Xfinity Community Forum

@user_0hdfkr We're sorry to hear about your experience. If you change your mind, we'd be happy to assist. If we may, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system

XfinityLinda

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21 hours ago

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Worst company in the US

I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an

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The wi-fi booster is a few feet from the device I want to connect to the internet but the connection still continues to drop.

user_h5e1fs

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21 hours ago

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Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through

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Another update - I kept on sending speed test results every hour or so to Xfinity support just to prove my point. Tech came here earlier afternoon and I showed the speed test result. The tech looked at the modem, performed tests and such and said it

user_4a1oy2

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21 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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How much is the battery backup and how do I buy one?

user_i74yu4

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21 hours ago

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Pro WiFi extender battery backup

Interested in purchasing optional battery backup for pro WiFi extender pod.

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Hey there, @user_ry30o6, thanks for reaching out through Xfinity Forums regarding your HBO services. We would be happy to help you with making changes to your account. Can you please send us a Direct Message with your full name and your full address?

XfinityJeniece

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21 hours ago

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Cancel hbo

Need to cancel hbo max.

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Good evening @user_bi05y4, and thank you for letting us know you are also experiencing issues with your Apple mail. Are you still experiencing the same error?

XfinityAlyssaA

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22 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Cancel hbo

Need to cancel hbo max.

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Customer Service

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I have to agree with you here I have spent over 20 hours on the phone over 30 different calls. I have been promised called backs, resolution to billing issues and corrections to wrong information provided by support agents and nothing is ever

user_0hdfkr

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22 hours ago

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Worst company in the US

I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an

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Unresolved: How Can I File a Formal Complaint and Get an Executive Review for a Systemic 11-Month Billing Error?

My internal resolution attempts have failed, generating multiple tickets (ECM0018136409 and ECM0018146836). How can I officially escalate this to a team that has the authority to implement a full resolution? This issue includes:

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Billing

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Stop the service

Hi, I'd like to stop using the internet service asap since I moved out of my previous apartment.

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Customer Service

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Hello @user_ohm, we are sorry to hear that you are looking to cancel your internet service. We truly value you as a customer and would love the opportunity to see if we can find a solution to keep you. Send our team a direct message with your f

XfinityQuemekia

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22 hours ago

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Cancel Internet Service

I want to cancel Internet service.

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Cancel Internet Service

I want to cancel Internet service.

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Customer Service

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Do you also experience an issue after 2FA, with the emails going to your spam folder, or just the known delay issue, user_3p7f3k?

XfinityNatalie

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22 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Hey there, @user_c848hh, thanks for reaching out through Xfinity Forums regarding your issue with Center Ice. I am showing that our engineering team is aware of the issue and working to get this resolved as soon as possible. We truly appreciate your

XfinityJeniece

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22 hours ago

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NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

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@DJForget If you don't see it by then, just connect with us here. This conversation will save in your profile, so we'll also be able to see this conversation if you have to connect with us again. Have faith. We'll get you taken care of. 😀

XfinityLinda

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22 hours ago

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Missing discount for using bank for automatic payments

I was told when I upgraded my plan that if I change automatic payment to use my bank account instead of credit card that my bill would be reduced by $10 per month. However, my "Regular monthly charges" on the Upcoming Charges page has not changed.

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Evilpens64 Thanks for commenting on the thread, did you also have a concern that required assistance today?

XfinityMarcus

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22 hours ago

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blacklisted IP address

Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.

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OK, I'll go on faith until I see it. Thank you.

DJForget

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22 hours ago

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Missing discount for using bank for automatic payments

I was told when I upgraded my plan that if I change automatic payment to use my bank account instead of credit card that my bill would be reduced by $10 per month. However, my "Regular monthly charges" on the Upcoming Charges page has not changed.

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@user_by5ze7 We appreciate your feedback.

XfinityLinda

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22 hours ago

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Outage in Bellevue WA with no status updates from Xfinity

I work from home and my internet has been down since Sat night. It's now Monday night. When is our service expected to return and why is there no meaningful status update?

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Thank you so much for letting us know, user_dlt5ol. We'd love to help look into this further for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering

XfinityAlfonso

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22 hours ago

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200 gift card amazon

I need to know what's going on with my 200 amazon gift card

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Hello again DJForget! I'm glad I was able to help you get into that new internet promotion the other day, and apologize for any confusion regarding the upcoming charges you're seeing. Rest assured, with your internet services, as long as you have the

XfinitySeth

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22 hours ago

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Missing discount for using bank for automatic payments

I was told when I upgraded my plan that if I change automatic payment to use my bank account instead of credit card that my bill would be reduced by $10 per month. However, my "Regular monthly charges" on the Upcoming Charges page has not changed.

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