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Error encountered when inputting birthday: "Unable to verify your identity. Check your details and try again."
Went through the process of getting on an xfinity plan for internet. Selected the various add-ons, and got to the stage where I was being asked for personal information. I input my birthday, and the error message "Unable to verify your identity. Check your details and try again." appears. I try vari
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Customer Service
Need an internet plan
I don't want to leave Xfinity but every time I call all they can offer me is the same price at $65 a month and cut the speed in half..I have been with Xfinity since the were Verto Cable! 40 years! I also have been with mobil since they provided it! They are telling me they can't offer me anything..I
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Customer Service
Hey @user_xl7bzj, Thank you for visiting our official Xfinity Forums Community support page. Are you still experiencing issues with the Last 9 feature? We are showing that most issues should be resolved now with a quick power cycle of the set-top box
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@XfinityVictor I am also having this issue where the ms will skyrocketed everytime around 6 PM to 8 AM
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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@avpyoongi What web browser are you using? Can you try clearing cache/cookies as well as a different browser?
Unable to upgrade, due to no existing Lines
I have 1 line, with 1 device, that is available to upgrade and been paid off for more than a year. I login to my account, go to Devices, choose the only device on the account, which states is available for an upgrade, choose change or upgrade, then shop phones. Navigate to phone, choose upgrade, col
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Hello user_c4s08b, thank you for reaching out here in our Xfinity Community forum. We greatly appreciate you and your time. I am glad to hear you enjoy the photos, I find them kind of soothing as well. Sometimes just sitting with them cycling is nice
A note of appreciation (and a plea) for the X1 Landscape Screen Saver photos
I wanted to share some feedback regarding the "Entertainment Saver" screen savers on the X1 cable service. While I know many of these slides are used for network promos, I am writing to express how much I love the rotation of breathtaking landscape photographs from around the world. For a long time,
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Sending Comcast Email
Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and
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user_2up1kv Thank you so much for reaching out for help with your Xfinity mobile billing. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with you
Closed mobile account being billed & Refund from January never received.
This is the worse customer service EVER! I’ve canceled all services Jan 22 and am STILL getting charged for mobile. I’ve confirmed with multiple offshore and online chat people all accts are closed. In addition my refund of $225.87 has not been sent to me from JANUARY for my cable, internet and home
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Yup canceled 4 services in January & confirmed closure. Billing never stopped for mobile. Thankfully I shut that card down. But there is a balance showing online. I’m due a refund for my other services and am getting the run around have yet to se
Xfinity fraudulently charged me !!!!!
I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today
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@user_hwx2pi, Please check out Use Bridge Mode on your wireless gateway and Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app Let us know if that helps.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Want to download my xfinity email from their server to my pc using Thunderbird and it quits half way through
I want to download my email from xfinity server to my pc using Thunderbird and it quits half way through. It complains about a blacklisted Ip and when I call support they cant see it is blocked????
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It is greyed out on my computer and doesn't let me toggle to bridge mode. I think I have an XB6 or XB7. Do I need to swap to an XB8? That is what customer support said but that guy didn't seem like he knew what he was doing
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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user_qf1dns Hello, are you still having issues connecting to the printer?
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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I would like to can elbmy internet I returned te boxe
my name is [Edited: "Personal Information"] I would like to cancel my internet I return the boxe
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Customer Service
@user_hwx2pi Thanks for adding to the thread. What happens when you try to enable Bridge Mode? It is required to use your own router.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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skintime Hello, are you still having questions or concerns regarding the last button on your remote?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Xfinity is laughable. Bridge mode does not work and I can't get my new router to work with my Eero
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Worst customer service ever
This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme
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Customer Service
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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I too wish I had not transfer to Yahoo. It is not what it claimed to be. Biggest regret. Now were stuck with Yahoo. Please somehow let us switch back.
LakeTahoe222
commented
15 hours ago
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Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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