I am so frustrated. I can’t be home waiting around for FedEx, I have a job that can’t miss. Why don’t they let customers re-route or hold at FedEx for pick up? My phone will be returned because there’s no way I will call off work to be home for delivery. Very disappointed!

A couple weeks ago Xfinity came in and upgrade all the street side cabling in our area to support the new 10G network. Since then we've been getting weird short random disconnects on multiple devices many times a day.  Our XB7 always shows a white light, no detected problems in the Xfinity app

See ticket ECM0001930003 Have lost internet for the second time in less than a month. I'm being told that the earliest possible appointment for repair is June 5th. Nine days to get a repair appointment! That is unacceptable. ClearWave fiber is now in my neighborhood and I believe I will probably sig

I noticed pausing live tv only pause for 15 minutes. Is this normal?

OUT of NETWORK displayed on ALL calls

I came from att and brought my device and got my Sim card. So I followed the directions and nothing was working. Called to get help.  1st person put me on hold for about a half an hour with no update so hung up and tried again.  Then the next person couldn't help.  Lastly tried the c

The season finale of this show on demand is only available to purchase. Can you fix this please? Thank you very much.

Hi everyone, I'm noticing a clear pattern here and need help troubleshooting. Every time my modem's event log shows a DS profile config update event occurred, soon after we'll use the internet and notice our download speeds have dropped from our normal 600 Mbps down to less than 3 Mbps. I'm runni

An agent contacted me as my promotional rate was coming to an end, and told me that I could get a new plan that would only raise my monthly cost by $10. $65.93 to ~$76. Not including a partial charge, the monthly cost is now ~$107.93. Whenever I’m contacted by an Xfinity agent I’m misquoted.

My xfinity hotspot app keep closing I paid for this feature and it's not working

I don't understand why you are unable to add a 2nd remote to the new 4K XG1v4-A box. My wife and I would like to share remote control on our TV. I don't understand this restriction. We have always been able to use 2 remotes.

I have a Xfinity Gateway as my modem/router combo. I wanted to forward a port and tried going to 10.0.0.1 (my router's default [local] gateway) and to the appropriate security settings for such task. Instead of being able to open the port, I am greeted with a message saying that I MUST use the Xfini

Dear Comcast Customer Service, I hope this letter finds you well. I am writing to address a significant issue regarding my internet service with Comcast. Despite being billed $80 per month for internet access, I have been unable to use since October of 2022, the service for the entire billing per

PROBLEM My setup has supported video conferencing well for several years, but starting a month or so ago I now have a recurring (but not perfectly consistent) problem where people I'm talking to say "we lost you for a few seconds" or "you dropped out--can you say that again?" It's very frustrating,

There appears to be no actual way to contact xfinity any longer. Came home from vacation to find download speed is 1/10 of what it should be. Many restarts of all equipment. Direct connection to modem speed is severely degraded. In the past there has been a problem at the junction box up the drivew

Hello. I recently moved and brought all my cable equipment with me. Unfortunately they could.not get my boxes to work or accept the signal so I had to get all new boxes. Because of this I lost all of my recordings which sucks but I also seem to have lost movies and TV series that I bought. I know my

I need a coax outlet installed.

Season 3 of Happy Valley was added to Acorn TV this week.  This is a British crime drama and closed captioning is a must because the main character's accent is indecipherable.   Closed captioning is not working for Season 3.  According to Acorntv's Facebook page, there are dozen

I recently bought xfi pods for the purpose having having faster and more reliable connection using the ethernet ports on the xfi pods. Normally I get speeds around 300mpbs down just on the normal wifi from my primary router. However after setting up my wifi pods and plugging in the ethernet connecti

I am wondering if xfinity will update or come out with a new camera. I have had the 2nd generation cameras since they came out and they are very outdated compared to arlo cameras. Arlo now offers an alarm system and monitoring so I am thinking hard of changing companies.