Gold Problem Solver
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26.5K Messages
Incorrect Internet information in the Xfinity app
I switched from "Economy Plus" Internet to "Performance Starter" 3 years ago, yet the Xfinity app still shows my Internet service and speeds as "Economy Plus, 3 Mbps down, 2 Mbps up". 3 years ago! My "Performance Starter" service is rated 400 down, 35 up, and I'm actually getting 480 down and 40 up so the speeds are fine, but this app error is annoying, and leaves me wondering what other errors the app might have.
Could this be corrected please?
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
12 hours ago
Customer Service took a small problem and made it into a huge problem: I can no longer use the Xfinity app. When I try to open it, I get:
Thanks a lot, Comcast!
(edited)
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BruceW
Gold Problem Solver
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26.5K Messages
2 days ago
Could an employee take a look at this please? Please??
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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111.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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