Official

Accepted

Unanswered

Advanced Filters

Search Results (33.2K)

Activity

Accepted Solution

Closed

Worse internet speeds after upgrading from 100Mbps to 300Mbps speed plan

Hi, I've upgraded from the 100Mbps to the 300Mbps internet plan on 8/7/22 and I've only received worse speeds as a result. It varies so much throughout the day but more often than not, its worse than before. Previously, it was at least consistently decent speeds but now its anywhere from 2Mbps -

Question

 • Your Home Network

98

9

0

Streaming app

My app is has no volume when I stream to TV

Question

 • Xfinity Stream App

8

0

0

save email address

I will be moving at the end of October to an area that does not offer comcast. I want to keep my comcast e-mail address. I have been logging daily since the end of July, is this correct?

Question

 • Email

18

2

0

Official Solution

Xfinity App Device Deletion

The app is not allowing me to delete devices which are no longer connected to my network. What should I do or what do you recommend to resolve this?

Question

 • Xfinity App

22

2

0

internet download speed varies between 50 mbs and 900 mbs

About 30 days ago, contractors installing non Xfinity fiber optics cables dug up an underground Xfinity cable on my street. Comcast came and made a repair. Since then my download speed randomly varies between 50 mbs and the 900 mbs that I am paying for. Most of the time it is at the lower speed. Ho

Question

 • Customer Service

24

3

0

Error number TVAPP-00166

Unable to activate Samsung model UN55NU6900. Error code I’m receiving is TVAPP-00166. Spent hours online with Xfinity Customer service without a resolution.

Question

 • Xfinity Stream Website

57

4

0

Accepted Solution

Can't log in to Xfinity Home app

I went to the app to check my camera and I was logged out of the app. I tried to log in, but got the message,"We're having trouble logging you in". I clicked Try Again and got the same message. I've typed it in, used my saved password, tried it on wifi and LTE, closed the app and reopened it, check

Question

 • Xfinity Home App

280

3

0

New cable

technition came and replace cable to my apartment a few weeks ago and is still lying on the ground. No bbody has come to bury it yet…when will someone come over to take care of that

Question

 • Xfinity App

10

0

0

Ownership teansfer

Account Ownership Change Request Form I am in a process of changing the account ownership to another family member and would like to access the appropriate forms to do so. Where can I locate these forms?. If I can get help in obtaining  all rhe forms required for Account Ownership Chan

Question

 • Sign-In and Account Management

11

1

0

remote not working?

For the past year or so, I have been able to use my X1 box and Xfinity and Sony remotes to control streaming and cable services. Today the message (attached) appeared and I am unable to continue past the message with any remote. To this point I have: * changed all batteries * tried moving much clo

Question

 • X1

85

7

Constant connection drops and "SYNC Timing Synchronization failure"/"No Ranging Response received - T3 time-out" errors

Background I began having constant connection drop issues a few months ago which resulted in a service tech coming out where they ultimately ended up removing a splitter where the line came into the house and replacing the cable end where the line connects to the house line. This seemed to

Question

 • Your Home Network

24

1

0

My mobile phone

Get help setting phone up

Question

 • Xfinity Mobile

5

0

0

Two cameras missing from my account

I woke up this morning to see my two newest cameras are missing from my Xfinity account and my Home app. I’ve rebooted my router, the cameras and the touchscreen. What on earth is going on at Xfinity. Just when I think they have service in my area running better something like this happens. When I c

Question

 • Devices and Equipment

12

0

0

View Recording Space Percentage?

On the Xfinity stream app, how do I view how much space my recordings are using? Before I updated the app, it was listed as a percentage in the ‘recording’ section. thanks! 

Question

 • Xfinity Stream App

241

2

0

Comcast is using the wrong gateway.

A while ago, I had an old black gateway. I replaced it with a Netgear CM1150V.  I realized that there was some compatibility problems with it, so I decided to go with xFi.   Everything seemed to go well, but now I seem to be offline and the Xfinity app shows that I'm using the old

Question

 • Your Home Network

52

1

0

Reclamo

porque si me aprobaron el programa de lifetime siguen cobrandome lo mismo

Question

 • Billing

5

0

0

Upcoming Bill

Why is my upcoming bill $20 higher? I did not add on any services and cannot afford to pay an additional $20 per month

Question

 • Billing

10

2

0

ACP benefit applied only once!

I applied on and was approved for the ACP benefit on July 10th. I received the discount relatively fast, however, I only had it one month. My next bill was right back to the full price of $98.00. I am moving next week, but this full price bill was issued before I scheduled the move. I thought I'd

Question

 • Billing

16

2

0

My Xfinity service keeps buffering

My Xfinity service keeps buffering. I have done all of the steps mentioned on this site (deleted app, etc) no change. This problem is new as I have had Xfinity service of about 4 years. My router and tv have been the same for the entire time. The only change is I recently qualified and applied for t

Question

 • X1

49

3

0

Cancel AMC+ subscription

I need to cancel my AMC+ subscription. I signed up for it a few months back and now I have watched the series I wanted to. When I signed up, it was through the Xfinity app on my Xfinity Flex box. Now that I need to cancel the subscription for AMC+, there is no option to do that from the app. Why is

Question

 • Flex

10

1

0

forum icon

New to the Community?

Start Here