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No confirmation

Hello,      I signed up for an internet service 2 days ago and paid for the dollar charge. But I received no confirmation email for both the internet service and the installation appointment. Also I can't sign in to see if my purchase went through. 

Question

 • Customer Service

12

1

0

Accepted Solution

$10 auto pay and eco bill discount moved to $5

Hello, I have been with xfinity since April 28, 2021. Since this date I have received the $10 discount for having auto-pay and eco bill on together. After a recent move within the same apartment complex (ie. same address, zip code, etc., different apartment number is all) I am no longer receiving t

Question

 • Billing

1.5K

5

Accepted Solution

Received a Rewards Box From Xfinity ????

I am a Diamond Member and today I received a package from xfinity. Inside the box was a nice hooded winter coat with Olympic Logo. Also a backpack, a toboggan, and a T-Shirt all with Olympic logo's. A card said thanks for being a Diamond member. Does anyone know what this is about. I wear a large t

Question

 • Customer Service

58

3

Accepted Solution

Acp credit not applied

I signed up for and received the acp benefit. It applied just fine the first month. This would have been the second month. I saw it wasn't on my bill. So I called. Call 1. Doesn't always apply on exact same day. Can check later. Call 2. Still hasn't applied. Check back later. Call 3. Sometimes won't

Question

 • Billing

257

5

Accepted Solution

Disable voicemail

For 8 years I have had an Xfinity land line and calls went to my phone's voicemail. Recently, all calls are going to the Comcast voicemail, which is NOT what I want.  How do I remove this?  I am the account owner, this is a Comcast/Xfinity landline.  There are no Chat buttons in this

Question

 • Home Phone Features

90

4

0

Accepted Solution

Will Serve Letter Request

I'd like to obtain a will serve letter for data, cable, and phone service for a commercial redevelopment located in Oakland, CA.  Can you please help me out with this? Thank you. 

Question

 • Customer Service

30

2

0

Accepted Solution

Closed

Daily Drops Over Last Week (T3/T4 Timeouts) - MB8600

Have had solid internet over the last year. Over the last week+ we have begun to experience daily dropouts that appear to be associated with T3 and T4 timeouts.  Due to speed fluctuations previously, Xfinity ran new lines up to the house and inside the house directly to the modem a year ago. A

Question

 • Your Home Network

78

4

0

Accepted Solution

Same issue

How about a solution?

Question

 • Xfinity Stream App

18

1

0

Accepted Solution

Chat Agent Changed Status on My Pickup Order

A chat agent changed the status on my order from pending to picked up. I have NOT picked up any equipment yet. I want to be able to pick up my package from a physical Xfinity store.

Question

 • Customer Service

17

1

0

Accepted Solution

Downed lines

I need to speak to a human about downed cable lines.

Question

 • Customer Service

32

1

0

Accepted Solution

Official Solution

Call from "Starbucks Cof" but claimed he was representing Comcast Business, HA!

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

Question

 • Customer Service

25

2

0

Accepted Solution

acp signup

Just received yet another " we may need more information" from Xfinity regarding my frustrating attempts to sign up over an dover an dover and over again. So incredibly frustrating. I have lost count how many times I have applied for this through National Verifier and then Comcast. Just about ready

Question

 • Customer Service

49

2

0

Accepted Solution

Recipients not getting any of my emails eventhough they go through and show on SENT folder

Hello, my email address is [Edited: "Personal Information"] Starting a couple of days ago none of my recipients are getting any of my emails. I receive emails with no problem but, when I send them, even to an alternate personal email of mine, nothing reaches its destination. I am only able to reac

Question

 • Customer Service

4

1

0

Accepted Solution

Services Disconnected, No Delinquent Payment

I have never missed an xfinity bill, and have been paid up in full, yet tonight my internet services went down, my internet is completely inaccessible, and xfinity is telling me that my services have been “disconnected” and my account is inactive. I can’t get through on the chat. I am planning on ca

Question

 • Customer Service

16

1

0

Accepted Solution

mms messages on xfinity mobile

I recently switched from Verizon to Xfinity mobile. Before switching I had no problem receiving MMS messages. Since the switch I can no longer receive mms text messages. Is there a resolution? If not then I will be switching back to Verizon.

Question

 • Xfinity Mobile

47

1

0

Accepted Solution

Incentive Card have never arrived

I have triying to contact Xfinity by different ways from the incentive webpage (Phone +1 800-526-3268 & contact form).My experience is:Contact Form: Never received answer for my question.Phone: I waited for more than 35 minutes and no one took my call. I'm waiting for 2 prepaid card, Q421 Int

Question

 • Customer Service

49

3

0

Accepted Solution

Closed

ACP Issue

I successfully applied for the Affordable Connectivity Program on 3/23/22 was issued my first credit on 4/11/22. But I did not receive the credit for April’s bill due 5/11/22. When I received my bill and noticed that it wasn’t applied I called on 4/22/22 and inquired about the discount. Was told by

Question

 • Customer Service

63

5

0

Accepted Solution

Acorn TV on OnDemand

We're non-X1 and don't want to change that. Keep all as is.  But we're interested in Acorn and possibly adding it to our account.  Is it possible to add just that, Acorn TV OnDemand as it is, without changing anything else?  Voice is fine, Internet is fine, non-X1 is fine.  We'r

Question

 • On Demand

72

2

0

Accepted Solution

Available incentives

Why is my incentive still pending?

Question

 • Customer Service

15

2

Accepted Solution

Cannot reach certain websites

About a week or so ago, I noticed I could not reach certain websites when connected to my comcast network, but I COULD reach them via a VPN through that same network, and also through my Verizon cellphone or hotspot. The details: - I own the hardware: Gryphon router and a Netgear CM500 cable mo

Question

 • Your Home Network

193

15

0

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