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Internet Lag spikes, internet drops - no resolution
I've had a comcast contractor and two xfinity employees out to my house. The coax connections have all been re-crimped (there were issues) and tested there is only splitter that comcast installed, with a short line going to the modem and the other going to the TV. No issues with TV serv
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Your Home Network
May I ask a question?
I receive the following message, Can I confirm is this message true ? You need to come to my home to fix it,is it right?Hi Wen, it's Xfinity Assistant following up to remind you of an issue affecting your Xfinity Internet and Video services at [Edited: "Personal Information"]. It may be causing slow
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Customer Service
Arris XG1v4 Cable Box Request
I'd like to request a Arris XG1v4 Cable Box to replace my existing X1 w/ DVR, so I can watch in 4K. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details? There local store did not have any sto
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X1
Need a change in DNS configuration for smart thermostat
Xfinity recently upgraded equipment in my area and since then my smart thermostat can’t connect to Wi-Fi. The AprilAire support specialist ran a report and said I need to ask Xfinity to change the DNS configuration to Google’s DNS (8.8.8.8) because the thermostat will not connect if the router is us
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Your Home Network
Customer Service and Promotion problems
I signed up for Mobile back in May. I was advised $100 gift card for each phone brought with account and ported number. I ended up breaking on of the phones and looked advange of free promotion to get another phone. At the time I asked if still qualifies for promotion and advised it does. Waited 90
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Xfinity Mobile
Why can't I or people with mobility issues deactivate a screensaver in the year 2023 Xfinity?
I've seen this question in this exact same website and it was years ago and you get some lame answer under it saying we're working on it well that was years ago. I want to have full control of my television and that means having the option to turn off my screensaver! To take that power away from peo
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Customer Service
Need to return old equipment
Where do I return old equipment so I don’t get charged
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Customer Service
I want to downgrade my internet plan
I can see how to upgrade my plan, but not how to downgrade it. Please inform me how to downgrade my plan.
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Customer Service
Hosting Website Blocked by Comcast
Recently I started a hosted website and I am unable to access the website and also the hosting service. A simple traceroute shows the route is blocked/terminated by Comcast Connected to Comcast internet service: PS C:\Windows\System32\WindowsPowerShell\v1.0> tracert -4 cp3.hostsilo.com Tracing r
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Your Home Network
My phone won’t ship due to an error on Xfinity side
We purchased a new phone on Monday with the intention of trading in an older one. We got an email notification that there was an issue with the order because our home Internet has not yet been activated. It had been activated for several weeks and this was verified on the phone. We did not have this
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Xfinity Mobile
Download upload speed
After running speed test our download speed is only at 199 and upload at 40 mbps. Our connection speeds has been slow in the last week or so but only now that I ran a speed test to confirm. Is this normal to what our current plan should be getting?
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Xfinity App
Get storm ready Wi-Fi
The Xfinity app asks me if I want storm ready Wi-Fi, but when I click the links, it doesn’t allow me to order. It insteads sends me to links and support for new service. I have 1GB service and an XFi gateway now. How can I get storm ready Wi-Fi? Thank you for the help.
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Customer Service
Xfinity Stream on Roku Channel Issues
Recently I notices when I turned on my TV to watch Xfinity Stream on a Roku enabled TV the channel number I was watching previously is now indicated as a much higher channel. Why is Xfinity Stream or Roku changing the number of the channel I was watching?
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Xfinity Stream Website
Transfer service
Hi I need to transfer my service to a different appartment please. How can I do that?
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Customer Service
Peacock app [Edited: Language]
I pay for Comcast... Xfinity.... whatever. I pay for Peacock. The Penn State football game is only on the app. I need to record it. I can't, because it's only streaming. So .... I pay for more than I should have to and lose functionally. Now I will miss a game that I s
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Channels and Programming
Loss of OnDemand
Over 20 years I’ve purchased hundreds of dollars of movies and tv shows on OnDemand. Last month you upgraded to a new system. If I upgrade to the new system, I’ll lose a few hundred shows on my DVR. If not, I can’t access OnDemand at all. [Edited: "Language"]
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On Demand
Xfinity mobile does not connect to 5G
I switched to Xfinity 1 month ago and got one of their S23 phones (which is 5G capable). However, the phone barely connects to 5G network. 99% of the time it is on LTE, and I have seen only a few times when it showed 5G. I know for sure that Verizon's network has a large 5G coverage, so I should be
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Xfinity Mobile
NHL Center Ice
I am trying to add NHL Center Ice to my package as I have done in previous years but am unable to find a way to do so. A phone call to Customer Service was a waste of time. An online search indicates it should be available for $69.99/Year. How do I get the package?
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Customer Service