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Signing in
I'm having issues with my username and password to rectify my account. I can't call into my local office. It refers me to the online website and there's troubles with my password and username
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Sign-In and Account Management
Payment Extensions Not Being Honored
I needed to postpone my payment due to a car repair, so I reached out to a chat agent who offered to extend my payment deadline to March 3, 2026. I was thrilled about this arrangement! However, today, on my original disconnect date, my service was interrupted. I had contacted the chat support twice
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Billing
Need help Account reward Status
I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status. I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing.
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Sign-In and Account Management
Hey there, @user_jwb3gl. Thank you for allowing our team the opportunity to dive into your Xfinity Mobile concern deeper and find a resolution. If you could please send me a DM with your first and last name along with your full-service address, we ca
Ongoing Device Exchange Issue – Multiple Escalations Without Resolution
I am writing to formally express my deep concern regarding the handling of my recent device upgrade and exchange attempt through Xfinity Mobile. On Friday, February 6, 2026, I upgraded my iPhone SE to the iPhone 17 Pro. On Saturday morning, I returned to the Greenwood, Indiana Xfinity store to excha
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Hello, @user_flk9dr! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing a service interruption, and I'd love to help however I can! The best way for you to track real time upda
No response to outage
I am unable to get a service appointment for a tech to come out, check the service, and replace the modem
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No response to outage
I am unable to get a service appointment for a tech to come out, check the service, and replace the modem
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Customer Service
user_giv6z0 Hi tthere! Thank you so much for using our Forums and we are sorry to hear you had some issues with your device not working with a new carrier. Is this still ongoing? Please make sure to check https://www.xfinity.com/support/articles/elig
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
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Good afternoon user_40bu3r. We can certainly look into this further for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Returned phones but still charging me
Hello. I ordered some phones on Xfinity mobile online and I returned it, but they are still charging me and when I called to find out what’s going on they said they haven’t received the phones at the warehouse yet but when I tracked it, it did said delivered but unfortunately, I lost the tracking nu
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I just sent all this in Direct Message with copies of the invoices since September: You've been robbing me since September. I noticed and stopped my autopay and complained Jan 2nd. I dropped off the equipment before I moved out of state Dec 12th. Yo
Xfinity x9 my service fee, ignored my cancelllation request, denied my refund request and robbed mY AUTOPAY!
I just left this as a review on trustpilot as well as your customer service agent was unhelpful and refused my request for a supervisor, stating they were "unavailable". AVOID XFINITY AT ALL COST. STRAIGHT UP BANK ROBBING THIEVES!!!! I just spent 45 minutes to find a way through AI to speak to a cus
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Accepted Solution
@manishjt Thank you for working with us. We were able to get a ticket opened for the prepaid card concern, and we also worked together to find a better promotional rate. In the event you need asssistance in the future, please create a new post. We ho
Request for Replacement of Expired Promotional Prepaid Card
Hi Xfinity team, I recently realized that the prepaid card I received through a promotion has expired without being used. I would like to check if it’s possible to have a replacement card issued. I would greatly appreciate your assistance with this matter. Please let me know if you need any addition
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user_ccn8n6 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Dangeous box hanging from wires
There is a large heavy looking foot long metal box that is loose and swinging in the high winds across the street. If it falls it could fall on a car or person and likely disrupt service. Phone menus for Xfinity don’t have an option to report it. It is not at my property and the online reporting doe
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user_qvzi99, Thanks for reaching out to Xfinity Support. You have done all the right things. I am sorry you have not had a solution to this point. Let's take a closer look at your account and see what we can do to get this working. Please send
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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I have not received the direct message as yet. If you type in Xfinity support it will route directly to our team.
trade in not yet credited over 3 months
Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent
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Hello @bianca_d, thank you for reaching out and making a post on our Community Forums and we would be happy to help. 😊 It looks like our expert @EG has already provided you with great steps to start troubleshooting your connection concerns. Were you
Extremely slow internet connection
Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min
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I have messaged you guys
Manage Devices and Connections in Xfinity app and Intermittent disconnect issues
I live in a community that offers Xfinity and was told to download the app for the features, now I use to have Xfinity on my own and there use to be a section where you can manage the devices connected to the WiFi to check the status ,However since switching my account to this “community “ account I
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I completely understand the urgency considering the loyalty and time you have been with us. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To se
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Need help Account reward Status
I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status. I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing.
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