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Customer retention number
What is the number to speak with someone in customer retention?
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Customer Service
Sounds about right, I wish I kept track of the hours and money Xfinity mobile has taken from us due to the inability to handle device promos on our account. They never should have started doing mobile if they are unable to handle it. I have read so m
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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Email on iPhone
I can’t get email on my iPhone. Works in all my other devices. Keeps asking me to enter imap password and it gives me an error message each time. I’m using iPhone Mail app.
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user_3osi97 Good morning to you! Thank you for reaching out to us for help with receiving a return label I'm sorry that the site is causing trouble and not allowing you to print the label. I understand fully that you want to avoid any charges for the
return shipping label for equipment
I need a return equipment shipping label and i've followed all the links and they are not working... i don't want to be billed for this equipment or to continue my service...talking to customer service yesterday left me for frustrated than trying to find the label online and getting the links to wor
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return shipping label for equipment
I need a return equipment shipping label and i've followed all the links and they are not working... i don't want to be billed for this equipment or to continue my service...talking to customer service yesterday left me for frustrated than trying to find the label online and getting the links to wor
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Billing
@user_1dmj28 I'm still working on this issue- let me know how you make out!
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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Hey @user_s64cww , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience redeeming the code for Universal. I would be more than happy to offer my assistance looki
Universal code
I received a code for tickets and Also an email with the code I try to redeem it says code not valid
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Universal code
I received a code for tickets and Also an email with the code I try to redeem it says code not valid
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Customer Service
If I am paying for a sports package that includes NFL Network do I get a discount for the months that the NFL Network is unavailable? I mean, let’s be honest…NFL Network is the only reason to purchase that tier of channels.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hello @user_009017, thank you for taking the time to leave a post. Sorry for the experience you’ve had, and I completely understand why you’re frustrated. We want to help get this back on track and make sure your service change is properl
Terrible Customer Service
I have been trying to change my Xfinity service for at least 6 weeks now. First I got confirmation it was done, but it was not. When I chatted again, I was told there were technical issues. Next I was assured it would be taken care of, then the agent left the chat and did nothing. Today, I can’t eve
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@user_wjz4z9 Thanks for reaching out to us, we do apologize if we did not set the proper billing expectations on how our billing system works. Since we bill a month in advance, if you made any changes in the middle of your billing cycle the n
Is there 24/7 live agent to talk to and what's the telephone number
Wrong charge on next month's bill
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Thanks for clarifying I recommend also resetting your default Internet settings. By going to settings then clicking on reset settings, Then click on restore settings to their original defaults,
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
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Terrible Customer Service
I have been trying to change my Xfinity service for at least 6 weeks now. First I got confirmation it was done, but it was not. When I chatted again, I was told there were technical issues. Next I was assured it would be taken care of, then the agent left the chat and did nothing. Today, I can’t eve
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Customer Service
Thank you for the information @user_7plkms. Have you tried placing the order again after clearing cache and cookies?
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
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Is there 24/7 live agent to talk to and what's the telephone number
Wrong charge on next month's bill
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Billing
Internet
Service not working I just move and I told them to change my address
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Customer Service
user_ow8n70 Hi there! Thanks for using our Forums to write us and our team is here happy for the chance to connect with you. We know how important our internet connection is to our users and we are here to help to get this working properly. Is this i
XfinityJorge
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My internet keeps going out
Our Internet is working intermittently and we keep having to start The router
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