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Peacock Premium Plus price benefit?

I just want to verify if I'm seeing this correctly. I have Xfinity Gig internet plan that comes with Peacock Premium as a "free" bonus. It has a ton of disruptive commercial breaks that I do not want. I already thought I upgraded to Peacock Premium Plus months ago, but started seeing ads again so I

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200

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Cable line relocated in my backyard

Hi I am doing some construction on my deck in my backyard. Your cable is stapled underneath that deck.  I need the cable pulled off the bottom of my deck and moved over a few feet in my backyard. How do I get help on this? Any advice is greatly appreciated. Thank you, Scott

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21

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Caller ID not working

Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.

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65

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Changing my router - two questions

I have xfinity cable service with my own compatible modem (Arris SB8200). I will the replacing the router currently connected to with a newer one (new one is a mesh based router). My questions: 1. Do I need to do anything other than - (1) turn off the current router - (2) turn off the modem - (3)

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Cable down from house to utility pole

Cable down from storm. How do I report this?

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36

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Upgraded modem needed to get 100 mbps?

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

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97

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Closed

[CODA56] Unable to reach 200Mbps upload speeds after mid-split upgrade

Hi - I'm having trouble getting the full 200Mbps upload after receiving the mid-split upgrades in my neighborhood at the end of September. I have Gigabit Extra (1.2Gbps down/200Mbps up, 35mbps before the upgrade). Right now I have a CODA56 modem and am seeing speeds of ~90Mbps. Only the DOCSIS 3.0

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210

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Xfinity chat asked for SSN and Birthday for Phone promotion - is this legit?

I am freaking out right now. I was using the Xfinity chat and the agent brought up a promo to save on my bill and asked for my phone, and a 'secure' link to enter ssn and birthdate. I was not thinking at all and entered that info and now I am wondering if I just got scammed to give out my social sec

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87

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Closed

No longer receiving UPSP Informed Delivery emails

I am signed up with the United States Postal Service Informed Delivery Service. I had been receiving their daily emails without issue until 2-3 months ago when they stopped coming. On the USPS site my settings are correct, and I've followed all the troubleshooting steps they provided. But I still am

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2.8K

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All comcast.net emails stopped working 2 weeks ago, still no luck getting any help from Comcast

I am currently having trouble sending email on comcast using either Outlook, or our iPhone's and iPads. This started happening about 2 weeks ago.  There are no issues with any of the settings.  I've been on the phone with comcast support, and after about 2 hours, they say they will call b

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853

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Changing business to residential address

Hello, I'm moving soon and was going to switch my internet service to the new address. When I went to transfer service, the new apartment is listed as a business address and I couldn't get the service transferred. As I understand it, I need to get the address switched back to a residential address?

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45

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Closed

Xfinity Won't unlock my phone

I have a phone that has been paid off for months and we are changing carriers. I've been requesting to have the phone unlocked for 4 days, but I've basically been getting the run-around.  On xfinitys website it states most phones will unlock automatically within 48 hours of being paid off.&nbs

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724

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Unlimited internet

Have had zero luck adding unlimited internet. Get all the errors and xfinity chat was of no help so decided to give this a try. Any and all help would be greatly appreciated. 

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18

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chromebook and downloaded movies from DVR

My wife would like a rather inexpensive way to download movies from our dvr and watch on the road or camping. We have iPads, but would like to also have a cheap chromebook. Question, would a chromebook like this one be sufficient to download a few movies to and watch with xfinity app? Link on Ebay

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36

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Being charged for more tv set top boxes than I have

I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” bu

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28

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Is the cable box rental a requirement

I would like to know if the cable box is a requirement for TV service? I am asking because I don't use it.  All of my TV's use the xfinity streaming app.  It would save me $10 a month if I don't have to rent it. 

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167

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Closed

Unable to connect to Microsoft hosted services including Azure and Office 365

Unable to connect to Microsoft hosted services including Azure and Office 365

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17

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Closed

No incoming emails

As of March 1st at midnight, I have failed to recieve any emails and did send one to my daughter and she recieved it along with my wife. They tried to reply back, nothing!

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28

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Moving to new condo - wrong zip code - address not recognized?

Hi there,I'm moving into a new condo at XXXXX, Cambridge, MA 02140 later this week.I called xfinity to sign up for a new Internet plan and they got that all set up, so now I'm signed up for a plan.However, when I signed in online to verify things, I see that the account says XXXXX, Cambridge, MA 021

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House Smart Ticket

I recently built a new home and have been trying to get Comcast setup since. I reached out early and spoke with a representative and she said she would notate the account that it is a new build with a long driveway. The FIRST technician shows up the week we moved in and says there's nothing he can d

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39

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