I hope there is an customer service email where we can report issues. We lost the internet connection after we came back from shopping... I knew they were going to bury the outside cable, so I checked, and indeed, the cable was buried. When I call Xfinity support line, the agent collected our inform

Hi - I'm having trouble getting the full 200Mbps upload after receiving

I recently upgraded to the Gigabit x2 plan. My device is a Motorola MB8611 DOCSIS 3.1, 32x8. The upload speed should have upgraded from 40mbps to 300mbps, but speed tests show it hard capped at 40 on devices that otherwise get ~1500mbps down. I have tried restarting the modem through the xfinity web

Hi there. Can you please activate direct messaging for me please? Thank you

I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing. I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable from the rout

I ordered a Getting Started Kit for internet on 4/22 and it hasn't shipped yet. I was wondering if there was any information on when it would be shipped out. Thank you.

Our bill is going up on our October billing date promo over. I just chatted with someone from xfinity and the promo was to cut our internet speed or to keep everything the same the bill would be almost as much and a free iPad. We don’t need an iPad. This is crazy deals for someone has been with comc

I knew this process was going to be a disaster. I changed my plan a couple of days ago, at which point I was notified I have to return the Xfinity Flex streaming device (that I never asked for or even opened) within ten days or be subject to a charge. The device's serial number is [Edited: "Personal

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times. Still no fix. Th

So the person who owns the house that I am living at has AT&T installed and active and really doesn’t want any holes drilled, would a technician need to drill holes and bury a new line or is there a way they can use one of the old cables?

We have had contractors in our neighborhood locating utilities for a replacement phone line they are putting in. In the process, for some unknown reason, they opened up the Comcast box and left it hanging wide open. They also disconnected a ground wire that went to an outside faucet. I closed up the

Xfinity, My sub-division took multiple power hits yesterday (Sunday) and now I'm seeing multiple downstream channels receiving millions of uncorrectable errors. Speed has also slowed. I am in the Ranson, WV franchise area. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power

we have Ultimate TV package which includes Peacock, but when we go to the app it wants us to sign up and pay. Comcast telephone service help could not solve the problem and said we would get a follow up call within 10 minutes and that was hours ago. how do we get Peacock?

I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?

Why can’t I see the new trending shows on my fox nation Xfinity subscription on my tv x box but it shows streaming on my phone?

New user here. I have downloaded the Xfinity app and try to sign in but it keeps telling me to enable my browser. I use Chrome as my default browser and it is fully enabled. I have cleared my cookies and cache a. I have restarted my phone multiple times. I have uninstalled and installed the app mult

I have been very sick and I have not been able to use my cards (in and out of hospital). I finally went to use them and they expired a month ago. I was wondering if they can be reissued. thank you Barbi

I have been on the "old" mobile plan since the service was launched and have been very happy with the service. Initially, with the two lines, we were only using 1 or 2 gigs per month because we were home most of the time so that was only $12 or $24. It started creeping up a little bit so where it wa

I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

Hi, I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address. Thanks