I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

Our Internet was restored Friday night after hurricane beryl but now Monday morning it’s gone again and I’ve tried to call and there’s no update and they keep hanging up on me. I understand that there is a lot going on After this hurricane, but the customer service is not acceptable. Someone could

I turn my Wi-Fi broadcast Off via the Mobile App or sometimes the Admin Panel. I don't like to broadcast it for obvious reasons. What Infinity department can I report that my Wi-Fi broadcast gets turned on again and not by me. I am wondering is it a hacker or a rouge employee in my apartment buildin

Dear Xfinity Customer Service, I hope this email finds you well. I am reaching out to inquire about how the end of the Affordable Connectivity Program (ACP) will affect my monthly bill and to explore the options available to me. As you may be aware, due to a lack of additional funding from Congress

I have spent the last month dealing with intermittent connectivity issues. I have spoken to numerous Al support on finity Assistant via phone, text and App. I have spoken to several " live agents " as well. I was told to factory reset the modem, make sure the connections were tight (REALLY?!) and se

Hello! I am trying to transfer my Xfinity service online to the new address that I am moving to, but when I look up the address, it claims it is a business address, which it is not. Can I please get some help/guidance on how to fix this?

How do I register a complaint regarding cell signal reception strength? Background-today Xfinity was working in my neighborhood to enhance the network.  Xfinity indicated the work was complete and no outages were present.  However my house has an outage still and I reported it.  I a

iOS 18 Open Beta is available for iPhone users to test and use, but XFINITY hasn't made tested able. please active for us to test and use on the network

Wired internet connections are working but my wifi is disabled. I’ve gone into the admin page on a wired internet connection it shows my wifi is disabled and the option to enable or edit it is grayed out. I’ve tried to created a new wifi network I go through all the steps and save it but then it’s n

Greetings, This is getting extremely frustrating! I don't get to spend much time at home but when I am home, my internet is no longer reliable.  This has been going on for months now.  At first I thought it might be my modem, so I replaced it.  Things seemed to be better for a few d

Trying to get Comcast to come out and move their lines over to the new pole. PG&E installed a new pole last year, and said Comcast Xfinity would have to come out to move their internet lines. It's been over a year now, and Comcast has not come out yet.

Hello - I would like to request to cancel service at my old address; my new residence already has Xfinity service in place. I am having difficulty processing the cancellation over the phone. I have two TV Adapters and a rental Internet/Voice equipment rental to return. Can you help? Thanks!

I am extremely frustrated that I have been unable to report a downed cable. There are countless threads in these xfinity forums from other people who tried to do the same. The response in the threads from Xfinity employees is always the same: Send a Direct Message to "Xfinity Support". First, som

Chat agents not available during work days hours. Callback isn't convenient at work. How to cancel my voice plan service online?

I have two emails from May 11 2023 stating that my internet service was cancelled. I was unaware I was still being charged for this service after I cancelled it due to moving to a location where your service is not offered. The bill increased $30 October 2023 as well and I could not see where any ch

A fellow came to do some repair on what we thought was my modem, but it turned out to be a connection outide that was found weeks later. My problem is that the initial repairman reset my login settings to my modem and I can no longer access it from the home page. Would a hard reset work or should I

I was curious. For 2 factor authentication, you get a code sent to your phone or code sent to an alternate email address. Either your phone or alternate email address is always working. What is a customer supposed to do, if both methods failed and are not working. Does the customer call tech support

I purchased a Samsung Galaxy S24+ on 07/27/24 in an Xfinity Store. I qualified for the $500 discount promotion to be applied for replacing an existing line over 24 months in bill credits.  I went back to the store on 07/29/24 for over 2hrs, and they confirmed the discount is applied.  Whe

I recently moved to a new area, signed up for the internet plan, and ordered my equipment last week. I received the tracking link, which said that it had been shipped through FedEx and delivered on July 30th. I was not at home at the time of the delivery, but when I checked, the package was nowhere

My 96 year old father recently passed away, and support for my iPhone 6 via Xfinity Mobile is likewise scheduled to pass away in September. I now have my father's iPhone SE 2nd generation (that I got him to buy because he too was all Comcast and could get Xfinity Mobile) and am wondering if I can b