Hi, I have an ARRIS SB8200 and last night I lost the blue light (high speed downstream) and is now in and out of green and blue causing disruption in service.I was wondering if someone could take a look and let me know if something looks off. Many thanks! Here are my channel signals:

Every morning for the last several days, Xfinity has sent me both a text message and an email message: “We recently discovered that, due to a processing error, we had to update your bill to reflect your current Xfinity services and equipment.” They contain a link to my account asking me to agre

I’m trying to figure out if I was lied to yesterday when I was told only those with 2400 net are Eligible for the XB8

I'm didn't realize my year plan ended and my plan increased by a lot. I was happy with my plan at the rate. I'd like to review what my options to renew to keep my previous plan and price.

Can someone tell me if Xfinity Stream supports Windows 11 and Microsoft Edge? I got a new laptop and it has both. I need to know before I install Chrome. Thanks!

I am trying to determine what my options might be to return the new phone for a refund if for some reason I do not like it. I have done extensive research but until you have spent time with a new phone you can never tell.  I find two Xfinity Mobile pages that discuss returns but there is on

We have had an orange cable in our yard since we moved into our new construction home in February. We would like to have it buried ASAP, before our landscaping/sod is done. The temperatures have warmed in the last two months. I have contacted Xfinity several times and they are aware of the si

All of my Scheduled shows and movies have disappeared from the Scheduled list on my DVR. Yesterday, there were about 80 shows & movies to be recorded over the next 2 weeks, now they're all gone and it's showing that nothing is scheduled to be recorded.  I rebooted the DVR box, but that did

Just got the new and improved power adapter for my Xfinity Home system. Nothing in the box says what to do with the old one once I swap them out. Ideas? TIA, Homer

Some emails from friends in my address book are directed to my Trash folder. Please assist ? Lou

I've had an old Comcast modem Arris Interactive, L.L.C. TG862G for several years now. I wonder if I need to upgrade- I've had a few issues with internet connection dropping, and sometime it slows during video calls. I have to reboot it sometimes to get it to work.

Hi, I tried for months to have an internet only plan. I was always told you did not have any plans available. I was trying to keep my bill around $100 per month. I've had the internet only package before, for many years.  To make a long story short I was forced into a plan I couldn't afford an

I am not receiving emails from this sender and they are not showing up in my spam folder. I have cleared my cookies and cache.  They say the emails are being sent and must be being filtered out by Comcast.  How do I undo this?

I signed up for Xfinity in Sep. of 2020. At the time, I know I had a service discount that kept my bill at around $50. In Sep of 2021, that service discount expired and my bill went up to $74. Looking at my account now, it says that my Performance Pro Internet includes 12 months of a $28.96 Servi

Hello, according to the xfinity incentive tracker My services for cable, internet and porting over my phone, Both dates for 1/4 & 1/13 and I have met all the terms and conditions what we can do to get these incentives mailed tome

So, I've been trying all day to get the free 3-month trial. Every time I go through the process, I hit a brick wall at the "create an Apple ID" point. Now, the promo has actually disappeared from the Xfinity X1 menus completely! So, have I lost the opportunity to get three months free?

Hello, I have a promotional $150 visa debit card that I received when signing up for service. We just went to use it but found it is expired. Can I have a card re-issued? I never activated or used the card. I've seen other posts https://forums.xfinity.com/conversations/customer-service/prepai

I'm thinking of switching internet plans to the $50 monthly rate. I am currently paying $61 per month, and looking to downgrade as I do not need much bandwidth. My current cable modem, Cisco DPC3008, works just fine with my current service. However on the device page for the new plan, it states that

My customer owned MB8611 Keeps rebooting.  Can anyone advise?  Startup Sequence        Startup Step

When composing emails, after a minute or two, they suddenly freeze and move into the Drafts folder. I then have to go into Drafts, and open them up there to finish composing and sending. Sometimes it even freezes again in Drafts, creating an additional copy in Drafts! Been happening for months now.