there is no software to execute pace pxdolant 7437icv

keep getting on tv screen "there is no software to execute...... pace pxdolant 7437icv" . The main tv box works fine the other remote box works fine just one box

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XfinityLinda

Official Employee

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1.4K Messages

25 days ago

Thanks for connecting with us here, @randy453, about your cable box. This is an odd one. No worries, you have the right team to help. Can you tell me the model number on the bottom of the cable box? Also, did it just go down or have you not used this one in a while?

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randy453

Regular Visitor

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7 Messages

Hi Linda it is model pace pxdoiani

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25 days ago

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XfinityLinda

Official Employee

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1.4K Messages

@randy453 Thanks. Is there a code number following the error message? It may look like RDK-10041 or XRE-00306. Or something different?

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25 days ago

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randy453

Regular Visitor

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7 Messages

the message says

pxdolani

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25 days ago

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randy453

Regular Visitor

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7 Messages

V1.14 Pace PXD01ANI (74371CU) Loader

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25 days ago

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XfinityLinda

Official Employee

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1.4K Messages

@randy453 I appreciate you sharing. I'll have to pull up your account, so I may check the cable boxes on my end. To get started, please send us a Direct Message with your full name and complete service address. I look forward to assisting there.

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25 days ago

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BruceW

Gold Problem Solver

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26.1K Messages

25 days ago

... "there is no software to execute...... pace pxdolant 7437icv" ...

The problem may be similar to the one posted at https://forums.xfinity.com/conversations/x1/pace-loader-no-software-to-execute/64182b5e61d17c4791248aee. The information posted may actually be "pace pxd01ani (74371cu)".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

randy453

there is no software to execute pace pxdolant 7437icv

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Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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