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Upload Speed being throttled from 200Mbps to 40Mbps

I have a 1.2Gbps plan. A few months ago I received an email asking me to upgrade my modem to increase the upload speed from 40Mbps to 200Mbps. So I bought a new modem (Hitron CODA56), and the uploaded speed is indeed increased. But since a while ago (maybe a few weeks back) the upload speed is thro

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94

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Root sports adjustment

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

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185

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Regional Sports Fee

Why are you charging almost $18.00 for regional sports fee and you keep removing local sports channels? To get the local channels you want us to signup for a higher plan so we pay more. I think this is just a scam. I will be looking at my other options and will be leaving Xfinity after about 35 yrs.

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59

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Cancelling Max subscription

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

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244

5

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Outgoing emails failing (remote server imap-central.ge.xfinity.com timing out, repeatedly)

For the last few days I have been getting the following message while trying to build and send outgoing emails (especially ones with attachments) using xfinity email on my lapmargin: 0;"> "The connection to remote server imap-central.ge.xfinity.com timed out while awaiting the response. Please tr

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85

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Inquiry Regarding the End of the Affordable Connectivity Program (ACP)

Dear Xfinity Customer Service, I hope this email finds you well. I am reaching out to inquire about how the end of the Affordable Connectivity Program (ACP) will affect my monthly bill and to explore the options available to me. As you may be aware, due to a lack of additional funding from Congress

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330

1

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PX013ANM - Time for a modern upgrade

We've had this box (and a couple of others since analog TV was still in full force. We now have all modern TVs. It's time to replace this box (and the others also) since it is outdated and the fan is quite audible. Question: How can we get the new boxes? Most if not all of the xfinity shops are gone

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46

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Unable to login on 10th gen iPad - Xfinity Stream app

I cannot log in on the Xfinity Stream app on a 10th gen iPad. When the app opens, I click "sign in" and the app requests to use xfinity.com to complete the sign in, which I approve. The next page has a place to enter the user name / email, which I do. After clicking "let's go," the app flickers as

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73

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a new device joined your network -- maybe misidentified?

I got an email from Xfinity yesterday saying a new device joined my network. It was identified as an iPhone.  I used the Xfinity app to investigate.  the app claims the device is currently connected to my wi-fi network, and I can see its MAC address.  The MAC address doesn't correspo

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3.9K

17

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Xfinity support

[PII] Im moving out of the country 3/31 and will no longer be at this address. Id like my service disconnected immediately and a final bill sent to me. I do still have a balance. I’ll turn in my equipment tomorrow. I do not see a way to direct message you and can not call 

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53

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Closed

Incorrect charges

Hello I'm being charged for a device that I have returned. Please remove the charges from my account ASAP

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52

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Have not received X1 cable box shipment notification for almost 1 month

I added TV service with the X1 box on March 7. Waited until the 19th then called customer service. They said my plan didn't have an X1 box and I told them yes it does I see the line on the confirmation email. Either way they apparently "Fixed" it and was supposedly shipping out a box this time. I wa

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21

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Can someone tell me if this is a phishing email /fraud?

I received this email today. Is this real or phishing Fraud?  Please let me know.   screenshot attached

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138

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Closed

Your comcast email is not sending emails

The comcast emails are not being sent. I get the following error message.   Please fix this urgently as we need to send emails Message could not be sent to the following recipients: ["[Edited: "Personal Information]" <[Edited: "Personal Information]>] (451 - 451 4.2.0 ... temporary

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50

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After 20 years of loyalty, I'm about to leave Xfinity

It is with great disappointment that I have to write this letter. I have been a Comcast subscriber since it was Rogers Cable system and now Xfinity. I have been paying for Comcast for 20+ years and today was the straw that broke the camels back. Last month I received an email saying Xfinity is raisi

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387

9

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Occasional conncetion issues with Netgear CM1200 (Errors: Unicast Maintenance Ranging, T3 timeout, MDD message timeout)

Hello, I get inconsistent performance and connectivity with my service. My cable connection numbers seem clean, but I am getting many errors in the logs on my cable modem.  Any advice?  Please see the data listed below. Frequency start Value This field below allows you to modify

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37

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Upgrade from free Xfinity Peacock Premium plan

Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher

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4K

24

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Add channel 1261

Can I get channel 1261 "Diamondbacks Baseball" in tucson with my existing popular package Desc

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73

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Sagging power line in backyard

Cable is drastically sagging in my backyard. If it wasn't still being held up by low-hanging tree branches it would likely be on the ground...

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37

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Discussed Changes with Customer Service Rep Were Not Made!

I contacted support a month ago to discuss getting put back under a 2 year contract in order to retain the previous bill amount I had before the plan expired. The customer service rep I talked to said everything was taken care of and that my plan was updated to reflect the contract and correct payme

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26

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