***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If for some reason t

​***Created by our Community Users***​ ​ ​ ​ ​ ​We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.​ ​ ​ ​WARNING:​​ Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N

When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving t

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​How do I find my WiFi network and password?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi

Question   Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.      Answer   ***Created by our Community Users***   Regarding promotional discounted offers, Comcast offe

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so c

The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For customers who have di

​Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform – and usage of a home-based Xfinity WiFi hotspot.Before making the decision to use your own equipment, find out what the Xfinity Wi

​​​​We offer two ways to set up port forwarding if you rent an ​​Xfinity Gateway​​:​ ​ ​ ​xFi Users (xFi Gateway):​​ ​​Set Up Port Forwarding Using the Xfinity app.​ ​ ​ ​Non-xFi Xfinity Gateway User (Xfinity Gateway):​​ ​​Set Up Port Forwarding Using the Admin Tool.​ ​ ​ ​How Does Port

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to the

Question Why is the OnDemand app will no longer be available to TiVo users?   Answer   Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Block Unsolicited Robocalls Blo

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience.General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless home

​ ​ ​Question:​ ​ ​ ​How to clear your Internet browser history?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Solution:​ ​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Firefox:​ ​ ​ ​ ​ ​Click ‘History’ from browser menu​ ​ ​ ​Click ‘Clear Recent Histor

How To Add and Invite Users to Your Xfinity Subscriber Account If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online.Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please&

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

​​​How To Turn Xfinity WiFi Home Hotspot On or Off​​​​ ​​ ​​ ​ ​ ​Your Xfinity Wireless Gateway broadcasts an additional “​​xfinitywifi​​” network signal, creating an extension of the Xfinity WiFi network right in your home.​ ​ ​ ​ ​ ​We designed this feature for you and this service is

Question How can I make/modify my Comcast payment?     Answer   There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with X