Visitor
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1 Message
Xfinity Support
Hello, I recently placed an internet order (Edit: Order number removed) but I need to cancel it as soon as possible.
I did not know that a coaxial cable connection was required at my location, and unfortunately, I do not have one.
The service has not been activated yet, and I have not received the equipment.
Please help me cancel this order and ensure that I am not charged anything.
Thank you for your help.
— [Edit: Name removed
Address: [Edit: Street Address Removed]
Email: [Edit: Email removed]
Accepted Solution
XfinityVianney
Official Employee
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2.2K Messages
1 day ago
Thank you for reaching out. I'll be glad to help you with this request. That said, we can also schedule a tech to install the outlet and help get you started. Please send me a direct message with your full name and service address to get started. I'll be glad to help.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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