Two iPhone purchases were purchased using my account but they were not authorized. I’ve attempted to call customer support several times and they have unsuccessfully been able to cancel the orders. I have not authorized the purchase and random individuals have been able to get my accounts informatio

I saw in this forum where others were having the same issue I am experiencing but I didn’t see a resolution. I purchased a new iPhone 16 Plus on 03/24/25 at the local Verizon store. The manager there actually did the download from iCloud and everything came over perfectly that was on my old iPhone 7

Not long ago my LG tv began shutting off randomly when I was watching TV using my Xfinity box. Today it is only playing about 10 minutes before shutting off the tv (the box stays on). It doesn’t happen if I stream Netflix or Prime right after turning on the TV. Help!

I want to check if the bill is mine

Picked up new modem yesterday and installed and now I have no dial tone on phone. Can you please assist?

Good afternoon. I would like to check the status of my amazon gift card promotion. It's been more than 90 days since I signed up for my service and the incentive tracker does not provide any status.

Trying to transfer my credit to my bank account

New modem and the app says the CM MAC number couldn't be identified.

My name is [EDITED: Private information], I am. A new customer for Xfinity Xfinity $40 Mobile Credit Not Applied – Repeated Runaround from Support- is it a False promise? I was promised a $40 monthly credit as part of an Xfinity Internet promotion when I added a mobile line. It’s been over 45 days,

Since they day i received my email i ask to speak to a representative for the free Jurassic discount code. They never got back to me and Saturday they tell me it’s unavailable. There is no one to talk to online, via email, via phone because they want to use an ai service that doesn’t work. I didn’t

Dear Xfinity Support, I received an email from Xfinity on September 25, 2024, with the subject line: “Available now. iPhone 16 Pro ON US + upgrade with no trade-in or new line required…” However, after opening and reading the full email, I found no mention of this offer being available without a tra

One channel (340 antennatv) has been unviewable due to heavy pixilation for over a week now on my Seattle xfinity cable. All connections are tight and only this channel is affected. Any thoughts?

Yesterday afternoon both my IOS devices stopped receiving emails from comcast. I tried everything, even went as far as deleting the mail app and trying to reinstall comcast mail service but when I do I get "Comcast currently unavailable". I called Comcast but couldn't get a human on the phone, I cal

My TV is not working.

Hello, I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to bring me back to the same screen. The very first time I turned on the TV it worked wonderfully. Second

My account was "fixed" yesterday but again it's off today. I work from home so this has now caused me to have to take two days off work. I need someone to contact me immediately please.

How do you actually talk to a person at Xfinity? The Xfinity assistant is completely useless, just asking the same questions on a loop, and the phone just keeps sending me back to Xfinity assistant, which again, is totally useless. Does no one work at Xfinity anymore????

Turned tv on remote don't work

Been trying to pay my bill for days won't let me do a one-time pay online or over the phone. Contacted chat support and after a long time will only let me set up a serial auto pay which also demand that I take on other services. This is totally unacceptable, especially for a tech company. What kind

I would like to speak to a live person. You guys make it impossible