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Thanks for trying that on your end, user_m6fpou! Let us further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direc
Payment Method Page won't load
I've been trying to update my billing info for a month. Every time I log in to Xfinity I go to "payment methods" (https://payments.xfinity.com/methods) and it says "sorry this is taking a bit longer than we expected". Then eventually the page loads and just says "Sorry, this isn't working right now"
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user_zzddv2, thanks so much for reaching out to Xfinity Support. I would need to get some information from you in order to answer this. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp
FDX Availability in Fort Lauderdale/Oakland Park FL
I will be moving into a new home in Zip code 33334 and wanted to know if FDX will be available when I connect to Xfinity?
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FDX Availability in Fort Lauderdale/Oakland Park FL
I will be moving into a new home in Zip code 33334 and wanted to know if FDX will be available when I connect to Xfinity?
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Customer Service
trade in not yet credited over 3 months
Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent
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Customer Service
@user_ejz373 You would want to visit the link: https://mydeviceinfo.xfinity.com/ to check on compatible modems. As long as the modem is a modem/ router combination you would not need to get separate equipment. I want to let you know that there are
DS profile assignment change knocks me offline
Over the last two months I have received about 15 "DS profile assignment change" messages in my modem log. Each one is associated with a failure of my Internet connection. Complete reboot of the modem, followed by a complete reboot of the router is required for me to re-establish my Internet connect
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Good afternoon user_xeip20. We can certainly assist you with this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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uas300 Typically we would not need a tech to come out for lost recordings. We would love an opportunity to look over everything. Your satisfaction is always our top prioirty, I am extremely sorry that this process has been so involved.
talk to a supervisor
Changed my tv plan and internet speed ONLY but somehow they dropped my landline. We've had that number for 30 years and they released it. Said they were able to recover it but there is still no dial tone so we can't dial out or receive calls. And somehow they removed half of the recordings that were
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Update: I've verified in my Android settings that the Network Lock Status is still 'Locked'. I have my IMEI and account info ready. Please initiate a DM so I can get the unlock code. I am currently abroad and cannot use the callback feature.
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
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Thank you for letting me know, @user_94n44h. Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: Click "Sign In" (if necessary - there will be a visible p
Unauthorized Orders
I am receiving emails that include order summaries for things I never ordered. It looks like it's going to actually impact my monthly bill when I look up "Upcoming Charges". How can I speak to someone on the phone about this?
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Is iphone12 eligible for trade in ?
Trade-in Offer/Terrible Customer Service/Retention Offers
Hello to those who are reading. A little background information: I pre-ordered an iPhone 17 Pro Max on launch day, trading in my old iPhone 16 Pro and receiving an offer of $0.66/month. Originally, it was supposed to be delivered on the 29th of September. (It wasn't) and USPS still says it hasn't be
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@XfinityJamesC hi. I don’t see the direct message icon at all on my screen. can you provide a screenshot of it?
Unauthorized Orders
I am receiving emails that include order summaries for things I never ordered. It looks like it's going to actually impact my monthly bill when I look up "Upcoming Charges". How can I speak to someone on the phone about this?
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@HalfBlex @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Half speeds at best
I have been paying for 1100MB downloads for 2 years, it's ALWAYS half of what I am paying for or less. And it's getting worse as this week the best speed was 220, The poorly programmed AI assistant is useless, and I can never get a person on the line for support. It's NOT my modem, as I replaced it
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I’m currently travelling abroad. I couldn’t get to reach a live agent on the Xfinity app after trying many times of different questions. Can someone here help me?
Device unlock
My device has been paid off. I tried to use other carrier’s SIM card, but my phone shows locked a d couldn’t
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Low hanging line needing to be fixed
The line attached to my house is hanging in the middle of my window and needs to be fixed. I would like to request a service technician to come fix the problem and I cannot get anyone on the phone to request this. Thank you- [Edited: Personal Information]
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Customer Service
Hi @user_rfrfow. This definitely isn't the experience that we want for you as our valued customer! I would love to get more information about your intermittent connection and Xfinity App issues. Please send a direct message by clicking the chat icon
Manage Devices and Connections in Xfinity app and Intermittent disconnect issues
I live in a community that offers Xfinity and was told to download the app for the features, now I use to have Xfinity on my own and there use to be a section where you can manage the devices connected to the WiFi to check the status ,However since switching my account to this “community “ account I
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Outage
I live at [Edited: "Personal Information"]. Outage been all day. What time is is coming back up??????
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