Xfinity Community Forum

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Sure, I'll do that tonight when I get off work. Thank you for your prompt response! Have a nice day. :)

tj4949

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11 hours ago

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T

Extra Charge for Previous Address's Cable Box

Hi everyone, I sent some messages a long while back trying to troubleshoot some things, but I didn't follow the protocol here and kind of gave up on them. I apologize if I was off-putting or negative back then, I was frustrated, but I apologize for any disconcerting demeanor. - Anyway to the present

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@XfinityJosephA are you a customer relations executive? if not what is your title

user_io9qe9

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11 hours ago

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overcharged twice

this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu

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I am not receiving a good value on my Xfinity service. In fact as a good customer, I should be treated a lot better than this.

I feel I am overcharged for what I get. I’ve been on the fence with completely canceling your services. Now with Denver channel 7 gone, I’m completely over it. I’m not OK with it, I’m not gonna switch back-and-forth from an Antenna and back to cable every time I wanna switch a channel. This is ridic

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Customer Service

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Network not able to be found

We have done a hard reset on our main tv and are unable to find the network.

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Customer Service

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user_io9qe9 our team can help you with your subscription. Please send us a direct message, so we can take a closer look at your new plan, billing, and your Disney+ bundle. You can use the Direct Messaging icon at the top of the page to send your name

XfinityJosephA

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12 hours ago

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overcharged twice

this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu

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Thanks for leaving a response. I had tried a few things that I saw online and then I tried restart. But the final thing I needed to try was system refresh and that did the trick.

user_6qsf7n

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12 hours ago

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Code to change skip back and forward

This is weird. I just received a XG1v4-p dvr. I did the exit exit exit 0030 to change the the quick rewind and forward from 5 minutes. It's supposed to be 15 seconds back with the down button and 30 seconds forward with the up button but it is just the opposite. Unlike on my last box, it's 30 second

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@c.newborn can you check this support article here from Apple to make sure your email is set up correctly? It should help to make sure it's the correct mail server, ports and encryption for POP3 and IMAP settings.

XfinityThomasC

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12 hours ago

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CN

help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

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As far as I can see, all those wires in the upper left are not connected to anything and I can't see any Ethernet out of the Xfinity router. (Just a connection in from the EPON.) You might see if the building maintenance guy wants to put some

strega7

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12 hours ago

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Ethernet ports around apartment not working

Hi, I recently moved into an apartment at the beginning of the month. An Xfinity technician came out to set up the internet, and it has been working perfectly fine since then. I noticed there are a large number of Ethernet ports throughout the unit. In my den, I have my desktop/work area set up. I’v

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user_xukc6q Thanks for creating a post on our Community Forums. Unfortunately, our team here is limited with our access to assist with email issues like this, and would recommend speaking with our Customer Security Assurance Team, who has more abilit

XfinityThomasD

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12 hours ago

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IMAP Sync Error – Orphaned Folder “Lakewood Trace Court”

Hello, I am requesting escalation to the Email Engineering / IMAP Backend Team regarding a persistent IMAP synchronization issue on my Comcast email account. I have an orphaned IMAP folder on the server named “Lakewood Trace Court.” This folder: Does not appear anywhere in Xfinity Webmail Is empty E

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Using Mac mail. I can/have logined in through Safari browser...

c.newborn

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12 hours ago

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CN

help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

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overcharged twice

this all began on march 3rd 2026. I noticed an increase in my bill before the end of my contract terms, so I called for an explanation. I never got an explanation but the representative almost immediately started discussing service plan options. I was offered a 5 year plan that included a disney/ Hu

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Billing

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Cancel service

I would like to cancel my service because I’m moving soon

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Customer Service

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Unable to login to my xfinity peacock acct

Recently moved and now I can't login to peacock with my xfinity rewards. Error message says I have a peacock acct with a different acct

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Xfinity App

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user_kh97ny Welcome to our community forum! Thank you for reaching out so we can make sure you receive the streaming box and start enjoying it right away :). How did you place the order for the streaming box?

XfinityEmilyB

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12 hours ago

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Streaming box

Where's my streaming box I never received it

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Expanding to Whitehouse, Texas wishes

We had Xfinity cable, Internet, and phones open until a few months ago when we moved to Whitehouse, Texas from Lakewood, Colorado. The service difference compared to what we have now I have no words for other than this really [Edited: "Language"]. I’m not sure where to start other than we are using

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Customer Service

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Hi there, @user_cb0vpt ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your service. Please be assured you reached the right pers

XfinityRichard

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12 hours ago

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Cancel internet service

I want to cancel my internet service now. I don't have time to call.

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Cancel internet service

I want to cancel my internet service now. I don't have time to call.

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Customer Service

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Their cut&pasted reply just confirms how they aren’t going to do a dang thing! No credits. No decrease in price due to decreased services. No regrets over lost customers. Greed over value. Already looking at multiple better o

user_jenrepco

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13 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Need NHK WORLD JAPAN free app on FireTV help to activate while watching

We, as XFinity customers, lost programming and channel 265 fully removed as of March 31st, 2026 from our NJ tv viewing area. Here in Ocean County, Monmouth County areas. We are truly bummed but have an inquiry to have an option to receiving it. The free app thru Fire TV viewing of all the programmin

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Xfinity App

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Email access

Cannot access email account

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Email

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