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ANSWERED: What is Xfinity WiFi OnDemand and how to use it

Xfinity WiFi on Demand (XWOD) passes enable non-Xfinity Internet subscribers or current Xfinity Internet subscribers who are not eligible for Xfinity WiFi on Demand to trial or buy access to the Comcast-operated Xfinity WiFi hotspot network for varying periods of time, ranging from an hour to a mont

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 • Internet

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***   If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).   If you move to a Comcast serviceable area, and transfer service, you are not charged. If you move to a Comca

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 • My Account

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ANSWERED: How to fix the "One moment please with ref code s0a00" error

Question I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?   Answer ***Created by our Community***   If you have the S0A00 error message it means your TV Box has not yet been activated or has someh

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 • TV

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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it

Comcast and Google announced the nationwide launch of YouTube on Xfinity X1, giving viewers quick, easy access to YouTube’s vast online video collection alongside the live, on demand, DVR and other web programming that is already included with their Xfinity TV subscription. YouTube content will be a

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 • TV

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ANSWERED: 3D Programming on Xfinity X1

Effective December 31, 2016, 3D programming will be discontinued on XFINITY On Demand. Please note that Comcast continuously evaluates the content that we deliver to our customers, and as part of this ongoing evaluation, we determined that 3D On Demand programming will no longer be offered.Please al

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 • TV

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ANSWERED: How to Troubleshoot Your Internet Connection with the Xfinity My Account App

Having an issue with your Xfinity Internet service? Read this article to learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance. Note: Restarting your modem can fix many common Internet-related

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 • Mobile Apps

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

***Created by our Community Experts***     If using Windows 10's new browser EDGE, you will need to do the following to set your homepage.   Select More (…) on the address bar, then Settings. Under Open with, select A speci

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 • Internet

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ANSWERED: Xfinity Stream Minimum Requirements

Learn the minimum requirements for the computer hardware, operating system and web browser you'll need to use the Xfinity Stream portal (xfinity.com/stream) successfully.     Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requ

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 • Mobile Apps

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

This article provides details on the personalization and control features available with Xfinity xFi.For more information on the xFi web portal and app for mobile devices, see our xFi portal and app overview article. For xFi troubleshooting tips, see troubleshooting WiFi connectivity. &nbs

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 • Internet

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. Using a VPN A Virtual Private Network (VPN) is a method by which you can encrypt your data so that your physical location, identity and online activity cannot be discovered even on a public wirele

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 • Internet

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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page and app come set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time!If you have questions about your specific program or em

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 • Internet

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ANSWERED: What is the Difference Between IMAP and POP - Xfinity Connect Help

Choosing either POP or IMAP can impact the way you access and manage your email. What are IMAP and POP? IMAP (Internet Message Access Protocol) is a popular protocol that keeps your email on the server and always synchronized across your devices. For example, if you delete, send or mark a messag

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 • Internet

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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Pair and Install a Camera Using the Xfinity Home App Learn how to use the Xfinity Home app to pair and install a Camera in your Xfinity Home or Xfinity Internet system. What You'll Need Xfinity Internet or Xfinity Home The complete kit for the Camera that you want to i

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 • Mobile Apps

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they a

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 • My Account

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ANSWERED: What happened to FM radio stations on my Xfinity TV

Question Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize fo

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 • TV

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ANSWERED: Looking for the SEC Network or the SEC alternate channel(s) in your area?

Looking for the SEC Network or the SEC alternate channel(s) in your area?    Try the SEC Channel Finder online: http://www.getsecnetwork.com/   Also check out https://customer.xfinity.com/local-channel-lineup     SEC Network determines which game will be available on their primary and alternate chan

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 • TV

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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote? - Overview and Programming Codes

Comcast offers a large-button remote to Accessibility customers upon request. The large-button remote is a third-party device, offered free of charge, that delivers improved readability of the remote keys and may be easier for our elderly or visually impaired customers to use.The large-button remote

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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

Question What are Xfinity Wifi Hotspots and how to connect to them?   Answer   The Xfinity WiFi hotspot network provides millions of Xfinity hotspots throughout Comcast’s geographical footprint so you can always stay connected. These hotspots deliver fast, convenient WiFi

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 • Internet

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ANSWERED: Having trouble connecting your Xfinity email to an email client

If you're having trouble with connecting your email application on your PC or Mac, before you troubleshoot any further, make sure you have the right settings in your mail program.   To configure an email client to use Comcast email (@comcast.net), the following settings should be used for sending an

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

xfinitywifi Hotspot This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “ xfinitywifi” network signal, creating an extension of the Xfinity WiFi netwo

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