax and watch your favorite shows. Have you tried restarting yo
Xfinity will not turn on on my tv
I can’t get my tv to work despite it saying I’m connected. The message keeps saying “Let’s get your entertainment back up and running”
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I was told the same thing - the only gateway offered to get the 2 gig service is the XER10 "Brick" because everything else only has 1 GIG ports on it. XER10 "Brick" is the only one with a 10 gig WAN port. Its a vicious circle - almost worth do
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Customer Service
Why does nothing work on the website? Can't pay my bill here or on the app, and can't get anyone to respond to me in the chat support. This is the worst support for customers I've ever seen and all I'm trying to do is give you my money. LOL
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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Unable to stream on my tv a special deal from xfinity for Netflix Peacock and Apple TV for $15 per month
Why is this happening? Deal was supposed to be good for at least 1 year!
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Sign-In and Account Management
I am having the exact same issue, and I did send my trade in phones in separate boxes so they cannot use that as an excuse. Based on the number of other complaints on the internet, I truly believe that this is not only intentional on their part but
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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I have not yet received it, or a tracking number ?
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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I requested twice, once in November 2025 and again in December 2025.
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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Xfinity will not turn on on my tv
I can’t get my tv to work despite it saying I’m connected. The message keeps saying “Let’s get your entertainment back up and running”
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Customer Service
@XfinityAldrik I was able to chat with Customer Support through that DM. The first agent that helped me was very nice and said they would be willing to put in a ticket for an extender if they were able to complete troubleshooting online, however, I
Wifi signal at home is poor
Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When
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XFINITY STREAM ISSUE
I am logged into my girlfriends in home WiFi and XFINITY stream is saying I’m not connected to in home WiFi… this is preventing me from watching the playoffs.
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Xfinity Stream App
Thank you so much !! Feel better already hearing your experience.
Will Email Export Overwrite
apologies upfront - not a simple scenario. background : using the same coax for internet for 25 years and email address for 17 years. I have emails going back to 2008 when Comcast bought previous operator/ISP. My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old f
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user_9cc1e3, thanks for reaching and sharing your concerns. I totally understand how you'd feel especially wanting to see your recording when you need. I see you have taken the basic troubleshooting steps and that is greatly appreciated. I'd like to
New 4K X1 Box failing to sync Cloud DVR recordings - Works on Stream App only
I am looking for assistance with a persistent DVR syncing issue on my main 4K X1 box. This is now the second box (including my previous non-4K model) to exhibit these exact symptoms, and I am hoping to find a solution. The Problem: My Cloud DVR recordings are perfectly visible and playable on the Xf
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user_2nlz4g thank you for using the Xfinity Community Forums page to reach out. At the end of each year we do have rate increases that can sometimes occur for various products, features and services. This will be outlined in your monthly billing stat
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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There is balance that must be found within it all. Our teams do their best to smooth out increases that may be needed across the board. These increases are not preferred, but allow us to develop new equipment and make sure our customers continue to h
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Internet speeds much lower than plan
I am subscribed to 1 GB plan and purchased a new modem and a new router to accommodate this plan. From my independent research, these devices should sustain close to the speed supposedly being delivered by Comcast. However, I am still receiving same speeds on devices as before the upgrade (averaging
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I guess no one actually works here.
user_vghrog
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make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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