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Hi there and welcome to Comcast. Thank you so much for reaching out to to us regarding the two accounts you have. Now there is no way for you to transfer a DVR to another account. Once the account with the DVR gets disconnected, the DVR will stop wor
Merging 2 households-need to cancel one xFinity account-want to retain a DVR on one account
We are merging households and currently have 2 xfinity accounts at two different addresses. We will maintain one account and need to cancel the other. We'd like to retain the DVR from one account either by canceling that account and moving the DVR to the other or by retaining the account the DVR is
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Have extremely slow internet compared to what we pay for and cannot get any help from comcast
Our home internet is extremely slow. Pay for gigabit internet and usually only get around 50 mbps for a download speed. The modem/router has been exchanged for a new one and all of the cables indoors are good and not damaged in anyway. It's also extremely difficult to get in touch with any live pers
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Your Home Network
A new line is a number from another provider not from one Xfinity account to another. Per the phone that you did not receive I am showing in the notes the phone was credited. I am unable to speak to the newest account since I am unable to verify. You
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
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I do especially love that I clarified FIVE TIMES that I would not have to pay for the phone I never received, because the agents i had talked to OFFERED that to me, but now that is being ignored by the person talking to me now. Xfinity excels at one
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
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And when I Log in to HULU it's asking me to pay. Their should be a way to delete apps that we are not using.
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
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Someone finally has gotten back to me and has confirmed that everything I have been told is not really true. Everything we wanted to accomplish did not happen. I just have to buy a phone if I want a new one. I just have to accept the strange things o
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
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Valued long time customer
I was offered a promotion Sept 2025 to receive a free phone along with upgrades to my account. I was not told I had to pay off the phone but instead pay for the service for up to two years and then could either return the phone or keep it and add a plan. Upon numerous calls with long wait times and
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Customer Service
Have you tried uninstalling and reinstalling the app from your smart TV, and clearing any caches or cookies or data? You may also want to try doing a hard reboot on your modem by unplugging the power cord for 30 seconds and plugging it back in. &nb
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
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Customer Service
Greetings @user_4ywhg2, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. While we are always sorry to see a customer cancel service, you have come to the right place for assistance with this. Could you plea
Cancelling Services
I want to cancel my Xfinity services but do not see a direct message option.
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@XfinityBenny Samsung smart tv
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Need to cancel Xfinity internet service
I would like to cancel my Xfinity internet service. I have already tried chat support multiple times today without resolution, and I am unable to take a phone callback. Please assist with cancellation.
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Customer Service
Cancelling Services
I want to cancel my Xfinity services but do not see a direct message option.
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Customer Service
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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user_dgwvys I'm sorry to hear that you've been having trouble receiving the prepaid card and can understand how frustrating it would be. It sounds like you've gone through the correct steps to have the Xfinity Mobile team investigate this for you, as
sign in prepaid card scam
I wanted to see if anyone else has experienced a similar issue or has advice on how to resolve it. I switched my service from Verizon to Xfinity at the time there was a promotion offering a $50 prepaid card within 90 days of activation. That was in December 2025. It has now been over five months, an
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Hi user_t3a0xo! Thanks for taking the time to reach out on our Xfinity Forum regarding this phone/billing concern. We value you being a long-time customer with us, and please know my team is always here to support you. So that we can create a ticket
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Valued long time customer
I was offered a promotion Sept 2025 to receive a free phone along with upgrades to my account. I was not told I had to pay off the phone but instead pay for the service for up to two years and then could either return the phone or keep it and add a plan. Upon numerous calls with long wait times and
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