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Issues Upgrading to X1 TV Box

I'm having issues trying to upgrade my outdated TV equipment to X1 TV boxes. I have two TVs - the cable for the main TV in the living room does not work, but the cable for the TV in my bedroom does. I figured that the living room wasn't working because the equipment is so outdated, so I ordered upgr

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I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on sinc

IMTREECT

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4 years ago

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RDK-03004

About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 y

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I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on sinc

IMTREECT

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4 years ago

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RDK-03004

About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 y

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Hello @Carolss and thank you for contacting us here at the Xfinity Community Forums regarding the RDK1000 error you are seeing on your secondary cable box. I can certainly understand how frustrating it is to continue to see this issue after the prima

CCShaina

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3 years ago

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TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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@randy453 Thanks. Is there a code number following the error message? It may look like RDK-10041 or XRE-00306. Or something different?

XfinityLinda

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1 year ago

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there is no software to execute pace pxdolant 7437icv

keep getting on tv screen "there is no software to execute...... pace pxdolant 7437icv" . The main tv box works fine the other remote box works fine just one box

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Good afternoon user_14x1oq. Have you made any changes to your service recently? Are you getting any error codes like XRE or RDK?

XfinityJon

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28 days ago

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Movies! Channel

What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.

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I receive RDK-03004 and RDK-03033. Internet is working fine and all other boxes in the house work fine. I am never able to restart or reboot the box via the xfinity app. I always have to completely unplug the box, at least 3 times, before it finally

thezogs

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6 years ago

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RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what

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@thezogs wrote:Just RDK-03033 now and RDK-10000 on my other box. Is now happening very single morning, and unplugging box no longer works to reset and get things working. Have a service appt scheduled. Why would this just suddenly start happening?? y

Rustyben

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6 years ago

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RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what

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Hi Michael, I'm hoping you can help. I posted on reddit in the Xfinity sub about my problem, here's the link for more info: https://www.reddit.com/r/Comcast_Xfinity/comments/gjxy7o/tv_problems_not_sure_of_root_cause/. I'm having similar problems

KidSleez

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6 years ago

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RDK-03036

Ok. I have a DVR and 2 set top boxes. Last night all three worked fine. Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we’re new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came into o

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Getting error code RDK-03033 on tv boxes every day this week and repeatedly during the day. Can’t change channels and screen locks. Restarts of tv boxes don’t work until I first restart internet too and then after internet is refreshed restart

user_f2ed8b

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4 years ago

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XiD-P and XG2vP-P Boxes Intermittently stop working, error message RDK-03033

About 6 months ago, I went to comcast for 2 new cable boxes, previously had a Pace RNG150N P2 and Samsung RNG150N boxes, had those for years, never had a problem. 1 burnt out. Anyway, Comcast gave me a XiD-P and XG2vP-P box. Initially they worked fine but after about a month, I would turn on the tv

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Thanks for reaching out about this concern! Are there specific channels you can share so that we can look into? Do you also see an error code along with the message? If so can you share as well? (may start with RDK-or XRE)

XfinityEva

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2 years ago

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Need agent

All channels say have to upgrade to HD. Why?

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user_a2hlpo Thanks for reaching out! The RDK-03088 error usually means there is no upstream Internet Connection from the Wireless Gateway to the Xfinity Flex box. How far away is the Xfinity Flex box from the Xfinity Gateway?

XfinityMartyR

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2 years ago

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rdk-03088

I have Xfinity Internet. With that I have one small box (Xfinity Flex) that connects my wireless signal (router) to my TV via hdmi cable. I have a remote to control the Flex box. Suddenly not all the buttons on the remote are working and I got an !RDK-03088 error. I replaced the batteries in the rem

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Hey @user_0qijor! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with trying to watch MSNBC live. Since it has been a few days are you still having issues? If so, are you getting an error message or code (

XfinityMichaelC

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2 years ago

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Issues with MSNBC

I'm also unable to change the channel to get to MSNBC live programming. Our TV is connected to a Comcast box. But I am able to get to MSNBC Live on the app on my phone. Also I'm able to watch any recorded MSNBC shows that I wasn't able to watch live (???). This has been ongoing now for many hours to

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Good afternoon user_5abadr. We will be happy to assist you further. So that I can better assist I do have a couple of questions. When the technician was there most recently did he mention any additional work being needed? Are you receiving any error

XfinityJon

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2 months ago

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My instalation was done improperly

My cable has been freezing up slow internet glitches with volume rewind , fast forward and simply enjoying my cable. The situation would always correct itself after about an hour. I was moving into a new home and work from home. The computer also affected my alarm system. Finally, I called and with

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Hey there @user_4ec294, thanks for posting to our forums. RDK-03036 is a communication error, usually cleared by confirming the connections on the cable box are secure and then restarting the equipment. If you continue to run into this error after fo

XfinityBrie

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5 years ago

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RDK 03036

Set up upgrade tower and cable box “smaller one” internet works but tv is telling there’s the error. I have reset it checked wires etc. is there someway I can fix this without having a tech coming out.

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