Contributor

 • 

343 Messages

Monday, July 14th, 2025

XG1v4 Does not output HDR using the AppleTV+ app----when it should.

I know the XG1v4 doesn't do Dolby vision, but it does provide HDR on apps like Disney + and Amazon prime among others.

With AppleTV+, the XG1v4 does not output HDR, while the Xi6 box does output HDR (and Dolby vision).

The inconsistencies of Xfinity boxes and apps and what functions they do, or do not, provide is quite confusing and maddening,

right, @BIslander ?

Oldest First
Selected Oldest First

Accepted Solution

Official Employee

 • 

1.6K Messages

2 months ago

Hi there, @westwayneguy88888! As @BIslander, this is not an issue unique to our devices specifically. We are aware of it as well and expect that improvements will be made in future releases of app software. Apologies for any inconvenience in your viewing experience! 

Contributor

 • 

343 Messages

@XfinityFrank​ so you are confirming it is NOT just my box, but a problem with that app on that model of cable box....

Thank you

Official Employee

 • 

1.6K Messages

@XfinityFrank, that is correct. This is something that is a current limitation of that particular app on our equipment. Glad to be able to clear it up for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

 • 

522 Messages

2 months ago

Yes, irritating.  But, not unique to Xfinity.  Apps on various platforms do not support all the same features.    

forum icon

New to the Community?

Start Here