I'm moving soon and won't need wifi where I'm going, so I want to transfer my account to my roommate. I saw online that it's best to go in person to a store, but the nearest store is way too far away for that to be possible. Is there any way to transfer the account over online? If not, I need to can

Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addin

My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?

Hello, I recently placed an internet order (Edit: Order number removed) but I need to cancel it as soon as possible. I did not know that a coaxial cable connection was required at my location, and unfortunately, I do not have one. The service has not been activated yet, and I have not received the e

Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?

During cable repair, the contractor burying cable damaged our irrigation system. I need them to come repair

I am writing to express my frustration regarding a persistent issue with my Xfinity DVR recordings, which I believe stems directly from inaccurate programming guide data provided by Xfinity or Channel 1188 (WHCT2/H&I). Despite multiple attempts to explain this, my concerns have not been adequately u

Greetings Customer Service, I need to correct my service address. For some reason, my service address was established incorrectly upon setting up my account (it is off by a single number on the service address, which I only became aware of when I was notified of equipment delivery). I checked on the

I contacted Xfinity chat support for a simple eSIM to physical SIM swap.What happened next was a masterclass in deceptive sales tactics that doubled my monthly bill. BEFORE:- Cable: $45/month- Mobile: $50/month (1 line)- Total: ~$95/month AFTER:- Cable: $85/month- Mobile: $70-98/month (NOW 2 LINES?!

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next steps to get

1. Recently I reset the Automatic Update feature from the default time to during the afternoon. I find the television screen works more consistently when I disengage the XI box for the night. Otherwise, I often get a black screen or one that struggles to remain stable, only to show a black screen th

Is there a HDMI output port on the MXB1 Gateway?

I switched 3 lines to Xfinity mobile in the beginning of May, this was under the belief that xfinity would be saving me money. During the initial switch, one of my phones they claimed had a ESIM issue that was allegedly fixed. The phone worked correctly for 20 days or so and then I found I was being

If I upgrade from the asymmetric plan to X-500 or X-Gig, I understand that I'll be getting XD4 modem (DOCSIS 4.0) + XB8 gateway. I recall XD4 has two 10G ports, so in theory I could connect my own router (ASUS or Netgear with some advanced VPN setup), and ignore XB8 completely, maybe even just disco

Hello, Our promotions expired this past month and our 2100/300 plan has gone from 90 to $113. As a current customer I can "switch" to a new 2100/300/5Year plan for $105 (same as a new customer). But if I want to go to the 1100/300 plan it would cost me $100, vs a new customer getting it for $85. I w

I want to cancel my internet effective 06.17.2025. Please assist, thanks!

I went into the local Xfinity to pick up a device my wife ordered. I gave the representative my confirmation number and then she asked me for the phone number. I gave her my wife's number since she called and they couldnt find it, so i gave her mine and she found it. We have two sercices, one for my

The activation process for my Wi-Fi was finally completed today, thanks to the excellent assistance of technician Sara. While the product arrived in a timely fashion, the initial activation process was fraught with challenges, resulting in intermittent setup attempts over three frustrating days. Giv

Hello, I would like to cancel my Max subscription. I tried doing it on the website, but because I am a bulk tenant, it doesn't work. I then came on here and the comments say to "Direct Message" Xfinity support, but I don't have that option anywhere on my page. Any help would be greatly appreciated,