Xfinity Community Forum

Being charged for a cable box

I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaki

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Devices and Equipment

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I think their customer service strategy is to just sit in silence and hope the awkward silence will get you to hang up and if not they will when they realize you wont. It is so unbelievably bad.

user_f7c37c

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10 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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@XfinityAirelle @user_p4ypsf @XfinityAirelle Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team;

EG

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10 hours ago

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public forum posting

Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up! 2:06 pm I can't affordthis type of plan and xfinity fails to honor my original plan that does

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Will we get these channels back ever? What is the recourse to the customers when we lose channels we paid for?

user_f7c37c

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10 hours ago

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Status of scripps channels

Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.

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Thank you @user_shyfts for reaching out to us on our Community Forums regarding the BravesVision channel—we appreciate you checking in. BravesVision airs on channel 1254 for customers who are in an eligible market and subscribed to an eligible

XfinityAlyssaA

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10 hours ago

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Bravesvision

Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks

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Xfinity has proven to me time and time again that no matter what they say on the phone if you don't get it in writing in an email or something it will never be done. I lost all faith they will follow through with their promises.

user_f7c37c

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10 hours ago

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H

Outside cable never buried reported atleast 6 times now

Ive built my home and been in it since December 2022. There is a huge xfinity cable that was never buried and ive reported this MULTIPLE TIMES. I NOW have a 1 year old and 11 year old and this wire is next to a pond in my back yard. This is a HUGE SAFETY RISK. How do we get this resolved I am to the

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If you are lucky enough to get a person on the line and not just be hung up on over and over again by the robot. And this is the best they can offer. I have honestly never seen such a drastic turn to such terrible customer service. Usually takes year

user_f7c37c

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10 hours ago

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Why you guys still insist on indian poor service?

I always have issues with your support and I always get a retaliation after a call or chat, either they use xfinity systems to push me tons of sms or powercycle my modem many times.

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XB10 gateway

is this product available?

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Customer Service

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The fact that they provide such terrible support and then start to remove major channels from packages is truly braindead. I bet they get bought out within a year on the cable side. All they want is new mobile customers no care is given to the intern

user_f7c37c

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11 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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No I open the Xfinity app when they happen and it reports "No outages in your area"

user_u1gfkl

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11 hours ago

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Frequent outages

My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?

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Just have the name added to the bill

user_x8xkfk

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11 hours ago

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Xfinity Support

My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.

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The virtual agent just hangs up on you constantly and will not connect you. The only way I have been able to connect to people is tell them I have a billing issue. They are all to eager to connect you to a human when they think you might be paying th

user_f7c37c

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11 hours ago

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Frequent outages

Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I

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@user_ts1y0n Our team can take a closer look at your account to see what has been going on with your connection and service lately. If you could please send me a DM with your first and last name along with your full-service address, we can get starte

XfinityBradM

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11 hours ago

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Frequent outages

Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I

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Thanks, @EG! Hi there @user_x8xkfk, thanks for posting here today. Are you looking to add your spouse to the account as an authorized user or just have the their name added to the bill?

XfinityRaf

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11 hours ago

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Xfinity Support

My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.

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Update after being on the line with someone finally for about 45 minutes and requesting an email confirmation for the changes that were made on my account because they never follow through on what is said on the phone so I wanted it in writing and I

user_f7c37c

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11 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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Are you trying to imply that the website isn't horrible for some people? That some people can actually get things done the first time they try? That they don't end up in infinite loops? That they don't wait 30 seconds for a link to open? Because I'd

12xuser

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11 hours ago

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Website

Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve

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I will be checking back periodically to see if I get a response or any information for future xfinity clients to understand how to actually talk to a human on the phone when its needed.

user_f7c37c

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11 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Xfinity Support

My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.

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I'm canceling my service if I can't watch the masters

user_jt6657

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11 hours ago

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CBS

Not getting cuz ur disagreement with CBS

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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Frequent outages

Hello, I am inquiring as to why there are so many internet outages in my area. I call the 1800 number, but I am the virtual assistant won’t let me talk to anyone. It seems these outages are becoming more and more frequent. Supposedly, Xfinity upgraded their equipment. If this is true, then why am I

Question