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user_s0zuzo
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Visitor

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2 Messages

Thursday, June 19th, 2025 12:06 AM

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Loyalty Discount

I received an email saying that I would be receiving a loyalty discount for the next 12 months, but my next bill shows the full amount. Please rectify the billing amount.

Question

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Updated 

14 hours ago

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Accepted Solution

XfinityJustinM

Official Employee

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144 Messages

14 hours ago

@user_s0zuzo, thank you for giving our team the opportunity to look into this for you. Bravo to you for making the process of assisting you such a pleasant experience! I am glad we were able to get the loyalty discount correctly applied to your account! Our community forums are a great place to learn, and bond with other long time customers. I hope to see you sharing your new-found knowledge with the rest of the community! 😀

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XfinityThomasA

Official Employee

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2.5K Messages

25 days ago

 

user_s0zuzo - Hello, and thank you for joining the Xfnity Forums community for help with your billing! You've reached the right team for help. Can you tell me more about the email you received? Does it include dates when your discount is added? What is the date on the most recent bill? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.

- XfinityThomasA

 

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user_s0zuzo

Visitor

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2 Messages

25 days ago

It says it should be applied on my next bill, as my previous promotion is expiring after this month. The bill in question has a date of June 13th.

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XfinityJohnG

Official Employee

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1.9K Messages

@user_s0zuzo I would be happy to check on that billing question from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
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25 days ago

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