Visitor
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1 Message
No dial tone on voice service
Picked up new modem yesterday and installed and now I have no dial tone on phone. Can you please assist?
Visitor
•
1 Message
Picked up new modem yesterday and installed and now I have no dial tone on phone. Can you please assist?
XfinityJustinC
Official Employee
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1.4K Messages
9 days ago
Hello, @user_zpumz7 thank you for reaching out over Xfinity Forums. From experience, I've found that when a modem/gateway has been swapped out, the new modem has to be provisioned for Xfinity Voice to work properly. I'd definitely like to help get the equipment provisioned correctly if you're still having issues with no Xfinity Voice service. Please follow up at your convenience, I look forward to hearing back from you.
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