Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.8K)
user_bt5q06 Thanks for reaching out for help with your Peacock issue after activation. We would be happy to assist you with getting it working for you. Can you send us a direct message with your full name, name of account holder (if different),
Peacock Premium unable to work
I "activated" my peacock premium since I am a platinum member. It asked me to connect it to my peacock account, which I did. Nothing happened. I am now not able to use peacock, because it says I have to pay, and my peacock premium benefit on xfinity shows as "active". When I try to unlink it, it say
Question
@user_f1wozq I would love to take a look at the account and see what's happening with your accounts. Please send us a DM to Xfinity Support with your full name and address to get started.To send a direct message:Click "Sign In" if necessaryClick the
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
Question
unlimited service charged for extra use
I signed up for 2 years contract on February 03, 2025, for $63.00 per month unlimited data and surprised I received charges for the las 3 months with the total amount of $212.00 and the extra charges are for extra use of internet, I never have signed for limited service and anyways nothing have chan
Question
•
Billing
How do I know when it will disconnect when the email does not give me any date? When I had gone in store they had said I would not have to pay another bill except for my final but I still have an upcoming bill in feburary to continue the service
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
Question
Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
Question
•
Channels and Programming
I don’t understand trying to connect new box just sent to me
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
Question
after connecting through vpn and signing in, the issue seems to have corrected itself after login. now i am able to login on and off of vpn, it was a very strange issue. thank you for the reply.
Access denied on xfinity login
I noticed recently that I am unable to login to my account anytime I am on my home network. I can login utilizing a VPN or by switching my phone to 5G instead of wifi. I am under the impression my IP has somehow been blocked or flagged but I cant seem to get phone support to help. I also already res
Question
Unfortunately, I am a victim of the Free Ipad deceptive marketing plan. I also got scammed by an imposter acting as an xfinity agent and sent the ipad to a personal address. I would like to resolve this issue with xfinity (in writing) before taking f
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
Question
Accepted Solution
Hello, @user_gzcesq we want to help you get your gift card. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon.
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
Question
@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account cred
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
Question
Good morning! Thank you @user_7uznwi for taking the time to reach out about your billing concerns. Sometimes we see an increase when a promotion has expired and with any changes we will always send you notice on 1-2 billing cycles before the change t
why did my bill increase?
Good morning. My cost for almost every part of my xfinity bill has gone up. What happened?
Question
@user_s6in38 The bank asked her to put a passcode on her phone to secure it if lost etc. So no one can gain access to her banking info. She would have been the one to create the passcode, not the bank. If she does not remember it, Google "how to rese
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
Question
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
Question
•
Plan
Our team can help you with making changes to your account as well as getting you in touch with our awesome accessibility team @user_3jz0al here's a link with more information https://www.xfinity.com/support/articles/accessibility-services Can
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Question
Thank-you. Waiting for a response from customer service on how to proceed. Thank you again.
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
WiFi constantly loosing connection while play games
Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor
Question
Hello, @user_2uhim7 we can help! Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct messa
Shut off internet early before move
I put in a transfer to move services in a couple of days but my service was shut off this morning. Extremely annoying and frustrating that this is happening.
Question
Good morning @user_m9ovtj, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with your billing, but you have come to the right place for assistance with this issue. The
XfinityJeff
commented
19 hours ago
to the conversation:
0
0
unlimited service charged for extra use
I signed up for 2 years contract on February 03, 2025, for $63.00 per month unlimited data and surprised I received charges for the las 3 months with the total amount of $212.00 and the extra charges are for extra use of internet, I never have signed for limited service and anyways nothing have chan
Question