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Feeling gaslit by Xfinity, being told my address isn't in service area

Recently moved, mind you I am in the urban area of Portland Oregon. Xfinity service map of course covers all of Portland Metro area. I requested service, and awaited delivery of equipment. Set up and activated with ease. Used for several days then suddenly shut off. Contacted Xfinity and was told m

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Can't Remove 2FA

I realized that I made a mistake when I turned ON your 2FA and decided to switch it to OFF. I can't.  It continually asks me for my password and then sends me a one-time code via Text which I have to enter on the website.  Wash, rinse, repeat, mainly repeat.  After the 5th time I jus

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Help restoring service

I'm in need of your Service has been interrupted for past due only to applnth e ACP BENEFITS TO GET IT APPLIED TO NEXT MONTH BILL CAN U PLS HELP ME RESTORE MY SERVICE. I MADE An arrangement for the 8th an still no service. address [Edited: "Personal Information"] [Image Removed: "Personal Informati

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two apple watches, one iPhone

Can I pair two apple watches (not bought from Xfinity) with a current iPhone line that I have with Xfinity? That is, I would like my kids to be able to use cellular service via the watches without getting them separate line.

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Affordable Connectivity/Internet Essentials eligibility renewal gone wrong?

I've been getting Internet Essentials for a few years, and was sent a letter telling me I needed to renew my eligibility. I ran into problems with their website (it wouldn't recognize my existing account, then kept claiming my state doesn't participate in National Verification, then directed me to

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Unanticipated Charges on 'Free' Xfinity Flex Box – An Unsettling Surprise

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

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Paying for 200Mbps upload speed but cannot get more than my old speed of 40Mbps even after getting new boot file and rebooting many times

Xfinity Support asked me to wait 30-45 minutes after they re-provisioned my owned Arris 8200 router with a new boot file that should give me 200Mpbs. I have done this twice and then rebooted once more and still get stuck at 40Mbps upload speed when I am wired into my router. Another post said he h

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Problems With Diamond Reward of Apple Watch SE or $299.99 off a more expense Apple Watch Model

Another reward complication is vexing me, as happened in 2022 and 2021. I qualified for the free Apple Watch SE back in late-August.  On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch.  Let me state here

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NHL & NBA

Will Xfinity be offering the NHL Center Ice and NBA League Pass packages this year? I don't see the option to subscribe on screen and whenever I call customer service they have no idea what these packages are.

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Dvr deleting recordings

My dvr keeps deleting my recordings. They are set to keep for 1 year and the latest ones were recorded only 2 months ago. There is also plenty of room on the dvr. It’s less than 50%

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Contract discount

My Contract Discounts have expired. I want to keep the same services and I would like to get these discounts back. The online chat support person was unable to help me.

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New Customer Treated WRONG

So, I just got xfinity, just moved into a new home. My fiancé and I went to the xfinity store and got the DIY kit and we set it up. All was well and plugged up right but some outside box (already xfinity was here before we moved in) and we called to see what the issue was. Turns out the Coax cables

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Slow upload speeds after replacing modem.

EDIT: 2023/11/01 RESOLVED: Long story short, you MUST notify Comcast of the router swap - to get it properly provisioned. The Comcast gateway I was leasing was provisioned for both internet and phone/voip but since the CAX30 has no voip capabilities, the same provisioning could not be applied to it

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Replace XiD (HD) Box with XG1v4 (4K) DVR

Hello- I currently have an 4K XG1v4 on my main TV and an XiD companion box on my 2nd TV.   I upgraded my 2nd TV to a 4K model so I want to replace the XiD with a XG1v4 DVR box since that supports 4K.   I do not have a Comcast gateway, so I cannot use a wireless companion box an

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Issue accessing MS Teams and office.com

I'm having problems accessing MS Teams and office.com. I can't access on all of my devices: PC's Macbook, iMac and iPhone. I get the following error: This site can’t be reached office.com took too long to respond. Try: Checking the connection Checking th

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Building a new house on a road that has Xfinity service

We are building a new home on a road that has Xfinity service already. The house will be about 700 ft from the road (telephone pole) - Power company is having us put in conduit from the pole to the house location, one conduit for power and one conduit for cable service. How do we get started with Xf

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Xfinity data usage spikes and breakdown of devices

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

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CM2000 Amount of 'acceptable' Uncorrectables?

Hello yall, Ive checked through and cannot seem to find anything regarding this, but if its been asked/answered please forward along... Ive noticed a lot of Uncorrectables lately, just trying to figure out what would be considered 'acceptable'?   See snapshot below: Running a CM2000 with GT-

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I need help. My Xfinity Wireless was hacked

I need help. Since I upgraded my Xfinity devices look like if someone hacking my network. Please don't tell me to change my password I change my wireless name, change the password with a password generator, I contact support and my pain still remain. The last time work for one week until yesterday s

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Sharepoint - Unable to access via Xfinity

Had an issue with Xfinity Internet yesterday am- - restarted system - -back up and running - -except for Sharepoint no longer accessible. THIS SITE CAN'T BE REACHED.   xxx.sharepoint.com took too long to responsd.   err_connection_timed_out.      My son has same i

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