Visitor
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1 Message
FRAUD
As I am sitting here reading all of the complaints I share the same issues. I have been robbed each month by xfinity and now they are refusing to give me the money they stole from me. I am contacting the Better Business Bureau and my lawyer. This is unfair business practices and they must be stopped
XfinityPaula
Official Employee
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1.5K Messages
14 hours ago
Hello user_eaoe5f. Thank you for bringing your experience and concerns to us here on our Xfinity Forums. I'm sorry to read of the trouble you have been through trying to receive a refund. I know how upsetting it can be when you are stuck looking for help and answers and not being able to reach the right team. The Digital Care team here on the Xfinity Forums is an excellent resource and if we can't solve the issue directly we will be able to connect with the team that can.
Can you please send us a direct message with your name, service address and details on what is happening on the account?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I look forward to finding the solution for us!
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