Visitor
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2 Messages
RDK-03004
About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 years.
I exchanged it at the Xfinity store for a new X2 box with the voice remote last Monday (10 days ago). After installing it I had to restart it half a dozen times to get it to work, but finally it did. All was well, until today. Today it absolutely WILL NOT connect to Xfinity.
I’ve checked the cable connections, and rebooted it a dozen times. I’ve even replaced my HDMI cable as a last ditch effort. No go. It goes through its start up routine and ends up on a screen that says
Sorry, there seems to be some trouble
Please tighten your cable connections and then restart your TV
Box. This can often fix common issues.
[Restart] (button)
(!) RDK-03004
Obviously since following these steps a dozen times has had no effect, none of those things are the problem – at least not inside the house. The remote restart from the Xfinity web page wouldn’t even work – it said my cable box couldn’t be reached and gave me the same steps above to try.
After searching around here I have come to the conclusion that the problem is a weak signal and it pretty much has to be the incoming cable. The incoming coax must go through a splitter outside because there are 3 rooms with cable connections in the house. The living room where the cable box is, the basement room where the Xfinity WiFi gateway is, and the family room where there is nothing connected.
I’m thinking at this point it is time to call a technician out here to figure out why my signal is so weak. Unless someone here can give me another idea of something else to try before scheduling a tech to come visit. Of course that is a major undertaking in and of itself. Getting an actual person to help is virtually impossible these days.
CCLysa
New Problem Solver
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617 Messages
4 years ago
Hi @user_d23087
Thank you so much for taking the time to reach us through our Forums page! I can assure you that you have come to the right place and I am happy to review the account and see what other steps we can take to figure out this cable concern! I appreciate all of the details with everything you have already tried on our own! Your efforts do not go unrecognized.
Please send me a Peer to Peer message so that I can help further.
Here's the detailed steps to send a Peer to Peer message:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_af872a
Visitor
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1 Message
3 years ago
Good luck Their usual answer to me is that they'll need to rewire my cable, inside and out. At my expense. ARGh!
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user_c735b4
Visitor
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1 Message
3 years ago
I have been going thru the same thing for several months now. Have done all of the above solutions to fix the problem per Xfinity/ Comcast including going to get a new box. Still the same problems. I am to the point that I’m now waiting for my time with them to be up and am closing my account. I will probably keep the Internet but get rid of the cable too many problems. There are too many other options out there to choose from. Good Luck!
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IMTREECT
Visitor
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2 Messages
3 years ago
I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on since. I am SO tired of powering things off and on and reconnecting cables, that I finally got an appointment to have someone come out here to look at it. All the codes I got were RDK-10000, RDK-03003. RDK-03004, and RDK-03036. So frustrated. This weekend I literally had no TV service. And you are so right. You can't even talk to a real person anymore! I feel sorry for the senior citizens who are not tech savvy as I had to go through a bunch of telephone prompts and more resets. And supposedly I am going to get a call from a real person soon.
BTW, since you posted 13 days ago, did they finally come out and tell you what was wrong?
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IMTREECT
Visitor
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2 Messages
3 years ago
I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on since. I am SO tired of powering things off and on and reconnecting cables, that I finally got an appointment to have someone come out here to look at it. All the codes I got were RDK-10000, RDK-03003. RDK-03004, and RDK-03036. So frustrated. This weekend I literally had no TV service. And you are so right. You can't even talk to a real person anymore! I feel sorry for the senior citizens who are not tech savvy as I had to go through a bunch of telephone prompts and more resets. And supposedly I am going to get a call from a real person soon.
BTW since you posted 13 days ago, did Xfinity come to your house and finally resolve your issues?
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