Frequent Visitor
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8 Messages
mid split for my plan
I have the 1 gig plan (now 1100, I guess) and distinctly remember receiving emails about higher upload speed if I upgraded my modem after the mid split update. Now that I'm ready to do the purchase, I've been told that my plan is 1100 down, 35 up and that a new modem wouldn't change that unless I upgraded my plan to 2000 x2 plan. Is that true and how do I talk with someone that can explain this to me better? I currently have a Netgear CM1000 modem (not approved anymore, I know - but it keeps on working) and would upgrade to a Netgear CM3000 if it gave me the new mid split speeds. Can I get more information?
BruceW
Gold Problem Solver
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26.4K Messages
1 day ago
I don't think that's correct. If you meet all the requirements in https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62 you should get the faster upload speeds of NextGen/Enhanced Speed service.
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XfinityAlyssaA
Official Employee
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1.9K Messages
1 day ago
Good evening @rground and happy Monday! Thank you for reaching out on our Community Forums with your questions regarding our enhanced upload speeds in our eligible mid split locations and what plan you would need. We'd be happy to review your location further to confirm if increased upload speeds are available and if so, whether a plan or equipment change would be necessary. Rest assured, our team is here to help answer any questions you may have and provide any clarity. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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We look forward to working with you further!
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