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Not able to access Hitron’s CODA56 GUI
I'm not able to access Hitron’s CODA56 GUI at 192.168.100.1 and would like to check what firmware version is installed on my modem. Can someone from Xfinity support assist with this simple question?
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Your Home Network
Charged illegally for equipment I was sent and did not ask for
I am very unhappy with customer service. I called to cancel my service almost 2 months ago. When on the phone with the agent I specifically asked if any equipment needed to be returned. I was told I needed to return my internet box and not the cables. I have been spammed about returning equipment fo
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Flex
Accepted Solution
Giving Different WiFi Bands Different Names on a New XB8-T
I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name
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Your Home Network
Can I keep Streamsaver if I cancel my TV service?
I currently have all 3 services - cable TV, Internet, and home phone. My TV service includes Streamsaver. Can I keep Streamsaver if I cancel my TV service?
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Channels and Programming
Accepted Solution
Can't Connect Older Device After Upgrade to XB8-T
Before I upgraded to an XB8-T router, my Brother HL4750 printer had no problem connecting to the wifi. However, after the upgrade, it no longer was able to connect. I got it solved and wanted to share the solution in case others run into similar problems. 1st problem: Device won't see new network du
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Your Home Network
Issues connecting to Comcast Xfi Pod after Windows 11 Update
I have a Dell Alienware M15 R4 that was running windows 10 up until two weeks ago when I was prompted to update to windows 11. I use comcast for my ISP and because of my router location, I use an Xfi pod extender (latest generation). Prior to the update, my PC would always use the Xfi pod to connect
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Your Home Network
Pending order on account
I'm a new customer and there's a pending order status on my account, my router came in can this status be fixed Thanks
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Sign-In and Account Management
Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server
I uninstalled xfinity stream and reinstalled it. Now I get the following message when I try to log in on stream app: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.4f52db17.1751651988.1c6e3400 https://errors.edgesuite.net/18.4f52db17.
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Customer Service
Being charged for more speed
I am only getting 900 mbps download speed when i'm paying for 1300 mbps. I can't get ahold of anyone through the chat and it's making me mad.
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Customer Service
Do not fall for the free phone scam
I called to inquire about adding unlimited data to my home internet. I have my own equipment and no contract and I was talked into going on contract for 2 years to get unlimited data, the gateway modem and higher speed. The customer service agent informed me that I had a free phone available to me a
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Customer Service
Intermittent Stability issues (video and sound) with the "ion channel" accessed via your Xfinity Streaming
For the past two days I have had intermittent video and voice issues while watching the "ion" channel via your Xfinity Streaming application. The video will freeze or lock up intermittently, along with or independently with the sound. I have no issues with any other channel accessible via the Xfinit
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Getting Started
Cannot access e-mail through Outlook13
Message keeps repeating "connection to server interrupted" and returns to old password.
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Touchscreen not connected to wifi
I’m helping my mom with her touchscreen and it is not connected to her WiFi. I do not see a setting to connect
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Devices and Equipment
American Crimes Network
Our channel guide says channel 220 is American Crimes network, but when you go to the channel it’s DABL. Is the channel being changed or is the guide wrong?
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Channels and Programming
How to cancel NOW TV?
How to cancel NOW TV? I have chatted with many Xfinity representatives, nobody knows how to do it.
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Channels and Programming
Internet
My Internet speed was 200 MB per second. I upgraded it to 400 MB per second When I had 200 MB per second, I would get Internet speed 250 MB per second But now that I upgraded my Internet speed to 400 MB per second I only get 30 MB per second sometimes 40 MB per second It’s like being stuck in an out
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Your Home Network
Connected Device Connection Issues
I have a XB7 Gateway. I just purchased an air conditioner that is wifi capable and uses the 2.4 ghz band, but am having connection issues. The manufacturer (Frigidaire / Electrolux) says that i need to split off the 2.4 ghz band from the 5.0 ghz band into separate networks to address the connection
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Your Home Network
Just spent 2hr 45min on Xfinity Support Call with No Resolution!!!
I just experienced the worst-ever experience on an Xfinity support call (2hr 45min+ with no resolution), and after being a customer for 20+ years that says a lot. I'm looking for recommendations on how to contact Xfinity Leadership because this was such a horrible situation. In years past there was
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Customer Service
Billing issue AGAIN
Yugant supposedly fixed my billing issue and I was supposed to get a $20 credit. This was supposed to be confirmed by email, but it never was. Was the credit applied? Did h/she finally fix my billing issue? I have a screen shot of supposedly final resolution. I’ve been dealing with this ongoing prob
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Billing