I have call waiting service on my Xfinity Voice phone account. If I'm on a call and a second caller is calling, I hear a notification chirp that there's a call waiting. I have difficulty connecting to the waiting call. There's a "flash/call waiting" button on my phone's handset. But when I press it,

My Xfinity gateway is making a very loud whining noise. I've tried all the usual things, but nothing will shut it up. The device is in the living room and I can hear it from the bedroom. It is loud and high-pitched and crazy-making. The AI Xfinity Assistant is even more crazy-making. I hope that's n

I am changing Internet VOIP providers from Xfinity to AT&T and it’s been17 days without phone service. My calls and voicemail’s are still going to Xfinity. Any help would be appreciated. Thank you

During a chat today with a live agent in XFINITY ASSISTANT I was offered a watch promo. After I asked many questions I was sent the link below. Was this chat hacked? Sure, to check for it, I need a few pieces of information from your end. Ok Now I am sharing a secure government link to authenticate

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place

i have an Xi6, watching stanley cup finals when i use the max app on my LG television, I get the better picture and sound, but not via the app on my X1, is there a limitation on the X1 Max app?

I have an issue that needs to be resolved ASAP. You are apparently blocking incoming SMS text messages from short code 38263. This is preventing me from completing the identity verification process for this business. I've been trying to get this corrected, but I can't get a response from your [Edite

What is involved in setting up a second xfinity service account at an address that already has an in-use service? The property has a large garage with a separate electric utility meter with its own address for the power company, not a registered UPS separate address. Is it possible to get a separate

I have the 1 gig plan (now 1100, I guess) and distinctly remember receiving emails about higher upload speed if I upgraded my modem after the mid split update. Now that I'm ready to do the purchase, I've been told that my plan is 1100 down, 35 up and that a new modem wouldn't change that unless I up

Hi Xfinity Superheroes! I'm a long time 21 year Comcast/Xfinity customer and looking for Internet only options now that my promotional rate is expiring 30 June. I want to remain a customer as Comcast/Xfinity has always delivered quality internet service. Anyone willing to take up the challenge? Sinc

I'm moving soon and won't need wifi where I'm going, so I want to transfer my account to my roommate. I saw online that it's best to go in person to a store, but the nearest store is way too far away for that to be possible. Is there any way to transfer the account over online? If not, I need to can

Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addin

My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?

Hello, I recently placed an internet order (Edit: Order number removed) but I need to cancel it as soon as possible. I did not know that a coaxial cable connection was required at my location, and unfortunately, I do not have one. The service has not been activated yet, and I have not received the e

Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?

During cable repair, the contractor burying cable damaged our irrigation system. I need them to come repair

I am writing to express my frustration regarding a persistent issue with my Xfinity DVR recordings, which I believe stems directly from inaccurate programming guide data provided by Xfinity or Channel 1188 (WHCT2/H&I). Despite multiple attempts to explain this, my concerns have not been adequately u

Greetings Customer Service, I need to correct my service address. For some reason, my service address was established incorrectly upon setting up my account (it is off by a single number on the service address, which I only became aware of when I was notified of equipment delivery). I checked on the

I contacted Xfinity chat support for a simple eSIM to physical SIM swap.What happened next was a masterclass in deceptive sales tactics that doubled my monthly bill. BEFORE:- Cable: $45/month- Mobile: $50/month (1 line)- Total: ~$95/month AFTER:- Cable: $85/month- Mobile: $70-98/month (NOW 2 LINES?!

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!