How do I make a complaint?

I have been calling about the 1900.00 extra charges of Global Pass on my account. Have opened up several tickets. I have spoken to management and no resolution. Every time I have called since July 5th I get a different story for a different customer service agent. Today I called and they said there are no existing tickets. All that happens at every call is that my blood pressure skyrockets. I called before I went on my trip and gave them dates and got charged fees out to control. I'm about to email and mail the FCC the BBB and CEO of the company. How can they not take responsibility for thier mistakes and take this long to resolve an issue.

This is just not acceptable. 

I have had no stable service for a month.  Your hardware is the problem. I have called customer service with all of the error codes.  I called customer service multiple times and was told something different each time. Now I have to get a new box on my own time.  Every time I call I get a useless survey which is never read or considered.  If the company actually cared they would do things differently.

I wish for another service would come to the state of MN, everyone would leave comcast becouse of the redicules charges you do. Especially with all this technology we have now. Its time for a change. You give us deals when we sign up. Then you [Edited: Language] a year later. So done with xfinity I am ready to shut it all down 

I just moved to Castle Pines Colorado about 4 weeks ago. Every day there is some sort of internet wifi interruption; most of the time it's around 10am and last about a half hr. Sometimes like today it's all day. The AI tells me it's my gateway but it's not. Even the xfinity open wifi has interruptions just like my xfinity modem. I work from home so it's very frustrating! AI is no help and says I will be charged for someone to come out to troubleshoot but it's an xfinity issue not mine so it shouldn't be charged to me

How about you check your phone customer service reps or give us ones that care. I just called in reached of course and over seas department that seems to have 0 over sight according to the guy I talked to they have no HR and my issue doesn't matter. I have it recorded his condescending tone twords a customer was rude. I do not care you do not treat customer  disrespectful. I am [Edited: "Language"]!!!!!

I called at least 10 times or more about not being able to get into one of my App after a customer service representative got angry with me about not ordering a new phone. My Hulu Service was blocked a discontinue date was put in App stating it ended in 2024. The online technician service could not fix it. On my last call I asked if this was the problem. I was then told Your company would send a technician to my home. I asked if I would be billed for the in home visit as I fully explained the problem and was told if this was a Xfinity problem I would not be billed. The technician came and sure enough he said he could not do anything as it stated service disconnected in 2024. But I got a bill for $100.00 why.

I’ve had it with Xfinity. I pay for their fastest internet plan, yet I’m lucky to see speeds over 15 Mbps on a good day. The service constantly drops, streaming is a nightmare, and today was the last straw — my Ohio State game was completely ruined by an outage. No weather issues, no explanation, just another blackout from the “most reliable” provider.

It’s beyond frustrating to pay premium prices for bottom-tier performance. Every call to support feels like an endless loop of resets, promises, and “we’ll escalate this.” Nothing ever changes. The service is inconsistent, the speeds are nowhere near what’s advertised, and reliability is non-existent.

I’m officially done. I’m switching to AT&T Fiber, where at least I can expect stable speeds and a company that doesn’t go down on a clear Saturday afternoon. Xfinity is hands-down the worst internet service provider I’ve ever used.