I experience the spiking in two separate 3-5 second periods that occur back to back every 11 minutes or so while in online games/matches. I have began to record the time of the spiking occurring and have found that it is happening every 11 minutes. I have used the xfinity app to test the connection

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

We were Comcast customers years ago. We have had two comcast.net email addresses active since then.  Yesterday the secondary email stopped working on my phone and is no longer visible in the Xfinity email online.   I have read through multiple FAQs and how tos.  I cannot add the

I called Xfinity on 5/31/24 to cancel my tv service but keep my internet. Without telling me, the employee upped my internet service and put me into a new contract. Once I realized what happened, I immediately called back and demanded that the contract provision be removed which I was assured it was

Had outage last night (w.pa.) StormReady worked As Advertised!!!

I recently signed up for Xfinity internet service at my new apartment. According to FedEx tracking, the package was delivered, but when I checked, it was nowhere to be found. It seems like the kit might have been stolen. I’ve checked with my neighbors, leasing office and around the building, but the

My bill suddenly has xFi Complete and I need it removed. How do I direct message customer support?

Started 6/17. Error - "This device can only access Xfinity stream on your in-home Xfinity wifi. Use the app on your smartphone, tablet, or laptop to watch on the go, any time you like.". My apple tv box is plugged into the back of the Xfinity modem.

It has been over three weeks, with no results after multiple calls to Xfinity agents and the assistant. All utility flags were placed long ago. Agents have promised three different dates for burial, but nothing has happened. Tonight, the agent extended it another 10 days, which will be 30 days from

Can I have more than one email account? If so, how?  

My internet went out at about 11am this morning. Our tv's are working, but we do not have internet connection to router, devices, or Xfinity home phone.  The Xfinity status center states that everything is working.  Can some let me know what is going on?  Thanks in advance for your h

My 2 year internet agreement is about to end. I don't want my bill to increase.  I'm reaching out to Xfinity Christy, Xfinity Eva, or any Xfinity agent that can give me an option similar to what I am paying now (39.99) a month.  Are there any plans in this price range, or lower,  wit

So far the last 6 months, I have not been able to access my Xfinity rewards. I log into my PRIMARY account and all I get initially is the three dots in a spinning circle, and then after a timeout, the message that this option is available only to the Primary Account holder and then no other option t

Cable damaged at street. lost service for 5 days...would like credit

Hi. I have two movies on my mom's Xfinity account from a past summer rewards promotion. Can I have those transferred to a different account? The two movies are Ferris Bueller's Day Off and Mission: Impossible, both of which are through Paramount and can't be transferred to any other service through

Hello, I have a Comcast email that was initially associated with a service account that does not exist anymore. When I try to reset the password, it says that I need to be connected to my WiFi. The issue is that my current account is not associated with that email address. How do I reset the passwor

A Regional Sports Fee of $9.75 was added to my June bill. Customer Service told me that this is required by the Federal Government. I do not believe this for one moment. Can it be removed from all future bills?

Need a copy of terms of contract to be emailed to me. Called last night and they said it was emailed but it was not

Hello.      The fact of the matter is that we have been severely taken advantage of by the Xfinity team.  We were told that switching to this new plan was better than the Legacy plan we had.   Information was withheld and the service representative was not honest or trus

Today I was informed that someone tried sending me an email to my comcast.net and they got a rejected email message. I then tried sending emails to multiple comcast.net emails right now from various domain emails and gmail, outlook etc and they all get rejected back immediately to the sending email