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Eclerx

I'm getting calls from Eclerx (on caller ID) saying they detected a problem with my home cable and want to send a Xfinity tech at no cost to check. I am having no issues with my cable service. Is this legit ?

Question

 • Customer Service

1.2K

4

0

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Closed

Bee infestation

The cable box in our backyard has bees going in and out. The number of bees increases daily.  I have called twice requesting assistance.  Last time someone came out to assist with phone service just to find out it was a bee problem in the cable box.  The representative said he contac

Question

 • Customer Service

151

1

0

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Closed

DIRECTV Stream on Flex

Is there a way to add DIRECTV Stream app to my Flex

Question

 • Flex

861

4

Accepted Solution

Some Equipment Were Stolen

Hi, so last month I arrived back at my apartment to see that someone had broken into while I was gone and stolen some of my things. This includes the Xfinity bag, which had the yellow cable inside along with the box that my equipment came in. That was the only thing that was stolen-- I still have my

Question

 • Customer Service

48

1

0

Accepted Solution

2nd IP address runaround

I have been chatting with Xfinity about a 2nd IP address on my SB8200 I have been told by different agents: I can get a 2nd IP if I have a rental modem I already have a 2nd IP (and went on to supply me with my IPv6 address) Log into my Window computer and type ipconfig /renew to get a second one

Question

 • Your Home Network

48

3

0

Accepted Solution

Change service start date

I have recently started a new service, however I forgot to mention my move in date wouldn’t be until a week from today. Is there a way I can push the delivery date for the equipment to be a few days later?

Question

 • Customer Service

57

2

0

Accepted Solution

DoS attack: SYN Flood

Every now and then, Internet connectivity hangs. I have a Netgear C6900.  I've posted the logs below.  Any ideas?  Any settings that could prevent this? [DoS attack: TCP- or UDP-based Port Scan] from 8.8.4.4, port 53 1 Fri Aug 26 09:21:26 2022 69.2

Question

 • Your Home Network

54

2

0

Accepted Solution

Closed

Cannot log in on website (Hmm, the page didn't load correctly) or mobile app (Access not Authorized)

I'm a new customer, but have not been able to log in via the website or app. I had to call into customer service to complete the order process because of the errors I was getting during the online ordering process. Now I cannot log in anywhere. When I click on my name in the top right corner of t

Question

 • Sign-In and Account Management

147

2

0

Accepted Solution

Closed

Received a Bill After Cancellation

I cancelled my internet service, effective august 6th, and still received a bill for the statement period of august 12 - september 11. I tried resolving this through the built-in chat and was provided a work order confirmation number. I have not heard any updates regarding this and the bill is still

Question

 • Billing

35

2

0

Accepted Solution

Can't seem to get issues resolved

I intialy called Xfinity a little less than two months ago to inquire about the ACP. During this phone call the CSR was more than happy to sign me up and even said if I do today that the Motorola Moto 5g phone would be free.  I have been needing a new phone and phone number and it sounded like

Question

 • Customer Service

39

2

Accepted Solution

Monthly Bill

1 boxes for upgraded 4k boxes and now it appears my bill has increased by 18.00 per month. Can someone give me an accurate rundown of my costs?

Question

 • Billing

31

1

0

Accepted Solution

Availability of Gigabit Pro

Hi I'm trying to inquiry about availability for Xfinity Gigabit Pro at my home address. I read from other post that I'm supposed to DM the support, but seemingly I do not even have the DM feature enabled for some reason. Calling the sales rep did not help - so I think the only thing I can do is

Question

 • Customer Service

47

2

Accepted Solution

errorCode=DFPLN4000 trying to add unlimited data with my own equipment

I keep trying and get https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000 as a result, like countless others before me. I want Unlimited Data added to our internet package. Please advise.

Question

 • Customer Service

21

2

0

Accepted Solution

Official Solution

Call from "Starbucks Cof" but claimed he was representing Comcast Business, HA!

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

Question

 • Customer Service

110

3

0

Accepted Solution

"Sorry, this isn't working right now."

I get this message when checking billing. Firefox, Edge, Chrome, mobile app, doesn't matter. Customer service through the chat program is entirely unhelpful and just tries selling me stuff. Make my account work first and we'll talk. Apparently my account is somehow flagged as inactive? No one I've s

Question

 • Sign-In and Account Management

24

1

0

Accepted Solution

Hulu

Xfinity has been charging me 12.99 per month since I got Hulu, and Hulu has been charging me 6.99 a month and I’ve had ads since December 25. How do I go about fixing this and/or getting refunded for the over billing?

Question

 • Billing

40

1

0

Accepted Solution

adding new service at second home

Hello! I'd like to set up Internet and TV services at a second home, effective in about 2 weeks.  Can you help?

Question

 • Customer Service

171

1

0

Accepted Solution

Logged in but unable to access account details

I made an Xfinity account yesterday and attempted to order an internet and cable package. However, I'm currently unable to get any information on the order and have no idea if it went thru at all. I've attempted many login attempts on different browsers and different computers but I'm met with a mes

Question

 • Sign-In and Account Management

21

1

0

Accepted Solution

Charged $100 for in-home technician visit

Can someone help me with this inappropriate charge? I had connection issue a few days ago so I went to xfinity online chat for solutions. The agent urged me to get a technician visit as their system suggested. I accepted and the techinican came the second, running test on my modem, router and even m

Question

 • Billing

37

1

0

Accepted Solution

phone call from comcast saying security breach on my home network

and that if I didnt listen to him Comcast was going to shut down my service. he asked if we made any changes recently or added any new equipment. We told him we thought the call was spam and caller proceeded to rattle off an operator number and that he was a real Comcast employee.... Our response wa

Question

 • Customer Service

50

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