I’ve become very frustrated with the ACP. After jumping through multiple hoops, I finally got it connected with Xfinity. I got the rebate for 1 month. Next month it was back to full price. When I saw the upcoming bill, I began chatting with a representative who spent 20 minutes trying to upswell me

I was in the process of ordering the following plan online as a new customer. It came to the verification step and I did verify myself via the email I received. Yet, the order workflow was stuck in the verification step. I tried to call and chat but nothing worked, as I couldn't reach out to a live

Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician.. When I tried to request for outage credit I get this message: "Your account isn't eligible for a cr

Hello, We have just moved my father in law to an assisted living facility that has xfinity as the service provider. To say that it's been a week of hassles and frustrations would be the understatement of the century. Just when we think we've solved one problem, we get another. Our latest issue is

Why do I receive a message that the website is insecure for the gateway login 10.0.0.1? Tech support states to ignore it and that it is secure and it is because my laptop is plugged into the gateway through a docking station. Sounds odd to me; don't have problems with any other https:// addresses. A

We have an answering machine on our Xfinity landline phone and the 'back up' Xfinity voice mail is only supposed to  activate after 4 rings if I am on the phone and don't respond to call waiting. Lately I am getting voicemail notification when I am not on the phone and its always from one part

Hi there, I just started a new network service using my own modem. However, I received an email reads that there’s a new equipment on the way. I don’t think this is supposed to happen. How to address this problem?

I’ve been fighting connection issues with my PS5 since I signed up with xfinity. I have an XB6 xFi gateway. I’m able to connect to the WiFi, but initially I had trouble connecting to the internet. After setting the DNS to google’s (8.8.8.8 and 8.8.4.4) and assigning it a static IP, I seem to be able

Hi, Like many others, I keep receiving texts to return equipment after my service was canceled. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment.

Good afternoon, I need to find out how I can connect my nintendo switch to my wifi network. I just recently switched over from AT&T and already have come across a problem with the wifi from you guys. I have tried calling the customer service number, twice, and they have yet to figure out what

My advanced security indicates it is off on the website. When I try to turn it on, it keeps bouncing me right back to the page where it says it is turned off. I think it may be on as it has sent a message that it blocked suspicious activity. Any suggestions? 

I opened my email and before my eyes nearly a month of emails vanished. There is nothing in the inbox or sent box for the period of July 11 to present. I tried sending to the box and something could be received, but for the period mentioned there is nothing. I have checked on my iPhone, and on my Ma

For quite a while, we've been having some issues with our main DVR box. As far as I can tell, it's an XG1v3 (it's not a 4k box and it doesn't have the port on the front-right corner).  Mostly, the issues have been limited to the box not responding when turning the tv on.  We'll use the re

I cancelled my land line in the fall of 2021. Almost 2 years ago. I continued to get a dial tone until I switched to a new gateway recently. However, I'm still getting voice mails!  Since I have no land line, there's nothing in my account that I can access to turn the messages off. While

Hello, I recently moved and my new home got created as a new account rather than a transfer so I have a new account number.  I created ticket ECM0001253447 on April 15 to get the comcast rewards tier applied to the new account.  I was assured in May that the ticket was expedited and that

My husband and I recently switched to Xfinity mobile. With our previous provider, we were sharing 1GB of data (for 3 years) and never used it all.  We went with the same plan with Xfinity and quickly reached 50% so switched to unlimited (for both).  I am now using approx. 2GB and his is u

Over the last two days I have chatted with Comcast representatives Sanja, Prateek and Alex and then over the phone with Nick. I have screenshots of my conversation as I realized Comcast doesn't appear to capture these which blows my mind.  Sanja made me an offer yesterday (8/15) and text me th

Hello. New Xfinity customer here. I purchased a brand new Motorola MB8611 to use with my newer TP-Link Deco mesh system. I also have a TP-Link Archer AX50 as backup. My previous setup was CenturyLink Modem > AX50 > Deco, where the Deco was still in router mode and not access point. Everythin

Trying to add Unlimited Data, but keep receiving the DFPLN4000 error. Is this option still available?

My level of tv service & internet speed changed 8-11-23 (my choice.) Ever since that day, my comcast email has not worked. I have 2 addresses, a primary and secondary (since about 2002 or 2003.) I get error messages like "The entered credential or authentication information does not work or are