I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

I want to give a shout out to [Edited: Personal Information] ( live agent), she chat with for 1 hour plus to make sure I get the right plan and right service with the most discounts I can have. She is super patient, professional, understanding and an absolute sweetheart. She always makes sure I know

I received the following email from the address xfinity@updates.xfinity.com: ---------------- Great news! You’re getting another year of savings We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're exc

On May 11, 2025, a technician was sent to my home due to a power outage that caused the internet to go down. At no point was a $100 charge mentioned or disclosed. Since then, I’ve contacted support three times: May 20 – Ticket #ECM0013952033 May 26 – Ticket #ECM0014073331 June 8 – Ticket #ECM0014361

I have been a customer for many years now. I have two mobile lines and internet. Looking for a deal since my contract is almost up and when I called the customer service line there was no deal at all.

I have a new build house that’s showing unavailable in the billing system that I would like to get corrected. The lot I’m on was subdivided and the neighbor can order service but not me. Thanks!

I have an unburied cable in my backyard that was left exposed during a technician appointment over three weeks ago. Part of the cable is in my neighbors backyard where the utility box is and they are using a weed trimmer near it. I already have a conduit buried for a permanent line and just need a t

I attempted to move my gateway to improve connectivity but when I moved the gateway to the new location my streaming service seemed to buffer (cut out). I reviewed the information available on the Xfinity website and it made it seem easy. Did I miss a step?

Hello. We had wifi with a good connection before we upgraded at the xfinity store and came home to no wifi (makes sense). We could not setup the XB8 as it just keeps flashing orange and green. CS/TS could not solve the issue. A tech is coming out Saturday. How is it possible that we had a good conne

Is there a method for backing up Xi6-A or Xi6-T TV box settings and then importing the settings into the new TV box? Since the settings are all the same, the box type should not matter so if a new type of box is installed, the new box should be able to import the older box settings. I've had to repl

We are having trouble with our Xfinity voice. We can make calls fine, but we cannot receive calls at all now. The caller cannot hear us. The caller either continues to hear ringing or they get call cannot be completed at this time. I have restarted the router numerous times. We recently received a n

I called 2 months ago to cancel my services. Someone else is moved in at the address and they will have an account in their name. My first call I was told it would be cancelled and I'd get a prorated refund. A month later, I get another charge. I call and ask why it wasn't cancelled. They tell me th

need to exchange my tv box that won't work for a tv box that works.

I have been in search mode looking for new movies to watch and seeing some of the movies that I have watched as being Marked Watch, a bunch of other movies that I have watched and knowing that I have watched by seeing them in my saved list are not marked as being Watch. It is so bad that I have to t

All the return label instructions don't work for pods. I've called in several times, been to the store, back on the phone several times to be told the case manager is handling. Been 3 days since my last filling out of the form to not get an email for the label. The device return option is only for r

I have had an exposed cable In my condo complex common area for weeks. Have tried multiple ways to get it taken care of. How can I get assistance? I am beyond frustrated with customer service at this point.

I replaced my DOCSIS 3.0 modem DOCSIS 3.1 one (ARRIS SB8200) after upgrading my Xfinity internet plan (500Mbps to 1100). I was able to connect the new modem using the Xfinity app, but I'm only getting 600Mbps. The LEDs indicate the connection is operating at DOCSIS 3.0, not 3.1 - RECEIVE/downstream

I received my modem/gateway equipment upgrade, but it requires the Xfinity app to activate it for use. I cannot use the app, so I am looking for help in how to activate new equipment without it.

I cannot access many websites over wifi on a 2 year old Dell laptop on my home Comcast wifi. This problem started slowly a few months ago, and has slowly got worse. - I can access all websites on the same laptop at work - I have a Mac laptop that can access all websites on the same home network - Xf

For the past 3 months or so, we've been having an issue at home where some websites and web apps will load content like they're on a dial-up modem from the 90's. Sometimes the content just won't load at all and the page will remain blank until I wait for a while and refresh it later. Sometimes it'll