This is very confusing, and I have read all responses from Xfinity employees on this forum. No one seems to know the right answer. The question is a simple one...If I have Showtime can I access Paramount + content free and if so how? because all the advice takes me nowhere useful! Any offer? TY.

I purchased a new phone on Apple iPhone 15 on 8/19/24. They used my phone Apple iPhone 7 to transfer my information and did not give to back to me or give me a credit for the phone they took from me.

Hi there, The link to redeem my virtual prepaid gift card is not working. I’ve tried using multiple different browsers but it is still not responding. Is there any way to fix this? https://xfinity.myprepaidcenter.com/redeem?ecode=

Last Friday, 7/19, I was alerted there was a change in the pop3 995 TLS Certificates and there was the following issue:   No certificate issuer foundTrust / do not trust? I elected not to trust at the time.  Hoped it would be resolved quickly. The problem still exists. I manually downlo

Hi, I recently purchased a new Fire TV and downloaded the Xfinity Stream app. It is being used on out-of-home WiFi, and does not show ABC or NBC on the TV Go section. I have a second Fire TV, also on out-of-home WiFi, and the Xfinity Stream app has always had ABC and NBC on the TV Go section. It als

"free to me" option on tv guide is inaccurate, does not include all of the channels i have access to. it had been working fine until a week ago.

I'm going to be late with my payment for Sept.Is there a grace period for making a payment? Thank you.

I am in the process of moving and starting service at my new address. While signing up my equipment was sent to the wrong address. After signing up, I immediately contacted customer service to cancel the equipment request before it shipped. I was told that it would be cancelled and I offered to pick

This is now the 3rd time I’m typing this because I conveniently get error messages on every page I am in on this website and app. My bill increased for equipment that I was told wouldn’t be a cost to me. I am more than angry that I’ve wasted an hour to just speak with someone and it’s impossible!! H

App stuck on purchases

I need to cancel my Hulu that is billed through Xfinity but I do not have anything other than Xfinity internet. How can I cancel it?

Not sure why xfinity streaming is so terrible but it's hard to watch. Smart tvs throughout my house that all stream Netflix, amazon prime, apple tv, peacock and disney plus with zero issues yet xfinity is constantly freezing, buffering and will be under 4k for minutes at a time. Have zero issues wit

When I speak into the remote and ask for METV it sends me to H&I. If I say H&I, I get H&I. How can I fix this?

Have tried to move my service through the app and through the website, but it won’t stop buffering at the confirmation page. Hoping to get this figured out, any guidance would be appreciated!

It’s been two weeks since Xfinity came to install my internet and left an orange cable laying in my front yard. It’s a safety hazard because someone can trip on it. I called a week ago and was told a ticket was made and that I’ll receive an email but no email was received. I need that cable to be pu

Xfinity streaming app fails trying to view some channels

I could never understand the reason for this special package. Why can’t it just be included with Ultimate TV, which I have? Do they really think that people would be willing to pay an extra $10 a month for channels that really should be included with the other packages such as CMT and TCM. Why did t

So I just spent an hour on the phone with one of your reps and I was trying to get a better deal on my bill. When we couldn’t come to an agreement he said he would let me talk to his supervisor. When the supervisor came on it was the same man pretending to be a supervisor. I have been with comcast f

HEllo, I didn't find direct message in the page. So sharing my issue in here. I was charged $307.61 for the month of July. i can understand $45 was for the regular charges while $259.85 is for the international service. This charge doesn't make sense. I neeed help to look after this charge earlies

Several Cable Channels not working since early this morning 07/07/2024. I have rebooted several times and still the same channels are not working. It seems to be certain channels not working. Fox News, Fox Business, History Channel, MSNBC are just some of them. I pay a lot for my services with Xfini