My old address was a bit further from Ashburn and I would average 5-7 ping to Ashburn servers (gigabit Verizon plan). Now that I am in Ashburn, my average ping to its servers average around 20-30 (600 Mbps plan). Is this a routing issue?

Its been over 10 days since you blacklisted my phone you are making no attempt to unblock me. I want financial compensation for this inconvenience and I want the issue settled.... your customer service is non existent. I am talking with a lawyer to see if there is any legal action to take. Ecm001503

Hello, I've recently upgraded to 2GB internet service (HSD Gigabit 2X), but I'm not seeing any increase in download speeds (average of 900-1000 mbps) and only a slight increase in upload speeds (140-150 mpbs). I have a coax splitter (GE 33525 rated 5-2500 MHz) prior to my modem (Hitron CODA56). Coul

My wifi connection has been very spotty all day - dropping connection every 10 min or so. I went on the chat to get help at about 9-9:30 PM tonight. Partway through helping me the guy switched from working on the connection problem to trying to "give" me an Apple watch, get me to upgrade service (wh

Service was canceled and then charged $120.for a flex box. When I started service the flex box was sent to me without knowledge. When I inquired with CS, I was told it was free of charge and mine to keep. Now I am being told something different and see there are others who experienced the same. I am

As I am sitting here reading all of the complaints I share the same issues. I have been robbed each month by xfinity and now they are refusing to give me the money they stole from me. I am contacting the Better Business Bureau and my lawyer. This is unfair business practices and they must be stopped

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

Twice in 1.5 years phone support has TOTALLY knocked my services offline. I am in a dead zone with no land line, wifi or even cell service! It happened this past Saturday 7/12/2025. After 2 visits to my local Xfinity store in Lowell MA Frank got me back up and running! He helped me 1.5 years ago He

Whenever I try to call out using the speaker, my calls are dropped.

when signing in and going to xfinity.com/stream ... i used to get program listings, recordings, etc.... now it just hangs and goes nowhere. Tried emptying cache and restarting browser and using a different browser but get same result.

My phone ( iphone SE 3rd generation) was paid off in April 2025 after 2-year plan with xfinity. I then call xfinity to unlock my phone. and I have had 3 ECM tickets. Customer service said these tickets are priority tickets. I also went to two of their stores. The first store said they are not headqu

I was told, the Peacock App was included with my Xfinity service charge. I tried to “Activate” it but was going to be chargedto. How can I activate it without that charge? I already pay for it at my Philadelphia home. I don’t want to pay twice.

Issue with Xfinity “live” tv guide and “playlist” function. I realize this is a long explanation but please read the entire text. I have put substantial time and effort into trying to give you as much information as possible to resolve this annoying issue. Please update the episode listings for Game

I have new internet and it is working as far as being able to connect to wifi and get online, but I'm not able to manage the network because the App says that my gateway is offline. I've tried going in through the browser based managment portal (10.0.0.1) and while I can see most of the settings, th

I have two RNG150N boxes. I have an HD account and usually they both show all available content. One I haven't used for a few months so I had turned off (24 watts when its off btw). When I turned it on yesterday to use this week it would only show SD channels. No wiring or equipment changes have occ

I know the XG1v4 doesn't do Dolby vision, but it does provide HDR on apps like Disney + and Amazon prime among others. With AppleTV+, the XG1v4 does not output HDR, while the Xi6 box does output HDR (and Dolby vision). The inconsistencies of Xfinity boxes and apps and what functions they do, or do n

When we pause a live tv show now, it restarts after about 10 minutes. It used to pause for maybe an hour or so. I can't seem to find a setting to change the length of the pause. Any help would be appreciated.

Has something changed? How do I get into my comcast email via my computer?

Xfinity the nightmare waiting to happen My 90 year old mother had phone, internet, tv and security installed by Xfinity Friday. What a nightmare. No one tec wore booties and tracked mud into my mother's house. They were not prepared to setup the phone. That took me all day to fix you mistake. My mot

I called in May 2025 after my bill increased suddenly, and spoke to an agent who offered a lower rate. My auto pay has been charged the full amount since then. I called back in June and was told my rate adjustment was pending, but he assured me he got it approved. I received an email yesterday still