Active Time Limit An Active Time Limit provides the ability to set time limits for people on your home network to help your family promote healthy internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi no

The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have di

​Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment.. Access the self-help screen To access the Self Help screen: Press the Menu button on your remote control

Question How do I change my Comcast billing date?     Answer     How to move your bill's monthly due date Are you an Xfinity Home, Xfinity Internet, Xfinity TV, and/or Xfinity Voice customer and need to change the monthly due date for your bill? You can do so online from y

​Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies. Run a Full Network Test If you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test ch

Question I am not happy about the daily update time for my X1 box; how can I change it?     Answer   If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as D

The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can download or print a copy anytime. What You'll Need Xfinity Home Access

Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a

When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t

How To Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see more about updating your modem for instruc

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so c

​Question​ ​ ​​ ​ ​How do I find my WiFi network and password?​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that:

Question How can I make/modify my Comcast payment?     Answer   There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with X

Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email programs to access your Com

This article explains how to set up port forwarding for your home network. You also have the option to enable port triggering on your home network. We offer two ways to set up port forwarding if you rent an Xfinity Gateway: xFi Users (xFi Gateway): Set Up Port Forwarding Using the Xfinity

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​Can I buy my own DVR or cable box?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Off-Market TV Boxes Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consum

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

​ ​ ​How To Pair and Program Your Xfinity Voice Remote​​​ You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps t

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream apps on LG, Samsung and Xumo Smart TVs.Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For infor

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If for some reason t