I got an email from Xfinity yesterday saying a new device joined my network. It was identified as an iPhone.  I used the Xfinity app to investigate.  the app claims the device is currently connected to my wi-fi network, and I can see its MAC address.  The MAC address doesn't correspo

I received an email about my equipment being on its way but the button that says "Track your order" doesn't work. There is no link connected to it, and clicking it does nothing. I want to be able to track my order. How do I fix this?

I recently purchased xfinity tv but my old DirecTV splitter doesn't appear to be compatible. I need to output to 8 boxes.  Is there a recommended splitter for this?  Do I have to purchase my own splitter?  Or will xfinity provide one?

Since about 2 weeks ago I can no longer login to Xfinity rewards. I am a Diamond level and have used rewards for years and years.  Now it says my account is not eligible for rewards, but I meet all the requirements.  I already contacted support and was told to wait but it's already been s

Hi All, I have a NETGEAR Modem, NETGEAR Nighthawk mesh network. Have Internet only plan. I bought a couple of MOCA 2.5 adapters and a POE filter. Trying to figure out how everything gets setup. Since I am not using Cable TV boxes, can I install the POE filter onto the Cable going into my modem? D

As repeatedly documented in other posts, using chrome and edge the Xfinity/stream will not load, just get Xfinity … I have done all of troubleshooting; clear the cache, purge files and clear cookies and update drivers. Is there a solution to this problem?

Looking to hardwire my internet throughout the house. I have the house pre-wired with Cat 6 cable. I have the XB6 modem and also looking to upgrade that to the latest. Is it as simple as connecting the Ethernet cable in the back of the modem to a router (which router to use for fastest connection?)

I ordered the self-install kit since I've had Xfinity Internet before. Apparently my tap was disconnected and hooked into my neighbor's box - leaving me without a tap while I had another provider. I went through the dance of getting a technician to come run a new line outside. The chat agent that se

I ordered and iPhone 14 several weeks ago. FedEx delivered. Did not require a signature as was requested. Got home, and the box was just left at the door. Opened it and it was empty. Called several times over the course of this month and keep being told either the ticket is being worked on or it has

I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before.Please offer the ability to have a static IP address for Residential

Hello, I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th. I am planning on moving out of my current house on the 1

While trying to watch Sky News I get a blank white page with the following message: **Signaled ad avail is currently being blanked by NBC Tech Ops Media Live. ** This happens on my PC as well as on my mobile app. At other times It works fine. Then if I leave the app and go back to watch I get the

Hello, My internet is appearing to drop out for a minute or two then return. This is happening 1 to 2 times a day. Was looking for any information on what's happening? Arris cable modem   SB6183 TP Link  Router          AX1500 Wi-Fi 6 Computer

I have been trying since May 2023 to get Xfinity to process my approved ACP application. I have spoken with several reps in the ACP Xfinity department and did everything each rep stated needed to be done to FIX THE PROBLEM. Each call its something different. Know they can't even tell me the problem.

I live down a 1 mi dirt road. Comcast has lines right at the top of my street but his quoted me $60,000 to run a line to my house. I understand it's expensive but I could easily run my own line and have a buried for cheaper than that as I already have most of the equipment. My question is would Comc

Up until yesterday I had all of email and today I noticed that all of my emails from 9/14 until today are missing. Almost an entire month.  I already checked online and they are not in the "recover deleted emails" they are missing from there as well.  I have some very important emails for

In July 2023 I saw on my Xfinity app that I was eligible for a new phone promotion offered if I traded in my current iPhone. The offer stated that current customers were eligible. When I entered in my phone being traded the app  showed I would receive $700 off on an iPhone 13 if I traded in my

We have been experiencing intermittent internet issues for days now. We see millions of uncorrected codewords.  We have been advised to buy a new modem.  However, comcast then called, told me that they fixed a headend in our area (never coming to the house), and the problem completely wen

I've set up autopay with ApplePay and for 2 months everything was okay but just last month it suddenly stopped working and now I have a late fee on my bill. This is ridiculous. I need help finding a solution to this because I don't plan to pay a late fee for something I set up months ago and suddenl

Title says it all. Need to make my first post so I can DM the mods or whatever so we can sort this out. I originally was on gigabit pro with personal modem but swapped out my 8611 to a rental XB8.  Account shows I should be getting 200mbps uploads but in reality I'm still at the 40mbps I had