I replaced my DOCSIS 3.0 modem DOCSIS 3.1 one (ARRIS SB8200) after upgrading my Xfinity internet plan (500Mbps to 1100). I was able to connect the new modem using the Xfinity app, but I'm only getting 600Mbps. The LEDs indicate the connection is operating at DOCSIS 3.0, not 3.1 - RECEIVE/downstream

I received my modem/gateway equipment upgrade, but it requires the Xfinity app to activate it for use. I cannot use the app, so I am looking for help in how to activate new equipment without it.

I cannot access many websites over wifi on a 2 year old Dell laptop on my home Comcast wifi. This problem started slowly a few months ago, and has slowly got worse. - I can access all websites on the same laptop at work - I have a Mac laptop that can access all websites on the same home network - Xf

For the past 3 months or so, we've been having an issue at home where some websites and web apps will load content like they're on a dial-up modem from the 90's. Sometimes the content just won't load at all and the page will remain blank until I wait for a while and refresh it later. Sometimes it'll

Hello, Is the g34 arris modem compatible with xfinity? I only see the g36 on the list and it's $100 more.

I have a cancellation request for my old address, and I'm worried it won't go through unless I contact support. Timeline: May 11: Scheduled a move through the website and received confirmation of cancellation request through email: "Your order is confirmed. We’re happy to be a part of your move. " "

Hi, we have a package that was delivered to our house the address on the label is correct, but Jeff doesn't live here. We are former Xfinity customers but not current ones (long story but no plans on coming back). I don't have a way to sign in and I have no desire to sit on a phone pushing buttons t

I moved on 5/30. On 5/27 I called XFINITY to let them know to transfer services effective 5/30. They said they could transfer it 5/30 (stop billing old address) but a technician couldn’t come out to the new address until 6/2. I said that was fine. My bill is regularly $73. After the technician left.

Xfinity is supposed to install my inground Internet Cable today. I confirmed it via email AND a Live Agent. First email says my Utilities were marked and Identified. (That did not happen. I was Home) Latest email says installation will be 2 June 2025 and completed today. What is going on? First Emai

Internet does not reach advertised speed anymore.

Is the offer of a new modem from Xfinity a real offer

Is there a way to contact S team so that we can complain to the real people who can make a change?

I visited the store today to get an upgrade on my xb6 device, while expecting an xb8 or xb10 I got the xb7, is it possible to get an xb8? And why should they give me an xb6?

I have XB8 gateway and xfi Pod. I can connect my iphone to my wifi network but after an hour or so, I lose connection. When I try to reconnect, I get the "unable to join" message. I then have to forget the network and reconnect and add my password. This happens multiple times per day. This weekend I

I need to split my internet into the 2.4 and 5 bands. My printers will not connect when the bands are combined. I have tried the Xfinity app but it will not allow me to split. I needed to upgrade my router and now my printers don't work.

I had an issue today where a technician was scheduled for an appointment to complete their service from the prior day (we received a splitter where the requested service appointment was to add a new line). We received confirmation of the appointment, texts today saying the technician was on their wa

I just wanted to let someone know of issues we had with our service when we moved. We have been a customer of yours for over 30 years. We purchased a new home across town and set up a transfer of services on May 5th and the plan was to cancel our service at our old home on May 19 and start the servi

I recenty purchased an iphone 16 pro directly from Apple. Now running on Xfinity Mobile. I will be traveling to Europe soon and will use an Esim. Is my iphone 16 pro considered unlocked or do I need to do something with Xfinity before travelling?

Hi, I just paid off my phones and meet the requirements that are needed for them to be unlocked. I read on numerous other posts that people have had such difficulty getting their phones unlocked. I need mine unlocked right away. What do I do? I contacted the regular channels and they didn’t help.

I just moved into a new place. How can I determine if I have a PoE filter installed?