Xfinity had to do cable work through my yard, and damaged a sprinkler head and cut an irrigation pipe. I need Comcast to come fix it, or reimburse me to get it fixed.

I have to use a VPN for work. The VPN works fine for somethings but not for others. A Coworker suggested I clear my DNS cache locally and on my router. I know how to do this on my machine but how can I do this on my Xfinity router (Model: TG1682G)? Trying to find an answer to this through the automa

We were charged a $100 "installation fee" for an in-home technician visit, after being told by both the technician and the customer service agent, who made the original appointment that there would be NO charge if the problem was due to Comcast equipment. These are the facts: we were having constan

I signed the Internet plan for 24 months effective from Apr 07, 2022 to Apr 06, 2024. This month the monthly pay was increased without my knowledge. I checked the plan in my account, looked like the plan had been changed with a new expiry date Apr 15, 2024. What happened?

How to cancel TV service, but keep internet with current promotions.

I'm soon to have a tree removed from my front yard, I've had blue stakes mark everything, and the cable line runs right past the tree. If the tree is removed it'll probably rip up the cable line. Can I have the line rerun now or is it best to schedule either when the tree is removed or afterwards?

Hi there — my family routinely surpasses the 1TB of data per month and we need unlimited. However, xfinity will not grant this to us because they put us on a Covid billing plan last year. Every month we’re being charged overages up to $100 extra. I need to cancel so we can switch to a different prov

season 1, episode 13 of "so help me todd" stops in the middle and reverts back to the on-demand menu. when clicking "watch again" the show starts from the beginning and stops again in the exact same place, we can't finish the episode.  please fix.

​I ordered a router 10 days ago but haven't received a shipping confirmation.​

SUMMARY OF ISSUE: (1) I had stable, error-free cable internet service until a recent "neighborhood upgrade" on March 30", when the "upgrade" work caused service to be out for a whole day. (2) Now, our service logs tens of thousands of uncorrected errors per day across sixteen downstream channels,

​​I am experiencing a persistent issue with my internet connection that has been ongoing for several weeks. Despite multiple calls to your customer support team, the problem has yet to be resolved.​​ ​​I was initially advised by one of your technicians to replace my modem, which I did, but unfortun

Hello. When my sister-in-law passed away last November, I cancelled her Xfinity account.  Since I cancelled in the middle of the billing period, I was sent a check for the unused portion.  I can not do anything with the check since it is made payable to her.  I would like to have the

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

How do you clear the previous whatched channels?

Anyone else get these emails "Your internet equipment needs an upgrade'? I own my own modem, CM1150V which is DOCSIS 3.1. I'm a little confused as I thought 3.1 is the latest standard? Anyone have experience with these messages? I have a feeling I don't need to upgrade at this point but wanted to as

We are long-term Xfinity/Comcast customers, and similar to another post I saw on this forum, we have been noticing that recordings are just disappearing off our DVR. We have plenty of storage space left on our DVR, and no, we are not deleting them ourselves. These recordings tend to be older, but th

Hello, I'm posting here to activate the direct message feature and connect with customer service. We need to have our existing buried cable line moved as it runs diagonally across our backyard and will be impacted by planting and landscaping work. Please advise who I can contact for remedying this s

This is the second time I ran into this issue this year. Accessing the Netflix app through the X1 cable box shows a message about entering a third-party app, then returns to my cable broadcast channel instead of entering Netflix. I can access Netflix fine through the app installed in my smart TV. I

Hello, I recently purchased and moved into a home that has Xfinity service, but the coaxial run from the grey Xfinity "box" outside my home into my home is old and the signal is very weak. I have no other coaxial access points in my home (in other words, I only have one point of cable access in t

I received an email to Upgrade your TV equipment – at no additional costhow do  IOrder the X1 TV equipment 4K HDR set top boxes XG1v4 and Xi6 to replace current units. Thanks