1 Message
account suspension alert
Hi, this is Tom [Edited: "Personal Information"], asking a question for John [Edited: "Personal Information"].
It is possible that John (or maybe his wife) responded to a "account suspension alert" email, changed a password, and now he says he hasn't received any emails for a few days. There is a "cannot sync" problem with Outlook.
We have tried clicking on the "Send/Receive" circular arrows icon, but nothing happens
I tried sending him an email at "[Edited: "Personal Information"]" but he never recieved it, and I never received a notification saying that it bounded back, or anything.
Can you check to make sure that John's account is still active? Maybe he needs to reset a password again? Do you have any advice on how to proceed?
Thanks,
-Tom [Edited: "Personal Information"]
John [Edited: "Personal Information"] (he's sitting here right next to me, making sure that I'm explaining things correctly).
Again
Expert
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32.1K Messages
5 months ago
@user_jlrvi3
John needs to be the one posting here, in all honesty.
John needs to sign in to webmail. https://connect.xfinity.com/appsuite to check his email.
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XfinityJeniece
Official Employee
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3.3K Messages
5 months ago
Hey there, user_jlrvi3, thanks for reaching out through Xfinity Forums. Did you see the message from our Expert, and were you able to have John try that link? Is he still having issues with his email? Has he tried resetting the password?
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skarabrae2
Visitor
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1 Message
26 days ago
MyXfinity Email
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after July 5th, 2025 , you will need to Confirm you accept the Terms of Service.
Click here and Re-login Xfinity and Update now!
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from July 3rd 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here
MyXfinity Email
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after July 5th, 2025 , you will need to Confirm you accept the Terms of Service.
Click here and Re-login Xfinity and Update now!
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from July 3rd 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here
(edited)
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