Xumo box is keeping me stuck on the "Link your account" page for days

Hello, 

I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to bring me back to the same screen. 

The very first time I turned on the TV it worked wonderfully. Second time I turned it on, it's been this hellish cycle since. I've called Xfinity support 3 separate times and no one is able to figure out why it is stuck on this page. I need a technician to come out but I am having trouble scheduling an appt for that. 

Can someone please help me. I simply just want to watch Youtube on my tv but can't because I am unable to get past this particular page. It's SO frustrating. 

Thanks