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user_0329zu
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Thursday, March 19th, 2026 4:05 PM

How to Cancel Xfinity internet and TV online.

Hello, I'd like to cancel my services immediately . When attempting to use the chat agent, they reported that I'd have to wait  6 days for an agent to call me in order to cancel services. This is absurd. I need to cancel today!

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2 hours ago

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EG

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116.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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2.4K Messages

2 hours ago

 

user_0329zu Good day! Thank you for reaching out to our Xfinity Forums Team for assistance with your services. While we hate to lose you as a customer, there is an understanding needs change. I'd be happy to help you with your account and services. When you get a moment, pleae send us a Direct Message with your name and service address. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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