U

Visitor

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2 Messages

Fri, Aug 27, 2021 5:45 AM

Closed

RDK-03004

About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 years.

 

I exchanged it at the Xfinity store for a new X2 box with the voice remote last Monday (10 days ago). After installing it I had to restart it half a dozen times to get it to work, but finally it did. All was well, until today. Today it absolutely WILL NOT connect to Xfinity.

 

I’ve checked the cable connections, and rebooted it a dozen times. I’ve even replaced my HDMI cable as a last ditch effort. No go. It goes through its start up routine and ends up on a screen that says

Sorry, there seems to be some trouble

Please tighten your cable connections and then restart your TV
Box. This can often fix common issues.

 

[Restart]  (button)

 

(!) RDK-03004

 

Obviously since following these steps a dozen times has had no effect, none of those things are the problem – at least not inside the house. The remote restart from the Xfinity web page wouldn’t even work – it said my cable box couldn’t be reached and gave me the same steps above to try.

 

After searching around here I have come to the conclusion that the problem is a weak signal and it pretty much has to be the incoming cable. The incoming coax must go through a splitter outside because there are 3 rooms with cable connections in the house. The living room where the cable box is, the basement room where the Xfinity WiFi gateway is, and the family room where there is nothing connected.

 

I’m thinking at this point it is time to call a technician out here to figure out why my signal is so weak. Unless someone here can give me another idea of something else to try before scheduling a tech to come visit. Of course that is a major undertaking in and of itself. Getting an actual person to help is virtually impossible these days.

XfinityLysa

Official Employee

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528 Messages

1 year ago

Hi @user_d23087

Thank you so much for taking the time to reach us through our Forums page! I can assure you that you have come to the right place and I am happy to review the account and see what other steps we can take to figure out this cable concern! I appreciate all of the details with everything you have already tried on our own! Your efforts do not go unrecognized. 

Please send me a Peer to Peer message so that I can help further. 

Here's the detailed steps to send a Peer to Peer message: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Visitor

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1 Message

1 year ago

Good luck   Their usual answer to me is that they'll need to rewire my cable, inside and out.  At my expense.    ARGh!

Visitor

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1 Message

11 months ago

I have been going thru the same thing for several months now. Have done all of the above solutions to fix the problem per Xfinity/ Comcast including going to get a new box. Still the same problems. I am to the point that I’m now waiting for my time with them to be up and am closing my account. I will probably keep the Internet but get rid of the cable too many problems. There are too many other options out there to choose from. Good Luck! 

Official Employee

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749 Messages

HI there @user_c735b4!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and would like to help with this in any way that we can.  Please feel free to shoot us a private message with your full name and complete service address so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3pRHe18 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

11 months ago

I am literally having the exact same issues!  My old JVC TV went in my bedroom so I bought a new Samsung TV.  Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on since.  I am SO tired of powering things off and on and reconnecting cables, that I finally got an appointment to have someone come out here to look at it.  All the codes I got were RDK-10000, RDK-03003. RDK-03004, and RDK-03036.  So frustrated.  This weekend I literally had no TV service.  And you are so right.  You can't even talk to a real person anymore!  I feel sorry for the senior citizens who are not tech savvy as I had to go through a bunch of telephone prompts and more resets.  And supposedly I am going to get a call from a real person soon.

BTW, since you posted 13 days ago, did they finally come out and tell you what was wrong?

Visitor

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2 Messages

11 months ago

I am literally having the exact same issues!  My old JVC TV went in my bedroom so I bought a new Samsung TV.  Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on since.  I am SO tired of powering things off and on and reconnecting cables, that I finally got an appointment to have someone come out here to look at it.  All the codes I got were RDK-10000, RDK-03003. RDK-03004, and RDK-03036.  So frustrated.  This weekend I literally had no TV service.  And you are so right.  You can't even talk to a real person anymore!  I feel sorry for the senior citizens who are not tech savvy as I had to go through a bunch of telephone prompts and more resets.  And supposedly I am going to get a call from a real person soon.

BTW since you posted 13 days ago, did Xfinity come to your house and finally resolve your issues?

Official Employee

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1.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you've had such issues with your cable services! Were you able to get a resolution? It's important to us that you be able to enjoy your services. I also want to let you know that you can also stay up to date one your favorite shows by using the Xfinity Stream app as well! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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