My xFi Gateway makes a lot of noise, is there a way to return equipment and receive a new one or a different type of router?

I've been dealing with an unreturned equipment charge for months. I've been told a million times to just take it to UPS but, our local UPS refuses to take the equipment without a prepaid label (or we'd have to pay for a label ourselves). Could I please get some help with this?

I would like to disable voice mail on my elderly mother's home phone so that she can get her messages on her answering machine, which is much easier for her to use.  

Since last week, I've been experiencing random drops in my internet service that occur for 10-20 seconds then my internet reconnects. This has happened on any service I've been on, or just sitting at my computer doing nothing. Xfinity Assistant has not been helpful and I can't find the customer supp

I got an email saying the bank returned my payment, and I need to pay a fee and the full balance. The email gives a link that doesn't work, and I don't see anywhere to pay it online except for paying the next bill coming up.  How or where can I pay the balance?

I have an email address under my mother's account. I have moved out and have my own xfinity account.  Can I transfer the email address to my account? 

I just tried IOS 18 on my iPad Pro with Stream and tried to watch a recording that had been partially watched. When I select Watch, the Restart/Resume button appears for a fraction of a second and then disappears. There is no way to do a selection. If the recording has not been partially watched, t

I am searching for a human to help me. My issue is one that requires many words to explain which is why Im not getting far with the app. I am being charged nearly $400 a month for phone service because I was not given the initial promotions that I agreed upon and signed up for after I had a hostile

This is my second time posting and I still have not received my package with the equipment I need for my internet plan. It was supposed to be delivered on May 3rd this year and it is now May 16th. I checked the tracking, and it has been stuck on delayed since May 2nd. There have been no updates from

I'm seeing a message that "My Account" will not be available after October. The message says to download an app.  I don't have a smartphone, and can't use those apps.  After October, will I still be able to pay my bill online, or will I have to start sending checks through the mail?

I just got an e-mail from Xfinity that says I have the BIG-10 network as part of my plan (Ultimate TV package).  But when I click on the channel I get a box that says I need a subscription.   I called Xfinity yesterday when I first heard the news and was told the ultimate tv package

The green pillar in the front of my yard was damaged before we bought our house and the temporary solution the previous owner used is failing. We need a replacement. I see that there was a previous solution to send a peer-to-peer message for xfinity to contact the construction team but it doesn't lo

I don’t know if the app is just being weird or if it’s just Xfinity itself but when I check on the status of my ongoing outage (three weeks tomorrow), it both says that there is no outage but that the equipment is also offline. My service has been out since Helene hit so I know it hasn’t magically b

I have two linked accounts for service at two different addresses. I had to use a different email address for the second account, and I cannot register my cell phone for the second account (error: "that email/phone number is linked to another account"). When I login to the second account, I cannot a

Every night when the cable box updates, the TV turns on. I've changed the update time and that hasn't stopped the problem, it just happens at the new time. This has been going on for about a month.

Hello, I need help with internet that has been lagging terribly recently. Streaming services are grainy and unclear and phone cannot use wifi for internet.

I need to return a gateway and have not had any luck getting a label, I have tried the equipment return site and I get an error every time and I have tried three different browsers. I have used the chat multiple times and am told they will send a label and verify my email and nothing is ever sent. T

Why is this happening on October 11 2024?

I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from

Hello, I recently moved to a new address. My previous address also used xfinity with the same router/modem combination I am currently using. After going through the exact same setup process from last year, I was unable to successfully activate my internet connection. I was very confused. Nothing a