Xfinity Community Forum

Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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Customer Service

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Hello user_knnwi0 thank you so much for taking the time and reaching out via our Xfinity Forums! Is the skipping/freezing happening on all Fox channels?( Standard Definition and High Definition versions) Is this happening constantly, or intermittentl

XfinityAlfonso

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16 hours ago

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Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

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Thank you for reaching out to our team. Have you also attempted to try making that change on the Xfinity website?

XfinityJohnG

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16 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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I had a technician to my home and he shared there is a contract dispute between Xfinity & the Cowboy Channel. Not able to agree on a price. I emailed the Cowboy Channel and shared my disappointment.

user_wdznlo

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16 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Cancellation Status - No Confirmation Email

No confirmation email of service cancellation Am I supposed to receive a confirmation email of service cancellation? I received a call after initiating cancellation by chat and the call center representative supposedly processed my cancellation request. The rep provided me with a cancellation number

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Sign-In and Account Management

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Xfinity speeds drop consistently- 4 tech visits later and no results.

Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m

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Your Home Network

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Hello user_3vrip6 , as our Forums expert @BruceW mentioned the emails will never default to the trash. They will only go to the inbox or spam unless you have specific filters set up or delete them manually. This article has some additional in

XfinityMatthew

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16 hours ago

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email going to trash

Help! My comcast email is going trash! what do i need to do to fix this?

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I was able to stream Xfinity last week but can’t now I get app home page but that is all

user_uqrmzi

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17 hours ago

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Xfinity streaming

Can I get xfinity streaming with my xfinity prepaid

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Sure-- it is right next to my driveway and I am needing the flat surface that we used to have there. It encroaches on me opening my car door successfully and I cannot open it all the way. It also blocks landscaping which will be an issue. If it need

user_cu0pvb

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17 hours ago

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Replacement/Relocation of Comcast Green Box

I had a team come out today and replace my underground box with a bulky, green box that is now in the way. I want to request that it be replaced with the underground box that was already there, or relocated.

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Any luck with this? I have the XB8 and recently had 2 devices stopped working. I separated the bands and changed the 2.4ghz password and cannot authenticate on it. The Xfinity app says you need to or it defaults to the best signal. Chec

Vincent-

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17 hours ago

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2.4 ghz devices no longer connecting to xb8 gateway

For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar

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user_h8clnw Glad to hear they were able to work that out for you. Should you have any other issues please don't hesitate to reach out to us. Our team offers support between 6 am - 1 am ET.

XfinityMatthew

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17 hours ago

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Mobile Billing long-term issues

We signed up for a new phone promotion with Xfinity on June 20, 2025. As such we had to upgrade to a Premium Unlimited Plan to get a $400 discount per phone on 2 new iPhone 16 Plus phones we purchased. Everything was fine in the store. Subsequently on our monthly bills, some months showed no discoun

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Hello user_342uet Sorry to hear about the recent increases to the bill. These were part of the annual rate increases that impact the broadcast and regional sports fees. As well as some equipment. We did recently launch some new cable plans that have

XfinityMatthew

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17 hours ago

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Broadcast Fee increasing from $37.55 to $48.15?

Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an

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Have you been able to contact the security team about that blocked domain issue?

XfinityJohnG

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17 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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Any luck getting it back? I’m in CT and my channel says the same thing about Jo longer broadcasting on this channel. Any update would be appreciated!!

user_i5er7c

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17 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Would you like us to set a reminder and reach out to you on 2/6?

XfinityDuron

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17 hours ago

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email disappears from inbox

email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with

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user_cu0pvb Can you describe what you mean that the box is in the way?

XfinityShawn

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17 hours ago

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Replacement/Relocation of Comcast Green Box

I had a team come out today and replace my underground box with a bulky, green box that is now in the way. I want to request that it be replaced with the underground box that was already there, or relocated.

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I spoke with a senior customer care manager today and we worked it out. Thank you for the advice!

user_h8clnw

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17 hours ago

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Mobile Billing long-term issues

We signed up for a new phone promotion with Xfinity on June 20, 2025. As such we had to upgrade to a Premium Unlimited Plan to get a $400 discount per phone on 2 new iPhone 16 Plus phones we purchased. Everything was fine in the store. Subsequently on our monthly bills, some months showed no discoun

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Never received $100 e gift card

April 2025 Xfinity Internet customers who add a qualifying Mobile line will receive a $100 e gift card. I never received the $100. I have called many times one time they said they would re-send the e gift card which I still didn’t receive. Another time I was told my account would be credited the $10

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Devices

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thank you amira. will do DM asap on Fri Feb 6.

tonywmson

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17 hours ago

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email disappears from inbox

email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with

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user_cmso6j Did you get any kind of error message or the reward isn't available message by any chance?

XfinityShawn

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17 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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