New Poster
•
5 Messages
Rdk 1000
Rdk1000 error on secondary box. Replaced master box today and the error still remains.
New Poster
•
5 Messages
Rdk1000 error on secondary box. Replaced master box today and the error still remains.
Accepted Solution
Carolss
New Poster
•
5 Messages
2 years ago
I have remedied this. I unplugged secondary box. Went to other room and unplugged primary box. Plugged in primary and waited until completely rebooted. Went to secondary box. Plugged back in. It rebooted and reconnected. All is well right now. Will report if things change in the future.
1
0
CCShaina
Problem Solver
•
393 Messages
2 years ago
Hello @Carolss and thank you for contacting us here at the Xfinity Community Forums regarding the RDK1000 error you are seeing on your secondary cable box. I can certainly understand how frustrating it is to continue to see this issue after the primary box was replaced and would be glad to further assist you.
You mentioned the main box was replaced today. Was it also receiving this RDK1000 previously, and for how long? Where exactly in the startup process or navigation on the set top box is this error showing up? Since you've just replaced the main box, it's possible the secondary box may need to be synced with the primary equipment again. Have you also attempted to power-cycle the secondary box as well by removing it from the wall power for 15 seconds and plugging back in?
0
0
Carolss
New Poster
•
5 Messages
2 years ago
We were getting rdk 03003 errors on main box. Support said it was an old box and should replace it. I went to local store with both boxes. The staff said second box was newest one and did not need replacing.
was instructed to set up main box first and wait until it was ready, then reinstall second box.
the 1000 error has been ongoing for a couple of days now on secondary box.
0
0