New Poster
•
4 Messages
Pod Return
All the return label instructions don't work for pods. I've called in several times, been to the store, back on the phone several times to be told the case manager is handling. Been 3 days since my last filling out of the form to not get an email for the label. The device return option is only for rented equipment. Saying ups will create a label is incorrect, been in touch with them as well. Ended up with 3 forms filled out without getting a return label. Case manager credited my account for the pod. She's still trying to find a way to get a return label but at least corporate is aware of the issue.
Accepted Solution
XfinitySara
Official Employee
•
1.8K Messages
1 month ago
Hello, @frednecker! Thanks for visiting our Xfinity Community Forum and for leaving a comment with your pod return concerns on this user's post. You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll always do everything we can to review and resolve issues quickly, and I'd love the opportunity to look further into this for you. We've converted your comment into its own post in order to ensure the swift and proper handling of your particular account. Could you please send our team a direct message so that we can take a closer look?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
1