Visitor

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2 Messages

Tuesday, March 17th, 2026 5:29 PM

Need to schedule a tech to come to my home

I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv. 

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Official Employee

 • 

2.2K Messages

5 hours ago

Hi there and welcome to Comcast @user_pda87j! Thank you so much for reaching out to us today regarding the TV issues you are having. What error message or error code are you getting on your TV?

Visitor

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2 Messages

The tv is saying No signal

Official Employee

 • 

2.2K Messages

Does it have an error code that starts with XRE or RDK?

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