Bury cable

I have had an exposed cable In my condo complex common area for weeks. Have tried multiple ways to get it taken care of. How can I get assistance? I am beyond frustrated with customer service at this point.

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XfinityJorge

Official Employee

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2.5K Messages

4 months ago

user_knpigw Hey there! Thanks for using our Forums and for taking the time to contact our Xfinity Support Team. We see that you have some concerns about the exposed cable at your home and we are here happy to help secure that. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_sb7dyc

Visitor

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1 Message

2 days ago

Same-they buried a cable about 2 inches in my garden and after a few days it was completely exposed. It is impossible to speak to anyone-unless you request to cancel service-and then still no follow through. We have an orange cable the size of a garden hose running through the middle of our yard. They are supposed to bury it 8 inches

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XfinityKassie

Official Employee

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2K Messages

user_sb7dyc Good morning, and welcome to our Xfinity Forums Community. I'm sorry to hear your line wasn't buried deep enough. I'd be delighted to assist you in getting a ticket issued to have it re-buried. We want to try and get that done before the weather turns in most areas. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 days ago

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Customer Service

user_knpigw

Bury cable

XfinityJorge

user_sb7dyc

XfinityKassie

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