I've had a comcast contractor and two xfinity employees out to my house.  The coax connections have all been re-crimped (there were issues) and tested there is only splitter that comcast installed, with a short line going to the modem and the other going to the TV.  No issues with TV serv

I receive the following message, Can I confirm is this message true ? You need to come to my home to fix it,is it right?Hi Wen, it's Xfinity Assistant following up to remind you of an issue affecting your Xfinity Internet and Video services at [Edited: "Personal Information"]. It may be causing slow

I'd like to request a Arris XG1v4 Cable Box to replace my existing X1 w/ DVR, so I can watch in 4K. I see that many have been able to obtain a replacement through this forum, but can't find the exact process?  Can and Xfinity rep contact me with details? There local store did not have any sto

Xfinity recently upgraded equipment in my area and since then my smart thermostat can’t connect to Wi-Fi. The AprilAire support specialist ran a report and said I need to ask Xfinity to change the DNS configuration to Google’s DNS (8.8.8.8) because the thermostat will not connect if the router is us

I signed up for Mobile back in May. I was advised $100 gift card for each phone brought with account and ported number. I ended up breaking on of the phones and looked advange of free promotion to get another phone. At the time I asked if still qualifies for promotion and advised it does. Waited 90

I've seen this question in this exact same website and it was years ago and you get some lame answer under it saying we're working on it well that was years ago. I want to have full control of my television and that means having the option to turn off my screensaver! To take that power away from peo

Where do I return old equipment so I don’t get charged

I can see how to upgrade my plan, but not how to downgrade it. Please inform me how to downgrade my plan.

Recently I started a hosted website and I am unable to access the website and also the hosting service. A simple traceroute shows the route is blocked/terminated by Comcast Connected to Comcast internet service: PS C:\Windows\System32\WindowsPowerShell\v1.0> tracert -4 cp3.hostsilo.com Tracing r

We purchased a new phone on Monday with the intention of trading in an older one. We got an email notification that there was an issue with the order because our home Internet has not yet been activated. It had been activated for several weeks and this was verified on the phone. We did not have this

How to block someone from using my Wi-Fi

After running speed test our download speed is only at 199 and upload at 40 mbps. Our connection speeds has been slow in the last week or so but only now that I ran a speed test to confirm.  Is this normal to what our current plan should be getting?

The Xfinity app asks me if I want storm ready Wi-Fi, but when I click the links, it doesn’t allow me to order. It insteads sends me to links and support for new service. I have 1GB service and an XFi gateway now. How can I get storm ready Wi-Fi? Thank you for the help.

Recently I notices when I turned on my TV to watch Xfinity Stream on a Roku enabled TV the channel number I was watching previously is now indicated as a much higher channel. Why is Xfinity Stream or Roku changing the number of the channel I was watching?

Hi I need to transfer my service to a different appartment please. How can I do that?

I pay for Comcast... Xfinity.... whatever. I pay for Peacock.  The Penn State football game is only on the app.  I need to record it.  I can't, because it's only streaming.  So .... I pay for more than I should have to and lose functionally.  Now I will miss a game that I s

Over 20 years I’ve purchased hundreds of dollars of movies and tv shows on OnDemand. Last month you upgraded to a new system. If I upgrade to the new system, I’ll lose a few hundred shows on my DVR. If not, I can’t access OnDemand at all. [Edited: "Language"]

I switched to Xfinity 1 month ago and got one of their S23 phones (which is 5G capable). However, the phone barely connects to 5G network. 99% of the time it is on LTE, and I have seen only a few times when it showed 5G. I know for sure that Verizon's network has a large 5G coverage, so I should be

Power outage yesterday. Today cannot connect TV to WiFi.

I am trying to add NHL Center Ice to my package as I have done in previous years but am unable to find a way to do so. A phone call to Customer Service was a waste of time. An online search indicates it should be available for $69.99/Year. How do I get the package?