Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Cable hanging

Cable hanging,abd only blue light showing

Question

user_wnk466 Thanks for reaching out! If you paid the full past due balance your services should be restored within 30-60 minutes.

XfinityMartyR

commented

11 hours ago

to the conversation:

0

U

My service was suspended . When will it be restored I just paid it

My service was suspended I just paid the bill when will it be restored

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

When I am composing emails, the first letter of a sentence is not capitalized. ... If you are using the editor at https://connect.xfinity.com you'll have to type capitals manually. The editor does not have that feature. ... I want the letter "I"

BruceW

commented

11 hours ago

to the conversation:

0

I want my emails to have capital letters to start sentences and for the letter "I"

When I am composing emails, the first letter of a sentence is not capitalized. Also, I want the letter "I" to be capitalized.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Outage

My internet is out in my area and I need an official text stating that it is out for my employer. I work from home

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Returned equipment

I recently cancelled my internet account, sent back the equipment, and got an email acknowledging that Xfinity had received it. Then I get a bill in the mail charging $200 for unreturned" equipment!! I can't get through to a live person to resolve this.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Equipment

Hi, I moved and I didn't know I was suppose to return the equipment. I can't remember if I threw it away or pack it away.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

My service was suspended . When will it be restored I just paid it

My service was suspended I just paid the bill when will it be restored

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Cancelling service

I need to cancel my service

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

0

U

Cancel service

I would like to cancel all of my xfinity service. ( tv and internet).

Question

Hey there, user_pwlu47! We appreciate you posting on our XFINITY Community forum with your interest in redeeming our awesome Peacock reward for your great customer loyalty as a Platinum member. Are you signing in with your Primary ID when you encount

XfinityNatalie

commented

11 hours ago

to the conversation:

0

8

U

No Peacock Rewards offer showing on Rewards page

I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.

Question

Linda, The Comcast McKeesport PA aggregation router frequently is “lazy”. I don’t game but I have read complaints by some that do about this hop. I have an image showing more than 200 ms latency but I don’t know how to post it here. The

rraub

replied

11 hours ago

to the conversation:

0

Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for

Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net. IP Address 69.139.168.141 Name be-34-ar01.mckeesport.pa.pitt.comcast.net Period (12 seconds, 505 milliseconds) 4:16p - 4:16p Latency (milliseconds) 26.4

Question

T

Watching xfinity from dads house

Can i watch my recorded programs at my dads house

Question

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Xfinity Stream Website

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I'm using an iphone 17. everything else is working great. even the xfinity stream app works fine...except the downloads page. i can watch live tv...recorded shows. if i start a downloaded show on the ground...then take off, I can f

user_qs3tid

replied

11 hours ago

to the conversation:

0

U

Download tab not working

On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working. It’s dead, blank. My downloads aren’t in the phone but not on the downloads page. So, I can watch downloaded shows from the ‘recordings’ tab. HOWEVER, the ‘recordings’ page/tab goes dark when I'm offl

Question

U

I need to cancel my service

I moved and want cancel

Question

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Customer Service

6

1

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U

Contract ends when

I want to cancel my cable

Question

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Channels and Programming

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@user_ymciqy glad to hear that did the trick, I was able to locate the direct message and will follow up with you there to investigate the Peacock Premium activation further.

XfinityJustinC

replied

11 hours ago

to the conversation:

0

U

Diamond Member "Peacock Premium, on us" Activation Process

There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real

Question

user_qs3tid Thanks for confirming those troubleshooting steps you have tried. What device are you currently using? Are you having issues with other devices as well?

XfinityJeniece

replied

11 hours ago

to the conversation:

0

U

Download tab not working

On the Xfinity stream app, I can download, watch, return…but the downloads tab/page is not working. It’s dead, blank. My downloads aren’t in the phone but not on the downloads page. So, I can watch downloaded shows from the ‘recordings’ tab. HOWEVER, the ‘recordings’ page/tab goes dark when I'm offl

Question

U

No Peacock Rewards offer showing on Rewards page

I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.

Question

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Customer Service

10

1

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U

Unchecked the box and sent the direct message to “Xfinity Support,” thanks!

user_ymciqy

replied

11 hours ago

to the conversation:

0

U

Diamond Member "Peacock Premium, on us" Activation Process

There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real

Question