Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (432.7K)
Yes, logged in to the forum.
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Question
I'm sorry, @user_lik6y5 you first would need to be logged into Xfinity Forums, are you currently logged in?-Richard
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Question
Hi there, @Drew81! Thanks for reaching out to us here on the Community Forum. There are 2 ways to remove the data cap, the first is to get into one of our newer packages which include unlimited data. The second is if you want to keep your current pac
Data Cap and Price
Is there a way to remove the data cap on an account. I see new customers get $50/month for 1 gig internet with unlimited data but I'm stuck paying a lot more for slower speed and capped data. I can go elsewhere and pay $50/month as well but wanted to check first.
Question
@user_nhoisl Unfollow!
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Good to know - I'll get some introductory deals from other providers!
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
Question
I do not see a Direct Message option?
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Question
The problem appears to be due to the Xfinity box, because the problem does not occur any other machine or method. However, there is no indication on this forum that Xfinity is working to fix the problem. Xfinity deflects the responsibility and advi
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
Question
•
Devices
Hi there, @user_c52y3l ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get your account fixed. Please be assured you rea
florida region
i have spent hours on the phone after having my account disconnected in error now my bill is up i keep getting excuses with no help i need a number or email to cooperate
Question
Phone not working
Went out of the country for a month and when I got back my phone stopped working not text or phone calls.
Question
•
Plan
Accepted Solution
@user_dmhuiz Thanks for reaching out today. Glad we could confirm the charge was just the unreturned equipment. Account should be closed fully once that is returned. Appreciate your time today!
How do I return equipment on a closed account?
I recently had an issue when trying to change plans where I accidentally opened a new account. I was able to quickly get the issue fixed and account closed with the help of some great customer service but not before new equipment was mailed. I have no access to the closed account and have not receiv
Question
I can definitely take a look at any payment pending or information on your account. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct
Received Payment?
Hello, I've been trying to speak with a live agent regarding my payment that was mailed on January 24, 2026 in the amount of $236.67 with Check Number: XX53. It hasn't posted to my account; however I don't want my services interrupted as it hasn't been posted yet. I tried to schedule a call back sin
Question
Data Cap and Price
Is there a way to remove the data cap on an account. I see new customers get $50/month for 1 gig internet with unlimited data but I'm stuck paying a lot more for slower speed and capped data. I can go elsewhere and pay $50/month as well but wanted to check first.
Question
•
Customer Service
cancel max subscription
Please cancel my HBO Max subscription immediately. I appreciate you help with this. Thank you, Stephanie [Edited: "Personal Information"]
Question
•
Customer Service
Hi there, @user_lik6y5 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry to see you leave due to you moving out of the country. Please be assured you reached the r
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Question
Thank you for reaching out to our team. I will be happy to assist you with that request from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl
XfinityJohnG
commented
10 hours ago
to the conversation:
0
0
cancel max subscription
Please cancel my HBO Max subscription immediately. I appreciate you help with this. Thank you, Stephanie [Edited: "Personal Information"]
Question