Visitor
•
2 Messages
unable to create playlist from DVR recordings
Issue with Xfinity “live” tv guide and “playlist” function.
I realize this is a long explanation but please read the entire text. I have put substantial time and effort into trying to give you as much information as possible to resolve this annoying issue.
Please update the episode listings for Game Show Network on the “live” tv guide. Without the specific listing (season and episode information) for each episode the DVR’s “playlist” feature cannot recognize individual episodes thus making it impossible to create playlists. Note the episodes can still be played manually. Creating playlists is the issue.
On the “live” tv guide listing, all other channels have season and episode numbers and specific episode descriptions, except Game Show Network. This issue seems to be sporadic and / or dependent on the Game Show Network’s listing being updated. This has been going on for at least the past year; sometimes specific listing, sometimes just generic.
For example, on June 29, 2025, the upcoming week’s (June 30 thru July 4) episode listings for Game Show Network were all generic with no season or episode numbers. The next day, Monday morning June 30, 2025, the listings on the “live” tv guide for Game Show Network had updated to specific season and episode numbers / descriptions for June 30 thru July 3, including into late-night early morning (about 4 am) on July 4 (until the infomercials start). Listings for July 4 (after the early morning infomercials) and on were still generic.
I have restarted and refreshed my Xfinity digital cable box numerous times which does not fix the issue. I have “hard” rebooted the box by unplugging it and plugging it back in. None of my efforts have any effect on this issue.
My experience suggests there is some issue surrounding the data Xfinity receives from Game Show Network or said data not being updated consistently. If I go to Game Show Network’s own website, they have season / episode specific descriptions for each episode.
This is incredibly frustrating when trying to create playlists for my elderly, homebound mother who cannot always watch her favorite gameshows at the time they are shown.
I ask that you investigate and resolve this issue promptly.
Thanx
XfinityPaula
Official Employee
•
1.5K Messages
15 hours ago
Hello user_me0bne! I hope you are doing well. Thank you for reaching out to us and putting in so much work and troubleshooting into the issue with the missing program data for the game show network. It's a huge responsibility to help out our parents. My mother-in-law lives with us and I know how dependent she is to her TV shows for a glimpse to the outside world. Some days my boys will play peek a boy with her outside the window just to see her smile. It's tough for her to not be able to get up and out like she used to.
Thank you for resetting the DVR and refreshing the system. Those are our first steps and usually helpful with so many issues. I'm sorry this fix is not that easy.
The program details are vital to being able to schedule the correct recordings accurately, and you are correct, we receive that data from the networks themselves to be uploaded onto our platforms. We have to wait for the details to be received from the network before we are able to update our guide. I have a feeling there was an added delay due to the holiday. I know this puts you in a more difficult situation since it's something outside both our controls. I want to figure out a way around this for us that way if there is an issue with the data received from the network we can make sure your mom will still get to enjoy her programs.
With the playlist, do you have the option to set up series recordings as well? I don't believe they are guide dependent unless you are recording only new programs to keep from watching reruns.
0
0