App said I was eligible for installments on my bill of only $200. Offer was I pay $50 in good faith and get the rest lowered to $12.97 over next 12 months. Paid the $50 and then didn't receive the installment plan. I have screen shots, I tried hitting support up and was met with it didn't go through

I unfortunately feel that I am out of options but to let others know about my current experience. I must have spoken to 10 different xfinity support agents, and I either get transferred after 30 minutes of (the exact same) troubleshooting with every other agent, or assured that 'my issue will be re

I called to upgrade my internet speed. The rep told me I get a free phone line with it also. I told her I didn't want or need a phone. She said it comes free with the internet unlimited 1000 plan. I told her her i still do not need or want it. She said ok. I got a phone in the mail a week later. I n

I really like the practice of the “whole Community” idea of Xfinity and Comcast. I appreciate the reach that Xfinity has in our communities and how they serve the greater good with the many programs and many sponsorships. How can you improve, well I have been dealing with a troubling sce

My underground sprinkler system was damaged by your crew and my lawn grass now has a huge dead patch next to the work site. I need a date when your investigation team will be showing up on the two tickets I have open [Edited: Personal Information].  "In a few days" does NOT cut it!!!

Do Internet customers get fewer channels to stream than those who signed up for Internet and TV? I'm looking for C-SPAN on the Stream TV site and it's not in the lineup. Thanks.

I've been STRUGGLING (to say the least) since I moved. I had Storm Ready working no issues at my old house but it has not worked since moving to my new house. The tech that did the Xfinity install of my XB8 was unable to help get my 1st device working I had a random 2nd device show up shortly aft

It's been well over a year and still the app will not connect under: Wifi/View WiFi equipment/Advanced settings/Port forwarding A unacceptable workaround was through the xfinity assistant but that method fails recently as you can't get to the network/port forwarding when typed in.

I would like to DM with an employee to discuss what available promos I would have on my account. My current 2-year promo has expired. I would like to have the same or similar if possible.

I'll try to be brief here because it's been a 3 week process. I ordered a new phone on July 26th under the existing customer promo. The phone was mailed to me via Fedex, slated to arrive on July 28th. Long story short, Fedex lost the package and don't know where it is. I would have thought I could

My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?

I had an xFi Gateway delivered to my new apartment just before I moved in and the package was stolen before I could retrieve it. Is there any way I can get a new one sent to me?

I ported a landline number from CenturyLink to Xfinity VOIP service recently, I have verified three times with Xfinity live chat agents that the port has been completed. This seems to be true as my ported number is working through Xfinity. When I proceed to verify the cancellation of my pervious s

Hello, I noticed that my contract shows that I should be getting upload speeds of 150mbps but I am still seeing 40mbps speed. I checked that I have the right modem for this, I have the CGM4981COM, I rebooted it and tested by directly connecting to the 2.5Gb port and I am still getting just 40mbps.

I am getting bombarded with spam email. The filters from Xfinity don't appear to be working. I flag everything as spam when it comes in. I have toggled the "move spam to spam folder" in advanced settings. I have disabled 3rd party mail and am only accessing via the browser interface. Spoke to custom

I had to upgrade my modem to XB7 to get the 800 mbs internet. I have ultimate tv, voice and internet. Before I set up my new modem the caller ID on tv displayed perfectly. After the new modem it does not display. I have turned everything off and on. I also had a chat and new signals were sent, still

trying to port from Verizon to new iPhone 15. Bought at Xfinity. Corporate Verizon accounts don’t use a pin to port I confirmed numerous times. Tried to use chat twice and called once no one at Xfinity mobile understood what’s happening. Can someone help. I’m very annoyed and willing to ditch every

I have received a promotional email from xfinity rewards. I used the promo code to buy a new IPhone 15 but post order submission the automated process to verify my credentials was failed and order subsequently got cancelled. when i am tried to place new order with same promo I get message as "

When I say "Smart Resume" into my Xfinity remote, I'm taken to a screen showing movies with the word "Smart" in the title! The program I'm watching definitely has yellow Smart Resume sections in its timeline, so that's not the problem. My only option seems to be the Fast Forward button. Please he

I am an existing Xfinity Internet customer. I was getting the ACP discount for a while, until the ACP program was canceled. So now my Internet costs a lot more than it used to. When the ACP program was canceled, I got an email from the government saying I could use Lifeline instead of the ACP progra