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Security system
If I cancel my security service will I be able to arm it still and will the alarm sound
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Devices and Equipment
Thank you for your feedback, Bellatone. Glad to read it's good to go.
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
Question
... How do I expand Compose section of email page while keeping folder panel visible. ... On some systems (I'm using Firefox on a Windows desktop and using a mouse) the fine line between the folder pane and the rest of the webmail window can be dra
Email page
Email page set up. How do I expand Compose section of email page while keeping folder panel visible. Folder panel is overtaking page
Question
✅ Good to go as of 8pm EDT, here in western Massachusetts!!! At least for now, anyway, and I didn’t need to do “that” type of system refresh. Brad: I’m an engineer (like I already typed) so I already knew it wasn’t coming from my end.
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
Question
Hey there, @user_glt597! Thanks for bringing your account concerns to our attention. We can certainly look into this for you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a vio
Xfinity Support
Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.
Question
Xfinity outage
Hello, can someone please assist with my internet? Our internet has been out for days with no resolution timeline provided.
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Customer Service
Email not working on iPad
I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!
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How can I get Xfinity to stop allowing unknown people to make changes to my account
I manage an account for my elderly grandmother. I have twice in the last few months looked at her bill and found that new equipment was ordered and she was being charged for unreturned equipment. I have not made these changes, she has not made these changes. After the first attempt I added additiona
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Customer Service
Hello @STGrajewski and thank you for posting your question on our Xfinity Community forums! If you are using a web based email client such as the original Xfinity website client or the new Yahoo based client for comcast.net emails, the size of
Email page
Email page set up. How do I expand Compose section of email page while keeping folder panel visible. Folder panel is overtaking page
Question
Xfinity Support
Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.
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Billing
Hi User887, thanks for taking the time to post here on the community forums! I'm sorry to hear that your service has been out as long as it has, and that your area got hit by the severe weather in the area! Depending on the damage to the area and our
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
Question
Repost
I’m going to repost this one, face box, instagram, and more. Very frustrating that no one has contacted me about my schedule appointment. It’s been over an hour. I took time off work and nothing.
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Devices and Equipment
I phonewifi password
I Phone won't connect to Xfinity, My Network. Change password Unable to join . It's an I phone 16, unable also to wireless connect
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Your Home Network
Terrible service
I had a scheduled appointment and no one showed up or has called to give an update. I feel lied too and so should you if you are given an appointment and no one shows up. i am still paying for WiFi that I can’t use. I should be paying for WiFi that doesn’t work and no one to fix it as scheduled by x
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Devices and Equipment
Hi there @user_cattery. Our team can submit a ticket to have your address updated. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Si
Wrong address
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
Question
Hello there @user_59k3uq please be positive that website is displaying the same username that you are entering on your tablet before troubleshooting. Just one last double check before troubleshooting please.
XfinityDuron
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Email not working on iPad
I suddenly cannot get email on my iPad or iPhone. I get an error message saying i need to put in my user name and password. I know the user name and pw I enter are right as they work on the Xfinity website. Help please!
Question