Visitor
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1 Message
Xumo box is keeping me stuck on the "Link your account" page for days
Hello,
I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to bring me back to the same screen.
The very first time I turned on the TV it worked wonderfully. Second time I turned it on, it's been this hellish cycle since. I've called Xfinity support 3 separate times and no one is able to figure out why it is stuck on this page. I need a technician to come out but I am having trouble scheduling an appt for that.
Can someone please help me. I simply just want to watch Youtube on my tv but can't because I am unable to get past this particular page. It's SO frustrating.
Thanks
XfinityMarcus
Official Employee
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1.7K Messages
3 months ago
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user_7nynu9
Visitor
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1 Message
2 months ago
I am having the same exact problem! It worked for about 1 week and now I’m unable to get past the “link your account” after completing the steps it just brings you right back. I restarted, reset, refreshed, rebooted, reconnected , and all the things countless times. I’ve had to contact Xfinity almost daily for the past 2.5 weeks, which is primarily through their chat function. No one has been able to resolve this. it’s an endless cycle of connecting to chat reps because you get disconnected within the chat so often and then have to regurgitate everything you’ve already said- Meanwhile, 2 hours later you’ve accomplished absolutely nothing. It’s madness. It’s difficult getting someone on the actual phone, because the little chat agents are very convincing as they guarantee they will fix your issues and then you’re disconnected. So frustrating! Xfinity, please get it together!
Thank you for posting this and I hope they resolved it for you!
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user_kxq83x
Contributor
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29 Messages
2 months ago
Good luck!
Xumo is nothing more than a headache
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user_zzpi4t
Visitor
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1 Message
2 months ago
Im having the same problem. I haven't had any problems with my xumo box until today. I try to link my account because it says that my setup is almost done I get about halfway through it and it asks me if I want to share my xfinity stream watch history. Doesn't matter which choice I make, it takes me back to main screen.
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user_mpvpkf
Visitor
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2 Messages
2 months ago
I am having the same problem!!! Everything worked fine until we moved to a new house. Had a tech come out and set everything up even. Super frustrating.
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user_mpvpkf
Visitor
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2 Messages
2 months ago
I am having the same problem!!! Everything worked fine until we moved to a new house. Had a tech come out and set everything up even. Super frustrating.
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user_uvfjtc
Visitor
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1 Message
1 month ago
Xfinity chat is unable to correct this issue; new XUMO box replacing a konked-out Flex box. Pointless. Just noticed a text-message saying it's all good in the neighborhood. But it's not.
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user_4eere5
Visitor
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1 Message
19 days ago
I am having the same problem.
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user_lztkaa
Visitor
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1 Message
18 days ago
I am having the exact same problem! Moved into a new house ! Worked a day!!!! And now I’m stuck in this cycle!
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user_b5ghwv
Visitor
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1 Message
9 days ago
I’m having the same issues. Should I just scrap it and get a Roku or something? There doesn’t appear to be an ACTUAL solution to this?
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