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I would like to add a MESH WiFi and move entry point of cable

Our cable comes into a room that is not our office, the TV is there but we have spotty wifi service in our upstairs offices. The house is brick and there are plaster walls between the router and our offices.  I would like to have the cable brought in to a place closer to the offices, but still

Question

 • Your Home Network

27

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0

Accepted Solution

Closed

Internet Connection Dropping Intermittenly

Hi! I recently signed up for service and began working at my address a couple of weeks ago. I am online all day long and have been plagued by random dropping all throughout the day. The internet will go down for anywhere from 5 seconds to 10 minutes. I have had techs out twice, and spent hours tr

Question

 • Your Home Network

88

4

0

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Lower Internet bill or change plans

I'd like to lower the Internet bill on my current 100 Mbps plan or possibly change to the 300 Mbps plan for $50 per month with a 24 month contract. Would that be possible?

Question

 • Billing

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Contract Renewal

Hello, my 12 month internet only contract is about to expire. I was wondering if I could renew it? Thanks.

Question

 • Customer Service

17

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0

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Closed

Unable to connect Echo Dot to Xfinity gateway

Hi! I recently got started with Xfinity and have not been able to connect my Echo Dots to WiFi. Every time I go through setup mode with the Echo Dot, I get stuck at the "Searching for Wifi..." stage in the Alexa app. I've tried everything - restarting my modem, factory resetting the Echo Dots, unins

Question

 • Your Home Network

30

2

0

Accepted Solution

Choppy TV picture on X1 boxes

Since about Saturday (7/23), I have noticed that the images on both of my TVs (Family Room and Bedroom) have become choppy. I was watching auto racing and track and field yesterday and the images seemed like a bad DVR recording, even though I was watching them live. It's hard to describe the images

Question

 • X1

51

2

0

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Please bring back readable captions!

There are only three channels that I watch that have readable captions: 273, 308, and 675. The captions have white letters in a black paragraph-style box against whatever is shown on the channel. These captions used to be shown on all my channels last year. For the rest of the channels, if the show

Question

 • Non-X1 Service

20

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Pending Activation

Hello My Internet status has been changed to "Pending Activation" although Internet works fine. 

Question

 • Customer Service

25

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Accepted Solution

Pixelization of Channels

This problem is getting worse. Certain channels display a messed up pixelized image and at certain times of the day it seems worse. I’ve tried to put up with it for several months and just can’t anymore. I’ve switched out cables, hard restart TV, diagnostic/restart cable box several times, and nothi

Question

 • Channels and Programming

33

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Equipment never arrived but xfinity thinks it has

Can I ask for this equipment to be redelivered?

Question

 • Customer Service

27

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0

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How to get direct messaging

Hello, How do I get direct message function? Thanks!

Question

 • Getting Started

21

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DNS leak. hsd1.il.comcast.net shows up as a search domain

I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi

Question

 • Your Home Network

46

1

0

Accepted Solution

xfinity rewards speaker

I have received my rewards speaker thank you for sending it to me, I have read the instruction manual and I am not able to set it up is thee a video or other better instruction on how to set it up and use it?

Question

 • Customer Service

1.6K

8

Accepted Solution

Closed

4 Days and NO DIAL TONE!!! And poor response from XFINITY

I have been without a dial tone since May 27th and have been a loyal customer of Comcast / Xfinity since the mid 80"s. Internet is working fine! No error on the phone regarding "check your line", etc. This is purely a connectivity problem!! 1. Every time I contact Xfinity, the person goes through

Question

 • Customer Service

81

4

0

Accepted Solution

IONOS Emails Not Being Forwarded as of July 19, 2022

I've worked with IONOS and they are investigating but find no issues at present. XFINITY - please fix this.  Is there a DNSBL record blocking IONOS?

Question

 • Email

39

3

0

Accepted Solution

All scheduled recordings gone

My DVR is showing that I suddenly have no scheduled recordings. Yet when I check the guide it shows red dots (i.e., scheduled series recordings) on several shows for later tonight. Rebooting the box did not help. When I check the online interface via my PC web browser, it also shows nothing schedule

Question

 • X1

39

1

0

Accepted Solution

Email Access After Cancellation

Hello All, A similar question was asked just over a year ago under the Forum/Internet/Email section. I'd rather not make my own interpretation. So... Upon cancelling Xfinity service, how long is a comcast.net email address accessible? Will it be accessible by signing into the web interface and

Question

 • Email

39

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Accepted Solution

MB8600 - Constant Intermittent Disconnects, Customer Service Unable to Assist

I finally moved into a new home a week ago. I have an MB8600 modem connected to an ASUS RT-AX3000 router to save on the equipment charges, and for the last week it's been working well. Last night we had a storm roll through, and as a result there was an official outage in the area until 10:20a this

Question

 • Your Home Network

44

4

0

Accepted Solution

No cable (Internet and TV) for 2 weeks.

I just moved into a home in the Xfinity coverage area (capable of 1200 Mbps plans). After I was unable to connect my router and X1 TV boxes to the the active cable, a technician came to troubleshoot. He was also unsuccessful and claimed that the utility box was too far away from the house and the si

Question

 • Customer Service

16

1

0

Accepted Solution

Xfinity Rewards (Free Top Gun) Download

HI I registered in Xfinity rewards (and followed step) to obtain the free Top Gun download. I completed the process and even said "claimed" enjoy your movie. It said take a few hours to download but that was 3 days ago.  Still nothing showing up in purchases

Question

 • Customer Service

1.6K

9

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