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Lost purchased movies and shows after a move

We recently moved and our service at the old house was canceled so the new owner could establish service. The account for the new house was not set up yet to move services over, along with the complication that the old plan we had is no longer available.  Once the cancellation of the old accou

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I had a long outage yesterday that majorly disrupted my day. Could I get an outage credit?

Hello. Yesterday, 4/30, between shortly after 3 PM and around 11 PM, my internet was out. Could someone help me with getting an outage credit? Thank you.

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Request for Gigabit Pro service

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

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Internet connection drops every 12-48 hours after Xfinity Outage

Hello, I have been having almost daily intermittent Internet connection drops for more than a month now, after Xfinity had an outage in my area. Before that outage I had 2+ years of flawless connection. After I started experiencing connection drops, I changed the modem from Motorola MB8600 to Arri

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123

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Data Overage

There is nothing I have changed in my house that would justify my data this month going over the 1.2TB you have capped. I have been with Comcast since 2007. Last Sept I used 195 GB, Oct 262GB, Nov 4407Gb Dec 340Gb, Jan 373Gb, Feb 501Gb, Mar 988GB, now in April I supposedly have used 1.43TB of data.

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remote low battery warning

Yesterday my X1 box reported that my remote batteries are low. The Remote Settings screen says 26%. I charged another set of batteries and replaced them, but it still shows the same level. I replaced them with an unused set of batteries, still 26%. There was a similar thread from a year ago where

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69

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Arris SBG10 won’t connect to Xfinity internet

Spoke with the someone on the online chat assistant and they said they cannot detect a signal for my router/modem. It pops up under wifi on my phone and smart devices but cannot connect it to my Xfinity account. Can someone help me figure out why this is happening?

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Canceling Services

I have had a HORRIBLE experience, over the last several years, with comcast/xfinity. All I want to do is get ALL my services canceled. I tried the online chat several times and every single time it said it was too busy and i needed to call. I finally got customer service to cancel 2/3 services by sp

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125

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Impossible to cancel my services

Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subs

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Xfinity support

my name is [Edit: Personal Information] my service address is [Edit: Personal Information] my service is interrupted. I will be able to pay the full amount for sure Wednesday and wanted to see if I can get an extension until Wednesday? I am a valuable customer and I always pay

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Incorrect cancelation request

I've got "We received your cancelation request, and we're on it" email even though I didn't request any cancelation. I suspect this is because my upstairs neighbors are canceling the service, but somehow it impacted my account (their address is "82 <streetname>" and mine is "82A <streetname

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Comcast Customer Service: Incompetence, Gaslighting, and Lies

This is a letter I just e-mailed to Comcast's CEO and its top two customer "service" executives. As I mentioned in the letter, I'm also posting it here. April 21, 2024 [Edited: "Personal Information"] RE: Comcast Customer Service: Incompetence, Gaslighting, and Lies Dear [Edited: "Personal Informati

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Xfinity App shows no Internet Connection but I have Wifi with new modem/router

I disconnected my Xfinity Gateway Modem/Router as it is no longer included free in my service plan. I added an approved Xfinity Wifi cable modem (Arris Surfboard SBG8300) via the Xfinity mobile app and I am able to connect to the Internet. But when I check the Xfinity mobile app, it states "Your hom

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autopay discount

I was notified on my bill in December 2023 that the discount for autopay by credit card was going to be reduced to $5.  I was not aware that there was a discount for autopay.  I set up autopay on my account in December 2023 to get the discount.  My bill for this month still doesn't s

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xFi complete evaluation

Hi, I installed xFi complete at my new home on March 16th and I haven’t received any news about the signal evaluation to conclude if I need extra pods. I decided to pay a bit extra for excellent coverage but it’s not the case since I have two weak signal spots at home. When should I expect more info

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Purchased Movies Gone After Moving

I’ve already moved and migrated my service to my new address. Everything in my XFINITY account seems to have made it over with one exception: purchased movies and TV shows/series. Please help!

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Can't use email on iPhone

I am successfully using one of my e-mail addresses on my iPhone. I want to add another.  I know that I have to select "Allow access to my Xfinity connect email through third-party programs" in my email security settings.  The problem is, it won't stay checked.  I check it, switch to

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Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

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10GB Upgrade - Upload Speeds

I got an email from Xfinity yesterday telling me that I could now enjoy a 5-10x improvement in upload speeds from the Xfinity 10G Network. However, I do regular speed testing and it's clear if I actually got ny improvement. Is there some way to tell other than just doing speed tests? 5-10X compared

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Problems with Internet - after chat/call random large amount of "upcoming charges" appears without my consent

Over the last weeks, I have experienced severe problems with my WIFI where I have intermittent connection problems. Unfortunately, the support was not very helpful, so we decided to get a support person to come in and check my connection early next week. Before this was scheduled, one of your custo

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