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We would not be able to speak to a specific account without researching things thoroughly. Our Xfinity Mobile specialists will be able to do this for you when we hear from you via 1-888-936-4968, and I'm certain that we'll be able to find
Adding lines
My credit is good why I can’t add more lines to my account with out the bring your own phone option
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OK I understand however, I am only mentioning the issue for feedback here. Not to solve the underlying request. Like... the reason to post here was to say how the bots ping ponged me around for someone to know that can happen in Xfinity
online chat says call 800 934 6489, phone bot says use chat
Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ
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I am going to give you my information. I am tired and really lack the time to go back into the chat bot directory to request a real person chat. I work full time and have 4 kids - I have already spent too much time on this today. I would like a real
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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Xfinity Support
I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha
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Customer Service
@XfinityThomasD I doubt the payment history I pay my bill early
Adding lines
My credit is good why I can’t add more lines to my account with out the bring your own phone option
Question
lasting_efx, Sounds good. Please let us know how it goes.
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
I will give that a shot, thank you for your help!
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
Hey there! Thanks for getting back to us. We replied and are awaiting your information to get started. You can refresh your messages to make sure you see the newest replies. Thank you!
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
Question
Can you respond to my direct message i sent yesterday pls? Pls do not waste any more of my time
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
Question
@lasting_efx you're welcome. I did see there is an option to report it as a safety concern. I checked to see if I would have the option, but it is requiring me to sign in. If you wanted to try that option to see if it can get a priority designation,
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
Live Chat
I just spoke with Deepak through the live chat and he was incredibly helpful and polite. I wanted to rate him but it didn’t give me the option after the chat ended, so I thought I’d come and say how wonderful he was on here.
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Xfinity Compliments
user_cffpdi Thanks for posting on our Community Forums. The soft credit check is part of the requirements for device payment plans for Xfinity Mobile. There are additional factors that can affect the total allowed limit for device payments, such as t
Adding lines
My credit is good why I can’t add more lines to my account with out the bring your own phone option
Question
@austinp Good to hear ! Thanks for the update. Be well !
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
Thanks Justin, I completely understand the normal time line. I'm just trying to avoid you all having to come out repeatedly, if at all possible. If not, I will just have to call for service again!
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
Hello, @lasting_efx thank you for reaching out over Xfinity Forums. That is a great question regarding if the work can get completed sooner. The underground line work needs to first have the existing underground lines locates cleared before the work
New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
Hey there @Mudblood_87 I’m really sorry to hear you’re dealing with so much right now. We definitely want to help and make sure this gets the attention it deserves. Please send us a direct message so we can look into this further with you
[Edit: Removed Ticket number]
Please help!! There's far too much to even begin typing out here! Please get me to someone I can speak with with the upmost escalation, today, please!!
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@dreamielee @XfinityKei Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
my modem/router is generating repeated T3 timeouts and MDD message timeouts
This has been happening for about 8 months. High ping spikes(300-1000+ms), packet lost while gaming. I had an ARRIS SBG10 modem/router combo that was maybe half a year old and I figured maybe that was the issue, So I bought a netgear nighthawk ac1900, and the issues persist. I bought a better coax c
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New Cable Line - Underground
I had a service call yesterday and they had to run a new line to my condo. It is currently laying across the grass. I received an email that it can take 14 days for this to happen. If there is any way that this can be updated as an urgent request, that would be great. Our lawn maintenance comes ever
Question
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Customer Service
@user_75a9f0 I'd be more than happy to review your account to see why this charge was generated. I would like to help figure out a solution to this internet service issue you're experiencing. Please send a direct message by clicking the chat icon in
XfinityRaul
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Xfinity Support
I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha
Question