unable to create playlist from DVR recordings

Thanks for the understanding reply.

Per your question: "With the playlist, do you have the option to set up series recordings as well? I don't believe they are guide dependent unless you are recording only new programs to keep from watching reruns."  - Yes, setting up series recording appears NOT to be affected by the tv guide listing.  The DVR will continue to record episode regardless of season / episode data (but, obviously, no data on recording if no data on tv guide).  My issue seems to be with the "Playlist" not being able to differentiate between episodes that are missing specific season/episode data (see updates below).

Not that it matters to end-user like me (just brainstorming here) but in regards to your statement: "...we receive that data from the networks themselves to be uploaded onto our platforms. We have to wait for the details to be received from the network before we are able to update our guide."  Does Xfinity "pull" the data from the networks or do the networks "push" the data to Xfinity?  Either way could possibly impact data updating depending on how system is coded.

Update to what is happening... On Thursday (July 10) afternoon (sometime after 3 pm EST) I saw that the season/episode data for Game Show Network was showing for Thursday thru Sunday; Monday (July 14) and days after were still showing generic titles (no season/episode data).  Then on Sunday afternoon (sometime after 2 pm EST) season/episode data for Game Show Network was showing thru the next two weeks (As far into the future as I could check on the tv guide).

Did Xfinity do or update something Thursday and / or Sunday?  If so, that may have been the fix.

Hope my long, rambling posts have been useful.  Thanks again for looking into this and, hopefully, finding a resolution.

Thanx

user_me0bne I love you thought on how the data is received / loaded. From my understanding the data is ingested from the networks and uploaded to our servers by our engineer teams and their processes. 

I'm very curious about the playlist and how you access that settings within the DVR. Looking online and through my support documents I have My list, but I don't see anything for playlist. 

So I went to check a text DVR and I see the option for playlists under the saved programs, and it shows that no playlists have been created. I searched the network to see if the option to create a playlist was there, and I tried individual episodes, but I am not finding playlist anywhere. 
I know I am asking for a lot, but can you give me the path you are taking (Xfinity button, saved, OR Info, record, series info) What options are you selecting to access the playlist? If we need to get this over to our repair team it will help to give them the path we are taking to recreate the issue and have it escalated. 

I'm happy to hear that with the data being updated so far out it seems to have fixed the issue. I don't think this was due to any update however if the DVR firmware was updated that may have impacted the guide details. Is this the first time you came across the trouble with the missing data? 

Thanks for responding, to answer your last question first, "s this the first time you came across the trouble with the missing data?  I have been creating playlists from saved programs on the DVR."  No, this has happened sporadically for at least a year.  Sometimes there is no issue at all, then suddenly data disappears, then comes back for usually four days, then disappears, then back for longer or shorter, then gone again.  Four day windows seem to keep coming up... coincidence???

Now to your main question... 

From your investigation, "So I went to check a text DVR and I see the option for playlists under the saved programs, and it shows that no playlists have been created." Your close.  This is where you'll find your "playlist" once created.

Playlists are created from DVR recordings.  There may be other ways to do this but this way is the easiest for me to describe.  Below, "show" refers to the tv program you want to record and create a playlist with.

1.  Create a DVR recording by selecting a show from the tv guide and press the "record" button on the xfinity remote.  Follow thru the dialog box prompts to complete recording setup.

2.  After the show has completed recording, find the show you recorded on the DVR (on remote: xfinity button, saved, recordings, scroll down to show)

3.  Select the show and options will appear horizontally across the screen below it (options: watch, episodes, delete, record options, other times, mark watched, series info, playlists).  Select "playlist"

4.  Once you select "playlist" follow thru the dialog box prompts to complete playlist setup.  Basically it will ask you if you want to create a new playlist or add to one previously created (if one already exists).

Now you can go back and add other shows from the "recordings" list following the same steps listed above.

Of note to my original issue, if there is no series/episode data for a show, the "other times and "playlist" options (step 3 above) do not appear.

Hope this all helps.

Thanx

Correction... comment "I have been creating playlists from saved programs on the DVR" should NOT have been included in first paragraph on above post.  "cut and paste" error.

Thanx

Hello, @user_me0bne I appreciate all the information you have provided it's really helpful. Based on your breakdown, it does sound like you're following the steps outlined on this article: https://www.xfinity.com/support/articles/x1-guide-add-a-program-to-favorites

Investigating further, I did find a contact I can reach out to regarding the episode listing information. The contacts are area specific, so I'll need to gather some information to ensure I'm contacting the correct team for your area. Since we don't want this info in our public conversation, when you have time please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it