9 Messages

Thursday, March 12th, 2026 6:39 PM

Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it

Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+.  Please clear it

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Official Employee

 • 

2.1K Messages

9 hours ago

Hello, @user_gru95l thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and wanted to help get the proper expectations set up regarding the Disney+/Hulu activation that comes free with Gigabit above internet speeds. There is a know issue of the activation button missing, and our engineer team is working to resolve this as quickly as possible. 

If you'd like, I can follow back up with you here once the fix has been implemented, and check that your activation button appears. Does that sound good for you? 

9 Messages

Please do, thank you.

Official Employee

 • 

2.1K Messages

@user_gru95l you're welcome. I'm monitoring for a few other customers as well, and have a reminder to check back with you here also once there is an update. 

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