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Loss of downstream DOCSIS 3.1 speed

Hi, I have an ARRIS SB8200 and last night I lost the blue light (high speed downstream) and is now in and out of green and blue causing disruption in service.I was wondering if someone could take a look and let me know if something looks off. Many thanks! Here are my channel signals:

Question

 • Your Home Network

100

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Please stop badgering me to approve account changes I didn't request.

Every morning for the last several days, Xfinity has sent me both a text message and an email message: “We recently discovered that, due to a processing error, we had to update your bill to reflect your current Xfinity services and equipment.” They contain a link to my account asking me to agre

Question

 • X1

175

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0

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Anyone get the XB8 with less than 2400 speed?

I’m trying to figure out if I was lied to yesterday when I was told only those with 2400 net are Eligible for the XB8

Question

 • Your Home Network

40

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0

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Plan renew

I'm didn't realize my year plan ended and my plan increased by a lot. I was happy with my plan at the rate. I'd like to review what my options to renew to keep my previous plan and price.

Question

 • Billing

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Windows 11 Support

Can someone tell me if Xfinity Stream supports Windows 11 and Microsoft Edge? I got a new laptop and it has both. I need to know before I install Chrome. Thanks!

Question

 • Xfinity Stream Website

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Considering new phone(upgrade?) on existing Xfinity Mobile line-need clarification of return policy

I am trying to determine what my options might be to return the new phone for a refund if for some reason I do not like it. I have done extensive research but until you have spent time with a new phone you can never tell.  I find two Xfinity Mobile pages that discuss returns but there is on

Question

 • Xfinity Mobile

244

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There Is An Orange Cable In My Yard Since February 21,2022. Please bury!

We have had an orange cable in our yard since we moved into our new construction home in February. We would like to have it buried ASAP, before our landscaping/sod is done. The temperatures have warmed in the last two months. I have contacted Xfinity several times and they are aware of the si

Question

 • Customer Service

35

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0

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All my Scheduled shows & movies have disappeared

All of my Scheduled shows and movies have disappeared from the Scheduled list on my DVR. Yesterday, there were about 80 shows & movies to be recorded over the next 2 weeks, now they're all gone and it's showing that nothing is scheduled to be recorded.  I rebooted the DVR box, but that did

Question

 • Channels and Programming

54

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Disposal of Power Adapter

Just got the new and improved power adapter for my Xfinity Home system. Nothing in the box says what to do with the old one once I swap them out. Ideas? TIA, Homer

Question

 • Devices and Equipment

124

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some of my email are sent to my Trash folder

Some emails from friends in my address book are directed to my Trash folder. Please assist ? Lou

Question

 • Email and Web Browsing

198

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Do I need to upgrade modem

I've had an old Comcast modem Arris Interactive, L.L.C. TG862G for several years now. I wonder if I need to upgrade- I've had a few issues with internet connection dropping, and sometime it slows during video calls. I have to reboot it sometimes to get it to work.

Question

 • Your Home Network

50

1

0

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Billing

Hi, I tried for months to have an internet only plan. I was always told you did not have any plans available. I was trying to keep my bill around $100 per month. I've had the internet only package before, for many years.  To make a long story short I was forced into a plan I couldn't afford an

Question

 • Billing

27

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Not receiving email from evidation.com

I am not receiving emails from this sender and they are not showing up in my spam folder. I have cleared my cookies and cache.  They say the emails are being sent and must be being filtered out by Comcast.  How do I undo this?

Question

 • Email and Web Browsing

53

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0

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Unsure of the additional Service Discount included.

I signed up for Xfinity in Sep. of 2020. At the time, I know I had a service discount that kept my bill at around $50. In Sep of 2021, that service discount expired and my bill went up to $74. Looking at my account now, it says that my Performance Pro Internet includes 12 months of a $28.96 Servi

Question

 • Billing

27

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0

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Promotion offer /xfinity incebtive tracker

Hello, according to the xfinity incentive tracker My services for cable, internet and porting over my phone, Both dates for 1/4 & 1/13 and I have met all the terms and conditions what we can do to get these incentives mailed tome

Question

 • Customer Service

84

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0

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Apple TV+ 3-month free promo...?

So, I've been trying all day to get the free 3-month trial. Every time I go through the process, I hit a brick wall at the "create an Apple ID" point. Now, the promo has actually disappeared from the Xfinity X1 menus completely! So, have I lost the opportunity to get three months free?

Question

 • X1

1.4K

12

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Reissue expired, unused visa promotional card

Hello, I have a promotional $150 visa debit card that I received when signing up for service. We just went to use it but found it is expired. Can I have a card re-issued? I never activated or used the card. I've seen other posts https://forums.xfinity.com/conversations/customer-service/prepai

Question

 • Customer Service

57

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Current cable modem not supported with new service?

I'm thinking of switching internet plans to the $50 monthly rate. I am currently paying $61 per month, and looking to downgrade as I do not need much bandwidth. My current cable modem, Cisco DPC3008, works just fine with my current service. However on the device page for the new plan, it states that

Question

 • Your Home Network

66

2

0

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Motorola MB8611 rebooting

My customer owned MB8611 Keeps rebooting.  Can anyone advise?  Startup Sequence        Startup Step

Question

 • Your Home Network

184

12

0

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Composing emails unexpectedly move into Drafts folder before completion

When composing emails, after a minute or two, they suddenly freeze and move into the Drafts folder. I then have to go into Drafts, and open them up there to finish composing and sending. Sometimes it even freezes again in Drafts, creating an additional copy in Drafts! Been happening for months now.

Question

 • Email and Web Browsing

484

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