user_bo96w4, Hi there! Thanks for reaching out for help with the email concern. Are you still having trouble with connecting to your email at this time?
I can’t receive emails. I went to the Apple Store and then to the xfinity store. No help!
I want to get my email like I use to but now they want me to go to Xfinity.com, sign in with my user name and password.
I just want to hit the email envelope and have my emails come up
If you have been using Apple Mail for a long time, and haven't logged in to webmail, you really should check in to webmail and see if there is a problem, like if Auto Forward has been enabled. You need to log in to webmail at least every 90 days in order to keep your email current and not have it deleted.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again
Expert
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32K Messages
20 days ago
@user_bo96w4
How are you trying to connect to your email? through webmail or using a third party email app?
What happens when you try? Any error messages?
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XfinityGabriel
Official Employee
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2.4K Messages
19 days ago
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nbretired
Visitor
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1 Message
12 hours ago
I can’t receive emails. I went to the Apple Store and then to the xfinity store. No help!
I want to get my email like I use to but now they want me to go to Xfinity.com, sign in with my user name and password.
I just want to hit the email envelope and have my emails come up
1
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