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... The link given is a Google address ... update the firmware on my Gateway router ... This is some sort of scam. Do not click! Note: Comcast/Xfinity would most likely direct you to a Comcast,com or Xfinity.com address, not Google. Users
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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Terrible Customer Service and a Scam
Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. A
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Customer Service
App unavailable when not home
My app no longer stays connected once I leave home. I get message that no downloads are available. Previously I was able to watch live and recorded shows
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Xfinity Stream App
Cancel the order for Xfinity
Cancel the pending order that I placed for Xfinity
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Customer Service
Agreed and from the looks of the AI explanation, yes it is mandatory. Xfinity is eventually going to close out and deactivate email services. ☹️
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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lost collected email addreses
when I shifted to Yhoo from comcast email my collected addresses were lost
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TomN20 I would be reaching out if my father were in this spot too! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you p
billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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@user_bvgs9o - Your assessment of the situation is spot-on. The Outlook error log explicitly flags the issue: IMAP: [rx] z3o0 NO [ALERT] Temporarily blacklisted IP Address - try again later Because BAM ISP utilizes Carrier-Grade NAT (
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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user_gccjdq, thank you for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Cancel my service
I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable. Please respond and cancel my service.
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I need to cancel my service too
Cancel my service
I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable. Please respond and cancel my service.
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user_q0igsv Thank you for your patience while you wait for our response. We are not an instant chat and time does pass while we investigate your account, type up a response and make sure things are moving forward smoothly. Thanks for your understandi
Xfinity won't bury my cable
Xfinity did a cable drop back in mid-April. The cable is not laying flat and is stick up in the yard causing a tripping hazard. I have called Xfinity numerous times to get someone to come out. Last week the customer service represenative said that I was scheduled to have the cable buried and I took
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Same thing again. They sent me the code, I responded and then radio silence. Not sure what to do to have a consistent conversation with Xfinity.
Xfinity won't bury my cable
Xfinity did a cable drop back in mid-April. The cable is not laying flat and is stick up in the yard causing a tripping hazard. I have called Xfinity numerous times to get someone to come out. Last week the customer service represenative said that I was scheduled to have the cable buried and I took
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user_jvgy1p We appreciate your time in reaching out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love the opportunity to see how I can help turn this experience around. I underst
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Terrible Customer Service and a Scam
Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. A
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