High ping to Ashburn servers while in Ashburn

My old address was a bit further from Ashburn and I would average 5-7 ping to Ashburn servers (gigabit Verizon plan). Now that I am in Ashburn, my average ping to its servers average around 20-30 (600 Mbps plan). Is this a routing issue?

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XfinityBillie

Official Employee

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3.6K Messages

1 month ago

mohammeda1 Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify if you are experiencing service issues with your internet? If so, can you also share what troubleshooting steps you have attempted?

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mohammeda1

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2 Messages

The issue is just the higher than expected ping. I've only reset the xfinity modem to no avail.

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1 month ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

mohammeda1 Ok! We'll be happy to look into this. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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1 month ago

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Your Home Network

mohammeda1

High ping to Ashburn servers while in Ashburn

XfinityBillie

mohammeda1

XfinityBenjaminM

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