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2 Messages
Monday, June 23rd, 2025 8:09 PM
New modem and the app says the CM MAC number couldn't be identified.
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Problem Solver
676 Messages
19 hours ago
Is the new modem from xfinity or third party?
17 hours ago
Got it connected after working with support via the xfinity app chat feature. They did something for about 15-20min and it started working.
Only issue now is really slow uplink speed (~5-6Mbps)
NoNoBadPuppy
Problem Solver
•
676 Messages
19 hours ago
Is the new modem from xfinity or third party?
0
0
user_nrqes5
Visitor
•
2 Messages
17 hours ago
Got it connected after working with support via the xfinity app chat feature. They did something for about 15-20min and it started working.
Only issue now is really slow uplink speed (~5-6Mbps)
0
0