Return label

Hello, @user_o8eqck thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and wanted to go over the option for a UPS return label. You can visit xfinity.com/returns  and follow the onscreen instructions for equipment return: 

1. Sign in and visit the Equipment Return page.
   • Note: You must have your Xfinity ID  and password to process your return online. If you need help with your ID or password, go here.
   • Already submitted a return request?
     • You can track your return at the Pending return status page.
2. Check off the device(s) you'd like to return and select Continue.
   • When returning your device(s), check the serial number on the device to ensure that it matches your selection.
   • Note: If you're returning a TV Box, you can click Identify Device.
     • This will send a signal to that specific TV and display an on–screen message to let you know it's the correct TV Box.
3. Choose a reason for return and press Continue.
4. Select a return option, follow the listed instructions and press Confirm.
   • If you’ve selected UPS Prepaid Shipping:
     • Return to the Device Management Center.
     • Select Return Details for the device you’re returning.
     • Click Print Shipping Label to print the label for your package.
5. Put the equipment being returned into its original box or any at–home cardboard box that fits your equipment. Note that only the device, remote, and power cord need to be returned. There is no need to return HDMI, Ethernet, or cable wires. Ensure the device is securely placed in the box and add any additional padding (newspaper, cardboard, etc.), if necessary.
6. Place your UPS prepaid shipping label on the outside.
   • Keep the top portion of the label with the tracking number included, as this will be your receipt.
7. You can either:
   • Drop the package off anywhere UPS shipments are accepted.
     • Find the nearest drop–off location here.
   • Call 1–800–PICK–UPS to schedule an at–home pickup by using the label tracking number.

Note: Please allow up to two weeks for the return to be reflected on your account.

Here is more info on all return options: https://www.xfinity.com/support/articles/returning-your-equipment

With our partnership with UPS, you can also take the equipment into a UPS store with a return box. Have them scan the bar code sticker on the device to get a return label printed. They no longer provide return boxes at UPS, so again recommend taking in a box with you. 

Please let me know if you have any other questions, or need further assistance.