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user_6ce2d1
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Visitor

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4 Messages

Friday, May 30th, 2025 1:46 AM

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Upgraded and lost connection

Hello. 

We had wifi with a good connection before we upgraded at the xfinity store and came home to no wifi (makes sense). We could not setup the XB8 as it just keeps flashing orange and green. CS/TS could not solve the issue. A tech is coming out Saturday. 

How is it possible that we had a good connection before we upgraded and now switching from the xb7 to the xb8 we lost our connection. 

Question

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Updated 

15 days ago

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Accepted Solution

user_6ce2d1

Visitor

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4 Messages

22 days ago

Service came out and fixed issue with wiring at house connection. 

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XfinityMarshante

Official Employee

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163 Messages

@user_6ce2d1 since your appointment today. How has the service been working for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

22 days ago

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user_6ce2d1

Visitor

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4 Messages

Back to normal but the tech said we dont see the faster speeds until they upgrade the system in the streets,

17 days ago

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XfinityAmandaB

Official Employee

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2.3K Messages

 

user_6ce2d1 That is good to hear and correct. The next Generation Speeds are very location-specific, so there may still be needed work in your area. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

XfinityMarshante

Official Employee

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163 Messages

22 days ago

Hello@user_6ce2d1, Thank you for taking the time to leave a post. Sorry to hear you are having connection issues. When you connected the XB8 modem, did you place it back into the same location as the previous modem? Are cable connections tight on both ends? Are you using a splitter or directly connected to the outlet? 

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EG

Expert

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111.2K Messages

15 days ago

Marked "Solved" topic now being closed.

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