Skip to main content
user_gru95l
1st Topic
1st Reply
1st Like

15 Messages

Thursday, March 12th, 2026 6:39 PM

Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+. Please clear it

Pending order on my account that has already been processed, but shows pending keeping from activating Hulu and Disney+.  Please clear it

Question

 • 

Updated 

16 days ago

35

1

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityJustinC

Official Employee

 • 

2.2K Messages

23 days ago

Hello, @user_gru95l thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and wanted to help get the proper expectations set up regarding the Disney+/Hulu activation that comes free with Gigabit above internet speeds. There is a know issue of the activation button missing, and our engineer team is working to resolve this as quickly as possible. 

If you'd like, I can follow back up with you here once the fix has been implemented, and check that your activation button appears. Does that sound good for you? 

12

0

user_gru95l

15 Messages

Please do, thank you.

Like

Reply

23 days ago

0

XfinityJustinC

Official Employee

 • 

2.2K Messages

@user_gru95l you're welcome. I'm monitoring for a few other customers as well, and have a reminder to check back with you here also once there is an update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

XfinityJustinC

Official Employee

 • 

2.2K Messages

Hello, @user_gru95l there was an update on the ticket today. Someone I've been following along for also, let me know that they saw the activation button today and was able to complete the Disney +/Hulu activation. 

When you have time can you test to see if you can activate, and then follow up to let me know if successful? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

user_gru95l

15 Messages

Thank you for the follow up, I tried to activate, but was not successfully.  

Like

Reply

16 days ago

0

XfinityJustinC

Official Employee

 • 

2.2K Messages

@user_gru95l thank you for taking time to follow up. I was hoping to hear you could activate, and had a couple of questions when you have time to answer:

- You're following the steps listed here to try activation, correct: https://www.xfinity.com/support/articles/disney-plus-hulu

- Are you receiving any type of messaging when attempting to activate? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here