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@XfinitySara Not working. It appears the Reminder Service as well as Recording Service won't work for internet channels like Movie Sphere or Universal Action. Thank you.
Error code XRE-06030 REMINDERS not working
Reminders not working for Movie Sphere, Universal Movies and other channels. I tried system refresh, xfinity assistant reset my x1 box, I tried this tv, and I continue to get error code xre-06030. What is up?
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account clean up
My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2
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Customer Service
In home wifi
Have Wi-Fi in my home, but no in home Wi-Fi on Xfinity stream
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Xfinity Stream Website
dropped pings
Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe
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Your Home Network
I had to file a BBB and FCC complaint to get it sorted. I finally got the construction ticket finished and the actual install is today. But it never should have taken that much effort. Not for nothing, but talking to people in Southeast Asia didn't h
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
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Mickey_ Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you mentioned a Wi-Fi box through Boost Mobile, were you looking to set up Xfinity services?
WiFi isn’t connecting
My WiFi box through boost mobile isn’t working paid phone bill still not connecting so I can have internet
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Terminate service
Hello, I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation. Thank you.
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Customer Service
Not that I am aware of. brian
Migrating comcast e-mail to Yahoo
This is from my desk top device. When I sign in to my xfinity e-mail I see the screen prompting me to migrate my e-mail. This started in late September or early October. When I click on get started it does not let me sign into the yahoo side, it just sits there. It is the correct e-mail and password
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I received an e-mail from comcast in August 2025 saying I would get an email in 30 days to accept terms and convert my e-mail and I would have 120 days to migrate it over. I still can't migrate it over and have not received, to my knowledge, an emai
Migrating comcast e-mail to Yahoo
This is from my desk top device. When I sign in to my xfinity e-mail I see the screen prompting me to migrate my e-mail. This started in late September or early October. When I click on get started it does not let me sign into the yahoo side, it just sits there. It is the correct e-mail and password
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Hello @bradsharonb! I wanted to follow up on this. Are you still experiencing issues at this time?
Error Code RDK-03004
Yesterday we received a message that Xfinity was working on a service issue in our area. After it said the service was complete, both of our tv boxes have error code RDK-03004. We've done all the manual steps of tightening cables, restarting, etc., but we still have no tv. The Internet never stopped
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WiFi isn’t connecting
My WiFi box through boost mobile isn’t working paid phone bill still not connecting so I can have internet
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Customer Service
norton safe email
Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?
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What are your test conditions? Device, connectivity etc.
Internet speed
I just switched to Xfinity and my installation was done yesterday. I am supposed to be receiving 1.2 gig in download speeds and am only getting 485 mbps max on speed tests. Xfinity says that everything looks good on their end as far as the speed. With my old provider, my Speedtest results always sho
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user_684leh Let's take a look at the ticket and your account to see what we can do. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon
I need to return a mobile phone
I’ve been trying to return a mobile phone for a month. I have a ticket number, but no label
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@EcThirtyOne @XfinityAmandaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
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Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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