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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

Question I have no Internet access. I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?   Answer  ***Created by our Community Experts***   The modem's lights are a visual indication of its current statu

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 • Internet

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***             Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Techs will sometime run temporary drops so customers don't need to wait for service. The drops are not dangero

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 • My Account

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

If you wish to hide your in-home, private WiFi network from broadcasting or if you wish to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting with Xfinity xFi. Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool

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 • Internet

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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?

Comcast offers a large-button remote to customers free of charge upon request. The large-button remote is a third-party device that delivers improved readability of the remote keys and may be easier to use for our customers who are elderly, blind or have low vision or a visual disability and other c

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 • TV

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityrewardcenter.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate. &

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 • My Account

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ANSWERED: Where can I get a printable Xfinity channel lineup?

Question Where can I get a local printable Xfinity channel lineup?   Answer ***Created by our Community***     Comcast may have it online at https://www.xfinity.com/learn/channel-lineup or https://www.xfinity.com/support/local-channel-lineup/. From there you will s

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 • TV

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security Tips DON’T BE FOOLED BY SOCIAL ENGINEERING Social engineering is the art

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 • Internet

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ANSWERED: What is the Difference Between IMAP and POP - Xfinity Connect Help

Choosing either POP or IMAP can impact the way you access and manage your email. Note:To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please seeEnable/Disable Third-Party Client Access to Comcast.net Email -

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 • Internet

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ANSWERED: Learn about what a home network is and why you need one.

A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, which

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 • Internet

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ANSWERED: 10 things you can do right now to fix your internet

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

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 • Internet

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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

Learn which features of XFINITY X1 can provide a more accessible TV experience for XFINITY customers with disabilities. X1: Key Accessibility Features and Benefits X1 offers the below key accessibility features that set X1 apart from other TV Box platforms. I

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 • TV

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi.     Restarting an xFi Gateway If you are experiencing home WiFi c

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 • Internet

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to find

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 • Phone

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ANSWERED: How to import your Favorites into Windows EDGE Browser

***Created by our Community Experts***   You can still IMPORT your favorites in EDGE.     Go into Edge's settings, at the bottom click on View Favorite Settings,   Turn ON the Show The Favorites Bar, and then select your old browser and click on IMPORT.  This will

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 • Internet

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ANSWERED: NPR One on Xfinity X1

Accessing NPR One on X1 The easiest way to listen to NPR One stations on your X1 TV Box is to say "NPR", "NPR One", "NPR App", "Launch NPR App" or "National Public Radio" using your Voice Remote. You can also directly access NPR One on X1 by browsing the X1 menus. Log In to NPR One on X1 When you

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 • TV

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ANSWERED: Why am I getting calls with my contact info on my caller ID?

Question Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Comcast cellular and home phones. This is related to a "spoofing" scam where fraudsters are using your own number to call you and others.&n

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 • Phone

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

***Created by our Community Experts***     If using Windows 10's new browser EDGE, you will need to do the following to set your homepage.   Select More (…) on the address bar, then Settings. Under Open with, select A specific page or page

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 • Internet

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

What is a CableCARD? Device manufacturers, such as TiVo and Ceton, manufacture devices for retail that can use a CableCARD to access Xfinity TV service. If you purchased a CableCARD-compatible cable TV Box from a reseller, it can also be used to access Xfinity TV services (see customer-owned TV Box

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 • TV

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

For more information on the xFi web portal and app for mobile devices, see our xFi portal and Xfinity app overview article. For xFi troubleshooting tips, see troubleshooting WiFi connectivity. For information on profile settings, see managing profiles in xFi.I don’t need instructions

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 • Internet

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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?

What's MLB EXTRA INNINGS? Catch out-of-market games with MLB EXTRA INNINGS. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. How to Get It If you have Xfinity X1, you can

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 • TV

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