account suspension alert

Hi, this is Tom [Edited: "Personal Information"], asking a question for John [Edited: "Personal Information"].

It is possible that John (or maybe his wife) responded to a "account suspension alert" email, changed a password, and now he says he hasn't received any emails for a few days.  There is a "cannot sync" problem with Outlook.

We have tried clicking on the "Send/Receive" circular arrows icon, but nothing happens

I tried sending him an email at "[Edited: "Personal Information"]" but he never recieved it, and I never received a notification saying that it bounded back, or anything.

Can you check to make sure that John's account is still active?  Maybe he needs to reset a password again?  Do you have any advice on how to proceed?

Thanks,

      -Tom [Edited: "Personal Information"]

      John [Edited: "Personal Information"] (he's sitting here right next to me, making sure that I'm explaining things correctly).