I contacted Xfinity customer service in Feb 2024 because my bill was being increased EVERY MONTH. They told me that they would offer me a package pricing including my current internet PLUS Xfinity mobile and would reduce the COMBINED bill by $30. I told them multiple times that I dont need a phone a

I have an xFi Gateway and I want to set up port forwarding, but it seems to be impossible. I've tried using the info found here: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway , but it unfortunately doesn't work. When I try to use the app to set it up, I get an err

I am trying to finish my order for a new internet plan. However, every time I try to finish the order, the website logs me out. Every subsequent time I try to log in, I am automatically logged out. I can not stay logged in for more than 10 seconds. I already tried Chrome, firefox, edge, and Brave,

The screen on the alarm is blank and the system is beeping

I upgraded my free Peacock premium that I get from my internet plan to the Peacock premium plus version for $11.99. It was confirmed but I am still seeing ads. I don't have a TV so all my streaming is usually on mobile, tablet and desktop devices. I don't know if not watching on a TV is the issue bu

I got a text from Xfinity that they have some "scheduled maintenance" planned for my area tonight (9/16/24) and because of this maintenance my internet would be interrupted. Roughly what time will this interruption start and roughly how long will my internet be down?

Hi team, I am currently on an internet plan that provided me with a free mobile line. However, I was charged $63.74 for the mobile plan yesterday. After contacting both the mobile and internet teams, I was informed that the mobile team could not address the issue because my line wasn’t marked as fre

Info about services which ones are which

Last Wednesday I stopped receiving all my local channels on my Tivo and at least 20 HD channels moved to different channel numbers. I just received a new Cable card in the mail and had it paired with my Tivo.  I’m still missing all local channels and still have HD Channels in the wrong locatio

I'm getting the following from Outlook 2013 when I try to access my comcast.net email accounts. "Microsoft Outlook: Your IMAP server wants to alert you to the following: Temporarily blacklisted IP address - try again later" Can't retrieve emails. This error does not occur when using a different

Closed captions are not being displayed on any of the shows on the Food Network and HGTV channels. This started today.  I checked with my sister who lives an hour away if she was experiencing the same issue, and she is.  I am Deaf and I rely on cc.  Not to mention, I pay a lot of mon

When I first called Xfinity in August, I told the representative I wouldn't be there until September 30th. They said that they would send the package out on 9/29.  That did not happen they sent it out the very next day.  I had my neighbor put the box in for me.  So far I've gotten 2

The last two new remotes I've gotten have had a tacky residue on them. Does anyone know how to move it.  I've tried 409 cleaner to no avail.

Xfinity has reported very unusual activity on my data plan. I am writing to report unusual activity detected on my data plan. Recently, I received a notification indicating very unusual usage patterns. This activity is unexpected, and I am concerned about potential unauthorized usage or a technic

I had not changed anything. I suddenly received the error message... "Task synchronizing subscribed folders for_________________@comcast.net; reported error (0x800CCC0E).  Outlook cannot synchronize subscribed folders for ________________@comcast.net.  Error: Cannot connect to the server"

Every other week I have to deal with an official Internet outage. I really don’t get it because I was using this service all the way back to August 2022 and I’ve had no issues. The issues started this summer for some reason I keep getting an outage that is reported on the app when my Internet goes o

I want to cancel all xfinity services effective immediately. I'm not willing to talk on the phone to do this, so I require a direct message link so that I can handle online.  Thanks

Does anyone know the phone number to comcast corporate, or the executive customer relations team at corporate? I had spoken to them 2 years ago, and no one at xfinity customer service, or at the locations know any phone number at corporate. I was able to speak to them numerous times over the years.

Why were my services disconnected even with arrangment

Whenever I make a call it's in Spanish instead of English