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Thursday, March 20th, 2025 12:24 AM

Issues connecting to Comcast Xfi Pod after Windows 11 Update

I have a Dell Alienware M15 R4 that was running windows 10 up until two weeks ago when I was prompted to update to windows 11. I use comcast for my ISP and because of my router location, I use an Xfi pod extender (latest generation). Prior to the update, my PC would always use the Xfi pod to connect (as its far closer in proximity and has the stronger connection). I can verify that because in the Xfinity app, I can see which devices are connected to which wifi device (the gateway or the xfi pod).

Every since updating to windows 11, my PC just refuses to use the Xfi pod as the connection point resulting in a significant drop in wifi speed and performance (100 mbps vs the 450+ I was getting on the pod before). I have taken a number of trouble shooting steps on my own:

  • reinstalled network adapter drivers (directly from Dell)

  • Reset the network adapter

  • reset wifi modem and pod (a number of times)

  • made sure BIOS and all other drivers are up to date

  • checked that I have the latest windows update

  • I've played with only connecting to 2.4 vs 5 GHz bands which made no difference

  • Have directly connected my PC to the Xfi Pod via Ethernet (that worked, confirming there is no issue with the pod itself)
  • Spent about 2 hours with windows tech support tweaking various settings to see if anything changed (it did not)

Originally, I thought this had to be an issue with windows 11, as I had no issues on windows 10 prior to the update. However after significant testing, I have made another observation. This could be an issue with Dell specifically. I have two other laptops at home in the exact same location as the PC I reference above. One is a Surface Laptop, and the other is my work machine (another Dell). All of these laptops are also running windows 11. The Surface laptop has no issue connecting to the xfi pod an enjoys wifi speeds 4x what I am getting on the Dells. My Dell work computer will also refuse to connect to the Xfi Pod...

I am really at a loss here and any other ideas or help would be greatly appreciated. I feel as though I have narrowed this issue down to Dell PCs running windows 11 (as 10 worked fine despite it being a Dell), but anything else anyone can think of that I can try would be great.

Official Employee

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1.7K Messages

13 days ago

Hi there, @Adejong23 I'm very sorry for the trouble you are experiencing. Since it's been a few days since you last posted. if you still need assistance please don't hesitate to reach back out to we can look further into your connectivity concerns.-Richard

4 Messages

@XfinityRichard​ no one replied so why would I keep posting? Yes I am still having the issue. 

Official Employee

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1.7K Messages

Thank you, @Adejong23 Thank you so much for your reply back. This is really strange on why they would connect on Windows 10 and when you upgraded to Windows 11 they would not connect. Have you tried connecting the Pods to a ethernet line and see if there is any difference?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

@XfinityRichard​ yes, in my original message, I indicated that I have plugged the pc in directly to the ethernet and it worked, its just not picking the pod up whatsoever on wifi.

Official Employee

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809 Messages

Are any other devices having issues connecting to the pod via Wi-Fi? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

@XfinityRaf​ Yes, again if you see the post above, I have 3 pcs, all running windows 11. My two dells (the pc in question and my work pc) will not connect or even recognize the pod on wifi. However my Surface Laptop, phone, and tablet all connect to the Pod just fine.

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