Wasted 2.5+ hours chatting w Xfinity tonight, they attempted to scam me and I am very annoyed, ready to switch carriers

My wifi connection has been very spotty all day - dropping connection every 10 min or so. I went on the chat to get help at about 9-9:30 PM tonight. Partway through helping me the guy switched from working on the connection problem to trying to "give" me an Apple watch, get me to upgrade service (which would mean $110 fee if I canceled in the next year) etc. I finally told him to just fix the problem, forget the watch with its hidden fees and keep my service plan as is so I'm not stuck w xfinity for another year. He suddenly dropped off the chat and a series of about another 2-3 guys signed on and then disappeared. Finally the last guy completed the job but not without a last-ditch effort to sell that "free" Apple watch again. What a joke! It is now after midnight, 2.5-3 hours after I started this fiasco. I am literally wondering if my wifi connection problems were created on purpose by xfinity to get me reeled in to make these upgrades and sales. In any case I am extremely annoyed that I spent so much time dealing with these guys tonight to accomplish so little. At least the connection isn't dropping any more. But really? 2.5-3 hours to accomplish that? I think I am going to switch to another company's fiber. This was a very unpleasant experience xfinity. Please do better - you have competition.