Hello, @user_o8eqck thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and wanted to go over the option for a UPS return label. You can visit xfinity.com/returns and follow the onscreen instructions for equipment return:
Sign in and visit the Equipment Return page.
Note: You must have your Xfinity ID and password to process your return online. If you need help with your ID or password, go here.
Select Return Details for the device you’re returning.
Click Print Shipping Label to print the label for your package.
Put the equipment being returned into its original box or any at–home cardboard box that fits your equipment. Note that only the device, remote, and power cord need to be returned. There is no need to return HDMI, Ethernet, or cable wires. Ensure the device is securely placed in the box and add any additional padding (newspaper, cardboard, etc.), if necessary.
Place your UPS prepaid shipping label on the outside.
Keep the top portion of the label with the tracking number included, as this will be your receipt.
You can either:
Drop the package off anywhere UPS shipments are accepted.
Call 1–800–PICK–UPS to schedule an at–home pickup by using the label tracking number.
Note: Please allow up to two weeks for the return to be reflected on your account.
Here is more info on all return options: https://www.xfinity.com/support/articles/returning-your-equipment
With our partnership with UPS, you can also take the equipment into a UPS store with a return box. Have them scan the bar code sticker on the device to get a return label printed. They no longer provide return boxes at UPS, so again recommend taking in a box with you.
Please let me know if you have any other questions, or need further assistance.
All the return label instructions don't work for pods. Case manager doesn't call back. Xfinity is just running out the clock on return time. I've called in several times, been to the store, back on the phone several times to be told the case manager is handling. Been 3 days since my last filling out of the form to not get an email for the label. The device return option is only for rented equipment. Saying ups will create a label is incorrect, been in touch with them as well. 40 year customer here and that's the loyalty I get. One way. Sad.
Hello user_02a107! Thanks for visiting our Xfinity Forum. My team is here to support you. To confirm, do you know if the prepaid return label includes all the other relevant return information (ship to address, tracking number for the return, etc.)?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out here @user_i14y4w. What type of device were you returning?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
•
1.6K Messages
3 months ago
Hello, @user_o8eqck thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and wanted to go over the option for a UPS return label. You can visit xfinity.com/returns and follow the onscreen instructions for equipment return:
Note: Please allow up to two weeks for the return to be reflected on your account.
Here is more info on all return options: https://www.xfinity.com/support/articles/returning-your-equipment
With our partnership with UPS, you can also take the equipment into a UPS store with a return box. Have them scan the bar code sticker on the device to get a return label printed. They no longer provide return boxes at UPS, so again recommend taking in a box with you.
Please let me know if you have any other questions, or need further assistance.
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frednecker
New Poster
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4 Messages
3 months ago
All the return label instructions don't work for pods. Case manager doesn't call back. Xfinity is just running out the clock on return time. I've called in several times, been to the store, back on the phone several times to be told the case manager is handling. Been 3 days since my last filling out of the form to not get an email for the label. The device return option is only for rented equipment. Saying ups will create a label is incorrect, been in touch with them as well. 40 year customer here and that's the loyalty I get. One way. Sad.
(edited)
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user_25nziv
Visitor
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2 Messages
24 days ago
i need a return lable for ups
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user_02a107
Visitor
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1 Message
2 days ago
Why does my prepaid return label say "sample"
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