Official

Accepted

Unanswered

Advanced Filters

Search Results (451.9K)

Most Recent
Selected Most Recent

user_bgqx9t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

 to the conversation: 

0

0

Pedestal Damaged

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

Question

Pedestal Damaged

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off. The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired? Last night, the internet connection was down for me and a ne

Question

3

1

0

We are glad to hear you found what you were looking for, user_dowt9o, can we assist you with any other questions or concerns?   

 to the conversation: 

0

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

Hey there, user_0rf7cw! We appreciate you posting on our XFINITY Community forum. We never want you to have an experience that falls short of what you deserve. Your experience is important to us. We can certainly take a look into this for you. Please

 to the conversation: 

0

0

Chronic Daily Outages Since Jan 1st - OSP/Maintenance Required

I have been experiencing many daily outages so far this year. We are nearly three months into 2026 and my service remains unstable. A home technician has already cleared my inside wiring, and support agents have confirmed an outside line issue, but it has not been fixed. I am also being blocked from

Question

@EG​ thanks so much!

 to the conversation: 

0

Just need it connected?

Its been months. I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the law

Question

Unexpected increase in bill

I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that

Question

8

2

0

Hello seattle4sports, thank you for reaching out here in our Xfinity Community forum. I know our baseball fans are committed to the season, starting with spring training, so access as soon as possible is a must.  I would be happy to check your a

 to the conversation: 

0

MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

Question

Cancel service

Need to cancel service

Question

13

1

0

@XfinityDuron​ This issue has not been resolved and no one has reached out to me regarding this unfulfilled incentive. I feel as though I’ve been mislead by Xfinity by everyone to whom I have spoken concerning the incentive debacle. It would be nice

 to the conversation: 

0

Bring your own device incentive

We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email

Question

@Danielchi This is something I would like to look into for you, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this

 to the conversation: 

0

0

Outside cable box damaged, needs repair

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

Question

Chronic Daily Outages Since Jan 1st - OSP/Maintenance Required

I have been experiencing many daily outages so far this year. We are nearly three months into 2026 and my service remains unstable. A home technician has already cleared my inside wiring, and support agents have confirmed an outside line issue, but it has not been fixed. I am also being blocked from

Question

5

1

0

Hello @guinnessfc, you have come to the right place for help! The pictures will be a big help in getting this in front of the right team. Please send our team a direct message with your full name, the name listed on the account (if different), and th

 to the conversation: 

0

0

How to submit claim for lawn repair after Xfinity Crew damaged lawn

Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T

Question

Outside cable box damaged, needs repair

It was hit by a car, there is damage inside and the cover is completely broken. The internet went out, but somone applied a temporary fix, bow the internet is slow. Needs repair.

Question

4

1

0

Beware of fraudulent sales tactics and customer service that promises to help only to leave you waiting hours for a resolution

In February I changed my service to Internet only. While trying to lower my rate, the sales person pushed me into a free Apple Watch and service to it saying it would be basically free and deducted from my internet price as a package to bring my rate lower. I agreed after specifically asking if I co

Question

2

0

0

user_m2dprm Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

 to the conversation: 

0

0

HORRIBLE CUSTOMER SERVICE

To Xfinity Management: I am filing a formal complaint regarding the unacceptable service I received as a new customer. Within my first week of service, I contacted support because my local channels are not appearing on my Xfinity Stream app. Instead of resolving this issue, the representative spent

Question

How to submit claim for lawn repair after Xfinity Crew damaged lawn

Hello, We are reaching to see what the process is for having our lawn repaired and potentially any lawn sprinkler repair. In Dec 2025, an Xfinity Crew was able to perform underground cable repair to residents in our subdivision. Unfortunately, the junction box they were working on was in our lawn. T

Question

4

1

0

forum icon

New to the Community?

Start Here