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Terribly slow speeds

I've been having slow speeds (15-30mbs) so I did a hard reset attempting to increase my speeds. I have now been getting slower speeds (1-10mbs). Time Priority Description 1970-1-1, 00:00:45 Notice (6) Honoring MDD; IP provisioning mode = IPv6

Question

 • Your Home Network

70

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0

Accepted Solution

Internet Intermediate Connection

I have a Motorola MB8611 modem connected to a TP router (OMADA). For several days internet goes down for a few minutes and comes back. The logs from the modem are as follows   Downstream Bonded Channels  

Question

 • Your Home Network

55

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0

Accepted Solution

Missing channels

SEC Network, Big 10, and Weather Channel off for days. Message says "Sorry we're having trouble connecting." Tried restarting box and system refresh. Status center shows no problems with my service. Not sure if this is error code, but 03059 is at bottom of message.

Question

 • Channels and Programming

37

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0

Accepted Solution

peer to peer chat

I can not find the peer to peer chat icon. I have looked all over the email and can not find it,

Question

 • Customer Service

286

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0

Accepted Solution

Official Solution

Help at a store

Hello, does anyone know if my wife can walk into an xfinity store and exchange equipment? im the account holder, but I am not home tomorrow. some online info says the account holder must be present and mine is the only name currently on the acxount.Thanks!

Question

 • Customer Service

44

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0

Accepted Solution

missing email

I am missing one entire day of emails - 12/29/22. They are not in Trash or Spam. They are not recoverable. Help!

Question

 • Email

53

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Accepted Solution

How do I transfer my Xfinity account to my roommate?

I will leave the current place soon and I would like to transfer the account and service to my roommate. What should I do about that?

Question

 • Customer Service

47

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0

Accepted Solution

Cancel Starz Subscription & Refund for all charges

Hello, We realized today that there are Starz subscription charges on our bill since our May 1, 2022 invoice. $1.99 for May 2022 & June 2022 invoices, and then $8.99 for July 2022 to January 2023. We have tried to follow the steps linked in other xfinity forums to remove the Starz subscription:

Question

 • Billing

33

2

0

Accepted Solution

Closed

Netgear CAX80 Modem Router

Have Netgear CAX80 Modem Router I purchased. Had approximately 15 months. Power light is solid white-no others lit or blinking. Is disconnected from home network. Have powered off/on cked connections but situation is same. Did hard restart to factory settings but no changes. Determined not current s

Question

 • Your Home Network

620

8

0

Accepted Solution

Customer service

Wow I’ve been a customer since the 1990’s. Bill keeps going up. I call to see what can be done and they tell me there’s no promotions for existing customers. I bring up some deals for new customers and they say that’s for new customers and there’s nothing available for existing customers. I say I’m

Question

 • Customer Service

252

5

Accepted Solution

Closed

Owned Netgear C7100V problem

Does Comcast firmware updates on Netgear c7100V modem/routers?   Doesnt happen on a regular basis.  Usually family complains of 'no internet' and when I log in to router, I see all network names reset and passwords reset.  Manually have to  go in and change the names/passwords b

Question

 • Your Home Network

362

4

0

Accepted Solution

Closed

Renew contract

Old one ended. Can I get a new one to lower my bill?

Question

 • Billing

39

2

0

Accepted Solution

Cancelled service but still being billed

I cancelled this account on 2 December and received an email saying my account would be cancelled on 16 December. When I checked the account before automatic billing date and it still had the bill for the full month I contacted the comcast billing department and they told me to turn off automatic b

Question

 • Billing

42

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0

Accepted Solution

Adding Unlimited Data

Cannot add online nd only receive the temporarily unavailable message.

Question

 • Customer Service

33

4

0

Accepted Solution

Being overcharged hundreds of dollars for $39 internet plan

Hello, I'm a current customer, I originally bought a plan that was supposed to $39/month because it's just me in my apartment and I don't watch TV that much. I've noticed after my first bill that that balance has started getting and I'm wondering why if it's just me and no one else is using? Why I a

Question

 • Billing

35

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0

Accepted Solution

Internet Data Usage by day

Is it possible to get internet data usage metrics broken down daily? I can see the monthly view, but this is not helpful to me.

Question

 • Your Home Network

108

2

0

Accepted Solution

Closed

cable modem shows as disconnected in Xfinity app but it's connected

Netgear Nighthawk CM2000 was installed and provisioned by an Xfinity tech. It is connected to the internet. It receives signal and works fine. It has been rebooted and power cycled multiple times. However, the Xfinity app continues to show the cable modem with an error message: Netgear CM2000 Offli

Question

 • Your Home Network

153

3

0

Accepted Solution

Closed

Why do I have to enter a security code every time I log in to email?

Every time I log in to my comcast mail, I have to enter a security code sent via text. Sometimes I have to enter the security code, re-enter my password, and then I get another security code.  Yes, I have clicked "not to ask again on this browser" and "stay logged in." 

Question

 • Email

369

3

0

Accepted Solution

ACP not applied to bill yet

I called in 2 weeks ago and talked to a guy that said it would be applied to my bill for Jan and Feb, but it hasnt shown up yet on my bill. Was wondering if it didnt get applied..

Question

 • Billing

33

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0

Accepted Solution

Made to agree to subsequent order to activate same services @ higher price

Hello, On 12/11/2022 I agreed to a 2 year discounted rate of the 800mbps internet for 2 years with free xFi gateway for 2 years. This agreement also included a $30 a month xfinity mobile discount eligibility, and receives a $100 visa prepaid card after 90 days of having service.  The monthl

Question

 • Billing

25

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