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I am having the same issue and I am about over it, I guess I will rip it out as I own the air space that will get you out here. Been over a month. There is no "direct message" chat icon that I can see and yes I am signed in. Useless comp
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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Concern moved here to the E-mail help section.
Cannot sign onto email on Ipad or Iphone
Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.
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user_xf5qig Thanks for reaching out to us here to let us know about the issue you are experiencing with your account. I know how frustrating an unexpected bill increase can be, thats why Xfinity lists all of the discounts applied to your account and
Why did my bill skyrocket
Ive been trying to change my plan for a week now and nothing pops up my phone is up to date the apps up to date nothing pops up with different plans and deals, now im stuck paying $100 for slow horrible internet for 30mbps is ridiculous and should be illegale when you guys have plans for $45 a month
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@user_d030eb I would be more than happy to review the support ticket number you have. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&rdq
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
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Why did my bill skyrocket
Ive been trying to change my plan for a week now and nothing pops up my phone is up to date the apps up to date nothing pops up with different plans and deals, now im stuck paying $100 for slow horrible internet for 30mbps is ridiculous and should be illegale when you guys have plans for $45 a month
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Billing
Is there any way AT ALL to get ONLY a smartwatch
I have an inactivated Xfinity mobile line. I WANT a smartwatch Xfinity line. I specifically and ONLY want the Smart Watch. I do not need the inactivated Xfinity mobile line. Is there any possible way for me to have a smartwatch line without the regular phone line? If not, why?
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Devices
Is it possible to call an xfinity smartwatch from a verizon phone line?
I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?
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Devices
user_ouv1xb Hi there! Our team is here happy to help with your Xfinity Mobile concerns to make sure we get you the final bill. To get started can you send us a DM with your name and address? To send a "direct message" / "private message" message
Final Bill
I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had t
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Hello @Sillidee1971, the internet essentials program requires 90 days without traditional postpaid Xfinity internet for qualification. At this time there is no way around this. The Apply for Internet Essentials or Internet Essentials Plus from Xfinit
Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
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Final Bill
I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had t
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Billing
Six weeks later, no fix. this is a joke. Now they want me to call Disney plus and ask them why it slides my work. After six weeks of “engineers working on the issue,” that’s what they’ve come up with.
Re: "Bundle Activation Isn’t working for Disney plus and Hulu"
I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it
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order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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Devices
joshs21 Hi there! Thank you so much for using our Forums and for contacting us for assistance with your Xfinity Mobile Trade in concern. We are here and happy to work together to ensure that we provide you with a resolution and to make sure you are a
Trade-in credit problems - 5 months ongoing
I need some help. On December 19th I sent my iPhone 14 Pro in as part of a trade-in offer on an iPhone 17 Pro. I have the offer number, tracking number, and IMEI of the phone I sent in. Tracking number shows the phone was received early in January. After waiting for the credit to appear on the bill
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When you click on the direct message icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message
Underground cable line
Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice
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I click on direct message and it states "no recent conversations" and wont let me create a new message
Underground cable line
Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice
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user_302ogz Thank you for the update. I can see how thing would be extremely frustrating. I'm happy to take a look, and get you in the right direction for getting your device working. Since I'll need some account details, I'll need you to move to DM.
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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user_y3fcob Sorry to hear that you're having trouble with your text messages. Have you tried any troubleshooting steps at all yet? I'd recommend trying a power cycle on your phone, resetting the network settings, or toggling iMessaging (iPhones) or R
XfinityThomasD
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19 hours ago
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Texts
Why can’t I send texts to people with android phones?
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