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Xfinity WiFi Hotspots app to be retired

To further simplify your mobile app experience, we’re retiring the Xfinity WiFi Hotspots app, which will no longer work starting January 29, 2024. You can now view a map of all available Xfinity WiFi hotspots and securely auto-connect to them using the Xfinity app. To auto-connect to secure WiFi hot

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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)

If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails. If you don't know your

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What to do if your Xfinity TV or Internet is out (Answered)

If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for reported outages Check for a

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Welcome to the new Xfinity Forum

You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil

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NOW Mobile overview (Answered)

With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included. NOW Mobile includes: Unlimited data at $25 per line of service (taxes and fees included).No credit checks, just pay in advance and use in minutes.An option to bring

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How do I update my Xfinity Mobile payment information? (Answered)

We keep things simple by having you keep one credit or debit card on file for all your Xfinity Mobile payments. Protecting you and your information is a top priority for us. Because of that, an agent can’t update your payment information for you over the phone or through chat. You can easily update

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What is Internet Protocol, version 6 (IPv6)? (Answered)

Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6

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What is smoke monitoring from Xfinity Home? (Answered)

Protect your home from fire damage. What is smoke monitoring? Xfinity Home smoke monitoring uses smoke and heat detectors that, together with your primary system, are designed to keep your property safe. When an alarm is triggered, our smoke detectors alert the Central Monitoring Station, which will

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Xfinity Mobile FAQs

Xfinity Mobile FAQs Find answers to your questions about Xfinity Mobile. FAQs What is Xfinity Mobile? We're America’s most reliable 5G network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you can save more on your phone bill every month — and save your data f

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Xfinity Odds Zone on X1

The best seat in the house just got even better with live odds, betting lines and props from the top sportsbooks all from your TV with Xfinity Odds Zone Xfinity Odds Zone on X1 provides a new way to watch live sports, allowing you to get odds provided by DraftKings and FanDuel on the same screen as

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ANSWERED: How can I stay online during network and power outages?

Xfinity Storm-Ready WiFi includes a Storm-Ready device and Battery Backup to help keep your home online for up to four hours through network and power outages with cellular data at no additional charge. During an outage, the Storm-Ready device automatically switches from broadband to cellular 4G LTE

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ANSWERED: How to restart your Xfinity Gateway

Restart your Xfinity Gateway with the Xfinity app If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device. Many common WiFi connectivi

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Xfinity Speed Test — FAQs (Answered)

The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. FAQs Where can I find the Xf

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Hispanic Heritage Month - 2023

Comcast NBCUniversal is celebrating Hispanic Heritage Month by revealing “Be the Next Story Told” (“El futuro lo escribes tú”) – a multiplatform bilingual initiative led by Telemundo honoring and recognizing the culture, spirit, and achievements of Hispanics in the U.S, and inspiring future generati

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THE PLAYERS Championship 2024

Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a

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Hurricane Idalia – Xfinity WiFi Hotspots Opened

We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a

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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"

***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First PlaceName: Devin - Entry: Email

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Xfinity Sports & News TV Now Available

Introducing Sports & News TV: Your Ultimate Source for Sports, News, and More Starting January 22, 2025, Xfinity is launching a brand-new video tier—Sports & News TV—designed to bring you live local channels, popular broadcast networks, top sports programming, and exclusive news coverage. Available

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ

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Expert Week – Who are our Xfinity Forum Experts?

Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team. Who are our Xfinity Experts? Our X

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