Hi, Just got a new 4k TV and looking to change out my primary box to a XG1v4. Thanks for the help.

I have various email filters enabled to "reject" emails and have a message sent to the sender with a reason why these emails have been rejected. I have a variety of filters enabled set to "matches" and "exact" yet these email addresses that I have filers set for are still allowed in my inbox. 

​​​Can I add the basic channels without using the Flex Box or the X1 Box? I just want to use my Xfinity Stream App on my TV​​.​

​I applied and was approved for the ACP credit two billing cycles ago. I chatted with someone named Vishal via your app two weeks ago and he assured me that he could see the credit and it would be on my new bill. It is not. Now your site won’t let me chat with anyone saying the chat is too busy. Can

I followed the instructions here: https://www.xfinity.com/support/articles/xfi-port-forwarding It appeared to work yesterday, but since then, it has stopped working. I turned on the advanced security and got a bunch of security events. I wonder if that caused it to stop working. Not sure. Sin

Last week we had two power outages the affected my internet connection. Can you check these logs, please? Startup Procedure Procedure Status Comment Acquire Downstream Channel

Checking back in to see what promotions are available as my current promotion ends in a couple weeks. Previously I was dialoguing with Customer Service via direct messaging. Thank you.

I submitted a cancelation request for my internet and TV service online on 2/25/23 and returned my equipment to a UPS store soon after. Why is the effective disconnect date for my services 3/12/23? I’m not going to pay for two weeks of service at an address I haven’t lived in since February 2023. If

​I am moving on March 16 and I have input the move details into my account. I made some changes to my internet plan, and I selected "use my own equipment" for the new address. I want to keep my Comcast modem though. I cannot find the area online where I can change this setting. The site is instructi

My X1 started random clicking popping noises when changing channels or switching between saved programs. It hasn't always done this. I suspect this feature came with an update somewhere along the line. Over restarted, powered off TV & X1 but it persists. Anyone's notice this? Here are a coupl

We have a new Yamaha receiver, Sony tv, PS4, and a 4k box.  We use the xfinity remote to turn the system on, change channels etc.  After changing inputs on the receiver from cable to PS4 and then going back to cable we get all kinds of various issues. The cable will come back but we canno

​​I received a robo call today on my cell phone asking me to call back @ [Edited: "Personal Information"] to get my existing Xfinity services for $79.99/month, which is less than half of what currently billed... I believe it's a scam and don't plan on calling them back... Just thought I'd let someon

What is a network security key and how do I find mine

​How is it I have we been with Xfinity/Comcast for almost 20 years and I am being offered the same rate/speeds I have had for the past 2 years, yet somebody new is offered 800 mpbs for $15 less a month and $75 gift card? This is ridiculous. If I want that same rate it's $70. Even bettr I can leave a

I was looking at changing from TV, Phone and Internet to just Internet. I just checked my statement and my current discount package expires on 11/2/2023.  I was wondering what my early termination fee would be if I changed my service now.  Thanks.

Hello, I am having daily Internet outages and have narrowed it down as far as I can, which is to the modem I purchased. Since rebooting, I have thousands of corrections on my downstream channels and several uncorrected (this has been only an hour since modem reboot). This issue has been happening

I'm moving in to my newly built house this month. When I'm typing in my address, Xfinity system said address not recognized. I know Xfinity offers service in this area as my neighbor mentioned. Can you help?

Hi, I have been experiencing a service outage for roughly 24 hours in my location. I've signed up for text alerts and have been tracking the estimated time for service restoration. However, these estimates are continually being pushed back further, without any additional information being provided.

Hello, I keep receiving texts/emails from Xfinity/Comcast to return equipment that I never had (cable box). When I opened my account, I performed a self-install for Internet and that's it. I never even had cable tv service. I used my own cable modem and router that I purchased from a big box store.

I just got and installed a new model CGM4981COM router from Xfinity. WiFi now does not work with some of my 2.4G devices.  The suggested solution is to have a separate network name for 2.4G channel, but neither the admin gateway nor the Xfinity app will let me do this.  There is a message