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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service interruption
My 87 yo father’s internet was disconnected for $110.00. He did not receive a bill the prior month and when he received his June bill, due June 4, 2026, he mailed a check in for payment. Today, on June 4th his service has been disconnected, I stand corrected, interrupted. 1) It’s difficult for a sen
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Greetings @Smitsn4, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the activation of the Disney+ Hulu subscription that is included in your plan, bu
Disney HULU Bundle activation not working- No activate botton on streamstore
Its been 3 weeks since I am trying to get DisneyHulu bundle to activate, while my XFinity plan says this subscription is included in my internet plan. Unlike peacock that got activate with no trouble at all, there is no activation button for Disney HULU on the streamstore. Have chatted with Xfinity
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The worst company to communicate with!
After multiple attempts to cancel my service and multiple confirmations that it would be cancelled and the box was dropped off Xfinity continues to bill me! They claim that unless you verbally give confirmation you cannot cancel!!! Despite then agreeing to a box drop off due to not being able to ver
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Customer Service
Thank you for the information @JR63. Was there anything else we can assist with?
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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Hello user_ve0mrq! Thank you for reaching out to us for help with accessing peacock, I'm sorry that you are facing this trouble. You found the best team to help out. A common cause I have seen while working with customers is that the recently moved a
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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I need to have my underground cable moved
I need to know how to request that my existing underground cable be moved due to a small construction project
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Customer Service
I don't know if the number in question had this "Hide" option, but the number did show up on my caller ID when it worked earlier that day. I never signed up for Nomorobo. I don't see a "white list" option that allows specific numbers to go through.
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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What do the modem's signal status values look like ? Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post. What i
Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need help with a duplicate account issue
I have a duplicate account issue that has caused me to spend MANY hours chatting with agents. Even though the last agent said the inactive account had not been removed, it has not, and I'm still having issues. When I log in to my account, I'm not offered a choice between the two accounts, but it won
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I also factory reset the mesh network and reconnected to the Xfinity Gateway with bridge mode enabled like before. This seemed to improve speeds some (from 100Mbps to 400Mbps) but still lower than I would like. I don't know if my current mesh network
Low Internet Speeds with Mesh Network
I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity
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More Data 06/05/2026 09:11:14 Notice Successful LAN WebGUI login from [Edited: "Personal Information"] on 06/05/26 at 9:11 AM 06/05/2026 08:03:49 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Pr
Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)
Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay
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Bloomington indiana - not working here. stopped working some time ago. no on off - just stopped working.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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user_yt2oj4 If the app is saying that it requires Android 12, and the phone you have is not compatible with that version, then the app will not work on the phone. A lot of the functionality that is in the app can also be found on the Xfinity website,
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Need to Cancel Acct - New Apt has bulk WiFi
I need some assistance in cancelling my account because the new apartment I have moved into has a bulk wifi package that is included in my lease. I have been trouble with my phone calls staying connected (which is a separate issue with another servicer), but I need help cancelling because I cannot g
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Customer Service
Hello @user_t8dwlx, we can review your account to see if there are any details that may be able to help here. Please send our team a direct message with your full name and service address. How to Send Us a Direct Message:1. Click "Sign In"
Early Termination Fee Issue
A few months ago we decided to switch our phone service front Verizon to Xfinity. At the time the account was in my name and had only internet. Because of adding the phones we decided to put the account under my wife's name. At that time we were told that the early termination fee would be waived. W
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I have not heard from them but I do not think it is really necessary on my part. Thanks for the follow up.
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
Question
Disney HULU Bundle activation not working- No activate botton on streamstore
Its been 3 weeks since I am trying to get DisneyHulu bundle to activate, while my XFinity plan says this subscription is included in my internet plan. Unlike peacock that got activate with no trouble at all, there is no activation button for Disney HULU on the streamstore. Have chatted with Xfinity
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Customer Service
Hi there @user_rd03m Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Please click the link below to send a direct message. Please send us a direct chat message with your full name a
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I need to have my underground cable moved
I need to know how to request that my existing underground cable be moved due to a small construction project
Question