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Router Reset

Is there a way to have the Xfinity router reset on a schedule. Like every week at a certain time?

Question

 • Your Home Network

51

2

0

Accepted Solution

Escalated

2nd IP address for Linksys switch

I recently bought an Arris 8200. I'm trying to run my router (Orbi mesh wifi) through one port and then plug a linksys switch into the other and hard-wire all my other devices into that (Apple TV, XBox, Xfinity box). How can I do this? I have read that I need a 2nd IP Address. Can anyone help?

Question

 • Your Home Network

25

2

0

Accepted Solution

Closed

signed up for higher speeds not happening...400 to 800 ..stuck at 450

changed plan from 400 to 800 few days ago restarted many many time talk chat no ?can you help me ?

Question

 • Your Home Network

31

4

0

Accepted Solution

Wifi will not work in bedroom

apartment is 1k square feet but the wifi still will not work in the bedroom down the hall. signal is very slow and goes out constantly. have tried to restart many times. any ides what could fix this!?!? we had an xfinity guy come out and he had no idea what to do. installed less than a month ago! an

Question

 • Your Home Network

29

3

0

Accepted Solution

Closed

Xfinity Stream app crashes at launch

When I launch the Xfinity Stream app, I have a button "get started". Click the button and a dialog box comes up: "Something Went Wrong. We're sorry, something unexpected just happened. Please try again. OK" this is Xfinity stream version 5.13.1, running on an iPad 5th generation with iOS 13.3.1. I'v

Question

 • Xfinity Stream App

4.2K

11

0

Accepted Solution

Closed

NO Local Channels

All local channels stopped working on streaming app on roku and on Android phone.... 3 days ago. Reset, Uninstalled and reinstalled and same outcome

Question

 • Xfinity Stream App

1.9K

4

0

Accepted Solution

Closed

How do I set up an additional email account?

An

Question

 • Email

606

2

0

Accepted Solution

Loosen cable modem connector?

Hello all, I am moving to a new apartment in a few weeks, and I need to disconnect my modem from the wall outlet to move it to my new apartment (I have my own TP-LINK modem; it's not from Xfinity). Will I be able to loosen it by hand, or will I need a particular tool? I don't remember what the Xf

Question

 • Your Home Network

17

1

0

Accepted Solution

Closed

All mail going to trash

All my email has suddenly started showing up in my trash folder instead of my inbox. What the heck? Ideas?

Question

 • Email

2.3K

5

0

Accepted Solution

Streaming limitaiton

I have two ISPs, Comcast is primary, ATT is secondary. I have streaming with Comcast. I stream using the Roku TV and Roku boxes. I also have one Comcast streaming box. I lost primary Internet service last night (Tuesday). I am up on my secondary ISP. I can stream just fine using the Xfinity box. I g

Question

 • Xfinity Stream Website

94

7

0

Accepted Solution

Upgraded plan not but not getting new speeds

Upgraded from 175/5 to 400/10 but my speeds have not changed. Currently speed tests register 200/5 Modem: Motorola MG8702 DOCSIS 3.1 gigabit No Router Network adapter is a gigabit adapter. My plan shows its been updated on my xfinity account but my download and upload speeds remain the sa

Question

 • Customer Service

29

2

0

Accepted Solution

Question about dropping services prior to contract end date

Could someone explain how Comcast handles this situation from a billing perspective: I am under a two-year contract with Comcast. I purchased a triple play.  Due to the project cost increase after my contact ends this month, I decided to Port out my home phone.  I was told that it coul

Question

 • Billing

28

2

0

Accepted Solution

Closed

Nick Jr. App

Why isn’t doesn’t Xfinity work for NickJr. app? I just switched from Fios and made sure my package had access to NickJr. for my kids. If it doesn’t also work with the app it provides no value and I need to cancel and go back to better cable.

Question

 • Channels and Programming

12.2K

2

0

Accepted Solution

2.4 GHz Network connection is so so slow!

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage

Question

 • Your Home Network

66

3

0

Accepted Solution

Early Termination Fee - No Service Coverage in my New Address

Signed up for a Xfinity Connection back in June 2021 on a 2 year contract. I did call out to the agent at Xfinity store that I have to move to my new home within 3 months, he said my connection can be moved without a glitch. Now am getting ready for the move, Xfinity confirmed that my new address i

Question

 • Customer Service

138

2

0

Accepted Solution

Xfinity Visa Gift Card Expired Without Being Used

Hi! I have been saving my 150$ Xfinity Visa gift card and haven't used any of the balance on the card. It expired in March without being used at all. Can I get another one reissued?

Question

 • Customer Service

16

1

0

Accepted Solution

Closed

Professional Install Dispute

I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and unable to hook it up ourselfs. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. I

Question

 • Billing

507

7

0

Accepted Solution

please fix permanent error

Hi, There should be a mechanism at xfinity support to request a correction for email permanent errors. But i do not find one.  So i am reporting it here and requesting that comcast support correct it.  Note that emails from my comcast address into the anl.gov domain worked earlier in t

Question

 • Email

70

3

Accepted Solution

Closed

Release of utility easement

I have a utility easement in my backyard and have received release from the electricians gas company. How do I get a release from Comcast/Xfinity??

Question

 • Customer Service

75

3

0

Accepted Solution

Closed

Help

same issue...intermittent disconnects all day long...some days it's not bad but some days it's just awful....need some help Comcast!

Question

 • Your Home Network

30

4

0

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