Xfinity Community Forum

Thank you for confirming that information @user_qf1dns, and for trying those troubleshooting steps-we appreciate it. To help narrow this down, are you experiencing issues connecting with any other devices, or is it limited to just the printer? Additi

XfinityAlyssaA

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15 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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My Comcast’s.net email has not migrated to my Yahoo email. Why?

user_sqju9a

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15 hours ago

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comcast.net

why can i not access my comcast.net email

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Hey there, @tm007, thanks for reaching out through Xfinity Forums regarding your line issue. We would be happy to get the line concern resolved for you. Can you please send us a Direct Message with your full name and your full address? To sen

XfinityJeniece

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15 hours ago

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Service Line Issue - Xfinity Support Options

I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the

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The 2026 NFL Schedule release is tonight and we get <Edited: Language> by not having the NFL Channel......Xfinity is charging outrageous fees and our bills keeping going up and up w/o any say on the matter. They can say to call them and discus

user_1tr2m9

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15 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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alanjames1775, I don't have a way to expedite the existing order. This current ticket is the best path toward a resolution at this time.

XfinityVianney

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15 hours ago

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Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

Question

Service Line Issue - Xfinity Support Options

I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the

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Customer Service

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Excellent news to hear, @reuahj! The new modem will work reliably to get you the fastest speeds! You can use the handy Xfinity app to control the modem and connected devices. You can pause a device, set usage limits, and more. This link shows how to

XfinityRay

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15 hours ago

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Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

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I am unable to connect. When I run a network connection check I get a Fail on MAC Address Filtering. Using my Epson App it indicates it is connected to WiFi. I have taken the printer back to factory setting and gone through the set

user_qf1dns

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15 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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@XfinityVianney It seems the main problem is that once this ticket is created, that no one can do anything about. Why have a system like that where it's the single point of failure in terms of communication? Get ahold of someone who contracts the pe

alanjames1775

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15 hours ago

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Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

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Who are you you aren't no expert cause if those channels don't come back you guys will be losing a lot of business guaranteed nfl channel & red zone channel best come back Mr expert!

user_gvqppm

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15 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Thanks for replying. Yes, I've read that article. when I try to activate using the website, I get through, the acct number/phone number prompt and I get taken to the page which lists all of my cable cards, including the one that requires re-pa

bfaz18

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15 hours ago

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Xfinity Service Cable Card UnPair/Re-Pair

Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema

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Thank you very much for the reply, I activated my new XB10 modem I had to call support and they redid the order and its working now at 1000Mb download and upload equal.

reuahj

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15 hours ago

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Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

Question

Remote issues

The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps

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Channels and Programming

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If you are an official employee, post a customer service email address. Because no one wants to deal with this lying company verbally.

user_7qgkct

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15 hours ago

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customer service email

I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have

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@XfinityVianney I am aware of the ticket already being open and that I "should" be receiving a call from your drop bury team. What I am asking, is if there is any way to expedite this process. I was told that the only way departments communicate eac

alanjames1775

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15 hours ago

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Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

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To those following.... had a back and forth with the team on the 1 on 1 chat. Was promised a call (not with a manager of course as they are apparently banned from calling customers) after 4:15 when I was off work. The "supervisor" on the chat

user_9zalio

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15 hours ago

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Complete incompetence

In 3 days, I've spent 6 hours on the phone and on chat trying to get someone with any level of competence to help me with my plan only to end up with missing channels and absolute refusal to allow me to speak to a real manager. I'm absolutely disgusted and am highly considering other options despite

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alanjames1775, Thank you for reaching out and creating a new post. I'm sorry to hear you had issues with the line, but I see we have a ticket open already. This is currently the best and fastest route for our local drop-bury teams to receive the

XfinityVianney

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15 hours ago

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Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

Question

Good evening @user_8he6mk, and thank you for reaching out on our Community Forums-we hope your move goes smoothly! Yes, you can typically keep the same internet package when you move, unless your current service is tied to a bulk or community agreeme

XfinityAlyssaA

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15 hours ago

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we are moving

can I get the same internet package at our new home?

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we are moving

can I get the same internet package at our new home?

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Customer Service

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It keeps asking for my password. When I send it says it is incorrect

user_rg4a85

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16 hours ago

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comcast.net

why can i not access my comcast.net email

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