Billing issue AGAIN

Yugant supposedly fixed my billing issue and I was supposed to get a $20 credit. This was supposed to be confirmed by email, but it never was. Was the credit applied? Did h/she finally fix my billing issue? I have a screen shot of supposedly final resolution. I’ve been dealing with this ongoing problem for months.

Responses

EG

Expert

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111.5K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.2K Messages

1 day ago

Lexus93 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

Lexus93

Billing issue AGAIN

EG

XfinityBenjaminM

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