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My account

I’m canceling my account on the 11th of September. And I just received my bill for the month. I should be prorated, correct?

Question

 • Billing

40

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Can you all come bury this drop cable in my yard hanging over my fence?

Hello Xfinity, would really appreciate it if you all could please come bury this orange coax cable that's strewn through my yard and over the fence into my neighbor's yard. Please reply to this post for me to contact you regarding how you can schedule this burial, as per this recommendation: https:

Question

 • Customer Service

50

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Internet Service Concern

Hello, I recently ordered an upgrade internet speed from 200mbps to 600mbps and noticing the uptick in speed shortly after I put the order in. I noticed the other morning that my internet speed slowed back that morning and as I checked the Xfinity My Account App, I noticed it went from 600mbps back

Question

 • Customer Service

35

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0

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Closed

How to activate modem

My modem broken few day ago and I went to nearby store to exchange for a new modem, but I am unable to figure out how to activate it, whenever I connect to the Wi-Fi it will tell me to download the xfinity app,to activate it, but I already had it download and it didn't link me to a page to activatio

Question

 • Your Home Network

135

4

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Need new box for Roku smart TV?

I just bought a new TV (TCL class 4 series 4K Roku Smart TV); I’m waiting for a wall mount, so the TV hasn’t even been unboxed. I already have a couple TVs on Xfinity, with a “larger” X1 box on one (and a smaller box (adapter?) on the other). Before I contact xfinity, do I understand correctly

Question

 • X1

35

1

0

Accepted Solution

Official Solution

Closed

Discount for Bank Pay

I just got Internet service and while at the store yesterday and was told I would get a discount for autopay, paperless billing, and direct payments from a bank. I did not have my checkbook at the time and was told I could do this after the Internet was installed. It was installed yesterday and tod

Question

 • Billing

25

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SB8200 errors in event log

Hello, ... it has been about 9 months since I last posted about this happening. But I am looking for help.  About once per year I begin having latency issues causing slow down and disconnects.  I am in contact with the local Comcast / Xfinity service director but he is basically saying he

Question

 • Your Home Network

50

4

0

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BYOD question

Hello, I'm looking to buy a new phone called the Asus ROG 6. The company says that the phone won't work on CDMA networks such as Verizon.  Is XM on a CDMA network? 

Question

 • Xfinity Mobile

34

2

0

Accepted Solution

Closed

directly connecting WIndows PC to Xfinity gateway

I just had my Xfinity internet installed this morning. The technicians who did my installation had me test on a WIFI connected laptop before they left to confirm that the service was up and running. This was successful, and WIFI connections have been working great all day. They also told me that I c

Question

 • Your Home Network

45

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Xfinity WiFi hotspot will not turn off

Every time I go in the app, website, or log in directly through my Gateway address, I get an error message stating “Let’s try that again. Looks like that page didn’t load.” I’m seriously out of options at this point as I have had more than THREE tickets called in for this issue and nobody ever gets

Question

 • Your Home Network

45

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rewards

I have been a customer since February 2022 and was supposed to receive $400 off new IPhone 13 or I wouldn't have bought it. They said oh it is already being taken off but no it is not because the price on my bill is the same.  I  was supposed to get $200 VISA card for bringing my own devi

Question

 • Xfinity Mobile

47

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0

Accepted Solution

Android Apps won't work

I have Xfinity internet at home and Xfinity mobile and there are apps that will not work on wifi and I have to shut it off on the phone and use cellular to load. It's only certain apps including Xfinity! My Schlage won't load or wemo unless I shut off wifi. This is getting very frustrating. I've che

Question

 • Your Home Network

77

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Accepted Solution

Random signal outages (Intermittent)

Hello, I am hoping I can attract some help here, I am kind of at a loss. I have been having outages/disruptions in service for several months. I have had 3 different techs out 6 times total since January with the last two visits replacing the Xfi Gateway and then dropping a new cable from the pol

Question

 • Customer Service

64

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Certified Modem cannot be added in

I bought a my own modem from Bestbuy. This type of modem is certified by Xfinity that it matches with Xfinity. But when I tried to activate it through the phone, I was told that this modem is not recognized by their system. They ask me to scan it in an Xfinity store. Has one if you encountered such

Question

 • Your Home Network

30

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I live on a business will their IP interfere with mine?

I live on the seconds floor of a business and they have Xfinity, I recently signed up for my own Xfinity account. Their is already a coaxial cable installed in my apartment. Can i use that to connect my modem to, or do i need a technician to install it's own separate line.  

Question

 • Customer Service

23

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Accepted Solution

Closed

Cannot login on Xfinity app. It keeps showing "Sorry, We're having some trouble".

Hello, I received today "Get started kit" which is a single note (maybe because I will use my own modem). But I found that I could not login in when I tried it on Xfinity app. It keeps showing that "Sorry, We're having some trouble". Looks like there are many similar questions in this forum, but

Question

 • Your Home Network

339

3

0

Accepted Solution

Official Solution

Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

 • Customer Service

23

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NBC's La Brea s01e06 is NOT available; it's a copy of episode 5

NBC's La Brea, s01e06 "The Way Home" is missing from On Demand. There is a menu entry for episode 6, but when you play it, it is actually a copy of episode 5 "The Fort".  This is the case for X1, the Xfinity Stream website on a PC, and the Xfinity Stream Android app.

Question

 • On Demand

41

3

Accepted Solution

Major issues with web email are messing up my Outlook and iPhone email. Wrote letter to CEO, Executive Office support agent blew me off

I have been having email problems with my Outlook and iPhone email since April, so a few weeks ago I wrote a seven page letter the the Comcast CEO's office, with a detailed description of the problems and screenshots. On Friday, I got a phone call from an Executive Office support agent, who basical

Question

 • Email

154

7

Accepted Solution

Unlocking Phone help.

AT&T is dragging their feet. I cannot get through to a live person, was on hold as "up next" for 90min.  I've contacted the FCC, any other suggestions?  I'm not excited about the likely hood I'll be charged 2 bills when I can't currently use this one due to AT&T.

Question

 • Xfinity Mobile

38

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