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Phatboy64
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Monday, June 30th, 2025 9:42 PM

Comcast currently unavailable" when adding your Comcast email to iPhone and iPad

Yesterday afternoon both my IOS devices stopped receiving emails from comcast. I tried everything, even went as far as deleting the mail app and trying to reinstall comcast mail service but when I do I get "Comcast currently unavailable". I called Comcast but couldn't get a human on the phone, I called Apple and they tried everything they thought could be causing the issue but I still get the error. I have the latest version of IOS and am not running any VPN. I read some of the older posts and they seem to be more related to VPN which is not the case for me. It is strange that it started on both my IOS devices (iPhone and iPad) at the same time. I can logon successfully and get email if I use a browser on my iPhone and iPad. I am at a loss at this point, any help would be appreciated.

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2 days ago

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XfinityEmilyB

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2.5K Messages

5 months ago

 

Phatboy64 Welcome to our community forum! Thanks for reaching out so we can answer your questions about your Xfinity Email. We can help with any issues you encounter trying to access your Email through our wesite. If you are noticing an issue with a third party mail application, I would recommend working with the owner of the software to further troubleshoot. 

 

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user_658a36

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1 Message

4 months ago

It seems IOS 15.8.4 could be knocking out comcast email.  Two iphones, same model, one with latest OS, one with not.  Updated phone now say Comcast unavailable.

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XfinityLinda

Official Employee

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2.2K Messages

@user_658a36 Thank you for connecting with us about your email concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

(edited)

I am an Official Xfinity Employee.
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4 months ago

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user_qyfhn2

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I have tried all the below Xfinity suggestion.  I even made the mistake of trying to delete the email account off my mac laptop.  Now I can't get my Comcast email back on my laptop.  Potentially my only access is through the xfinity website or my phone.  Unfortunately my emails were nicely filed in mailbox folders on my computer not the xfinity website.  I think the issue according to an article I found on Xfinity, they no longer support "older" email programs like Outlook and Apple mail.  They are also moving the emails to Yahoo soon.  Is there a way to access my Comcast email through Apple mail or Outlook?

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13 days ago

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XfinityMartyR

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2.7K Messages

user_qyfhn2 Thank you for reaching out! The following article outlines how to set up Xfinity Email with a email program. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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user_qyfhn2

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3 Messages

2 months ago

I'm having the same issue on my iphone and Macbook pro.  I can't get my comcast emails.  First said my IP address was blacklisted, so I deleted my VPN. Now it says Comcast is not available.  I tried deleting the email account but now I get the error when trying to add it back in.  I have the latest IOS and comcast is the only email I am having issues accessing.  Does anyone know a fix - other than needing to get a new email?  I've had this email for over 20 years at this point.

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XfinityMartyR

Official Employee

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2.7K Messages

user_qyfhn2 I would recommend accessing your Comcast email from the Xfinity Email Web portal. Once logged in try toggling off third party email access, log out, and back in to toggle on third part email access. Then try setting up your Comcast email to your devices. 
 
 
 
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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gon2train

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8 Messages

I am having same issue and suggestion did not work!!   

HELP

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1 month ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@gon2train

Thanks for reaching out to us, I've had that happen to me before and what you want to do is go into your iPhone settings and re add your Xfinity e-mail and password and make sure it's the same password that you used to sign on to your Xfinity account from our website or the Xfinity app

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_hvpaic

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1 Message

13 days ago

I am having same issues that just started several days ago ( 11/5/2025) i have iphone 13 and running on 18.7.1. I still get the message "comcast is currently unavailable". 

works fine via the email web access and via my HP laptop. 

COMCAST when will this be rectified? 

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_hvpaic

Thanks for reaching out to us, if your e-mail works with signing into our website or Xfinity app then what you will want to try is to go into your iPhone settings and re add your Xfinity e-mail and password and make sure it's the same password that you used to sign on to your Xfinity account from our website or the Xfinity app

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_ue9oeb

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6 Messages

10 days ago

Comcast unavailable problem continues as of 11/08/2025. We have two iPhone 13s, latest software version installed. We have tried all tasks listed on this thread, nothing worked. Yesterday, 11/07/2025, I was working with a live agent of Comcast. We ended our session with Comcast telling me that their team was working on the issue, and it would be fixed within 1 to 4 hours. Still not fixed. 

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XfinityJosephA

Official Employee

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2K Messages

 

user_ue9oeb have you tested your Comcast.net email address at our website to make sure that is still active and working properly? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 days ago

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user_w2wkrv

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1 Message

My phone is not working as of today. Ugh 

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7 days ago

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user_ue9oeb

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6 Messages

@XfinityJosephA​ - Yes, my Email works fine on Comcast website. Comcast Emails on my iPhone still not working (11/13/2025). I discovered a workaround. If I turn off WiFi on my iPhone, then my Comcast Emails popped up. When I turn my WiFi back on, the problem is still there. 

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5 days ago

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XfinityPaula

Official Employee

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1.7K Messages

user_ue9oeb Thank you for testing that connection. Do the emails fail to load on your home Wi-Fi network or all Wi-Fi networks? If on your home Wi-Fi network, have you made any changes recently to the security settings of your home network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

5 days ago

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user_ue9oeb

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6 Messages

5 days ago

I successfully retrieved my Comcast Emails on my iPhone 13 by turning off my WiFi. The Emails popped up with at least two bars of Cellular service. Turned back on WiFi, and no Emil’s again. So, when I want to update my Email Inbox, I turn off my WiFi. 

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user_ue9oeb

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6 Messages

2 days ago

11/16/2025, my Emails on iPhone still not working with my home WiFi. I also tried my neighbors WiFi and still did not work. If I turn off my WiFi, then the emails popped up. Or, I need to go to Xfinity through my browser and check my emails from their website. 

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user_qyfhn2

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3 Messages

I'm having the same issue plus it will no longer let me send emails from my iPhone 16 Pro.

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2 days ago

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