Visitor
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1 Message
Cannot receive voice calls.
We are having trouble with our Xfinity voice. We can make calls fine, but we cannot receive calls at all now. The caller cannot hear us. The caller either continues to hear ringing or they get call cannot be completed at this time. I have restarted the router numerous times. We recently received a new router from Xfinity and this seems to have made the problem even worse. prior to this router, we would periodically have this issue, but a restart would fix the issue for a week or two. Help!
Accepted Solution
XfinityBenjaminM
Official Employee
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2.3K Messages
2 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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