HORRIBLE CUSTOMER SUPPORT

I have been trying to speak to someone about an unwarranted charge on my account for hours. Every time I am finally able to speak to a live person they hang up or "transfer my call" and I am on hold for another 45 minutes. I am about to cancel my account and want to see if anyone has tips on how to actually get someone to help you

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XfinityJorge

Official Employee

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2.8K Messages

4 hours ago

user_1gb5ds Hi there! Thanks for using our Forums and our team is here happy to work together to clear up your billing concerns. We are sorry that you have not had the best experiance getting the help you need. To get started send us a DM with your name and address.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_1gb5ds

HORRIBLE CUSTOMER SUPPORT

XfinityJorge

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