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Advanced Security

I am a new Comcast Xfinity customer, and I have tried to enable the Advanced Security feature on my overview page. It keeps saying that this may take up to 10 minutes.  That was 4 days ago.  What is going on?

Question

 • Your Home Network

55

5

Accepted Solution

Closed

How to enable MoCa on Aaris SVG2482AC Modem/router?

I have AARIS SVG2482AC that has MoCa Indicator but is not turned on. What will it take to turn on MoCa? Device Manual suggest "Note: This is a Comcast feature along with other components that Comcast must install.". 

Question

 • Your Home Network

32

3

0

Accepted Solution

Closed

Voice and Data Modem

I'm renting XFI gateway from comcast TG4482A, its one of the new tall white towers. When I look at my device description on Xfinity website it labels it as Voice and Data Modem. I always thought that XFI gateway combines modem and router together so is my gateway both a router and modem? Cause it sa

Question

 • Customer Service

45

4

0

Accepted Solution

My XG1v4 4K Cable Box Recordings are pixelating

Not only are they pixelating but pausing, skipping and ghosting. There has been a lot of discussion on this topic.  Has Comcast been able to help anybody with a resolution to this problem?  

Question

 • Customer Service

28

2

0

Accepted Solution

Escalated

Modem disconnecting

Modem: Netgear Nighthawk CM1200 My internet will be fine for about 10-15 minutes then the downstream light will randomly start blinking and cause interruptions in the network. This issue just started today a couple hours ago. Error logs: Time Priority Desc

Question

 • Your Home Network

54

2

0

Accepted Solution

Closed

New Router shuts Down Modem

I bought a new TP-Link AX11000 router but when I tried to set it up my modem shuts down. My old router works fine with the modem and I am using it now to write this.  My modem is a Netgear CM1100.  Is there something I need to do or does Comcast Xfinity need to make some adjustment on the

Question

 • Your Home Network

85

8

0

Accepted Solution

Very difficult to change my plans

Hello, writing here for my mother who has your service. We have been trying for days to adjust her very old plan to something more current and useful for her situation. Want to return some equipment, reduce channels, and do away with phone service, but it is impossible to reach anyone who can help w

Question

 • Channels and Programming

32

1

0

Accepted Solution

Chromecast Streaming is Not Working

Streaming to a Chromecast device from the Xfinity Stream website or from the Xfinity Stream app on an Android phone is NOT working. The computer or phone will connect to the Chromecast, the Chromecast will display "Xfinity Stream Ready to cast", but the video never plays.  If you disconnect fr

Question

 • Xfinity Stream Website

2.2K

27

Accepted Solution

Water leak after installation

My new internet service was activated recently and a new cable was buried from the street to my house. A few days later, I got a notice from our water company that our meter was spinning and a leak is suspected. Will Comcast send someone to check that or do I need to schedule it on my own. If it was

Question

 • Customer Service

7

1

0

Accepted Solution

Closed

I upgraded my plan to 1.2Gbps internet speed but I am only getting 930 Mbps. Is this normal???

Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!

Question

 • Your Home Network

72

7

0

Accepted Solution

Closed

Why have Xfinity technicians not been not able to correct my internet speeds for over a year?

I am having the same problem, and have for about the same amount of time. I've had multiple techs come to my house as well.  The cable from the pedestal in the yard to the house has been replaced multiple times, including today.  The tech just left my house.  The diagnostic device th

Question

 • Your Home Network

53

4

0

Accepted Solution

Porting Number New Line Not Activating - Now over 72 Hours

I have been trying to port a number from AT&T to Xfinity since last Sunday at 12:00 pm ET. As Xfinity Mobile advertises and everyone knows, this is supposed to be completed within 5-15 minutes, and by FCC rule is required to be completed within 24 hours. (https://www.fcc.gov/consumers/guides//p

Question

 • Xfinity Mobile

85

4

Accepted Solution

Closed

SPOTTY INTERNET EVEN AFTER TECHNICIAN VISIT

Can someone please explain to me why my internet has been spotty for the past 2 weeks? I had a technician come over and try to fix the problem, but my internet skill keeps disconnecting randomly for 20-30 seconds at a time. Earlier this week the internet would periodically drop every 5 minutes for ~

Question

 • Your Home Network

69

5

0

Accepted Solution

Escalated

Unlimited data

I'm trying to add unlimited data but it says temporarily unavailable. I've also tried to message support directly and I cannot find that option. Thanks. 

Question

 • Customer Service

14

1

0

Accepted Solution

The time to finish ID verification

How long it will take to finish ID verification and get final confirmation email after uploading pictures of ID into system? It’s been over 24 hours and I called twice today to check. They said I will get confirmation email by today but guess what nothing yet. I called again and the verification t

Question

 • Xfinity Mobile

42

2

0

Accepted Solution

Escalated

Gigabit Pro Survey

Hello Xfinity Team, I would like to request a Gigabit Pro survey. Please advise on next steps. Thanks!

Question

 • Customer Service

19

1

0

Accepted Solution

Official Solution

Chromecast Device missing post upgrade

Since the last upgrade to Xfinity Stream I can only see 1 of my 2 Chromecast devices on Xfinity Stream. I can see the Gen 3 Chromecast, but not the Chromecast with Google Voice. - I have uninstalled and reinstalled Stream. - I have removed and re-added the Chromecast to Google Home. 

Question

 • Xfinity Stream App

693

17

Accepted Solution

Aspect Ratio in Older Streaming Content

When I use the Xfinity Stream site to watch live or recorded broadcast of older TV shows aired as 640*480 content (I think), I get the video housed in what I've seen called "Pillarbox" format with bars on the sides. The problem is the boxed video is the squashed into another box -- my Perry Mason or

Question

 • Xfinity Stream Website

10

1

0

Accepted Solution

Sending a pm

I don't think I'm able to send a PM but I need to send a PM in order to start my down scaling process for my equipment. I can't seem to find an option to send a PM

Question

 • Customer Service

10

1

0

Accepted Solution

New internet plan for existing customer

My one year internet plan expired this month. In the past, I would re-commit to another plan for a discounted rate.  These discounted plans even showed up last month when I checked.  Now, however, the only plans I see have no term commitment and no discount.

Question

 • Customer Service

38

2

0

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