Xfinity Community Forum

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How do I send a Direct Message to you?

user_ie4f0q

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12 hours ago

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Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line

Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line Hello Xfinity Support, I need assistance opening a formal property damage reimbursement claim. An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground ele

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Hello @user_ie4f0q, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes

XfinityChelseaB

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12 hours ago

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Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line

Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line Hello Xfinity Support, I need assistance opening a formal property damage reimbursement claim. An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground ele

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Why is this so complicated

user_zcwnoh

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12 hours ago

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Braves vision add to account

How do I add Braves vision to my exsisting account

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Xfinity Lies, Horrible Customer Service, and False advertisements

I am shortly going to file a BBB complaint and well as false advertising complaints with both the FCC and the California Department of Justice Office of the Attorney General for fraudulent billing and deceptive advertising unless my situation can be resolved quickly. 1: Xfinity is advertising that 1

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Customer Service

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No longer compatible

Not compatible with android 11. Needs to be.

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Xfinity App

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Cancellation

Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can contin

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Customer Service

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DVR- I meant to type

kaccp

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12 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hello user_vtojbm, thank you for taking the time to join us in our Xfinity Community forum. We are happy to see you, and while I will be sorry to see you go, I am happy to assist you. To process a disconnect order, I will need some information we do

XfinityJeffB

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12 hours ago

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Cancel service

Cancel my internet service

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But I want DVD options

kaccp

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12 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Sure, we can definitely help with checking out options together! You can also see how Xfinity compares with other providers here: https://www.xfinity.com/overview and even check out how you can save by bundling: https://www.xfinity.com/learn/mobile/

XfinityEva

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12 hours ago

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Lower rate

I am looking for a better rate.

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Cancel service

Cancel my internet service

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Customer Service

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Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line

Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line Hello Xfinity Support, I need assistance opening a formal property damage reimbursement claim. An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground ele

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Customer Service

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No still need assistance with selecting a cheaper plan. Have received a better offer from another provider

user_yv1naf

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12 hours ago

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Lower rate

I am looking for a better rate.

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Good afternoon, @user_3cf0jj! Thanks for letting us know that you have a new debit card. I understand needing to get the debit card on your account updated. This link shows how to manage your saved payment methods, https://www.xfinity.com/support/art

XfinityRay

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12 hours ago

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Change payment plan

I have a new debit card

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ccyberface Thank you so much for stopping in for help with your new pricing after your repackage. We recently made changes to include more services in your base pricing line, an included tv box, DVR storage for the TV lineup options, and unlimited da

XfinityAmandaB

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12 hours ago

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Billing

I recently contacted you in regards to my Xfinity bill. An agent told me that she could take my bill, running around $350.00 down to $270.00 a month. Let me ask you, do you think that’s really a good deal? I don’t, I’ve been a customer for a longtime, & would think that you would take care of me. Ok

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Hey @user_yv1naf! We have excellent new plans that can help with that! Have you visited our Xfinity Plan Builder? We recommend starting there for our newest deals for you, just make sure you are signed in first. Depending on the services you currentl

XfinityEva

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12 hours ago

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2

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Lower rate

I am looking for a better rate.

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When is my cable getting buried

New outside cable installed over 3 weeks ago. Tech said another crew will come to bury it. When is my cable getting buried?

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Customer Service

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@user_yiw971 Thanks again for connecting with us here. I'm glad we were able to clarify the equipment was returned, and the credit applied. We appreciate you returning the Comcast-owned equipment. We'll be happy to have you back if you find yourself

XfinityLinda

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12 hours ago

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Returned equipment fees still present

I returned my equipment to a physical Xfinity store last week for an old, closed account. The store clerk scanned it and told me to take a photo of her screen because the account was archived, but the $400 unreturned equipment fee is still showing on my balance. Can an official agent help me force t

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user_5fnovs - I completely understand how important it is to handle something like a Power of Attorney smoothly, and I’m glad you reached out for guidance on this.At this time, POA documents can’t be uploaded directly through your on

XfinityThomasA

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12 hours ago

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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There can be various factors on the engineering side as to why any newer devices or systems may not be compatible right now as a TV being more powerful than the next doesn't always constitute a seamless transition between any app. That said, we are f

XfinitySeth

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12 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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