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No caller ID on TV
No caller ID on TV, but voice mail messages do appear. Tried all suggested options, but no luck.
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X1
Upload speed is nonexistent
Hi I could really use some support from an Xfinity employee. I’ve called in many times and have only been told my equipment is the issue and not taken seriously. My upload speed is horrible. It can spike up to fantastic in moments most of the time it will spike and drop between 1.5-50 a second. Huge
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Your Home Network
Altitude TV channel
Evidently Xfinity and Altitude reached an agreement where we are now supposed to able to access Altitude on our TV's. After spending over an hour on the phone last night (the vast majority of that was with your AI assistant which was absolutely a waste of time), the issue still has not been resolve
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Channels and Programming
Comcast E-mail Continually Dysfunctional - FEB 2025 - Maryland
Thursday, 2-13-2025 - Comcast E-mail: Comcast e-mail is very dysfunctional, and has been periodically for at least a week. There are problems in loading new incoming e-mails, and even problems in deleting e-mails. I have received various messages, saying my mailbox is nearly full - it i
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Cannot find my email on my new phone
I phone 16 pro will not connect to my old email. I need help to find out how to do that
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Customer Service
780p channels down converted to 480i
I have noticed recently that some channels (i.e. MeTV channel 357) have been downscaled and no longer fit the widescreen format. Changing to "FULL" zoom does not fix the problem. The sides of the screen are now cut off. What has happened and how can this be fixed?
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Channels and Programming
Cannot access port forwarding options through Admin Tool or Xfinity App
Hello, I have a XB3 model wifi router. I have attempted to set up port forwarding with the admin tool by following the instructions here: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway However, when I try to access the port forwarding options, the tool refers m
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Xfinity App
My remote control is not working
Remote control is not working properly I like to set up on appointment
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Customer Service
Internet briefly dropping once to twice a day?
Hello - Long time xfinity customer here. Things have worked great, until Monday of this week. Randomly, our houses internet will completely drop away. Wifi network disappears and wired connections state no internet available. It will usually last about 1 to 2 minutes, then
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Your Home Network
Server returned error "[AUTH] Temporarily blacklisted IP Address
For years I've used gmail POP3 to retrieve email from my Comcast email account. Recently I'm seeing this error: Server returned error: "[AUTH] Temporarily blacklisted IP Address".Email will be retrieved for a while after removing POP3 and setting it up new, but it always fails again.I see mention of
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slow loading images
once again, images are loading terribly slow in the body of email. According to the Comcast expert responding to an earlier post, they are aware of the issue and presumably fixed it but they didn't fix it. The problem persists and my original question has already been closed out. 🤔
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app not streaming
virtual assistant is pointless.....i can log onto the app on my laptop but i get the eternal death spin when trying to stream tv. no outages and connection is fine.
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Xfinity Stream Website
Unable to reach certain IP addresses
Working from home, I need to connect to company VPN. All of sudden today, VPN IP addresses were unreachable all day long. I connected my laptop to phone's personal hotspot, boom, it started working. What is going with Xfinity network? I do have one Pod in additional to Gateway but never had such iss
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Your Home Network
Refund
I cancelled my services 11.14.24 but was still charged for the next month. $11.68 was refunded to me, per check. I called over a month ago to have the remainder refunded and was told I would receive it in 7-10 days. It has been over a month! Please mail me a check for $23.32 as you said you would do
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Billing
Issues accessing email. [Edited]
I can’t access my email or send them either . I’ve logged in the same way for 15 years. Did I do something wrong?
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scam or real xfinity call?
I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam
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Billing
HOW TO REACH EXECUTIVE OFFICE CUSTOMER SERVICE
Hello: Since you've made it IMPOSSIBLE to speak to a live customer service person I will make my inquiry here. On Jan 28th of this year I got an email saying that I've used 75% of my internet data. I thought that strange since my billing period commenced only a couple of days before Jan 28. I was
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Customer Service
IP address blocked
My Xfinity Comcast’s IP address has been blocked 11 days. Comcast deny’s it is blocked but is obviously is and probably going to continue. Comcast should be upfront and admit is squeezing email accounts to close. Solves any issue I might have in the future subscribing to xfinity services. So long ol
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