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Free UPS Pickup is Not Actually Free?

On the Xfinity returns page, it explicitly says that UPS at-home pick up will be free. Here is the exact quote: "Our Response to Coronavirus (COVID-19): We're now offering you more ways to return your equipment. You can schedule a free at-home UPS pickup, return your devices at a UPS Store, or retur

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Free UPS Pickup is Not Actually Free?

On the Xfinity returns page, it explicitly says that UPS at-home pick up will be free. Here is the exact quote: "Our Response to Coronavirus (COVID-19): We're now offering you more ways to return your equipment. You can schedule a free at-home UPS pickup, return your devices at a UPS Store, or retur

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I am trying to figure out the same thing getting my Xfinity equipment returned! 2 chat agents told me the fee would be covered for UPS pick up at home but when I called Xfinity 800 number they said no it’s not! Would appreciate some clarity! Thanks!

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