Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (61.9K)
Property Damage Claim
On January 10, XFinity sent a contractor to our home to bury a cable line. The actions taken by the contractor that day constitute major violations of XFinity company policy. They dug in the middle of the winter (January), during a snow storm when they could not see the ground. They did not have a u
Question
•
Customer Service
Xfi Pod issue
I have been having issues with my phones connecting to our pods ever since we got them. It is behaving exactly the same as this other support post that was posted a few months ago: https://forums.xfinity.com/conversations/your-home-network/xfi-pod-issue/6795859182448c7bf16bfca0. Someone stated that
Question
•
Your Home Network
Someone else activate my modem
I am in a different state and need to activate the modem that was sent to my residence in Washington. Is there a way that my friend there can activate my internet? Add their number to my account or ???
Question
•
Customer Service
Add second address to account
My partner and I are moving into a new home in the same metro area in a month. We would like service at the new address in addition to our current address for the next 30/45 days until we are fully moved. We will end service at the old/current address when the transition is done. how do I add a seco
Question
•
Customer Service
Trying. To activate my internet connection
Need help connecting to internet
Question
•
Your Home Network
property damage report
I need to initiate a property damage claim with Xfinity. My lawn was dug up by one of your subcontractors and was assured they would repair the damage. That has NOT happened!
Question
•
Customer Service
Plans for senior citizens
Do you have a plan for senior citizens? I’ve tried to call but can’t get through to a live person
Question
•
Customer Service
Missing emails
I am not receiving all emails sent to me, even those I have verified the address with.
Question
•
Help!
At the end of June, I called Xfinity because the 12-month promotion on my internet service had expired. The agent I spoke with told me of a special they had in which I would receive an iPad and receive a great deal on my monthly bill. Friday June 27th, I received the iPad. On Monday, someone from “X
Question
•
Customer Service
Detroit Area Xfinity Internet is horrible
I've been using Xfinity Internet for almost 2 years now because it's the only provider that services my building and it's been horrible it was much worse last year with outages happening constantly and they were constantly coming out and doing work and it didn't seem to do much. finally they stopped
Question
•
Your Home Network
account suspension alert
Hi, this is Tom [Edited: "Personal Information"], asking a question for John [Edited: "Personal Information"]. It is possible that John (or maybe his wife) responded to a "account suspension alert" email, changed a password, and now he says he hasn't received any emails for a few days. There is a "c
Question
•
XFinity App No Longer Showing Gateway
I recently had to replace my modem to a XB8 from a XB7 and my Xfinity app no longer shows my gateway or any connected devices. My Xfinity app is fully updated and I have tried multiple times to uninstall, restart, and log back in, even from different devices, and yet nothing works. My internet servi
Question
•
Xfinity App
Cable tv
Can you help me with my cable tv? We are not getting all the channels we're paying for. [Edited: Personal Information]
Question
•
Customer Service
Problem Accessing Certain Websites
My apology for the long explanation of my Issue. I've been able to connect to "now problem websites" for the past 30 yrs since being customer with Comcast/Xfinity. About 4 wks ago, I was unable to access certain websites -- Connection timed out. These sites are very important to me --dealing with my
Question
•
Your Home Network
WPS Doesn't Work on XB8-T
I'm having issues connecting an older printer to the network. I would like to try using WPS, but when I push the button on the back of my router the light stays white, when I've read it should turn blue when I do this. Can anyone help me with this? Thanks
Question
•
Your Home Network
Where can I make a formal complaint
No service for 24 days, just cancelled that account today because nobody knows how to run a aerial coaxial wire. had services there for over 25 years and as of today I cancelled that account
Question
•
Customer Service