Ok. I have a DVR and 2 set top boxes. Last night all three worked fine. Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we’re new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came into our condo and fixed it even though they originally said no to anyone coming in.
Called today to try and get the two set top boxes fixed. Phone lady said 20.00 credit and we’ll call when we can come in...Comcast is out here at least once a week, but she argued no. No visits, too bad for the two TVs.
Did a chat and she offered to send two new boxes. No, both boxes can’t go bad at exactly the same time.
Does ANYONE know how I can go about fixing these two sets so they could be used? I’ve refreshed the main DVR and reset both boxes a few times. Unplugged modem, and hit the WPS button on modem. Still code RDK-03036. PLEASE HELP! I would like to be able to use this service as we’re paying a lot for it, and i believe it should work. Thanks in advance for any help anyone could provide! Denise