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Customize the Home screen on your Xfinity Home Touchscreen (Answered)
Learn how to customize the Home screen on your Xfinity Home touchscreen. What You'll Need Xfinity HomeAccess to your touchscreen Difficulty Easy What does your Home screen look like? If your Home screen looks like one of the below, there are no customizing options. Swipe left or right to move betwee
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Home Security & Control
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Xfinity Mobile FAQs
Xfinity Mobile FAQs Find answers to your questions about Xfinity Mobile. FAQs What is Xfinity Mobile? We're America’s most reliable 5G network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you can save more on your phone bill every month — and save your data f
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Announcements
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Xfinity Speed Test — FAQs (Answered)
The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. FAQs Where can I find the Xf
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Internet
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Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too. Our Network and People Are Prepared 24×7 We have built proac
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Customer Service
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How do I cancel my Xfinity Mobile service? (Answered)
Xfinity won't be the same without you! If you really want to cancel your service, here's how. If you want to completely stop your service and aren't transferring your mobile number to another service provider, contact us. If you have questions about cancelling your other Xfinity services, review how
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Xfinity Mobile
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NOW Internet
NOW Internet NOW Internet FAQs NOW Internet is here! An affordable new product from Xfinity, NOW Internet offers great value for reliable internet — at an everyday price, with the consistency you expect from the Xfinity network. This article includes answers to your FAQs about NOW Internet. For more
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Announcements
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ANSWERED: How to Login to Your Xfinity Account?
With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. You can also say “my acco
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My Account
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Upgrade your phone with Xfinity Mobile’s Premium Unlimited service: Elite Upgrade (Answered)
Xfinity Mobile customers with Premium Unlimited service may qualify to upgrade their phones up to two times per year with our Elite Upgrade program. Elite Upgrade eligibility To qualify for an Elite Upgrade, you must: Be enrolled in the Premium Unlimited data option.Elite upgrades are not available
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Xfinity Mobile
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Xfinity Rewards
Xfinity Rewards is a new program just for Xfinity customers — our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits, and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy
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Announcements
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FIFA World Cup 2022
From November 20th – December 18th, you can catch all the action for the FIFA World Cup Qatar 2022TM on Xfinity Discover personalized, interactive and bilingual viewing experiences across all our platforms, including Xfinity X1, Xfinity Flex, the Xfinity Stream app and XClass TV. Simply say “World C
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Channels and Programming
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ANSWERED: How to activate and troubleshoot your Xfinity Storm-Ready WiFi
This document provides step-by-step instructions on how you can activate or remove your Storm-Ready WiFi in less than 15 minutes using the Xfinity app. If you have additional questions about Storm-Ready WiFi, please refer to our FAQs. Before you begin Download the Xfinity app on the Apple Store or G
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Internet
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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)
If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails. If you don't know your
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Xfinity Mobile
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ANSWERED: How to protect yourself from fraud?
We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second a
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Internet
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What's Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. What you'll get Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices c
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Announcements
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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen
Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen. Troubleshooting steps Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box.Hand-tighten all cable connections to make sure they're not loose.
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TV
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Hispanic Heritage Month - 2023
Comcast NBCUniversal is celebrating Hispanic Heritage Month by revealing “Be the Next Story Told” (“El futuro lo escribes tú”) – a multiplatform bilingual initiative led by Telemundo honoring and recognizing the culture, spirit, and achievements of Hispanics in the U.S, and inspiring future generati
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Channels and Programming
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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier
We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c
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Channels and Programming
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Hurricane Idalia – Xfinity WiFi Hotspots Opened
We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a
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Your Home Network
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Olympic & Paralympic Games Paris 2024
The fastest connection to Paris Remaining Trials Information: U.S. Olympic Trials – Swimming (June 15- 23) U.S. Olympic Trials – Diving (June 16-23) U.S. Olympic Trials – Track & Field (June 21-30) U.S. Paralympic Trials – Swimming (June 27-29) U.S. Olympic Trials – Gymnastics (June 27-30) U.S. Para
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Channels and Programming
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Expert Week – How to join the Team
Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim
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