Official

Accepted

Unanswered

Advanced Filters

Search Results (62.7K)

Activity
Selected Activity
I can’t login

Could my account have been closed? I haven’t used it in a while.

Question

4

1

0

Payment

I made a payment on 7/11/2025 of $328.00 at payment center and my service was disrupted today 7/13/2025 payment confirmation #174665199

Question

7

1

0

Getting into my Comcast.net Email [Edited]

How can I get back into my Comcast.net email.

Question

3.2K

17

xfinity WIFI hotspot near where I am now is not working

This is the 3rd day I am trying to fix the issue. Xfinity told me that it would be fixed by 9pm last night but it is not fixed. I am considering canceling my service.

Question

4

1

0

Hidden charges

I have Xfinity customer for the last 7 years I have never went thru so much difficulty with any internet service than Xfinity they charge me 100 for professional installation without even telling me I was told it's something with their service they have to send someone to check but was charged 100$

Question

6

1

0

Activating Peacock Premium Through Xfinity Rewards [Edited]

I have tried for several years to activate the peacock premium subscription through the rewards program on Xfinity can't be done I've tried it I have talked to several agents they've tried I still have yet to watch Xfinity or a premium through Xfinity rewards so my daughter had to have the she wante

Question

20

1

0

How do I keep Xfinity updates that are going out every couple of hours from bricking my modem?

Xfinity is pushing out faster speeds in my area and it keeps bricking my modem. I have to factory reset it and redo all the passwords and WiFi names before I can get service back. The Xfinity tech said he had to provision it and after that, I should have no trouble. Well, it's been bricked 4 times s

Question

18

1

0

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

Removed xfinity app from Roku TV. Restarted the roku TV using restart feature (also tried turning device off/on). Added xfinity app back, relogged in Checked for Roku system updates, system is already up to date Cleared cache and data on roku device by resetting network connection Checked internet c

Question

574

14

0

Comcast Email NEW Outlook

I have a new laptop. When received last week I set up my Comcast email in Outlook with no problem until today. I have read all the things and verified all of the settings. I am entering the correct credentials. I removed the account and now I am unable to add it as a new IMAP account. Oddly enough,

Question

891

5

Closed

Finally time to disconnect Xfinity forever

I was xfinity customer since 2014 and finally got rid of it. The amount of monthly xfinity bill is same as my whole month of grocery. It is extreme ripping of existing customer. So happy to go T-Mobile Internet just love it and has good rates too.

Question

13

0

0

No premium channels using cable card

Had cable card loaded by Xfinity rep yesterday, explained premium channels not working and was told “they will if you wait” yet HBO continues to not load. Read in this forum Xfinity has the solution. Can you connect me with a technician that can solve this issue for me?

Question

7

1

0

Accepted Solution

Closed

Loyalty Discount

I received an email saying that I would be receiving a loyalty discount for the next 12 months, but my next bill shows the full amount. Please rectify the billing amount.

Question

33

3

0

XFINITY DOESN'T HONOR PRICING - EVEN IN WRITING FROM AGENTS!

Hello, I am a customer of xfinity for over 20 years. I used your chat services to try to lover my wifi bill. I have the 2 GB plan and have for years. I was trying to get the same deal as new customers get. New customers get 2 gb for $70 a month for a one year deal. In my attempt to get better pricin

Question

35

5

0

This company is a joke

You can never speak to a person, and if you can they dont speak English. The reps put you on hold and hang up. It has been days trying to get my phone to work and still no closer. Looking into a new internet and mobile phone company. This place needs to stop sending jobs overseas and pay Americans t

Question

13

2

0

Delayed shipping failed

Ordered delayed shipping for next Thursday as my move-in date isn't until then, got a notification that my gateway was delivered today? The box is currently sitting out in the open and I am not responsible for it being stolen or damaged in the weather for being delivered a week early. Would Xfinity

Question

6

1

0

Xi6-A wireless boxes not connecting to XG1v4-A

Ok here it goes. We have Xfinity supplied through our community so Everything was working fine and then we had an outage on our original XG1 4k box and a letter that we are available to update our Gateway to the newer XB7-MC. I don't remember if we exchanged both at the same time or within a few day

Question

25

1

0

Xfinity Rewards - "Tickets on us: Jurassic World Rebirth Two Free Tickets" - Where is this offer?

I received an email today from Xfinity Rewards promoting two free tickets for Jurassic World Rebirth. When I accessed my rewards dashboard, I did not see the offer listed. Is the offer not active yet? Thank you for the help.

Question

2.7K

48

How to I leave a review?

A long time xfinity customer, I’m a senior who recently switched to the xumo streaming package to save money. It is turning out to be a nightmare My family set the new contraption up for me, but it had glitches. For days, there has been one hurdle after another. Hours on the ‘’chat’ didn’t solve the

Question

377

14

Hallmark +

I subscribed to hallmark+ on my computer but when I try to open Hallmark+ on my vizio tv it says to subscribe. I don't have an option to log in and I don't want to pay twice by clicking subscribe on my tv.

Question

12

1

0

Where is my Xumo Box?

I claimed my free Xumo box on 6/25/25 and still have not received it??

Question

6

1

0

forum icon

New to the Community?

Start Here