Misleading email advertisement

Dear Xfinity Support,

I received an email from Xfinity on September 25, 2024, with the subject line:

“Available now. iPhone 16 Pro ON US + upgrade with no trade-in or new line required…”

However, after opening and reading the full email, I found no mention of this offer being available without a trade-in or new line. The body of the email either doesn’t explain the offer at all or appears to contradict what was stated in the subject line.

I have already attempted to contact Xfinity about this issue but have not received a clear or helpful response.

This is misleading and appears to fall under deceptive advertising, as it gives the impression that a free iPhone 16 Pro is available without the usual conditions—when that may not actually be the case.

Can you please:

1. Confirm whether this offer is legitimate, as stated in the subject line;
2. If not, explain why the subject line advertised something that isn’t actually available;
3. Provide the full terms and conditions of the actual promotion.

I’d appreciate a written response, as I’m considering filing a formal complaint with the FTC and the California Attorney General’s office if this matter isn’t resolved clearly and transparently.

Thank you,

[EDITED: Name]