​​This is now day 4. Each day I have either chatted with or spoken directly to a number of different agents who either assure me after much digging that they have fixed the problem and all should start working "within an hour", or "within about two hours", or I am told (eventually, after a new agen

Hi, the chat inside my xfinity app hasn't worked for about a month, is there a way to fix it? That is how I communicate with xfinity and pay my bills etc.

Xfinity crew was working in my neighborhood Monday. Cable and internet out during that time. Received message that service had been restored but mine never came back online. Still waiting… is it possible that my house was missed when they restored service and that someone simply needs to come out a

I'm getting charged for equipment from Xfinity that I was never given. When I went to talk to an employee at a retail store they were no help. They told me I would get sent to collections if I didn't bring the equipment back or pay. But why would I keep this, there is no reason why I would need to k

​​I need help to make sure I still get my mobile trade in credit. I have been trying to activate two new phones on Xfinity mobile for over a month now, the first time I talked to someone they said I needed to send in my current phone before they would activate my new ones which was not true. After c

Hi, I use an arris surfboard for my modem on my account. A technician came to my apartment to activate it and since then I have had a random modem in the app that I have never used before. I don’t believe the correct modem is activated as the modem type, wifi bands, and passwords are all incorrec

I have seen this issue with many, many other threads and while the consensus is that Xfinity is doing it on purpose to force us to watch at least one commercial, I am hoping that an associate will fix this issue on our system. I have done a system refresh. I have unplugged our system for 30 second

Comcast is at it again threatening to take away local programming. There is no doubt if this happens, I will be cancelling all of my Comcast services, including internet. Prices keep increasing while services get cut. I’ve been considering ditching cable for some time now and also changing to anothe

2 weeks of resetting my remote every, single day. Leave X1 box On every day, every day it gets an update and in the morning I get a message that remote not found. This also effects the other boxes in the house until I reset the remote. I press A/D until remote flashes, then type 981. Then go thro

​I got an email telling me to update my billing information to keep my autopay discount. When I tried to do so I was told to call the phone number [Edited: "Personal Information"], which took me through to a company called forte payment systems. The agent tried to ask for my account and routing numb

I updated my plan to 1200mbps and did the self installation for my Xfi Gateway. I have my PS5, iPhone 12 and my dads iPad and phone linked to the WiFi. My PC is connected with an Ethernet cable. The Xfinity app shows that everything is connected but when I test the speed going to my gateway it shows

Has anyone else noticed that the Xfinity app (with just an X for logo) drains iPhone batteries so quickly that they continue to drain even when the phone is charging? Why on Earth would the app need so much juice?! Fortunately this only happens to me when the app is open. My experience on iPhone 7 P

Hello, I have my Xfinity network setup so that it is not separating the 2.4 GHz and the 5GHz channels (automatically managed). I have a Google Nest Thermostat that will only connect over the 2.4 channel. I have not been able to connect the Nest to my Xfinity network and was wondering if my 2.4 and

My 800mbps internet plan is eligible for $20 discount for adding a mobile line. I added a new line in December 2022, and another one in January and still, I have not been receiving this discount. I have chatted with customer service reps multiple times and they assure me that it will be applied, but

I signed up 3 lines for Xfinity mobile and was promised $20 off my internet. I have called numerous times and used the chat. I was giving the runaround from telling me its the Mobile then telling it's the internet department. I was told to wait and it has been since September of last year! I called

I can't access the email on xfinity. When I click the mail icon it just redirects me back to the homepage.

Back in May 2022 I was offered a deal where if I added a mobile service, I would get a $20 discount on my internet bill. Thinking it was a great deal, I confirmed multiple times with the customer service agent that I would only be paying $60 for my internet if I signed up. She confirmed multiples ti

I have a wifi capable printer that was connected through my own router, but I just replaced it with the Xfinity XB8-T. I need the following to configure the printer: • Authentication Method Open System, Shared Key, WPA/WPA2-PSK* • Encryption Mode None, WEP, TKIP, AES • Network Security Ke

I'm attempting to use the Xfinity Assistant to reach an agent and it seems to only direct you to a support phone number or the callback system. I can't find a way to initiate a text chat with a live agent, if that feature still exists. My support concern involves a bit of a complicated plan manag

Why is NCIS: L.A. costing $1.99 per episode On Demand?