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Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
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Billing
Yes it’s DOC I have it set to record all new and old episodes I think the network is Fox
Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record
So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on
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Greetings, @barrygou! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these Paramount Plus issues. You have definitely come to the right place for assis
Two Paramount+'s ?
I have Paramount + on my regular Xfinity bill for $12.99/month. We get some shows and movies on it but could never get Paramount+ series Landman and Tulsi King. Out of frustration I went to ParamountPlus.com and signed up there for $12.99/month on my Amex card. So now I have two Paramount+'s. OK. Bu
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user_0df549 Great question you’re not imagining things. 😊 With Platinum Rewards, the Peacock benefit includes Peacock Premium (with ads). That gives you access to a large portion of Peacock’s library, but some content is no
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
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Is there a way to un-enroll in the Yahoo email mess?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Hello Sv1127. I appreciate you reaching out to us for help with the ongoing service issues. I know how vital our services are for our customers especially when working from home. We were hit with a snow storm this past weekend and many neighbors are
Internet Down [Edited]
My internet has been down for 3 days. Electricity is on so no clue why our internet is not restored. If you call to get an update we just get hung up on. I swear after this I am leaving this god awful provider and moving to AT&T. What is the status of our services being restored?? Some of us work fr
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Beware of dealing with Xfinity Assistant as the representatives don't always tell the truth as they want some kind of commission on the deals. Recently I got sucked into 2 deals via Xfinity Assistant. Free Apple Watch. I continually asked if there we
“Free iPad” scam review
I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju
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user_rpg1um Hi there! Thank you so much for using our Forums and our team is here happy to work with you to look into your request. We understand that you have been having some trouble with this, and we assure you that you came to the right place for
HOA Xfinity Fiber Community Upgrade Situation
I am looking for clarification and escalation regarding Xfinity service requirements in my HOA community, as I have been unable to get clear technical answers through normal support channels. Our HOA has been under long term Comcast and Xfinity bulk agreements since we moved in. Historically, cable
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Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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Customer Service
@user_07p571 Thank you for making us aware of this autopay concern. I would be more than happy to sort everything out for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper ic
Trying to cancel internet service
My husband and I have been trying for over three months to get our internet service canceled and yet we keep getting billed. I have canceled the autopay and removed my banking information so that Xfinity cannot keep taking money from my bank account after telling me they will cancel our service. How
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Boosters are not offered as a fix from us representatives as we would not be able to assess the need for one or more remotely. If the previous modem set up worked before and the new modem, which has better technology and able to push stronger signals
30 year satisfied Customer - now won’t provide a needed booster for new router?
We’ve had Comcast for about 30 years. Pay $4000-5000 annually for internet, cable and 2 landlines. Have generally been REALLY happy with your service until today. Received a new router a few months ago and Wifi no longer reaches my upstairs office consistently for zoom etc (though it did before with
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Read emails becoming Unread
I have created multiple sub-folders and have setup filters to redirect certain emails into these sub-folders. I noticed the emails in the sub-folders that were marked as "Read" automatically were set to Unread on my web browser. I sometime read these emails on my mobile device but this is also acces
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Can receive call but can't call out
Landline connection
I just connected Xfinity internet but I still have landline with Att. I can’t get my landline to connect now
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Seriously give your customers some type of a [Edited: "Profanity"] update already
Internet Down [Edited]
My internet has been down for 3 days. Electricity is on so no clue why our internet is not restored. If you call to get an update we just get hung up on. I swear after this I am leaving this god awful provider and moving to AT&T. What is the status of our services being restored?? Some of us work fr
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Internet Down [Edited]
My internet has been down for 3 days. Electricity is on so no clue why our internet is not restored. If you call to get an update we just get hung up on. I swear after this I am leaving this god awful provider and moving to AT&T. What is the status of our services being restored?? Some of us work fr
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Your Home Network
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet
I've restarted my modem countless times in the past few days. My xfinity internet appears to work for 5 maybe 20 minutes if it feels like pushing itself before leaving me stranded in a world without internet. Xfinity also ironically billed me the usual $40 a month that I pay for the internet that I
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user_mee3bv Thanks for providing the error you are seeing. Can you please try clearing your browsers cache and cookies and let me know if you are seeing the same errror when accessing the site?
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
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We are sorry to see you go! @user_fuxec5
Cancel Service
We need to cancel our internet affective immediately. I had scheduled a call for last Saturday but we didn't receive the call.
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5 days and still nothing from customer service. Not surprised but it's a terrible look for xfinity, not to respond.
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Expired Xfinity Visa gift card
Hi - I discovered a gift card in the amount of $200 from Xfinity that I got for opening two new phone lines. I completely forgot about it and it's not been used at all. I called the customer support number for Xfinity's Incentive Center, and first got hung up on, then when I finally got through I wa
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