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Sidewalk CATV cover broken and dangerous

I have a dangerously broken CATV cover on the sidewalk in front of my house, with about a foot wide hole in it. I've seen multiple people and dogs injure themselves on this. I've called Comcast about this multiple times to no avail. How can I get this fixed?

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17

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Price increase while on a contract is wrong

So why have a contract with comcast if they are increasing the package price on me? To me this is not legal. I called and they said too bad we can do it whenever we want. We are updating all our products and so are other vendors, so we have to change our prices. But in the contract, it only says the

Question

294

6

No help at all from customer support

I was over charged for services that was suspended in January and Feb out of no where and now my bill is $400+ and you've interrupted my internet services because of this. My bill should be $65 + tax.

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25

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$20 bill raise. No warning no notifications.

Bill was raised $20 with out notice. I would like an explanation to as why my bill for blast 800 mgb that was $85 is now $105. This is now out of my budget and I will have to look into more affordable services. 

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20

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Reversal Payment

I just wanna pay my bill. My bank declined the initial charge and I don't wanna get a late fee nor any other fees cause of my bank

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8

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Chat With Live Customer Service Representative

How can I Chat With Live Customer Service Representative?

Question

164

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Accepted Solution

Severed backyard line

The cable in our backyard was buried very shallow and was partially cut while some sprinkler lines were being installed. The internet works, but is now frequently dropping out.  I tried to get through the Xfinity chat assistant, but couldn’t find my issue.  Who do I contact to get this re

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14

3

0

Promo discount

Hello - I just lost a promotional discount and now my bill is significantly higher. I have been a Comcast/Xfinity customer for at least 20 years so I think I deserve a new discount :) please.

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22

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Platinum member cannot (re)activate Peacock Premium after changing accounts.

Perhaps similar to some other forum posts, I am a Platinum Rewards member and cannot (re)activate my Peacock Platinum Reward. My case is perhaps a bit different in that I was able to activate and use it in the past and it had shown on my bill for a previous account as an Add-On. A little less than t

Question

6

1

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Xfinity app and dvr box are not in sync

All our shows are set to record on the box. The streaming app shows a couple of recordings and scheduled recordings, but they are nowhere close to being in sync. An Xfinity tech was out today and fixed a connection issue. He said it would fix the syncing issue, but it did not. So frustrating as thi

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21

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Xfinity service in Kansas

Is comcast available in St. Francis Kansas?

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8

1

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XB8 6ghz radio

I think there might be an issue with the xb8 6ghz handleing of the 1-29 channel group. Recently when my wifi6e devices connect on channel 1-29 the download performance is reported in the 10-100 Mbs range compared 1000 Mbs when connected to the 65-93 channel group.  Could you test in your lab.&

Question

23

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Lost all channels except locals with cable card

I do not have any of my channels except locals with my TiVo unit and cable card. I have reset receiver and went with the online help with no difference. I am getting this message across the screen --- This channel is not authorized. contact you provider for more information . The online help can se

Question

18

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Why is Reelz channel not recording on my DVR

All of a sudden Reelz channel will not record on my DVR. When I try to record some shows on Reelz, it shows a circle with a line through it, while other shows won't even show the circle at all

Question

127

5

0

No internet connection to laptop and gaming consoles

I've had xfinity for over a year now and at first it worked fine. After a couple months it's started to get a little shotty, we'd have to restart it constantly and it would run very slow. But recently it hasn't been connecting at all to my laptop, tvs, or gaming consoles (xbox and switch). I've been

Question

22

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Fox Nation

My Fox Nation channel on Xfinity content does not match Fox Nation content on line. It seems that the content for Fox Nation is not updating on Xfinity. I've spoken to Fox Nation tech support and they are saying the problem exists with Xfinity.

Question

7

1

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my recordings stop a few seconds early

Got a new Smart TV 4 months ago. New DVR about 2 months ago.  Since then, our recorded programs stop before their end.  Time on DVR clock is correct.  All threads I can read are 2 yrs old.  Is there a better fix?

Question

18

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Accepted Solution

No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

Question

2.8K

20

Where is direct message icon?

want to direct message

Question

11

2

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Broken external cable box cover

I have been trying to get a broken external cover replaced for 3 weeks. No one will respond who do I contact that will actually handle this?

Question

7

1

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