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user_3a75d2
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2 Messages

Thursday, April 14th, 2022 5:17 PM

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Direct Message Xfinity Support

I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

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Updated 

4 years ago

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Accepted Solution

CCKorie

Problem Solver

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1.1K Messages

4 years ago

Hey there, @user_3a75d2. We'd be happy to help submit a ticket for this. Can you send us a PM with your name, and the address this is located at? 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_3a75d2

Visitor

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2 Messages

4 years ago

Thanks. The option to create a DM was completed. 

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user_8ecfab

Visitor

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1 Message

4 years ago

Please cancel my Xfinity Starz account.[Edited: "Personal Information"]

(edited)

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XfinityJanelle

Official Employee

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2.3K Messages

@user_8ecfab Thank you for reaching out on the Xfintiy Community forums. We are happy to assist you with your account request. Could you please send our team a direct message with your full name and full address so that we can assist you further?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 years ago

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